Near Churchville, NY 14428
Dave L
Job Details:
01/26/2021
WASHER MAYTAG MVWB835DW4
Replaced console due to intermittent operation. Sealed and treated convection to UI on back of console. Customer to monitor.
Near Rochester, NY 14615
Tanner
Job Details:
01/26/2021
WASHER WHIRLPOOL WTW5000DW1
Q1 no q2 no q3 noComplaint of no spin. Following stored errors:F0E5 off balance loadF2E1 stuck keyRan autodiagnostics and unit would not spin. Hub failure noise made. Examined hub and found hub had been completely worn. Inspected drive shaft and drive shaft has deteriorated causing it to not interlock with drive hub. Quoted for new gearcase less cost of prior repair. Customer opting to replace machine. Replacing drive hub under ATEC warranty. Can no longer warranty this repair due to condition of gearcase.; used 1 W10528947 (HUB) from stock
Near Webster, NY 14580
Tanner
Job Details:
01/22/2021
DISHWASHER KITCHENAID KDFE104DSS4
"Q1 no q2 no q3 noComplaint of no wash. Lower rack wheels fallen off.Left adjuster clip is broken so basket is not secure on racks. Customer handed over check valves from manifold that fell out. Following stored errors:F10E1 dispenser error.Ran autodiagnostics and unit fills. Motor never runs. Checked continuity of motor and tested poorly. Ran wash cycle and measured voltage to motor from control at 1.2 VAC. Short in motor may have taken out ACU. Attempted to repair manifold but plastic that check valve clips in to is broken. Ordering motor ACU and lower rack wheels, manifold, upgraded adjuster assembly.; rqstng P&A on 1 WPW10605057 (Motor Sump) and 1 W10909702 (ACU) and 2 WPW10195417 (Wheel assembly)s and 1 WPW10340542 (Manifold) and 1 WPW10546503 (Adjuster assembly)"
Near Webster, NY 14580
Tanner
Job Details:
01/22/2021
WASHER MAYTAG MHW5630HW0
Q1 no q2 no q3 noComplaint of water leaking. Not always a complete drain. Following stored errors:F5E2 F0E1 load in drum during clean washer cycle. Ran autodiagnostics cycle and completed without issue. Found soap scum on edge of dispenser and panel and can see path flowing down to bottom. Ordering new dispenser per service pointer W1148173.; ordrng 1 W11465533 (Dispenser)
Near Pittsford, NY 14534
Dave L
Job Details:
01/22/2021
REFRIGERATOR KITCHENAID KFXS25RYMS4
Customer is concerned with a burning smell coming from the unit. Inspected machine compartment ice room LED lighting and evaporator compartment for electrical damage. Found debris sitting next to the right hand corner of the defrost heater likely causing the smell pictures attached. Customer had the unit pulled out when I arrived. When picking up the power cord the waterline began to leak at a kink that was present near the floor.The The amount of pressure needed to get the waterline to leak as it did was Insignificant. The waterline would have Broken when pushing the unit back into place. The needle valve used to feed the refrigerator water supply would not seat properly causing the customer to have to shut off water to the home. Left water shut off to the house. And made recommendations on how the customer may go about having the waterline repaired. Pictures attached of the waterline and the position of the refrigerator on arrival
Near Rochester, NY 14610
James
Job Details:
01/22/2021
DRYER WHIRLPOOL WGB5550XW0
Q1 n. Q2 n. Q3 n. Unit loud due to stuck idler and worn belt. Need dryer repair kit. ; ordrng 1 4392067 (Kit) and 1 Sh (Sh)
Near Avon, NY 14414
Dave L
Job Details:
01/22/2021
COOKTOP KITCHENAID KGCC506RWW07
Replaced thermally damaged switch harness. Cooktop tested good after the repair.
Near Spencerport, NY 14559
Dave L
Job Details:
01/22/2021
DRYER MAYTAG MEDC465HW0
Customer concerned with noise coming from dryer during use. Listen to a video of a slight ticking sound coming from the dryer when its first turned on. Customer also stating that the dryer makes a humming noise audible from the upstairs living area. Started dryer several times to try to re-create the noise. Although the dryer is said to have made the noise earlier in the day well in the home we were unable to re-create it. Disassemble dryer to check bulkhead rollers side panels belt idler motor and pulley for loose damaged or worn areas. Did not find anything out of the ordinary inside the dryer cabinet. Inspected drum felt and sliders for foreign objects and wear. When reassembling the dryer special care was made to make sure all screws and fasteners were properly in place and tight. After reassembly the dryer was re-tested several times with no abnormal noises. The dryer sits high and all 4 feet which may be contributing to the noise the customer declined hav
Near Webster, NY 14580
Tanner
Job Details:
01/22/2021
DISHWASHER MAYTAG MDB4949SHZ1
Q1 no q2 no q3 noUnit has been removed.
Near Ontario, NY 14519
Evan
Job Details:
01/22/2021
WASHER WHIRLPOOL WFW6620HC2
Replacing cold water valve due to Cold water valve failing to fill during rinse cycle. Replaced cold water valve. Tested unit. Unit tested good
Near Rochester, NY 14623
Steve
Job Details:
01/22/2021
MICROWAVE WHIRLPOOL WMH32519CT1
Replaced magnetron and diode for not heating. The microwave tests good
Near Fairport, NY 14450
Evan
Job Details:
01/22/2021
RANGE JENN AIR JGC8536ADS
Replacing ignitor for center burner and RF burner due to both burners failing to light. Replaced ignitors tested burners. Unit tested good
Near Rush, NY 14543
Steve
Job Details:
01/22/2021
RANGE JENN AIR JES9750CAW00
Replaced open bake element and the oven is now heating.
Near Pittsford, NY 14534
James
Job Details:
01/22/2021
DISHWASHER KITCHENAID KDTE334GPS0
Replaced valve and tested twice. Unit no longer makes hammer noise. No leaks found.
Near Honeoye Falls, NY 14472
Steve
Job Details:
01/22/2021
RANGE KITCHENAID KEBC247VSS02
Replaced gasket for brittle gasket and heat escaping.
Near Rochester, NY 14623
Steve
Job Details:
01/22/2021
REFRIGERATOR WHIRLPOOL WSF26C3EXW01
"On arrival, the ice maker had full bin of ice. The customer stated it would sometimes make ice and sometimes not make ice. The customer wanted to go ahead with repair. Replaced ice maker."
Near West Henrietta, NY 14586
Steve
Job Details:
01/22/2021
WASHER WHIRLPOOL WFW6620HC0
"Replaced stator motor, dispenser and coupler for leaking. ; used 1 W11409996 (DEFLECTOR) from stock"
Near Rochester, NY 14617
James
Job Details:
01/22/2021
DRYER WHIRLPOOL WED5100HW0
Q 1n. Q2 n. Q3 n. Moisture sensor open error. Tested dryer and time counted down properly. Tested sensors from control and they passed. Fond connector loose on sensor bar. Tightened connection. Customer is to monitor if problem persists replace control. Left parts.
Near Rochester, NY 14612
James
Job Details:
01/22/2021
WASHER MAYTAG MHW8630HW1
Q1 n. Q2 n. Q3 n. Unit not spinning out properly. F0e5 error. Cleared error codes. Ran spin cycle and tub moved considerably before self balancing. Adjusted spin settings and saved them. Customer is to monitor if problem persists replace control acu
Near Rochester, NY 14626
James
Job Details:
01/22/2021
REFRIGERATOR MAYTAG MFI2269FRZ01
Q1 n. Q2 n q3 n. Icemaker not cycling. Motor is seized. Both door gaskets torn. Quoted door seals 180 partsSc 93.50Sh15Labor 134.90Customer opt to replace icemaker. Replaced icemaker and it cycled upon install. One year warranty on repair. Credit sc and labor towards gaskets if they request within 30days.
Near Victor, NY 14564
Tanner
Job Details:
01/22/2021
WASHER MAYTAG MVW7232HW0
Q1 no q2 no q3 no noReplaced door switch. Tested unit and unit tested good.Verbal signature.
Near Rochester, NY 14612
Dave L
Job Details:
01/22/2021
REFRIGERATOR WHIRLPOOL WRX986SIHV00N
Replaced dispenser pad due to switch not activating properly. Pad tested good.
Near Rochester, NY 14618
Tanner
Job Details:
01/20/2021
DISHWASHER MAYTAG MDB8959SFZ4
"Q1 no q2 no q3 noComplaint of upper rack rails falling apart. Inspected rails and they are in disrepair. Replacing racks. Repair covered under S22916.Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 W11259785 TRACK , used 1 W11259786 (TRACK), and 1 W11259785 (TRACK) from stock"
Near Rush, NY 14543
Steve
Job Details:
01/20/2021
RANGE WHIRLPOOL WFE770H0FZ1
Replace bake element for open element causing no bake.
Near Henrietta, NY 14467
Steve
Job Details:
01/20/2021
RANGE WHIRLPOOL WEG750H0HZ0
Found the ui was not a scrolling and could not unlock ui. Reset power for two minutes and it scrolls now. Instructed customer on use of ui. Recommended to put on line with whirlpool app. Instructed customer the broil feature will only work with door closed.
Near Rochester, NY 14624
Steve
Job Details:
01/20/2021
RANGE AMANA ACR4303MFW4
Replaced brackets that the glass sits on for bent brackets and replaced side trip pieces to cover sharp edges on side of door. The door tests good.
Near Henrietta, NY 14467
Steve
Job Details:
01/20/2021
REFRIGERATOR WHIRLPOOL KRFF707ESS01
Replaced freezer led light and it is now lighting. Found one top top led in a harness of three not lighting in fresh food section. Ordering harness. ; ordrng 1 W11205082 (MODULE HARNESS)
Near Pittsford, NY 14534
Steve
Job Details:
01/20/2021
DISHWASHER WHIRLPOOL WDTA50SAKZ0
Found top rack was not positioned correctly and holding door open. Removed rack and repositioned. The door closes properly now.
Near Honeoye Falls, NY 14472
Steve
Job Details:
01/20/2021
RANGE KITCHENAID KDSS907XSP01
Replaced blower fan for loud bearing. The fan tested good.
Near Rochester, NY 14624
Steve
Job Details:
01/20/2021
WASHER WHIRLPOOL MVWB725BW0
"The washer is persistently having F51 error codes and customer is stating the unit is stalling and adding more time during wash (acting erratic). The spin is getting noisy. It is also bouncing during spin with no clothes in it. The washer May need a suspension. Quoted for both parts. ; rqstng P&A on 1 W10247710 (washer,suspension) and 1 W10435302 (bearing)"
Near Pittsford, NY 14534
Tanner
Job Details:
01/20/2021
DISHWASHER KITCHENAID KDTM354DSS5
"Q1 no q2 no q3 noComplaint of no operation. Was able to power cycle with success but now even that does not work. !measured 120VAC to ACU. Power cycled unit and front display worked momentarily. Top buttons did not. Power cycled again and drain pump runs. No way to cancel. UI completely unresponsive. SR7729781379Advised to replace UI, ACU and vent fan. DC current could be overloading the board. Unit and parts out of warranty. Per JM able to obtain coverage for parts. Only charge service fee.Customer reaching manufacturer for assistance. Will pay service fee if manufacturer does not cover entirety of repair.; ordrng 1 W10803367 (UI) and 1 W11368631 (ACU) and 1 WPW10469574 (Vent Assembly)"
Near Macedon, NY 14502
Tanner
Job Details:
01/20/2021
REFRIGERATOR WHIRLPOOL WRS576FIDM01
Q1 no q2 no q3 noComplaint of no ice. Even since new ice maker. Measured temperature of freezer at 5 degrees.Followed service pointer Pointer #: W10798347 and power cycled unit. After doing so was able to observe ice maker moving into home position and begin ice harvest. Ran ice harvest in diagnostic and unit tested good. Ran ice fill test and ice filled properly. Exited service mode. Power cycled unit again. Customer will reach ATEC if issue does not resolve. Order ACU W11035841 for return visit. Ice maker has capacity to make ice and control is not sending the signal.
Near Pittsford, NY 14534
Tanner
Job Details:
01/20/2021
DISHWASHER WHIRLPOOL KDPE334GPS0
"Q1 no q2 no q3Complaint of adjustable tines clip broken and lower wheel fell off. Reinstalled tines. Wheel is broken. Ordering new slider.; ordrng 1 W10195416V (Wheel assembly), dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER"
Near Canandaigua, NY 14424
Steve
Job Details:
01/20/2021
REFRIGERATOR WHIRLPOOL WRT311FZDW01
The refrigerator is in unheated garage. Informed customer to move into basement or any temperature controlled room.
Near Victor, NY 14564
Tanner
Job Details:
01/20/2021
WASHER WHIRLPOOL WTW4950XW2
Q1 no q2 no q3 noComplaint of noise during spin. Following stored errors: noneRan autodiagnostics and during spin unit makes clear bearing noise. Bearings part of gearcase as an assembly. Ordering gear case and drive line parts. ; rqstng P&A on 1 W11132267 (Gearcase) and 1 W10721967 (CAM splutch kit)
Near Hilton, NY 14468
Dave L
Job Details:
01/20/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ00
Replaced sorted freezer led module
Near Rochester, NY 14606
Dave L
Job Details:
01/20/2021
WASHER MAYTAG MHW5100DW0
Unit is not spinning the clothes dry. Found water level system error in diagnostics. Cleared error and ran diagnostics. The sink backs up over the drain hose after 3 fills. This will cause the error code and prevent the unit from finishing its cycle. The customer will need to address the issue with the sink. Checked dryer vent as a curtesy. Vent is restricted. Informed the customer of myRecommendations on how to deal with restricted venting.
Near Rochester, NY 14605
Evan
Job Details:
01/20/2021
RANGE WHIRLPOOL WGE745C0FS01
Customer stating that unit is shutting off during cycle. When operating both ovens unit will shut off after starting initial preheat. Was able to get unit to fail while in home. Ordering control ; ordrng 1 W10877730 (CONTROL )
Near Rochester, NY 14624
Dave L
Job Details:
01/20/2021
RANGE WHIRLPOOL WFE515S0JS
Replaced damaged glass top. Console is dented. Unit is out of its 30 day cosmetic warranty now. Added a picture to document..
Near Webster, NY 14580
James
Job Details:
01/20/2021
REFRIGERATOR WHIRLPOOL WRS571TIEMZ01
Q1 n. Q2 n. Q3 n. Unit not making ice. Icemaker will not rotate to home position. Thermistor failed. Replaced icemaker and cycled in diagnostics.
Near Ontario, NY 14519
James
Job Details:
01/20/2021
WASHER WHIRLPOOL WTW8800YC1
"Q n. Q2 n. Q3 n. Unit not spinning. Agitator loose. Found rotor bolt unscrewed from bearing shaft. Tightened screw and ran high speed spin. Cycle completed successfully. Slight vibration from tub, but no noise. Customer is to monitor if problem persists replace bearing"
Near Ontario, NY 14519
James
Job Details:
01/20/2021
REFRIGERATOR WHIRLPOOL WRF989SDAE00
Unit leaking into freezer. Found water reservoir has a crack and is causing water to leak into freezer. Frost on air adapter. Quoted 256.99 customer going to wait on repair
Near Rochester, NY 14624
Dave L
Job Details:
01/20/2021
DRYER WHIRLPOOL MED7230HW0
The customer is experiencing dry performance issues. They had a load of towels in the drum that had been run earlier in the day on the towels cycle. The towels were damp. Vent tested good for airflow with tester. Found moisture sensor error saved in diagnostics. Followed tech sheet troubleshooting for thermistors and moisture sensor. Tests are pointing to the ACU. Thermistors testing in range. Moisture sensor harness passed test. Ordering ACU and harness ; ordrng 1 WPW10298258 (Sensor harness) and 1 W11441687 (ACU) and 1 WP8577274 (Thermistor)
Near Fairport, NY 14450
James
Job Details:
01/20/2021
WASHER WHIRLPOOL WFW5620HW0
Replaced ui and control and ran drain and spin cycle.
Near Penfield, NY 14526
James
Job Details:
01/20/2021
DISHWASHER KITCHENAID KDFE104DSS3
Q 1 n. Q2 n. Q3 n. Unit not draining found toothpick in pump. Removed toothpick and unit functions properly. Charge sc only
Near Penfield, NY 14526
James
Job Details:
01/20/2021
DISHWASHER MAYTAG MDB4949SHZ1
Q1 n. Q2 n. Q3 n. Spray arm tube extrudes too far for door to seal. Found tabs bent that hold feed tube to tub. Corrected tabs and reinstalled tube. Door seals properly. If problem persists tub would need to be replaced
Near Fairport, NY 14450
Evan
Job Details:
01/20/2021
RANGE JENN AIR JGC8536ADS
Tech cannot install ignitor due to burners screws being stripped out causing issue. Tech will need to return with drill bit and drill in order to install ignitors. ; schdld next appmnt for 1/21 THU !
Near Penfield, NY 14526
James
Job Details:
01/20/2021
WASHER WHIRLPOOL WTW4855HW1
Q1 n. Q2 n. Q3 n. Unit stopped midcycle and didn't spin. Long fill error. Tested valves in diagnostics and the functioned properly. Calibrated control and started quick wash. If problem persists replace control
Near Penfield, NY 14526
Evan
Job Details:
01/20/2021
REFRIGERATOR AMANA AFD2535FES
"Replaced jazz board due to unit failing to run compressor. Replaced jazz board. Programmed control. Confirmed compressor was running. Unit tested good. Ordering damper cover due to technician breaking old cover ; ordrng 1 67003900 (DAMPER COVER ), dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ"
Near Macedon, NY 14502
Tanner
Job Details:
01/20/2021
DRYER MAYTAG MED6630HC1
Q1 no q2 no q3 noReplaced water valve and nozzle assembly. Tested unit and unit tested good.
Near Irondequoit, NY 14609
Evan
Job Details:
01/20/2021
DISHWASHER WHIRLPOOL WDT720PADM2
Customer stating that unit is failing to move spray arms or water through cabinet. Discovered code 4-3 for wash motor failure. Wash motor will need to be replaced. Ordering wash motor ; ordrng 1 WPW10671941 (WASH MOTOR )
Near North Chili, NY 14514
Dave L
Job Details:
01/20/2021
DRYER WHIRLPOOL WGD95HEXW0
"Unit will not run. Removed lid to access the control. 120VAC on both the motor relay and the heater relay. When started neither of them are closing. Unit needs a control board. Customer will let us know when they decide to proceede with the repair. ; rqstng P&A on 1 WPW10378252 (Control), dspstn on spec-tagged invntry: 1 661570V BELT and 1 WP3392519 FUSE-THERMAL"
Near Churchville, NY 14428
Dave L
Job Details:
01/20/2021
REFRIGERATOR WHIRLPOOL WRF560SMHB00
Replaced the water valve due to no ice. Jumped thermostat on the ice maker module to test cycle and fill. Full ice mold after harvest cycle.
Near Brockport, NY 14420
Dave L
Job Details:
01/20/2021
WASHER ROPER RTW4516FW
Inspected unit for drain issues. Was able to the drain hose into the tub to test. Drain pump functioning fine. Found a long fill error in diagnostics. Both water valves are testing ok electrically. Unit checks ok.
Near Churchville, NY 14428
Dave L
Job Details:
01/20/2021
WASHER MAYTAG MHW5630HW0
Acu has failed completely. Ordering g ACU and HMI under ATCP10567 code for parts coverage. ; ordrng 1 W11316623 (Hmi) and 1 W11322901 (Acu)
Near Hamlin, NY 14464
Dave L
Job Details:
01/20/2021
WASHER WHIRLPOOL WFW6620HW0
Replaced hot water valve that was leaking at the hose. Customer provided a new stainless steel water that I used to install the new valve. Ran test 12 to test. Unit tested good.
Near Rochester, NY 14615
James
Job Details:
01/20/2021
DRYER WHIRLPOOL WGD94HEXW1
Q1 n. Q2 n. Q3 n. Unit loud due to worn belt and idler pulley. Need dryer repair kit; ordrng 1 4392067 (Repair kit)
Near Rochester, NY 14612
James
Job Details:
01/20/2021
WASHER MAYTAG MVWX655DW1
"Q1 n. Q2 n. Q3 n. Unit sound off balance and doesn't spin clothes out fully. Found no error codes. Tub spins off center causing washer to walk. Wash plate stuck to transmission. Need wash plate, hub, gearcase, and control. ; ordrng 1 W11116592 (Cntrl) and 1 W10902814 (Wash plate) and 1 W11454734 (Gearcase) and 1 W10528947 (Hub)"
Near Livonia, NY 14487
Steve
Job Details:
01/20/2021
DRYER WHIRLPOOL WED92HEFW0
Found the vent going into the wall behind dryer is the harp pipe vent and is separating and letting air out into room. Informed customer and recommended customer replaces vent. The vent goes up into wall. I recommended customer get that pipe cleaned also
Near Rochester, NY 14616
Evan
Job Details:
01/20/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ01
Replaced door and now new door is causing same issue. Issue is with hinge. Ordering hinges ; ordrng 1 W11218692 (HINGE ) and 1 WPW10248409 (HINGE )
Near Fairport, NY 14450
Evan
Job Details:
01/20/2021
RANGE KITCHENAID KDRP407HSS4
Ordering element and enter button due to units bake element testing open and enter button failing to function; ordrng 1 4451175 (ELEMENT ) and 1 WP4452997 (BUTTON )
Near Rochester, NY 14608
James
Job Details:
01/16/2021
OVEN WHIRLPOOL WFG505M0BS3
"Q1 n. Q2 n. Q3 n. Light keeps blowing. Replaced light bulb. Door seal torn. Need door gasket and bulb. ; ordrng 1 W10856866 (Socket) and 1 WPW10535778 (Seal), dspstn on spec-tagged invntry: 1 8009 BULB-4OW"
Near Brockport, NY 14420
James
Job Details:
01/16/2021
DISHWASHER KITCHENAID KDFE104HPS1
Q1 n q2 n. Q3 n. Unit not washing. Pump is plugged in with power from the control. Need pump. ; ordrng 1 W11085683 (Pump)
Near Brockport, NY 14420
James
Job Details:
01/16/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0
Q1 n. Q2 n. Q3 n. Unit not drying. Tested diagnostics cycle. Sani rinse and heater not functioning. Need control and ui ; ordrng 1 W11305308 (Control) and 1 W11116422 (Panel)
Near Webster, NY 14580
James
Job Details:
01/16/2021
RANGE KITCHENAID KERS807SSS01
Replaced thermostat and leveled unit. Tested top and bake cycle. Unit functions properly. One year warranty on repair
Near Rochester, NY 14612
James
Job Details:
01/16/2021
DRYER WHIRLPOOL MEDC465HW0
Q1 n. Q2 n. Q3 n. Unit makes grinding noise. Ran dryer without drum and found motor internals contacting motor case. Need motor. ; ordrng 1 279827 (Motor)
Near Ontario, NY 14519
James
Job Details:
01/16/2021
RANGE WHIRLPOOL WFG374LVS0
Replaced igniter and attached ground strap to burner. Tested several times. Unit functions properly. ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN
Near Penfield, NY 14526
James
Job Details:
01/16/2021
REFRIGERATOR WHIRLPOOL KRMF706ESS01
Unit still had door open icon with ui disconnected. Replaced pantry ui and ui displays door open icon as designed. Called techline for intermittent issue. Sr 7729536460. They had me check all harness connections to see if they're properly seated. Found no issues. Customer is to monitor. If problem persists call tech line for product evaluation.
Near Rochester, NY 14607
Evan
Job Details:
01/16/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM01
Customer stating that unit is producing noise from back wall of machine. Upon inspection discovered that damper fan is producing noise. Ordering damper ; ordrng 1 WPW10594330 (DAMPER )
Near Rochester, NY 14625
James
Job Details:
01/16/2021
DISHWASHER FRIGIDAIRE FGID2474QF0A
Q1 n. Q2 n. Q3 n. Unit runs for a few minutes and drains then runs non stop. Replaced control and door LEDs began functioning. Cleaned optical sensor. Ran quick wash customer is to monitor.
Near Webster, NY 14580
James
Job Details:
01/16/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ
Unit leaking into basement. Found water line connection leaking. Installed new water line bushing and reconnected. Unit no longer leaking. Customer is to monitor.
Near East Rochester, NY 14445
James
Job Details:
01/16/2021
DISHWASHER KITCHENAID KDTM404KPS0
Q1 n. Q2 n. Q3 n. Unit leaking and drain runs non stop. Replaced water line bushing and tested. Unit not leaking. Dishwasher functions properly.
Near Penfield, NY 14526
Evan
Job Details:
01/16/2021
REFRIGERATOR AMANA AFD2535FES
Customer stating that unit is not cooling. Entered unit into service mode to test functions. Ran compressor test #2 to confirm function. Unit will need jazz board. Ordering jazz board; ordrng 1 W10503278 (JAZZ BOARD )
Near Fairport, NY 14450
Evan
Job Details:
01/16/2021
RANGE JENN AIR JGC8536ADS
Do not have intended parts needed to complete job. Ordered orifice holders due to breakdown showing orifice holders w ignitor assembly. Ordering ignitors ; ordrng 2 WP74009336 (IGNITOR)s
Near Hilton, NY 14468
James
Job Details:
01/16/2021
DISHWASHER KITCHENAID KDTM604KPS0
Q1 n. Q2 n. Q3 n. Unit not accepting commands. Found loose connector. Reseated and reset breaker. Unit functions properly.
Near Fairport, NY 14450
Evan
Job Details:
01/16/2021
REFRIGERATOR KITCHENAID KBFO42FTX00
Customer stating that unit is having issue with freezer door sealing properly. Discovered that rails are causing issue. Rails are beginning to bend due to weight of drawer and also rails missing bearings internally. Ordering rails ; ordrng 2 WP2320616 (RAILS)s
Near Rochester, NY 14626
Dave L
Job Details:
01/16/2021
WASHER WHIRLPOOL WFW92HEFW0
Found unit throwing a water level system error and drain error. Found that the connection to the drain pump assembly was barely connected causing an intermittent drain. Repaired connection. Pump runs as it should. The hot water supply to the unit was restricted due to severe corrosion at the water shut off. Turned water off as it was leaking at the point. The unit will not be able to be used until the water supply to the washer is professionally repaired by a plumber. All other functions testing ok. Fabric softener cup in dispenser needed to be cleaned. This is part of normal owner maintenance and should be done frequently to prevent build up.
Near Fairport, NY 14450
Tanner
Job Details:
01/16/2021
WASHER CROSLEY VAW3584GW1
Q1 no q2 no q3 noComplaint of basket staying locked at end of cycle. On arrival basket was locked. Press start button and immediately unlocked. Garments in basket are clean and we'll spun. No stored errors. Ran autodiagnostics and unit testing good.SR7729760794- Advised control may still not be sensing basket speed and due to that hazard will not automatically unlock. Based on prior motor failure suspect bad motor may have taken out motor control sensors on control. Ordering new ACU.; ordrng 1 W11170317 (ACU)
Near Pittsford, NY 14534
Evan
Job Details:
01/16/2021
DISHWASHER WHIRLPOOL KDTE204GPS0
Replacing drain hose due to original hose failing hose had pin size hole in hose causing unit to leak. Replaced hose. Tested unit. Unit tested good
Near Rochester, NY 14626
Dave L
Job Details:
01/16/2021
WASHER MAYTAG MHW5630HW0
Replaced torn bellows. Ran diagnostics to test. ; dspstn on spec-tagged invntry: 1 W11314648 BELLOW
Near Penfield, NY 14526
Evan
Job Details:
01/16/2021
DISHWASHER KITCHENAID KDFM404KPS0
Replacing motor due to unit producing noise while switching from upper spray arm to lower spray arm. Replaced wash motor. Tested unit. Unit tests good
Near Fairport, NY 14450
Tanner
Job Details:
01/16/2021
DISHWASHER KITCHENAID KDPE334GPS0
Q1 no q2 no q3Complaint of incomplete washes. Unit will pause and beep. Customer must open and close door to get unit to resume. Customer states unit beeps as if door is still open but the door is not even partially open when this happens. No stored errors on machine. Complete autodiagnostics cycle without issue. Tested door latch and latch mechanism is strong. Checked continuity of switch and actuated switch with probes in connector and switch testing good. ACU may not be sensing door latch correctly. Ordering ACU.; schdld next appmnt for 1/29 FRI PM
Near Victor, NY 14564
Tanner
Job Details:
01/16/2021
WASHER MAYTAG MVW7232HW0
Q1 no q2 no q3 noComplaint of lid not locking. Attempted to actuate lock and would not attempt to lock. Ordering new lock.; ordrng 1 W11394572 (Lid lock)
Near Pittsford, NY 14534
Tanner
Job Details:
01/16/2021
DISHWASHER KITCHENAID KDFE104HBL0
Q1 no q2 no q3 noComplaint of wierd noises and no wash particularly on lower rack. No stored errors. Ran unit with viewing glass and lower spray arm only spraying out of 2/4 wash arms. Attempted to clean wash arm and is rotating better however clog seems to be unreachable. Needs new lower spray arm W11101428. Quoted for new spray arm. Customer will call ATEC if they opt for repair.
Near Ontario, NY 14519
Evan
Job Details:
01/16/2021
WASHER WHIRLPOOL WFW6620HC2
Customer stating that unit is failing to operate and continually flashes lo flow error. Discovered that cold water valve is causing issue. Ordering cold water valve ; ordrng 1 W11316256 (COLD WATER VALVE )
Near Rochester, NY 14625
Dave L
Job Details:
01/16/2021
REFRIGERATOR WHIRLPOOL KRFC704FPS03
The door mullion is not engaging causing the door to close incorrectly. Leveled unit to bring left door up into place. Door shutting properly after adjustment. Deli drawer is freezing items. The evaporator thermistor is reading 57 degrees. Temps near the evaporator read 31 and the pantry thermistor reading 33. Thermistor is out of range. Ordering thermistor and control. ; ordrng 1 W11395558 (Evaporator cover) and 1 W11450890 (Control)
Near Fairport, NY 14450
Tanner
Job Details:
01/16/2021
WASHER WHIRLPOOL MVW7232HW0
Q1 no q2 no q3 no Complaint of clunking noise during use. Complaint of power button intermittently not working. Ran autodiagnostics. Noise complaint was the noise made during shift from agitation to spin. Unit working properly. Could not reproduce power up complaint.
Near Pittsford, NY 14534
Dave L
Job Details:
01/16/2021
WASHER WHIRLPOOL WTW8100BW0
Unit is displaying UL error with an empty tub. Checked harness and connections to RPS sensor. Rechecked hub and rotor for being loose or worn. Stator and rotor have no cracks and are in good condition ordering RPS sensor. ; ordrng 1 WPW10178988 (RPS sensor.)
Near Rochester, NY 14623
Dave L
Job Details:
01/16/2021
DRYER MAYTAG MEDB766FW0
Motor/blower assembly is making a growling noise when unit gets hot. Rechecked rollers and drum. Straightened side panels that were bent and fastened bulkhead. Noise is happening under load towards the end of the dry cycle. This is likely caused by a failing drive motor. Motor is loud and should be replaced. Ordering motor and blower. ; ordrng 1 279827 (Motor) and 1 WP694089 (Blower)
Near Macedon, NY 14502
Evan
Job Details:
01/16/2021
WASHER MAYTAG MVWB835DW4
Replacing console due to unit failing to responds to commands. Unit was displaying f6e3 for UI and CCU failing to communicate. Replaced console. Tested unit. Unit tested good
Near Fairport, NY 14450
Tanner
Job Details:
01/16/2021
WASHER CROSLEY VAW3584GW1
Appointment double booked
Near Honeoye Falls, NY 14472
Dave L
Job Details:
01/16/2021
DISHWASHER WHIRLPOOL WDT750SAKZ0
Spoke to customer. Pre ordered rack adjusters ; ordrng 1 W11268105 (Rack adjuster left) and 1 W11268101 (Rack adjuster right)
Near Farmington, NY 14425
Evan
Job Details:
01/16/2021
DRYER WHIRLPOOL MEDB835DW4
Customer stated that unit was producing noise while in use. Discovered that idler pulley was seized causing issue. Replaced pulley and cleaned other rollers. Tested unit. Unit tested good ; used 1 279640 (PULLEY-IDLER) from stock
Near Macedon, NY 14502
Tanner
Job Details:
01/16/2021
DRYER MAYTAG MED6630HC1
Q1 no q2 no q3 noReplaced thermistor. Tested unit and unit tested good. Complaint of dryer noise. Advised to unstack units to have quieter operationVerbal signature acknowledged
Near Avon, NY 14414
Dave L
Job Details:
01/16/2021
COOKTOP KITCHENAID KGCC506RWW07
Sr7729764847Safety Sr 7726300615Kuf0suewpl1 for parts and laborThermal event under cooktop caused by a shorted switch harness. Documented with techline via video chats and then with safety team by phone. Ordering harness. ; ordrng 1 WP4456905 (Switch harness)
Near Rochester, NY 14623
Dave L
Job Details:
01/16/2021
REFRIGERATOR WHIRLPOOL WRT314TFDW
Fresh food door has a gap on the top left side. Reversed doors to accomplish proper door closure. Doors shutting properly.
Near West Henrietta, NY 14586
Dave L
Job Details:
01/16/2021
DISHWASHER WHIRLPOOL WDT730PAHZ
Replaced broken upper rack adjusters that were failing to support the upper dish rack. ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
Near Caledonia, NY 14423
Dave L
Job Details:
01/16/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00
Unit is freezing items in the fresh food section still. Found product piled up next to the damper causing airflow issues. Deli drawer is in the incorrect as well. Product is bing placed against the back wall blocking the fresh food air returns. All of these things can individually cause items to freeze in the fresh food section. Replaced damper because it was chattering. The unit can be set to recommended settings after product placement is addressed. Setting take a full 24 hours to show results.
Near Honeoye Falls, NY 14472
Steve
Job Details:
01/14/2021
REFRIGERATOR WHIRLPOOL WSR57R18DM01
Customer stated refrigerator tripped breaker immediately regardless what outlet it was on. On arrival the breaker was tripped. The windings on the compressor tested good. Unplugged condenser fan motor. Turned breaker on. Plugged in compressor and it started as expected. The evaporator fan motor is also running. Unplugged and plugged in oc denser fan motor. The fan worked. Compressor and all fans are running. Found no breaks in harness. Waited until alarm went off. It did not go off. Tested in defrost and did not shut off. Customer states unit shuts off randomly. Ordering harness and control. ; rqstng P&A on 1 W10812033 (contrl-box) and 1 W10812037 (harns-wire)
Near Webster, NY 14580
James
Job Details:
01/14/2021
RANGE KITCHENAID KFED500EBL02
"Q1 n. Q2 n. Q3 n. Glass fractured and spider web cracked over rh side. No sign of impact. Top defective. 60 month warranty on top. ; rqstng P&A on 1 W10789672 (Top), used 1 Sh (Sh) from stock"