We serviced a
JENN AIR OVEN
Model JES9800CAS01
Near Rochester, NY 14609
Evan
Job Details: 05/02/2021
Customer stated that unit would not broil but bake element was working. Checked broil element for continuity. Element tested good. Ran broil and checked voltage at broil element. Element was not receiving any power control will need to be replaced. Ordering control. Quoted $76.40 for labor ; ordrng 1 WP8507P234-60 (CONTROL )
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV5219FZ3
Near Brockport, NY 14420
David
Job Details: 05/02/2021
Replaced broken door. New door lines up perfectly.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Rochester, NY 14626
David
Job Details: 05/02/2021
Unit is not unlocking every time at the end of the cycle. Issue described in pointer W11436558 but does not offer a correction. Ordering ACU; ordrng 1 W11419171 (Acu)
We serviced a
JENN AIR REFRIGERATOR
Model JCB2388GRW
Near Webster, NY 14580
David
Job Details: 05/02/2021
Thermostat ordered did not match original equipment and could not be mounted. Ordering alternate part number. Pics stretched of original thermostat; ordrng 1 61005438 (Thermostat)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near Rochester, NY 14616
David
Job Details: 05/02/2021
Replaced upper led. Unit tested ok.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Rochester, NY 14619
Steve
Job Details: 05/02/2021
Found the front right clip to hold oven bottom in place is missing. The right rear clip is broken. The right side of oven bottom is not fastened. Ordering both clips. ; ordrng 2 98005502 (Clip)s and 1 Frontrightclip (Front right clip)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDB02
Near Rochester, NY 14624
Steve
Job Details: 05/02/2021
Found the refrigerator has no/low refrigerant charge. Quoted for evaporator and customer declined repair due to cost of repair will outweigh new u it.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS526SIAE00
Near Webster, NY 14580
James
Job Details: 05/02/2021
Q1 n. Q2 n. Q3 n. Replaced damper and tested. Water line ordered is incorrect. Found condenser fan motor blown. Need parts. ; ordrng 1 W10279882 (Line) and 1 Fspwp2188874 (Fan)
We serviced a
AMANA REFRIGERATOR
Model SBD20S4W
Near Rochester, NY 14618
Steve
Job Details: 05/02/2021
Found condenser fan motor is seized. The co press or was humming but not pushing refrigerant. The refigerator needs compressor and fan. Quoted customer. Customer declined repair. ; rqstng P&A on 1 W10309990 (Compressor kit) and 1 833697 (Condenser fan motor) and 1 WPW10143759 (Drier) and 1 Sh15 (Shipping)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS00
Near Webster, NY 14580
James
Job Details: 05/02/2021
Q1 n. Q2 n. Q3 n. Replaced door and harness. Tested ui and it functions properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Rochester, NY 14612
David
Job Details: 05/02/2021
Removed old compressor and flushed with our 134AN nitrogen. Installed new compressor and pulled a vacuum down to 220mic let hold for 15 minutes.Unit began cooling normally after repair customer to monitor; dspstn on spec-tagged invntry: 2 W10896689 COUPLER BR 5X4 and 1 W11025999 COMPRESSOR
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW0
Near Ontario, NY 14519
James
Job Details: 05/02/2021
Q1 n. Q2 n. Q3 n. Unit overheats and burs clothes against back of bullkhead. Inspected vent and it is clear with good airflow. Need thermostat. Unit intermittent to start. Found start knob hits panel before engaging switch. Need switch. ; ordrng 1 WP3387134 (Thermostat) and 1 WPW10446920 (Pts switch)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Livonia, NY 14487
Dave
Job Details: 05/02/2021
Hole in wash pump and is leaking . Ordering pump W11416362. ; ordrng 1 W11416362 (Sump)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Macedon, NY 14502
Steve
Job Details: 05/02/2021
Ordering water valve and sump for leaking. ; ordrng 1 W11025157 (Motor sump) and 1 W11175771 (Valve)
We serviced a
KITCHENAID DISHWASHER
Model KUDD03DTSS3
Near Fairport, NY 14450
Steve
Job Details: 05/02/2021
Control lock was on. Turned off control lock. No charge.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Livonia, NY 14487
Dave
Job Details: 05/02/2021
Replaced suspension. Calibrated and ran auto diagnostics. Ran unit in high spin . Unit tested good .
We serviced a
WHIRLPOOL RANGE
Model WFE510S0HS1
Near Penfield, NY 14526
James
Job Details: 05/02/2021
Replaced wire harness and tested oven and cooktop. Unit functions properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWS06
Near Fairport, NY 14450
James
Job Details: 05/02/2021
Q1 n. Q2 n. Q3 n. Drain frozen causing leaking into freezer. Removed drain tube and cleaned it. Defrosted drain in freezer. If problem persists install drain wire.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Rochester, NY 14609
James
Job Details: 05/02/2021
Q1 n. Q2 n. Q3 n. Unit not cooling and making grinding noise intermittently. Found unit Cooling with full frost pattern. Thermostat tested open. Need freezer harness. ; ordrng 1 W11224591 (Harness) and 1 Sh15
We serviced a
MAYTAG WASHER
Model MFW9800TQ0
Near Rochester, NY 14624
Tanner
Job Details: 05/02/2021
Q1 no Q2 no Q3 noComplaint of noise during spin?Hand spun. And bearing noise is present. Ran high spin and clanging noise is also heard. Basket is breaking off of drive shaft. New basket is no loner available for order. Unit not repairable.
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Victor, NY 14564
Dave
Job Details: 05/02/2021
Replaced agitator and screw . Unit tested good .
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Victor, NY 14564
Dave
Job Details: 05/02/2021
Replaced lid on unit due to hinge being broken .
We serviced a
WHIRLPOOL RANGE
Model WFG540H0ES1
Near Pittsford, NY 14534
Dave
Job Details: 05/02/2021
Customer spoke of uneven cooking while broiling adjust the broil burner . Customer asked on how to clean unit aqua lift not working . Magic eraser will take a lot of stuff off to clean it . Unit tested good .
We serviced a
GE WASHER
Model GTW220ACKWW
Near Rochester, NY 14619
Evan
Job Details: 05/02/2021
Customer is not available rescheduling for 5/4; schdld next appmnt for 5/4 TUE !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Rochester, NY 14624
Tanner
Job Details: 05/02/2021
Q1 no Q2 no Q3 no Complaint of broken drawer. Inspected problem shelf and rail that should be permanently affixed to shelf has fallen off. This has cracked the drawer that slides into this shelf.; ordrng 1 W11243759 (Shelf with roller) and 1 W11257202 (Pan-deli)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Penfield, NY 14526
Tanner
Job Details: 05/02/2021
Q1 no Q2 no Q3 noComplaint of rattling noise. Noise is from stepper motor on FF damper. Ordering new damper.; rqstng P&A on 1 W11164593 (Damper)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near North Chili, NY 14514
Tanner
Job Details: 05/02/2021
Q1 no Q2 no Q3 noComplaint of no ice. Intermittent. Recorded following temps in FC: -4.7 degrees F.Not getting 120 VAC to IM. Power cycled unit. Now getting 120 VAC to IM. Jumped harvest circuit and ice maker would not move. Ice motor seized. Relaced ice maker. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 WPW10300024 ICEMAKER
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Farmington, NY 14425
Steve
Job Details: 05/02/2021
Replaced cam and belt for squealing when in high spin. The washer tested good. ; dspstn on spec-tagged invntry: 1 W10721967 CAM
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Webster, NY 14580
Tanner
Job Details: 05/02/2021
Q1 no Q2 no Q3 noComplaint of noise during agitation. Customer provided video of noise. Following stored error:F0E3 overload errorF2E1 stucky keyRan autodiagnostic cycle. Completed but flashed F0E3 error. Unit should not flash error when empty. Examined under unit and found oil on rotor and rotor bolt. Gearcase has failed causing noise during agitation and friction from failing gearcase throwing overload error.Wash plate corroded to basket. Ordering new wash plate in event wash plate is broken during gearcase replacement.; rqstng P&A on 1 W11455453 (Gearcase) and 1 W10902814 (Wash plate) and 1 W10752187 (Wash plate bolt)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ
Near Mendon, NY 14506
Dave
Job Details: 05/02/2021
Dispenser door not staying closed ordering dispenser.; ordrng 1 W11412300 (Dispenser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Canandaigua, NY 14424
Steve
Job Details: 05/02/2021
Replaced co er for broken tabs and cover not holding to ceiling. Replaced seperator for warm air entering ice bi. And clumping ice maker. Found the bladder and valve had frozen. The valve is leaking. Ordering valve. ; ordrng 1 WPW10341329 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Churchville, NY 14428
Dave
Job Details: 05/02/2021
Ice maker not cycling . Checked for voltage unit has 120 volts . Ordering ice maker . ; ordrng 1 W11284458 (icemaker)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYM3
Near Webster, NY 14580
Tanner
Job Details: 05/02/2021
Q1 no Q2 no Q3 noComplaint of unit not completing wash. Following stored errors:F7E1 heater fault.Cleared errorsRan auto diagnostic cycle and wash motor never starts. Removed front panel. Connected cheater cord to motor circuit and motor still never runs. Confirmed 118.1 VAC from ACU to motor circuit. Needa new wash motor.Replaced motor sump assembly. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1FTKXKT00
Near Rochester, NY 14626
James
Job Details: 05/02/2021
Q1 n. Q2 n. Q3 n. Unit leaking into ff section. Defrost drain clogged. Defrosted drain and verified it's clear.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Rochester, NY 14612
James
Job Details: 05/02/2021
Q1 n. Q2 n. Q3 n. Replaced float switch and holder and tested. Ran unit for 15 minutes with no issues.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Webster, NY 14580
Tanner
Job Details: 05/02/2021
Q1 no Q2 no Q3 noComplaint od no drain. Unit full of water. F9E1 error.Confrimed 120 VAC to drain pump from ACU. Swept sump for debris and found none. Replaced drain pump. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 W11497943 MOTOR-DRAIN
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WML55011HB5
Near Rochester, NY 14624
Evan
Job Details: 05/02/2021
Replacing console due to console cracking in bottom left corner. Replaced console. Tested unit. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Rochester, NY 14609
Tanner
Job Details: 05/02/2021
"Q1 no Q2 no Q3 noComplaint of noise during. Following stored errors: noneRan autodiagnostic cycle and completed without issue. Ran high spin and heavy agitation without issue. Inspected under unit. All drive components are properly installed. Belt is taught. Ran load of towels. As spin was winding down unit made screeching noise. Ordering new motor. Sound appears to be coming from motor pulley. Motor is very hot to touch.; ordrng 1 W11497303 (Motor), dspstn on spec-tagged invntry: 1 W11035751 GEARCASE"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Canandaigua, NY 14424
Steve
Job Details: 05/02/2021
Replaced cam and belt for squealing while spinning. The washer tested hood. ; dspstn on spec-tagged invntry: 1 W10721967 CAM
We serviced a
MAYTAG DISHWASHER
Model MDB7600AWW
Near Henrietta, NY 14467
Evan
Job Details: 05/02/2021
Noise customer is referring to is coming from wash motor that was just installed. Reordering wash motor ; ordrng 1 6-919922 (SUMP & MOTOR )
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Geneseo, NY 14454
Dave
Job Details: 05/02/2021
Drain tube was plugged . Cleared drain tube and cleared ice . Unit tested good
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Rochester, NY 14609
Evan
Job Details: 04/29/2021
Replacing lid lock due to unit failing to spin out correctly. Replaced lock. Tested unit. Ran diagnostic cycle. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Rochester, NY 14607
Evan
Job Details: 04/29/2021
Customer stated that bigger loads were not spinning out correctly. Checked for error codes discovered code F0E5 for off-balance load. Cleared code ran diagnostic cycle. Unit completed cycle as it should. Adjusted feet on unit due to unit not being level. Spoke with customer about proper cycle selection when washing larger items advise customer they need to use the deep water wash when washing jeans towels sweatshirts etc. unit itself tested good
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Webster, NY 14580
James
Job Details: 04/29/2021
Q1 n. Q2 n. Q3 n. Unit not cooling. Compressor is loud. Icemaker is leaking. Partial frost pattern on freezer evap and temperature at 30 degrees. Sealed system leak. Need ff evap. Replace compressor for loud noise and possible damage. Parts under warranty. ; ordrng 1 W11116006 (Evap) and 1 WPW10143759 (Drier) and 1 8201675 (Compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Geneva, NY 14456
Dave
Job Details: 04/29/2021
Defrost heater in FC section is not turning on . Verf 120 volts to heater . Ohm heater out and is open . Ordering thermistor harness with inline fuses and heater . Customer has extended warranty but wont take into effect yet . Customer is going to turn unit off and try to defrost .; ordrng 1 W10882092 (heater) and 1 W10858452 (harns-wire)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHB02
Near Irondequoit, NY 14609
James
Job Details: 04/29/2021
Q1 n. Q2 n. Q3 n. Door damaged upon delivery. Need freezer door; ordrng 1 LW10898296 (Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW01
Near Webster, NY 14580
James
Job Details: 04/29/2021
Q1 n. Q2 n. Q3 n. Auger yoke stripped onto motor shaft. Need to cut yoke to remove motor. Condenser fan is loud. Order fan and blade. ; ordrng 1 WP63052-2 (Yoke) and 1 WPW10317991 (Motor) and 1 WP12825803 (Blade) and 1 W11123104 (Motor)
We serviced a
MAYTAG DRYER
Model MGDC215EW2
Near Webster, NY 14580
James
Job Details: 04/29/2021
Q1 n. Q2 n. Q3 n. Replaced door switch and tested. One year warranty on repair.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Hilton, NY 14468
David
Job Details: 04/29/2021
Replaced touch pad due to cancel key not functioning. Unit tested ok.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Rochester, NY 14612
David
Job Details: 04/29/2021
"Fabric softener is reimagining in the dispenser after loads are finished. Checked valve coil voltage and resistance. Water valves testing ok. I was able to get water to dispense into the fabric softener cup. Unable to recreate failure. Customer stated that this failure is consistent and that the fabric softener remains untouched by water. Ordering valve housing, dispenser, control and encoder. ; ordrng 1 W11116592 (Cobtrol) and 1 W11127357 (Housing) and 1 W11127356 (Panel) and 1 W10584420 (Softener encoder)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Rochester, NY 14612
David
Job Details: 04/29/2021
"Found unit running but not cooling. Equalization pressures ok. Ran test 40 high side and low side pressures did not change. Wattage reading did not change significantly when the compressor was on. Ordering compressor. ; ordrng 1 W11025999 (Compressor.), dspstn on spec-tagged invntry: 2 W10896689 COUPLER BR 5X4"
We serviced a
JENN AIR RANGE
Model JJW9230DDB
Near Rochester, NY 14616
David
Job Details: 04/29/2021
Upper oven broil relay is fused closed causing the broil element to run full power during bake. Control 74008953 is NLA. Left breaker turned off.
We serviced a
MAYTAG WASHER
Model MHW6630HW1
Near Rochester, NY 14616
David
Job Details: 04/29/2021
SR7730627212 documented performance issues with techline. Went through use and care with customer. Items are not being cleaned consistently due to inconsistencies in loads/modifiers. Ran service diagnostics. Unit testing okay functionally. Made recommendations to the customer that will Improve wash performance.
We serviced a
WHIRLPOOL DRYER
Model LER7646JQ0
Near Williamson, NY 14589
James
Job Details: 04/29/2021
"Q1 n. Q2 n. Q3 n. Unit not heating found thermostat blown replaced thermostat kit and verified operation. ; dspstn on spec-tagged invntry: 1 279838 ELEMENT , used 1 279816 (Tstat), and 1 Sh15 from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4800BQ1
Near Sodus, NY 14551
James
Job Details: 04/29/2021
Q1 n. Q2 n. Q3 n. Replaced timer and tested. Drum was 210 max on high. 185 on low. Unit functions properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Williamson, NY 14589
James
Job Details: 04/29/2021
Q1 n. Q2 n. Q3 n. Removed dispenser and replaced retainer. Reinstalled dispenser and verified that dispenser is sealing. Customer is to monitor frost buildup. If problem persists replace door.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MBF1956HEQ
Near Canandaigua, NY 14424
Steve
Job Details: 04/29/2021
"Found the refrigerator not cooling at all. Applied restart test and found the co press or is waiting for pressures to regulate before turning on. After it turns on the top of the compressor become hot. The discharge tube looks corroded. The compressor may have taken on water into the system. The refrigerator reds a compressor, start device and discharge damper is also loud and delayed on opening and closing. Ordering damper. ; rqstng P&A on 1 WP12532601Q (Discharge line) and 1 W10613606 (Start device) and 1 W10160407 (Compressor) and 1 WP67003903 (WP67003903) and 1 W10896689 (Coupler drier) and 1 W10897199 (Coupler compressor stub) and 1 W10897198 (Coupler compressor stub 2) and 1 W10897200 (Compressor stub 3) and 1 W10897193 (Coupler drier) and 1 WPW10143759 (Drier) and 1 W11506621 (6mm coupler) and 1 W11506623 (5mm coupler) and 1 W11506624 (4 mm coupler)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS03
Near Geneva, NY 14456
Dave
Job Details: 04/29/2021
Unit needs thermal fuse . Jumped fuse and unit turned on . Tested bake and broil element. Tested good . Ordering fuse WPW10545255; ordrng 1 WPW10545255 (fuse-thrml)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Geneva, NY 14456
Dave
Job Details: 04/29/2021
Replace drain pump . Water valve and control . Calibrated unit ran auto diagnostics. Unit is now working as expected. ; dspstn on spec-tagged invntry: 1 W11399433 CONTROL
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Phelps, NY 14532
Dave
Job Details: 04/29/2021
Complaint is that clothes are not drying . Checked venting with tester . Tested good had good air flow in lint trap area . Checked cycling on and off temperatures. They were good . Spoke with customer about cycles used and is using correct cycles and isnt doing mixed loads. Talked about load sizes . Customer will try unit with recommendations. Washer is on max extract for spin .
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Lyons, NY 14489
Dave
Job Details: 04/29/2021
"Replace gear case, cam, belt, actuator, hub, wash plate, capacitor. Calibrated unit and ran auto diagnostics. Unit tested good .; dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 W11454734 GEARCASE , used 1 W10528947 (HUB) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Newark, NY 14513
Dave
Job Details: 04/29/2021
Replaced gearcase . Slider . Rotor and screw . Calibrated unit and ran auto diagnostics. Tested in high spin . Unit tested good .; dspstn on spec-tagged invntry: 1 W10752189 SCREW
We serviced a
WHIRLPOOL WASHER
Model WET4027EW1
Near Fairport, NY 14450
Steve
Job Details: 04/29/2021
Ordering agitator for clothing persistently; ordrng 1 W10881748 (Agitator)
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Rochester, NY 14626
David
Job Details: 04/29/2021
Replace timer blower T-Stat motor due to incorrect heat. Dryer tested OK customer to monitor
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Fairport, NY 14450
Steve
Job Details: 04/29/2021
Found shaft on gearcase is moving up and down while agitating and causing noise. Ordering gearcase for shaft moving up and down; ordrng 1 W11393685 (Gearcase)
We serviced a
WHIRLPOOL DRYER
Model WED8500DC1
Near Newark, NY 14513
Dave
Job Details: 04/29/2021
"Replaced motor . Blower , six rollers and tension pulley . Belt . Tested unit . Tested good .; dspstn on spec-tagged invntry: 2 349241T ROLLER-SUPPORT 2PK , used 1 349241T (ROLLER-SUPPORT 2PK) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Rochester, NY 14619
Steve
Job Details: 04/29/2021
Found bake element is open. Ordering element. ; ordrng 1 W10779716 (Bake element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near Rochester, NY 14624
Steve
Job Details: 04/29/2021
Found ice maker filling with very little water. Found braided line hooked to copper line. The copper line had better water flow than when it was hooked to braided line. Removed line. Temp in freezer was 0 degrees. Tested after to icemaker and the ice maker is filling now.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Spencerport, NY 14559
Evan
Job Details: 04/29/2021
Customer stating that unit will not produce ice and frost is forming in freezer. Called techline to document issue. Discovered with techline agent that ice box fan was not running causing issue with ice maker. Icebox is not maintaining temperature inside box causing low production. Referring to service pointer W10842568 for issue of ice forming in freezer. ; ordrng 1 W10846539 (ICE BOX FAN ) and 1 W10864519 (ADAPTER )
We serviced a
MAYTAG DRYER
Model MGD8630HW1
Near Spencerport, NY 14559
Evan
Job Details: 04/29/2021
"Customer stated that unit is still flashing f3e5 code for moisture sensor 2 shorted. ACU , main harness , front sensor harness both moisture sensors and inlet and outlet thermistor have all been previously replaced. Called techline to document issue due to multiple parts being replaced on unit. Techline is submitting unit to engineering for review of product due to same issue after multiple attempts at repair SR: 7730626748"
We serviced a
WHIRLPOOL OVEN
Model WEG750H0HZ0
Near North Chili, NY 14514
Steve
Job Details: 04/29/2021
Customer states the oven is leaking gas when sitting in standby and it builds over time. The line coming to oven is not leaking. Ordering gas valve regulator. ; ordrng 1 W10861656 (Gas regulator)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Clifton Springs, NY 14432
Dave
Job Details: 04/29/2021
F5E2 door lock error F6E3 ACU not hearing UI . Ordering door lock and UI ; rqstng P&A on 1 WPW10443885 (door lock)
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Rochester, NY 14604
Evan
Job Details: 04/29/2021
Maintenance tech is not available rescheduling for 4/30 at 9 am ; schdld next appmnt for 4/30 FRI 9 am
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Clifton Springs, NY 14432
Dave
Job Details: 04/29/2021
Unit has over suds error code . Customer using to much soap . Causing some water out of the tub . Went over instructions on unit and best wash cycles . Customer instruct. Customer wanted new hoses to prevent any type of leaking from there . ; used 1 8212545RP (HOSE-FILL 2PK) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Rochester, NY 14607
Evan
Job Details: 04/29/2021
Replacing refrigerator door due to door being delivered with dent discovered that freezer door also has dent. Replaced refrigerator door ordering freezer door.; ordrng 1 LW10638683 (FREEZER DOOR )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Rochester, NY 14610
Tanner
Job Details: 04/29/2021
Q1 no Q2 no Q3 noReplaced door. Treated gasket with heat. Tested unit and unit tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW7
Near East Rochester, NY 14445
Tanner
Job Details: 04/29/2021
Q1 no Q2 no Q3 noComplaint of poor drying and door has no resistance. Customer provided part that had fallen off door. Friction sleeves have failed. Following stored errors: none.Ran auto diagnostic. Unit leaking through front door during diagnostic cycle. Dry element is on and vaporizes water. Observed unit with outter door off and water is leaking through bottom at wave break. Both spray arms working properly. Unit not tidal waving. Ordering new inner door. Friction sleeves. Element is drying to capacity. Reccomended rinse aid to assist in drying. ; ordrng 2 WP8268961 (Friction Sleeve)s and 1 W10860142 (Inner Door)
We serviced a
MAYTAG WASHER
Model MHW8200FW0
Near Ontario, NY 14519
Tanner
Job Details: 04/29/2021
Q1 no Q2 no Q3 noUnit full of water. F9E1 error. Ran autodiagnostic and drain pump never starts. Put probes on drain circuit and drain getting 120 VAC when drain is requested. Needa new drain pump. Replaced drain pump. Tested unit via autodiagnostic and unit tested good.; used 1 WPW10605427 (PUMP) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Webster, NY 14580
Tanner
Job Details: 04/29/2021
Q1 no Q2 no Q3 noReplaced drain pump. Tested via autodiagnostic and unit tested good.
We serviced a
KENMORE COOKTOP
Model 917282800
Near Henrietta, NY 14467
Steve
Job Details: 04/29/2021
Found the bearing on the motor was bad. Quoted for motor and blower. The customer is going to replace.
We serviced a
AMANA REFRIGERATOR
Model ARB2214CW
Near Webster, NY 14580
Tanner
Job Details: 04/29/2021
Q1 no Q2 no Q3 noComplaint of no ice.Recorded following temp in freezer: -4.7 degrees F. Confirmed 120 VAC to IM when door switch closed. Jumped water circuit and unit receives water. Jumped harvest circuit and IM does not harvest. Ice motor has seized. Needs new Ice maker.Replaced Ice maker. Jumped harvest circuit and ice maker working properly. Advised customer to reject first batch of ice and allow 24 hours for Ice maker to be fully productive.; dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS25XVMS3
Near Hilton, NY 14468
David
Job Details: 04/29/2021
Unit is not cooling properly due to a failing a voltage control board. Verified diagnosis with Techline. Ordering high voltage control. Tech Line had me disconnect Molean in hopes it would return cooling in the meantime. Reconnect Molean and return visit; ordrng 1 WPW10310240 (Control) and 1 Shipping
We serviced a
MAYTAG COOKTOP
Model MGR5765QDW
Near Irondequoit, NY 14617
Evan
Job Details: 04/27/2021
Customer stating unit will not heat during bake cycle. Upon inspection discovered ignitor was failing to glow. Confirmed 120v at ignitor. Replaced ignitor. Tested unit. Ran preheat to 350. Unit tested good ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Conesus, NY 14435
Dave
Job Details: 04/27/2021
Block and power cord melted . Repaired block . Customer needs to get new power cord . Unit should test good after customer gets new cord .
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Geneseo, NY 14454
Dave
Job Details: 04/27/2021
"Dryer is working . Checked dryer heater is good , unit power cord is good . Checked venting air flow . Venting flow was bad . Customer needs to clean venting . Gave tips on unit .customer instruct. Unit tested good ."
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Pittsford, NY 14534
Dave
Job Details: 04/27/2021
Replaced lid lock. Calibrated unit and ran auto diagnostics. Unit tested good.; dspstn on spec-tagged invntry: 1 W11307244 LATCH
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW0
Near Livonia, NY 14487
Dave
Job Details: 04/27/2021
"Replaced rollers and tension pulley . Unit tested good .; dspstn on spec-tagged invntry: 1 279640 PULLEY-IDLER , used 2 349241T (ROLLER-SUPPORT 2PK) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS00
Near Churchville, NY 14428
Dave
Job Details: 04/27/2021
"Used nitrogen couldnt find leak . Called techline Sr 7730605734 . Didnt install evap or compressor. Installed uv drier .unit is cooling . I couldnt find any leaks . Customer will monitor unit . ; dspstn on spec-tagged invntry: 1 876765 TUBES-PROCESS 1 W10913906 VALVE 1/4' , and 1 WPW10143759 DRIER-UV DYE"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Pittsford, NY 14534
Dave
Job Details: 04/27/2021
Replaced console and control . Tested unit . Tested good
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Pittsford, NY 14534
Tanner
Job Details: 04/27/2021
Q1 no Q2 no Q3 noReplaced UI. Now able to clear all errors in diagnostic. Tested unit and unit tested good.
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258FEZ01
Near Rochester, NY 14616
James
Job Details: 04/27/2021
Q1 n. Q2 n. Q3 n. Damper makes grinding noise. Replaced damper and tested. Unit functions properly. Labor paid on microwave work order. ; dspstn on spec-tagged invntry: 1 WPW10594330 CONTROL
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Hilton, NY 14468
David
Job Details: 04/27/2021
Customer is not getting any ice. Found e2 lost position error in diagnostics. The ice maker passed harvest test. Ice level sensor reading properly with freezer temps at -4. Cycled power to clear error. Proceeding with ice maker order ; ordrng 1 W11294907 (Ice maker)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Rochester, NY 14618
Tanner
Job Details: 04/27/2021
"Q1 no Q2 no Q3 noComplaint of upper rack not shutting properly. Binding of upper rails. Inspected unit and upper rack does not shut smoothly but does open smoothly. Found upper rails are contacting door gasket on both sides. Checked level of unit and front of unit pitched high but left to right perfectly level. Tub is not a perfect square causing rails to push outward incorrectly. Ordering new tub. Return with rails and new tub.; ordrng 1 WPW10681507 (Tub), dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Rochester, NY 14620
Tanner
Job Details: 04/27/2021
"Q1 no Q2 no Q3 noComplaint of grinding noise, metal on metal sounding. During spin. Ran autodiagnostic and during spin sound noise is present. This is sound of belt slipping. Inspected under carriage and belt fits but is easily removed and reinstalled. Belt should be taught enough that removal and reinstalling is more difficult. Ordering new drive belt.; ordrng 1 W11239857 (Belt), dspstn on spec-tagged invntry: 1 W10721967 CAM"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Rochester, NY 14617
David
Job Details: 04/27/2021
Replaced damaged drain hose. Unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Webster, NY 14580
James
Job Details: 04/27/2021
Q1 n. Q2 n. Q3 n. Replaced basket. Basket wouldn't seat fully. Replaced hub and calibrated. Ran drain and spin successfully. ; used 1 W10528947 (HUB) from stock
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV4206FZ2
Near Rochester, NY 14616
James
Job Details: 04/27/2021
Q1 n. Q2 n. Q3 n. Unit not heating. Replaced magnetron and tested twice. Unit functions properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWS04
Near East Rochester, NY 14445
Steve
Job Details: 04/27/2021
Found evaporator fan motor getting power but not running. Ordering fan. There is also a large chunk of ice around right top side of evaporator that will need to be removed with steamer. ; ordrng 1 W11024089 (Fan evap) and 1 Sh15 (Shipping)
We serviced a
MAYTAG WASHER
Model mvwx655dw0
Near Ontario, NY 14519
James
Job Details: 04/27/2021
"Q1 n. Q2 n. Q3 n. Unit not agitating. Replaced hub and ran calibration. Unit functions properly. ; ordrng 1 Sh15, dspstn on spec-tagged invntry: 1 W10528947 HUB"
We serviced a
KENMORE REFRIGERATOR
Model 106.58963701
Near Fairport, NY 14450
Steve
Job Details: 04/27/2021
Found defrost drain was plugged. Removed ice and s asked drain the drain is flowing now.