Local Reviews

Appliance Tec Rated 4.8 out of 5 stars based on 1498 customer reviews

Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW90HEFW0 "Customer reports the unit leaks during use. Upon inspection discovered the bellow was ripped in the front and the drain in the bellow was severely clogged. No error codes stored. Unit began leaking from the front, same area where the bellow is damaged, during auto verification test. Bellow should be replaced. ; rqstng P&A on 1 W11106747 (BELLOW)"

Near Sunset Dr, Rochester, NY 14618
Shaiman C.

Shaiman C.

DRYER MAYTAG MGDB725BW0 Replaced coils. Unit is still short cycling; flame is staying on for approximately 2-5 seconds before going out. Manufacturer suggests replacing the gas valve assembly. Price of the new coils will be put towards the price of the burner assembly. SR: 7726525911; ordrng 1 WP8557891 (BURNER ASSEMBLY )

Near Geraldine Pkwy, Rochester, NY 14624
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WSF26C2EXY02 Ice maker not getting power to unit . Tested voltage from control board . Has 120 volts from board to left hand door connector . .unit needs new freezer door .For harness issue . Called techline SR 7726523720 . Quoted customer for door . Does not want to move forward with repair.

Near Tobin Rd, Henrietta, NY 14467
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL MVWC465HW2 "Replaced the gear case and the water inlet valve assembly. Water no longer drips into the inner basket. However, the unit still makes a scraping noise during the spin cycle. Spoke to the manufacturer about the issue. The tech line agent suggested replacing the inner basket and the wash plate.SR: 7726533598; ordrng 1 W10919191 (WASH PLATE) and 1 W11172199 (INNER BASKET)"

Near Burning Tree Ln, Penfield, NY 14526
Dave F.

Dave F.

WASHER AMANA NTW4516FW3 F7E6 error code motor fault . Found the cam was worn and not allowing unit to agitate. Replaced cam from stock W10721967 . Calibrated unit . Tested in auto diagnostics. Unit tested good .; used 1 W10721967 (CAM) from stock

Near Dale Dr, Farmington, NY 14425
Dave F.

Dave F.

REFRIGERATOR FRIGIDAIRE FGHB2844LF1 Drain in the freezer was plugged. Cleared drain tested unit . Tested unit tested good .

Near Chestnut Hill, Victor, NY 14564
Evan E.

Evan E.

RANGE AMANA AGR6603SFW2 Replacing burner head due to unit failing to light consistently. Replaced head but unit is stillHaving issues lighting. Ordering burner heads. Can ship burner heads to customer. Unit tested good otherwise ; ordrng 1 WPW10183375 (SHIP TO CUSTOMER )

Near Ellinwood Dr, Irondequoit, NY 14622
Evan E.

Evan E.

DISHWASHER KITCHENAID KUDS40CVSS4 Customer stated that control panel was dead and would not respond to commands. Upon inspection discovered that thermal fuse had blown casuing issue. Replaced fuse and ran diagnostic cycle. Unit tested good

Near Calumet St, Rochester, NY 14610
Evan E.

Evan E.

WASHER WHIRLPOOL WTW5000DW2 Customer stated that unit was not latching lid when going to wash cycle. Could hear unit clicking but never latching. Checked for codes unit was displaying code F5E2 for lid lock fault. Tested latch in manual test mode. Unit would not latch. Replaced latch assembly and tested unit. Unit now locking lid as it should. Ran diagnostic cycle to confirm function. Unit tested good

Near Victor Rd, Macedon, NY 14502
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF954CIHM00 Unit is not cooling well due to a failing compressor. Ordering a compressor ; ordrng 1 W11109499 (drier-tube) and 1 W11393142 (COMPRESSOR KIT)

Near Pathway Ln, Webster, NY 14580
Evan E.

Evan E.

WASHER MAYTAG MVWC465HW2 Customer stated unit was stuck in sending mode and would never move to next portion of cycle. Checked for error codes. Unit was displaying code 8-1 for long fill. Inspected hoses and discovered that hot valve on house side was seized shut causing unit not to receive hot water. This is cause for issue. Advised customer that hot water valve will need to be repaired/replaced in order for unit to function properly. Unit itself tested good

Near Macedon Center Rd, Macedon, NY 14502
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Customer stated that door had large dent on top left side upon delivery of unit. Replaced left side door. Unit tested good

Near Pathway Ln, Webster, NY 14580
David L.

David L.

REFRIGERATOR KITCHENAID KRFF300ESS01 Right hand door is damaged at the hinge ordering door; ordrng 1 LW10721542 (dor-fip)

Near Ridge Rd, Webster, NY 14580
Dave F.

Dave F.

OVEN WHIRLPOOL WOS97EC0HZ01 F8E0 cooling fan is under speed . Ordering control W11261165 and fan W11248652 ; ordrng 1 W11261165 (cntrl-elec)

Near Hawkstone Way, Pittsford, NY 14534
Steve M.

Steve M.

DISHWASHER KITCHENAID KDTE234GPS0 Replaced open pump for not draining. The dishwasher tests good. ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN

Near Hollywood Ave, Rochester, NY 14618
Steve M.

Steve M.

FREEZER WHIRLPOOL WRS315SNHM01 Replaced thermistor for to cold in fresh food section. The customer is going to monitor. ; used 1 WPW10384183 (THERMISTOR) from stock

Near Huntington Meadows, Rochester, NY 14625
Steve M.

Steve M.

DISHWASHER KITCHENAID KDFE104DSS Replaced top rack adjusters for falling rack. The rack tested good. Removed dispenser door and put gasket back in. The dishwasher tests good. ; used 2 WPW10546503 (ADJUSTER) from stock

Near Huntington Meadows, Rochester, NY 14625
Dave F.

Dave F.

WASHER MAYTAG MVWB835DC4 "F8E1 long fill error , F8E6 water hazard error , F3E2 inlet water temperature fault , . Cold water valve not opening . Ordering valve W11165546 and control W11170706; ordrng 1 W11165546 (valve) and 1 W11170706 (cntrl-elec)"

Near Grandview Park, Canandaigua, NY 14424
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF560SEYW00 Replaced the mullion for door not closing. The door tested good.

Near W Walworth Rd, Macedon, NY 14502
Evan E.

Evan E.

WASHER AMANA NTW4516FW3 Called customer to inform them I was in route to home. Customer informed technician they are not available for service. Advised customer appointment has already been rescheduled 3 times. Rescheduling for 12/9; O-emld tckt

Near Troup St, Rochester, NY 14611
Steve M.

Steve M.

DRYER GE GTD33GASK0WW Took apart and found thermostat not hooked up. Hooked it up and tested. The dryer tested good.

Near Larchwood Dr, Pittsford, NY 14534
Evan E.

Evan E.

RANGE MAYTAG MER8800FZ0 Customer stated that unit was not heating properly. Unit was burning items inside oven and now unit was not heating at all. Checked for codes. Unit displaying error code F6E1 for runaway oven temperature. Cleared code and ran preheat. Unit preheated to 350. Tech sheet calls for replacement of control. Ordering control and temp sensor ; ordrng 1 W10833885 (TEMP SENSOR ) and 1 WPW10340323 (CONTROL )

Near Bent Oak Trail, Fairport, NY 14450
David L.

David L.

REFRIGERATOR FRIGIDAIRE PLD535RFCO Installed upper sprayer. Did not charge

Near Charing Rd, Irondequoit, NY 14617
David L.

David L.

REFRIGERATOR MAYTAG MFF2558VEM9 Replaced compressor. Unit tested good

Near Windsor Rd, Rochester, NY 14612
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KFIS20XVBL1 Replaced control for unit not turning on . Programmed unit . Tested compressor in diagnostics. Did turn on . Unit tested good .

Near Amann Rd, Honeoye Falls, NY 14472
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Incorrect part ordered. Ordering correct part for mail out only. ; ordrng 1 WPW10493169 (bin-freezr MAIL OUT ONLY)

Near Lexton Way, Pittsford, NY 14534
David L.

David L.

DRYER MAYTAG MEDE500VW1 Replaced moving parts with kit due to worn idler unit tested good; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT

Near Sweet Acres Dr, Rochester, NY 14612
Steve M.

Steve M.

RANGE JENN AIR n/a Found switch or relay not sending power to burner. Ordering both; ordrng 1 WP74011489 (switch- in) and 1 WP8566493 (relay)

Near Rainberry, Pittsford, NY 14534
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced noisy damper.

Near Hilton, NY 14468
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED8000DW4 Customer concerned about units not turning on. Tested voltage at the receptacle. Received 240V from L1 and L2 combined but receiving 120V from only one leg. The four prong receptacle is getting power from an extension cord that goes to a three prong receptacle. Suggested customer to contact an electrician to further diagnose the electrical issue

Near Longsworth Dr, Rochester, NY 14625
Dave F.

Dave F.

WASHER MAYTAG MVWC555DW0 F5E1 lid switch error F7E6 motor fault .. motor not turning on . Drain and spin not working . . Reseated all wires and power cycled . Unit .calibrated unit . Tested in auto diagnostics. Unit tested good .

Near Millard Ave, Livonia, NY 14487
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL MVWC416FW1 Customer stated unit was under warranty. Customer contacted the warranty company; who thenDispatched come home come home an alternative appliance company. No further repair.

Near Ave. C, Rochester, NY 14621
Steve M.

Steve M.

WASHER MAYTAG MVWC565FW1 Customer concerned with amount of fabric softener coming out of dispenser. Sometimes in globs. Ordering new dispenser for mIl out only. ; ordrng 1 W11205050 (DISPENSER MAIL OUT ONLY)

Near Wincanton Dr, Fairport, NY 14450
David L.

David L.

WASHER WHIRLPOOL WFW5620HW0 Replaced unresponsive UI unit still not accepting selections. ACU checks ok and voltage to the UI is correct. Unit is on a dedicated breaker. Ordering harness and Control per Techline SR7726531568; ordrng 1 W11316252 (harns-wire) and 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec)

Near Ontario Blvd, Hilton, NY 14468
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW85HEFW1 "Customer concerned about the unit not unlocking, the drain pump running continuously, and the start button not always responding as it should. Upon arrival, unit was unplugged. Plugged in unit, door was stuck closed, drain pump was running, and control lock was on. After manually opening the door, the drain pump stopped running and was able to turn the control lock off to get into diagnostics. F3E1 F5E2 error codes stored. Unit completed auto verification test with no issues. Also started a regular wash cycle with no error code timeout. Suspecting a failed control board, user interface, and door latch. Customer will call the manufacturer in efforts to have the repair covered. ; ordrng 1 W11201290 (CONTROL BOARD) and 1 W11218392 (USER INTERFACE), dspstn on spec-tagged invntry: 1 WPW10605427 PUMP"

Near French Rd, Pittsford, NY 14534
Shaiman C.

Shaiman C.

DISHWASHER KITCHENAID KDTE104ESS2 "Customer reports unit is not spraying water. 5-3 error code stored. First attempt of starting the washer on regular wash cycle, the unit did not fill with water but the motor still attempted to run. Abnormal noises were coming from the inlet valve. Manually filled washer with water, and the unit began spraying as it should. Canceled the cycle, then started a new cycle. This time everything worked as it should. However, noises were still coming from the valve. Replacing water inlet valve. ; ordrng 1 W11175771 (FILL VALVE ASSEMBLY ) and 2 WPW10503548 (RETAINER)s, dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"

Near Golf Stream Dr, Penfield, NY 14526
David L.

David L.

REFRIGERATOR KITCHENAID KRFC704FSS01 Replaced UI per Techline due to temperate discrepancy. Temperatures matching but the new UI is different than the original. Missing the energy saver function. Customer wants it reordered pics attached. Re ordering UI part number was correct. ; ordrng 1 W11330486 (UI)

Near South Dr, Rochester, NY 14612
Shaiman C.

Shaiman C.

WASHER AMANA NTW4650YQ0 "Customer states the unit bangs around during spin cycle. F7E7 error code stored. Unit completed auto test as it should. Tested the suspension of the machine. When the basket is pushed down, the tub bounces more than it should. Suspecting worn suspension. Shocks should be replaced. ; ordrng 1 W10780048 (SUSPENSION )"

Near Lake Lea Rd, Irondequoit, NY 14617
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWC565FW0 "Customer reports the unit is not draining the way it should. F0E5 error codes stored. Ran an auto verification test. Once the unit reached the spin test, the agitator could be heard spinning in place. Remove the top lid and placed unit in manual spin. The agitator was moving but the basket was not. Suspected a worn hub, but could not get the agitator off. The agitator will have to be damaged in order to replace the hub. Replacing agitator and the drive hub. ; ordrng 1 W10528947 (HUB) and 1 W11161960 (AGITATOR )"

Near Point Pleasant Rd, Irondequoit, NY 14622
Dave F.

Dave F.

MICROWAVE WHIRLPOOL WMH31017HS3 Microwave not turning on . Ordering interlock . Control board and fuse .; ordrng 1 W10138793 (fuse) and 1 W10892389 (cntrl-elec) and 1 W11244494 (interlock)

Near Cedar Creek Way, Farmington, NY 14425
Steve M.

Steve M.

DRYER WHIRLPOOL WED5000DW2 "Sr 7726509324Customer complained of dryer overheating. Tested temps for half hour. The temps cycled perfectly whole time. Customer also stated timer odes not stop. The timer motor is getting power before start switch is pressed. Ordering start switch. Called tech line to verify temp readings. The dryer is heating as expected. Ordering start switch. ; rqstng P&A on 1 WPW10117655 (relay-pts), dspstn on spec-tagged invntry: 1 279838 ELEMENT"

Near Church Hill Rd, Henrietta, NY 14467
Steve M.

Steve M.

MICROWAVE MAYTAG MMV5219DH1 Found the microwave is pulling 7 amps (about 50% power). Ordering diode and bringing magnetron back. ; ordrng 1 W11256462 (DIODE)

Near Tree Top Ln, West Henrietta, NY 14586
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KFIS29BBMS03 Found Ff evaporator drain full of ice. Removed ice. Drain is not restricted. Shimmed up left side to force water to drain. The ice maker is condensation on fascia. Ordering fan and fascia heater; rqstng P&A on 1 W10846539 (evaporator fan ) and 1 WPW10553630 (escutcheon) and 1 WPW10554299 (heater FILL TUBE)

Near Twin Leaf Terrace, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF954CIHM00 Unit was off when I arrived. It had lost cooling in both compartments and damaged the floor. CalledTechline to document. When unit was plugged in it began to cool. Techline wants the diagnoses continued after the unit has been running for at least 24 hours. Did it charge a service call because I could not complete a diagnosis7726512304; schdld next appmnt for 12/2 MON !

Near Pathway Ln, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Unit is leaking from the water reservoir. Push connection into filter housing was half seated. Fully seated connection and the leak went away. Water dispenser is designed so only a very large glass is able to energize the water and catch the dispensed water at the same time. There is not a kit for this.

Near Peach Blossom Rd N, Hilton, NY 14468
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT311FZDT01 Customer is concerned with the doors due to little resistance when opening doors there is not moisture or frostBuild up in either compartment indicating infiltration. Liner gap is insignificant. Door cam was sticking greased door hinge door closes smooth. Tightened handles customer to monitor.

Near Latta Rd, Rochester, NY 14612
Steve M.

Steve M.

REFRIGERATOR JENN AIR JFFCC72EFP02 Ordering water paddle for sticking paddle. ; ordrng 1 W10792148 (pad)

Near Arlington Dr, Pittsford, NY 14534
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS555SIHW00 Replaced freezer door due to an open harness customer to monitor for ice

Near Doris Rd, Irondequoit, NY 14622
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL MVWC416FW1 Unit is outside of manufacturer warranty. Informed customer to call their warranty company (Lowe’s) in order to get dispatch and repair coverage. ; schdld next appmnt for 12/2 MON !

Near Ave. C, Rochester, NY 14621
Shaiman C.

Shaiman C.

WASHER MAYTAG MHW5500FW1 "Customer reports the unit is not draining. F9E1 F8E3 error codes stored. Ran an auto verification test, unit is indeed draining water slower than it should. F8E3 is most likely caused because of F9E1. Replaced drain pump. Unit testing good. ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP"

Near Westfield Commons, Rochester, NY 14625
Dave F.

Dave F.

OVEN KITCHENAID KGRS505XSS01 Replaced both ignitors 12400035 in top and lower oven for failing to light . Tested unit. Tested good .; dspstn on spec-tagged invntry: 1 12400035 IGNITOR

Near Citation Way, Victor, NY 14564
Dave F.

Dave F.

DISHWASHER KITCHENAID KUDE70FXPA5 F8E1 Drain error . Dishwasher is draining water fine . F5E1 door open error code Checked door striker and is was a little bent off so the door wouldn't shut easy . Fixed that . F6E2 Fill valve error code. Dishwasher is filling as expected . Customer ran unit before arrival and unit ran fine . Ran in auto diagnostics unit tested good customer will monitor. Says the unit would just stay in a cycle like wash and then the lights would go off and then turn back on and do that over and over again .

Near Cabernet Cir, Fairport, NY 14450
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replaced springs , bushings and pads on hinges . Moved springs a notch back . Tested unit . Tested good ."

Near Harwood Ln, Macedon, NY 14502
Dave F.

Dave F.

DRYER WHIRLPOOL WED9600TA1 Dryer squeaking. Found the tension pulley shaft was dirty cleaned and greased shaft . Tested unit . Tested good .

Near Boxwood Ln, Fairport, NY 14450
Dave F.

Dave F.

DISHWASHER KITCHENAID KUDS02SRSS2 Unit heater is not turning on in diagnostics and tested power from control board . No power coming from board . Quoted customer for job . Customer will seek new unit .

Near Fletcher Rd, Pittsford, NY 14534
Dave F.

Dave F.

DRYER WHIRLPOOL WED4850HW0 Dryer not heating . Checked power to socket . Socket is loose and causing the unit to not heating . Customer will have to get socket fixed . ; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 279838 ELEMENT

Near Charlemagne Dr, Mendon, NY 14506
David L.

David L.

DISHWASHER KITCHENAID KDTE334GBS0 120VAC to control but keypad won’t accept selections. Ordering control and keypad; ordrng 1 W11120155 (control-elect) and 1 W11165145 (console)

Near East Ave, Brockport, NY 14420
Shaiman C.

Shaiman C.

DRYER MAYTAG MGDB725BW0 "Customer reports the unit does not heat. Igniter is glowing, gas is being ignited. However, unit is short cycling. Coils should be replaced.; ordrng 1 279834 (COIL KIT)"

Near Geraldine Pkwy, Rochester, NY 14624
Dave F.

Dave F.

WASHER WHIRLPOOL MVWC200BW1 Control board push start not working . Unit needs new control board . Quoted customer . Customer will look into a new machine .

Near Lanning Rd, Honeoye Falls, NY 14472
Evan E.

Evan E.

RANGE WHIRLPOOL WFG525S0HZ1 Customer stated that burner flame was too high on both front burners. Adjusted flame height to customers request. Unit tested good

Near Crowne Pointe Dr, Penfield, NY 14526
Evan E.

Evan E.

OVEN GE ZDP364NDP5SS Replacing bake element due to old element failing to maintain temperature unit was 20-25 degrees lower than temp reading. Replaced element and ran test bake cycle to 350. Unit tested good. Control board part # WB19K10061 $292.17 Encoder Assembly part # WB24K10048 $165.28

Near Hollywood Blvd, Webster, NY 14580
Evan E.

Evan E.

WASHER MAYTAG MVWB835DW4 Customer stated that unit was flashing LF code during beginning of cycle. Checked for codes. Unit displaying f3e2 (inlet water temp fault) and f8e1 (long fill) discovered that hot valve was not actuating correctly. Replaced water valve and ran diagnostic cycle. Unit completed cycle as it should. Unit is now filling as it should ; dspstn on spec-tagged invntry: 1 W11165546 VALVE

Near Parkside Trail, Macedon, NY 14502
Evan E.

Evan E.

WASHER MAYTAG MVWX655DW0 Customer stated that unit would not spin out correctly. Checked for codes. No codes present. Ran diagnostic cycle unit would agitate but would not spin. Discovered that drive hub inner teeth were stripped. Replaced drive hub. Ran diagnostic cycle. Unit tested good ; used 1 W10528947 (HUB) from stock

Near Carter Rd, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Sr#7726511707Found the freezer light is shorted, causing no light in freezer and flickering lights in top of FF section. Attempted to replace light. The harness is buried in the insulation inside the line and cannot not be moved causing the light to not be replaced. Called manufacturer tech line and the unit is unrepairable."

Near Crowne Pointe Dr, Penfield, NY 14526
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL KSCS25FSMS01 Replaced ice door for not closing. The ice door tested good.

Near Inspiration Point Rd, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT549SZDM00 Replaced control and thermistor due to inconsistent temps. Freezer was at 3 when I arrived. Customer to monitor

Near Sherwood Ave, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFC704FBS00 Replaced left door for clicking when closing. The door tests good.

Near Edendery Cir, Fairport, NY 14450
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF540PADM3 Customer stated that unit was leaking from left side of door. Discovered that door was not reinstalled correctly and screws were not fully seated on left side of door. Installed door screws correctly and ran diagnostic cycle. Could not replicate issue once reinstalling door. Unit tested good

Near Autumn Breeze Ln, Ontario, NY 14519
Evan E.

Evan E.

REFRIGERATOR KENMORE 106.5117331 Customer stated that unit was not dispensing ice. Attempted to jump ice maker for unit to run harvest cycle. Ice maker motor would not turn. Replaced ice maker and thawed fill line. Ran harvest cycle and waiting for unit to fill. Unit ran full harvest cycle and filled and end of cycle. Unit tested good

Near Ontario Dr, Ontario, NY 14519
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL GI6SARXXF06 Icemaker not cycling . Tested for power at unit . Icemaker has power . Unit would not cycle . Replaced ice maker W10882923 . New ice maker cycled and tested good .; dspstn on spec-tagged invntry: 1 W10882923 ICEMAKER

Near Factors Walk, Ionia, NY 14475
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB835DC4 Customer reports the unit is not agitating as it should; clothes stay on top of the water and does not change positions as it’s agitating. Customer also states the clothes come out stinky. F2E1 error code stored. Completed an auto verification test with no issues. Unit is functioning as designed.

Near Gas Light Ln, Rochester, NY 14610
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB725BW0 Customer reports the unit would leak from the bottom right corner. Put unit into diagnostic mode. No error codes stored. Ran a auto verification test cycle with no issues. Customer also mentioned the unit would leak more commonly on the bulky option cycle. Tested unit on the bulky cycle. No leaks present at this time; unable to determine where a water leak is coming from.

Near Geraldine Pkwy, Rochester, NY 14624
Steve M.

Steve M.

DISHWASHER MAYTAG mdb8949sam0 Replaced drain hose for chewed hose. The dishwasher tested good.

Near Little Brook Dr, Pittsford, NY 14534
Steve M.

Steve M.

OVEN FRIGIDAIRE FFGF3053LSJ Replaced control and temp probe for erratic temps. The range tested good. Replaced blown bulb; used 1 8009 (BULB-4OW) from stock

Near Tobey Brook, Pittsford, NY 14534
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT108FZDM05 Customer concerned about he unit not sealing well due to freezer door opening slightly when the FF door is closed. Adjusted feet so door shut by themselves.

Near Brockport, NY 14420
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT108FZDM05 Checked unit for abnormal noises. Customer stated noise had gone away days ago and has been operating normally since. No frost or moisture build up in compartments. Could not recreate.

Near Brockport, NY 14420
Dave F.

Dave F.

MICROWAVE WHIRLPOOL WMH73521CS5 Interlocks have failed and we're not working correctly. Replaced interlocks with W11244490 . Tested unit . Tested good .

Near Middle Rd, Caledonia, NY 14423
Steve M.

Steve M.

MICROWAVE JENN AIR JMV9196CS3 Replaced switches with interlock kit for no operation. The microwave tested good. ; used 1 W11244490 (INTERLOCK) from stock

Near Arlington Dr, Pittsford, NY 14534
David L.

David L.

REFRIGERATOR WHIRLPOOL WRB322DMBW00 Replaced valve and ice maker. Unable to use the needle val e to shut the water off to the unit. Customer has clamped plastic supply line with vice grips. Recommending that the customer replace line and valve before using the ice maker as this could cause no ice and is a leak hazard. Left ice maker off

Near Efner Dr, Hilton, NY 14468
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Damper was not opening. Was able to get damper to move after pushing on it. Replaced damper. Customer to monitor; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ and 1 WPW10594330 CONTROL

Near Leander Rd, Rochester, NY 14612
David L.

David L.

REFRIGERATOR GE PSS26MSWASS This unit still has a parts warranty. Customer is going to contact the manufacturer.

Near Sorrento Dr, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT311FZDZ01 Checked temps in unit. Freezer at 8 and fresh food at 30. Unit is in a unheated garage and has only been on for 12 hours. Evaporator fan was hitting the fan shroud. Adjusted shroud.

Near E Pointe, Fairport, NY 14450
Evan E.

Evan E.

DRYER MAYTAG MEDB765FW0 Customer stated that unit is not heating but still running. Upon inspection checked incoming voltage. Unit was not receiving full 240v removed plug and discovered that L2 had thermal event at receptacle causing unit not to receive full amount of power. Checked fuses and heater. All tested good. Customer will need to have outlet repaired for unit to function properly.

Near Greenwood St, Rochester, NY 14608
Evan E.

Evan E.

DRYER KENMORE 417.804127 Customer stated that drum would not turn. Upon inspection discovered that belt had broken. Replaced belt. Ran test cycle. Unit tested good

Near Maria St, Rochester, NY 14621
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRMF706ESS01 Tightened loose door handles and adjusted doors to level doors. The refrigerator tests good.

Near Oak Meadow Trail, Pittsford, NY 14534
Steve M.

Steve M.

DISHWASHER KITCHENAID KUDK02CRBS54 Found chopper area full of glass. Removed glass and tested. The dishwasher tested good. ; dspstn on spec-tagged invntry: 1 W10083957V CHOPPER 4 BLADE and 1 WPW10757217 MOTOR-PUMP

Near S Pittsford Hill Ln, Pittsford, NY 14534
Evan E.

Evan E.

RANGE KITCHENAID KESC307HBS5 Customer stated that while running self clean began to smell rubber burning inside oven. Discovered that customer had recently changed bulbs and globe was not reinstalled correctly. This was cause for issue. Heat was entering socket causing melting.

Near Meadow Cir, Rochester, NY 14609
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 Checked unit for inconsistent temps. Freezer temperature checks good. Freezer is set to its maximum setting and is keeping the fresh food a bit too warm. Put setting to minimum so the unit can pull down below 38 fresh food gasket is torn. Ordering door due to a poor seal at the lower right hand side; ordrng 1 LW10599404 (dor-fip)

Near Neros Run, Webster, NY 14580
Steve M.

Steve M.

DISHWASHER KITCHENAID KUDE50CXSS8 Found sump leaking right after start up. The cost of the repair will outweigh cost of new dishwasher. The customer is going to replace.

Near Mountain Rise, Fairport, NY 14450
Steve M.

Steve M.

DRYER MAYTAG MGDB835DW4 Sr#7726497591 Customer complained of dryer shutting off early. Tested sensors. They tested good. Called tech line. The recommended lowering back legs to push clothes towards front so they hit sensors. Ordering control and ui for not sensing properly. ; ordrng 1 W11133021 (CONTROL) and 1 W11158457 (CONSOLE )

Near Round Hill Rd, Henrietta, NY 14467
Steve M.

Steve M.

REFRIGERATOR FRIGIDAIRE FFHS2622MBA Took bulb from freezer and put in FF section and it worked. Wiggled the door switch on arrival. If problem persists preorder door switch. No charge

Near Raleigh St, Rochester, NY 14620
Steve M.

Steve M.

WASHER MAYTAG FAV6800AWQ Found the bearing is very loud and machine starts to spin then stops and tries again but never goes into spin. The unit needs bearing. The customer is going to replace

Near Clover St, Pittsford, NY 14534
David L.

David L.

DISHWASHER FRIGIDAIRE FFBD2412SB0A Installed door seal and ran the unit trough to test. Unit tested good. Unit is has suds. Recommending customer run a cycleWith vegetable oil to clear suds

Near Coccia Cres, Gates, NY 14606
David L.

David L.

REFRIGERATOR WHIRLPOOL KRMF706ESS01 Replaced UI per tech line due to low ice production. Customer to monitor

Near Canal Woods, Rochester, NY 14626
Steve M.

Steve M.

RANGE FRIGIDAIRE FGGF3054MWE Replaced front two orifices. Cleaned all the burners. The front left burner not sparking. Ordering spark module. ; ordrng 1 5304508269 (spark module kit)

Near Calkins Rd, Rochester, NY 14623
Evan E.

Evan E.

DRYER MAYTAG MEDB835DC4 Cusomter stated that they are experiencing very long dry times. Checked for error codes upon arrival. Discovered code f4e3 for restricted airflow inspected vent and discovered that piece of packing plastic was inside baffle of dryer exit. This was causing issue. After removing plastic from baffle. Tested unit. Airflow is much better. Cleared code. Unit tested good

Near Bryden Park, Webster, NY 14580
Evan E.

Evan E.

OVEN WHIRLPOOL WOS51ES4ES01 "Replacing control, thermal fuse and blower fan due to customer running self clean on oven and unit blowing thermal fuse and causing control board not to send heat to bake or broil elements. Replaced control . Replaced fuse and replaced fan. Reassembled unit and ran test preheat to 350. Unit tested good"

Near Drumlin Dr, Macedon, NY 14502
Steve M.

Steve M.

DISHWASHER MAYTAG MDB8949SBM2 S25462 Ordering user interface for erratic operation. Called tech line and the part is covered with S code through manufacturer ; ordrng 1 W10811169 (panel-cntl)

Near Stottle Rd, Churchville, NY 14428
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE104DWH5 Customer stated unit was leaking since repair. Discovered that drain pump was not fully twisted on causing issue. Reinstalled pump and ran multiple cycles to confirm that unit was not leaking. Unit tested good

Near Maywood Ave, Rochester, NY 14618
Evan E.

Evan E.

WASHER MAYTAG MVWC465HW2 Customer stated that unit was not responding to commands and could hear noise coming from machine. Upon inspection discovered code f3e1 for pressure system fault. Unit was continually running drain pump. Cleared code and inspected pressure hose. Discovered that pressure hose has some sort of block in it causing issue. Cleared hose and ran diagnostic cycle. Unit completed cycle as it should. Ran normal wash to confirm fucntion. Unit tested good

Near Emerson St, Rochester, NY 14613
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDF540PADM3 Replaced sump motor. Repair successful.

Near Erie Station Rd, West Henrietta, NY 14586
Shaiman C.

Shaiman C.

DISHWASHER AMANA ADB1400AGW1 Replaced sump motor. Unit testing good.

Near Stearns Rd, Churchville, NY 14428
David L.

David L.

WASHER MAYTAG MHW5500FW1 Replaced unresponsive UI unit tested good

Near Lacey Ln, Brockport, NY 14420
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFC302EBS00 Fresh food section to cold . Found the door was not closing . Found the gears on the rails were not in line with each other. So door was not closing right . Fixed gears . Door is now closing as expected.

Near Coachlight Cir, Farmington, NY 14425
Steve M.

Steve M.

WASHER MAYTAG MHW6000XW2 Put in MCU with same result. Ordering main control. ; ordrng 1 W10427972 (cntrl-elec)

Near Winton Rd N, Rochester, NY 14609
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 Unit is making normal noise .the freezer door was loose and was not sealing right . Tightened screws .Leveled legs . Unit tested good .

Near Selborne Chase, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT314TFDB00 Freezer was not cold enough . Checked temperatures was a little warm in freezer . Adjusted the damper in the back to keep more of the cold air in the freezer . Unit tested good . Left part with customer

Near Wardell Rd, Rush, NY 14543
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT318FZDW05 Put suppressor putty sealer 4318168 on capillary tube to the evaporator for making noise . Called techline SR 7726443296 . Unit is normal noise customer will contact whirlpool if there is anymore issues .

Near Lima Rd, Geneseo, NY 14454
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT318FZDW05 Put suppressor putty sealer 4318168 on capillary tube to the evaporator for making noise . Called techline SR 7726443296 . Unit is normal noise customer will contact whirlpool if there is anymore issues .

Near Lima Rd, Geneseo, NY 14454
Dave F.

Dave F.

WASHER MAYTAG MVWX655DW1 "Replaced wash plate. Ran calibration and auto diagnostics. Found the washer would not spin . Unit needs hub W10528947 and gear case W11035751 . Bolt for wash plate W10752187 . Installed new hub from stock to get customer by .; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10625252 (WASH PLATE BOLT) and 1 W11035751 (gearcase), used 1 W10528947 (HUB) from stock"

Near Coe Rd, Livonia, NY 14487
Evan E.

Evan E.

RANGE AMANA AGR6603SFW2 Customer stating that burner will not light consistently. Upon inspection discovered that Ignitor was failing causing issue. Replaced burner head and tested burner. Unit tested good. While testing burner discovered that right front burner was also failing to light. Ordering burner head ; ordrng 1 WPW10515455 (BURNER HEAD )

Near Ellinwood Dr, Irondequoit, NY 14622
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WGD4616FW1 Replaced coils. Unit testing good.

Near East Pkwy, Irondequoit, NY 14617
Dave F.

Dave F.

WASHER KENMORE 110.2513241 Complaint of unit making noise during spin. Ran spin in manually diagnostic and confirmed noise. Removed wash plate and hub and observed damage to splines from gear case and wear on the hub. Customer will look into a new machine .

Near Pennemite Rd, Livonia, NY 14487
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB835DW4 "Customer concerned about washer not working. The unit turns on, but the start button is not responsive; along with the cycle select knob. However, the unit was able to complete an auto diagnostic cycle. User interface must be replaced.; ordrng 1 W11112656 (CONSOLE ASSEMBLY)"

Near Leerie Dr, Rochester, NY 14612
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF560SMHV00 Left side door is missing door closure cam. Ordering cam. Unit is making ice poorly due to a restricted water supply. Recommending the customer have the Needle valve replaced in the correct orientation to prevent it from restricting. ; ordrng 1 WPW10470155 (cam-door)

Near S Estate Dr, Webster, NY 14580
Steve M.

Steve M.

WASHER MAYTAG MHW5630HW0 Tested washer but could not get to leak. Customer states water comes from front and accumulates. Ordering dispenser for leaking. ; ordrng 1 W11316600 (DISPENSER FROM PLAINFIELD)

Near NY-36, Dansville, NY 14437
David L.

David L.

RANGE KITCHENAID KESS907SWW06 Unit still has a shorted key error ribbon cable is failing. Both UI and control has been changed. Ordering ribbon cable; ordrng 1 W11209404 (harns-wire)

Near Chili Ave, Rochester, NY 14611
David L.

David L.

WASHER MAYTAG MHW3505FW1 Checked unit for abnormal noise during spin. Ran diagnostics. Found rotor bolt has snapped off inside the tub bearing shaft. Will need to be extracted and replaced. Ordering bolt unit still under warranty; ordrng 1 W11253212 (screw)

Near Lake Shore Blvd, Irondequoit, NY 14617
Dave F.

Dave F.

MICROWAVE WHIRLPOOL WMH31017HZ2 "Door switch issue . Replaced interlocks with switches . W11244494 . Tested unit . Unit still not heating . Ordering magnetron W10754299 , magnetron thermostat W10832024 , transformer W10836753 , diode W11256462 , ; ordrng 1 W10754299 (magnetron) and 1 W10832024 (thrmst-fix) and 1 W10836753 (transformr) and 1 W11256462 (diode), dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK"

Near W Gibson St, Canandaigua, NY 14424
Shaiman C.

Shaiman C.

DRYER FRIGIDAIRE AE07000EG0 "Customer concerned about a screeching noise when the unit is running. The noise is heard after the dryer has been running for a few minutes. Disassembled machine to ensure the noise wasn’t emitting from the motor, & inspect the condition of the bearing. The bearing was in rough shape. However, after reassembly of the unit, no noise could be heard. If the noise returns, a bearing kit & idler pulley should be replaced. (131863007 & 5303281153) Customer monitor. ; ordrng 1 131863007 (IDLER PULLEY) and 1 5303281153 (BEARING KIT)"

Near Hillbridge Cir, Rochester, NY 14612
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB865GW0 "Customer concerned about the unit intermittently not working. When starting a cycle, the unit does not always stay on or will act erratically. User interface should be replaced.; schdld next appmnt for 11/29 FRI 1-4"

Near Ogden Parma Town Line Rd, Spencerport, NY 14559
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Replaced ice maker for no ice. While Reinstalling the freezer door, one of the screws sheared off. Could not get screw out of hole. Fastened door through plastic retainer with screw. Ordering door. ; ordrng 1 LW10858419 (dor-fip), dspstn on spec-tagged invntry: 1 4317943 ICEMAKER"

Near Dalton Dr, Farmington, NY 14425
Steve M.

Steve M.

DRYER WHIRLPOOL WED4815EW1 Tested dryer and found vent is plugged. Tested with vent tester with vent on and ir read bad. Tested with vent off and it tested good. Found door seal is ripped. Ordering seal. ; ordrng 1 W10861521 (seal-door)

Near Silver St, Clifton Springs, NY 14432
David L.

David L.

REFRIGERATOR WHIRLPOOL WDT750SAHZ0 Replaced front panel due to dent. 30 day cosmetic warranty applies

Near N Greece Rd, Hilton, NY 14468
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT710PAHW1 Found water collecting in door vent. Ordering vent and gasket. Found clip on silverware rack broken causing silver ware to fall out of rack. Ordering rack. ; rqstng P&A on 1 W11158802 (SILVER WARE RACK ) and 1 WP8269259 (gasket) and 1 WPW10428211 (vent)

Near NY-21, Canandaigua, NY 14424
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS321SDHZ Unit was leaking from the freezer due to a plugged defrost drain. Removed ice from freezer and cleared drain restriction.

Near Vinedale Ave, Irondequoit, NY 14622
Evan E.

Evan E.

DRYER WHIRLPOOL WED4815EW1 Customer stated that they were experiencing long dry times and door was hard to shut. Tested dryer with dryer vent test kit. Discovered that unit is not vented properly causing issue. Door strike is also sticking making door very hard to open. After pinching strike with pliers door was now shutting as it should. Recommending customer have vent cleaned to improve dry times. Unit tested good otherwise

Near Twin Leaf Terrace, Webster, NY 14580
David L.

David L.

REFRIGERATOR KITCHENAID KBFS20ECBL00 Ordered filter to be shipped direct ; ordrng 1 EDR4RXD1SHIPDIRECT (SHIP DIRECT)

Near Emjay Ln, Rochester, NY 14612
Evan E.

Evan E.

DISHWASHER MAYTAG MDB8959SFZ4 "Customer stated that upper rack was falling down. Discovered that welds had snapped on both tracks causing issue. Replaced both upper racks and tested rack. Unit tested good. S22916 to cover parts and labor for rail replacement ; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"

Near Crowne Pointe Dr, Penfield, NY 14526
Evan E.

Evan E.

RANGE JENN AIR JES9800CAS02 Customer stated that after cleaning oven unit will not run any cycles. Could not select any functions on unit. Keypad would only respond to certain functions. Shut power off at breaker and cycled back on. Inspected ribbon cable for UI. UI is still not responding to commands. Unit will need new UI. UI is factory order and dealer is currently showing 0 in stock. Marking job as complete unit able to locate part. Part # W10314417; ordrng 1 W10314417 (USER INTERFACE )

Near Castleview Dr, Irondequoit, NY 14622
Steve M.

Steve M.

RANGE JENN AIR JES9750CAB01 Replaced relays for Left front and right rear burners not working. The cooktop tested good.

Near Clark Rd, Conesus, NY 14435
Dave F.

Dave F.

REFRIGERATOR MAYTAG MFI2569YEM0 Drain plugged . Installed new drain W10619951 . Defrosted drain tested unit tested good . Scode S38253; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN

Near Granger St, Canandaigua, NY 14424
Evan E.

Evan E.

DISHWASHER MAYTAG MDB7609AWS2 Customer stated that unit was flashing clean led. Code pertains to issue with heater not functioning. Discovered that control was failing to send power to heater. Ordering control ; ordrng 1 W11202746 (CONTROL )

Near Seville Dr, Rochester, NY 14617
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 Customer complained of vegetables not lasting long and things crystallizing in freezer. Found control set to warmest temp. Found bags against vents restricting airflow in the freezer. Caulked liner for gaps in liner. The customer is going to monitor.

Near Ridge Crest Dr, Victor, NY 14564
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KFCS22EVMS3 Replaced start device For compressor not starting g causing no cool. The compressor started up and is cooling.

Near Sugarwood Dr, Pittsford, NY 14534
David L.

David L.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Found freezer coil completely frosted over. Ice hitting the fan. Defrost tested good in diagnostics. Removed ice and set unit for 8 hour fixed defrost

Near Smith Rd, Marion, NY 14505
David L.

David L.

DISHWASHER KITCHENAID KDTE334DWH0 Replaced dead UI dishwasher tested good; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK

Near Kuhn Rd, Rochester, NY 14612
Dave F.

Dave F.

DRYER WHIRLPOOL WGD6620HC0 Tested dryer vent . Tested good . Unit has F3E3 error code . Follower service pointer W11395626 . Checked connections at ACU and replaced inlet thermistor. Tested unit . Tested good .

Near Smith Rd, Clifton Springs, NY 14432
Dave F.

Dave F.

WASHER WHIRLPOOL WTW5000DW1 Replaced gear case and the hub. Observed melted plastic on gear case cover. May have caused gear case to overwork and damage over time. Raised height of unit to deter this. Calibrated unit and ran auto diagnostic. Unit tested good.; dspstn on spec-tagged invntry: 1 W10528947 HUB

Near Pardy Smith Rd, Newark, NY 14513
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED4815EW1 Replaced thermostats. Unit testing good.

Near William Warfield Dr, Rochester, NY 14605
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WGD5000DW2 Customer reports unit won’t heat. No flame was present & ignitor would not glow. 120v was absent at ignitor while running. Checked thermal fuse for continuity. No continuity at thermal fuse. Replaced fuse. Unit testing good. ; used 1 WP3392519 (FUSE-THERMAL) from stock

Near Rhea Crescent, Rochester, NY 14615
Evan E.

Evan E.

WASHER WHIRLPOOL GHW9150PW0 Customer stating that unit is experiencing same issue as before. Unit will fill for a moment and then flash FH error code. Pressure switch has been previously replaced. Issue is with flow meter. After removing flowmeter connection and reseating connection. Unit is now running through cycle as it should. Suspecting issue was with flowmeter connection. Customer to run cycle and contact office if issue persists. If issue arises please order flow meter WPW10110225 UNIT CURRENTLY UNDER ATEC WARRANTY

Near Cardogan Square, Rochester, NY 14625
Evan E.

Evan E.

DRYER AMANA NGD4500VQ2 Customer stated that drum was not turning since repair. Upon inspection discovered that belt was not installed correctly by previous tech. Reinstalled belt and tested drum. Unit tested good ATEC WARRANTY

Near Willowbend Rd, Rochester, NY 14618
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDT750SAHZ0 "Customer states unit is not drying dishes. No error codes stored. Ran the unit through a diagnostic cycle. Water temperature seems to be adequate, and the heater is functioning as it should. Suggested customer to run the water at the sink before starting the unit. No further repair necessary."

Near Dake Ave, Irondequoit, NY 14617
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced UI & control board. Unit testing good. Parts and labor authorization code included in the additional job notes.

Near Pinecrest Dr, Rochester, NY 14617
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWX700XL1 "Customer concerned about the unit only filling with water, draining, and inaccurate estimated wash times.F8E1 F0E5 F5E3 F9E1 error codes stored. Customer replaced the drain pump which most likely resolved the long drain issues. Unit completed auto verification test with no issues. Removed console and noticed the pressure hose was unplugged. Plugged in pressure hose and tested unit in a normal wash cycle. The washer filled with water to a normal level, then began agitating as it should; which the customer stated it wasn’t doing before. Repair successful."

Near Mccleary Rd, Spencerport, NY 14559
Steve M.

Steve M.

OVEN WHIRLPOOL WFE505W0HW1 Customer complaining of things taking to long to cook. Calibrated temp up 20 degrees. The bake element was squeaking. Added foil tape to bake element legs. The oven preheated as expected. The oven tested good.

Near Brookview Dr, Macedon, NY 14502
David L.

David L.

DISHWASHER JENN AIR JDB8000AWB0 Ran unit to leak check. Unable to recreate. ; dspstn on spec-tagged invntry: 1 W10300924V GASKET and 1 WPW10348269 PUMP-DRAIN

Near Emjay Ln, Rochester, NY 14612
Evan E.

Evan E.

RANGE GE JGBP86WEB4WW Customer stated that bake element would not light. Upon inspection discovered that bake ignitor was broken causing unit not to light. Replaced bake ignitor and tested. Unit tested good. Also cleaned burner head on right side of stove for burner not lighting. Unit tested good otherwise. Advised customer to clean warming drawer large amount of hair built up around warming drawer bake element which could cause for potential fire. Cleaned as much as tech could. Also made landlord aware of issue ; dspstn on spec-tagged invntry: 1 4342528 IGNITOR-ROUND

Near Custer St, Rochester, NY 14611
Evan E.

Evan E.

RANGE AMANA ARG7600WW Customer stated that they had put piece of plastic inside oven and caused large amount of smoke and fire dept had come and unit was not working since then. Tested bake and broil. Both are lighting as they should. Could not replicate issue while in home. Unit is testing good. Customer to monitor issue

Near Hillview Dr, Irondequoit, NY 14622
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Replaced compressor, evaporator and drier for not cooling . Tested unit tested good ."

Near NY-488, Phelps, NY 14532
Evan E.

Evan E.

RANGE WHIRLPOOL SF362LXSB0 Customer stated that unit was not maintaining temperature. Ran preheat to 350 unit preheated as it should. Took temperature reading. Unit is 20 degrees lower than display is showing. Calibrated unit up 20 degrees ran test preheat again. Unit is maintaining temp as it should. Collecting service call fee

Near Longview Terrace, Rochester, NY 14609
David L.

David L.

DRYER WHIRLPOOL n/a Cleared vent restriction at the vent louvre outside that was causing long dry times

Near Emjay Ln, Rochester, NY 14612
David L.

David L.

DISHWASHER KITCHENAID KDPE234GPS Unit was not draining. Repaired damaged connection at the drain pump. Unit drained afterwards.

Near Butcher Rd, Hilton, NY 14468
Steve M.

Steve M.

DRYER MAYTAG MEDC465HW0 Replaced start switch for not starting. The dryer tested good.

Near Riverview Dr, Rochester, NY 14623
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFW2055FRZ00 Replaced compressor for compressor not starting. The left side of cabinet is damaged on left bottom side. Goes from front of machine to middle of machine. The cabinet is pulled away from frame. Showed manager at Rent A Center and he was OK with it and wanted to proceed with repair. Took quick pic. The compressor started up and is cooling.

Near Morgan View Rd, Geneseo, NY 14454
Steve M.

Steve M.

WASHER MAYTAG MVWX655DW1 Found washplate is stripped. Ordering washplate. ; rqstng P&A on 1 W10902814 (washplate)

Near Coe Rd, Livonia, NY 14487
Steve M.

Steve M.

WASHER WHIRLPOOL WFW97HEXL0 Found power going to motor control u it but not sending power to motor. The washer needs the MCU. Quoted customer for repair. ; rqstng P&A on 1 WPW10374126 (cntrl-elec)

Near Silverton Glenn, Victor, NY 14564
Evan E.

Evan E.

MW-HOOD COMBO WHIRLPOOL UMV1160CW6 Replacing turn table roller due to unit producing popping noise while turntable was spinning. Replaced turntable and roller. Ran test cycle. Unit tested good

Near St Andrews Blvd, Fairport, NY 14450
Evan E.

Evan E.

DRYER WHIRLPOOL MED5630HW0 Customer stated that unit was dripping cycle before items are dry and door is not shutting properly. Discovered that hinge is was loose causing issue with door. Tightened hinge and door is now shutting as it should. Checked for error codes. No codes were present. Ran test cycle to confirm unit was heating properly. Spoke with customer about correct loading and cycle selection advised customer that if loss is not large enough items will not pass moisture sensor consistently therefore causing sensor to think items are dry. Advised them to either wash larger loads or used timed dry setting

Near W Walworth Rd, Macedon, NY 14502
Evan E.

Evan E.

DISHWASHER MAYTAG MDB8959SFZ4 Customer stated that upper rack is falling down. Upon inspection discovered that welds had snapped causing rack to fall. Replaced track on both sides. Reinstalled upper rack. Unit tested good ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK

Near Williamsburg Dr, Fairport, NY 14450
Evan E.

Evan E.

DISHWASHER JENN AIR JDB9600CWS93 Cusomter stated unit was displaying e15 code and could not select cycle or function. Upon inspection discovered that float switch was stuck causing unit not to fill. Removed lower panel. Freed switch and tested unit. Unit began to fill as it should. Ran test cycle. Unit tested good

Near N Landing Rd, Rochester, NY 14625
Evan E.

Evan E.

RANGE KENMORE 790.774698 Customer stated that unit was not lighting but could smell gas. Upon inspection discovered that ignitor was failing to glow bright enough to lite Burner bar. Replaced ignitor and ran test cycle. Unit tested good

Near Glen Rd, Rochester, NY 14610
Evan E.

Evan E.

DRYER WHIRLPOOL WED7500GW0 Replacing control board due to unit failing to accept commands or send power to motor or heater. Replaced control. Ran test cycle. Unit now functioning as it should

Near Williamsburg Dr, Fairport, NY 14450
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE104ESS3 Repacking control due to unit not filling or draining correctly. Replaced control and ran test cycle. Unit completed cycle as it should. Unit tested good

Near Basket Rd, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL KRMF706ESS01 SR7726445824 called tech line to document ice and temperature issue. 0 degrees in ice room 29 in fresh food and -1 in the freezer. All functions testing good in diagnostics. Ordering and replacing the UI per tech line. ; ordrng 1 W11330971 (UI)

Near Canal Woods, Rochester, NY 14626
David L.

David L.

REFRIGERATOR MAYTAG MFS2558BEM9 Replaced drier and evaporator due to a low side leak. Unit began cooking after install

Near Windsor Rd, Rochester, NY 14612
David L.

David L.

DISHWASHER FRIGIDAIRE FFBD2412SB0A Bottom door seal is warped causing a leak. Ordering door seal ; ordrng 1 5304500204 (gasket)

Near Coccia Cres, Gates, NY 14606
Shaiman C.

Shaiman C.

DRYER AMANA NGD4500VQ2 "Customer reports unit is not heating. No power was going to ignitor. Inspected thermal fuse, & no power was going across thermal fuse & no continuity. Replaced thermal fuse. Unit testing good. ; used 1 WP3390719 (FUSE-THERMAL) from stock"

Near Willowbend Rd, Rochester, NY 14618
Steve M.

Steve M.

WASHER KENMORE 110.226421 Found the coupler is broken and transmission is seized. Customer is going to replace. ; dspstn on spec-tagged invntry: 1 285753A COUPLING and 1 WP3949238 SWITCH-LID

Near Gillette St, Rochester, NY 14619
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS321SDHB01 Found the condenser was vibrating causing noise while compressor is on. Adjusted legs and padded the condenser with foam to stop vibrations. The noise is gone.

Near Pond Valley Cir, Penfield, NY 14526
Steve M.

Steve M.

REFRIGERATOR AMANA ASI2575FRW00 Replaced user interface for unresponsive user interface. The refrigerator tests good

Near Ridge Rd, Ontario, NY 14519
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Right hand door switch failed . Replaced door switch . Lights are now working as expected. Checked door gaskets .doors are sealing . Gave tips on best closure habits . Unit tested good .

Near Gorham St, Canandaigua, NY 14424
Steve M.

Steve M.

WASHER MAYTAG MHW6000XW2 Found motor control causing unit to not spin or unlock door. Ordering MCU; ordrng 1 WPW10374126 (cntrl-elec MCU )

Near Winton Rd N, Rochester, NY 14609
Dave F.

Dave F.

WASHER WHIRLPOOL WTW5000DW2 Unit shaking a lot during spin cycle . Made sure unit was level and that the legs were adjusted so it did not move as much . Calibrated unit and tested in auto diagnostics. Tested good . Unit had no error codes . Ran heavy towels got them wet and then ran drain and spin . Unit is working as expected.. gave tips for best wash cycles.

Near NY-14, Lyons, NY 14489
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KFIV29PCMS02 Off test 4 step 1 LS=20 HS = 20Test4 step 3 LS -30 HS =110Step 4 LS=-10 HS =100Step 5 LS=-20 HS=110Sr#7726450577On arrival the freezer was 45 degrees and set to -5. The fresh food section was 42 and set to 33. Inspected every exposed piece of copper for refrigerant leak since there is now a dye drier on it since first repair. Could not find leak anywhere. Call manufacturer tech line and found the unit unrepairable due to internal leak. Customer is going to contact customer service.

Near Webster Rd, Webster, NY 14580
Dave F.

Dave F.

WASHER MAYTAG MVWX655DW1 Checked for error codes. Found F8E1 long fill error code. Ran auto diagnostic and observed long fill time. Manually checked hot and cold water valves in manual diagnostic. Tested good. Checked water valves and water supply and screens for debris. No debris. Unit needs new water valve due to bad thermistor and ACU. Ordering water valve assembly W11127357 and ACU W11116592; ordrng 1 W11127357 (housing)

Near Park St, Phelps, NY 14532
Dave F.

Dave F.

WASHER WHIRLPOOL WFW8740DW1 Attempted to remove unit from location in closet in corner of bathroom. Dryer is attached to washer so units cannot be moved individually. Closet must have been built around units when installed.no access point in rear to unplug utility or undo stack brackets. Customer will have to have units removed in order for them to be serviced. We could not make more effort to remove without causing damage to property. ; schdld next appmnt for 11/27 WED !

Near Cress Rd, Phelps, NY 14532
Steve M.

Steve M.

DISHWASHER AMANA ADB1300AFW0 "Found spray arms are not spinning causing poor wash. Heater works as expected. Ordering sump motor , spray arms and feed tube for not washing. Soap dispenser is also not opening or using rinse agent that is in it. Ordering dispenser and control . Put affresh in unit to clean the mold. Customer is also going to clean with bleach before repair. ; rqstng P&A on 1 W10317197 (spray arm) and 1 W10817282 (cntrl-elec) and 1 W10847562 (pump&motor) and 1 W11244157 (TUBE) and 1 WPW10319027 (spray arm) and 1 WPW10428214 (dispenser), dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN , used 1 DW AFFRESH (DW AFFRESH) from stock"

Near Ridge Rd, Ontario, NY 14519
Steve M.

Steve M.

MICROWAVE WHIRLPOOL WMH53520CS5 The unit needs door switches for light not turning on and not running. Found the unit also needs a humidity sensor for F4E4 humidity sensor error causing no operation when sensor cooking. ; rqstng P&A on 1 W10833858 (sensor) and 1 W11244490 (INTERLOCK)

Near Maryview Dr, Webster, NY 14580
Dave F.

Dave F.

WASHER MAYTAG MVWB300WQ1 Washer not draining . Found a cloth in the bottom of the tub blocking the drain pump . Removed cloth . Unit bearing is going bad . Customer will look into a new unit .

Near Sheldon Rd, Palmyra, NY 14522
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL KRMF706ESS01 Found freezer light is shorted causing no light in freezer and flickering lights in FF section. ; rqstng P&A on 1 W11205083 (MODULE)

Near Crowne Pointe Dr, Penfield, NY 14526
Dave F.

Dave F.

OVEN WHIRLPOOL WFG525S0HW1 Oven not igniting . Replaced ignitor found unit is still not lighting . Ordering wire harness WPW10701462 and dsi board W11162730; ordrng 1 W11162730 (module-spk) and 1 WPW10701462 (harns-wire)

Near Hammond Rd, Palmyra, NY 14522
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT318FZDB02 Replaced evaporator and drier due to poor cooling. Unit tested good after install

Near Yorkshire Rd, Irondequoit, NY 14609
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KFIS20XVBL1 Unit not running . Found the main control board in the back is not functioning. Ordering new board WPW10310240 ; ordrng 1 WPW10310240 (cntrl-elec)

Near Amann Rd, Honeoye Falls, NY 14472
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WGD5620HW0 Clip in the console was broken causing the console become misaligned with the front panel of the unit. Replaced console. Repair successful.

Near Lancer Pl, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL MFC2062FEZ 34 degrees in FF section and set to 47 degrees. 2 degrees in freezer. Set to 0. Found a wire to the FF thermistor fell out of connector. Fastened the connection and the customer is going to monitor over next three days.

Near Tree Brook Dr, Rochester, NY 14625
David L.

David L.

RANGE FRIGIDAIRE RGB745BEH1WH "Unit is cooking poorly due to a weak ignitor ordering ignitor ; ordrng 1 WB13K21 (ignitor,oven)"

Near Akron St, Rochester, NY 14609
Shaiman C.

Shaiman C.

DRYER AMANA NED4655EW "Replaced timer, unit still wouldn’t heat. Tested for 240V at the receptacle; only got 120v. Suggested customer to have an electrician diagnose the electrical issue in the home. Unit testing good."

Near Delamaine Dr, Rochester, NY 14621
David L.

David L.

DISHWASHER WHIRLPOOL KUDS35FXSS9 Unit is leaking due to upper rack adjuster breaking causing poor closure. Changed adjuster. Unit is building suds when empty. Cleaned suds out of the unit ran until clear water ; dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER C RAIL-GREY

Near Golfside Pkwy, Rochester, NY 14610
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT314TFDW01 Unit is not cooling properly due to a failing compressor. Quoted 943.23 for replacement. Customer denied repair and is not interested in repairing the unit

Near Vollmer Pkwy, West Henrietta, NY 14586
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWC200XW0 Customer concerned about a noise during the spin cycle. No error codes stored. Discovered a clothes pin sitting on top of the tub ring. Removed pin. Unit testing good.

Near Harrier Cir, Rochester, NY 14623
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF535SWHV00 Little bit of frost build up on items in freezer. Unit temperatures are set to recommend.checked gaskets . Gaskets are sealing good . Sealed the cabinet. Leveled the unit to make sure the doors were shutting evenly. Tested unit tested good .

Near Sibley Ct, Canandaigua, NY 14424
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW5000DW3 "Called the manufacturer upon arrival. No error codes stored. Everything functions as it should in manual diagnostics. Tech line agent feels there is no issue with the machine. Explained proper loading practice and cycle selection. Customer then reports the machine does not agitate at all, but just fills with water and drains. Started a normal wash cycle on normal setting. Unit started as it should in the sensing cycle; filled with water with some agitation, then was stagnant for 5-10 minutes before resuming. Now suspecting a control issue. Replacing control. SR: 7726451172; ordrng 1 W11116590 (CONTROL)"

Near Smith St, Rochester, NY 14606
Dave F.

Dave F.

REFRIGERATOR MAYTAG MFC2062FEZ02 Complaint of unit making clicking noise. Ran damper. Tested good. Ran compressor.Tested good. Observed ice maker arm in an on position calling for ice which causes ice maker to cycle. Customer does not have water to fridge and does not use icemaker. The sound of the ice maker unit operating without ice could be the noise. Removed ice maker at customer request. Unit tested good .

Near Aldwick Rise, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Water leaking from john guess fitting on the top left of the door . Reseated john guess fitting . Tested unit . Unit is no longer leaking .; dspstn on spec-tagged invntry: 1 W11043013 VALVE

Near Callingham Rd, Pittsford, NY 14534
Dave F.

Dave F.

DISHWASHER KITCHENAID KDTM354DSS4 Lower spray arm is full of debris and not moving as it should . Tried cleaning debris out of arm . Did not help . Upper and back wall sprayers are working as expected. Ordering and sending lower spray Arm to customer W10884490; ordrng 1 W10884490 (arm-spray (DIRECT SHIP) )

Near Latting Rd, Shortsville, NY 14548
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF954CIHV00 Called techline SR 7726460661 . Unit uses copper pipe pressure regulator will not work . Customer will have a plumber install pex pipe and regulator left part with customer.

Near DePaul Dr, East Rochester, NY 14445
Dave F.

Dave F.

DRYER GE GTD42GAFJ2WW Blower is full of lint . Removed lint from blower . Found the lint trap is torn . Customer needs new trap ordering part and sending to customer WE03X23881; ordrng 1 WE03X23881 (dryer lint filter)

Near West Ave, East Rochester, NY 14445
Evan E.

Evan E.

DRYER GE DDG7100NALWH Cannot service unit due to age. Parts are no longer available No S/C Fee

Near Portland Ave, Rochester, NY 14617

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