Local Reviews

Appliance Tec Rated 4.8 out of 5 stars based on 941 customer reviews

Evan E.

Evan E.

WASHER WHIRLPOOL WFW92HEFC0 Customer stated unit is producing a rattling noise since last repair. Checked for codes. No codes present. Ran test cycle. Discovered that rotor bolt was loose causing issue. Tightened rotor bolt ran test cycle again. Unit tested good

Near Tennyson Way, Pittsford, NY 14534
Evan E.

Evan E.

WASHER KENMORE 110 45872404 Customer stated units tub was sitting lower than it should and unit was not draining. Upon inspection discovered that area where support spring mounts to had cracked and broken. Cabinet is no longer made by manufacturer. Warranty company to offer customer buy out

Near Neuchatel Ln, Fairport, NY 14450
Evan E.

Evan E.

DISHWASHER MAYTAG MDB7749SBW1 Customer stating unit will not drain. Upon inspection discovered that unit would not run pump after selecting cancel/drain cycle. Pump is not receiving voltage. Unit needs control and UI. Customer has decided to replace unit. Collecting service call fee; dspstn on spec-tagged invntry: 1 W10595568 CNTRL-ELEC

Near Beekman Pl, Rochester, NY 14620
Steve M.

Steve M.

MW-HOOD COMBO MAYTAG MMV4205DS1 Replaced door switches for light staying on and fan running while not in use. The microwave tested good. ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK

Near Hopper Hills Way, Mendon, NY 14506
Evan E.

Evan E.

DISHWASHER FRIGIDAIRE FGID2474QF0B Replaced control board due to old board failing to send power to dispenser. Replaced control ran multiple test cycles. Unit tested good dispenser now functioning as it should.

Near Clover St, Rochester, NY 14610
David L.

David L.

RANGE WHIRLPOOL WFG525S0HZ0 Checked oven for temp issues. Went over use and care with the customer and made sure door was shutting properly. Unit testing good. Showed customer calibration.

Near Morgan Ct, Brockport, NY 14420
Steve M.

Steve M.

DISHWASHER FRIGIDAIRE FPHD2491KF0 Found the door switch is has loose connection in both switches. Quoted customer for door switch replacement ; rqstng P&A on 1 5304475570 (latch)

Near Winchester Dr, Fairport, NY 14450
Steve M.

Steve M.

WASHER WHIRLPOOL GHW9400PL0 Replaced water valve for water entering machine while not on. The washer tested good.

Near Butterfly Ln, West Henrietta, NY 14586
Steve M.

Steve M.

REFRIGERATOR KITCHENAID MBF2258DEH00 The refrigerator was working on arrival. The customer stated that it sopped cooling. Tested in diagnostics and the unit passed all tests. Found some frost on back wall of freezer but the coils are clear at the bottom. Change adaptive defrost to normal defrost. The customer is going to monitor. ; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ

Near Tree Top Ln, West Henrietta, NY 14586
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Replaced compressor and die dryer for no cool. The refrigerator tested good.

Near Chamberlain Rd, Honeoye Falls, NY 14472
Dave F.

Dave F.

DISHWASHER KENMORE 587.14024200A New inner door panel came with gasket . Installed inner door panel . Tested dishwasher. Tested good . No leaks .

Near Traditions Pl, Henrietta, NY 14467
Dave F.

Dave F.

OVEN JENN AIR W132B Replaced broken wire and connector to bake element. Tested unit . Tested good

Near Parkview Manor Cir, Honeoye Falls, NY 14472
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL TGDS780JQ1 "Dryer would not heat and made a clicking noise. Belt was damaged and a roller was frozen. Thermal fuse was also defective. Installed maintenance kit and replaced thermal fuse. Unit testing good. ; used 1 4392065 (REPAIR KIT), and 1 WP3392519 (FUSE-THERMAL) from stock"

Near Longridge Ave, Rochester, NY 14616
Shaiman C.

Shaiman C.

OVEN WHIRLPOOL WGG745S0FS "Replaced broken door glass, unit testing good."

Near Owens Rd, Brockport, NY 14420
Steve M.

Steve M.

WASHER WHIRLPOOL WTW4855HW1 Replaced agitator and wash plate for agitator falling off. The washer tests good.

Near 10th St, Piffard, NY 14533
Evan E.

Evan E.

DRYER WHIRLPOOL WGD75HEFW0 Customer was experiencing same issue as before unit was producing a rattling noise. Discovered that ignitor bracket was loose causing rattling. Tightened screws for bracket and ran unit. Could not replicate issue once doing this. Customer to run multiple loads and report back if issue persists.

Near Coach Side Ln, Pittsford, NY 14534
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE104DWH2 Customer stated unit was not filling with water. Upon inspection discovered that solenoid in water valve is failing. Replaced water valve. Ran test cycle. Unit tested good

Near Sandringham Rd, Rochester, NY 14610
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTM354ESS3 Customer stated that dispenser would not open. Upon inspection discovered that gasket for dispenser door had come off. Reseated gasket and tested dispenser. Unit tested good ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER

Near Corral Dr, Penfield, NY 14526
David L.

David L.

DISHWASHER KITCHENAID KDTE234GPS0 "Customer pointed out that dishes were wet. Counseled customer about using 8 hour delay, hot water and sani rinse; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER"

Near Washington Ave, Rochester, NY 14617
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF540CWHZ Freezer door seal was not making contact with mullion. Adjusted rails so that the door would seal. Put humidity control on. Customer to monitor.

Near Pathway Ln, Webster, NY 14580
David L.

David L.

DISHWASHER KITCHENAID KDTE234GPS0 Unit was not washing due to an open sump motor. Replaced sump. Unit tested good.

Near Edside Dr, Rochester, NY 14609
David L.

David L.

DRYER KENMORE 110.70012 Debris is dryer felt causing a noise. Cleaned felt . Unit testing good.

Near Goodman St N, Rochester, NY 14607
Evan E.

Evan E.

WASHER AMANA NTW4516FW2 Customer stated unit would not start cycle. Checked for codes. Unit was displaying oversudsing error code. Cleared code. Ran diagnostic cycle. Unit completed cycle as it should. Had customer start load while in home to ensure unit was functioning properly. Unit tested good ; dspstn on spec-tagged invntry: 1 W11170317 CONTROL

Near Cedarwood Terrace, Rochester, NY 14609
Evan E.

Evan E.

WASHER MAYTAG MHWE201YW00 Customer stated that unit was flashing f9e1 code for long draining. Upon inspection discovered that drain pump filter was full of debris. Drained water from unit and removed debris from filter. Ran test cycle. Unit tested good

Near Phaeton Dr, Penfield, NY 14526
David L.

David L.

WASHER WHIRLPOOL WFW75HEFW0 Found broken wire going to drain pump at the connector. Repaired and tested. Unit tested good.

Near Smith St, Rochester, NY 14606
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFX2570AEM4 "S38253The drain tube in the freezer was plugged with ice, causing ice accumulation in the defrost tray and the freezer floor.I Replaced the drain tube and removed all the ice accumulation in the freezer.The refrigerator checks good."

Near Lexington Pkwy, Rochester, NY 14624
Steve M.

Steve M.

WASHER AMANA NTW4516FW3 Customer complained of washer stuck i. Rinse cycle and would not agitate or drain. Tested in diagnostics and the washer worked as expected. Ran manual diagnostics and all functions worked. Tested in regular cycle and it worked as expected. Tested in auto test and it passed. Found a bolt directly under shroud that may have caused the noise when heavy load put in washer and tub pushing down on it. Removed bolt. Lowered legs to raise washer.

Near Spruce Ave, Rochester, NY 14611
Steve M.

Steve M.

REFRIGERATOR MAYTAG MRT118FFFE04 The refrigerator was running and cooling on arrival. The evap fan and condenser fan motor are both working as expected. Found no abnormal noises. The refrigerator tested good.

Near Gregory Hill Rd, Rochester, NY 14620
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDF520PADM7 Customer concerned about the unit not cleaning dishes. Unit fills with cold water then drains without washing. Motor should be replaced. ; ordrng 1 W11025157 (SUMP MOTOR)

Near Highview Dr, Hamlin, NY 14464
Steve M.

Steve M.

WASHER AMANA NTW4516FW2 Found the actuator was not installed properly and the unit would not agitate. Found the pressure switch hose was not fastened to tub. Fastened hose. Tested washer with clothes in it. It filled and agitated. The washer tested good.

Near Ronnie Ln, North Chili, NY 14514
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED4815EW1 Front panel came damaged & wrong part for door. Ordering new parts.; ordrng 1 W10806345 (PANEL) and 1 W10861224 (DOOR)

Near Owens Rd, Brockport, NY 14420
Dave F.

Dave F.

MICROWAVE WHIRLPOOL WMH32519HZ3 Replaced door assembly due to door not opening as it should and catching . Door is now opening as expected and closing like it should .

Near Mayfield St, Rochester, NY 14609
Dave F.

Dave F.

RANGE MAYTAG MGR6600FZ "Replaced control , spark module , burner , ignitor and wire harness . Tested oven by heating to 350 . Started right up . Have to wait when the gas turns off and then turns back on that's when it would not light again. Let unit cycle multiple times . Unit turn on every time . Tested good ."

Near W Linden Ave, East Rochester, NY 14445
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDT730PAHZ0 F2E2 error code user interface failure . Replaced user interface. Tested unit in auto diagnostics tested good .

Near Shelter Creek Ln, Fairport, NY 14450
Dave F.

Dave F.

DRYER MAYTAG MED8630HC0 Dryer making rattling noise . Found blower housing was making a lot of noise . Tighten screws to housing . Tested unit . Tested good .

Near Cathedral Oaks, Fairport, NY 14450
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WGD5000DW3 Timer keeps moving past “off” to wrinkle shield. Unit shuts off but the customer is concerned that the timer continues past wrinkle shield. Tech line is concluding it as normal operation. SR: 7725105699

Near Chamber Valley Estates, Spencerport, NY 14559
Evan E.

Evan E.

COOKTOP JENN AIR JGD3430BS00 Replacing valve for right rear burner due to valve being seized. Also replacing orifice holders due to Burner head screws corroding and breaking in orifice holders. Replaced 3 orifice holders. Ordering RF orifice holder ; ordrng 1 74009553 (RF ORIFICE HOLDER)

Near Woodard Rd, Webster, NY 14580
Shaiman C.

Shaiman C.

DRYER MAYTAG MGDB765FW0 Replaced control and flame sensor unit testing good.; pckd up 1 WP338906 (SENSOR)

Near Stone Fence Rd, Rochester, NY 14626
David L.

David L.

REFRIGERATOR MAYTAG MBF1958FEW Icemaker was not filling due to a frozen fill tube. Thawed tube. Recommending that the customer have a plumber replace the needle valve.; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER

Near Larkwood Dr, Rochester, NY 14626
David L.

David L.

WASHER WHIRLPOOL WTW5000DW Control is loosing power. Ordering control board; ordrng 1 W10634026 (cntrl-elec)

Near Chamberlain St, Rochester, NY 14609
David L.

David L.

REFRIGERATOR JENN AIR JSC24C8EAM00 Customer was noticing low buzzing noise. Insulated cap tube in fresh food evap. Also leveled unit so doors swung closed better.

Near MacIntosh Dr, Rochester, NY 14626
Evan E.

Evan E.

MICROWAVE WHIRLPOOL WMH31017HS2 Replacing control due to light socket underneath unit not receiving power. Replaced control unit tested good

Near Ranney Dr, Fairport, NY 14450
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT518SZFM Main harness has been damaged and will need to be replaced. Ordering harness. ; ordrng 1 W11222985 (HARNESS)

Near Electric Ave, Rochester, NY 14613
Evan E.

Evan E.

OVEN KENMORE 790.9602041 Customer stated bake cycle was not working. Checked bake element for continuity. Element tested open. Ordering element. ; ordrng 1 316075103 (BAKE ELEMENT )

Near New Wickham Dr, Penfield, NY 14526
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFW2055FRZ00 Found evap fan motor getting power but not running. Ordering evap fan motor. ; ordrng 1 WPW10464673 (motor-evap)

Near Arnett Blvd, Rochester, NY 14619
Steve M.

Steve M.

OVEN AMANA AER6303MFS2 Found control has stuck key error and sensor error code. Sensor and harness test good. Ordering control; ordrng 1 W11297545 (CONTROL )

Near Meigs St, Rochester, NY 14607
Shaiman C.

Shaiman C.

DRYER MAYTAG MGDB755DW3 "Customer concerned of a loud squeaking noise. Rollers were frozen. Installed repair kit. Handle is also broken. Shipping new handle to customer. ; ordrng 1 W10861225SHIPDIRECT (SHIP DIRECT ), used 1 4392067 (REPAIR KIT) from stock"

Near Boxborough Ln, Rochester, NY 14616
Evan E.

Evan E.

MICROWAVE WHIRLPOOL WMH31017AS3 "Customer stated that light underneath unit was not working after changing bulb. Upon inspection discovered socket was not getting power. Ordering control ; ordrng 1 W10810046 (CONTROL ), dspstn on spec-tagged invntry: 1 W10269458 SWITCH"

Near Ranney Dr, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR KENMORE 106.5050399 Color of the handles that came in we're wrong color . Ordering the right color .; ordrng 1 WP2203570J (extension) and 1 WP2203571J (extension) and 1 WP2206934J (handle)

Near Creek Pointe, Farmington, NY 14425
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDF520PADW0 Found two ui leds not lighting. Ordering console. Tested in diagnostics and the dishwasher passed all tests. ; rqstng P&A on 1 W10836798 (console)

Near Daisy Ln, North Chili, NY 14514
David L.

David L.

RANGE WHIRLPOOL WFG540H0ES1 SR7725089721 called techline due to repeat ignition issue. Verified that there was no trace voltage from neutral to ground. Techline recommending placing the main harness. Customer is refusing parts. Waiting to hear back from the customer to proceed ; O-emld tckt

Near Webster, NY 14580
David L.

David L.

REFRIGERATOR KITCHENAID KFCO22EVBL5 Left hand freezer door closure spring is not operating. Ordering slide. Also replacing torn refrigerator gasket. S/c already paid on previous repair. ; ordrng 1 W10830047 (gasket-fip) and 1 WPW10330994 (bracketSLIDE)

Near Piccadilly Square, Rochester, NY 14625
Steve M.

Steve M.

COOKTOP WHIRLPOOL WFE525S0HV0 Found the right front burner not heating. As I was testing the burner it started heating. Ordering element and switch for intermittent operation. ; ordrng 1 W10823729 (elmnt-surf) and 1 WPW10434452 (switch-inf)

Near Hogback Hill Rd, Palmyra, NY 14522
Steve M.

Steve M.

STACKED LAUNDRY GE GUD24ESSJ0WW Replaced main control for washer not spinning or agitating. Replaced water valve for no water at cold side. The water valve tested good. The control failed. The washer is overfillingnand I tested the pressure switch and it tested good. During testing the pressure switch the washer was suppose to agitate but instead drained water out.. Ordering another control; ordrng 1 WH12X22744 (board control asm)

Near Reeves Rd, Marion, NY 14505
Steve M.

Steve M.

FREEZER WHIRLPOOL WZC3115DW01 Prsring compressor for not cooling. ; ordrng 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)

Near Sessler Dr, Geneva, NY 14456
David L.

David L.

FREEZER WHIRLPOOL KRFC302EPA "Customer is seeing low ice production and ice cubes are hollow, indicating low water pressure. Water line was slightly kinked. Pulled out fridge and unlinked hose and pulled water line from the basement. Checked water flow into icemaker."

Near Winding Creek Ln, Rochester, NY 14625
David L.

David L.

RANGE KITCHENAID KSDG950ESS1 Found that the connector near the control had the neutral backed out and was not making a good connection. Repaired connection. Fan tested good.

Near Mill Rd, Rochester, NY 14626
Evan E.

Evan E.

OVEN JENN AIR JJW3430DP00 Customer stated that while running a bake cycle unit displayed F2E0 error code for keypad being disconnected. Power was shut off to unit upon arrival. Turned power back on unit was still displaying code. Replaced keypad and ensured all connectors were seated properly. Tested panel and all functions. Unit tested good

Near Angels Path, Webster, NY 14580
Evan E.

Evan E.

WASHER MAYTAG MAV7501EWW Customer stating unit is very loud in spin after repair. Ran unit on normal cycle. During agitation could hear noise customer was referring too. Main bearing inside transmission has gone bad. Customer does not want to proceed with repair. Customer to be reimbursed for drain pump install.

Near Regatta Dr, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER KITCHENAID KUDS35FXBL8 Replacing adjusters due to top rack falling causing rack not to slide in and out of cabinet. Replaced adjusters also tightened door handle. Ran diagnostic cycle. Customer had error code for cool water coming into machine. Recommending running hot water at sink before starting cycle. Also recommending use of rinse aid to assist with drying.Unit tested good otherwise

Near Coastal View Dr, Webster, NY 14580
Evan E.

Evan E.

RANGE WHIRLPOOL GW397LXUS06 "Replacing control , control panel and switch membrane due to unit not accepting commands on user interface. Key pad was not functioning and customer could not select bake or broil cycle. Replaced all parts listed. Tested keypad to confirm function. Unit tested good"

Near Hightower Way, Webster, NY 14580
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL WRT311FZDB01 Customer stating that fridge door was not shutting properly. Door would not close on it’s own unless force was applied to shut door. Unit needs feet adjusted. Adjusted feet for customer. Raised front of unit. Doors are now shutting as they should. Unit tested good

Near Williamson, NY 14589
Dave F.

Dave F.

DISHWASHER KITCHENAID KDFE104DSS2 "F9E1 error code diverter can't find position. User interface was not being responsive and not waking up when touched . Ran in auto diagnostics .wash pump turned on was working when it went to the next cycle it turned off . Wash pump is leaking. Ordering user interface WPW10537336, control W10854215 . Bring wash pump in case WPW10605057. ; rqstng P&A on 1 W10854215 (cntrl-elec) and 1 WPW10537336 (panel-cntl), dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"

Near Hidden Oaks, Pittsford, NY 14534
Evan E.

Evan E.

WASHER MAYTAG MVWB835DW4 Replacing gear case and rotor due to unit making loud grinding while agitating. Replaced gear case . Replaced rotor ran calibration cycle Ran diagnostic cycleUnit tested good

Near Meadow Cove Rd, Pittsford, NY 14534
Evan E.

Evan E.

DRYER MAYTAG MEDC415EW1 Customer stated that unit would not run but drum light was still on. Upon inspection discovered that thermal fuse tested open. This is causing issue. Replaced thermal fuse. Ran test cycle. Unit tested good ; used 1 WP3392519 (FUSE-THERMAL) from stock

Near Lincoln Rd, Macedon, NY 14502
Evan E.

Evan E.

WASHER WHIRLPOOL WTW8500DC1 Customer stated that unit was flashing error code f3e1( pressure system fault) unit also was displaying F6e2 error code (UI cannot hear ACU) attempted to run test cycle unit would continually flash f3e1 code while attempting to do so. Replaced control. Ran diagnostic cycle. Ran calibration cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 WP353244 HOSE

Near Salt Rd, Webster, NY 14580
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Found spray arm was getting stuck causing the dishwasher to leak. Removed and reassembled. The dishwasher tested good

Near Heritage Dr, Geneseo, NY 14454
Steve M.

Steve M.

REFRIGERATOR FRIGIDAIRE FFTR1621QB2 Re diagnosed the refrigerator. The unit would start and then shut off shortly after. Put a main control it to see if it's a board problem. Same result. Did not replace. Tested compressor and found low charge but the compressor shouldhave been running full time but was off and cold like it was not trying to run. Added refrigerant to see if that made a difference. If problem persist replace refrigerator.

Near Pilgrimport Rd, Lyons, NY 14489
Steve M.

Steve M.

WASHER MAYTAG MVWB765FW3 Replaced user interface for no response at ui. The washer tasted good.

Near Big Tree Rd, Hemlock, NY 14466
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDTA50SAH0 "Found only a stuck key error code in diagnostics. Tested dishwasher in diagnostics and it functioned as expected. The heater turned on. Found no rinse agent in dishwasher. Customer is complaining of dishes not drying. Told customer to run hot water at sink, use rinse agent and use high temp wash. Customer was argumentative and I left."

Near Border City Rd, Geneva, NY 14456
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL MGD5630HW0 Customer is concerned about condensation in the UI and unit shutting off intermittently. Replacing control and UI.; ordrng 1 W11310057 (UI) and 1 W11350257 (ACU)

Near Edgemere Dr, Rochester, NY 14612
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL KUDS35FXSSA "Unit powers on and fills, but will not spray. Motor should be replaced. Replacing adjusters under S Code. S-Code: S23010; ordrng 1 W10712394 (ADJUSTER KIT) and 1 WPW10780877 (SUMP)"

Near Dartmouth St, Rochester, NY 14607
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 Replaced condenser fan motor for blade falling off causing excessive noise and not cooling properly. The refrigerator tested good.

Near Mapleview Dr, Shortsville, NY 14548
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 Door was squeaking. Lubricated washer on the ff door. Door closes nicely without squeak.

Near Bright Oaks Dr, Rochester, NY 14624
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF989SDAH00 Unit has a plugged drain tube. Moved ice from fresh food and cleaned drain tube. Operating ok.

Near Trails End, Rochester, NY 14624
Dave F.

Dave F.

WASHER KENMORE 110.2810231 Washer bearing has failed and is leaking . Quoted customer for repair. She is going to speak with husband about it and possibly buy a new washer .

Near Parkside Pl, Lima, NY 14485
Shaiman C.

Shaiman C.

WASHER AMANA NTW4516FW2 Replaced harness unit testing good.

Near Ronnie Ln, North Chili, NY 14514
David L.

David L.

REFRIGERATOR KITCHENAID KRFC300ESS01 Replced. doors due to rust. Unit tested good.

Near Redfern Dr, Churchville, NY 14428
Shaiman C.

Shaiman C.

DRYER MAYTAG MEDB766FW0 "Past time frame, customer request to come back another day. Left parts with customer.; schdld next appmnt for 6/20 THU !"

Near Marc-Mar Trail, Rochester, NY 14606
Dave F.

Dave F.

DISHWASHER KITCHENAID KDTE104EBL0 "Bottom rack wheel was not in the right position so the rack would not coming in and out . Cleaned filters . And ran unit in auto diagnostics. No error codes . Washer tested good . Best settings to run Pro wash , high temp and heat dry . Run hot water sink prior to running unit ."

Near Warwick Dr, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFF707ESS01 Found the drain to the freshfood evap was frozen up .defrosted drain . Water is now draining as it should . Defrost evap . Tested all thermistors tested good .

Near Greenpoint Trail, Town of Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR AMANA ABB2224BRW00 Freezer evap frozen . Called techline SR 7725093713 checked power come from jazz board to heat . Is working . Checked heater at control . Checked bi metal at control was open . Defrosted evap . Found loose connection at bi metal . Re did connections . Tested unit . Tested good . Drip pan did over flow . Cleaned up water .

Near Peakview Dr, Henrietta, NY 14467
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Ice maker fill tube frozen . Found the water pressure. Was s little slow . Took out the water filter and is flowing better now . There is new houses going in and is possible debris is making the water filter go fast then expected. Checked for leaks at water valve will it was on and check for leaks valve when ice maker cycled . No leaks . Defrosted unit to see if leaking is from drip pan and it is not . Customer is going to monitor unit .

Near West Henrietta, NY 14586
Dave F.

Dave F.

DRYER WHIRLPOOL LER8858EQ1 Dryer was not turning on found the thermal fuse was blown . Replaced fuse . Checked element tested good . Checked high limit tested good . Unit tested good .; used 1 WP3392519 (FUSE-THERMAL) from stock

Near Sunridge Dr, Rochester, NY 14624
Shaiman C.

Shaiman C.

DISHWASHER WHIRLPOOL WDF540PADB2 "Drain hose was clogged causing unit to not drain. Cleaned hose, unit testing good."

Near Shorewood Dr, Rochester, NY 14617
Shaiman C.

Shaiman C.

DRYER MAYTAG MGDC215EW2 Replaced blower wheel. Unit testing good.

Near Vinal Ave, Rochester, NY 14609
Dave F.

Dave F.

RANGE KITCHENAID KSDG950ESS0 F9E0 miss wired error code . Cleared error codes .Reseated all wires to control. Made sure that the plug to the outlet is pushed all the way in. The down draft wires are all correct . Installed in user interface . Reset control . Ran in auto test it passed . Heated oven to 350 is working as expected.

Near Chili Riga Center Rd, Churchville, NY 14428
Evan E.

Evan E.

OVEN WHIRLPOOL RBD275PDQ14 Customer stated that display had gone blank but keypad still was beeping when selecting buttons. Upon inspection discovered silver migration on ribbon cable from UI to control. This is cause for issue. Control is no longer made for this machine. Waiving service call fee as courtesy per JM

Near Reitz Pkwy, Pittsford, NY 14534
Dave F.

Dave F.

RANGE AMANA AGR6603SFW1 Replaced right hinge due to the rivet inside failing. Tested door tested good . Left the other part with customer.

Near E Main St, Avon, NY 14414
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29BBBL00 Replaced evaporator and dryer due to unit not cooling. Unit began. Cooling after install. S71233

Near Talamora Trail, Brockport, NY 14420
Evan E.

Evan E.

WASHER WHIRLPOOL WTW8500DC1 Customer stated that unit was flashing error code f3e1( pressure system fault) unit also was displaying F6e2 error code (UI cannot hear ACU) attempted to run test cycle unit would continually flash f3e1 code while attempting to do so. Replaced control. Ran diagnostic cycle. Ran calibration cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 WP353244 HOSE

Near Salt Rd, Webster, NY 14580
David L.

David L.

RANGE WHIRLPOOL WFG505M0BW2 Order was missing the ignitor harness. Ordering harness .; ordrng 2 W10622750 (harns-wire)s and 2 W10623833 (harns-wire)s

Near S Main St, Albion, NY 14411
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED9300VU1 "Customer concerned about extended dry times, P70 showing on display, and a burning smell. F31 & F70 stored. Suspecting the smell is coming from a clogged vent considering the unit failed vent test. L1 & L2 are sending 240v combined 120v each. Suggesting customer to have vent cleaned. Replacing control.; schdld next appmnt for 6/12 WED !"

Near Attridge Rd, Churchville, NY 14428
David L.

David L.

WASHER WHIRLPOOL WTW5000DW1 Unit was not completing cycles because the lid wouldnot lock. Replaced lid lock. Unit tested good. Outlet has open ground. Informed customer.AIG warranty WKPP900APL1; used 1 W11307244 (LATCH) from stock

Near Geddes St, Holley, NY 14470
Evan E.

Evan E.

MICROWAVE WHIRLPOOL WMH31017HS2 "Customer stated unit was continually blowing bulb underneath unit. Upon inspection discovered that socket was not getting power. Ordering control ; ordrng 1 W10892389 (CONTROL ), dspstn on spec-tagged invntry: 1 W10269458 SWITCH and 1 W10269460 SWITCH"

Near Ranney Dr, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR AMANA ABB1921BRW00 Checked temperatures in unit . Freshfood section was a little warm freezer was as well . Found frost on evaporator .checked freshfood thermistor and freezer both tested good . Ran unit in test one in diagnostics. Heater turns on . Defrosted unit . Checked door gaskets sealing good . Customer will monitor

Near Frandee Ln, Rochester, NY 14626
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT511SZDM Some ice build up in freezer by door . Checked door seal and is sealing . Heated up gaskets on freezer and fresh food door . Made sure there was a good seal . Adjusted the freezer damper to recommend and fresh food to recommend.

Near Maiden Ln, Rochester, NY 14626
Steve M.

Steve M.

FREEZER WHIRLPOOL WRX735SDHZ01 The temps in the fresh food section are set to 41. The temps are 31 on center shelf. The thermistor tested good. Ordering damper and main control. ; ordrng 1 W11043763 (cntrl-elec) and 1 WP67006341 (gasket) and 1 WPW10196393 (damper control assy)

Near Bright Oaks Dr, Rochester, NY 14624
Dave F.

Dave F.

REFRIGERATOR GE GTH18DBRCRCC Replaced start device due to compressor not starting and the overload getting hot . Tested unit tested good .

Near Fairbanks St, Rochester, NY 14621
Shaiman C.

Shaiman C.

DRYER MAYTAG MGDC300XW3 "Customer concern that the dryer is not heating. Vent tested good. Observed the ignition cycle; after cycling on 3 times, ignitor would glow but no flame. Suspecting bad gas valve. Replacing valve.; ordrng 1 WP8318277 (GAS VALVE), dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT"

Near English Rd, Rochester, NY 14616
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT311FZDM01 Found freezer frozen and condensation inside fresh food section. Defrosted freezer . Called techline SR7725081737 . Was sealing unit and found the liner by the kick plate was falling off where the rivets failed to hold . Techline deemed unit unrepairable .

Near Arbutus St, Rochester, NY 14609
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW7800XW4 "Customer concern unit is not finishing cycles. flashes a DU code, then shuts off. Lid is broken and will not stay shut causing the lid lock code. Replacing lid. ; ordrng 1 WPW10349235 (LID)"

Near Shore Dr, Rochester, NY 14622
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFF507ESS01 Freezer temperatures were 14 degrees . Found frost on evaporator. Checked all thermistors . Tested good . Checked heater . Heater turned on and defrosted. Change defrost mode from adaptive to basic .tested unit . Tested good . Customer will monitor ; dspstn on spec-tagged invntry: 1 W11033168 HARNESS

Near Dewey Ave, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL TC18NL Drain tube was frozen . Thawed drain tube . Advised to leave unit off to defrost if problem occurs again .

Near Timway Ct, Fairport, NY 14450
David L.

David L.

RANGE KITCHENAID KSIB900ESS2 Replaced scratched cooktop

Near Long Pond Rd, Rochester, NY 14612
David L.

David L.

REFRIGERATOR MAYTAG MFT2976AEW00 Replaced evaporator and dryer due to a refrigerant leak. Repaired cracked icemaker fill tube. Customer to monitor.

Near Dewitt Rd, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KBFC42FTS07 Ice maker not working . Checked optics to ice maker and are working. Checked power to ice maker there is power going to ice maker . Ordering ice maker WPW10277450. Right hinge loose that pushes then door switch is loose . Loc tite and tighten screw . Tested good . Door on freezer was not closing correctly . Adjust the door and heated freezer gasket . Freezer is now close as expected. ; ordrng 1 WPW10277450 (icemaker)

Near Gambin Hill, Fairport, NY 14450
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS342FIAB00 Replaced led lights due to flickering lights. Unit tested good.

Near Adams Rd, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRX735SDBMOO Entered payment v ; used 1 W10882923 (ICEMAKER) from stock

Near Bayside Dr, Webster, NY 14580
David L.

David L.

REFRIGERATOR MAYTAG MSS26C6MFZ Unit is freezing items when the unit is loaded. But is operating properly when not full. Called tech line to document. Sr7725084966 replaced noisy damper

Near Splendor Wood Dr, Penfield, NY 14526
David L.

David L.

REFRIGERATOR WHIRLPOOL GX2FHDXVQ02 Compressor is staying on In defrost due to a stuck relay. Replaced jazz board. Customer is going to defrost. ; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ

Near Mendota Dr, Rochester, NY 14626
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Refrigerator not cooling . Needs sealed system work. Ordering evaporator W11256565 , compressor W10507884 , ordering dryer WPW10143759 , 876765; ordrng 1 876765 (mtg kit) and 1 W10507884 (compressor) and 1 W11256565 (evaporator) and 1 WPW10143759 (dryer), dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ"

Near Chamberlain Rd, Honeoye Falls, NY 14472
Shaiman C.

Shaiman C.

DRYER MAYTAG MGDC465HW0 customer concerned about a scraping noise. replace idler and belt. customer is satisfied.; used 1 4392065 (REPAIR KIT) from stock

Near Lyell Rd, Spencerport, NY 14559
Evan E.

Evan E.

WASHER MAYTAG MAV7501EWW Replacing drain pump due to bearing inside pump failing causing unit to produce loud clicking noise while in spin. Replaced pump. Ran test cycle. Unit tested good

Near Regatta Dr, Webster, NY 14580
Evan E.

Evan E.

WASHER MAYTAG MHW3505FW1 Customer stated unit was showing f1E2 error code (motor control fault). Ran test 3 on tech sheet motor circuit test. Discovered that j10 connector was not fully seated on ACU. This is causing issue. Reseated connector . Ran multiple diagnostic cycles. Unit completing cycles as it should. Unit tested good

Near Alpine Dr, Rochester, NY 14618
Evan E.

Evan E.

RANGE WHIRLPOOL GW397LXUS06 Opened control panel to install. Panel did not have switch membrane attached to it. Ordering membrane ; ordrng 1 WPW10207928 (SWITCH MEMBRANE )

Near Hightower Way, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER KENMORE 665.13733K601 Customer stated they could not select start button or cancel button. Removed control panel and unplugged UI from control. Shut off power at breaker to reset control. After resetting breaker and reconnecting UI to main control. Buttons were now functioning. Ran test cycle to confirm function. Unit tested goodDid advise customer that replacement keypad is on back order from factory if issue is to persist. Collecting service call fee

Near Bean Hill Rd, Honeoye Falls, NY 14472
Evan E.

Evan E.

DISHWASHER KITCHENAID KUDE20FBSS0 Customer stated that upper rack was falling. Upon inspection discovered that adjuster wheels had broken off causing issue. Replaced adjusters unit tested good ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER

Near Park Forest Dr, Pittsford, NY 14534
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED9300VU1 "Customer concerned about extended dry times, P70 showing on display, and a burning smell. F31 & F70 stored. Suspecting the smell is coming from a clogged vent considering the unit failed vent test. L1 & L2 are sending 240v combined 120v each. Suggesting customer to have vent cleaned. Replacing control.; schdld next appmnt for 6/12 WED !"

Near Attridge Rd, Churchville, NY 14428
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFF2558VEM10 Replaced ice maker for icemaker not calling for water. The ice maker tested good. ; used 1 W10884390 (ICEMAKER) from stock

Near Rush Scottsville Rd, Rush, NY 14543
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Found frost build on bottom of ice bin causing the bin to not go from crushed ice to full cubes. Removed frost and bin works as expected. The ice door is closing properly.

Near West Henrietta, NY 14586
Steve M.

Steve M.

REFRIGERATOR FRIGIDAIRE FCGM201RFB2 Temps are still low. Thermostat tests good. The compressor had a tap on it. Tested pressures and unit was in a vacuum. Added refrigerant and the customer is going to monitor.

Near Windmill Trail, Rochester, NY 14624
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Replaced ice maker for not calling for water. The ice maker tested good. ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER

Near Bright Oaks Dr, Rochester, NY 14624
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL GEQ9800PW1 "Replaced timer, unit still not turning on. All fuses, door switch, and PTS tested good. Motor would need to be replaced. Customer declined further repair. Refund part cost."

Near Highland Ave, Rochester, NY 14610
Steve M.

Steve M.

WASHER WHIRLPOOL MVWC565FW0 Replaced belt and cam for squealing when going into spin. Lowered back legs for out of balance loads. Found an electric wire under the washer that had live power and no wire nuts. Informed customer. ; dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 W11035751 GEARCASE

Near Chili Ave, Churchville, NY 14428
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer stated unit was not draining. Upon inspection discovered that pump impeller was seized. Impeller would not move. Vacuumed out excess water. Replaced pump . Ran diagnostic cycle. Unit tested good

Near Park Cir Dr, Fairport, NY 14450
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WGD4850HW0 Baffle was missing screws. Installed screws.

Near Stoneleigh Ct, Rochester, NY 14618
Evan E.

Evan E.

RANGE WHIRLPOOL WFG510S0AS1 Customer stated unit was not lighting consistently when trying to preheat oven. Upon inspection discovered that direct spark ignition harness was grounding itself causing ignitor not to spark. Replaced harness with updated harness. Tested bake and broil. Unit tested good ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN and 1 WPW10701462 HARNESS-INSULATED

Near S Plymouth Ave, Rochester, NY 14608
Evan E.

Evan E.

DRYER WHIRLPOOL WED87HEDW1 Customer stated unit was squeaking while drum was spinning. Upon inspection discovered that idler pulley was seized causing issue. Using dryer repair kit to resolve issue. Replaced rollers idler pulley and belt . Ran test cycle . Unit tested good ; used 1 4392067 (REPAIR KIT) from stock

Near Daley Blvd, Irondequoit, NY 14617
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Replaced damper, main control and user interface for temps to cold in fresh food section."

Near N Meadow Dr, Caledonia, NY 14423
Steve M.

Steve M.

COOKTOP KITCHENAID KGCC566RBL07 Removed cook top and removed glass. The cooktop looks good. Reassemble and the cooktop is fitting and working as expected. Adjusted burner for simmer due to propane conversion. The cook top tests good.

Near Federal Rd, Linwood, NY 14486
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WZF34X16DW04 Replaced evaporator fan motor for no cool. The freezer tests good.

Near Lima Rd, Geneseo, NY 14454
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Thermistor tests 66k ohms when UI in diagnostics reads open. Hard wired thermistor . Sensor reading 20k in ice. Verified with tech line. Tightened all thermistor harness connections back to the control. Customer to monitor. sr7724916980

Near Nichols St, Spencerport, NY 14559
David L.

David L.

DISHWASHER KITCHENAID KDFE104HWH0 Water flow was restricted a bit. Turned off water at valve in basement and replaced water inlet in dishwasher. After turning water valve in basement back on water flow was completely restricted. Advised customer that they need a plumber to replace valve.

Near Kimberly Anne Dr, Rochester, NY 14606
David L.

David L.

REFRIGERATOR KITCHENAID KRMF706EBS01 Instructed customer about how to remove freezer shelving.

Near Sannita Dr, Rochester, NY 14626
David L.

David L.

REFRIGERATOR WHIRLPOOL WRX986SIHZ Replaced torn right hand refrigerator gasket.

Near Briar Wood Ln, Rochester, NY 14626
David L.

David L.

REFRIGERATOR MAYTAG MRT118FFFZ05 Found harness to ice maker was not completely seated preventing the icemaker from cycling. Reseated harness. The icemaker harvested and filled.

Near Lemoyn Ave, Rochester, NY 14612
Dave F.

Dave F.

RANGE KENMORE 790.909046 Replaced control due to no power going to elements. Tested power from to control to elements has power. Elements for bake and broil are both heating up .tested good .

Near Traditions Pl, Henrietta, NY 14467
Dave F.

Dave F.

DISHWASHER KENMORE 587.152349 Dishwasher is leaking from the bottom and out of the pump between the wash motor and sump .. Gave an idea for cost for repair. Due to were its leaking may be best to get a new unit . Customer will look into new unit .

Near Traditions Pl, Henrietta, NY 14467
Dave F.

Dave F.

RANGE GE JB645DK1WW Turned oven on could hear the power outlet . Crackling and snapping . Customer is going to seek electrician . Will call back if any other problem persists .

Near Savage Rd, Churchville, NY 14428
Evan E.

Evan E.

WASHER WHIRLPOOL WFW92HEFC0 Customer stated that door was locked and would not unlock after cycle. Unit was unplugged upon arrival. Plugged unit back in and door unlocked. Checked for error codes. Unit was displaying f3e1 error code for water level. Removed back panel to inspect pressure hose. Hose was clogged causing issue. Removed hose and cleaned. Ran diagnostic cycle. Unit tested good

Near Princess Dr, Rochester, NY 14623
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE104DSS1 Replacing right side adjuster due to old adjuster snapping internally causing rack not to stay in upright position. Replaced adjuster and also adjuster clip that was missing from rear of adjuster. Unit tested good

Near Briar Patch Rd, Rochester, NY 14618
Dave F.

Dave F.

REFRIGERATOR MAYTAG MBF1958XES4 Drain was plugged on freezer causing the water to come out of refrigerator. Cleared drained installed new drain tube W10619951 . Under Special Project S38253 . Tested unit Drain . Tested good .

Near Arbordale Ave, Rochester, NY 14610
Dave F.

Dave F.

REFRIGERATOR AMANA ARB2117AC Freezer door not shutting all the way . Found that the freezer evaporator was completely frosted over causing no cool in entire unit . Found box of food behind basket not allowing door to close all the way . Tested defrost thermistor and defrosted unit . Tested good . Customer will monitor.

Near Circle Ln, Webster, NY 14580
Evan E.

Evan E.

MICROWAVE WHIRLPOOL WMH53520CW2 Replacing mag tube due to unit not heating. Replaced mag tube. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK

Near Nile Dr, Rochester, NY 14622
David L.

David L.

REFRIGERATOR JENN AIR JSC24C8EAM00 Replaced fresh food evaporator and drier due to a refrigerant leak that was causing the unit not to cool. Unit began cooling after the repair.

Near MacIntosh Dr, Rochester, NY 14626
Shaiman C.

Shaiman C.

WASHER ROPER RTW4516FW2 Attempted to fill machine with water in manual diagnostics to test drain pump. No water was going to machine. Tried to open cold water valve on home and the shut off was stuck closed. Hot water valve started pouring out water once opened. Could not get water in machine to test functionality of drain pump. Collected service call.

Near Copper Kettle Rd, Webster, NY 14580
Shaiman C.

Shaiman C.

REFRIGERATOR WHIRLPOOL KRFC704FBS01 A hinge component was not transferred from the old door causing major alignment and sealing issues. Transferred the missing component to new door.

Near Birch Ln, Webster, NY 14580
Evan E.

Evan E.

RANGE WHIRLPOOL WEG745H0FS Replacing manifold due to RG&E red tagging unit for leak at manifold. Replaced manifold tested all burners. Unit tested good

Near Highland Pkwy, Rochester, NY 14620
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL GSS26C4XXB03 "Bladder was frozen not allowing water to pass through . Thawed bladder . Found what might be the cause for freezing is the climate control that's on the bottom . It was open and the drawer that is goes to was broken so the cold air continues to flow towards the bladder and freeze , customer will monitor."

Near Fiddlers Hollow, Penfield, NY 14526
Dave F.

Dave F.

REFRIGERATOR GE GTS22ISSARSS Replaced evap fan due to no operation. Plugged in new fan and is working . Defrosted freezer evaporator. Tested unit . Tested good .

Near Furman Heights, Fairport, NY 14450
Steve M.

Steve M.

DRYER MAYTAG MGDB850YG1 Replaced rollers and tensioner pulley with maintenance kit for noisy operation. The dryer tested good. ; used 1 4392067 (REPAIR KIT) from stock

Near Kensington Ct, Livonia, NY 14487
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KFIS29BBBL03 Found the freezer was 20 degrees causing the ice maker to fail. Tested icemaker in diagnostics and it harvested and called for water. Found the coils were plugged. Cleaned coils. Customer is going to monitor over the next 24 hour. If problem persists preorder the compressor.

Near Middle Rd, Sodus, NY 14551
David L.

David L.

REFRIGERATOR MAYTAG MBF2258FEZ02 "Door was scratched. Ordering new door, plus and nameplate.; ordrng 1 W11301206 (DOOR) and 2 WP12246610 (plug-hndle)s and 1 WPW10612926 (nameplate)"

Near Beach Ave, Rochester, NY 14612
Shaiman C.

Shaiman C.

WASHER MAYTAG MHW3505FW0 User interface acts erratically. Doesn’t always stay on and changes functions on its own. UI should be replaced.; ordrng 1 W10911040 (USER INTERFACE )

Near Mushroom Blvd, Rochester, NY 14623
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT316SFDM01 Replaced evaporator and compressor for open windings on compressor and leaking evaporator. The refrigerator is cooling. ; used 2 WPW10143759 (DRIER-UV DYE) from stock

Near Pilgrimport Rd, Lyons, NY 14489
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WZF34X18DW00 Found the evaporator frosted again. Replaced thermistor. Added dialectric grease and zip tied thermistor for tight connection. ; used 1 WPW10383615 (THERMISTER-FREEZER) from stock

Near Driving Park Cir, Newark, NY 14513
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF555SDHB00 Lowered and Leveled legs for doors out of line and better door closing. He refrigerator tested good.

Near Overlook Ln, Canandaigua, NY 14424
Evan E.

Evan E.

DISHWASHER FRIGIDAIRE FGID2474QF0B Customer stating unit is not drying dishes. Dispenser is failing to dispense soap / rinse aid. Installed new dispenser and ran unit. Dispenser door still would not open or dispense rinse aid. Unit needs control. Ordering control ; ordrng 1 117492610 (CONTROL )

Near Clover St, Rochester, NY 14610
Evan E.

Evan E.

COOKTOP JENN AIR JGD3430BS00 Attempting to replace valve for right rear burner due to valve seizing causing burner not to function. Tech is having issue removing cooktop due to burner head screws having severe corrosion on them and screws snapping during removal. Will need to drill screws out and replace orifice holder due to screws mounting inside orifice holder. Also left rear ignitor is failing. Ordering ignitor ; ordrng 1 WP74009336 (IGNITOR )

Near Woodard Rd, Webster, NY 14580
Dave F.

Dave F.

MICROWAVE WHIRLPOOL WMH32519HZ3 "Door is hanging up due to damage on the door . Isn't closing right . . Ordering new door W11173823 and nameplate W11178521; ordrng 1 W11173823 (door/mw) and 1 W11178521 (nameplate), dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK"

Near Mayfield St, Rochester, NY 14609
David L.

David L.

REFRIGERATOR MAYTAG MFI2269VEM7 Gasket was for the left side. Ordering other gasket.; ordrng 1 W10830048 (gasket-fip) and 1 W10830055 (gasket-fip)

Near Rollingwood Dr, Rochester, NY 14616
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED7500GC0 "Replaced catch and strike, unit still won’t stay shut. Tech line suggests replacing hinges And door components.SR: 7725077142; ordrng 1 W10284140 (hinge) and 1 W10284141 (hinge ) and 1 W11126813 (INNER DOOR) and 1 W11236403 (OUTTER DOOR) and 2 WP3387565 (spring)s"

Near Standish Rd, Rochester, NY 14626
David L.

David L.

WASHER WHIRLPOOL WGD6620HW0 Removed panel. Charlotte staff will move washer to area for disabled appliances. We will replace door when the on order door arrives.

Near Lake Ave, Rochester, NY 14612
David L.

David L.

DRYER WHIRLPOOL WED8500BW0 Dryer was making a loud sound. Idler was stiff. Almost seized up. Replaced idler. Dryer testing ok.; used 1 279640 (PULLEY-IDLER) from stock

Near Oakview Dr, Rochester, NY 14617
David L.

David L.

DISHWASHER AMANA ADB1400AGW1 Ran diagnostics to test Tested ok. Provided consultation to customer about running hot water beforehand and running high temp and heated dry.

Near Hollyvale Dr, Rochester, NY 14618
David L.

David L.

REFRIGERATOR KITCHENAID KSC23C8EYB02 Replaced fresh food evaporator due to leak detected with UV dye. Unit began cooling after install.

Near Bristol View Dr, Fairport, NY 14450
David L.

David L.

STACKED LAUNDRY WHIRLPOOL WGD6620HW Replaced damaged front panel. Tested unit for proper operation. Unit tested good.

Near Stonybrook Dr, Rochester, NY 14618
David L.

David L.

WASHER FRIGIDAIRE GLTR1670AS0 "Checked unit for abnormal noises. Unable to recreate. Checked suspension, tub weights and frame for loose or bent parts. Tub is not loose or wobbling. Unit also drains well. Suspecting an unbalanced load contributed to the abnormal noise that was heard on the last cycle they had ran. Customer to monitor. ; dspstn on spec-tagged invntry: 1 5304485917 SHOCK"

Near E Main St, Rochester, NY 14609
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB765SW1 "Customer concerned that soap was not dispensing, and LF code would appear on machine. F8E1 error code stored and oxy tray was full of detergent. Hot water hose from home was kinked. Adjusted hose then ran auto test. Detergent tray was empty after test run. Unit testing good."

Near Adams St, Rochester, NY 14608
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED4616FW0 Adjusted catch. Customer is satisfied.

Near Aragon Ave, Rochester, NY 14622
Shaiman C.

Shaiman C.

STACKED LAUNDRY KENMORE 2661532210 "Noticed a broken wire on the read switch. Repaired broken wire, No parts needed. Refund must be issued. Unit testing good."

Near Arnold Park, Rochester, NY 14607
David L.

David L.

MICROWAVE WHIRLPOOL UMV1160CS6 Replaced harness and control due to door error. Customer to monitor.

Near Edgemere Dr, Rochester, NY 14612
Evan E.

Evan E.

DRYER WHIRLPOOL WED4815EW1 Customer stated that unit was not turning on. Upon inspection discovered that screw for L1 terminal had become loose and fallen into bottom of cabinet. Unit was not receiving full 240v. Reattached terminal screw. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 279320 BLOCK-TERMINAL and 1 TJ5655 CORD-5' 3w

Near Majestic Way, Webster, NY 14580
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW7500GC2 suspension was bent and off the washtub. replaced suspension. unit testing good.

Near Chili Ave, Rochester, NY 14624
Evan E.

Evan E.

RANGE KITCHENAID KSGG700EBS1 Customer stated that unit was shutting off while running broil cycle. All other functions worked as they should. Upon arrival checked for error codes. No codes were present. Ran test broil cycle. Unit kicked breaker after 3 mins of oven being on. Flipped breaker and ran test broil again. Let unit stay on for 40 mins. Could not replicate issue after unit kicked breaker initially. Customer to monitor and contact office if issue persists.

Near Birch Ln, Webster, NY 14580
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL KRFC704FBS01 Replacing left side refrigerator door due to old door having scratch along bottom of door. Replaced door and swapped all door internals over to new door. Unit tested good

Near Birch Ln, Webster, NY 14580
David L.

David L.

WASHER MAYTAG MVWB835DW4 Unit is making a grinding. Lise during agitate ; ordrng 1 W10811956 (drum assy) and 1 W10915701 (rotor)

Near Meadow Cove Rd, Pittsford, NY 14534
Evan E.

Evan E.

DISHWASHER JENN AIR JDTSS246GS0 "Replacing wiring harness , control and user interface due to wiring harness wire being stripped and making contact with hinge causing thermal event at control. Replaced harness . Replaced control . Replaced UI Ran diagnostic cycle. Unit tested good"

Near Watersong Trail, Webster, NY 14580
Steve M.

Steve M.

RANGE KENMORE 790.908346 Replaced overlay for wrong color. No one available for signature

Near Traditions Pl, Henrietta, NY 14467
Dave F.

Dave F.

REFRIGERATOR JENN AIR JFI2089WES8 Drain to freezer from the evap was plugged . Removed ice from freezer . Replaced drain with stock W10619951 .under special project S38253 .Water now draining.; used 1 W10619951 (TUBE-DRAIN) from stock

Near Reed St, Avon, NY 14414
Shaiman C.

Shaiman C.

DRYER MAYTAG MGDC215EW2 Drum would not move. Foreign object got caught in blower causing heavy damage. Blower must be replaced.; ordrng 1 WP694089 (wheel)

Near Vinal Ave, Rochester, NY 14609
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFF707ESS01 5 in freezer temp was set at 3 . Fresh food 39 degrees . No frost on fresh food evap . Condensing on the bottom of the Ice maker and the ice is very watery due to the freezer being so high . Adjust all temperatures. Due to previous repairs customer was concerned about the issues . Checked all thermistors they passed . Adjust defrost from adaptive to hour .Unit tested good .

Near Northwood Ave, East Rochester, NY 14445
Shaiman C.

Shaiman C.

RANGE KENMORE 79045582900 "Replaced switch, support, and timer. unit testing good."

Near Long Pond Rd, Rochester, NY 14626
Dave F.

Dave F.

DRYER WHIRLPOOL WGD7300XW0 Dryer making loud noise . Found the tension pulley is worn out used repair kit 4392067 . Replaced rollers . Pulley . Belt wasn't the right size in kit . Tested unit . Tested good .; used 1 4392067 (REPAIR KIT) from stock

Near Walnut Hill Dr, Penfield, NY 14526
Evan E.

Evan E.

RANGE WHIRLPOOL WEE750H0HZ1 Replacing UI due to unit displaying hour glass and never allowing customer to select functions on touch pad. Replaced UI Tested all functions on new UI Unit tested good

Near French Rd, Rochester, NY 14618
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 39 in fresh food. 8 in freezer . Water leaking from dispenser. Found the freezer temp was turned lower then recommended. Turned freezer up in temperature. . Went into diagnostics tested freezer and fresh food thermistor both tested good . Check evap fans and defrost heater. Gaskets are sealing .All tested good . Customer is going to monitor unit .

Near Belvista Dr, Rochester, NY 14625
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF760SADM0 Customer stated that dispenser door was not opening and unit would not dispense rinse aid. Checked for error codes. No codes were present. Ran test cycle and listened for dispenser door opening. Unit never opened dispenser door. Replaced dispenser. Ran diagnostic cycle. Unit tested good

Near Winding Brook Dr, Fairport, NY 14450
Dave F.

Dave F.

DISHWASHER KITCHENAID KDTE304DPA0 Piece of glass stuck in drain pump . Drain pump fins were worn out. Replaced drain pump . Tested unit in auto diagnostics. Tested good .

Near Old Mill Rd, Rochester, NY 14618
Steve M.

Steve M.

DISHWASHER MAYTAG MDB8959SFZ4 S22916 replaced upper rack rails for broken rails and falling rack. The dishwasher tested good. Parts and labor covered by manufacturer. ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK

Near Alderbrook Trail, Rochester, NY 14624
Steve M.

Steve M.

WASHER MAYTAG MVWB765FW3 Tested washer in diagnotsics. F6 communication error code. The ui went into diagnostics but would not respond otherwise. the ui tested good in diagnostics. Changed main control. Same result. The harness had good continuity. Ordering ui. ; ordrng 1 W11135391 (USER INTERFACE )

Near Big Tree Rd, Hemlock, NY 14466
Dave F.

Dave F.

REFRIGERATOR KENMORE 106.5050399 "Handle broken on refrigerator , the trim that holds the handle on are broken as well . Ordering parts WP2203570B ,WP2203571B, WP2206934B; rqstng P&A on 1 WP2203570B (extension) and 1 WP2203571B (extension) and 1 WP2206934B (handle)"

Near Creek Pointe, Farmington, NY 14425
Evan E.

Evan E.

DISHWASHER MAYTAG MDB4949SHZ0 Customer stated that items were coming out of dishwasher wet. Upon inspection discovered that customer was not using rinse aid. Advised customer that unit will continue to have issue unless they use rinse aid. Checked for error codes. No codes were present. Unit tested good

Near Boynton Rd, Walworth, NY 14568
Dave F.

Dave F.

RANGE MAYTAG MGR6600FZ Oven not igniting every time . Checked oven sensor and is reading correct temperatures. Adjusted the ignitor distance from the burner and the gap between the spark . Customer says the oven will preheat but when cooking it won't turn back on . After I made adjustments .tested unit through a cooking cycle oven preheated. But didn't turn back on when unit was supposed to . Could hear spark and smell gas .called techline SR 7725058957 he pointer me to a service pointer W10622771A . Ordering harness WPW10701462. Bring new ignitor back as was to hot to change now . Also ordering dsi board W11162730 and bake burner WP9758078; ordrng 1 W11162730 (module-spk) and 1 WP9758078 (burnr-oven) and 1 WPW10701462 (harns-wire)

Near W Linden Ave, East Rochester, NY 14445
Steve M.

Steve M.

RANGE WHIRLPOOL WEG745H0FS0 Found right rear burner cap missing. Ordering caps for mail out only. ; ordrng 1 W11161846 (CAPS MAIL OUT ONLY)

Near Bolton Trail, North Chili, NY 14514
Steve M.

Steve M.

WASHER WHIRLPOOL WTW4955HW1 Replaced outer tub for crack that was causing a leak. The washer tested good.

Near Bronson Hill Rd, Avon, NY 14414
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KFIS29BBBL00 S71233 found the freezer a little cold but not freezing. The evaporator is the silver evaporator. Ordering black evaporator ; ordrng 1 876765 (mtg kit) and 1 W10917531 (evaporator) and 1 WPW10143759 (dryer)

Near Talamora Trail, Brockport, NY 14420
Steve M.

Steve M.

DRYER MAYTAG MEDB766FW0 Found the motor is loud during operation and customer complaining of dryer shutting off with heavy loads. Power is good. Ordering motor and blower ; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)

Near Marc-Mar Trail, Rochester, NY 14606
Shaiman C.

Shaiman C.

DRYER MAYTAG MGDB765FW0 "Replaced broken ignitor and thermistor. unit still won’t heat. no power was going to ignitor during cycle. replacing control. ; ordrng 1 W11089308 (CONTROL), pckd up 1 WP8577274 (THERMISTOR )"

Near Stone Fence Rd, Rochester, NY 14626
Steve M.

Steve M.

WASHER MAYTAG MVWB766FW1 Found washer grinding during agitation. Ordering gearcase. ; ordrng 1 W10811956 (GEAR CASE)

Near Marc-Mar Trail, Rochester, NY 14606

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