Near Henrietta, NY 14467
Shaiman
Job Details: 10/18/2019
WASHER WHIRLPOOL MVWX655DW0 "Customer states the unit only hums during the wash cycle. No error codes stored. Ran auto test, wash plate acts as if it’s not connected to the drive shaft. Wash plate was loose. Removed plate and discovered the gear case shaft was stripped. Gear case should be replaced. Customer declined further repair. ; dspstn on spec-tagged invntry: 1 W10528947 HUB"
Near Brockport, NY 14420
Steve
Job Details: 10/18/2019
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Helped Dave long. ; ordrng 1 W10898074 (sealant)
Near Avon, NY 14414
Shaiman
Job Details: 10/18/2019
DRYER MAYTAG MEDB765FW0 "Door won’t stay closed. Replaced catch, issue still present. Hinges appear to be bent. Replacing hinges, inner door, & strike. ; ordrng 1 W11366436 (STRIKE) and 1 W11371722 (RIGHT HINGE) and 1 W11376139 (LEFT HINGE) and 1 W11376676 (INNER DOOR)"
Near Rochester, NY 14618
Evan
Job Details: 10/17/2019
WASHER WHIRLPOOL WTW5500XL0 Unit is displaying motor fault. Checked resistance of windings both ohmed out as they should. Replaced capacitor and unit will still not spin. Ordering motor ; ordrng 1 W10836348 (MOTOR )
Near Webster, NY 14580
Evan
Job Details: 10/17/2019
OVEN MAYTAG MGR6775ADS Customer stated that items were not baking in upper oven. Upon inspection discovered that ignitor was failing. Unit will need ignitor. Ordering ignitor ; ordrng 1 WP7432P143-60 (IGNITOR )
Near Webster, NY 14580
Evan
Job Details: 10/17/2019
REFRIGERATOR WHIRLPOOL KRFC704FBS01 Replaced door gasket but units door is still popping open on right hand side. Called Techline. SR: 7726132852 techline said that this is normal if door is being slammed. Did discovered that bottom of door is rubbing on hinge. Ordering hinge bushing ; ordrng 1 W11223833 (HINGE BUSHING )
Near Penfield, NY 14526
Evan
Job Details: 10/17/2019
DRYER MAYTAG MGDX655DW2 Customer stating that lint trap is not catching all lint coming thorough vent. Upon inspection discovered that trap is not fully seated up against exit on right side of dryer wall. Lint is able to exit through vent before getting to screen. Ordering new trap ; ordrng 1 W10920627 (LINT SCREEN )
Near Pittsford, NY 14534
Evan
Job Details: 10/17/2019
WASHER MAYTAG MHW6630HW0 Customer stated that unit was leaking water into drip tray underneath machine. Upon inspection discovered that drain hose clamp was loose causing water to spray downward into tray while draining. Reseated hose and clamp. Ran multiple test cycles. Could not replicate issue. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 10/17/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer stating that unit is not moving water through cabinet. Checked for error codes unit displaying code 4-3 for wash motor not running . Replaced sump & motor. Ran diagnostic cycle. unit tested good ; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR
Near Rochester, NY 14618
Steve
Job Details: 10/17/2019
REFRIGERATOR AMANA BB120TE Replaced water valve for no water to ice maker. The ice maker tested good
Near Rochester, NY 14620
Steve
Job Details: 10/17/2019
REFRIGERATOR KENMORE 253.6787451 Added permagum to console in fresh food section to stop leaking. Ordering proper gaskets due to incorrect gaskets on arrival. ; ordrng 1 241872503 (gasket-frzr door) and 1 241872513 (gasket)
Near Rochester, NY 14624
Steve
Job Details: 10/17/2019
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Found low charge. Replaced die drier and recharged. Ordering evaporator and coming back next week to check for a leak. ; ordrng 1 W10836706 (evaporator), pckd up 1 WP2315539 (motor-evap)"
Near Rochester, NY 14620
Steve
Job Details: 10/17/2019
REFRIGERATOR KENMORE 106.512621 The drip pan was full of water. The condenser fan is running. The water filter is broken inside the housing. The water is off to the unit though. Removed water and customer is going to monitor.
Near Scottsville, NY 14546
Steve
Job Details: 10/17/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced screws and studs that hold handle and fastened handle. Added missing retainer. The other one is missing now. Ordering retainer for mail out only. ; ordrng 1 WPW10503548 (retainer MAIL OUT ONLY)
Near Rochester, NY 14619
Shaiman
Job Details: 10/17/2019
DRYER WHIRLPOOL LER7848DQ0 "Unit starts intermittently, motor struggles to turn drum. Motor and blower needs to be replaced. Unit also runs loud, support rollers should also be replaced. Customer declined further repair."
Near Pittsford, NY 14534
Steve
Job Details: 10/17/2019
REFRIGERATOR KITCHENAID KFIS29PBMS00 Found water reservoir is cracked and leaking. Ordering reservoir. The spigot is broken. Ordering spigot. ; ordrng 1 W11168758 (RESERVOIR ) and 1 WP2305235 (spigot)
Near Rochester, NY 14611
Shaiman
Job Details: 10/17/2019
WASHER WHIRLPOOL WFW75HEFW0 Door was locked & control lock was on upon arrival. F5E2 error code stored. Ran auto test & unit unlocked and locked twice with no issues. Seems as if there was a one time door lock failure event. Unit testing good. ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP
Near Rochester, NY 14621
Shaiman
Job Details: 10/17/2019
WASHER AMANA NTW4516FW2 "Replaced motor, shifter, & calibrated. Ran auto test. Unit testing good."
Near Rochester, NY 14626
Dave L
Job Details: 10/17/2019
FREEZER MAYTAG MZF34X16DW01 Found unit not cooling due to a frozen over evaporator. Put unit in forced defrost. 120 to heater. Heater did not energize until connector was reseated. Removed frost from evaporator and secured heater connection
Near Rochester, NY 14616
Dave L
Job Details: 10/17/2019
REFRIGERATOR AMANA ASI2575GRB01 Unit making too much ice due to bail arm coming out of module. Reinstalled bail arm
Near Rochester, NY 14624
Steve
Job Details: 10/17/2019
REFRIGERATOR MAYTAG MRT118FFFH04 Found freezer at 6 degrees. Customer had co troll at colder setting than recommended. Added tape to hole between freezer and FF section. Removed foam around thermistor for better temp readings. The customer is going to monitor.
Near Webster, NY 14580
Dave L
Job Details: 10/17/2019
WASHER MAYTAG MVWC465HW2 Called Techline due to loud clacking noise intermittently during spin. Found a small amount of play in the internal heating of the gearcase casing the drive pulley to back off of the splutch occasionally causing the noise. Called tech line to document SR 7726038414 replacing gearcase for this customer Techline also stating that adding 3- 3/8 ID washers under the drive pulley has eliminated some of these issues. New gearcase should get rid of the noise. ; ordrng 1 W10721967 (drive pulley) and 1 W11035747 (gearcase)
Near Rochester, NY 14610
Dave L
Job Details: 10/17/2019
REFRIGERATOR KITCHENAID KRFC300ESS03 Unit was not making ice due to door not completelyClosing the door switch jumped out the thermostat on the module to test. Unit filled. Raised door a bit so it would make better contact with the switch
Near Canandaigua, NY 14424
Dave F
Job Details: 10/17/2019
MICROWAVE WHIRLPOOL WMH73L20AS1 Replaced interlock with W11244494 . Tested unit . Tested good .; used 1 W11244494 (INTERLOCK) from stock
Near Irondequoit, NY 14617
Evan
Job Details: 10/17/2019
DRYER MAYTAG MEDC300XW0 Customer stated that unit will not run. Upon inspection discovered timer was failing checked thermal fuse push to start switch and door switch all tested good. Contacts in timer are failing. Ordering timer ; ordrng 1 WP8566184 (TIMER ) and 1 WPW10117655 (PUSH TO START )
Near Mendon, NY 14506
Dave F
Job Details: 10/17/2019
WASHER MAYTAG MHW5630HW0 Washer leaking. Found the drain hose inside the unit was loose and dripping tightened. Also fixed the drain hose and secured so the hose doesn't move. Found water in the front of the machine . The dispenser was missing the piece that holds the soap . Customer did have it . Reinstalled. Tested unit . Tested good .
Near Fairport, NY 14450
Dave F
Job Details: 10/17/2019
RANGE KITCHENAID KFED500EWH03 Called techline SR 7726132742 . Tested unit . Explained that the pots have to sit completely flat against the glass and that the dots on the unit where the burner is shows the different size and which zone of the burner you should use . Techline said unit is working as expected.
Near Pittsford, NY 14534
Steve
Job Details: 10/17/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Sr#7726138350 replaced led control for strobing shelf lights, no ice and wRm temps. Called tech line and removed all loads and tested control. Manufacturer wants to replace led conTrol again and ui; ordrng 1 W10804160 (cntrl-elec FROM PLAINFIELD) and 1 W11330971 (UI)"
Near Rochester, NY 14624
Shaiman
Job Details: 10/17/2019
WASHER MAYTAG MVWB766FW1 "Inner basket is loose. The spline nut is not secure. When attempt to tighten, the whole gear case shaft moves; unable to secure the nut. There is also oil present under the agitator. Gear case should be replaced. ; ordrng 1 W10811956 (GEAR CASE)"
Near Fairport, NY 14450
Dave F
Job Details: 10/17/2019
REFRIGERATOR FRIGIDAIRE FGHB2866PP2 Ice build up underneath icemaker section inside fresh food area . Checked temperatures in freezer 4 degrees . Checked temps in fresh food was 40 . Set freezer to -4 temperature and 36 in freshfood . Condenser coils need to be cleaned . Cleaned some of the front . Customer will clean the rest . Maybe ice build up between the freezer and fresh food section customer will unplug unit defrost then they will monitor.
Near Fairport, NY 14450
Dave F
Job Details: 10/17/2019
REFRIGERATOR WHIRLPOOL GI6SARXXF00 Refrigerator not cooling . Compressor is running . Fans are running and no frost on evap . Unit needs sealed system work . Would need evaporator and UV drier . Customer is going to look into buying a new unit .
Near Mumford, NY 14511
Shaiman
Job Details: 10/17/2019
DRYER MAYTAG MED6630HW0 Noise seems to be emitting from the rear of the machine. Roller supports should be replaced. ; ordrng 1 4392067 (SUPPORT KIT)
Near Ontario, NY 14519
Dave L
Job Details: 10/17/2019
REFRIGERATOR KITCHENAID KRFC300ESS01 Replaced evap and compressor due to unit not cooling. Unit began cooking after install.
Near Rochester, NY 14613
Shaiman
Job Details: 10/17/2019
WASHER WHIRLPOOL WTW7500GC2 Replaced console and water housing. Repair successful.
Near Rochester, NY 14621
Shaiman
Job Details: 10/17/2019
WASHER AMANA NTW4516FW2 "Replaced motor, shifter, & calibrated. Ran auto test. Unit testing good."
Near Livonia, NY 14487
Dave F
Job Details: 10/17/2019
WASHER MAYTAG MVWC555DW0 Wash plate is worn down . Found the gear case is also worn. Unit needs new gear case . Wash plate . Hub . And screw . Parts are covered KB ; ordrng 1 W10528947 (drive hub kit) and 1 W10752187 (screw) and 1 W10902814 (washplate) and 1 W11035751 (gearcase)
Near Rochester, NY 14605
Dave L
Job Details: 10/17/2019
WASHER FRIGIDAIRE FAFW4011LW0 Customer issue is when pausing the unit and trying to restart low water error in diagnostics. Water fill testing ok. Found that the start/pause button was getting stuck under the console a bit causing starting troubles. Unit tested good otherwise
Near Henrietta, NY 14467
Evan
Job Details: 10/17/2019
WASHER MAYTAG MVWC565FW1 Customer stated that unit was producing clicking noise before cycle started. Checked for codes unit displaying fault for f5e2 for lid lock fault. Ran test cycle lid would not latch. Replaced lid lock and ran test cycle again unit is locking as it should. Unit tested good ; used 1 W11307244 (LATCH) from stock
Near Avon, NY 14414
Dave F
Job Details: 10/17/2019
REFRIGERATOR WHIRLPOOL WRX735SDHW01 Ice dispenser not dispensing ice . The ice bin is frozen closed . Auger is not turning . Was able to removed ice bin found ice everywhere inside the unit . May have been due to the leak from it previously running in from the line . Defrosted ice maker area . Customer will monitor if anymore issues persists.
Near Avon, NY 14414
Dave F
Job Details: 10/17/2019
REFRIGERATOR WHIRLPOOL WRS325SDHV00 Replaced evap fan and fan blade . Tested unit . Tested good .
Near Rochester, NY 14611
Dave L
Job Details: 10/17/2019
REFRIGERATOR WHIRLPOOL WRT311FZDM Customer refused to let me inside. Did not give a reason.
Near Victor, NY 14564
Steve
Job Details: 10/16/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Sr#7726118847Found the shelf lighting is loosing voltage and no ice again. Replaced led board that controls fill tube heater and leds. Same result. Inspected all rails and they are getting pulsing 12 volts. Called tech line and found the issue is internal and the manufacturer is replacing unit. Informed customer that they will call him in 3-5 business days.
Near Farmington, NY 14425
Steve
Job Details: 10/16/2019
DRYER WHIRLPOOL WED4950HW0 Found the vent at exterior of house plugged with foam from construction. Removed foam and dryer works as expected.
Near Fairport, NY 14450
Steve
Job Details: 10/16/2019
REFRIGERATOR WHIRLPOOL WRT311FZDZ01 Customer stated unit did not cool for couple days. Customer unplugged for a few days and the unit is now cooling. Checked power and evaporator. Good frost pattern and everything is running as expected.
Near Webster, NY 14580
Steve
Job Details: 10/16/2019
REFRIGERATOR KITCHENAID KF1S27CXMS4 Could not pull refrigerator all the way out due to island in way by 5 inches. Removed back panel to freezer and snaked drain with water hose. The drain is clear at the moment.
Near Webster, NY 14580
Steve
Job Details: 10/16/2019
REFRIGERATOR WHIRLPOOL WRT549SZDM00 Added refrigerant for low charge. Found no leaks. The customer is going to wait three days and then monitor. 0 degrees in freezer +or- 5 degrees. Customer had freezer air vents blocked. Informed customer to keep plastic bags away from back wall vents.
Near Webster, NY 14580
Steve
Job Details: 10/16/2019
DISHWASHER JENN AIR JDTSS246GP0 Replaced panel that Jen Air sent to customer for blemishes in finish. The dishwasher checks good.
Near Pittsford, NY 14534
Steve
Job Details: 10/16/2019
REFRIGERATOR KITCHENAID KRFC704FSS00 Ice maker was stuck in harvest. Replaced ice maker and tested.. it reset and water valve worked.
Near Rochester, NY 14623
Evan
Job Details: 10/16/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer stated that unit would not drain. Vacuumed out remaining water from unit and removed drain pump to inspect. No debris inside pump. Inspected drain hose discovered that check valve was stuck shut. After freeing check valve with finger. Tested unit. Ran multiple test cycles to confirm function. Unit tested good once freeing check valve. ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
Near Fairport, NY 14450
Evan
Job Details: 10/16/2019
DISHWASHER MAYTAG MDB8979SFZ2 Customer stated that unit was not dissolving soap. Checked for codes. Unit was displaying code 6-4 for float switch testing open. Inspected float and discovered that float was stuck in open position. Reseated float into correct position. Ran diagnostic cycle. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 10/16/2019
WASHER WHIRLPOOL MVWC465HW2 Customer stated that unit was banging around during spin while washing items on normal cycle. Discovered that customer was washing large items on normal and not bulky. This was causing issue. Spoke with customer about proper loading and cycle selection. Unit itself tested good
Near Rochester, NY 14615
Dave L
Job Details: 10/16/2019
REFRIGERATOR MAYTAG MBF1958FEZ01 Replaced jazz board and defrosted freezer due to unit not cooling. Removed water from drain pan. Customer to monitor
Near Canandaigua, NY 14424
Dave F
Job Details: 10/16/2019
OVEN WHIRLPOOL WFE525S0HV1 Replaced glass panel for coming apart . Found the right hand hinge for the door was loose . Tighten and tested unit . Tested good .
Near Lyons, NY 14489
Dave F
Job Details: 10/16/2019
WASHER WHIRLPOOL WTW4816FW2 F8E1 long fill error code . Found the cold water was very slow . Cleaned filter inside unit . Washer is now filling as expected. If problem persists order W11210459 water valve and W11170319 control; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR
Near Canandaigua, NY 14424
Dave F
Job Details: 10/16/2019
DRYER MAYTAG MGDB835DC4 Unit not heating . Checked connections from control. Checked thermal fuse . Tested good check connections to parts inside . All connected . Called techline SR 7726119649 techline said if there is anymore problems may want to bring control and user interface. Unit is now heating .
Near Phelps, NY 14532
Dave F
Job Details: 10/16/2019
DISHWASHER KITCHENAID KDTM354EBS3 Drain pump failure. Drain pump turns on once does self check will not turn back on. Replaced drain pump . Tested unit in auto diagnostics. Tested good . If problem persists order W11087217 control ; dspstn on spec-tagged invntry: 1 W10914557 PUMP-DRAIN
Near Sodus, NY 14551
Dave F
Job Details: 10/16/2019
RANGE WHIRLPOOL WFG770H0FZ0 Burner orifice was loose not allowing the middle burner to sit flush . Tightened screws and tested . Unit tested good .
Near Sodus, NY 14551
Dave F
Job Details: 10/16/2019
REFRIGERATOR KITCHENAID KFIS29BBBL03 Ice maker fill tube was frozen . Turned fill tube heater on . Defrosted fill tube . Water dispenser is working . Ice maker filled up . Customer will monitor . Adjusted temperatures in fresh food section as they were a little to cold . If problem persists order W10864518 kit .
Near Rochester, NY 14612
Shaiman
Job Details: 10/16/2019
DISHWASHER WHIRLPOOL WDF110PABW5 Replaced sump motor. Unit testing good.
Near Rochester, NY 14617
Dave L
Job Details: 10/16/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Checked freezer temps due to slow ice freezer at 3 fresh food at 37. Sr 7726120895 found air flow restriction in freezer causing higher than normal ice box temps. Steamed ice restriction from freezer and ice maker area. Verified ice box fan. Customer to monitor
Near Rochester, NY 14612
Dave L
Job Details: 10/16/2019
WASHER WHIRLPOOL LSC9355BN1 Reinstalled tub spring that fell off and was causing loads not to balance waived service fee due to similar issue
Near Spencerport, NY 14559
Shaiman
Job Details: 10/16/2019
WASHER MAYTAG MHW8200FW0 Customer reports an issue of water sometimes remaining in the bellow. Cleaned pet hair out of the drain holes. Customer monitor. Return with bellow if issue persists.
Near Rochester, NY 14612
Dave L
Job Details: 10/16/2019
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Customer was unable to get unit to turn on. Plugged unit it and removed control from diagnostics. Unit started and began to cool.
Near Hilton, NY 14468
Dave L
Job Details: 10/16/2019
REFRIGERATOR WHIRLPOOL WRF989SDAF02 Removed ice build up from freezer. Replaced evap/compressor due to a low charge. Unit began cooling when plugged in.
Near Rochester, NY 14609
Evan
Job Details: 10/16/2019
DRYER AMANA NED4600YQ0 Replacing timer due to timer not sending power to heater. Replaced timer. Ran test cycle. Unit tested good ; used 1 WPW10185982 (TIMER) from stock
Near Phelps, NY 14532
Dave F
Job Details: 10/16/2019
DISHWASHER KITCHENAID KDTM354EBS3 Drain pump failure. Drain pump turns on once does self check will not turn back on. Replaced drain pump . Tested unit in auto diagnostics. Tested good . If problem persists order W11087217 control ; dspstn on spec-tagged invntry: 1 W10914557 PUMP-DRAIN
Near Fairport, NY 14450
Evan
Job Details: 10/16/2019
OVEN GE JTP56S0D1SS "Customer was stating that both ovens are taking long time to preheat. Tested bake & broil on upper oven with thermocouple inside cavity to measure temp. Bake element preheated to 350 in 20mins. Broil element preheated unit in 15 mins due to cavity already being warm. Watched cavity reach 500 degrees before shutting off. Ran same test on lower oven and yielded same results. Bake and broil are both functioning as they should at this time. Customer would like racks replaced for both ovens. Ordering upper (2) and lower (2) racks ; ordrng 2 WB48T10020 (OVEN RACK (UPPER))s and 2 WB48T10021 (OVEN RACK (LOWER) )s, dspstn on spec-tagged invntry: 1 4342528 IGNITOR-ROUND"
Near Fairport, NY 14450
Evan
Job Details: 10/16/2019
RANGE WHIRLPOOL WFE515S0ES2 Customer stated that unit would not function. No burners would work or oven. Unit was displaying f9e0 code for wiring mismatch. Removed back panel and discovered thermal event at L1 of terminal block. This was cause for issue. Ordering main harness & terminal block. Also ordering rack due to customer only receiving unit with 1 rack ; ordrng 1 W11219898 (MAIN HARNESS) and 1 WPW10245259 (TERMINAL BLOCK ) and 1 WPW10268578 (RACK )
Near Rochester, NY 14624
Shaiman
Job Details: 10/16/2019
WASHER MAYTAG MVWB835DW4 "Customer reports the unit intermittently won’t spin, and a one time event of an balance load code. No codes stored in diagnostics. Unit completed auto test with no issues. Tested spin in manual diagnostics, no issues. Replacing control to address the intermittent spin. ; ordrng 1 W11170706 (CONTROL)"
Near Brockport, NY 14420
Shaiman
Job Details: 10/16/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 Hole in tub is causing a sizable leak. Water damage is present. Disabled unit by unplugging water valve until repair is made to prevent further damage. Replacing tub. ; ordrng 1 W10804026 (TUB)
Near Spencerport, NY 14559
Dave L
Job Details: 10/16/2019
REFRIGERATOR KITCHENAID KRFC704FBS00 "Hinge cover is not staying in place and filter door push switch is not latching ordering hinge covers and push switch; rqstng P&A on 1 W10819301 (appliance cover-canv) and 1 W11225850 (appliance cover-canv) and 1 WP2223877 (latch), states that autho needed"
Near Palmyra, NY 14522
Dave F
Job Details: 10/16/2019
REFRIGERATOR AMANA ARB220ZCW "Fresh food section not cooling . Evap fan blade had come off. Replaced fan blade . Unit is now cooling . Ice maker is not filling with water . Cycled ice maker . When tested power at water valve when ice maker calls for water . Water valve not turning on. Needs new valve WP67003753 . Drain was frozen defrosted . Ice maker cover missing if customer wants cover WPW10289690; ordrng 1 WP67003753 (valve-inlt), dspstn on spec-tagged invntry: 1 WR50X60 THERMOSTAT-DEF 60"
Near Caledonia, NY 14423
Steve
Job Details: 10/16/2019
RANGE KITCHENAID KGCD807XBL02 Replaced cooktop customer had received from kitchen aid. Broke the fan switch and k on during repair. Ordering both. ; ordrng 1 WP74010783 (switch- ro) and 1 WPW10303835 (knob)
Near Irondequoit, NY 14622
Dave L
Job Details: 10/16/2019
REFRIGERATOR WHIRLPOOL WRS555SIHW00 The ice maker is only intermittently making ice. Found fill tube frozen again but half a bucket of ice. Tested ice maker functions in diagnostics. Freezer set at 3 and fresh food set at one. Documented with tech lineSr7726120214 ordering door due to wire harness issue. ; ordrng 1 LW11026426 (dor-fip)
Near Macedon, NY 14502
Dave F
Job Details: 10/16/2019
DISHWASHER KENMORE 665.13123K703 Customer states unit will stop mid cycle and the start button will flash . Sometimes it will start again others times it won't .ran unit in diagnostics. Found no error codes . Let unit run through diagnostics. Unit tested good . Could not get the unit to repeat the issue . Ohm out wax vent motor . Tested door . Tested door switch tested good . Unit may need control board ordering board WPW10285178; ordrng 1 WPW10285178 (cntrl-elec)
Near Rochester, NY 14612
Dave L
Job Details: 10/16/2019
REFRIGERATOR MAYTAG MFT2776FEZ00 Unit is not cooling due to fresh food evaporator becoming frosted over. S16360 to cover labor evaporator cover and thermistors must be replaced as this repair has already been done and the issue has come back. Covering parts per KB ordering evaporator cover fan harness; ordrng 1 W10882135 (cntrl-elec) and 1 W11033168 (harns-wire59.70) and 1 WPW10501260 (cover-evap90.02)
Near Churchville, NY 14428
Shaiman
Job Details: 10/16/2019
DRYER FRIGIDAIRE AGQ8000FG2 Igniter tested good. No continuity present on the thermal limiter. Thermal fuse should be replaced. ; ordrng 1 137032600 (THERMAL LIMITER )
Near Rochester, NY 14610
Evan
Job Details: 10/14/2019
RANGE GE JBP79S0D1SS Customer stated unit would not broil. Upon inspection discovered that broiler had crack causing unit not to function. Ordering broil element ; ordrng 1 WB44T10009 (BROIL ELEMENT )
Near Penfield, NY 14526
Evan
Job Details: 10/14/2019
COOKTOP JENN AIR JED8430ADB Customer stated that blower fan for cooktop was not working since repair. Discovered that blower had become partially unplugged from moving cooktop. Reseated connection and test blower fan. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 10/14/2019
DISHWASHER WHIRLPOOL WDF750SAYM3 Replacing owi sensor due to unit display error code 6-6 ( inlet water temp fault). Replaced sensor and cleared codes. Unit tested good
Near Rochester, NY 14626
Evan
Job Details: 10/14/2019
OVEN WHIRLPOOL WEG750H0HZ0 Replacing control due to unit failing to send power to cooling fan. Unit would preheat to 150 degrees and then flash f8e0 error code. Replaced control. Ran preheat to 350. Unit preheated up as it should. Could hear cooling fan running. Unit tested good
Near Rochester, NY 14606
Evan
Job Details: 10/14/2019
DRYER FRIGIDAIRE FAQG7077KW0 Customer stated that while unit was running unit was very noisy. Disassembled unit to inspect rollers and pulley. Rollers all looked up to satisfaction as did pulley. Reassembled unit and ran test cycle. Unit is much quieter now. If issue persists order Motor part # 134693302Collecting service call fee
Near Ontario, NY 14519
Dave L
Job Details: 10/12/2019
REFRIGERATOR KITCHENAID KRFC300ESS01 Unit is not cooling. No frost pattern. Ordering compressor and evaporator. ; ordrng 1 WPW10317014 (evaporator) and 1 WPW10507886 (compressor)
Near Fairport, NY 14450
Dave F
Job Details: 10/12/2019
REFRIGERATOR KITCHENAID KRSF505ESS00 Replaced left hand door for wire harness torn . Heated gasket so the door will seal . Tested unit . Tested good .leveled doors.
Near Brockport, NY 14420
Dave L
Job Details: 10/12/2019
REFRIGERATOR WHIRLPOOL GX2FHDXVQ03 Unit is only make a few hollow cubes at a time due to a restricted needle valve. Recommending that the customer replace
Near Webster, NY 14580
Dave L
Job Details: 10/12/2019
REFRIGERATOR WHIRLPOOL GB2FHDXWB04 Fresh food is not cooling due to a frosted evaporator. Compressor relay is not unlatching. Replaced jazz board. Customer wanted to defrost themselves when convenient. ; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ
Near Webster, NY 14580
Dave L
Job Details: 10/12/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Self closure is not working properly in freezer slides and is causing condensation. Ordering new rails; ordrng 2 W11265130 (cables)s
Near Ontario, NY 14519
Dave L
Job Details: 10/12/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced fresh food evaporator cover and thermistors due to frosting. Sealed cabinet to liner. Changed defrost setting to an 8 hour fixed. Customer to monitor
Near Webster, NY 14580
Dave L
Job Details: 10/12/2019
WASHER WHIRLPOOL WTW8500DW Gearcase is making a noise. Ordering transmission. Part covered per KB; ordrng 1 W10811956 (drum assy)
Near Ontario, NY 14519
Dave L
Job Details: 10/12/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ0 Replaced ice door due to air infiltration. Customer to monitor
Near West Henrietta, NY 14586
Steve
Job Details: 10/12/2019
RANGE WHIRLPOOL WFE540H0AS1 Customer is calling new leaf for dispatch
Near Rochester, NY 14619
Steve
Job Details: 10/12/2019
WASHER WHIRLPOOL WTW4816FW2 Found stand pipe to low causing long fill error codes. Customer is going to rais stand pipe.
Near Rochester, NY 14619
Steve
Job Details: 10/12/2019
WASHER MAYTAG MVWB835DW3 Found hot and neutral on outlet is reversed. Customer is going to repair. Tested washer with extension cord to good power. The washer tested good with proper power to machine.
Near Rochester, NY 14612
Steve
Job Details: 10/12/2019
REFRIGERATOR MAYTAG MSS26C6MFZ00 Found harness in door is broken causing no ice production. Ordering door; rqstng P&A on 1 LW10839374 (FREEZER DOOR )
Near Rochester, NY 14616
Steve
Job Details: 10/12/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Found freezer door liner broke and screw receiver is not attached to liner causing door to not close. Quoted customer and they denied repair. Called office and got the part covered under loyalty retention program ; ordrng 1 12977864SQ (dor-fip ss)
Near West Henrietta, NY 14586
Steve
Job Details: 10/12/2019
RANGE WHIRLPOOL WFE540H0AS1 Customer is calling new leaf for dispatch
Near Rochester, NY 14608
Steve
Job Details: 10/12/2019
REFRIGERATOR FRIGIDAIRE FFSS2325TE Found hinge missing a screw. Added screw so door closes properly.
Near Webster, NY 14580
Evan
Job Details: 10/12/2019
RANGE KITCHENAID KFGU766VSS04 Customer stated that unit would not stopping flashing control lock and unit would not stop beeping. Attempted to turn control lock off upon arrival. Unit would not respond to commands. Unplugged unit and removed cooktop cover. Discovered that bottom tray of cooktop was full of water. Unit had large amount of moisture built up on bottom of control and spark module was partially submerged in water. Cost of repair is greater that value of unit. Customer is going to replace unit. Collecting service call fee
Near Penfield, NY 14526
Evan
Job Details: 10/12/2019
RANGE WHIRLPOOL WFG770H0FZ0 Replacing flue due to customer complaining of odor coming from inside stove when running bake cycle. Customer recently had floors refinished and also paintwork done inside home. Suspecting this May be partial cause for issue. Replaced flue and ran test bake cycle. Unit tested good
Near Rochester, NY 14609
Evan
Job Details: 10/12/2019
DRYER AMANA NGD4655EW2 Replacing drum assembly due to paint chipping on original drum. Replaced drum. Ran test cycle. Unit tested good