We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near West Henrietta, NY 14586
Steve
Job Details: 07/12/2021
Found the auger shaft is stripped. Ordering shaft for drop off. Returning motor. ; ordrng 1 W11228132 (Shaft)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near Rochester, NY 14626
David
Job Details: 07/12/2021
"The customer is having an issue with the water running out of the dispenser on its own after filling a glass. Ice maker is also not making ice. Customer states that the water will work most of the time but has flooded the kitchen on several occasions. Suspecting the dual valve is sticking. Measured 120vac at the ice maker. Unable to get the module to harvest when jumping thermostat. Returning with the ice maker and dual valve ; dspstn on spec-tagged invntry: 1 WPW10300024 ICEMAKER , used 1 W11043013 (Valve) from stock"
We serviced a
MAYTAG WASHER
Model MHW5500FC1
Near West Henrietta, NY 14586
Steve
Job Details: 07/12/2021
Found the bing was broken causing door to fall. Replaced hinge and the door works as expected.
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Webster, NY 14580
Evan
Job Details: 07/12/2021
Customer stated that unit is producing noise while in use. Discovered that front roller and idler pulley are sticking causing noise. Replaced using dryer repair kit. Tested unit. Unit tests good ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA0
Near Webster, NY 14580
Evan
Job Details: 07/12/2021
Customer stated that unit is leaking water discovered that unit was dripping from diverter motor on sump assembly. Ordering sump & motor. Quoted $106.75 for labor ; ordrng 1 W10861526 (pump&motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Rochester, NY 14618
Dave
Job Details: 07/12/2021
"Found refrigerant leak using UV light coming from access valve on the compressor. Looked for UV dye on evaporator, none found. Removed old access valve and connected new access valve to compressor. Replaced UV drier. Vacuumed system to below 500microns. Added 0.142kg of refrigerant to system. Tested unit. Unit tested good. ; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL0
Near Henrietta, NY 14467
Steve
Job Details: 07/12/2021
Found motor error code and motor getting power but not starting. Quoted customer for repair. Customer is going to call manufacturer about repair. ; rqstng P&A on 1 W11085683 (Motor sump) and 1 Sh15 (Shipping)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS6
Near Rochester, NY 14620
James
Job Details: 07/12/2021
Unit not turning on the light with door open. Replaced door interlock switches and verified operation. ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBW00
Near Rochester, NY 14618
James
Job Details: 07/12/2021
Repeat issue ordering switch; ordrng 1 W11396033 (Light sw) and 1 Sh15
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Rochester, NY 14606
David
Job Details: 07/12/2021
Found unit unplugged. Unit will not cool. Found low side pressures at 50psig while running. Ordering compressor ; ordrng 1 WPW10507886 (Compressor) and 1 W10896689 (5-4) and 1 W11504415 (8.5/8) and 1 W10895738 (7.6/6) and 1 W10895750 (7/5) and 1 W10895716 (8.5/6) and 1 WP978025 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Spencerport, NY 14559
David
Job Details: 07/12/2021
Items are freezing in the fresh food section. Instructed customer on proper loading. Items will need to be kept from touching the rear wall and deli drawer must be placed on top of crispers. Damper is noisy . Ordering damper. ; ordrng 1 W11236851 (Damper)
We serviced a
MAYTAG STACKED LAUNDRY
Model LSE1000
Near Rochester, NY 14610
James
Job Details: 07/12/2021
Unit not heating. Thermostat is closed. 120v to heater. 240v l1 the relay. Need relay. ; ordrng 1 WP306199 (Relay heater) and 1 Sh15
We serviced a
MAYTAG OVEN
Model MGT8720DS00
Near Rochester, NY 14625
James
Job Details: 07/12/2021
Lr burner allowing gas to flow when off. Valve has failed. Burner is dirty and may need to clean orifice. Need manifold. N; ordrng 1 W10854406 (Burner manifold) and 1 Sh15
We serviced a
WHIRLPOOL MICROWAVE
Model MMV1175JZ0
Near Webster, NY 14580
Evan
Job Details: 07/12/2021
Customer is stating that unit will not heat. Discovered that magnetron is failing to run causing issue. Ordering magnetron ; ordrng 1 W10850446 (CAPACITOR ) and 1 W11256462 (diode) and 1 W11353994 (TRANSFORMER ) and 1 W11391712 (MAGNETRON)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB05
Near Rochester, NY 14610
Dave
Job Details: 07/12/2021
Replaced bi-metal wire harness in freezer section. Tested unit. Unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Irondequoit, NY 14609
Dave
Job Details: 07/12/2021
"Replaced wiring harness, capacitor and motor on unit. Calibrated unit and ran auto diagnostics. Unit tested good."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Rochester, NY 14625
Dave
Job Details: 07/12/2021
"Freezer was running when arrived. Compressor and fan running. Had good frost pattern. Ohmed out refrigerator thermistor, tested good ,Possible unit got too hot and turned off. Unit is in sun room . Told customer unit does not have a condenser fan . Could take cardboard off back possibly get little fan to blow on compressor area . Unit tested good .if problem persists order W11496886 control ; ordrng 1 W11496886 (Control)"
We serviced a
MAYTAG DRYER
Model MGD5630HW0
Near East Rochester, NY 14445
Tanner
Job Details: 07/12/2021
"Q1 no Q2 no Q3 no Complaint of deyer short cycling on auto dry leaving garments wet. Tested continuity through moisture sense circuit and tested good. ACU no longer reading moisture impulses. Ordering new ACU.; ordrng 1 W11350257 (ACU), used 1 SH15 (STANDARD S/H) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Rochester, NY 14609
Tanner
Job Details: 07/12/2021
"Q1 no Q2 no Q3 noReplaced CAM, actuator, gearcase. Calibrated unit. Tested via autodiagnostic and high spin. Unit tested good.; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR and 1 W10721967 CAM"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Canandaigua, NY 14424
Steve
Job Details: 07/12/2021
Incorrect spark module. Ordering correct spark module. ; schdld next appmnt for 7/14 WED !
We serviced a
KITCHENAID MICROWAVE
Model KOCE507ESS07
Near Penfield, NY 14526
Dave
Job Details: 07/12/2021
"Ran diagnostics, found fan turns on but is making vibrating noise. Ordering fan part# W10838964. ; ordrng 1 W10838964 (motor-fan)"
We serviced a
WHIRLPOOL FREEZER
Model WSR57R18DM04
Near Rochester, NY 14618
Dave
Job Details: 07/12/2021
Vibrating sound coming from behind freezer. Found panel on back of unit bent in from water shut off valve for ice maker. Panel on back was vibrating on copper tubing coming from compressor. Removed rear panel from unit. Found cover loose for electrical connections. Secured cover. Tested unit. Tested good.
We serviced a
MAYTAG DISHWASHER
Model MDB8979SFZ2
Near Rochester, NY 14609
Tanner
Job Details: 07/12/2021
Q1 no Q2 no Q3 noReplaced adjusters. Tested unit and unit tested good.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Honeoye, NY 14471
Steve
Job Details: 07/12/2021
Customer was concerned with the amount of water in wash cycle. Instructed customer that deep water wash does not work on Normal cycle. Tested washer and all functions are working as expected and there is no error codes. Filled washer in power wash cycle and deep water wash and the basket filled to half way point. The washer tests good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM00
Near Webster, NY 14580
James
Job Details: 07/12/2021
Replaced drain tube. ; dspstn on spec-tagged invntry: 1 W11190084 TUBE-DRAIN
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS00
Near Pittsford, NY 14534
Dave
Job Details: 07/12/2021
Replaced 2second light down on left side of freezer compartment. Unit tested good. Used part# W11462342.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DWH5
Near Spencerport, NY 14559
David
Job Details: 07/12/2021
Removed debris from float that was preventing fill ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Spencerport, NY 14559
David
Job Details: 07/12/2021
Replaced correct drain hose unit tested OK
We serviced a
MAYTAG FREEZER
Model M1TXEGMYW01
Near Webster, NY 14580
James
Job Details: 07/12/2021
Unit intermittent to thaw food out and refreeze. Intermittent frost buildup in freezer. Adjusted thermostat to turn off cooling and was not able to get contacts to close to turn back on. Need thermostat and defrost control. ; rqstng P&A on 1 WPW10584888 (Thermostat) and 1 WPW10352689 (Adaptive control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MBF2258XEW3
Near Rochester, NY 14609
James
Job Details: 07/08/2021
Unit slow to make ice. Freezer at 11 degrees. Adjusted settings on temp control. Cycled icemaker manually and tested door switch. Customer is to monitor. If problem persists replace Icemaker again.
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Rochester, NY 14626
David
Job Details: 07/08/2021
Front left burner simmer was too high. Adjusted and checked oven calibration. Unit tested good
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW1
Near Geneseo, NY 14454
Steve
Job Details: 07/08/2021
Found the gas valve leaking gas. Turned gas off to dryer. Ordering valve. ; ordrng 1 W10823508 (Gas valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Webster, NY 14580
Evan
Job Details: 07/08/2021
Replacing switch due to switch testing open while door is open. Replaced switch. Tested unit. Unit tested good
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Rochester, NY 14610
Tanner
Job Details: 07/08/2021
"Q1 no Q2 no Q3 noComplaint of no wash. Following stored errorsF5E1 door latch errorRan auto diagnostic and unit fills. Wash motor never starts. Checked resistance of motor winding at .26 M ohms. This reading is much above spec. Ran unit and wash circuit drawing only .4 Amps. Confirmed 120 VAC from ACU to motor circuit. Electrical failure of wash motor. Needs new wash motor.; rqstng P&A on 1 WPW10605057 (Motor Sump Assembly), used 1 SH15 (STANDARD S/H) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Rochester, NY 14608
Tanner
Job Details: 07/08/2021
Q1 no Q2 no Q3 noComplaint of no spin. Following stored errors:F7E6 motor faultF2E1 stuck keyF0E5 off balanceRan autodiagnostic cycle and unit spins basket during agitation causimg motor error fault. Unit cancels the wash cycle makimg it look like no spin. Replaced shift actuator. Tested via autodiagnostic and unit tested good.; used 1 WPW10006355 (ACTUATOR) from stock
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW2
Near Victor, NY 14564
Tanner
Job Details: 07/08/2021
Q1 I Q2 no Q3 noReplaced lid latch assembly. Tested via autodiagnostic and spin cycle. Unit tested good.
We serviced a
MAYTAG DISHWASHER
Model KDTM354DSS4
Near Fairport, NY 14450
Tanner
Job Details: 07/08/2021
"Q1 no Q2 no Q3 noSince throwing breaker unit is operational. Complaint of gasket falling out.F7E1 heater errorF6E4 float switch errorF6E1 low/ no waterF8E2 fill valve electrical problemRan auto diagnostic and unit fills, never washes. Remove front panel confirmed 120VAC to unit. Measured 6.7 ohms through atart winding, a valid measurement. Reconnect motor circuit and run unit. Unit now runs, pulling 1.6 Amps. After Unit completes first rinse start winding engaged and Unit drew 5.6 amps but never ran. Observed thermal marking on ACU. Needs new wash motor, gasket, and ACU. ACU covered under manufacturer parts warranty.; ordrng 1 W10805015 (Motor Sump Assembly) and 1 W11177741 (Gasket), used 1 SH15 (STANDARD S/H) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFC310S0EW0
Near Rochester, NY 14626
David
Job Details: 07/08/2021
Replaced missing screw that was allowing cooktop to sit crooked. Unit checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Webster, NY 14580
James
Job Details: 07/08/2021
Unit not cooling in ff section. Ff evap frozen and drain leaked and froze pantry drawer to fridge liner. Heater not energizing in diagnostics. 102ohms through heater. Gaskets ripped. Need control cover and gaskets. ; ordrng 1 W11099568 (Cover) and 1 W11450890 (Control) and 2 W10917313 (Gasket)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Bloomfield, NY 14469
Dave
Job Details: 07/08/2021
Replaced the upper and lower spray arms. Removed and replaced wheels on lower rack. Unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Rochester, NY 14626
David
Job Details: 07/08/2021
The left hand door liner is caved in and will not close the door switch. Ordering door. ; ordrng 1 W11435353 (Left hand door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFW00
Near Canandaigua, NY 14424
Dave
Job Details: 07/08/2021
Installed filler piece on top left corner of unit and new shelf in fresh food section. Unit tested good.
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Rochester, NY 14618
Tanner
Job Details: 07/08/2021
"Q1 no Q2 no Q3 noComplaint of uL error. Unit taking in excess of 2 hours for spin. Following stored errors:NoneBearing run present on hand spin and during diagnostic cycle. This friction will cause off balance loads and cause the machine to extend final spin. Ordering bearing kit; ordrng 1 W10435302 (Bearing kit), used 1 SH15 (STANDARD S/H) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Farmington, NY 14425
Dave
Job Details: 07/08/2021
Replaced actuator on unit. Calibrated unit. Ran auto-diagnostics. Unit tested good. ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR
We serviced a
WHIRLPOOL FREEZER
Model EV188NYWS02
Near Honeoye Falls, NY 14472
Dave
Job Details: 07/08/2021
Unit is -25 psi in vacuum . Plugged in unit compressor running. Used soapy water to visually check for leaking on refrigeration components. No leaks found. Tapped into high pressure refrigeration line while unit was unplugged and found negative pressure. Replaced UV drier and installed access valve on suction line from compressor. Vacuumed system down past 500 microns. Added .120kg of refrigerant. Unit is now cooling as expected. Unit tested good. ; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE
We serviced a
JENN AIR REFRIGERATOR
Model JFFCC72EHL01
Near Rochester, NY 14612
David
Job Details: 07/08/2021
Left part with customer
We serviced a
KITCHENAID RANGE
Model KSEG700EBS3
Near Irondequoit, NY 14622
David
Job Details: 07/08/2021
New console was received damaged. Reordering ; ordrng 1 W11091880 (Console)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Ontario, NY 14519
James
Job Details: 07/08/2021
Replaced lid and suspension. Ran calibration and verified lid locks and unlocks. Adjusted feet and ran spin cycle. Cabinet shakes a little due to washer being in a drain pan. Unit functions properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYB05
Near Rochester, NY 14621
James
Job Details: 07/08/2021
Water leaking due to frozen defrost drain. Defrosted drain and replaced fan motor. Unit began cooling once turned on. Customer is to monitor temperature.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Pittsford, NY 14534
James
Job Details: 07/08/2021
Ice freezing together and not dispensing. Auger will rotate when no ice is in the bin. Auger is rusting and screw stripped off receiver. Need bin and motor. ; ordrng 1 W10822606 (Motor) and 1 W10910401 (Ice bin)
We serviced a
JENN AIR REFRIGERATOR
Model JFC2290VPY5
Near Rochester, NY 14618
James
Job Details: 07/08/2021
"Icemaker cycling without filling. Jumped icemaker and energized water valve need icemaker. Pantry shelf missing, lh rail broken. 2 bins cracked. Dispenser paddle peeling. Need parts. ; ordrng 1 W10884390 (Icemaker) and 1 Sh15 and 1 WPW10122078 (Rail) and 1 WP12656822 (Lid) and 1 WPW10119841 (Tray) and 1 WPW10119846 (Tray) and 1 W11243624 (Facade)"
We serviced a
JENN AIR COOKTOP
Model JIC4430XS0
Near Honeoye Falls, NY 14472
Steve
Job Details: 07/08/2021
Replaced module. And not power to ui .. ordering both module and ui; ordrng 1 W10857232 (Module) and 1 WPW10396615 (Diasplay)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHB00
Near Honeoye Falls, NY 14472
Steve
Job Details: 07/08/2021
Found fill tube was frozen. Removed ice from fill tube. Reset power to refigerator to get power to ice maker. The ice maker tested good.
We serviced a
AMANA REFRIGERATOR
Model A8TXNWFBB00
Near Scottsville, NY 14546
Steve
Job Details: 07/08/2021
Found the water valve is shorted causing no water to ice maker. Ordering water valve. Ordering crisper for broken crisper. ; ordrng 1 WP2315576 (Valve) and 1 WP2192009 (Crisper) and 1 Sh15 (Shipping)
We serviced a
KITCHENAID RANGE
Model KFID500ESS01
Near Pittsford, NY 14534
Steve
Job Details: 07/08/2021
Replaced induction module for burned connection on right front burner. Th cooktop is working as expected.
We serviced a
KITCHENAID OVEN
Model KEBS277BSS00
Near Pittsford, NY 14534
Evan
Job Details: 07/08/2021
"Customer is stating that unit is displaying f3e0 error code. Code relates to main oven sensor testing open. Followed prompts on tech sheet and Removed sensor to take resistance reading. Sensor tested within range according to tech sheet. Reinstalled sensor and cleared code. Ran preheat to 350. Unit displayed code about 10 mins into preheat. Tech sheet calls for control to be replaced if code reappears and sensor is within range. Ordering control ; ordrng 1 WPW10317345 (cntrl-elec), dspstn on spec-tagged invntry: 1 WP74008369 SENSOR-OV"
We serviced a
KENMORE WASHER
Model 796.40272900
Near Rochester, NY 14610
Evan
Job Details: 07/08/2021
Customer is stating that unit is out of balance and is causing not to spin out properly. Discovered that suspension cables that basket are hanging on are causing basket to sag. Ordering cables. Quoted $76.40 for labor ; ordrng 2 4970FR2084P (cables)s
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Irondequoit, NY 14609
Tanner
Job Details: 07/06/2021
Need more info; schdld next appmnt for 7/6 TUE PM
We serviced a
WHIRLPOOL REFRIGERATOR
Model G16FARXXY08
Near North Dansville, NY 14437
Steve
Job Details: 07/06/2021
"Found ice maker not calling for water . Ordering ice maker. The user interface is acting erratic. Removed power and it will light up and sometimes work then after a minute it shuts off and does not light up again. Ordering ui. ; rqstng P&A on 1 W11184112 (User interface) and 1 W10882923 (Ice maker), ordrng 1 Sh15 (Shipping)"
We serviced a
MAYTAG WASHER
Model MEDC465HW0
Near Perry, NY 14530
Steve
Job Details: 07/06/2021
Found debris in the pump that was stopping drain pump causing not operation.. removed debris and the pump is working as expected. During testing heard squealing noise when first starting spin.. removed belt and tightened. The washer is now working as expected
We serviced a
CROSLEY DRYER
Model VED6505GW0
Near Rochester, NY 14612
James
Job Details: 07/06/2021
Unit runs ten seconds and turns off. Tested push to start and motor. Found 110v at neutral wire. Power missing at l2. Unit functions properly. Recommend customer contacts an electrician.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Hamlin, NY 14464
James
Job Details: 07/06/2021
Unit not venting. Found blower wheel unscrewed from motor. Reattached blower and verified operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV00
Near Rochester, NY 14625
Evan
Job Details: 07/06/2021
"Replacing gasket , million and door due to door failing to make contact with light switch. This was causing issue with dispenser also. Replaced all parts listed. Tested unit. Dispenser and ice maker dispenser are both working as they should and door is triggering light switch. Unit tests good"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Fairport, NY 14450
Dave
Job Details: 07/06/2021
F9E1 long drain error code . Found debris in drain tube not allowing it to drain . Cleared drain and tested. Leveled legs on unit .Customer spoke about the lights not coming on after the cycle is finished. Lights are working after reset . Customer will monitor. If problem persists order control W10866124 and UI W10902370
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Fairport, NY 14450
Dave
Job Details: 07/06/2021
Unit not turning on. Power going to unit. Found lose connection at the wire harness to the control board. Reseated wire harness. Unit turned on. Tested unit in diagnostics. No error codes. Heater turned on. Unit tested good. ; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR
We serviced a
MAYTAG WASHER
Model MHWC7500YW0
Near Fairport, NY 14450
Dave
Job Details: 07/06/2021
Unit not draining. Ran diagnostic on drain pump. Disassembled line going from tub to drain pump. Found face mask and plastic objects blocking hose. Reassembled unit. Unit tested good.
We serviced a
WHIRLPOOL OVEN
Model WFG515S0JS1
Near Ontario, NY 14519
Dave
Job Details: 07/06/2021
"Tested oven temperature, 317, 365, 327, 364, 328, 367. Average 344 degrees. Adjusted temp up 10 degrees. Customer will monitor. Unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Ontario, NY 14519
Dave
Job Details: 07/06/2021
"Unit had power going to it not turning on. No status LED on control board. Replaced board. Unit turned on. Ran diagnostics. Tried drain pump. Drain pump did not turn on. Verified voltage going to drain pump, 120volts. Unit needs to drain pump as well. Ordering pump; ordrng 1 W10581874 (pump-water)"
We serviced a
WHIRLPOOL FREEZER
Model WRF560SEHZ
Near North Chili, NY 14514
James
Job Details: 07/06/2021
Freezer not sealing causing frost buildup. Defrosted freezer and molded gasket with heat gun. Door seals properly.
We serviced a
MAYTAG RANGE
Model MGR6600FZ2
Near Irondequoit, NY 14609
Evan
Job Details: 07/06/2021
Replacing hinges on door due to door not sealing properly. Replaced hinges. Tested for customer. Unit tested good
We serviced a
WHIRLPOOL DRYER
Model GGW9250PW3
Near Rochester, NY 14624
James
Job Details: 07/06/2021
Unit smells like gas inside drum after it's turned off overnight. Tested gas valve and flex gas line with soap solution. Found no leaks. Gas valve is making a buzzing noise and intermittent smells like gas after cycle ended. Recommend replacing gas valve. 280119. Called techline they recommend replacing gas valve. Sr7731172413; ordrng 1 280119 (Valve quoted) and 1 Sh15
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Conesus, NY 14435
Steve
Job Details: 07/06/2021
Replaced actuator for not agitating properly. The washer tested good. ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ03
Near Irondequoit, NY 14617
James
Job Details: 07/06/2021
Unit not cooling properly. Found evap fan will not run and water comes out slow from dispenser. Energized fan in diagnostics and it will not run. Need fan harness. Bypassed water filter and water presssure was still low. Recommend replacing water valve on house.; ordrng 1 WPW10276647 (Fan motor)
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB07
Near Rochester, NY 14621
Evan
Job Details: 07/06/2021
Customer stated door are not sealing properly. Discovered that lower door hinge is missing mounting screws that go into cabinet. This is causing door to sag. Replaced screws and reinstalled and aligned door. This was causing issue for both door. Reassembled unit and confirmed that gasket for both doors are sealing properly. Unit tested good
We serviced a
ROPER DRYER
Model MEDB835DW4
Near Penfield, NY 14526
Tanner
Job Details: 07/06/2021
"Q1 no Q2 no Q3 noComplaint of noise during use. Found stuck idler pulley. Repaired with dryer repaor kit. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT , used 1 4392067 (REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Canandaigua, NY 14424
Steve
Job Details: 07/06/2021
Replaced ice maker for no ice randomly. The ice maker tested good. ; dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER ASSEMBLY
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Irondequoit, NY 14622
James
Job Details: 07/06/2021
Found capacitor failed on control. Replaced control and tested bake and steam clean cycle. Unit functions properly.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BB2
Near Rochester, NY 14621
Evan
Job Details: 07/06/2021
Customer stating that left front burner is not operating due to knob being being. Discovered that valve was bent causing issue and knob was cracked. Replaced valve and knob. Tested unit. Unit tested good
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Farmington, NY 14425
Steve
Job Details: 07/06/2021
Replaced user interface for not going into defrost automatically. The refrigerator tests good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW02
Near Rochester, NY 14623
Steve
Job Details: 07/06/2021
Found ice maker running continuously even when arm is in off position. Ordering ice maker. Found drain tube was obstructed. Cleared drain tube and removed ice from freezer floor. ; ordrng 1 WPW10300022 (Ice maker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Rochester, NY 14618
Steve
Job Details: 07/06/2021
Found processtube leaking at the lock ring joint. Rescheduling for repair.; schdld next appmnt for 7/9 FRI !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Rochester, NY 14618
Steve
Job Details: 07/06/2021
Replaced left fresh food section door gasket for ripped gasket and magnet falling out. The gasket checks good.
We serviced a
WHIRLPOOL WASHER
Model WFW9400SU00
Near Penfield, NY 14526
Dave
Job Details: 07/06/2021
Complaint of washer periodically not draining. Tested in diagnostics tested good. Checked filter. Cleaned filter. Tested in diagnostic again. Unit tested good.
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Rochester, NY 14616
James
Job Details: 07/06/2021
Unit continuously destroys drive hubs. Agitator lifts up. Gearcase has failed. ; ordrng 1 W11454734 (Gearcase quoted) and 1 Sh15
We serviced a
WHIRLPOOL DRYER
Model WGD9400SU0
Near Penfield, NY 14526
Dave
Job Details: 07/06/2021
"Ran unit to test. Could hear squeaking sound. Needs new rollers and tensioner pulley. Disassembled unit, replaced rollers and tensioner pulley and belt with part number 4392067. Unit tested good. ; used 1 4392067 (REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB00
Near Penfield, NY 14526
Dave
Job Details: 07/06/2021
Adjusted level of legs for unit squeaking. Vacuumed under the unit . Tested unit in defrost and checked damper for knocking noise customer was talking about . Found the bracket on the freshfood door was never moved when they swapped the doors . Fixed bracket . Could not hear the knocking noise on unit . Customer will try to get video of the sound . Unit tested good .
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ06
Near Penfield, NY 14526
Dave
Job Details: 07/06/2021
Replaced left fresh food door with new door. Removed and replaced left hand door switch in fresh food section. Noticed freezer door handle loose. Tightened handle. Unit tested good.
We serviced a
MAYTAG WASHER
Model MHWC7500YW0
Near Fairport, NY 14450
Dave
Job Details: 07/06/2021
Unit not draining. Ran diagnostic on drain pump. Disassembled line going from tub to drain pump. Found face mask and plastic objects blocking hose. Reassembled unit. Unit tested good.
We serviced a
MAYTAG DRYER
Model MEDC500VW0
Near Rochester, NY 14609
Evan
Job Details: 07/06/2021
Customer stating that unit will tumble but not heat. Discovered that heating element was testing open causing issue. Replaced element. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 279838 ELEMENT
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS2
Near Rochester, NY 14607
Evan
Job Details: 07/06/2021
Customer stated that units door glass had broken. Called to document issue with safety team. Issue looks to be isolated to just door issue. If door is replaced unit will be functional. Replaced door. Tested unit. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Rochester, NY 14616
James
Job Details: 07/06/2021
Unit not cooling. Compressor short cycling and overheating. Found defrost tray cracked and leaking into start device. ; ordrng 1 W11370574 (Compressor) and 1 W11262991 (Tray) and 1 Wpw10143759 (Drier) and 1 W10896678 (Lokring) and 1 W10896690 (Lokring) and 1 W10896689 (Lokring)
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Rochester, NY 14625
Tanner
Job Details: 07/06/2021
Q1 no Q2 no Q3 noComplaint of broken lid. Lid broken in left hand corner at hinge.Replaced lid. Tested via autodiagnostic and unit tested good.
We serviced a
MAYTAG DISHWASHER
Model MDB8979SFZ2
Near Rochester, NY 14609
Tanner
Job Details: 07/06/2021
"Q1 no Q2 no Q3 noComplaint of upper racks failing. Upper racks fell apart causing damage to adjusters. No stored errors. Diagnostic complete without issue. Adjuster no longer clip in. Labor and rack rails covered under S22916. Adjusters covered under 10 year parts warranty in entitlements. Replaced rails. Testing good. Return visit scheduled for adjuster. ; ordrng 1 WPW10740408 (Left adjuster) and 1 WPW10740410 (Right adjuster), dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Rochester, NY 14609
Tanner
Job Details: 07/06/2021
"Q1 no Q2 no Q3 noComplaint of noise during spin. Lack of drain. Following stored errors:F7E1 basket speed fault.None of the rear panela are fastenes. Rear panel is malformed and rusted. All screws including screws holding drain pump to tub are missing. Drain pump duct tape to drain line and leaking. Belt does squeal in spin. Customer states no one else has worked on machine. Machine would not be left in this condition by ATEC. Ordering new drain pump, fasteners, drain hose, proper hose clamp, belt, rear panel. ; ordrng 1 W11239857 (Belt) and 1 W10876600 (Drain pump) and 1 W11244231 (Drain hose outter) and 1 W11035296 (Drain hose internal) and 1 WP356138 (Hose clamp outter) and 1 WP285655 (Hose clamp inner drain to pump) and 3 WPW10004910 (Fasteners- drain pump)s and 1 W10612644 (Panel rear) and 12 WP9740848 (Fasteners-panel)s"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Irondequoit, NY 14609
Tanner
Job Details: 07/06/2021
Need more info; schdld next appmnt for 7/6 TUE PM
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Rochester, NY 14613
Tanner
Job Details: 06/30/2021
Complaint of no drain. Following stored errors:F8E1 long fillRan auto diagnostic and completed without issue. Confirmed hot and cold valves work. Long fill error can occur if customer water pressure is low or customer does not have hot/cold water. Overloading can also cause long fill error. When the machine detects a long fill time it cancels the wash cycle and drains out without spin. Customer complaimt of no drain when it was a no wash due to water hazard. When this complaint is received it should be verified that customer has both hot and cold water supply and no overloading occurs. No repairs needed.
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS01
Near Newark, NY 14513
Steve
Job Details: 06/30/2021
Replaced right front infinite switch and harness for burned connection. The burner is working as expected.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Newark, NY 14513
Steve
Job Details: 06/30/2021
Found the user interface is acting erratic during wash and sometimes just shuts down and all lights blinking on UI . Ordering UI and control; rqstng P&A on 1 W10838672 (User interface) and 1 W10812418 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Rochester, NY 14624
Evan
Job Details: 06/30/2021
Replaced all parts listed due to unit failing to run. Unit would run briefly and then shut off. Reinstalled unit and ran diagnostic cycle. Unit completed cycle as it should. Tested unit outside of test mode to confirm function. Unit tested good. ; dspstn on spec-tagged invntry: 1 W11410066 CONTROL
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Churchville, NY 14428
Evan
Job Details: 06/30/2021
Replacing capacitor due to capacitor holder cracking causing capacitor to hang underneath unit