Near Rochester, NY 14618
Evan
Job Details:
08/07/2019
WASHER KENMORE 110.286327
Replacing lid switch due to old switch failing causing unit not to spin/agitate. Replaced switch. Ran test cycle. Unit tested good
Near Webster, NY 14580
Evan
Job Details:
08/07/2019
DISHWASHER KITCHENAID KDTE104ESS1
"Customer stating that door for detergent dispenser is stuck and will not open. Upon inspection discovered that rubber gasket on dispenser door had come unseated and spring was out of place. Removed dispenser door and reseated gasket. Reinstalled spring correctly. Tested dispenser. Unit tested good ; dspstn on spec-tagged invntry: 1 W11259785 TRACK 1 W11259786 TRACK , and 1 WPW10653840 LATCH"
Near Fairport, NY 14450
Steve
Job Details:
08/07/2019
REFRIGERATOR KITCHENAID KUIC18NNZS0
Found water dispenser hose detached from dispenser above evaporator. Reattached hose and ice machine started to make ice.
Near Avon, NY 14414
Steve
Job Details:
08/07/2019
REFRIGERATOR KITCHENAID KRMF706EBS01
"Replaced main control, led control and the drawer harness for ice and dispenser not working when door control has power. The refrigerator tests good ; pckd up 1 WPW10675033 (cntrl-elec)"
Near Rochester, NY 14605
Steve
Job Details:
08/07/2019
REFRIGERATOR WHIRLPOOL ET18UMXGW0
Found the condenser coils were fully plugged with lint causing warm temps. CleAned coils and refrigerator tests good
Near Rochester, NY 14621
Steve
Job Details:
08/07/2019
WASHER KENMORE 417.404127
Found no power to motor control unit. Used tester door switch with same result. The unit has harness/motor control unit issue. Recommended to replace washer
Near Spencerport, NY 14559
Steve
Job Details:
08/07/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03
Sr# 7725528385 replaced led control and had same result. Call d tech line and found pantry control board is causing issue. Ordering control and harness. ; ordrng 1 W11170612 (HARNESS) and 1 WPW10503833 (cntrl-elec)
Near Rochester, NY 14609
Steve
Job Details:
08/07/2019
REFRIGERATOR WHIRLPOOL GSC25C4EYW02
Temps are good in freezer. Found ice stuck in teeth causing the teeth to not move causing no ice production. Recycled power and tested ice maker. The ice maker tested good.
Near Rochester, NY 14609
Steve
Job Details:
08/07/2019
REFRIGERATOR WHIRLPOOL WRF560SEHZ00
Sr#7725543640 found some glue on the right side of evaporator that was very close to heater. Removed glue and scraped heater where glue had gotten stuck to it.
Near Rochester, NY 14607
Steve
Job Details:
08/07/2019
REFRIGERATOR KENMORE 795.760239
Found the refrigerator needs a door switch. Ordering door switch. ; rqstng P&A on 1 6600JB1010A (DOOR SWITCH)
Near Rochester, NY 14620
Shaiman
Job Details:
08/07/2019
WASHER WHIRLPOOL WFW9150WW00
"Customer states unit leaks then beeps. F9E1 F8E1 error codes stored. Removed debris from pump, then found a disconnected hose. Secured valve hose found inside of machine. Unit testing good."
Near Hilton, NY 14468
Dave L
Job Details:
08/07/2019
REFRIGERATOR KITCHENAID KRMF606ESS01
"Ice is melting slightly in the ice bin. Could not get fan to run at full speed. Ordering fan, ice door and separator. Dispatch #KLIZ5LIEPL1; ordrng 1 W10846539 (evaporator fan blade) and 1 W10919724 (door-ice) and 1 WPW10549590 (door-ice)"
Near Livonia, NY 14487
Dave F
Job Details:
08/07/2019
WASHER WHIRLPOOL WTW4950XW3
Drain pump seized up . Replaced drain pump . Calibrated unit . Tested unit in auto diagnostics . Unit tested good .
Near Ontario, NY 14519
Dave L
Job Details:
08/07/2019
OVEN FRIGIDAIRE FEF366EQC
Replaced open bake element unit testing good
Near Webster, NY 14580
Evan
Job Details:
08/07/2019
MICROWAVE MAYTAG MMV1174FZ3
"Customer stated that unit will not start cycle consistently and is producing loud clicking noise when attempting to start. Ran multiple test cycles in an attempt to replicate issue. Discovered that noise is coming from relay on control board. Ordering control ; ordrng 1 W11110847 (CONTROL ), dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK"
Near Webster, NY 14580
Dave L
Job Details:
08/07/2019
OVEN WHIRLPOOL WOS92EC0AB00
"Unit would not power on due to an open control fuse. Replaced fuse and verified installation and fan. Granite countertop overhangs control and is likely causing the fuse to open due to it retaining heat. ; dspstn on spec-tagged invntry: 1 WPW10545255 FUSE, THERMAL"
Near East Rochester, NY 14445
Steve
Job Details:
08/07/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05
Tested ice maker for no ice. There was ice in maker. It cycled and called for water. Temps are good at 0 degrees in freezer. Ordering ice maker for possible thermostat issue in ice maker. ; ordrng 1 4317943 (icemaker only)
Near Honeoye Falls, NY 14472
Dave F
Job Details:
08/07/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0
Replaced float switch lever due to missing when it was delivered. Tested unit . In auto diagnostics. Unit tested good .
Near Victor, NY 14564
Dave F
Job Details:
08/07/2019
REFRIGERATOR AMANA ABB2221WEW1
Drain tube was plugged . Installed new drain tube W10619951 . S code S38253. Defrost drain . Made sure water would go down it . Unit tested good .; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN
Near Farmington, NY 14425
Dave F
Job Details:
08/07/2019
RANGE WHIRLPOOL WFC310S0EB3
Burners are all working . Checked power to unit . Tested good . Checked bake and broil both tested good .. unit is working as expected.
Near Irondequoit, NY 14617
Steve
Job Details:
08/07/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ05
32 degrees in fresh food section under food on middle shelf. Freezer is good. Raised left door so dispenser gasket meets the ice maker. Raised freezer temp to 3 degrees. Restricted air hole for pantry.
Near Rochester, NY 14620
Shaiman
Job Details:
08/07/2019
WASHER MAYTAG MHW6630HW0
"Customer concerned about unit leaving water in the fabric softener dispenser compartment and states unit drains intermittently. F8E1 error code stored. Techline agent states the valves should be replaced. Due to low water pressure going to the dispenser, water is still being left in the fabric softener compartment. As for the intermittent draining, the manufacturer states the drain pump is fine; suspecting siphoning is occurring due to the characteristics of the customers drain setup and/or the faulty valves. Customer had a rubber drain hose going to a pipe in the floor which was filled with water. Suggested customer to have the drain pipe investigated. SR: 7725539224; ordrng 1 W11316255 (VALVE) and 1 W11316257 (HOT VALVE)"
Near Macedon, NY 14502
Steve
Job Details:
08/07/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW01
Turned refrigerator on and both fans worked as expected. No abnormal noises. The refrigerator is cooling.
Near Penfield, NY 14526
Steve
Job Details:
08/07/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01
Tested refrigerator and the sizzling sounds are from water hitting the heater in the evaporator area during defrost. The refrigerator tests good.
Near Rochester, NY 14610
Evan
Job Details:
08/07/2019
VAN FORD TRANSIT CONNECT
Oil change and spark plug change
Near Pittsford, NY 14534
Shaiman
Job Details:
08/07/2019
WASHER WHIRLPOOL WFW8620HW1
"Customer concerned about an F5E3 error code displaying when attempting to start the machine. F5E3 error code stored in diagnostics. Tested resistance of the NTC from ACU which came out to be 22.6 OHMS with an ambient temperature or 79 degrees. Sensor is testing in range. Control should be replaced. Customer will be discussing the issue with the builder and will inquire about replacing the unit. If all else fails, ACU will be replaced. SR: 7725542028; rqstng P&A on 1 W11352122 (ACU)"
Near Fairport, NY 14450
Evan
Job Details:
08/07/2019
WASHER MAYTAG MVWB765FW2
Replacing gear case due to unit leaking oil from gear case onto stator and rotor. Also replacing rotor cover due to error code for locked rotor. (F7e9) replaced gear case. Replaced rotor. Ran calibration cycle. Ran diagnostic cycle. Unit tested good
Near Ontario, NY 14519
Dave L
Job Details:
08/07/2019
WASHER MAYTAG MVWB766FW1
Checked unit for noise during use. Found squeaky gear case ordering gear case ; ordrng 1 W10811956 (drum assy)
Near Williamson, NY 14589
Evan
Job Details:
08/07/2019
REFRIGERATOR WHIRLPOOL WRT311FZDB01
Replacing right side roller due to unit producing squeaking noise when opening door. Replaced roller and tested door for customer. Unit tested good
Near Williamson, NY 14589
Evan
Job Details:
08/07/2019
DISHWASHER KITCHENAID KDTE204DSS0
Customer stated that unit was not starting cycle due to not being able to select correct cycle. User interface is very dirty causing issue with cycle selection. Cleaned UI and attempted to start cycle. Unit started cycle as it should let unit run diagnostic cycle to confirm function. Unit is functioning as it should. Issue was with user interface having potential stuck key causing cycle not to start. Once cleaning unit was working as it should. Collecting service call fee
Near Williamson, NY 14589
Dave L
Job Details:
08/07/2019
REFRIGERATOR KITCHENAID KFIS29BBMS00
Unit is leaking from the fresh food evaporator. Ordering compressor and evaporator under S71233; ordrng 1 W10276644 (compressor) and 1 W10917531 (evaporator)
Near Webster, NY 14580
Dave L
Job Details:
08/07/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05
Checked unit for not cooling properly. Found slight ice built up near fan blade. Ran diagnostics. Ran the compressor until a full frost pattern was achieved. No ice build up on the coil. Verified evaporator fan motor connections. Made sure freezer door was sealing properly
Near Rochester, NY 14626
Dave L
Job Details:
08/07/2019
RANGE WHIRLPOOL WFG525S0HZ0
Replaced spark modular that was preventing the surface burners fromLighting. Unit tested good
Near Honeoye Falls, NY 14472
Dave F
Job Details:
08/07/2019
WASHER MAYTAG MTW5770TQ0
Lid switch failed . Ordering lid switch WP8318084 .; ordrng 1 WP8318084 (switch-lid)
Near Webster, NY 14580
Evan
Job Details:
08/07/2019
WASHER WHIRLPOOL WTW4816FW2
Customer stating they are hearing scraping noise again coming from unit. Same noise as before. Checked for error codes. No codes were present. Ran test cycle. Could instantly hear noise customer was referring to when unit began to agitate. Stopped cycle and inspected underneath machine. Discovered that mounting screw for shifter that was previously replaced had come loose. This was causing noise. Reinstalled and tightened both screws ran unit again for customer. Unit tested good Unit is under ATEC warranty for shifter being replaced (5/31)
Near Rochester, NY 14609
Evan
Job Details:
08/07/2019
WASHER WHIRLPOOL WTW7500GC0
Customer stating that unit is producing double beep when selecting start key. Checked for error codes. Unit displaying code for lid lock failure (f5e2) tested lock manually. Lock is receiving power but failing to latch. Replaced lid lock and ran test cycle. Unit completed cycle as it should. Ran rinse & spin while in home to confirm function. Could not replicate issue after replacing lock. Unit tested good ; dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY
Near Rochester, NY 14626
Shaiman
Job Details:
08/07/2019
WASHER MAYTAG MVWC565FW1
"Customer concerned about unit not completing cycles, not filling up with water, and not draining. F7E1 error code stored. Unit filled and drained as it should in auto diagnostics. Basket would not spin freely; most likely would not reach top RPM to drain water as normal. Removed inner basket & found a bottle cap in the wash tub. Removed cap. Unit testing good."
Near Geneva, NY 14456
Dave F
Job Details:
08/07/2019
DISHWASHER WHIRLPOOL WDT710PAHB1
Replaced the control . Tested unit . Unit tested good .
Near Pittsford, NY 14534
Shaiman
Job Details:
08/07/2019
DRYER WHIRLPOOL WGD92HEFW0
"Customer concerned about the drum being damaged. Drum was bent/defective causing contact with both side panels of the unit. Over time the contact resulted in holes on both side panels. Rollers were also damaged. Both side panels, supports, and drum should be replaced. Installed a maintenance kit and replaced drum. Only received one panel, waiting for the other side to come in. Left panel with customer. ; used 1 4392067 (REPAIR KIT) from stock"
Near Geneva, NY 14456
Dave F
Job Details:
08/07/2019
REFRIGERATOR WHIRLPOOL WRS322FDAW04
Replaced both led lights in freezer and fresh food section . Lights are now working as expected.; dspstn on spec-tagged invntry: 1 WPW10515057 MODULE-LOWER LIGHT and 1 WPW10515058 LIGHT
Near Rochester, NY 14613
Dave L
Job Details:
08/07/2019
REFRIGERATOR WHIRLPOOL WRF560SEHV00
Bail arm hole on fill cup is broken and the bail arm is missing. Ordering bail arm; ordrng 1 WPW10474785 (arm-shut)
Near Rochester, NY 14605
Steve
Job Details:
08/07/2019
REFRIGERATOR KENMORE 25331849102
Found signs of low charge and FF gasket is ripped. The compressor is to hot to start. Recommend replacement of unit.
Near Macedon, NY 14502
Steve
Job Details:
08/07/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ02
Previous complaints are from water dripping at dispenser. Could not recreate problem due to no water hook up. The refrigerator is cooling.
Near Webster, NY 14580
Evan
Job Details:
08/07/2019
COOKTOP KITCHENAID KICU500XBL
"Power is out at customers home rescheduling for 8/13; schdld next appmnt for 8/13 TUE 9-12, states that autho needed"
Near Geneva, NY 14456
Dave F
Job Details:
08/07/2019
REFRIGERATOR WHIRLPOOL WRS322FDAM04
Unit temps were 43 in refrigerator and 0 in freezer. Freshfood section temperature was turn all the way up and freezer was turned on four . Checked frost pattern had good frost pattern. Checked heater . Tested good . .compressor is turning on and start device is good . . When I turned the unit off and then on the unit wouldn't turn back on . Until I hit where the thermostat was and it start . Ordering new thermostat WPW10583801 . Customer paid in full .; ordrng 1 WPW10583801 (thermostat)
Near Rochester, NY 14616
Shaiman
Job Details:
08/07/2019
DISHWASHER MAYTAG MDBH949PAB4
Unit will not turn on nor respond to functions. Customer states it would only work on rinse cycle before final failure. Control and/or UI should be replaced. ; rqstng P&A on 1 W10595568 (CONTROL) and 1 W10811161 (USER INTERFACE )
Near Canandaigua, NY 14424
Dave F
Job Details:
08/07/2019
REFRIGERATOR KITCHENAID KFIL27CXMS0
Ice maker not making ice . Cycled the ice maker and the ice maker tested good . Found fill tube frozen and cracked . Needs new tube . Called techline SR 7725548199 . They suggested replacing the water valve and the fill tube . Ordering WP12956105 valve and tube WPW10213219; rqstng P&A on 1 12664501SP (FILTER BYPASS) and 1 WP12956105 (valve) and 1 WPW10213219 (tube-water)
Near Rochester, NY 14617
Dave L
Job Details:
08/05/2019
REFRIGERATOR FRIGIDAIRE FPUS2698LF1
Relay on the separator is sticking. Ordering separator assembly ; ordrng 1 242074223 (module-dispenser)
Near Rochester, NY 14616
Dave L
Job Details:
08/05/2019
WASHER MAYTAG MVWB765FW2
Replaced agitator due to clothes getting stuck
Near Rochester, NY 14617
Dave L
Job Details:
08/05/2019
REFRIGERATOR FRIGIDAIRE FGHC2355PFBB
Temperatures have been inconsistent. Unit at the correct temps at time of service and is making ice. Checked thermistors and loads in diagnostics. Could not replicate issue customer to monitor. And communicate back while unit is in failure
Near Webster, NY 14580
Dave L
Job Details:
08/05/2019
REFRIGERATOR WHIRLPOOL WRS322FDAB05
The ice maker is not producing ice 120VAC present at the ice maker module. Module is in mid cycle but will not move. The ice maker is also missing the separator. Replaced the ice maker due to an open motor watched it cycle and fill. Ice maker is less than a year old ATEC warranty
Near Webster, NY 14580
Dave L
Job Details:
08/05/2019
REFRIGERATOR KITCHENAID KBFS25EVMS00
Replaced start device with spare due to unit going off on thermal overload prematurely. Removed evaporator cover to verify full frost pattern after installation. AllOther loads testing good in diagnostics. Customer to monitor
Near Rochester, NY 14618
Steve
Job Details:
08/03/2019
RANGE KENMORE 790.943827
"Found the indicator lights shorted to back cover of range causing breaker to trip. Quoted customer. Tenant paid service fee. ; rqstng P&A on 2 316022500 (light/lamp,indicator)s"
Near Rochester, NY 14607
Steve
Job Details:
08/03/2019
REFRIGERATOR WHIRLPOOL WRF560SEHZ00
Found damper motor open not allowing air to FF section. Unit will not go into diagnostics. Called tech line. Ordering control and UI. All door handles are damage. Ordering handles under 30 day cosmetic; ordrng 1 W11035836 (cntrl-elec) and 1 W11082783 (cntrl-elec) and 1 W11087463 (damper) and 2 W11123099 (handle)s and 1 W11199711 (HANDLE FREEZER)
Near Rochester, NY 14618
Steve
Job Details:
08/03/2019
RANGE WHIRLPOOL WEG730H0DB0
"Replaced regulator, burners and burner caps for flames under top when trying to light. The burners are working as expected now. The right rear switch on valve is not sparking igniter. The igniter is good. Ordering switch. ; ordrng 1 W10478601 (harns-wire)"
Near Rochester, NY 14623
Dave F
Job Details:
08/03/2019
RANGE WHIRLPOOL WFE515S0ES0
"Replaced right front burner switch due to it shorting out . The switch was burnt . The left front switch is acting up as well as it does not recognize that the switch is off and the cooktop on light stays on . Ordering all switches WP3149404 , both rears and left front WPW10434452; ordrng 2 WP3149404 (switch-inf)s and 1 WPW10434452 (switch-inf)"
Near Rochester, NY 14618
Shaiman
Job Details:
08/03/2019
DISHWASHER MAYTAG MDB4949SDZ0
"Unit would not drain. Drain pump was getting power but would not run. Replaced pump. Pump will now run but still won’t drain. Checked for any constrictions in drain hose under the sink & it is clear. Suspecting the drain hose is clogged. Replacing drain hoses. ; ordrng 1 8269144A (DRAIN HOSE) and 1 WPW10545278 (DRAIN LOOP), dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN"
Near Rochester, NY 14624
Shaiman
Job Details:
08/03/2019
WASHER WHIRLPOOL WFW6620HC0
Customer concerned about an F5E3 error code. F5E3 error code stored. Door also does not stay closed. Replacing latch. ; ordrng 1 W11316250 (DOOR LOCK)
Near Rochester, NY 14624
Dave L
Job Details:
08/03/2019
REFRIGERATOR FRIGIDAIRE FGHS2665TF4
Ice maker is not cycling on its own was able to initiate test 4 times to get it to fill. Ordering ice maker assemblypl; ordrng 1 5303918344 (ice maker assy)
Near Rochester, NY 14610
Steve
Job Details:
08/03/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0
Replaced water valve for water not entering dishwasher. The dishwasher tested good.
Near Rochester, NY 14610
Steve
Job Details:
08/03/2019
OVEN WHIRLPOOL SF369LEKQ0
On arrival the broil worked as expected multiple times. Customer to monitor. No charge.
Near Webster, NY 14580
Dave L
Job Details:
08/03/2019
REFRIGERATOR WHIRLPOOL KSSC48QTS02
Ice dispensing shaft has stripped due to clumping. Ordering ice maker louvered door. Also ordering missing bucket clip and spring. Condenser to be cleaned on return visit; ordrng 1 EDR3RXD1 (water filter 66.00) and 1 W10134785 (latch-bin 38.11) and 1 WP2198608 (spring 4.46) and 1 WPW10504753 (door-ice 34.60)
Near Rochester, NY 14611
Steve
Job Details:
08/03/2019
REFRIGERATOR AMANA ASD2575BRB01
Replaced compressor for not starting causing no cool. The unit is cooling. ; used 1 WPW10143759 (DRIER-UV DYE) from stock
Near Rochester, NY 14609
Steve
Job Details:
08/03/2019
REFRIGERATOR MAYTAG MRT519SZDH00
Tested temps in unit and they were good. The unitt had cycled off and it cycled back on while testing. The refrigerator tests good
Near Penfield, NY 14526
Evan
Job Details:
08/03/2019
DISHWASHER MAYTAG MDB8969SDE3
Customer stating that unit is dripping from underneath. Upon inspection discovered that unit is leaking from rubber seal on sump. Unit will need new sump & motor. Ordering sump & motor ; ordrng 1 WPW10591570 (SUMP & MOTOR )
Near Fairport, NY 14450
Dave F
Job Details:
08/03/2019
MICROWAVE WHIRLPOOL WMH53521HZ3
Replaced hardware that mounts the microwave to the top of the cabinet. Installed microwave. Unit tested good .
Near Farmington, NY 14425
Dave F
Job Details:
08/03/2019
VENTHOODS WHIRLPOOL KVWB606DSS
Replaced lower chimney for dent . Cleaned with customers stainless steel cleaning . Unit tested good . House is a new build and customers have just moved in on 7/2/19
Near Canandaigua, NY 14424
Dave F
Job Details:
08/03/2019
DISHWASHER WHIRLPOOL WDT720PADM2
Wash pump was leaking . Replaced wash pump . Tested unit in auto diagnostics. Unit tested good .
Near Canandaigua, NY 14424
Dave F
Job Details:
08/03/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01
Unit may have been frosting in fresh food section . Unit was cooling while I got here . Checked defrost thermistor location and it was not in the correct location . Moved thermistor according to service pointer W11092686D . Sealed the cabinet and changed defrost mode to basic from adaptive. Checked all thermistors in diagnostics all passed . Made sure there were screws in the top of the evap cover and that the cover was tight . Ran tested four in diagnostics to make sure that the evap doesn't get frost when it cycles to cool freezer .tested good . Evap fan works . If problem persists order W11033168 Evap fan Defrost thermistor harness and evap cover WPW10501260 .gaskets on door are sealing good . Unit tested good .
Near Rochester, NY 14624
Shaiman
Job Details:
08/03/2019
DRYER WHIRLPOOL WGD7500GW0
Customer concerned about the sounds not working. Attempted to turn on the sounds by holding the signal option for 3 seconds. Sound still would not emit. Replaced the speaker. Unit testing good.
Near Rochester, NY 14606
Dave L
Job Details:
08/03/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05
Removed washer from left upper trim so that emit would sit flush with the door. Left trim behind
Near Rochester, NY 14624
Dave L
Job Details:
08/03/2019
REFRIGERATOR MAYTAG MFI2569VEM2
Water had been shut off to the unit causing freezing temps in the RC per R4317470 service pointer. Turned water on and tested ice maker. Customer to monitor; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN
Near Gates, NY 14606
Dave L
Job Details:
08/03/2019
REFRIGERATOR FRIGIDAIRE FHC18312EM5
Revere sea doors due to bent cabinet preventing door seal. Doors now sealing properly
Near Webster, NY 14580
Dave L
Job Details:
08/03/2019
REFRIGERATOR WHIRLPOOL GX5FHTXVB04
Unit is not cooling due to a frosted evaporator. CompressorRelay is sticking.replaced jazz board and defrosted the evaporator; used 1 WPW10503278 (ADC - JAZZ) from stock
Near Avon, NY 14414
Dave F
Job Details:
08/03/2019
WASHER WHIRLPOOL WTW7500GW0
"Control had a burnt mark in it . Needs a need control . Replaced control . User interface would just blink and not turn on . Ordering user interface W11130237; rqstng P&A on 1 W11130237 (console), dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY"
Near Rochester, NY 14621
Evan
Job Details:
08/03/2019
WASHER KENMORE 417.404127
Unit was misdiagnosed motor is actual issue not timer. Ordering motor.; ordrng 1 134869400 (MOTOR )
Near Williamson, NY 14589
Dave L
Job Details:
08/03/2019
REFRIGERATOR KITCHENAID KRFC704FPS01
Replaced valve due to dispensing problems unit testing good
Near Ontario, NY 14519
Dave L
Job Details:
08/03/2019
DISHWASHER WHIRLPOOL WDF540PADB3
Unit was not draining due to an open drain pump. Replaced pump and tested; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
Near Fairport, NY 14450
Steve
Job Details:
08/03/2019
REFRIGERATOR GE PFSF6PKXAWW
Found the compressor is running inefficient or low charge. The compressor was running on arrival. Restarted compressor and it started right up on power up. No pressure in system. The unit needs a compressor. The cost of repair will outweigh new unit. The customer is going to replace.
Near Pittsford, NY 14534
Evan
Job Details:
08/03/2019
DISHWASHER KITCHENAID KDFE204ESS1
Replaced hinges but door is still not shutting properly. Issue is with hinge mounts on cabinet itself. Ordering cabinet ; ordrng 1 WPW10681506 (TUB )
Near Webster, NY 14580
Evan
Job Details:
08/03/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0
Customer stated that unit is not moving water through cabinet. Soap pod is still in bottom of tub at end of cycle. Checked for codes unit showing code 4-3 (wash motor not running) ran test cycle. Unit would only fill with water but never run cycle. Motor is failing. Replaced sump & motor. Ran diagnostic cycle again. Unit tested good ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
Near Rochester, NY 14609
Evan
Job Details:
08/03/2019
RANGE WHIRLPOOL WFG505M0BW2
Replacing burner tubes due to tubes having bends in them causing tubes to leak. Replaced burner tubes. Ran test cycle unit tested good
Near Victor, NY 14564
Shaiman
Job Details:
08/03/2019
WASHER MAYTAG MVWB766FW1
"Replaced gear case, unit testing good."
Near Fairport, NY 14450
Shaiman
Job Details:
08/03/2019
WASHER MAYTAG MVWX655DW1
Customer states unit will stay in “sensing” & not proceed with wash cycle. F8E1 error code stored. Disconnected water hoses from machine to make sure water was coming to the machine. No water was coming to machine because the the water supply was shut off in the basement. Opened the valves in the basement then tested machine. Unit testing good.
Near Rochester, NY 14618
Shaiman
Job Details:
08/03/2019
DRYER KENMORE 110.769225
"Customer concerned about unit running too hot. Removed vent and collected average cycle temps on timed dry for high, medium high, medium, and low.High: 144 DegreesMedium High: 139 DegreesMedium: 137.5 Degrees Low: 133 DegreesUnit seems to be maintaining safe and in range temperatures. Unit testing good."
Near Walworth, NY 14568
Steve
Job Details:
08/03/2019
DISHWASHER KITCHENAID KDTE204DSS1
Replaced motor and drain pump for leaking at connection between them. Replaced right adjuster for broken tab. The dishwasher tested good
Near Canandaigua, NY 14424
Dave F
Job Details:
08/03/2019
REFRIGERATOR WHIRLPOOL WRF540CWHW00
Replaced the damper for noise . Tested unit . Tested good .
Near Canandaigua, NY 14424
Dave F
Job Details:
08/03/2019
DRYER ROPER RED4516FW0
Dryer wouldn't tumble . Found a string had gotten wrapped around the motor . Removed string and replaced rollers and tension pulley due to being worn out . Part used 4392065 . Tested unit after repair . Unit tested good .; used 1 4392065 (REPAIR KIT) from stock
Near Avon, NY 14414
Dave F
Job Details:
08/03/2019
DISHWASHER WHIRLPOOL GU2275XTVY0
Dishwasher blinking 7 times . Found that the heater was not turning on in diagnostics. Tested hi limit . Tested good . Tested power from control . Tested good . Ohm the heating read open . Needs new heater quoted customer . Customer will seek new unit .
Near Rochester, NY 14617
Evan
Job Details:
08/03/2019
DISHWASHER WHIRLPOOL WDT720PADM3
Customer stating that unit is still leaking after repair. Upon inspection discovered that unit was pitched forward causing water to spray through bottom of door during certain portions of the cycle. Leveled unit and corrected pitch. Ran unit multiple times to confirm function. Unit tested good
Near Rochester, NY 14623
Evan
Job Details:
08/03/2019
DISHWASHER MAYTAG MDB4949SHZ0
Customer stated unit is still leaking water. Checked for codes. No codes present. Ran test cycle. Discovered unit was oversudsing duding cycle. Customer is using incorrect soap. Customer was using washing machine pods not dishwasher pods. Suggesting switching soap to finish pods. Unit itself tested good
Near Rochester, NY 14609
Evan
Job Details:
08/03/2019
WASHER MAYTAG MHW4300DW0
Customer stating they are having same issue as before. Unit will not fill. Checked for error codes. Unit displaying f8e1 f3e1 and f8e3 all related to unit not filling. Inspected pressure hose and switch. Once unplugging switch drain pump began to run. Replaced switch and ran test cycle. Unit filled as it should. Ran multiple test cycles to confirm function. Unit tested good
Near Webster, NY 14580
Dave L
Job Details:
08/03/2019
DRYER MAYTAG LDG7334AAM
Replaced rollers and idler due to noise. Unit tested good
Near Webster, NY 14580
Shaiman
Job Details:
08/03/2019
DRYER WHIRLPOOL WGD5600XW1
Customer concerned about a squeaking noise when unit is in use. The sound was emitting from the idler pulley. Installed maintenance kit. Unit testing good. ; dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT and 1 4392067 REPAIR KIT
Near Rochester, NY 14613
Dave L
Job Details:
08/02/2019
DRYER KENMORE 417.930422
Replaced gas coils due to long dry times. Customer to monitor
Near Canandaigua, NY 14424
Dave F
Job Details:
08/02/2019
MICROWAVE WHIRLPOOL WMH53520CS6
Called techline . SR 7725502515 . Unit won't turn on . Checked fuse . Fuse is good . . Wave guide cover is melted . Unit smells . Is bad Cavity thermostat. Is bad Humidity sensor . Was transferred to safety department SR 7725451115 . Safety department is going to take care of the customer and get them a new unit .
Near Rochester, NY 14624
Steve
Job Details:
08/02/2019
REFRIGERATOR WHIRLPOOL GB2FHDXWS04
Replaced main control for not defrosting. The refrigerator tests good ; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ
Near Honeoye Falls, NY 14472
Dave F
Job Details:
08/02/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ00
Unit not defrosting . Went in to diagnostics tested all thermistors for freezer and fresh food . Tested good . Checked defrost thermistor . Thermistor tested open. . Called Techline SR 7725504344 . Went through diagnostics again went through each test . Fresh food and freezer thermistors passed again . Defrost thermistor then passed . Unit has small hole in the liner in the freezer as well . Techline said maybe a bad wire in the cabinet. Unit was purchased from a bargain store and resold . Customer will have to contact customer service due to this unit having multiple repairs .
Near Rush, NY 14543
Shaiman
Job Details:
08/02/2019
DRYER WHIRLPOOL WGD4815EW2
Dryer would not start. All fuses and switches tested good. Jumped T2 at timer to chassis ground and was able to get unit to start. Neutral is dropping off/disconnected at some point in the wiring harness. Replacing harness per tech line agent suggestion. Customer will attempt to return unit to dealer. SR: 7725502490; rqstng P&A on 1 W10865750 (HARNESS)
Near Rochester, NY 14624
Steve
Job Details:
08/02/2019
REFRIGERATOR WHIRLPOOL GB2FHDXWS04
Replaced main control for not defrosting. The refrigerator tests good ; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ