Near Hilton, NY 14468
Dave L
Job Details: 06/03/2019
OVEN WHIRLPOOL WOD93EC0AS Checked power at receptacle. Found open wiring connection that was incorrectly installed. Thermal control fuse also open. Unrelated . Left breaker off to unit and replaced the thermal fuse. The Customer is going to have a licensed electrician repair damaged connection in the junction box.
Near Rochester, NY 14621
Dave L
Job Details: 06/03/2019
REFRIGERATOR WHIRLPOOL WRF560SEYB05 Replaced open fan motor. Unit tested good.
Near Webster, NY 14580
Dave L
Job Details: 06/03/2019
WASHER MAYTAG MVWC350AW1 "Unit was not completing cycles due to a shifter fault. Replaced shifter and ran auto test. Unit passed. Calibrated unit; dspstn on spec-tagged invntry: 1 WPW10276397 PUMP , used 1 WPW10006355 (ACTUATOR) from stock"
Near Rochester, NY 14620
Dave L
Job Details: 06/03/2019
DRYER WHIRLPOOL WGD5300VW0 Replaced open thermal fuse due to unit not heating u it tested good. ; used 1 WP3392519 (FUSE-THERMAL) from stock
Near Pittsford, NY 14534
Dave L
Job Details: 06/03/2019
REFRIGERATOR GE ZFSB27DAGSS Unit is leaking on the floor due to a clogged defrost drain.
Near Rochester, NY 14624
Dave L
Job Details: 06/03/2019
RANGE WHIRLPOOL GS563LXSS "The gas valve is not opening for bake or broil. Ordering gas valve. ; ordrng 1 WPW10293048 (valve-gas), dspstn on spec-tagged invntry: 1 12400035 IGNITOR and 1 WP9758079 IGNTR-OVEN"
Near Rochester, NY 14606
Dave L
Job Details: 06/03/2019
REFRIGERATOR WHIRLPOOL WRS315SNHB01 Fresh food section is. Completely Y frozen. Ordering control and diffuser; ordrng 1 W11190849 (CONTROL) and 1 W11216945 (DIFFUSET)
Near Fairport, NY 14450
Evan
Job Details: 06/01/2019
MICROWAVE WHIRLPOOL WMH31017FB0 Customer stating door error lock code is still popping up after having interlocks replaced. Upon inspection discovered that lower primary switch has gone bad causing issue. Replaced interlock. Ran test cycle Unit tested goodCustomer has labor coverage and part is under ATEC warranty Collecting service call fee ; dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK
Near Webster, NY 14580
Evan
Job Details: 06/01/2019
WASHER WHIRLPOOL WTW4816FW2 Customer stated unit was producing unusual noise. Upon inspection discovered unit was displaying error code for shifter fault. Ran tachometer verification test to test function of actuator. Actuator failed test. Installed new actuator ran diagnostic cycle unit completed cycle as it should. Ran unit on spin and agitate in manual test mode. Unit tested good ; dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 W10913953 ACTUATOR
Near Ontario, NY 14519
Evan
Job Details: 06/01/2019
WASHER WHIRLPOOL MVWX655DW1 Customer stated unit was shutting off mid cycle. Upon arrival unit was unplugged. Plugged unit in and ran cancel/drain cycle. Unit was continually shutting off when trying to get unit into diagnostic or run test cycle. Unit needs control board. Quoted customer for repair...W11116592(control) $260.00Labor $34.95 Service call fee 89.95 Customer is going to think about repair and contact office if they would like to proceed Collecting service call fee
Near Webster, NY 14580
Evan
Job Details: 06/01/2019
DRYER WHIRLPOOL WED8740DW0 Using dryer repair kit due to unit squeaking while drum was spinning. Discovered that idler pulley was seized causing noise. Replaced all parts ran test cycle Unit tested good
Near Rochester, NY 14618
Evan
Job Details: 06/01/2019
WASHER KENMORE 110.249423 "Replacing gear case , clutch and agitator clutch due to unit not spinning out properly. Replaced all parts. Ran test cycle unit tested good"
Near Pittsford, NY 14534
Evan
Job Details: 06/01/2019
WASHER MAYTAG MHW7100DW0 Customer stated that unit was producing noise while in spin. Upon inspection discovered that Clamp for drain hose was disconnected from Frame causing rattle. Reattached clamp and ran test cycle. Unit tested good could not replicate issue
Near Pittsford, NY 14534
Dave F
Job Details: 06/01/2019
OVEN-MW COMBO GE JKP90DP3WW Oven turning on during use while heating up and breaker pops . Reset breaker and tried microwave. Breaker also popped. May have a bad breaker . Customer will look into that .
Near Fairport, NY 14450
Dave F
Job Details: 06/01/2019
OVEN WHIRLPOOL WFE525S0HZ1 Found the right side of the oven door was not in all the way causing the heat to come out on the right side of the door . Reseated the door . Bake element is squeaking between the legs and the cavity . Put some aluminum foil on the legs of the element . Tested unit the is no noise . Tested good .
Near Macedon, NY 14502
Dave F
Job Details: 06/01/2019
REFRIGERATOR GE PFSF6PKXABB Drain in freshfood evaporator was plugged . Defrosted evap and clears out drain . Tested unit tested good.
Near Rochester, NY 14623
Steve
Job Details: 06/01/2019
REFRIGERATOR KITCHENAID KRFC300ESS01 Ordering damper for loud damper ; ordrng 1 WPW10594329 (control)
Near Rochester, NY 14618
Dave F
Job Details: 06/01/2019
REFRIGERATOR WHIRLPOOL GS6SHAXKQ01 Replaced water dispenser tube due to being broken . Tested unit tested good . Is making good ice since last visit .
Near Rochester, NY 14618
Dave F
Job Details: 06/01/2019
DISHWASHER FRIGIDAIRE PLD4375RFC2 Ran dishwasher in cycle seems to be working fine . Quoted customer for repair with the control . They will look into buy a new unit if it keeps acting up .
Near Victor, NY 14564
Dave F
Job Details: 06/01/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced water valve inside cabinet and outside of cabinet . Turned water down at the valve. Tested unit tested good.
Near Webster, NY 14580
Evan
Job Details: 06/01/2019
DISHWASHER JENN AIR JDTSS246GS0 "Customer stated that they attempted to use unit for first time and when open door could see spark at left lower hinge and user interface began to get very warm. Nothin would display on panel. Upon inspection removed door to inspect control. Control had thermal event at multiple connectors. Ordering control,UI , wiring harness and replacement hinge for left side ; ordrng 1 W11193071 (HARNESS) and 1 W11302461 (UI) and 1 W11308811 (CONTROL ) and 1 WP8534854 (HINGE LEFT ), dspstn on spec-tagged invntry: 1 WPW10653840 LATCH"
Near Victor, NY 14564
Dave F
Job Details: 06/01/2019
DISHWASHER KITCHENAID KDTM404EBL1 F8E2 error code drain motor electrical problem. Checked the drain hose made sure the check valve is working and not letting water back in . Ran unit in auto diagnostics tested good .left drain hose with customer.
Near Rochester, NY 14616
Dave L
Job Details: 06/01/2019
DISHWASHER FRIGIDAIRE FGHD2465NFWB Keypad has a stuck key. Quoted 378.49 for the keypad customer is going to replaceKeypad is 807545701
Near Rochester, NY 14612
Dave L
Job Details: 06/01/2019
DRYER FRIGIDAIRE FASG7073NW0 Replaced thermostat and limiter. Dryer tests good. Vent still needs to be replaced. Left unit unplugged. ; dspstn on spec-tagged invntry: 1 137116700 THERMOSTAT and 1 137539200 LIMITER
Near Rochester, NY 14625
Dave L
Job Details: 06/01/2019
REFRIGERATOR WHIRLPOOL WRT771REYB00 Replaced cracked tube that was leaking. Unit tested good.
Near Penfield, NY 14526
Dave L
Job Details: 06/01/2019
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Replaced evaporator and drier due to low side leak. Unit began cooling after installation. Customer,re to monitor. Warranty covers sealed system parts and labor.; dspstn on spec-tagged invntry: 1 W10917531 EVAPORATOR"
Near Pittsford, NY 14534
Steve
Job Details: 06/01/2019
REFRIGERATOR WHIRLPOOL KRFC300EBS00 Found door handle post loose causing handle to be loose. Removed handle and tightened. Reinstalled handle and refrigerator tested good.
Near Rochester, NY 14609
Steve
Job Details: 06/01/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Found the saddle valve that sends water to refrigerator is restricted causing low water flow. The refrigerator tests good. Customer is going to replaced saddle valve.
Near Rochester, NY 14607
Steve
Job Details: 06/01/2019
REFRIGERATOR KITCHENAID KBFS25EWMS2 Shimmed down the mullion catch and the door is closing properly.
Near Penfield, NY 14526
Steve
Job Details: 06/01/2019
REFRIGERATOR MAYTAG MFI2269VEM7 "S38253The drain tube in the freezer was plugged with ice, causing ice accumulation in the defrost tray and the freezer floor.I Replaced the drain tube and removed all the ice accumulation in the freezer.The refrigerator checks good."
Near Rochester, NY 14612
Shaiman
Job Details: 06/01/2019
DRYER WHIRLPOOL WED8800YW2 "Replaced blower assembly, unit testing good.; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT"
Near East Rochester, NY 14445
Shaiman
Job Details: 06/01/2019
DRYER MAYTAG MEDC215EW1 "Unit was making a loud scraping noise. Found a screw between drum and felt strip. Removed screw, unit testing good.; dspstn on spec-tagged invntry: 1 WPW10314173 ROLLER"
Near Rochester, NY 14623
Steve
Job Details: 06/01/2019
DISHWASHER KITCHENAID KDFE104HPS0 "Found motor not starting but has power. Ordering motor. ; ordrng 1 W11085683 (pump&motor), dspstn on spec-tagged invntry: 1 W10872255 VALVE"
Near Rochester, NY 14612
Dave L
Job Details: 06/01/2019
REFRIGERATOR MAYTAG MFI2570FEZ05 Replaced water tube. Defrosted fill cup on ice-maker.
Near Spencerport, NY 14559
Dave L
Job Details: 06/01/2019
WASHER MAYTAG MVWC400XW4 Unit is loud due to a worn gearcase . Quoted for W11035747 gearcase. Customer is going to replace. .
Near Livonia, NY 14487
Steve
Job Details: 06/01/2019
DRYER WHIRLPOOL WED8000BW0 Replaced fuse for no power to dryer. The dryer tested good. ; used 1 WP3392519 (FUSE-THERMAL) from stock
Near Webster, NY 14580
Shaiman
Job Details: 06/01/2019
DRYER MAYTAG MEDC465HW0 Customer concerned about long dry times. Vent tested good. Unit cycled on between 120-125 degrees & off between 160-165 degrees on timed dry. Unit stayed within range on sensor dry also. Could not identify any issues. Attempted to contact technical assistance line to obtain SR number for visit and had no luck reaching any agents after being put on hold for 45 minutes. Unit is 3 weeks old. ; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 279838 ELEMENT
Near Rochester, NY 14624
Shaiman
Job Details: 06/01/2019
WASHER MAYTAG MVWB835DW3 Replaced control due to machine not turning on. Unit testing good.
Near Fairport, NY 14450
Evan
Job Details: 06/01/2019
MICROWAVE WHIRLPOOL WMH32519HZ2 Replacing control and socket due to units old socket shorting out causing unit not to power on. Replaced socket and control board. Ran test cycle Unit tested good ; dspstn on spec-tagged invntry: 2 8206232A BULB
Near Pittsford, NY 14534
Shaiman
Job Details: 06/01/2019
WASHER MAYTAG MVWB765FW3 F0E4 F3E2 F8E1 codes on arrival. Water will not dispense in manual diagnostics. Valve must be replaced.; schdld next appmnt for 5/31 FRI !
Near Geneseo, NY 14454
Steve
Job Details: 06/01/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Found power to pump but not running. Ordering motor; rqstng P&A on 1 W11087376 (pump&motor)
Near Rochester, NY 14623
Shaiman
Job Details: 06/01/2019
WASHER MAYTAG MVWC565FW0 Drain pump runs continuously once power is connected to machine. Drain pump and control must be replaced. ; ordrng 1 W10876600 (drain pump) and 1 W11116594 (cntrl-elec)
Near Canandaigua, NY 14424
Dave F
Job Details: 06/01/2019
RANGE KITCHENAID KSGG700ESS1 Console was not peeling found it was the end caps . Ordering end caps .; ordrng 1 W10555937 (endcap-pnl) and 1 W10555940 (endcap-pnl)
Near Pittsford, NY 14534
Shaiman
Job Details: 06/01/2019
WASHER MAYTAG MVWB765FW3 F0E4 F3E2 F8E1 codes on arrival. Water will not dispense in manual diagnostics. Valve must be replaced.; schdld next appmnt for 5/31 FRI !
Near Webster, NY 14580
Evan
Job Details: 05/31/2019
DISHWASHER KITCHENAID KUDS301XSS4 "Replacing thermal fuse due to units old fuse testing open causing unit not to run. Replaced fuse ran test cycle unit tested good. Customer would like rear springs replaced due to springs being loud while door is opening. Ordering springs ; ordrng 2 WP8270020 ($15.00)s, dspstn on spec-tagged invntry: 1 W10402110 FUSE"
Near Henrietta, NY 14467
Evan
Job Details: 05/31/2019
RANGE KITCHENAID KFGG500ESS2 Customer stating left front burner is failing to light consistently. Upon inspection discovered that ignitor is sparking but failing to light burner. Ordering new ignitor ; ordrng 1 WPW10515459 (IGNITOR )
Near Rochester, NY 14610
Evan
Job Details: 05/31/2019
DISHWASHER JENN AIR JDB9200CWS2 Replacing adjusters due to old adjuster tabs breaking off where rack mounted. Replaced adjusters. Also replacing mounting brackets due to old brackets bending and causing unit to move. Replaced brackets. Ran test cycle Unit tested good
Near Rochester, NY 14618
Evan
Job Details: 05/31/2019
RANGE WHIRLPOOL GFG471LVS0 Replacing control due to unit displaying feature not available when customer is attempting to use warming drawer. Replaced control tested drawer. Drawer now heating. Also replaced temp sensor due to sensor failing to sense correct oven temp while baking. Replaced sensor ran test preheat. Unit tested good
Near Fairport, NY 14450
Evan
Job Details: 05/31/2019
MICROWAVE WHIRLPOOL WMH31017AS3 Replacing control board and interlock switches due to light underneath microwave failing to stay lit and unit running while door is open.Replaced interlock switches Replaced control board Ran test cycle Tested light underneath Unit tested good ; dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK
Near Walworth, NY 14568
Evan
Job Details: 05/31/2019
DISHWASHER MAYTAG MDB7949SDE1 Replacing adjusters due to rack not staying upright. Replaced adjusters Unit tested good
Near Marion, NY 14505
Evan
Job Details: 05/31/2019
DISHWASHER WHIRLPOOL WDTA50SAHB0 Customer stating that keypad was not responding to commands. Upon arrival attempted to get unit into diagnostic unit would not accept commands no lights were present on panel. Removed door to inspect control. Discovered that UI has come disconnected from harness causing unit not to function. Reseated connector on harness. Ran diagnostic cycle unit tested good
Near Webster, NY 14580
Evan
Job Details: 05/31/2019
DRYER MAYTAG MEDB835DW3 Customer stated that unit was taking very long to dry items. Upon inspection discovered that unit was displaying error code f4e4 (line voltage error) inspected terminal block and discovered that L1 terminal was loose and was failing to make contact with terminal consistently. Tightened 1/4 inch screw to rear of terminal. Ran test cycle Unit tested good
Near Webster, NY 14580
Evan
Job Details: 05/31/2019
REFRIGERATOR MAYTAG MFF2258VEM3 Reattaching door handle for customer due to handle falling off. Discovered that door handle screws had become loose causing issue. Tightened screws reattached handle. Unit tested gold collecting service call fee
Near Pittsford, NY 14534
Shaiman
Job Details: 05/31/2019
WASHER WHIRLPOOL WFW92HEFW0 "Replaced rotor and screw, unit testing good."
Near Rochester, NY 14619
Steve
Job Details: 05/31/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Sr#7724973709 Found no power to ice maker door switches are good. Called tech line and found the harness on icemaker is loose at ice maker. Replaced icemaker again due to loose neutral connection. Ordering harness; ordrng 1 W10884720 (harns-wire)
Near Brockport, NY 14420
Dave L
Job Details: 05/31/2019
WASHER WHIRLPOOL WTW4816FW The fault code displays F0E0 indicating "no fault." Unit should operate properly.
Near Pittsford, NY 14534
Steve
Job Details: 05/31/2019
REFRIGERATOR MAYTAG MFT2776FEZ00 Replaced fresh food evaporator and dye drier for low charge. The refrigerator tested good ; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE
Near Rochester, NY 14612
Steve
Job Details: 05/31/2019
REFRIGERATOR WHIRLPOOL WRT351SFYF00 Ordering start device for compressor not starting all the time. ; ordrng 1 WPW10194431 (start-dev)
Near Rochester, NY 14626
Steve
Job Details: 05/31/2019
REFRIGERATOR WHIRLPOOL WRT511SZDM99 Installed missing nameplate. The freezer was accumulating frost near door. Caulked frame where liner meets cabinet and adjusted door for better seal.
Near Churchville, NY 14428
Steve
Job Details: 05/31/2019
RANGE KITCHENAID KSDG950ESS0 Found runaway temps and sensor error codes in diagnostics. Ordering main control. Found stuck key error code. Ordering ui. ; rqstng P&A on 1 W10915031 (panl-cntrl) and 1 W11100515 (cntrl-elec)
Near Hilton, NY 14468
Steve
Job Details: 05/31/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 The freezer evap was full of frost preventing the unit from cooling. Found open thermistor on diagnostics. The thermistor tested good at the thermistor. Pushed all the wires in at the connections. Defrosted evaporator and tested thermistor again in diagnostics and it now passed. Customer is going to monitor.
Near Rochester, NY 14621
Steve
Job Details: 05/31/2019
REFRIGERATOR MAYTAG MFF2558VEW7 Customer need coils cleaned. The front of the coils were already cleaned. Cleaned coils best i could. The refrigerator tested good. Tapped light switch and it turned on. ; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ
Near Scottsville, NY 14546
Shaiman
Job Details: 05/31/2019
REFRIGERATOR MAYTAG MSS26C6MFW02 "Unit would not dispense ice. Ice was in ice maker upon arrival. Unit would not harvest nor fill in diagnostics. Replaced ice maker, same issue present. Ice bucket detection switch & ice maker power switch tested good. Suspecting a bad control. Tech line agent agrees. Ordering control.SR:77249757512; ordrng 1 W11125431 (CONTROL )"
Near North Chili, NY 14514
Steve
Job Details: 05/31/2019
REFRIGERATOR MAYTAG MFI2570FEW01 Found no power to ice maker. Reset power then power is at ice maker. Found fill tube full of ice preventing ice production. Removed ice and replaced water valve. The filter cover was broken during repair. Ordering filter cover For mail out only; ordrng 1 WP67006331 (cover-filt MAIL OUT ONLY)
Near Pittsford, NY 14534
Shaiman
Job Details: 05/31/2019
DRYER WHIRLPOOL WGD75HEFW0 Unit was squeaking while in use. Replaced rollers. Unit testing good.; used 1 4392067 (REPAIR KIT) from stock
Near Rochester, NY 14623
Shaiman
Job Details: 05/31/2019
DISHWASHER GE GLDA696MSS Replaced door latch. Unit testing good.
Near Rochester, NY 14610
Dave F
Job Details: 05/31/2019
REFRIGERATOR AMANA ARB2557CSR Water is leaking from the water valve . Ordering new water valve WP12544002; ordrng 1 WP12544002 (valve-inlt)
Near Victor, NY 14564
Dave F
Job Details: 05/31/2019
OVEN KITCHENAID KOSE500ESS00 Checked temperatures on oven . Found that the unit was set to Celsius degrees and customer meant to cook in Fahrenheit . Ran unit to 350 . Checked temperatures . Tested good .
Near Webster, NY 14580
Dave F
Job Details: 05/31/2019
REFRIGERATOR KITCHENAID KRMF606ESS00 Ice maker not working . Ran in diagnostics . There was an ice maker error code E2 motor lost position. Ran icemaker in harvest mode . Did not working . Ordering new ice maker WPW10764668; ordrng 1 WPW10764668 (ice maker)
Near Farmington, NY 14425
Dave F
Job Details: 05/31/2019
WASHER WHIRLPOOL WTW6700TW1 Replaced drain pump due to no operation and not draining water . Tested unit in auto diagnostics. Tested good .
Near Penfield, NY 14526
Dave F
Job Details: 05/31/2019
REFRIGERATOR WHIRLPOOL ET1CHKXKT01 Ice maker not making ice . Cycle unit found poor water flow coming to ice maker . Closed self tapper on water line and reopened . Now has better water flow . Refrigerator running a little hot . Found the condenser coils were plugged cleaned coils in front and back of unit .
Near Phelps, NY 14532
Dave F
Job Details: 05/31/2019
REFRIGERATOR WHIRLPOOL WRF540CWBM01 Freezer evaporator was frozen . Found the evaporator fan is not working . Checked power to fan has power needs new fan . Ordering fan W11024089; ordrng 1 W11024089 (motor-evap)
Near Shortsville, NY 14548
Dave F
Job Details: 05/31/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Fan blade is loose and will not tighten on motor . Glued the fan blade to the shaft of the motor . Temporary fix .Ordering new motor W11127829 and blade W11204896 ; ordrng 1 W11127829 (motor-cond) and 1 W11204896 (blade-fan)
Near Webster, NY 14580
Dave F
Job Details: 05/31/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 Fresh food evap frozen up . Tested RC and FC both passed . Changed defrost from adaptive to timer . Defrosted unit . Secure thermistor on fresh food evap and foil taped it . Checked gaskets they make sure they are sealing .checked evap fans both tested good . Sealed cabinet. Called techline SR 7724976803 documented service . Tested unit . Tested good .
Near Rochester, NY 14625
Dave F
Job Details: 05/31/2019
REFRIGERATOR MAYTAG MBF2258XEQ1 "Freezer not defrosting. Tested thermistors in freshfood and freezer good . Tested defrost thermostat. Tested good to ohms . Tested heater for ohms tested good replaced jazz board . Has power going to thermostat. Couldn't tested heater in diagnostics. Thermostat was to warm . Defrosted evaporator. As defrosted unit found that drain tube was not draining . Replaced drain tube with W10619951 under special project S38253 .Customer will monitor; used 1 W10619951 (TUBE-DRAIN), and 1 WPW10503278 (ADC - JAZZ) from stock"
Near Brockport, NY 14420
Shaiman
Job Details: 05/31/2019
WASHER WHIRLPOOL WFW70HEBW Customer concerned about machine leaking water. Replaced ripped bellow. Unit testing good.
Near Henrietta, NY 14467
Steve
Job Details: 05/31/2019
DISHWASHER KENMORE 587.14024200A Added splash Shields that were missing and replaced bottom door gasket that was.cracked for dishwasher leaking.
Near Rochester, NY 14623
Shaiman
Job Details: 05/31/2019
WASHER MAYTAG MVWC565FW1 Unit would not turn on. Replaced control and calibrated; unit testing good.
Near Brockport, NY 14420
Shaiman
Job Details: 05/31/2019
REFRIGERATOR WHIRLPOOL GB2FHDXWQ05 Drain was frozen over causing water and ice to backup into freezer. Installed drain trap and removed ice build up in freezer. Unit testing good.
Near Rochester, NY 14606
Dave L
Job Details: 05/31/2019
MICROWAVE WHIRLPOOL MMV1174FZ Replaced microwave door. Unit operates good.
Near Rochester, NY 14606
Dave L
Job Details: 05/31/2019
WASHER AMANA NTW4516FW Installed water pump. Washer tests OK.
Near Rochester, NY 14621
Dave L
Job Details: 05/31/2019
WASHER AMANA NTW4516FW Replaced capacitor. Washer tests OK.; dspstn on spec-tagged invntry: 1 W11175257 CAPACITOR
Near Rochester, NY 14618
Evan
Job Details: 05/30/2019
WASHER KENMORE 110.249423 "Customer stating unit will not spin out fully. Upon inspection discovered that clutch is failing and unit is also not agitating correctly due to dog agits being worn. Tech is recommending replacement of gearcase also. Orderings clutch, dog agits and gear case Labor rate of $104.65 still due at time or repair ; ordrng 1 3360629 (GEAR CASE ) and 1 WP8299642 (CLUTCH ) and 1 WP8537434 (CAM AGITATOR ), dspstn on spec-tagged invntry: 1 285753A COUPLING"
Near Rochester, NY 14618
Evan
Job Details: 05/30/2019
RANGE WHIRLPOOL WEE750H0HZ1 Customer stated that they could not select functions on keypad. Upon arrival hit glass was displayed on keypad screen. Could not get unit to respond to any commands. Unplugged unit and reset breaker. Left unit off for 15 mins. Flipped breaker plugged unit back in. Unit was still showing hour glass. Called tech line Sr:7724960677Tech line recommended replacement of UI ; ordrng 1 W11290627 (CONSOLE )
Near Fairport, NY 14450
Evan
Job Details: 05/30/2019
MICROWAVE WHIRLPOOL WMH32519HZ2 "Customer stated that unit was not powering on after light bulb had blown in fixture. Upon inspection discovered that fixture had shorted causing bulb to pop. Ordering replacement bulb fixture ; ordrng 1 WPW10210878 (SOCKET ), dspstn on spec-tagged invntry: 2 8206232A BULB"
Near Henrietta, NY 14467
Evan
Job Details: 05/30/2019
WASHER WHIRLPOOL WFW5090JW0 Unit is flashing error code f20 (Heater system failure ) checked resistance at heater. Checked heater for continuity checked resistance from harness to heater. Checked wires for continuityHeated tested good Harness tested good Tech sheet is calling for replacement of ACU ACU is factory order and currently on back order Ordering ACU ; ordrng 1 W11334605 (ACU )
Near Webster, NY 14580
Evan
Job Details: 05/30/2019
DRYER WHIRLPOOL WED8740DW0 Customer stated that unit was squeaking very loudly while tumbling. Upon inspection discovered that rollers were sticking causing noise. Ordering dryer repair kit ; ordrng 1 4392067 (REPAIR KIT )
Near Rochester, NY 14621
Dave F
Job Details: 05/30/2019
REFRIGERATOR WHIRLPOOL WRF560SEYB05 Freezer evaporator fan is not running. Tested to power to fan has power . Needs new fan ordering WPW10464673; rqstng P&A on 1 WPW10464673 (motor-evap)
Near Rochester, NY 14618
Dave F
Job Details: 05/30/2019
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Fresh food evap and freezer evap frosted . Called techline SR7724961554Checked all thermistors they are working . Defrosted fresh food and freezer . Noticed that the door . On the right the hinge does not closes right . Looked at door liner seems to be possible warped and not allowing a good seal . Ordering new right hand door W11129485 and badge W11223753; ordrng 1 W10816323 (hinge-door) and 1 W11129485 (dor-fip) and 1 W11223753 (nameplate)
Near Rochester, NY 14612
Dave L
Job Details: 05/30/2019
REFRIGERATOR MAYTAG MFI2570FEZ05 Fill tube split at the top. Ordering new fill tube.; rqstng P&A on 1 67006317 (tube-water)
Near Rochester, NY 14626
Dave L
Job Details: 05/30/2019
FREEZER MAYTAG MQF1656TEW01 Fan iced over. Ordering defrost thermostat and heater.; ordrng 1 DEFROSTHEATER and 1 HEATERTHERMOSTAT
Near Rush, NY 14543
Shaiman
Job Details: 05/30/2019
DISHWASHER KITCHENAID KDTE104ESS0 "Replaced motor, unit testing good."
Near Rochester, NY 14606
Shaiman
Job Details: 05/30/2019
WASHER WHIRLPOOL WFW75HEFW0 F3E1 F9E1 stored. Ran auto diagnostics & unit is taking longer than normal to drain. Drain tray was heavily restricted causing the rain pump to fail. Replaced pump unit testing good.
Near Rochester, NY 14621
Shaiman
Job Details: 05/30/2019
DRYER KENMORE 417.804127 "No continuity at the thermal limiter. Replaced, unit testing good."
Near Rochester, NY 14626
Dave L
Job Details: 05/30/2019
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Customer is concerned with the temperature of the water being too warm and vegetables freezing the the fresh food section. Called tech line to document concerned. SR7724958559Chilled waters is marginal due to a very small tank on the unit and can not be adjusted without causing further problems with items freezing in the fresh food section. Checked airflow around fresh food thermistors. Tech line recommending that the customer ru. The RC at the second setting.
Near Webster, NY 14580
Steve
Job Details: 05/30/2019
REFRIGERATOR WHIRLPOOL WRT541SZHV00 Fresh food 38 and freezer is 2 degrees. Moisture collecting on ceiling of freest food section. Warm air returns are clear. Called thech line sr#7724964399 ordering pressure release in-line and ordering both doors for warm air entering unit cause moisture to accumulate on ff section ceiling; ordrng 1 LW11041496 (BLACK SS FF DOOR) and 1 LW11041497 (BLACK SS FREEZER DOOR) and 1 WP2210509 (releas-vac)
Near Rochester, NY 14616
Shaiman
Job Details: 05/30/2019
WASHER WHIRLPOOL WTW8040DW4 F3E2 F8E1 F0E4 codes on arrival. Unit would not dispense water in manual diagnostics. Replaced valve. Unit testing good.
Near East Rochester, NY 14445
Evan
Job Details: 05/30/2019
DRYER ROPER REX4634KQ1 Customer stated that unit would not tumble. Upon inspection discovered belt had broken. Used dryer repair kit to replace all moving parts. Ran test cycle Unit tested good
Near Penfield, NY 14526
Steve
Job Details: 05/30/2019
REFRIGERATOR WHIRLPOOL ED2KHAXVB01 Found water filter housing has failed and is not letting water to unit and leaks when filter is taken out. Ordering housing. ; ordrng 1 WPW10121138 (housing)
Near Webster, NY 14580
Steve
Job Details: 05/30/2019
REFRIGERATOR WHIRLPOOL KRSC503ESS01 Found the fresh food evaporator is frosted over. Ordering foam fan housing for foam will not come out in one piece. ; ordrng 1 W11098695 (fan-scroll)