Service History 181

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Penfield, New York 14526

James

Job Details: 02/20/2023

Dryer not drying in one cycle. Vent test failed. Retested with vent removed and it still failed. Verified airflow to outside. Adjusted unit and inspected vent. If problem persists order WPW10436303. ; dspstn on spec-tagged invntry: 1 W11224254 VENT TEST KIT

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Fairport, New York 14450

James

Job Details: 02/20/2023

"Replaced rh gasket, ui and control. Unit began cooling after plugged in."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS00

Near Ontario, New York 14519

James

Job Details: 02/20/2023

"Replaced fans and freezer led and verified operation. Icemaker not cycling, lh handle broken and wont tighten, rh gasket torn. ; ordrng 1 W11483532 (Handle) and 1 W10861004 (Gasket) and 1 W11579560 (Icemaker)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Canandaigua, New York 14424

Jeremy

Job Details: 02/20/2023

Called techline SR 773577481. Wash motor just pulsates and does not run continous. Found control is not sending low inconsistent voltage to wash pump. Ordering control; ordrng 1 W11305308 (Contol)

We serviced a

GE RANGE

Model RGB745BEA3AD

Near Ontario, New York 14519

James

Job Details: 02/20/2023

Unit not heating on bake. Power to igniter. Need igniter. Paid in full. 1\2. ; ordrng 1 4342528 (Ign) and 1 Sh15

We serviced a

KITCHENAID DISHWASHER

Model KDPE334GPS0

Near Canandaigua, New York 14424

Jeremy

Job Details: 02/20/2023

"Repeat issue, F6E4 and F9E1. Replaced drain pump, sump and motor for not cleaning dishes. Unit checks good. Customer to monitor. If problem persists replace control."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Rochester, New York 14626

Andres V

Job Details: 02/15/2023

I replaced the suspension rods and basket. I calibrated unit then ran a diagnostic cycle. I also leveled unit to make sure basket was centered. Unit is working properly.

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Rochester, New York 14622

Andres V

Job Details: 02/15/2023

"I replaced the motor and tested unit but was still getting the same result. Unit hums when trying to agitate or spin. I tested the capacitor we replaced last time and tested open again, part must of come bad from whirlpool. Re ordering cap again and lower harness. ; ordrng 1 W11158830 (Capacitor) and 1 W11417071 (Harness)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Irondequoit, New York 14622

Andres V

Job Details: 02/15/2023

"Replaced gearcase, washplate and cam. I leveled unit and calibrated it. I then ran a diagnostic cycle unit is now working properly. ; dspstn on spec-tagged invntry: 1 W10721967 CAM"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Newark, New York 14513

Josh Henchen

Job Details: 02/15/2023

"Customer stated refrigerator is not cooling. Checked and found no frost build up on evap coils, compressor is on but not cooling refrigerator. Unit needs compressor kit.; ordrng 1 W11580057 (COMPRESSOR) and 1 WP2315539 (MOTOR-EVAPORATOR) and 1 W11504416 (Coupler) and 1 W11506635 (Access Valve) and 1 WPW10143759 (DRIER-UV DYE) and 1 W11518247 (Suction Tube) and 1 W11504415 (Coupler) and 1 W11504430 (Coupler) and 1 W11506619 (Coupler)"

We serviced a

WHIRLPOOL WASHER

Model WTW5700AC0

Near Geneva, New York 14456

Josh Henchen

Job Details: 02/15/2023

"Customer stated washer not agitating. Checked and found F7E1,F7E7. Ran diagnostic cycle, washer would not go into spin. Found oil on gearcase,Cam and shroud. Unit needs new Gearcase,Cam,Belt, and washplate. Customer is considering options and will call if she wants repair.; rqstng P&A on 1 W10806333 (GEARCASE) and 1 W10721967 (CAM) and 1 W10006384 (BELT) and 1 WPW10215115 (Washplate) and 1 Sh15 (Shipping), dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR"

We serviced a

MAYTAG WASHER

Model MVWB725BW0

Near Penfield, New York 14526

James

Job Details: 02/15/2023

"Intermittent leak. Unit leaking through bearing shaft and sticks during spin. Replaced bearings and tested spin cycle successfully. One year warranty on repair. ; used 1 W10435302 (Bearing), and 1 Sh15 from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Webster, New York 14580

James

Job Details: 02/15/2023

Part was deleted from notes. Need part. Left voicemail with customer. ; ordrng 1 MVWB725BW0 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Williamson, New York 14589

James

Job Details: 02/15/2023

Unit squeaking from gearcase. 23101139df authorization. Replaced gearcase and tested. Unit no longer squeaking. ; saved tckt

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Williamson, New York 14589

James

Job Details: 02/15/2023

Unit shakes and doesn't spin out. Adjusted feet and tested high spin. Unit performed as expected when empty. Customer is to monitor. If problem persists replace belt.

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS4

Near Marion, New York 14505

James

Job Details: 02/15/2023

Customer no longer needs service

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Rochester, New York 14609

Dave L

Job Details: 02/15/2023

Replaced broken handle

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Rochester, New York 14618

Andres V

Job Details: 02/15/2023

Customer stated that door had no tension and would fall. I diagnosed unit found the right side spring fell out of place. I put spring back in place. Had customer test it out he was satisfied unit is working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ05

Near Scottsville, New York 14546

Dave L

Job Details: 02/15/2023

Replaced fresh food led module. Tests ok.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Brockport, New York 14420

Dave L

Job Details: 02/15/2023

Checked unit for drain issue. Reseated pressure hoses and inspected for damage. Checks ok.

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Geneva, New York 14456

Josh Henchen

Job Details: 02/15/2023

"Replaced dispenser due to rinse aid not being distributed. Ran diagnostic cycle, all functions as expected. Dishwasher checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS965CIAM00

Near Rochester, New York 14607

Andres V

Job Details: 02/15/2023

Customer stated unit stop producing ice. I tried to cycle ice maker but would not cycle. I checked the optic sensors on diagnostic mode which tested good. I checked power while cycling but unit does not get voltage. Unit needs new door but customer does not want to replace it.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Brockport, New York 14420

Dave L

Job Details: 02/15/2023

Replaced control due to unit shutting off when energizing the motor. Tested ok.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS 0

Near Rochester, New York 14612

Dave L

Job Details: 02/15/2023

Replaced open wash motor. Tested ok. Braided line leaks at supply connection behind unit. Customer will need to replace this before its put into use. Left unplugged

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Caledonia, New York 14423

Josh Henchen

Job Details: 02/13/2023

"Customer stated water was spraying out, flooded kitchen floor. Checked and found fill valve cracked. Unit needs a new fill valve W11175771.; ordrng 1 W11175771 (VALVE- INLT)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Henrietta, New York 14467

Josh Henchen

Job Details: 02/13/2023

"Replaced gasket due to leak by front right corner of door. Ran diagnostic cycle, all functions as expected. Dishwasher checks good.; dspstn on spec-tagged invntry: 1 W11434044 VALVE and 1 W11483553 GASKET"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Fairport, New York 14450

Josh Henchen

Job Details: 02/13/2023

"Customer stated washer made loud noise wouldn't go into spin. Checked and found shroud damaged, belt had popped off cam and motor. Unit needs a new belt W11239857, shroud WPW10427633 and cam W10721967.; ordrng 1 W10721967 (CAM) and 1 W11239857 (BELT) and 1 WPW10427633 (Shroud)"

We serviced a

KITCHENAID REFRIGERATOR

Model n/a

Near Rochester, New York 14612

James

Job Details: 02/13/2023

Customer said icemaker began functioning on its own.

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Hilton, New York 14468

Dave L

Job Details: 02/13/2023

Replaced Gearcase and belt due to noise furring low spin. Customer to monitor. ; dspstn on spec-tagged invntry: 1 WPW10006384 BELT

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW4

Near Rochester, New York 14612

Dave L

Job Details: 02/13/2023

Replaced thermostat cut off. Verified burner was cycling properly. Tested ok. ; dspstn on spec-tagged invntry: 1 W11050897 CUTOFF-THERMAL

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Rochester, New York 14621

Dave L

Job Details: 02/13/2023

Replaced tub and Gearcase due to noise. Calibrated and tested. Tested ok.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Rochester, New York 14605

Dave L

Job Details: 02/13/2023

The customer had the hot water supply turned off causing the unit to stop mod cycle. Turned supply on. Tested ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Rochester, New York 14621

Dave L

Job Details: 02/13/2023

Replaced broken strike. Tests ok; dspstn on spec-tagged invntry: 1 W11457841 STRIKE

We serviced a

GE WASHER

Model GNW128PSM0WW

Near Rochester, New York 14605

Dave L

Job Details: 02/13/2023

Found unit leaking from water supply hose at the valve. Reseated hose. Leak went away.

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104HPS0

Near Rochester, New York 14616

Dave L

Job Details: 02/13/2023

Replaced broken upper rack adjusters.; used 2 Wpw10546503 (Adjusters) from stock

We serviced a

WHIRLPOOL OVEN

Model WOD52ES4MB

Near Rochester, New York 14612

Dave L

Job Details: 02/13/2023

Wrong color re ordering door; ordrng 1 W11594232 (Door)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Rochester, New York 14609

James

Job Details: 02/13/2023

Replaced fill valve and tested for leaks.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Rochester, New York 14612

Dave L

Job Details: 02/13/2023

Unit is leaking due to a crack in the outer tub near the drain pump. Ordering tub; ordrng 1 W10371566 (Tub)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BB2

Near Rochester, New York 14605

Andres V

Job Details: 02/13/2023

"Customer stated oven would not bake or broil. I diagnosed unit found the igniter to be bad it's getting 120v but not lighting. I replaced the igniter and tested unit, unit now bakes and broils. ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ01

Near Canandaigua, New York 14424

Josh Henchen

Job Details: 02/13/2023

"Customer stated refrigerator had a Crack in lower bottom of freezer. Checked and found 1inch Crack at base of liner in freezer section. Informed customer of options. Can not replace liner, customer unhappy."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Ontario, New York 14519

James

Job Details: 02/13/2023

"Unit intermittent to turn on. Loud in high spin, intermittent leak. Downloaded software update. Need dispenser, panel, bellows and foam installed in between washer/dryer. ; ordrng 1 W11524105 (Drawer) and 1 W11314648 (Bellows) and 1 W11319991 (Panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM12

Near Webster, New York 14580

James

Job Details: 02/13/2023

Lh door gasket torn. Need part. Paid in full. ; ordrng 1 W10407212 (Gasket) and 1 Sh15

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Walworth, New York 14568

James

Job Details: 02/13/2023

Water line wont screw onto valve. Had to cut bur off plastic threads to attach water line. Tested unit and found no issues.

We serviced a

KITCHENAID RANGE

Model KSDG950ESS3

Near Rochester, New York 14625

Andres V

Job Details: 02/13/2023

Customer stated unit was not turning on. I diagnosed unit checked power at terminals found one leg was getting 216v but the other side was not getting voltage. Customer has to get electrician to come out and take a look at outlet.

We serviced a

GE DRYER

Model GTX22EASK0WW

Near East Rochester, New York 14445

Andres V

Job Details: 02/13/2023

Customer stated that unit was make a banging noise. I diagnosed unit found that this unit must of been dropped at some point and the outter panels are slightly bent in and rubbing against the drum. I readjusted the panels so does not hit drum when spinning.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS0

Near Webster, New York 14580

James

Job Details: 02/13/2023

Unit leaking from sump seal. Replaced sump assembly and tested. ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW04

Near Fairport, New York 14450

Andres V

Job Details: 02/13/2023

"Customer stated that unit was making a noise every hour. I put unit into a diagnostic mode and tested the damper and had customer listen. He said thats the noise he's talking bout, damper is louder then usual and needs to be replaced. ; ordrng 1 W11236851 (Air damper)"

We serviced a

MAYTAG DRYER

Model MHW6630HW2

Near Canandaigua, New York 14424

Josh Henchen

Job Details: 02/13/2023

"Customer stated drum rubbing. Checked and found no codes, during spin drum is hitting right side of panel. Took apart and tried to push right side away from drum, minimal rubbing. If problem persists order cabinet W11352995. Dryer checks good."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Webster, New York 14580

James

Job Details: 02/13/2023

"Unit gets stuck on rinse cycle. F7e1. Motor just hums. Capacitor was covered in oil. Replaced capacitor and calibrated. ; dspstn on spec-tagged invntry: 1 W11412291 PUMP-DRAIN , used 1 W11428524 (Capacitor) from stock"

We serviced a

CROSLEY DRYER

Model VGD6505GW1

Near Rochester, New York 14609

Andres V

Job Details: 02/13/2023

"Customer stated unit was not drying clothes out all the way. I diagnosed unit found that the ventilation is the cause of the issue. Unit is not venting properly and flame is not being pulled towards the back of the unit. I took off vent and tested it, flame stayed on longer then before and was being pulled. I informed customer she needs a vent cleaning and then test it out. If problem persist order W10823508 BURNER. ; dspstn on spec-tagged invntry: 1 W11224254 VENT TEST KIT"

We serviced a

WHIRLPOOL DRYER

Model ned4655ew1

Near Rochester, New York 14621

Andres V

Job Details: 02/13/2023

"Customer stated unit would not start. I diagnosed unit checked power to unit, door switch, start push button and thermal fuse all tested good. I then checked power outage to motor and found timer to be bad.; ordrng 1 W11298298 (Cover) and 1 279393 (Terminal screws) and 1 W10857612 (Timer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHV00

Near Webster, New York 14580

James

Job Details: 02/13/2023

Replaced bin and icemaker. Cycled icemaker in Diagnostics. One year warranty on repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW02

Near Webster, New York 14580

James

Job Details: 02/09/2023

Replaced evap and tested. Unit held 140psi for 15 minutes and held 370 microns. Unit cooling when turned on.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Webster, New York 14580

James

Job Details: 02/09/2023

Unit was down to 30 in ff section. Everything passed in Diagnostics. Set ff to 38. Pre order damper. Will reevaluate on return. ; schdld next appmnt for 2/15 WED !

We serviced a

MAYTAG DRYER

Model MGD6230HW3

Near Webster, New York 14580

James

Job Details: 02/09/2023

Replaced control and ui. Tested delicate cycle and unit senses properly. ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHV00

Near Webster, New York 14580

James

Job Details: 02/09/2023

Ice bin stuck. No ice. Cycled icemaker in Diagnostics. Set freezer to 0. Customer is to monitor. If problem persists order bin and icemaker. ; ordrng 1 W (Icemaker) and 1 Sh15 and 1 W (Bin)

We serviced a

AMANA MICROWAVE

Model ACO1860AS

Near Rochester, New York 14617

James

Job Details: 02/09/2023

Replaced mag and diode. Tested unit and verified operation. One year warranty on repair.

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Rochester, New York 14608

Andres V

Job Details: 02/09/2023

Customer stated door gasket was falling off. I put gasket back in place and made sure it went into crevis.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Rochester, New York 14617

Andres V

Job Details: 02/09/2023

Customer stated she had alot of condensation build up and also water leaking underneath. I diagnosed unit found that theirs a service pointer for this issue that calls for a new tub ring that has slits in it so water doesn't splash off it and leak. Ordering new tub ring. ; ordrng 1 W11590590 (Tub ring)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Irondequoit, New York 14622

Andres V

Job Details: 02/09/2023

Customer stated unit did not spin out clothes properly and also heard a noise. I diagnosed unit did not find any error codes stored. When I ran the diagnostic cycle unit ran correctly and could not duplicate noise. I looked underneath unit and found oil coming from gearcase. ; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Splutch) and 1 W10902814 (Washplate)

We serviced a

MAYTAG DISHWASHER

Model MDB7749AWB2

Near Rochester, New York 14609

Andres V

Job Details: 02/09/2023

Customer stated UI stopped working mid cycle. I diagnosed unit found that UI was getting voltage but fuse was blown. I replaced the fuse and unit turned back on and is responding to commands now. ; dspstn on spec-tagged invntry: 1 W10258275 FUSE-THERMAL

We serviced a

KITCHENAID DISHWASHER

Model KUDS35FXBL8

Near Fairport, New York 14450

Josh Henchen

Job Details: 02/09/2023

"Customer stated she was finding water spots on the floor, not always near or around dishwasher. Checked and found F5E1,F10E1. Ran diagnostic cycle, no leaks, all operations as expected. Dishwasher checks good."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Canandaigua, New York 14424

Jeremy

Job Details: 02/09/2023

"Unit has faulty suspension causing unit to get out of balance. Replaced suspension, unit checks good."

We serviced a

MAYTAG DISHWASHER

Model MDB8959SFE4

Near Rochester, New York 14610

Andres V

Job Details: 02/09/2023

Customer stated that unit was not washing dishes properly. I diagnosed unit and found spray arms were clogged with food. I was able to use pick tool to get debris out. I used clear door to test unit out to make sure it was spraying correctly and spinning.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM01

Near Caledonia, New York 14423

Dave L

Job Details: 02/09/2023

Found unit with no refrigerant. Charged unit with 140pounds of nitrogen. Covered evaporator and all tubing with soap bubbles no leak detected. Documented with techline as non repairable. SR7735693084; dspstn on spec-tagged invntry: 1 W11506635 VALVE 1/4' and 1 WPW10143759 DRIER-UV DYE

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS04

Near Rochester, New York 14626

Dave L

Job Details: 02/09/2023

Found backed out connector to compressor inverter. Repaired pins. Compressor started and began to cool. Customer to monitor after 24 hours

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFWO

Near Rochester, New York 14612

Dave L

Job Details: 02/09/2023

Customer is intermittently getting a long drain error. Found blockage at pressure hole on tub. Cleaned pressure trap and pump housing. Customer to monitor. ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Rochester, New York 14626

Dave L

Job Details: 02/09/2023

Us timer is concerned with a chemical taste and odor in the ice bin and cubes. Verified that a new braided steel line was installed and is causing the issue. Went over w10535152 with the customer and recommended having a copper water supply line installed in place of the braided steel line.

We serviced a

WHIRLPOOL WASHER

Model NTC3500FW00

Near Canandaigua, New York 14424

Jeremy

Job Details: 02/09/2023

Replaced out of balance switch. Unit checks good.

We serviced a

MAYTAG WASHER

Model MVWB950YW0

Near Rochester, New York 14610

Andres V

Job Details: 02/09/2023

Customer stated that unit was making loud noise when in a spin cycle. I diagnosed unit found it was the bearing making the noise. I gave a customer a quote for repair but they have chose to invest in a new washer. ; dspstn on spec-tagged invntry: 1 W10435302 BEARING

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Brockport, New York 14420

Dave L

Job Details: 02/09/2023

Replaced dual element infanate switch that would not cycle off. Tests ok. ; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WTW8500DCWTW8500DC5

Near Brockport, New York 14420

Dave L

Job Details: 02/09/2023

Replaced lid lock due to lid lock error.Tested in diagnostics. Tests ok.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Brockport, New York 14420

Dave L

Job Details: 02/09/2023

"The control looses power when energizing the motor circuit. Checked harness connections and ruled out actuator and capacitor. Ordering control. ; ordrng 1 W11603811 (Control), used 1 WPW10006355 (ACTUATOR), and 1 W10721967 (CAM) from stock"

We serviced a

KITCHENAID RANGE

Model KFGG504KPS1

Near Hilton, New York 14468

Dave L

Job Details: 02/09/2023

Replaced Ignitor and Dsi control due to intermittent ignition issue. Customer to monitor. ; dspstn on spec-tagged invntry: 1 WPW10324262 IGNITOR

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Fairport, New York 14450

Josh Henchen

Job Details: 02/09/2023

"Customer stated unit making a loud squeaking noise. Checked and found no error codes, squeaking starts 1 minute into normal cycle. Took cam and belt off and tested unit is still squeaking. Ordering Gearcase W11449840, Cam W10721967, and belt W11239857.; rqstng P&A on 1 W11449840 (Gearcase) and 1 W10721967 (Cam), dspstn on spec-tagged invntry: 1 W11239857 BELT"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ02

Near Pittsford, New York 14534

Jeremy

Job Details: 02/09/2023

Unit is not defrosting. Ran test 13 and found no voltage to heater. Verified no voltage at control board to heater. Ordering control.; ordrng 1 W11196400 (Control) and 1 Sh15 (Shipping)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Rochester, New York 14615

Andres V

Job Details: 02/09/2023

"Replaced suspension rods and tested unit but was still getting same result. I called Dave to ask what else could be going on. He reccomended replacing tub, tub ring and board. ; ordrng 1 W11172199 (Basket) and 1 W11608056 (Control) and 1 W11550886 (Tub ring)"

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Rochester, New York 14626

Andres V

Job Details: 02/09/2023

Customer stated that unit sometimes will not turn on and also it is not washing clothes properly. I diagnosed unit checked error codes but did not find any. Also checked for anything unusual underneath machine but I did not see anything. Customer seems to be having an issue with control. Ordering new ACU. ; ordrng 1 W11608058 (Control board)

We serviced a

MAYTAG RANGE

Model MER8700DS1

Near Fairport, New York 14450

Josh Henchen

Job Details: 02/09/2023

Customer stated bake not working. Checked and found heating element has no continuity. Range needs new bake element W10779716. They want to hold off on getting new element are thinking about replacing stove.

We serviced a

MAYTAG WASHER

Model MHW6630HW3

Near Churchville, New York 14428

Jeremy

Job Details: 02/09/2023

Replaced console for intermittently shutting off after starting a cycle. Unit checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Pittsford, New York 14534

Josh Henchen

Job Details: 02/09/2023

"Customer stated dishwasher not draining. Checked and found no codes. Ran diagnostic cycle, all functions as expected besides water not draining. Found new garbage disposal still had tab. Removed and tested. Dishwasher checks good."

We serviced a

MAYTAG DRYER

Model MEDX700XL0

Near Pittsford, New York 14534

Josh Henchen

Job Details: 02/09/2023

Customer stated dryer very loud squeaking/Squealing noise during spin. Checked and found rollers and idler pulley siezed. Replaced and tested. Dryer checks good.; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Rochester, New York 14626

Andres V

Job Details: 02/09/2023

Customer stated unit was banging around alot and also not spinning out properly. I diagnosed unit found that basket was sitting off centered and also basket is loose and can be moved around. Unit needs new suspension and basket. ; ordrng 1 W11130362 (Suspension) and 1 W10752719 (Basket)

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW3

Near Rochester, New York 14626

Andres V

Job Details: 02/09/2023

"Customer stated unit would not start a cycle. I diagnosed unit found error code for basket engagement failure. I spun basket to make sure it moved freely that's when I heard gearcase making a grinding noise. I looked underneath unit and noticed that it was leaking water from gearcase. I told customer this unit would need a new gearcase, slider and shifter. Customer does not want to put that much money into unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Avon, New York 14414

Jeremy

Job Details: 02/09/2023

"Unit is not cooling. Compressor is noisy and continuously trips overload. Ordering compressor kit and couplers in accordance with service pointer W11634348.; ordrng 1 W11574734 (Compressor Kit) and 2 W11504431 (7/5 NR MS 00 (SUCTION LINE TO CONDENSER))s and 2 W11504415 (8.5/8 NR MS 00 (HIGH PRESSURE SIDE TO COMPRESSOR))s and 2 W11506621 (6 NK MS 00 (CHARGING TUBE TO COMPRESSOR))s and 1 W11506635 (TUBE, CHARGING (1/4' W/ SCHRADER VALVE)) and 1 W11109499 (Drier) and 2 W11504445 (5/4 NR MS 00 (3-WAY VALVE TO DRIER))s and 2 W11504447 (5/1.8 NR MS 00 (CAPILLARY TUBE TO DRIER))s"

We serviced a

MAYTAG WASHER

Model MVWX700XL2

Near Pittsford, New York 14534

Josh Henchen

Job Details: 02/09/2023

"Customer stated washer was pausing for extended times. Checked and found no error codes. Ran diagnostic cycle, all functions as expected. Could not mimic complaint, customer to Monitor. Washer checks good.; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR"

We serviced a

MAYTAG RANGE

Model MER8800FZ1

Near Rochester, New York 14623

Josh Henchen

Job Details: 02/09/2023

Replaced dual infinite switch due to burn shutting off half way up 2 hi temp. Tested range. Range checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model n/a

Near Rochester, New York 14612

James

Job Details: 02/09/2023

Unit stopped making ice. K15wpp1apl1. Icemaker was left with customer last visit need to install. ; schdld next appmnt for 2/13 MON AM

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Rochester, New York 14621

James

Job Details: 02/08/2023

Screeching noise during final spin. Tested and couldn't replicate problem. Customer had video where it sounded like bearing seal in gearcase or belt slipping. Reset control and tested. Customer is to monitor. If problem replace W11449840

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Geneva, New York 14456

Josh Henchen

Job Details: 02/08/2023

"Customer stated dishes are coming out with no shine and grim left on. Checked and found no error codes, dispenser switches appear to working however no rinse aid is being dispensed. Ordering dispenser WPW10428217.; ordrng 1 WPW10428217 (Dispenser)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Geneva, New York 14456

Josh Henchen

Job Details: 02/08/2023

"Customer stated dishes are not drying, staying wet. Checked and found F4E2,FAE2. Ran diagnostic cycle, element was not working. Pulled unit out and found heating element wires disconnect. Reseeded and tested, all operations as expected. Dishwasher checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Rochester, New York 14621

Andres V

Job Details: 02/08/2023

Replaced the evap fan motor. Turned cooling back on unit is now working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Brockport, New York 14420

Dave L

Job Details: 02/08/2023

Replaced open wash motor due to unit not cleaning. Tests ok.

We serviced a

WHIRLPOOL DRYER

Model WED6620HC2

Near Rochester, New York 14621

Andres V

Job Details: 02/08/2023

Replaced the UI. Tested unit. Unit turns on and is working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ05

Near Scottsville, New York 14546

Jeremy

Job Details: 02/08/2023

LED module in fresh food section is dim. Ordering LED module.; ordrng 1 W11043011 (LED module)

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS20XVMS2

Near Geneva, New York 14456

Josh Henchen

Job Details: 02/08/2023

"Replaced thermistor due to freezer Temps and fresh food Temps not aligning with settings. Tested unit, all functions check good. Refrigerator checks good."

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Lyons, New York 14489

Josh Henchen

Job Details: 02/08/2023

"Customer stated washer not agitating. Checked and found F7E, tan diagnostic cycle and found Capacitor not working properly. Replaced and tested, agitating correctly, all operations as expected. Washer checks good.; used 1 W11428524 (CAPACITOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Penfield, New York 14526

James

Job Details: 02/08/2023

Unit not making ice. Fill tube frozen. Defrosted fill tube and cycled successfully. If problem persists replace valve and icemaker.

We serviced a

WHIRLPOOL WASHER

Model MHW8630HC2

Near Webster, New York 14580

James

Job Details: 02/08/2023

Dispenser was broken out of boxReplaced bellows and updated software. ; ordrng 1 W11524106 (Dispenser)

We serviced a

WHIRLPOOL WASHER

Model WDT730PAHZ0

Near Rochester, New York 14626

Andres V

Job Details: 02/08/2023

"Replaced the motor on unit. Put unit back together and tested it, unit does not leak and is working properly."