Near Rochester, NY 14623
Evan
Job Details: 10/16/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer stated that unit would not drain. Vacuumed out remaining water from unit and removed drain pump to inspect. No debris inside pump. Inspected drain hose discovered that check valve was stuck shut. After freeing check valve with finger. Tested unit. Ran multiple test cycles to confirm function. Unit tested good once freeing check valve. ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
Near Fairport, NY 14450
Evan
Job Details: 10/16/2019
DISHWASHER MAYTAG MDB8979SFZ2 Customer stated that unit was not dissolving soap. Checked for codes. Unit was displaying code 6-4 for float switch testing open. Inspected float and discovered that float was stuck in open position. Reseated float into correct position. Ran diagnostic cycle. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 10/16/2019
WASHER WHIRLPOOL MVWC465HW2 Customer stated that unit was banging around during spin while washing items on normal cycle. Discovered that customer was washing large items on normal and not bulky. This was causing issue. Spoke with customer about proper loading and cycle selection. Unit itself tested good
Near Rochester, NY 14615
Dave L
Job Details: 10/16/2019
REFRIGERATOR MAYTAG MBF1958FEZ01 Replaced jazz board and defrosted freezer due to unit not cooling. Removed water from drain pan. Customer to monitor
Near Canandaigua, NY 14424
Dave F
Job Details: 10/16/2019
OVEN WHIRLPOOL WFE525S0HV1 Replaced glass panel for coming apart . Found the right hand hinge for the door was loose . Tighten and tested unit . Tested good .
Near Lyons, NY 14489
Dave F
Job Details: 10/16/2019
WASHER WHIRLPOOL WTW4816FW2 F8E1 long fill error code . Found the cold water was very slow . Cleaned filter inside unit . Washer is now filling as expected. If problem persists order W11210459 water valve and W11170319 control; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR
Near Canandaigua, NY 14424
Dave F
Job Details: 10/16/2019
DRYER MAYTAG MGDB835DC4 Unit not heating . Checked connections from control. Checked thermal fuse . Tested good check connections to parts inside . All connected . Called techline SR 7726119649 techline said if there is anymore problems may want to bring control and user interface. Unit is now heating .
Near Phelps, NY 14532
Dave F
Job Details: 10/16/2019
DISHWASHER KITCHENAID KDTM354EBS3 Drain pump failure. Drain pump turns on once does self check will not turn back on. Replaced drain pump . Tested unit in auto diagnostics. Tested good . If problem persists order W11087217 control ; dspstn on spec-tagged invntry: 1 W10914557 PUMP-DRAIN
Near Sodus, NY 14551
Dave F
Job Details: 10/16/2019
RANGE WHIRLPOOL WFG770H0FZ0 Burner orifice was loose not allowing the middle burner to sit flush . Tightened screws and tested . Unit tested good .
Near Sodus, NY 14551
Dave F
Job Details: 10/16/2019
REFRIGERATOR KITCHENAID KFIS29BBBL03 Ice maker fill tube was frozen . Turned fill tube heater on . Defrosted fill tube . Water dispenser is working . Ice maker filled up . Customer will monitor . Adjusted temperatures in fresh food section as they were a little to cold . If problem persists order W10864518 kit .
Near Rochester, NY 14612
Shaiman
Job Details: 10/16/2019
DISHWASHER WHIRLPOOL WDF110PABW5 Replaced sump motor. Unit testing good.
Near Rochester, NY 14617
Dave L
Job Details: 10/16/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Checked freezer temps due to slow ice freezer at 3 fresh food at 37. Sr 7726120895 found air flow restriction in freezer causing higher than normal ice box temps. Steamed ice restriction from freezer and ice maker area. Verified ice box fan. Customer to monitor
Near Rochester, NY 14612
Dave L
Job Details: 10/16/2019
WASHER WHIRLPOOL LSC9355BN1 Reinstalled tub spring that fell off and was causing loads not to balance waived service fee due to similar issue
Near Spencerport, NY 14559
Shaiman
Job Details: 10/16/2019
WASHER MAYTAG MHW8200FW0 Customer reports an issue of water sometimes remaining in the bellow. Cleaned pet hair out of the drain holes. Customer monitor. Return with bellow if issue persists.
Near Rochester, NY 14612
Dave L
Job Details: 10/16/2019
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Customer was unable to get unit to turn on. Plugged unit it and removed control from diagnostics. Unit started and began to cool.
Near Hilton, NY 14468
Dave L
Job Details: 10/16/2019
REFRIGERATOR WHIRLPOOL WRF989SDAF02 Removed ice build up from freezer. Replaced evap/compressor due to a low charge. Unit began cooling when plugged in.
Near Rochester, NY 14609
Evan
Job Details: 10/16/2019
DRYER AMANA NED4600YQ0 Replacing timer due to timer not sending power to heater. Replaced timer. Ran test cycle. Unit tested good ; used 1 WPW10185982 (TIMER) from stock
Near Phelps, NY 14532
Dave F
Job Details: 10/16/2019
DISHWASHER KITCHENAID KDTM354EBS3 Drain pump failure. Drain pump turns on once does self check will not turn back on. Replaced drain pump . Tested unit in auto diagnostics. Tested good . If problem persists order W11087217 control ; dspstn on spec-tagged invntry: 1 W10914557 PUMP-DRAIN
Near Fairport, NY 14450
Evan
Job Details: 10/16/2019
OVEN GE JTP56S0D1SS "Customer was stating that both ovens are taking long time to preheat. Tested bake & broil on upper oven with thermocouple inside cavity to measure temp. Bake element preheated to 350 in 20mins. Broil element preheated unit in 15 mins due to cavity already being warm. Watched cavity reach 500 degrees before shutting off. Ran same test on lower oven and yielded same results. Bake and broil are both functioning as they should at this time. Customer would like racks replaced for both ovens. Ordering upper (2) and lower (2) racks ; ordrng 2 WB48T10020 (OVEN RACK (UPPER))s and 2 WB48T10021 (OVEN RACK (LOWER) )s, dspstn on spec-tagged invntry: 1 4342528 IGNITOR-ROUND"
Near Fairport, NY 14450
Evan
Job Details: 10/16/2019
RANGE WHIRLPOOL WFE515S0ES2 Customer stated that unit would not function. No burners would work or oven. Unit was displaying f9e0 code for wiring mismatch. Removed back panel and discovered thermal event at L1 of terminal block. This was cause for issue. Ordering main harness & terminal block. Also ordering rack due to customer only receiving unit with 1 rack ; ordrng 1 W11219898 (MAIN HARNESS) and 1 WPW10245259 (TERMINAL BLOCK ) and 1 WPW10268578 (RACK )
Near Rochester, NY 14624
Shaiman
Job Details: 10/16/2019
WASHER MAYTAG MVWB835DW4 "Customer reports the unit intermittently won’t spin, and a one time event of an balance load code. No codes stored in diagnostics. Unit completed auto test with no issues. Tested spin in manual diagnostics, no issues. Replacing control to address the intermittent spin. ; ordrng 1 W11170706 (CONTROL)"
Near Brockport, NY 14420
Shaiman
Job Details: 10/16/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 Hole in tub is causing a sizable leak. Water damage is present. Disabled unit by unplugging water valve until repair is made to prevent further damage. Replacing tub. ; ordrng 1 W10804026 (TUB)
Near Spencerport, NY 14559
Dave L
Job Details: 10/16/2019
REFRIGERATOR KITCHENAID KRFC704FBS00 "Hinge cover is not staying in place and filter door push switch is not latching ordering hinge covers and push switch; rqstng P&A on 1 W10819301 (appliance cover-canv) and 1 W11225850 (appliance cover-canv) and 1 WP2223877 (latch), states that autho needed"
Near Palmyra, NY 14522
Dave F
Job Details: 10/16/2019
REFRIGERATOR AMANA ARB220ZCW "Fresh food section not cooling . Evap fan blade had come off. Replaced fan blade . Unit is now cooling . Ice maker is not filling with water . Cycled ice maker . When tested power at water valve when ice maker calls for water . Water valve not turning on. Needs new valve WP67003753 . Drain was frozen defrosted . Ice maker cover missing if customer wants cover WPW10289690; ordrng 1 WP67003753 (valve-inlt), dspstn on spec-tagged invntry: 1 WR50X60 THERMOSTAT-DEF 60"
Near Caledonia, NY 14423
Steve
Job Details: 10/16/2019
RANGE KITCHENAID KGCD807XBL02 Replaced cooktop customer had received from kitchen aid. Broke the fan switch and k on during repair. Ordering both. ; ordrng 1 WP74010783 (switch- ro) and 1 WPW10303835 (knob)
Near Irondequoit, NY 14622
Dave L
Job Details: 10/16/2019
REFRIGERATOR WHIRLPOOL WRS555SIHW00 The ice maker is only intermittently making ice. Found fill tube frozen again but half a bucket of ice. Tested ice maker functions in diagnostics. Freezer set at 3 and fresh food set at one. Documented with tech lineSr7726120214 ordering door due to wire harness issue. ; ordrng 1 LW11026426 (dor-fip)
Near Macedon, NY 14502
Dave F
Job Details: 10/16/2019
DISHWASHER KENMORE 665.13123K703 Customer states unit will stop mid cycle and the start button will flash . Sometimes it will start again others times it won't .ran unit in diagnostics. Found no error codes . Let unit run through diagnostics. Unit tested good . Could not get the unit to repeat the issue . Ohm out wax vent motor . Tested door . Tested door switch tested good . Unit may need control board ordering board WPW10285178; ordrng 1 WPW10285178 (cntrl-elec)
Near Rochester, NY 14612
Dave L
Job Details: 10/16/2019
REFRIGERATOR MAYTAG MFT2776FEZ00 Unit is not cooling due to fresh food evaporator becoming frosted over. S16360 to cover labor evaporator cover and thermistors must be replaced as this repair has already been done and the issue has come back. Covering parts per KB ordering evaporator cover fan harness; ordrng 1 W10882135 (cntrl-elec) and 1 W11033168 (harns-wire59.70) and 1 WPW10501260 (cover-evap90.02)
Near Churchville, NY 14428
Shaiman
Job Details: 10/16/2019
DRYER FRIGIDAIRE AGQ8000FG2 Igniter tested good. No continuity present on the thermal limiter. Thermal fuse should be replaced. ; ordrng 1 137032600 (THERMAL LIMITER )
Near Rochester, NY 14610
Evan
Job Details: 10/14/2019
RANGE GE JBP79S0D1SS Customer stated unit would not broil. Upon inspection discovered that broiler had crack causing unit not to function. Ordering broil element ; ordrng 1 WB44T10009 (BROIL ELEMENT )
Near Penfield, NY 14526
Evan
Job Details: 10/14/2019
COOKTOP JENN AIR JED8430ADB Customer stated that blower fan for cooktop was not working since repair. Discovered that blower had become partially unplugged from moving cooktop. Reseated connection and test blower fan. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 10/14/2019
DISHWASHER WHIRLPOOL WDF750SAYM3 Replacing owi sensor due to unit display error code 6-6 ( inlet water temp fault). Replaced sensor and cleared codes. Unit tested good
Near Rochester, NY 14626
Evan
Job Details: 10/14/2019
OVEN WHIRLPOOL WEG750H0HZ0 Replacing control due to unit failing to send power to cooling fan. Unit would preheat to 150 degrees and then flash f8e0 error code. Replaced control. Ran preheat to 350. Unit preheated up as it should. Could hear cooling fan running. Unit tested good
Near Rochester, NY 14606
Evan
Job Details: 10/14/2019
DRYER FRIGIDAIRE FAQG7077KW0 Customer stated that while unit was running unit was very noisy. Disassembled unit to inspect rollers and pulley. Rollers all looked up to satisfaction as did pulley. Reassembled unit and ran test cycle. Unit is much quieter now. If issue persists order Motor part # 134693302Collecting service call fee
Near Ontario, NY 14519
Dave L
Job Details: 10/12/2019
REFRIGERATOR KITCHENAID KRFC300ESS01 Unit is not cooling. No frost pattern. Ordering compressor and evaporator. ; ordrng 1 WPW10317014 (evaporator) and 1 WPW10507886 (compressor)
Near Fairport, NY 14450
Dave F
Job Details: 10/12/2019
REFRIGERATOR KITCHENAID KRSF505ESS00 Replaced left hand door for wire harness torn . Heated gasket so the door will seal . Tested unit . Tested good .leveled doors.
Near Brockport, NY 14420
Dave L
Job Details: 10/12/2019
REFRIGERATOR WHIRLPOOL GX2FHDXVQ03 Unit is only make a few hollow cubes at a time due to a restricted needle valve. Recommending that the customer replace
Near Webster, NY 14580
Dave L
Job Details: 10/12/2019
REFRIGERATOR WHIRLPOOL GB2FHDXWB04 Fresh food is not cooling due to a frosted evaporator. Compressor relay is not unlatching. Replaced jazz board. Customer wanted to defrost themselves when convenient. ; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ
Near Webster, NY 14580
Dave L
Job Details: 10/12/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Self closure is not working properly in freezer slides and is causing condensation. Ordering new rails; ordrng 2 W11265130 (cables)s
Near Ontario, NY 14519
Dave L
Job Details: 10/12/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced fresh food evaporator cover and thermistors due to frosting. Sealed cabinet to liner. Changed defrost setting to an 8 hour fixed. Customer to monitor
Near Webster, NY 14580
Dave L
Job Details: 10/12/2019
WASHER WHIRLPOOL WTW8500DW Gearcase is making a noise. Ordering transmission. Part covered per KB; ordrng 1 W10811956 (drum assy)
Near Ontario, NY 14519
Dave L
Job Details: 10/12/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ0 Replaced ice door due to air infiltration. Customer to monitor
Near West Henrietta, NY 14586
Steve
Job Details: 10/12/2019
RANGE WHIRLPOOL WFE540H0AS1 Customer is calling new leaf for dispatch
Near Rochester, NY 14619
Steve
Job Details: 10/12/2019
WASHER WHIRLPOOL WTW4816FW2 Found stand pipe to low causing long fill error codes. Customer is going to rais stand pipe.
Near Rochester, NY 14619
Steve
Job Details: 10/12/2019
WASHER MAYTAG MVWB835DW3 Found hot and neutral on outlet is reversed. Customer is going to repair. Tested washer with extension cord to good power. The washer tested good with proper power to machine.
Near Rochester, NY 14612
Steve
Job Details: 10/12/2019
REFRIGERATOR MAYTAG MSS26C6MFZ00 Found harness in door is broken causing no ice production. Ordering door; rqstng P&A on 1 LW10839374 (FREEZER DOOR )
Near Rochester, NY 14616
Steve
Job Details: 10/12/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Found freezer door liner broke and screw receiver is not attached to liner causing door to not close. Quoted customer and they denied repair. Called office and got the part covered under loyalty retention program ; ordrng 1 12977864SQ (dor-fip ss)
Near West Henrietta, NY 14586
Steve
Job Details: 10/12/2019
RANGE WHIRLPOOL WFE540H0AS1 Customer is calling new leaf for dispatch
Near Rochester, NY 14608
Steve
Job Details: 10/12/2019
REFRIGERATOR FRIGIDAIRE FFSS2325TE Found hinge missing a screw. Added screw so door closes properly.
Near Webster, NY 14580
Evan
Job Details: 10/12/2019
RANGE KITCHENAID KFGU766VSS04 Customer stated that unit would not stopping flashing control lock and unit would not stop beeping. Attempted to turn control lock off upon arrival. Unit would not respond to commands. Unplugged unit and removed cooktop cover. Discovered that bottom tray of cooktop was full of water. Unit had large amount of moisture built up on bottom of control and spark module was partially submerged in water. Cost of repair is greater that value of unit. Customer is going to replace unit. Collecting service call fee
Near Penfield, NY 14526
Evan
Job Details: 10/12/2019
RANGE WHIRLPOOL WFG770H0FZ0 Replacing flue due to customer complaining of odor coming from inside stove when running bake cycle. Customer recently had floors refinished and also paintwork done inside home. Suspecting this May be partial cause for issue. Replaced flue and ran test bake cycle. Unit tested good
Near Rochester, NY 14609
Evan
Job Details: 10/12/2019
DRYER AMANA NGD4655EW2 Replacing drum assembly due to paint chipping on original drum. Replaced drum. Ran test cycle. Unit tested good
Near Rochester, NY 14612
Dave L
Job Details: 10/12/2019
DRYER WHIRLPOOL RGD4516FW0 Replaced burner and cut off due to unit not heating. Unit tested good; dspstn on spec-tagged invntry: 1 WP338906 SENSOR
Near Walworth, NY 14568
Dave F
Job Details: 10/12/2019
REFRIGERATOR KITCHENAID KSBS25INBL00 Unit temperatures are not not hitting target and are high . Went into diagnostics thermistors test good . Air baffle tested good . Evap fan motor turned on and condenser fan turned on as well . Condenser coil is clean . Compressor turns on and the heater is working . Took evap cover off and found the evap frost was good . Did see the evap fan struggling to turn on . Called techline SR 7726096814 . Techline suggested replacing evap fan and control . Techline said to try evap fan first . Ordering fan W10822580. If problem persists order W10823804; ordrng 1 W10822580 (evap fan motor)
Near Brockport, NY 14420
Dave L
Job Details: 10/12/2019
WASHER MAYTAG MVWX655DW0 Rechecked auto test. Unit not going through diagnostics properly. Replaced control. Tested and calibrated.
Near Pittsford, NY 14534
Dave F
Job Details: 10/12/2019
REFRIGERATOR KITCHENAID KFCO22EVBL2 Drain tube was plugged . Installed in drain tube . W10619951 drain tube is covered S38253 . Cleaned drain by evaporator as is was frozen . Tested unit . Tested good .
Near Pittsford, NY 14534
Dave F
Job Details: 10/12/2019
RANGE WHIRLPOOL WFE525S0HZ1 Oven element squeaking will running . Found the bake element legs were rubbing on the bottom . Bent the legs toward the door and put aluminum foil around them tested unit . Tested good .
Near Penfield, NY 14526
Dave F
Job Details: 10/12/2019
WASHER WHIRLPOOL LA6058XTW0 Motor on washer is bad . Ordering motor WP661600. ; ordrng 1 WP661600 (drive motor)
Near Webster, NY 14580
Dave F
Job Details: 10/12/2019
DRYER MAYTAG MEDC465HW0 Dryer not drying . Found the connection to the pigtail on the dryer was loose . Tightened pigtail on unit . Unit tested good .
Near Webster, NY 14580
Dave F
Job Details: 10/12/2019
REFRIGERATOR WHIRLPOOL GI5FSAXVY02 Replaced control and programmed it . Cleaned condenser coils . Unit is now running as expected.
Near Hilton, NY 14468
Evan
Job Details: 10/12/2019
WASHER WHIRLPOOL NOT AVAILABLE Customer stated that unit was not draining inside bellow. Water was sitting inside bellow at end of cycle. Upon inspection discovered that bellow holes were clogged With hair causing issues removed bellow and cleared hair from backside of bellow also cleared drain hole on actual tub. Reassembled unit. Unit tested good
Near Rochester, NY 14615
Evan
Job Details: 10/12/2019
WASHER MAYTAG MVWB766FW1 Customer stated unit was flashing LF code. Checked for error codes. Unit had 2 stores codes f8e1 (long fill) f3e2 (inlet water temperature fault) ran test cycle. Unit would not fill while actuating hot or cold valve. Replaced valve. Ran test cycle again. Unit now filling as it should. Cleared codes. Unit tested good
Near Rochester, NY 14618
Dave F
Job Details: 10/12/2019
OVEN KITCHENAID KEBC247VSS02 Replaced inner glass and top broiler . Tested unit . Tested good .
Near Rush, NY 14543
Dave F
Job Details: 10/12/2019
REFRIGERATOR KENMORE 363.50622 Replaced water valve and ice maker that customer had bought lt was the correct part number. Tested water at dispenser. Has great flow . Customer will monitor ice maker . ; dspstn on spec-tagged invntry: 1 WR57X10026 VALVE
Near Rochester, NY 14605
Evan
Job Details: 10/12/2019
DRYER WHIRLPOOL WED4815EW Customer stated that dryer was very noisy while running. Discovered that left side roller was missing triangle clip causing wheel to move freely. This is causing issue. Replaced clip and cleaned roller and shaft. Ran test cycle. Unit tested good
Near Honeoye Falls, NY 14472
Steve
Job Details: 10/12/2019
DISHWASHER WHIRLPOOL WDT920SADM3 Replaced middle spray arm and all spray arms are working now.
Near Newark, NY 14513
Evan
Job Details: 10/12/2019
WASHER WHIRLPOOL MVWB855DC3 Replacing lid lock due to unit failing to latch lid and also causing UI not to respond to commands. Replaced lid lock. Ran diagnostic cycle. Ran normal cycle to confirm function. Unit tested good
Near Rochester, NY 14625
Dave L
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL MBF1958XES3 Replaced ice maker that was not calling for water unit tested good; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Canandaigua, NY 14424
Steve
Job Details: 10/11/2019
WASHER WHIRLPOOL WFW5620HW0 Replaced dispenser for leaking as per manufacturer recommendation. The customer is going to monitor.
Near West Henrietta, NY 14586
Shaiman
Job Details: 10/11/2019
WASHER MAYTAG MVWX655DW0 F7E1 error code stored. Unit completed auto test but would not spin; agitator would spin but not at the same speed as the basket. Replaced hub. Unit testing good. ; used 1 W10528947 (HUB) from stock
Near Irondequoit, NY 14609
Dave L
Job Details: 10/11/2019
REFRIGERATOR KITCHENAID KRFC300ESS03 "Molded freezer gasket due to ice in the freezer. Freezer door is sitting crooked and pushed in on the bottom left corner. Ordering door, gasket and rails. ; ordrng 1 12977880SQ (dor-fip ss) and 1 W10571967 (frz door gasket (gr)) and 1 WPW10330994 (bracket)"
Near Rochester, NY 14624
Shaiman
Job Details: 10/11/2019
DRYER WHIRLPOOL WED4850HW0 Replaced panel. Repair successful.
Near Rochester, NY 14613
Shaiman
Job Details: 10/11/2019
DRYER MAYTAG MEDC465HW0 Unit drying as it should. No issues present.
Near Victor, NY 14564
Steve
Job Details: 10/11/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Sr#7726085664 replaced doors for dents on arrival. Ordering led control for shelf lights pulsing. ; ordrng 1 W10804160 (cntrl-elec LED) and 1 W10909034 (tray-drip)
Near Canandaigua, NY 14424
Dave F
Job Details: 10/11/2019
REFRIGERATOR KITCHENAID KRFC704FPS03 Ice maker has frozen block on the bottom of the ice bin . Checked ice maker in diagnostics. Checked thermistors and all fans including icemaker fan . Everything tested good .temps are good in both sections . . Adjusted doors to make sure that they are closing right and locked the legs down . Customer is using reverse osmosis .Called techline SR 7726084864 . Went over everything with techline . Techline said to have customer checked pressures as they need to be between 40 to 60 psi . Advised customer . Unit tested good .
Near Rochester, NY 14620
Shaiman
Job Details: 10/11/2019
WASHER KENMORE 11047512603 Replaced control. Repair successful.
Near Churchville, NY 14428
Shaiman
Job Details: 10/11/2019
DRYER WHIRLPOOL WED9300VU1 "No heat, L2 displayed on machine while running. F31 error code stored. Frayed wire going to heating element is the source of issue. Replacing harness and element.; ordrng 1 W10111063 (HARNESS) and 1 WP8544771 (HEATING ELEMENT)"
Near Canandaigua, NY 14424
Dave F
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL ET8MTMXKQ02 Unit is on gfci plug . Tested unit with extension cord to non gfci plugged . Unit did not trip and was running as expected . The circuit breakers were recently changed and may be on arc fault circuit breaker. May need regular outlet with a arc fault breaker . Condenser coils need to be blown out and cleaned .
Near Rochester, NY 14621
Shaiman
Job Details: 10/11/2019
WASHER AMANA NTW4516FW2 "Customer states unit will not spin. F7E1 F7E5 F8E1 error codes stored. Unit completes auto test, but sounds as if the motor is struggling to agitate and hesitates to spin. Replacing motor and shifter. ; ordrng 1 W10890624 (MOTOR) and 1 W10913953 (SHIFTER)"
Near Canandaigua, NY 14424
Dave F
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL WRF991BOOM00 Replaced gaskets on left and right hand doors . Icebin for plastic shavings . Pantry drawer control for casing erratic ice making and dispensing. Replaced user interface and main control in the back . Tested unit . Tested good . .
Near Rochester, NY 14609
Evan
Job Details: 10/11/2019
WASHER WHIRLPOOL WTW5000DW2 Customer stated that unit was stuck on sensing mode. Upon arrival checked for worried codes. Unit was displaying code for lid switch fault. Cleared code and attempted to run diagnostic cycle. Unit would not run cycle due lid failing to latch. Discovered debris inside latch causing issue. Cleared debris and attempted to run test cycle again. Lid locked as it should and unit progressed through cycle like it should. Ran drain and spin cycle to confirm function outside of test mode. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Replacing ice bin due to bin being very difficult to move and ice Shute seal due to unit beginning to form large chunks of ice in front of ice bin. Replaced seal. Replaced ice bin. Had customer test ice bin. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 10/11/2019
DISHWASHER KITCHENAID KDFE204ESS0 Customer stated that keypad was stuck on. And lights were flashing but could not select commands. Upon inspection discovered that customer had control lock on and didn’t realize. This was causing issue. Turned off control lock and checked for error codes. No codes were present. Ran diagnostic cycle. Unit tested good.
Near Canandaigua, NY 14424
Dave F
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL WRS325SDHB01 23 degrees in fresh food And 0 in freezer . Damper frozen off . Found gasket on fresh food section not sealing all the way . Heated door gasket . Door is sealing now .Damper foam is broken and not sealing all the way . Ordering damper W11317276 . Put temperatures on recommended customer will monitor.; ordrng 1 W11317276 (diffuser)
Near Rochester, NY 14619
Shaiman
Job Details: 10/11/2019
WASHER FRIGIDAIRE GLTF2940ES1 Unit would begin to fill with water then do nothing else. E5E error code stored. Control board should be replaced. Customer declined further repair.
Near Rochester, NY 14620
Dave L
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Replaced evaporator and compressor due to unit not cooling sealed cabinet to liner with silicone. Unit began cooking after install
Near Rochester, NY 14618
Dave L
Job Details: 10/11/2019
REFRIGERATOR GE ZIC3600CLH Replaced freezer door rails door closes much better
Near Rochester, NY 14612
Dave L
Job Details: 10/11/2019
MICROWAVE WHIRLPOOL WMH31017HB2 Replaced switch parts and control. Bent frame near lower cam out slightly to correct switch issue unit tested good afterwards
Near Rochester, NY 14618
Steve
Job Details: 10/11/2019
DRYER WHIRLPOOL WGD92HEFC0 Replaced seal for broken seal on dryer door. The dryer tested good.
Near Williamson, NY 14589
Dave F
Job Details: 10/11/2019
REFRIGERATOR KITCHENAID KRFF300ESS00 Screw on left hand side that holds the freezer door rail had backed out and was preventing the rails from closing all the way . The evaporator frosted up . Took rails off and was able to use adhesive in the liner hole to stop screw from backing out . . Defrosted unit . Shimmed the t bracket on the bottom of the freezer door to fix door gasket not closing evenly. Reheated gasket . Door is now sealing better and closing . Tested unit . Tested good . If problem persists. Not sure if there is a fix as this is a liner issue for the screw not staying in the proper position.. tightened freezer door handle . ; dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER
Near Rochester, NY 14623
Steve
Job Details: 10/11/2019
DRYER WHIRLPOOL GGW9250PW2 Found the main control not sending power in heat relay. The control is discontinued
Near Rochester, NY 14622
Evan
Job Details: 10/11/2019
DRYER WHIRLPOOL WED85HEFW2 Customer stated that unit would not power up. Upon inspection discovered that screw for L2 was loose at terminal block causing unit not to receive full 240v. Tightened screw and ran test cycle. Unit tested good
Near Spencerport, NY 14559
Dave L
Job Details: 10/11/2019
REFRIGERATOR KITCHENAID KRMF606ESS01 The top of the freezer door is warped causing air to leak behind it into the top of the freezer gasket will not seat properly in door ordering door and gasket; ordrng 1 W10407216 (gasket-fip) and 1 W10815699 (dor-fip ss)
Near Rochester, NY 14618
Evan
Job Details: 10/11/2019
DISHWASHER KITCHENAID KUDS35FXBLA Customer stated that unit was not filling with water. Checked for error codes. Unit was displaying code 6-1 for water valve issue. Customer stated that they had installed new valve but unit was still having issues. Removed door panel to inspect control. Discovered broken wire running to valve behind door panel. Repaired wire and ran test cycle. Unit began to fill as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER C RAIL-GREY and 1 WPW10757217 MOTOR-PUMP
Near Rochester, NY 14623
Steve
Job Details: 10/11/2019
DISHWASHER KENMORE 665.13423K701 Found plastic piece in drain stopping the pump. Removed water and removed plastic. The dishwasher is draining.
Near Rochester, NY 14618
Steve
Job Details: 10/11/2019
REFRIGERATOR AMANA BB120TE "Found water valve has power but not opening. Valve has water to it. Ordering valve. ; ordrng 1 W10833899 (valve-inlt), dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER"
Near Webster, NY 14580
Evan
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL KRFC704FBS01 Customer stated that while shutting left door right door will continually pop open. Upon inspection discovered that magnets inside gasket for right door and not making contact with cabinet correctly. Right side gasket also has small tear in flap. Ordering gasket; ordrng 1 W10917312 (DOOR GASKET)
Near Honeoye Falls, NY 14472
Steve
Job Details: 10/11/2019
DISHWASHER WHIRLPOOL WDT920SADM3 Replaced spray arms and tube. Middle spray arm missing. Rescheduling for Friday to find part; schdld next appmnt for 10/11 FRI !
Near Newark, NY 14513
Evan
Job Details: 10/11/2019
WASHER WHIRLPOOL MVWB855DC3 "Replaced console but unit is still experiencing same issue. Called techline to document issues. SR: 7726070800. Spoke with techline on 2 separate occasions. Ohmed out motor windings and lid lock. Lid will not lock in manual test mode. Returning with lid lock ; ordrng 1 W10861642 (LID LOCK ), used 1 W11171748 (CONTROL ) from stock"
Near Spencerport, NY 14559
Dave L
Job Details: 10/10/2019
WASHER MAYTAG MHW5500FW0 Replaced hinges due to door sagging. Door not shuts properly.