Near Pittsford, NY 14534
Evan
Job Details: 09/14/2019
MICROWAVE JENN AIR JMW3430DS02 Replacing magnetron due to microwave not heating. Replaced magnetron. Ran multiple test cycles. Unit tested good
Near Fairport, NY 14450
Evan
Job Details: 09/14/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Customer stating that unit was not making ice intermittently. Upon arrival removed ice bin. Bin was full of ice. Checked ice maker for 120v. Unit had correct voltage. Jumped out ice maker. Rotisserie is spinning as it should. CouldNot replicate issue at this time. Customer to monitor and report back if issue persists. Leaving part with customer
Near Fairport, NY 14450
Steve
Job Details: 09/14/2019
REFRIGERATOR KITCHENAID KRSF505ESS00 "Replaced ice maker for open motor error code. Same result. Found the harness Is broken in the door. Ordering door. ; rqstng P&A on 1 LW10755680 (dor-fip), states that autho needed"
Near Fairport, NY 14450
Evan
Job Details: 09/14/2019
MICROWAVE WHIRLPOOL WMH32519FZ0 Customer stated that unit was producing noise and door was possibly loose. Checked for error codes. No codes were present. Ran multiple test cycles. Door was not loose but could hear noise customer was referring too. Discovered noise was coming from interlock screw being loose tightened both interlock screws. Ran test cycle again. Could not replicate issue. Unit tested good
Near Pittsford, NY 14534
Evan
Job Details: 09/14/2019
DISHWASHER MAYTAG MDB8969SDM0 Customer stated that unit is not washing dishes as it should. Checked for error codes. Unit displaying code 4-3 for wash motor not running. Replaced wash motor. Ran diagnostic cycle. Unit tested good
Near Rochester, NY 14606
Shaiman
Job Details: 09/14/2019
DISHWASHER KITCHENAID KDFE104DSS0 6-6 error code stored. Suggested to turn up temp on the water heater and run water at the sink before starting machine. Customer monitor.; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
Near Rochester, NY 14616
Dave L
Job Details: 09/14/2019
REFRIGERATOR WHIRLPOOL WRF997SDDM00 Replaced open led module. Light came back on
Near Avon, NY 14414
Steve
Job Details: 09/14/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Replaced fan and harness for evaporator frosted up. Removed all frost. Caulked liner. The refrigerator tests good
Near Fairport, NY 14450
Evan
Job Details: 09/14/2019
DISHWASHER WHIRLPOOL WDT720PADW0 Customer stating that upper rack is falling. Upon inspection discovered that tabs for upper rack mounts had broken causing rack to fall. Ordering upper rack mounts ; ordrng 4 W11157085 (UPPER RACK MOUNT )s
Near Rush, NY 14543
Shaiman
Job Details: 09/14/2019
RANGE WHIRLPOOL WFG525S0HZ1 Hinge was broken preventing unit from closing properly. Replaced hinge. Repair successful.
Near Victor, NY 14564
Steve
Job Details: 09/14/2019
REFRIGERATOR KITCHENAID KSSO48QTB02 Auger motor did not turn on. Ordering auger motor. ; ordrng 1 W10822635 (motor) and 1 WP2318054 (cntrl-elec)
Near Geneva, NY 14456
Steve
Job Details: 09/13/2019
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Sr#7725825061 tested refrigerator and all thermistor's passed. The Ff fan is working. The evaporator was frosted, but only on the top. . Called tech line. Turned unit on and it cooled in freezer only. Tested for half hour and cooling never moved to FF section. Ordering control. The tabs on air tower are broken. Ordering air tower; ordrng 1 W10704475 (air-tower) and 1 W11099565 (CONTROL)"
Near Rochester, NY 14620
Evan
Job Details: 09/13/2019
WASHER MAYTAG MHW6630HW0 Replacing dispenser housing and inlet hoses due to unit not draining fabric softener from cup. Replaced housing and hoses. Ran test cycle to confirm fabric cup was draining. Unit tested good. Customer to monitor
Near Webster, NY 14580
Evan
Job Details: 09/13/2019
RANGE WHIRLPOOL KGST307HWH Customer stating that right front burner is not lighting. Upon inspection discovered that valve was not opening to release gas through orifice. Unit needs new valve. Ordering valve. ; ordrng 1 WP9753045 (VALVE )
Near Pittsford, NY 14534
Evan
Job Details: 09/13/2019
WASHER GE hcvh6600hbb Customer stating that they are smelling burning smell when unit is in spin. Upon inspection discovered that bearing inside tub is failing. This is causing smell. Quoted customer to replace tub. Customer does not want to proceed due to cost of repair. Collecting service call fee
Near Rochester, NY 14623
Steve
Job Details: 09/13/2019
RANGE WHIRLPOOL WFE515S0ES0 Call 585 732 4854 replaced right front burner and switch for not keeping temp. The left rear switch was wrong part. The harness was burned at a connection. Getting switch and returning later today to replace. WPW10434452; saved tckt
Near Rochester, NY 14607
Steve
Job Details: 09/13/2019
DISHWASHER WHIRLPOOL WDF760SADM3 "Tested in diagnostics. It did not leak the first time with panel off. Put unit back together and tested. It leaked from left side this time. Ordering bottom seal, inner door and hinges. ; ordrng 1 W10909089 (seal) and 1 W11035418 (door-inner) and 1 WP8534853 (door hinge RIGHT) and 1 WP8534854 (door hinge LEFT)"
Near Rochester, NY 14623
Steve
Job Details: 09/13/2019
RANGE WHIRLPOOL WFE515S0ES0 Call 585 732 4854 replaced right front burner and switch for not keeping temp. The left rear switch was wrong part. The harness was burned at a connection. Getting switch and returning later today to replace. WPW10434452; saved tckt
Near Victor, NY 14564
Steve
Job Details: 09/13/2019
COOKTOP KITCHENAID KICU569XBL0 Sr#7725850880 tested cooktop and all the burners worked as expected. Power is good . Called tech line to document. No error codes and heated as expected. Took part and found no evidence smoke or discoloration on any connections.
Near Hilton, NY 14468
Dave L
Job Details: 09/13/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Unit is not cooling due to an inefficient compressor. Ordering compressor and the evaporator just in case the unit has a low charge; ordrng 1 W11209866 (compressor) and 1 W11256565 (evaporator)
Near Hilton, NY 14468
Dave L
Job Details: 09/13/2019
DISHWASHER KITCHENAID KDTE104ESS4 Dispenser is not opening due to the control kit sending voltage. Ordering control. Part covered under 60 month warranty; ordrng 1 W11084331 (cntrl-elec)
Near Webster, NY 14580
Evan
Job Details: 09/13/2019
DISHWASHER WHIRLPOOL WDF520PADM3 Customer stating that unit was not draining. Upon inspection discovered that unit had debris in drain pump causing impeller not to spin. Also drain line extension was clogged causing contribution to issue. Removed debris from pump and cleaned drain line with vacuum. Unit is now draining as it should. Ran test cycle to confirm. Unit tested good
Near Fairport, NY 14450
Steve
Job Details: 09/13/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Replaced user interface for over cooling in fresh food section.
Near Webster, NY 14580
Dave L
Job Details: 09/13/2019
REFRIGERATOR KITCHENAID KFIS29BBWH00 Spoke to Techline about fill tube freezing . Verified heater operation and used diagnostics to thaw tube. The globe is recommending replacing the controlSR7725854179; ordrng 1 W10878993 (cntrl-elec)
Near Pittsford, NY 14534
Steve
Job Details: 09/13/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05 WM1FBM1APL1 found ice and frost on evaporator. Ice stopped fan. Removed all ice and frost. Replaced defrost thermostat. ; dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER
Near Pittsford, NY 14534
Dave L
Job Details: 09/13/2019
FREEZER WHIRLPOOL WRT318FZDW05 "Installed drier and evaporator due to no cooling. Every suction tube joint on the coil slipped off until there was no longer room to attatch the evaporator with the lock ring tool. Called Techline. Unit is unrepairableSR 7725856031 ; ordrng 2 W10890128 (coupler)s and 4 W10891067 (coupler)s and 3 W10894060 (coupler)s, dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE"
Near Hilton, NY 14468
Dave L
Job Details: 09/13/2019
RANGE WHIRLPOOL WFG550S0HZ1 Replaced burner head again and cap. Burner light instantly. Customer to monitor
Near Rochester, NY 14624
Dave L
Job Details: 09/13/2019
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Found freezer door open on lower left side causing ice build up. Pics attached. Removed ice for the customer as a courtesy. Door is sealing well
Near Webster, NY 14580
Dave L
Job Details: 09/13/2019
REFRIGERATOR WHIRLPOOL WRT311FZDZ01 Installed freezer kit due to frost customer to monitor
Near Rochester, NY 14619
Shaiman
Job Details: 09/13/2019
DRYER MAYTAG MEDB835DW4 Unit will not turn on. All fuses tested fine. Suspecting faulty control board and user interface. ; ordrng 1 W11026442 (USER INTERFACE ) and 1 W11133021 (CONTROL)
Near Webster, NY 14580
Evan
Job Details: 09/13/2019
DRYER AMANA NED4655EW1 Customer stating that unit is not heating consistently. Ran test cycle with thermocoupler inside drum to measure temperature. Unit was not cycling temperature as it should. After first initial heating unit would not maintain temperature. Ordering thermostat ; ordrng 1 WP3387134 (THERMOSTAT )
Near Irondequoit, NY 14617
Shaiman
Job Details: 09/13/2019
DRYER GE DCCD330GD0WC "Blower wheel fell off of motor shaft and faulty bearing both contributes to the noisy operation. Ignitor is turning on but no flame. Blower wheel, motor, bearing, and flame sensor should be replaced. Customer declined further repair."
Near Hilton, NY 14468
Shaiman
Job Details: 09/13/2019
WASHER MAYTAG MHW3505FW1 Customer concerned about unit having a “mind of its own”. Unit would act erratic and not respond to functions. Replaced user interface. Unit testing good.
Near Geneseo, NY 14454
Steve
Job Details: 09/13/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Found ice box not sitting level while refrigerator is level. Too quick pics. It is also con-caved in center. Causing water to pool in left side of ice maker and leak. Replaced ice maker before I notice the deformed box. left valve with customer. ; ordrng 1 W11242954 (ICE BOX)
Near Rochester, NY 14620
Evan
Job Details: 09/13/2019
DRYER KENMORE 110.659224 Customer stated that unit will not heat. Upon inspection discovered that heater tested open. Unit will also need thorough cleaning upon replacement. Quoted customer to clean unit and replace heater. Customer would like to proceed. Ordering heater. ; ordrng 1 WP3387747 (HEATER)
Near Brockport, NY 14420
Shaiman
Job Details: 09/13/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Unit would not turn on. Wire caps on L1 were not tightened down correctly resulting in no power to unit. Secured wire connection. Unit testing good.
Near Rochester, NY 14609
Shaiman
Job Details: 09/13/2019
WASHER WHIRLPOOL WTW6200SW2 "Unit will not complete auto verification cycle. When agitation is tested, OL code appears in diagnostic mode. Motor should be replaced. ; rqstng P&A on 1 WPW10419333 (MOTOR), states that autho needed"
Near Penfield, NY 14526
Evan
Job Details: 09/13/2019
DRYER MAYTAG MEDC465HW0 Customer stated that door would not shut properly. Upon inspection discovered that catch on door was not even causing catch not to secure itself on latch. Replaced catch and tested door. Had customer test door also. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10610880 CATCH
Near Rochester, NY 14609
Shaiman
Job Details: 09/13/2019
DRYER WHIRLPOOL WGD4800XQ4 "No issue present with the dryer. However, attention was brought to the washer. New job created for the washer. Dryer testing good."
Near Penfield, NY 14526
Steve
Job Details: 09/12/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 Found led control board interfering with power to rest of u it and it stopped cooling. Removed power to led board and refrigerator started cooling. ; rqstng P&A on 1 W10830288 (cntrl-elec)
Near Ontario, NY 14519
Steve
Job Details: 09/12/2019
REFRIGERATOR AMANA DRS2663BC Found primary water valve leaking. Ordering valve; ordrng 1 EDR4RXD1 (water filter) and 1 WP12544002 (valve-inlt)
Near Ontario, NY 14519
Steve
Job Details: 09/12/2019
WASHER MAYTAG MHW8200FW0 "Found F1E1 act error code when unit tries to spin. The washer would agitate but not spin. Pump tested good. Ordering acu control. ; rqstng P&A on 1 W11201292 (CONTROL ), dspstn on spec-tagged invntry: 1 WPW10605427 PUMP"
Near Webster, NY 14580
Dave L
Job Details: 09/12/2019
REFRIGERATOR KITCHENAID KRFF507HPS00 Unit is not dispensing water due to a restriction in the dual valve. Ordering valve; ordrng 1 WPW10341329 (water valve assy)
Near Fairport, NY 14450
Steve
Job Details: 09/12/2019
REFRIGERATOR WHIRLPOOL KRMF706EBS01 Found Ff evaporator drain was plugged and ice under tray. Removed ice. Unplugged drain. Caulked the drain tube in machine compartment to prevent warm air from entering the Ff compartment.
Near Rochester, NY 14625
Steve
Job Details: 09/12/2019
WASHER MAYTAG MVWB755DW0 Tested washer and inspected between tubs for long drain error. The drain worked as expected during testing and found no debris obstructing the pump. The wash tests good.
Near Rochester, NY 14616
Dave L
Job Details: 09/12/2019
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Unit is not cooling but is running. No frost pattern at all. Ordering evaporator suction line, and compressor; ordrng 1 482801 (mount-tray) and 1 W10836706 (evaporator) and 1 WPW10507886 (compressor)"
Near Ontario, NY 14519
Steve
Job Details: 09/12/2019
REFRIGERATOR MAYTAG MFI2269FRZ03 Heated and reformed gasket again to seal better. Caulked gaps in liner where it meets the cabinet. The freezer door is sealing.
Near Rochester, NY 14618
Evan
Job Details: 09/12/2019
RANGE FRIGIDAIRE PLGS389ECI Customer stating that control is shutting off when running bake cycle. Upon arrival to home ran test bake cycle. Unit began to preheat to 350 then display went blank. Unit rebooted itself. Attempted to run bake cycle again. Unit was maintaining 350 degrees for 20 mins then when opening door control completely went blank. Unit will need control board. Top burners are still functional
Near Hilton, NY 14468
Dave L
Job Details: 09/12/2019
RANGE WHIRLPOOL WFG525S0HB1 Front left burner was not lighting. Replaced burner head and adjusted simmer. The burner now lights much better
Near Geneva, NY 14456
Dave F
Job Details: 09/12/2019
RANGE KITCHENAID KFGG500ESS2 Unit is not lighting the gas . Needs new burner head for right front . Ordering Burner WPW10515455 . Send part to customer.; ordrng 1 WPW10515455 (burnr-head (SHIP PART TO CUSTOMER))
Near Canandaigua, NY 14424
Dave F
Job Details: 09/12/2019
MICROWAVE WHIRLPOOL WML55011HS2 "Unit is not heating . Called techline SR 7725841405 checked power relay on board didn't have 120v when door was closed . Could be due to a bad switch . Replaced interlock. Tested unit again . Same issue . Ordering control W11129648 , filter board WPW10531156, transformer W11024976 , diode W11256462 , magnetron W11115131 . Will try control board .ordering other parts to have on hand .; ordrng 1 W11024976 (transformr) and 1 W11115131 (magnetron) and 1 W11129648 (cntrl-elec) and 1 W11256462 (diode) and 1 WPW10531156 (filter)"
Near Rochester, NY 14616
Dave L
Job Details: 09/12/2019
REFRIGERATOR AMANA TM17TBW Inspected unit for abnormal sounds. Could not replicate. Inspected condenser fan for wear. Looked okay. Evaporator fan looksOkay. Many parts are discontinued on this model. Cleaned condenser as a courtesy. Verified defrost operation.
Near Irondequoit, NY 14617
Dave L
Job Details: 09/12/2019
WASHER MAYTAG MVWX655DW1 The washer would not completeCycles due to a broken armature on the actuator. Replaced the actuator and ran calibration. Unit tested good; used 1 W10913953 (ACTUATOR) from stock
Near Farmington, NY 14425
Dave F
Job Details: 09/12/2019
RANGE WHIRLPOOL WFC310S0EB3 F9E0 mis wired error code . Unit needs new harness W11226234 and block terminal W10245259 ordering parts .; ordrng 1 W10245259 (block-term) and 1 W11226234 (harns-wire)
Near Clifton Springs, NY 14432
Dave F
Job Details: 09/12/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Ice maker wasn't working . Wouldn't cycle . Replaced ice maker . Cycled unit tested good . Checked water flow was slow . Opened and closed self piercing valve . Water flow is now faster . Center rail that holds the crisper drawer is broken . Needs new rail WPW10326469 , frame WPW10329866 , trim WPW10231345 , ordering filter bypass W11395888; ordrng 1 W11395888 (BYPASS FILTER ) and 1 WPW10231345 (trim-shelf) and 1 WPW10326469 (rail-centr) and 1 WPW10329866 (frame)"
Near Irondequoit, NY 14617
Dave L
Job Details: 09/12/2019
RANGE MAYTAG MEW9527FZ02 Oven had a door latch code after selfClean but is operational. Unable to recreate failure. Door motor testing good. Customer would like to monitor
Near Fairport, NY 14450
Evan
Job Details: 09/12/2019
WASHER WHIRLPOOL WTW5000DW1 Customer stated that unit was stuck in wash cycle. Checked for codes upon arrival. Unit was displaying error code f5e2 for lid lock fault. Attempted to run test cycle. Latch will not lock. Replaced lid lock and ran test cycle again. Unit completed cycle as it should. Ran drain & spin to confirm function outside of test mode. Unit tested good
Near Churchville, NY 14428
Dave L
Job Details: 09/12/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Replaced control with updated version due to excessive humidity. Water tubes ordered were not correct. Reordering tunes; ordrng 1 W10764297 (tube-water) and 1 W10906064 (tube-water)
Near Clifton Springs, NY 14432
Dave F
Job Details: 09/12/2019
REFRIGERATOR WHIRLPOOL GX2FHDXVQ07 Replaced both fresh food door gaskets and freezer gaskets due to tearing and not sealing . Doors are sealing . Sealed the cabinet with silicone both fresh food section and freezer .Tested good .
Near Pittsford, NY 14534
Evan
Job Details: 09/12/2019
RANGE KITCHENAID KICU509XSS00 Replacing fuse on IPC board due to unit blowing fuse and not heating left side burners. Replaced fuse. Attempted to test burners and fuse had blown in the process of doing so. Shut off power to unit and replaced IPC board. Reinstalled all parts. Tested burners after configuring cooktop. Unit tested good
Near Pittsford, NY 14534
Evan
Job Details: 09/12/2019
DRYER WHIRLPOOL WGD92HEFW0 Replacing side panels due to units drum rubbing up against side walls and eventually cutting hole in side walls from drum. Replaced both side panels. Ran test cycle. Unit tested good
Near Rochester, NY 14617
Shaiman
Job Details: 09/12/2019
WASHER WHIRLPOOL WTW4855HW1 Agitator fell off again. Contacted tech line. Agent suggests to replace gear case and bolt at the same time. Replacing gear case and bolt. SR: 7725844677; ordrng 1 W11035747 (GEARCASE )
Near Clifton Springs, NY 14432
Dave F
Job Details: 09/12/2019
RANGE WHIRLPOOL WFE540H0AW0 Replaced trim vent due to being broken and not staying connected to the oven door .tested unit . Tested good .
Near Irondequoit, NY 14617
Shaiman
Job Details: 09/12/2019
DRYER AMANA NED4655EW1 Customer concerned about door not closing properly. Issue was caused by a loose screw on the hinge. Tightened screw. Repair successful.; dspstn on spec-tagged invntry: 1 W10861225 HANDLE
Near Rochester, NY 14625
Steve
Job Details: 09/12/2019
DRYER ADMIRAL AED4675YQ1 "Replaced white thermal fuse for no heat. The dryer is heating as expected. ; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 279838 ELEMENT , used 1 WP3392519 (FUSE-THERMAL) from stock"
Near Geneseo, NY 14454
Steve
Job Details: 09/12/2019
DISHWASHER KITCHENAID KDTE334GPS0 Found user interface was unresponsive. Removed and attached connection at the ui and it started working but with no sound at all. Ordering UI; ordrng 1 W11165145 (CONSOLE)
Near Rochester, NY 14615
Shaiman
Job Details: 09/12/2019
DRYER ROPER RGD4640YQ2 Support roller showed heavy wear; causing a loud noise during use. Installed maintenance kit and tested vent. Unit testing good. Repair successful. ; dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT
Near Rochester, NY 14625
Evan
Job Details: 09/12/2019
WASHER MAYTAG MHW5630HC0 Customer stated that unit was flashing the spin cycle setting when trying to start unit. Attempted to run cycle. UI was acting very erratic. Would not allow tech to select commands. Unplugged unit to let control reset. Once resetting control could not replicate issue. Ran diagnostic cycle to confirm function. Ran drain/spin cycle. Unit tested good
Near Rochester, NY 14621
Shaiman
Job Details: 09/12/2019
WASHER MAYTAG MVWX655DW1 Customer stated that the unit would not work. F5E2 error code stored. Lid would not lock in manual diagnostics. Replaced lid latch. Unit testing good. ; used 1 W11307244 (LATCH) from stock
Near Rochester, NY 14609
Shaiman
Job Details: 09/12/2019
WASHER AMANA NTW4705EW0 Customer concerned about the unit getting stuck in the wash cycle with no water in the tub. F8E1 code stored. Cold water would not dispense in manual diagnostics. Cold water valve was off due to recent pipe repairs. Turned on water valve. Ran auto verification cycle and watched machine go to rinse cycle with customer. Unit testing good.
Near Lakeville, NY 14480
Dave F
Job Details: 09/12/2019
RANGE GE JBP23DR2WW Right front burner switch failing ordering new switch WB24T10025; ordrng 1 WB24T10025 (infinite switch)
Near Farmington, NY 14425
Dave F
Job Details: 09/12/2019
DISHWASHER WHIRLPOOL WDF550SAHB Drain pump is very loud . Ordering pump W11226877 . Water is not draining consistently after cycle . Order control W11230457; ordrng 1 W11226877 (pump-drain) and 1 W11230457 (cntrl-elec)
Near Hemlock, NY 14466
Dave F
Job Details: 09/12/2019
WASHER WHIRLPOOL WTW8040DW0 Replaced user interface due to no operation. Sprayed new user interface board with dielectric grease . Calibrated unit . Tested in auto diagnostics. Unit tested good .
Near Fairport, NY 14450
Steve
Job Details: 09/12/2019
DISHWASHER MAYTAG MDB4949SDZ0 Removed pump and removed debris from pump area for not draining properly. The dishwasher tested good; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
Near Livonia, NY 14487
Steve
Job Details: 09/12/2019
WASHER WHIRLPOOL WFW75HEFW0 Fo7 do the pump clean out that the customer can not access was full of lint causing unit to not drain. Removed back and cleared clean out. The washer tests good.
Near Rochester, NY 14620
Shaiman
Job Details: 09/12/2019
DRYER KENMORE 110.7088299 Unit would shut off during use due to a faulty thermistor. Replaced thermistor. Unit testing good. Vent also testing good.
Near Rochester, NY 14624
Dave L
Job Details: 09/12/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced freezer led due to lights not illuminating in the freezer and fresh food section. Unit tested good.
Near North Chili, NY 14514
Shaiman
Job Details: 09/11/2019
WASHER MAYTAG MVWX655DW1 Replaced valve housing assembly and ran test verification cycle. Unit testing good.
Near Rochester, NY 14624
Shaiman
Job Details: 09/11/2019
FREEZER MAYTAG MZF34X16DW04 Applied silicone to the freezer cabinet. Repair successful.
Near Pittsford, NY 14534
Evan
Job Details: 09/11/2019
WASHER AMANA NTW4516FW3 Customer stated that unit did not finish cycle. Upon inspection checked for error codes. Unit was displaying basket speed fault code f7e1. Ran tachometer verification test. Shifter passed test. Discovered that cam but was loose causing pulley not to be aligned with motor pulley. This was causing issue. Tightened cam nut and ran diagnostic cycle. Unit completed cycle as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 W11170317 CONTROL
Near Fairport, NY 14450
Evan
Job Details: 09/11/2019
WASHER MAYTAG MVWC450XW4 Customer stating that unit is very loud while in spin. Upon arrival checked for error codes. Unit was displaying f7e1 for basket speed fault. Ran test cycle. During spin portion of cycle could hear that gear case bearing is failing. Quoted customer to replace gear case. Customer does not want to proceed due to cost of repair. Collecting service call fee
Near Ontario, NY 14519
Evan
Job Details: 09/11/2019
DRYER MAYTAG MGD8200FW0 Replacing UI due to unit not consistently accepting commands. Replaced UI and tested all functions. Unit tested good
Near Ontario, NY 14519
Evan
Job Details: 09/11/2019
REFRIGERATOR MAYTAG MFI2269FRZ03 Replacing freezer door gasket due to top left corner of gasket leaking air into freezer causing small amount of ice to build in top left corner. Replaced gasket. Customer to monitor if issue persists. Unit tested good
Near Ontario, NY 14519
Evan
Job Details: 09/11/2019
WASHER WHIRLPOOL WTW7300DW1 Replacing control due to unit continually Adding time to end of cycle when cycle is finished. Replace control. Ran calibration cycle. Ran quickwash while in home with customer to confirm function. Unit progressed through cycle as it should. Unit tested good
Near Rochester, NY 14610
Dave L
Job Details: 09/11/2019
DRYER WHIRLPOOL WED4850HW0 Customer is experiencing long dry times. The vent goes up to the roof of a 4 story building and the dryer is in the basement. Explained why this is causing long dry times to the customer. Vent tested poor. Recommending customer have venting rearranged.
Near Rochester, NY 14611
Shaiman
Job Details: 09/11/2019
WASHER MAYTAG MVWX655DW Replaced drain pump. Hub was also worn out. Replaced hub and washplate. Unit testing good.; used 1 W10528947 (HUB) from stock
Near Rush, NY 14543
Steve
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRS588FIHB00 Replac d ice maker for open motor on ice maker. The ice maker passed test in harvest mode.
Near Penfield, NY 14526
Steve
Job Details: 09/11/2019
RANGE MAYTAG MER6600FZ1 Replaced right rear burner for open burner. The stainless is coming off door. Glued stainless to door and taped until it dries. The range tests good.
Near Rochester, NY 14618
Steve
Job Details: 09/11/2019
RANGE WHIRLPOOL GFG471LVS0 Found the wire to the door switch came loose and the customer could not put unit in sabbath mode due to it is part of the process. Tightened wire and the oven goes in sabbath as expected.
Near Webster, NY 14580
Steve
Job Details: 09/11/2019
REFRIGERATOR GE GFE29HMEEES Replaced control due to update stopped all fans from running. The freezer fan started running after install. The FF fan started to work also. The refrigerator tested good.
Near Penfield, NY 14526
Steve
Job Details: 09/11/2019
DISHWASHER KITCHENAID KUDS301XWH7 Replaced the upper rack adjusters for falling top rack. The dishwasher tested. ; dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER C RAIL-GREY
Near Rochester, NY 14609
Dave L
Job Details: 09/11/2019
OVEN WHIRLPOOL WOS92EC7AS02 Unit was not responding due to an open control fuse. Replaced fuse and tested fan and elements. Unit testing good
Near Webster, NY 14580
Dave L
Job Details: 09/11/2019
OVEN MAYTAG MEW7527AW01 Unit was not heating due to an open control fuse. Replaced fuse and tested blower and elements. Unit testing good.
Near Webster, NY 14580
Dave L
Job Details: 09/11/2019
REFRIGERATOR KITCHENAID KFIS29PBMS03 Customer is experiencing a leak under the unit. Water was shut off when I arrived. Rolled unit out to inspect the water valve that has failed twice before. Watched valve during use. Did not find evidence of a leak at the valve. Found a puddle of water under the drain tube that was plugged. Cleared tube and inspected drain pans.
Near Penfield, NY 14526
Dave L
Job Details: 09/11/2019
WASHER WHIRLPOOL WFW75HEFW0 The detergent was not entering the machine normally due to a mis adjustment of the dispenser cup. Readjusted cup so that the detergent would mix with the water
Near Hilton, NY 14468
Dave L
Job Details: 09/11/2019
RANGE WHIRLPOOL WFG550S0HZ1 Spoke to customer. Preordered regulator and caps. ; ordrng 1 W10881749 (cap-burner) and 1 WPW10602001 (valve-gas)
Near Macedon, NY 14502
Dave F
Job Details: 09/11/2019
DRYER WHIRLPOOL WED4815EW1 Checked heating element 10 ohms . Thermal fuse is good . High limit is good . Unit components tested good.. unit tested good .
Near Rochester, NY 14609
Dave F
Job Details: 09/11/2019
WASHER KENMORE 110.2071299 Motor retainer rusted and wasn't holding the motor and transmission together. Suggested replacing coupler 285753A and motor retainer WPW10086010 . Customer wasn't sure about repair . Was able to zip tie motor mount and bracket together . Tested unit . It is working . Customer may seek new unit If it breaks .; dspstn on spec-tagged invntry: 1 285753A COUPLING
Near Rochester, NY 14618
Steve
Job Details: 09/11/2019
RANGE GE JBP66DM1CC Customer complained of oven not heating. On arrival the the oven over heated to almost 500 degrees during preheat. The oven needs a control board. Quoted customer ; rqstng P&A on 1 WB27T11012 (faceplate ) and 1 WB27T11311 (range oven elec cont)
Near Penfield, NY 14526
Dave F
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Called techline SR 7725510570 this is a reoccurring issue with the fresh food evaporator frosting up . Techline said that there is no further suggestions with unit to have it fixed . Techline deemed unit unrepairable . Defrosted unit for the mean time to get customer cooling . Customer will contact customer service . Trade care team SR 7725774334 . Unit is unrepairable.; dspstn on spec-tagged invntry: 1 W11033168 HARNESS