Local Reviews

Appliance Tec Rated 4.8 out of 5 stars based on 1320 customer reviews

David L.

David L.

REFRIGERATOR MAYTAG MFI2570FEZ06 Replaced auger parts due to unit not dispensing. Unit tested good

Near Wilder Rd, Hilton, NY 14468
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRMF706ESS01 Sr#772601495 called tech line for no cool in FF section. Moved thermistor to proper position. Tested in diagnostics and Ff section cooled in diagnostics but not in normal operation. Replaced main control. The unit is cooling.

Near Abbey Rd, Canandaigua, NY 14424
Steve M.

Steve M.

WASHER FRIGIDAIRE FTF530FS0 "Found the GFCI on outlet had tripped. Reset and tested. Machine filled agitated, drained and spun out properly. The washer tests"

Near Adams St, Rochester, NY 14608
Steve M.

Steve M.

DISHWASHER KITCHENAID KDFE304DSS1 Replaced adjuster that was broken during previous repair. Tested in diagnostics and the unit is no longer leaking and the heater tested good ; dspstn on spec-tagged invntry: 1 WPW10546503 ADJUSTER

Near Ambleside Dr, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT148FZDB00 Sr#7726019869 vacuumed and replaced dryer two time to remove restriction I. Refrigerator. The refrigerator started cooling. Customer is going to monitor

Near Hathaway Dr, Farmington, NY 14425
Evan E.

Evan E.

DRYER AMANA NED4655EW1 Customer stated that unit was not drying. Discovered that thermal cut off had tested open. Replaced thermal cut off and test cycle. Unit is not heating. Timer is also advancing as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL

Near Valley Green Dr, Penfield, NY 14526
Evan E.

Evan E.

COOKTOP JENN AIR JED8430ADB Customer stated that unit RF burner was not working on low setting. Upon inspection discovered that switch was failing. Replaced switch and tested burner. Unit tested good

Near Gebhardt Rd, Penfield, NY 14526
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT318FZDW05 Checked temperatures in freezer was 6 degrees . The fresh food section was 32 . Unit temperature setting turned all the way up . Adjusted back to recommend and turned the freezer damper to max to keep more of the cold in the freezer .tested unit in diagnostics and everything passed . customer to monitor.

Near W Bloomfield Rd, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced control board in back of unit for not defrosting . Went into diagnostics. Test 6 which is the heater . Heater is now turning on .unit tested good .

Near Clover St, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRX735SDBM00 Replaced icemaker for not cycling. Tested ice maker . Icemaker cycled and fill with water . Unit tested good .

Near Hunters Ln, Rochester, NY 14618
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Found the condenser fan was hitting the suppressor putty . Fixed putty . Unit is now quiet . Hooked water line up to unit . Checked for leaks . No leaks . Ran water through the dispenser. Turned ice maker on . Ice make cycled . Unit tested good .

Near Waterford Way, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 Freezer section is frosting up . Found the gasket on the bottom was pulled away from the cabinet. Heated gasket up and shimmed both sides of the bracket on the door to give an even seal . Door is now sealing as expected.

Near Fresno Rd, Rochester, NY 14623
Dave F.

Dave F.

RANGE WHIRLPOOL WFE770H0FZ2 Checked bake and broil elements . Tested good . Checked oven sensor. Tested good . Found the terminal block was broken . Ordering block WPW10245259; ordrng 1 WPW10245259 (block-term)

Near Recreation Dr, Canandaigua, NY 14424
Dave F.

Dave F.

WASHER WHIRLPOOL WFW9700VW01 Unit is over sudsing customer was not using HE soap . Thought they were . Cleaned the drain pump filter had debris inside . Unit is not drying and turning off as expected . Customer had affresh tab . Put table in unit and ran . Unit tested good .

Near Hammocks Dr, Perinton, NY 14450
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTM354DSS5 Unit has large dent in front door on outer and inner panel. User interface is also damaged. Ordering outer door panel & inner door panel & console. ; ordrng 1 W10712593 (INNER DOOR PANEL ) and 1 W10803367 (CONSOLE ) and 1 WPW10195869 (DOOR PANEL )

Near 5 Mile Line Road, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT518SZFB00 Unit has been keeping poor temps in the freezer. Temperature testing good at time of service. There is a significant gap in the liner around both compartments. Sealed cabinet to liner all the way around. Customer to monitor

Near Brianna Ln, Hilton, NY 14468
David L.

David L.

WASHER MAYTAG MHW5500FW0 "Door is sagging. Unable to adjust. Ordering hinge and retainer. ; rqstng P&A on 1 W10839743 (bracket) and 1 WPW10208415 (door hinge), dspstn on spec-tagged invntry: 1 WPW10443885 LATCH"

Near Golden Pond Trail, Spencerport, NY 14559
David L.

David L.

REFRIGERATOR GE ZIC3600CLH Freezer door rails are worn preventing a proper seal. RH rail is out of stock customer would like to see if we can locate parts ordering rails quoted 699.00; ordrng 1 WR72X10124 (fz slide/support asm 484.83) and 1 WR72X10125 (fz slide/support asm 411.21)

Near Monteroy Rd, Rochester, NY 14618
Steve M.

Steve M.

WASHER WHIRLPOOL WFW5620HW0 Sr#7726014709 called tech line for leaking and they want the dispenser replaced and ordered directly from factory. ; ordrng 1 W11318755 (DISPENSER )

Near Andrews Way, Canandaigua, NY 14424
Steve M.

Steve M.

WASHER MAYTAG MHW5500FW1 Ordering correct part; ordrng 1 W10911042 (panel-cntl)

Near E Henrietta Rd, Rush, NY 14543
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFC704FBS00 Called techline SR 7726014908 . Unit pops breaker when plugged in . Called techline to document. Found the power cord as cut and touching the back cover . Ordering new control and cord W11131873 . Taped cord to test . Unit is working .; ordrng 1 W11131873 (cntrl-elec)

Near Recreation Dr, Canandaigua, NY 14424
Dave F.

Dave F.

DISHWASHER FRIGIDAIRE FGID2476SF0A User interface is not responding as it should . Ordering control boards to unit . ; rqstng P&A on 1 117499420 (CONTROL ) and 1 117512430 (CONTROL PANEL) and 1 A06115601 (UI BOARD)

Near Gannett Rd, Farmington, NY 14425
Evan E.

Evan E.

DRYER WHIRLPOOL WED99HEDW0 Customer stated that unit was producing squealing. Upon inspection discovered that rollers are sticking causing issue. Cleaned rollers and reassembled unit so customer can use it while tech orders parts. Ordering roller kit. ; ordrng 1 4392067 (DRYER REPAIR KIT REPAIR )

Near Kennedy Rd, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Ordering diffuser for erratic temps. ; ordrng 1 W11164593 (DIFFUSER)

Near Wells Curtice Rd, Canandaigua, NY 14424
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced left door due to damage under 30 days. The refrigerator tests good

Near Westview Crescent, Geneseo, NY 14454
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Found gasket open on top of freezer door and gaps in the frame causing frost build up. Heated and reformed gasket. Shimmed out bottom of door and caulked frame. O one available for signature

Near E River Rd, Avon, NY 14414
Steve M.

Steve M.

DRYER MAYTAG MGDE200XW1 Replaced rollers and idler pulley for squeaking while running. Th dryer tests good ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT

Near Stuyvesant Ct, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR GE PFCS1RKZHSS Replaced ice box fan in the freezer compartment for no ice. The fan is running as expected.

Near Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Ice maker not cycling . Has power to unit . Replaced icemaker . Tested unit . Tested good .

Near Stone Hill Rd, Livonia, NY 14487
Evan E.

Evan E.

DISHWASHER MAYTAG MDB4949SHZ0 Customer stated that unit was leaking after running first cycle. Checked for error codes. No codes were present. Ran diagnostic cycle. Could not replicate leak. Ran quick wash and removed door panel to observe unit. Could not replicate issue at this time. Customer to run cycle and contact office if issue arises again. ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN

Near Bridgeboro Dr, Webster, NY 14580
Evan E.

Evan E.

WASHER MAYTAG MVWB980BG0 Replacing control and log valve due to unit thinking that hot and cold are reversed during cycle. Replacing bearing due to unit being very noisy while in spin. Replaced control and log valve. Replaced bearing kit. Ran diagnostic cycle. Unit tested good

Near Evergreen Ln, Ontario, NY 14519
Evan E.

Evan E.

OVEN WHIRLPOOL KOSE500ESS02 Customer stated that there was electrical burning smell coming from unit. Upon arrival checked for error codes. No codes were present. Inspected connections at junction box unit was receiving 240v inspected working harness and all connections at control and UI. Could not locate thermal event anywhere on unit. Customer to monitor and contact of issue arises again

Near NY-14, Sodus Point, NY 14555
Evan E.

Evan E.

RANGE GE JBP65GS1AD Customer stated that unit was preheating much quicker than normal. Also stated that after initial issue customer ran self clean cycle. Checked resistance of temperature sensor. Sensor tested good was able to watch resistance change as temperature changed. Checked bake and broil elements for continuity. Both tested closed. Checked relays for continuity between bake. Relay tested open but unit was failing to send power to bake element. While running bake cycle broiler was on. Broiler relay is stuck open. Control is no longer available for unit. Collecting service call fee

Near Burrows Dr, Rochester, NY 14625
David L.

David L.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Checked unit in diagnostics for not heating. Found heater error and open float error. Cleared codes and ran diagnostics. Heater came on in diagnostics. Verified codes were cleared afterwards.

Near Circle Ln, Webster, NY 14580
David L.

David L.

REFRIGERATOR MAYTAG MRT118FFFE01 Unit was not cooling due the start relay not closing. Replaced with spare. Unit tested good.

Near Dierdre Dr, Irondequoit, NY 14617
David L.

David L.

WASHER WHIRLPOOL WTW7000DW0 Unit will not start due to a faulty lid lock. Replaced lock and calibrated. Unit tested good; dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY

Near Hollister St, Rochester, NY 14605
Evan E.

Evan E.

DISHWASHER GE GDT720SGF0WW Customer stated that unit was leaking since repair. Discovered that leak was coming from hose that tech unintentionally damaged while preforming previous repair. Replaced hose and tested unit. Unit tested good. ATEC WARRANTY

Near Waterford Cir, Rochester, NY 14618
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRB322DMBM00 Customer concerned about how handle the door is opening and some frost build up in freezer . Checked temperatures 38 in freshfood section and 3 in freezer.Heated the rails and wiped off door is now shutting better . Heated door gasket and sealed cabinet. Adjusted the bail arm on the ice maker . Ice maker is making ice . Tested thermistors and defrost cycle . Unit tested good .; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER

Near Wilson Rd, Geneva, NY 14456
Dave F.

Dave F.

OVEN WHIRLPOOL WFE550S0HV1 "Sensor is reading room temperature. No error codes . Preheated oven to 350 . 386 334 393 338 394 340 , .adjusted the temperatures on the calibration. Unit tested good"

Near Willow Cove, Geneva, NY 14456
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT780SAEM1 Replaced top rack adjusters for top rack falling. The rack tests good. ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER

Near Bosworth Field, Mendon, NY 14506
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Freezer section on defrosting . Unit is new . Ran tested 6 and verified the control was sending power to the heater . Heater not turning on . Removed evap cover to find the defrost heater was not plugged in . Plugged in heater and tested again . Unit is now defrosting. Defrosted evap . Unit tested good

Near Granger St, Palmyra, NY 14522
Dave F.

Dave F.

WASHER WHIRLPOOL WTW5000DW1 "Replaced gearcase , actuator and motor for squeaking. Calibrated unit .Tested unit in auto diagnostics. tested good ."

Near E Main St, Palmyra, NY 14522
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL W2RXEMMWQ00 Checked temperatures. Unit temperatures are good . Checked frost pattern . Frost pattern is good . Unit tested good . Customer to monitor.

Near Walworth-Ontario Rd, Walworth, NY 14568
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT920SADM3 "Tested dishwasher with glass. The water is not diverting properly. Customer also complaining of unit starting and stopping frequently. Customer had increased water tank to max temp. Recommended customer lower the temp back to recommended setting for safety. Ordering control, harness, motor and sensor. ; ordrng 1 W11084121 (sensor) and 1 W11178673 (CONTROL) and 1 W11243205 (HARNESS) and 1 WPW10544004 (door latch strike)"

Near 5 Points Rd, Honeoye Falls, NY 14472
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 Replaced door gasket for not sealing . Heated door gasket . Door is now sealing as expected.

Near Howell St, Canandaigua, NY 14424
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Unit had thawed out. When the customer changed the temp setting on the control cooling returned. Freezer at 0 fresh food at 35. Replacing jazz board ; used 1 WPW10503278 (ADC - JAZZ) from stock

Near Howell St, Rochester, NY 14607
Steve M.

Steve M.

WASHER MAYTAG MVWC565FW1 Found customer holding start button to long and cancelling the wash. Instructed customer on use of the controls. The washer tested good.

Near Pride St, Honeoye Falls, NY 14472
Shaiman C.

Shaiman C.

DRYER MAYTAG MGDB835DC4 "Replaced igniter, door switch, & user interface. Unit testing good."

Near Willowcrest Dr, Rochester, NY 14618
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL MVWC565FW1 Replaced control & calibrated. Unit testing good.

Near Nory Ln, Rochester, NY 14606
Steve M.

Steve M.

DISHWASHER WHIRLPOOL KDTE334GPS0 Found cold water coming in at beginning of cycle. Recommended running hot water at sink prior to use. Recommended to use all high temp options and rinse agent. No error codes. Heater turned on in diagnostics.

Near W Lake Rd, Geneseo, NY 14454
David L.

David L.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Customer was unavailable rescheduled customer; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR

Near Westside Dr, Rochester, NY 14624
David L.

David L.

REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Freezer is at 32 degrees. Fresh food at 40. Full frostPattern in the freezer. Went to replace control. Control was damaged re ordering control. ; ordrng 1 W10843055 (cntrl-elec), dspstn on spec-tagged invntry: 1 W10633627 MOTOR-EVAPORATOR"

Near Highland Ave, Rochester, NY 14610
David L.

David L.

WASHER AMANA NTW4516FW1 "Unit is not completing cycles due to the drain pump failing. Impeller will not turn. Ordering pump.; rqstng P&A on 1 W10919003 (pump-water), dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR"

Near Washington Ave, Irondequoit, NY 14617
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF989SDAM03 Found unit with power but not running. Ran unit in test 4 unit began cooling. Control is not letting the refrigerator start when taken out of diagnostics. Ordering controls. Power supply and relay board. Quoted 732.70 ; rqstng P&A on 1 WPW10453401 (elect control board) and 1 WPW10589837 (cntrl-elec)

Near W Main St, Rochester, NY 14614
David L.

David L.

MW-HOOD COMBO MAYTAG MMV5220FZ5 Turn table is vibrating when in use. Ordering turn table parts to be shipped direct. ; ordrng 1 W10640954SHIPDIRECT (SHIP DIRECTsupport) and 1 W10709120SHIPDIRECT (SHIP DIRECT support)

Near Rivers Run, Rochester, NY 14623
David L.

David L.

DRYER WHIRLPOOL WED4850HW0 Front panel is out of round causing items to get caught between drum and seal. Front panel and front seal will have to be replaced. Drum is okay ; ordrng 1 279443 (panel)

Near Hunting Spring, Rochester, NY 14624
Dave F.

Dave F.

WASHER WHIRLPOOL WTW8040DW4 Washer squeaking well spinning . Found that the gearcase is what was making the noise . Ordering gear case W10811956; rqstng P&A on 1 W10811956 (GEARCASE)

Near Harlowe Ln, Farmington, NY 14425
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WSF26C2EXY02 The unit needs both water lines to dual valve. Rescheduled for next Tuesday. Ordering water line

Near Rush Mendon Rd, Honeoye Falls, NY 14472
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT148FZDB00 Helped SM

Near Hathaway Dr, Farmington, NY 14425
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT148FZDB00 Replaced compressor and evaporator for not cooling. The refrigerator is cooling and tested good.

Near Hathaway Dr, Farmington, NY 14425
Steve M.

Steve M.

DRYER ESTATE TEDX640EQ2 Replaced broken belt. The dryer tests good. ; used 1 341241 (BELT) from stock

Near South St, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR KENMORE 106.50023.211 Replaced thermostat for warm temps in freezer causing no ice production. The customer is going to monitor.

Near Chablis Dr, Fairport, NY 14450
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated that unit was dripping from underneath and upper rack was not gliding properly. Checked for error codes. No codes were present. Discovered that unit was leaking from flex hose running to machine. Machine itself was not dripping. Suggesting for customer to contact installers to replace hose. Top rack adjuster on left side had come apart causing rack not to operate. Reassembled adjuster and tested rack. Unit tested good

Near Galante Cir, Webster, NY 14580
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDT970SAHZ0 Top rack falling off . Track stopper fell off and hit heater . Ordering stoppers W10508950; ordrng 2 W10508950 (stop)s

Near Vineyard Hill, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRB329DMBM00 Replaced drier and recharged for no cool. The unit is cooling. ; saved tckt

Near Millay Cir, Pittsford, NY 14534
Shaiman C.

Shaiman C.

COOKTOP KITCHENAID KCES956HBL00 Customer is remodeling kitchen and purchased a cooktop that is now recalled. Counter was already cut for the cooktop. Customer states it is Whirlpools responsibility to find a cooktop to replace it with; was told a technician would be sent out to measure the cut out. Cut out was measured at 21.5”x35.5”. The induction cooktop will fit. Called manufacturer to verify. SR: 7725939660

Near Livonia Center Rd, Lima, NY 14485
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB880BW0 Replaced water valves. Unit testing good.

Near Carmas Dr, Rochester, NY 14626
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWX600XW0 "Called tech line upon arrival. F7E7 & F7E1 error codes stored. Tested spin and agitation, no errors present. Replaced harness. Unit testing good."

Near William St, Irondequoit, NY 14622
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KBFS25EWMS1 Replaced gaskets on refrigerator freshfood section. Doors are sealing as expected.

Near Bowns Hill Ln, Fairport, NY 14450
Evan E.

Evan E.

COOKTOP WHIRLPOOL WFE320M0ES2 Customer stated that hot surface indicator will not shut off even after burners are off. Discovered that right front burner is causing issue. Ordering right front element; ordrng 1 W11047722 (BURNER (RF) )

Near Salori Ct, Webster, NY 14580
Evan E.

Evan E.

WASHER WHIRLPOOL MHW5630HW0 Customer stated unit was producing noise while on high spin upon inspection discovered that suspension was squeaking while in high spin. Specially rear shocks. Attempted to lubricate suspension but issue was still present. Ordering new shocks for rear.; ordrng 2 W11316766 (SHOCK )s

Near Ridge Rd, Webster, NY 14580
Evan E.

Evan E.

RANGE WHIRLPOOL WEG750H0HZ0 Customer stated when running a bake cycle unit will flash. F1e1 (appliance manager )error code and f3e0 (temperature sensor) error code. Replaced appliance manager and ran test bake cycle. Unit preheated as it should. Unit tested good

Near Hidden Valley Trail, Webster, NY 14580
David L.

David L.

DISHWASHER JENN AIR JDB8500AWX3 The dishwasher is not heating because the OWI is not sensing temperature. Ran diagnostics to verify heater operation. 6-6 3-1 7-2 7-1 errors 1Ordering OWI; ordrng 1 WPW10705575 (sensor)

Near Hogan Point Rd, Hilton, NY 14468
Evan E.

Evan E.

DISHWASHER MAYTAG MDB8949SAB1 Customer stated that unit was not responding to commands. Upon inspection discovered that control was receiving 120v but not communicating with UI. Also discovered silver migration on ribbon cable. Called techline to document findings. Techline to cover user interface part cost. Replaced UI and control. Ran test cycle. Unit tested goodParts authorization:S25462

Near Carriage Path Ct, Webster, NY 14580
Evan E.

Evan E.

WASHER WHIRLPOOL GHW9150PW4 Replacing water valve due to unit filling on its own randomly. Solenoid is failing to shut completely. Replaced valve and ran test cycle. Unit completed cycle as it should. Did advise customer that while removing hoses discovered that cold water shut off may not be functioning properly. Unit was still dripping water even though it was shut off at valve

Near Sweet Maple Run, Webster, NY 14580
Shaiman C.

Shaiman C.

DRYER AMANA NGD4655EW2 Customer reports unit heats intermittently. Coils should be replaced. ; ordrng 1 WPW10328463 (COILS)

Near Willmont St, Rochester, NY 14609
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS325SDHW Door on filter housing cameOff repaired and reinstalled door

Near Post Ave, Rochester, NY 14619
David L.

David L.

REFRIGERATOR GE PGSS5NFXASS Found unit running but not cooling. Compressor was not running. Changed inverter with spare from truck. Unit began cooking customer toMonitor. Did not charge for spare part

Near Wilmer St, Rochester, NY 14607
David L.

David L.

REFRIGERATOR AMANA ABB1924BRM00 Replaced jazz board and defrosted coil due to unit not cooling. ; used 1 WPW10503278 (ADC - JAZZ) from stock

Near Cornhill Pl, Rochester, NY 14608
Evan E.

Evan E.

WASHER WHIRLPOOL WTW4955HW1 Customer stating unit will not finish cycle. Upon inspection discovered that unit was missing correct drain hose. Checked for error codes. Unit was displaying code f8e1 for long fill. Also f2e1 for a stuck key error code. Discovered that start key was sticking causing issue with cycle selection. Also discovered that hot side of valve was failing to actuate. Ordering control and water valve ; ordrng 1 W11210459 (WATER VALVE ) and 1 W11256105 (CONTROL )

Near Pontiac St, Webster, NY 14580
David L.

David L.

DRYER WHIRLPOOL WED4850HW0 "Unit was not heating due to an open heater. Replaced heater. Unit tested good; dspstn on spec-tagged invntry: 1 279320 BLOCK-TERMINAL 1 279838 ELEMENT , and 1 TJ5655 CORD-5' 3w"

Near Cranbrooke Dr, Irondequoit, NY 14622
David L.

David L.

REFRIGERATOR KITCHENAID KRMF706ESS01 Customer had experienced water leaking into the ice bin/door area. Customer turned off the ice maker. Tested ice maker harvest and fill. Icemaker tested good. Freezer temp at 0 fresh food temps at 38. Suspecting ice maker and valve issue. Ordering both. ; ordrng 1 W11294907 (icemaker) and 1 WPW10341329 (water valve assy)

Near Tuliptree Ln, Rochester, NY 14617
Evan E.

Evan E.

WASHER WHIRLPOOL WTW4816FW2 Customer stated that unit would not spin. Checked for error codes. Unit was displaying code f7e1 for basket speed fault. Ran test cycle. Could hear motor attempting to run but never starting. Start capacitor is failing. Replaced capacitor. Ran test cycle. Unit tested good ; used 1 W11158831 (CAPACITOR) from stock

Near Winifred Dr, Webster, NY 14580
David L.

David L.

REFRIGERATOR MAYTAG MFI2269FRZ Replaced damper due to inconsistent temps. The deli cover is missing and is causing improper airflow and will need to be replaced gaskets are also torn ordering cover and gaskets. ; ordrng 1 W10827914 (appliance cover-canv) and 1 W10830048 (gasket-fip) and 1 W10830055 (gasket-fip)

Near Bloss St, Rochester, NY 14608
Steve M.

Steve M.

REFRIGERATOR GE ZIFI240PAII The compressor is running but not cooling at all. The unit has no refrigerant. The cost of repair will outweigh new unit

Near Covington Woods, Pittsford, NY 14534
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Unit would not turn on, also would not go into diagnostics. Power was going to machine. Replaced user interface. Repair successful."

Near Lambton Cir, Rochester, NY 14626
Shaiman C.

Shaiman C.

DISHWASHER KITCHENAID KDFE104DSS2 Unit fills with water but does not wash. No signs of operation from the motor. ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP

Near Creek St, Rochester, NY 14625
Dave F.

Dave F.

OVEN-MW COMBO JENN AIR JMW2427DS01 Replaced user interface for keypad disconnected error . Tested oven preheated to 350. Tested good . Tested microwave. Tested good . No error codes .

Near Woodcliff Terrace, Fairport, NY 14450
Dave F.

Dave F.

MICROWAVE KITCHENAID KCMS2055SSS2 Unit is not heating . Can hear the magnetron humming . Ordering magnetron W10859575 and diode WPW10269016; ordrng 1 WPW10269016 (wire-vltge)

Near Bowns Hill Ln, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KBFC42FTS07 Ice maker fill tube was frozen again . Defrosted fill tube . Cycled ice maker . Filled with water but was slow . Customer will install new water valve .

Near Gambin Hill, Fairport, NY 14450
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT311FZDM00 Unit is not defrosting. No metal was open. Could not get unit to force defrost ordering control and no metal. ; rqstng P&A on 1 WPW10352689 (cntrl-elec) and 1 WPW10392132 (bimetl-def)

Near Forgham Rd, Rochester, NY 14616
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Damper is leaking air and frosting. Secured damper with perma gum. Customer to monitor

Near Ellery Rd, Rochester, NY 14612
Dave F.

Dave F.

RANGE WHIRLPOOL WFG515S0ES1 "Techline SR 7726003012 . Unit not lighting . Called techline . Tested different wires . Tested good , power cycled unit . Unit is now working . Turn gas down on left front burner . Did seem to help it light ."

Near Kims Dr, Victor, NY 14564
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDF520PADM3 Customer states unit won’t clean the dishes. Motor seems to be working as it should. 7-1 error code stored. Heating element is visibly failed. Replacing heating element. ; ordrng 1 W10518394 (HEATING ELEMENT)

Near Bramblewood Ln W, Rochester, NY 14624
Dave F.

Dave F.

DISHWASHER MAYTAG MDB8979SEZ0 Called techline SR 7725999521 . The dispatch we received was for service pointer for tracks for the top rack . The tracks for that pointer do not go with this unit . The tracks are different. Unit needs adjusters . Ordering parts for adjusters . Called trade line . They gave me a PL auth MMDXN00APL1; ordrng 2 WPW10251047 (cover)s and 1 WPW10609578 (adjuster) and 1 WPW10609579 (adjuster) and 2 WPW10627763 (adjuster)s

Near Musket Ln, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR MAYTAG MVWB955FC0 The washer is getting stuck in drain. F3e1 error code. Cleared pressure hose port and tested. Calibrated and tested. The unit drained for a few minutes then failed again with F3e1 error code. Needs control ; ordrng 1 W10912345 (cntrl-elec)

Near Covington Woods, Pittsford, NY 14534
Steve M.

Steve M.

OVEN MAYTAG MEW6630DDS "Found temp probe out of range causing unit to thinks its preheated and fan constantly running. Put bottom oven temp probe in top oven. The top oven started working.The bottom door need hinges and hinge receivers. Quoted customer. ; rqstng P&A on 1 12001656 (sensor,ovn) and 2 WP74008014 (hnge-door)s and 2 WP74008015 (bracket)s"

Near Branch St, Livonia, NY 14487
Evan E.

Evan E.

OVEN WHIRLPOOL WFG770H0FZ0 Replacing DSI module due to unit not sparking at bake element. Replaced DSI board ran test bake cycle. Unit was still experiencing same issue. Tested harness for continuity harness tested good. Discovered that spark module wire was pinched between cabinet wall. Rerouted wire and test unit. Unit tested good

Near Manordale Ln, Rochester, NY 14623
Evan E.

Evan E.

COOKTOP JENN AIR JGRP436WP01 Customer stated that timer Chime was going off randomly. Upon arrival checked for error codes. No codes were present. Had customer shut off power at breaker and inspected connections at control and UI. Had customer power breaker back on and ran test bake cycle to 350. Could not replicate issue once resetting breaker and checking connections. Unit tested good.

Near Mill Rd, Pittsford, NY 14534
Evan E.

Evan E.

DISHWASHER MAYTAG MDB7601AWB Customer stated that unit was leaking. Ran test cycle and removed kick panel to observe. Could not replicate issue while in home. Observed unit for 20 mins while running. Could not replicate leak while observing unit. Suspecting that item may have been hanging through bottom rack causing spray arm to stop causing water to spray at front door. Customer to run cycle and report back if issue persists. ; dspstn on spec-tagged invntry: 1 wp6-919539 SEAL KIT

Near Stefenage Ct, Pittsford, NY 14534
Evan E.

Evan E.

WASHER MAYTAG MVWB765FW2 Customer stated that unit would not fill with hot water. Checked for error codes. Unit had multiple codes All pertaining to issue with water valve. Cleared codes and test valve in manual test mode. When accusing hot side of valve unit would not fill. Unit needs water valve. Replaced valve and ran diagnostic cycle. Unit actuated both valves as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 W11165546 VALVE

Near Humboldt St, Rochester, NY 14610
Evan E.

Evan E.

OVEN GE JGBP86BEB2BB Customer stated that control panel would not respond to commands but burners still work. Upon arrival attempted to run bake cycle unit would not accept commands. Removed rear panel and cleaned ribbon cable from UI to control. After doing so was able to run bake cycle. User interface is discontinued but unit is currently working. Customer to monitor

Near Sumner Park, Rochester, NY 14607
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDT750SAHV0 Replaced door gasket for unit leaking . Tested unit in auto diagnostics. Unit tested good no leaks .; dspstn on spec-tagged invntry: 1 W10300924V GASKET

Near Ashwood Ln, Victor, NY 14564
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF560SMYM00 Replaced main control board due to unit not defrosting . Tested unit tested good .

Near Ridgeview Dr, East Rochester, NY 14445
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRX988SIBM00 Water dispenser was being erratic. Found the UI for the deli drawer had corrosion on it . Replaced board tested unit . Everything is working as expected.

Near Fair Way, Penfield, NY 14526
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL W2RXEMMWQ00 Replaced thermostat. Tested unit tested good . Unit was in defrost when I left

Near Walworth-Ontario Rd, Walworth, NY 14568
Shaiman C.

Shaiman C.

WASHER KENMORE 110.8298311 Lid switch was damaged. Replaced switch. Unit testing good. ; dspstn on spec-tagged invntry: 1 285671 SWITCH-LID

Near Crossfield Rd, Rochester, NY 14609
Shaiman C.

Shaiman C.

WASHER AMANA NTW4516FW2 "Customer reports unit won’t start. Power present, but unit would not fill. Water lines were shut off at a location not near the machine. Customer states plumbing work was recently done in the house. Turned on water. Repair successful."

Near Biscayne Dr, Rochester, NY 14612
Shaiman C.

Shaiman C.

WASHER AMANA NTW4516FW3 Replaced control & calibrated. Unit testing good.

Near Lake Rd N, Hamlin, NY 14464
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced diffuser and thermistor due to freezing temps in the fresh food section. Tested damper in diagnostics. Customer to monitor

Near Ellery Rd, Rochester, NY 14612
David L.

David L.

OVEN WHIRLPOOL WFG530S0EB Customer had been experiencing ignition problems. Unit has been working since they called. Unable to recreate the issue. Verified extra ground was still in place. Updated harness has been installed. Made sure nothing was grounding the ignitor in the drawer. Ignitor is likely warping again causing intermittent issue. Recommending that it be replaced. The customer is going to think about the repair. Ignitor is WP9758079

Near Alberta Dr, Penfield, NY 14526
David L.

David L.

REFRIGERATOR KITCHENAID KRFF507HPS00 Replaced harness due to intermittent water. Unit tested good

Near Gallant Fox Ln, Webster, NY 14580
David L.

David L.

REFRIGERATOR KITCHENAID KBFS22EWMS5 Replaced water valve and defrosted ice maker fill tube. Customer to monitor only charges cost for part ATEC warranty

Near Hardwood Ln, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL KBSD618ESS01 Separator did not come with ice door. Ordering correct parts; ordrng 1 W10133603 (pad) and 1 WPW10504458 (door-chute) and 1 WPW10546285 (motor)

Near Windham Hill, Mendon, NY 14506
Evan E.

Evan E.

WASHER WHIRLPOOL WTW6600SW2 Customer stated unit was displaying LD code for long drain. Upon inspection discovered that pump impeller had come detached from pump causing issue. Replaced pump. Ran diagnostic cycle. Unit tested good

Near St Paul Blvd, Rochester, NY 14617
Evan E.

Evan E.

DISHWASHER FRIGIDAIRE FDB2410HIB2A Customer stated that unit was very noisy during beginning portion of cycle. Ran test cycle and could hear noise customer was referring to. Issue is with drain pump. Pump has become very noisy. Pump will need to be replaced. Ordering pump ; ordrng 1 5304483444 (DRAIN PUMP )

Near Copper Woods, Pittsford, NY 14534
David L.

David L.

REFRIGERATOR KITCHENAID KRFF507HPS00 Replaced harness due to intermittent water. Unit tested good

Near Gallant Fox Ln, Webster, NY 14580
Dave F.

Dave F.

WASHER WHIRLPOOL WTW8040DW4 Replaced water valve housing on unit . Calibrated unit . Tested unit in auto diagnostics. Unit tested good .

Near Dunn Rd, Lyons, NY 14489
Evan E.

Evan E.

DISHWASHER GE GDT720SGF0WW Unit is leaking since repair. Discovered that unit is leaking from wash motor clamp. Ordering wash motor clamp ; ordrng 1 WD24X23177 (HOSE KIT ) and 1 WD35X10382 (CLAMP KIT )

Near Waterford Cir, Rochester, NY 14618
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW7500GC0 F5E2 F5E3 F5E1 error codes stored. Ran auto test with no issues. Lid latch tested fine during a manual test of the lock. Unit testing good.

Near Flint St, Rochester, NY 14611
Steve M.

Steve M.

REFRIGERATOR GE PSS27SGNABS Replaced main control for no operation. The refrigerator started up and is cooling. ; dspstn on spec-tagged invntry: 1 WR55X10942P CONTROL

Near Trestle Trail, North Chili, NY 14514
Steve M.

Steve M.

DISHWASHER JENN AIR JDB9000CWP Replaced both upper rack adjusters for broken tabs. The dishwasher tests good. ; used 1 WPW10546503 (ADJUSTER) from stock

Near Jamie Lynn Dr, Churchville, NY 14428
Steve M.

Steve M.

DISHWASHER KITCHENAID KDTE104DSS Replaced top rack adjusters for broken tabs and fallen rack. The dishwasher tests good.

Near Antelope Ln, Rochester, NY 14623
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced ice maker due to open motor. Unit tested good

Near Country Village Ln, Hilton, NY 14468
Steve M.

Steve M.

RANGE WHIRLPOOL WEE510S0FV1 Replaced panel for paint coming off panel.

Near Cedars Ave, Churchville, NY 14428
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED7500GC0 F4E4 error code stored. No vent is installed on the unit. Seems to be heating as it should. Could not detect any issues.

Near Flint St, Rochester, NY 14611
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFF507ESS01 Fresh food section is frosted up again . Tested thermistors. All tested good . Evap fan is working good . Defrost mode was on basic . Cabinet has been sealed . . Called techline SR 7725981915. Tech line said to order evap fan and evap cover . Have evap fan on hand . Replaced evap fan . Zip tied and foiled tape thermistor in the correct location . . Customer is going to see if they can get unit replaced as this is a repeat issue .; rqstng P&A on 1 WPW10501260 (cover-evap)

Near Dewey Ave, Fairport, NY 14450
Steve M.

Steve M.

DISHWASHER KITCHENAID KUDS30FXWH9 "Found the dishwasher need a chopper blade, gasket main control and harness for not washing and no heat at the heater. The customer is going to replace. ; dspstn on spec-tagged invntry: 1 W10083957V CHOPPER 4 BLADE"

Near Rochester St, Avon, NY 14414
Steve M.

Steve M.

REFRIGERATOR KENMORE 596.762547 Tested ice maker Found frozen fill tube. Removed ice and tested. Water seems to come out good on second test. The Ff section was 39 degrees. 5he freezer was 6 degrees. Turned freezer temp down a notch. Customer is going to monitor.

Near Lakeville Groveland Rd, Geneseo, NY 14454
Steve M.

Steve M.

DRYER MAYTAG MDE5500AYW Found user interface is unresponsive. The unit needs a user interface. The washer next to it needs a bearing. The customer is going to replace.

Near Reservoir Rd, Geneseo, NY 14454
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Called Techline to document ice getting stuck in chute. Replaced ice door with no change. Techline recommending that the customer regularly clean the ice bin and pull off of the paddleSlightly before removing glass so ice has a chance to clear. Techline recommending changing the door to resolve issue. Ordering door SR7724761043; ordrng 1 LW11026425 (dor-fip)

Near Bright Stream Way, Webster, NY 14580
Shaiman C.

Shaiman C.

DRYER MAYTAG MEDB855DC3 "Customer reports the unit would not respond to functions a month prior, then after disconnecting then reconnecting power it started working again. Now the unit is completely unresponsive. 240v at the power supply 120v from each leg. Suspecting a faulty user interface. ; ordrng 1 W10849061 (USER INTERFACE ), dspstn on spec-tagged invntry: 1 279320 BLOCK-TERMINAL and 1 TJ5655 CORD-5' 3w"

Near Howard Rd, Rochester, NY 14606
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Unit is set at 45 but will not get above 36 and is freezing items. Ordering controls and thermistor. ; ordrng 1 W10838965 (thermistor) and 1 W11043763 (cntrl-elec)

Near Woodmill Dr, Rochester, NY 14626
Steve M.

Steve M.

REFRIGERATOR FRIGIDAIRE FFSS2325TE "Turned unit on to test. Compressor starts up and starts to cool. After a couple minutes the compressor shuts off. Manager at Aaron’s does not want to proceed with repair; rqstng P&A on 1 A01078804 (control), states that autho needed"

Near Spencerport Rd, Rochester, NY 14606
Dave F.

Dave F.

MICROWAVE WHIRLPOOL WOC75EC7HS00 F6E0 oven user interface lost connections . called techline SR 7725984517 . Door switch on the left is not contacting the door and recognizing the door isn't closed . Techline said order UI and Harness to appliance manager. Bring appliance board in case . ; ordrng 1 W11261165 (cntrl-elec) and 1 W11353765 (CONSOLE) and 1 W11356990 (HARNESS)

Near Partridge Hollow, Honeoye Falls, NY 14472
Steve M.

Steve M.

WASHER GE GFWH1200D0WW Found bellow is ripped causing water to leak. Quoted customer for repair. ; rqstng P&A on 1 WH08X10064 (gasket)

Near Burbank Dr, Geneseo, NY 14454
Steve M.

Steve M.

DRYER WHIRLPOOL WGD7500GW0 Found motor mount was shaking during operation. found side walls bent and was hitting drum. Added screw to fasten mount. Bent the side walls back but crinkled and is visible to customer. Customer not satisfied with dent on bottom rear corners. Called tech line sr# 7725969131 .

Near Ashwood Ln, Victor, NY 14564
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Frost in freezer . Found the door gasket wasn't even . Shimmed t brackets with stainless washers . Sealed cabinet . Heated door gasket reseated .. door is closing as expected. Set unit to recommend temps and turned humidity control on.

Near Autumn Oak Cir, Penfield, NY 14526
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDT780SAEM1 F6E4 float switch error code . Tested unit in auto diagnostics. Tested good . Ran unit in regular cycle.Unit is not having as many suds . Tested dispenser in diagnostics with soap in it . Soap was dispensed . Gave suggestions on best wash cycle . Unit is operating as expected. No issues found . If any more problems persists. May need a control if unit stops mid cycle .; dspstn on spec-tagged invntry: 1 W10888684 DISPENSER DOOR KIT and 1 WPW10605057 PUMP

Near Hillsboro Cove Cir, Webster, NY 14580
Dave F.

Dave F.

MICROWAVE JENN AIR JMW2430DS01 No error codes in unit . Tested unit on 350 . It is getting up to temperature and holding . Customer had calibrated unit and is the correct temperature that Is needed . Tested unit tested good .

Near Founders Green, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL GI0FSAXVY011 Drain tube duck bill was clogged . Replaced with updated drain tube . S Code S38253 . Defrosted drain . Unit is draining .

Near Lattimore Rd, Rochester, NY 14620
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KSF26C4XYY03 Condenser fan was not working . . Replaced fan . Condenser fan is working now . Tested unit . Tested good .

Near Harvard St, Rochester, NY 14610
Dave F.

Dave F.

WASHER WHIRLPOOL WFW8540FW0 Replaced control and UI . Tested unit in auto diagnostics. Unit tested good . Ran normal cycle . Unit tested good . Parts are covered office KB

Near Marcus Way, Farmington, NY 14425
Shaiman C.

Shaiman C.

DISHWASHER MAYTAG MDB8989SHZ0 "Customer reports the unit is leaking, especially on power wash setting, and won’t dry dishes. Could not recreate the leaking event. Machine appeared to be tilted forward. Adjusted legs & let the dishwasher run on power wash setting. Still no leaks present. 6-4 error code stored. Float switch was clear of any debris. Recommend customer to use less detergent to avoid any concerns of over sudsing."

Near Hillbridge Dr, Rochester, NY 14612
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW75HEFW0 Unit shuts off seconds after turning it on. Replaced control panel. Unit testing good.

Near Shafer St, Rochester, NY 14609
Shaiman C.

Shaiman C.

DISHWASHER JENN AIR JDTSS246GP0 "55 was displayed on the user interface, appeared to be frozen. Entered diagnostic mode and no error codes were stored. Exited out of diagnostics, and started unit with no issues. Suspecting the unit froze in the middle of a cycle. Also discovered the machine was filling with cold water, due to the water supply for dishwasher being connected to the cold water line under the sink. Instructed customer to run water at the sink before starting a wash cycle for best wash performance once the water supply issue is resolved. Otherwise, machine seems to be testing good."

Near Knickerbocker Rd, Pittsford, NY 14534
Shaiman C.

Shaiman C.

DRYER KENMORE 110.967427 Replaced control. Unit testing good.

Near Silco Hill, Pittsford, NY 14534
Shaiman C.

Shaiman C.

WASHER KENMORE 110.2087299 "Replaced lid switch, unit testing good. ; dspstn on spec-tagged invntry: 1 WP3949238 SWITCH-LID"

Near Coach Side Ln, Pittsford, NY 14534
Shaiman C.

Shaiman C.

DRYER KENMORE 110.967427 Replaced control. Unit testing good.

Near Silco Hill, Pittsford, NY 14534
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL MHW6630HW0 Unit violently shakes during spin cycle. Shipping bolts were still installed. Removed shipping bolts. Repair successful.

Near Heatherhurst Dr, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR GE GSH22JFXMBB I couldn't smell anything in refrigerator . Found old food . . Customer will have refrigerator cleaned . Also wants two water filters sent to them . Ordering part MWFP .; ordrng 2 MWFP (mwf refer water filt -DIRECT SHIP TO CUSTOMER )s

Near S Clinton Ave, Rochester, NY 14607
David L.

David L.

DISHWASHER KITCHENAID KUDS30IXBL9 Replaced control and gasket due to unit not responding and leaking; used 1 W10300924V (GASKET) from stock

Near Moscow Rd, Hamlin, NY 14464
David L.

David L.

WASHER MAYTAG MVWB766FW1 Replaced rusting dispenser drawer and the gearcase due to noise. Calibrated and tested unit

Near Lyncourt Park, Rochester, NY 14612
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Ice maker not working l has power going to unit . Tried to cycle icemaker . Ice maker not cycling . Ice maker that was brought with me has a broken fill cup . Ordering another ice maker W10882923; ordrng 1 W10882923 (icemaker), dspstn on spec-tagged invntry: 1 W10882923 ICEMAKER"

Near Hunters Ln, Rochester, NY 14618
Dave F.

Dave F.

RANGE JENN AIR JDS9860CDB00 Called customer about fan running after last being there . Cooling fan will continue to run if no sensor detected. Customer will turn breaker off.; saved tckt

Near Poplar St, Macedon, NY 14502
David L.

David L.

RANGE JENN AIR JGRP436WP02 Reassembled oven door and reinstalled.

Near Rockledge Dr, Ontario, NY 14519
David L.

David L.

REFRIGERATOR AMANA ATB2136ARW Fan blade fell off of fan motor. Tightened blade to shaft. Unit tested good.

Near Lake Bluff Rd, Wolcott, NY 14590
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB835DW3 "Customer states unit wont complete a cycle on normal setting, timer is not accurate. F3E2 F0E4 error codes stored. Cleared codes then ran test verification cycle. No issues present. Suspecting a faulty control and inlet thermistor. Replacing valves and control board. ; ordrng 1 W11165546 (VALVES) and 1 W11170706 (CONTROL)"

Near Roxborough Rd, Rochester, NY 14619
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL GC3SHAXVB01 Found the ice bucket full of ice. Removed ice. The flapper seems to be closing. Customer is going to make ice for a couple days and monitor. If problem persists preorder flapper.

Near Cabernet Cir, Fairport, NY 14450
Steve M.

Steve M.

DRYER WHIRLPOOL WHD5090GW0 Replaced console ui and knobs for no end of cycle signal. The knobs would not come out in one piece to remove from console. So I replaced them all. The dryer signaled at the end of cycle. The signal is not very loud but is present. The dryer tests good

Near Harwood Ln, Macedon, NY 14502
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRB329DMBW00 8 degrees in freezer. 39 in FF . 1.07 amps while running. Tried to call tech line but it was closed for updates at the time of call. Replaced main control and damper for arming temps. Customer is going to monitor. ; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ and 1 WPW10594330 CONTROL

Near Mill St, Phelps, NY 14532
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX735SDBM Replaced drain tube for ice accumulation on freezer floor. Tighten screws for door handle. Removed all ice. The refrigerator tests good.

Near William St, Geneva, NY 14456
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Replaced ui and evaporator cover for no cool in fresh food section. Same result. Only cooling freezer. Customer is going to contact customer service.

Near West St, Geneva, NY 14456
David L.

David L.

MICROWAVE WHIRLPOOL WMH31017HB2 The microwave relay will not latch. Replaced control with no change. Suspecting open magnetron thermostat or transformer. Ordering both; ordrng 1 W10269232 (thermostat) and 1 W10754299 (magnetron) and 1 W10832024 (thrmst-fix) and 1 W10836753 (transformr)

Near Lake Vista Ct, Rochester, NY 14612
Evan E.

Evan E.

RANGE WHIRLPOOL KSDG950ESS1 Customer stated that they received unit with rusted front door panel and lower lower kick panel. Upon inspection discovered both were had small rust spots on front or each panel. Replaced door panel & kick panel. Unit tested good

Near S Washington St, East Rochester, NY 14445
David L.

David L.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Switch shim will not stay on the door because it’s too warped. Ordering left door; ordrng 1 W11104477 (dor-fip)

Near Bay Rd, Webster, NY 14580
Evan E.

Evan E.

RANGE WHIRLPOOL WFG320M0BW2 Customer stated that they were unable to set clock on stove and light in oven would not turn on. Upon inspection discovered that control would not accept commands could not set clock or start bake cycle. Control is failing. Replaced control. Ran test bake cycle. Set clock for customer. Unit tested good

Near W Elm St, East Rochester, NY 14445
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE104HWH0 Customer was concerned that there is small amount of water in bottom of pump where filter sits at end of the cycle. Advised customer that this is normal all units have small amount of water there at end of cycle. Ran diagnostic cycle. Unit completed cycle as it should. Unit tested good

Near Wildflower Dr, Walworth, NY 14568
Evan E.

Evan E.

WASHER WHIRLPOOL WTW4816FW2 Customer stated that unit was not finishing cycle. Checked for error codes upon arrival. Unit was displaying code f5e1 code lid lock fault. Attempted to run test cycle. Lid would not lock. Replaced lid lock and ran diagnostic cycle again. Lid locked as it should. Unit completed cycle. Ran unit on quick wash to confirm function outside of test mode. Unit tested good

Near Ford Rd, Newark, NY 14513
Evan E.

Evan E.

REFRIGERATOR MAYTAG MFW2055DRM01 Replacing drain tube due to unit not draining properly causing sheet of ice to form on floor. Replaced drain tube. Reassembled unit. Unit tested good collecting portion of labor. Manufacturer to cover remaining cost. S code S38230

Near Butcher Rd, Hilton, NY 14468
Evan E.

Evan E.

RANGE WHIRLPOOL WFG525S0HZ1 Replacing cooktop due to customer receiving unit with dented cooktop. Replaced cooktop. Unit tested good

Near Walzer Rd, Irondequoit, NY 14622
Steve M.

Steve M.

MICROWAVE WHIRLPOOL WMH53521HZ Painted scorch mark by metal rack that was causing unit to spark when cooking. The microwave tests good.

Near Hamlin Dr, Canandaigua, NY 14424
Steve M.

Steve M.

RANGE WHIRLPOOL WFE510S0AS0 "Customer states that after product is boiling , she turns down to simmer but still keeps boiling. Tested with pot of water and the element turned on and off as expected. Customer is going to monitor."

Near Cheshire Glen Rd, Canandaigua, NY 14424
Evan E.

Evan E.

WASHER MAYTAG MVWC465HW2 Customer stated that unit is still out of balance after previous visit. Customer had load ready to be spun out upon arrival. Ran drain & spin cycle with load inside unit. Could hear tub banging into cabinet during final spin with very small load inside basket. Suspecting issue is with suspension all other parts check out. Ordering suspension ; ordrng 1 W11217817 (SUSPENSION )

Near Miyah Dr, Webster, NY 14580
Evan E.

Evan E.

COOKTOP KITCHENAID KFGU706VSS01 Customer stating that unit is making noise still and as soon as gas it shut off unit stops. Suspecting that noise is coming from gas valve solenoid or pressure regulator. Due to customer hearing noise In back right corner where gas line inlet is. Ordering regulator & solenoid ; ordrng 1 W10368615 (GAS VALVE SOLENOID ) and 1 W11087445 (PRESSURE REGULATOR )

Near Cardogan Square, Rochester, NY 14625
David L.

David L.

REFRIGERATOR MAYTAG MFI2570FEZ06 Ice bucket jamming caused motor shaft to strip unable to separate couple and motor. Ice maker assembly will need to be replaced; ordrng 1 WP63052-2 (impeller) and 1 WPW10309864 (divider)

Near Wilder Rd, Hilton, NY 14468
Shaiman C.

Shaiman C.

WASHER FRIGIDAIRE FTF530FS0 "Customer reports the unit is not latching. When attempting to start any function on the unit, no lights or indicators illuminate. The door lock light should illuminate when the door is closed and would stay illuminated only when the latch is engaged. Unable to test for power being sent to/from timer due to the dryer being mounted on top of the washer. Second man is needed to properly diagnose. Returning with latch, timer, and second person.; ordrng 1 137394000 (TIMER)"

Near Adams St, Rochester, NY 14608
David L.

David L.

DRYER WHIRLPOOL WGD8000DW4 Customer was concerned with unit turning on after the cycleEnds. This is due to the wrinkleShield option and is normal operation. Went over use and care with the customer

Near Wiler Rd, Hilton, NY 14468
Evan E.

Evan E.

MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Replacing control and light socket due to unit blowing bulb as soon and new bulb was installed. Replaced control. Replaced socket. Unit tested good

Near Constance Way W, Rochester, NY 14612
Evan E.

Evan E.

RANGE WHIRLPOOL KGST307HWH Replacing right front valve due to valve failing to release gas in order for unit to light. Replaced valve and tested burner. Unit tested good

Near Bluestone Hollow, Webster, NY 14580
Evan E.

Evan E.

WASHER WHIRLPOOL WTW7000DW0 Customer stated that unit was very noisy during agitation. Checked for error codes unit was displaying code f5e4 for lid not opened in between cycles. Ran test cycle. During agitation portion of cycle could tell that wash plate was loose. Stoped cycle and tightened wash plate bolt. Ran diagnostic cycle again. Unit was much quieter. Ran unit for customer. Unit tested good

Near Southbrook Dr, Ontario, NY 14519
Evan E.

Evan E.

RANGE WHIRLPOOL WFE505W0HS1 Ordered replacement panels due to original panels being rusted. Upon opening new panels discovered those are also rusted. Custom tee does not want them installed. Reordering panels ; ordrng 2 WPW10162245 (PANEL )s

Near Frost Meadow Trail, Rochester, NY 14612
Evan E.

Evan E.

RANGE WHIRLPOOL KSDB900ESS3 Replacing cooktop panel and left side panel due to customer receiving unit with large dent in left side corner. Also large dent on left side of cooktop. Replaced cooktop and left side panel. Unit tested good

Near Fairmont Dr, Webster, NY 14580
Steve M.

Steve M.

DRYER WHIRLPOOL WGD5000DW2 "Replaced rollers, idler and belt for noisy operation. The dryer tests good. ; dspstn on spec-tagged invntry: 1 341241 BELT and 1 4392065 REPAIR KIT"

Near Athena Drive, Avon, NY 14414
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Attached mullion that came off top clip causing door to not close properly. Caulked gaps in frame where liner meets cabinet. The refrigerator tests good.

Near Armstrong Rd, Scottsville, NY 14546
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 Replaced fresh food light for no lights. Used the existing fresh food light in freezer and all lights work now. ; dspstn on spec-tagged invntry: 1 WPW10515058 LIGHT

Near Crossing Creek Dr, Fairport, NY 14450
Evan E.

Evan E.

WASHER MAYTAG MVWB980BG0 Customer stating that unit is flashing error code HC at end of cycle. Tested log valve according to test # 2 on tech sheet found that hot side valve was causing issue. Customer also stated that unit was very noisy while in spin. Discovered that bearing had begun to become very noisy. Suspecting seal had worn causing water to leak into bearing. Ordering bearing. ; ordrng 1 W10435302 (BEARING KIT ) and 1 W10761636 (CONTROL) and 1 W10853723 (LOG VALVE )

Near Evergreen Ln, Ontario, NY 14519
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL NA123 Ice in side wall. Customer is going to thaw. No charge. Kim’s family

Near Embury Rd, Rochester, NY 14625
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT549SZDM00 Replaced compressor and evaporator for no cool. The refrigerator tests good.

Near Sherwood Ave, Webster, NY 14580
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT970SAHW0 Replaced hinges for door not closing. The door closes properly now.

Near Main St, Geneseo, NY 14454
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced ice box for warped box. Raised left side again. The ice box os level now.

Near Elm St, Geneseo, NY 14454
Steve M.

Steve M.

REFRIGERATOR GE PFCS1RKZHSS Tested ice maker and it had hard time ejecting ice. Ordering Ice maker; ordrng 1 WR30X28693 (ICE MAKER)

Near Fairport, NY 14450
Dave F.

Dave F.

DRYER WHIRLPOOL WED8500DC4 F4E4 L2 line error code . F6E3 Acu cannot UI . Checked power coming to unit has power . Connections are tight . Replaced UI and control. Tested unit air flow has poor air flow . Customer will clean vent . Left other parts with customer.; dspstn on spec-tagged invntry: 1 279320 BLOCK-TERMINAL

Near Brownsville Rd, Victor, NY 14564
Dave F.

Dave F.

REFRIGERATOR JENN AIR JF42SSFXDA02 "Ice maker is leaking and dripping on the rails causing the unit door not to close all the way . Cleaned rails off and made sure that the door is sealing tight . Gasket is sealing . Ordering icemaker WPW10277450 . Ice maker bin rails are not pulling back in as they should . Ordering rails 2306116 , 2306117; ordrng 1 2306116 (slide) and 1 2306117 (slide) and 1 WPW10277450 (icemaker)"

Near Woodworth St, Victor, NY 14564
Shaiman C.

Shaiman C.

DISHWASHER FRIGIDAIRE FFID2426TD0A Unit would not turn on. Bad connection to the power wires prevented machine from getting power. Cleaned and secured connection. Unit testing good.

Near Cashmere Ln, Irondequoit, NY 14609
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT148FZDB00 Refrigerator not cooling . Checked frost pattern on evaporator. Ice build up only on top right of evap . Ordering evap W10836706. Compressor WPW10507886 and UV drier WPW10143759; ordrng 1 W10836706 (evaporator) and 1 WPW10143759 (drier UV) and 1 WPW10507886 (compressor)

Near Hathaway Dr, Farmington, NY 14425
Shaiman C.

Shaiman C.

DRYER MAYTAG MGDB835DC4 "F2E1 error code stored. Ignitor is getting power, but isn’t turning on. Unit also won’t stop spinning when door is opened. Continuity present with door open and closed. Replacing door switch, ignitor, and UI. ; ordrng 1 279311 (IGNITOR ) and 1 W11036551 (DOOR SWITCH) and 1 W11158457 (USER INTERFACE )"

Near Willowcrest Dr, Rochester, NY 14618
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29BBMS00 Replaced noisy fresh food evaporator fan motor; dspstn on spec-tagged invntry: 1 W10633627 MOTOR-EVAPORATOR

Near Peak Hill Dr, Rochester, NY 14625
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL MVWC565FW1 "Customer states water is left over at the bottom of machine and occasionally won’t go past the rinse cycle. No error codes stored. Unit completed test verification cycle with no issues. Lid lock works on command. Drain pump is working as it should. No shifter fault codes and unit shifts from drain-spin and vice versa with no complications. Addressing the intermittent “stuck in cycle” issue, replacing control board. ; ordrng 1 W11162438 (CONTROL )"

Near Nory Ln, Rochester, NY 14606
Dave F.

Dave F.

RANGE JENN AIR JDS9860CDB00 "Called techline SR 7725960941 . Unit will not turn on. Says call for service . Sensor and control can cause this . Found the sensor connector melted . Ordering harness, control and sensor .; rqstng P&A on 1 12001656 (sensor,ovn) and 1 74011728 (harness- m) and 1 WP8507P231-60 (cntrl-elec)"

Near Poplar St, Macedon, NY 14502

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