Near Rochester, NY 14626
James
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Q1 n. Q2 n. Q3 n. Unit gives different temps in fresh food section depending on where the food is located. Ff set to 33. Center rack was 39 degrees. Tested thermistor from control: 8000 ohms at 2.2v. Turned on fan in diagnostics and it did not turn on. Tried several times and fan eventually turned on. Called tech line SR 7729329092; ordrng 1 W11224591 (motor-evap) and 1 WP67006337 (blade- fan)
Near Victor, NY 14564
Steve
Job Details: 11/20/2020
DISHWASHER WHIRLPOOL MDB9959SKZ0 Found the dishwasher is sticking out and fasteners will not contact anything to fasten in place. Pull unit out and repositioned. Noise from the door is gone. Recommended customer have installer fasten machine so it does not move when opening and closing the door.
Near Rochester, NY 14625
David
Job Details: 11/20/2020
OVEN KITCHENAID KSEG700ESS2 Replaced control due to intermittent operation. Calibrated oven for customer.
Near Hemlock, NY 14466
Steve
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Replaced ice maker for sporadically making ice. Replaced both door gaskets for torn gaskets. Replaced harness for broken power cord.
Near Rochester, NY 14617
Evan
Job Details: 11/20/2020
WASHER WHIRLPOOL WET4027HW0 Replaced suspension and tub ring due to suspension bushing breaking causing unit to spin off balance. Replaced both parts and discovered large crack in outer tub. Crack was not visible until unit lid was removed. Tub will beed to be replaced. Ordering tub. Dryer will need to be uninstalled. Please send 2nd man to ; ordrng 1 W10371566 (TUB OUTER )
Near Hilton, NY 14468
David
Job Details: 11/20/2020
WASHER WHIRLPOOL WFW5620HW0 Found unit with console unresponsive. Removed connections to check voltage. 12vdc present at the console. When reinstalled the unit began to function. Ordering console. ; ordrng 1 W11319991 (Console)
Near Rochester, NY 14607
Evan
Job Details: 11/20/2020
WASHER WHIRLPOOL WTW5000DW3 Replacing water valve due to solenoid staying open causing water to flow into machine when valve is not actuated. Replaced water valve. Tested unit. Unit tested good
Near Rochester, NY 14607
Evan
Job Details: 11/20/2020
WASHER WHIRLPOOL WFC7500VW2 Installing motor control due to unit failing to properly engage into spin. Replaced motor control. Tested unit. Unit tests good
Near Rochester, NY 14619
Tanner
Job Details: 11/20/2020
WASHER MAYTAG MVWB766FW1 Service Call covered under 60 month manufacturer warranty.Q1 no q2 no q3 noComplaint of unit turning off at start of wash. Following stored errors:F5E2Tested lid lock in diagnostic and tested good. Power tested ACU and also tested good. Ordering ACU and lid lock to address intermittent lock failure.; ordrng 1 W11135392 (ACU) and 1 W10810403 (Lid lock)
Near Rochester, NY 14618
Tanner
Job Details: 11/20/2020
DISHWASHER AMANA ADB1400AGS1 Q1 no q2 no q3 noComplaint of door not shutting/opening properly. Customer provided small piece that has broken from machine. Piece provided is friction sleeve. Missing part causing tension from door springs to pull the door 1/3 shut. Rack cannot slide out easily onto partially shut door. Ordering pair of sleeves.; ordrng 2 WP8268961 (Friction sleeve)s
Near Rochester, NY 14625
David
Job Details: 11/20/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Re ordering correct compressor. ; ordrng 1 W11025999 (Compressor kit) and 1 undefined (Oil free gauges)
Near Rochester, NY 14624
Steve
Job Details: 11/20/2020
WASHER WHIRLPOOL WFW6620HW0 Replaced stator motor for leaking in clean wash cycle. Ordering dispenser for leaking during regular wash. ; ordrng 1 W11465532 (DISPENSER )
Near Fairport, NY 14450
Evan
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRS965CIAH00 Unit will not produce ice. Confirmed voltage at ice maker. Attempted to jump out ice maker thermostat. Unit will not run harvest cycle. Ordering ice maker ; ordrng 1 WPW10251076 (ICE MAKER)
Near Farmington, NY 14425
Steve
Job Details: 11/20/2020
OVEN WHIRLPOOL RF263LXTQ3 Found the element is sometimes not fully heating and other times it is staying on to long. The control will need to be replaced. Customer also states that sometimes three of the burners will only stay in full heat and will not cook at medium heat. Quoted for 3 infinite switches and control but The control board is unavailable. ; rqstng P&A on 1 W10840298 (cntrl-elec) and 1 WP3148952 (switch-inf) and 2 WP3149400 (switch-inf)s
Near Rochester, NY 14618
Evan
Job Details: 11/20/2020
COOKTOP KITCHENAID KFGU766VSSS01 Customer stating that unit is producing noise while burners light and burners are continually clicking after flame has lit. Discovered that regulator is causing noise when burners are lighting. Also found that spark module is failing causing continual spark of burners. Ordering regulator and module ; ordrng 1 W10368615 (REGULATOR ) and 1 WP8286829 (SPARK MODULE )
Near Rochester, NY 14606
Evan
Job Details: 11/20/2020
DISHWASHER MAYTAG MDC4650AWW Customer stating unit will not clean. Wash motor is failing and control is failing to operate dispenser. Ordering control and wash motor ; ordrng 1 12002713 (CONTROL ) and 1 6-919922 (WASH MOTOR )
Near Rochester, NY 14616
Tanner
Job Details: 11/18/2020
DRYER MAYTAG MDG28PRCWW2 Tech missing required security driver to work in machine. Will return in PM. Parts left in unit.; schdld next appmnt for 11/17 TUE PM
Near Rochester, NY 14611
Tanner
Job Details: 11/18/2020
DRYER WHIRLPOOL WED4815EW1 "Q1 no q2 no q3 noComplaint of no operation. Tested power is good. Tested thermal fuse and tested good. Tested good switch and switch tested open. Jumped door switch and able to start unit. Ordering new door switch. ; ordrng 1 WPW10237959 (Door switch), dspstn on spec-tagged invntry: 1 279838 ELEMENT"
Near Hilton, NY 14468
David
Job Details: 11/18/2020
DISHWASHER MAYTAG MDB4949SHZ1 "Unit is not completing cycles. Found that the control is only intermittently sending voltage to the drain pump. Pump tested good for resistance fromControl. Customer stated that it also powers on and off by itself. Ordering control, console, and drain pump ; ordrng 1 W11225084 (Control) and 1 W11395600 (Console), dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN"
Near Rochester, NY 14620
Evan
Job Details: 11/18/2020
WASHER MAYTAG MVWB835DW4 Customer stated that keypad would not respond to commands. Upon inspection discovered that console would power up but not allow customer to select cycle while turning dial. Discovered that lid lock is causing issue. Ordering lid lock ; ordrng 1 W10810403 (LID LOCK )
Near Brighton, NY 14620
Evan
Job Details: 11/18/2020
WASHER MAYTAG MHW6630HW0 Customer stating that unit is failing to spin out clothes properly and is flashing error codes. Checked for codes. Unit is not spinning due to spin option being off Unit is displaying f5e2 for door lock error . Also discovered that bellow for door has ripped. Ordering door lock and bellow. ; ordrng 1 W11314648 (BELLOW ) and 1 W11316250 (DOOR LOCK )
Near Caledonia, NY 14423
Steve
Job Details: 11/18/2020
DISHWASHER KITCHENAID KDTM404EBS3 Found ui acting very erratic. Stuck key err. Door lock error and lower spray arm error. During testing the ui would turn off randomly when selecting cycle. Ordering control and ui; ordrng 1 W11114745 (console) and 1 W11341628 (CONTROL)
Near Fairport, NY 14450
Steve
Job Details: 11/18/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 "Found led driver is shorted causing compressor to not turn on. Unplugged driver and the compressor is now working. Ordering led driver; ordrng 1 W10804160 (cntrl-elec), dspstn on spec-tagged invntry: 1 W11087438 MOTOR-EVAPORATOR"
Near Rochester, NY 14612
James
Job Details: 11/18/2020
WASHER WHIRLPOOL WFW92HEFW0 Replaced parts and tested. Found slow leak from cold water hose. Fill valve threads damaged and not sealing. Need valve. ; rqstng P&A on 1 WPW10247306 (valve)
Near Penfield, NY 14526
Tanner
Job Details: 11/18/2020
DISHWASHER KITCHENAID KDFE104HPS1 Q1 no q2 no q3 noComplaint of no operation. Customer power cycled unit several times. At time of service call touch pad is operational. No stored error codes. Ran autodiagnostics cycle and ran with no issue until attempting to cancel cycle. Took multiple tries for cancel button to register. Removed front panel and inspected connections at control. Found connector on UI board is a little loose causing intermittent connecting. Ordering UI and Control.; ordrng 1 W11305303 (ACU) and 1 UI (research ticket to obtain part number is active)
Near Rochester, NY 14621
David
Job Details: 11/18/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 "Replaced broken light housing and reinstalled bulb, socket, and cover. Verbal signature"
Near Rochester, NY 14626
David
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Unit has not been making ice. Found ice maker with bail arm in the off position. Lowered bail arm. IceMaker cycled and filled. Checked freezer temp. Freezer was at-1 suspecting that the ice maker had been jammed. Testing ok now.
Near Rochester, NY 14616
Tanner
Job Details: 11/18/2020
DRYER MAYTAG MDG28PRCWW2 Tech missing required security driver to work in machine. Will return in PM. Parts left in unit.; schdld next appmnt for 11/17 TUE PM
Near Rochester, NY 14623
Evan
Job Details: 11/18/2020
WASHER MAYTAG MVWX655DW1 Customer stated that unit was not spinning out clothes properly. Upon inspection checked for error codes. Unit displaying f7e5 for basket speed fault. Discovered debris was blocking optical sensor causing issue. Cleared debris and tested unit. Unit tested good. Unit now spinning as it should ; dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN
Near Scottsville, NY 14546
Steve
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Found fill tube was full of ice preventing ice production. Removed ice.
Near Henrietta, NY 14467
Steve
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL KRFF707ESS01 Found drain was plugged causing ice build up in freezer and causing door to not open. Customer had defrosted prior to visit. Cleaned drain line. Found led board not sending power to side wall and freezer led lights. Ordering control ; ordrng 1 W10830288 (cntrl-elec)
Near Victor, NY 14564
Steve
Job Details: 11/18/2020
OVEN KITCHENAID KEBS207DBL10 Replaced thermostat for open thermostat that was preventing heating on upper oven. Tested oven and found it is overheating. Calibrated temp to -35 degrees. Customer is going to put thermometer in oven and adjust cooking temp accordingly.
Near Pittsford, NY 14534
Steve
Job Details: 11/18/2020
REFRIGERATOR GE PFSS2MIYCSS Replaced both slides on freezer door for door not closing. The door tested good.
Near Rochester, NY 14611
Tanner
Job Details: 11/18/2020
WASHER WHIRLPOOL NTW4516FW3 Unit manufacturerd on 6/1/20. Q1 no q2 no q3 noComplaint of no spin. Lid not locking. Following stored errors:F0E1F5E1 lid switch error.Lid is locking in test mode. Replacing lid lock assembly to fix intermittent locking issue.Tested via autodiagnostics. Unit tested good.Verbal signature acknowledged; used 1 W11307244 (LATCH) from stock
Near Webster, NY 14580
James
Job Details: 11/18/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 Q1 n. Q2 n. Q3 n. Lh bin falls off when opening. Replaced center track and tested. Bin slides out properly.
Near Spencerport, NY 14559
David
Job Details: 11/18/2020
WASHER WHIRLPOOL WTW5100HC0 Found unit displaying f-9 error. F-5 error stored in control. When the customer was doing a load ofBedding the machine detected an out of balanceCondition generating these errors. Tested unit in diagnostics to verify operation. Unit tested ok. Suspension also tested fine. Customer to monitor
Near Rochester, NY 14610
James
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRT311FZDZ01 Q1 n. Q2 n. Q3 n. Ff door not sealing. Adjusted lower hinge and greased hinges. Unit functions properly.
Near Rochester, NY 14609
James
Job Details: 11/18/2020
RANGE WHIRLPOOL WFE505W0HS1 Q1 n. Q2 n. Q3 n. Unit throws F3 error. Need control and temp sensor.
Near Rochester, NY 14613
James
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Unit not cooling. Found evap fan not running. Loose terminal in evap fan connection. Corrected fan and verified frost pattern.
Near Irondequoit, NY 14617
James
Job Details: 11/18/2020
RANGE WHIRLPOOL WFG361LVT1 Q1 n. Q2 n. Q3 n. Unit doesn't reignite after preheat. Igniter not on truck stock. Cleaned igniter and grounding surfaces and tested. Unit functions properly. Customer is to monitor. If problem persists replace igniter. WP9758079 40Sh 15Sc 93.50Labor 76.40
Near Pittsford, NY 14534
Evan
Job Details: 11/18/2020
OVEN JENN AIR JJW3830IL00 Replacing control and lower blower fan due to unit continually flashing f6e4 code. Replaced both parts. Reassembled unit. Ran preheat on both ovens to 350. Unit preheated as it should. Unit tested good
Near Rochester, NY 14621
Tanner
Job Details: 11/18/2020
DRYER WHIRLPOOL WED7500GC0 Q1 no q2 no q3 noComplaint of no heat. Tested power and measured only 120VAC from line 1 and line 2 voltage. Advised customer to seek electrician.
Near Pittsford, NY 14534
Evan
Job Details: 11/18/2020
DISHWASHER KITCHENAID KDTM354ESS3 Customer stating that units upper rack is falling. Discovered that welds on tracks have snapped causing issue. Replaced tracks. Tested rack unit tested good ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Near Rochester, NY 14618
James
Job Details: 11/18/2020
RANGE WHIRLPOOL WFE505W0HZ0 Replaced door gasket and checked that door was sealing. Customer is to monitor
Near Rochester, NY 14616
James
Job Details: 11/18/2020
DRYER MAYTAG MDG28PRCWW2 Helped tr
Near Spencerport, NY 14559
David
Job Details: 11/18/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Unit is not filling the ice bin. Found an E5 error in diagnostics. Checked the freezer evaporator compartment for airflow restrictions. Found that the air returns were iced over on both sides. Removed frost build up. The ice maker cycled and filled by itself when taken back out of diagnostics. Customer to monitor for ice ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
Near Ontario, NY 14519
Tanner
Job Details: 11/18/2020
WASHER WHIRLPOOL WFW88HEAW0 Q1 no q2 no q3 noComplaint of water in machine when returning to start load of laundry. Removed dispenser. Felt water trickle into dispenser from cold water line. Unit is slowly dripping water into basket when not in use causing water condition between loads of laundry. Replaced valve assembly. Tested unit via diagnostic cycle and unit test good. No stored errors.Verbal signature acknowledged
Near Fairport, NY 14450
Evan
Job Details: 11/18/2020
WASHER MAYTAG MHW8630HC0 Replacing control and console due to unit failing to respond to commands. Replaced both parts. Tested unit. unit now accepting commands. Ran cycle to confirm function. Unit tests good
Near Rochester, NY 14618
Steve
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Added metal tape to warm air returns. Turned freezer damper to max to get freezer Colder. Adjusted temp on control to second snowflake from the left for inconsistent temps in both sections.
Near Henrietta, NY 14467
Steve
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRS321SDHW "Found the rubber noise suppressor that goes on discharge line was sitting under the fan and making noise. Removed and put rubber in proper spot on discharge line. The refrigerator tests good. The water line from house supply comes through the floor about six inches in from,back wall and the refrigerator has to move over line when set in place. Informed customer and showed that the line could potentially break from this."
Near Macedon, NY 14502
Evan
Job Details: 11/18/2020
DISHWASHER KITCHENAID KDFE104DSS4 Customer stated that unit is failing to run wash cycle. Discovered error code 4-3 for wash motor failure. Replaced wash motor. Tested unit . Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
Near Rochester, NY 14612
Tanner
Job Details: 11/18/2020
WASHER WHIRLPOOL WFW92HEFW0 Assistance rendered
Near Rochester, NY 14612
David
Job Details: 11/14/2020
RANGE WHIRLPOOL WML55011HB4 Replaced damaged door. Door functioning as expected Verbal signature
Near Spencerport, NY 14559
David
Job Details: 11/14/2020
RANGE WHIRLPOOL WEE510S0FS Light bulb would not turn on. Found that socket was loose at its connection. Repaired connection on socket. Light turned on briefly before the Filament broke. Replaced light bulb. Unit tested good Verbal signature ; used 1 8009 (Bulb) from stock
Near Rochester, NY 14611
Tanner
Job Details: 11/14/2020
DRYER WHIRLPOOL NED4655EW1 Q1 no q2 no q3 noComplaint of no heat. Tested power to unit and tested poorly. Unit is only getting 120VAC from outlet. Advised customer to seek qualified electrician.
Near Pittsford, NY 14534
James
Job Details: 11/14/2020
REFRIGERATOR AMANA AFI2539ERW01 Q1 n. Q2 n. Q3 n. Unit not dispensing ice correctly and gasket torn. Replaced gasket and cleared ice stuck in ice bin and tested. Unit functions properly.
Near Rochester, NY 14611
Evan
Job Details: 11/14/2020
RANGE WHIRLPOOL WFG320M0BB2 Customer stated that bulb had broken off inside socket. Removed bulb housing and tested socket. Customer will need to install new bulb socket is functioning as it should. Unit tested good
Near Rochester, NY 14604
Evan
Job Details: 11/14/2020
DISHWASHER GE GDF510PSJSS Dropping off part to customer
Near Webster, NY 14580
Evan
Job Details: 11/14/2020
RANGE WHIRLPOOL WFG374LVB3 Customer stated that unit is failing to light oven but is smelling gas. Discovered issue is with spark module. Spark module is trying to light burners on stove not bake electrode. Module is failing to send spark to electrode. Module will need to be replaced. Customer will contact office if they would like to proceed. Part is listed below WPW10331686 (spark module)
Near Irondequoit, NY 14617
Evan
Job Details: 11/14/2020
DISHWASHER JENN AIR JDB9000CWP3 Customer stating that upper rack is falling. Discovered that adjuster tab on left side adjuster has broken causing issue. Replaced adjuster. Tested rack. Unit tested good ; used 1 WPW10546503 (ADJUSTER) from stock
Near Rochester, NY 14624
Tanner
Job Details: 11/14/2020
DISHWASHER KITCHENAID KDFE104HWH0 Q1 no q2 no q3 noReplaced upper and lower spray arm. Tested unit and unit tested good.
Near Penfield, NY 14526
Tanner
Job Details: 11/14/2020
DISHWASHER KITCHENAID KDFE104DSS3 Q1 no q2 no q3 noComplaint of no drain and noisey drain. Filled unit and ran drain. Drain buzzes but does not drain. Sump and line are clear of debris. Needs new drain pump. Replaced drain pump and unit tested good. Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
Near Pittsford, NY 14534
James
Job Details: 11/14/2020
OVEN KITCHENAID KOSE500EWH00 Replaced control panel and tested. Unit functions properly
Near Pittsford, NY 14534
James
Job Details: 11/14/2020
REFRIGERATOR MAYTAG MFI2570FEW01 Replaced door gasket on rh side and adjusted fill time on icemaker for ice clogging ice chute. Customer is to monitor.
Near Pittsford, NY 14534
James
Job Details: 11/14/2020
MICROWAVE KITCHENAID KOMS155MSS0 Unit not showing numbers on display. Found ribbon cable giving poor connection to display board. Display has been discontinued
Near Rochester, NY 14617
Evan
Job Details: 11/14/2020
WASHER WHIRLPOOL LSR8233EQ1 Customer stated that unit would not agitate or spin. Discovered that dog agits and motor coupler were both worn causing issue. Replaced both parts. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 285753A COUPLING and 1 80040 DOG 4PK
Near Pittsford, NY 14534
Tanner
Job Details: 11/14/2020
DISHWASHER WHIRLPOOL DU1100XTPB0 Q1 no q2 no q3 noComplaint of no drain. Pressed cancel drain button and unit drained without issue. Disassemble sump and sump was clear. Inspected wash motor impeller and chopper blade and found no issues. Advised customer to use machine like normal. A drain pump can fail intermittent as the circuitry starts to breakdown. Heat from excess use during wash cycle will burn pump out temporarily and subsequent cancel/drain cycles work since pump is cool. If issue persists return with drain pump WP661658Verbal signature acknowledged.
Near Rochester, NY 14612
David
Job Details: 11/14/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced led light that was not working. Light tested ok; used 1 W11205083 (Mod) from stock
Near Brockport, NY 14420
David
Job Details: 11/14/2020
REFRIGERATOR MAYTAG MSS25N4MKZ "Replaced drier due to no charge. Unit developed a full frost pattern afterwards but the evaporator fan is stalling. Ordering fan ; ordrng 1 wpw2315539 (Evaporator fan), used 1 Wpw10143759 (Drier) from stock"
Near Rochester, NY 14612
David
Job Details: 11/14/2020
OVEN KITCHENAID n/a "Unit has not heated since customer did a selfClean on it. Blower is loud. The service pointer related to this issue recommends replacing the oven TCO for each oven and the blower. This unit is installed in a corner and requires two technicians to service. Quoted for the blower and TCO. Customer is going to think about the repair and will let us know ; rqstng P&A on 1 WPW10176670 (Blower) and 2 WP9759242s, states that autho needed"
Near Irondequoit, NY 14617
Tanner
Job Details: 11/14/2020
DRYER WHIRLPOOL WED8620HC1 "Q1 no q2 no q3 noOriginal model and serial provided was for washing machine. The unit with smashed UI is the dryer. Corrected work order and ordered correct console. (W11314469). Note stacked unit. Part unavailable. ATEC will reach customer when part is received. Current part is functioning.; ordrng 1 W11314469 (UI), states that autho needed"
Near North Chili, NY 14514
Tanner
Job Details: 11/14/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Q1 no q2 no q3 noComplaint of ice falling out of dispenser. Inspected dispenser and ice door is not sealing completely. Ice melts and slips through. Ordering dispenser as an assembly.; ordrng 1 W11423782 (Separater) and 1 W11397167 (Retainer)
Near Rochester, NY 14610
James
Job Details: 11/14/2020
REFRIGERATOR KITCHENAID KUIC15PHZS0 Q1 n. Q2 n. Q3 n. Unit throwing thermistor error. Tested thermistor and it's out of tolerance. Need thermistor. Paid in full ; ordrng 1 WPW10511923 (thermistor)
Near Rochester, NY 14625
James
Job Details: 11/14/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 Q1 n. Q2 n. Q3 n. Unit not cooling compressor short cycles. Need compressor. Parts and labor covered under warranty through manufacturer. Shelf broken. Need shelf ; ordrng 1 W10889474 (shelf-glas) and 1 WPW10507886 (compressor)
Near Penfield, NY 14526
James
Job Details: 11/14/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Q1 n. Q2 n. Q3 n. Unit not cooling. Ff at 50. Freezer at 25. Compressor and fans running. Sealed system leak. Need ff evap. Parts covered by manufacturer. ; ordrng 2 W11109499 (drier-tube)s and 1 W11291123 (evaporator)
Near Pittsford, NY 14534
James
Job Details: 11/14/2020
REFRIGERATOR JENN AIR JSC24C8EAM00 Unit not cool. Called tech line SR 7729280204 they said to check pressures with gauges. Sealed system leak. Fresh food evap not cold freezer at 50 degrees. Need evap. ; ordrng 1 WPW10143759 (dryer) and 1 WPW10643261 (evaporator)
Near Webster, NY 14580
Evan
Job Details: 11/14/2020
WASHER WHIRLPOOL MVW7230HW0 Customer stated that unit would not stop running drain pump. Discovered f9e1 code stored for long drain. Called techline about issue. SR: 7729279529 techline stated that is drain pump is clear and pressure hose is not clogged with debris then acu will need to be replaced. Ordering ACU ; ordrng 1 W11419171 (CONTROL )
Near Rochester, NY 14617
Evan
Job Details: 11/14/2020
DRYER KENMORE 11087582110 Customer stated that dryer will continue to run while door is open. Discovered that switch is failing. Ordering switch ; ordrng 1 W10820036 (DRYER SWITCH )
Near Spencerport, NY 14559
David
Job Details: 11/14/2020
RANGE WHIRLPOOL WFE550S0HZ1 Front left dual burner was only energizing the outer element when the customer was using it. This is not a normal option. Burner was operating properly at time of service. Suspecting an intermittent failure of the infinite switch. Ordering switch. Element to be replaced at the same time. ; ordrng 1 WPW10434452 (Switch)
Near Rochester, NY 14625
James
Job Details: 11/14/2020
OVEN KITCHENAID KSEG700ESS2 Complaint of oven stopping heating during bake cycle until cycle is restarted. Tested bake element in diagnostics and UI went blank and start button not functioning. Reset breaker and unit began functioning after. Need control. Warranty on part. ; ordrng 1 W11082269 (cntrl-elec)
Near Rochester, NY 14612
David
Job Details: 11/10/2020
WASHER MAYTAG MVW7230HW0 Replaced missing spanner nut. Ran spin cycle to verify. Unit tested good Verbal signature
Near Rochester, NY 14626
David
Job Details: 11/10/2020
REFRIGERATOR MAYTAG MFI2665XEM7 Replaced ice-maker due to no ice. Unit cycled and filled after installation. Customer to monitor Verbal signature
Near Rochester, NY 14622
David
Job Details: 11/10/2020
RANGE KITCHENAID KODE500ESS02 Added payment
Near North Chili, NY 14514
Evan
Job Details: 11/10/2020
DISHWASHER MAYTAG MDB4949SDH0 Customer stated that time was changing in display and was not the same as before when selecting cycle. Discovered that customer was not selecting Heated dry as they were before this was causing time to change in display. Ran diagnostic cycle to confirm function. Unit is functioning as it should. Spoke with customer about cycle selection. Unit tested good otherwise ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
Near Penfield, NY 14526
James
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Replaced UI and tested. Door ajar led working properly customer is to monitor
Near Irondequoit, NY 14617
James
Job Details: 11/10/2020
MICROWAVE GE JVM1533BD002 Q1 n. Q2 n. Q3 n. Unit not heating or rotating turntable. Found secondary interlock not opening. Replaced switch and tested. Unit still not rotating turntable. 0v to turntable motor. Need control. Part nla. ; used 1 W10915404 (SWITCH - 3/16") from stock
Near Rochester, NY 14606
James
Job Details: 11/10/2020
RANGE WHIRLPOOL WFG510S0AS1 Q1 n. Q2 n. Q3 n. Flame low on front left burner. Adjusted burner and tested. Unit functions properly.
Near Rochester, NY 14606
James
Job Details: 11/10/2020
REFRIGERATOR FRIGIDAIRE FFHT1831QE5 Unit 506. Door not closing due to bent hinge. Door is causing frost buildup in evap fan. Adjusted hinge and removed frost. Unit functions properly.
Near Pittsford, NY 14534
Steve
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Tested refrigerator in test 5 (compressor test). Found compressor is causing the noise. The noise is normal operation.
Near Rochester, NY 14616
David
Job Details: 11/10/2020
DISHWASHER GE GSD500X-73WB This unit was already serviced earlier in the day. Was informed of this by the customer when I arrived ; saved tckt
Near Rochester, NY 14618
Steve
Job Details: 11/10/2020
DISPOSER KITCHENAID NA123 Turned disposal on and it sounded normal and the water did not back up in the disposal. The unit is working as expected.
Near Rochester, NY 14618
Steve
Job Details: 11/10/2020
DOWNDRAFT VENT KITCHENAID KIRD861VSS1 Found the start switch is the motor control and unresponsive. The part is unavailable.
Near Ontario, NY 14519
James
Job Details: 11/10/2020
REFRIGERATOR JENN AIR JFI2089AEP12 Q1 n. Q2 n. Q3 n. Unit not cooling. UI dead. Lights on. 120v to main control. Need control board. ; rqstng P&A on 1 WPW10312695 (electronic control)
Near Rochester, NY 14618
Steve
Job Details: 11/10/2020
RANGE KITCHENAID KODE500ESS02 Replaced both main controls and user interface for erratic operation main co tool fault. The oven tests good.
Near Rochester, NY 14624
David
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRF560SEHW00 Replaced shelf rails that would not hold crispers in place. Drawers work as expected
Near Webster, NY 14580
Evan
Job Details: 11/10/2020
RANGE AMANA AGR6603SFS2 Customer stated that door would not shut properly. Upon inspection discovered that hinge has split causing issue. Replaced hinge and tested door. Unit tested good; dspstn on spec-tagged invntry: 1 WPW10299224 HINGE-ACTIVE
Near Penfield, NY 14526
Steve
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced drip pan that was bowed and fastened the back cover properly. The evaporator was not frosted on arrival. ; dspstn on spec-tagged invntry: 1 W10695459 MODULE
Near Rochester, NY 14620
Evan
Job Details: 11/10/2020
RANGE GE JGB281SER3SS Customer stated that units right front has valve burner is stuck on. Discovered valve has seized and also burner tubes for front burners are broken. Tubes valve and knob will need to be replaced. This is a rental property. The landlord has not responded yet. This is the quote for repair...Service call fee : $93.50WB03K10216 (knob) $6.00 WB21K10117 (Right Front Valve) $ 29.00WB28K10680(Right front burner tube) $16.99WB28K10683 (left front burner tube) $16.99S&H $15.00 Labor: $ 76.40Tax: $20.31Total : $ 274.19Still waiting to customer to respond to technician please do not order parts unit service call fee and part cost has been collected. ; ordrng 1 WB03K10216 (DO NOT ORDER ) and 1 WB21K10117 (DO NOT ORDER ) and 1 WB28K10680 (DO NOT ORDER ) and 1 WB28K10683 (DO NOT ORDER )
Near Webster, NY 14580
Evan
Job Details: 11/10/2020
RANGE AMANA AGR5725RDQ Customer stated unit was failing to run bake cycle. Upon inspection discovered that ignitor was failing to glow. Confirmed 120v at ignitor. Replaced ignitor. Tested unit. Unit tested good ; used 1 12400035 (IGNITOR) from stock
Near Victor, NY 14564
Steve
Job Details: 11/10/2020
WASHER WHIRLPOOL WFW6620HC0 Found the user interface was on no spin option causing wet clothes at the end of tit he cycle. Tested in diagnostics and the washer tested good. Changed ui setting to warm water and spin on. The washer tests good.