Local Reviews

Appliance Tec Rated 4.8 out of 5 stars based on 1734 customer reviews

James J.

James J.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced pump and tested for leaks. No leaks found. Left kick panel off for customer to inspect if unit is still leaking after cycle has ran. ; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR

Near Orchard Creek Cir, Rochester, NY 14612
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 Replaced jazz board for unit not cooling . Tested unit . Tested good .; used 1 WPW10503278 (ADC - JAZZ) from stock

Near Mason Rd, Fairport, NY 14450
Tanner R.

Tanner R.

DRYER WHIRLPOOL GGW9250PW1 Q1 no Q2 no Q3 no Replaced UI. Tested unit and unit tested good.Verbal signature acknowledged

Near Debby Ln, Rochester, NY 14606
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Called techline SR 7728510071 . Wash pump is pulsing the entire time it tries to run . Voltage to the pump from control are jumping everywhere . Volt and hertz where the unit is plugged in is good . Tried a different outlet for unit was doing the same thing . Techline said customer service is going to contact the customer to get a replacement but a different machine . ; dspstn on spec-tagged invntry: 1 W11084121 SENSOR

Near S Main St, Canandaigua, NY 14424
James J.

James J.

REFRIGERATOR FRIGIDAIRE LGUB2642LF2 Q1 n. Q2 n. Q3 n. Fresh food section not cooling. Found frost in freezer. Removed frost and tested fan and icemaker. Water under pantry drawer. Found icemaker in fresh food section leaking from clogged drain and froze air returns to fresh food section. Defrosted vents and tested ff icemaker. Im not defrosting and fan not powering on in diagnostics. Need thermostat and fan. Quoted 536.60 total 241870801241962601

Near Pinebriar Dr, Rochester, NY 14616
Evan E.

Evan E.

RANGE KITCHENAID KFDC506JSS00 Replacing cooling fan due to unit producing buzzing noise while in operation. Replaced fan and tested unit. Could not replicate noise. Unit tested good

Near Hulburt Rd, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR AMANA ABB1922FEW Found the unit has not defrosted. The Evaporator was full of frost causing warm temps in fresh food section. Removed all frost and replaced control for no sending power to heater. Adjusted door that was rubbing on liner when being closed. The refigerator tests good. ; used 1 WPW10503278 (ADC - JAZZ) from stock

Near Jeffords Rd, Rush, NY 14543
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL GARF30FDGB00 Sr# 7728488483Tested unit and found no abnormal noises. Customer showed a video of buzzing noise. Found the wires to compressor were under copper line that was condensing when I tested in defrost. Possible moisture getting into lines. Moved line to prevent moisture on wires. Called tech line to document.

Near Everdyke Rd, Williamson, NY 14589
Dave F.

Dave F.

COOKTOP KITCHENAID KICU569XBL00 Replaced both power supply modules and user interface. Tested unit . Tested good.

Near Co Rd 30, Bloomfield, NY 14469
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced leds for no lights in freezer and side wall lights out in fresh food section. The lights tested good.

Near Lake Rd, Williamson, NY 14589
Dave F.

Dave F.

DRYER WHIRLPOOL WED7500GC0 Tested dryer . Unit tested good . No issues or error codes.

Near Hamilton St, Geneva, NY 14456
Dave F.

Dave F.

WASHER MAYTAG MLG22PDAWW1 Lock box was stuck in the unit and would not come out . Was able to get the lock box to release and made adjustments to the lock rod as it was spinning inside the box . Unit tested good..

Near S Main St, Geneva, NY 14456
Dave F.

Dave F.

DISHWASHER KITCHENAID KDFE104HBL1 Unit was not getting enough water to it . Unit water valve was not turned on all the way to get enough pressure to it . Opened valve and tested unit in diagnostics. Unit tested good . Gave tips on best usage . Customer instruct.

Near Lerch Rd, Geneva, NY 14456
James J.

James J.

REFRIGERATOR WHIRLPOOL WRT311FZDB01 Q1 n. Q2 n. Q3 n. Light flickers and shorts out control. Found loose connection on light switch. Corrected and light no longer flickering.

Near Jennie Ln, Rochester, NY 14606
Dave F.

Dave F.

RANGE WHIRLPOOL WFG505M0BS3 Cancel job

Near State St, Geneva, NY 14456
Dave F.

Dave F.

WASHER MAYTAG MVWX655DW1 Found debris in drain causing a lot of noise . Removed debris . Tested unit tested good .customer drain tube is to long and a lot of water finds its way back into the unit after draining . Advised customer to shorten drain hose and put a check valve in between the original drain hose and the extension so water does not find its way back into machine . Calibrated and tested in auto diagnostics. Unit tested good.

Near Humbert St, Geneva, NY 14456
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL MFX2876DRM02 Found the drain tube was plugged . Thawed drain tube and cleared it . Defrosted fresh food evap drain . Unit is now draining as expected .

Near Camden Hill Dr, Victor, NY 14564
Evan E.

Evan E.

WASHER MAYTAG MHW6630HW0 Customer stated unit is still flashing f8e1 code for low flow. Called techline SR:7728489629 techline recommended replacement of water valves. Replaced valves and tested unit. Both valves actuating as they should. Unit tested good

Near Valewood Run, Penfield, NY 14526
James J.

James J.

WASHER WHIRLPOOL WTW5000DW3 Q1 n. Q2 n. Q3 n. Unit spinning off balance and loud screeching noise. Removed belt and spun unit by hand to verify screeching is from gearcase. Off balance due to wash basket. ; ordrng 1 W10752719 (basket) and 1 W11035751 (gearcase)

Near Woodside Dr, Rochester, NY 14624
Evan E.

Evan E.

REFRIGERATOR MAYTAG MFW2055FRZ00 Units door is not closing properly causing large amount of moisture to build up in freezer. Discovered rails are causing issue. rails will need to be replaced. Ordering rails ; ordrng 1 WPW10397635 (FREEZER RAIL RIGHT ) and 1 WPW10397636 (FREEZER RAIL LEFT )

Near Culver Rd, Rochester, NY 14622
James J.

James J.

DISHWASHER MAYTAG MDB8989SHZ0 Dispenser door jamming up. Replaced dispenser and tested. Unit functions properly ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER

Near Chiswick Dr, Churchville, NY 14428
James J.

James J.

REFRIGERATOR MAYTAG AFD2535FES Q1 n. Q2 n. Q3 n. Fresh food section not cooling. Compressor didn't turn on after cycling it in diagnostics. Replaced start device and compressor started running. Used start device from kit. ; used 1 8201786 (RELAY-OVERLOAD) from stock

Near Flamingo Dr, Rochester, NY 14624
Evan E.

Evan E.

RANGE KITCHENAID KSDG950ESS2 Customer stating that unit is not operating down draft fan on high setting. Checked for error codes. No codes present. Lower setting for fan is operating as it should but when selecting high setting relay is clicking on board but fan will not run. Ordering control and blower fan ; ordrng 1 W10915031 (CONSOLE ) and 1 W10921431 (DOWNDRAFT FAN ) and 1 W11100513 (CONTROL )

Near Kiniry Dr, Irondequoit, NY 14609
Tanner R.

Tanner R.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 no Q2 no Q3 no Replaced UI and ACU. Tested unit and unit tested good.

Near Westfield St, Rochester, NY 14619
Steve M.

Steve M.

DISHWASHER KITCHENAID KDTE104DSS1 Removed screws that hold dishwasher in place and readjusted unit.

Near Everwild Ln, Rochester, NY 14616
Tanner R.

Tanner R.

DISHWASHER WHIRLPOOL MDB4949SDH3 Q1 no Q2 no Q3 no Complaint of leak from lower right hand side of door. Ran unit and leak starts early in wash cycle. Water coming through tub plug on right hand side. Water is getting past gasket and into mounting plug. This area should otherwise be dry space. Ordering new gasket. Customer paid parts and service. Quoted $35.65 for labor.Verbal signature acknowledged.; ordrng 1 W11177741 (Gasket)

Near Crockett Dr, Rochester, NY 14623
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL WRB329DMBM00 Customer stated unit was not producing ice. Upon inspection discovered that line was frozen and also Ice maker motor was seized. Replaced ice maker and also thawed line. Installed new ice maker and cycled unit. Unit filled as it should. Ice maker tested good. ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER

Near County Line Rd, Ontario, NY 14519
James J.

James J.

WASHER WHIRLPOOL MVWX655DW0 Replaced washplate and calibrated successfully.

Near Sheldon Dr, Spencerport, NY 14559
Steve M.

Steve M.

REFRIGERATOR GE PWE23KMKFES Ordering control for not sending power to defrost heater. Defrosted freezer and the unit is cooling at the moment. ; ordrng 1 WR55X30806 (CONTROL)

Near Lake Rd, Williamson, NY 14589
Evan E.

Evan E.

DRYER MAYTAG MGDB835DC4 Customer stated that unit was not heating. Discovered that thermal cut off had tested open causing issue. Replaced fuse and tested unit. Unit tested good ; used 1 279816 (CUTOFF-THERMAL) from stock

Near Dunning Ave, Webster, NY 14580
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Q1 no Q2 no Q3 no Complaint of loud ice and customer handed over a part of ice dispenser door that fell out. Dispenser door comes with assembly. Ordering new assembly.; ordrng 1 WPW10353552

Near St Johns Dr, Rochester, NY 14626
James J.

James J.

REFRIGERATOR WHIRLPOOL WRT138FZDB00 Q1 n. Q2 n. Q3 n. Defrost drain clogged causing vent to freeze to fresh food section defrosted drain and vent. Unit functions properly.

Near Orange St, Rochester, NY 14608
Evan E.

Evan E.

DISHWASHER MAYTAG MDB6000AWA Customer stating unit will not run due to door not acknowledging when latch is shut. Discovered that switch inside handle is failing causing issue. Replaced switches and handle and tested unit. Tested unit. Unit tested good

Near City View Dr, Rochester, NY 14625
Evan E.

Evan E.

DRYER AMANA NDE7800AYW Customer stating that unit is burning items inside unit. Dryer is running too hot. Checked all fuses and thermostats and discovered that cycling thermostat is causing issue. Ordering cycling thermostat ; ordrng 1 WP37001136 (CYCLING THERMOSTAT ) and 1 WP61623 (HEATER TSTAT)

Near Lake Rd, Ontario, NY 14519
Tanner R.

Tanner R.

DRYER MAYTAG MED6630HC1 Q1 no Q2 no Q3 no UI did not need to be replaced. Based on further conversation with techline the verbiage in use and care guide was incorrect. When correct instructed on how to adjust cycle signal was able to do so.

Near Drumlin Dr, Macedon, NY 14502
James J.

James J.

FREEZER MAYTAG MZF34X16DW01 Q1 n. Q2 n. Q3 n. Freezer not defrosting since last visit. Tested heater in diagnostics and it turned on. Need evap thermistor. Atec warranty labor. ; ordrng 1 WPW10383615 (thermistor)

Near Dove Tree Ln, Rochester, NY 14626
Steve M.

Steve M.

DISHWASHER KENMORE 66514529N611 Found bottom spray arm not connected properly causing leak. The middle spray arm is not turning but getting good water flow. Customer is going to order and put in. Tie strapped front right wheel to adjuster.

Near Edgemere Dr, Rochester, NY 14612
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KFIS29PBMS02 Found die drier was leaking causing no cool in freezer. Replaced drier and recharged.

Near Edgemere Dr, Rochester, NY 14612
Evan E.

Evan E.

WASHER WHIRLPOOL WTW5000DW3 Customer stating that unit is moving around room while in spin. Checked for error codes. No codes present. Ran diagnostic cycle. During spin portion of diagnostic cycle could tell unit was not spinning correctly. Discovered that suspension bar in left front wasn’t fully seated on tub causing issue. Reseated bar and ran unit again. Unit now spinning as it should. Unit tested good

Near Linden St, Rochester, NY 14620
James J.

James J.

REFRIGERATOR KITCHENAID KRBL109ESS01 "Q1 n. Q2 n. Q3 n. Fresh food section not cooling. Damper closed, shows open in diagnostics. Tapped motor and damper began functioning. Need damper control. ; ordrng 1 WPW10594330 (control)"

Near Brunswick St, Rochester, NY 14607
Tanner R.

Tanner R.

WASHER MAYTAG MHW5630HC0 Q1 no Q2 no Q3 no Replaced UI. Same experience as prior UI. Cycle signal functionality is not adjustable and does not match experience outlined in user manual. Additional complaint of intermittent wash stoppage. SR7728350110Techline advises that user guide is incorrect. Advised to quickly tap cycle signal and the signal options did change. With no stored errors techline would not advise on changing control to address intermittent wash stoppage. Confirmed unit is in own circuit and has proper polarity.Started multiple wash cycles trying to recreate complaint and on each wash cycle the unit moved from sense to wash properly.

Near Drumlin Dr, Macedon, NY 14502
Dave F.

Dave F.

DRYER WHIRLPOOL WED4815EW1 All components tested good on dryer had no heat . Vent was good and clear . Called techline SR 77284955330 did some steps and found that there was not voltage coming from motor to heater . Found the connector on the motor was tight but one of the terminals was loose and not getting a good connection. Found little weld marks from on motor connector section . Tightened connector on wire harness and tested unit .shortened dryer vent so that it was going straight . Unit tested good.

Near Pond Rd, Honeoye Falls, NY 14472
Steve M.

Steve M.

WASHER MAYTAG MVWB835DW1 Found and obstruction in drain line from outer tub to pump causing long fill. Removed and tested. Found bearing is starting to go in pump. Ordering pump. ; ordrng 1 W10876600 (drain pump)

Near Ashbury Cir, Rochester, NY 14612
Tanner R.

Tanner R.

DRYER GE DHDSR46EG6WW "Q1 no Q2 no Q3 no Complaint of knob falling off heat selector. Unable to put back on. Inspected heat selector and selector switch had fallen behind panel with the stem still intact. Plastic on inside of panel that switch would mount to is broken. Due to cost of repair, customer opting to not replace panel. Using electrical tape placed switch in correct position on panel.placed knob back on stem. Tested unit alternating between heat options and unit tested good.Verbal signature acknowledged"

Near Traditions Pl, Henrietta, NY 14467
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRB322DMHV00 Replaced ice maker . . Ice maker cycled .tested good .; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER

Near Great Wood Cir, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Control would not respond to changes . Tried to get into diagnostics it would not . Would not go into program settings. Replace jazzboard . Unit tested good . ; used 1 W10503278 (

Near Old Winding Ln, Fairport, NY 14450
Evan E.

Evan E.

WASHER KENMORE 110.2002201 Replacing suspension due to unit consistently moving around while in high spin. Replaced suspension and leveled unit. Ran test cycle. Unit tested good

Near St Paul Blvd, Rochester, NY 14617
James J.

James J.

WASHER WHIRLPOOL WTW5000DW3 Replaced control and calibrated. Ran drain and spin cycle successfully

Near Abby Ln, Rochester, NY 14606
James J.

James J.

REFRIGERATOR MAYTAG MFW2055FRZ00 "QQ n. Q2 n. Q3 n. Unit not defrosting. Defrosted evap and tested diagnostics. Fan, damper, thermistor passed. Found door not sealing on freezer causing frost buildup. Corrected door gasket. Customer is to monitor if problem persists replace freezer evap thermistor"

Near Blakeslee St, Rochester, NY 14609
James J.

James J.

REFRIGERATOR WHIRLPOOL GI7FVCXWA01 Replaced kick panel.

Near Scarborough Park, Rochester, NY 14625
Steve M.

Steve M.

DISHWASHER WHIRLPOOL KUDS02FRSS1 Replaced pump and hose for leak in hoss and not draining.

Near Hubbell Rd, Churchville, NY 14428
Steve M.

Steve M.

REFRIGERATOR MAYTAG MSS26C6MFZ00 Replaced bi metal and main co tool for persistently no defrosting.

Near Marquette Dr, Rochester, NY 14618
Steve M.

Steve M.

REFRIGERATOR MAYTAG MBF1958FEZ01 Sr#7728471439 found the sealed system contaminated and is unrepairable. Called tech line to document.

Near Lost Mountain Trail, Rochester, NY 14625
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced heater for smell during dry cycle. The heater tested good

Near Rippingale Rd, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL JFC2089BEM Found water line in water valve was not seated all the way causing leak. Tightened connection and tested. Tested good.

Near Cranswick Ln, Rochester, NY 14618
Evan E.

Evan E.

WASHER MAYTAG MVWC565FW0 Customer stating that they are smelling a burning smell coming from unit while in spin. Checked for codes. No codes present. Ran diagnostic cycle. Unit completed cycle as it should. Ran unit in manual test mode on high spin. Discovered that gear case is beginning to leak small amount of oil. This is causing smell. Explained to customer that gear case is leaking a small amount of oil. Correct repair is to replace gear case. Customer does not want to replace gear case at this time. Cleaned oil from bottom of gear case and belt and pulley. Unit tested good otherwise.

Near Old Country Ln, Fairport, NY 14450
David L.

David L.

REFRIGERATOR MAYTAG MRT1183SFFM Unit is not cooling due to the low side leak coming from the evaporator. Quoted customer for evaporator and drier. Customer denied repair and is going to replace

Near Elmford Rd, Rochester, NY 14606
Evan E.

Evan E.

WASHER WHIRLPOOL WTW6200VW0 Customer stated that unit is very loud while in spin. Discovered that upper bearing is failing causing issue. Used bearing kit and replaced both bearings and drive shaft. Ran diagnostic cycle. Ran test spin cycle. Unit tested good

Near Stone Island Ln, Penfield, NY 14526
David L.

David L.

REFRIGERATOR WHIRLPOOL MSF25C2EXM00 Replaced optics after retesting and removing power. Optics tested good after installation. Leveled right hand door toMatch left door. Customer to monitor for ice after 24 hours

Near Rahway Ln, Rochester, NY 14606
James J.

James J.

REFRIGERATOR FRIGIDAIRE FGHN2866PF1 Q1 n. Q2 n. Q3 n. Unit leaking onto floor. Defrost drain clogged. Complaint of ticking noise from icemaker. Defrosted drain and tested icemaker. Could not find issue with icemaker.

Near Clover St, Rochester, NY 14610
Steve M.

Steve M.

DISHWASHER KITCHENAID KDPE234GPS0 "Replaced soap dispenser for broken door and customer stated the rinse agent did not stay in dispenser. The complaint was not drying. Informed customer to run hot water at sink and use all high heat settings on dishwasher. ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR , used 1 W10861000 (DISPENSER) from stock"

Near Le Pere Dr, Pittsford, NY 14534
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Customer stating that unit is intermittently dripping water through Ice dispenser. Sometimes Ice will for into big block. Inspected door seal and ice chute seal both seals pass visual inspection. Called techline. Spoke with techline agent about issue. Techline agent suggested replacing separator due to seal on ice chute potentially causing issue. Ordering separator ; ordrng 1 W10577864 (SEPERATOR)

Near Glendowan Terrace, Webster, NY 14580
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Q1 no Q2 no Q3 no Replaced valve. Tested unit and unit tested good. Verbal signature acknowledged.

Near Harris Rd, Penfield, NY 14526
Tanner R.

Tanner R.

DISHWASHER WHIRLPOOL KDTM354DSS4 Q1 no Q2 no Q3 no Replaced element. Note element obtained from a damaged tub received from whirlpool intended for another job. Customer advised and customer ok with moving forward with repair. This part is covered with standard 1 year warranty. Customer to be refunded $30 for part.I Cleaned up bacteria build up off internal parts of sump. Tested unit via diagnostics. Unit tested good.Verbal signature acknowledged.

Near Harris Rd, Penfield, NY 14526
Evan E.

Evan E.

DRYER WHIRLPOOL MED6000XG0 Customer stated unit was not heating. Upon inspection discovered that heating coil tested open. Coil will need to be replaced. Ordering heating coil. Quoted J13 for labor ; ordrng 1 WP8544771 (HEATER )

Near Fieldcrest Dr, Webster, NY 14580
Dave F.

Dave F.

WASHER MAYTAG MVWB765FW1 "Replaced harness, agitator,rotor , stator , clutch . Calibrated unit and ran auto diagnostics multiple times . Unit tested good ."

Near Finch Wood Ln, Penfield, NY 14526
Dave F.

Dave F.

REFRIGERATOR GE GNS23GSHBFSS Replaced water valve to the refrigerator and the valve on the refrigerator. Tested unit .tested good .; dspstn on spec-tagged invntry: 1 WP43783923 NON-SELF VALVE

Near Winding Creek Ln, Rochester, NY 14625
Dave F.

Dave F.

RANGE KITCHENAID KFEG500ESS3 "Main wire harness to unit was burned . Ordering harness . Customer will pick up new cord . ; ordrng 1 W11188432 (harns-wire), dspstn on spec-tagged invntry: 1 WPPT520 CORD 4' 50A 3W and 1 WPW10245259 BLOCK"

Near Finnian Glen, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR JENN AIR JFFCC72EFP02 "Ice in the ice tray turns into a solid piece just on the bottom of the ice bin not the top . Checked freezer temps freezer is -8 and 35 in fresh food section .fresh food is set to 33 changed to recommend . Called techline SR 7728295848 . Techline said to replace separator and door motor . After looking found fill tube water was curling around the tube when it came out causing it to spray on the wall sometimes. Made some adjustments to fill tube . Water is now flowing down as expected if problem persists order ice door separator W11048097 , ice door motor W11189145 and water valve inside the cabinet W11194380; rqstng P&A on 1 W11048097 (door-ice) and 1 W11189145 (door-ice) and 1 W11194380 (valve)"

Near Lynx Ct, Fairport, NY 14450
David L.

David L.

MICROWAVE KITCHENAID KMHS120ESS6 "Unit is not heating due to an open magnetron. Ordering magnetron and controls ; ordrng 1 W10818686 (Magnetron) and 1 W11182110 (Control) and 1 W10891019 (Touch pad), dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK"

Near Saveria Dr, Hilton, NY 14468
Tanner R.

Tanner R.

DRYER MAYTAG MED5630HW1 Customer canceled appointment.

Near Enwright Dr, Fairport, NY 14450
David L.

David L.

WASHER WHIRLPOOL WTW5000DW1 Customer stating that the unit gets sticking in the spin cycle. Unit testing good in diagnostics. Ran a slinncycleAfter calibration. The spin and lid lock lights were shutting off and coming back on by themselves. Documented with Techline. Quoted for control. Sr7728471041 customer denied repair. Control is W11116590 if they change their mind

Near Mc Call Rd, Rochester, NY 14616
James J.

James J.

REFRIGERATOR MAYTAG MFI2570FEZ07 Q1 n. Q2 n. Q3 n. Unit not making ice. Found ice stuck in between icemaker and bail arm. Removed ice and unit cycled properly. If problem persists replace icemaker

Near Long Pond Rd, Rochester, NY 14626
James J.

James J.

RANGE WHIRLPOOL WFG505M0BS3 Unit not heating in bake cycle. Replaced control and retested. Oven ignited two separate times. Customer is to monitor.

Near Gilbert St, Le Roy, NY 14482
Tanner R.

Tanner R.

DRYER WHIRLPOOL WGD6620HW0 Q1 no Q2 no Q3 no Replaced ACU. Ran unit on normal dry setting with auto dry. Cycled completed in 7 minutes with no garments. Ran unit on timed dry for 20 minutes on high heat. Error did not present itself. Found service pointer concerning this issue. Service pointer advises open inlet thermistor will cause issue. Tested replacement inlet thermistor and thermistor tested open. Replacement thermistor defective. Stock thermistor still reading valid. return with new console W11314471 and inlet thermistor W11396709 per service pointer ; ordrng 1 W11314471 and 1 W11396709

Near Golfside Pkwy, Rochester, NY 14610
Tanner R.

Tanner R.

WASHER WHIRLPOOL WFW6620HW0 Q1 no Q2 no Q3 no Complaint of leaking water. Customer showed picture of leak in front of machine. Filled unit with water to see if standing water would defeat gasket. As water level reached door level water started to drip out front of door. Ordering new bellow gasket. Note stacked unit.; ordrng 1 W11314648 (Bellow)

Near Splendor Wood Dr, Penfield, NY 14526
Tanner R.

Tanner R.

REFRIGERATOR MAYTAG MZD2766GEW Q1 no Q2 no Q3 no Replaced switch. Tested unit and unit dispenses. Ice was coming out crushed only. Removed ice bucket and removed frost/ice build up in ice chute. Retested unit and unit tested good.Verbal signature acknowledged

Near Brigham Cir, Honeoye Falls, NY 14472
James J.

James J.

REFRIGERATOR KITCHENAID KBFO42FSX00 Parts are incorrect. Rails are about 2 inches longer than original and won't allow door to close. Reordering parts; ordrng 2 WP2320616 (slide)s

Near Pelham Rd, Brighton, NY 14610
James J.

James J.

REFRIGERATOR MAYTAG MFI2570FEZ06 Q1 n. Q2 n. Q3 n. Unit froze entire left side of fridge. Customer has temp set to 40 and temp is 32. Verified damper is functioning. Need UI. Left part with customer. ; ordrng 1 W11269232 (panel-ui)

Near W Elm St, East Rochester, NY 14445
Evan E.

Evan E.

DRYER WHIRLPOOL WED7300DW1 Customer is stating that unit is leaking from door and is shutting off before cycle is finished. Spoke with customer about issue she is experiencing. Discovered that unit itself is functioning as it should. Customer is stating that while using steam refresh setting unit will leak. Discovered that customer is not steaming large enough load causing issue. Steam valve is continually running and spraying door and eventually dripping onto floor. Explained to customer that Bulky/Sheets setting will run steam valve for a longer period of time than needed. Advised customer to use causal setting for Better results. Also spoke with customer about cycle selection. Explained that certain cycles operate off of the moisture sensor. If items are not passing sensor consistently this will cause time to change. Explained to customer timed dry setting does not operate off sensor and will yield best results.

Near Coran Cir, Rochester, NY 14616
Tanner R.

Tanner R.

DRYER WHIRLPOOL WGD4616FW1 Q1 no Q2 no Q3 no Inspected timer knob. Cap was a little off of stem however the movement of the stem is standard. Timer knob wiggles more than customers previous model. Explained this model the timer is not fasted to the console in the same manner and has more wiggle.

Near Harold Ave, Rochester, NY 14623
Evan E.

Evan E.

WASHER WHIRLPOOL WHD5090GW0 Customer stated that units lower lint screen needs to be replaced. Customer also would like lint screen area vacuumed prior to replacement. Ordering lower screen ; ordrng 1 W11382898 (FILTER )

Near S Clinton Ave, Rochester, NY 14618
Dave F.

Dave F.

REFRIGERATOR FRIGIDAIRE FFFH17F4QW0 Unit is running . Compressor is running and has frost pattern . Customer is finding the unit getting down to temp but then will climb after a while . Found drain tube was not connected to drain pan . Reinstalled and zip tied drain tube . Defrost timer is working . Unit needs thermostat 5304513033; ordrng 1 5304513033 (Cold Control)

Near Walworth Penfield Rd, Walworth, NY 14568
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Unit has an intermittent defrost issue. Defrost thermistor testing good in diagnostics. Control energizing heater. Ordering control, harnesses, thermistor , and UI. Door has a dent. Ordering door ; ordrng 1 W11265217 (Control) and 1 W11396386 (Harness) and 1 WPW10384183 (Thermistor) and 1 W11214887 (UI) and 1 W11218400 (Harness), rqstng P&A on 1 LW10913113 (Door)"

Near Trolley Blvd, Rochester, NY 14606
James J.

James J.

REFRIGERATOR WHIRLPOOL MRT118FFFE04 Q1 n. Q2 n. Q3 n. Door moves so stop grinds against hinge. Need stop and pin. ; ordrng 1 W11026307 (hinge-pin) and 1 W11402852 (STOP)

Near Old Stone Ln, Rochester, NY 14615
James J.

James J.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 Door gasket deformed after last visit and is allowing air infiltration. Door is warped and not contacting cabinet square. Need door. ; ordrng 1 LW10599404 (dor-fip)

Near Sands Rd, Rochester, NY 14624
Steve M.

Steve M.

WASHER WHIRLPOOL MVWC416F0 Found pulley on motor broken. Ordering motor. Motor covered under part warranty. ; ordrng 1 W10832724 (drive motor)

Near Kenwick Dr, Rochester, NY 14623
Evan E.

Evan E.

DISHWASHER KITCHENAID KUDS35FXSS5 "Customer stating that unit is leaking water while draining. Upon inspection discovered that drain loop extension has large hole in hose causing issue. Ordering extension; ordrng 1 8269144A (DRAIN HOSE EXT ), dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN"

Near Bellevue Dr, Rochester, NY 14620
Evan E.

Evan E.

RANGE GE JGB760SEF2SS Customer stating they had RGE out for possible leak. Discovered that unit was leaking. Tested unit and discovered that leak is coming from regulator. Regulator will need to be replaced. Ordering regulator. Quoted $106.75 for labor ; ordrng 1 WB21X21506 (VALVE ASSEMBLY )

Near Varden St, Rochester, NY 14609
James J.

James J.

REFRIGERATOR KITCHENAID KRFF507HPS00 Icemaker not working after repair. Tested icemaker in diagnostics and motor not rotating. Checked connections. 118v to icemaker new icemaker defective. Called tech line for smoke in ff liner. Ref 7728452726; ordrng 1 W11294907 (icemaker)

Near Elmgrove Rd, Rochester, NY 14626
James J.

James J.

MICROWAVE MAYTAG MMV1174FZ3 "Q1 n. Q2 n. Q3 n. Unit blew bulb and not powering on after bulb was replaced. Installed bulb and light socket. Unit still not functioning. Old socket shorted against microwave cabinet and took out control board. Need control. ; ordrng 1 W11110847 (cntrl-elec), dspstn on spec-tagged invntry: 1 8206232A BULB and 1 W10210871 SOCKET"

Near Robert Quigley Dr, Scottsville, NY 14546
Tanner R.

Tanner R.

WASHER WHIRLPOOL WFW5620HW0 Q1 no Q2 no Q3 no Complaint of no fill.No stored errors. Drain pump will run at start of wash cycle and even diagnostics when testing valves. Pressure hose is intact. 5 DCV to pressure switch.Called techline to advise.SR7728453010 advised to replace ACU. Relay on board is stuck on causing drain pump to run all the time. Ordering new drain pump due to drain pump noise during operation. Issue causing drain pump to run beyond intended timeframes. Note stacked unit.; ordrng 1 W11322879 (ACU) and 1 W11319789 (Drain pump)

Near Backus Rd, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT318FZDM05 Ordering Lockring fittings needed to complete repair; ordrng 4 W10896713 (Fitting)s and 4 W11401409 (Fitting)s and 4 W11401417 (Fitting)s and 4 W11401413 (Fitting)s

Near Mt Read Blvd, Rochester, NY 14611
David L.

David L.

REFRIGERATOR KITCHENAID KRMF706ESS00 The freezer compartment was not defrosting again defrosted coil and documented with Techline ordering high-voltage control. Selling customer control at cost due to ATEC warranty. ; ordrng 1 WPW10675033 (HV control)

Near Horizon Dr, Rochester, NY 14625
James J.

James J.

DRYER AMANA NED4655EW1 Q1 n. Q2 n. Q3 n. Dryer not heating. Found tco blown. Replaced tco and verified unit is heating. ; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 279838 ELEMENT

Near Norton St, Rochester, NY 14621
James J.

James J.

DISHWASHER WHIRLPOOL WDT710PAHW1 Replaced float switch and tested. Unit started wash cycle successfully

Near Westside Dr, North Chili, NY 14514
James J.

James J.

REFRIGERATOR MAYTAG MRT118FFFE04 Q1 n. Q2 n. Q3 n. Freezer door gasket loose. Complaint of food freezing in fresh food section. Reinstalled door gasket and tested. Door is sealing properly. Customer is to monitor if problem persists replace LW10680728

Near Buffalo Rd, Rochester, NY 14624
Evan E.

Evan E.

WASHER WHIRLPOOL MVWB835DW4 Dispenser is filling fabric softener cup when it should be actuating detergent cup. When testing unit in diagnostic unit tests good. Ordering water valve and dispenser housing. ; ordrng 1 W11165546 (WATER VALV E) and 1 W11172234 (DISPENSER )

Near Round Hill Rd, Henrietta, NY 14467
Tanner R.

Tanner R.

VAN FORD TRANSIT CONNECT Dropped off van

Near Rockwood St, Rochester, NY 14610
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Freezer door . Will pop open closing . Ordering both left and right rails . Customer showed me video of door popping open after it closes .; ordrng 1 W10625067 (bracket) and 1 W10625068 (bracket)

Near Terrace Dr, Canandaigua, NY 14424
Tanner R.

Tanner R.

DISHWASHER WHIRLPOOL WDF520PADM7 "Q1 no Q2 no Q3 no Replaced spray arm, dispenser, vent and vent gasket. Tested unit via normal wash cycle. Ran unit for several minutes. No leaks occurred. Customer will continue to monitor.Verbal signature acknowledged."

Near Lake Shore Blvd, Irondequoit, NY 14617
Tanner R.

Tanner R.

DISHWASHER KITCHENAID KDTM354DSS5 Q1 no Q2 no Q3 no Unable to uninstall machine to make repair. Left part with customer. Customer will uninstall unit for return visit.; schdld next appmnt for 8/10 MON !

Near Ice Rose Ln, Rochester, NY 14623
Evan E.

Evan E.

DISHWASHER GE GDF620HSJ2SS Replacing user interface due to keypad not responding to commands. Replaced key pad and tested unit. Unit tested good

Near Cobb Terrace, Rochester, NY 14620
Steve M.

Steve M.

WASHER MAYTAG MVWB450WQ2 Replaced bearing for loud operation. The washer tests good. ; dspstn on spec-tagged invntry: 1 W10435302 BEARING

Near Brandy Wine Terrace S, Henrietta, NY 14623
Evan E.

Evan E.

DRYER MAYTAG MED6630HW1 Console is acting very erratic will not respond to commands. Cannot get unit into diagnostic mode. Console will need to be replaced ; ordrng 1 W11397843 (CONSOLE (WHITE) )

Near Pittsford Victor Rd, Pittsford, NY 14534
Steve M.

Steve M.

DISHWASHER MAYTAG MDB7749AWB1 Replaced ui for start and cancel not working on ui. The dishwasher tests good

Near Lac Kine Dr, Rochester, NY 14618
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KBSN608ESS01 Replaced main control as per manufacturer instructions for warm temps in fresh food section

Near Highland Ave, Rochester, NY 14618
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Replaced water valve for shorted valve on the ice side. The valve tested good

Near Meadow Ln, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR GE CYE23TSDCSS Fresh food section over freezing . Tested thermistors in diagnostics.Unit has error codes for fresh food evap . Called G.E. techline 04232636 . Techline suggested replaced main control and fresh food evap . User interface button is broken customer . Customer will think about repair ; rqstng P&A on 1 WR60X26866 (fan dc ff evap) and 1 WR55X30806 (Main control) and 1 WR17X27132 (display asm ss)

Near Latium Dr, Pittsford, NY 14534
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL MFW2055FRZ00 "Q1 no Q2 no Q3 no Complaint of no cool. Plugged in unit and unit did not start up for several minutes. Removed start device and confirmed 120 VAC to start device. Plugged device in and compressor did start after a few minutes. Checked resistance of motor windings and measured no resistance from lower right to top, 31 ohms from lower left to top and 12 ohms between left and right. Compressor needs to be replaced. While compressor was running observed frost pattern fill entire evaporator. Evap fan never spun. Measured 120VAC from control to connect to evap fan. Needs evaporator fan.; ordrng 1 WPW10507886 (Compressor) and 1 WPW10464673 (Evap fan) and 1 W10913906 (Process tubes) and 1 WPW1143759 (Dye dryer) and 1 876765 (Copper tubes)"

Near East Ridge Road, Rochester, NY 14621
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced the evaporator and compressorDue to poor cooling. Unit tested good

Near W Ridge Rd, Rochester, NY 14626
David L.

David L.

WASHER WHIRLPOOL WTW500DW Q1 no q2 no q3 no Re attached front right hand leg. Calibrated unit. VerbalSignature

Near Oneta Rd, Irondequoit, NY 14617
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFC704FPS01 Replaced compressor for not starting and not cooling. The refigerator tests good

Near Putting Green Ln, Penfield, NY 14526
James J.

James J.

DRYER WHIRLPOOL WED7500GC0 Q1 n. Q2 n. Q3 n. Door won't close. Replaced catch and adjusted striker. Unit functions properly.

Near William Warfield Dr, Rochester, NY 14605
Tanner R.

Tanner R.

DISHWASHER MAYTAG MDB8989SHZ0 Q1 no Q2 no Q3 no Replaced control board. Started wash cycle and wash motor did turn on. Unit tested good. Verbal signature acknowledged.

Near Glidden Cir, Hamlin, NY 14464
David L.

David L.

RANGE WHIRLPOOL WFG550S0HV1 "Front of door is falling off and allowing heat from the oven to pass through front of oven door will need toBe replaced. Req. auth for front panel; rqstng P&A on 1 W11247684 (Door), dspstn on spec-tagged invntry: 1 WPW10299224 HINGE-ACTIVE"

Near Norcrest Dr, Irondequoit, NY 14617
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced control board . Ohm out thermistors were with range of temperatures in fresh food and freezer . 29 in fresh food . Unit has good frost pattern . Checked all gaskets and made sure they were sealing tight . Damper is opening and closing as it should .. Customer will monitor. Need to call techline if problem persists

Near Oak Tree Dr, Canandaigua, NY 14424
James J.

James J.

REFRIGERATOR GE FFHT1814TWO Unit short cycles. Thermostat has a dead spot and intermittently turns compressor on and off within a few seconds. Need control box; rqstng P&A on 1 5304507171 (control box)

Near Samuel Way, Rochester, NY 14606
Evan E.

Evan E.

DRYER MAYTAG MGD6630HW0 Customer stating unit is producing same rattling hose as before. Discovered that bracket for heater and motor bracket are both loose causing rattling. Tightened screws for brackets and ran unit. Unit was still slightly rattling. Adjusted brackets and ran unit again. Unit is producing much less noise now. Unit tested good. Customer called manufacturer while tech was in home and received a P&L authorization. Updated Authorization code is listed below Updated Authorization code MRLOQ00APL1

Near Sturbridge Ln, Pittsford, NY 14534
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT318FZDM05 Ordering Lockring fittings needed to complete repair; ordrng 4 W10896713 (Fitting)s and 4 W11401409 (Fitting)s and 4 W11401417 (Fitting)s and 4 W11401413 (Fitting)s

Near Mt Read Blvd, Rochester, NY 14611
James J.

James J.

RANGE WHIRLPOOL WFG505M0BW2 Replaced all burner tubes and tested. Unit functions properly.

Near Clifford Ave, Rochester, NY 14621
Dave F.

Dave F.

OVEN KITCHENAID KEBS277SSS0 Replaced broiler element for being open . Tested unit up to 350 . Tested good .

Near Fernly Park, Fairport, NY 14450
Evan E.

Evan E.

WASHER MAYTAG MVWB855DW1 Customer stated that unit will not respond to commands. Upon inspection checked for error codes. Unit displaying code f6e2 for UI and ACU failing to communicate. Console will need to be replaced. Quoted customer to replaced console. Customer does not want to proceed due to cost of repair. Collecting service call fee

Near Little Briggins Cir, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Checked temperatures in freezer was -3 set for -5 . Temps are good . Fresh food is set to 38 Was 39 . Unit tested good . Customer instruct on unit .

Near Pickwick Dr, Rochester, NY 14618
Evan E.

Evan E.

WASHER WHIRLPOOL GHW9400PW2 Customer stating that unit is producing squealing noise while in spin. Upon inspection discovered that noise is coming from rear tub bearing. Rear tub with bearing is only sold as one piece. Quoted customer for repair....W10772618 (Outer Tub) $275.00WP8181673 (Tub Gasket) $20.00S&H $ 50.00Labor $269.75(+ Tax) Customer is going to consider repair and contact office if they would like to proceed. Collecting service call fee

Near Hallmont Cir, Penfield, NY 14526
Dave F.

Dave F.

REFRIGERATOR AMANA AFD2535DEQ Freezer has defrost problem. Evap fan working . Heater works so bi metal is good .needs jazz board . . Replaced board and defrosted unit . Unit tested good .; used 1 WPW10503278 (ADC - JAZZ) from stock

Near Turnabout Ln, Rochester, NY 14618
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF540CWBW00 Switch inside ice maker is not turning it off when it’s full and bail arm keeps falling out . Fill tube was frozen defrosted fill tube and Replaced ice maker . Cycled ice maker . Unit tested good .; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER

Near Idlewood Rd, Rochester, NY 14618
Evan E.

Evan E.

WASHER MAYTAG MHW5630HW0 Customer stating unit was producing noise that they have never heard unit make before. Checked for error codes. No codes present. Ran diagnostic cycle. Could hear a clicking sounds coming from rear of unit. Discovered that right rear shock absorber was not fully clicked into place on tub. Reattached shock and ran unit on high spin. Could not replicate issue after doing so. Customer to run load and report back if noise persists

Near Knightbridge Cir, Penfield, NY 14526
Dave F.

Dave F.

WASHER MAYTAG MVW6230HW0 F0E2 over suds error code called techline SR 7728458373 . Customer is using seventh generation soap . Techline said that they need to use a very small amount if they do use that soap as it will cause the suds . Ran diagnostics tests unit tested good. Calibrated unit . Running clean wash cycle .

Near Hammocks Dr, Geneseo, NY 14454
Evan E.

Evan E.

DRYER KENMORE 110.6991299 Replacing motor and blower due motor overheating while unit is running. Replaced both parts. Tested unit. Unit tested good

Near Shirewood Dr, Rochester, NY 14625
Evan E.

Evan E.

WASHER KENMORE 11020702990 Customer stated that unit would not agitate. Discovered that dog agit teeth are stripped causing issue. Replaced dog agits and tested unit. Tested unit. Unit now agitating as it should. Unit tested good; dspstn on spec-tagged invntry: 1 80040 DOG 4PK

Near Mulberry St, Rochester, NY 14620
David L.

David L.

DRYER WHIRLPOOL MED6630HC0 ReplacedMotor and blower due to noise. Found that the receptacle is wired incorrectly causing 240 volts to go to the motor. The receptacle will have to be repaired before use.

Near Burning Tree Dr, Hilton, NY 14468
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFF2258VEM8 Replaced evaporator fan motor for dead motor and not cooling in fresh food section. The refigerator tests good

Near Oakcrest Dr, Irondequoit, NY 14617
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL WRB329DMBM01 Q1 no Q2 no Q3 no Complaint of humidity control lever being broken during installation. Inspected and slide for lower left drawer is broken. Replaced slide. Tested unit and unit tested good.Verbal signature acknowledged

Near Highland Pkwy, Rochester, NY 14620
Evan E.

Evan E.

WASHER MAYTAG MVWC300XW1 "Customer stating unit will not spin. Upon inspection discovered basket speed fault error code. Ran tachometer verification test to observe speed sensor. Discovered speed sensor is failing causing issue. Replaced actuator. Tested unit. Unit now spinning as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 285753A COUPLING , used 1 WPW10006355 (ACTUATOR) from stock"

Near Warwick Ave, Rochester, NY 14611
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS322FDAM04 Replaced fresh food section light for flickering and freezer light for shorted light. The refigerator tests good

Near Russell Ave, Irondequoit, NY 14622
Evan E.

Evan E.

RANGE WHIRLPOOL WFG515S0JS0 Customer stating that right front burner is not lighting correctly. Discovered that ignitor was causing issue. Replaced burner head with ignitor. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10515455 BURNER HEAD LF

Near Foreman Dr, Rochester, NY 14616
Tanner R.

Tanner R.

DRYER MAYTAG MEDC465HW0 Q1 no Q2 no Q3 no Complaint of unit not drying in sensor dry. Complaint of unit tripping breaker on timed dry. Ran unit in timed dry on high heat and unit heats. Ran for several minutes on timed dry and breaker did not trip. As unit runs heat is cycling on and off. Vent tested unit and unit tested poorly. Poor venting will cause poor dryer performance. Advised customer service venting; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 WP3392519 FUSE-THERMAL

Near Hudson Ave, Irondequoit, NY 14617
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL WRB329DMBM00 Q1 no Q2 no Q3 no Complaint of icemaker making too much ice. Inspected bale arm and bale arm had fallen out of place. Reinstalled bale arm and steamed ice out of cabinet. Verbal signature acknowledged

Near Pontiac St, Webster, NY 14580
Evan E.

Evan E.

WASHER MAYTAG MVWB835DW0 Replacing console due to original console failing to respond to commands. Replaced console and tested unit. Unit now operating as it should. Unit tested good

Near Westchester Ave, Irondequoit, NY 14609
David L.

David L.

MICROWAVE FRIGIDAIRE FGMV176NTF Customer canceled did not give aReason

Near Crosby Ln, Rochester, NY 14612
Tanner R.

Tanner R.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 no Q2 no Q3 no Complaint of no operation. Measured 124VAC to control board. The control board was loose in inner door when pulling off front panel. Connection to UI is barely on control board. Ordering new control and UI; ordrng 1 W11116422 (UI) and 1 W11305308 (Control)

Near Westfield St, Rochester, NY 14619
James J.

James J.

REFRIGERATOR WHIRLPOOL WRS325SDHW00 Q1 n. Q2 n. Q3 n. Complaint that water dispenser not working after filter was replaced inspected water filter housing and tested dispenser and unit is functioning properly. Advised customer to flush water through dispenser after filter is replaced. If problem persists replace water valve

Near Waldorf Ave, Rochester, NY 14606
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29PBMS02P Unit has lost charge since last repair. Freezer is running 20° too warm. Ordering freezer evaporator unable to locate any dye anywhere. ; ordrng 1 WPW10608485 (Evap)

Near Edgemere Dr, Rochester, NY 14612
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29BBMS02 Replaced pantry control and freezer LED due to dispenser issues and no lights unit tested good after installation customer to monitor; dspstn on spec-tagged invntry: 1 W10695459 MODULE

Near English Rd, Rochester, NY 14616
David L.

David L.

WASHER WHIRLPOOL WTW5105HC0 Lid lock and bezel are broken. Ordering bezel to holdNew latch in place ; ordrng 1 W11215091 (Bezel)

Near N Creek Crossing, Rochester, NY 14612
Dave F.

Dave F.

RANGE WHIRLPOOL KSGG700ESS Replaced convention fan assembly. Tested unit in diagnostics. Unit tested good .

Near Addy Way, Victor, NY 14564
Evan E.

Evan E.

DRYER MAYTAG MGDC400VW0 Customer stating that interior light is flickering on and off and unit will continue to run with door open. Discovered door switch is failing causing issue. Replaced door switch. Ran test cycle. Unit tested good

Near Jackson Rd, Penfield, NY 14526
Evan E.

Evan E.

WASHER FRIGIDAIRE FFFS5115PW0 Customer stating unit is very loud while in spin. Upon inspection discovered bearing inside rear outer tub is causing issue. Bearing is failing. Quoted customer to replaced outer tub with bearing. Customer does not want to proceed due to cost of repair. Collecting service call fee

Near Edenfield Rd, Penfield, NY 14526
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Called techline Sr 7728434421 .techline said to replace main control board W11212392; ordrng 1 W11212392 (cntrl-elec)

Near Oak Tree Dr, Canandaigua, NY 14424
James J.

James J.

REFRIGERATOR WHIRLPOOL WRF989SDAM03 Q1 n. Q2 n q3 n. Unit not cooling due to frozen fresh food evap. Tested sensors and fans in diagnostics. Tested thermistor:1180k ohms at 30 degrees. Spec is 7964 at 36Called tech line SR 7728434935W11092686 eTest 7 02Replaced thermistor on fresh food evaporator. Put defrost mode to timed. One year warranty on thermistor S16360 for labor ; used 1 W11033168 (HARNESS) from stock

Near Cardinal Forest Ln, Spencerport, NY 14559
James J.

James J.

WASHER MAYTAG MVWB865GW0 Complaint of not draining. Tested spin and drain in diagnostics. Removed hose off drain pump and found no obstructions. Unit functions properly.

Near Owens Rd, Brockport, NY 14420
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE204ESS1 Customer stating unit is not cleaning and is leaking from corner. Upon inspection checked for error codes. No codes present. Ran diagnostic cycle with clear plastic door on front. Discovered that feed tube and spray arm are both cracked causing issue. Ordering spray arm feedtube and manifold assembly ; ordrng 1 WPW10340542 (MANIFOLD ) and 1 WPW10340745 (FEED TUBE ) and 1 WPW10448645 (UPPER SPRAY ARM )

Near Samanthas Way, Pittsford, NY 14534
Dave F.

Dave F.

WASHER WHIRLPOOL WTW5000DW1 Found debris in drain pump that was blocking it . Removed debris. Tested unit in diagnostics and calibrated unit . Unit tested good .; dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN

Near Rawson Rd, Victor, NY 14564
Dave F.

Dave F.

DISHWASHER KITCHENAID KDFE104DSS2 Found screw to the cabinet had fallen off and underneath the float causing unit not to fill with water . Reinstalled screw and tested unit in diagnostics. Unit tested good .; dspstn on spec-tagged invntry: 1 W10648041 VALVE

Near Hidden Oaks, Pittsford, NY 14534
Steve M.

Steve M.

WINE COOLER JENN AIR JUD278DBCX00 Sr# 7728435441 found unit is low charge. Added refrigerant. The wine cooler is cooling. Customer is going to monitor.

Near Brunson Way, Penfield, NY 14526
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL GI65DRXXY00 Found layer of ice all along bottom of freezer door. Repositioned the gears on left rail and removed and repositioned upper rack to to not closing properly. Added permagum behind bottom of door to push gasket out.

Near Shirewood Dr, Rochester, NY 14625
James J.

James J.

WASHER WHIRLPOOL WFW75HEFW0 Replaced pump for intermittent drain operation. Tested diagnostics cycle successfully and verified drain hose was clear. ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP

Near Stone Rd, Rochester, NY 14616
Tanner R.

Tanner R.

DISHWASHER MAYTAG MDB8959SKZ0 Q1 no Q2 no Q3 no Complaint of no fill. Unit had never successfully filled. Started wash cycle. Unit went through initial drain then started to fill. Wash cycle proceeded as usual. Cancelled cycle. Started service diagnostics cycle. Cycle completed. Subsequent wash cycles drain noise still recurs. Opened sump and found no debris. Noise is coming from wash pump. Called techline to verify if wash motor running prior to fill is correct. SR7728438589- advised to change main control and if noise persists then this logic of wash pump before fill is normal. If new control fixes logic then unit was in need of repair.; ordrng 1 W11348053 (Control)

Near Pennicott Cir, Penfield, NY 14526
James J.

James J.

WASHER WHIRLPOOL MVWX655DW0 "Q1 n. Q2 n. Q3 n. Agitator spins freely. Replaced hub and found splines start to wear on wash plate. Need wash plate. Not charging for hub due to misdiagnosis. Paid in full ; ordrng 1 W10902814 (washplate), used 1 W10528947 (HUB) from stock"

Near Sheldon Dr, Spencerport, NY 14559
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF550CDHZ02 Ice maker is working . Wasn’t dispensing found ice was jammed . Removed jammed ice tested unit. tested good

Near Brimfield Cir, Fairport, NY 14450
James J.

James J.

WASHER MAYTAG MVWB980BG0 Q1 n. Q2 n q3 n. Unit gives ul error and leaks. Bearing and seal have failed. Need bearing kit; ordrng 1 W10435302 (bearing)

Near Hubbell Rd, Spencerport, NY 14559
Evan E.

Evan E.

DRYER GE DCVH680EJ1WW Replacing slides & rear drum bearing due to unit squealing while in use. Replaced all parts and greased bearing. Ran unit for customer. Unit tested good ; dspstn on spec-tagged invntry: 2 WE1M504 SLIDE-WH

Near Belcoda Rd, Churchville, NY 14428
Dave F.

Dave F.

WASHER GE GTW330ASK1WW Replaced washer belt for being stretched .tested unit. Tested good .

Near Martin Rd, West Henrietta, NY 14586
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replaced damper due to items freezing in the fresh foodSection. Customer to monitor

Near Brick Landing Pl, Webster, NY 14580
James J.

James J.

RANGE KITCHENAID KSDG950ESS1 Q1 n. Q2 n. Q3 n. F2e1 shorted key. Need control and will install console on return. 104.65 labor plus sc. parts under warranty through kitchen aid. ; ordrng 1 W11100513 (cntrl-elec)

Near Pine Hill Rd, Spencerport, NY 14559
Tanner R.

Tanner R.

WASHER WHIRLPOOL WFW5620HW0 Q1 no Q2 no Q3 no Complaint of unit not starting on initial start. Customer must come back and press start one minute after initial start.Following stored errors:F0E2 oversuds. Confirmed UI and start functioning properly. Instructed customer on how to start wash cycle. Ran service diagnostics cycle and completed without errors. Customer had pods detergent. Reccomeneded using pods as frequently as possible to avoid over suds condition.

Near Knollwood Dr, Rochester, NY 14618
James J.

James J.

DISHWASHER WHIRLPOOL WDT750SAHZ0 "Q1 n. Q2 n. Q3 n. Unit leaking from sump gasket. Removed sump and cleaned gasket and reinstalled. Unit leaks from same spot. Insulation getting mildew from water leak. Need sump assembly and kick panel ; ordrng 1 W11087376 (pump&motor) and 1 WPW10526114 (panel), dspstn on spec-tagged invntry: 1 W10300924V GASKET"

Near Orchard Creek Cir, Rochester, NY 14612
Steve M.

Steve M.

WASHER MAYTAG MVWB835DC3 "Washer will not change setting with dial and will not lock. When testing lock the ui just blanks out like the option was not an option for this machine. Tested ui in diagnostics and all the lights turned on and off. Unplugged one connector at a time on control and tested dial. No change. The unit needs main control, user interface and a lid lock. Quoted customer. ; rqstng P&A on 1 W10861642 (latch) and 1 W11120178 (console) and 1 W11170706 (CONTROL )"

Near Johnson Rd, Churchville, NY 14428
Dave F.

Dave F.

MICROWAVE KITCHENAID KMHS120ESS5 Microwave is not heating . Ordering magnetron. Diode and interlock switches. ; ordrng 1 W11256462 (diode) and 1 W10818686 (magnetron) and 1 W11244490 (interlock)

Near Cricket Hill Dr, Pittsford, NY 14534
Dave F.

Dave F.

WASHER WHIRLPOOL WFW5620HW0 Door locks failed . Ordering door lock W11316250; ordrng 1 W11316250 (latch)

Near Richmond Mills Rd, Livonia, NY 14487
James J.

James J.

REFRIGERATOR WHIRLPOOL GI7FVCXWA01 Repl fan and tested damper. Unit began cooling. Compressor makes buzzing noise when running on high. Kick panel was mislabeled in parts breakdown need WPW10534155; ordrng 1 WPW10534155 (toe grille (blk))

Near Scarborough Park, Rochester, NY 14625
James J.

James J.

REFRIGERATOR WHIRLPOOL WRF560SEYM04 Replaced reservoir and flushed line. Customer is to monitor.

Near Eglantine Rd, Rochester, NY 14616
Steve M.

Steve M.

DISHWASHER WHIRLPOOL KUDS02FRSS1 "Pump is not draining towards end of cycle. Tested pump and it did drain when cancel was used. Found the drain line is leaking. Ordering hose. Left pump at customers home and installing on return visit. ; ordrng 1 8269144A (drain hose), dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN"

Near Hubbell Rd, Churchville, NY 14428
James J.

James J.

MW-HOOD COMBO FRIGIDAIRE FPBM3077RFB Q1 n. Q2 n. Q3 n. Unit trips circuit breaker when started. Found trim panel broken where screws attach. Found monitor interlock SW not closing. Replaced switch and tested other two. Tested microwave and verified operation. One year warranty on repair ; dspstn on spec-tagged invntry: 1 TJ90ES16802 SWITCH

Near Commodore Pkwy, Rochester, NY 14625
David L.

David L.

MICROWAVE WHIRLPOOL GMH3204XVS1 Replaced handle due to very sharp edge.

Near Centennial Ln, Hilton, NY 14468
David L.

David L.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Replaced left side fresh food door due to warped liner causing ceiling and ice and dispenser issues. New door fit perfectly.

Near Hamlin, NY
David L.

David L.

REFRIGERATOR WHIRLPOOL MSC21C6MFZ00 Icemaker is not operating due to a break In the wire harness at door hinge. Door will need to be replaced LW10839911. Customer is going to reach out to us when they make a decision about the door.

Near Colebrook Dr, Irondequoit, NY 14617
Steve M.

Steve M.

WASHER MAYTAG MVWB766FW1 "Replaced motor, shifter and control for randomly tripping breaker."

Near W Lake Rd, Geneseo, NY 14454
Dave F.

Dave F.

OVEN-MW COMBO GE PEB9159DJ1BB Replaced monitor switch that goes to magnetron. Tested unit tested good .; used 1 W10915404 (SWITCH - 3/16') from stock

Near Citation Way, Victor, NY 14564
James J.

James J.

OVEN WHIRLPOOL WOS51EC0HB01 Q1 n. Q2 n. Q3 n. Complaint of oven has to be reset at breaker to work. Tested unit and found user interface has a dead spot and will not select key. Intermittent issues with bake element. Need control and user interface. UI on back order. ; rqstng P&A on 1 W11261167 (cntrl-elec) and 1 W11293216 (console)

Near Lakeview Terrace, Webster, NY 14580
Steve M.

Steve M.

RANGE AMANA AGR6603SFW2 "Grinder out gas port on both front burner heads for delayed start. Removed pans from drawer that were touching sparkler and taking spark away from,lighting oven. Taped the sparkler to prevent spark from touching pans."

Near Graywood Center, Geneseo, NY 14454
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Q1 no Q2 no Q3 no Complaint of leaking from top of unit. Inspected unit and found water dripping from dual valve. Reseated fittings at valve and ran water and icemaker. Still water oozing out of valve. Ordering new dual valve.; ordrng 1 WPW10341329 (Dual water valve)

Near Harris Rd, Penfield, NY 14526
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KFIS29BBMS03 "Set to -5 and 35Actual 1.5 and 40Test one 30 both sides Test 4 is 10 and 175Test. 5 is0 175 Removed charge, vacuumed for twenty minutes and recharged."

Near Black Street Rd, Caledonia, NY 14423
Tanner R.

Tanner R.

REFRIGERATOR MAYTAG MSS26C6MFZ00 Q1 no Q2 no Q3 no Replaced ice maker motor and control board. Tested unit and unit tested good.Verbal signature acknowledged

Near Chippendale Rd, Rochester, NY 14616
Tanner R.

Tanner R.

WASHER MAYTAG MVWB765FW1 "Q1 no Q2 no Q3 no Replaced gearcase. During repair encountered unprecedented corrosion underneath machine within drive components and harness. Was not able to calibrate unit. Stator is charged however rotor does not spin. When spinning rotor by hand basket does not spin. Unit not shifting correctly. Connections may no longer be sound due to corrosion. Ordering new harness, clutch kit, and stator and rotor. Agitator also had to be damaged in order to be removed to complete repair. Images attached. Speculate water damage from gasket failure on stock gearcase.; ordrng 1 W10777953 (Harness) and 1 W11161960 (Agitator) and 1 W10754158 (Stator) and 1 W10754161 (Rotor) and 1 W10754448 (Clutch)"

Near Finch Wood Ln, Penfield, NY 14526
David L.

David L.

DISHWASHER GE GLD5604V00WW Replaced leaking inlet valve and door seal. Unit tested good.

Near Moul Rd, Hilton, NY 14468
James J.

James J.

REFRIGERATOR WHIRLPOOL WRT311FZDT00 "Q1 n. Q2 n. Q3 n. Frost in freezer. Gap in door seal against lower lh corner of cabinet. Door seal ripped on rh side. Door binds against liner when closing, preventing door from sealing and causing frost to form. Need door and hinge bushing. ; rqstng P&A on 1 LW10679333 (dor-fip) and 1 WP487576 (washer)"

Near Belmeade Rd, Rochester, NY 14617
James J.

James J.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced switch and tested. Took photos of scuff marks on liner from when unit was delivered.

Near Watersong Trl, Webster, NY 14580
Tanner R.

Tanner R.

DISHWASHER WHIRLPOOL KDTM354DSS4 Q1 no Q2 no Q3 no Complaint of no wash and no dry. Odor from machine. Following stored errorsF7E1 heater issueF8E1 slow drain Ran diagnostics cycle. Unit fills adequately and wash pump runs. Water is not warm. Element never turns on even after clearing F7E1 error. Started another wash cycle. Unit filled properly. Water temperature is warmer however not hot. Cool water does not wash as effectively. Advised to prime water at sink prior to running dishwasher. Per customer prior service call addressed drain issue. Drain is testing good. A slow drain will cause odors in machine if not draining properly. Advising customer clean machine using dishwasher cleaning product. Unit needs new element. New element will aid in heated dry and hot wash settings. Verbal signature acknowledged.; ordrng 1 W10703867 (Element)

Near Harris Rd, Penfield, NY 14526
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF736SDAB13 Caulked liner and under gasket to prevent warm air and cold air meeting causing condensation. Raised door to meet mullion better. Customer is going to monitor. Noticed front of freezer door near the top is con caved like it lost insulation. If problem persists preorder freezer door

Near Stover Rd, Rochester, NY 14624
Dave F.

Dave F.

OVEN KITCHENAID KEBS277SSS0 Unit takes long time to pre heat . Bake element is working . Broiler is not . Broiler tested open . Checked voltages from control were good . Unit need new broiler WP9760774 . Gasket inside the door was falling off . Fixed gasket . ; ordrng 1 WP9760774 (elmnt-brol)

Near Fernly Park, Fairport, NY 14450
David L.

David L.

RANG JENN AIR JGS9900CDB00 Replaced week bacon Nader unit tested good; dspstn on spec-tagged invntry: 1 12400035 IGNITOR

Near Tuliptree Ln, Rochester, NY 14617
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer is stating that unit is producing burnt plastic smell coming from unit while running heater. Discovered that heater coil coating was beginning to come off causing issue. Heater will need to be replaced. Ordering heater ; ordrng 1 W10703867 (HEATER )

Near Rippingale Rd, Pittsford, NY 14534
Evan E.

Evan E.

DRYER KENMORE 110.6991299 Customer stating that unit is failing to spin. Discovered that motor is overheating causing issue. Can not remove old blower wheel. Blower wheel will also need to be replaced. Ordering blower wheel ; ordrng 1 WP697772 (BLOWER WHEEL )

Near Shirewood Dr, Rochester, NY 14625
Dave F.

Dave F.

REFRIGERATOR MAYTAG MFI2670XEB6 Refrigerator not running .found the start device was broken . Checked ohms on compressor were good . Replaced with new start device W11198881 Made sure that the capacitor was the same as the old one . Unit is now running and tested good .

Near Citation Way, Victor, NY 14564
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRB322DMHV00 Ice has a funny taste . Ordering new ice maker W10884390. ; ordrng 1 W10884390 (icemaker)

Near Great Wood Cir, Fairport, NY 14450
Steve M.

Steve M.

MICROWAVE WHIRLPOOL WMH31017HZ2 Replaced main control and ui for no sound when choosing options or at the end of cycle.

Near Mossy Oak Cove, West Henrietta, NY 14586
David L.

David L.

REFRIGERATOR FRIGIDAIRE FPHN2899LS1 Replace defective defrost thermostat due to poor cooling customer to monitor

Near Sagamore Dr, Rochester, NY 14617
James J.

James J.

REFRIGERATOR WHIRLPOOL WRF560SMHZ00 "Part ordered did not have control with it. Called techline they told me which part to order on breakdown. They recommend blocking two bottom vents in air tower to prevent freezing. Since last visit, crisper drawer gets stuck or fall off track. Ice forming on air tower. Need kit, control, bin, and damper. Part 482395 SR 7728413497; ordrng 1 482395 (repair kit) and 1 W11082837 (cntrl-elec) and 1 W11087463 (damper) and 1 WPW10370327 (pan-crispr)"

Near Lanvale Park, Rochester, NY 14617

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