We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Rochester, NY 14616
Andres
Job Details: 11/03/2022
"Customer stated that shut off paddle was not staying on and it would continue to make ice. I took off ice maker, I tried to reinstall the paddle but it would not stay on. I was sent out with a new ice maker that I installed and transfered paddle. I tried to cycle ice maker but it was not turning. I tested power it was getting voltage but not cycling. Part is faulty ordering a new one.; ordrng 1 4317943 (Ice maker), dspstn on spec-tagged invntry: 1 4317943 ICEMAKER"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near Rochester, NY 14607
James
Job Details: 11/03/2022
Unit leaking underneath pantry drawer. Found pan cracked and leaking underneath. Need pan kit. ; rqstng P&A on 1 W11457241 (Kit)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3Y
Near Hamlin, NY 14464
Dave L
Job Details: 11/03/2022
"Replaced drive system due to oil leak. Tested ok. ; dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 W11239857 BELT , used 1 W10528947 (HUB) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Hilton, NY 14468
Dave L
Job Details: 11/03/2022
"Door ordered did not match re ordering door ; ordrng 1 W11467303 (Freezer door), dspstn on spec-tagged invntry: 1 W11551458 DOOR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Hilton, NY 14468
Dave L
Job Details: 11/03/2022
Replaced Noisy air diffuser motor. Tested ok
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS 0
Near Rochester, NY 14612
Dave L
Job Details: 11/03/2022
Reconnected right hand door spring. Door testing ok
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Rochester, NY 14616
Dave L
Job Details: 11/03/2022
Replaced front right burner due to no heat. Tested ok
We serviced a
WHIRLPOOL DRYER
Model WED9150WW1
Near Irondequoit, NY 14609
James
Job Details: 11/03/2022
"Unit screeching due to worn idler and rollers. Installed dryer repair kit and tested. One year warranty on repair. ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT , used 1 Sh15 from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW1
Near Rochester, NY 14612
Andres
Job Details: 11/03/2022
"Customer stated unit was making a noise when in a cycle. I took off front panel and checked the drum and seal on front panel. I did not see anything so I put unit back together and tested it. I did not hear noise any more, I had customer next to me so he could listen and also didn't hear anything.; dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Rochester, NY 14605
Andres
Job Details: 11/03/2022
"Customer stated unit was leaving water in the detergent drawer. I took out drawer and examined it, I could not see anything that could cause that but I want to try a new drawer to see if it makes a difference.; ordrng 1 W11239953 (Detergent drawer)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBL0
Near Rochester, NY 14618
Andres
Job Details: 11/03/2022
"Replaced the pressure hose on unit. Put unit back together and tested it on a normal cycle. I did not see any leaks. I then put unit back into it's cavity, screwed it down with the anti tip brackets."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Cicero, NY 13039
Chuck
Job Details: 10/31/2022
"Customer stated that she is hearing a noise during agitate and spin. No codes. I ran a diagnostic test cycle and confirm that the noise is coming from the gearcase. Ordering agitator W11550891, hub W10528947, gearcase W11454734, belt WPW10006384, actuator W10913953 and cam W10721967; rqstng P&A on 1 W11550891 (Agitator) and 1 W10528947 (Hub) and 1 W11454734 (Gearcase) and 1 WPW10006384 (Belt) and 1 W10721967 (Cam) and 1 W10913953 (Actuator)"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Port Byron, NY 13140
Doug Balcom
Job Details: 10/31/2022
Customer states washer quit. Ran diagnostic test found F7E5 error code. Shifter fault. Replaced actuator. Ran calibration. Ran diagnostic test no codes. Unit is operating as designed. ; used 1 WPW10006355 (Actuator) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDG07
Near Walworth, NY 14568
Andres
Job Details: 10/31/2022
Customer stated unit was damaged when delivered. I explained to customer that I can order a new door but it will take a few weeks. Customer is contacting whirlpool to get a new unit because he think it'll be faster then waiting for door. If whirlpool does approve this he will give us a call and let us know so we can cancel order on door; ordrng 1 LW10818792 (Door)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Webster, NY 14580
Andres
Job Details: 10/31/2022
I replaced motor and tested unit again on a quick cycle. Unit started making noise again when agitating. I looked underneath unit but all parts look ok. I decided to replace cam and test unit again. I watched the whole cycle and did not hear any noises.; used 1 W10721967 (Splutch) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Williamson, NY 14589
James
Job Details: 10/31/2022
"Replaced cabinet, gearcase, hub, and suspension. Calibrated and tested. ; used 1 W10528947 (Hub) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Churchville, NY 14428
Ray Benedetto
Job Details: 10/31/2022
"Noise coming from rear of unit. Could not duplicate abnormal sound. When pulling out unit, roller would attach back on. Ordering parts. Recommended customer videotape noise.; rqstng P&A on 1 W10849386 (Roller) and 1 3400524 (Screw), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Baldwinsville, NY 13027
Chuck
Job Details: 10/31/2022
Customer is concerned about the lack of drying using the quick wash cycle. No codes. I ran a diagnostic test cycle to confirm that the heater is turning on. I suggested to the customer to use a normal cycle with extended dry and always use a jet dry. Unit tested good
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Liverpool, NY 13090
Chuck
Job Details: 10/31/2022
Customer requested a reschedule of appointment ; schdld next appmnt for 11/4 FRI 8-9
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Webster, NY 14580
Andres
Job Details: 10/31/2022
Customer stated that light was not coming on. I diagnosed unit and found light switch and we sticking. Ordering new switch.; ordrng 1 W11396033 (Light switch)
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Cicero, NY 13039
Chuck
Job Details: 10/31/2022
"Customer stated that it takes a long time to dry a load of laundry. I preformed a vent test and the unit tested poor for all dryers, i removed the vent hose and preformed the same test in which the unit tested good for all dryers. I explained to the customer that the issue is with there venting and suggested they contact a vent cleaning service. I also noticed that the hinge was loose on the dryer door, i tightened the screws holding the hinge. Unit tested good"
We serviced a
WHIRLPOOL DRYER
Model WGD8000BW0
Near Avon, NY 14414
Josh Henchen
Job Details: 10/31/2022
"Customer stated dryer not drying properly 3-4 times running before clothing comes dry. Checked and found no codes. Tested coils, Dryer needs new coils 279834.; rqstng P&A on 1 279834 (COIL KIT)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Scottsville, NY 14546
Josh Henchen
Job Details: 10/31/2022
"Customer stated unit wouldn't drain. Checked and found F8E4, Ran diagnostic cycle. Needs a new Drain pump. Replaced and tested. Dishwasher checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Canandaigua, NY 14424
Jeremy
Job Details: 10/31/2022
Replaced icemaker for not cycling. Unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Liverpool, NY 13088
Chuck
Job Details: 10/31/2022
"Customer stated that they could smell a burning smell when the unit was trying to spin and did not complete the spin cycle. Error codes F7E6-motor fault and F7E7-unable to reach target rpm. Gearcase, Belt, pulley, capacitor, harness and control all tested good. I preformed a diagnostic test cycle in which the unit operated as intended, i also preformed a spin in the component activation and let it spin out for 5 minutes. No defect found. I explained to the customer about proper loading and how much HE detergent to use. Calibrated unit. Unit tested good"
We serviced a
WHIRLPOOL WASHER
Model CET9000GQ1
Near Canandaigua, NY 14424
Jeremy
Job Details: 10/31/2022
Replaced switch panel for buttons not working. Unit tested good.
We serviced a
WHIRLPOOL OVEN
Model WFE505WOJZO
Near Syracuse, NY 13208
Chuck
Job Details: 10/31/2022
"Customer stated that unit is not baking thoroughly. No codes. After cycling the bake i discovered that the temp was not reaching 350, i found the unit was calibrated to -15, i calibrated unit to 0 and cycled unit again. Unit is now cycling 377 off and 324 on. I explained to the customer about the different types of bakeware and how it impacts baking. Unit tested good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Avon, NY 14414
Dave F
Job Details: 10/31/2022
Helped 58 with sealed system
We serviced a
WHIRLPOOL DRYER
Model GGW9260PL1
Near Rochester, NY 14606
Ray Benedetto
Job Details: 10/31/2022
"Unit not heating. Ignitor lighting but no flame. Replaced gas coils, unit heating properly. ; used 1 279834 (Gas Coils) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Hilton, NY 14468
Ray Benedetto
Job Details: 10/31/2022
"Unit not cooling in fresh food section. Excessive ice buildup in right corner of freezer. Fan would start spinning in test mode, only would turn if spun by hand. Needs fan to repair.; rqstng P&A on 1 W11024089 (Fan Motor), dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Syracuse, NY 13206
Chuck
Job Details: 10/31/2022
"Customer stated that unit is leaking from underneath and that the lid will not lock. I ran a component activation and i discovered that the unit is leaking from the outer tub, tub has a crack on the backside bottom and that the strike is also broken. Replaced strike W11457841 . Ordering tub W11219115 ; ordrng 1 W11219115 (Outer tub), used 1 W11457841 (Strike) from stock"
We serviced a
WHIRLPOOL OVEN
Model KGRS505XSS01
Near Canandaigua, NY 14424
Jeremy
Job Details: 10/31/2022
"Customer stated upper oven wouldn't preheat. Found weak bake ignitor. Replaced bake ignitor, unit tested good.; dspstn on spec-tagged invntry: 1 12400035 IGNITOR"
We serviced a
KITCHENAID DISHWASHER
Model KDTE304DPA0
Near Rochester, NY 14618
Josh Henchen
Job Details: 10/31/2022
"Customer stated water stopped draining. Checked and found F8E4, Ran diagnostic mode drain pump not turning on. Replaced drain pump and tested dishwasher noticed a piece of glass still in, removed. Dishwasher checks good"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Hilton, NY 14468
Ray Benedetto
Job Details: 10/31/2022
"Replaced drain pump. Tested with self-diagnostic, all operations normal.; dspstn on spec-tagged invntry: 1 W11412291 PUMP-DRAIN"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Rochester, NY 14621
Andres
Job Details: 10/31/2022
I replaced ACU. When I plugged unit in lid unlocked. I then started a diagnostic cycle unit started cycle but then stopped after the valve activated. I called whirlpool because I was not sure what was going on. They had me ohm out the pump and was told to replace pump along with board again because pump can short out bosrd. Sr 7734937077; ordrng 1 W11543994 (Acu) and 1 W11399437 (Drain pump)
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Canandaigua, NY 14424
Jeremy
Job Details: 10/31/2022
"Customer stated laundry is not spinning out. Found that basket hub is stripped out. Replaced basket hub, unit tested good.; used 1 W10528947 (HUB) from stock"
We serviced a
AMANA RANGE
Model ACR4303MFS7
Near Irondequoit, NY 14622
Andres
Job Details: 10/31/2022
Customer stated that none of the burner or bake or broil were heating. I checked voltage and found unit only getting 120v not the full 240v. Informed customer of this and let them know they need an electrician.
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Canandaigua, NY 14424
Jeremy
Job Details: 10/31/2022
"Replaced door, hinges and bearing for door not closing properly and lock not always engaging. Unit checks good.; dspstn on spec-tagged invntry: 1 WP8563965 HINGE"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Rochester, NY 14610
Josh Henchen
Job Details: 10/31/2022
"Customer stated unit would just trying to drain and not shut off. Checked and found F0E5, cleared. Ran diagnostic cycle, all functions as expected. Ran Normal cycle, functions as expected. Washer checks good."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ00
Near Rochester, NY 14612
Ray Benedetto
Job Details: 10/31/2022
"Door was not delivered to customer. Reordering freezer door.; rqstng P&A on 1 LW11026429 (Freezer Door), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WFW8540FW1
Near Camillus, NY 13031
Chuck
Job Details: 10/31/2022
Customer stated that unit powered off and did not turn back on. unplugged unit and plugged back in and it reset the control. No codes. I inspected all connections by removing them and reinstalling them. I ran a diagnostic test cycle in which unit operated normally. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Rochester, NY 14609
Andres
Job Details: 10/31/2022
Customer rescheduled for tomorrow.; dspstn on spec-tagged invntry: 1 819043 HEAT- PROBE
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Williamson, NY 14589
James
Job Details: 10/31/2022
Leds flickering pantry ui dead. Found damaged harness. Repaired harness and tested. Unit functions properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Ontario, NY 14519
James
Job Details: 10/31/2022
Complaint of ff section not defrosting. Unit turned off upon arrival. Found thermistor not attached to coil. Reattached thermistor and changed settings to timed defrost. Customer is to monitor. If problem persists order ui and thermistor. ; dspstn on spec-tagged invntry: 1 W10316760 THERMISTOR
We serviced a
WHIRLPOOL WASHER
Model WFW9200SQA12
Near Webster, NY 14580
James
Job Details: 10/31/2022
Unit not draining and leaking. Found pump impeller broken and dispenser seal leaking. Need pump and seal. ; ordrng 1 WPW10730972 (Pump) and 1 Sh15 and 1 WP8181747 (Seal)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Webster, NY 14580
James
Job Details: 10/31/2022
Upper rack disengaged from rails. Reassembled adjusters and tested.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Penfield, NY 14526
Josh Henchen
Job Details: 10/31/2022
"Customer stated small drip/puddle after wash cycle sometimes, coming from top left of dishwasher. Checked and found no codes, Ran diagnostic cycle, all functions properly. Ran prowash cycle and noticed some moisture build up in vent, cleaned and sealed. Customer will monitor, dishwasher checks good."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Rochester, NY 14616
Ray Benedetto
Job Details: 10/31/2022
"Right front burner not heating. Swapped infinite switches of right and left burners, no change. Front burner reading zero ohms. Needs burner to repair.; ordrng 1 W11517959 (Front Burner)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Avon, NY 14414
Jeremy
Job Details: 10/31/2022
"Replaced compressor, control, and thermistors for intermittently not cooling. Unit tested good. S code for compressor replacement S71162.; dspstn on spec-tagged invntry: 2 W11504415 COUPLER BR 8.5X8 and 2 W11506619 COUPLER BR 8"
We serviced a
KITCHENAID RANGE
Model KFED500ESS03
Near Penfield, NY 14526
Josh Henchen
Job Details: 10/31/2022
"Customer stated front left burner not heating properly. Checked and found front burner functions properly, also noticed bottom of pans not flat against the surface of cooktop. Range checks good."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Clyde, NY 14433
Doug Balcom
Job Details: 10/31/2022
Replaced lid lock. Ran calibration. Ran diagnostic test no codes. Unit is operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS
Near Palmyra, NY 14522
Doug Balcom
Job Details: 10/31/2022
Customer states water runs down the back wall of the refrigerator and frost build up on refrigerator ceiling. Per techline replace gasket and use permagum to seal airflow for icemaker. Ordering parts. SR#7734937638. ; rqstng P&A on 2 W10739629 (Gasket)s and 1 WPW10688359 (Sealer gum)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Phelps, NY 14532
Doug Balcom
Job Details: 10/31/2022
"Replaced control, cam, and belt. Ran calibration. Ran diagnostic test no codes. Unit is operating as designed."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Rochester, NY 14626
Ray Benedetto
Job Details: 10/31/2022
"Unit fills but does not start cycle. Will not drain and makes buzzing sound. Attempted to activate drain pump and lid lock in test mode, but neither component responds. Drain pump reading zero ohms. Contacted Techline, SR7734934090, recommended to replace drain pump and lid lock. Ordering parts for repair.; rqstng P&A on 1 W11396717 (Drain Pump) and 1 W11394572 (Lid Lock)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Avon, NY 14414
Jeremy
Job Details: 10/31/2022
Replaced outer case for dents.; dspstn on spec-tagged invntry: 1 W11493413 HOOD CABIN
We serviced a
GE WASHER
Model GTW220ACK7WW
Near Rochester, NY 14620
Andres
Job Details: 10/31/2022
Replaced water valve. Tested unit now working properly.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Rochester, NY 14620
Ray Benedetto
Job Details: 10/31/2022
"Dishwasher throwing float switch code. Cleaned out drain tray and tested. No leakage during test cycle. Customer will monitor. If symptom persists, will need drain pump to repair."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Penfield, NY 14526
James
Job Details: 10/31/2022
Complaint of unit spinning off balance. No errors. Checked for level. Recalibrated control and tested spin cycle. Rf suspension is slightly looser than other three. Unit passed drain and spin cycle. Customer is to monitor if problem persists order W11217817
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB10
Near Rochester, NY 14621
James
Job Details: 10/31/2022
Installed gasket customer is to monitor.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KBL0
Near Fairport, NY 14450
Josh Henchen
Job Details: 10/31/2022
Replaced gasket due to leak coming from top of gasket. Ran diagnostic cycle no leaks. Ran normal prowash also no leaks. Customer will monitor. Dishwasher checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Penfield, NY 14526
Josh Henchen
Job Details: 10/27/2022
"Replaced ice maker due to not dispensing all ice and causing leak down front of dispenser. Tested ice maker, checks good. Refrigerator checks good."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Webster, NY 14580
Andres
Job Details: 10/27/2022
Customer stated unit was still making a noise. She started a cycle before I got there so I could hear. I heard noise immediately when it was agitating. I listened to noise while unit was I'm cycle and heard noise coming from motor. Ordering motor.; ordrng 1 W11026785 (Motor)
We serviced a
WHIRLPOOL DRYER
Model WED9550WW1
Near Caledonia, NY 14423
Jeremy
Job Details: 10/27/2022
"Customer stated unit would not run and was getting a burning smell. Found that control is completely burned out and harness is also burned. Control is no longer available, unit is not repairable.; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT"
We serviced a
MAYTAG WASHER
Model MVWB855DC0
Near Skaneateles, NY 13152
Doug Balcom
Job Details: 10/27/2022
Replaced lid lock. Calibrated unit. Ran diagnostic test no codes. Unit is operating as designed. Advised customer that gearcase is noisey. And leaking a little oil. They will run it until it quits and buy a new unit.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Avon, NY 14414
Jeremy
Job Details: 10/27/2022
Outer case is dented on left hand side. Ordering outer case.; ordrng 1 W11493413 (Outer case)
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB10
Near Rochester, NY 14621
James
Job Details: 10/27/2022
Gasket loose again. Need adhesive to attach gaskets to doors. ; ordrng 1 482338 (Adhesive)
We serviced a
MAYTAG DRYER
Model MED6630HC2
Near Fairport, NY 14450
Josh Henchen
Job Details: 10/27/2022
Replaced inner and outer door with handle. During assembly a piece of plastic snapped off well tightening a screw. Need new outter door W11310052.; schdld next appmnt for 11/4 FRI PM
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSC21C6MFZ05
Near Pittsford, NY 14534
Ray Benedetto
Job Details: 10/27/2022
Replaced compressor. Vacuumed system past 500 microns. Charged system with refrigerant. Unit is cooling properly. ; dspstn on spec-tagged invntry: 2 W11504415 COUPLER BR 8.5X8 and 1 W11506635 VALVE 1/4
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Avon, NY 14414
Jeremy
Job Details: 10/27/2022
"Unit is experiencing intermittent no cool situations. Ran diagnostic tests and all functions check, no stored error codes. Ordering compressor kit and fittings in accordance with service pointer W11634348 Rev B. Also ordering control and thermistors to have on hand.; ordrng 1 W11562260 (Control) and 1 W11438736 (Refrigerator Thermistor) and 1 WPW10384183 (Freezer Thermistor) and 1 W11370574 (Compressor Kit) and 2 W11504415 (8.5/8 NR MS 00 (SUCTION TUBE TO COMPRESSOR))s and 2 W11504431 (7/5 NR MS 00 (HIGH PRESSURE SIDE TO COMPRESSOR))s and 2 W11506619 (8 NK MS 00 (PROCESS TUBE TO COMPRESSOR))s and 1 W11109499 (Drier)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Webster, NY 14580
Andres
Job Details: 10/27/2022
Customer stated unit was not sealing correctly when she got unit and caused frost to build up on the inside. I diagnosed unit made sure that it was sealing all the way around I did not see any gaps. I then took out racks and used steamer to clear any frost that was built up and dried it off to prevent it from freezing again.
We serviced a
GE WASHER
Model GTW220ACK2WW
Near Rochester, NY 14613
James
Job Details: 10/27/2022
Unit pulsates valves and stays on sensing tested lock. Need control board. ; ordrng 1 WH22X35239 (PCBA)
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Cicero, NY 13039
Chuck
Job Details: 10/27/2022
Customer states that units drain pump randomly came on during the middle of the night. Upon arrival the drain pump was running with the door locked. I cleaned out the drain pump and cleared the pressure hose but the symptom was still present . Replaced control W11616491. Ran a diagnostic test cycle in which the unit preformed as intended
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Rochester, NY 14609
Andres
Job Details: 10/27/2022
Customer stated unit was making a loud humming noise. I diagnosed unit found compressor was vibrating causing bracket thats on compressor to also vibrate. I tried to tighten down the 4 bolts that hold compressor down but it did not help. Ordering new grommets.; ordrng 4 WPW10169124 (Groment)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near Rochester, NY 14613
James
Job Details: 10/27/2022
Replaced parts. Inspected frost pattern and door. Customer is to monitor.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Rochester, NY 14609
Andres
Job Details: 10/27/2022
Installed new clip to hold front panel.
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Fairport, NY 14450
Josh Henchen
Job Details: 10/27/2022
Replaced filter due to damaged filter. Washer checks good.
We serviced a
GE REFRIGERATOR
Model GTS22KGNBRBB
Near Rochester, NY 14611
James
Job Details: 10/27/2022
"Unit not cooling. Compressor locked. Condenser support broken. Copper suction line broken off at compressor. Needs sealed system repair, r600."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Irondequoit, NY 14609
James
Job Details: 10/27/2022
Replaced pump and heater. Tested twice. Found no issues. ; used 1 W11537778 (Heater) from stock
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Fairport, NY 14450
Josh Henchen
Job Details: 10/27/2022
"Customer stated she couldnt get unit to start a cycle however it would power on. Checked and found F5E4, cleared. Ran diagnostic cycle, all functions as expected. Recalibrate unit. Tried to run a normal cycle unit beeps go back in F5E4, found main Control intermittent response. Ordering Main control W11429620.; ordrng 1 W11429620 (CONTROL)"
We serviced a
MAYTAG WASHER
Model MVWB855DC
Near Rochester, NY 14626
Dave L
Job Details: 10/27/2022
Replaced non responsive console. Ran load size calibration. Tested ok.
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Clay, NY 13041
Chuck
Job Details: 10/27/2022
Replaced UI and console. Unit tested good
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Liverpool, NY 13090
Chuck
Job Details: 10/27/2022
"Customer stated that unit is not working. After inspecting the unit the UI is not responding to commands nor does it display any led lights, laminate on console is peaking up. Unit is getting the proper voltage. Ordering console W11460908; ordrng 1 W11460908 (Console)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Rochester, NY 14616
James
Job Details: 10/27/2022
L1 melted at terminal block. Replaced terminal block and tested. Unit functions properly. Recommend replacing power cord. ; used 1 279320 (Kit) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Waterloo, NY 13165
Doug Balcom
Job Details: 10/27/2022
"Replaced control. Unit powered up. Ran calibration as soon as motor started the display went blank and just sits there clicking the lid lock on and off. Ordering another control, motor, motor run capacitor, and lower harness. ; ordrng 1 W11543996 (Control) and 1 W11591637 (Lower harness) and 1 W11026785 (Motor) and 1 W11395618 (Capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Pittsford, NY 14534
Ray Benedetto
Job Details: 10/27/2022
Unit is missing rear left roller. Ordering for repair.; ordrng 1 WPW10475495 (Roller) and 1 WP2179826 (Rivet) and 1 WP2174706 (Hitch Pin)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Pittsford, NY 14534
Ray Benedetto
Job Details: 10/27/2022
"Left door ice maker not making ice. Fill tube not frozen and not filling. Checked ice box fan, operating normal. Ice maker Thermistor reading not consistent with temp. Ordering ice maker.; rqstng P&A on 1 W11557001 (Ice Maker)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Newark, NY 14513
Doug Balcom
Job Details: 10/27/2022
Replaced control and water inlet valve. Ran calibration. Ran diagnostic test no codes. Unit is operating as designed.
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Fairport, NY 14450
Josh Henchen
Job Details: 10/27/2022
"Customer stated water isn't draining from unit with F9E1 flashing. Chexked and found F0E2,F9E1,F5E3,F8E1,F5E2. Had a fabric stuck in drain pump filter. Removed blockage and tested. Washer checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB
Near Pittsford, NY 14534
Josh Henchen
Job Details: 10/27/2022
"Customer stated top rack almost dropped. Checked and found no codes, reattached top right clip and tested rack, checks good. Ran diagnostic cycle, all functions as expected. Dishwasher checks good.; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Canandaigua, NY 14424
Jeremy
Job Details: 10/27/2022
Called techline and was advised to replace main control. Replaced main control for fill tube freezing. Unit tests good in diagnostics. SR 7734726910.; dspstn on spec-tagged invntry: 1 W10843055 CNTRL- ELEC
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Rochester, NY 14607
Andres
Job Details: 10/27/2022
Customer stated unit was taking long time to pre heat also mentioned that he had called whirlpool for drawer issue and they wanted me to call in. I called techline and told them both issues. For the long pre heat time 25min for 420 is normal because it is a hidden element and not exposed it will take longer. I explained this to the customer. The drawer they told me is also going to have some flex is normal to be able to push in one side a little more then the other. Sr 7734913834
We serviced a
GE WASHER
Model GTW220ACK7WW
Near Rochester, NY 14620
Andres
Job Details: 10/27/2022
Customer stated unit would not work on a normal cycle. I diagnosed unit found that customer had temp setting to hot and when unit was trying to fill the valve would not open and fill tub so it wouldn't advance. Unit needs new valve.; ordrng 1 WH13X26534 (Water valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Canandaigua, NY 14424
Doug Balcom
Job Details: 10/27/2022
Replaced compressor for being seized and the evaporator for possible leak. Vacuumed unit down to 500 microns discharge line is getting hot. Unit is cooling. Unit is operating as designed.; dspstn on spec-tagged invntry: 2 W11504449 COUPLER and 2 W11506619 COUPLER BR 8
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Fairport, NY 14450
Ray Benedetto
Job Details: 10/27/2022
"Frost near top of ice chute in freezer door. Thin layer of frost on food in top shelf of freezer. Both doors sealing properly, but unit is unlevel. Tested ice chute for leakage with about 4 ounces of water, no dripping from dispenser. Temp tested ~37 F in fridge. Leveled doors and verified there spots that could lead to warm air infusion. Reset freezer temp back to 'recommended.' Customer will monitor."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Rochester, NY 14620
Ray Benedetto
Job Details: 10/27/2022
Freezer and fridge gaskets not sealing correctly. Ordering gaskets to repair.; ordrng 1 W10861499 (Freezer Gasket) and 1 W10838574 (Fridge Gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHB00
Near Rochester, NY 14624
Ray Benedetto
Job Details: 10/27/2022
"Customer concerned about freezer burn in freezer. Tested freezer temp with thermocouple, -0.4-0.5 F. Fridge is ~32. Temps running lower than expected on 'recommended' setting. Ordering thermistor to repair. Ice buildup around ice bucket. Ordering bucket to replace.; rqstng P&A on 1 WPW10384183 (Thermistor) and 1 W11244434 (Ice Bucket)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Rochester, NY 14626
Dave L
Job Details: 10/27/2022
Replaced cracked section of drain hose. Leak tested ok.
We serviced a
KITCHENAID FREEZER
Model KRFF302EWH01
Near Rochester, NY 14612
James
Job Details: 10/27/2022
Freezer rail broke off. Door is too high and rubs on lh hinge. Gap in liner on top edge. Ordering parts. ; ordrng 1 WPW10474715 (Spur) and 2 WPW10120018 (Slide)s and 1 482338 (Silicone)
We serviced a
WHIRLPOOL DISHWASHER
Model DU1145XTPB6
Near Rochester, NY 14616
Dave L
Job Details: 10/27/2022
Repaired and reinstalled friction plates that had fallen off. Tested ok.
We serviced a
WHIRLPOOL WASHER
Model WFW9400SW02
Near Rochester, NY 14616
Dave L
Job Details: 10/27/2022
"The unit had overfilled due to rubber carpet backing blocking pressure system and pump. Cleaned pressure sensor hose, air trap, and pump filter. Tested in diagnostics and quick wash."