Service History 178 - Appliance Tec

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS2

Near Rochester, NY 14607

Evan

Job Details: 07/06/2021

Customer stated that units door glass had broken. Called to document issue with safety team. Issue looks to be isolated to just door issue. If door is replaced unit will be functional. Replaced door. Tested unit. Unit tested good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Rochester, NY 14616

James

Job Details: 07/06/2021

Unit not cooling. Compressor short cycling and overheating. Found defrost tray cracked and leaking into start device. ; ordrng 1 W11370574 (Compressor) and 1 W11262991 (Tray) and 1 Wpw10143759 (Drier) and 1 W10896678 (Lokring) and 1 W10896690 (Lokring) and 1 W10896689 (Lokring)

We serviced a

MAYTAG WASHER

Model MVWB855DC4

Near Rochester, NY 14625

Tanner

Job Details: 07/06/2021

Q1 no Q2 no Q3 noComplaint of broken lid. Lid broken in left hand corner at hinge.Replaced lid. Tested via autodiagnostic and unit tested good.

We serviced a

MAYTAG DISHWASHER

Model MDB8979SFZ2

Near Rochester, NY 14609

Tanner

Job Details: 07/06/2021

"Q1 no Q2 no Q3 noComplaint of upper racks failing. Upper racks fell apart causing damage to adjusters. No stored errors. Diagnostic complete without issue. Adjuster no longer clip in. Labor and rack rails covered under S22916. Adjusters covered under 10 year parts warranty in entitlements. Replaced rails. Testing good. Return visit scheduled for adjuster. ; ordrng 1 WPW10740408 (Left adjuster) and 1 WPW10740410 (Right adjuster), dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Rochester, NY 14609

Tanner

Job Details: 07/06/2021

"Q1 no Q2 no Q3 noComplaint of noise during spin. Lack of drain. Following stored errors:F7E1 basket speed fault.None of the rear panela are fastenes. Rear panel is malformed and rusted. All screws including screws holding drain pump to tub are missing. Drain pump duct tape to drain line and leaking. Belt does squeal in spin. Customer states no one else has worked on machine. Machine would not be left in this condition by ATEC. Ordering new drain pump, fasteners, drain hose, proper hose clamp, belt, rear panel. ; ordrng 1 W11239857 (Belt) and 1 W10876600 (Drain pump) and 1 W11244231 (Drain hose outter) and 1 W11035296 (Drain hose internal) and 1 WP356138 (Hose clamp outter) and 1 WP285655 (Hose clamp inner drain to pump) and 3 WPW10004910 (Fasteners- drain pump)s and 1 W10612644 (Panel rear) and 12 WP9740848 (Fasteners-panel)s"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW0

Near Irondequoit, NY 14609

Tanner

Job Details: 07/06/2021

Need more info; schdld next appmnt for 7/6 TUE PM

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Rochester, NY 14613

Tanner

Job Details: 06/30/2021

Complaint of no drain. Following stored errors:F8E1 long fillRan auto diagnostic and completed without issue. Confirmed hot and cold valves work. Long fill error can occur if customer water pressure is low or customer does not have hot/cold water. Overloading can also cause long fill error. When the machine detects a long fill time it cancels the wash cycle and drains out without spin. Customer complaimt of no drain when it was a no wash due to water hazard. When this complaint is received it should be verified that customer has both hot and cold water supply and no overloading occurs. No repairs needed.

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FS01

Near Newark, NY 14513

Steve

Job Details: 06/30/2021

Replaced right front infinite switch and harness for burned connection. The burner is working as expected.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC2

Near Newark, NY 14513

Steve

Job Details: 06/30/2021

Found the user interface is acting erratic during wash and sometimes just shuts down and all lights blinking on UI . Ordering UI and control; rqstng P&A on 1 W10838672 (User interface) and 1 W10812418 (Control)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Rochester, NY 14624

Evan

Job Details: 06/30/2021

Replaced all parts listed due to unit failing to run. Unit would run briefly and then shut off. Reinstalled unit and ran diagnostic cycle. Unit completed cycle as it should. Tested unit outside of test mode to confirm function. Unit tested good. ; dspstn on spec-tagged invntry: 1 W11410066 CONTROL

We serviced a

WHIRLPOOL WASHER

Model WET4027HW0

Near Churchville, NY 14428

Evan

Job Details: 06/30/2021

Replacing capacitor due to capacitor holder cracking causing capacitor to hang underneath unit

We serviced a

MAYTAG DRYER

Model MGD6230RHW0

Near Rochester, NY 14606

Evan

Job Details: 06/30/2021

Customer stated that unit would no longer chime when powering up or powering down. Discovered that speaker on UI has blown causing issue. Ordering console ; ordrng 1 W11413566 (Console)

We serviced a

WHIRLPOOL DRYER

Model LGQ9030PQ0

Near Rochester, NY 14612

Tanner

Job Details: 06/30/2021

"Q1 no Q2 no Q3 noComplaint of no heat and timer gets just before off position but never turns off.Tested timer contacts and in the cool down position contacts are open at WB and OR when they should be closed. Needs new timer. Found no voltage going to igniter. Thermal fuse open. Trimmed venting. Ordering timer and thermal fuse.; ordrng 1 WP3976575 (Timer) and 1 WP3390719 (Thermal fuse), used 1 SH15 (STANDARD S/H) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Webster, NY 14580

Tanner

Job Details: 06/30/2021

Q1 no Q2 no Q3 noComplaint of PF error. Unit will not complete cycles. F5E2 stored. Tested power and outlet receives 120 VAC and is properly polarized. Ran autodiagnostic cycle and completed without issue. Customer states PF error occurs before rinse cycle. Power is good. ACU failing to read proper power. Ordering ACU; rqstng P&A on 1 W11322905 (ACU)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Webster, NY 14580

Tanner

Job Details: 06/30/2021

"Q1 no Q2 no Q3 noReplaced shift actuator, ACU, Harness. Calinrated unit. Tested via auto diagnostic and unit tested good.; dspstn on spec-tagged invntry: 1 W11545744 HARNS-WIRE and 1 WPW10006355 ACTUATOR"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Webster, NY 14580

Tanner

Job Details: 06/30/2021

Q1 no Q2 no Q3 noComplaint of no agitation. Following stored errors:F0E4 hot water during rinseF7E6 motor fault.Confirmed hot and cold water supply is properly hooked up. Ran autodiagnostic and basket spins during agitation. Unit not shifting properly. Replaced shift actuator. Tested unit and unit tested good.; used 1 WPW10006355 (ACTUATOR) from stock

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Rochester, NY 14606

Tanner

Job Details: 06/30/2021

Q1 no Q2 no Q3 noComplaint of unit walking. No stored errors. Ran autodiagnostic and completed without issue. Reviewed use and care of unit.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Rochester, NY 14619

Tanner

Job Details: 06/30/2021

"Q1 no Q2 no Q3 noReplaced ACU, lid lock, latch. Waited 3 minutes for system identity to populate in new ACU. Calibrated unit. Tested via autodiagnostic and unit tested good."

We serviced a

AMANA WASHER

Model NFW5800HW0

Near Lyons, NY 14489

Steve

Job Details: 06/30/2021

Found a hole in the bellow causing leaking. Ordering bellow; ordrng 1 W11314648 (Bellow)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Lyons, NY 14489

Steve

Job Details: 06/30/2021

Tested washer in diagnostics for abnormal noises. No error codes. Tested all functions and the washer worked as expected.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Marion, NY 14505

Steve

Job Details: 06/30/2021

Found user interface unresponsive on arrival. Put it into diagnostics and canceled. The power came back. Replaced main control for no response on user interface after power outage. The washer tested good

We serviced a

AMANA DRYER

Model NED4655EW1

Near Shortsville, NY 14548

Steve

Job Details: 06/30/2021

Found the outlet box and cord connection was loose causing no power. Showed customer and recommended to have it replaced.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Victor, NY 14564

Steve

Job Details: 06/30/2021

Replace user interface for erratic behavior. The washer tests good. ; dspstn on spec-tagged invntry: 1 W11478525 CONSOLE

We serviced a

WHIRLPOOL DRYER

Model WED8620HW0

Near Victor, NY 14564

Steve

Job Details: 06/30/2021

Replaced seal that had come off and reversed door for customers ease of access.

We serviced a

WHIRLPOOL WASHER

Model MHW5500FW1

Near Irondequoit, NY 14617

Evan

Job Details: 06/30/2021

Unit displaying f9e1 error code for long drain. Removed drain pump filter and discovered filter was full of stuffing from pillow customer stated they had washed previously. Removed stuffing from filter. Tested unit. Unit now draining as it should.

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IXWH9

Near Rochester, NY 14617

Evan

Job Details: 06/30/2021

Cusomter states that unit is still leaking after replacement of control. Ran exact cycle that customer had run when unit leaked previous 2 times. Removed door panel to monitor front edge of tub. Unit did not leak throughout cycle while tech was observing unit with panel removed. Tech did see some slight oversudsing during first 2 initial wash and drain cycles. Cannot replicate leak at this time.

We serviced a

MAYTAG WASHER

Model MVWC415EW1

Near Canandaigua, NY 14424

Dave F

Job Details: 06/30/2021

Replaced drain pump for unit not draining. Calibrated unit. Ran unit diagnostics. Unit tested good.

We serviced a

KITCHENAID 50#IM 15' FS

Model KUIS18PNXB3

Near Victor, NY 14564

Dave F

Job Details: 06/30/2021

Ice machine slow projection of ice . Went into diagnostics thermistors and pumps all working . Compressor turns on and is cooling plate . Ohm out bin thermistor was 18.8 k ohms thats 5 to 10 degrees. Unit was not showing any signs of things being broken. Customer will monitor.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20EVBL8

Near Fairport, NY 14450

Dave F

Job Details: 06/30/2021

Drain tube Was plugged replaced drain tube followed service pointer W10632338E. Drain tube is covered . Unit tested good . ; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDT01

Near Williamson, NY 14589

Dave L

Job Details: 06/30/2021

"Unit was not cooling properly on arrival. Found low side running in a vacuum. Pressurize system with 140 pounds of nitrogen. Found small leak under the shrink wrap on the evaporator. Replaced the evaporator and compressor. New compressor would not start after installation reinstalled old compressor. The filter dryer I installed was defective from the factory and had a hole punched in the side. Replaced filter dryer again. Unit still failed to hold pressure. Re-pressurized with nitrogen. Was unable to locate leak and exposed tubing in the machine compartment or the evaporator. Call Tech Line to get SR number to relay to third-party billing. Third-party billing will contact customer with resolution; dspstn on spec-tagged invntry: 1 W10896709 COUPLER 1 W10896710 COUPLER BR 10.5X8 , 1 W11504430 COUPLER BR 7X6 , 1 W10896689 COUPLER BR 5X4 , 1 W10896690 COUPLER BR 8 , 1 W11504415 COUPLER BR 8.5X8 , and 1 W10895757 COUPLER"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Pittsford, NY 14534

Dave F

Job Details: 06/30/2021

"Dishwasher not draining. Error code F9 E1. Took unit out from under counter. Removed pump, dislodged a piece of the chopper blade blocking pump. Removed piece, customer does not want chopper black replaced. Reinstalled pump. Unit tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW05

Near Rochester, NY 14610

Dave F

Job Details: 06/30/2021

Freezer door gasket not sealing. Adjusted freezer door hinge. Adjusted leveling of unit. Heated up door gasket to have it properly seal. AppliedVaseline to outer edge of door gaskets. Unit tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Rochester, NY 14609

Dave F

Job Details: 06/30/2021

Replaced defrost thermistor unit does not need control . . Unit is full of cockroaches in the back . Unit tested good .

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Rochester, NY 14621

Dave L

Job Details: 06/30/2021

Unit will not completeCycled due to the cold water not being connected. Unit attempts to fill and throws a long fill error. The customer must complete the installation of the water supply in order for this unit to operate properly.

We serviced a

WHIRLPOOL WASHER

Model WED7600XW0

Near Irondequoit, NY 14622

Dave L

Job Details: 06/30/2021

Found unit running loud due to a worn belt idler quoted for idler. The customer was not interested in repairing. ; dspstn on spec-tagged invntry: 1 279640 PULLEY-IDLER

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Rochester, NY 14626

Dave L

Job Details: 06/30/2021

Door glass is broken and knobs are missing ordering both ; rqstng P&A on 1 W11176456 (Glass) and 4 WPW10339442 (Knob)s

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Rochester, NY 14626

Dave L

Job Details: 06/30/2021

Replaced suspension due to excess basket movement in spin cycle. Tested & calibrated. Unit tested ok

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBBL00

Near Brockport, NY 14420

Dave L

Job Details: 06/30/2021

Unit is averaging 0-10 degrees in the freezer. Removed complete charge and pulled into a deep vacuum. Vacuum held at 240microns. Recharged. Customer to monitor.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW2

Near Sodus, NY 14551

James

Job Details: 06/30/2021

Replaced bake element and tested. Unit functions properly.

We serviced a

MAYTAG DRYER

Model MED5500FC0

Near Williamson, NY 14589

James

Job Details: 06/30/2021

Unit screeching during cycle. Found rollers and idler seized. Replaced dryer repair kit and tested. ; used 1 4392067 (Dryer repair kit.) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS2

Near Webster, NY 14580

James

Job Details: 06/30/2021

Unit not washing. Relay clicking on control. Tested motor from control and unit began functioning. Customer is to monitor if problem persists replace control. ; ordrng 1 W10854215 (Control quoted) and 1 Sh15

We serviced a

WHIRLPOOL WASHER

Model WFW7540FW0

Near Webster, NY 14580

James

Job Details: 06/30/2021

Unit gives f3 error. Found drain pump clogged. Cleaned drain pump and pressure hose and ran diagnostics cycle.

We serviced a

MAYTAG REFRIGERATOR

Model MFT2976AEW00

Near Webster, NY 14580

James

Job Details: 06/30/2021

Replaced water reservoir and tested found no leaks.

We serviced a

KITCHENAID REFRIGERATOR

Model KRBX109EWH00

Near Irondequoit, NY 14617

James

Job Details: 06/30/2021

Unit getting warm in ff section. Found damper makes grinding noise and is sticking. Parts authorization kxhuixhap1 ; ordrng 1 WPW10594330 (Damper) and 1 Sh15

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW06

Near Rochester, NY 14617

James

Job Details: 06/30/2021

Concerns of temperature too warm. Gasket not sealing on ff door. Unit sounds like water is leaking in the back. Adjusted gasket and molded with heat gun. Door is sealing properly. Found process tube contacting rear panel causing refrigerant noise. Adjusted tubing and leveled feet.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV00

Near Rochester, NY 14616

James

Job Details: 06/30/2021

Fridge not cooling. Found fan not running in freezer. 40v to freezer fan. Ordering fan harness. ; ordrng 1 W11224591 (Fan) and 1 Sh15 and 1 W11224256 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW8500DW4

Near Rochester, NY 14626

James

Job Details: 06/30/2021

Unit not locking and panel not responding. Disconnected ui and replaced lid lock. Ran calibration and ui test. Unit functions properly. ; used 1 W10810403 (Latch) from stock

We serviced a

WHIRLPOOL FREEZER

Model EV188NYWS02

Near Honeoye Falls, NY 14472

Steve

Job Details: 06/30/2021

Found compressor trying to start but can not start. The freezer needs a compressor. Quoted customer for repair. The customer is going to decide and call to let us know.; rqstng P&A on 1 W10309994 (Compressor) and 1 Sh15 (Shipping) and 1 WPW10143759 (Dye drier)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHZ00

Near Rochester, NY 14619

Dave F

Job Details: 06/30/2021

"Upon arrival freshfood portion of unit not cooling. Looking in freezer and noticed ice build up around fan. Tested heater in diagnostics, tested good. Tested damper. Tested evap fan. All working. Defrosted freezer made sure gaskets were sealing and humidity control was on. Unit tested good. Customer will monitor."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS02

Near Rochester, NY 14620

Dave F

Job Details: 06/30/2021

"Upon arrival ice making in freezer not working. Stadium lighting on right half of refrigerator not working and in freezer. Checked light in the freezer and found it not working. Replaced freezer light, all lights now working. Ran diagnostic on ice maker. Found motor for ice maker not working. Ordering ice maker .; dspstn on spec-tagged invntry: 1 W11130208 MODULE-LED and 1 WPW10764668 ICEMAKER"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Rochester, NY 14606

Tanner

Job Details: 06/30/2021

Q1 no Q2 no Q3 noComplaint of noise during agitation. Following stored errors:F0E9F0E5Ran autodiagnostic and grinding noise is immediate and constant during agitation. Inspected under unit and lower guard is covered in oil. Ordering new gearcase and lower drive parts that have been coated in oil. ; ordrng 1 W11423758 (Gearcase) and 1 W10721967 (Cam) and 1 W10913953 (Shift actuator) and 1 W11239857 (Belt)

We serviced a

Kenmore Dryer

Model n/a

Near West Henrietta, NY 14586

Tanner

Job Details: 06/28/2021

"Service fee covered under 102282.Complaint of whistling noise. Inspected unit and noise present when unit actively burning. Gas valve may not be opening properly causing gas to whistle as it moves through burner. Replaced coils. Tested and noise subsided. Unit testing good.; used 1 279834 (COIL KIT), 1 SH15 (STANDARD S/H), and 1 341241 (BELT) from stock"

We serviced a

JENN AIR REFRIGERATOR

Model JCB2388GRW

Near Webster, NY 14580

James

Job Details: 06/28/2021

Quoted customer. He said he will reach out for further service; ordrng 1 W10309995 (Compressor do not order)

We serviced a

WHIRLPOOL DRYER

Model MED7230HC0

Near Honeoye Falls, NY 14472

Dave F

Job Details: 06/28/2021

Installed new control and UI . Tested unit . Tested good .

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW1

Near Rush, NY 14543

Dave F

Job Details: 06/28/2021

No error codes on unit . . Unit making grinding noise . Found the cam was wearing . Replaced cam and calibrated unit . Ran auto diagnostics unit tested good.; used 1 W10721967 (CAM) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Rochester, NY 14618

Dave F

Job Details: 06/28/2021

Replaced control and tested unit in diagnostics. Unit tested good .

We serviced a

KITCHENAID DISHWASHER

Model KDTE304DPA0

Near Rochester, NY 14618

Dave F

Job Details: 06/28/2021

Found glass stuck in drain pump . Removed glass and tested unit .clean spray arms . Unit test good

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Rochester, NY 14618

James

Job Details: 06/28/2021

Defrosted both evaporators. Replaced ff harness and drain pan. Installed extra cover screws. Customer is to monitor if problem persists pre order user interface. ; dspstn on spec-tagged invntry: 1 W11033168 HARNESS and 1 W11457241 PAN-DRIP

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDBM00

Near Ontario, NY 14519

James

Job Details: 06/28/2021

Unit leaking due to clogged defrost drain. Replaced drain tube and removed frost. One year warranty on repair. ; used 1 W10619951 (Drain) from stock

We serviced a

WHIRLPOOL OVEN

Model WFG515S0JS1

Near Ontario, NY 14519

James

Job Details: 06/28/2021

Replaced parts and tested. Adjusted broiler and retested several times. Unit functions properly.

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW0

Near Ontario, NY 14519

James

Job Details: 06/28/2021

Complaint ofen lid not locking properly and grinding noise during cycle. Found lid broken near left hinge causing striker not to line up. Unit wobbles in spin cycle. ; ordrng 1 W11130236 (Lid) and 1 W11130359 (Damper)

We serviced a

CROSLEY WASHER

Model CAW38125HW1

Near West Henrietta, NY 14586

Tanner

Job Details: 06/28/2021

Q1 no Q2 no Q3 noComplaint of knob being in different position at end of cycle. ShakingNo stored errors. Autodiagnostic unit tested good. Knob is function properly. Reviewed use and care for unit to avoid excess shaking which may have moved needle.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB5

Near Rochester, NY 14608

Evan

Job Details: 06/28/2021

did not have intended part for today?s visit Ordering correct part rescheduling for 6/29; ordrng 1 W11131339 (harns-wire)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM00

Near Henrietta, NY 14467

Tanner

Job Details: 06/28/2021

Q1 no Q2 no Q3 noComplaint of frost in freezer section. Found small gap in top right of door and cabinet. Removed ice build up on door. Treated gasket with heat. Still slightly off alignment. Inspected in cabinet and found package of sausage between bottom bins and rear of cabinet. Caused doors not to close evenly and build up ice. Removed item. Door now shutting properly.

We serviced a

MAYTAG DRYER

Model MGDB766FW0

Near Ontario, NY 14519

James

Job Details: 06/28/2021

Replaced blower and cleaned vent. Tested unit and it functions properly. Customer is to monitor.

We serviced a

KENMORE WASHER

Model 11026912691

Near Rochester, NY 14609

Evan

Job Details: 06/28/2021

Customer stated that unit would not spin water out. Tech tested unit is spin and could hear motor spinning but never engaging. Removed case. Checked motor coupler. Motor coupler tested good. Discovered that brake tube and clutch are failing. Pads on both are extremely worn. Tech is able to engage unit into spin and stop basket by hand. Quoted customer for repair..285785 (Clutch) $50.00W10820043 (Brake & Drive Tube) $140.00S&H $15.00Labor $134.95 Service call fee $93.50 Tax $34.68Customer doesn?t not want to proceed at this time due to age of machine. Collecting service call fee

We serviced a

KITCHENAID DISHWASHER

Model KDTE304DPA0

Near Rochester, NY 14618

Dave F

Job Details: 06/28/2021

Drain pump fins were broken . Also the drain tube was clogged with glass and debris . Cleared clog and tested unit . Unit tested good .; used 1 WPW10531320 (Drain pump) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Rochester, NY 14608

Dave F

Job Details: 06/28/2021

Evap fan in freezer not running found ice built up around fan not allowing to spin.unit is defrosting tested heater In diagnostics. Defrosted evap fan is running . Humidity control was not on moisture could have found its way into the freezer from mullion. Turned humidity control on and checked door gaskets . All gaskets are sealing . Unit tested good .

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305EBS00

Near Webster, NY 14580

James

Job Details: 06/28/2021

Replaced door closers and tested. Doors did not make creaking noise when being used.

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Pittsford, NY 14534

Tanner

Job Details: 06/28/2021

Q1 no Q2 no Q3 noComplaint of unit locking in middle of cycle. Has to power cycle unit to unlock. Following stored error:NoneUnit completes autodiagnostic without issue. Observed excess suds during diagnostic cycle even thougg no detergent was added. Customer using SA8 natural detergent and supplied scooper with product. Packaging indicates ultra concentration.Ran heavy duty wash with sheets. When starting a wash the delay cyclr always defaults to 1 hour and moves back after setting to zero. Even with delay wash at 1 hour load still starts right away and the display continues to print 1H even after the cycle has advanced. This delay counting down could be causing a constraint on the board as its counting a delay while in the midst of a cycle. Customer states problem mainly happens on bulky loads that would take in exess of an hour. Ordering new ACU and UI.; rqstng P&A on 1 W11201274 (ACU) and 1 W10911021 (W10911021)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS0

Near Churchville, NY 14428

Dave F

Job Details: 06/28/2021

5 degrees in freezer. 56 in fresh food . Evaporator fan is not running . Verf has 14vdc . Ordering fan W11098695; schdld next appmnt for 7/1 THU !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Rochester, NY 14621

Evan

Job Details: 06/28/2021

Customer stated unit was leaking water from ice maker and unit would not produce ice. Discovered that ice maker was constantly calling for water causing unit to overfill and then freeze inside ice box. Removed ice build up. Installed new ice maker. Cycled power on refrigerator. Tested ice maker and filled unit. Unit tested good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB

Near Webster, NY 14580

James

Job Details: 06/28/2021

"Installed new door and inspected. New door has scuff marks and paint is uneven. Order door and name plate. Left old doors for customer to dispose. ; ordrng 1 LW10599399 (Door) and 1 W11178521 (Nameplate), dspstn on spec-tagged invntry: 1 W11178521 NAMEPLATE"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Webster, NY 14580

James

Job Details: 06/28/2021

Unit making grinding noise due to frozen ff evaporator. Sp s16360 for labor. Thermistor passed. Door gaskets sealing. Replaced fresh food thermistor and defrosted evaporator. Customer is to monitor. If problem persists replace fresh food fan and user interface. ; used 1 W10383615 (Thermistor) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Webster, NY 14580

James

Job Details: 06/28/2021

Replaced ui and tested. Unit functions properly.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKW0

Near Hamlin, NY 14464

Dave L

Job Details: 06/28/2021

Ran unit with door panel off to expose bottom of tub during use. Did not find any water leaking into the pan. Ran unit with one finish pod to check for suds. Significant suds were building In the unit when detergent is added. Recommending that the customer switch brands and monitor for excess suds. Customer is going to run unit several times with no soap to confirm diagnosis. Rescheduled customer for later in then week per request to test diagnosis. ; saved tckt

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Churchville, NY 14428

Dave F

Job Details: 06/28/2021

UI keeps turning on and off . Unit whats 112 volts going to unit . Customer is going to get power. Checked out . In the mean time ordering control and UI .; ordrng 1 W11120155 (control-elect) and 1 W11165145 (console)

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Webster, NY 14580

Tanner

Job Details: 06/28/2021

Q1 no Q2 no Q3 noComplaint of long wash times/ poor wash. No stored errors.Ran autodiagnostic and completed without issue. Reviewed use and care. Reccomend customer do the following to enhance wash- deep water fill- power wash in place of normal- hottest water the garment allows- adjust soil level down to shorten agitation time.

We serviced a

MAYTAG DISHWASHER

Model MDB7959SHZ1

Near Webster, NY 14580

Tanner

Job Details: 06/28/2021

Q1 no Q2 no Q3 noComplaint of not enough water. Following stored errors:F7E1 heater errorF6E1 water valve electrical problemF5E1 door latch openRan auto diagnostic and unit does not fill all the way. Removed front panel. Confirmed voltage to fill solenoid. Solenoid draws 2.5 Amps. Confirmed customer water supply. Fill valve obstruction or not opening all the way. Replaced valve. Still cannot get motor to run. No continuity through motor circuit. Confirmed 120VAC from ACU to motor circuit. On ACU the recepticle for UI is loose. Ordering wash motor and ACU.; ordrng 1 WPW10591570 (Sump and motor) and 1 W11225084 (ACU)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Webster, NY 14580

Tanner

Job Details: 06/28/2021

Q1 no Q2 no Q3 noComplaint of no wash. Following stored errors:F4E3 motor failureF5E1 lid latch openF7E1 heater errorRan auto diagnostic test and unit fills with water. Motor never pumps. Confirmed continuity through motor and harness with a valid resistance of 8.7 ohms. Confirmed 120 VAC from ACU to motor circuit. Wash motor has failed. Replaced with motor sump assembly. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Rochester, NY 14616

Tanner

Job Details: 06/28/2021

Q1 no Q2 no Q3 noComplaint of unit leaking. Basement is flooded almost 1 inch deep. Washer is on a platform and platform is completely dry. Filled unit. No leaks with unit full. Draimed unit and no leaks from drain pump. Water is pouring in from under the platform not from machine. Advised customer seek plumber.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EBS01

Near Rochester, NY 14610

Evan

Job Details: 06/28/2021

Customer stated that unit was producing noise from back of refrigerator. Discovered that unit was installed into a cabinet space that was very tight. Noise was coming from fan blowing air up back of unit causing warning label on power cord to be flapping. Removed label and noise ceased. Unit tested good

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Hilton, NY 14468

Dave L

Job Details: 06/28/2021

Customer had another company out to look at the unit. They had her defrost the evaporator. Testeddefrost functions. Heater came on in forced defrost. Ordering HV control; ordrng 1 WPW10317076 (Control)

We serviced a

MAYTAG WASHER

Model MVWX655DW

Near Rochester, NY 14626

Dave L

Job Details: 06/28/2021

"Unit would not agitate due to a worn cam. Replaced cam and ran auto test with calibration l. Unit testing ok. ; used 1 W10721967 (Cam), and 1 Sh from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00O

Near Spencerport, NY 14559

Dave L

Job Details: 06/28/2021

Found leak at the isolation valve. Ordering valve ; ordrng 1 W11312191 (Valve)

We serviced a

MAYTAG DISHWASHER

Model MDB7749SBW0

Near Rochester, NY 14606

Dave L

Job Details: 06/28/2021

Dishwasher would not operate due to silver migration on the ribbon cable. Replaced console. Unit tested ok; ordrng 1 Sh (Shipping)

We serviced a

KENMORE DISHWASHER

Model 665

Near Irondequoit, NY 14617

Dave L

Job Details: 06/28/2021

The unit is unable to start a wash cycle due to silver migration On the ribbon cable. Quoted for WPW10243209 console. 389.47 customer will let us know if they want to proceed with the repair ; rqstng P&A on 1 WPW10243209

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM03

Near Rochester, NY 14606

Evan

Job Details: 06/28/2021

Customer is attempting to replace water filter but cannot remove old filter. Discovered that filterhousing was causing issue. Clip on housing will not grab to remove filter. Removed housing to inspect. Discovered that guide clip on housing was not fully seated into place causing issue. Clipped into place and tested multiple times. Filter now removing as it should. Unit tested good

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Rochester, NY 14616

Dave L

Job Details: 06/28/2021

Rotor bolt has sheared off at the spline. Unable to remove with easy out extractor. Quoted for tub assembly . The customer is going to replace.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS22EWWH7

Near Spencerport, NY 14559

Dave L

Job Details: 06/28/2021

Customer is experiencing low water pressure since changing the filter. Ice maker has not worked for a long period of time. Found the ice maker is skipping fill. Recommending that the customer replace the water filter again. Ordering ice maker ; ordrng 1 W10884390 (Ice maker) and 1 Sh (Shipping)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Caledonia, NY 14423

Dave F

Job Details: 06/28/2021

Drain tube was plugged . Took drain tube out and cleared drain . Defrosted freezer evap section due to ice on the drain pan . Tested made sure water was going into drain pan below unit . Unit tested good .

We serviced a

MAYTAG DRYER

Model MED7000XW2

Near Spencerport, NY 14559

Dave L

Job Details: 06/28/2021

"Replaced worn belt idler that was noisy. Unit tested good ; used 1 279640, and 1 Sh (Shipping) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Brockport, NY 14420

Dave L

Job Details: 06/28/2021

Checked unit functions. Unit began cooling when powered up. Fans and dampers operating normally. Customer to monitor

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Rochester, NY 14624

Evan

Job Details: 06/28/2021

Replaced door due to original door being bowed and causing door not to make contact with switch. Replaced door. Exchanged all parts needed over from old door to new. Tested dispensers and UI. Unit tested good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Rochester, NY 14624

Evan

Job Details: 06/28/2021

Customer stating that unit is still not producing ice correctly. Unit was serviced by appliance tec on 6/21 unit did not produce ice after visit until 6/25. From 6/25 to today (6/28) ice bucket is about 1/2 full. Ice maker has already been replaced previously. Called techline to document issue. Checked ice maker for error codes no codes present. Took temp readings inside freezer and also inside ice box with techline agent . Both temps were good. Tested ice maker unit was filling as it should. Ran all tests on techsheet relating to ice maker. Unit passed all tests. Techline agent is suspecting that user interface is failing to communicate with ice maker properly. Ordering UI SR:7731104028; ordrng 1 W11387387 (USER INTERFACE )

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Canandaigua, NY 14424

Steve

Job Details: 06/28/2021

Found the ice maker is rotating but not returning to home position. The water fill works . The harness looks good. Ordering ice maker; ordrng 1 W10873791 (Ice maker)

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Canandaigua, NY 14424

Steve

Job Details: 06/28/2021

Sr# 7731109147 customer states the washer does not spin out all the time. Tested unit in diagnostics and all functions are working as expected. Allied tech line to verify.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Macedon, NY 14502

Steve

Job Details: 06/28/2021

Tested refrigerator and it is working as expected. The refigerator is cooling as expected.

We serviced a

JENN AIR RANGE

Model n/a

Near Fairport, NY 14450

Steve

Job Details: 06/28/2021

The unit is an outdoor grill. No model or serial. The customer wants a regulator. The part number o n regulator has many variations. Called customer and told them that we will not be able to help.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW01

Near Fairport, NY 14450

Steve

Job Details: 06/28/2021

The customer stated the evaporator was fill of frost causing warm temps in freezer. The customer had defrosted. Readjusted thermistor and taped properly for good contact with evaporator.