Service History 167 - Appliance Tec

We serviced a

KITCHENAID COOKTOP

Model KFGU706VSS02

Near Webster, NY 14580

James

Job Details: 07/14/2021

"Unit not lighting consistently center burner not sparking. Hot surface indicator came on randomly cleaned grounding surface on center burner and got it to ignite. Screws are seized inside center burner and need to be cut off. Spark module failed again. Need center burner, screws, spark module and recommend replacing wire harness while unit is apart. ; ordrng 1 WPW10617292 (Holder) and 1 Sh15"

We serviced a

MAYTAG WASHER

Model MVWX655DW

Near Geneva, NY 14456

Steve

Job Details: 07/14/2021

Found the drain line was twisted causing long drain and clothes not spinning out. Untwisted drain and the washer tested good. ; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR

We serviced a

JENN AIR REFRIGERATOR

Model JSD2697KEY

Near Williamson, NY 14589

James

Job Details: 07/14/2021

Icemaker stuck in cycle and not making ice. Replaced icemaker and cycled manually. Atec warranty. ; dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFT2772HEZ02

Near Ontario, NY 14519

James

Job Details: 07/14/2021

Rivet broke off rh track and in came loose. Rack support broke as result. Door not self closing causing condensation. Need freezer shelf parts. Left part with customer. ; ordrng 1 W10625068 (Shelf) and 1 W10852685 (Support) and 1 WPW10503522 (Track) and 1 W10625067 (Bracket)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Pittsford, NY 14534

Dave F

Job Details: 07/14/2021

"Customer says water leaking from unit near inlet valve elbow .found leaking there but was not previously touched prior to this service call The hose going to the dishwasher inlet valve was not very tight . Tightened hose to valve , replaced dispenser and wax vent motor . Ran unit in diagnostics did not find any leaks . There is floor damage took photo of damage . On 6/25/21 there was no floor damage and unit was not visibly leaking at the time ."

We serviced a

MAYTAG REFRIGERATOR

Model M1BXXGMYB00

Near Hilton, NY 14468

Dave L

Job Details: 07/12/2021

Found freezer at 30 with frost build up at the evaporator inlet. Unit needs sealed system work. Quoted for evaporator. Customer is going to let us know if they want to proceed with this kind of repair. ; rqstng P&A on 1 WPW10314205 (Evaporator) and 1 Sh (Shipping)

We serviced a

WHIRLPOOL DRYER

Model CED7006GW

Near Spencerport, NY 14559

Tanner

Job Details: 07/12/2021

Spoke with customer over phone. Customer states that the dryer will not turn on at all. When they check the breaker panel the breaker has not flipped to the off position but when they manually reset the breaker the dryer is operational again and it is operational for weeks before failure. Advised to contact maintenance to change breaker. Breaker may be tripping internally and opening dryer circuit without changing the on/off position. The customer then resets the breaker and everything is fine. If dryer was causing breaker to pop it would occur within minutes of operation.

We serviced a

AMANA RANGE

Model AER6603SFW2

Near Hamlin, NY 14464

Dave L

Job Details: 07/12/2021

Front left burner remains on high all the time. Ordering switch and burner. ; ordrng 1 W11517959 (Burner) and 1 WPW10434452 (Switch)

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Rochester, NY 14612

Dave L

Job Details: 07/12/2021

Customer is experiencing poor wash performance. Went over detergent usage and modifiers. Recommending auto sensing cycles over deep water for improved cleaning. ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Churchville, NY 14428

Tanner

Job Details: 07/12/2021

Q1 no Q2 no Q3 noReplaced fascia. Tested via encoder test and all buttons and LEDs testing good.

We serviced a

KITCHENAID OVEN

Model KOCE500ESS03

Near Geneseo, NY 14454

Steve

Job Details: 07/12/2021

Replaced inner glass for cracked glass after self clean.

We serviced a

MAYTAG WASHER

Model MVWC415EW0

Near Rochester, NY 14616

Dave L

Job Details: 07/12/2021

Replaced the gear case due to leak at tub seal. Leak tested and calibrated after repair. Unit testing ok

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Churchville, NY 14428

Tanner

Job Details: 07/12/2021

Q1 no Q2 no Q3 noReplaced gearcase and slider. Calibrated unit. Tested via auto diagnostic and manual high spin and unit tested good.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW4

Near Penfield, NY 14526

Evan

Job Details: 07/12/2021

Customer stated unit is producing grinding noise. Discovered that noise is coming from gear case. Bearing inside case is failing. Ordering gear case ; ordrng 1 W11455453 (GEAR CASE )

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW

Near Rochester, NY 14626

Dave L

Job Details: 07/12/2021

Replaced console due to intermittent start button operation. Unit tested ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Rochester, NY 14606

James

Job Details: 07/12/2021

Unit delivered with damaged door handle. Replaced freezer door handle and inspected.

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW0

Near Ontario, NY 14519

Evan

Job Details: 07/12/2021

Customer stated unit would tumble but not heat. Discovered that heating element tested open. Replaced element and cleaned cabinet. Tested unit. Unit tested good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Rochester, NY 14624

James

Job Details: 07/12/2021

Freezer led hanging from mount and ff led flickering. Replaced freezer led and lights began functioning. Customer is to monitor if problem persists replace WPW10515057 and WPW10515058

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Ontario, NY 14519

Evan

Job Details: 07/12/2021

"Customer is having same issue as before control and UI and failing to communicate. Was able to get unit into diagnostic to check for error codes. Unit displaying code f6e3 for UIAnd CCU failing to communicate. Ordering UI and control ; ordrng 1 W11135391 (UI ), dspstn on spec-tagged invntry: 1 W11135392 CONTROL"

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Rochester, NY 14623

Tanner

Job Details: 07/12/2021

"Q1 no Q2 no Q3 noComplaint of no drain/spin. Following stored errors:F0E5 off balance loadRan auto diagnostic cycle and during spin drive shaft is heard slipping on drive hub.inspected drive hub and hub has been stripped. Inspected splines on drove shaft and splines are in tact. Replaced drive hub. Tested unit via auto diagnostic and unit tested good. ; used 1 W10528947 (HUB), and 1 SH15 (STANDARD S/H) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Pittsford, NY 14534

Tanner

Job Details: 07/12/2021

Q1 no Q2 no Q3 noReplaced ACU. Calibrated unit. Tested via auto diagnostic and unit tested good.

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near East Rochester, NY 14445

Tanner

Job Details: 07/12/2021

"Service call coveree under 102740. Complaint of no wash. LoFlo errors. Following stored errors:F8E1 long fillF0E5 off balance loadF5E2 lid lock errorF0E2 over sudsTested water valves and water flow is adequate from all valves. Inspected pressure hose and found no debris, cuts, or pinched hose. Checked for voltage at pressure switch from ACU and measured 4.97 VDC, a valid reading. Reassembled unit and ran load of towels. Unit advanced into wash cycle. Cleaning pressure dome port and blowing through pressure hose may have resolved issue. If error returns order pressure switch.; ordrng 1 W11316246 (Pressure switch), used 1 SH15 (STANDARD S/H) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Webster, NY 14580

Evan

Job Details: 07/12/2021

Customer stated that keypad was not responding to commands. Removed door panel and discovered that user interface was unplugged from control causing issue. Suspecting that connector was never fully seated on control and connector slowly backed itself off control. Reseated connector and ran test cycle. Unit is operating as it should. Unit tested good

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IXBL1

Near Rochester, NY 14620

James

Job Details: 07/12/2021

"Unit stopping mid cycle. Pump loud during cycle. Fill valve error. Tested fill valve. Unit needs chopper. Replaced chopper and tested. Found upper rack disengages. Need adjuster. S23010 parts and labor. For rack adjuster. ; used 1 W11246682 (Chopper), 1 Sh15, and 1 W10712394 (Adjuster) from stock"

We serviced a

CROSLEY WASHER

Model VAW3584GW1

Near Avon, NY 14414

Steve

Job Details: 07/12/2021

Found no error codes. Tested in manual diagnostics and automatic diagnostics and all the functions worked as expected.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near West Henrietta, NY 14586

Steve

Job Details: 07/12/2021

Found the auger shaft is stripped. Ordering shaft for drop off. Returning motor. ; ordrng 1 W11228132 (Shaft)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM04

Near Rochester, NY 14626

Dave L

Job Details: 07/12/2021

"The customer is having an issue with the water running out of the dispenser on its own after filling a glass. Ice maker is also not making ice. Customer states that the water will work most of the time but has flooded the kitchen on several occasions. Suspecting the dual valve is sticking. Measured 120vac at the ice maker. Unable to get the module to harvest when jumping thermostat. Returning with the ice maker and dual valve ; dspstn on spec-tagged invntry: 1 WPW10300024 ICEMAKER , used 1 W11043013 (Valve) from stock"

We serviced a

MAYTAG WASHER

Model MHW5500FC1

Near West Henrietta, NY 14586

Steve

Job Details: 07/12/2021

Found the bing was broken causing door to fall. Replaced hinge and the door works as expected.

We serviced a

MAYTAG DRYER

Model MED5630HW1

Near Webster, NY 14580

Evan

Job Details: 07/12/2021

Customer stated that unit is producing noise while in use. Discovered that front roller and idler pulley are sticking causing noise. Replaced using dryer repair kit. Tested unit. Unit tests good ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT

We serviced a

KITCHENAID DISHWASHER

Model KDTM504EPA0

Near Webster, NY 14580

Evan

Job Details: 07/12/2021

Customer stated that unit is leaking water discovered that unit was dripping from diverter motor on sump assembly. Ordering sump & motor. Quoted $106.75 for labor ; ordrng 1 W10861526 (pump&motor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Rochester, NY 14618

Dave F

Job Details: 07/12/2021

"Found refrigerant leak using UV light coming from access valve on the compressor. Looked for UV dye on evaporator, none found. Removed old access valve and connected new access valve to compressor. Replaced UV drier. Vacuumed system to below 500microns. Added 0.142kg of refrigerant to system. Tested unit. Unit tested good. ; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HBL0

Near Henrietta, NY 14467

Steve

Job Details: 07/12/2021

Found motor error code and motor getting power but not starting. Quoted customer for repair. Customer is going to call manufacturer about repair. ; rqstng P&A on 1 W11085683 (Motor sump) and 1 Sh15 (Shipping)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53520CS6

Near Rochester, NY 14620

James

Job Details: 07/12/2021

Unit not turning on the light with door open. Replaced door interlock switches and verified operation. ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBW00

Near Rochester, NY 14618

James

Job Details: 07/12/2021

Repeat issue ordering switch; ordrng 1 W11396033 (Light sw) and 1 Sh15

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Rochester, NY 14606

Dave L

Job Details: 07/12/2021

Found unit unplugged. Unit will not cool. Found low side pressures at 50psig while running. Ordering compressor ; ordrng 1 WPW10507886 (Compressor) and 1 W10896689 (5-4) and 1 W11504415 (8.5/8) and 1 W10895738 (7.6/6) and 1 W10895750 (7/5) and 1 W10895716 (8.5/6) and 1 WP978025 (Valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Spencerport, NY 14559

Dave L

Job Details: 07/12/2021

Items are freezing in the fresh food section. Instructed customer on proper loading. Items will need to be kept from touching the rear wall and deli drawer must be placed on top of crispers. Damper is noisy . Ordering damper. ; ordrng 1 W11236851 (Damper)

We serviced a

MAYTAG STACKED LAUNDRY

Model LSE1000

Near Rochester, NY 14610

James

Job Details: 07/12/2021

Unit not heating. Thermostat is closed. 120v to heater. 240v l1 the relay. Need relay. ; ordrng 1 WP306199 (Relay heater) and 1 Sh15

We serviced a

MAYTAG OVEN

Model MGT8720DS00

Near Rochester, NY 14625

James

Job Details: 07/12/2021

Lr burner allowing gas to flow when off. Valve has failed. Burner is dirty and may need to clean orifice. Need manifold. N; ordrng 1 W10854406 (Burner manifold) and 1 Sh15

We serviced a

WHIRLPOOL MICROWAVE

Model MMV1175JZ0

Near Webster, NY 14580

Evan

Job Details: 07/12/2021

Customer is stating that unit will not heat. Discovered that magnetron is failing to run causing issue. Ordering magnetron ; ordrng 1 W10850446 (CAPACITOR ) and 1 W11256462 (diode) and 1 W11353994 (TRANSFORMER ) and 1 W11391712 (MAGNETRON)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAB05

Near Rochester, NY 14610

Dave F

Job Details: 07/12/2021

Replaced bi-metal wire harness in freezer section. Tested unit. Unit tested good.

We serviced a

WHIRLPOOL WASHER

Model WET4027HW0

Near Irondequoit, NY 14609

Dave F

Job Details: 07/12/2021

"Replaced wiring harness, capacitor and motor on unit. Calibrated unit and ran auto diagnostics. Unit tested good."

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW01

Near Rochester, NY 14625

Dave F

Job Details: 07/12/2021

"Freezer was running when arrived. Compressor and fan running. Had good frost pattern. Ohmed out refrigerator thermistor, tested good ,Possible unit got too hot and turned off. Unit is in sun room . Told customer unit does not have a condenser fan . Could take cardboard off back possibly get little fan to blow on compressor area . Unit tested good .if problem persists order W11496886 control ; ordrng 1 W11496886 (Control)"

We serviced a

MAYTAG DRYER

Model MGD5630HW0

Near East Rochester, NY 14445

Tanner

Job Details: 07/12/2021

"Q1 no Q2 no Q3 no Complaint of deyer short cycling on auto dry leaving garments wet. Tested continuity through moisture sense circuit and tested good. ACU no longer reading moisture impulses. Ordering new ACU.; ordrng 1 W11350257 (ACU), used 1 SH15 (STANDARD S/H) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Rochester, NY 14609

Tanner

Job Details: 07/12/2021

"Q1 no Q2 no Q3 noReplaced CAM, actuator, gearcase. Calibrated unit. Tested via autodiagnostic and high spin. Unit tested good.; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR and 1 W10721967 CAM"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS0

Near Canandaigua, NY 14424

Steve

Job Details: 07/12/2021

Incorrect spark module. Ordering correct spark module. ; schdld next appmnt for 7/14 WED !

We serviced a

KITCHENAID MICROWAVE

Model KOCE507ESS07

Near Penfield, NY 14526

Dave F

Job Details: 07/12/2021

"Ran diagnostics, found fan turns on but is making vibrating noise. Ordering fan part# W10838964. ; ordrng 1 W10838964 (motor-fan)"

We serviced a

WHIRLPOOL FREEZER

Model WSR57R18DM04

Near Rochester, NY 14618

Dave F

Job Details: 07/12/2021

Vibrating sound coming from behind freezer. Found panel on back of unit bent in from water shut off valve for ice maker. Panel on back was vibrating on copper tubing coming from compressor. Removed rear panel from unit. Found cover loose for electrical connections. Secured cover. Tested unit. Tested good.

We serviced a

MAYTAG DISHWASHER

Model MDB8979SFZ2

Near Rochester, NY 14609

Tanner

Job Details: 07/12/2021

Q1 no Q2 no Q3 noReplaced adjusters. Tested unit and unit tested good.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Honeoye, NY 14471

Steve

Job Details: 07/12/2021

Customer was concerned with the amount of water in wash cycle. Instructed customer that deep water wash does not work on Normal cycle. Tested washer and all functions are working as expected and there is no error codes. Filled washer in power wash cycle and deep water wash and the basket filled to half way point. The washer tests good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM00

Near Webster, NY 14580

James

Job Details: 07/12/2021

Replaced drain tube. ; dspstn on spec-tagged invntry: 1 W11190084 TUBE-DRAIN

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS00

Near Pittsford, NY 14534

Dave F

Job Details: 07/12/2021

Replaced 2second light down on left side of freezer compartment. Unit tested good. Used part# W11462342.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DWH5

Near Spencerport, NY 14559

Dave L

Job Details: 07/12/2021

Removed debris from float that was preventing fill ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Spencerport, NY 14559

Dave L

Job Details: 07/12/2021

Replaced correct drain hose unit tested OK

We serviced a

MAYTAG FREEZER

Model M1TXEGMYW01

Near Webster, NY 14580

James

Job Details: 07/12/2021

Unit intermittent to thaw food out and refreeze. Intermittent frost buildup in freezer. Adjusted thermostat to turn off cooling and was not able to get contacts to close to turn back on. Need thermostat and defrost control. ; rqstng P&A on 1 WPW10584888 (Thermostat) and 1 WPW10352689 (Adaptive control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model MBF2258XEW3

Near Rochester, NY 14609

James

Job Details: 07/08/2021

Unit slow to make ice. Freezer at 11 degrees. Adjusted settings on temp control. Cycled icemaker manually and tested door switch. Customer is to monitor. If problem persists replace Icemaker again.

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Rochester, NY 14626

Dave L

Job Details: 07/08/2021

Front left burner simmer was too high. Adjusted and checked oven calibration. Unit tested good

We serviced a

WHIRLPOOL DRYER

Model WGD4950HW1

Near Geneseo, NY 14454

Steve

Job Details: 07/08/2021

Found the gas valve leaking gas. Turned gas off to dryer. Ordering valve. ; ordrng 1 W10823508 (Gas valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Webster, NY 14580

Evan

Job Details: 07/08/2021

Replacing switch due to switch testing open while door is open. Replaced switch. Tested unit. Unit tested good

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS1

Near Rochester, NY 14610

Tanner

Job Details: 07/08/2021

"Q1 no Q2 no Q3 noComplaint of no wash. Following stored errorsF5E1 door latch errorRan auto diagnostic and unit fills. Wash motor never starts. Checked resistance of motor winding at .26 M ohms. This reading is much above spec. Ran unit and wash circuit drawing only .4 Amps. Confirmed 120 VAC from ACU to motor circuit. Electrical failure of wash motor. Needs new wash motor.; rqstng P&A on 1 WPW10605057 (Motor Sump Assembly), used 1 SH15 (STANDARD S/H) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Rochester, NY 14608

Tanner

Job Details: 07/08/2021

Q1 no Q2 no Q3 noComplaint of no spin. Following stored errors:F7E6 motor faultF2E1 stuck keyF0E5 off balanceRan autodiagnostic cycle and unit spins basket during agitation causimg motor error fault. Unit cancels the wash cycle makimg it look like no spin. Replaced shift actuator. Tested via autodiagnostic and unit tested good.; used 1 WPW10006355 (ACTUATOR) from stock

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW2

Near Victor, NY 14564

Tanner

Job Details: 07/08/2021

Q1 I Q2 no Q3 noReplaced lid latch assembly. Tested via autodiagnostic and spin cycle. Unit tested good.

We serviced a

MAYTAG DISHWASHER

Model KDTM354DSS4

Near Fairport, NY 14450

Tanner

Job Details: 07/08/2021

"Q1 no Q2 no Q3 noSince throwing breaker unit is operational. Complaint of gasket falling out.F7E1 heater errorF6E4 float switch errorF6E1 low/ no waterF8E2 fill valve electrical problemRan auto diagnostic and unit fills, never washes. Remove front panel confirmed 120VAC to unit. Measured 6.7 ohms through atart winding, a valid measurement. Reconnect motor circuit and run unit. Unit now runs, pulling 1.6 Amps. After Unit completes first rinse start winding engaged and Unit drew 5.6 amps but never ran. Observed thermal marking on ACU. Needs new wash motor, gasket, and ACU. ACU covered under manufacturer parts warranty.; ordrng 1 W10805015 (Motor Sump Assembly) and 1 W11177741 (Gasket), used 1 SH15 (STANDARD S/H) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFC310S0EW0

Near Rochester, NY 14626

Dave L

Job Details: 07/08/2021

Replaced missing screw that was allowing cooktop to sit crooked. Unit checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Webster, NY 14580

James

Job Details: 07/08/2021

Unit not cooling in ff section. Ff evap frozen and drain leaked and froze pantry drawer to fridge liner. Heater not energizing in diagnostics. 102ohms through heater. Gaskets ripped. Need control cover and gaskets. ; ordrng 1 W11099568 (Cover) and 1 W11450890 (Control) and 2 W10917313 (Gasket)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Bloomfield, NY 14469

Dave F

Job Details: 07/08/2021

Replaced the upper and lower spray arms. Removed and replaced wheels on lower rack. Unit tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Rochester, NY 14626

Dave L

Job Details: 07/08/2021

The left hand door liner is caved in and will not close the door switch. Ordering door. ; ordrng 1 W11435353 (Left hand door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFW00

Near Canandaigua, NY 14424

Dave F

Job Details: 07/08/2021

Installed filler piece on top left corner of unit and new shelf in fresh food section. Unit tested good.

We serviced a

MAYTAG WASHER

Model MVWB725BW0

Near Rochester, NY 14618

Tanner

Job Details: 07/08/2021

"Q1 no Q2 no Q3 noComplaint of uL error. Unit taking in excess of 2 hours for spin. Following stored errors:NoneBearing run present on hand spin and during diagnostic cycle. This friction will cause off balance loads and cause the machine to extend final spin. Ordering bearing kit; ordrng 1 W10435302 (Bearing kit), used 1 SH15 (STANDARD S/H) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Farmington, NY 14425

Dave F

Job Details: 07/08/2021

Replaced actuator on unit. Calibrated unit. Ran auto-diagnostics. Unit tested good. ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR

We serviced a

WHIRLPOOL FREEZER

Model EV188NYWS02

Near Honeoye Falls, NY 14472

Dave F

Job Details: 07/08/2021

Unit is -25 psi in vacuum . Plugged in unit compressor running. Used soapy water to visually check for leaking on refrigeration components. No leaks found. Tapped into high pressure refrigeration line while unit was unplugged and found negative pressure. Replaced UV drier and installed access valve on suction line from compressor. Vacuumed system down past 500 microns. Added .120kg of refrigerant. Unit is now cooling as expected. Unit tested good. ; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE

We serviced a

JENN AIR REFRIGERATOR

Model JFFCC72EHL01

Near Rochester, NY 14612

Dave L

Job Details: 07/08/2021

Left part with customer

We serviced a

KITCHENAID RANGE

Model KSEG700EBS3

Near Irondequoit, NY 14622

Dave L

Job Details: 07/08/2021

New console was received damaged. Reordering ; ordrng 1 W11091880 (Console)

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW0

Near Ontario, NY 14519

James

Job Details: 07/08/2021

Replaced lid and suspension. Ran calibration and verified lid locks and unlocks. Adjusted feet and ran spin cycle. Cabinet shakes a little due to washer being in a drain pan. Unit functions properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYB05

Near Rochester, NY 14621

James

Job Details: 07/08/2021

Water leaking due to frozen defrost drain. Defrosted drain and replaced fan motor. Unit began cooling once turned on. Customer is to monitor temperature.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Pittsford, NY 14534

James

Job Details: 07/08/2021

Ice freezing together and not dispensing. Auger will rotate when no ice is in the bin. Auger is rusting and screw stripped off receiver. Need bin and motor. ; ordrng 1 W10822606 (Motor) and 1 W10910401 (Ice bin)

We serviced a

JENN AIR REFRIGERATOR

Model JFC2290VPY5

Near Rochester, NY 14618

James

Job Details: 07/08/2021

"Icemaker cycling without filling. Jumped icemaker and energized water valve need icemaker. Pantry shelf missing, lh rail broken. 2 bins cracked. Dispenser paddle peeling. Need parts. ; ordrng 1 W10884390 (Icemaker) and 1 Sh15 and 1 WPW10122078 (Rail) and 1 WP12656822 (Lid) and 1 WPW10119841 (Tray) and 1 WPW10119846 (Tray) and 1 W11243624 (Facade)"

We serviced a

JENN AIR COOKTOP

Model JIC4430XS0

Near Honeoye Falls, NY 14472

Steve

Job Details: 07/08/2021

Replaced module. And not power to ui .. ordering both module and ui; ordrng 1 W10857232 (Module) and 1 WPW10396615 (Diasplay)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHB00

Near Honeoye Falls, NY 14472

Steve

Job Details: 07/08/2021

Found fill tube was frozen. Removed ice from fill tube. Reset power to refigerator to get power to ice maker. The ice maker tested good.

We serviced a

AMANA REFRIGERATOR

Model A8TXNWFBB00

Near Scottsville, NY 14546

Steve

Job Details: 07/08/2021

Found the water valve is shorted causing no water to ice maker. Ordering water valve. Ordering crisper for broken crisper. ; ordrng 1 WP2315576 (Valve) and 1 WP2192009 (Crisper) and 1 Sh15 (Shipping)

We serviced a

KITCHENAID RANGE

Model KFID500ESS01

Near Pittsford, NY 14534

Steve

Job Details: 07/08/2021

Replaced induction module for burned connection on right front burner. Th cooktop is working as expected.

We serviced a

KITCHENAID OVEN

Model KEBS277BSS00

Near Pittsford, NY 14534

Evan

Job Details: 07/08/2021

"Customer is stating that unit is displaying f3e0 error code. Code relates to main oven sensor testing open. Followed prompts on tech sheet and Removed sensor to take resistance reading. Sensor tested within range according to tech sheet. Reinstalled sensor and cleared code. Ran preheat to 350. Unit displayed code about 10 mins into preheat. Tech sheet calls for control to be replaced if code reappears and sensor is within range. Ordering control ; ordrng 1 WPW10317345 (cntrl-elec), dspstn on spec-tagged invntry: 1 WP74008369 SENSOR-OV"

We serviced a

KENMORE WASHER

Model 796.40272900

Near Rochester, NY 14610

Evan

Job Details: 07/08/2021

Customer is stating that unit is out of balance and is causing not to spin out properly. Discovered that suspension cables that basket are hanging on are causing basket to sag. Ordering cables. Quoted $76.40 for labor ; ordrng 2 4970FR2084P (cables)s

We serviced a

WHIRLPOOL WASHER

Model WET4027HW0

Near Irondequoit, NY 14609

Tanner

Job Details: 07/06/2021

Need more info; schdld next appmnt for 7/6 TUE PM

We serviced a

WHIRLPOOL REFRIGERATOR

Model G16FARXXY08

Near North Dansville, NY 14437

Steve

Job Details: 07/06/2021

"Found ice maker not calling for water . Ordering ice maker. The user interface is acting erratic. Removed power and it will light up and sometimes work then after a minute it shuts off and does not light up again. Ordering ui. ; rqstng P&A on 1 W11184112 (User interface) and 1 W10882923 (Ice maker), ordrng 1 Sh15 (Shipping)"

We serviced a

MAYTAG WASHER

Model MEDC465HW0

Near Perry, NY 14530

Steve

Job Details: 07/06/2021

Found debris in the pump that was stopping drain pump causing not operation.. removed debris and the pump is working as expected. During testing heard squealing noise when first starting spin.. removed belt and tightened. The washer is now working as expected

We serviced a

CROSLEY DRYER

Model VED6505GW0

Near Rochester, NY 14612

James

Job Details: 07/06/2021

Unit runs ten seconds and turns off. Tested push to start and motor. Found 110v at neutral wire. Power missing at l2. Unit functions properly. Recommend customer contacts an electrician.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Hamlin, NY 14464

James

Job Details: 07/06/2021

Unit not venting. Found blower wheel unscrewed from motor. Reattached blower and verified operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV00

Near Rochester, NY 14625

Evan

Job Details: 07/06/2021

"Replacing gasket , million and door due to door failing to make contact with light switch. This was causing issue with dispenser also. Replaced all parts listed. Tested unit. Dispenser and ice maker dispenser are both working as they should and door is triggering light switch. Unit tests good"

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS2

Near Fairport, NY 14450

Dave F

Job Details: 07/06/2021

F9E1 long drain error code . Found debris in drain tube not allowing it to drain . Cleared drain and tested. Leveled legs on unit .Customer spoke about the lights not coming on after the cycle is finished. Lights are working after reset . Customer will monitor. If problem persists order control W10866124 and UI W10902370

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Fairport, NY 14450

Dave F

Job Details: 07/06/2021

Unit not turning on. Power going to unit. Found lose connection at the wire harness to the control board. Reseated wire harness. Unit turned on. Tested unit in diagnostics. No error codes. Heater turned on. Unit tested good. ; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR

We serviced a

MAYTAG WASHER

Model MHWC7500YW0

Near Fairport, NY 14450

Dave F

Job Details: 07/06/2021

Unit not draining. Ran diagnostic on drain pump. Disassembled line going from tub to drain pump. Found face mask and plastic objects blocking hose. Reassembled unit. Unit tested good.

We serviced a

WHIRLPOOL OVEN

Model WFG515S0JS1

Near Ontario, NY 14519

Dave F

Job Details: 07/06/2021

"Tested oven temperature, 317, 365, 327, 364, 328, 367. Average 344 degrees. Adjusted temp up 10 degrees. Customer will monitor. Unit tested good."

We serviced a

WHIRLPOOL WASHER

Model WTW7300DW0

Near Ontario, NY 14519

Dave F

Job Details: 07/06/2021

"Unit had power going to it not turning on. No status LED on control board. Replaced board. Unit turned on. Ran diagnostics. Tried drain pump. Drain pump did not turn on. Verified voltage going to drain pump, 120volts. Unit needs to drain pump as well. Ordering pump; ordrng 1 W10581874 (pump-water)"

We serviced a

WHIRLPOOL FREEZER

Model WRF560SEHZ

Near North Chili, NY 14514

James

Job Details: 07/06/2021

Freezer not sealing causing frost buildup. Defrosted freezer and molded gasket with heat gun. Door seals properly.

We serviced a

MAYTAG RANGE

Model MGR6600FZ2

Near Irondequoit, NY 14609

Evan

Job Details: 07/06/2021

Replacing hinges on door due to door not sealing properly. Replaced hinges. Tested for customer. Unit tested good

We serviced a

WHIRLPOOL DRYER

Model GGW9250PW3

Near Rochester, NY 14624

James

Job Details: 07/06/2021

Unit smells like gas inside drum after it's turned off overnight. Tested gas valve and flex gas line with soap solution. Found no leaks. Gas valve is making a buzzing noise and intermittent smells like gas after cycle ended. Recommend replacing gas valve. 280119. Called techline they recommend replacing gas valve. Sr7731172413; ordrng 1 280119 (Valve quoted) and 1 Sh15

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Conesus, NY 14435

Steve

Job Details: 07/06/2021

Replaced actuator for not agitating properly. The washer tested good. ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ03

Near Irondequoit, NY 14617

James

Job Details: 07/06/2021

Unit not cooling properly. Found evap fan will not run and water comes out slow from dispenser. Energized fan in diagnostics and it will not run. Need fan harness. Bypassed water filter and water presssure was still low. Recommend replacing water valve on house.; ordrng 1 WPW10276647 (Fan motor)

We serviced a

AMANA REFRIGERATOR

Model ART318FFDB07

Near Rochester, NY 14621

Evan

Job Details: 07/06/2021

Customer stated door are not sealing properly. Discovered that lower door hinge is missing mounting screws that go into cabinet. This is causing door to sag. Replaced screws and reinstalled and aligned door. This was causing issue for both door. Reassembled unit and confirmed that gasket for both doors are sealing properly. Unit tested good

We serviced a

ROPER DRYER

Model MEDB835DW4

Near Penfield, NY 14526

Tanner

Job Details: 07/06/2021

"Q1 no Q2 no Q3 noComplaint of noise during use. Found stuck idler pulley. Repaired with dryer repaor kit. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT , used 1 4392067 (REPAIR KIT) from stock"