Near Rochester, NY 14618
Evan
Job Details:
08/16/2019
DRYER MAYTAG MEDB835DW4
Customer stating that unit is getting too hot during cycle. Upon inspection discovered that blower was clogged full of lint /debris causing AF code to appear for airflow issue. Cleared blower and ran test cycle. Unit tested good
Near Rochester, NY 14619
Shaiman
Job Details:
08/16/2019
WASHER WHIRLPOOL WTW4816FW2
"Customer concerned about unit not agitating not spinning. F7E5 error code stored. Cleared code. Unit passed auto diagnostics test. Unit is plugged into a light socket to plug adapter. Suspecting that is part of the issue. As for the shaking, customer had a load of clothes in the unit upon arrival. Tested spin with the clothes in there which recreated the shaking issue. Suggesting customer to plug unit into a dedicated socket and wash smaller loads with like items to avoid off balance events. Customer monitor."
Near Brockport, NY 14420
Dave L
Job Details:
08/16/2019
DISHWASHER MAYTAG MDB8959SFZ4
Upper rack rails have separated causing the rack to fall. Replaced rails ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Near Rochester, NY 14610
Evan
Job Details:
08/15/2019
OVEN WHIRLPOOL RBS275PRB00
Customer stated that unit was flashing f3e2 error code. Code is related to temperature sensor issue. Ohmed out temp sensor according to tech sheet unit was reading 1080k as it should. Sensor tested good. Suspecting that relay on control is welded shut causing issue. Ordering control ; ordrng 1 WPW10340935 (CONTROL)
Near Rochester, NY 14620
Shaiman
Job Details:
08/15/2019
WASHER MAYTAG MHW6630HW0
Awaiting parts. Rescheduled. ; ordrng 1 W11322883 (CONTROL )
Near Rochester, NY 14625
Shaiman
Job Details:
08/15/2019
WASHER WHIRLPOOL WTW5000DW2
"Customer concerned about a knocking sound, creaking when the drum is moved, & slight grinding when agitating. Suspecting gear case, cam, and suspension. ; ordrng 1 W11130362 (SUSPENSION ), dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 W11035751 GEARCASE"
Near Rochester, NY 14613
Shaiman
Job Details:
08/15/2019
WASHER AMANA NTW4516FW2
Customer states the unit “running by itself”. The drain pump is constantly running. Replacing drain pump and control. ; ordrng 1 W10919003 (DRAIN PUMP) and 1 W11170317 (CONTROL)
Near East Rochester, NY 14445
Dave L
Job Details:
08/15/2019
DISHWASHER KENMORE 66516939000
Unit won’t start sometimes and also runs with door open door switch is failing. Ordering switch; ordrng 1 WP8269209 (switch)
Near Rochester, NY 14610
Steve
Job Details:
08/15/2019
REFRIGERATOR WHIRLPOOL ED5FVGXWS07
"Found a crack in drain pan. Covered crack with height temp and waterproof glue. If unit still leaks order the drain pan. Quoted customer for pan replacement ; rqstng P&A on 1 WPW10614158 (tray-evap), states that autho needed"
Near Pittsford, NY 14534
Steve
Job Details:
08/15/2019
REFRIGERATOR KITCHENAID KRMF706ESS01
Sr# 7725613974Found freezer evaporator full of frost. Heater turned on in manual diagnostics. Called tech line. They recommended to replace UI. Also needs a door switch. Quoted customer 561.39 for repair. They denied the quote. Called office and part is covered under loyalty retention program as per kb; ordrng 1 W10894103 (cntrl-elec) and 1 W11131698 (switch)
Near West Henrietta, NY 14586
Shaiman
Job Details:
08/15/2019
WASHER WHIRLPOOL MHWE201YW00
Customer concerned about unit grinding during spin cycle. Bearings in cross arm are faulty. Basket and cross arm would have to be replaced together. Customer declined further repair.
Near Livonia, NY 14487
Dave F
Job Details:
08/15/2019
DRYER WHIRLPOOL WED9450WL1
F31 line voltage error . Customer did mention that at one point they had an issue with the receptacle but that has been replaced. Used vent tested . Vent tested good . Checked element ohms . Tested good . Thermistor within range . Everything is working as expected.
Near Ionia, NY 14475
Dave F
Job Details:
08/15/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01
Replaced ice door assembly due to building condensation and dripping on the out side . Unit tested good .
Near Honeoye Falls, NY 14472
Dave F
Job Details:
08/15/2019
RANGE JENN AIR JGD8130ADB21
When turning on unit you can here is sparking but is not sparking at any of the burners . Called Techline SR 7725612606 . He suggested replacing spark module and ceramic block . Sparking is coming from right side ceramic block . Ordering ceramic block . Spark module .; ordrng 1 5170P925-60 (rcptl-elm) and 1 8215557 (spark module)
Near Rochester, NY 14610
Evan
Job Details:
08/15/2019
WASHER KENMORE 417.4004299
Customer stated that tub seemed loose inside machine. Upon inspection discovered that wash basket had come detached from outer tub. Bearing hasgone bad. This would require replacement of wash basket. Quoted customer to replace wash basket. Customer does not want to proceed at this due to age of machine. Collecting service call fee ; dspstn on spec-tagged invntry: 1 5304485917 SHOCK
Near Pittsford, NY 14534
Dave F
Job Details:
08/15/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08
Found that the water valve . Is leaking inside the cabinet where the water filter housing connects . Looks like the water line from the filter housing is pulling on it . Needs new water filter housing W11346622 and new water valve W11043013. . Called techline SR 7725614696 suggested replaced both parts I have listed above . Found the cover to the pantry cracked. Unit is brand new and still has all the packaging on it W10827015 cover . ; ordrng 1 W10827015 (cover) and 1 W11043013 (valve) and 1 W11346622 (RESERVOIR)
Near Rochester, NY 14618
Evan
Job Details:
08/15/2019
RANGE MAYTAG MGS8800FZ
Customer stating that temperature in oven is lower than what is being shown on display. Checked for error codes. No codes present. Ran bake cycle to 350 with thermocoupler inside of oven. Heated unit up to 350. Technicians digital thermocoupler was reading 15 degrees lower than 350. Calibrated unit up 15 degrees. Ran test preheat again. Unit now maintaining correct temperature. Unit tested good
Near Pittsford, NY 14534
Evan
Job Details:
08/15/2019
WASHER MAYTAG MVWC415EW1
"Customer stated there was no current issue with machine but would like it inspected. Checked for error codes. No codes were present. Ran diagnostic cycle. Unit completed cycle as it should. Ran calibration cycle. Inspected cam, pulley and belt all passed visual inspection. Cannot find any issue with machine at this time."
Near Farmington, NY 14425
Dave F
Job Details:
08/15/2019
DISHWASHER WHIRLPOOL WDF550SAHB0
Drain hose from the dishwasher to the drain is leaking . The that was preordered the end that goes to the sink is the wrong size . The sink does not have a disposal so the hose does no fit on the pvc fitting to the drain securely and may leak would need smaller hose clamps . Called techline SR 7725617594 he could not find the parts either .may have to contact parts distributor and look for part. Took picture and saved in system .; saved tckt
Near Victor, NY 14564
Dave F
Job Details:
08/15/2019
HOOD VENT JENN AIR JXW8536DS0
Unit is turning on by itself . Ordering new user interface control WPW10716813 and the other control WPW10716816 . ; ordrng 1 WPW10716816 (cntrl-elec) and 1 WPW10716816 (cntrl-elec)
Near Rochester, NY 14623
Evan
Job Details:
08/15/2019
DRYER FRIGIDAIRE FFQG5000QW
Customer stated that unit was louder than normal and lint trap was not collecting lint. Dissembled unit to inspect rollers and pulley. Cleaned roller shafts and greased rollers. Also discovered that blower was clogged with lint causing issue with trap. Cleaned cabinet and blower wheel. Reassembled unit and ran for customer. Unit tested good
Near Rochester, NY 14621
Shaiman
Job Details:
08/15/2019
WASHER WHIRLPOOL WTW5000DW
Customer concerned about unit not finishing cycles; stuck in sensing. F7E5 error code stored. Replaced actuator. Unit testing good.; used 1 W10913953 (ACTUATOR) from stock
Near Hilton, NY 14468
Dave L
Job Details:
08/15/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
Unit was not making ice due to a frozen fill tube. Verified fill tube heater operation. Issue likely caused by low water pressure related to the filter. Customer had just replaced the filter a few days ago. Reseated filter and thawed tube.
Near Penfield, NY 14526
Evan
Job Details:
08/15/2019
OVEN WHIRLPOOL WFG525SOHZ1
"Customer stated they were concerned with being able to hear unit light during bake cycle. Customer has not owned DSI ignition over before. Advised them that unit cycling flame on and off is normal operation. Ran test bake cycle to 350. Unit is heating as it should. Discovered that door hinge is broken while I’m home. Ordering door hinge ; ordrng 1 WPW10299224 (HINGE ), dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN"
Near Webster, NY 14580
Dave L
Job Details:
08/15/2019
REFRIGERATOR KITCHENAID KBFS22EWMS5
Ice maker fill tube was frozen and the line had popped out causing a leak. NeedleValve is restricted. Recommending the customer replace the needle valve before using the ice maker. Thawed tube and reconnected water line water ; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN and 1 W10884390 ICEMAKER
Near Rochester, NY 14613
Shaiman
Job Details:
08/15/2019
DRYER WHIRLPOOL WED7500GC0
"Door will not stay shut. Replacing hinges, inner door, and strike. ; ordrng 1 W10513691 (INNER DOOR ) and 1 W11366436 (STRIKE) and 1 W11371722 (RIGHT HINGE ) and 1 W11376139 (LEFT HINGE)"
Near Rochester, NY 14606
Shaiman
Job Details:
08/15/2019
WASHER ROPER RTW4516FW2
"Customer concerned about unit not filling up with water the way it should; deep water wash does not always fill to an adequate water level. Clothes sometimes come out more wet than other times, and if machine is opened during wash cycle the water all drains out. No error codes stored. Valves are testing good in manual diagnostics. Unit completes auto diagnostics with no issues. Control board should be replaced. ; ordrng 1 W11170318 (CONTROL)"
Near Webster, NY 14580
Dave L
Job Details:
08/15/2019
REFRIGERATOR WHIRLPOOL GX5FHTXVB04
Upper freezer drawer was interfering with door closure. Readjusted. Door shutting properly
Near Rochester, NY 14612
Dave L
Job Details:
08/15/2019
DRYER MAYTAG MGD5630HW0
I let thermistor is reading 4.6k at 80 degrees. This is out of range. Ordering thermistor; ordrng 1 WP8577274 (thermistor)
Near Webster, NY 14580
Dave L
Job Details:
08/15/2019
REFRIGERATOR MAYTAG MFI2569BEW
Found unit with the ice maker switch in the off position turned ice maker on. Unit tested good
Near Webster, NY 14580
Dave L
Job Details:
08/15/2019
DISHWASHER KITCHENAID KDTE234GPS0
Unit was not cleaning due to lower spray arm not being attached properly. Reattached spray arm
Near Rochester, NY 14624
Steve
Job Details:
08/15/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
Replaced right door for cosmetic damage on arrival. The door tests good.
Near East Rochester, NY 14445
Steve
Job Details:
08/15/2019
DISHWASHER MAYTAG MDB5100AWB
Replaced the wax motor to dispenser for not opening. Could not get dispenser to open. Found the water was not moving inside washer. The spray arms barely moved the dishwasher needs motor assembly. Most of the parts are discontinued. WP6-915435 seal kitWP6-903304 plunger99002088 motor pump assembly discontinued 902882 seal pump discontinued912313 ring seal discontinued. Needs all seals.
Near Henrietta, NY 14467
Steve
Job Details:
08/15/2019
DISHWASHER WHIRLPOOL WDT750SAHV0
Found the power connection at the supply was loose and ground not hooked up. Repaired connections and fastened ground. Tested in diagnostics and it passed all tests.
Near Spencerport, NY 14559
Steve
Job Details:
08/15/2019
REFRIGERATOR KITCHENAID KRFF707ESS01
Found Ff section evaporator frosted over. Removed frost and caulked frame. Hanged defrost setting to defrost every day.
Near Livonia, NY 14487
Steve
Job Details:
08/15/2019
RANGE FRIGIDAIRE FFGF3023LWC
Tested oven for gas leaks with soap bubbles and could not find a gas leak. The oven tests good.
Near Honeoye Falls, NY 14472
Dave F
Job Details:
08/15/2019
WASHER WHIRLPOOL WFW94HEXW2
F6E1 error code between ccu control and mcu control. Tested the door switch and the door lock is not working as expected . Control sends power to door lock but doesn't lock or unlock . Needs new door lock WP8183270 . Customer is going to see if they can fix it themselves after quoting
Near Ontario, NY 14519
Dave L
Job Details:
08/15/2019
FREEZER WHIRLPOOL WZF34X18DW03
Replaced thermistor due to defrost issue. Customer to monitor
Near Bloomfield, NY 14469
Dave F
Job Details:
08/15/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ01
Freezer door not sealing . Shimmed the freezer door with stainless washers at the T brackets . Heated door gasket . Door is now sealing as expected . Left part with customer.
Near Pittsford, NY 14534
Evan
Job Details:
08/15/2019
DRYER MAYTAG MEDC215EW1
Customer stated that there was no current issue with machine but would like machine inspected. Ran unit on timed dry with high heat selected and took temperature reading at vent. Unit is maintaining temperature and running. Dry quietly. Also tested moisture sensor. Cannot find issue with unit at this time. Service call fee is on job 84217
Near Greece, NY 14616
Shaiman
Job Details:
08/15/2019
WASHER AMANA NTW4516FW2
Replaced motor and installed actuator. Unit testing good.
Near Rochester, NY 14612
Dave L
Job Details:
08/14/2019
REFRIGERATOR WHIRLPOOL WRS342FIAB02
Unit was not making ice due to a frozen fill tube. Customer thawed tube before I had arrived. Found full ice bin. Adjusted kick plate that was I interfering with door closure. Inspected wiring harness. Moved harness to the left the prevent binding. Customer to monitor
Near Rochester, NY 14612
Shaiman
Job Details:
08/14/2019
WASHER WHIRLPOOL PAV2300AWW
"Customer concerned about a burning smell. The drain pump is frozen, causing the motor to strain then start smoking. Drain pump, motor, and belt should be replaced. Customer declined further repair. ; dspstn on spec-tagged invntry: 1 WP21352320 BELT"
Near Greece, NY 14616
Shaiman
Job Details:
08/14/2019
WASHER AMANA NTW4516FW3
Replaced lid lock. Repair successful.
Near Brockport, NY 14420
Shaiman
Job Details:
08/14/2019
STACKED LAUNDRY FRIGIDAIRE FFLE3900UW0
"Unit is still under warranty, unable to provide service."
Near Avon, NY 14414
Dave F
Job Details:
08/14/2019
DRYER MAYTAG MEDB765FW0
Dryer not sensing moisture ordering control . Harness . Sensor and grill outlet . No error codes .; ordrng 1 W11086603 (lint screen) and 1 W11089308 (cntrl-elec) and 1 WP3387223 (electrode) and 1 WPW10298258 (harns-wire)
Near Rochester, NY 14615
Shaiman
Job Details:
08/14/2019
WASHER MAYTAG MVWB766FW1
Customer concerned about unit not dispensing water. Cold water valve was not functional in manual diagnostics. Replaced valves. Unit testing good.
Near Holley, NY 14470
Dave L
Job Details:
08/14/2019
FREEZER WHIRLPOOL WZF34X20DW01
Customer describing erratic operation of control. Could not replicate ordering control; ordrng 1 W11293202 (CONTROL)
Near Rochester, NY 14624
Evan
Job Details:
08/14/2019
DISHWASHER WHIRLPOOL WDF330PAHT1
Customer stated that door was falling. Upon inspection discovered that friction pads were missing for both sides of door. Replaced frictions pads. Unit tested good
Near Henrietta, NY 14467
Evan
Job Details:
08/14/2019
DISHWASHER KENMORE 587.14024200A
Replacing wash motor due to connector on old wash motor failing to make consistent contact with plug. Replaced wash motor. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 154844301 MOTOR PUMP
Near Pittsford, NY 14534
Steve
Job Details:
08/14/2019
VENTHOODS KITCHENAID KXD4630YSS5
Replaced power button for broken power button. The vent tested good. Customer went to take shower and could not sign.
Near Fairport, NY 14450
Steve
Job Details:
08/14/2019
DRYER WHIRLPOOL WED7990FW0
Found the unit has no manufacturer warranty through sd web the entitlement page.
Near Webster, NY 14580
Evan
Job Details:
08/14/2019
COOKTOP KITCHENAID KICU500XBL01
Customer stating that both rear burners are heating intermittently. If right burner is operating at full heat then left burner only heats partially and they rotate having this issue. Also stating that front right burner is is making noise while heating. Tech is unable to service cooktop due to cooktop being glued to Countertop. Customer will need to have installer remove glue to make unit serviceable. Please contact office once doing so. ; schdld next appmnt for 8/19 MON 8 am
Near East Rochester, NY 14445
Steve
Job Details:
08/14/2019
REFRIGERATOR MAYTAG MFW2055FRZ00
Replaced water valve for leaking. The refrigerator tests good. ; dspstn on spec-tagged invntry: 1 WPW10238100 VALVE-INLT
Near Churchville, NY 14428
Evan
Job Details:
08/14/2019
RANGE JENN AIR JGRP548WP01
Customer stated that unit was not lighting left side oven consistently. Upon inspection discovered that holes on burner bar had blockage causing disruption in air flow. Cleared holes and ran test cycle. Unit was lighting as it should while tech was in home. If issue is to persist order W10856770 (air diverter) Customer is also experiencing issue with burners sparking randomly once flame is lit. Select burners are continuing to spark once after flame has been lit. Each ignitor is on its own wire issue is with module. Ordering spark module ; ordrng 1 W10856770 (AIR DIVERTER ) and 1 WPW10475147 (SPARK MODULE )
Near Honeoye Falls, NY 14472
Dave F
Job Details:
08/14/2019
DISHWASHER WHIRLPOOL KDTE234GPS
Dishwasher door not closing correctly . Gets caught up on the sides and is not sealing right . Adjusted legs on unit . Unit is now closing as expected . Ran auto diagnostics. Unit tested good .; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Near Honeoye Falls, NY 14472
Dave F
Job Details:
08/14/2019
WASHER WHIRLPOOL WTW5000DW2
Drain pump staying on . All the lights are off . Got the drain pump to turn off by holding cancel . Checked for error codes . No codes . Made sure that the pressure hose was clear of debris. Reseated connections on control. Calibrated unit . Tested in auto diagnostics. Unit tested good .
Near Rochester, NY 14618
Steve
Job Details:
08/14/2019
REFRIGERATOR WHIRLPOOL WRF954CIHZ00
Removed ice from fan that was causing very noisy condition. ; saved tckt
Near Geneva, NY 14456
Dave F
Job Details:
08/14/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0
Drain pump issue error code F8E2 . Found piece of glass inside drain pump . .removed glass . Drain pump had failed . Replaced drain pump and ran unit in auto diagnostics. Unit tested good .; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
Near Rochester, NY 14618
Steve
Job Details:
08/14/2019
WASHER MAYTAG MVWB855DW0
"Found f7e9 locked rotor error. The tub moved freely. Tested in diagnostics and the motor or shifter was humming but no operation. Ordering control, motor and shifter. ; rqstng P&A on 1 W10754158 (motor stator) and 1 W10754448 (clutch) and 1 W11093097 (cntrl-elec)"
Near Lyons, NY 14489
Dave F
Job Details:
08/14/2019
WASHER MAYTAG MVWX655DW1
F8E1 long fill error code . Found the water valve filters were plugged not allowing the water to go into the unit fast enough. Cleaned filters. Calibrated unit . Ran in auto diagnostics. Unit tested good . If problem persists order W11127357 water valve housing .; dspstn on spec-tagged invntry: 1 W11158831 CAPACITOR
Near Rochester, NY 14625
Steve
Job Details:
08/14/2019
DISHWASHER KITCHENAID KDTM354ESS1
"Replaced right top rack adjuster for rack falling. The rack tests good. The bottom wheels on lower rack are all falling off. Ordering wheels. ; rqstng P&A on 4 WPW10195417 (wheel)s, dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK"
Near Webster, NY 14580
Steve
Job Details:
08/14/2019
REFRIGERATOR FRIGIDAIRE GLHS65EHB0
Found water valve is leaking. Ordering water valve. ; ordrng 1 242252702 (valve)
Near Webster, NY 14580
Dave L
Job Details:
08/14/2019
WASHER MAYTAG MVWB880BW0
Unit was noisy during spin due to a word tube bearing. Replaced bearing and tested. ; dspstn on spec-tagged invntry: 1 W10435302 BEARING
Near Rochester, NY 14621
Dave L
Job Details:
08/14/2019
DISHWASHER AMANA ADB1400AGS1
Rinse aid is not dispensing. Replaced dispenser and tested in diagnostics. Customer to monitor
Near Rochester, NY 14616
Dave L
Job Details:
08/14/2019
DISHWASHER KITCHENAID KDTE254EBL
Replaced broken upper rack adjusters
Near Webster, NY 14580
Dave L
Job Details:
08/14/2019
DISHWASHER KITCHENAID KDTE104ESS1
"Rinse aid is leaking through the dispenser. Ordering dispenser; ordrng 1 W10861000 (detergent dispenser), dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN and 1 WPW10605057 PUMP"
Near Hilton, NY 14468
Dave L
Job Details:
08/14/2019
REFRIGERATOR JENN AIR JFX2597AEM2
Replaced drain tube that was causing ice build up in the FC. ; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN
Near Henrietta, NY 14467
Evan
Job Details:
08/14/2019
RANGE WHIRLPOOL WFG505M0BS3
Customer stating that right rear burner will not spark. Upon inspection discovered that switch harness is failing. Tested burner with different switch from other harness and unit began to spark. Ordering switch harness ; ordrng 1 W10836473 (SWITCH HARNESS)
Near Henrietta, NY 14467
Evan
Job Details:
08/14/2019
WASHER WHIRLPOOL MVWB766FW1
Customer stated that unit is leaving while spots on clothing at end of cycle. Checked for Error codes. No codes were present. Ran test cycle. Unit completed cycle as it should. Spoke with customer about proper cycle selection and settings for certain loads. Unit itself tested good.
Near Henrietta, NY 14467
Evan
Job Details:
08/14/2019
WASHER WHIRLPOOL MVWX655DW0
Replacing wash plate due to teeth stripping on old wash plate causing unit not to agitate properly. Replaced wash plate. Ran calibration cycle. Ran diagnostic cycle. Unit tested good
Near Rochester, NY 14612
Dave L
Job Details:
08/14/2019
DISHWASHER WHIRLPOOL WDT710PAHW1
Manifold for top rack is broken. Light pipe for indicator is missing ordering manifold light pipe and control; ordrng 1 W10340681 (tube) and 1 W11036316 (light-ind) and 1 W11306302 (cntrl-elec)
Near Shortsville, NY 14548
Dave F
Job Details:
08/14/2019
DRYER KENMORE 110.678516
"Tension pulley squeaking . Replaced rollers ,belt and pulley with kit 4392067 . Tested unit . Tested good . ; used 1 4392067 (REPAIR KIT) from stock"
Near East Rochester, NY 14445
Shaiman
Job Details:
08/14/2019
WASHER WHIRLPOOL WTW4950XW0
"Replaced actuator, ran test verification cycle. Unit testing good. ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR"
Near West Henrietta, NY 14586
Evan
Job Details:
08/14/2019
WASHER WHIRLPOOL WTW7600XW1
Customer stated unit was displaying SD code for suds detection. Upon inspection discovered that bearing is failing. This is causing issue. Ordering bearing; ordrng 1 W10435302 (BEARING KIT )
Near Fairport, NY 14450
Steve
Job Details:
08/14/2019
REFRIGERATOR FRIGIDAIRE FGHN2866PF4A
Attached gear bar and tightened freezer door handle.
Near Manchester, NY 14504
Dave F
Job Details:
08/14/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00
Evaporator fan is not turning on . Tested fan in diagnostics. Fan not turning on . Customer had experienced power surge . Ordering evap fan W11024089 and control WPW10503278 ; ordrng 1 W11024089 (motor-evap) and 1 WPW10503278 (refer elect cont brd)
Near Hilton, NY 14468
Dave L
Job Details:
08/14/2019
WASHER WHIRLPOOL WFW85HEFW0
Unit is not sensing water level. Hose looks okay. Ordering harness control and pressure sensor; rqstng P&A on 1 W10448876 (water level switch) and 1 W10685626 (harns-wire) and 1 W11033860 (cntrl-elec)
Near Rochester, NY 14616
Dave L
Job Details:
08/13/2019
REFRIGERATOR WHIRLPOOL WRF989SDAM02
Replaced gaskets and ice maker that was not cycling customer to monitor
Near Rochester, NY 14625
Evan
Job Details:
08/13/2019
MICROWAVE KITCHENAID KOCE500ESS06
"Customer stated that unit is producing flapping noise when microwave is running. Ran unit upon arrival. Could hear noise customer was referring too. Noise is coming from cooling fan. Ordering cooling fan; ordrng 1 W10838964 (COOLING FAN), dspstn on spec-tagged invntry: 1 WPW105101010 MOTOR-TURNTABLE"
Near Webster, NY 14580
Dave L
Job Details:
08/13/2019
REFRIGERATOR KITCHENAID KSC23C8EYY02
Replaced evaporator cover and fan and thermistor provided by the customer removed ice from coil
Near Rochester, NY 14613
Dave L
Job Details:
08/13/2019
REFRIGERATOR AMANA ART318FFDW03
Replaced the evaporator and drier due to unit not cooling. Unit began working after Install
Near Rochester, NY 14617
Dave L
Job Details:
08/13/2019
REFRIGERATOR WHIRLPOOL ET1FTTXKQ02
Unit is not making ice due to the ice maker not energizing the water valve. Defrost drain is plugged. Ordering probe kit; ordrng 1 4317943 (icemaker only)
Near Rochester, NY 14613
Dave L
Job Details:
08/13/2019
MICROWAVE WHIRLPOOL WMH53521HV0
Found that the socket has a connector removed preventing the light from working. Reconnected. Unit tested good
Near Brockport, NY 14420
Shaiman
Job Details:
08/13/2019
DRYER WHIRLPOOL WED5600XW0
"Customer concerned about unit not spinning; the unit would only hum when hitting the start button. Turned the drum manually, pushed the door switch then hit start. Unit started and drum was spinning as it should. Unit testing good."
Near Penfield, NY 14526
Shaiman
Job Details:
08/13/2019
DRYER AMANA NED4655EW1
"Custer states unit ran for about 12 hours straight with no heat, then would not start at all. 240V present. All fuses and heating element tested good. Attempted to check for voltage dropping out. Plugged unit in to test and machine powered on with heat. Replacing timer due to the one time event of unit running all night. ; ordrng 1 W10857612 (TIMER)"
Near Webster, NY 14580
Shaiman
Job Details:
08/13/2019
WASHER MAYTAG MVWX700XW2
"Customer concerned about unit not being able to start a wash cycle; unit senses but does not wash. F7E1 error code stored. Could not complete an auto test and will not spin in manual diagnostics. Basket also won’t spin freely. Gear case is frozen and leaking oil; belt is also damaged. Gear case and belt should be replaced. Customer declined further repair. ; ordrng 1 W11035747 (GEAR CASE) and 1 WPW10006384 (BELT), dspstn on spec-tagged invntry: 1 W10404050 SWITCH-LID"
Near Hilton, NY 14468
Shaiman
Job Details:
08/13/2019
DRYER WHIRLPOOL LEQ9030PQ0
Customer concerned about unit not turning off when the door is opened. Issue was caused by a faulty door switch. Replaced switch. Unit testing good.
Near Fairport, NY 14450
Evan
Job Details:
08/13/2019
DISHWASHER MAYTAG MDB7100AWS
Customer stated that wires had burned up at junction box and electrician repairs wires but unit was not powering up. Upon inspection discovered that control was not responding to commands. Disassembled door and checked control for voltage. Control was receiving 120 but not responding to commands. Quoted customer to replace control. Customer does not want to proceed due to age of unit. Collecting service call fee
Near Hamlin, NY 14464
Shaiman
Job Details:
08/13/2019
WASHER MAYTAG MVWC565FW1
"Customer concerned about unit getting stuck in the sensing cycle. No error codes and unit completes auto diagnostics with no issues. Attempted to start unit on a normal cycle. Unit began to sense, then showed no signs of operation while still in sensing. Replacing control board. ; ordrng 1 W11162438 (CONTROL)"
Near Rochester, NY 14621
Evan
Job Details:
08/13/2019
RANGE WHIRLPOOL WFG505M0BS2
Customer stating that oven is not heating but burners are working. Upon inspection discovered that ignitor was broken at glow bar. Replaced ignitor. Ran bake test cycle. Unit tested good
Near Macedon, NY 14502
Evan
Job Details:
08/13/2019
DRYER MAYTAG MED6000XW0
Customer stated unit has piece hanging on rear wall of drum. Discovered that screw for steam valve cover had come loose and made contact with heating vent. Cover will need to be replaced. Ordering steam valve cover. ; ordrng 1 WPW10208422 (REAR DEFLECTOR )
Near Canandaigua, NY 14424
Dave F
Job Details:
08/13/2019
MICROWAVE WHIRLPOOL WMH53521HV0
"Microwave not turning on . Found that the fuse had blown due to the door switch failure . Installed new interlock kit W11244490 and new fuse WPM0805101 . Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK , used 1 WPM0805101 (FUSE-20A) from stock"
Near Webster, NY 14580
Evan
Job Details:
08/13/2019
RANGE JENN AIR JGRP436WP02
"Customer stating that entire unit is shutting off while oven is running bake cycle. Ran test bake to 350 upon arrival. Let unit run bake cycle for 35 mins then keypad screen went blank and unit began to reboot in the middle of bake cycle. Suspecting issue with keypad and control. Ordering keypad and control ; ordrng 1 WPW10145531 (CONTROL ) and 1 WPW10464535 (KEYPAD), dspstn on spec-tagged invntry: 1 W11113650 IGNTR-OVEN"
Near Rochester, NY 14605
Dave F
Job Details:
08/13/2019
MICROWAVE WHIRLPOOL WMH31017AS4
Plastic film on door is coming off . Called techline SR 7725586925Techline said that the plastic is to keep grease or things spilling on the glass inside the door . Cavity has a scuff mark may need some touch paint but is not causing an issue with unit .
Near Penfield, NY 14526
Dave F
Job Details:
08/13/2019
REFRIGERATOR KITCHENAID KRFF507ESS01
Replaced evap cover for tabs being broken . Installed new screws . Customer will monitor unit .
Near Ontario, NY 14519
Steve
Job Details:
08/13/2019
OVEN WHIRLPOOL WOS51ES4ES01
Found grease on glass the was hard to get off. Took apart door and cleaned the glass on inside. Had to use flat razor blade to get grease off. It looked almost like the glass was cloudy. Flat razor blade removed it.
Near Farmington, NY 14425
Dave F
Job Details:
08/13/2019
DRYER ROPER RGD4516FW0
"Unit is staying on and not turning off after cycle is finished needs new timer . Found that the rollers and the tension pulley were worn out . Installed new rollers and pulley . Ordering new timer W10857611; rqstng P&A on 1 W10857611 (timer), used 1 349241T (ROLLER-SUPPORT 2PK), and 1 WP691366 (PULLEY-IDLER) from stock"
Near Ontario, NY 14519
Steve
Job Details:
08/13/2019
DISHWASHER WHIRLPOOL KDTE234GPS0
Replaced dispenser door for door not opening. The dispenser tests good.
Near Webster, NY 14580
Steve
Job Details:
08/13/2019
OVEN KITCHENAID KSEG700ESS3
Replaced main control for f1e1 error. Ordering console for bake and osme number options not responding. ; ordrng 1 W10915661 (panl-cntrl)