Near Brockport, NY 14420
Shaiman
Job Details: 06/15/2019
OVEN WHIRLPOOL WGG745S0FS "Replaced broken door glass, unit testing good."
Near Piffard, NY 14533
Steve
Job Details: 06/15/2019
WASHER WHIRLPOOL WTW4855HW1 Replaced agitator and wash plate for agitator falling off. The washer tests good.
Near Pittsford, NY 14534
Evan
Job Details: 06/15/2019
DRYER WHIRLPOOL WGD75HEFW0 Customer was experiencing same issue as before unit was producing a rattling noise. Discovered that ignitor bracket was loose causing rattling. Tightened screws for bracket and ran unit. Could not replicate issue once doing this. Customer to run multiple loads and report back if issue persists.
Near Rochester, NY 14610
Evan
Job Details: 06/15/2019
DISHWASHER KITCHENAID KDFE104DWH2 Customer stated unit was not filling with water. Upon inspection discovered that solenoid in water valve is failing. Replaced water valve. Ran test cycle. Unit tested good
Near Penfield, NY 14526
Evan
Job Details: 06/15/2019
DISHWASHER KITCHENAID KDTM354ESS3 Customer stated that dispenser would not open. Upon inspection discovered that gasket for dispenser door had come off. Reseated gasket and tested dispenser. Unit tested good ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
Near Rochester, NY 14617
Dave L
Job Details: 06/15/2019
DISHWASHER KITCHENAID KDTE234GPS0 "Customer pointed out that dishes were wet. Counseled customer about using 8 hour delay, hot water and sani rinse; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER"
Near Webster, NY 14580
Dave L
Job Details: 06/15/2019
REFRIGERATOR WHIRLPOOL WRF540CWHZ Freezer door seal was not making contact with mullion. Adjusted rails so that the door would seal. Put humidity control on. Customer to monitor.
Near Rochester, NY 14609
Dave L
Job Details: 06/15/2019
DISHWASHER KITCHENAID KDTE234GPS0 Unit was not washing due to an open sump motor. Replaced sump. Unit tested good.
Near Rochester, NY 14607
Dave L
Job Details: 06/15/2019
DRYER KENMORE 110.70012 Debris is dryer felt causing a noise. Cleaned felt . Unit testing good.
Near Rochester, NY 14609
Evan
Job Details: 06/15/2019
WASHER AMANA NTW4516FW2 Customer stated unit would not start cycle. Checked for codes. Unit was displaying oversudsing error code. Cleared code. Ran diagnostic cycle. Unit completed cycle as it should. Had customer start load while in home to ensure unit was functioning properly. Unit tested good ; dspstn on spec-tagged invntry: 1 W11170317 CONTROL
Near Penfield, NY 14526
Evan
Job Details: 06/15/2019
WASHER MAYTAG MHWE201YW00 Customer stated that unit was flashing f9e1 code for long draining. Upon inspection discovered that drain pump filter was full of debris. Drained water from unit and removed debris from filter. Ran test cycle. Unit tested good
Near Rochester, NY 14606
Dave L
Job Details: 06/15/2019
WASHER WHIRLPOOL WFW75HEFW0 Found broken wire going to drain pump at the connector. Repaired and tested. Unit tested good.
Near Rochester, NY 14624
Steve
Job Details: 06/15/2019
REFRIGERATOR MAYTAG MFX2570AEM4 "S38253The drain tube in the freezer was plugged with ice, causing ice accumulation in the defrost tray and the freezer floor.I Replaced the drain tube and removed all the ice accumulation in the freezer.The refrigerator checks good."
Near Rochester, NY 14611
Steve
Job Details: 06/15/2019
WASHER AMANA NTW4516FW3 Customer complained of washer stuck i. Rinse cycle and would not agitate or drain. Tested in diagnostics and the washer worked as expected. Ran manual diagnostics and all functions worked. Tested in regular cycle and it worked as expected. Tested in auto test and it passed. Found a bolt directly under shroud that may have caused the noise when heavy load put in washer and tub pushing down on it. Removed bolt. Lowered legs to raise washer.
Near Rochester, NY 14620
Steve
Job Details: 06/15/2019
REFRIGERATOR MAYTAG MRT118FFFE04 The refrigerator was running and cooling on arrival. The evap fan and condenser fan motor are both working as expected. Found no abnormal noises. The refrigerator tested good.
Near Hamlin, NY 14464
Shaiman
Job Details: 06/15/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Customer concerned about the unit not cleaning dishes. Unit fills with cold water then drains without washing. Motor should be replaced. ; ordrng 1 W11025157 (SUMP MOTOR)
Near North Chili, NY 14514
Steve
Job Details: 06/15/2019
WASHER AMANA NTW4516FW2 Found the actuator was not installed properly and the unit would not agitate. Found the pressure switch hose was not fastened to tub. Fastened hose. Tested washer with clothes in it. It filled and agitated. The washer tested good.
Near Brockport, NY 14420
Shaiman
Job Details: 06/15/2019
DRYER WHIRLPOOL WED4815EW1 Front panel came damaged & wrong part for door. Ordering new parts.; ordrng 1 W10806345 (PANEL) and 1 W10861224 (DOOR)
Near Rochester, NY 14609
Dave F
Job Details: 06/15/2019
MICROWAVE WHIRLPOOL WMH32519HZ3 Replaced door assembly due to door not opening as it should and catching . Door is now opening as expected and closing like it should .
Near East Rochester, NY 14445
Dave F
Job Details: 06/15/2019
RANGE MAYTAG MGR6600FZ "Replaced control , spark module , burner , ignitor and wire harness . Tested oven by heating to 350 . Started right up . Have to wait when the gas turns off and then turns back on that's when it would not light again. Let unit cycle multiple times . Unit turn on every time . Tested good ."
Near Fairport, NY 14450
Dave F
Job Details: 06/15/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 F2E2 error code user interface failure . Replaced user interface. Tested unit in auto diagnostics tested good .
Near Fairport, NY 14450
Dave F
Job Details: 06/15/2019
DRYER MAYTAG MED8630HC0 Dryer making rattling noise . Found blower housing was making a lot of noise . Tighten screws to housing . Tested unit . Tested good .
Near Spencerport, NY 14559
Shaiman
Job Details: 06/15/2019
DRYER WHIRLPOOL WGD5000DW3 Timer keeps moving past “off” to wrinkle shield. Unit shuts off but the customer is concerned that the timer continues past wrinkle shield. Tech line is concluding it as normal operation. SR: 7725105699
Near Webster, NY 14580
Evan
Job Details: 06/15/2019
COOKTOP JENN AIR JGD3430BS00 Replacing valve for right rear burner due to valve being seized. Also replacing orifice holders due to Burner head screws corroding and breaking in orifice holders. Replaced 3 orifice holders. Ordering RF orifice holder ; ordrng 1 74009553 (RF ORIFICE HOLDER)
Near Rochester, NY 14626
Shaiman
Job Details: 06/15/2019
DRYER MAYTAG MGDB765FW0 Replaced control and flame sensor unit testing good.; pckd up 1 WP338906 (SENSOR)
Near Rochester, NY 14626
Dave L
Job Details: 06/15/2019
REFRIGERATOR MAYTAG MBF1958FEW Icemaker was not filling due to a frozen fill tube. Thawed tube. Recommending that the customer have a plumber replace the needle valve.; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Rochester, NY 14609
Dave L
Job Details: 06/15/2019
WASHER WHIRLPOOL WTW5000DW Control is loosing power. Ordering control board; ordrng 1 W10634026 (cntrl-elec)
Near Rochester, NY 14626
Dave L
Job Details: 06/15/2019
REFRIGERATOR JENN AIR JSC24C8EAM00 Customer was noticing low buzzing noise. Insulated cap tube in fresh food evap. Also leveled unit so doors swung closed better.
Near Fairport, NY 14450
Evan
Job Details: 06/15/2019
MICROWAVE WHIRLPOOL WMH31017HS2 Replacing control due to light socket underneath unit not receiving power. Replaced control unit tested good
Near Rochester, NY 14613
Dave L
Job Details: 06/15/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM Main harness has been damaged and will need to be replaced. Ordering harness. ; ordrng 1 W11222985 (HARNESS)
Near Penfield, NY 14526
Evan
Job Details: 06/15/2019
OVEN KENMORE 790.9602041 Customer stated bake cycle was not working. Checked bake element for continuity. Element tested open. Ordering element. ; ordrng 1 316075103 (BAKE ELEMENT )
Near Rochester, NY 14619
Steve
Job Details: 06/15/2019
REFRIGERATOR MAYTAG MFW2055FRZ00 Found evap fan motor getting power but not running. Ordering evap fan motor. ; ordrng 1 WPW10464673 (motor-evap)
Near Rochester, NY 14607
Steve
Job Details: 06/15/2019
OVEN AMANA AER6303MFS2 Found control has stuck key error and sensor error code. Sensor and harness test good. Ordering control; ordrng 1 W11297545 (CONTROL )
Near Rochester, NY 14616
Shaiman
Job Details: 06/15/2019
DRYER MAYTAG MGDB755DW3 "Customer concerned of a loud squeaking noise. Rollers were frozen. Installed repair kit. Handle is also broken. Shipping new handle to customer. ; ordrng 1 W10861225SHIPDIRECT (SHIP DIRECT ), used 1 4392067 (REPAIR KIT) from stock"
Near Fairport, NY 14450
Evan
Job Details: 06/15/2019
MICROWAVE WHIRLPOOL WMH31017AS3 "Customer stated that light underneath unit was not working after changing bulb. Upon inspection discovered socket was not getting power. Ordering control ; ordrng 1 W10810046 (CONTROL ), dspstn on spec-tagged invntry: 1 W10269458 SWITCH"
Near Farmington, NY 14425
Dave F
Job Details: 06/15/2019
REFRIGERATOR KENMORE 106.5050399 Color of the handles that came in we're wrong color . Ordering the right color .; ordrng 1 WP2203570J (extension) and 1 WP2203571J (extension) and 1 WP2206934J (handle)
Near North Chili, NY 14514
Steve
Job Details: 06/15/2019
DISHWASHER WHIRLPOOL WDF520PADW0 Found two ui leds not lighting. Ordering console. Tested in diagnostics and the dishwasher passed all tests. ; rqstng P&A on 1 W10836798 (console)
Near Webster, NY 14580
Dave L
Job Details: 06/14/2019
RANGE WHIRLPOOL WFG540H0ES1 SR7725089721 called techline due to repeat ignition issue. Verified that there was no trace voltage from neutral to ground. Techline recommending placing the main harness. Customer is refusing parts. Waiting to hear back from the customer to proceed ; O-emld tckt
Near Rochester, NY 14625
Dave L
Job Details: 06/14/2019
REFRIGERATOR KITCHENAID KFCO22EVBL5 Left hand freezer door closure spring is not operating. Ordering slide. Also replacing torn refrigerator gasket. S/c already paid on previous repair. ; ordrng 1 W10830047 (gasket-fip) and 1 WPW10330994 (bracketSLIDE)
Near Palmyra, NY 14522
Steve
Job Details: 06/14/2019
COOKTOP WHIRLPOOL WFE525S0HV0 Found the right front burner not heating. As I was testing the burner it started heating. Ordering element and switch for intermittent operation. ; ordrng 1 W10823729 (elmnt-surf) and 1 WPW10434452 (switch-inf)
Near Marion, NY 14505
Steve
Job Details: 06/14/2019
STACKED LAUNDRY GE GUD24ESSJ0WW Replaced main control for washer not spinning or agitating. Replaced water valve for no water at cold side. The water valve tested good. The control failed. The washer is overfillingnand I tested the pressure switch and it tested good. During testing the pressure switch the washer was suppose to agitate but instead drained water out.. Ordering another control; ordrng 1 WH12X22744 (board control asm)
Near Geneva, NY 14456
Steve
Job Details: 06/14/2019
FREEZER WHIRLPOOL WZC3115DW01 Prsring compressor for not cooling. ; ordrng 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)
Near Rochester, NY 14625
Dave L
Job Details: 06/14/2019
FREEZER WHIRLPOOL KRFC302EPA "Customer is seeing low ice production and ice cubes are hollow, indicating low water pressure. Water line was slightly kinked. Pulled out fridge and unlinked hose and pulled water line from the basement. Checked water flow into icemaker."
Near Rochester, NY 14626
Dave L
Job Details: 06/14/2019
RANGE KITCHENAID KSDG950ESS1 Found that the connector near the control had the neutral backed out and was not making a good connection. Repaired connection. Fan tested good.
Near Webster, NY 14580
Evan
Job Details: 06/14/2019
OVEN JENN AIR JJW3430DP00 Customer stated that while running a bake cycle unit displayed F2E0 error code for keypad being disconnected. Power was shut off to unit upon arrival. Turned power back on unit was still displaying code. Replaced keypad and ensured all connectors were seated properly. Tested panel and all functions. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 06/14/2019
WASHER MAYTAG MAV7501EWW Customer stating unit is very loud in spin after repair. Ran unit on normal cycle. During agitation could hear noise customer was referring too. Main bearing inside transmission has gone bad. Customer does not want to proceed with repair. Customer to be reimbursed for drain pump install.
Near Webster, NY 14580
Evan
Job Details: 06/14/2019
DISHWASHER KITCHENAID KUDS35FXBL8 Replacing adjusters due to top rack falling causing rack not to slide in and out of cabinet. Replaced adjusters also tightened door handle. Ran diagnostic cycle. Customer had error code for cool water coming into machine. Recommending running hot water at sink before starting cycle. Also recommending use of rinse aid to assist with drying.Unit tested good otherwise
Near Webster, NY 14580
Evan
Job Details: 06/14/2019
RANGE WHIRLPOOL GW397LXUS06 "Replacing control , control panel and switch membrane due to unit not accepting commands on user interface. Key pad was not functioning and customer could not select bake or broil cycle. Replaced all parts listed. Tested keypad to confirm function. Unit tested good"
Near Williamson, NY 14589
Evan
Job Details: 06/14/2019
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Customer stating that fridge door was not shutting properly. Door would not close on it’s own unless force was applied to shut door. Unit needs feet adjusted. Adjusted feet for customer. Raised front of unit. Doors are now shutting as they should. Unit tested good
Near Pittsford, NY 14534
Dave F
Job Details: 06/14/2019
DISHWASHER KITCHENAID KDFE104DSS2 "F9E1 error code diverter can't find position. User interface was not being responsive and not waking up when touched . Ran in auto diagnostics .wash pump turned on was working when it went to the next cycle it turned off . Wash pump is leaking. Ordering user interface WPW10537336, control W10854215 . Bring wash pump in case WPW10605057. ; rqstng P&A on 1 W10854215 (cntrl-elec) and 1 WPW10537336 (panel-cntl), dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"
Near Pittsford, NY 14534
Evan
Job Details: 06/14/2019
WASHER MAYTAG MVWB835DW4 Replacing gear case and rotor due to unit making loud grinding while agitating. Replaced gear case . Replaced rotor ran calibration cycle Ran diagnostic cycleUnit tested good
Near Macedon, NY 14502
Evan
Job Details: 06/14/2019
DRYER MAYTAG MEDC415EW1 Customer stated that unit would not run but drum light was still on. Upon inspection discovered that thermal fuse tested open. This is causing issue. Replaced thermal fuse. Ran test cycle. Unit tested good ; used 1 WP3392519 (FUSE-THERMAL) from stock
Near Webster, NY 14580
Evan
Job Details: 06/14/2019
WASHER WHIRLPOOL WTW8500DC1 Customer stated that unit was flashing error code f3e1( pressure system fault) unit also was displaying F6e2 error code (UI cannot hear ACU) attempted to run test cycle unit would continually flash f3e1 code while attempting to do so. Replaced control. Ran diagnostic cycle. Ran calibration cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 WP353244 HOSE
Near Geneseo, NY 14454
Steve
Job Details: 06/14/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Found spray arm was getting stuck causing the dishwasher to leak. Removed and reassembled. The dishwasher tested good
Near Lyons, NY 14489
Steve
Job Details: 06/14/2019
REFRIGERATOR FRIGIDAIRE FFTR1621QB2 Re diagnosed the refrigerator. The unit would start and then shut off shortly after. Put a main control it to see if it's a board problem. Same result. Did not replace. Tested compressor and found low charge but the compressor shouldhave been running full time but was off and cold like it was not trying to run. Added refrigerant to see if that made a difference. If problem persist replace refrigerator.
Near Hemlock, NY 14466
Steve
Job Details: 06/14/2019
WASHER MAYTAG MVWB765FW3 Replaced user interface for no response at ui. The washer tasted good.
Near Geneva, NY 14456
Steve
Job Details: 06/14/2019
DISHWASHER WHIRLPOOL WDTA50SAH0 "Found only a stuck key error code in diagnostics. Tested dishwasher in diagnostics and it functioned as expected. The heater turned on. Found no rinse agent in dishwasher. Customer is complaining of dishes not drying. Told customer to run hot water at sink, use rinse agent and use high temp wash. Customer was argumentative and I left."
Near Rochester, NY 14612
Shaiman
Job Details: 06/14/2019
DRYER WHIRLPOOL MGD5630HW0 Customer is concerned about condensation in the UI and unit shutting off intermittently. Replacing control and UI.; ordrng 1 W11310057 (UI) and 1 W11350257 (ACU)
Near Rochester, NY 14607
Shaiman
Job Details: 06/14/2019
DISHWASHER WHIRLPOOL KUDS35FXSSA "Unit powers on and fills, but will not spray. Motor should be replaced. Replacing adjusters under S Code. S-Code: S23010; ordrng 1 W10712394 (ADJUSTER KIT) and 1 WPW10780877 (SUMP)"
Near Shortsville, NY 14548
Steve
Job Details: 06/14/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Replaced condenser fan motor for blade falling off causing excessive noise and not cooling properly. The refrigerator tested good.
Near Rochester, NY 14624
Dave L
Job Details: 06/14/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Door was squeaking. Lubricated washer on the ff door. Door closes nicely without squeak.
Near Rochester, NY 14624
Dave L
Job Details: 06/14/2019
REFRIGERATOR WHIRLPOOL WRF989SDAH00 Unit has a plugged drain tube. Moved ice from fresh food and cleaned drain tube. Operating ok.
Near Lima, NY 14485
Dave F
Job Details: 06/14/2019
WASHER KENMORE 110.2810231 Washer bearing has failed and is leaking . Quoted customer for repair. She is going to speak with husband about it and possibly buy a new washer .
Near North Chili, NY 14514
Shaiman
Job Details: 06/14/2019
WASHER AMANA NTW4516FW2 Replaced harness unit testing good.
Near Churchville, NY 14428
Dave L
Job Details: 06/14/2019
REFRIGERATOR KITCHENAID KRFC300ESS01 Replced. doors due to rust. Unit tested good.
Near Rochester, NY 14606
Shaiman
Job Details: 06/14/2019
DRYER MAYTAG MEDB766FW0 "Past time frame, customer request to come back another day. Left parts with customer.; schdld next appmnt for 6/20 THU !"
Near Fairport, NY 14450
Dave F
Job Details: 06/14/2019
DISHWASHER KITCHENAID KDTE104EBL0 "Bottom rack wheel was not in the right position so the rack would not coming in and out . Cleaned filters . And ran unit in auto diagnostics. No error codes . Washer tested good . Best settings to run Pro wash , high temp and heat dry . Run hot water sink prior to running unit ."
Near Town of Pittsford, NY 14534
Dave F
Job Details: 06/14/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 Found the drain to the freshfood evap was frozen up .defrosted drain . Water is now draining as it should . Defrost evap . Tested all thermistors tested good .
Near Henrietta, NY 14467
Dave F
Job Details: 06/14/2019
REFRIGERATOR AMANA ABB2224BRW00 Freezer evap frozen . Called techline SR 7725093713 checked power come from jazz board to heat . Is working . Checked heater at control . Checked bi metal at control was open . Defrosted evap . Found loose connection at bi metal . Re did connections . Tested unit . Tested good . Drip pan did over flow . Cleaned up water .
Near West Henrietta, NY 14586
Dave F
Job Details: 06/14/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Ice maker fill tube frozen . Found the water pressure. Was s little slow . Took out the water filter and is flowing better now . There is new houses going in and is possible debris is making the water filter go fast then expected. Checked for leaks at water valve will it was on and check for leaks valve when ice maker cycled . No leaks . Defrosted unit to see if leaking is from drip pan and it is not . Customer is going to monitor unit .
Near Rochester, NY 14624
Dave F
Job Details: 06/14/2019
DRYER WHIRLPOOL LER8858EQ1 Dryer was not turning on found the thermal fuse was blown . Replaced fuse . Checked element tested good . Checked high limit tested good . Unit tested good .; used 1 WP3392519 (FUSE-THERMAL) from stock
Near Rochester, NY 14617
Shaiman
Job Details: 06/14/2019
DISHWASHER WHIRLPOOL WDF540PADB2 "Drain hose was clogged causing unit to not drain. Cleaned hose, unit testing good."
Near Rochester, NY 14609
Shaiman
Job Details: 06/14/2019
DRYER MAYTAG MGDC215EW2 Replaced blower wheel. Unit testing good.
Near Churchville, NY 14428
Dave F
Job Details: 06/14/2019
RANGE KITCHENAID KSDG950ESS0 F9E0 miss wired error code . Cleared error codes .Reseated all wires to control. Made sure that the plug to the outlet is pushed all the way in. The down draft wires are all correct . Installed in user interface . Reset control . Ran in auto test it passed . Heated oven to 350 is working as expected.
Near Pittsford, NY 14534
Evan
Job Details: 06/14/2019
OVEN WHIRLPOOL RBD275PDQ14 Customer stated that display had gone blank but keypad still was beeping when selecting buttons. Upon inspection discovered silver migration on ribbon cable from UI to control. This is cause for issue. Control is no longer made for this machine. Waiving service call fee as courtesy per JM
Near Avon, NY 14414
Dave F
Job Details: 06/14/2019
RANGE AMANA AGR6603SFW1 Replaced right hinge due to the rivet inside failing. Tested door tested good . Left the other part with customer.
Near Brockport, NY 14420
Dave L
Job Details: 06/14/2019
REFRIGERATOR KITCHENAID KFIS29BBBL00 Replaced evaporator and dryer due to unit not cooling. Unit began. Cooling after install. S71233
Near Webster, NY 14580
Evan
Job Details: 06/14/2019
WASHER WHIRLPOOL WTW8500DC1 Customer stated that unit was flashing error code f3e1( pressure system fault) unit also was displaying F6e2 error code (UI cannot hear ACU) attempted to run test cycle unit would continually flash f3e1 code while attempting to do so. Replaced control. Ran diagnostic cycle. Ran calibration cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 WP353244 HOSE
Near Churchville, NY 14428
Shaiman
Job Details: 06/13/2019
DRYER WHIRLPOOL WED9300VU1 "Customer concerned about extended dry times, P70 showing on display, and a burning smell. F31 & F70 stored. Suspecting the smell is coming from a clogged vent considering the unit failed vent test. L1 & L2 are sending 240v combined 120v each. Suggesting customer to have vent cleaned. Replacing control.; schdld next appmnt for 6/12 WED !"
Near Fairport, NY 14450
Evan
Job Details: 06/13/2019
MICROWAVE WHIRLPOOL WMH31017HS2 "Customer stated unit was continually blowing bulb underneath unit. Upon inspection discovered that socket was not getting power. Ordering control ; ordrng 1 W10892389 (CONTROL ), dspstn on spec-tagged invntry: 1 W10269458 SWITCH and 1 W10269460 SWITCH"
Near Rochester, NY 14626
Dave F
Job Details: 06/13/2019
REFRIGERATOR AMANA ABB1921BRW00 Checked temperatures in unit . Freshfood section was a little warm freezer was as well . Found frost on evaporator .checked freshfood thermistor and freezer both tested good . Ran unit in test one in diagnostics. Heater turns on . Defrosted unit . Checked door gaskets sealing good . Customer will monitor
Near Rochester, NY 14626
Dave F
Job Details: 06/13/2019
REFRIGERATOR WHIRLPOOL WRT511SZDM Some ice build up in freezer by door . Checked door seal and is sealing . Heated up gaskets on freezer and fresh food door . Made sure there was a good seal . Adjusted the freezer damper to recommend and fresh food to recommend.
Near Rochester, NY 14624
Steve
Job Details: 06/13/2019
FREEZER WHIRLPOOL WRX735SDHZ01 The temps in the fresh food section are set to 41. The temps are 31 on center shelf. The thermistor tested good. Ordering damper and main control. ; ordrng 1 W11043763 (cntrl-elec) and 1 WP67006341 (gasket) and 1 WPW10196393 (damper control assy)
Near Rochester, NY 14621
Dave F
Job Details: 06/13/2019
REFRIGERATOR GE GTH18DBRCRCC Replaced start device due to compressor not starting and the overload getting hot . Tested unit tested good .
Near Rochester, NY 14616
Shaiman
Job Details: 06/13/2019
DRYER MAYTAG MGDC300XW3 "Customer concern that the dryer is not heating. Vent tested good. Observed the ignition cycle; after cycling on 3 times, ignitor would glow but no flame. Suspecting bad gas valve. Replacing valve.; ordrng 1 WP8318277 (GAS VALVE), dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT"
Near Rochester, NY 14609
Dave F
Job Details: 06/13/2019
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Found freezer frozen and condensation inside fresh food section. Defrosted freezer . Called techline SR7725081737 . Was sealing unit and found the liner by the kick plate was falling off where the rivets failed to hold . Techline deemed unit unrepairable .
Near Rochester, NY 14622
Shaiman
Job Details: 06/13/2019
WASHER WHIRLPOOL WTW7800XW4 "Customer concern unit is not finishing cycles. flashes a DU code, then shuts off. Lid is broken and will not stay shut causing the lid lock code. Replacing lid. ; ordrng 1 WPW10349235 (LID)"
Near Fairport, NY 14450
Dave F
Job Details: 06/13/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 Freezer temperatures were 14 degrees . Found frost on evaporator. Checked all thermistors . Tested good . Checked heater . Heater turned on and defrosted. Change defrost mode from adaptive to basic .tested unit . Tested good . Customer will monitor ; dspstn on spec-tagged invntry: 1 W11033168 HARNESS
Near Fairport, NY 14450
Dave F
Job Details: 06/13/2019
REFRIGERATOR WHIRLPOOL TC18NL Drain tube was frozen . Thawed drain tube . Advised to leave unit off to defrost if problem occurs again .
Near Rochester, NY 14612
Dave L
Job Details: 06/13/2019
RANGE KITCHENAID KSIB900ESS2 Replaced scratched cooktop
Near Webster, NY 14580
Dave L
Job Details: 06/13/2019
REFRIGERATOR MAYTAG MFT2976AEW00 Replaced evaporator and dryer due to a refrigerant leak. Repaired cracked icemaker fill tube. Customer to monitor.
Near Fairport, NY 14450
Dave F
Job Details: 06/13/2019
REFRIGERATOR KITCHENAID KBFC42FTS07 Ice maker not working . Checked optics to ice maker and are working. Checked power to ice maker there is power going to ice maker . Ordering ice maker WPW10277450. Right hinge loose that pushes then door switch is loose . Loc tite and tighten screw . Tested good . Door on freezer was not closing correctly . Adjust the door and heated freezer gasket . Freezer is now close as expected. ; ordrng 1 WPW10277450 (icemaker)
Near Webster, NY 14580
Dave L
Job Details: 06/13/2019
REFRIGERATOR WHIRLPOOL WRS342FIAB00 Replaced led lights due to flickering lights. Unit tested good.
Near Webster, NY 14580
Dave L
Job Details: 06/13/2019
REFRIGERATOR WHIRLPOOL WRX735SDBMOO Entered payment v ; used 1 W10882923 (ICEMAKER) from stock
Near Penfield, NY 14526
Dave L
Job Details: 06/13/2019
REFRIGERATOR MAYTAG MSS26C6MFZ Unit is freezing items when the unit is loaded. But is operating properly when not full. Called tech line to document. Sr7725084966 replaced noisy damper
Near Rochester, NY 14626
Dave L
Job Details: 06/13/2019
REFRIGERATOR WHIRLPOOL GX2FHDXVQ02 Compressor is staying on In defrost due to a stuck relay. Replaced jazz board. Customer is going to defrost. ; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ
Near Honeoye Falls, NY 14472
Dave F
Job Details: 06/13/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Refrigerator not cooling . Needs sealed system work. Ordering evaporator W11256565 , compressor W10507884 , ordering dryer WPW10143759 , 876765; ordrng 1 876765 (mtg kit) and 1 W10507884 (compressor) and 1 W11256565 (evaporator) and 1 WPW10143759 (dryer), dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ"
Near Spencerport, NY 14559
Shaiman
Job Details: 06/13/2019
DRYER MAYTAG MGDC465HW0 customer concerned about a scraping noise. replace idler and belt. customer is satisfied.; used 1 4392065 (REPAIR KIT) from stock
Near Webster, NY 14580
Evan
Job Details: 06/13/2019
WASHER MAYTAG MAV7501EWW Replacing drain pump due to bearing inside pump failing causing unit to produce loud clicking noise while in spin. Replaced pump. Ran test cycle. Unit tested good
Near Rochester, NY 14618
Evan
Job Details: 06/13/2019
WASHER MAYTAG MHW3505FW1 Customer stated unit was showing f1E2 error code (motor control fault). Ran test 3 on tech sheet motor circuit test. Discovered that j10 connector was not fully seated on ACU. This is causing issue. Reseated connector . Ran multiple diagnostic cycles. Unit completing cycles as it should. Unit tested good