Near West Henrietta, NY 14586
Dave L
Job Details: 11/23/2019
REFRIGERATOR WHIRLPOOL WRT314TFDW01 Unit is not cooling properly due to a failing compressor. Quoted 943.23 for replacement. Customer denied repair and is not interested in repairing the unit
Near Rochester, NY 14623
Shaiman
Job Details: 11/23/2019
WASHER MAYTAG MVWC200XW0 Customer concerned about a noise during the spin cycle. No error codes stored. Discovered a clothes pin sitting on top of the tub ring. Removed pin. Unit testing good.
Near Canandaigua, NY 14424
Dave F
Job Details: 11/23/2019
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Little bit of frost build up on items in freezer. Unit temperatures are set to recommend.checked gaskets . Gaskets are sealing good . Sealed the cabinet. Leveled the unit to make sure the doors were shutting evenly. Tested unit tested good .
Near Rochester, NY 14606
Shaiman
Job Details: 11/23/2019
WASHER WHIRLPOOL WTW5000DW3 "Called the manufacturer upon arrival. No error codes stored. Everything functions as it should in manual diagnostics. Tech line agent feels there is no issue with the machine. Explained proper loading practice and cycle selection. Customer then reports the machine does not agitate at all, but just fills with water and drains. Started a normal wash cycle on normal setting. Unit started as it should in the sensing cycle; filled with water with some agitation, then was stagnant for 5-10 minutes before resuming. Now suspecting a control issue. Replacing control. SR: 7726451172; ordrng 1 W11116590 (CONTROL)"
Near Fairport, NY 14450
Dave F
Job Details: 11/23/2019
REFRIGERATOR MAYTAG MFC2062FEZ02 Complaint of unit making clicking noise. Ran damper. Tested good. Ran compressor.Tested good. Observed ice maker arm in an on position calling for ice which causes ice maker to cycle. Customer does not have water to fridge and does not use icemaker. The sound of the ice maker unit operating without ice could be the noise. Removed ice maker at customer request. Unit tested good .
Near Pittsford, NY 14534
Dave F
Job Details: 11/23/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Water leaking from john guess fitting on the top left of the door . Reseated john guess fitting . Tested unit . Unit is no longer leaking .; dspstn on spec-tagged invntry: 1 W11043013 VALVE
Near Shortsville, NY 14548
Dave F
Job Details: 11/23/2019
DISHWASHER KITCHENAID KDTM354DSS4 Lower spray arm is full of debris and not moving as it should . Tried cleaning debris out of arm . Did not help . Upper and back wall sprayers are working as expected. Ordering and sending lower spray Arm to customer W10884490; ordrng 1 W10884490 (arm-spray (DIRECT SHIP) )
Near East Rochester, NY 14445
Dave F
Job Details: 11/23/2019
REFRIGERATOR WHIRLPOOL WRF954CIHV00 Called techline SR 7726460661 . Unit uses copper pipe pressure regulator will not work . Customer will have a plumber install pex pipe and regulator left part with customer.
Near East Rochester, NY 14445
Dave F
Job Details: 11/23/2019
DRYER GE GTD42GAFJ2WW Blower is full of lint . Removed lint from blower . Found the lint trap is torn . Customer needs new trap ordering part and sending to customer WE03X23881; ordrng 1 WE03X23881 (dryer lint filter)
Near Rochester, NY 14617
Evan
Job Details: 11/23/2019
DRYER GE DDG7100NALWH Cannot service unit due to age. Parts are no longer available No S/C Fee
Near Rochester, NY 14622
Evan
Job Details: 11/23/2019
REFRIGERATOR GE GSS25QGSCWW Customer stated that unit was not dispensing or making ice. Upon inspection discovered that ice maker fill line was frozen. Unthawed line and cycles ice maker. Unit filled and watched ice maker due harvest cycle. Customer to monitor and report back if unit is producing ice. If not order ice maker WR30X10093
Near Rochester, NY 14624
Shaiman
Job Details: 11/23/2019
WASHER MAYTAG MHW6630HC0 Replaced console. Unit testing good.
Near West Henrietta, NY 14586
Steve
Job Details: 11/23/2019
DRYER AMANA NED4655EW1 Repaired wire that was damaged during thermal event. The dryer needs a dryer cord that was damaged during thermal event. Going to office to get cord and returning today. ; saved tckt
Near Pittsford, NY 14534
Steve
Job Details: 11/23/2019
REFRIGERATOR KITCHENAID KFXS25RYMS4 Customer complained of freezing in Ff section. Found ice maker had frozen fill tube and not producing ice. The unit was over cooling due to no ice. Customer to monitor Ofer next couple days.
Near Rochester, NY 14623
Steve
Job Details: 11/23/2019
DRYER MAYTAG MEDC465HW0 Ordering start relay for dryer not staying on when start button pushed. ; schdld next appmnt for 11/23 SAT !
Near Pittsford, NY 14534
Steve
Job Details: 11/23/2019
OVEN FRIGIDAIRE FFGF3053LSJ 458 at preheat temps were erratic. The temps never went under 350. The unit is overheating while testing but customer cooked a pork loin and it took twice as long. The unit needs a control and temp probe. ; rqstng P&A on 1 316419141 (overlay) and 1 316490000 (probe) and 1 5304509983 (CONTROL)
Near Rochester, NY 14610
Steve
Job Details: 11/23/2019
OVEN JENN AIR JGRP430WP01 Unlocked door. Tested door latch and lock in diagnostics. They both tested good. Found that when in diagnostics components did not always turn but after a minute of testing everything started working as expected. Customer is going to monitor.
Near Rochester, NY 14618
Steve
Job Details: 11/23/2019
DRYER MAYTAG MEDB955FW1 Found time on sensor dry is acting erratic on bedding and heavy but works fine on normal. Ordering control and user interface. ; ordrng 1 W10902774 (panel-cntl) and 1 W11365798 (CONTROL)
Near Rochester, NY 14616
Dave L
Job Details: 11/23/2019
REFRIGERATOR WHIRLPOOL ET1FTKXKQ03 "Unit is leaking from the air returns due to a plugged defrost drain. Removed ice from freezer and cleared restriction from the drain tube; dspstn on spec-tagged invntry: 1 W10822278 TIMER-DEFROST 1 WP4387490 DEFROST TSTAT 50 , and 1 WP4387503 DEFROST TSTAT 60"
Near Rochester, NY 14612
Dave L
Job Details: 11/23/2019
DISHWASHER KITCHENAID KDFE104DSS0 Unit is emitting a burning smell due to the heater harness connection heating up on the control documented with tech line7726456740Spoke with trade partner team about issueNo SCode 7726456731Quoted 494.59 for repairCustomer denied repair
Near Webster, NY 14580
Steve
Job Details: 11/23/2019
REFRIGERATOR WHIRLPOOL KSCS25FSMS01 Found ice door flapper broken causing warm air to enter unit. Stuffed washcloth in chute to keep door closed. Ordering door kit; ordrng 1 8201756 (ice dor kt JUST IN CASE PLASTIC TABS ARE BROKEN) and 1 W10823377 (mechanism delay)
Near Rochester, NY 14612
Dave L
Job Details: 11/23/2019
HOOD VENT WHIRLPOOL n/a Installed switch
Near Rochester, NY 14609
Dave L
Job Details: 11/23/2019
RANGE FRIGIDAIRE RGB745BEH1WH Replaced weak bake ignitor due to oven not reaching temperature. Preheated unit to 350. Oven tested good
Near Hilton, NY 14468
Dave L
Job Details: 11/23/2019
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Ice maker had gotten stuck in the fill position and was energizing the water valve constantly. Customer had unplugged the ice maker and shut the water off. Ordering ice maker and valve ; rqstng P&A on 1 W10884390 (icemaker) and 1 WPW10498976 (valve)
Near Irondequoit, NY 14617
Dave L
Job Details: 11/23/2019
WASHER WHIRLPOOL NA2457 The unit is installed in an alcove built on a cement slab. The water supply is leaking heavily inside the wall. Shut offs for the washer are closed and you can hear water spraying in the wall. Pics attached. Recommended that the customer call a plumber and to shut off the main to the house to minimize further damageUnable to get mod and serial because the units were pulled out right to wall
Near Spencerport, NY 14559
Dave L
Job Details: 11/23/2019
RANGE WHIRLPOOL KFEG500EBS3 Vent trim ordered was damaged reordering trim ; ordrng 1 W11251351 (trim-vent)
Near Irondequoit, NY 14617
Dave L
Job Details: 11/23/2019
WASHER WHIRLPOOL WFW85HEFW1 Unit is in drain lockout pump is clear. Checked pressure switch and hose. Reseated connector to pressure switch. Drain pump shut off. Tested unit in diagnostics to verify operation. Unit completed the auto test. Unit testing good customer to monitor
Near Irondequoit, NY 14622
Steve
Job Details: 11/23/2019
REFRIGERATOR MAYTAG MRT311FFFH00 Caulked liner where it meets the cabinet for frost forming in freezer. Lowered front legs so door closes properly.
Near Webster, NY 14580
Evan
Job Details: 11/23/2019
DISHWASHER WHIRLPOOL WDF330PAHB2 Customer stated that dispenser was broken. Upon inspection discovered that front of dispenser had broken off causing door not to shut. Replaced dispenser and tested unit. Unit tested good
Near Rochester, NY 14625
Evan
Job Details: 11/23/2019
DISHWASHER JENN AIR JDB9600CWS93 Door was not shutting correctly since repair. Discovered that Lower kick panel was not installed correctly. Reinstalled panel and confirmed function. Unit tested good
Near Williamson, NY 14589
Evan
Job Details: 11/23/2019
MICROWAVE WHIRLPOOL KMHC319ESS4 Replacing transformer due to unit not heating correctly. Transformer was failing to send voltage to magnetron consistently. Replaced magnetron. Ran multiple test cycles. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 11/23/2019
DRYER WHIRLPOOL WED9200SQ0 Using dryer repair kit to replace rollers idler pulley and belt due to unit squealing while running. Replaced all parts. Ran test cycle. Unit tested good
Near Victor, NY 14564
Dave F
Job Details: 11/23/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Complaint of left door not closing. Door not aligned with mullion causing the door to not close properly. Leveled door using legs and adjusted left door hitch to best fit the mullion. Door tested good.
Near Honeoye Falls, NY 14472
Steve
Job Details: 11/23/2019
WASHER WHIRLPOOL WFW6620HW0 Replace dispenser and cold water valve for water on floor. Tested good. Left hot water valve with customer.
Near Rochester, NY 14626
Shaiman
Job Details: 11/23/2019
WASHER WHIRLPOOL WTW4855HW1 Customer states the seller is going to replace the washer. No repair necessary.
Near Rochester, NY 14621
Steve
Job Details: 11/23/2019
RANGE WHIRLPOOL WFE320M0ES2 The door makes a crack noise randomly when opening. Ordering inner door liner and hinges again ; ordrng 1 WP9761344 (liner-door) and 1 WPW10299226 (hinge-door) and 1 WPW10299227 (hinge-door)
Near Spencerport, NY 14559
Shaiman
Job Details: 11/23/2019
DRYER WHIRLPOOL WED5000DW2 Replaced timer. Repair successful.
Near Spencerport, NY 14559
Shaiman
Job Details: 11/23/2019
DISHWASHER KITCHENAID KDTE254EBL1 Replaced board and control. Unit turned on but still wouldn’t drain. Removed a piece of glass from drain pump that was preventing drain. Unit testing good.
Near Rochester, NY 14606
Shaiman
Job Details: 11/23/2019
DISHWASHER KITCHENAID KDPE234GPS0 Replaced motor and control. Unit testing good.
Near Spencerport, NY 14559
Shaiman
Job Details: 11/23/2019
DISHWASHER KITCHENAID KDTE254EBL1 Replaced board and control. Unit turned on but still wouldn’t drain. Removed a piece of glass from drain pump that was preventing drain. Unit testing good.
Near Rochester, NY 14611
Shaiman
Job Details: 11/23/2019
WASHER WHIRLPOOL WFW75HEFW0 "Replaced pressure sensor. Once the machine was reconnected to power, the unit went into drain lockout mode. Suggested customer to leave the unit unplugged for approximately half an hour to 45 minutes in order for the control to reset. If problem persists, control board should be replaced."
Near Irondequoit, NY 14609
Evan
Job Details: 11/23/2019
WASHER MAYTAG MVWC565FW1 Customer stated that unit was not spinning correctly. Checked for codes. Unit displaying basket speed fault code and motor fault code. Discovered that capacitor is failing causing issue. Replaced capacitor. Ran diagnostic cycle. Unit tested good ; used 1 W11395618 (CAPACITOR ) from stock
Near Webster, NY 14580
Evan
Job Details: 11/23/2019
OVEN GE ZDP364NDP5SS Customer stated that unit is not maintaining temperature inside oven. Took resistance reading on temp sensor. Sensor tested good ran bake cycle. Unit is 30-40 degrees off inside cavity. Suspecting issue with hidden bake element coil. Ordering bake element. Quoted $104.65 for labor ; ordrng 1 WB44K10026 (BAKE ELEMENT )
Near West Henrietta, NY 14586
Steve
Job Details: 11/23/2019
DRYER AMANA NED4655EW1 Repaired wire that was damaged during thermal event. The dryer needs a dryer cord that was damaged during thermal event. Going to office to get cord and returning today. ; saved tckt
Near Caledonia, NY 14423
Shaiman
Job Details: 11/22/2019
WASHER WHIRLPOOL WFW72HEDW0 "Replaced hose and pressure switch, then ran an auto verification test cycle. No issues present. Repair successful."
Near Irondequoit, NY 14617
Dave L
Job Details: 11/22/2019
REFRIGERATOR AMANA BX21VC Unit is cooling poorly due to a low side leak. Unit is over 20 years old and the customer is not interested in a costly repair. They are going to replace
Near Rochester, NY 14624
Shaiman
Job Details: 11/22/2019
WASHER WHIRLPOOL WFW87HEDW1 Replaced user interface. Repair successful.
Near Rochester, NY 14618
Shaiman
Job Details: 11/22/2019
DRYER WHIRLPOOL WGD4850HW0 "Customer concerned about dryer not heating. Power is going to igniter, but igniter is not glowing. Igniter should be replaced. ; ordrng 1 279311 (IGNITOR )"
Near Rochester, NY 14609
Shaiman
Job Details: 11/22/2019
DRYER WHIRLPOOL NED4655EW1 Blower wheel must be replaced with motor. Ordering blower wheel. ; ordrng 1 WP694089 (BLOWER WHEEL)
Near Webster, NY 14580
Dave L
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Found very minimal frost build up just on the fan shroud in the freezer. Noise has dissipated over the last few days and is no longer an issue. Put unit in 8 hour fixed defrost mode to midi gate frost build up . Removed ice from fan area.
Near Webster, NY 14580
Dave L
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRT316SFDM00 Customer concerned with amp draw display on his RV inverter when the unit was trying to start. Plugged unit into a regular outlet via extension cord. Unit drew 8 amps on start up and dropped to . 8 when running. Unit would not start when plugged into the RC and was only drawing 8 amps at FLA. the problem is with the inverter systemAnd not the refrigerator.
Near Rochester, NY 14618
Dave L
Job Details: 11/22/2019
RANGE JENN AIR JDR8895AAS Bake element is open. Replaced bake element and tested
Near Rochester, NY 14619
Shaiman
Job Details: 11/22/2019
RANGE MAYTAG MGT8655XS03 "Customer concerned about burners not igniting reliably. Adjusted burner caps and all burners lit as expected. However, the spark seemed to be weak for all burners. Replacing spark igniter. ; ordrng 1 74008821 (spark igniter)"
Near Fairport, NY 14450
Dave L
Job Details: 11/22/2019
OVEN WHIRLPOOL WFE550S0HZ1 Found unit with power but would not heat. Found the receptacle was loose causing l2 to drop out. Tested 240 from receptacle. Reconnected unit tested good
Near Rochester, NY 14623
Shaiman
Job Details: 11/22/2019
WASHER WHIRLPOOL WETLV27HW0 Replaced capacitor. Repair successful.
Near North Chili, NY 14514
Shaiman
Job Details: 11/22/2019
DISHWASHER WHIRLPOOL WDT720PADM3 Replaced friction sleeves. Repair successful.
Near Webster, NY 14580
Evan
Job Details: 11/22/2019
WASHER WHIRLPOOL WTW5800BW0 Customer stated unit was not latching or starting cycle. Upon inspection discovered error code for lid latch error. Tested lock in manual test mode. Unit would not latch. Replaced latch and ran test cycle. Unit completed cycle as it should. Unit tested good ; used 1 W10404050 (SWITCH-LID) from stock
Near Ontario, NY 14519
Evan
Job Details: 11/22/2019
DISHWASHER KITCHENAID KDTM354DSS4 "Replacing control , wiring harness and user interface due to connector on control having thermal event causing control not to function. Replaced control. Replaced harness, replaced UI. Ran test cycle unit tested good"
Near Rochester, NY 14623
Shaiman
Job Details: 11/22/2019
WASHER WHIRLPOOL WETLV27HW0 "Customer states the unit displays that the lid is locked, but the latch is not functioning mechanically. Lid lock does not function in manual diagnostics. Replacing latch. ; ordrng 1 W11176112 (LID LOCK)"
Near Rochester, NY 14623
Shaiman
Job Details: 11/22/2019
RANGE FRIGIDAIRE FGGF3054MWE Right front burner would not ignite and left rear flame was excessively high. Cleaned burner heads which reduced flame height. Toxic build up is forming around all the igniters causing intermittent/no spark. Replacing all igniters & screws. Customer is ordering parts.
Near Honeoye Falls, NY 14472
Dave F
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRF535SWHV01 Removed old door. Removed bracket and gasket from old door and put on new door. Installed new door. . Door is sealing good .
Near Honeoye Falls, NY 14472
Dave F
Job Details: 11/22/2019
WASHER WHIRLPOOL WFW6620HC0 Removed and replaced UI. Ran diagnostic. Tested good.
Near Ontario, NY 14519
Evan
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRT518SZFW00 Did not have correct gasket upon arrival to home. Part # on box is correct but gasket is different from original. Ordering gasket; ordrng 1 WRT518SZFW00 (GASKET )
Near Victor, NY 14564
Dave F
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Unit is now making ice and has water to unit . There was ice dripping from ice maker . Customer will monitor. If problem persists order W10884390 icemaker
Near Victor, NY 14564
Dave F
Job Details: 11/22/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced LED lights that were out . Unit tested good .
Near Macedon, NY 14502
Dave F
Job Details: 11/22/2019
REFRIGERATOR MAYTAG M1TXEGMYW00 Unit is colder in the fresh food section that it needs to be. Customer may be hearing fan come on and off in the unit due to bad thermostat. thermostat WPW10584888 . Customer will decide on repair .
Near Canandaigua, NY 14424
Dave F
Job Details: 11/22/2019
RANGE KITCHENAID KSGG700ESS Replaced inner glass due to being broken.tested unit.tested good.
Near Caledonia, NY 14423
Dave F
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRS526SIAE00 Replaced pads on water and ice dispensers due to water staying on. Tested good.
Near Caledonia, NY 14423
Dave F
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Water dispenser dripping from after it was used .reseated john guess fittings on the door and behind the user interface. Customer have reverse osmosis water . Water was very slow coming from dispenser. Customer was using refrigerator filter as well . Removed filter and used bypass . Water pressure is better and unit is no long dripping .
Near Lima, NY 14485
Dave F
Job Details: 11/22/2019
MICROWAVE WHIRLPOOL WMH53520CS1 Microwave won't turn on. Shows open door error. Ordering W11244490
Near Williamson, NY 14589
Evan
Job Details: 11/22/2019
MICROWAVE WHIRLPOOL KMHC319ESS4 "Replaced door according to techline. Unit is still experiencing same issue. WillNot heat on certain settings called techline again. Checked voltage at transformer. Transformer is failing to send voltage back to magnetron Ordering replacement transformer SR: 772387997; ordrng 1 W10772112 (TRANSFORMER ), dspstn on spec-tagged invntry: 1 W10818686 MAGNETRON"
Near Rochester, NY 14618
Evan
Job Details: 11/22/2019
WASHER WHIRLPOOL WFW97HEXW2 Customer stated unit was flashing f9e1 error code. Upon inspection discovered that drain pump filter was clogged causing issue. Cleared pump filter for customer. Unit tested good
Near Rochester, NY 14609
Evan
Job Details: 11/22/2019
DRYER WHIRLPOOL WGD4850HW0 Customer stated that unit was not heating correctly. Used dryer vent test kit to measure airflow. Discovered that vent was too long. Advised customer vent will need to be trimmed in order for unit to function correctly. Unit itself tested good
Near Rochester, NY 14623
Shaiman
Job Details: 11/22/2019
WASHER MAYTAG MVWX655DW0 Customer states unit won’t agitate. Wash plate was loose due to worn out splines. Replaced wash plate. Repair successful.
Near Webster, NY 14580
Evan
Job Details: 11/22/2019
DRYER WHIRLPOOL WED9200SQ0 Customer stated that unit is squeaking while in spin. Upon inspection discovered that idler pulley is sticking. Ordering dryer repair kit. ; ordrng 1 4392067 (REPAIR KIT )
Near Honeoye Falls, NY 14472
Steve
Job Details: 11/22/2019
WASHER WHIRLPOOL WFW6620HC0 Customer had load of clothing in washer on arrival. Cancelled load and put into drain and spin. Found the squeaking rattling noise is from the pedestal. Opened pedestal door and the noise stopped immediately.
Near Ontario, NY 14519
Evan
Job Details: 11/22/2019
COOKTOP JENN AIR JGC8536ADB Ordered replacement knobs for cooktop for customer. Replaced knobs
Near Williamson, NY 14589
Evan
Job Details: 11/22/2019
REFRIGERATOR KITCHENAID KRFF300ESS00 Customer is experiencing issue with door closing due to rail icing up on left side. Door is not able to close fully due to rail not secured to cabinet. Used longer screws for liner rail to keep rail in place. Tested door. Unit tested good. Advised customer to monitor and check for frost build up periodically.
Near Ontario, NY 14519
Evan
Job Details: 11/22/2019
OVEN WHIRLPOOL WGG745S0FS02 Customer stated that boiler pan was popping each time unit was heating. Upon inspection discovered that pan had warped causing issue. Ordering replacement pan ; ordrng 1 WPW10272546 (BROILER PAN )
Near Ontario, NY 14519
Evan
Job Details: 11/22/2019
WASHER WHIRLPOOL MHW5630HW0 Customer stated that unit was producing noise since repair. Upon inspection discovered that concrete counter Weight on bottom of tub was loose this was causing issue. Tightened weight and ran test cycle. Unit tested good
Near Penfield, NY 14526
Evan
Job Details: 11/22/2019
OVEN WHIRLPOOL WFG525SOHZ1 Customer stating that unit is not lighting broil correctly. Stating that left side of broil burner bar will light but right side will not then gas will shut off. Inspected orifice upon arrival. Ran finger over orifice to confirm orifice was not blocked. Ran test broil. Unit is lighting as it should. Tested broil multiple times. Unit is lighting as it should. Suspecting that orifice May have had some sort of block causing issue. Can not replicate issue while in home ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN
Near Webster, NY 14580
Evan
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Replacing refrigerator door gasket due to bottom of gasket on original gasket not sealing correctly . Replaced gasket unit tested good
Near Brockport, NY 14420
Dave L
Job Details: 11/22/2019
RANGE KITCHENAID KSGG700EBS1 Replaced front door panel that was broken
Near Hilton, NY 14468
Dave L
Job Details: 11/22/2019
REFRIGERATOR KITCHENAID KRMF606ESS01 Sr7726422260 frost drain is frozen due to a warped drain pan. Techline recommending replacing the drip tray. Ordering drip tray. Customer slipped on the water that had leaked from the unit. Documented with the safety team at whirlpool per customers request. Whirlpool is going to exchange unit 7726344293
Near Rochester, NY 14605
Shaiman
Job Details: 11/22/2019
DRYER WHIRLPOOL WED5000DW2 Replaced door switch. Repair successful.
Near Churchville, NY 14428
Shaiman
Job Details: 11/22/2019
DISHWASHER AMANA ADB1400AGW1 "Customer states the unit stopped washing dishes. Machine turns on, drains, & fills as it should, but will not spray water to wash dishes. Sump motor needs to be replaced.; ordrng 1 W10888591 (SUMP MOTOR)"
Near Webster, NY 14580
Shaiman
Job Details: 11/22/2019
WASHER WHIRLPOOL WTW8500BC0 Replaced tub bearings. Unit testing good.; dspstn on spec-tagged invntry: 1 W10435302 BEARING
Near Rochester, NY 14613
Dave L
Job Details: 11/22/2019
DISHWASHER GE GDF570SGJ0CC Replaced dead UI unit tested good
Near Irondequoit, NY 14622
Dave L
Job Details: 11/22/2019
OVEN WHIRLPOOL WFE525S0HS0 Replaced damaged door and nameplate
Near Rochester, NY 14620
Shaiman
Job Details: 11/22/2019
WASHER WHIRLPOOL TAWX700JQ2 "Customer states clothes are coming out wet. Tested fill, drain and spin in normal, gentle, & permanent press. Unit is draining, but the spin cycle seems to be slightly slower than normal. Motor should be replaced. Customer will consider further repair.; rqstng P&A on 1 WP661600 (MOTOR)"
Near Honeoye Falls, NY 14472
Dave F
Job Details: 11/22/2019
OVEN WHIRLPOOL WOD51EC7AS04 Unit has F1E1 error code . Tech sheet says replace control . Replaced control with W10842982 Tested unit . Unit tested good .
Near Farmington, NY 14425
Dave F
Job Details: 11/22/2019
WASHER WHIRLPOOL WFW5620HW0 Unit not turning on. Found UI not responding to touch. Power cycled unit. No change. Checked control LED for ACU health.blinking per manufacturer standard. Tested power from ACU to UI and measured 13V DC. Replaced UI.tested in diagnostics.unit tested good.
Near Rochester, NY 14616
Dave L
Job Details: 11/22/2019
WASHER AMANA NTW4516FW3 Rescheduled customer ; schdld next appmnt for 11/20 WED 9 am
Near Caledonia, NY 14423
Dave F
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Unit is not cooling . Could hear the compressor buzzing and not running . Unit needs sealed system work and compressor. Ordering compressor WPW10507886 and drier WPW10143759; ordrng 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)
Near Newark, NY 14513
Dave F
Job Details: 11/22/2019
WASHER WHIRLPOOL WTW5000DW1 Washer is not spinning out the clothes . Found the hub was worn out Reason for the hub being worn is that the gearcase splines are also worn out . Unit needs new gearcase W11035751 and hub W10528947 . Customer was unavailable at the time. Labor 134.95. Customer still needs service charge collected ; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W11035751 (gearcase)
Near Ionia, NY 14475
Dave F
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRX735SDHW00 Ice maker not cycling . Tested ice maker for power . Unit has power . Replaced ice maker . Cycled ice maker unit filled with water . Unit tested good .; dspstn on spec-tagged invntry: 1 W10882923 ICEMAKER
Near Phelps, NY 14532
Dave F
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Unit has low charge . No frost pattern on evaporator. Ordering compressor W11125124 , evaporator W10858281n, UV drier WPW10143759; ordrng 1 W10858281 (evaporator) and 1 W11125124 (compressor) and 1 WPW10143759 (dryer), dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER"
Near Bloomfield, NY 14469
Dave F
Job Details: 11/22/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Right hand door is scratched. Took photo . Ordering door W11307263 ; ordrng 1 W11223753 (nameplate) and 1 W11307263 (dor-fip)
Near Webster, NY 14580
Evan
Job Details: 11/22/2019
DRYER WHIRLPOOL WED99HEDW0 Customer stated that unit was turning off on its own. Unit was displaying error code f6e1 for UI failing to communicate with user interface. Replaced UI ran test cycle. Unit tested good Approval code : NLAC10098396
Near Penfield, NY 14526
Steve
Job Details: 11/22/2019
DISHWASHER KITCHENAID KDTM704ESS1 Replaced spray arm. Found the diverted chimney tabs would not fasten to spray arm properly. Adjusted and fastened. If problem persists the unit will need the chimney.