Service History 182

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Newark, New York 14513

Andres V

Job Details: 12/28/2022

Customer stated unit is working in the freezer but does not cool in the fresh food section. I diagnosed unit found the issue to be the evaporator fan not working. Fan is getting 120v but does not spin. Ordering new fan. ; ordrng 1 WP2315539 (Fan motor)

We serviced a

ROPER DRYER

Model RED444OVQ1

Near Fairport, New York 14450

Jeremy

Job Details: 12/28/2022

No service needed.

We serviced a

MAYTAG REFRIGERATOR

Model MFF2055YEW00

Near Fairport, New York 14450

Jeremy

Job Details: 12/28/2022

Unit has ice build up on bottom of freezer and door doesn't close all the way. Found that defrost drain is plugged. Removed drain restriction and defrosted freezer. Unit checks good.; dspstn on spec-tagged invntry: 1 W11190084 TUBE-DRAIN

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Webster, New York 14580

James

Job Details: 12/28/2022

Door delivered damaged. Ordering panel. ; ordrng 1 W11461688 (Door) and 1 W11242133 (Console)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Fairport, New York 14450

Jeremy

Job Details: 12/28/2022

Replaced heater in accordance with special project. Unit checks good.; used 1 W11537778 (ELEMENT) from stock

We serviced a

KITCHENAID COOKTOP

Model KICU509XBL00

Near Webster, New York 14580

James

Job Details: 12/28/2022

"Called techline sr7735372924. Rh module blew fuse. Replaced fuse and unit will not power rh side. Need module and elements. ; ordrng 1 W10857232 (Module) and 1 WPW10396549 (Element rr) and 1 W10396547 (Element center) and 2 WPW10396548 (Element lh)s, used 1 Wpwm0805101 (Fuse) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Webster, New York 14580

James

Job Details: 12/28/2022

Unit not washing. No power to pump. 118 to control. ; ordrng 1 W11227372 (Harness) and 1 W10906426 (Control)

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Palmyra, New York 14522

Andres V

Job Details: 12/28/2022

Customer stated unit is not starting after a power surge. I told customer that this unit has a control board and if it shuts down mid cycle it'll have to be canceled and start a new one when power comes back. I showed customer how to cancel cycle and what to do if it happens again.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Webster, New York 14580

James

Job Details: 12/28/2022

"Replaced icemaker. Heater, and fascia. Tested diagnostics and components passed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Rochester, New York 14618

Jeremy

Job Details: 12/28/2022

Unit is not making ice. Ice maker will not cycle when test switch is pressed. Verified 120 volts at harness connection. Ordering icemaker.; ordrng 1 W11546935 (Icemaker)

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Palmyra, New York 14522

Andres V

Job Details: 12/28/2022

Customer stated the paint was Coming off the inside of drum and he's having paint chips go on his clothes. I examined the drum and saw that when drum was painted it bubbled and cause it to chip. ; ordrng 1 W10545923 (Drum)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Macedon, New York 14502

Andres V

Job Details: 12/28/2022

Customer stated rack broke so she can't load dishes. Diagnosed unit found the left side rack adjuster broke where it connects to the slide. Had new rack adjuster in my van. I replaced it then had customer test it to make sure she was satisfied. ; used 1 WPW10546503 (Rack adjuster) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Rochester, New York 14625

Andres V

Job Details: 12/28/2022

Customer stated unit would not start a cycle. I diagnosed unit found error code F8E4 for flood switch activated. I cleared the drip tray then started a cycle. Unit now washes and is working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Rochester, New York 14609

Andres V

Job Details: 12/28/2022

Customer stated he tried to start a cycle but it did not start. When I arrived home I was able to start a normal cycle. I then put unit into a diagnostic mode and checked for error codes but did not find any. Unit is working as intended right now. He will monitor and let us know if it happens again. If it does order sump and pump .W11085683; O-emld tckt

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Churchville, New York 14428

Dave L

Job Details: 12/28/2022

Replaced control. Unit displays pressure system signal error and UI will not function. Will need another control board. ; schdld next appmnt for 12/29 THU !

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Rochester, New York 14617

James

Job Details: 12/21/2022

Replaced pump and tested. Unit functions properly. One year warranty on repair.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Webster, New York 14580

James

Job Details: 12/21/2022

Unit under baking. Oven was settled at 313 when set to 350. Calibrated and tested. Oven settled at 419 when set to 400. Unit functions properly. Recommend giving ten minutes after preheat for temperature to settle. Job Cmpltd

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW3

Near Webster, New York 14580

James

Job Details: 12/21/2022

Replaced ui and noise filter harness. Tested drain and spin successfully. Inspected that spin was turned on for every cycle.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Honeoye Falls, New York 14472

Jeremy

Job Details: 12/21/2022

Customer stated fresh food section is too warm and freezer is working properly. Found that customer had tall items blocking air vents on top shelf and items pushed too far to the back of the cabinet causing air flow restrictions. Also moved deli drawer to proper location. Explained the importance of proper loading of unit to provide adequate air flow inside cabinet. Unit working as expected.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Farmington, New York 14425

Jeremy

Job Details: 12/21/2022

"Unit is leaking from drain tube because water was not draining through tube. Removed restriction, water drains through. Customer requested quote on new drain tube and will call to authorize.; rqstng P&A on 1 W11084807 (Drain Tube), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Victor, New York 14564

Jeremy

Job Details: 12/21/2022

"Customer stated freezer is too warm, fresh food is ok. Unit is installed in a non heated garage. Use and care guide states that unit must be installed in a location where temps do not go below 55 degrees. Unit will need to be moved to a warmer location in order to function properly."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Pittsford, New York 14534

Jeremy

Job Details: 12/21/2022

Unit not sensing load and go drawer has detergent. Found broken wires to sensor on dispenser. Unit needs dispenser to repair. Customer opted out of repair and will disable load and go.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near Pittsford, New York 14534

Jeremy

Job Details: 12/21/2022

Replaced door switch and LED module. Unit checks good.

We serviced a

WHIRLPOOL RANGE

Model WFE515S0ET0

Near Pittsford, New York 14534

Jeremy

Job Details: 12/21/2022

"Customer stated right and left front burners will stay on high even if set to low. Problem is intermittent. Customer also concerned oven might be too hot and food is baking too quickly. Found oven is running about 30 degrees high, calibrated temp down, customer to monitor. Ordering infinite switches.; ordrng 1 WPW10434452 (Infinite Switch Left Front) and 1 WP3149400 (Infinite Switch Right Front)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Pittsford, New York 14534

Jeremy

Job Details: 12/21/2022

Unit is not producing ice. Unit has E5 icemaker error for failed icemaker thermistor. Ice maker cycles and fills in diagnostic. Ordering icemaker.; ordrng 1 W11579560 (Icemaker)

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS

Near Hilton, New York 14468

Dave L

Job Details: 12/21/2022

Replaced control and lock due to shorted latch. Tested clean. Checks ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Rochester, New York 14625

James

Job Details: 12/21/2022

Replaced pump and spray arm. Tested diagnostics cycle successfully.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Rochester, New York 14611

James

Job Details: 12/21/2022

Customer purchased new appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Geneva, New York 14456

Josh Henchen

Job Details: 12/21/2022

"Customer stated left side door not closing properly. Checked and found mullion not sliding into catch. Left hinge bent, ordering new Hinge W10917991 and washers WP489467; ordrng 1 W10917991 (Hinge) and 2 WP489467 (Washers)s"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Rochester, New York 14624

James

Job Details: 12/21/2022

Dryer scraping during cycle. Piece of plastic stuck in unit. Removed plastic and unit functions properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWS04

Near Rochester, New York 14618

Andres V

Job Details: 12/21/2022

Customer stated unit was not cooling in the fresh food section. I diagnosed unit checked the evap fan and damper. I then put unit into a diagnostic and checked evap heater. I found that theirs voltage at connector but defrost thermostat is bad and not letting voltage through to heater. Ordering harness ; ordrng 1 WPW10290745 (Harness)

We serviced a

MAYTAG RANGE

Model MGR8800FZ2

Near Rochester, New York 14625

Andres V

Job Details: 12/21/2022

Customer stated that broiler was not staying on. I started the broiler but could not duplicate issue. The broiler turned on and stayed on.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Greece, New York 14626

James

Job Details: 12/21/2022

Replaced harness and control. Ran calibration and spin cycle successfully.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Rochester, New York 14612

James

Job Details: 12/21/2022

42 Fairview ctUnit has to be manually cancelled to drain. Long drain error. Tested diagnostics successfully. Cleared codes. Ordering pump. Check errors on return. ; ordrng 1 W11412291 (Drain pump) and 1 W11410065 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Rochester, New York 14612

James

Job Details: 12/21/2022

Icemaker switch turned off inside door. Turned on and tested in Diagnostics. Tests passed. Customer is to monitor if problem persists replace ice maker

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Rochester, New York 14606

Dave L

Job Details: 12/21/2022

Replaced evaporator and compressor due to unit cooling poorly. Unit began cooling after repair.

We serviced a

MAYTAG REFRIGERATOR

Model MFT2776FEZ00

Near Penfield, New York 14526

Andres V

Job Details: 12/21/2022

"Customer stated unit was making a loud noise. I diagnosed unit by putting it into a diagnostic mode and testing the compressor. I did not hear any noises. I then pulled unit out and took off back cover, I tested the amperage found unit pulling 1 amp which is normal operating amps. I did not see or hear anything unusual. I also tested the evap fan but did not hear any noises. Customer is to monitor and let us know if it comes back."

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Pittsford, New York 14534

Jeremy

Job Details: 12/21/2022

Customer stated unit shuts off shortly after starting. Found that motor does not start and only hums. Motor will start if given assistance by moving drum when motor is energized. Ordering motor and blower.; ordrng 1 279827 (Motor) and 1 WP694089 (Blower)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM01

Near Honeoye Falls, New York 14472

Dave L

Job Details: 12/21/2022

Replaced leaking evaporator. Tested ok. ; dspstn on spec-tagged invntry: 1 W11506619 COUPLER BR 8 and 1 W11506621 COUPLER BR 6

We serviced a

MAYTAG WASHER

Model MVWC200XW2

Near Churchville, New York 14428

Dave L

Job Details: 12/21/2022

"Replaced actuator due to shifter fault.Calibrated and tested unit. Customer to monitor. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), used 1 WPW10006355 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB5

Near Fairport, New York 14450

Andres V

Job Details: 12/21/2022

Customer stated unit was not getting hot enough in the oven and burners. I checked power at terminals found it only getting 120v. I checked breaker box found that unit tripped one of the breakers. Turned both breakers on then tested unit. Unit is now heating properly.

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Spencerport, New York 14559

Dave L

Job Details: 12/21/2022

Replaced washplate and Gearcase due to noise during spin. Tested ok.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Spencerport, New York 14559

Dave L

Job Details: 12/21/2022

Replaced damaged console and panel.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Hilton, New York 14468

Dave L

Job Details: 12/21/2022

Freezer never reached design temp after compressor replacement. Found shorted than normalFrost pattern. Added refrigerant slowly until the filter drier became warm. Customer toMonitor for ice after 24 hours

We serviced a

WHIRLPOOL OVEN

Model WFE975H0HZ1

Near Macedon, New York 14502

Andres V

Job Details: 12/21/2022

I replaced the board but unit was still not coming on. I further diagnosed unit and found the neutral connection was terminal had shortage but was still making enough contact to send 105v to board. I spliced connection and put a new connector on unit. Unit turned on is now working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Sodus, New York 14551

Andres V

Job Details: 12/21/2022

"Customer stated unit was not washing will fill with water but not spray water. Diagnosed unit found pump is bad. Had a sump and pump with me, I replaced it then tested unit. Unit now works properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Sodus Point, New York 14555

Andres V

Job Details: 12/21/2022

Customer stated unit was still not agitating properly. I diagnosed unit found unit only agitates ccw. I ohmed out the motor which tested good. Had a board with me I replaced it and tested it. Unit now agitates and spins correctly.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Webster, New York 14580

Andres V

Job Details: 12/21/2022

Customer stated piece of plastic broke off then tub fell. I diagnosed unit found the piece of plastic was the coupler that holds the suspension rod. Rod fell through and is not holding tub up. Unit needs new suspension. ; ordrng 1 W11217817 (Suspension rods)

We serviced a

MAYTAG DISHWASHER

Model MDB8989SHZ0

Near Rochester, New York 14607

Andres V

Job Details: 12/21/2022

Customer stated UI was not responding to commands. When I arrived I was able to put unit Into a diagnostic mode and run a cycle. When cycle finished the unit was responding to commands. Customer is going to monitor and let us know if it happens again.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Caledonia, New York 14423

Jeremy

Job Details: 12/21/2022

"Customer stated unit will not turn on or respond to button pushes. I unplugged unit and verified voltage at outlet. After plugging unit back in it started working. Found no stored error codes, unit ran through diagnostic cycle and had F6E2 error for fill valve electrical problem. Fill valve operating as expected, ordering control.; ordrng 1 W11306302 (Control)"

We serviced a

KITCHENAID RANGE

Model KCGC506JSS00

Near Ontario, New York 14519

James

Job Details: 12/21/2022

Front burners not igniting every time. Lf valve sticking. Adjusted burners and applied grease to valve. Tested cooktop. Unit functions properly.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KWH0

Near Rochester, New York 14623

Josh Henchen

Job Details: 12/20/2022

"Customer stated he got the dishwasher to work after I left after checking/reseeding connections in the power line. Checked and found no codes. Ran diagnostic, all functions as expected. Dishwasher checks good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Pittsford, New York 14534

James

Job Details: 12/20/2022

"Ice bin can't be removed and auger skips and doesn't dispense ice. Removed bin and found shaft loose. Bin damaged, and plate warped. Need ice bin parts. ; ordrng 1 W10910401 (Bin) and 1 W11228132 (Shaft) and 1 W10822606 (Motor) and 1 W11448633 (Plate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Fairport, New York 14450

James

Job Details: 12/20/2022

Ff led module flickering. Customer recently replaced module and new one has same issue. Reinstalled original part and tested. Leds flickering depending on harness position. Both parts defective. Customer going to replace. ; dspstn on spec-tagged invntry: 1 W11601310 MODULE

We serviced a

WHIRLPOOL COOKTOP

Model KSGG700EBS2

Near Pittsford, New York 14534

James

Job Details: 12/20/2022

Unit not level. Side damaged on lh oven. Replaced spark module and adjusted fl burner. Rear igniter has open circuit. Front burner works intermittent. Ordering parts. ; ordrng 1 W11443594 (Burner) and 1 W11186509 (Orifice) and 1 WPW10162245 (Side panel)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Pittsford, New York 14534

James

Job Details: 12/20/2022

"Replaced ui, control and thermistor. Neither fan running with new control. Called techline. Sr7735312981 they recommend replacing uo and control from different vendor. Replaced ff fan and reset power. Unit began cooling after. Customer is to monitor. ; used 1 Wpw10383615 (Thermistor) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Pittsford, New York 14534

James

Job Details: 12/20/2022

"Tested unit with clear door. Small leak from rh side. Adjusted foot so door cant hit cabinet. Excessive soap buildup. Ran unit and cancelled until soap disappeared. Customer is to monitor. ; ordrng 1 W11550888 (Arm), dspstn on spec-tagged invntry: 1 W11559689 DOOR- INNER"

We serviced a

KITCHENAID REFRIGERATOR

Model KFCO22EVBL2

Near Fairport, New York 14450

James

Job Details: 12/20/2022

Drain tube frozen. Replaced drain tube and defrosted. Unit functions properly. ; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Pittsford, New York 14534

James

Job Details: 12/20/2022

Unit screeching like a worn bearing during spin. Ran spin cycle and couldn't replicate problem. Replaced suspension and found drain hose twisted causing blockage. Secured drain hose so it cant kink. Ran rinse and spin successfully.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Henrietta, New York 14467

James

Job Details: 12/20/2022

Replaced wire harness and thermistor. Tested diagnostics and verified operation. ; dspstn on spec-tagged invntry: 1 W11581973 WIRE- HARNS

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near Rochester, New York 14624

Dave L

Job Details: 12/20/2022

Replaced evaporator and compressor due to poor cooling. Tested ok. ; dspstn on spec-tagged invntry: 1 W10898079 CLOTH- EMERY and 1 W11580057 COMPRESSOR

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Rochester, New York 14606

Dave L

Job Details: 12/20/2022

Rescheduled for next day; O-emld tckt

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ01

Near Lima, New York 14485

Jeremy

Job Details: 12/20/2022

"Fresh food section is too cold. Produce freezing in deli drawer. Freezer temp is 8 degrees and fresh food is 24. Found evaporator has no frost pattern and frost is balled up around capillary tube. Temp fixed unit with foil tape to cover half of air duct to fresh food section to help temps regulate. Unit will need to be leak checked. Ordering evaporator, dye drier and associated lok ring fittings.; rqstng P&A on 1 WPW10143759 (DRIER-UV DYE) and 1 W10836706 (EVAPORATOR) and 1 876765 (Tubing Kit) and 1 W11506635 (Access Valve) and 2 W11504415 (8.5/8 Suction line)s and 2 W11504416 (8.5/6 comp to access valve)s and 2 W11506619 (8NK)s and 2 W11506620 (8NK Evap repair)s and 2 W11506621 (6NK)s and 2 W11504436 (6/1.8 dye drier to cap)s and 2 W11504445 (5/4 drier to steel)s and 2 W11504420 (8/6 5/16 to 1/4)s and 2 W11506623 (5 NK)s and 2 W11504431 (7/5)s and 2 W11504422 (8/2.2 evap to cap)s and 2 W11504423 (8/2 evap to cap)s and 2 W11504424 (8/1.8 evap to cap)s and 2 W11506620 (8NK AL)s and 2 W11506622 (6NK AL)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Canandaigua, New York 14424

Jeremy

Job Details: 12/20/2022

Replaced upper spray arm for not rotating. Unit tested good.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Canandaigua, New York 14424

Jeremy

Job Details: 12/20/2022

"Replaced control and lid latch for F5E4 error and washer not starting a cycle. Ran calibration cycle. Ran quick diagnostic cycle, unit tested good with no error codes."

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Brighton, New York 14610

Josh Henchen

Job Details: 12/20/2022

"Customer stated washer is still leaking. Checked and found no error codes, Ran diagnostic cycle, all functions as expected. Ran normal wash with deep water wash. All functions as expected, no leaking from washer. Washer checks good."

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Shortsville, New York 14548

Jeremy

Job Details: 12/20/2022

Unit has no power indication and will not respond to any user inputs. Found that diagnostic LED on control is not on. Verified 12VDC at J12. Control has malfunctioned. Unit needs control board to repair. Customer wants to consider options and will call to authorize repair.; rqstng P&A on 1 W11498797 (Control) and 1 Sh15 (Shipping)

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Farmington, New York 14425

Jeremy

Job Details: 12/20/2022

"Replaced gearcase, belt, cam, motor, and capacitor for motor not running and gearcase leaking oil. Ran calibration cycle. Unit tested good.; dspstn on spec-tagged invntry: 1 W10721967 CAM 1 W11239857 BELT , and 1 W11428524 CAPACITOR"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Rochester, New York 14611

Andres V

Job Details: 12/20/2022

"Customer stated unit would not start a cycle. I diagnosed unit found the wash spin light blinking. I held down the start button which cleared cycle. I then checked for error codes, I did not find any. I ran diagnostic cycle successfully. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW

Near Rochester, New York 14615

Andres V

Job Details: 12/20/2022

I replaced the gearcase and suspension rods. Calibrated unit and ran a diagnostic cycle. Unit is working properly. Checked for leaks as well. ; dspstn on spec-tagged invntry: 1 W11217817 SUSPENSION

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GBS0

Near Rochester, New York 14619

Josh Henchen

Job Details: 12/20/2022

Customer stated dishwasher stopped draining. Checked and found string wrapped around drain pump blade removed and tested. Dishwasher needs a new drain pump WPW10531320.; ordrng 1 WPW10531320 (Drain pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Irondequoit, New York 14609

Andres V

Job Details: 12/20/2022

"Customer believed temp was not cold enough in freezer. I used temp gun to take temperature, freezer temp was 0 and fresh food section was 37. She also said ice maker has not produced ice in a few days. I took the bin out and saw that it was turned off. I showed customer were power button is. I turned it on and cycled it."

We serviced a

WHIRLPOOL OVEN

Model WFE535S0LZ2

Near Rochester, New York 14619

Josh Henchen

Job Details: 12/20/2022

"Customer stated oven is flash F1E5 and oven door is locked. Checked and found F5E1 with oven door locked after self clean cycle. Ordering Control W11548749, thermal fuse WP3196548.; ordrng 1 W11548749 (Control) and 1 WP3196548 (Thermal fuse)"

We serviced a

AMANA MICROWAVE

Model AMV2307PFS3

Near Rochester, New York 14624

Josh Henchen

Job Details: 12/20/2022

"Customer stated unit making a clicking sound. Checked and found grille, vent not aligned correctly and reseeded connections. Ran microwave 3 times with cup of water. Microwave checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Rochester, New York 14612

Josh Henchen

Job Details: 12/20/2022

Customer stated door not closing properly. Checked and found Left hinge bent not allowing door to close properly. Ordering hinge W10917991 and washers WP489467.; ordrng 2 WP489467 (WASHER)s and 1 W10917991 (Left Hinge)

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Rochester, New York 14612

Josh Henchen

Job Details: 12/20/2022

"Customer started to hear a grind noise after it filled up. Checked and found F2E1, cleared and ran diagnostic cycle, grinding noise starts in agitate and spin cycle. Washer would need new gearcase assembly, clutch assembly, and Control. Cost of repair outweighs purchasing new unit."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Webster, New York 14580

Andres V

Job Details: 12/20/2022

"Customer had tow freezer doors sent to him for some reason. I replaced it and used heat gun to help the gasket seal better. The light that is out is in the fresh food section different color then the one I was sent out with. Customer is also saying that water when dispensing is splashing everywhere that is being cause by the tube. Ordering a new light, tube and name plate for freezer door. ; ordrng 1 W11462342 (Module) and 1 W11126260 (Tubing) and 1 W10909682 (Nameplate), dspstn on spec-tagged invntry: 1 W11601310 MODULE"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HBS04

Near Webster, New York 14580

Andres V

Job Details: 12/20/2022

Replaced ice maker. New one did not have any smells like the old one. Customer is to monitor.; dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER ASSEMBLY

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BS3

Near Webster, New York 14580

Andres V

Job Details: 12/20/2022

Customer stated unit was cooking 25 deegres to cool. I asked her what temp gauge she was using. She showed me an oven thermometer she uses I explained to her that those are not the most accurate thermometer because the needle is still catching up when the oven is pre heated. I started a bake cycle to 350 degrees then used a temp gun took the temp of the back and sides then got an average. Unit is cooking properly. Informed her to get some biscuits follow instructions and see how they cook.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ER2CHMXPQ06

Near Penfield, New York 14526

Andres V

Job Details: 12/20/2022

Customer stated unit was leaking water into fresh food section. I diagnosed unit found drain hole to be plugged. Used steamer to clear hole out. Once hole was cleared water ran through it down into drain pan.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP370PAHB1

Near Rochester, New York 14609

Andres V

Job Details: 12/20/2022

Customer stated power cord was stuck inside and she couldn't get it all the way out. I took off cover and was able to get tangled cord out. Unit is now working properly.

We serviced a

KITCHENAID RANGE

Model KFGC558JSS01

Near Rochester, New York 14606

Andres V

Job Details: 12/20/2022

Customer stated the ovens were not working on unit. I tried to put unit into a diagnostic mode but would not go into it. The left oven kept locking and unlocking and the know was blinking Yellow. The oven on the right would not start unless the door was open if door is closed it did not start. This issue seems to be coming from the ACU. I am ordering the three boards to have them all incase it's not the main ACU ; ordrng 1 W11355250 (Control expansion) and 1 W11406545 (Acu) and 1 W11492304 (Ui)

We serviced a

MAYTAG DRYER

Model MED7230HC0

Near Canandaigua, New York 14424

Jeremy

Job Details: 12/19/2022

Unit has no power indications and does not respond to any user inputs. Verified proper voltage to unit and thermal fuse checks good. Ordering user interface and control.; rqstng P&A on 1 W11413567 (PANEL-CNTL) and 1 W11441687 (Control)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KWH0

Near Rochester, New York 14623

Josh Henchen

Job Details: 12/19/2022

Customer stated dishwasher not powering on. Failed to enter diagnostic mode. Checked and found 1.1V at dishwasher. Customer replaced breaker and tested lights came on and went off no power. Ordering control W11462462; ordrng 1 W11462462 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ01

Near Rochester, New York 14612

James

Job Details: 12/19/2022

Icemaker not cycling. Fill tube frozen and thermistor broken off from ice tray. Replaced icemaker and defrosted door. Cycled new icemaker successfully. Harness sheth starting to tear. Repaired sheath. If problem persists replace door. ; dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER ASSEMBLY

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Brighton, New York 14620

Josh Henchen

Job Details: 12/19/2022

"Customer stated dryer not heating. Checked and found thermal fuse and cut-off not working properly. Replaced and tested. Dryer is heating and functioning properly, mentioned cleaning the dryer ducting of debris. Dryer checks good.; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 279838 ELEMENT , used 1 WP3392519 (FUSE-THERMAL) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Victor, New York 14564

Jeremy

Job Details: 12/19/2022

Replaced drain pump for intermittent operation. Unit tested good.

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW0

Near Irondequoit, New York 14609

James

Job Details: 12/19/2022

Unit stops mid cycle and gives motor error. Gearcase has failed and stripped agitator. Need both parts. ; ordrng 1 W11393685 (Gearcase) and 1 Sh15 and 1 W10902814 (Washplate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW01

Near Rochester, New York 14607

James

Job Details: 12/19/2022

Unit not cooling low side at -20. Flushed with nitrogen and found high side lokring not holding pressure. Brazed line at compressor and tested with nitrogen. Recharged freon and found low side at -20 and high side at 100psi. Techline was closed so couldn't contact. ; ordrng 1 W11459354 (Evap) and 1 WPW10143759 (Drier)

We serviced a

MAYTAG WASHER

Model MHWZ600TW01

Near Webster, New York 14580

Andres V

Job Details: 12/19/2022

"Customer stated unit was leaking. I diagnosed unit found it leaking from the bellow. Had new bellow with me, I replaced it and tested unit. Unit no longer leaks and is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Webster, New York 14580

Andres V

Job Details: 12/19/2022

Customer said he heard a strange noise coming from unit. I diagnosed unit but could not hear any noises. I let customer know that sometimes you'll hear a gurgling noise thats the freon running through the coppers line inside unit and it is normal.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Marion, New York 14505

Andres V

Job Details: 12/19/2022

Customer stated that he had cancel the appt on Friday.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Fairport, New York 14450

Jeremy

Job Details: 12/19/2022

"Replaced control, UI, and harness unit still not operating. Found that transmission is not shifting out of agitate. Ordering gearcase, slider, clutch.; ordrng 1 W11449841 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider)"

We serviced a

MAYTAG RANGE

Model MER6600FZ1

Near Fairport, New York 14450

Jeremy

Job Details: 12/19/2022

"Replaced active hinge. Screw hole stripped out on vent trim so door will not hold together properly. Temporarily secured door together. Ordering vent trim. ; ordrng 1 W11096161 (Vent trim), dspstn on spec-tagged invntry: 1 WPW10299224 HINGE-ACTIVE"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Rochester, New York 14619

Josh Henchen

Job Details: 12/19/2022

Customer is all set no longer needs service.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Rochester, New York 14626

Josh Henchen

Job Details: 12/19/2022

"Customer stated water is on rug infrastructure of washer. Checked and found no codes. Ran diagnostic cycle, all functions as expected could not find any leaks. Washer checks good."

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW0

Near Rochester, New York 14626

Josh Henchen

Job Details: 12/19/2022

"Customer stated dryer is making alot of noise. Checked and found dryer rattling during spin cycle due to concrete floor and dryer not level. Readjusted feet, helping minimize rattling noise. Customer will monitor, dryer checks good."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Webster, New York 14580

Josh Henchen

Job Details: 12/19/2022

"Customer stated the dishwasher hasnt been washing dishes as well recently. Checked and found FAE2, Ran diagnostic cycle, all functions as expected, spray arms working appropriately. Found some debris in catch, cleaned. Customer will monitor. Dishwasher checks good."

We serviced a

MAYTAG DISHWASHER

Model MDB8959SFZ4

Near Webster, New York 14580

Josh Henchen

Job Details: 12/19/2022

"Customer stated dish washer turns on then after about 4 mins it drains. Checked and found F8E3,F3E2,F6E2. Ran diagnostic cycle, all functions as expected. Ran auto wash after 6 mins dishwasher drained and shutoff. Dishwasher needs control W10906431. Customer is going to get a new dishwasher."

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GBS0

Near Fairport, New York 14450

Jeremy

Job Details: 12/19/2022

"Customer stated door will not close and unable to start a cycle. Found upper rails are not sliding evenly causing upper rack to not go all the way back. Replaced upper rails, not tested good.; used 1 W11259786 (TRACK), and 1 W11259785 (TRACK) from stock"