Near Webster, NY 14580
Evan
Job Details: 10/28/2019
DRYER WHIRLPOOL WHD3090GW0 Customer stated that unit was not heating. Upon inspection checked for error codes. No codes present. Called techline. SR: 7726212666. Ran diagnostic cycle and waited till unit cycled to test S05. Unit was producing buzzing noise during test but never running compressor. Techline is submitting for unit to be exchanged.
Near Webster, NY 14580
Evan
Job Details: 10/28/2019
DISHWASHER KITCHENAID KUDS35FXSS2 Customer stated that units lower spray arm was rubbing against pro scrub inside back of tub. Ran diagnostic cycle with clear plastic door on front of unit to observe. Discovered that spray arm was only spinning intermittently causing arm to rub. Canceled cycle and ran normal cycle to confirm issue. During normal cycle unit did not have issue. Ran diagnostic cycle again unit did not have issue with spray arm. Unit completed cycle as it should. Unit may need wash motor but seems to be running as it should at this time. Customer to monitor
Near Rochester, NY 14626
Dave L
Job Details: 10/28/2019
MICROWAVE GE PS89240DF188 Unable to uninstall alone due to electrical ship being too short. Will need another tech scheduling for Monday ; schdld next appmnt for 10/28 MON 8 am
Near Hamlin, NY 14464
Dave L
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRT511SZDM00 Adjusted doors so they would close better. Handles do not line up but was able to get doors to close and seal. Pics attached. Hand to shim lower hinge to accomplish adjustment
Near Webster, NY 14580
Dave L
Job Details: 10/28/2019
REFRIGERATOR MAYTAG MFI2568AES Was unable to reprogram the new control. Re ordering high voltage board ; ordrng 1 WPW10310240 (cntrl-elec)
Near Rochester, NY 14612
Dave L
Job Details: 10/28/2019
RANGE WHIRLPOOL WFE505W0HS1 Showed customer new panels. The appearance of the inside of the side panels is normal and consistent. New panels will not change the oxidation that occurs after they are manufactured. This doesn’t put the side panels at risk of rusting through. Explained this to the customer. They opted to not have the panels replaced
Near Rochester, NY 14617
Dave L
Job Details: 10/28/2019
RANGE WHIRLPOOL WEE745H0FS2 Indicator lens is broken. Ordering indicator; ordrng 2 WP3196068 (cables)s
Near Rochester, NY 14617
Dave L
Job Details: 10/28/2019
WASHER WHIRLPOOL WTW4930XW3 Replaced actuator and gear case due to motor fault and a worn bearing. Ran calibration and tested in diagnostics. Unit tested good
Near Henrietta, NY 14467
Steve
Job Details: 10/28/2019
REFRIGERATOR MAYTAG MZF34X16DW01 Customer states that control is changing temp setting without user input. The temps were a Little warm at 10 degrees. Ordering control board. ; rqstng P&A on 1 W11382529 (CONTROL BOX)
Near Webster, NY 14580
Dave L
Job Details: 10/28/2019
REFRIGERATOR KITCHENAID KFIV29PCMS02 Replaced evaporator and compressor due to unit not cooling. Unit began cooking after install
Near Fairport, NY 14450
Steve
Job Details: 10/28/2019
DISHWASHER KITCHENAID KDTM354DSS4 Replaced motor/sump assembly for seized motor. Ordering bottom rack wheels for wheels falling off. ; ordrng 4 WPW10195417 (wheel MAIL OUT ONLY)s
Near Henrietta, NY 14467
Shaiman
Job Details: 10/28/2019
DRYER WHIRLPOOL MEDC465HW0 "Customer concerned about unit not drying right and the door seal falling apart. Replaced seal, but then discovered the inner door is bent. Unit is not drying correctly because the vent is crushed. Suggested customer to have the vent fixed. Replacing seal and inner door. ; ordrng 1 W10861521 (SEAL) and 1 WPW10463967 (INNER DOOR)"
Near Henrietta, NY 14467
Shaiman
Job Details: 10/28/2019
DISHWASHER WHIRLPOOL WDT750SAHV0 Customer reports the unit stops mid cycle & the sensor & start button flash until it has to be resumed manually. Also states when the unit is done the indicator light is red. No error codes stored. Suspecting a control issue is present. Replacing control. ; ordrng 1 W11305297 (CONTROL)
Near Brockport, NY 14420
Shaiman
Job Details: 10/28/2019
DISHWASHER KITCHENAID KDTE104DSS0 "Customer concerned about unit not washing. Stated that after resetting the breaker the unit washed, but the dishes were not dry. 6-6, 7-1, error codes stored. Unit will fill and drain but will not wash. Suspecting a failed motor, but due to the intermittent wash event, the control could be faulty too. Replacing motor, returning with control & heater. ; ordrng 1 W10703867 (HEATER) and 1 W10854215 (CONTROL) and 1 WPW10605057 (SUMP MOTOR ), dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN"
Near Churchville, NY 14428
Shaiman
Job Details: 10/28/2019
DISHWASHER KITCHENAID KDPE234GPS0 Replaced rack & tracks. Repair successful.
Near Lima, NY 14485
Dave F
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Rust on freezer door and fresh food door . Took pictures. . Cleaner didn't help .Need new doors and parts for door ; ordrng 1 LW10642551 (dor-fip) and 1 LW10642554 (dor-fip) and 4 W10830982 (plug-hndle)s and 1 W11178521 (nameplate)
Near Irondequoit, NY 14617
Shaiman
Job Details: 10/28/2019
DISHWASHER KITCHENAID KDFE104DWH2 Replaced dispenser. Unit testing good.
Near Canandaigua, NY 14424
Dave F
Job Details: 10/28/2019
DISHWASHER WHIRLPOOL WDT970SAHZ Door leaking at the left corner . Found the door gasket needed to be replaced. Replaced gasket with W10300924v . Tested unit tested good no leaks . Ran unit in auto diagnostics. Tested good. ; used 1 W10300924V (GASKET) from stock
Near Palmyra, NY 14522
Dave F
Job Details: 10/28/2019
DRYER MAYTAG MEDB835DW4 Replaced block terminal for melting . Cord is also melted from block . Customer is going to get a new cord and have installed .; dspstn on spec-tagged invntry: 1 279320 BLOCK-TERMINAL and 1 TJ5655 CORD-5' 3w
Near Rochester, NY 14606
Steve
Job Details: 10/28/2019
REFRIGERATOR AMANA AFI2539ERM02 Found bottom drawer in freezer was not positioned correctly causing the door to not close properly. Repositioned the door and the door is closing properly.
Near Macedon, NY 14502
Evan
Job Details: 10/28/2019
OVEN KITCHENAID KODE500ESS09 Replacing door glass due to unit being delivered with broken glass on lower door. Replaced door glass. Reinstalled door. Unit tested good
Near Rochester, NY 14606
Steve
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Added grease to both crispers for not opening and closing properly.
Near Fairport, NY 14450
Dave F
Job Details: 10/28/2019
DISHWASHER MAYTAG MDB8979SFZ2 F6E4 float switch error code .F6E1 no water error code .. unit not filling with water . Found the floor switch lever underneath the unit that hits the switch was not in the right location. Reinstalled lever tested unit in diagnostics. Tested good .
Near Rochester, NY 14606
Steve
Job Details: 10/28/2019
REFRIGERATOR MAYTAG MBR2258XES0 Replaced defrost drain for ice accumulation on freezer floor. The refrigerator tests good ; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN
Near Rochester, NY 14624
Steve
Job Details: 10/28/2019
REFRIGERATOR MAYTAG MFI2570FEZ07 Replaced water valve for water accumulating in dispenser tray over a couple days. All connections are tight. Ordering touch up paint for scratch on side of cabinet for mail out only. ; rqstng P&A on 1 W10917540 (touch-up MAIL OUT ONLY)
Near Rochester, NY 14609
Shaiman
Job Details: 10/28/2019
DISHWASHER WHIRLPOOL WDF550SAAS Customer stated unit is leaking from the motor. Customer declined further repair.
Near Pittsford, NY 14534
Evan
Job Details: 10/28/2019
COOKTOP JENN AIR JED8130ADB17 Customer stated that burner that was just replaced was not heating. Checked voltage at receptacle. Receptacle is receiving power. Tested burner. Burner is heating as it should on all settings. Cannot replicate issue at this time. Customer to monitor if issue persists.
Near Pittsford, NY 14534
Evan
Job Details: 10/28/2019
DISHWASHER KITCHENAID KDPE234GPS0 Customer stated that unit was not cleaning dishes. Checked for error codes upon arrival. Unit is displaying code 4-3 for wash motor not running. Replaced wash motor. Ran diagnostic cycle. Unit tested good; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
Near Henrietta, NY 14467
Steve
Job Details: 10/28/2019
MW-HOOD COMBO WHIRLPOOL WML55011HS3 "Replaced bulb, bulb housing for shorted cavity light. The microwave tests good."
Near Rochester, NY 14625
Evan
Job Details: 10/28/2019
DRYER MAYTAG DG303 Customer stated that unit was not heating. Customer stated that unit was not heating but 2 days prior to appointment customer moved machine to clean vent and unit has been functioning as it should since then. Removed burner window to watch unit cycle flame on and off. Unit cycled flame as it should. Unit tested good
Near Rochester, NY 14609
Evan
Job Details: 10/28/2019
RANGE WHIRLPOOL WFG540H0ES1 Customer stated that unit was tagged by local gas company for unit leaking at rear burners. Discovered left rear and right rear burners were leaking due to valve not shutting fully. Ordering both valve assembly’s ; ordrng 1 W10732139 (ORIFICE HOLDER RIGHT REAR ) and 1 W10732140 (ORIFICE HOLDER LEFT REAR ) and 1 WPW10247744 (RIGHT REAR ) and 1 WPW10279614 (VALVE (LEFT REAR ) )
Near Fairport, NY 14450
Evan
Job Details: 10/28/2019
DISHWASHER KITCHENAID KDTE334GPS0 Customer stated that unit would respond to commands could not run cycle. Checked incoming voltage at junction box unit is receiving 120v. Checked power at control unit is receiving 120v but failing to power UI. Replaced control and UI. Ran diagnostic cycle. Unit tested good
Near Rochester, NY 14612
Dave L
Job Details: 10/28/2019
REFRIGERATOR MAYTAG MSS26C6MFZ Damper and fan are very loud ordering fan. Replaced damper; rqstng P&A on 1 WP2315549 (evap fan motor)
Near Springwater, NY 14560
Steve
Job Details: 10/28/2019
DISHWASHER WHIRLPOOL WDT720PADM2 Replaced motor sump for getting power but not running. The dishwasher tested good. Part covered by loyalty retention program.
Near Pittsford, NY 14534
Shaiman
Job Details: 10/28/2019
DRYER WHIRLPOOL WED9200SQ0 F01 displayed when attempting to turn on dryer. Replaced control board. Unit testing good.
Near Rochester, NY 14623
Dave F
Job Details: 10/28/2019
DISHWASHER KITCHENAID KDPE234GPS0 Replaced drain pump . Tested unit in diagnostics. No error codes . Unit tested good
Near West Henrietta, NY 14586
Steve
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRS325FNAM01 Replaced led light in freezer for no light in freezer. The lights are working as expected. ; dspstn on spec-tagged invntry: 1 WPW10515058 LIGHT
Near Rochester, NY 14617
Dave L
Job Details: 10/28/2019
WASHER WHIRLPOOL WTW4930XW3 Replaced actuator and gear case due to motor fault and a worn bearing. Ran calibration and tested in diagnostics. Unit tested good
Near Rochester, NY 14620
Steve
Job Details: 10/28/2019
WASHER MAYTAG MHW3505FW1 "The bolt holding rotor the tub is sheared off inside shaft on back of tub. Ordering tub, rotor and bolt. ; rqstng P&A on 1 W10901030 (tub-outer) and 1 W11253212 (BOLT) and 1 WPW10544980 (rotor)"
Near Pittsford, NY 14534
Steve
Job Details: 10/28/2019
DISHWASHER FRIGIDAIRE FGID2466QF4A Uninstalled and reinstalled door latch for door not latching. The door latch is working as expected now.
Near Pittsford, NY 14534
Steve
Job Details: 10/28/2019
REFRIGERATOR GE PGCS1RKZHSS "Replaced main control for lights not working and user interface blinking and unresponsive. The lights work, the compressor turned on and user interface is working as expected. The refrigerator tests good."
Near Rochester, NY 14623
Shaiman
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Replaced cord. Repair successful.
Near Fairport, NY 14450
Evan
Job Details: 10/25/2019
OVEN GE JTP56S0D1SS Replacing oven racks due to old racks corroding. Replaced racks. Unit tested good
Near Canandaigua, NY 14424
Dave F
Job Details: 10/25/2019
WASHER WHIRLPOOL WFW5620HW0 Replaced user interface for no accepting selections. Tested unit in auto diagnostics. Unit tested good .
Near Victor, NY 14564
Dave F
Job Details: 10/25/2019
REFRIGERATOR KITCHENAID KRFC300ESS03 Water at dispenser slow . Tested dispenser water valves are working . Turn on and off water valve at the line to clear debris . Found water line behind unit was bent and not allowing flow was well . Tested unit . Water is now flowing as expected .
Near Palmyra, NY 14522
Dave F
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL ARB220ZCW Replaced water valve for not filling icemaker. Cycled ice maker. Tested unit . Tested good.
Near Sodus, NY 14551
Dave F
Job Details: 10/25/2019
WASHER ELECTROLUX EFLS517STT0 Drain pump not turning on . Replaced drain pump . Cleaned filter . Tested unit . Tested good .
Near Sodus, NY 14551
Dave F
Job Details: 10/25/2019
REFRIGERATOR KITCHENAID KFIS29BBBL03 "Water not dispensing. Frost in the top left and right corners of the freezer . 37 degrees in fresh food section . 3 degrees in the freezer . Deli drawer control is on . Unplugged control plugged unit in water dispenser did not work . Unplugged unit and then plugged control in . Water dispenser started working . Called techline SR 7726183997 . Checked gaskets , checked fans . Customer will monitor unit . If problem persists order W11380560 control and service kit W10864518"
Near Webster, NY 14580
Dave F
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRT549SZDM00 25 in fresh food section and 5 in the freezer . SR 7726185364 . Found the damper in the freezer was set to min meaning the freezer will be warmer and the fresh food section colder . Adjusted to max . Gaskets are sealing . Evap fan is working . Customer to monitor. Checked thermistor in diagnostics did not say there was a fault . If problem unit may need thermistor and control .
Near Farmington, NY 14425
Dave F
Job Details: 10/25/2019
FREEZER MAYTAG EV161NZTQ02 Drain pan had moved causing the drain hole to freezer . Defrosted drain and fixed drain pan to not move with foil tape . unit is cooling and tested good .
Near Caledonia, NY 14423
Steve
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL ED22TEXHW02 Found the fill cup on ice maker full of ice. Removed ice and ice maker tested good. ; dspstn on spec-tagged invntry: 1 4317943 ICEMAKER
Near Churchville, NY 14428
Steve
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced left door for dent on arrival. Replaced scratched handle. The refrigerator tests good.
Near Farmington, NY 14425
Evan
Job Details: 10/25/2019
WASHER WHIRLPOOL WFW5620HW0 Customer stated that unit is still leaking from dispenser after being replaced. Upon inspection discovered that dispenser is not seated up against frame of machine as it should allowing water to drip through bottom. Ordering new dispenser. Also ordering water valve as precaution; ordrng 1 W11316256 (DISPENSER ) and 1 W11318755 (DISPENSER )
Near West Henrietta, NY 14586
Steve
Job Details: 10/25/2019
DISHWASHER MAYTAG MDB8959SFZ4 Found the water line run directly to water tank. The water line is long and cold water does not get purged from line when running hot water at sink. Customer is going to call plumber.
Near Victor, NY 14564
Evan
Job Details: 10/25/2019
OVEN WHIRLPOOL WOD77EC7HB00 Customer stating they cannot select any functions on UI. Upon inspection discovered unit was in store demo mode causing issue. Removed unit from demo mode and tested ovens Lower convection fan is very noisy. Ordering convection fan. ; ordrng 1 W10860984 (CONVECTION FAN )
Near Rochester, NY 14625
Dave L
Job Details: 10/25/2019
REFRIGERATOR AMANA ABB1922FEQ Checked unit for abnormal noises. Customer had a recording. Unable to recreate. Checked fans damper and defrost cycle. Noise is likely coming from the compressor based on the recording. Quoted 791.00 for replacement compressor. Customer is not interested in a sealed system repair on this unit.
Near Macedon, NY 14502
Evan
Job Details: 10/25/2019
DISHWASHER KITCHENAID KDTE204DBL0 Customer stated that unit would not respond to commands and door was falling on right side.Upon inspection attempted to get unit into diagnostic. Keypad would not respond. Replaced keypad. Ran diagnostic cycle. Unit completed cycle as it should. Door cable on right side has snapped. Ordering door cable ; ordrng 1 8194001 (DOOR CABLE KIT )
Near Webster, NY 14580
Dave L
Job Details: 10/25/2019
MICROWAVE JENN AIR JMC3415ES0 The customer is concerned with how long the convection bake function is taking too long. Checked microwave and bake element function. Unit is reaching the correct temperature set points
Near Rochester, NY 14625
Dave L
Job Details: 10/25/2019
REFRIGERATOR AMANA ABB1922FEQ Checked unit for abnormal noises. Customer had a recording. Unable to recreate. Checked fans damper and defrost cycle. Noise is likely coming from the compressor based on the recording. Quoted 791.00 for replacement compressor. Customer is not interested in a sealed system repair on this unit.
Near Fairport, NY 14450
Evan
Job Details: 10/25/2019
RANGE WHIRLPOOL WFE515S0ES2 Replacing main harness due to L1 having thermal event at terminal block. Causing unit not to function. Replaced main harness. Tested all burners & oven. Also replaced oven rack due to unit missing rack. Discovered that oven light was intermittently working checked power for light at control. Control is not sending 120v to socket consistently. Ordering control; ordrng 1 W11122543 (CONTROL )
Near Webster, NY 14580
Dave L
Job Details: 10/25/2019
REFRIGERATOR MAYTAG MFT2776FEZ00 Replace drier and evacuated the system for 25 min. Recharged and verified operation. Customer to monitor
Near Rochester, NY 14616
Dave L
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Unit is not making ice due to no water supplied to the valve. Disconnected supply line and turned on into a bucket. No water at supply from the needle valve. Recommending that the customer replace the needle valve. Reconnected water line and left water shut off
Near Rochester, NY 14621
Steve
Job Details: 10/25/2019
REFRIGERATOR AMANA ART318FFDW Replaced thermistor for freezing in fresh food section. Restricted air flow to console. Caulked liner and opened area around thermistor for better air readings.
Near Webster, NY 14580
Steve
Job Details: 10/25/2019
REFRIGERATOR JENN AIR JFX2897DRP02 "Replaced reservoir, water valve and filter housing for air entering line and dispenser leaking. The dispenser tested good."
Near Rochester, NY 14612
Dave L
Job Details: 10/25/2019
REFRIGERATOR MAYTAG MFT2776FEZ00 Removed ice from coil. Replaced cover and thermistors. Set unit for an 8 hour defrost. Customer to monitor
Near Rochester, NY 14606
Shaiman
Job Details: 10/25/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer reports the unit won’t drain, and the breaker pops at the beginning of cycles. Unit was full of water upon arrival. Drained unit with no issues. F5E1 error code stored. Ran a diagnostics cycle. Unit did not trip breaker at any point during diagnostic test; heater is also not causing any issues. Suspecting a bad breaker in the home. ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN"
Near Spencerport, NY 14559
Shaiman
Job Details: 10/25/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer concerned about unit not draining after cycles. Water was in unit upon arrival. Unit drained with no issues. F6E4 error code stored. Tested functions in diagnostics with no issues. Unit testing good.
Near Lima, NY 14485
Steve
Job Details: 10/25/2019
DISHWASHER MAYTAG MDB4949SDZ0 "F8e2 drain circuit F3e1Fae1F6e1Ordering sensor, drain hose and control for erratic behavior. ; ordrng 1 8269144A (drain hose) and 1 W10906430 (cntrl-elec) and 1 WPW10545278 (hose-drain) and 1 WPW10705575 (sensor), dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN"
Near Brockport, NY 14420
Shaiman
Job Details: 10/25/2019
DRYER WHIRLPOOL MEDC465HW0 "Scraping noise present. Disassembled unit & adjusted rollers. No noise present after reassembly. Disassembled unit again in attempts to recreate the noise. Could not recreate issue again. If problem persists, return with drum and maintenance kit. Customer monitor."
Near Phelps, NY 14532
Dave F
Job Details: 10/25/2019
WASHER WHIRLPOOL WTW7500GC0 Replaced control and user interface for unit not turning on . Calibrated unit . Ran auto diagnostics. Unit tested good .
Near Rochester, NY 14625
Steve
Job Details: 10/25/2019
WASHER WHIRLPOOL WFW94HEXL2 The control is acting erratic. The motor control is also not unlocking unit. The washer needs both controls. The customer is going to replace
Near Fairport, NY 14450
Steve
Job Details: 10/25/2019
OVEN WHIRLPOOL KSEG700ESS3 Found oven under heating 30 degrees. The Calibration was set to -20 Raised the temp to +20 degrees
Near Hamlin, NY 14464
Dave L
Job Details: 10/25/2019
WASHER WHIRLPOOL CAE2745FQ1 Replaced broken inlet valve and tested. Unit checking good
Near Rochester, NY 14626
Shaiman
Job Details: 10/25/2019
WASHER WHIRLPOOL WTW4816FW2 "Agitation, drain, spin, and latch working as they should. Unit testing good."
Near Rochester, NY 14609
Evan
Job Details: 10/25/2019
STACKED LAUNDRY KENMORE 11088752796 Replacing motor due to old motor seizing causing drum not to spin. Replaced motor. Ran test cycle. Unit tested good
Near Rochester, NY 14619
Evan
Job Details: 10/25/2019
DRYER MAYTAG MEDB835DW4 Customer stated that unit is now running but they are experiencing long dry times. Checked for error codes. Unit was displaying code f4e3 for restricted airflow. Checked vent discovered that vent is 2 sections. 2nd section of vent is clogged with large amount of lint. Advised customer to have vent cleaned. Unit itself is functioning as it should
Near Webster, NY 14580
Evan
Job Details: 10/25/2019
DRYER WHIRLPOOL WED95HEDW0 "Customer stated that unit was squealing while in drum is spinning. Upon inspection discovered that idler pulley was seized causing noise. Used dryer repair kit and replaced pulley, rollers and belt. Rant test cycle. Unit tested good ; used 1 4392067 (REPAIR KIT) from stock"
Near Brockport, NY 14420
Dave L
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW Frame is severely bent on bottom of the machine compartment unable to install air baffle. called Techline to document. Unit was not deemed unrepairable due to the baseplate being replaceable ordering baseplate and new air baffle per manufacturer sr7726185513; schdld next appmnt for 10/29 TUE !
Near Webster, NY 14580
Evan
Job Details: 10/25/2019
OVEN MAYTAG MGR6775ADS Replacing ignitor due to unit failing to light burner bar. Replaced ignitor. Ran test cycle. Unit tested good
Near Rochester, NY 14613
Shaiman
Job Details: 10/25/2019
WASHER MAYTAG MVWB865GC0 Customer states unit gets stuck at end of cycles then machine has to be unplugged to continue usage. F0E3 & F2E1 error codes stored. Replaced console. Repair successful.
Near Rochester, NY 14621
Shaiman
Job Details: 10/25/2019
WASHER AMANA NTW4516FW2 "Replaced control. F8E1 code stored after calibration. Discovered there is no hot water going to the machine due to faulty water valve in the home. If issues persist, the water supply situation should be resolved before further repair."
Near Pittsford, NY 14534
Steve
Job Details: 10/25/2019
REFRIGERATOR KITCHENAID KFIS29PBMS00 Replaced water reservoir and spigot for water leaking. The dispenser tested good and no leaks by reservoir.
Near Rochester, NY 14626
Shaiman
Job Details: 10/25/2019
RANGE WHIRLPOOL WEG750H0HZ0 "Entire control console shifted, causing damage to cooktop, console, console end caps, and console base. Replacing damaged parts.; ordrng 1 W10828159 (CONSOLE BASE LEFT) and 1 W10828160 (CONSOLE BASE RIGHT) and 1 W10854356 (LEFT END CAP ) and 1 W10854360 (RIGHT END CAP) and 1 W11121761 (COOKTOP) and 1 W11339755 (CONTROL CONSOLE )"
Near Rochester, NY 14609
Steve
Job Details: 10/25/2019
DRYER MAYTAG MEDC215EW1 "Found the terminal block at the L1 wire had sparked and blew the connection and burned the L1 wire and the cord connection causing no power to dryer. Replaced terminal block, repaired L1 wire to block and replaced burned cord. The dryer is heating and works as expected."
Near Ontario, NY 14519
Steve
Job Details: 10/25/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 "Tested ice maker. It passed harvest test. It filled with water. All fans in refrigerator are working. (Ice box fan, freezer fan and FF evaporator fan). Found a pinched wire in 12 pin connector to ice maker. Repaired wire. Customer is going to monitor. Lowered freezer temp to -2."
Near Ontario, NY 14519
Evan
Job Details: 10/25/2019
WASHER WHIRLPOOL MHW5630HW0 Customer stated that items are being torn inside washer during cycle. Multiple shorts have had threads pulled from them or shirt has actually ripped. Discovered that edges of holes on basket are very sharp causing issue. Tub will need to be replaced. Ordering tub. ; ordrng 1 W11287253 (OUTER TUB)
Near Webster, NY 14580
Steve
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL GSS26C4XXB02 Replaced damper for grinding damper and freezing in FF section. Replaced ice maker for open motor. The refrigerator tested good.
Near Rochester, NY 14620
Steve
Job Details: 10/25/2019
REFRIGERATOR KENMORE 253.6787451 Replaced both door gaskets for ripped gaskets.
Near Rochester, NY 14621
Steve
Job Details: 10/25/2019
WASHER AMANA NTW4516FW2 Found the drain line is to low and water is siphoning out of washer as it’s filling. Tested washer and all functions are working. Found another drain line laying next to washer. Attached it to drain to and routed drain line to stop siphoning.
Near Kendall, NY 14476
Dave L
Job Details: 10/25/2019
DRYER WHIRLPOOL WED6600VW0 Unit has an open inlet thermistor and an open thermal fuse. Ordering both ; ordrng 1 WP3392519 (thermal fuse) and 1 WP8577274 (thermistor)
Near Mumford, NY 14511
Steve
Job Details: 10/25/2019
DRYER MAYTAG MED6630HW0 Replaced support kit for noise. The noise persisted. Found the vent under drum was vibrating. Fastened vent. The dryer noise is gone.
Near Fairport, NY 14450
Dave F
Job Details: 10/25/2019
RANGE GE JBP64S0H3SS Bake element broken . Replaced element. Tested unit . Tested good.
Near Fairport, NY 14450
Dave F
Job Details: 10/25/2019
WASHER WHIRLPOOL WFW94HEXR2 Replaced bellow due to being worn out . Cleaned glass on door to make sure that the unit was sealing . Tested unit tested good . No leaks .if problem persists unit may need new bellow spring.
Near East Rochester, NY 14445
Dave F
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Replaced left hand door for not hitting door switch . The liner was not molded right . Door switch is now engaging as expected .
Near Ontario, NY 14519
Dave F
Job Details: 10/25/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 Fresh food section evap is frosted over . Tested thermistors in diagnostics. Tested good . Fans are working . Changed defrost mode from adaptive to basic . Sealed cabinet. Moved thermistor on fresh food evap to correct location according to service pointer W11092686D . Foil taped and zip tied thermistor. Added screws to evap cover as there was none . Completely defrosted the unit . Ran tested four . Unit tested good . Customer will monitor. Job is covered under S Code S16360; dspstn on spec-tagged invntry: 1 W11033168 HARNESS
Near Macedon, NY 14502
Dave F
Job Details: 10/25/2019
DISHWASHER KENMORE 665.13123K703 Customer said unit has been working fine since I was there . Asked about cold water coming into machine . Customer does has a tankless hot water tank . Gave tips on best cycles to use . Customer will monitor unit . The cold water may be causing the issue . Refund parts
Near Marion, NY 14505
Dave F
Job Details: 10/25/2019
WASHER MAYTAG MVWC400XW4 F7E1 basket speed fault F7E5 shifter fault . Found the gearcase has gone bad and is causing a lot of noise . Part for gear case W11035747 . Customer is going to think about repair .
Near Rochester, NY 14612
Dave L
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Freezer gasket was not making contact with the mullion. Raised door to make better contact. Mullion is slightly concave. Gasket seals. Having customer monitor.
Near Webster, NY 14580
Dave L
Job Details: 10/25/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced freezer door per tech line as a courtesy due to ice dispensing a few cubes after cup is pulled away. This was to rule out a deformity in the door. New door seems to have corrected the issue and tested as expected.
Near Webster, NY 14580
Dave L
Job Details: 10/25/2019
WASHER MAYTAG MVWC465HW2 Replaced gear case and cam assembly due to noise. Calibrated and leak tested in diagnostics. Unit tested good