Local Reviews

Appliance Tec Rated 4.8 out of 5 stars based on 1663 customer reviews

David L.

David L.

WASHER WHIRLPOOL WTW4816FW2 Gear case is squeezing and agitator is loose. Ordering gearcase ; ordrng 1 W11255272 (gearcase) and 1 WP3951744 (agitator)

Near N Union St, Spencerport, NY 14559
David L.

David L.

DRYER WHIRLPOOL WGD4850HW0 Unit is not heating properly due to a clogged vent. airflow tested poor Door catch was bent over preventing door from closing easily adjusted striker and catch. Door closes better

Near Salmon Run, Hilton, NY 14468
David L.

David L.

REFRIGERATOR JENN AIR JFC2290REM02 Complaint of torn gasket. Inspected unit and found gaskets ripping from top down in center. Ordering replacement gaskets.; ordrng 2 W10830046 (GASKET)s

Near Valley Green Dr, Penfield, NY 14526
David L.

David L.

REFRIGERATOR FRIGIDAIRE FFSC2323TS0 Replaced inverter due to compressor not running. Inspected frost pattern after install to verify cooling. Watched frost pattern develop. Customer to monitor

Near Augustine St, Rochester, NY 14613
Steve M.

Steve M.

REFRIGERATOR GE PFS22MBWAWW Found heater on while cooling causing warm temps in freezer. Ordering control; ordrng 1 WR55X10942P (CONTROL)

Near Tobey Rd, Pittsford, NY 14534
David L.

David L.

WASHER WHIRLPOOL NTW4516FW Customer concerned with long fill times. No errors in diagnostics unit passed auto test. Explained to customer that the sensing period for fill can vary depending on load. Unit operating as designed. Left valve with customer. Customer declined to provide email.

Near Lee Rd, Rochester, NY 14606
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Replaced open valve unit tested good. Part price charged was for the icemaker that was replaced last visit. Ice maker cycled and filled

Near Elm St, Rochester, NY 14604
Steve M.

Steve M.

DISHWASHER KITCHENAID KDTE234GPS0 Part was dented where bottom seal attaches. Ordering another inner door ; ordrng 1 W10908291 (door-inner)

Near Cranberry Dr, Farmington, NY 14425
David L.

David L.

OVEN WHIRLPOOL WEG745H0FS0 Called Techline due to repeat ignition issue. They recommended adding an extra ground from the air shutter to the chassis floor sr7727246720. Added recommended ground. Customer to monitor.

Near Maple Dr, Webster, NY 14580
David L.

David L.

WASHER MAYTAG MHW5630HW0 Installed deflector per service pointer due to water collecting in the air vent. Ran auto test to verify functions

Near John Leo Dr, Webster, NY 14580
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 Customer stated that new gasket has ripped. Discovered Gasket has torn in top right corner exposing magnet strip. Ordering gasket ; ordrng 1 W10860480 (GASKET (WHITE) )

Near Huxley Way, Fairport, NY 14450
Steve M.

Steve M.

OVEN JENN AIR JJW2430DS02 Replaced user interface for stuck key error. Added foil tape to vent to prevent moisture behind ui. The oven tested good.

Near Broken Hill Rd, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF767SDEM01 Found fresh food section evaporator full of frost. Removed all frost. Changed defrost setting in control to daily defrost. Replaced fan with thermistors. Caulked liner. ; dspstn on spec-tagged invntry: 1 W11033168 HARNESS

Near Quaker Meeting House Rd, Honeoye Falls, NY 14472
Steve M.

Steve M.

DRYER MAYTAG MEDB835DW4 "Tested dryer for no heat. All fuses , thermostat, heater tested good. Put unit back together and it started heating. Customer is goi g to monitor."

Near Swamp Rd, Canandaigua, NY 14424
Evan E.

Evan E.

WASHER WHIRLPOOL WFW6620HC0 Customer stating that unit was just purchased and threads on both water valves are stripped. Discovered customer was correct. Both hot and cold water valve threads are stripped causing issue. Replaced valves. Unit tested good

Near Rowley St, Rochester, NY 14607
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL ED2KHAXVB01 Customer stated that unit was not dispensing ice. Discovered that auger shaft had broken causing issue. Ice bin will need to be replaced. Customer would like to contemplate repair and will contact office if they would like to proceed. If so please order parts listed below. Collecting service call fee WP2188917 ShaftWPW10204457 ICE BIN

Near Spruce Ln, Irondequoit, NY 14622
David L.

David L.

DRYER KENMORE 110.7120201 Found unit with an open thermal fuse. Replaced fuse and tested. Recommending that the venting be cleaned before use. ; used 1 WP3390719 (FUSE-THERMAL) from stock

Near Woodsmoke Ln, Rochester, NY 14612
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced jazz board that was not responding unit tested good; used 1 WPW10503278 (ADC - JAZZ) from stock

Near Liberty St, Penfield, NY 14526
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL KRFC302EBS00 Replaced stripped feet on front of refigerator for stripped feet.

Near Ryan's Run, Rochester, NY 14624
Steve M.

Steve M.

DRYER MAYTAG LSE7800ACW Replaced other bearing and the dryer is working as expected.

Near S Clinton Ave, Rochester, NY 14618
David L.

David L.

OVEN DOUBLE FRIGIDAIRE FGET2765PBB Customer still having the same issue. Unit tested good while in home. Checked junction box for loose connections. Tightened connections. Found that control that was changed does not regulate temperature. The display board controls temps per wiring diagram. Recommending that that be changed. Customer is going to contact manufacturer. Rescheduling for one week with display board. Did not take a deposit at this time ; ordrng 1 139038832 (control panel asse)

Near Autumn Oak Cir, Penfield, NY 14526
David L.

David L.

RANGE WHIRLPOOL WFE505W0HW1 Sr7727198076 to document front. Burner issue replaced switch per customer request. Burner does cycle when set to low. Temperature is not very hot until setting 2 this is normal operation. Verified with Techline

Near Baycliff Dr, Rochester, NY 14609
Evan E.

Evan E.

DRYER WHIRLPOOL WED92HEFW0 Customer stating that unit is experiencing long dry times. Checked vent upon arrival vent is clear. Checked for error codes. Unit displaying code f3e6 for moisture sensor testing open. Checked resistance at sensor sensor tested open. Ordering sensor advised customer to use unit on timed dry until repair is performed. Ordering moisture sensors ; ordrng 2 WP3387223 (MOISTURE SENSOR )s

Near Stuart Ave, Newark, NY 14513
Evan E.

Evan E.

WASHER MAYTAG MHW5630HC0 Installing deflector cap due to unit continually oversudsing even after changing soap to pods. Installed deflector cap and ran test cycle. Unit completed cycle as it should. Unit tested good

Near Patterson Rd, Newark, NY 14513
Evan E.

Evan E.

DRYER WHIRLPOOL WED5620HW0 Replacing heating element due to coil on original element snapping causing coil to test open. Replaced heating coil and ran test cycle. Unit tested good

Near Maple St, Lyons, NY 14489
Evan E.

Evan E.

MICROWAVE WHIRLPOOL WMH31017HZ3 Replaced control and keypad due to unit not responding to commands. After installation of new parts ran unit and unit began to produce clicking sound. Ran unit again in diagnostic on test 35 discovered that relay is causing noise on board. Ordering magnetron and transformer ; ordrng 1 W10754299 (MAGNETRON) and 1 W10754523 (TRANSFORMER )

Near Franklin Rd, Marion, NY 14505
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 LED in freezer failed . Replaced freezer led bulb with w11205083 . Tested unit tested good . Left part with customer.

Near Crystal Spring Ln, Fairport, NY 14450
Dave F.

Dave F.

WASHER MAYTAG MVWC555DW1 "Washer hub was worn out . Found the wash plate splines and the gear case splines are also worn out . Unit needs gear case . Wash plate . Wash hub and screws to the hub . Found the control board lights are not all lighting up that needs to be replaced as well . Ordering parts . Installed hub W10528947 from stock to temporarily allow customer to use machine , ; rqstng P&A on 6 WP8533953 (Screws)s and 1 W11035751 (Gearcase) and 1 W10528947 (Hub) and 1 W10902814 (Washer plate) and 1 W11116591 (Control), used 1 W10528947 (Hub) from stock"

Near Co Rd 23, Phelps, NY 14532
Dave F.

Dave F.

DISHWASHER KITCHENAID KDTM384ESS3 Lights inside tub flickering when the door gets opened . Ordering new harness to the lights W10808286; ordrng 1 W10808286 (Light harness)

Near Melvin Hill Rd, Phelps, NY 14532
David L.

David L.

OVEN KITCHENAID KSGG700EBS1 One of the knobs would not completely seat due to the retaining clip from the oldKnob still sitting on the shaft. Removed clip and installed knob

Near Meigs St, Rochester, NY 14620
David L.

David L.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 The compressor was vibrating the suction line on the base plate when shutting off. Moved tubing away from baseplate. Unit tested good

Near Cranbrooke Dr, Irondequoit, NY 14622
David L.

David L.

DISHWASHER KENMORE 665.1582169 Plastic lid on top rack was preventing door closure. Unit was fine otherwise

Near Breckenridge Dr, Rochester, NY 14626
Dave F.

Dave F.

WASHER MAYTAG MVWC465HW2 Washer stuck in cycle .power cycled unit and reseated connections. Calibrated unit . Tested unit auto diagnostics. Unit tested good . Gave tips on best cycles .unit tested good . Customer instruct.

Near S Main St, Canandaigua, NY 14424
Dave F.

Dave F.

RANGE WHIRLPOOL WEG750H0HZ0 User interface console gasket between glass and metal was falling apart . Replaced console . Tested unit . Tested good .

Near Rileys Run, Canandaigua, NY 14424
Steve M.

Steve M.

WASHER WHIRLPOOL WFW5620HW0 Replaced drain pump for abnormal drain noises. Replaced ui for unresponsive ui. Ordering vent deflector for leaking. ; ordrng 1 W11409996 (Deflector)

Near Championship Dr, Victor, NY 14564
Steve M.

Steve M.

WASHER WHIRLPOOL MVWC415EW1 Replaced cam for grinding in agitation. Tested and washer tested good. Put towels in washer before departure. Customer is going to monitor. ; used 1 W10721967 (CAM) from stock

Near Gannett Rd, Farmington, NY 14425
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDF520PADM7 Customer complained of water on top of glasses on top shelf after cycle completes. Informed customer that if the cups have con-caved bottoms that water will rest on surface. This is normal operation. Informed customer to run hot water at sink prior to running dishwasher. Found heat dry was off on ui. Turned on heat dry and recommended using all heat cycles for better dry. Ran diagnotsics. No error codes. Heater turned on. The dishwasher tests good. Called tech line to document. Sr# 7727200679

Near Ashwood Ln, Victor, NY 14564
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Replaced mullion for broken tab and mullion not closing. Lowered feet to raise left side so mullion hits receiver properly

Near Leicester Rd, Caledonia, NY 14423
Steve M.

Steve M.

DISHWASHER GE GDF620HGJ4BB Replaced ui control and found ui not responding. Part was defective. Put original control back in unit and it worked. Ordering another control. ; ordrng 1 WD21X23462 (kit svc ui top logic)

Near Meadow Dr, Rochester, NY 14618
Evan E.

Evan E.

RANGE WHIRLPOOL WFG550S0HZ1 Customer stating that left front burner is now not lighting. Discovered that ignitor was failing. Replaced burner head. Tested unit multiple times for customer. Unit tested good. Unit now lighting as it should

Near Valley Stream Rd, Penfield, NY 14526
Evan E.

Evan E.

RANGE FRIGIDAIRE PLCF489CCA Customer is stating that unit is no longer heating oven cavity. Upon inspection checked incoming voltage. Unit is receiving 240v. Ran bake cycle and checked voltage at element. L1 on control is failing to send power to bake element. Unit is only showing 120v. Control will need to be replaced. Unfortunately control is no longer from distributor. Collecting service call fee

Near Clark Rd, Rochester, NY 14625
Evan E.

Evan E.

WASHER MAYTAG MHW4200BW1 Customer stated that unit would not complete cycle. Upon arrival checked for codes. Unit displaying F5e2 for door lock error. Ran unit in diagnostic. At the end of diagnostic cycle unit would continually run drain pump. Discovered that air trap was clogged causing issue. Cleared trap and ran normal cycle. Watched unit throughout cycle. Unit completed cycle as it should Unit tested good

Near Curtis St, Rochester, NY 14606
David L.

David L.

REFRIGERATOR FRIGIDAIRE FFSC2323TS0 Unit is not cooling due to the inverter not starting the compressor. 120VAC to inverter. Ordering inverter. ; rqstng P&A on 1 241577508 (INVERTER)

Near Augustine St, Rochester, NY 14613
Evan E.

Evan E.

DRYER MAYTAG MEDX655DW1 Customer stating that unit will not stop running once door is open. Discovered that contacts inside switch are failing. Replaced door switch and tested unit. Unit tested good

Near Wilshire Rd, Rochester, NY 14618
Evan E.

Evan E.

OVEN WHIRLPOOL WEE750H0HZ1 Customer stating that unit will not run broil cycle. Upon inspection discovered that L2 terminal was loose on control causing broil element not to receive proper voltage. Reseated connector and Ran test broil. Unit now heating as it should. Unit tested good

Near Greenpoint Trail, Pittsford, NY 14534
Evan E.

Evan E.

WASHER WHIRLPOOL WFW6620HW0 Customer stating that unit will not respond to commands on keypad. Attempted they unit into diagnostic. Unit would not respond. Cycled power at breaker. Keypad is now functioning Checked for error codes. No codes present. Ran user interface test all keys responded as they should. Ran diagnostic cycle. Unit completed cycle as it should. Could not replicate issue once cycling power to unit. Unit tested good

Near Renouf Dr, Rochester, NY 14624
Dave F.

Dave F.

OVEN JENN AIR JJW3830DS00 F2E1 stuck key error .. ordering console W11232121 and control W10821712 ; schdld next appmnt for 2/20 THU !

Near S Winton Rd, Rochester, NY 14623
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE104DSS3 Customer stAting that unit is not cleaning correctly. Upon arrival discovered that lower spray arm was detached from sump. Reattached spray arm and ran test cycle. No codes were present. Once attaching spray arm could not replicate issue. Unit tested good

Near Culver Rd, Rochester, NY 14609
Steve M.

Steve M.

DISHWASHER MAYTAG MDB4409PAW0 Customer stated unit leaks mid cycle. Found unit sitting out of square. The left leg had fallen off second floor. Fastened a piece of flooring under the dishwasher so it can not mo e and dishwasher can not fall again. If problem persists preorder door gasket.

Near W Jefferson Rd, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL KRFC302EBS00 Right hand roller leg is stripped and will not adjust . Ordering rollers WPW10515762 . WPW10515763. Refrigerator leaking In the back . Customer is going to have plumber come and check the line . ; ordrng 1 WPW10515762 (Right hand roller) and 1 WPW10515763 (Left hand roller)

Near Ryan's Run, Rochester, NY 14624
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced fan with harness for frosted evaporator. Removed frost. Changed defrost setting to once a day. The refigerator tests good. ; dspstn on spec-tagged invntry: 1 W11033168 HARNESS

Near Tamarron Way, Pittsford, NY 14534
Steve M.

Steve M.

DRYER MAYTAG LSE7800ACW Rescheduled for Tuesday ; O-emld tckt

Near S Clinton Ave, Rochester, NY 14618
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KBFC42FTS04 "Found top right hing is out of place and screws stripped. All parts to hinge are damaged. Ordering hinge parts. Both gasket need replacing. Replaced filter. ; ordrng 1 8201809 (gasket-fip) and 1 W10484913 (hing-bushg) and 1 W10854523 (hinge-door) and 1 W11177574 (SCREW) and 1 WP2266880 (bushing) and 1 WP2316804 (spacer) and 1 WP2320509 (cam-door) and 1 WP489282 (screw), dspstn on spec-tagged invntry: 1 8206232A BULB"

Near Bromsgrove Hill, Pittsford, NY 14534
Steve M.

Steve M.

WASHER WHIRLPOOL WFW5620HW0 Put unit into diagnostics and it reset the ui for no response at ui. Customer also stated unit leaked right before ui failed. Ordering ui. Tested unit and found drain pump was very loud. Ordering pump. ; ordrng 1 W11316609 (PUMP) and 1 W11319991 (UI)

Near Championship Dr, Victor, NY 14564
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Unit is continually filling since repair. Called techline to document issue. Techline stated that thermostat on ice maker is what calls for unit to fill. While installing new fill cup disassembled inside of ice maker discovered that interior of ice maker was not properly reassembled. Reassembled unit the correct way and ran harvest cycle. Listened to unit fill and then waited to see if unit was attempting to fill again. Unit would not fill again while tech was in home. Customer to monitor. If issue persists ice maker module may need to be replaced SR: 7727167318

Near Crescent Rd, Fairport, NY 14450
Steve M.

Steve M.

WASHER WHIRLPOOL MHW5630HW0 Found 3.5 volt going to pressure sensor causing f3 error code That is preventing wash. . Replaced sensor and Ordering control ; ordrng 1 W11322901 (CONTROL)

Near Valley View Dr, Victor, NY 14564
David L.

David L.

RANGE KITCHENAID KDSS907SSS01 Installed control due to no display. New display also not working. Suspecting appliance manager. Was able to energize relays on appliance manager with the keypad. Sending keypad and control back and ordering the appliance manager; ordrng 1 WPW10181438 (cntrl-elec)

Near Conifer Cove Ln, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 Customer was looking for water filter on machine . Customer called whirlpool customer service and was told there was a filter but couldn’t find filter . Explained there is no water filter and if they wanted to get one installed it would have to be an inline water filter . Customer will look into that . Unit tested good .

Near Selborne Chase, Fairport, NY 14450
David L.

David L.

MICROWAVE WHIRLPOOL WMH31017HB2 Unit displaying spd1 when fan speed changes. This is normal operation. Checked interlocks for cooling fan running by itself. Found case of unit slightly warped causing poor switch contact by cam. Adjusted cabinet for better contact. Customer to monitor; dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK

Near Kohlman St, Rochester, NY 14621
Dave F.

Dave F.

WASHER AMANA NTW4516FW3 Washer has no error codes . Drain hose is good . Drain pump not turning on . Reseated connection to drain pump at control. Unit tested good . Customer concerned about water inside the tub . Told them it is normal as long as you don’t see water in the basket . Calibrated unit . Tested in auto diagnostics. Unit tested good .

Near Spruce Ave, Rochester, NY 14611
Dave F.

Dave F.

WASHER MAYTAG MVWX655DW0 "Replaced gearcase . Wash plate and hub . Ran calibration and auto diagnostics. Unit tested good .; dspstn on spec-tagged invntry: 1 W10528947 HUB 1 W10902814 WASHPLATE , and 1 W11035751 GEARCASE"

Near St Patrick Dr, Rochester, NY 14623
Dave F.

Dave F.

FREEZER WHIRLPOOL WRS586FLDM01 "Replaced user interface. Tested unit , tested good ."

Near Cattaragus Dr, Rochester, NY 14623
Dave F.

Dave F.

WASHER MAYTAG MVWX655DW0 Replaced gearcase and hub. Calibrated unit . Tested in auto diagnostics . Unit tested good .; dspstn on spec-tagged invntry: 1 W11035751 GEARCASE

Near Farrell Road Ext, West Henrietta, NY 14586
David L.

David L.

RANGE WHIRLPOOL WEG745H0FS0 Customer concerned with preheat temps. Preheated unit to check temperature. Temperature reading good. Explained to customer how to set temperature offset as things were not cooking fast enough. Unit testing good otherwise

Near Harmon St, Webster, NY 14580
David L.

David L.

WASHER MAYTAG MVWB865GW0 Sr7727161811. Documented cleaning issue with Techline. No errors or mechanical failures. Console was moving in its clips. Re fastened console and leveled unit. Recommending customer use Deep clean and extra rinse.

Near Salmon Run Cir, Ontario, NY 14519
David L.

David L.

REFRIGERATOR KITCHENAID KRFC300EBS00 Replaced grill and compressor due to unit not cooling. Customer toMonitor temps

Near Pathway Ln, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Customer concerned with freezing temps in the fresh food section. Found tall items blocking damper. Customer has an issue with the left door not closing well. Tilted unit back to help with selfClosure

Near Shoecraft Rd, Penfield, NY 14526
Dave F.

Dave F.

MICROWAVE MAYTAG MMV4207JZ0 Unit is brand new . Bulb was broken on delivery. Customer is going to seek a new bulb if customer can not find a new bulb the part number is 8206232A for the bulb . Unit is less then 30 days old

Near Mendon Ionia Rd, Honeoye Falls, NY 14472
Dave F.

Dave F.

RANGE WHIRLPOOL WEE510S0FW2 Replaced oven door gasket for being torn . Tested unit . Tested good

Near Fairway Crossing, Pittsford, NY 14534
Dave F.

Dave F.

OVEN ELECTROLUX EW27EW55GB3 Oven not going to self clean. Found the switch that detects the racks is not working and will not allow it to move on to self clean . Quoted customer for job . Customer does not want to move forward .

Near Burrows Hills Dr, Rochester, NY 14625
Dave F.

Dave F.

MICROWAVE MAYTAG MMV1174FZ3 found the high voltage side of the unit is shorting out when there is water being boiled on the right side of the unit .checked venting and made sure that the fan was working . Looking for scorching did not find any marks . called techline 77271405673 explained there is not guard for that and the customer should be boiling on the left side due to the element being far away from the center of the microwave to catch the moisture and will not prevent the moisture from rolling up the control. Tested unit . Tested good .

Near Penfield Crescent, Rochester, NY 14625
Dave F.

Dave F.

DRYER WHIRLPOOL WED8000DW4 Replaced blower for being cracked . Tested unit . Tested good

Near Pebble Hill Rd, Fairport, NY 14450
Dave F.

Dave F.

DRYER WHIRLPOOL WED5000DW2 Replaced timer . Tested unit . Tested good

Near Hillsborough St, Fairport, NY 14450
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Customer stated that none of the interior lights are working on the fridge or freezer compartment. Cycled power on unit but lights are still not on. Checked for voltage on at LED driver board. Confirmed driver board is receiving voltage. Led driver board is failing causing issue. Ordering driver board ; ordrng 1 W10790783 (LED LIGHT BOARD ), dspstn on spec-tagged invntry: 1 W11205083 MODULE"

Near Wilson Rd, Macedon, NY 14502
Evan E.

Evan E.

MICROWAVE MAYTAG MMV4206FZ0 Customer stating that unit will not run and interior light is delayed when coming on. Discovered that micro switches are failing. Replaced switches with interlock kit. Tested unit. Unit tested good ; used 1 W11244490 (INTERLOCK) from stock

Near Broad St, Lyons, NY 14489
Evan E.

Evan E.

DRYER AMANA NED4655EW1 Customer stated that unit will not heat during any setting. Checked incoming voltage. Unit is receiving 240v but neutral like and L1 are switched. This is causing issue. After placing terminals in correct position ran unit again. Unit now heating as it should unit tested good

Near Prospect St, Newark, NY 14513
Dave F.

Dave F.

RANGE WHIRLPOOL WFE505W0HS1 Repacked wire harness and block on unit . Tested unit . Tested good

Near Ridge Crest Dr, Victor, NY 14564
Steve M.

Steve M.

WASHER MAYTAG MVWB835DC3 Found sink next to washer that it drains into was full of water. There was also an extension on the drain hose. Removed extension. Customer is going to fix plumbing. The full sink of water may have been causing the washer to not drain. After plumbing is fixed the customer is going to monitor the washer.

Near Wilelen Rd, Rochester, NY 14624
Evan E.

Evan E.

OVEN DOUBLE KENMORE 790.479136 Customer stating that unit is not not heating properly in either upper or lower ovens. Ran test bake cycle to 350 in upper oven unit would not reach temp. Discovered that coil for bake element has broken causing element not to heat. Ran preheat on lower oven to 350. When unit hit 350 took temp measurement unit is off 20 degrees. Lower oven will need to be calibrated up 20 degrees. Ordering bake element for upper oven. Will calibrate lower oven on return visit. ; ordrng 1 318601604 (BAKE ELEMENT )

Near Garnsey Rd, Palmyra, NY 14522
David L.

David L.

REFRIGERATOR GE ZICS36NABRH Unable to uninstall built in unit because cabinetry doesn’t allow any clearance. Drain tube is plugged. Did not charge customer as we could not repair

Near Lake Rd, Ontario, NY 14519
Evan E.

Evan E.

WASHER MAYTAG MHW5630HC0 Customer stating unit is still leaking since repair. Upon inspection discovered F0e2 code stored for oversudsing. Called techline to document issue. Techline referred tech to Service pointer : W11419643 for unit leaking from vent port at rear of machine. Kit includes deflector to prevent issue from happening. Ordering deflector kit ; ordrng 1 W11036940 (DEFLECTOR )

Near Patterson Rd, Newark, NY 14513
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE334GPS0 Customer stating that dispenser will not open. Checked for error codes no codes present. Discovered that dispenser door would not glide on rack properly. Replaced dispenser and ran test cycle. Unit opened door as it should. Unit tested good ; used 1 W10861000 (DISPENSER) from stock

Near N Country Club Dr, Rochester, NY 14618
Steve M.

Steve M.

DRYER WHIRLPOOL MGDC465HW0 Found ignitor broken. Ordering ignitor. ; ordrng 1 279311 (ignitor kit & bracke)

Near Briarwood Ln, Scottsville, NY 14546
Steve M.

Steve M.

REFRIGERATOR MAYTAG JFC2087HRP Replaced start device and water valve for leaking and not always starting. The refrigerator tests good. Replaced water line due to broken water line.

Near Alliance Ave, Rochester, NY 14620
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT311FZDM01 Found a shim on hinge causing the door to not close properly. Removed shim and door is now closing.

Near Brizee St, East Rochester, NY 14445
David L.

David L.

DRYER MAYTAG MDE6400AYW Unit not drying stopping on auto dry but is still working on timed dry. ATEC warranty on labor. ; ordrng 1 WP307249 (thermostat)

Near Reef Point Cir, Webster, NY 14580
David L.

David L.

REFRIGERATOR KITCHENAID KRFC300EBS00 Unit onlyCooling to 20 degrees in freezer compressor is very hot. Unit still has a full charge. Ordering compressor. ; ordrng 1 WPW10507886 (compressor)

Near Pathway Ln, Webster, NY 14580
Steve M.

Steve M.

OVEN DOUBLE FRIGIDAIRE FGET2765PBB Preheated right after I called to let customer I was on my way. Showed up 15 minutes later and it just preheated. Top temp at 374 334 371 336 =353. Oven is working at this time. Tested up to 425 and it preheated good. The user interface alerted a little before the temp cycled off. Customer is going to monitor.

Near Autumn Oak Cir, Penfield, NY 14526
David L.

David L.

REFRIGERATOR KITCHENAID KFIV29PCMS03 Found unit cooling properly. Defrost bimetal is reading open in diagnostics. Checked bi metAl circuit at control while unit was still cold. Bimetal read open at control and it the freezer. Defrost heater tested okay. Replaced bi metal; ordrng 1 W11032800 (motor-evap)

Near Ontario Center Rd, Ontario, NY 14519
Steve M.

Steve M.

DRYER MAYTAG MEDX655DW1 Replaced timer for timer not advancing on ant cycle. The dryer tested good.

Near Colonnade Dr, Rochester, NY 14623
Evan E.

Evan E.

RANGE WHIRLPOOL WFG515S0EW0 Replacing ignitors due to front burners not lighting properly. Replaced ignitor on left front burner. Other ignitor that was received is not correct ignitor. Reordering ignitor ; ordrng 1 WPW10515459 (IGNITOR )

Near Ridge Rd, Webster, NY 14580
Dave F.

Dave F.

WASHER WHIRLPOOL WFW75HEFW0 F5E2 door lock error .replaced door lock . Tested unit in diagnostics. Unit tested good . If problem persists . Order control . Unit is stacked . ; used 1 Wpw10443885 from stock

Near E Lake Rd, Livonia, NY 14487
Steve M.

Steve M.

WASHER WHIRLPOOL WFW5620HW0 On arrival found the user interface setting was with no spin. Turned spin on and washer checks good.

Near Pine Cir, Mount Morris, NY 14510
Steve M.

Steve M.

DISHWASHER GE GDF620HGJ4BB Found ui unresponsive Unplugged at control and plugged in. It started up. Ordering ui control. ; ordrng 1 WD21X23462 (kit svc ui top logic)

Near Meadow Dr, Rochester, NY 14618
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KSCK25FVMS01 Found motor is seized quoted for motor. During testing I found the first time I tested motor it was getting 51 volt. After third test it was 120 volts. Informed customer of the variance while testing and she may need a control. ; rqstng P&A on 1 W10822606 (motor)

Near Meadow Cove Rd, Pittsford, NY 14534
David L.

David L.

MICROWAVE GE PT970DR2BB Replaced TCO and repaired connections unit tested good

Near Winners Cir, Penfield, NY 14526
David L.

David L.

DRYER WHIRLPOOL WGD6620HW0 Replaced control and UI per Techline. Customer had just ran a load of clothes that finished properly before we arrived Customer to Monitor.

Near Currier Ln, Rochester, NY 14624
Evan E.

Evan E.

MICROWAVE WHIRLPOOL WMH31017HZ3 Customer stating that unit will not run cycle when selecting preset settings. Tested unit on defrost setting unit began to run and then immediately shut off. Unplugged unit and tested in time cook. Unit completed multiple time cook cycles. Ordering control panel and control board ; ordrng 1 W10849829 (CONTROL BOARD) and 1 W11173819 (CONTROL PANEL)

Near Franklin Rd, Marion, NY 14505
David L.

David L.

DISHWASHER KITCHENAID KDTM404EBS Spring clip that holds the upper sprayer is missing. This is part of the tub assembly. Ordering tub and upper rail that is broken ; rqstng P&A on 1 W10653357 (track) and 1 W10681512 (tub-dishwr)

Near Ohstrom Park, Webster, NY 14580
David L.

David L.

RANGE KITCHENAID KDSS907SSS01 Keypad is not responding. Quoted forSwitch membrane. Customer requesting we come with console control as well. Ordering just in case. Deposit only covering keypad. Labor is 104.65; ordrng 1 WP9761566 (swtch-memb201.49) and 1 WPW10181439 (cntrl-elec)

Near Conifer Cove Ln, Webster, NY 14580
David L.

David L.

RANGE WHIRLPOOL WFE505W0HW1 Right front burner is not operating on low re ordering switch. Switch that is on there is operating like the rear melt setting switches. ; ordrng 1 WP3149400 (switch-inf) and 1 WPW10434452 (switch-inf)

Near Baycliff Dr, Rochester, NY 14609
David L.

David L.

DRYER MAYTAG MGDX700XW1 "Sr7727144657 documented safety concern with Techline and whirlpool safety team. Inspected harness and connections. Drum baffle melted again MOTUTOTWP1 Parts #Ordering g cut offs and melted pieces, replacing control per Techline for the heat relay sticking ; ordrng 1 W11226088 (lens) and 1 WP3391912 (thermostat) and 1 WP8573713 (thermal cut off fuse) and 1 WPW10113136 (baffle-drm) and 1 WPW10214009 (cntrl-elec)"

Near Meadowbriar Rd, Rochester, NY 14616
Evan E.

Evan E.

COOKTOP JENN AIR JED8130ADB17 Customer stated that front left burner was not heating. Upon inspection discovered that loose connection at receptacle that was causing issue. Secured connection with new wire nut. Tested burner. Unit tested good ; dspstn on spec-tagged invntry: 1 330031 RECEPTACLE

Near Abbey Woods, Pittsford, NY 14534
Evan E.

Evan E.

REFRIGERATOR KITCHENAID KRFF507HPS00 Customer stating that Ice maker switch will not turn off. Removed switch to inspect. Discovered that insulation behind switch is causing issue. Removed insulation and tested. Switch now functioning as it should. Switch tested good

Near Watersong Trl, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF760SADM0 Replacing wash motor due to original motor leaking from diverter causing leak. Replaced was motor and ran diagnostic cycle. Unit completed cycle as it should. Unit tested good

Near Northbrook Way, Webster, NY 14580
Steve M.

Steve M.

DRYER ROPER RED4516FW0 Replaced roller for thumping noises. The dryer tests good. ; used 1 4392065 (REPAIR KIT) from stock

Near NY-364, Canandaigua, NY 14424
Evan E.

Evan E.

DRYER MAYTAG MEDC465HW0 Replacing top clips due to unit rattling during operation. Replaced clips and tested unit. Could not replicate noise. Unit tested good

Near Notre Dame Dr, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT311FZDW Items in freezer have frost on them. Adjusted door seal. Door now has suction and will prevent frost build up

Near Beehler Ln, Hamlin, NY 14464
David L.

David L.

DRYER AMANA NED4655EW1 Unit is not heating. Proper voltage is not being supplied to the unit preventing g the heater from operating properly. Customer will have to have a licensed electrician repair power supply. Found broken catch on door replaced catch. ; used 1 WPW10610880 (CATCH) from stock

Near Bittersweet Ln, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Replaced open water valve. Jumped thermostat on module and confirmed fill. Customer to monitor for ice

Near Elm St, Rochester, NY 14604
David L.

David L.

DRYER MAYTAG MEDB766FW0 Replaced console. Customer toMonitor

Near Halesworth Ln, Ontario, NY 14519
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDT970SAHZ0 Replacing inner door panel due to units original panel having dents in door. Replaced panel and ran test cycle. Unit tested good

Near Bear Creek Cir, Webster, NY 14580
David L.

David L.

REFRIGERATOR GE GSH22JFXMBB Replaced ice maker due to intermittent ice. Customer to monitor

Near S Clinton Ave, Rochester, NY 14620
Steve M.

Steve M.

OVEN MAYTAG MER8775AS0 Replaced bake element for open element. The range tested good.

Near Duck Hollow, Victor, NY 14564
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFF707ESS00 Replaced evaporator fan that was broken during repair. The fan tests good.

Near Shagbark Way, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Replaced left rack and shimmed over center rack for door falling. The drawer is not falling off during testing.

Near Scofield Rd, Honeoye Falls, NY 14472
Steve M.

Steve M.

DRYER WHIRLPOOL WED9200SQ0 Replaced heater fuse for open fuse. Replaced heater on previous visit.

Near Nelson Pkwy, Rush, NY 14543
David L.

David L.

WASHER MAYTAG MHW8200FW Unit not completing cycles and displaying f1e2 acu failure. Tested in diagnostics unit throwing the code before spin in diagnostics. Ordering control and expansion. ; rqstng P&A on 1 W10864049 (cntrl-elec) and 1 W11201292 (cntrl-elec)

Near Conrad Dr, Rochester, NY 14616
Evan E.

Evan E.

WASHER AMANA LW3502W2 Replacing belt due to old belt snapping causing basket no to spin. Replaced basket and ran test cycle. Unit now spinning as it should. Could hear small squealing noise coming from gear case while running unit. Made customer aware of noise. Unit tested good otherwise. ; dspstn on spec-tagged invntry: 1 WP28808 BELT

Near Fair Oaks Ave, Rochester, NY 14618
David L.

David L.

REFRIGERATOR MAYTAG MFT2574DEE01 Rechecked defrost bi metal in diagnostics to verify that it was closed and it was. Replaced control and UI due to unit not defrosting/not cooling. Customer to monitor

Near Rusty Ln, Rochester, NY 14626
Steve M.

Steve M.

WASHER MAYTAG MVWC565FW1 Found water valve screens were plugged from well water. Cleaned screens and recommended hose screens on hoses. The washer tested good.

Near Dugway Exd, Conesus, NY 14435
Steve M.

Steve M.

FREEZER WHIRLPOOL WZF34X20DW01 Replaced thermistor and control for not defrosting properly. The freezer tests good. ; dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER

Near Riley Ln, Nunda, NY 14517
Steve M.

Steve M.

WASHER WHIRLPOOL MVWC415EW1 Found capacitor not sending proper power to motor. Ordering cap. ; ordrng 1 W11395618 (CAPACITOR )

Near Gannett Rd, Farmington, NY 14425
Evan E.

Evan E.

DRYER MAYTAG MED3500FW0 Replacing control due to unit not responding to commands. Replaced control and ran test cycle. Unit tested good

Near Seton Ct, Penfield, NY 14526
David L.

David L.

DRYER WHIRLPOOL WGD8000DW4 Unit was not running due to a broken belt ordering belt. Customer was okay with leaving unit disassembled until installation ; ordrng 1 W10849499 (belt)

Near English Station Rd, Rochester, NY 14626
David L.

David L.

DRYER MAYTAG MGDX700XW1 Found unit with an open thermal fuse. Vent tested good with air flow tester ordering fuse ; ordrng 1 3392519 (thermal fuse)

Near Meadowbriar Rd, Rochester, NY 14616
Shaiman C.

Shaiman C.

DRYER MAYTAG MEDX655DW1 Part not yet received

Near Colonnade Dr, Rochester, NY 14623
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29BBBL00 Found freezer fan hitting a small build up of ice at the top of the evaporator. Switched unit to an 8 hour fixed defrost and removed ice build up. Tested defrost components in diagnostics. Unit testing good

Near Talamora Trail, Brockport, NY 14420
David L.

David L.

RANGE WHIRLPOOL GBD307PDB7 Display on control is not functional. Keypad seems to be operational. Both parts and NLA. Unable to repair

Near W Wautoma Beach Rd, Hilton, NY 14468
David L.

David L.

REFRIGERATOR GE GSS25QGSCWW Checked ice production. Ice bin was full replaced filter for customer. ATEC warranty.

Near Audubon Trail, Rochester, NY 14622
David L.

David L.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced damaged harness. Unit was left uninstalled as the customer is having work done behind the unit. Explained to customer that we are not responsible for reinstallation.

Near Croydon Rd, Rochester, NY 14610
David L.

David L.

DRYER MAYTAG MEDC300BW0 Unit not heating due to an open thermal fuse. Replaced fuse. Dryer vent tested poorly. Recommending customer have bent cleaned before use. Tested heat. Unit testing good. Left unit unplugged ; used 1 WP3392519 (FUSE-THERMAL) from stock

Near Polaris St, Rochester, NY 14606
David L.

David L.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced damaged harness. Unit was left uninstalled as the customer is having work done behind the unit. Explained to customer that we are not responsible for reinstallation.

Near Croydon Rd, Rochester, NY 14610
Evan E.

Evan E.

WASHER WHIRLPOOL WFW5620HW0 Replacing UI due unit not advancing time on display during cycles. Replaced UI and ran diagnostic cycle. Unit completed cycle as it should. Unit tested good

Near Grosvenor Rd, Brighton, NY 14610
Evan E.

Evan E.

RANGE FRIGIDAIRE FGEW3065KFB Customer stating that oven will not maintain temperature if running a regular bake cycle of convection units temp is always much lower than displayed. Checked resistance of temp sensor. Resistance was adjusting as sensor was heating up and cooling down. Sensor is working as it should. Ran preheat to 350. Unit took about 20 mins to reach temp. Took reading with thermocouple unit is 30-40 degrees lower than temp displayed. Calibrated oven up 35 degrees and ran preheat again. Unit is still preheating very slowly but now maintaining consistent temps. Customer is going to use unit and contact office if issue persists. If issue persists please order Bake Element Part # 318601604

Near Watersong Trl, Webster, NY 14580
Evan E.

Evan E.

WASHER MAYTAG MVWB725BW0 Customer stated that unit is very noisy during spin. Upon inspection discovered that bearing is failing causing issue. Replaced bearing with bearing repair kit and ran test cycle. Unit completed cycle as it should. Unit tested good

Near Sherwood Dr, Walworth, NY 14568
Steve M.

Steve M.

WASHER WHIRLPOOL WTW4816FW2 Found drain line sitting on floor causing the unit to not operate. Instructed customer to raise drain line.

Near Archie Parrott Ln, Palmyra, NY 14522
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWX655DW0 "Customer reports unit is not agitating. F0E5 F7E1 stored. Ran an auto diagnostic test cycle. Unit agitated as it should in manual diagnostics. However, the agitator slips when attempting to spin. Drive hub should be replaced. ; ordrng 1 W10528947 (HUB)"

Near Farrell Road Ext, West Henrietta, NY 14586
Shaiman C.

Shaiman C.

DISHWASHER KITCHENAID KDTE204DBL0 Customer reports unit stopped doing anything. 6-6 6-4 6-1 5-1 error codes stored. Ran diagnostic test. Water did not enter unit. Manually filled unit with water to verify sump motor is operational. Started a normal wash cycle. Water filled and sprayed as it should. Suspecting the inlet valve is failing. Replacing inlet water valve. ; ordrng 1 W11175771 (FILL VALVE)

Near Lower Hill Ln, Fairport, NY 14450
Steve M.

Steve M.

WASHER WHIRLPOOL WFW9151YW00 Replaced open temperature sensor for no operation. The washer tested good.

Near Highland Ave, Newark, NY 14513
Steve M.

Steve M.

WASHER WHIRLPOOL WTW8240YW0 Customer complained of water leaking on left front. Found evidence of rust and water stains on inside of unit. Put some metal tape around the ports to deflect water back into washer and prevent over splashing.

Near Onyx Dr, Farmington, NY 14425
Steve M.

Steve M.

RANGE GE JRP24GV1BB 445 304 422 303 = 368 customer felt the oven was under heating. Tested temps and averaged to 368.

Near Topspin Dr, Pittsford, NY 14534
Shaiman C.

Shaiman C.

WASHER AMANA NTW4516FW2 Customer states unit gets stuck at the wash step in cycles. F5E2 error stored. Lid lock would not work in diagnostic test. Replaced lid lock. Repair successful. ; used 1 W11307244 (LATCH) from stock

Near Renwood St, Rochester, NY 14621
David L.

David L.

REFRIGERATOR GE GSH22JFXMBB Spoke to customer. Preordered ice maker emailed estimate. ; ordrng 1 WR30X10093 (icemaker asm)

Near S Clinton Ave, Rochester, NY 14620
Evan E.

Evan E.

DRYER MAYTAG MEDB765FW0 Dryer not spinning or needs assistance to start spinning with larger loads. Motor is too weak. Replaced motor to correct. While reassembling checked belt and it was worn causing drum slip. Replaced belt. Tested unit. Unit tested good.; used 1 4392067 (REPAIR KIT) from stock

Near W Filbert St, East Rochester, NY 14445
David L.

David L.

REFRIGERATOR MAYTAG MFI2570FEZ02 Center rail that hold crispers is broken preventing use of crispers. Ordering rail ; rqstng P&A on 1 WPW10326469 (rail-centr)

Near Hidden Valley Rd, Rochester, NY 14624
Steve M.

Steve M.

FREEZER WHIRLPOOL WZF34X20DW01 Found unit not defrosting. Removed frost. Ordering control and thermistor. ; ordrng 1 W11293202 (CONTROL ) and 1 WPW10383615 (thermistor)

Near Riley Ln, Nunda, NY 14517
Dave F.

Dave F.

MICROWAVE WHIRLPOOL WMH53521HZ Microwave hood light bulb was blow . Customer is physically unable to change bulb . Replaced bulb with 8206232A . Tested unit . Tested good ; dspstn on spec-tagged invntry: 1 8206232A BULB

Near Hamlin Dr, Canandaigua, NY 14424
Steve M.

Steve M.

OVEN WHIRLPOOL WOD51ES4ES00 Replaced upper oven safety fuse in rear for no heat to upper oven. The oven tested good.

Near Clark Rd, Conesus, NY 14435
Evan E.

Evan E.

WASHER MAYTAG MHW6630HW0 customer stated that unit was running continually at end of cycle. Checked for error codes. No codes present ran drain and spin cycle. Unit completed cycle as it should. Ran quick wash. Unit is continually stopping at 11 min mark of cycle. Called techline to document. Sr: 7727078857 techline recommending replacement of UI. Ordering UI ; ordrng 1 W11325572 (CONSOLE )

Near Thomas Cove Rd, Rochester, NY 14625
Dave F.

Dave F.

DRYER ELECTROLUX EIMGD60LT3 Replaced high limit with part 137539200 . . Tested unit . Tested good . ; dspstn on spec-tagged invntry: 1 137539200 LIMITER

Near Arbor Creek Dr, Pittsford, NY 14534
Evan E.

Evan E.

DRYER MAYTAG MED3500FW0 Replaced console due to unit not responding to commands. Replaced console but unit is still experiencing same issue. Unit needs control ordering control ; ordrng 1 W10847946 (CONTROL )

Near Seton Ct, Penfield, NY 14526
Dave F.

Dave F.

DISHWASHER KITCHENAID KDTE204DSS0 F8E4 drain electrical issue .F4E4 wash pump failure . Controls not sending power to wash pump or drain pump . . Replaced control . Testing unit in diagnostics. Unit tested good . ; dspstn on spec-tagged invntry: 1 w10657427 CONTROL

Near Rush Mendon Rd, Honeoye Falls, NY 14472
Steve M.

Steve M.

DRYER WHIRLPOOL WED9200SQ0 Replaced element and found the high limit blown during testing Ordering fuse and returning tomorrow total repair cost after tax is 133.36. Element 100.48Fuse 23; ordrng 1 280148 (cutoff-tml)

Near Nelson Pkwy, Rush, NY 14543
Evan E.

Evan E.

OVEN WHIRLPOOL WEG745H0FS0 Customer stating that unit will not relight after initial preheat. Checked for codes. No codes present. Ran preheat to 350. Opened door and let unit cycle ignitor on and off. After observing unit cycle heat on and off unit began to fail to light. Could hear gas valve open but unit would not light. Issue is stemming from DSI on control. Ordering control & ignitor ; ordrng 1 W10759290 (CONTROL ) and 1 W11198972 (HARNESS) and 1 WPW10324262 (IGNITOR )

Near Maple Dr, Webster, NY 14580
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced upper and lower spray arms

Near Brigham Cir, Honeoye Falls, NY 14472
Dave F.

Dave F.

WASHER ELECTROLUX EFLS517STT0 Replaced drain pump . Recirculating pump and clean filter housing . Tested unit in diagnostics. Tested good .

Near Clay St, Lima, NY 14485
Shaiman C.

Shaiman C.

DRYER MAYTAG MGDX700XW1 "Replaced baffle and fuses. Vent tested good. Repair successful. ; dspstn on spec-tagged invntry: 1 WP3391912 THERMOSTAT and 1 WP8573713 CUTOFF-THERMAL , used 1 WP3392519 (FUSE-THERMAL) from stock"

Near Meadowbriar Rd, Rochester, NY 14616
Steve M.

Steve M.

WASHER MAYTAG MVWC565FW1 Found the pump is noisy Ordering pump; ordrng 1 W10876600 (drain pump)

Near Placid Park, Shortsville, NY 14548
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WGD6620HW0 "Customer states unit throws F3E3 error code when starting unit & would like a replacement. F3E3 error code stored. Vent seems to be clean and clear. Ran unit on normal cycle for about 20 minutes with no issue. Contacted Whirlpool technical assistance line due to reoccurring issue. Agent referred to service pointer W11395626A stating that in this situation, if the vent is clean and the thermistor is not shorted, the ACU and UI should be replaced. Replacing user interface and control unit. However, if customer still experiences issues after this repair; the fault code would be due to user error. Informed customer of safe loading practices.SR: 7727082111; ordrng 1 W11368834 (CONTROL) and 1 W11370450 (CONSOLE)"

Near Currier Ln, Rochester, NY 14624
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Found crack in water supply to unit. Needle valve is not seating into its closed position all the way. Highly recommending that the customer have a licensed plumber make necessary repairs. The customer believes this was caused by a prior repair. Ordering water line. Office to have final say if we are going to proceed. ; ordrng 1 8212547RP (tube-water)

Near Crystal Creek Dr, Rochester, NY 14612
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFF707ESS00 Called techline SR 7727078760 . Techline said to check drain pan make sure it isn’t warped it is not . Techline had no more suggestions for the unit to be fixed . Deemed unrepairable . ; ordrng 1 W10633627 (Evap fan)

Near Shagbark Way, Fairport, NY 14450
Evan E.

Evan E.

WASHER WHIRLPOOL WTW4850HW1 Customer stating that unit will not run through cycle. Unit will fill and then begin to drain immediately. Upon inspection discovered error code f8e1 for long fill. Ran test cycle. Discovered that hot water valve was failing to actuate. Inspected valve and discovered that connection was not fully seated on control. Reseated connector and tested valve manually. Both valves are now actuating as they should. Ran test cycle to confirm function. Unit tested good

Near Prospect St, Penfield, NY 14526
Evan E.

Evan E.

DISHWASHER KITCHENAID KDPE334GPS0 Replacing control board due to unit displaying error code 4-4 for wash motor failure. Replaced control and ran test cycle unit completed cycle as it should. Unit tested good

Near Plank Rd, Macedon, NY 14502
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF760SADM0 Customer stating that unit is leaking. Checked for error codes. No codes present. Ran test cycle. Discovered that unit was leaking from diverter. Ordering Sump & motor ; ordrng 1 WPW10671942 (SUMP & MOTOR)

Near Northbrook Way, Webster, NY 14580
Evan E.

Evan E.

RANGE WHIRLPOOL WFE510S0HS1 Customer stating that unit is not at right temp when preheat is finished. Ran preheat to 350 unit unit cycle once hitting 350. Unit need to be calibrated up 20 degrees. Calibrated unit up 20 degrees and took temp reading again. Unit now maintaining 350. Unit tested good

Near E Main St, Rochester, NY 14609
Evan E.

Evan E.

DRYER MAYTAG MEDC465HW0 Customer stating that lid is rattling during operation. Discovered that clips are not holding down lid as they should attempted to reform clips but lid will not latch on clips properly. Ordering clips ; ordrng 2 WP8066092 (TOP CLIP )s

Near Notre Dame Dr, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDT970SAHZ0 Part that was received is damaged. Reordering part rescheduling for 2/10; ordrng 1 W11035418 (INNER DOOR PANEL )

Near Bear Creek Cir, Webster, NY 14580
Evan E.

Evan E.

WASHER WHIRLPOOL MVWB835DW5 Customer stating that unit is not running right and was producing large noise during cycle. Checked for error codes. No codes present. Ran diagnostic cycle. Unit completed cycle as it should. Ran unit in manual test mode on high spin. Unit is operating as it should. Spoke with customer about proper loading and cycle selection. Advised customer this is a High efficiency machine that does not require a large amount of water. Unit itself tested good

Near Hallmark Rd, Rochester, NY 14625
Evan E.

Evan E.

MICROWAVE WHIRLPOOL UMV1160CS8 Replacing control due to unit displaying f1e4 code for relay failure. Replaced control and tested unit. Unit tested good

Near Macedon Pkwy, Macedon, NY 14502
Steve M.

Steve M.

WASHER MAYTAG MHW8630HC0 Complaint of UI display flickering. Observed flickering of digital display. Replacing UI.; ordrng 1 W11351738 (USER INTERFACE)

Near Mandalay Ridge, Pittsford, NY 14534
Steve M.

Steve M.

WASHER WHIRLPOOL WTW4800BQ0 Adjusted legs to stop excessive vibrating. The washer tested good. ; dspstn on spec-tagged invntry: 1 W10780045 SUSPENSION

Near Beresford Rd, Rochester, NY 14610
Steve M.

Steve M.

OVEN KITCHENAID KEBC147VSS02 Replaced blower and fuse for no heat after self clean. The oven heated and tested good.

Near Highland Ave, Brighton, NY 14620
Steve M.

Steve M.

WASHER MAYTAG MVWX655DW1 Complaint of washer making noise and clothes coming out of washer wet. Observed noise during spin cycle. Attempted to remove washplate to examine splines however wash plate has seized to gear case. Ordering wash plate and gear assembly.; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10752187 (screw) and 1 W10902814 (washplate) and 1 W11035751 (gearcase)

Near French Rd, Rochester, NY 14618
Steve M.

Steve M.

RANGE FRIGIDAIRE FFGF3005MWB Replaced spark module for not sparking. The range tested good

Near Monroe Ave, Rochester, NY 14620
Steve M.

Steve M.

WASHER MAYTAG MHW6630HW0 Found only over suds error code. Customer complained of no hot water. Hot water worked as expected in diagnostics but took a minute to get hot. The washer was squeaking when spinning. Moved washer forward and noise went away. The washer tested good.

Near Silver Ridge Dr, Rochester, NY 14626
Steve M.

Steve M.

DRYER WHIRLPOOL MEDC465HW0 Found insulation stuck inside wall preventing unit from drying. Removed and tested. The dryer tested good

Near Thames Dr, West Henrietta, NY 14586
Steve M.

Steve M.

WASHER MAYTAG MVWB766FW1 Complaint of detergent dispenser not working and machine not spinning out clothes. Tested dispenser. Did reattach the fill line piece in dispenser. Tested unit in diagnostics and unit tested good. No error codes found.

Near Church St, Scottsville, NY 14546
Dave F.

Dave F.

REFRIGERATOR FRIGIDAIRE FGHB2866PFNA Ice maker not cycling .tested in diagnostics. Fill tube is frozen as well . Thawed fill tube . Tested fill in diagnostics and replaced ice maker . Unit tested good

Near East Ave, Livonia, NY 14487
Dave F.

Dave F.

WASHER WHIRLPOOL WTW4816FW2 Lid lock failure error code . Replaced lid lock With W11307244 tested unit . Tested good ; ordrng 1 W11307244 (Lid lock)

Near E Avon Lima Rd, Avon, NY 14414
Dave F.

Dave F.

WASHER AMANA LW3502W2 Belt is broken . Ordering belt WP28808 . ; ordrng 1 WP28808 (Belt)

Near Fair Oaks Ave, Rochester, NY 14618
Dave F.

Dave F.

REFRIGERATOR GE GFSS6KKYCSS Drain tube is plugged . Tried to clear tube with no luck . Customer will look into new unit .

Near Bryden Park, Webster, NY 14580
Dave F.

Dave F.

RANGE WHIRLPOOL WFE505W0HS1 replaced control . Unit still not working . Found the Wire harness and block are burned up . Ordering harness W11416047 and terminal block WPW10245259; ordrng 1 WPW10245259 (Block) and 1 W11416047 (Main harness)

Near Ridge Crest Dr, Victor, NY 14564
Dave F.

Dave F.

DRYER WHIRLPOOL WHD560CHW1 Replaced belt for being broken . Tested unit . Tested good

Near Ithaca Dr, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Water leaking at water valve between filter and valve . Ordering filter housing and water valve . Left side cold air return is full of ice from the water dripping . Would need to be thawed out . ; ordrng 1 W11346622 (Reservoir) and 1 W11043013 (Water valve)

Near Margo Dr, Fairport, NY 14450
Steve M.

Steve M.

WASHER WHIRLPOOL WFW5620HW0 Customer claims washer not spinning and wash coming out soaking wet. Ordering control and ui; ordrng 1 W11319991 (UI) and 1 W11322903 (ACU)

Near Pine Cir, Mount Morris, NY 14510
Dave F.

Dave F.

WASHER MAYTAG MVWX655DW1 Actuator not shifting between agitation and spin . Replaced actuator with part from stock W10913953 . Calibrated unit . Tested in auto diagnostics. Tested good .; used 1 W10913953 (Actuator) from stock

Near Lane Rd, Bloomfield, NY 14469
Dave F.

Dave F.

WASHER WHIRLPOOL WFW6620HC0 Bellow has a hole in it . Ordering bellow W11314648; ordrng 1 W11314648 (Bellow)

Near N Main St, Canandaigua, NY 14424
Evan E.

Evan E.

OVEN MAYTAG MER8775AS0 Customer stated that while running bake cycle smoke appeared to come from oven vent. Unit was failing to maintain temperature after this. Discovered that bake element had corroded and broken. This was cause for unit not heating properly and smoke appearing through vent. Unit will need bake element. Ordering bake element ; ordrng 1 W10779716 (BAKE ELEMENT )

Near Duck Hollow, Victor, NY 14564
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF560SH0P Unable to locate appliance in warehouse. No serial number provided ; saved tckt

Near Stace St, Rochester, NY 14612
Evan E.

Evan E.

DRYER MAYTAG MEDB766FW0 Customer stating that unit is not responding to commands. When attempting to start cycle unit will not start cycle and console will act erratically. Discovered f2e1 error code for stuck key. Attempted to run unit. Unit will power up but not respond to start key command. Ordering console ; ordrng 1 W11042482 (CONSOLE )

Near Halesworth Ln, Ontario, NY 14519
Evan E.

Evan E.

DISHWASHER KITCHENAID KDPE334GPS0 Customer stating that unit will not run cycle. Unit is running for short period of time and then shutting off. Checked for codes. Unit displaying code 4-4 for wash motor failure. Ran diagnostic cycle. Unit completed cycle as it should. Suspecting issue with control due to error code and wash motor operating as it should. Ordering control ; ordrng 1 W11120155 (CONTROL) and 1 W11162733 (WASH MOTOR )

Near Plank Rd, Macedon, NY 14502
Dave F.

Dave F.

WASHER ELECTROLUX EFLS517STT0 Unit is very loud when drain pump and recirculating pump Is running ordering Drain pump 5304514769 and recirculating pump 5304514775; rqstng P&A on 1 5304514775 (Recirculating pump) and 1 5304514769 (Drain pump)

Near Clay St, Lima, NY 14485
Dave F.

Dave F.

RANGE JENN AIR JGS9900CDB01 right front burner not lighting . needs new ignitor . can not removed right from burner head as the screws are stuck inside . called techline SR 7727042815. . techline said to try and extract screws and order orifice holder 7527P087-60 and burner with ignitor 74007736 . 2 Screws WP8273062 ; rqstng P&A on 1 7527P087-60 (Orifice holder) and 1 74007736 (Burner) and 2 WP8273062 (Screws)s

Near Oakmount Rd, Bloomfield, NY 14469
Steve M.

Steve M.

DRYER WHIRLPOOL WED9200SQ0 "Complaint of machine not starting dry cycle. Checked power. Measured 240 volts AC. Checked continuity to thermal fuse. Measured no continuity. Replaced fuse. Started machine successfully. While machine running observed the heating element. Only half the element was charged. Checked element to see if grounding out to chassis of machine. Element tested positive for continuity with chassis of machine. Also validated by running machine in time dry no heat. With no heat selected the element still ignited. Replacing element. Recommended customer clean venting before going back to normal use.; ordrng 1 WP8544771 (element), used 1 WP3392519 (FUSE-THERMAL) from stock"

Near Nelson Pkwy, Rush, NY 14543
Steve M.

Steve M.

REFRIGERATOR MAYTAG JFC2087HRP Complaint of water leaking from back of the fridge and intermittent non cooling. When calling for water found leak from water valve. Replacing water valve. Trouble shooting compressor to address non cool. Power cycled unit and compressor started and ran as expected. Based on customer feedback replacing start device to address intermittent non cool.; ordrng 1 W10613606 (start-dev) and 1 WP67005154 (valve-inlt)

Near Alliance Ave, Rochester, NY 14620
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer stating that keypad will not respond to commands. Checked for codes upon arrival. Discovered code f2e1 for stuck key error. Ran test cycle. Unit would allow technician to make selections on keypad but was not always responding to selection. Ran diagnostic cycle. Unit completed cycle as it should. Ordering keypad ; ordrng 1 W10897413 (CONSOLE)

Near Musket Ln, Pittsford, NY 14534
Evan E.

Evan E.

MICROWAVE WHIRLPOOL WMH31017HS0 Customer stating that unit is not heating properly and lights are flickering inside cabinet. Discovered that unit had old style interlocks. Suspecting this is causing issue. Replaced interlocks. Tested unit. Unit tested good. Tested items inside microwave multiple times. Unit is heating as it should ; used 1 W11244494 (INTERLOCK) from stock

Near Crossing Creek Dr, Fairport, NY 14450
Evan E.

Evan E.

WASHER WHIRLPOOL WFW8540FW1 Customer stated that unit would not unlock door and was making a noise. Upon inspection discovered that unit was in drain lockout mode. Unlocked door manually and removed clothing. Discovered error code f3e1 for pressure system fault. Removed pressure hose to inspect. Discovered hose was not seated on air trap correctly causing issue. Reseated hose and ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP

Near Jacobs Rd, Macedon, NY 14502
Evan E.

Evan E.

DISHWASHER MAYTAG MDB4949SHB0 Replacing water valve due to unit failing to fill when running wash cycle. Replaced valve and ran diagnostic cycle. Unit tested good

Near Denise Dr, Macedon, NY 14502

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