We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Penfield, NY 14526
Steve
Job Details: 04/27/2021
Found motor not pushing water causing no wash. Replaced motor and the dishwasher tested good. ; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR
We serviced a
AMANA MW-HOOD COMBO
Model AMV2307PFS4
Near Rochester, NY 14617
David
Job Details: 04/27/2021
Replaced control due to light not shutting off.
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Pittsford, NY 14534
Steve
Job Details: 04/27/2021
Replaced user interface for randomly shutting off cycle mid cycle. The dishwasher tests good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Rochester, NY 14624
Evan
Job Details: 04/27/2021
Replacing door due to door not sealing properly. Replaced door. Heated gasket to confirm door was sealing properly. Unit tested good
We serviced a
GE WASHER
Model WSSH300G0WW
Near Rochester, NY 14610
Evan
Job Details: 04/27/2021
Customer stating they are experiencing same issue as before unit is not spinning out properly. Discovered that spin selector button had receded into cabinet causing unit to be stuck on low spin speed. Removed console and reseated button correctly. Customer now able to adjust spin speed. Unit tested good
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ01
Near Irondequoit, NY 14622
Evan
Job Details: 04/27/2021
Replacing damper due to damper motor producing noise while opening and closing. Replaced damper and tested. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10594329 CONTROL-DAMPER
We serviced a
JENN AIR REFRIGERATOR
Model JCB2388GRW
Near Webster, NY 14580
David
Job Details: 04/27/2021
Customer still concerned with temperature fluctuations re ordering thermostat. ; ordrng 1 WP61005651 (Control)
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Rochester, NY 14611
Evan
Job Details: 04/27/2021
Replacing outer door glass on both doors due to unit being delivered with damaged glass on both doors. Replaced outer door glass. Unit tested good
We serviced a
MAYTAG RANGE
Model MER8674AB0
Near Webster, NY 14580
James
Job Details: 04/27/2021
Q1 n. Q2 n. Q3 n. Replaced bake element and tightened door handle. Unit functions properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHB00
Near Ontario, NY 14519
James
Job Details: 04/27/2021
Q1 n. Q2 n. Q3 n. Replaced valve and tested. No leaks found and water pressure is good from dispenser.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Rochester, NY 14606
Evan
Job Details: 04/27/2021
Replacing filter housing due to original filter housing causing filter to be stuck inside of it and customer not being able to change filter. Removed old housing and installed new housing.Tested unit at dispenser. Unit tested good
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Rochester, NY 14606
Tanner
Job Details: 04/27/2021
Q1 no Q2 no Q3 noComplaint of intermittent power. Washer does not complete cycles. Following stored errors:F0E5 off balance loadF9E1 slow drainF0E2 over sudsF7E7 unable to reach top speedRan auto diagnostic and observed slow drain. Pump running but not productive. Found sock had fallen in between wash basket and tub and was obstructing drain. Removed sock. Tested unit via auto diagnostic and unit tested good. Slow drain causing unit not to reach top speed. Unit will cancel wash when top speed error is detected.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS00
Near Webster, NY 14580
James
Job Details: 04/27/2021
Q1 n. Q2 n. Q3 n. Pantry drawer slides out on its own freezer led not turning on. Leveled feet and replaced led. Unit functions properly. ; dspstn on spec-tagged invntry: 1 W10695459 MODULE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Rochester, NY 14626
James
Job Details: 04/27/2021
Q1 n. Q2 n. Q3 n. Replaced door and inspected. Still waiting on clip for trim panel. Send part to customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Fairport, NY 14450
David
Job Details: 04/27/2021
Replaced evaporator and compressor due to poor cooling. Unit began cooling after installation. ; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE
We serviced a
JENN AIR MICROWAVE
Model JMW3430DS03
Near Pittsford, NY 14534
Steve
Job Details: 04/27/2021
Replaced power supply and ui for randomly shutting off during cook. The ui came in incorrectly. Ordering another ui; schdld next appmnt for 5/3 MON !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Rochester, NY 14626
James
Job Details: 04/27/2021
Q1 n. Q2 n. Q3 n. Unit leaking in freezer. Found defrost drain frozen. Defrosted drain. Customer is to monitor.
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Victor, NY 14564
Steve
Job Details: 04/27/2021
Found user interface getting power but not working. Ordering ui; schdld next appmnt for 4/29 THU !
We serviced a
GE WASHER
Model GTW490ACJ5WS
Near Rochester, NY 14606
Tanner
Job Details: 04/27/2021
"Instructions from GE techline on how to remove basket: 05716216Threads are reverse thread. GE techline advises use 1&5/16 socket on half inch torque gun to remove and reinstall basket. Provided part number for GE spec torque limiter. Under neath hex nut is a bezel washer and hub washer. Advised that once basket is removed the washers and hex nut should be replaced everytime. Ordering specialty hex nut driver, torque limiter. Ordering Hex nut and washers Hex nut and washers. ; rqstng P&A on 1 WH02X10364 (Washer Hub) and 1 WH01X26190 (Belleville washer) and 1 WH02X10363 (Hub Nut) and 1 WX05X10022 (1/2 drive socket for GE hub nut) and 1 WX05X10028 (GE torque limiter)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Rochester, NY 14612
Tanner
Job Details: 04/27/2021
Q1 no Q2 no Q3 noComplaint of load going off balance. It occurs on various loads. Not every time. Once off balance unit will not complete spin. Clothes wet at end of cycle.Following stored errors:F0E5 off balance load.Ran autodiagnostic. Completed without issue.SR7730605510- Techline advised to run following tests-Shock test: Test each corner. Recoil of each shock should be smooth and consistent-Ensure balamce ring has fluid. -Tub is perfectly circleUnit passed all above tests. Ran small mixed load of towels on power wash with deep water.once unit past wash cycle ran drain and spin and unit tested good. Rviewed use and care with customer to ensure load selection matches what is being washed. Reccomended deep water wash so that each garment is completely saturated each wash.
We serviced a
GE REFRIGERATOR
Model GSS25LSLJCSS
Near Rochester, NY 14619
David
Job Details: 04/27/2021
Replaced open fan motor. Unit tested ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC5NHAXSY01
Near Rochester, NY 14612
James
Job Details: 04/27/2021
Q1 n. Q2 n. Q3 n. Replaced control board and unit began cooling once plugged in.
We serviced a
WHIRLPOOL DRYER
Model LGC6848AQO
Near Rochester, NY 14610
Evan
Job Details: 04/27/2021
Customer stated that unit would not heat but was still tumbling. Checked thermal fuse for continuity. Discovered that fuse tested open. Replaced fuse. Tested unit. Confirmed that heat was cycling on and off properly. Unit tested good ; used 1 WP3392519 (FUSE-THERMAL) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Victor, NY 14564
Steve
Job Details: 04/27/2021
Found actuator arm came out of cam. Move arm back into cam. Ordering actuator. ; ordrng 1 W10913953 (Actuator)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Victor, NY 14564
Steve
Job Details: 04/27/2021
Replaced main control and actuator for shorted actuator and control. . The washer tested good. ; dspstn on spec-tagged invntry: 1 W11162438 CONTROL and 1 WPW10006355 ACTUATOR
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Rochester, NY 14624
David
Job Details: 04/27/2021
Replaced noisy damper
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Canandaigua, NY 14424
Steve
Job Details: 04/27/2021
Replaced belt and cam for squealing. The washer is working as expected. ; dspstn on spec-tagged invntry: 1 W10721967 CAM
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Irondequoit, NY 14617
Tanner
Job Details: 04/27/2021
Q1 no Q2 no Q3 noReplaced lower harness. Replaced shifter. Tested via autodiagnostic and unit tested good. Customer to continue to monitor.; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR
We serviced a
JENN AIR OVEN
Model JJW3830WP02
Near Brockport, NY 14420
David
Job Details: 04/23/2021
The upper cooling fans are very loud after the oven heats up . Ordering both blowers. ; ordrng 1 WPW10273667 (Fan right) and 1 WPW10273666 (Fan left) and 1 Shipping
We serviced a
WHIRLPOOL OVEN
Model WFE515S0EW0
Near Hamlin, NY 14464
David
Job Details: 04/23/2021
Light had stopped working since last repair. Customer unable to remove lens. Replaced bulb. Unit tested on; used 1 8009 (Bulb) from stock
We serviced a
WHIRLPOOL DRYER
Model LE7810XPN0
Near Rochester, NY 14612
David
Job Details: 04/23/2021
Replaced drum rollers. Tested vent. Venting tested poor. Removed section of venting to improve airflow. Unit tested good
We serviced a
ROPER WASHER
Model RTW4516FW1
Near Rochester, NY 14626
David
Job Details: 04/23/2021
Found unit unresponsive. Control is energizing both the motor windings at the same time. This is shutting the unit down. Replaced control. Calibrated and tested. Unit tested ok.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Rochester, NY 14612
David
Job Details: 04/23/2021
Customer is no longer able to use the oven light due to a failed bulb. Tested with new bulb. Oven light working ok.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Canandaigua, NY 14424
Steve
Job Details: 04/23/2021
Found the shroud fastener screw was stripped and not holding shroud. Fastened shroud with wider screw and wire. On testing the washer squealed loudly. Ordering cam and belt. ; ordrng 1 W10721967 (Cam) and 1 W11239857 (Belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW06
Near Rochester, NY 14624
David
Job Details: 04/23/2021
Customer is concerned with items freezing in the fresh food section. Found freezer temperature at -2 and fresh food compartment at 25. Removed foil tape from air returns. Thermistor not reading consistently. Ordering control and thermistor ; ordrng 1 W11353813 (Control) and 1 W11438736 (Thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Canandaigua, NY 14424
Steve
Job Details: 04/23/2021
"Replaced ice maker for sporadic ice production. Ordering separator for warm air entering ice bin. Ordering ceiling cover for filter door not staying closed and broken tap on left that holds cover in place. ; ordrng 1 WPW10616134 (Seperator) and 1 WPW10575423 (Cover), dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM01
Near Macedon, NY 14502
Steve
Job Details: 04/23/2021
Replaced water valve and found the fill tube was still frozen. Removed ice in fill tube and tested. The ice maker is now calling for water.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Pittsford, NY 14534
Steve
Job Details: 04/23/2021
Replaced upper spray arm for broken arm. Replaced soap dispenser for rinse agent door missing. Removed and reinstalled upper rack for wheels not in track on left.
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258VEW3
Near Fairport, NY 14450
Steve
Job Details: 04/23/2021
Found the evaporator was not defrosted. Removed all frost and ice around top right side of evaporator compartment and found the thermistor wire was broken. Repaired wire and the refigerator is cooling as expected
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW0
Near Rochester, NY 14618
Steve
Job Details: 04/23/2021
Replaced drain pump. Vacuumed out drain lines for restrictions. The washer is now draining.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2067AEQ
Near Pittsford, NY 14534
Steve
Job Details: 04/23/2021
Replaced water valve for leaking at dispenser.
We serviced a
WHIRLPOOL OVEN
Model WFE540H0AS1
Near Henrietta, NY 14467
Steve
Job Details: 04/23/2021
Replaced broken bake element for no bake. The oven is heating as expected now.
We serviced a
WHIRLPOOL RANGE
Model WFE540H0AB0
Near Penfield, NY 14526
James
Job Details: 04/23/2021
Q1 n. Q2 n. Q3 n. Bake element broken. Replaced element and tested. One year warranty on repair.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Penfield, NY 14526
James
Job Details: 04/23/2021
Q1 n. Q2 n. Q3 n. Unit not washing dishes. Top rack falls. Filter not screwing in. Manifold seal broken. Found wash pressure too low to rotate spray arms. Adjuster cover warped causing it to fall off. Need parts; ordrng 1 WPW10340542 (Manifold) and 1 WPW10250162 (Cover) and 1 W10902372 (Pump) and 1 W10872845 (Filter)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DWH0
Near Penfield, NY 14526
Tanner
Job Details: 04/23/2021
Q1 no Q2 no Complaint of no wash or dry. Following stored errors:F7E1 drying faultCleared errors. Ran auto diagnostic and heat turns on without issue. Wash motor runs. Diverter is heard alternating between top and bottom spray arms. Water fill and temp is good. Inspected spray arms for clogged debris and found none. Tested dispenser multiple times through diagnostic and dispenser tested good. Customer using soap pods. Poor drying can cause water spotting. Element reenabled. Dishwasher should clean dishes properly.
We serviced a
WHIRLPOOL WASHER
Model wfw94hexw2
Near Fairport, NY 14450
Tanner
Job Details: 04/23/2021
Q1 no Q2 no Q3 noComplaint of unit not finishing wash cycles. Following stored errors:F8E1 long fillF0E1 load in unit during clean cycleRan auto diagnostic and valves hum unit never fills. Checked water supply and foumd flood safe water hoses used to connect wter supply. Recent plumbing work cut pressure to valves causing them to close. Following instructions on hoses was able to reopen valves. Discussed pros and cons of flood safe and customer opted to replace with standard rubber hose supply lines. Tested unit and unit tested good.; used 1 TJ725RBFFP () from stock
We serviced a
MAYTAG WASHER
Model mhw3505fw0
Near Fairport, NY 14450
Tanner
Job Details: 04/23/2021
Q1 no Q2 no Q3 noComplaint of no operation. F5E3 error.Plugged in machine. Unit attempts to unlock but stays locked. F5E3 error prompts. Lock mechanism has failed shut. Manually actuated lock to open door. Needs new latch.; dspstn on spec-tagged invntry: 1 WPW10443885 LATCH
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ01
Near Irondequoit, NY 14622
David
Job Details: 04/23/2021
Customer concerned with chattering noise in the fresh food section. The ice is also not shitting off on its own and overflowing. Found that the air damper is noisy and the nail arm was not correctly installed. Reinstalled bail arm. Ordering damper motor. ; ordrng 1 WPW10594329 (Damper)
We serviced a
WHIRLPOOL WASHER
Model WED5620HW2
Near Rochester, NY 14610
Tanner
Job Details: 04/23/2021
Q1 no Q2 no Q3 noComplaint of no operation. Initially unit was unresponsive. While pressimg power button unit counted down '3..2..1..' And control lock turned on. The control lock was on during first service call even though customer never intended. No stored errors and encoder test passes but the extra rinse key must be sticking down. Ordering new control panel.; ordrng 1 W11314470 (User Interface)
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Pittsford, NY 14534
Tanner
Job Details: 04/23/2021
Q1 no Q2 no Q3 noReplaced gearcase and slider. Calibrated unit. Tested via auto diagnostic and unit tested good. Cleaned oil off of rotor and harness guard. Any oil on bottom of machine in future service calls would be from this gearcase installed today.
We serviced a
WHIRLPOOL OVEN
Model WFE715H0ES0
Near Rush, NY 14543
Steve
Job Details: 04/23/2021
Replaced bake element for broken element. The oven is now heating.
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Penfield, NY 14526
James
Job Details: 04/23/2021
Q1 n. Q2 n. Q3 n. F5e2. F0e1. Complaint of drain pump running after cycle is complete. Tested diagnostics cycle and all components functioned properly. Ran drain and spin and tub shakes violently. Inspected bellows for rips. Need controls. ; ordrng 1 W11322883 (Acu) and 1 W11325572 (Ui)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Ontario, NY 14519
James
Job Details: 04/23/2021
Q1 n. Q2 n. Q3 n. Front left ceiling led defective. Replaced led and light turned on. ; dspstn on spec-tagged invntry: 1 W11462342 MODULE-LED
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Rochester, NY 14608
Tanner
Job Details: 04/23/2021
Customer not home; schdld next appmnt for 4/22 THU PM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Rochester, NY 14606
David
Job Details: 04/23/2021
Customer concerned with freezing items in the fresh food section. Fresh food at 34 but set at 42. Freezer at -6 thermistor checking in range. Ordering control and air damper; ordrng 1 W11043763 (Control) and 1 WPW10196393 (Damper)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Rochester, NY 14619
Tanner
Job Details: 04/23/2021
Q1 no Q2 no Q3 noComplaint of poor spin. Following stored errors:F0E3 over load errorRan auto diagnostic and at end of cycle spin comes to complete stop and F6E3 error prompts. ACU communication error. Replaced ACU. No longer communication error however noise still heard at end of spin. Inspected under unit found rotor bolt had fallen out. Fastened rotor to gear shaft. Tested unit and unit tested good
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Rochester, NY 14618
Evan
Job Details: 04/23/2021
Replacing drain pump due to original pump overheating during express wash cycle causing unit not to drain at the end of cycle. Replaced pump. Tested unit multiple times. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW0
Near Rochester, NY 14614
Evan
Job Details: 04/23/2021
Customer stated that unit was leaking. Check for error codes. Unit did not have any codes present. Unit is stacked. Slide unit out to inspect hose connections. Discovered that drain hose clamp was loose and was also not seated into stand pipe properly. Tightened hose and ziptied hose into stand pipe to prevent issue from happening again. Unit tested good
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW0
Near Rochester, NY 14615
James
Job Details: 04/23/2021
Q1 n. Q2 n. Q3 n. Unit not washing. Found debris in drain pump and float switch disconnected from tray. Removed debris and reinstalled float switch. Tested for leaks. Unit functions properly.
We serviced a
MAYTAG REFRIGERATOR
Model MBF1953DEH00
Near Rochester, NY 14616
James
Job Details: 04/23/2021
Q1 n. Q2 n. Q3 n. Replaced freezer harness and ohmed heater. Defrosted evap. Customer is to monitor temp and ice production.
We serviced a
WHIRLPOOL DRYER
Model WGD9400SW2
Near Hilton, NY 14468
David
Job Details: 04/23/2021
"Unit was making a noise. Found worn belt idler. Replaced idler and cleaned cabinet. Unit tested good ; dspstn on spec-tagged invntry: 1 349241T ROLLER-SUPPORT 2PK , used 1 279640 (Idler) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Spencerport, NY 14559
Tanner
Job Details: 04/23/2021
Q1 no Q2 no Q3 noReinstalled adjuater. Tested unit and unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Rochester, NY 14609
Evan
Job Details: 04/23/2021
"Customer stated that unit would not drain. Checked for error codes. Unit displaying code F5e2 for lid lock failure. Unit is unable to engage into spin due to this issue this is cause for no draining as well. Ordering lid lock ; ordrng 1 W10861642 (LID LOCK ), dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Rochester, NY 14607
Evan
Job Details: 04/23/2021
"Customer stating that unit is failing to engage into spin. Stating unit will make noise but never spin out. Discovered f7e5 fault code for basket speed error. Discovered 2 issues. Pulley on drive motor was broken causing belt not to spin. Also discovered that drive hub teeth had worn away. Replaced both parts and tested unit. Ran drain and spin to confirm function. Unit tested good ; dspstn on spec-tagged invntry: 1 W10528947 HUB , used 1 W11026785 (MOTOR) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Pittsford, NY 14534
Evan
Job Details: 04/23/2021
"Replacing adjusters spray arms and door gasket due to unit leaking. Replaced all parts listed. Discovered upper rack is missing pivot clip. Ordering pivot clip ; ordrng 1 WPW10082853 (PIVOT CLIP ), dspstn on spec-tagged invntry: 1 WPW10448645 SPRAY ARM and 1 WPW10546503 ADJUSTER"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF750SAYM0
Near Pittsford, NY 14534
Evan
Job Details: 04/23/2021
Replacing control and harness do to control experiencing thermal of it causing unit not to operate. Replaced control in Harness. Tested unit. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Rochester, NY 14615
Tanner
Job Details: 04/23/2021
Q1 nonQ2 no Q3 noComplaint of no operation. F9E error. Can't start wash. Will advance right to complete.Following stored errors:F2E1 stuck keyF0E9 off balance pauseF0E5 over load errorAuto diagnostic completes without issue. Started load of laundry without issue occurring.SR
We serviced a
WHIRLPOOL RANGE
Model MER8700DS1
Near Fairport, NY 14450
Evan
Job Details: 04/23/2021
Replacing bake element due to bake element that was original testing open. Replaced element. Ran preheat to confirm function. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Rochester, NY 14608
Tanner
Job Details: 04/23/2021
Customer not home; schdld next appmnt for 4/22 THU PM
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Webster, NY 14580
Evan
Job Details: 04/23/2021
Replacing water valve due to cold valve failing to actuate during wash cycle. Replaced cold water valve. Tested unit. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Rochester, NY 14612
Tanner
Job Details: 04/21/2021
Q1 no Q2 no Q3 noF9E1 error.Ran drain and spin and drain pumps runs but is not productive. Opened Sump and found excess dog hair in filter. Cleaned out sump. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW2
Near Spencerport, NY 14559
Tanner
Job Details: 04/21/2021
Q1 no Q2 no Q3 noComplaint of no wash. Following stored errors:F7E1 heater issueF4E3 motor electrical failureWash motor runs but intermittently. Will run for a few moments then stop. Run for a few more moments then stop. No OWI sensor or DC fan motor causing voltage drop. Unit fills properly. Ordering new motor and sump assembly based on stored error and motor performance.; ordrng 1 W11025157 (Motor Sump Assembly)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Rochester, NY 14606
Tanner
Job Details: 04/21/2021
Q1 no Q2 no Q3 noCovered under RAC additional 1 year warranty.Complaint of no operation. Unit unplugged on arrival. Plugged unit in and unit in sudden loss pf power mode. Cancelled drain by holding power button down. Following stored error in diagnostic:F8E1 long fillRan autodiagnostic and completed without issue. Started load of laundry and advanced into wash without issue. Customer self power cycled by unplugging unit. Advised if issue returns to plug somethimg into outlet to confirm outlet is good.
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Macedon, NY 14502
Tanner
Job Details: 04/21/2021
"Q1 no Q2 no Q3 noComplaint of noise during drain.Very difficult to get this unit into diagnostic. Unit would cancel diagnostic test on its own or start tests while scrolling through diagnostic menu. F2E1 errors are stored. Customer states intermittent issues trying to start load of laundry. Encoder still tests good. Was able to fill unit and run drain. Drain performance and sound is good. If debris was in drain, has since been ejected. Ordering new UI to address useability issues.; rqstng P&A on 1 W11135393 (UI)"
We serviced a
MAYTAG DRYER
Model MGDC465HW0
Near Rochester, NY 14624
Tanner
Job Details: 04/21/2021
Q1 no Q2 no Q3 noComplaint of no heat. Observed burner through viewing hole and igniter never glows. Measured resistance of igniter and measured open. Removed igniter and found break in igniter. Jumped door switch and ran unit. Confirmed 121VAC to igniter circuit. Needs new igniter.; ordrng 1 279311 (Igniter)
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Macedon, NY 14502
Tanner
Job Details: 04/21/2021
Q1 no Q2 no Q3 noComplaint of no heat. Measured voltage across L1 and L2 and recorded 0VAC. L1 and L2 against ground are 120VAC each line. Reccomended customer seek electrician.
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near West Henrietta, NY 14586
Steve
Job Details: 04/21/2021
Dropped off touch up paint at front door.
We serviced a
AMANA REFRIGERATOR
Model TQ18QBL
Near Pittsford, NY 14534
Steve
Job Details: 04/21/2021
The refrigerator has plugged drain causing water in fresh food section. Attempted to access the drain from freezer evaporator and could not access due to mullion needs to be removed and floor of freezer needs to be removed and the floor is frozen in place. Snaked the drain under the u it and it is clear. The drain will be unrepairable.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near Penfield, NY 14526
Steve
Job Details: 04/21/2021
Replaced drain pump for leaking. The dishwasher tests good
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Farmington, NY 14425
Steve
Job Details: 04/21/2021
Found F3 water level error and F8 no fill and F9 long drain. Removed air trap and cleaned for F3 and F8 error. Cleared drain clean out for long drain error. The washer tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Victor, NY 14564
Steve
Job Details: 04/21/2021
"Found water temp at beginning of cycle and not running hot water at sink was 73 degrees. ; ordrng 1 W10712395 (Adjusters), dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Victor, NY 14564
Steve
Job Details: 04/21/2021
"Found the actuator shorted control. The washer needs both co tool and actuator. Quoted for repair. Customer is going to call manufacturer regarding repair. ; rqstng P&A on 1 W10913953 (Actuator), ordrng 1 Sh15 (Shipping), rqstng P&A on 1 W11162438 (Control), dspstn on spec-tagged invntry: 1 W11162438 CONTROL"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Hilton, NY 14468
David
Job Details: 04/21/2021
Replaced lid due to cracked hinge. Unit tested ok.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Rochester, NY 14626
David
Job Details: 04/21/2021
"Customer is having a cosmetic issue with the burner caps, burner heads, and grates. Whirlpool has sent out replacement parts but they were for a different unit and can not be used. Too pictures of the parts and attached them to the job. The office will contact whirlpool to have the correct parts sent out to the customer ; ordrng 1 W11367086 (Spreader)"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW2
Near Rochester, NY 14612
David
Job Details: 04/21/2021
Replaced dispenser and bellows due to unit leaking. Tested in diagnostics. Unit tested ok.
We serviced a
AMANA RANGE
Model ACR4303MFS3
Near Irondequoit, NY 14617
Evan
Job Details: 04/21/2021
Customer stating that unit was not operable due to unit displaying F1E0 code. Code is an internal board error causing unit flash code anytime bake or broil is used. Replaced board for this issue. Tested unit. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM01
Near Honeoye Falls, NY 14472
Steve
Job Details: 04/21/2021
Replaced harness and control for randomly tripping breaker.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KVEXVB00
Near Rochester, NY 14609
David
Job Details: 04/21/2021
Found unit leaking at the bottom left corner due to a plugged defrost drain. Cleared drain. And tested ice and water. Unit checks ok; dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEW
Near Webster, NY 14580
James
Job Details: 04/21/2021
Q1 n. Q2 n. Q3 n. Unit makes grinding noise. Found frost in freezer fan. Door looks like it was left ajar. Removed frost and fan no longer making noise.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Rochester, NY 14621
Evan
Job Details: 04/21/2021
Replacing bake element due to original element testing open causing unit not to heat. Replaced element. Ran preheat. Unit tested good
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ1
Near Rochester, NY 14606
Evan
Job Details: 04/21/2021
Replacing hinge due to hinge breaking causing door not to open. Replaced hinge. Tested door. Unit tested good
We serviced a
MAYTAG DISHWASHER
Model MDB7600AWW
Near Henrietta, NY 14467
Evan
Job Details: 04/21/2021
Customer stating that unit is producing growling noise again during cycle. Customer played video of issue for tech. Could hear noise customer was referring to in video. Ran unit and observed during cycle. While running unit empty could never replicate noise. Had customer load unit and listened to unit during cycle. Could never hear noise customer was referring too. Ran unit multiple times but never could hear noise. Advised customer to take video of unit when issue occurs. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHB00
Near Ontario, NY 14519
James
Job Details: 04/21/2021
Q1 n. Q2 n. Q3 n. Water drips from. Dispenser. Tested pressure at piercing valve. Water reservoir frozen. Defrosted reservoir and water pressure is still low from dispenser. Need valve. ; ordrng 1 WPW10179146 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Ontario, NY 14519
James
Job Details: 04/21/2021
F3e1 f8e3. Q1 n. Q2 n. Q3 n. Unit not completing cycle. Customer recently had pressure sensor and air trap replaced. Blew through pressure hose and tested. Unit is functioning properly. Customer is to monitor if problem persists replace acu W11201274
We serviced a
WHIRLPOOL RANGE
Model WFE710H0AE0
Near Rochester, NY 14624
David
Job Details: 04/21/2021
Replaced control and sensor due to heating error. Preheated oven to test. Unit tested ok
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Rochester, NY 14607
Evan
Job Details: 04/21/2021
Replacing timer due to knob breaking off timer causing unit to be inoperable. Replaced timer. Tested unit. Unit tests good
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WML55011HB5
Near Rochester, NY 14624
David
Job Details: 04/21/2021
Right side of console is cracked causing difficulty in opening the door. Ordering console ; ordrng 1 W11206155 (Right console)
We serviced a
MAYTAG DISHWASHER
Model MDB7749SBM3
Near Rochester, NY 14609
Evan
Job Details: 04/21/2021
Customer stating that panel would not respond to commands and unit had not drained previous cycle causing unit to leak. Could not get panel to respond. Removed door and reset control and key pad. After doing so unit began to respond. Was able to make cycle selections and run cycle. Ran full diagnostic cycle and confirmed panel was functioning. Customer to monitor issue and report back if issue persists.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Webster, NY 14580
James
Job Details: 04/21/2021
Q1 n. Q2 n. Q3 n. Unit is rusting called trade care team. Sr 7730530284. They said rust is covered under warranty. Need basket. ; ordrng 1 W11172199 (Basket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Penfield, NY 14526
James
Job Details: 04/21/2021
Q1 n. Q2 n. Q3 n. Unit repeatedly shows door open with doors closed. Inconsistent temperature and lights. Called techline. Sr 7729536460. They suspect doors not contacting switches far enough. Placed foam pads behind pantry drawers and adjusted freezer striker. Tested ff doors and they contact switches two inches before closing. Customer is to monitor if problem persists order lh pantry drawer.