Near Rochester, NY 14612
Dave L
Job Details:
11/28/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01
Took pictures of water damage to the floor around the refrigerator and in the basement. Pulled water line through the floor and left it sitting in a bucket so there would be no chance of further floor damage if the needle valve were to fail before it is replaced. The subfloor under the refrigerator is still wet and is dripping from the ceiling in the basement. ; O-emld tckt
Near Rochester, NY 14612
Dave L
Job Details:
11/28/2020
REFRIGERATOR KITCHENAID KRFF507HPS00
Replaced control. Led lights on the sides came back but there is still a short in upper module. Ordering modules; ordrng 1 W11205082 (Module) and 1 W10695459 (Module)
Near Honeoye Falls, NY 14472
Steve
Job Details:
11/28/2020
WASHER WHIRLPOOL MHW7000XG0
Found the bearing is bad and has slow drain. The cost of the repair will outweigh cost of new machine.
Near Victor, NY 14564
Steve
Job Details:
11/28/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
Found the freezer fan was vibrating at high speed. Removed fan and adjusted fan. The noise is now gone.
Near Victor, NY 14564
Steve
Job Details:
11/28/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11
Found pantry temp setting was set at coldest setting. Turned to warmest setting and restricted hole behind drawer to prevent freezing in fresh food section.
Near Victor, NY 14564
Steve
Job Details:
11/28/2020
WASHER MAYTAG MVWX655DW1
"Replaced gearcase, washplate, belt and cam for loud gearcase and basket shaking. The washer tested good. ; dspstn on spec-tagged invntry: 1 W11035751 GEARCASE , used 1 W10721967 (CAM) from stock"
Near Farmington, NY 14425
Steve
Job Details:
11/28/2020
DISHWASHER GE GDT580SMF2ES
Replaced float switch for not allowing dishwasher to heat.
Near Penfield, NY 14526
James
Job Details:
11/28/2020
REFRIGERATOR KITCHENAID KRFC704FPS00
Replaced ice door and icemaker. Checked that damper was sealing. Customer is to monitor.
Near Webster, NY 14580
James
Job Details:
11/28/2020
REFRIGERATOR KITCHENAID KRFF507HPS00
Q1 n. Q2 n. Q3 n. Unit not making ice. Freezer at 4 degrees. Icebox at 22 degrees. Icebox fan not running but will run in diagnostics. Ice level sensor test failed. Power to emitter and receiver board. Reset power and led will not power on. Need emitter and receiver ; ordrng 1 W10870822 (cntrl-elec) and 1 W10898445 (cntrl-elec)
Near Webster, NY 14580
James
Job Details:
11/28/2020
REFRIGERATOR WHIRLPOOL WRSA71CIHN00
Replaced parts and tested in diagnostics. New damper is almost silent when opening
Near Webster, NY 14580
James
Job Details:
11/28/2020
REFRIGERATOR KITCHENAID KRFC704FBS02
Replaced cover and control. Defrosted evap and drain.
Near Rochester, NY 14617
James
Job Details:
11/28/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04
Unit dead and not cooling. Found l1 shorted to ground and causing control to power off. Traced wire and believe issue is within molex connector near compressor. Called tech line Ref 7729384209; ordrng 1 W11218259 (HARNESS) and 1 WPW10503278 (refer elect cont brd)
Near Webster, NY 14580
James
Job Details:
11/28/2020
MICROWAVE JENN AIR JMW3430DS02
Replaced micro wave appliance manager and tested. Microwave functions properly. Could not get unit to connect to jennair app. Advised customer to contact customer service
Near Rochester, NY 14626
James
Job Details:
11/28/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00
Replaced evap fan and blade and verified operation.
Near Rochester, NY 14609
Tanner
Job Details:
11/28/2020
WASHER WHIRLPOOL WFW6620HW0
Q1 no q2 no q3 noReplaced dispenser with updated assembly. Tested unit and unit tested good. Repair covered under manufacturer warranty.Verbal signature acknowledged.
Near Rochester, NY 14610
Tanner
Job Details:
11/28/2020
WASHER AMANA NTW4516FW3
Q1 no q2 no q3 noLid will not unlock. Replaced lid lock assembly. Tested unit via autodiagnostics and unit tested good. Verbal signature acknowledged; used 1 W11307244 (LATCH) from stock
Near Fairport, NY 14450
Tanner
Job Details:
11/28/2020
WASHER MAYTAG MVW7230HW0
Q1 no q2 no q3 noComplaint of unit making noise. Displaying error message. Following stored errorsF0E7 load detected during clean cyckeF 0E5 off balance loadF0E9 off balance load detected after intervention.Customer provided video of noise. The noise is the unit shifting between agitation/spin. Slider is spring loaded and does make a thump. Ran autodiagnostics cycle and completed without issue. Calibrated unit. If F0E7 error continues during clean washer cycle return with ACU. Went over user and care and loading procedure with customer.
Near Rochester, NY 14612
James
Job Details:
11/28/2020
WASHER WHIRLPOOL WFW92HEFW0
Replaced valve and hoses customer supplied. Complaint of load and go not working. Ohmed out motor at 1600ohms. Tested unit in diagnostics and stepper motor functions properly. Customer is to monitor.
Near Lima, NY 14485
Steve
Job Details:
11/28/2020
REFRIGERATOR KITCHENAID KRFF507ESS01
Ordering new ice maker and ui for persistent no ice production. ; ordrng 1 W11089931 (panel-ui) and 1 W11294907 (ice maker )
Near Rochester, NY 14623
Tanner
Job Details:
11/28/2020
WASHER MAYTAG MHW8630HC3
Q1 no q2 no q3 noComplaint of door not closing properly. Tested door and door closes however not snug. Opens too easily. Ordering new catch and strike; ordrng 1 W11316914 (Strike) and 1 W11316250 (Lock/catch)
Near Rochester, NY 14624
Tanner
Job Details:
11/28/2020
DRYER MAYTAG MED5630HW1
Q1 no q2 no q3 noComplaint of noise during use. Ran unit and and drum is scraping against side of cabinet.Disassembled and reassembled unit. Tested with garments present and unit tested good. Advised customer to monitor and if noise returns then replace drum. Drum is slightly oblate.
Near Rochester, NY 14626
Tanner
Job Details:
11/28/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1
Water line is in tact however water supply valve is missing. No other visual defects. Replaced inlet valve. Unit can return to sales floor; used 1 W11175771 from stock
Near Rochester, NY 14612
Dave L
Job Details:
11/28/2020
WASHER WHIRLPOOL MVWB835DW
Unit is intermittently displaying lid lock fault. Lock tested ok in diagnostics. Suspecting an intermittent issue with the switch in the lock assembly. Quoted 337.78 to replace the lid lock. The customer is undecided and will let us know ; dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY
Near Rochester, NY 14625
Evan
Job Details:
11/28/2020
DISHWASHER KITCHENAID KDPE234GPSO
Unit was not draining again. Discovered another piece of glass inside drain pump causing issue. Removed glass. Cleared drain line. Unit tested good
Near Fairport, NY 14450
Evan
Job Details:
11/28/2020
DRYER GE GFDM240EL0WW
Replacing drum sleeve due to unit running very noisy while in spin. Replaced drum sleeve. Tested unit. Unit tested good
Near Henrietta, NY 14467
Evan
Job Details:
11/28/2020
DRYER MAYTAG MEDX655DW
"Customer stated that unit will not heat. Discovered that heating element tested open. Ordering element ; ordrng 1 279838 (HEATING ELEMENT ), dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL"
Near Geneseo, NY 14454
Steve
Job Details:
11/28/2020
REFRIGERATOR KITCHENAID KRFF707ESS01
Tightened freezer door handle.
Near Rochester, NY 14612
Tanner
Job Details:
11/28/2020
WASHER WHIRLPOOL WTW6120HW0
Q1 no q2 no q3 noComplaint of detergent not dispensing. Ran dispenser in diagnostic and detergent pump works. Detergent concentrate set at 10x . This will dispense the least amount of soap as the machine is accounting for a more concentrated detergent. Adjusted down to 2x. Unit doses detergent throughout wash cycle to avoid sudsing. Advised customer to disable load and go and manually add detergent if they desire more soap.
Near Dansville, NY 14437
Steve
Job Details:
11/28/2020
FREEZER WHIRLPOOL WRS311SDHM05
Replaced compressor four noisy compressor. Replaced drier for leaking drier. The refigerator is cooling.
Near Rochester, NY 14605
Evan
Job Details:
11/28/2020
RANGE WHIRLPOOL WFE505W0HW1
Customer stated that front right burner wasnt working. Discovered that infinite switch was causing issue. Ordering switch ; ordrng 1 WP3149400 (INFINITE SWITCH )
Near Irondequoit, NY 14617
Evan
Job Details:
11/28/2020
DRYER MAYTAG MGDC465HW0
Customer stated that unit was producing noise coming from the front of the dryer. Upon inspection discovered that felt seal was not seated properly causing rim of drum to make contact with front bulkhead. Reseated felt seal and tested unit. Unit tested good
Near Rochester, NY 14609
Evan
Job Details:
11/28/2020
WASHER MAYTAG MVWB300WQ2
cusotmer stated to unit is experiencing same issue. Discovered that rotor bolt had come loose again. Retightened bolt and tested unit again. Unit now spinning out as it should. Advised customer if issue persists rotor cover will need to be replaced. Quote for rotor (280146 )Rotor Cover $216.00Tax $ 17.28Total $233.28
Near Irondequoit, NY 14609
Tanner
Job Details:
11/28/2020
WASHER MAYTAG MHW6630HW0
Q1 no q2 no q3 noComplaint of poor wash quality. Has to wash one load twice to achieve. Not entirely wet. No stored errors. Ran autodiagnostics and completed without issue. Tested water valves and tested good. Customer complaint consistent with stand pipe service pointer. Inspected drain and drain hose fits snug into stand pipe. No air gap may be causing water to be siphoned out of machine or drain water being siphoned back in causing soiled garments. Moved drain hose to adjacent utility sink. If complaint continues return to replace ACU and pressure switch.
Near Rochester, NY 14609
Evan
Job Details:
11/28/2020
DISHWASHER WHIRLPOOL MDC4650AWB3
Customer stated that glass had broken inside unit and wanted glass removed. Removed glass and tested unit. Unit draining as it should. Unit tested good
Near Henrietta, NY 14467
Steve
Job Details:
11/27/2020
MICROWAVE MAYTAG MMV4206FZ0
"Sr# 7729368860 Customer states the vent light bulb is persistently blowing. Ordering socket and bulb. Customer states the unit is having door close errors when trying to start unit intermittently. Tested unit with glass of water in it many times and it always started as expected. Called tech line to document. ; ordrng 1 8206232A (lamp 40 watt) and 1 W10210871 (holder,lamp)"
Near Marion, NY 14505
James
Job Details:
11/27/2020
FREEZER JENN AIR JBZFL18IGX00
Q1 n. Q2 n q3 n. Freezer at 80 degrees. Complaint of icemaker not functioning beforehand. First time inspecting this model. Customer had unit serviced prior and reported hearing arcing near kick panel. Tested fridge and freezer and individual components passed in diagnostics. Icemaker failed motor test. Reset power and freezer began cooling. Need power board for intermittent operation and icemaker. ; ordrng 1 W11234554 (icemaker) and 1 W11302062 (cntrl-elec)
Near Rochester, NY 14608
Tanner
Job Details:
11/27/2020
DRYER WHIRLPOOL WED5620HW1
Q1 no q2 no q3 noComplaint of no operation and poor drying. Turned unit on and unit immediately started a dry cycle on its own. Struggled to cancel. Unit has stuck key on start button causing customer to not be able to power on unit when it's reading the start key being down. Vent tested unit and unit tested poorly. Vent was too long and deep bend caused water to accumulate in vent. Trimmed vent. Ordering new UI.; ordrng 1 W11314470 (User Interface)
Near Rochester, NY 14612
James
Job Details:
11/27/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00
Q1 n. Q2 n. Q3 n. Door handles do not line up. Adjusted door handle studs and problem persists. Door studs stripped out of liner. Need door and nameplate. Left handles with customer. ; ordrng 1 LW11037733 (dor-fip) and 1 LW11037738 (dor-fip) and 1 W11223753 (nameplate)
Near Rochester, NY 14612
James
Job Details:
11/27/2020
WASHER MAYTAG MVWX655DW1
"Since last visit, basket came loose in spin cycle and damaged all four sides of washer cabinet. Replaced parts and tested. Unit spins off balance and tub not sitting level. Control failed and didn't stop spin cycle while off balance. Inner basket broken. Outer tub cracked. Suspension worn. Unit unsafe to use, possibility to leak with cracked tub. 844-312-7158 Asuriontechline@asurion.com; rqstng P&A on 1 W10676680 (cabinet) and 1 W10752719 (basket) and 1 W11116592 (cntrl-elec) and 1 W11130362 (suspension) and 1 W11219115 (TUB) and 1 W11454734 (GEARCASE), dspstn on spec-tagged invntry: 1 W10528947 HUB , used 1 W10721967 (CAM) from stock"
Near Rochester, NY 14611
Tanner
Job Details:
11/27/2020
DISHWASHER WHIRLPOOL WDT710PAHW1
Q1 no q2 no q3 noComplaimt of Starts wash cycle but water never comes in. Following stored errors:F4E3 wash motor failureUnit does fill with water and soap dispenser pops open. Wash motor never turns on to circulate water. Needs new motor.; schdld next appmnt for 12/9 WED AM
Near Webster, NY 14580
Evan
Job Details:
11/27/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0
Customer stated that units top rack is falling. Discovered that wheel has falling of adjuster. Ordering adjuster kit ; ordrng 1 W10712395 (ADJUSTER)
Near Brockport, NY 14420
Dave L
Job Details:
11/27/2020
RANGE WHIRLPOOL WFE320M0ES2ORSE
Ordering broken glass; ordrng 1 WPW10330077 (Glass)
Near Brockport, NY 14420
Dave L
Job Details:
11/27/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW06
"Replaced drier, vacuumed and recharged system. Unit began cooling. ; ordrng 2 W10896709 (6 brass coupler)s, used 2 W10896689 (5/4 brass reducer), and 4 W11313694 (Alum-brass 1.8x5) from stock"
Near Hilton, NY 14468
Dave L
Job Details:
11/27/2020
RANGE WHIRLPOOL WFG525S0HZ1
The oven was not lighting because of a cookie sheet grounding the ignitor. Pulled storage drawer out and the oven lit first try. Called the home owner to explain the issue and to recommend not stacking item in the storage drawer.
Near Rochester, NY 14617
Evan
Job Details:
11/27/2020
WASHER WHIRLPOOL WET4027HW0
Replacing outer tub due to original tub cracking from suspension rod bushing cracking. Completely disassembled unit. Installed new tub reassembled unit. Ran test cycle. Unit tested good
Near Webster, NY 14580
Evan
Job Details:
11/27/2020
DISHWASHER KITCHENAID KDTE334GPS0
Replacing console due to unit failing to respond to commands. Replaced console. Tested unit. Unit tested good
Near Pittsford, NY 14534
Evan
Job Details:
11/27/2020
OVEN KITCHENAID KEBS277DWH9
Customer stated that unit was producing noise while in use. Discovered that lower cooling fan is producing noise. Fan will need to be replaced. Customer is still considering repair. Collecting service call fee Labor $106.75 WPW10016550 (lower fan) $130.00S&H $15.00
Near Fairport, NY 14450
Evan
Job Details:
11/27/2020
WASHER MAYTAG MEDC465HW0
Replacing legs due to unit not sitting evenly and rattling during use. Replaced legs and tested unit. Could not replicate noise. Unit tested good.
Near Penfield, NY 14526
Evan
Job Details:
11/27/2020
DISHWASHER WHIRLPOOL KDTM404ESS3
Replacing wash motor and spray arm due to unit failing to run. Replaced all parts. Unit was currently uninstalled due to wait time for parts was not able to test machine
Near Webster, NY 14580
Evan
Job Details:
11/27/2020
WASHER WHIRLPOOL MVW7230HW0
Replacing control due to unit continually running drain pump. Replaced control and tested unit. Unit now responding to commands and has ceased running drain pump
Near Williamson, NY 14589
James
Job Details:
11/27/2020
DISHWASHER JENN AIR JDB9000CWS3
Q1 n. Q2 n. Q3 n. Unit not draining drain pump locked up and making burning smell replace drain pump and tested unit functions properly; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
Near Farmington, NY 14425
Steve
Job Details:
11/27/2020
DRYER MAYTAG MED9600SQ0
Replaced idler and rear rollers for noisy operation. The dryer tested good. ; used 1 349241T (ROLLER-SUPPORT 2PK) from stock
Near Marion, NY 14505
Steve
Job Details:
11/27/2020
REFRIGERATOR FRIGIDAIRE FGHF2344MP0
Replaced evaporator housing behind ice maker for leaking and defrost drain freezing. Informed customer if problem persists the insulation around drain tube that is inside cabinet is degrading and non repairable.
Near Newark, NY 14513
Steve
Job Details:
11/27/2020
REFRIGERATOR MAYTAG MFW2055FRZ00
Replaced compressor and evaporator for not cooling. The refrigerator tested good. ; dspstn on spec-tagged invntry: 1 W10913906 VALVE 1/4
Near Rochester, NY 14626
Dave L
Job Details:
11/27/2020
RANGE WHIRLPOOL MER6600FZ2
Unit displaying f1e1 error. Unit still functional. Checked terminal block and found loose connections on both L1 and L2 terminals. Tightened connections. If problem returns order control. W11092468Verbal signature
Near Williamson, NY 14589
James
Job Details:
11/27/2020
REFRIGERATOR KITCHENAID KRMF706EBS01
Q1 n. Q2 n. Q3 n. Unit frosting on rh side. Top right corner and bottom edge of door seal not contacting cabinet. Raised door and it seems to be sealing. Called tech line. They recommend sealing liner with silicone and if problem persists replace door. Sealed liner. Customer is to monitor.
Near Penfield, NY 14526
James
Job Details:
11/27/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01
Replaced control and rh ff switch due to intermittent door open alarm and intermittent led lights. Customer is to monitor. If problem persists issue is most likely a broken wire in the harness.
Near Rochester, NY 14612
James
Job Details:
11/27/2020
REFRIGERATOR FRIGIDAIRE FGHB2866PF2
Replaced gaskets and tightened handle. One year warranty on gaskets and icemaker
Near Rochester, NY 14620
Dave L
Job Details:
11/27/2020
DISHWASHER FRIGIDAIRE FFBD2406NB4A
The customer is concerned with an odor from the dishwasher and poor cleaning. Drain hose was not hung properly. Raised drain hose and secured. Ran unit to check operation. Unit testing good. Recommending using a dishwasher cleaner like afresh to deal with odors.
Near Rochester, NY 14626
James
Job Details:
11/27/2020
WASHER MAYTAG MVWB766FW1
Replaced gearcase and calibrated. Ran drain and spin cycle successfully.
Near Rochester, NY 14612
James
Job Details:
11/27/2020
WASHER WHIRLPOOL MHW8630HW1
Replaced bellows and dispenser. Tested and found no leaks.
Near Rochester, NY 14618
Dave L
Job Details:
11/27/2020
REFRIGERATOR MAYTAG MBF2258XEW1
S38253 for partInstalled drain tube kit to correct the ice build up on the freezer bottom. Removed ice from freezer and pan; used 1 W10619951 (Drain tube) from stock
Near Brighton, NY 14610
Tanner
Job Details:
11/27/2020
DRYER WHIRLPOOL WHD5090GW0
Q1 no q2 no q3 noComplaint of water leaking from unit and thumping. Note unit was not properly secured to washer which may have created additional noise. Once secured ran unit and unit sounded normal. Drain set up not properly installed causing leak. Drain hose ran from overflow tank to customer stand pipe. Proper set up is to run from drain pump to stand pipe. When drain pump turned on water was flowed into the cabinet of dryer. Drain line has been corrected and will drain straight into septic. Customer does not need to monitor dump tank as it is not in use. Verbal signature acknowledged
Near Webster, NY 14580
Dave L
Job Details:
11/27/2020
REFRIGERATOR GE ZISW42EMB
Was unable to service this unit because its an R12 system. Contacted GE technical support. They do not recommend converting this unit. The cooling unit seal will become damaged during service and is unavailable
Near Webster, NY 14580
Tanner
Job Details:
11/27/2020
DRYER WHIRLPOOL WGD75HEFW0
Q1 no q2 no q3 noComplaint of broken seal on door. Inspected and seal is ripped and falling out of track. Replaced door seal. Tested unit and unit tested good.
Near Canandaigua, NY 14424
Steve
Job Details:
11/27/2020
DISHWASHER MAYTAG MDB8949SBM2
Replaced ui for silver migration causing no operation. The dishwasher tests good
Near Rochester, NY 14606
Dave L
Job Details:
11/27/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04
Unit was vibrating. Found unit sitting on its wheels pressed against the wall behind it. Moved the refrigerator out slightly and lowered feet. Adjusted feet until doors were even. Was unable to recreate the noise after. Customer to monitor.
Near Brockport, NY 14420
Dave L
Job Details:
11/27/2020
REFRIGERATOR MAYTAG MSS25N4MKZ
Replaced fan. Rechecked for full frost pattern. Unit is cooling well.
Near Brockport, NY 14420
Dave L
Job Details:
11/27/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05
"Replaced drier and vacuumed unit per Techline. Recharged. Unit began cooling. The refrigerant noise went away. Unit tested good. ; used 4 W11313694 (5/1.8 alum brass reducer), and 1 W10896689 (5/4 brass reducer) from stock"
Near Walworth, NY 14568
James
Job Details:
11/24/2020
WASHER WHIRLPOOL WTW5000BW1
Replaced hub and gearcase. Calibrated and tested spin cycle. One year warranty on repair. Credit from previous repair towards cost of gearcase ; used 1 W10528947 (HUB) from stock
Near Marion, NY 14505
James
Job Details:
11/24/2020
FREEZER WHIRLPOOL EV160NZTQ02
Replaced fans and tested. Unit started cooling.
Near Rochester, NY 14609
James
Job Details:
11/24/2020
RANGE WHIRLPOOL WFG320M0BW2
Replaced spark module and tested. Stove functions properly
Near Webster, NY 14580
James
Job Details:
11/24/2020
REFRIGERATOR KITCHENAID KRFF305EBS00
Q1 n. Q2 n. Q3 n. Door gaskets ordered the wrong color door gaskets were ripped so replaced with gray ones. Order correct door gaskets; ordrng 2 W11368721 (GASKET)s
Near Webster, NY 14580
Tanner
Job Details:
11/24/2020
DISHWASHER WHIRLPOOL WDTA50SAHN0
Q1 no q2 no q3 noRepair covered under manufacturer warranty. Proof of purchase attached. Complaint of no drain. Confirmed 120VAC to drain pump. Pump does not run. Replaced drain pump. Tested unit and unit tested good.Verbal signature acknowledged; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
Near Canandaigua, NY 14424
Steve
Job Details:
11/24/2020
DRYER MAYTAG MGD5500FW0
Replaced door hinge and caps for broken hinge and door sagging. The door tested good.
Near Fairport, NY 14450
James
Job Details:
11/24/2020
REFRIGERATOR GE PWE23KSDESS
Q1 n. Q2 n. Q3 n. Intermittent noise coming from evaporator fan motor need evaporator fan parts at cost; ordrng 1 WR60X29099 (refrigerator fresh f)
Near Rochester, NY 14612
James
Job Details:
11/24/2020
DRYER MAYTAG MEDC465HW0
"Q1 n. Q2 n. Q3 n. Unit not drying in one cycle and moisture develops inside vent. Checked vent at outside and air was hot blowing out. Vent is brand new. Found exhaust temp of 170. Changed thermal cut off and retested on all temperatures. Heater is cycling properly. Customer is to monitor if problem persists replace motor. Left part with customer ; dspstn on spec-tagged invntry: 1 279838 ELEMENT , used 1 279816 (CUTOFF-THERMAL) from stock"
Near Penfield, NY 14526
James
Job Details:
11/24/2020
OVEN GE JSP57B0F1BB
Q1 n. Q2 n. Q3 n. Switch ordered is the incorrect switch part is missed labeled in parts breakdown ordering correct switch; ordrng 1 WB24T10119 (switch infinite cont)
Near Walworth, NY 14568
James
Job Details:
11/24/2020
FREEZER WHIRLPOOL WRX986SIHZ01
Q1 n. Q2 n. Q3 n. Unit intermittently not defrosting. Some frost buildup on freezer evap cover. Ran defrost cycle in diagnostics. Switch defrost to timed cycle. Need control ; ordrng 1 W10843055 (cntrl-elec)
Near Walworth, NY 14568
Tanner
Job Details:
11/24/2020
WASHER WHIRLPOOL WFW8640BW0
"Q1 no q2 no q3 noComplaint of unit leaking. Happened during clean washer cycle.Ran several diagnostic cycles checking internal water lines, valves, dispenser, Bellow gasket and venting and found no signs of water or leaks. After 5, cycles some moisture on inside of gasket however no leaks. If issue returns come back with Bellow gasket."
Near Webster, NY 14580
Tanner
Job Details:
11/24/2020
WASHER MAYTAG MHW5630HW0
Q1 no q2 no q3 noComplaint of no spin/drain except on quick wash. Following stored errors:F8E1 valve failure Tested both cold water valves and hot water valve and tested good. Ran drain and spin cycle and tested good. Inspected drain hose and found drain hose goes too deep into waste water system. Trimmed approximately 20 inches off drain hoses so inset into drain is less than 4.5 inches. Drain is not 39 inches up from unit due to unit being on stand. Advised customer if trimmed drain hose does not resolve issue that drain must be raised or unit come off pedastal. Current drain set up causing water to siphon out of machine. Verbal signature acknowledged.
Near Rochester, NY 14609
Evan
Job Details:
11/24/2020
WASHER AMANA NTW4516FW3
Customer stated that unit would not spin. Checked for error codes. Unit displaying for f8e1 for long fill. Discovered that drain hose was not hung properly causing issue. Repositioned hose and tested unit. Ran test cycle. Unit now spinning out as it should. Unit tested good
Near Farmington, NY 14425
Steve
Job Details:
11/24/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00
Replaced both fresh food section door gaskets for ripped gaskets and magnets falling out preventing good seal.
Near Walworth, NY 14568
Tanner
Job Details:
11/24/2020
WASHER MAYTAG MVW7232HW0
Q1 no q2 no q3 noComplaint of noise during agitation and not enough water during wash. Following stored errors:NoneRan autodiagnostics cycle and completed without issue. Customer provided video of issue. Removed rotor and inspected slider. Was able to reproduce complaint by wiggling slider. Slider should fit tighter to drive shaft so it does not vibrate when in use. ; ordrng 1 W10734521 (Slider)
Near Rochester, NY 14609
Evan
Job Details:
11/24/2020
DRYER MAYTAG MEDX500XW0
Customer stated that unit was producing squealing noise. Discovered that idler pulley was seized causing issue. Replaced idler pulley and tested unit. Unit tested good. No service call fee collected due to call back for washer in home. ; used 1 279640 (PULLEY-IDLER) from stock
Near Rochester, NY 14609
Tanner
Job Details:
11/24/2020
DISHWASHER WHIRLPOOL ADB1400AGS1
Q1 no q2 no q3 noComplaint of leak. Unit is leaking out of bottom of door. Unit is tidal waving. Ordering spray arms.; ordrng 1 W10671930 (Feed tube) and 1 W10448616 (Upper spray arm) and 1 WPW10319027 (Lower spray arm)
Near Rochester, NY 14612
Dave L
Job Details:
11/24/2020
OVEN DOUBLE KITCHENAID KEBS279BSS00
Replaced oven control due to lower oven not preheating properly tested ovens. Customer to monitor
Near Rochester, NY 14623
Tanner
Job Details:
11/24/2020
WASHER WHIRLPOOL MVWC465HW2
Q1 no q2 no q3 noReplaced gearcase and splutch kit. Calibrated unit. Tested via autodiagnostics and unit tested good.Verbal signature acknowledged; dspstn on spec-tagged invntry: 1 W10721967 CAM
Near Rochester, NY 14618
Evan
Job Details:
11/24/2020
RANGE WHIRLPOOL GFG471LVS0
Customer stated that unit is failing to operate warming drawer. Element is not receiving power. Control is causing issue. Ordering control ; ordrng 1 WPW10157245 (CONTROL )
Near Rochester, NY 14606
Dave L
Job Details:
11/24/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW01
Customer concerned with ice melting in the bin. The freezer is at -2. When the ice maker cycled most the the water leaked through the mold. Turned water valveAdjustment screw one turn clockwise( maximum adjustment) water still leaked when retested. The ice maker will need to be replaced as an assembly. Ordering the ice maker. The water line to the unit is stainless steel and is causing an off tase and odor. Recommending that they have an installer or plumber remove the water line and replace it with a cooler line to help with taste. ; ordrng 1 W10884390 (Ice maker)
Near Victor, NY 14564
Steve
Job Details:
11/24/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02
No fan noise on arrival. Inspected the freezer evap fan and it looked good with no ice build up under it. All the led lights are out. Power going to led driver but not out to lights. Ordering led driver. ; ordrng 1 WPW10306786 (LED DRIVER)
Near Honeoye Falls, NY 14472
Steve
Job Details:
11/24/2020
REFRIGERATOR JENN AIR JFC2089BEM01
Replaced right fresh food section door gasket for ripped gasket and magnet falling out.
Near Rochester, NY 14612
Dave L
Job Details:
11/24/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02
Damper has developed a chattering noise. Ordering damper. ; ordrng 1 WPW10594330 (Damper)
Near Pittsford, NY 14534
Evan
Job Details:
11/24/2020
OVEN WHIRLPOOL WEE750H0HZ1
Customer stated that oven was stuck in demo mode. Customer was attempting to set clock and unit went into demo mode. Removed unit from demo mode and tested all functions. Unit now functioning as it should. Explained to customer how to remove unit from demo mode if issue was to happen again. Unit tested good otherwise
Near Spencerport, NY 14559
Dave L
Job Details:
11/24/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
Customer was concerned with ice clumping at the bottom of the bin and how long the unit runs for. Checked freezer temp. The freezer was at 2.5 degrees at its warmest setting. Found ice build up under the ice bin. Reseated ice bin and adjusted door for a better seal. Customer to monitor.
Near East Rochester, NY 14445
Evan
Job Details:
11/24/2020
DISHWASHER WHIRLPOOL KDTE334GPS0
Customer stated that unit was not cleaning. Checked for error codes. No codes present. Ran diagnostic cycle and immediately heard noise inside tub. Discovered that spray arm was making contact with filter housing. Removed filter housing and inspected. Reinstalled housing and tested unit. Unit now washing as it should. Unit tested good
Near Rochester, NY 14625
Dave L
Job Details:
11/24/2020
REFRIGERATOR KITCHENAID KRFC604FSS00
Used inverter from compressor kit. The compressor started and continued to run. The freezer compartment began cooling. Waited to verify 3 way valve. Unit is testing good. ; dspstn on spec-tagged invntry: 1 GAUGES-OILLESS GAUGES-OILLESS and 1 W11025999 COMPRESSOR
Near Pittsford, NY 14534
Evan
Job Details:
11/24/2020
RANGE WHIRLPOOL KFED500ESS03
Customer stated that unit was failing to operate burner on medium setting. Upon inspection discovered this was correct unit would not function on medium setting for single double or triple burner options. Replaced switch and tested unit. Unit tested good
Near Hamlin, NY 14464
Dave L
Job Details:
11/24/2020
RANGE WHIRLPOOL WFE515S0EW0
The customer is concerned with the self clean feature. The customer had some items in a ceramic container and a wooden knife holder on the cooktop and they were damaged. The knob Obote the vent and the console are slightly discolored as well. The customer has not tried to remove the discoloration. Explained to them that items should be removed from the cooktop when using the oven because it vents heat from the left side of the console. Documented the issue with Techline SR7729353402The oven door hinge on the left hand side was not inserted all the way into its catch causing the door to stay open slightly. Reseated hinge. Door shuts properly after adjustment. ; dspstn on spec-tagged invntry: 1 WP3149404 SWITCH- SM BURNER
Near Scottsville, NY 14546
Steve
Job Details:
11/24/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01
Found the door was hinge Bound and popping back open. Adjusted both top and bottom hinges and the door is closing properly now. Left preordered part with customer.