Local Reviews

Appliance Tec Rated 4.8 out of 5 stars based on 1319 customer reviews

David L.

David L.

WASHER WHIRLPOOL WFC7500VW2 Customer declined service on this machine

Near Marigold Dr, Webster, NY 14580
David L.

David L.

DISHWASHER KITCHENAID KUDS35FXSS5 "Replaced shorted OWI due to unit not running complete cycles. Tested in diagnostics control is still shutting unit down before unit finishes filling. Quoted for control customer will contact the office when ready; ordrng 1 W10479761 (cntrl-elec), dspstn on spec-tagged invntry: 1 W10619006 LATCH"

Near Latta Rd, Rochester, NY 14612
David L.

David L.

RANGE MAYTAG MET8775XW Oven door was split due to missing screws on the bottom and a bent fastener in the door. Repaired door and added screws.

Near Wahlmont Dr, Webster, NY 14580
David L.

David L.

REFRIGERATOR AMANA ART318FFDW03 7725960348 called Techline after new compressor failed to start. Ordering new compressor ; ordrng 1 W11092625 (compressor)

Near Lake Ave, Rochester, NY 14613
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS965CIAH00 Temperatures were good . 0 in freezer . 39 in fresh food . Unit was set to 37 in freshfood section . . Refrigerator is cooling as expected. Unit does seem to go up in the lower 40 degrees area may be during defrost .

Near Hara Crescent, Fairport, NY 14450
Dave F.

Dave F.

DISHWASHER KITCHENAID KDTE104ESS1 Replaced rails for corrosion and for the door not staying closed during cycle . Tested unit in auto diagnostics. Tested good . S Code S22916; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK

Near Bay Park, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR KENMORE LFTR1814LW9 Replaced door gasket for being torn . Adjusted bottom hinge on fresh food door due to not being even. Sealed cabinet. Door is now sealing as expected.

Near Meigs St, Rochester, NY 14607
Dave F.

Dave F.

WASHER WHIRLPOOL WTW5000DW1 "Gearcase is squeaking. Motor is shorted can hear is crackling . Ordering actuator W10913953 . Motor W11283592, gearcase W11035751; ordrng 1 W10913953 (actuator) and 1 W11035751 (gearcase) and 1 W11283592 (motor-drve)"

Near E Main St, Palmyra, NY 14522
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Checked unit temps. Fresh food reading from33 to 41 depending on area. Freezer at 0 Called Techline to document. SR7725963242.

Near Stone Fence Rd, Rochester, NY 14626
David L.

David L.

REFRIGERATOR MAYTAG MSS25C4MGZ01 Found chunk of ice on bail arm binding it. Replaced ice maker. Customer to monitor

Near Kinmont Dr, Rochester, NY 14612
Dave F.

Dave F.

WASHER AMANA NTW4516FW3 Washer not draining . Replaced pump . Drain to pump hose keeps coming off .. used hose clamps to keep the hose from coming off. Tested unit in auto diagnostics. Tested good . Calibrated washer . Customer drain hose from unit is a little to long . Customer will fix issue with drain hose. Unit tested good .

Near Maiden Ln, Caledonia, NY 14423
Evan E.

Evan E.

WASHER WHIRLPOOL WTW8500DC0 Customer stated that unit was very loud while in spin. Upon inspection discovered that bearing inside gear case was failing causing unit to produce large howling noise while in spin. Checked for codes no codes present. Ran diagnostic cycle. Unit was very loud while in spin. Ordering gear case ; ordrng 1 W10811956 (GEAR CASE )

Near Barrow Hill, Webster, NY 14580
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW4850HW1 Replaced gear case. Unit testing good.

Near Rush Hills Dr, Rush, NY 14543
Shaiman C.

Shaiman C.

DISHWASHER MAYTAG MDB7749SBW0 Certain functions on the user interface would illuminate however the start button would not work. Replaced console/user interface. Unit testing good. ; dspstn on spec-tagged invntry: 1 W10595568 CNTRL-ELEC

Near Sanhurst Dr, Scottsville, NY 14546
Evan E.

Evan E.

WASHER MAYTAG MVWC465HW2 Customer stated that unit was producing large banging noise while in spin. Upon inspection checked for error codes discovered no codes present. Ran diagnostic cycle unit completed cycle as it should. Spoke with customer about load that caused issue customer stated they were washing a set of queen bed sheets on normal wash. Encouraging customer to to use bulky items/ sheets setting instead for optimal wash performance. Unit tested good otherwise

Near Miyah Dr, Webster, NY 14580
Shaiman C.

Shaiman C.

DRYER MAYTAG MEDC465HW0 "Customer states unit is causing the breaker to randomly trip, and it takes an extended amount of time for the unit to dry. Once the breaker is reset, the unit works as it should. Inspected the panel box and verified that the 240v breaker for the dryer gets warm after the dryer has been running for a while; which is not normal. Unit passed vent test. Suspecting the weak breaker may also be causing the long dry times."

Near Cougar Cir, West Henrietta, NY 14586
David L.

David L.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Replaced torn gaskets

Near Legran Rd, Rochester, NY 14617
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS555SIHW00 Unit was not making ice because the ice maker was switched to the off position behind the ice bin. Tested ice maker is diagnostics. Harvest passed. Fill failed due to a frozen tube. Thawed tube. Ice make filled afterwards

Near Doris Rd, Irondequoit, NY 14622
David L.

David L.

REFRIGERATOR WHIRLPOOL WRFA32SMHZ01 Freezer building frost on product. Found the fresh food door mullion heater was off causing cold water to drip on the freezer door gasket causing the infiltration. Turned on the heater and sealed the liner to the cabinet. Raised door a bit for better gasket contact. Customer to monitor

Near Jewelberry Dr, Webster, NY 14580
David L.

David L.

REFRIGERATOR FRIGIDAIRE FFHS2611PFBA Freezer door binding slightly. Greased cam and adjusted lower hing. Door shuts properly.

Near Maryview Dr, Webster, NY 14580
David L.

David L.

DRYER MAYTAG MEDB835DW3 Sr775726088 called Techline to document finding on dryer for long dry times. Arrived as a very small load was just finishing. Load ran for 40 min and all items were as expected. Air flow testing good. Customer has a brand new clean vent. Adjusted the sensor dry setting to add 30%more dry time. Techline did not recommend doing anything else.

Near Stone Island Ln, Penfield, NY 14526
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT318FZDM02 Unit has a low side leak and is not cooling. Will require an evaporator and compressor. Unit is OOW quoted for evaporator and compressor. Customer denied the repair.

Near Pilgrimport Rd, Sodus, NY 14551
David L.

David L.

RANGE WHIRLPOOL AGR5725RDQ Unit was not lighting due to a weak ignitor. Replaced the ignitor. Unit tested good.

Near Ridge Rd, Ontario, NY 14519
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Replaced door due to dent and cracked bin

Near Creek Field Dr, Webster, NY 14580
Shaiman C.

Shaiman C.

DISHWASHER KITCHENAID KDFE104DSS1 Replaced wheel assemblies. Unit testing good.

Near Parma Center Rd, Hilton, NY 14468
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL MBF1958XEQ1 Freezer evap frosted over . Went into diagnostics. Tested thermistors tested good . Tested heater . Tested good . Defrost thermostat tested good . Unit needs jazz board WPW10503278 . Installed . Defrosted unit . Unit tested good .; used 1 WPW10503278 (ADC - JAZZ) from stock

Near Morgan Rd, Scottsville, NY 14546
Shaiman C.

Shaiman C.

DISHWASHER KITCHENAID KDPE234GPS0 Front door went missing. RTM declined further repair.

Near Owens Rd, Brockport, NY 14420
Steve M.

Steve M.

DISHWASHER KITCHENAID KDTE334GPS0 "Replaced upper racks for door not closing properly. The door is closing properly. ; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"

Near Sessler Dr, Geneva, NY 14456
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX7355DBM00 S38253 replaced defrost drain for ice accumulation on freezer floor. The refrigerator heck’s good. ; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN

Near Hillside Dr, Newark, NY 14513
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFF305ESS02 Damper is very loud . Replaced damper . . Tested unit . Tested good .

Near Fairport, NY 14450
Dave F.

Dave F.

COOKTOP WHIRLPOOL WFE320M0ES2 Wrong property address . Lady in office wasn't sure what property this was for .

Near Salori Ct, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS965CIAH00 Fresh food section is 35 degrees unit is set for 36 . Freezer set to 0 Temps are 0 . Damper making alot of noise . Replaced . Tested unit . Tested good . Unit is making ice and temperatures are correct . Evap fan is working. Tested thermistors in diagnostics. Tested good . Tested heater . Tested good . No frost build up on evap .

Near Hara Crescent, Fairport, NY 14450
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced freezer module for no light.

Near Schlegel Rd, Webster, NY 14580
Evan E.

Evan E.

DRYER MAYTAG MGD6630HW0 Customer stated that unit was rattling while unit was running. Upon inspection discovered that screws for heater bracket were extremely loose in addition to motor mount brackets. Tightened both and ran multiple test cycles. Ran unit for customer once reassembled. Unit tested good

Near Sturbridge Ln, Pittsford, NY 14534
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTM354DSS5 Customer stated that top rack was falling. Upon inspection discovered that adjuster on right side of rack had come disassembled cover for adjuster had fallen off causing rack not to sit correctly. Reassembled adjuster and tested rack for customer. Unit tested good ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK

Near Millwood Ct, Pittsford, NY 14534
David L.

David L.

DISHWASHER KITCHENAID KDFE104DWH5 Reinstalled dispenser gasket. The wash motor is only operating intermittently. Will run but will not always spray. Ordering sump and lower spray arm. ; rqstng P&A on 1 W10858786 (arm-spray) and 1 W11085683 (pump&motor)

Near Cory Corners Rd, Marion, NY 14505
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL KDFE104HPS0 "Unit fills with water but bottom spray arm does not function properly. Replaced motor. Unit still would not wash correctly. Upon further investigation discovered there is no drain loop installed; just a short hose going from the drain pump to a pipe in the basement. Due to the drain setup, water would siphon out as the unit was filling. Sending hoses to customer. ; ordrng 1 8269144SHIPDIRECT (DRAIN HOSE SHIP DIRECT) and 1 WPW10545278SHIPDIRECT (DRAIN HOSE W/ CHECK VALVE SHIP DIRECT)"

Near Bridgewood Dr, Rochester, NY 14612
Evan E.

Evan E.

WASHER WHIRLPOOL GHW9150PW4 Customer stating that unit is filling on its own after cycle has finished. Ran diagnostic cycle and actuated cold and hot valves on & off. Discovered that cold valve is staying open causing issue. Unit needs water valve. Ordering water valve

Near Sweet Maple Run, Webster, NY 14580
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDF760SADM3 "Replaced inner door, bottom seal and hinges. Replaced pump. For persistent leaking while washing. Customer is goin to monitor"

Near Brighton St, Rochester, NY 14607
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED5520SQ0 Replaced temp selector switch. Customer monitor.

Near Fairhill Dr, Rochester, NY 14618
Evan E.

Evan E.

WASHER MAYTAG MHW8150EW0 Customer stated that unit is not dispensing soap through dispenser properly. Upon inspection discovered that customer was not adjusting detergent concentration before cycle causing minimal soap to enter machine. Tested concentration adjustment during cycle and found that when setting unit to 2x concentrate this will dispense generous amount of detergent into machine. Spoke with customer about adjusting concentration based on cycles. Customer was also inquiring about black spots on top of dispenser. Advised customer that best solution is to clean with oxi every 5-6 months to prevent build up. Unit testing good otherwise.

Near Tobey Brook, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Replaced Orion control for not cool Ff section. Same result. Called tech line again and retested. Found bad thermistor reading this time in FF compartment. 96. Other times when we tested it was 60. Tech line wants to ; ordrng 1 W11099568 (cover-evap) and 1 W11314429 (UI)

Near West St, Geneva, NY 14456
Evan E.

Evan E.

DISHWASHER GE GDT720SGF0WW Replacing wash motor kit due to unit windings inside motor going bad causing unit to be very noisy while running. Replaced wash motor and drain pump. Ran test cycle. Unit tested good

Near Waterford Cir, Rochester, NY 14618
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW9150WW00 Customer concerned about unit leaking under heavy loads. No error codes stored. Ran auto test cycle and could not recreate issue. Suspected a failed bellow. Customer declined further repair.

Near Beech Rd, Pittsford, NY 14534
Shaiman C.

Shaiman C.

DISHWASHER MAYTAG MDB7759SAB3 Customer concerned about unit leaking. Gasket was ripped in the corners. Replaced inner gasket. Repair successful. ; dspstn on spec-tagged invntry: 1 W10300924V GASKET

Near Pittsford Mendon Center Rd, Pittsford, NY 14534
Evan E.

Evan E.

WASHER AMANA NTW4516FW3 Customer stated that unit would not progress through cycles. Upon inspection discovered that lid was loose causing latch to not align properly. Located lid screws and tightened. After doing so unit was able to lock lid and start cycle. Ran diagnostic cycle. Checked for error code. Cleared code f5e2 (lid latch fault). Unit tested good ; dspstn on spec-tagged invntry: 1 W11170317 CONTROL

Near Norton Village Ln, Rochester, NY 14609
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRB329DMBM00 Techline SR 7725948747 . Unit is not Cooling . Compressor is running . But is not cooling . Techline said put UV drier on unit needs sealed system work . Ordering UV drier WPW10143759 . Ordering door 13107553SQ . Badge W11223753 . ; ordrng 1 13107553SQ (dor-fip ss) and 1 W11223753 (nameplate) and 1 WPW10143759 (dryer)

Near Millay Cir, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRMF706ESS01 Unit is not defrosting . Called techline SR 7725951181 . Checked thermistors tested good . . Techline said to replaced is control board . WPW10675033 ordering board .; ordrng 1 WPW10675033 (cntrl-elec)

Near Clover St, Pittsford, NY 14534
Evan E.

Evan E.

RANGE KITCHENAID KFED500EWH03 Customer stating that they cannot summer with front left burner. When setting temp for dual burner unit will not heat. Replaced switch and tested element again. Element is experiencing same result. Ordering left front element ; ordrng 1 W11101459 (LF BURNER )

Near Quailbush Dr, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR KENMORE 106.50023.211 Temps are warm In Freezer. The frost pattern looks good on bottom of evaporator. Ordering thermostat for no ice. ; ordrng 1 W10396166 (thermostat)

Near Chablis Dr, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS321SDHB01 Found evaporator frosted. The defrost thermistor failed in diagnostics. After defrosting it passed. The thermistor had good resistance. Called tech line. They want to replace thermistor. ; ordrng 1 W11366397 (HARNESS)

Near Roberts Dr, Victor, NY 14564
Steve M.

Steve M.

RANGE WHIRLPOOL WEE730H0DS0 Ordering correct color; ordrng 1 W10728516 (panl-cntrl)

Near Butternut Dr, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFI2269FRZ Found damper as frozen. Also did not read open or closed in diagnostics. Repeated connection and control read damper. Ordering damper. ; ordrng 1 WPW10127427 (control)

Near Bloss St, Rochester, NY 14608
Dave F.

Dave F.

OVEN-MW COMBO JENN AIR JMW2427DS01 F2E0 key pad disconnected error code . called techline SR 7725953307. Checked all user interface connections. All connected and proper location of wires . Ordering new user interface. As techline suggested. W11236900; ordrng 1 W11236900 (console)

Near Woodcliff Terrace, Fairport, NY 14450
Evan E.

Evan E.

DRYER KENMORE 417.804127 Customer stated that drum wouldn’t move. Upon inspection discovered that bearing in rear of unit had gone bad. Bearing had made contact with heater. Ordering bearing and heater ; ordrng 1 131553900 (HEATER ) and 1 5303281153 (BEARING KIT )

Near Maria St, Rochester, NY 14621
Evan E.

Evan E.

RANGE WHIRLPOOL WFE525S0HZ1 Customer stated that unit needs cooktop. Unit is outside of 30 day cosmetic window. Customer will need to call whirlpool to seek cosmetic authorization. ; ordrng 1 W11156895 (COOKTOP )

Near East Ave, Rochester, NY 14610
Evan E.

Evan E.

OVEN WHIRLPOOL WFG770H0FZ0 Customer stated that bake would not light. Checked for error codes upon arrival. No codes present. Discovered that ignitor was failing to spark at bake burner. Broil was functioning as it should. Installed new ignitor unit still would not spark. Called techline 7725934562 techline recommendation is replacement of dsi board. Ordering DSI board ; ordrng 1 WPW10511278 (DSI SPARK MODULE )

Near Manordale Ln, Rochester, NY 14623
Evan E.

Evan E.

RANGE MAYTAG MER8800FZ2 Customer stating that oven light is not stating lit. Upon inspection discovered issue with harness connector and p6 on control. Issue is with connector on harness and also pins on control. Ordering harness and control ; ordrng 1 W11188459 (HARNESS ) and 1 WPW10340323 (CONTROL)

Near Winding Wood, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF560SMYM00 "Freezer frosting up still . Called techline SR 7725728072 . Had called techline in previous called . SR number above is the same number . . Previous call I was told to change the UI because that was what controls the defrost in this unit . Called techline today . They said to replace the control in the back as that is the one that controls the defrost . confirmed that the info from previous call was wrong . Tested thermistors at control. Tested good and were within resistance range . Ordering control board W11034366; ordrng 1 W11034366 (cntrl-elec), dspstn on spec-tagged invntry: 1 WPW10420741 SWITCH-PTS"

Near Ridgeview Dr, East Rochester, NY 14445
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Left hand door . Liner not molded right and is not contacting the door switch and pushing it in all the way . Ordering new door W11104477 .checked door leveling and door hinge they are in the correct location .; ordrng 1 W11104477 (dor-fip)

Near W Ivy St, East Rochester, NY 14445
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KBFS25EWMS1 Mildew on door gaskets . Found that the humidity control was on turned on. Which may cause that . Gaskets that we're ordered were the wrong color . Ordering right ones W10830162; ordrng 2 W10830162 (gasket-fip)s

Near Bowns Hill Ln, Fairport, NY 14450
Steve M.

Steve M.

WASHER MAYTAG MHW5500FW1 Sr#7725932064Tested unit. Unplugged each component and restarted machine. No response. The ui has power but not responding. Ordering ui and control again. Called tech line to document due to reoccurring issue. ; rqstng P&A on 1 W11218376 (UI)

Near E Henrietta Rd, Rush, NY 14543
Steve M.

Steve M.

RANGE WHIRLPOOL WEE510S0FV1 Part came in damaged Ordering another console. ; ordrng 1 W10893944 (panl-cntrl)

Near Cedars Ave, Churchville, NY 14428
David L.

David L.

WASHER MAYTAG MVWB766FW1 Detergent drawer is rusting. Ordering detergent drawer. Gearcase is making a noise at low speed. Ordering gearcase ; ordrng 1 W10811956 (GEARCASE) and 1 W10919352 (drawer)

Near Lyncourt Park, Rochester, NY 14612
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29BBMS00 Fresh food evaporator fan is very loud. Ordering a new fan; ordrng 1 W10633627 (motor-evap69.82)

Near Peak Hill Dr, Rochester, NY 14625
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF993FIFM00 Parts ordered were incorrect. Part needed is the reservoir. Located the reservoir and called the customer to reschedule. ; ordrng 1 W10879761 (reservoir)

Near Greenway Blvd, Churchville, NY 14428
David L.

David L.

MICROWAVE GE JVM3160RF2SS Replaced latch and switches. Unit still tripping breaker after powering on. All switches operational. Power relay is not changing position and is likely causing the issue quoted for control. Customer denied repair. ; saved tckt

Near Hinkleyville Rd, Spencerport, NY 14559
Evan E.

Evan E.

WASHER FRIGIDAIRE FAFS4272LW0 Customer stated that cycle time was changing and items were coming out wet. Upon inspection discovered that spin speed had been adjusted causing time adjustment. This was also reason items were coming out wet. Ran test spin cycle to confirm function. Unit tested good ATEC Warranty

Near East Ave, Rochester, NY 14610
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL LGQ8000JQ4 "Unit would not heat, no flame present, customer states there was a gas smell before failing completely. Jumped wires going to thermal fuse & ignitor illuminated. Flame ignited twice then failed the third time. Igniter was strong enough to activate coils but too weak to light flame; thus causing gas smell. Replaced thermal fuse, returning to replace ignitor. ; ordrng 1 279311 (IGNITOR ), used 1 WP3392519 (FUSE-THERMAL) from stock"

Near Mulberry St, Rochester, NY 14620
Evan E.

Evan E.

RANGE MAYTAG MGR5775QDS Replacing ignitor due to old ignitor failing to light bake element. Replaced ignitor. Ran test cycle. Unit tested good

Near Larchwood Dr, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL SX22SL Compressor on unit is seized . Quoted customer for compressor and sealed system work . Customer decided best to by new unit due to age .

Near Park Forest Dr, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF532SMHZ00 Replaced ice maker due to not cycling . Installed new ice maker . Cycled unit . Tested good . Customer water pressure was a little low . Customer will fix issue .; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER

Near Boughton Rd, Victor, NY 14564
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB880BW0 Customer concerned about water continuously dripping into the basket. Suspecting failed water valves. ; rqstng P&A on 1 W10853723 (WATER VALVES)

Near Carmas Dr, Rochester, NY 14626
Dave F.

Dave F.

WASHER WHIRLPOOL WFW9150WW01 Bellow has discoloration. Customer wants it replaced. Replaced bellow tested for leaks . No leaks . Unit tested good .

Near Bowns Hill Ln, Fairport, NY 14450
Steve M.

Steve M.

DISHWASHER KITCHENAID KDFE304DSS1 Tested dishwasher in diagnostics and could not recreate issue. Found it was tipped forward and the water was more towards the front of unit. Tipped back and added a screw under machine to prevent it from moving. While inspecting the upper rack I broke the tab on right adjuster. Ordering adjuster. ; ordrng 1 WPW10546503 (adjuster)

Near Ambleside Dr, Fairport, NY 14450
Dave F.

Dave F.

OVEN WHIRLPOOL WOS51EC0HS01 User interface would not stop cycling on and off . Power cycled unit . No change . Reseated connections to UI . No change . Replaced user interface. Tests unit . Tested good .

Near W Lake Rd, Canandaigua, NY 14424
Dave F.

Dave F.

MICROWAVE WHIRLPOOL WML55011HS2 Replaced magnetron thermostat. Tested unit . Tested good . It is heating .

Near Park Ave, Canandaigua, NY 14424
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer stated the ice maker was only making ice sporadically after repair. This weekend it was working though. Tested ice maker and it is functioning as expected. Customer is going to monitor.

Near Golden Oaks Way, Rochester, NY 14624
David L.

David L.

DISHWASHER KITCHENAID KDTE104ESS4 Replaced the control due to the dispenser not opening. Verified dispenser and heater operation in diagnostics. Unit tested good.

Near Bailey Rd, Hilton, NY 14468
David L.

David L.

REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced control and thermistor harness due to frosting of the fresh food evaporator per tech line. Cleared ice from evaporator and defrost drain. Customer to monitor. The customer was not home for a signature

Near Wimbledon Rd, Rochester, NY 14617
David L.

David L.

REFRIGERATOR GE GFSS6KKYCSS Remove ice from defrost drain and installed heater adapter kit to keep drain from freezing. Pulled unit out and cleaned drain tubes and check valves. Customer to monitor

Near Bryden Park, Webster, NY 14580
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL LGQ8000JQ4 "Unit would not heat, no flame present, customer states there was a gas smell before failing completely. Jumped wires going to thermal fuse & ignitor illuminated. Flame ignited twice then failed the third time. Igniter was strong enough to activate coils but too weak to light flame; thus causing gas smell. Replaced thermal fuse, returning to replace ignitor. ; ordrng 1 279311 (IGNITOR ), used 1 WP3392519 (FUSE-THERMAL) from stock"

Near Mulberry St, Rochester, NY 14620
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF555SDFZ Moisture building in fresh food section when door is opened. Slight moisture on shelving due to normalInfiltration furring humid weather. Gaskets sealing well. Went over use and care with the customer.

Near Brick Landing Pl, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF560SEHV00 Found unit not cooling in the fresh food section. The bail bail arm on the ice maker was disconnected allowing ice to build and prevent the door from shutting. This causing ice to form near the fan and stop it from turning. Removed evaporator cover and cleared ice. Fan testing good. Reinstalled cover and reattached the bail arm. Customer to monitor

Near Ambrose St, Rochester, NY 14608
Shaiman C.

Shaiman C.

WASHER HOTPOINT HTWP1400F1WW "Customer states unit won’t spin or drain, tub full of water. No error codes on motor. Drain pump sounds like it’s running but won’t drain. Removed water from tub. Upon replacing pump, discovered a foreign object blocking the impeller; most likely the cause of failure. Replaced pump. Unit testing good."

Near Caroline St, Rochester, NY 14620
Shaiman C.

Shaiman C.

DISHWASHER MAYTAG MDB8989SHZ0 Dispenser was cracked causing the spring mechanism to fall out. Replaced dispenser. Unit testing good.

Near Montclair Dr, Irondequoit, NY 14617
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWX655DW0 "F5E2, F7E1, F0E5 error codes stored. Agitator was loose upon arrival. Ran test verification cycle and unit would not spin as it should. Hub splines were worn. Replaced hub then secured agitator. Unit testing good. ; dspstn on spec-tagged invntry: 1 W10914557 PUMP-DRAIN , used 1 W10528947 (HUB) from stock"

Near Ballad Ave, Rochester, NY 14626
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED9470WW1 "Large thermal event caused significant damage to the wire harness, top panel, user interface, and control board. Smoke damage within the entire cabinet of unit, including the drum. Unit is unrepairable. Whirlpool safety team will be reaching out to customer for a resolution. Tech Line SR#: 7725941275Safety Team SR#: 7725941511"

Near Trimmer Rd, Spencerport, NY 14559
Dave F.

Dave F.

OVEN WHIRLPOOL WFE525S0HV1 Panel that covers the door that is held on by adhesive foam has pulled away . Heated panel and foam adhesive. Pushed panel back together.panel is now holding together as expected. Unit came delivered like that . If problem persists may need adhesive foam tape .

Near Mountain Ash, Canandaigua, NY 14424
Evan E.

Evan E.

RANGE WHIRLPOOL WFG320M0BS3 Customer stated that while running bake cycle outer door glass had shattered. Customer stated door was extremely hot when glass shattered. Upon inspection discovered that door was not properly installed.Door was missing mutual was screws along bottom of door frame. Replaced outer glass and replaced screws. Ran test bake cycle to 350 degrees. Inspected door once preheating unit. Temperature around door is normal. Unit tested good

Near Laurelhurst Rd, Rochester, NY 14626
Steve M.

Steve M.

REFRIGERATOR AMANA ABB1922FEQ Tested refrigerator. Both fans and the damper are working as expected. No abnormal noises. Cleaned coils and checked in machine compartment for anything g that could be hitting the fan. Everything looks good. The customer is going to monitor.

Near Penfield Rd, Rochester, NY 14625
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFC300ESS01 Found top of door hitting cabinet. Moved unit. Door is closing. Found water on freezer seal. Turned humidity control on and caulked frame where cabinet meets liner.

Near Bending Oak Dr, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Found rails were frozen. Removed frost and added grease to bearings. Found gaps in liner and top of freezer was frosted up. Removed frost. Raised door and added perma gum behind gasket. Caulked frame. The freezer tests good.

Near Red Oak Ln, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR AMANA ABB1924WEW2 "S38253 replaced defrost drain for ice accumulation on freezer floor. Removed all ice. The refrigerator tests good ; dspstn on spec-tagged invntry: 1 W11197501 CONTROL PANEL , used 1 W10619951 (TUBE-DRAIN) from stock"

Near Parrish Rd, Honeoye Falls, NY 14472
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDT780SAEM1 Customer stated that unit was dripping from right side of door intermittently. Upon inspection discovered build up of debris near right side gasket and inside door and also air gap inside door was full of debris. Cleaned air gap and also right rode gasket. Ran diagnostic cycle and monitored unit during operation. Could not replicate leak. Customer to monitor if issue persists. If issue arise’s again. Order door gasket. W10300924; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP

Near Montclair Dr, Rochester, NY 14617
Steve M.

Steve M.

DISHWASHER KITCHENAID KDPE234GPS0 Replaced motor sump for not starting. The dishwasher was unhooked when I replaced sump. I could not test. ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR

Near Boulder Creek Dr, Rush, NY 14543
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WGD4850HW0 Door catch was damaged preventing door from closing properly. Replaced catch. Repair successful.

Near Martin Rd, West Henrietta, NY 14586
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29PBMS00 There is ice build up in the freezer due to the freezer door gasket falling off at the bottom of the door. Unable to reinstall due to wear. Ordering freezer gasket; ordrng 1 W10407216 (gasket-fip)

Near Greenridge Crescent, Hamlin, NY 14464
David L.

David L.

REFRIGERATOR MAYTAG MFF2558VEM10 "The bail arm is not longer fastened into the ice maker. Replaced the ice maker and secured bail arm. The ice maker in the parts break down did not match the current equipment. Substituted parts to match. ; dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER , used 1 W10884390 (ICEMAKER) from stock"

Near Hickory Manor Dr, Rochester, NY 14606
David L.

David L.

RANGE FRIGIDAIRE FEF450WFDC Readjusted oven door that had come out of the receiver. Door shuts properly

Near Hrezent View Ln, Webster, NY 14580
David L.

David L.

DRYER WHIRLPOOL MED8200FW2 Unit was running when I arrived and had some moisture on the door. Saw the steam valve spraying into the drum. This is because the reduced static option had been selected which will add moisture at the end of the cycle to reduce static cling. This will also take place if the steam boost setting is on. Cleaned seal that was allowing water to drip out of the door slightly. Sent a copy of the use and care guide to the customer as a reference.

Near Old Stonefield Way, Pittsford, NY 14534
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW4850HW1 Customer states the unit grinds at the end of the cycle while it’s spinning. No error codes stored. Ran a test verification cycle with no issues. Tested spin in manual diagnostics. Unit indeed made unusual noise and seemingly hesitate briefly at consistent intervals. Suspecting an object is stuck between the outer basket and inner tub. Returning with gear case in case otherwise. ; ordrng 1 W11035747 (GEAR CASE)

Near Rush Hills Dr, Rush, NY 14543
Shaiman C.

Shaiman C.

WASHER KENMORE 110.2087299 "Unit would not spin or drain. Manually pressed the lid switch, then the unit began to spin and drain. Suspecting a faulty lid switch. ; ordrng 1 WP3949238 (LID SWITCH)"

Near Coach Side Ln, Pittsford, NY 14534
Shaiman C.

Shaiman C.

DRYER KENMORE 110.967427 Customer reports that the unit heats intermittently. F1 error code (Control Failure) stored. Control board should be replaced. ; ordrng 1 WPW10174746 (CONTROL)

Near Silco Hill, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KSF26C4XYY03 Doors and hinges for top and bottom were removed . Installed hinges . Looked for physical damage . No damage . Greased hinges and installed doors . Look at wire harness on the left hand door . No tears . Hooked up water line to refrigerator. Turned on looked for leaks . Tested water dispenser. Tested good . Leveled unit . Felt the cabinet was getting hot . Went to test four condenser fan not running . Tested power at fan plug . Has 120 volts . Ordering fan WP2188874 . Customer has extended warranty and is going to call .; ordrng 1 WP2188874 (condenser fan motor)

Near Harvard St, Rochester, NY 14610
Evan E.

Evan E.

MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 "Customer stated that unit was tripping breaker every time new light bulb was installed. Replaced thermal fuse due to fuse testing open. Unit powered up as it should. Ran test cycle. Unit is now functioning. Light socket and possibly control will need to be replaced ; ordrng 1 W10210871 (SOCKET ) and 1 W11342846 (CONTROL), dspstn on spec-tagged invntry: 1 W10138793 FUSE-THERMAL"

Near Constance Way W, Rochester, NY 14612
Evan E.

Evan E.

RANGE WHIRLPOOL WFE505W0HS1 Customer stated that when removing drawer discovered that side panels of oven were beginning to rust from inside out. Included pictures of issue. Ordering side panels ; ordrng 2 WPW10162245 (SIDE PANEL )s

Near Frost Meadow Trail, Rochester, NY 14612
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Ice maker won't cycle . Tested power at L and N on ice maker held door switch did not get power going to icemaker . Ordering control W11043763 . Bring new ice maker in case . ; ordrng 1 W11043763 (cntrl-elec), dspstn on spec-tagged invntry: 1 W11043013 VALVE"

Near Thomas Rd, Canandaigua, NY 14424
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Everything in the fresh food is frozen. Could not get damper to close ordering damper and thermistor; ordrng 1 W11317276 (diffuser) and 1 WPW10384183 (thermistor)

Near Ellery Rd, Rochester, NY 14612
David L.

David L.

REFRIGERATOR MAYTAG MFW2055DRM01 "The unit needs and drain tube drain tube sent out was not the correct part. Reordering ; rqstng P&A on 1 W11190084 (tube-drain), dspstn on spec-tagged invntry: 1 W11190084 TUBE-DRAIN"

Near Butcher Rd, Hilton, NY 14468
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW4816FW2 Unit would not turn on. LED indicator light on board was not illuminated. Replaced board. Unit would work as it should however a scraping noise was present during spin. Removed basket then reassembled. Noise went away. Suspecting the basket was misaligned on the shaft. Unit testing good.

Near Le Pere Dr, Pittsford, NY 14534
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWX655DW Customer states clothes aren’t coming out clean. F0E5 code stored. Basket was not centered most likely causing machine to become off balance then stop spinning. Leveled machine then calibrated. Unit testing good.

Near Scio St, Rochester, NY 14605
Dave F.

Dave F.

VAN FORD TRANSIT CONNECT RF bearing fixed . Oil change . Paid with company card . Sent receipt to office

Near Rockwood St, Rochester, NY 14610
David L.

David L.

RANGE JENN AIR JDR8895BAS Front right burner valve is not able to be adjusted and is causing lighting problem. Quoted 421.12 for valve replacement. It’s likely the burners will have to be drilled out in order to service the manifold. Explained this extra cost to the customer. They declined to have it repaired. (649.42) cycled both oven to check temperature. Both averaging 3 valve is 7502P562-60

Near Martin Rd, Hamlin, NY 14464
David L.

David L.

DRYER GE DCCB330GD0WC Replaced gas coils due to intermittent heat. Unit tested good; used 1 279834 (COIL KIT) from stock

Near Titus Ave, Irondequoit, NY 14617
David L.

David L.

DRYER ROPER REX5634KQ1 Replaced broken belt due to unit not spinning . Rollers and idler checked good. Clear ; used 1 341241 (BELT) from stock

Near Woodside Pl, Rochester, NY 14609
David L.

David L.

REFRIGERATOR KITCHENAID KRFF300ESS Customer had the door slightly ajar which caused some frost build up. Door had been adjusted before I arrived and is sealing well. No first at this time. Checked closures and gaskets. Unit checking good.

Near Stonehenge Rd, Rochester, NY 14609
Evan E.

Evan E.

MICROWAVE WHIRLPOOL WMH78019HZ0 Customer stating that unit will not shut light off when shutting door and now door will not stay shut. Unit needs updated interlock switches. Installed new interlock switches. Tested unit. Unit tested good

Near Wheatstone Cir, Fairport, NY 14450
Evan E.

Evan E.

WASHER WHIRLPOOL WFW95HEDW0 Customer stated that unit would be stuck in drain lockout mode at end of cycle. Checked for error codes. Unit displaying code f8e3 for overflow condition. Suspecting Blockage at airtrap. Inspected airtrap and discovered trap was clogged with debris. Removed airtrap to clean. Cleaned trap and reinstalled. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP

Near Montgomery Glen Dr, Webster, NY 14580
Evan E.

Evan E.

DRYER WHIRLPOOL WGD8500BW0 Customer stating that they are not able to shut door. Upon inspection discovered that door catch was not aligning with strike. Discovered that catch clip was broken off causing issue replaced catch. Tested door. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10111905 CATCH

Near Railway Crossing, Webster, NY 14580
Evan E.

Evan E.

OVEN WHIRLPOOL WGG745S0FS Customer stated that while running bake cycle on lower oven unit would not heat up. Upon inspection discovered ignitor was failing to light burner bar. Replaced ignitor ran test bake cycle unit tested good. Customer also stating that upper oven broil is experiencing same issue. Replaced ignitor for broil. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR

Near Milburn St, Rochester, NY 14607
Evan E.

Evan E.

DISHWASHER WHIRLPOOL DU1055XTVS2 Customer stated that unit was not powering up. Upon inspection discovered that thermal fuse had blown. Replaced fuse and ran test cycle. Unit tested good

Near Windsor St, Rochester, NY 14605
Evan E.

Evan E.

MICROWAVE WHIRLPOOL WMH31017HS3 Customer states that unit is flashing F4e1 error code. Discovered that relay has been welded shut causing issue. Replaced board and ran test cycle. Unit was still having issue after replacing board replaced interlock switches Unit tested good; used 1 W11244490 (INTERLOCK) from stock

Near Long Pond Rd, Rochester, NY 14626
Dave F.

Dave F.

DISHWASHER MAYTAG MDB8959SFZ4 "Replaced tracks with truck stock W11259785 and W11259786 . Tracks had separated. Special Project S22916 . Tested unit . Tested good no error codes .; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"

Near Mattock Pl, Pittsford, NY 14534
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDT750SAHV Door isn't shutting . Feels hard to pull and is making noise . Found a piece of insulation had wrapped around the rope to the pulleys for the doors and got tangled . Removed insulation and make sure it would happen again . Tested unit . Tested good .

Near Ashwood Ln, Victor, NY 14564
Dave F.

Dave F.

DRYER AMANA NED4655EW1 Called techline SR 7725928081 . Found Heater was grounded to unit and wouldn't turn on. Replaced heater element and timer . Tested unit . Tested good . Vent tested good . Recommended replaced vent as the type that is used is not recommended.

Near W Lake Rd, Geneseo, NY 14454
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDT780SAEM1 Replaced motor. Unit testing good.

Near Latta Rd, Rochester, NY 14612
David L.

David L.

FREEZER WHIRLPOOL WRF555SDFZ08 Replaced warped door due to air infiltration. Unit tested good

Near Parsons Acres, Ontario, NY 14519
David L.

David L.

REFRIGERATOR AMANA ARB8057CB Unit was not cooling due to a failed start device replaced with spare. Did not charge for part

Near Binnacle Point, Rochester, NY 14622
David L.

David L.

OVEN AMANA AER6603SFW2 Oven door had come out of its hinges. Reinstalled oven door. Oven tested good

Near Zellweger Beach Rd, Hilton, NY 14468
Evan E.

Evan E.

MICROWAVE WHIRLPOOL WMH31017HS3 Customer states that unit is flashing F4e1 error code. Discovered that relay has been welded shut causing issue. Replaced board and ran test cycle. Unit was still having issue after replacing board replaced interlock switches Unit tested good; used 1 W11244490 (INTERLOCK) from stock

Near Long Pond Rd, Rochester, NY 14626
Steve M.

Steve M.

RANGE ELECTROLUX EW30DS65GS7 Replaced user interface controller for f15 signal error code. The rename heated and tested good.

Near W Lake Rd, Geneseo, NY 14454
Evan E.

Evan E.

WASHER WHIRLPOOL LSQ8520JQ0 Customer stated that unit would not spin still since repair. Upon inspection discovered that lid switch connector was loose causing issue. Reseated connector and ran spin cycle. Unit began to spin. Unit tested good

Near Alvin Pl, Rochester, NY 14607
Evan E.

Evan E.

DISHWASHER MAYTAG MDB4709AWB1 Customer stated that unit was not powering up. Checked for 120v at control. Control was not receiving power. Thermal fuse tested closed. Checked connection at junction box. Discovered that unit had shorted out on neutral side on line. Thermal event had occurred at wire nut. Trimmed and replaced wire nuts. Tested unit. Unit tested good

Near Brunswick St, Rochester, NY 14607
Evan E.

Evan E.

WASHER WHIRLPOOL LSQ8520JQ0 Customer stated that unit would not spin still since repair. Upon inspection discovered that lid switch connector was loose causing issue. Reseated connector and ran spin cycle. Unit began to spin. Unit tested good

Near Alvin Pl, Rochester, NY 14607
Evan E.

Evan E.

RANGE FRIGIDAIRE PLGS389ECI Replacing control board due to board shorting out during bake cycle. Unit was intermittently Turning on and off. Replaced control. Tested bake /broil all functions working as they should. Unit tested good

Near Runnymede Ct, Rochester, NY 14618
Evan E.

Evan E.

WASHER MAYTAG MHW8200FW0 Replacing control due to unit not spinning out clothes. Items are coming out water at the end of the cycle. Replaced control and ran diagnostic cycle. Unit completed all portions of test cycle as it should. Unit tested good

Near Berg Rd, Ontario, NY 14519
Evan E.

Evan E.

RANGE JENN AIR JDS1750FS0 Replacing valves due to customer not being able to adjust flame height on front burners. Replaced valves. Adjusted flame height for customer. Unit tested good

Near Eddy Ridge Rd, Marion, NY 14505
David L.

David L.

REFRIGERATOR MAYTAG MBF2258FEZ03 Door is swinging open and hitting furniture. Adjusted the feet so the door was less aggressive.

Near Applewood Dr, Rochester, NY 14612
David L.

David L.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Replaced controls due to intermittent cooling.

Near Andilyn Ct, Spencerport, NY 14559
David L.

David L.

FREEZER WHIRLPOOL WRS315SNHM01 Fresh food section is not cooling due to insulation completely restricting the air return in the fresh food section called Techline. Emailed pics to whirlpool. Was able to eliminate the insulation restriction from the freezer side customer to monitorSr7725910764Whirlpool_techline@whirlpool.com

Near Black Cedar Dr, Rochester, NY 14624
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL MEDC465HW0 Customer concerned about a noise during operation. Removed drum and inspected the support rollers and lint chute. Lint chute was bouncing against the drum causing noise. Adjusted chute. Unit testing good customer satisfied.

Near Winston Woods, Brockport, NY 14420
Steve M.

Steve M.

REFRIGERATOR GE PFCS1RKZHSS Tested ice maker and it harvested and called for water. The ice cubes I it were good size. Found the condenser coils were getting plugged and the cabinet sides were warm. Also very war. Air from under refrigerator. Cleaned coils. Customer is going to monitor ice for 24 hours

Near Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT318FZDB02 Found frost on top of freezer liner. Caulked gaps where liner meets cabinet to prevent any warm air from entering freezer. The refrigerator tests good

Near Meadow Dr, Rochester, NY 14618
Shaiman C.

Shaiman C.

DISHWASHER MAYTAG MDB4949SHZ0 Tub is damaged and needs to be replaced. RTM declined further repair.

Near Owens Rd, Brockport, NY 14420
Evan E.

Evan E.

DRYER WHIRLPOOL MEDC200XW3 "Customer stated that unit was not tumbling but still heating. Upon inspection discovered that thermal fuse tested open and heater was making contact with tower. Was able to bend heating coil away from tower wall and replaced fuse. Unit tested good after doing so. ; dspstn on spec-tagged invntry: 1 279838 ELEMENT , used 1 WP3392519 (FUSE-THERMAL) from stock"

Near Sandhill Rd, Newark, NY 14513
David L.

David L.

WASHER ELECTROLUX EIFLS55IIWO Unit was not draining well due to a restriction in the pump filter. Cleared filter and tested.

Near Holmes Rd, Rochester, NY 14626
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Replaced shelf, rail and frame for broken shelf and food falling. Ice make still not working. Found the liner on the door is bellied. Added foam to li er to hit light switch. The ice maker tests good."

Near Crane St, Clifton Springs, NY 14432
Evan E.

Evan E.

OVEN KITCHENAID KOSE500ESS02 Customer is stating they are getting same error code as before. F2e1 for stuck key code. Checked for codes. Unit had f2e1 code stored in memory. Replaced console and covered vent holes in attempt to prevent steam from reaching control. Customer to monitor and report back if issue persists

Near Surrey Ln, Pittsford, NY 14534
Steve M.

Steve M.

WASHER WHIRLPOOL WFW5620HW0 Customer complained of water leaking out the detergent drawer while filling with water. Tested in diagnostics. Could not recreate leak. Turned cold water down a little. Lowered front legs to push water to rear of unit. Th washer is on laminate floor an I can see it move when pushing on washer. The water may be splashing over edge. When machine is balancing load or in spin.

Near Andrews Way, Canandaigua, NY 14424
David L.

David L.

RANGE MAYTAG MGR6600FZ1 Replaced dented panels pics attached

Near Kemphurst Rd, Rochester, NY 14612
Shaiman C.

Shaiman C.

DRYER GE DHDSR46GG7WW Could not recreate any noise. Unit testing good.; dspstn on spec-tagged invntry: 2 WE3X75 BEARING-REAR

Near Kellwood Dr, Irondequoit, NY 14617
David L.

David L.

REFRIGERATOR MAYTAG MZF34X20DW03 Replaced seal with gasket and sealed cabinet to liner with silicone due to moisture in the cabinet

Near Manitou Beach Rd, Hilton, NY 14468
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED4916FW0 Dryer will not turn on. Unit is not getting 240v. Suggested customer to contact an electrician.

Near Auburn Ave, Rochester, NY 14606
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 The part came in damaged. Ordering another ; ordrng 1 W11242954 (ICE BOX)

Near Elm St, Geneseo, NY 14454
David L.

David L.

REFRIGERATOR KITCHENAID KRFF507ESS01 Called Techline due to evaporator frosting in the fresh food section again and intermittent operation. Coil thermistor testing in range 83k at 32 Techline recommending replacing the thermistor harness and installing an updated control. Ordering control and harnessSR7725912679; ordrng 1 W10799425 (harns-wire) and 1 W10811364 (cntrl-elec)

Near Wimbledon Rd, Rochester, NY 14617
David L.

David L.

REFRIGERATOR GE GFSS6KKYCSS Rescheduled customer for Monday 9/23 ; schdld next appmnt for 9/23 MON !

Near Bryden Park, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL KBSD618ESS01 Tested ice maker and the ice cubes are full size and the dispenser is working as expected. ; ordrng 1 2318017 (separator) and 1 WP2318054 (cntrl-elec)

Near Windham Hill, Mendon, NY 14506
David L.

David L.

REFRIGERATOR AMANA ART318FFDW03 The unit still have a full charge but the compressor is no longer pumping refrigerant. Ordering a compressor ; ordrng 1 W11092625 (compressor)

Near Lake Ave, Rochester, NY 14613
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL NTW4516FW3 Customer states the start button works intermittently. Console and control should be replaced. ; ordrng 1 W10888103 (CONSOLE ) and 1 W11170317 (CONTROL )

Near Lake Rd N, Hamlin, NY 14464
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Replaced part and then nothing worked. Called tech line. Ordering another board; ordrng 1 W11336586 (CONTROL ORION)

Near West St, Geneva, NY 14456
Shaiman C.

Shaiman C.

DISHWASHER KITCHENAID KDFE104DSS1 "Wheels on the bottom rack keep falling off. Replacing wheels. ; ordrng 4 WPW10195417 (WHEELS)s, dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER"

Near Parma Center Rd, Hilton, NY 14468
David L.

David L.

DISHWASHER KITCHENAID KUDS30IXBL9 "Keypad is only working intermittently. Ordering keypad; ordrng 1 WPW10500172 (panel-cntl), dspstn on spec-tagged invntry: 1 W10402110 FUSE"

Near Moscow Rd, Hamlin, NY 14464
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Ordering correct door. ; ordrng 1 W11307258 (LEFT DOOR)

Near Random Knolls Dr, Penfield, NY 14526
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDF760SADM3 Rescheduled due to cleaning people at home; ordrng 1 WPW10348269 (drain pump)

Near Brighton St, Rochester, NY 14607
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDF520PADB7 "Customer not available, returning at the end of the day. ; schdld next appmnt for 9/18 WED !"

Near Campbell St, Rochester, NY 14611
Dave F.

Dave F.

DRYER WHIRLPOOL WED8500DC4 "Talked to customer about dryer . Ordering user interface as that was the issue from the previous calls and is doing the same thing . User interface W11158455; ordrng 1 W11158455 (panel-cntl), dspstn on spec-tagged invntry: 1 279320 BLOCK-TERMINAL"

Near Brownsville Rd, Victor, NY 14564
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL W2RXEMMWQ00 Unit is cooling as it should but the thermostat is not working correctly and causing the unit to cool to much in the fresh food section . Ordering thermostat WP2204605 . Cleaned condenser coils . ; ordrng 1 WP2204605 (thermostat)

Near Walworth-Ontario Rd, Walworth, NY 14568
David L.

David L.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Replaced door due to conclaves liner right door gasket is torn ordering gasket; ordrng 2 W10830274 (cables)s

Near Legran Rd, Rochester, NY 14617
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Freezer door was ok but the FF door was damaged ordering fresh food door; ordrng 1 LW10912110 (dor-fip)

Near East Ridge Road, Rochester, NY 14621
Dave F.

Dave F.

WASHER WHIRLPOOL WFW8540FW0 "F3E1 error code . Checked AirTrap and cleaned . Checked pressure sensor hose is good . F8E3 over flow condition check drain pump filter . It's clean .F9E1 long drain error code .F6E3 communication error Acu to UI , replaced pressure sensor due to having issue again .unit needs Control and user interface ordering W11201289 control and W10903219 user interface. Parts are covered according to KB; ordrng 1 W10903219 (panel-cntl) and 1 W11201289 (cntrl-elec)"

Near Marcus Way, Farmington, NY 14425
Evan E.

Evan E.

DISHWASHER GE GDT720SGF0WW Customer stated that unit was producing loud noise while running. Upon inspection discovered that noise was coming from wash motor. Unit is also leaking from motor. Ordering wash motor ; ordrng 1 WD49X23782 (WASH MOTOR )

Near Waterford Cir, Rochester, NY 14618
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KSSO48QTB02 Sr# 7725866579 called tech line for no auger motor. Found the control to dispenser is only sending 74 volts and the auger motor is open. Customer would like to think about repair. Rescheduled for next week. ; schdld next appmnt for 9/24 TUE !

Near Barchan Dune Rise, Victor, NY 14564
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT970SAHW0 Door will not stayed closed. Ordering hinges. ; ordrng 1 WP8534853 (door hinge RIGHT) and 1 WP8534854 (door hinge LEFT)

Near Main St, Geneseo, NY 14454
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFF305ESS02 The top of freezer gasket was not sealing. Shimmed out bottom fasteners on door for better sealing and caulked frame. The freezer tests good.

Near Axel Rim Trail, Fairport, NY 14450
Evan E.

Evan E.

MICROWAVE WHIRLPOOL WMH53521HZ4 Customer stated that they could not mount unit due to unit missing top left mounting nut. Disassembled unit. Found that nut and bracket were loose inside cabinet. Reinstalled nut and bracket. Reassembled unit. Unit tested good

Near Durnan St, Rochester, NY 14621
Evan E.

Evan E.

WASHER WHIRLPOOL TAWS800JQ1 Customer stated that unit will not spin. Upon inspection discovered that lid switch was failing unit was spinning while top was open. Discovered that timer windings had gone bad unit would not engage certain portions of cycle. Unit will also need new clutch and motor coupler was able to stop basket by hand while in spin. Unit will need:Timer WP3948852 $ 161.28Motor coupler 285753A $20.00 Lid switch 3949247V $ 46.00Clutch 285785 $49.00Labor $104.65 Customer does not want to proceed at this time. Also inspected dryer while in home. Unit needs new heater and also push to start switch. Switch we4m416 $20.00Heater assembly $118.03Labor $ 104.65 Plus tax Customer will contact office if he would like to proceed with either repair

Near Northfield Rd, Rochester, NY 14617
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF555SDHV02 Replaced and insulated noisy fan motor

Near Crystal Creek Dr, Rochester, NY 14612
Evan E.

Evan E.

DRYER WHIRLPOOL NGD4655EW2 Customer stated that unit was not heating correctly. Ran test cycle and watched unit cycle flame on and off through burner window. Unit is cycling flame on and off as it should. Watched unit light burner multiple times. Used dryer vent test kit to inspect airflow. Airflow tested good. Did discover while checking temperature inside drum door was sticking on latch. Repaired latch and tested door. Unit tested good

Near Klein St, Rochester, NY 14621
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS315SDHZ01 Found the ice bin had ice stuck inside gears. Removed ice. Caulked liner for warm air entering freezer. The ice bi works as expected.

Near Seward St, Rochester, NY 14608
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE104ESS1 Customer stated that unit was not cleaning dishes or dissolving soap. Checked for error codes. Unit is displaying code 4-3 for wash motor not running. Unit needs wash motor. Quoted customer for repair. Replaced wash motor . Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP

Near Harris Rd, Webster, NY 14580
Evan E.

Evan E.

DRYER AMANA NED4655EW1 Replacing thermostat due to unit not cycling heat properly. Replaced thermostat and ran test cycle. Watched temps inside drum cycle up and down. Thermostat is working as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 279838 ELEMENT

Near Bittersweet Ln, Webster, NY 14580
Shaiman C.

Shaiman C.

DRYER GE DCCB330GD0WC Replaced ignitor. Repair successful.

Near Titus Ave, Irondequoit, NY 14617
Dave F.

Dave F.

DRYER WHIRLPOOL WED6620HC0 Dryer not drying clothes or staying on long enough to dry . Tested vent tested good . Called techline SR 7725899601 . Went into diagnostics no error codes . Techline said that this unit has a big drum and if doing small loads or mixed loads the unit may see one item as dry and the others not . Ran unit with clothing in it and is working as expected.

Near Holtz Rd, Palmyra, NY 14522
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29PBMS02 Replaced controls and valve due to water dispensing when ice was selected. Customer to monitor

Near Newfield Dr, Rochester, NY 14616
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT311FZDT00 "Changed fez gasket, raised both doors and sealed liner to cabinet due to frosting."

Near Belmeade Rd, Rochester, NY 14617
David L.

David L.

REFRIGERATOR WHIRLPOOL KRFC704FBS01 Replaced scratch door

Near River Birch Lane, Webster, NY 14580
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29BBWH00 Replaced controls per Techline forNot sending voltage to the fill tube heater in the ice maker. Thawed tube using test 19 and then filled the mold in test 45 customer to monitor

Near Marquart Dr, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Replaced door and gasket due to air infiltration. Self closure on the right side was not engaging causing a poor seal. Adjusted self closure and lowered feet so the freezer door doesn’t bind on the cabinetry

Near Cedar Cove Trail, Gates, NY 14606
Dave F.

Dave F.

WASHER WHIRLPOOL WTW4816FW2 "F8E1 long fill error code . Found debris in filter screens . Cleaned screens . Calibrated unit . Ran auto diagnostics. Unit tested good . Tested on regular wash cycle . Tested good . If problem persists order W11170319 control , W11210459 water valve"

Near Smugglers Cove, Macedon, NY 14502
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDT720PADW0 Replacing upper rack mounts due to clips breaking on upper rack. Replaced clips and tested upper rack. Unit tested good

Near Heron Way S, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR AMANA ARB2259CB Found the compressor is seized. The cost of the repair outweighs the cost of new u it. The customer is going to replace.

Near Fox Hall Dr, Rochester, NY 14609
Evan E.

Evan E.

DRYER KENMORE 110.659224 Replacing heater due to original heater testing open. Replaced heater and cleaned cabinet. Also greased rollers and pulley. Unit tested good

Near Linden St, Rochester, NY 14620
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT549SZDM00 The refrigerator has a no charge. Turned on and found no frost pattern at all. The unit has sealed system leak.

Near Sherwood Ave, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Found frost on left side of freezer. Shimmed out bottom fasteners on door for better door closing. Heated reformed gasket and caulked frame to prevent warm air from entering freezer.

Near Neuchatel Ln, Fairport, NY 14450
Shaiman C.

Shaiman C.

DRYER KENMORE 110.6192311 Tested unit on timed dry. No tissues present.

Near Erie Station Rd, Henrietta, NY 14467
Dave F.

Dave F.

DRYER ROPER RGD4516FW Replaced gas coil . Tested unit . Tested good . Unit is staying hot .; dspstn on spec-tagged invntry: 1 WP3387134 THMST-FIX

Near Allen Padgham Rd, Farmington, NY 14425
Dave F.

Dave F.

WASHER WHIRLPOOL WFW92HEFW0 Water leaking out the front by the bellow . Cleaned glass and bellow . Readjusted the bellow to seal properly. Tested unit in diagnostics. Unit is not leaking . Tested good .

Near Stone Hill Rd, Livonia, NY 14487
Shaiman C.

Shaiman C.

DISHWASHER KENMORE 665.14422N511 "Reports that the unit is not cleaning dishes, & soap not dispensing. Water coming into unit is lukewarm. Suggesting customer to run water at sink before starting dishes."

Near Traditions Pl, Henrietta, NY 14467
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WHD5090GW0 "Customer concerned about unit not beeping at the end of cycle. UI should be replaced. Returning with console, UI, and knob. ; ordrng 1 W10681353 (OUTTER KNOB) and 1 W10869886 (INNER KNOB) and 1 W11091538 (CONSOLE)"

Near Harwood Ln, Macedon, NY 14502

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