Near Rochester, NY 14607
Dave L
Job Details: 01/23/2020
DRYER AMANA NGD7200TW High limit thermostat was ordered without the cycling thermostat. These parts must be replaced together. ; ordrng 1 WP35001092 (thermostat)
Near Rochester, NY 14610
Evan
Job Details: 01/23/2020
DISHWASHER KITCHENAID KDTM354DSS5 Replacing door panel due to original panel having discoloration at bottom of door. Replaced panel. Unit tested good
Near Rochester, NY 14625
Evan
Job Details: 01/23/2020
WASHER WHIRLPOOL WFW6620HC0 Customer stating that unit is leaking during large loads. Checked for error codes. Unit had code F0e2 for oversuds. While in manual test mode actuated water valve and filled basket. Could not replicate leak during this process. Ran large load of towels on heavy duty with towel setting and observed unit during cycle. Could not replicate issue during cycle. Unit is oversudsing due to very concentrated detergent that customer is using. Unit itself is functioning as it should. Unit tested good
Near Penfield, NY 14526
Dave F
Job Details: 01/23/2020
DISHWASHER MAYTAG MDBH969AWB5 Unit is not screwed into hole and fell off the tile . Pull unit back out and raised the legs up . Unit Door is closing as expected now . Unit is now tight and doesn’t move . Ran unit in auto diagnostics . Unit tested good
Near Rochester, NY 14610
Evan
Job Details: 01/23/2020
DISHWASHER KITCHENAID KDFE304DBL0 Customer stating that unit is not filling with water. Checked for codes upon arrival unit was displaying code 6-1 for low water issue and also 6-6 for incoming water under 65 degrees. Ran diagnostic cycle. Unit began to fill as it should. Ran full diagnostic cycle. Unit completed cycle as it should. Ran normal cycle to verify operation outside of test mode. Unit is filling as it should. Customer to monitor issue and report back if issue persists.
Near Rochester, NY 14607
Dave L
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRB119WFBM01 Spoke to customer. Pre ordered door. Leave door at office for tech to pick up ; ordrng 1 13107553SQ (dor-fip ss)
Near Penfield, NY 14526
Dave F
Job Details: 01/23/2020
RANGE MAYTAG MGR6600FZ1 "Checked gas line coming into unit , checked gas valve and all connections. Tested unit and pre heated to 350 . Did not smell any gas . Left front burner not lighting every time . Adjusted the gas on that burner . It now lighting correctly .Unit tested good"
Near Penfield, NY 14526
Dave F
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Ice maker over flowing the ice bin . Found that the unit was not level . Customer did mention the doors not closing by themselves. Leveled the unit as best I could . . Tested unit .tested good
Near Rochester, NY 14607
Dave L
Job Details: 01/23/2020
WASHER WHIRLPOOL WTW7500GC0 Found unit with a broken suspension. Ordering suspension. Unit still under 2 yr rent a center warranty ; ordrng 1 W11130359 (suspension)
Near Rochester, NY 14609
Dave L
Job Details: 01/23/2020
DRYER MAYTAG MGD6000XR0 Water assembly on unit was vibrating. Adjusted assembly until noise went away
Near Rochester, NY 14615
Dave L
Job Details: 01/23/2020
DRYER AMANA NGD4655EW2 Customer having an issue With some heavier items tested temperature at vent unit cycling off at 171 vent testing good (pics attached) recommending that customer use auto dry for these items so it does not shut off prematurely. Some items are wetter than normal coming out of the washer. Have the customer advice on how to get items to spin out better. Door catch was not lining up and causing closure issue. Reinstalled catch so that it lines up with striker.
Near Penfield, NY 14526
Evan
Job Details: 01/23/2020
RANGE KITCHENAID KODE500ESS01 Replacing thermal fuse due to unit popping fuse during self clean cycle. Replaced fuse and tested unit. Unit tested good
Near Rush, NY 14543
Dave F
Job Details: 01/23/2020
MICROWAVE KITCHENAID KMHS120EBS1 "Could not smell anything that was burning . Tested unit and ran . Checked connections at control board and reseated them to make sure they were good . Looked inside unit did not find anything . Unit tested good .; (created new UIS, deleted prior attachment to UisID 58850)"
Near Honeoye Falls, NY 14472
Dave F
Job Details: 01/23/2020
OVEN WHIRLPOOL RBD276PDB6 Thermal fuse was blown . Both cooling fans are working . Replaced thermal fuse and tested unit . Heated to 350 . Unit tested good
Near Pittsford, NY 14534
Evan
Job Details: 01/14/2020
REFRIGERATOR KITCHENAID KRFC302EPA02 Customer stating that unit is not level even after installers have leveled unit. Upon inspection discovered that lower right side bracket that holds leveling foot was not installed properly. Straightened bracket and leveled unit. Unit tested good
Near Fairport, NY 14450
Evan
Job Details: 01/14/2020
DISHWASHER WHIRLPOOL WDF520PADW7 Replacing heater due to old heater beginning to lose coating on heater causing heater to produce burning smell. Replaced heater and ran diagnostic cycle. Unit tested good
Near Fairport, NY 14450
Evan
Job Details: 01/14/2020
MW-HOOD COMBO WHIRLPOOL WMH31017FS0 Customer stating that unit will continue to run while door is open. Upon inspection discovered issue with interlocks. Replaced interlock switches and tested unit. Unit tested good otherwise ; dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK
Near Victor, NY 14564
Steve
Job Details: 01/14/2020
REFRIGERATOR KENMORE 596.776038 Replaced start device. Tested unit. Unit tested good.
Near West Henrietta, NY 14586
Steve
Job Details: 01/14/2020
OVEN-MW COMBO WHIRLPOOL GMC305PDS6 Replaced magnetron and diode. Tested unit. Unit tested good.
Near Rush, NY 14543
Dave F
Job Details: 01/14/2020
DRYER WHIRLPOOL MGDX655DW2 "Dryer is making noise . Found the rollers were not spinning as they should . Cleaned shafts and use repair kit . Tested unit . Tested good ; (created new UIS, deleted prior attachment to UisID 58647), dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT"
Near Pittsford, NY 14534
Dave F
Job Details: 01/14/2020
DRYER MAYTAG MEDB765FW0 Dryer not drying clothes checked operating temperatures unit is cycling on and off as expected . Checked dryer vent with tester . Tester failed . Unit is working as expected . Customer will look into the vent problem.
Near Fairport, NY 14450
Evan
Job Details: 01/14/2020
RANGE KITCHENAID KERS303BBL0 Replacing bulb and bake element due to old light burning out and bake element cracking causing unit not to heat. Replaced bulb. Replaced bake element. Ran test bake cycle to 350. Unit tested good
Near Fairport, NY 14450
Evan
Job Details: 01/14/2020
RANGE MAYTAG MER8770WB0 Customer stating that bottom drawer will not slide as it should. Upon inspection discovered that track for drawer on left side was loose causing issue. Tightened track to frame. Tested drawer for customer. Unit tested good
Near Fairport, NY 14450
Evan
Job Details: 01/14/2020
WASHER WHIRLPOOL WTW4816FW0 Replacing lid lock due to old lock failing. Customer had part already. Replaced lid lock ran test cycle. Unit tested good
Near Rochester, NY 14618
Evan
Job Details: 01/14/2020
RANGE WHIRLPOOL WFE515S0ES1 Customer stated that unit was flashing f9e0 error code for miswired cord. Discovered that L2 had thermal event at terminal block causing issue. Replaced terminal block and power cord. Ran test bake cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 TJ5614 CORD-RANGE 4' 3w and 1 TJ616 CORD-RA-6' 4W
Near Rochester, NY 14624
Shaiman
Job Details: 01/14/2020
WASHER MAYTAG MVWB766FW1 Customer states unit does not fill as it should. F0E3 F8E6 F8E1 F3E2 error codes stored. Cold water would not dispense in manual diagnostics. Replaced valves. Unit testing good. ; dspstn on spec-tagged invntry: 1 W11165546 VALVE
Near Rochester, NY 14624
Shaiman
Job Details: 01/14/2020
DRYER WHIRLPOOL WGD5200TQ0 Customer concerned about a static duster getting stuck in the lint trap when trying to clean it. Remove lint trap housing and a large piece of a duster was caught in the blower wheel. Removed item. Repair successful.
Near Holley, NY 14470
Shaiman
Job Details: 01/14/2020
WASHER WHIRLPOOL WTW5000DW3 "Customer reports the unit clunks when shifting, and clicks during spin. Although the clunk during shift is normal, the clicking noise was investigated. The gear case pulley seemed to be defective. Installed a new cam kit. Noise no longer present. Repair successful. ; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W10721967 CAM"
Near Pittsford, NY 14534
Dave F
Job Details: 01/14/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Called techline SR 7726839520. Ohm out over box thermistor. Was reading resistance . Replaced control in the back and the User interface . Temperatures in freezer section was set to 0 temps were 2 degrees . Turned freezer down to -5 . Cycled ice maker . ice box fan is working . Thermistors pass in diagnostics. Customer will monitor .
Near Rochester, NY 14606
Shaiman
Job Details: 01/14/2020
RANGE FRIGIDAIRE FFEF3011LWH Multiple gasket clips were missing and the switch for the right rear burner was not functioning. Replaced gasket and switch. Repair successful.
Near Hilton, NY 14468
Dave L
Job Details: 01/14/2020
WASHER MAYTAG MVWC565FW1 "Replaced control that was not responding. Replaced control, calibrated, and tested. ; dspstn on spec-tagged invntry: 1 W11162438 CONTROL"
Near Mendon, NY 14506
Dave F
Job Details: 01/14/2020
DISHWASHER KITCHENAID KDTM804ESS2 Customer says they are finding the clean light on but the unit is displaying time still on the unit and has it cancel . Checked diagnostics. No error codes . Cycles customer is using is normal heat dry/pro dry and high temp. Suggested just using pro wash . Heat dry and high temp . Explained that the time on the display is estimated . Customer had ran wash cycle before i came and the clean light was on and the clean indicator on the display was on . Called techline 7726881817
Near Victor, NY 14564
Dave F
Job Details: 01/14/2020
DRYER MAYTAG MED3500FW1 Tension pulley was squeaking . Found the belt was about to tear . Replaced pulley . Belt and rollers with kit 4392067 .tested unit . Tested good ; used 1 4392067 (Repair kit) from stock
Near Honeoye Falls, NY 14472
Dave F
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Replaced LED in freezer was out . Replaced LED with W11205083 . Tested unit tested good .
Near Canandaigua, NY 14425
Dave F
Job Details: 01/14/2020
WASHER WHIRLPOOL WFW5620HW0 "Found where the squeaking was coming from pedestal. Tested unit with wet towels . Unit tested good .; (created new UIS, deleted prior attachment to UisID 58641)"
Near Victor, NY 14564
Dave F
Job Details: 01/14/2020
RANGE JENN AIR JDS1750FS0 Burner indicators are gone on the top of the unit . 3 and the 6 button are not responding as they should .Replaced console on unit . Tested unit . Tested good
Near Churchville, NY 14428
Steve
Job Details: 01/14/2020
REFRIGERATOR MAYTAG MFT2778EEZ00 Replaced ice maker for failed harvest test. The refrigerator tests good.
Near Churchville, NY 14428
Steve
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced two shelves for defrost Ed bracket and falling shelf. The refrigerator tests good.
Near Rochester, NY 14610
Evan
Job Details: 01/14/2020
DISHWASHER KITCHENAID KDTM354DSS5 Customer stating that unit is not running the light cycle. Unit will randomly keep shutting off. Upon inspection discovered that outlet unit was plugged into was causing issue. Front panel of unit has large scratch along bottom. Ordering replacement door panel ; ordrng 1 WPW10195869 (FRONT PANEL (STAINLESS))
Near Rochester, NY 14624
Steve
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Found fill tube frozen. The flex line behind the unit was restricted. Removed flex line and ran copper line direct to refrigerator. If small ice is produce customer will need saddle valve
Near Churchville, NY 14428
Shaiman
Job Details: 01/14/2020
WASHER AMANA NTW4516FW3 "Customer concerned about a squeaking noise during the spin cycle. No error codes stored. Tested spin and manual diagnostics and a faint squeaking noise was present. Belt, and pulley were inspected to ensure no contact was being made against the pulley shield. Suspecting a failing gear case. Replacing gear case and motor.; ordrng 1 W10890624 (MOTOR) and 1 W11255272 (GEAR CASE), dspstn on spec-tagged invntry: 1 W10780045 SUSPENSION"
Near Webster, NY 14580
Dave L
Job Details: 01/14/2020
DISHWASHER KITCHENAID KDTE234GPS0 Dispenser door release is broken. Replaced dispenser. Unit tested good in diagnostics. Fixed crooked door by leveling; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
Near Webster, NY 14580
Dave L
Job Details: 01/14/2020
DISHWASHER KITCHENAID KDFE104HWH0 Replaced damaged door panel
Near Rochester, NY 14611
Shaiman
Job Details: 01/14/2020
DRYER MAYTAG MGDB835DC4 Replaced control board. Unit still will not power on however the drum light now turns on when the door is open. Replacing user interface. ; ordrng 1 W11158457 (USER INTERFACE )
Near Rochester, NY 14605
Shaiman
Job Details: 01/14/2020
WASHER MAYTAG MVWC565FW2 "Customer reports unit does not always drain, and sometimes will continue to fill and drain. No error codes stored. Unit completed auto test with no issues. Suspecting a failed control board. Replacing control. ; ordrng 1 W11162438 (CONTROL BOARD)"
Near Ridgemont, NY 14626
Shaiman
Job Details: 01/14/2020
DRYER KENMORE 110.6210231 "Dryer will not turn on. Start button is stuck in the “on” position. Start switch should be replaced. ; ordrng 1 WPW10117655 (PTS SWITCH), used 1 SH1500 (SHIPPING&HANDLING) from stock"
Near Rochester, NY 14618
Steve
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Customer complained of no water or ice. Found water supply was restricted under the sink. The saddle valve was stuck closed. Informed customer of issue.
Near Rochester, NY 14625
Dave L
Job Details: 01/14/2020
DISHWASHER KITCHENAID KDFE204ESS4 Replaced sump and motor assemble due to unit leaking from the diverter. Unit tested good.
Near Rochester, NY 14625
Evan
Job Details: 01/14/2020
DRYER MAYTAG MEDE300VW0 Customer stated that unit would not heat since repair. Upon inspection discovered that loose wire at thermostat causing issue. Reseated connector and ran test cycle. Unit tested good Unit currently under ATEC warranty
Near Rochester, NY 14612
Dave L
Job Details: 01/14/2020
COOKTOP WHIRLPOOL WFE550S0HZ1 Outer coil of front right element is open. Ordering front fright burner; ordrng 1 W10823729 (elmnt-surf)
Near Canandaigua, NY 14424
Dave F
Job Details: 01/14/2020
MW-HOOD COMBO WHIRLPOOL WMH53521HZ3 Hood Light on the unit is not turning off . Unit needs control board W11182110 . Ordering board . Called whirlpool safety team auth WO9HVO9WPL1 ; ordrng 1 W11182110 (CONTROL)
Near Rochester, NY 14624
Steve
Job Details: 01/14/2020
REFRIGERATOR GE GSHF6HGDCCWW Complaint of no cooling. Assessed fridge and found evaporator fan was not working. Ordering evaporator fan.; ordrng 1 WR60X10307 (mtr dc evap fan asm)
Near Webster, NY 14580
Dave L
Job Details: 01/14/2020
COOKTOP KITCHENAID KCGS556ESS02 Bezels are loose and will not stay In place. Ordering bezel; ordrng 5 W10853046 (BEZEL)s
Near Dansville, NY 14437
Steve
Job Details: 01/14/2020
WASHER MAYTAG MVWB835DW3 "Found gearcase grinding . Ordering gearcase ; rqstng P&A on 1 W10811956 (drum assy), dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE"
Near Penfield, NY 14526
Dave L
Job Details: 01/14/2020
REFRIGERATOR MAYTAG MFI2569VEM2 "Unit is not cooling due to a failed HV control. Ordering control. Labor is 104.65; ordrng 1 WPW10310240 (cntrl-elec257.04), used 1 SH1500 (SHIPPING&HANDLING) from stock"
Near Rochester, NY 14612
Dave L
Job Details: 01/14/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 The new valve works for the ice maker fill but is leaking at the reservoir connection. Re ordering valve ; ordrng 1 WPW10341329 (water valve assy)
Near Rochester, NY 14611
Shaiman
Job Details: 01/11/2020
DRYER WHIRLPOOL LEQ8611LWO Unit would not turn on. 240 V presents at receptacle. Discovered the belt was broken. Replaced belt. Unit tested good. ; used 1 661570V (BELT) from stock
Near Rochester, NY 14623
Dave F
Job Details: 01/11/2020
REFRIGERATOR WHIRLPOOL WRS588FIHW00 "Unit making some vibrating noise by compressor .found compressor lines hitting each other . Moved lines away unit tested good . Unit is making normal operating noises now .; (created new UIS, deleted prior attachment to UisID 58622), dspstn on spec-tagged invntry: 1 W11164593 DIFFUSER"
Near Pittsford, NY 14534
Dave F
Job Details: 01/11/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 Replaced ice maker due to not making ice . Ice maker cycled and is working was expected.
Near Fairport, NY 14450
Dave F
Job Details: 01/11/2020
REFRIGERATOR KITCHENAID KRMF706EBS00 Replaced the deli drawer control board and. Main control board in the back . found the power board was not in the correct location and was loose inside the area it is supposed to be secure in . Fixed power board . Tested unit . Tested good . Customer will monitor
Near East Rochester, NY 14445
Dave F
Job Details: 01/11/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Replaced freezer led bulb . Lights are now working as expected .
Near Penfield, NY 14526
Dave F
Job Details: 01/11/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Found water bladder in fresh food section was frozen. Defrosted bladder . Tested unit water is now dispensing . Turned temperatures up in fresh food section . Customer will monitor.
Near Penfield, NY 14526
Shaiman
Job Details: 01/11/2020
DRYER WHIRLPOOL WGD49STBW2 Replaced ignitor. Repair successful.
Near Rochester, NY 14622
Shaiman
Job Details: 01/11/2020
DRYER AMANA NGD4705EW0 Installed maintenance kit. Repair successful.
Near Rochester, NY 14615
Shaiman
Job Details: 01/11/2020
RANGE WHIRLPOOL WFE505W0JS0 Install knobs. Repair successful.
Near Rochester, NY 14611
Shaiman
Job Details: 01/11/2020
DRYER AMANA ALE443RAW "Unit will run, but the drum will not rotate. The motor is running, the blower wheel is rotating, & the belt is intact. Suspecting a failure within the motor. Motor and blower wheel should be replaced. Customer declined further repair.Customer contact#: 5857520190; dspstn on spec-tagged invntry: 2 WP37001042 ROLLER and 1 WP40111201 BELT , used 1 SH1500 (SHIPPING&HANDLING) from stock"
Near Webster, NY 14580
Dave L
Job Details: 01/11/2020
REFRIGERATOR AMANA NA12467 Unit is not cooling due to a low side leak. Customer is going to replace due to age/cost.
Near Webster, NY 14580
Dave L
Job Details: 01/11/2020
DISHWASHER KITCHENAID KUDWG3CT8LD Unit is leaking from the left hand corner. Tub gasket has a tear in the left hand corner. Replaced tub gasket. Ran unit to leak test; used 1 SH1500 (SHIPPING&HANDLING) from stock
Near Webster, NY 14580
Dave L
Job Details: 01/11/2020
REFRIGERATOR WHIRLPOOL WRF535SWHB00 Replaced freezer door. Due to scratch
Near Webster, NY 14580
Dave L
Job Details: 01/11/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Auger motor was not dispensing due to pink wire backed out in the molecular connector in the ice room. Reseated and tested .
Near Webster, NY 14580
Dave L
Job Details: 01/11/2020
WASHER WHIRLPOOL WFW5620HW0 Unit is siphoning water during use and throwing a low flow code. Adjusted drain hose and went over installation instructions and use and care with the customer.
Near Rochester, NY 14607
Shaiman
Job Details: 01/11/2020
WASHER KENMORE 11022892100 "Customer states unit will not spin nor drain. Upon inspection, discovered the lid switch is physically damaged. Lid switch should be replaced. ; ordrng 1 WP3949238 (LID SWITCH)"
Near Rochester, NY 14609
Evan
Job Details: 01/11/2020
DISHWASHER WHIRLPOOL WDF540PADW3 Customer stated that unit is not washing properly. Checked for error codes. Unit is displaying code 4-3 for wash motor not running 7-1 for no heat. Discovered that wash motor was failing. Replaced wash motor. Ran diagnostic cycle. Unit tested good. Upper rack is missing clips ordering rack clips; ordrng 2 WPW10082861 (CLIP)s
Near Rochester, NY 14610
Steve
Job Details: 01/11/2020
DISHWASHER GE GDF570SGJ0CC Replaced user interface for losing power randomly. The customer is going to monitor.
Near Rochester, NY 14618
Steve
Job Details: 01/11/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 On arrival to repair sealed system found the unit had gotten replaced. ; dspstn on spec-tagged invntry: 1 W10913906 VALVE 1/4
Near Brighton, NY 14610
Evan
Job Details: 01/11/2020
DISHWASHER WHIRLPOOL KDTE334GPS0 Customer stating that unit is producing burning smell from inside cabinet or dishwasher. Discovered that coating on heater has begun to come off causing smell. Ordering replacement heater. ; ordrng 1 W10703867 (HEATER)
Near Webster, NY 14580
Steve
Job Details: 01/11/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Found ice build up under FF evaporator tray. Removed ice. The evaporator looks good.
Near Brighton, NY 14610
Shaiman
Job Details: 01/11/2020
WASHER WHIRLPOOL WFW5620HW0 Replaced control board & ran test cycle. Repair successful.
Near Webster, NY 14580
Dave L
Job Details: 01/11/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Replaced UI per Techline. The new UI did not change anything called Techline to document file has been sent to engineering. Waiting for response via email. 7726760485Unit; O-emld tckt
Near Rochester, NY 14616
Dave L
Job Details: 01/11/2020
DISHWASHER KITCHENAID KDFE104DWH0 Found a label stuck in the drain hose stand pipe under the kitchen sink preventing the unit from draining. Removed debris. Unit tested good; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
Near Pittsford, NY 14534
Evan
Job Details: 01/11/2020
WASHER WHIRLPOOL GHW9150PW0 Customer stating that unit will not finish cycle. Discovered that unit was paused mid cycle and would not restart. Unplugged and reset unit. Ran drain and spin cycle to remove excess water. Unit completed drain and spin cycle like it should. Ran diagnostic cycle. No codes were present. Started normal cycle while in home unit is progressing through cycle as it should. Unit tested good
Near Pittsford, NY 14534
Evan
Job Details: 01/11/2020
REFRIGERATOR WHIRLPOOL GI7FVCXWY03 Customer stated that large sheet of ice was building at bottom of freezer. Upon inspection discovered that evaporator drain tube was plugged with frozen water due to unit having old style drain tube. Replaced drain tube with updated tube. Steamed evaporator. Unit tested good please use code S38253 to cover part cost.
Near Pittsford, NY 14534
Evan
Job Details: 01/11/2020
WASHER MAYTAG MVWB865GC0 Customer stated unit Is not agitating properly. Checked for error codes. Unit had code for f0e5 for off balance load. Cleared code and ran test cycle. Unit completed cycle as it should. Spoke with customer about proper loading and cycle selection. Recommended power wash and bedding for larger loads. Unit it self tested good
Near Pittsford, NY 14534
Evan
Job Details: 01/11/2020
DISHWASHER KITCHENAID KDPE234GPS0 Customer stated that unit would not shut. Upon inspection discovered that latch had broken internally and would not catch on door properly. Replaced latch and tested door. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10653840 LATCH
Near Rochester, NY 14620
Evan
Job Details: 01/11/2020
REFRIGERATOR WHIRLPOOL WRS325FDAT04 Customer stating that unit was not making ice but then began to make ice again before tech arrived at home. Ice bucket was about 1/4 upon arrival. Ran harvest cycle and confirmed unit was filling properly. Customer has also stated that auger motor has begun to become noisy. Customer is going to contact whirlpool due to reoccurring issue with unit. If issue persists with agree motor order. WPW10317991
Near Perry, NY 14530
Steve
Job Details: 01/11/2020
RANGE WHIRLPOOL WFC310S0EW2 Customer complaining of unit preheating then losing temp after preheat. Power tested good at the block. Bake element tested good. Preheated oven and checked temps. Preheated to 395 Then 330 406 323 426 334 average of 362. Calibrated oven down 10 degrees
Near Rochester, NY 14612
Steve
Job Details: 01/11/2020
REFRIGERATOR WHIRLPOOL WRF560SMHV00 Ordering slides for freezer door not closing. ; ordrng 1 WPW10397635 (slide RIGHT) and 1 WPW10397636 (slide LEFT)
Near Rochester, NY 14612
Dave L
Job Details: 01/11/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 The unit is not making ice. Found open valve coil on dual valve. Ordering valve ; ordrng 1 WPW10341329 (water valve assy)
Near Dansville, NY 14437
Steve
Job Details: 01/11/2020
WASHER MAYTAG MVWB765FW3 Replaced water valve for humming and not sending water. Replaced motor and clutch for open windings. Replaced control due to two motors failing at same time.
Near Rochester, NY 14612
Dave L
Job Details: 01/11/2020
REFRIGERATOR GE GSL25JFPJBS Unit is loosing cooling intermittently. Working as expected during time of service. Checked defrost terminator. Fans and compressor. All working normally. Suspecting evaporator fan issue based on customers description. WR60X10185 customer denied repair at this time
Near Farmington, NY 14425
Dave F
Job Details: 01/11/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 Found some frost inside the freezer . Sealed the cabinet and made sure that the gaskets are sealing correctly . Unit tested good
Near Scottsville, NY 14546
Steve
Job Details: 01/11/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ03 Replaced right FF door gasket for ripped gasket and magnet falling out causing co sensation in FF section. Ordering led module for FF section for shorted light causing it to flicker or go dim. ; rqstng P&A on 1 W11043011 (module)
Near Rochester, NY 14624
Dave F
Job Details: 01/11/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Ice maker keeps malfunctioning. Ordering new ice maker WPW10300024; ordrng 1 WPW10300024 (Ice maker)
Near Fairport, NY 14450
Evan
Job Details: 01/10/2020
DISHWASHER WHIRLPOOL WDF520PADW7 Customer stating that unit is producing burning smell from inside cabinet and also lower rack is rusting. Discovered that ceramic coating is coming off heater causing smell. Ordering replacement heater and rack ; ordrng 1 W10161215 (LOWER RACK ) and 1 W10518394 (HEATER )
Near Pittsford, NY 14534
Dave F
Job Details: 01/10/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Ice maker still not making ice. Called techline SR 7726839520 techline suggests replacing UI And check connections on the back control board . Ordering UI W11228269 and control in back W11224256 . Check connections at the door hinge . ; ordrng 1 W11224256 (Control) and 1 W11228269 (User interface)
Near Rochester, NY 14616
Shaiman
Job Details: 01/10/2020
WASHER MAYTAG MVWB765FW0 Replaced valves. Repair successful.
Near Pittsford, NY 14534
Dave F
Job Details: 01/10/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 Ice maker had ice build up under the cover not allowing the ice maker to turn and cycle . Defrosted ice maker components. Cycled ice maker . Tested good .
Near Webster, NY 14580
Dave F
Job Details: 01/10/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced ice maker and user interface . Ran ice maker in harvest test . Ice maker is now cycle . Ran test to check ice maker fill . Tested good . Unit is working as expected
Near Ontario, NY 14519
Dave F
Job Details: 01/10/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Replaced jazz board W10503278 .ice maker is now working as expected.; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Rochester, NY 14618
Dave F
Job Details: 01/10/2020
RANGE FRIGIDAIRE LGGF3046TFA F11 Error code . Techsheet says replace control . . Replaced control . Tested all buttons on user interface. Tested unit on bake . Unit tested good .