Service History 143 - Appliance Tec

We serviced a

KITCHENAID RANGE

Model KSDG950ESS

Near Skaneateles, NY 13152

Chuck G

Job Details: 02/01/2022

"Customer stated that control pad was not working and the last thing they saw before it failed was a F2E1 error code for a stuck keypad. I confirmed the issue as the keypad is not responding. I inspected harness and its intact, then i tested incoming voltage on the control at pin 2P and its receiving voltage but control is not powering up UI. Ordering control. ; ordrng 1 W11100513 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Auburn, NY 13021

Chuck G

Job Details: 02/01/2022

Customer stated that the unit was shaking violently while in a high spin. While entering the diagnostic test cycle i noticed that the unit was sitting on the wrong size pedestal with no locks on the feet. I informed customer that she should get the correct pedestal for the unit and in the meantime that the unit needs to go directly onto the concrete floor in order for the unit to spin out without violently shaking.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Honeoye Falls, NY 14472

Chuck G

Job Details: 02/01/2022

"Customer stated that unit was not working and That there was a F9E1 ( long drain error code). I checked for error codes and confirmed the code, also found F0E2 code for over-suds. I cleaned the drain pump and reset the unit. I ran a diagnostic cycle and then a drain & rinse cycle, the unit operated normally. I explained to the customer about how much detergent that should be used. Unit tested good"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Brighton, NY 14610

Chuck G

Job Details: 02/01/2022

"Upon arrival the noise was still happening durning the drain & rinse. I busted off old Wash plate and removed tub and cleaned out the debris from under the tub, i removed drain pump and cleaned debris from drain line as well. I reinstalled tub, wash plate and drain pump, ran several test cycles and the unit is operating and sound normally. Unit tested good."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Rochester, NY 14609

Chuck G

Job Details: 02/01/2022

"Customer stated that the unit is off balance. I found errors codes F0E5 & F0E9 which are related to unbalanced loads. I leveled the machine and Ran test cycle, unit is working as it should. I explained to the customer on how to load the unit. Unit tested good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Skaneateles, NY 13152

Chuck G

Job Details: 01/31/2022

Customer stated that wheels for upper rack broke off. Confirmed that wheels were broke off and replaced upper adjuster assembly on both sides of rack with the conversion kit W10712394. Unit tested good ; dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER C RAIL-GREY and 1 W10712395 ADJUSTER

We serviced a

WHIRLPOOL WASHER

Model MVWB766FW1

Near Fairport, NY 14450

Chuck G

Job Details: 01/31/2022

Customer stated that lid was cracked and the door would not latch without pushing down on the door. I confirmed that the plastic housing that holds the left side hinge in place is cracked and the door needs to be replaced. Replaced door . Unit tested good ; dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Webster, NY 14580

Chuck G

Job Details: 01/31/2022

"Customer stated that the unit didnt finish a cycle and she smelled a burning smell. I ran a diagnostic test and unit operated as normal but i did hear that something was going on underneath the unit. I inspected hub which checked out fine . Then inspected gear case, belt, pulley and cam. Cam seemed alittle worn , replaced cam and pulley. I ran another diagnostic and drain & spin cycle. I could find no burning smell. Unit tested good ; dspstn on spec-tagged invntry: 1 W11454734 GEARCASE , used 1 W10721967 (Cam) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW0

Near Rochester, NY 14609

Chuck G

Job Details: 01/31/2022

Installed new board and the issue was still the same. After inspecting the motor and gear case i discovered grease. I removed the new board and replaced with the original board. I started a normal cycle and machine started cycle but was making a grinding noise. Unit needs a gear case and motor. Customer is electing to purchase a new unit. Please refund customer for the control. ; dspstn on spec-tagged invntry: 1 W11100602 CNTRL- ELEC

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near West Henrietta, NY 14586

Chuck G

Job Details: 01/31/2022

"Replaced adjusters on upper rack, Rack tested good. While i was there customer stated that she didnt think the unit was getting enough water because her dishes were not clean. I ran a diagnostic and noticed that unit was getting hardly no water at all. Verified that water was going to the fill valve and the fill valve is receiving 120v. Ordering fill valve ; ordrng 1 WPW10327249 (Fill valve), dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER"

We serviced a

MAYTAG WASHER

Model MHW6000XW1

Near Pittsford, NY 14534

Chuck G

Job Details: 01/28/2022

Customer stated that after initially starting cycle the unit would throw a error code and turn off. I found a F8E2 error code which is a dispenser motor error . I preformed a diagnostic cycle and i could not see or hear the dispenser motor running. There is a service pointer on the F8E2 error code. Ordering a dispenser motor ; ordrng 1 WPW10352973 (Dispenser motor)

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Rochester, NY 14624

Chuck G

Job Details: 01/28/2022

"Customer stated that washer was making a loud noise when going into a spin. I ran a diagnostic test and discovered that the basket is very wobbly, then ran a drain and spin to confirm. I could not get Washplate out to inspect drive hub, i will have to break the Washplate out. Ordering drive hub, Washplate and tub ; ordrng 1 W10902814 (Washplate) and 1 W10528947 (Drive hub) and 1 W10752719 (Basket)"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Rochester, NY 14624

Chuck G

Job Details: 01/28/2022

"Customer stated that unit was not heating. I confirmed that the unit was getting 240v , i checked for continuity at the heating element and it tested faulty. Replaced heating element and tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 279838 ELEMENT"

We serviced a

MAYTAG WASHER

Model MVWB725BW0

Near Rochester, NY 14623

Chuck G

Job Details: 01/28/2022

"Customer stated that unit would not drain or spin, i ran a diagnostic cycle and the unit did drain and spin but there was roaring sound indicating that bearing is bad and needs to be replaced. Customer is electing to purchase a new unit and not repair ; dspstn on spec-tagged invntry: 1 W10435302 BEARING"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Pittsford, NY 14534

Chuck G

Job Details: 01/28/2022

"Customer stated that the control panel would stop functioning every evening and he would have to turn the power off to reset . I verified the situation by starting a cycle, canceling the cycle and restarting a cycle , the control was unresponsive . I replaced control and tested unit , unit tested good"

We serviced a

WHIRLPOOL DRYER

Model WET4027HW1

Near Perinton, NY 14450

Chuck G

Job Details: 01/27/2022

"Customer stated that there is a humming noise while the dryer is in use and that the door lock switch is not working. I verified that the two issues existed. I found that the blower housing didnt have a good seal on the blower which was causing a whistling sound, made an adjustment to housing and it fixed the problem. I also found that the door wasnt engaging the door switch, i adjusted door and it corrected the problem. Tested unit and unit tested good"

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Macedon, NY 14502

Chuck G

Job Details: 01/27/2022

"Customer stated that the drain pumps runs all the time and door would not unlock , upon arrival the unit was unplugged. I inspected drain pump and found some items inside pump that was preventing the pump to drain. I removed items and cleaned out debris from drain pump then ran a test cycle in diagnostic mode which resulted in the unit operating as it should. Unit tested good"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Brighton, NY 14610

Chuck G

Job Details: 01/27/2022

"Customer stated that he is hearing a strange noise while the unit is draining. I confirmed the noise while unit was in diagnostic mode , i ran a high spin and i could hear a clanking sound while the unit was in high spin. I ran another diagnostic cycle to confirm what i was hearing and the noise went away but in high spin i could hear that something is in the drum. I could not get the Washplate out to inspect drum without breaking it. Ordering Washplate ; ordrng 1 W10752283 (Washplate)"

We serviced a

WHIRLPOOL WASHER

Model WFW9400SW04

Near Rochester, NY 14618

Chuck G

Job Details: 01/27/2022

"Customer states that the unit is shaking while in spin. I verified that the unit is shaking by putting the unit into a drain & spin cycle, while in a high spin there is a noise that indicates that the bearing is going bad. Unit needs an inner and outer drum replacement. Customer is electing to purchase a new unit because of the age of the unit and parts needed for repair are not available."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Rochester, NY 14623

Chuck G

Job Details: 01/27/2022

"Replaced control. After replacing the control i put the unit into diagnostic test mode and then ran a drain & spin cycle , unit passed both tests. Unit tested good"

We serviced a

MAYTAG DISHWASHER

Model MDB7749SBM3

Near Rochester, NY 14626

Dave L

Job Details: 01/26/2022

Unit was over sudsing and leaking from door. Cleared suds from unit until leak went away. Testing ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Phelps, NY 14532

Dave F

Job Details: 01/26/2022

"Unit 3 way valve clicking . Unit is having DC short on the system . Unplugged LED Board still doing it . Unplugged DC power and unit still doing it . Called techline Sr 7732820704 . Said to replace LED, UI and main control . Left LED board unplugged. If problem persists customer is going to call ; rqstng P&A on 1 W10830288 (cntrl-elec LED BOARD) and 1 W10843055 (cntrl-elec MAIN CONTROL) and 1 W11387386 (UI)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Rochester, NY 14606

Dave L

Job Details: 01/26/2022

Unit was vibrating excessively during spin because it was teetering on two feet. Properly leveled unit and testing spin in diagnostics

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Livonia, NY 14487

Steve

Job Details: 01/26/2022

Replaced element for special project S17304.

We serviced a

WHIRLPOOL RANGE

Model MER8800FZ0

Near Fairport, NY 14450

Steve

Job Details: 01/26/2022

Found broken bake element. Ordering element.; rqstng P&A on 1 W10779716 (Element)

We serviced a

MAYTAG REFRIGERATOR

Model MFW2055FRZ

Near Rochester, NY 14621

Dave L

Job Details: 01/26/2022

Kristen Taylor claim number 165748 gave approval for door replacement. She said there was not an authorization number to provide me with. ; ordrng 1 LW10858426 and 1 Sh (Sh)

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS25C4MGZ00

Near Irondequoit, NY 14617

Dave L

Job Details: 01/26/2022

Unit would not make ice due to a frozen fill tube. Thawed fill tube and tested in diagnostics. Unit tested ok. ; dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER ASSEMBLY

We serviced a

AMANA RANGE

Model AER66035FSI

Near Rochester, NY 14617

Dave L

Job Details: 01/26/2022

Customer was concerned with broil function energizing fitting bake. Verified proper operation of broil and bake settings. Unit tested ok.

We serviced a

AMANA DRYER

Model NED4855EW1

Near Rochester, NY 14616

Dave L

Job Details: 01/26/2022

Removed plastic debris from blower housing that was causing a noise ; dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ09

Near Rochester, NY 14626

Dave L

Job Details: 01/26/2022

Filter head is leaking. Ordering filter housing. ; ordrng 1 W11346622 (Filter head)

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC0

Near Sodus, NY 14551

James

Job Details: 01/26/2022

Unit loud to to worn gearcase. Replaced gearcase qnd calibrated then ran diagnostics cycle successfully. One year warranty on repair.

We serviced a

KITCHENAID 50#IM 18' FS

Model KUID508HPS00

Near Williamson, NY 14589

James

Job Details: 01/26/2022

Replaced controls and transformer and unit still not functioning. Found open neutral wire between plug and drain pump. Need pump assembly. ; ordrng 1 W11539855 (Pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Rochester, NY 14626

Dave L

Job Details: 01/26/2022

Filter housing screw was not full tightened causing the filter door to unlatch. Fastened screw and made sure the customer was able to close filter door.

We serviced a

KITCHENAID RANGE

Model KFGC506JSS00

Near Webster, NY 14580

James

Job Details: 01/26/2022

Parts on backorder. Unit has a delay when selecting temperature. Bake will not start and unit not going into diagnostics. Need ui and control. ; ordrng 1 W11394661 (Ui) and 1 W11394663 (Control)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Webster, NY 14580

James

Job Details: 01/26/2022

S17304. Heater bushing failure causing leak on lh side. Need new element. ; schdld next appmnt for 2/1 TUE !

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Rochester, NY 14610

James

Job Details: 01/26/2022

Appt was made prior to warranty expiring. Unit not agitating due to actuator disengaging from clutch. Replaced actuator and calibrated. Ran diagnostics test cycle successfully. ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Rochester, NY 14607

James

Job Details: 01/26/2022

"Replaced stop, control and fan harness. Found defrost drain clogged. Defrosted drain and verified fan operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Rochester, NY 14621

James

Job Details: 01/26/2022

Unit delivered with dents down rh side. Called techline. Sr7732815964. Called trade care. They transferred me to exchange team and was on hold 15 minutes before hanging up. Customer has to call exchange team for non repairable.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFC2062FEZ05

Near Rochester, NY 14626

James

Job Details: 01/26/2022

Freezer handle loose. Removed handle and tightened lugs then reinstalled handle. Unit functions properly. Left part with customer

We serviced a

GE RANGE

Model JGBS66REK4SS

Near Rochester, NY 14621

Evan

Job Details: 01/26/2022

Unit was delivered without burner knob and left side grate. Replaced both parts. Unit tested good

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Fairport, NY 14450

Steve

Job Details: 01/26/2022

Replaced timer for not advancing and dryer not shutting off. Unit operates as expected.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS

Near Palmyra, NY 14522

Dave F

Job Details: 01/26/2022

Replaced air tower and checked temperatures were good . Fresh food evap is clear and no water inside the unit . Ice cubes are bridging found the unit needed to be leveled . Lifted legs up to push the water more back in the ice maker mold . Tested unit tested good . Customer to monitor

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW0

Near Palmyra, NY 14522

Dave F

Job Details: 01/26/2022

Replaced control for display not working . Tested unit . Tested good

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Lyons, NY 14489

Dave F

Job Details: 01/26/2022

Replaced heater element due to service pointer on the bushing . Tested unit in diagnostics .unit tested good .

We serviced a

AMANA RANGE

Model ACR4303MFB5R

Near Clifton Springs, NY 14432

Dave F

Job Details: 01/26/2022

Replaced control . Switch for left rear burner and replaced the burner . Found wires in the back melted fixed wires and tested unit .tested good .

We serviced a

WHIRLPOOL RANGE

Model WFC150M0EB

Near Clifton Springs, NY 14432

Dave F

Job Details: 01/26/2022

Customer has someone sick in home and wants to reschedule. Rescheduled customer .; schdld next appmnt for 2/2 WED !

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW

Near Geneva, NY 14456

Dave F

Job Details: 01/26/2022

Unit has no error Codes . Calibrated unit . Tested agitate in diagnostics and spin . Both are working . Water valve are working . Unit tested good

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Penfield, NY 14526

Steve

Job Details: 01/26/2022

Ordered nitrogen test for sealed system leak.; schdld next appmnt for 1/27 THU !

We serviced a

KENMORE WASHER

Model 11026962500

Near Rochester, NY 14618

Steve

Job Details: 01/26/2022

"Replaced clutch for no spin, washer checks good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS

Near West Henrietta, NY 14586

Steve

Job Details: 01/26/2022

Found open LED module in FF compartment causing lights to not come on and damper motor is loud. Ordering module and damper.; rqstng P&A on 1 WPW10479155 (Damper) and 1 W11462342 (LED module)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT5118ZDM00

Near Churchville, NY 14428

Steve

Job Details: 01/26/2022

"Unit ran as expected, was able to hear refrigerant settling when compressor shut off which is normal operation. No abnormal sounds heard."

We serviced a

AMANA OVEN

Model AGR6603SFS

Near Scottsville, NY 14546

Steve

Job Details: 01/26/2022

"Found intermittent voltage to bake ignitor. Replaced module, oven checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ

Near Caledonia, NY 14423

Steve

Job Details: 01/26/2022

"Found water filter housing leaking causing water to leak under refrigerator door and onto freezer door and floor. Ice was built on freezer door not allowing door to close properly. Flooring is damaged in front of and underneath refrigerator. Shut water off to refrigerator, customer elected to leave water off and not repair filter housing."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ08

Near Rochester, NY 14616

James

Job Details: 01/26/2022

Dispenser dripping when not and use and water pulsates like air isin water line. Removed filter and reinstalled. Disconnected water line at upper hinge and reconnected. Flushed water line and unit is no longer leaking from dispenser. If problem persists recommend replacing filter and flushing water line from dispenser and reordering valve W11043013

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BW2

Near Rochester, NY 14606

Evan

Job Details: 01/26/2022

Customer stated unit was flashing f3 code. Code relates to temperature sensor testing open. Slide unit out from wall and discovered that wiring harness to temp sensor was cut by sheet metal on the back of stove. Repaired wire and tested unit. Ran preheat to 350. Unit tested good

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Rochester, NY 14611

Evan

Job Details: 01/26/2022

Have not received part for job yet will contact Customer to reschedule once we receive part. Called customer and left voicemail explaining this ; saved tckt

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Rochester, NY 14624

Evan

Job Details: 01/26/2022

Customer stated that unit was not draining. Found code f9e1 stored for long drain error. Found voltage at pump but impeller was failing to spin. Replaced pump and tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 W11412291 PUMP-DRAIN

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW2

Near Pittsford, NY 14534

Evan

Job Details: 01/26/2022

Replacing UI due to UI acting erratic and not responding to commands. Replaced console. Tested unit. Unit tested good

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS4

Near Rochester, NY 14618

Evan

Job Details: 01/26/2022

Replacing wash motor due to unit failing to clean and displaying code 4-3 for wash motor failure. Replaced wash motor. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Brockport, NY 14420

Dave L

Job Details: 01/26/2022

Replaced failed HMI customer to monitor ; dspstn on spec-tagged invntry: 1 W11478526 PANEL- UI

We serviced a

WHIRLPOOL DRYER

Model WED8300SW0

Near Canandaigua, NY 14424

Chuck G

Job Details: 01/26/2022

Customer stated that the unit would not run. Found F01 error code which is a control board error. Inspected wiring and all is intact. Unit needs a control board. Customer is electing not to repair because of the age of the unit.

We serviced a

WHIRLPOOL DRYER

Model WGD5100HW0

Near Manchester, NY 14504

Chuck G

Job Details: 01/26/2022

"Customer stated that unit would stop after 10 minutes in sensor dry and sometimes on timed dry it would stop after 5 minutes . I did a continuity test on the sensor and it tested good. i ran a timed dry cycle and the unit did not stop, also tested good. I explained to the customer about mixed loads of laundry. Unit tested good"

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Macedon, NY 14502

Chuck G

Job Details: 01/26/2022

"Customer complained that the unit would not stay running and that there was a F1E1 error code, i did confirm the error code . I inspected the wire harnesses including all connections and found nothing wrong. I unplugged to reset and i could not keep the dryer running for more then 3 minutes. Ordering control board ; ordrng 1 W11441687 (Control)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Walworth, NY 14568

Chuck G

Job Details: 01/26/2022

"Customer states that unit is not finishing cycle and clothes are coming out wet. I was able to preform a successful diagnostic test. The only code i found was for a long drain but the unit is draining fine. I inspected drain pump , motor, actuator & gear case and everything is operating as it should. Ordering control . ; ordrng 1 W11399433 (Control)"

We serviced a

WHIRLPOOL DRYER

Model WGD9620HC0

Near Pittsford, NY 14534

Chuck G

Job Details: 01/26/2022

Customer stated that the dryer only works on timed dry cycles and when on sensor dry the unit stops after 10 minutes. I took a damp towel and confirmed that it did stop at the 10 minute mark. I inspected connections and discovered that the touch sensor connector on the board pin J13 was loose. I checked for continuity at connector and touch sensor and it passed. I reconnected connector to J13 and ran another test cycle and it passed. Unit tested good.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Henrietta, NY 14467

Chuck G

Job Details: 01/25/2022

Customer stated that washer was leaking. I ran washed in diagnostic mode and discovered that the washer is working as it should with no leaks coming from the unit. I found the drain line that the drain hose was running into was leaking from a coupling on the house side of the drain. I explained to the customer where the leak was coming from. Unit tested good

We serviced a

WHIRLPOOL DRYER

Model WED87HEDW0

Near Henrietta, NY 14467

Chuck G

Job Details: 01/25/2022

"Customer stated that unit was making a loud squeaky noise while running, i confirmed that the noise was coming from the idler pulley. I replaced idler pulley, front & rear rollers and belt (dryer repair kit). Tested unit after repair and unit tested good ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Rochester, NY 14608

Chuck G

Job Details: 01/25/2022

"Customer stated that after selecting a cycle that the unit would not start the cycle. I got the unit into diagnostic mode and i was able to complete a test cycle and also preformed a high spin test, unit was functioning as normal in test mode. When i did some testing out of diagnostic mode i has trouble selecting cycles. Ordering control ; ordrng 1 W11399433 (Control), dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW0

Near Rochester, NY 14609

Chuck G

Job Details: 01/25/2022

"Customer stated that when starting a cycle the unit is not filling with water. I confirmed that unit was not filling with water. I confirmed that the door latch is working. I put unit into diagnostic mode and preformed a water valve test with tests 1, 2, 5, 6 & 7, the water valve is working. Unit needs a control board. ; ordrng 1 W11100602 (Control), dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY and 1 W11165546 VALVE"

We serviced a

KENMORE DRYER

Model 11061082000

Near Rochester, NY 14618

Chuck G

Job Details: 01/25/2022

"Customer stated that dryer was not heating and i confirmed by running dryer. Tested thermal fuse and it tested good, tested heater and it failed a continuity test. Replaced heater. Unit tested good"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near West Henrietta, NY 14586

Chuck G

Job Details: 01/24/2022

"Customer stated that upper rack was not working properly. After inspection i noticed that the two tabs on the right upper side adjuster assembly are broken off and unable to attach to the track. Ordering upper adjuster assembly. ; rqstng P&A on 10 WPW10546503 (Adjuster assembly)s, dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Henrietta, NY 14467

Chuck G

Job Details: 01/24/2022

"Customer stated that he heard a grinding noise when the unit was agitating. Put unit into diagnostic mode and duplicated issue . After inspecting the gear case area i found that the pulley was making contact with the belt guard, i make an adjustment to the belt guard and retested it several times and the belt guard is no longer making contact with the pulley. Unit tested good"

We serviced a

MAYTAG WASHER

Model MHW5500FW0

Near Penfield, NY 14526

Chuck G

Job Details: 01/24/2022

"Customer stated that the door latch was not working , i verified that the latch was malfunctioning. Replaced door latch. Ran test cycle in diagnostic mode and then ran a quick drain and spin. Unit tested good ."

We serviced a

WHIRLPOOL WASHER

Model WTW6200VW0

Near Pittsford, NY 14534

Chuck G

Job Details: 01/24/2022

Customer states that clothes wont spin out on heavy loads. Put unit into diagnostic mode and ran a test cycle and performed a high spin test. Confirmed that the unit needs a bearing. Quoted customer and they stated that they are going to opt to purchase a new machine. ; dspstn on spec-tagged invntry: 1 W10435302 BEARING

We serviced a

WHIRLPOOL WASHER

Model WTW4930XW3

Near Rochester, NY 14609

Chuck G

Job Details: 01/24/2022

"Customer stated that unit was out of balance. Put unit into diagnostic mode and when it began spin cycle heard a grinding noise from the gear case. Removed belt to verify that the sound wasnt coming from the motor and it was not, also noticed that the unit needs new shocks. Unit needs a gear case, after quoting the repair to the customer he informed me that he was just going to purchase a new unit. When i informed customer that the service call fee is due today he told me that he only had $60 today, no one told him that there would be a fee and to bill him for the balance. I collected $60 in cash. I did speak with Kim about it"

We serviced a

WHIRLPOOL FREEZER

Model WRT318FZDM06

Near Rochester, NY 14607

Evan

Job Details: 01/21/2022

Replacing freezer door due to unit being delivered with dent in door. Replaced door. Unit tested good

We serviced a

MAYTAG REFRIGERATOR

Model MFT2776FEZ00

Near Avon, NY 14414

Steve

Job Details: 01/21/2022

Replaced ice box fan for shorted fan that turned the whole refigerator off. The refigerator tests good.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS4

Near Rochester, NY 14618

Evan

Job Details: 01/21/2022

Customer stated that unit was failing operate. Found error code 4-3 for wash motor failure. Ordering wash motor ; ordrng 1 W11085683 (Sump & motor)

We serviced a

WHIRLPOOL WASHER

Model WFC8090GX

Near Nunda, NY 14517

Dave F

Job Details: 01/21/2022

Replaced drum light a spray nozzle for being broken and leaking . Tested unit . Tested good .

We serviced a

WHIRLPOOL WASHER

Model WTW4616FW1

Near Rochester, NY 14621

Evan

Job Details: 01/21/2022

Customer stated that unit would not drain. Found broken wire at drain pump causing issue. Repaired wire. Tested unit. Unit tested good

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2KHAXVS03

Near Hilton, NY 14468

Dave L

Job Details: 01/21/2022

Unit will not completely dispense water due to a restriction at the water side of the dual valve. Ice working okay. Filter has been changed. Quoted for dual valve. The customer will contact us if they wish to proceed ; rqstng P&A on 1 W10822681 (Valve) and 1 Sh (Sh)

We serviced a

KITCHENAID MICROWAVE

Model KBHS109BSS00

Near Pittsford, NY 14534

Dave F

Job Details: 01/21/2022

Replaced appliance manager and did not fix the unit . Called techline SR 7732729118 . Was able to get the unit in diagnostics and test functions on the unit . magnetron did turn on but will not work when it is not in diagnostics techline said to replaced the UI console . Said to contact tradeline . Tradeline said they can not help . Customer does not want to fix the machine . Wants refund for part .

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Caledonia, NY 14423

Steve

Job Details: 01/21/2022

Replaced ui for communications error causing no operation. The washer tested good

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADMD

Near Rochester, NY 14617

Dave L

Job Details: 01/21/2022

Found L1 pinched and cut. Short to ground at the terminal box. Repaired wire. Unit tested good.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Rush, NY 14543

Steve

Job Details: 01/21/2022

Found control acting erratic causing very noisy operation. ; ordrng 1 W11417466 (Control)

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Greece, NY 14626

Dave L

Job Details: 01/21/2022

Vent installation. Customer provided parts

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Rochester, NY 14624

Evan

Job Details: 01/21/2022

Unit was just delivered on 1/15 with dent in door. Ordering lower left freezer door ; ordrng 1 W11477034 (Door)

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Rochester, NY 14619

Evan

Job Details: 01/21/2022

Customer stated that unit was not spinning out after multiple attempts. Found f7e5 for basket speed fault. Found that pulley nut was loose and belt had come off pulley underneath machine. This was causing issue. Tightened pulley nut and reattached belt. Ran test cycle unit now spinning as it should. Unit tested good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Pittsford, NY 14534

Steve

Job Details: 01/21/2022

Found the power connection in compressor compartment had loose connection causing not power to refigerator. Tightened connection and tested the power cord and it is working as expected.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954C1HZ02

Near Rochester, NY 14618

Steve

Job Details: 01/21/2022

Found the water valve failed in diagnostic test with a clunk and fresh F F on the ui. Ordering valve. ; ordrng 1 Sh15 (Shipping) and 1 W11535162 (Valve)

We serviced a

WHIRLPOOL OVEN

Model WFE775H0HZ1

Near Macedon, NY 14502

Dave F

Job Details: 01/21/2022

F6E1 error . Oven sensor is good . When I put it into diagnostics the bake element turned on right away . Bake element should not have been on at the time . Replaced the control and tested unit to 350 degrees unit tested good .

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Spencerport, NY 14559

Dave L

Job Details: 01/21/2022

Customer concerned with noise during agitation. Ran diagnostics without issue. Found copper pipe debris under belt guard making contact when loaded. This was likely the cause of the noise. Removed debris. Customer to monitor.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Fairport, NY 14450

Steve

Job Details: 01/21/2022

Found the dishwasher leaking at first when starting the motor but does not leak during cycle. Restricted vents on inner door to stop leaking. Customer is going to monitor.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Fairport, NY 14450

Steve

Job Details: 01/21/2022

Timer not advancing. Ordering timer; ordrng 1 WPW10185982 (Timer) and 1 WPW10117655 (Start switch)

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Walworth, NY 14568

Dave F

Job Details: 01/21/2022

Drain pump was making noise and unit not starting . Found debris in the drain pump not allowing it to start . Removed debris and tested unit in diagnostics. Unit tested good . Cleaned spray arms holes top and bottom if problem persists order both spray arms

We serviced a

KITCHENAID RANGE

Model KDRS462VSS03

Near Walworth, NY 14568

Dave F

Job Details: 01/21/2022

Right front burner not lighting found the valve switch was worn out . There is no part number for the switch its self comes on valve . Did find switch that works W10915404 . Replaced switch and now unit is working as expected ; used 1 W10915404 (SWITCH - 3/16') from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Fairport, NY 14450

Steve

Job Details: 01/21/2022

Found the black wires at the power block were both burned. Repaired both wires and the dishwasher tests good.

We serviced a

WHIRLPOOL OVEN

Model KFGD500ESS01

Near Churchville, NY 14428

Dave L

Job Details: 01/21/2022

"Replaced open bake ignitor for lower oven. Unit tested ok. ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR , used 1 Sh (Sh) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Spencerport, NY 14559

Dave L

Job Details: 01/21/2022

Replaced ice maker due to intermittent motor failure. Customer to monitor for ice after 24 hours. ; dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER ASSEMBLY

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFW00

Near Brockport, NY 14420

Dave L

Job Details: 01/21/2022

Unit is. It cooling properly due to an open evaporator fan. 120vac present at motor. Ordering fan motor. ; ordrng 1 WP2315539 (Evaporator fan motor)