Service History 165 - Appliance Tec

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Rochester, NY 14605

Steve

Job Details: 02/09/2022

"Found power to evap fan but its not running causing warm temp in fresh food section .,.ordering fan. ; rqstng P&A on 1 WP2315539 (Evap fan)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW00

Near Webster, NY 14580

James

Job Details: 02/09/2022

Unit intermittently freezing fresh food section. Tested diagnostics and fan spinning very slow. Need evap fan. ; ordrng 1 W11396715 (Fan) and 1 WP2169142 (Fan blade)

We serviced a

WHIRLPOOL WASHER

Model LCE4332PQ1

Near North Chili, NY 14514

Evan

Job Details: 02/09/2022

Customer stated unit was leaking water excessively. Found small crack in plastic tub that is causing issue. Replacement part has been discontinued. Collecting service call fee

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ07

Near Rochester, NY 14624

Dave L

Job Details: 02/09/2022

Customer has already received service. ; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Spencerport, NY 14559

Dave L

Job Details: 02/09/2022

Customer provided a video of the intermittent noise. Inspected cam and drive pulley for wear. No visible wear. Suspecting rounded off gear inside gearcase. Ordering gearcase and agitator ; ordrng 1 W11423758 (Gear case) and 1 W11395428 (Agitator) and 1 W11510461 (Wash plate)

We serviced a

WHIRLPOOL OVEN

Model WFE535S0LZ0

Near North Chili, NY 14514

Evan

Job Details: 02/09/2022

Customer stated that unit is displaying f6e1 code. Codes relates to range over desired temp. Found that unit is heating as soon as oven is plugged in. Control is causing issue. Ordering control ; O-emld tckt

We serviced a

MAYTAG WASHER

Model MVWC450XW3

Near Walworth, NY 14519

James

Job Details: 02/09/2022

Unit leaking underneath and not finishing cycle. Tachometer test failed and unit leaking from gearcase. Need actuator and gearcase. Customer denied repair

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Rochester, NY 14611

Evan

Job Details: 02/09/2022

Customer stated that agitator was loose and clothing was ripping. Upon arrival found bolt for agitator bolt was missing. Discovered bolt in bottom of tub. Reattached bolt and tested unit. Ran diagnostic cycle. Unit tested good

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Brockport, NY 14420

Dave L

Job Details: 02/09/2022

"Unit was dispatched for draining issues. Drain circuit tested good from control. Found low water error. Valves checked ok. The machine was most likely not connected to hot water. All functions testing ok. ; (created new UIS, deleted prior attachment to UisID 71904)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKW0

Near Hilton, NY 14468

Dave L

Job Details: 02/09/2022

Installed lower spray arm. Tested unit in diagnostics. Checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2568AEW

Near Penfield, NY 14526

James

Job Details: 02/09/2022

Ui flashes and resets every few seconds. Contro board failure. Ordering control. Unplugged unit. ; ordrng 1 W10890094 (Control) and 1 Sh15

We serviced a

KENMORE DISHWASHER

Model 66513862K601

Near Rochester, NY 14620

Evan

Job Details: 02/09/2022

Customer stated that unit was making noise. Found that spray arm is detached causing noises reattached spray arm ran unit to confirm function. Unit tested good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Irondequoit, NY 14609

James

Job Details: 02/09/2022

Unit turns off for long periods of time and temperature rises and freezer thaws out. Unit begins cooling again on its own. Called techline sr7732926862. They said to check for loose connections and power coming in and thats not it to replace user interface. Tested unit with 122v with proper polarity. Req control and ui. ; rqstng P&A on 1 W11035836 (Control) and 1 W11082783 (Ui)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Pittsford, NY 14534

Steve

Job Details: 02/09/2022

Found the ice maker hole that holds bail arm is worn and arm is falling out of hole. Bent bail arm to keep it in place. If problem persists preorder ice maker.

We serviced a

WHIRLPOOL WASHER

Model WTW8600YW0

Near West Henrietta, NY 14586

Steve

Job Details: 02/09/2022

Found bearing is very loud in spin. Quoted for bearing replacement. Customer is going to decide on repair. ; rqstng P&A on 1 W10435302 (Bearing) and 1 Sh15 (Shipping)

We serviced a

WHIRLPOOL WASHER

Model WTW8500DW4

Near Rochester, NY 14626

James

Job Details: 02/09/2022

Replaced gearcase and wash plate. Calibrated and ran diagnostics cycle successfully. ; dspstn on spec-tagged invntry: 1 W11455453 GEARCASE

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS02

Near Hilton, NY 14468

Dave L

Job Details: 02/09/2022

Replaced left side ff door due to scratch.

We serviced a

WHIRLPOOL DRYER

Model MGD8630HC1

Near Hilton, NY 14468

Dave L

Job Details: 02/09/2022

Replaced console. Unit tested ok.

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FS00

Near Rochester, NY 14616

James

Job Details: 02/09/2022

Panel cracked. Replaced panel and inspected. Tested ui and verified operation.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Newark, NY 14513

Dave F

Job Details: 02/09/2022

Freezer not defrosting . Lights in freshfood are not working . Freezer led out . Customer didnt want to fix led . Wired the led wires together lights in freshfood are working now . Replaced defrost thermistor in freezer and defrosted the unit . . Unit tested good . If problem persists order WPW10675033 control . ; used 1 WPW10383615 (THERMISTER-FREEZER) from stock

We serviced a

WHIRLPOOL RANGE

Model WFC150M0EB3

Near Clifton Springs, NY 14432

Dave F

Job Details: 02/09/2022

Replaced right front switch for element not working . Tested unit . Tested good

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Canandaigua, NY 14424

Dave F

Job Details: 02/09/2022

"F9E1 long drain error code .. found the drain filter was plugged . Cleared filter tested unit , tested good . Drain pipe is not draining and overflowing."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHZ00

Near Bloomfield, NY 14469

Dave F

Job Details: 02/09/2022

Unit is having different issue than before the drain tube duck bill was clogged. Cleared duck bill and defrosted unit and drain . Unit tested good .. if problem persists order W11190084

We serviced a

MAYTAG WASHER

Model MHW7000AW0

Near Rochester, NY 14618

Chuck G

Job Details: 02/08/2022

"Customer stated that there was a brown out or outage and the unit would not turn on after that. I checked the voltage going to the unit and then at the board, voltage is good. I unplugged and reset the unit, and the unit powered on. I ran a diagnostic test cycle and started a normal cycle in which the unit ran normally. No error codes. Unit tested good ; dspstn on spec-tagged invntry: 1 W10445519 CCU"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Rochester, NY 14624

Chuck G

Job Details: 02/08/2022

"Replaced Hub, basket and wash plate. Put unit into diagnostic test mode and a drain and spin cycle and it operated normally. Unit tested good ; dspstn on spec-tagged invntry: 1 W10528947 HUB"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Rochester, NY 14611

Chuck G

Job Details: 02/08/2022

"Customer stated that the unit would not start a cycle. Unit is getting proper voltage. I put the unit into a diagnostic mode and found that unit was not getting water. I checked all connections on the control and water valve, found a loose connector control. I made sure all connections where correct. I tested unit , unit tested good."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Victor, NY 14564

Chuck G

Job Details: 02/07/2022

"Customer stated that the units console was unresponsive and they saw a F2E2 error code. I verified code , unplugged unit and checked the connections on the control. I powered unit up and console was now responding, put unit into diagnostic test mode and it completed cycle successfully. I ran a quick wash cycle and it also completed cycle successfully. Unit tested good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Macedon, NY 14502

Chuck G

Job Details: 02/07/2022

"Customer stated that pods are not releasing , dishes are not coming out clean and that they are finding rust particles in the unit. I checked for error codes, no stored codes. I ran a diagnostic cycle which it completed successfully, the soap dispenser was open upon completion. I did hear the stay arms moving and slashing water around. I did notice some hard calcium stain which indicates hard water but i could not find the source of the surface rust stains. As far as operation the unit tested good."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ0

Near Walworth, NY 14568

Chuck G

Job Details: 02/07/2022

"Customer stated that dishwasher was not draining. I verified that the unit would not drain, pump was not running. I inspected drain pump and discovered that a mouse had chewed through the harness on the drain pump. I spliced the wire going to drain pump. I explained to the customer that they have to take care of there mouse problem or it will happen again. Tested unit and unit tested good. ; dspstn on spec-tagged invntry: 1 WPW10591570 SUMP & MOTOR"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT780SAEM2

Near Fairport, NY 14450

Chuck G

Job Details: 02/07/2022

"Customer stated that the unit is not draining. I inspected the drain pump and cleaned out obstructions, tested drain pump and it did not drain. Found drain pump is water logged and pump is getting power. Ordering drain pump. ; ordrng 1 WPW10348269 (Drain pump)"

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW2

Near Geneva, NY 14456

Chuck G

Job Details: 02/04/2022

"Installed new console but still had the same symptom, uninstalled new console and reinstalled old console. Tested lid lock and the lid lock is faulty. Replaced lid lock. Unit tested good ; used 1 W10810403 (Lid lock) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Geneva, NY 14456

Chuck G

Job Details: 02/04/2022

"Replaced door strike. Tested unit , unit tested good ; dspstn on spec-tagged invntry: 1 W11394572 DOOR LATCH and 1 W11457841 STRIKE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Ionia, NY 14475

Dave F

Job Details: 02/03/2022

LED in freshfood section is not working . Unit needs new module . Ordering part W11527432; ordrng 1 W11527432 (LED module)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Bloomfield, NY 14469

Dave F

Job Details: 02/03/2022

Customer is experience the clothes not being as dry on certain cycles. No error codes .Units are no longer being sent the owners manual customer did not know that the bulky items only does a slow spin compared to the other cycles that they do a fast spin. Leveled unit put clothes in unit got them wet and ran unit in drain and spin . Did spin out and tested good . Customer drain is a little slow should be looked at but unit does work .; dspstn on spec-tagged invntry: 1 W10721967 CAM

We serviced a

KITCHENAID DISHWASHER

Model KUDE70FXSS4

Near Walworth, NY 14568

Dave F

Job Details: 02/03/2022

Replaced wash pump . Unit is no longer leaking . Unit tested good .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Pittsford, NY 14534

Dave F

Job Details: 02/03/2022

Compressor not starting found the start relay was clicking .replaced start relay tested unit compressor was pulling 20 A while starting it was trying to start but never actually started unit .needs new compressor ordering parts; ordrng 1 W11209866 (compressor) and 1 W11506635 (access valve) and 1 WPW10143759 (drier) and 2 W11504445 (5/4)s and 2 W11504434 (6/2)s and 2 W11504436 (6/1.8)s and 2 W11504416 (8.5/6)s

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Rochester, NY 14612

James

Job Details: 02/03/2022

Replaced basket and calibrated. Ran high spin successfully.

We serviced a

WHIRLPOOL RANGE

Model WFG515S0JW1

Near Rochester, NY 14610

Dave F

Job Details: 02/03/2022

Checked ground on outlet was good . Replaced DSI board . Left and right front burner and caps . Tested unit . Tested good .

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Rochester, NY 14612

James

Job Details: 02/03/2022

Replaced basket and calibrated. Ran high spin successfully.

We serviced a

WHIRLPOOL DRYER

Model CGM2745FQ0

Near Rochester, NY 14626

James

Job Details: 02/03/2022

"Unit heats but doesn't dry. Unit heating properly for first 10-15 minutes then gas valve no longer opening. Need gas coils. Replaced gas coils and cleaned blower housing. Tested unit and verified operation. One year warranty on repair. ; used 1 279834 (Coil), and 1 Sh15 from stock"

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Rochester, NY 14626

James

Job Details: 02/03/2022

Unit spins off balance and clothes gets stuck under agitator. Tightened tub nut and replaced agitator. Checked for level and calibrated. Ran high spin successfully.

We serviced a

AMANA DRYER

Model NGD4655EW0

Near Rochester, NY 14612

Dave L

Job Details: 02/03/2022

Found worn drum rollers causing noise. Installed repair kit and cleaned cabinet. Testing ok. ; dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT

We serviced a

WHIRLPOOL WASHER

Model WFW9200SQ02

Near Rochester, NY 14612

James

Job Details: 02/03/2022

Bellows is torn causing leak. Replaced bellows and tested. Found no leaks. One year warranty on repair.

We serviced a

KITCHENAID OVEN

Model KEBS207SSS04

Near Pittsford, NY 14534

Dave F

Job Details: 02/03/2022

Unit is not now heating . It is only getting 120 volts on one side . Went to breaker it was on . Checked voltage at breaker and found that it is not sending 120 on red . There was another 40 amp breaker that was not being used in the breaker box . Swapped breaker and unit tests good .

We serviced a

WHIRLPOOL MICROWAVE

Model AMV2307PFS0

Near Rush, NY 14543

Dave F

Job Details: 02/03/2022

Unit is saying door when trying to start door switch is bad . Replaced interlock with updated part W11244494 . Tested unit . tested good ; used 1 W11244494 (INTERLOCK) from stock

We serviced a

KITCHENAID RANGE

Model KSDG950ESS0

Near Rochester, NY 14612

James

Job Details: 02/03/2022

"Unit had f9e0 f1e1 and f2e1 errors. Cancel button won't work unless ui is disconnected and reconnected. Tested unit and had 242v at terminal block. Ordering control and ui to be replaced at same time. ; ordrng 1 W10915031 (Console) and 1 W11100515 (Control), states that autho needed"

We serviced a

WHIRLPOOL DRYER

Model WED6620HW1

Near Rochester, NY 14612

Dave L

Job Details: 02/03/2022

Replaced drum due to damaged finish coming off on clothes/ noise. New drum sounds much better.

We serviced a

WHIRLPOOL WASHER

Model WTW4616FW2

Near Rochester, NY 14612

Dave L

Job Details: 02/03/2022

Customer is having an issue with damaged clothing. Found full was off due to suds in the pressure hose. Cleared hose and calibrated unit. Customer to monitor.

We serviced a

MAYTAG WASHER

Model MVWC415EW0

Near Rochester, NY 14616

Dave L

Job Details: 02/03/2022

Plastic ring on wash basket is damaged and leaving pieces in the wash tub. Ordering tub. ; ordrng 1 ShipdirectW10521298 (Ship direct Wash basket)

We serviced a

AMANA RANGE

Model AER6603SFS1

Near Rochester, NY 14617

Evan

Job Details: 02/03/2022

Customer stated that unit was still experiencing issue. Confirmed that broil is turning on when running a bake cycle. Unit generated error code f6e1 for range oven temperature. Control will need to be replaced. Quoted customer for control replacement. Customer does not want to proceed at this time.

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Rochester, NY 14616

Dave L

Job Details: 02/03/2022

Replaced pump and OWI due to water remaining at the end of the cycle. Recalibrated OWI in diagnostics. Customer to monitor ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near Brockport, NY 14420

Dave L

Job Details: 02/03/2022

The customer is describing defrosting issues. Unit was not powered on when no got there. When energized the unit began to cool normally. Defrost heater came on in diagnostics. Ordering control and thermistor. Left unit running to verify diagnosis on return visit. ; ordrng 1 W10384183 (Thermistor) and 1 W11357371 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Brockport, NY 14420

Dave L

Job Details: 02/03/2022

Replaced torn right side fresh food gasket. ; dspstn on spec-tagged invntry: 1 W10830162 GASKET

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKW0

Near Hilton, NY 14468

Dave L

Job Details: 02/03/2022

Lower spray arm is broken ordering spray arm.; ordrng 1 W11550888 (Spray arm)

We serviced a

JENN AIR OVEN

Model JJW3830DS02

Near Rochester, NY 14624

Evan

Job Details: 02/03/2022

Customer stated that unit was failing to respond to commands. Needs to flip breaker each time in order for panel to respond when making selection. Checked for error codes unit displaying code F2e0 for keypad being disconnected. Console will need to be replaced. Ordering console ; ordrng 1 W11232121 (Console)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Rochester, NY 14621

Evan

Job Details: 02/03/2022

Customer stated that unit was making noise. Found large amount of change in between and underneath agitator. Removed all change. Ran unit in spin and agitation to confirm function. Unit tested good

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW2

Near Geneva, NY 14456

Chuck G

Job Details: 02/02/2022

Customer stated that the unit is not responding to commands. I verified that unit was not responding to commands but it would let me into the diagnostic test cycle which the unit did complete the test cycle successfully. I tried to reset the unit by unplugging it but the Console was still not responding in normal operation. Unit needs a console

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Geneva, NY 14456

Chuck G

Job Details: 02/02/2022

"Installed bellows , ran a diagnostic test cycle and inspected for any leaks. No leaks and unit is operating as it should. Unit tested good"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Geneva, NY 14456

Chuck G

Job Details: 02/02/2022

Replaced fill valve and verified that there are no more leaks. Unit tested good ; dspstn on spec-tagged invntry: 1 W11434044 VALVE

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Geneva, NY 14456

Chuck G

Job Details: 02/02/2022

"Customer stated that unit would not lock or start. I discovered that the lid strike assembly is broken. Unit needs lid strike assembly. Ordering strike assembly (shows that the office has 5 in stock); ordrng 1 W11457841 (Strike assembly), dspstn on spec-tagged invntry: 1 W11394572 DOOR LATCH"

We serviced a

WHIRLPOOL WASHER

Model WFC8090GX0

Near Lyons, NY 14489

Chuck G

Job Details: 02/02/2022

"Customer stated that the unit has displayed a F8E1 error code 5 times since he installed the unit in October, each time the code was displayed the unit would stop. I checked the unit for codes and found no other code then the F8E1 code. The unit is receiving 240v. I ran the cold water valve and the condensation valve in the diagnostic mode and it tested good. I then ran the cold water valve again and turned on the kitchen sink and the water to unit slowed down, then i flushed the toilet and the water to unit came to a crawl. I explained to the customer that the unit isnt getting enough water when the sink and toilet is running and that is a plumbing problem. Unit tested good"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Honeoye Falls, NY 14472

Chuck G

Job Details: 02/01/2022

"Customer stated that unit was not working and That there was a F9E1 ( long drain error code). I checked for error codes and confirmed the code, also found F0E2 code for over-suds. I cleaned the drain pump and reset the unit. I ran a diagnostic cycle and then a drain & rinse cycle, the unit operated normally. I explained to the customer about how much detergent that should be used. Unit tested good"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Brighton, NY 14610

Chuck G

Job Details: 02/01/2022

"Upon arrival the noise was still happening durning the drain & rinse. I busted off old Wash plate and removed tub and cleaned out the debris from under the tub, i removed drain pump and cleaned debris from drain line as well. I reinstalled tub, wash plate and drain pump, ran several test cycles and the unit is operating and sound normally. Unit tested good."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Rochester, NY 14609

Chuck G

Job Details: 02/01/2022

"Customer stated that the unit is off balance. I found errors codes F0E5 & F0E9 which are related to unbalanced loads. I leveled the machine and Ran test cycle, unit is working as it should. I explained to the customer on how to load the unit. Unit tested good"

We serviced a

WHIRLPOOL WASHER

Model MVWB766FW1

Near Fairport, NY 14450

Chuck G

Job Details: 01/31/2022

Customer stated that lid was cracked and the door would not latch without pushing down on the door. I confirmed that the plastic housing that holds the left side hinge in place is cracked and the door needs to be replaced. Replaced door . Unit tested good ; dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Webster, NY 14580

Chuck G

Job Details: 01/31/2022

"Customer stated that the unit didnt finish a cycle and she smelled a burning smell. I ran a diagnostic test and unit operated as normal but i did hear that something was going on underneath the unit. I inspected hub which checked out fine . Then inspected gear case, belt, pulley and cam. Cam seemed alittle worn , replaced cam and pulley. I ran another diagnostic and drain & spin cycle. I could find no burning smell. Unit tested good ; dspstn on spec-tagged invntry: 1 W11454734 GEARCASE , used 1 W10721967 (Cam) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW0

Near Rochester, NY 14609

Chuck G

Job Details: 01/31/2022

Installed new board and the issue was still the same. After inspecting the motor and gear case i discovered grease. I removed the new board and replaced with the original board. I started a normal cycle and machine started cycle but was making a grinding noise. Unit needs a gear case and motor. Customer is electing to purchase a new unit. Please refund customer for the control. ; dspstn on spec-tagged invntry: 1 W11100602 CNTRL- ELEC

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near West Henrietta, NY 14586

Chuck G

Job Details: 01/31/2022

"Replaced adjusters on upper rack, Rack tested good. While i was there customer stated that she didnt think the unit was getting enough water because her dishes were not clean. I ran a diagnostic and noticed that unit was getting hardly no water at all. Verified that water was going to the fill valve and the fill valve is receiving 120v. Ordering fill valve ; ordrng 1 WPW10327249 (Fill valve), dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER"

We serviced a

MAYTAG WASHER

Model MHW6000XW1

Near Pittsford, NY 14534

Chuck G

Job Details: 01/28/2022

Customer stated that after initially starting cycle the unit would throw a error code and turn off. I found a F8E2 error code which is a dispenser motor error . I preformed a diagnostic cycle and i could not see or hear the dispenser motor running. There is a service pointer on the F8E2 error code. Ordering a dispenser motor ; ordrng 1 WPW10352973 (Dispenser motor)

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Rochester, NY 14624

Chuck G

Job Details: 01/28/2022

"Customer stated that washer was making a loud noise when going into a spin. I ran a diagnostic test and discovered that the basket is very wobbly, then ran a drain and spin to confirm. I could not get Washplate out to inspect drive hub, i will have to break the Washplate out. Ordering drive hub, Washplate and tub ; ordrng 1 W10902814 (Washplate) and 1 W10528947 (Drive hub) and 1 W10752719 (Basket)"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Rochester, NY 14624

Chuck G

Job Details: 01/28/2022

"Customer stated that unit was not heating. I confirmed that the unit was getting 240v , i checked for continuity at the heating element and it tested faulty. Replaced heating element and tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 279838 ELEMENT"

We serviced a

MAYTAG WASHER

Model MVWB725BW0

Near Rochester, NY 14623

Chuck G

Job Details: 01/28/2022

"Customer stated that unit would not drain or spin, i ran a diagnostic cycle and the unit did drain and spin but there was roaring sound indicating that bearing is bad and needs to be replaced. Customer is electing to purchase a new unit and not repair ; dspstn on spec-tagged invntry: 1 W10435302 BEARING"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Pittsford, NY 14534

Chuck G

Job Details: 01/28/2022

"Customer stated that the control panel would stop functioning every evening and he would have to turn the power off to reset . I verified the situation by starting a cycle, canceling the cycle and restarting a cycle , the control was unresponsive . I replaced control and tested unit , unit tested good"

We serviced a

WHIRLPOOL DRYER

Model WET4027HW1

Near Perinton, NY 14450

Chuck G

Job Details: 01/27/2022

"Customer stated that there is a humming noise while the dryer is in use and that the door lock switch is not working. I verified that the two issues existed. I found that the blower housing didnt have a good seal on the blower which was causing a whistling sound, made an adjustment to housing and it fixed the problem. I also found that the door wasnt engaging the door switch, i adjusted door and it corrected the problem. Tested unit and unit tested good"

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Macedon, NY 14502

Chuck G

Job Details: 01/27/2022

"Customer stated that the drain pumps runs all the time and door would not unlock , upon arrival the unit was unplugged. I inspected drain pump and found some items inside pump that was preventing the pump to drain. I removed items and cleaned out debris from drain pump then ran a test cycle in diagnostic mode which resulted in the unit operating as it should. Unit tested good"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Brighton, NY 14610

Chuck G

Job Details: 01/27/2022

"Customer stated that he is hearing a strange noise while the unit is draining. I confirmed the noise while unit was in diagnostic mode , i ran a high spin and i could hear a clanking sound while the unit was in high spin. I ran another diagnostic cycle to confirm what i was hearing and the noise went away but in high spin i could hear that something is in the drum. I could not get the Washplate out to inspect drum without breaking it. Ordering Washplate ; ordrng 1 W10752283 (Washplate)"

We serviced a

WHIRLPOOL WASHER

Model WFW9400SW04

Near Rochester, NY 14618

Chuck G

Job Details: 01/27/2022

"Customer states that the unit is shaking while in spin. I verified that the unit is shaking by putting the unit into a drain & spin cycle, while in a high spin there is a noise that indicates that the bearing is going bad. Unit needs an inner and outer drum replacement. Customer is electing to purchase a new unit because of the age of the unit and parts needed for repair are not available."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Rochester, NY 14623

Chuck G

Job Details: 01/27/2022

"Replaced control. After replacing the control i put the unit into diagnostic test mode and then ran a drain & spin cycle , unit passed both tests. Unit tested good"

We serviced a

MAYTAG DISHWASHER

Model MDB7749SBM3

Near Rochester, NY 14626

Dave L

Job Details: 01/26/2022

Unit was over sudsing and leaking from door. Cleared suds from unit until leak went away. Testing ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Phelps, NY 14532

Dave F

Job Details: 01/26/2022

"Unit 3 way valve clicking . Unit is having DC short on the system . Unplugged LED Board still doing it . Unplugged DC power and unit still doing it . Called techline Sr 7732820704 . Said to replace LED, UI and main control . Left LED board unplugged. If problem persists customer is going to call ; rqstng P&A on 1 W10830288 (cntrl-elec LED BOARD) and 1 W10843055 (cntrl-elec MAIN CONTROL) and 1 W11387386 (UI)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Rochester, NY 14606

Dave L

Job Details: 01/26/2022

Unit was vibrating excessively during spin because it was teetering on two feet. Properly leveled unit and testing spin in diagnostics

We serviced a

WHIRLPOOL RANGE

Model MER8800FZ0

Near Fairport, NY 14450

Steve

Job Details: 01/26/2022

Found broken bake element. Ordering element.; rqstng P&A on 1 W10779716 (Element)

We serviced a

MAYTAG REFRIGERATOR

Model MFW2055FRZ

Near Rochester, NY 14621

Dave L

Job Details: 01/26/2022

Kristen Taylor claim number 165748 gave approval for door replacement. She said there was not an authorization number to provide me with. ; ordrng 1 LW10858426 and 1 Sh (Sh)

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS25C4MGZ00

Near Irondequoit, NY 14617

Dave L

Job Details: 01/26/2022

Unit would not make ice due to a frozen fill tube. Thawed fill tube and tested in diagnostics. Unit tested ok. ; dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER ASSEMBLY

We serviced a

AMANA RANGE

Model AER66035FSI

Near Rochester, NY 14617

Dave L

Job Details: 01/26/2022

Customer was concerned with broil function energizing fitting bake. Verified proper operation of broil and bake settings. Unit tested ok.

We serviced a

AMANA DRYER

Model NED4855EW1

Near Rochester, NY 14616

Dave L

Job Details: 01/26/2022

Removed plastic debris from blower housing that was causing a noise ; dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ09

Near Rochester, NY 14626

Dave L

Job Details: 01/26/2022

Filter head is leaking. Ordering filter housing. ; ordrng 1 W11346622 (Filter head)

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC0

Near Sodus, NY 14551

James

Job Details: 01/26/2022

Unit loud to to worn gearcase. Replaced gearcase qnd calibrated then ran diagnostics cycle successfully. One year warranty on repair.

We serviced a

KITCHENAID 50#IM 18' FS

Model KUID508HPS00

Near Williamson, NY 14589

James

Job Details: 01/26/2022

Replaced controls and transformer and unit still not functioning. Found open neutral wire between plug and drain pump. Need pump assembly. ; ordrng 1 W11539855 (Pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Rochester, NY 14626

Dave L

Job Details: 01/26/2022

Filter housing screw was not full tightened causing the filter door to unlatch. Fastened screw and made sure the customer was able to close filter door.

We serviced a

KITCHENAID RANGE

Model KFGC506JSS00

Near Webster, NY 14580

James

Job Details: 01/26/2022

Parts on backorder. Unit has a delay when selecting temperature. Bake will not start and unit not going into diagnostics. Need ui and control. ; ordrng 1 W11394661 (Ui) and 1 W11394663 (Control)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Webster, NY 14580

James

Job Details: 01/26/2022

S17304. Heater bushing failure causing leak on lh side. Need new element. ; schdld next appmnt for 2/1 TUE !

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Rochester, NY 14610

James

Job Details: 01/26/2022

Appt was made prior to warranty expiring. Unit not agitating due to actuator disengaging from clutch. Replaced actuator and calibrated. Ran diagnostics test cycle successfully. ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Rochester, NY 14607

James

Job Details: 01/26/2022

"Replaced stop, control and fan harness. Found defrost drain clogged. Defrosted drain and verified fan operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Rochester, NY 14621

James

Job Details: 01/26/2022

Unit delivered with dents down rh side. Called techline. Sr7732815964. Called trade care. They transferred me to exchange team and was on hold 15 minutes before hanging up. Customer has to call exchange team for non repairable.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFC2062FEZ05

Near Rochester, NY 14626

James

Job Details: 01/26/2022

Freezer handle loose. Removed handle and tightened lugs then reinstalled handle. Unit functions properly. Left part with customer

We serviced a

GE RANGE

Model JGBS66REK4SS

Near Rochester, NY 14621

Evan

Job Details: 01/26/2022

Unit was delivered without burner knob and left side grate. Replaced both parts. Unit tested good

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Fairport, NY 14450

Steve

Job Details: 01/26/2022

Replaced timer for not advancing and dryer not shutting off. Unit operates as expected.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS

Near Palmyra, NY 14522

Dave F

Job Details: 01/26/2022

Replaced air tower and checked temperatures were good . Fresh food evap is clear and no water inside the unit . Ice cubes are bridging found the unit needed to be leveled . Lifted legs up to push the water more back in the ice maker mold . Tested unit tested good . Customer to monitor

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW0

Near Palmyra, NY 14522

Dave F

Job Details: 01/26/2022

Replaced control for display not working . Tested unit . Tested good