Local Reviews

Appliance Tec Rated 4.8 out of 5 stars based on 1608 customer reviews

Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDTA50SAHB0 Adjuster wheel is broken . Replaced adjusters with part W10712395 . Tested unit in diagnostics. Unit tested good . Gave tips on best cycles and practices. ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER

Near Fresh Meadow Run, Penfield, NY 14526
David L.

David L.

FREEZER FRIGIDAIRE FFFU14F2QWG Unit was not cooling due to the thermostat not closing. Jumped thermostat to test other functions. Ordering thermostat; ordrng 1 5304513033 (THERMOSTAT43.49)

Near Gravel Rd, Webster, NY 14580
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29PBMS02 Replaced low side and compressor due to poor cooling. Customer to monitor

Near Talnuck Dr, Rochester, NY 14612
David L.

David L.

RANGE WHIRLPOOL WFG550S0HZ1 Left side of door is not closing evenly. Ordering hinges ; ordrng 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)

Near Severn Ridge Rd, Webster, NY 14580
Dave F.

Dave F.

RANGE WHIRLPOOL WFE505W0JS0 Replaced bake element. Bent legs on bake element towards the door . Tested unit . No squeaking.

Near Castle Bridge Crossing, Webster, NY 14580
Dave F.

Dave F.

WASHER GE WCCB2050T2AC Found a piece of clothing in the drain pump . Removed clothing . Found the filters that don’t allow clothing to go into the tub under the agitator missing . Looking for part . Part is NLA . Gave customer part number and will try to look for them .unit now drains .

Near Ridge Rd, Ontario, NY 14519
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Checked temperatures in freezer 0 degrees and 37 in fresh food section. Ice bin may have been to warm and the ice was melting and dripping on the dispenser tray . Lowered freezer temp down -02 . Door gaskets are sealing . Everything is working as expected. tested all thermistors in diagnostics . Tested good . Customer will monitor

Near Glendowan Terrace, Webster, NY 14580
Dave F.

Dave F.

DISHWASHER KITCHENAID KUDC10IXSS1 F6E2 water valve electrical error F7E1 heater error code F6E1 low water no water error code . Cleared error codes .. water valve is getting power but no opening . Replaced water valve. Tested unit . Multiple times . Unit tested good

Near Timberline Dr, Penfield, NY 14526
Dave F.

Dave F.

OVEN DOUBLE KITCHENAID KEBS278SSS04 replaced thermal fuse for top oven . Tested oven . Tested good . Replaced a bulb in the both sections of oven..

Near Moraine Point, Victor, NY 14564
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF560SEHV00 "Found the water in reservoir frozen. Damper checked good. Raised temps in freezer and fresh food section. Customer is going to monitor if problem persists preorder control,ui and damper. Informed customer to leave space by by air tower for circulation."

Near Co Rd 16, Dalton, NY 14836
David L.

David L.

WASHER MAYTAG MVWX655DW0 Replaced stripped basket hub. Tested in diagnostics. Unit passed spin and agitate test ; dspstn on spec-tagged invntry: 1 W10528947 HUB

Near Barringer Dr, Hamlin, NY 14464
Steve M.

Steve M.

WASHER WHIRLPOOL WTW4855HW1 "Replaced cam for grinding noises. Found gearcase is leaking oil causing grinding. Ordering gearcase ; ordrng 1 W11035747 (gearcase), used 1 W10721967 (CAM) from stock"

Near Browncroft Blvd, Rochester, NY 14625
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDF330PAHT1 "Replaced bushing and spring for door falling. Ordering friction sleeve for not holding door when opened. ; rqstng P&A on 2 WP8268961 (pad)s, dspstn on spec-tagged invntry: 1 WP8268990 BUSHING and 1 WPW10337934 SPRING"

Near Sierra Rd, Rochester, NY 14624
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFI2570FEZ07 Found evaporator fan motor is vibrating. It is also aging power slowly like its working up to full speed. Tested ice maker fan in diagnostics also and found evaporator fan motor is also turning on when it should not. Ordering fan motor and control. ; ordrng 1 W11043763 (cntrl-elec) and 1 W11334745 (EVAPORATOR FAN MOTOR) and 1 WP67006337 (blade- fan)

Near Trowbridge Trail, Pittsford, NY 14534
David L.

David L.

REFRIGERATOR WHIRLPOOL WRX735SDHV00 Replaced shelf rollers. Unable to keepRollers in track during use. Reordering all of the slides ; ordrng 1 W11226546 (rail) and 1 W11257202 (pan-snack) and 1 WPW10346890 (slide) and 1 WPW10346890 (slide)

Near Clevenger Rd, Ontario, NY 14519
David L.

David L.

REFRIGERATOR AMANA ABB2224BRM00 Evaporator fan motor was stuck and is very loud. Ordering fan motor; ordrng 1 WPW10128551 (evaporator fan motor)

Near Mill St, Sodus, NY 14551
Evan E.

Evan E.

WASHER WHIRLPOOL MVWB766FW1 Customer stated that unit was making noise during spin and agitate portion of cycle. Upon inspection discovered that rotor bolt was loose causing noise. Used loctite and tightened Rotor bolt. Could not replicate issue once doing so. Ran multiple test cycles. Unit tested good ; dspstn on spec-tagged invntry: 1 W10811956 GEARCASE

Near Culverton Dr, Rochester, NY 14609
David L.

David L.

REFRIGERATOR MAYTAG MRT118FFFZ01 Called tech line to document temperature swing issue. They recommended replacing the thermistor and control. Ordering parts. Returning with data loggers to be placed in the unit when the control and thermistor are replaced ; ordrng 1 DATALOGGERS and 1 W10838965 (thermistor) and 1 W11353815 (CONTROL)

Near Williamson Rd, Marion, NY 14505
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL GI6FARXXF06 Customer stating that unit will not produce ice. Attempted to run harvest cycle. Motor will not turn for unit to run harvest. Ordering ice maker; ordrng 1 W10377151 (ICE MAKER )

Near Brookeville Dr, Webster, NY 14580
Evan E.

Evan E.

RANGE WHIRLPOOL WFE505W0JS0 Customer stating that unit is producing squeaking noise during operation. When unit is heating element is causing squeaking noise. Ordering replacement element. Unit tested good ; ordrng 1 W11111743 (BAKE ELEMENT )

Near Castle Bridge Crossing, Webster, NY 14580
Steve M.

Steve M.

DRYER MAYTAG MEDB835DW4 Replaced rollers and idler with kit for squealing while running. The dryer tested good. ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT

Near Turk Hill Rd, Fairport, NY 14450
David L.

David L.

REFRIGERATOR WHIRLPOOL KBSD606ESS01 7727308952 documented ice odor with Techline. Techline did not recommend a repair and said odor is not from the unit. Must be coming from air or water line.

Near Lake Rd, Williamson, NY 14589
Steve M.

Steve M.

OVEN DOUBLE FRIGIDAIRE FGET2765PBB Ordering convection element for no heat in convert bake; ordrng 1 139006500 (element)

Near Autumn Oak Cir, Penfield, NY 14526
David L.

David L.

REFRIGERATOR FRIGIDAIRE PLHS69EGSS6 Found unit with a stuck solenoid preventing cubes fromDispensing. Freed solenoid. If problem persists return with 241675803 solenoid 60.99

Near Congdon Rd, Williamson, NY 14589
David L.

David L.

REFRIGERATOR KITCHENAID KRFF507ESS01 Customer had experienced warm temps in fresh food section. FF evaporator is clear. Evidence of frosting in freezer. Checked defrost heater and bi metal in diagnostics. Checked okay. Put unit into 8 hour fixed defrost. ClearedDebris from condenser. Temperatures were okay when I arrived. Customer to monitor

Near Lake Rd, Webster, NY 14580
Evan E.

Evan E.

MICROWAVE WHIRLPOOL WMH31017HZ3 Replacing interlock switches due to micro switch failing causing unit not to run magnetron consistently. Replaced interlock switches. Tested unit multiple times. Unit tested good ; used 1 W11244490 (INTERLOCK) from stock

Near Franklin Rd, Marion, NY 14505
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTM384ESS3 Replacing light harness due to original harness causing interior lights to flicker while opening door. Replaced harness. Tested unit. Unit tested good

Near Melvin Hill Rd, Phelps, NY 14532
Dave F.

Dave F.

REFRIGERATOR GE PFS22MBWAWW Freezer bi metal not turning off . Heater is staying on . Ordering bi metal WP4387500; ordrng 1 WP4387500 (bimetl-def)

Near Tobey Rd, Pittsford, NY 14534
Evan E.

Evan E.

WASHER WHIRLPOOL WTW4816FW2 Replacing water valve due to unit failing to actuate properly during cycle. Replaced valve and tested unit. Unit tested good

Near Ford Rd, Newark, NY 14513
Evan E.

Evan E.

DRYER WHIRLPOOL WGD8000DW4 Customer stating unit is producing whining noise while drum is spinning. Upon inspection discovered that belt was not seated on idler pulley properly this was causing issue. Reseated belt and ran unit. Could not replicate noise once doing so. Unit tested good

Near Princeton Rd, Webster, NY 14580
Steve M.

Steve M.

RANGE WHIRLPOOL WFG770H0FZ0 Found the plug was not grounded. The ignitor was lighting as expected and preheated good. Clean top burner due to grease build up that was preventing lighting.

Near Laurelton Rd, Rochester, NY 14609
Steve M.

Steve M.

RANGE WHIRLPOOL WFG550S0HZ1 Replaced bake/broil harness for broken harness

Near Westchester Ave, Irondequoit, NY 14609
David L.

David L.

DRYER WHIRLPOOL MGDB835DC4 Left side door trim is broken. Ordering inner and outer door. Left hinge covers with the customer ; ordrng 1 W11129460 (door) and 1 W11162064 (door)

Near Wood Run, Rochester, NY 14612
Evan E.

Evan E.

WASHER WHIRLPOOL WTW4855HW1 Customer stating that unit is still having same issue of noise during rinse and spin cycle and unit not spinning out items at end of cycle. Customer showed tech video on her phone of issue. Issue is occurring during rinse /final spin portion of cycle. Ran load of towels while in home on quick wash. Unit completed cycle as it should. Could not replicate with this load specifically. Tech is suspecting issue with control failing to sense water in tub. Ordering control ; ordrng 1 W11211478 (CONTROL )

Near Browncroft Blvd, Rochester, NY 14625
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL GX5FHTXVY05 Drain tube in freezer was frozen . Found the drain duck bill was plugged . Installed in drain tube W10619951 . S code S38253 . Defrosted drain . Tested unit . Tested good . ; used 1 W10619951 (TUBE-DRAIN) from stock

Near Azalea Rd, Rochester, NY 14620
Dave F.

Dave F.

RANGE KENMORE 790.780333 Upper oven not lighting . Replaced ignitor with 12400035 .used bracket that was on original. .tested unit . Tested good . ; used 1 12400035 (IGNITOR) from stock

Near Rossiter Rd, Rochester, NY 14620
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT549SZDB00 Replaced drier . Vacuum unit . Held vacuum . Charged unit. Unit is now cooling as expected.

Near Fairwood Dr, Rochester, NY 14623
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KBFN506EBS01 LED in fresh food section was out . LED in Freezer Section was out . Replaced LEDs with W10908166 for both freshfood and freezer . Both LED are on and working as expected

Near Briggsboro Ln, Fairport, NY 14450
David L.

David L.

DRYER WHIRLPOOL MEDC215EW Open thermal fuse is preventing use. Ordered fuse ; rqstng P&A on 1 3392519 (thermal fuse)

Near Jacobs Rd, Macedon, NY 14502
Steve M.

Steve M.

REFRIGERATOR AMANA AFD2535FES2 Found the compressor is seized. The cost of the repair will outweigh replacement.

Near Silver Birch Cir, Fairport, NY 14450
Steve M.

Steve M.

DISHWASHER GE GDF620HSJ2SS Quoted customer for ui replacement. Customer is going to decide on repair. Bring main control just in case. Part costs are the same price. ; rqstng P&A on 1 WD21X23462 (kit svc ui top logic)

Near Bock St, Rochester, NY 14609
Steve M.

Steve M.

WASHER MAYTAG MVWX655DW1 The washer is not responding and full of water. The room the washer is in is very dark corner of the basement. And there is water all around washer on the floor. Informed customer that on return visit there must be light in the room to work and the floor cleaned up before we can proceed with repair. Ordering control and pump. ; rqstng P&A on 1 W11116592 (cntrl-elec)

Near Pershing Dr, Rochester, NY 14609
Steve M.

Steve M.

VAN FORD TRANSIT CONNECT Dropped truck off.

Near Marsh Rd, East Rochester, NY 14445
David L.

David L.

REFRIGERATOR WHIRLPOOL WRX735SDBM04 Replaced torn gasket

Near Stone Rd, Rochester, NY 14616
David L.

David L.

REFRIGERATOR KITCHENAID KRMF706EBS01 Replaced door due to a. Rack at the hinge receiver.

Near Bryden Park, Webster, NY 14580
David L.

David L.

DISHWASHER JENN AIR JDB9600CWP98 Replaced drain pump due to unit not draining. Unit tested good.

Near Ireland Rd, Brockport, NY 14420
Dave F.

Dave F.

WASHER MAYTAG MHW8200FC0 Washer not draining all the water on delicate mode . Checked soap type . Concentration level and settings . Gave best tips for those . Cleared pressure hose and made sure that the unit was detecting water level correctly. Ran unit in diagnostics. Unit tested good . ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP

Near Mae Meadow, Rochester, NY 14624
Evan E.

Evan E.

RANGE WHIRLPOOL WGG745S0FS02 Replacing regulator due to old regulator experiencing thermal event at regulator causing issue. Replaced regulator and tested unit. Tested both ovens and all burners. Unit tested good

Near Pulver Rd, Sodus, NY 14551
Evan E.

Evan E.

DRYER GE DBXR463EG1WW Customer stated that unit was producing odd smell during cycle. Upon inspection discovered that blower was completely full of lint. This is likely causing issue. Removed drum and cleared blower also cleared lint around heating coil. Could not find any other issues at this time. Unit tested good collecting service call fee

Near Westover Dr, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF520PADB7 Replacing drain pump due to unit not draining properly at end of cycle. Replaced drain pump. Filled and drained unit multiple times. Unit tested good

Near Ascott Ln, Webster, NY 14580
Evan E.

Evan E.

WASHER WHIRLPOOL WFW5620HW0 Customer is still experiencing same issue with machine . When running cycle unit will stop at estimated time of 42 mins and stay there. If customer pauses cycle and then restarts it unit will continue through cycle. Called techline to document due to reoccurring issue. Techline agent states that time is only an estimate and not an actual representation of how much time is left. No errors codes are present. Techline states this is normal operation for unit due to control and UI already being replaced. Techline agent advised tech to run quick wash cycle with load to confirm unit is progressing as it should. Ran cycle unit completed just as it should. Unit itself is functioning as it should. SR: 7727285614

Near Grosvenor Rd, Brighton, NY 14610
Steve M.

Steve M.

DRYER MAYTAG MEDB766FW0 Found that during wrinkle prevent the water valve is being actuated causing noise. There is no water coming to valve. The customer is going to hook up water to dryer.

Near Vandy Dr, Palmyra, NY 14522
David L.

David L.

WASHER WHIRLPOOL WTW4816FW2 Replaced gearcase and cam due to noise. Changed loose agitator. Unit tested good; used 1 W10721967 (CAM) from stock

Near N Union St, Spencerport, NY 14559
David L.

David L.

DRYER WHIRLPOOL WED5620HW0 Replaced control and UI due to unit not responding. Unit tested good after install.

Near Annie Ln, Ridgemont, NY 14626
David L.

David L.

WASHER WHIRLPOOL MVWC465HW0 Replaced latch due to unit not unlatching. Unit tested good in diagnostics ; dspstn on spec-tagged invntry: 1 W11307244 LATCH

Near Hastings Ln, Irondequoit, NY 14617
David L.

David L.

WASHER GE GTWN4250D0WS Customer concerned with GFCI tripping when using the washer. Checked harness and connections. Tested clutch windings and motor windings to ground. Tested control connections and harness to ground. Did not get continuity to ground anywhere. Ran test cycle. Allowed unit to fill up. Drained water in drain and spin. Checked amperage while testing. Unit would only pull 3 amps when ramping up to high spin. There is only one outlet down stream from the receptacle. It is in the same box and had nothing plugged into it when I arrived. Recommending that an electrician inspect wire dressing inside the receptacle and GFCI for proper operation. If problem persists it’s likely being caused by the motor or clutch. Discussed repair costs for these items with the customer. Not proceeding with a repair at this time.

Near Lanvale Park, Irondequoit, NY 14617
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Found evaporator full of frost. Removed frost. Tightened all connections. Changed ui setting to daily defrost.

Near Sammys Way, Canandaigua, NY 14424
Evan E.

Evan E.

WASHER MAYTAG MVWB766FW1 Customer stating unit is experiencing same issue as before keypad will not respond to commands. Checked for error codes. Unit is displaying code f2e1 for stuck key. Replaced console and UI cable. Also confirmed that water is hooked up properly Ran multiple test cycles. Unit is able to stop and start cycle like it should. Unit tested good.

Near Winfield Rd, Rochester, NY 14622
David L.

David L.

WASHER AMANA NTW4516FW3 Lid switch has been damaged since last repair. Switch will not latch. Sending another technician back today to replace latch; dspstn on spec-tagged invntry: 1 W11170317 CONTROL

Near Seneca Manor Dr, Rochester, NY 14621
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDT730PAHZ0 F4E3 wash pump error code . Customer need new sump W11085683 . Customer did not have proof of purchase to verify the date of the unit .customer will try to get that. Charged service call

Near Parker Dr, Pittsford, NY 14534
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 Unit is not cooling due to the compressor going off on its overload. Compressor runs but for a very short time and is very loud. Ordering compressor and evaporator. ; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor)

Near Newport Dr, Holley, NY 14470
Dave F.

Dave F.

OVEN MAYTAG MGR6600FZ1 Took temperatures of unit . 347 364 337 359 335 355 334 356 . Average temp 348 . Bumped calibration up 10 degrees . Tested unit . Tested good . Unit lights everytime . ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN

Near Trowbridge Trail, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS312SNHM01 Replaced left hand door for having a dent . Adjusted legs on unit and leveled doors . Unit tested good .

Near Bastian Rd, Rochester, NY 14623
Dave F.

Dave F.

REFRIGERATOR KENMORE 106.561645 Bottom hinge was loose where the cam on the fresh food door sits was moving every time the door opens and closes . If problem persists order WPW10329686

Near Benton St, Rochester, NY 14620
Steve M.

Steve M.

WASHER WHIRLPOOL WTW4816FW2 Ordering water valve for low water flow on cold. ; ordrng 1 W11210459 (VALVE)

Near Ford Rd, Newark, NY 14513
Steve M.

Steve M.

DRYER WHIRLPOOL WED8000DW4 Ordering ui fascia for erratic operation. Left console with customer. ; ordrng 1 W11133029 (UI)

Near Jay St, Geneva, NY 14456
David L.

David L.

REFRIGERATOR GE GS23GSKKCSS Waterline in freezer door is damaged at the hinge. This is part of the door. Sending quote to Aaron’s ; rqstng P&A on 1 WR78X22203 (door foam asm fz343.99)

Near Jonathan Ln, Ontario, NY 14519
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE204DBL0 Customer stated that unit would not drain. Discovered tooth pick inside drain pump causing impeller not to spin. Removed tooth pick and tested unit. Unit tested good. Collecting S/C fee

Near Stanton Ln, Irondequoit, NY 14617
Dave F.

Dave F.

STACKED LAUNDRY WHIRLPOOL LTE5243DQA "Washer out of balance and moving . Found one of the legs on the unit had pushed in and would not hold the unit in place . Adjusted the legs and made sure that the leg will not move again. Tested unit with load Of laundry. Basket swinging everywhere . Oil coming from transmission. Basket is loose can spin with my hand .ordering transmission. Clutch . Drive block and motor coupler . ; rqstng P&A on 1 WP389140 (drive block) and 1 3360629 (gear case) and 1 285785 (clutch) and 1 285753A (coupling,motor)"

Near Johnsarbor Dr W, Brighton, NY 14620
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KTRC20KXWH20 Replaced fan again for slow running fan. The customer is going to monitor.

Near Corby Rd, Honeoye Falls, NY 14472
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF560SEYM01 Freshfood door by the hinge is broken . Unit needs new door . Part LW10413519 ; ordrng 1 LW10413519 (dor-fip ms) and 1 WPW10460580 (gasket-fip)

Near Woodline Dr, Penfield, NY 14526
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL ABB1922FEB3 Found freezer evaporator full of frost. Heater turned on. Removed frost. Changed defrost setting to daily defrost. Found drain was plugged. Replaced drain. S38253; used 1 W10619951 (TUBE-DRAIN) from stock

Near Mud Mills Rd, Newark, NY 14513
Evan E.

Evan E.

WASHER WHIRLPOOL WTW4816FW2 Unit is producing loud noise during spin. Discovered that gear case is beginning to loose oil causing unit to produce noise. Unit will need new gear case. Ordering gear case. ; ordrng 1 W11255272 (GEAR CASE )

Near Melissa Ln, Penfield, NY 14526
Evan E.

Evan E.

WASHER MAYTAG MHW7000XW2 Customer stated that unit was very loud while in spin. Upon inspection discovered that bearing inside tub is failing causing unit to run very noisy while in spin. Replaced tub assembly. Ran test cycle. Unit completed cycle as it should. Unit tested good

Near Woodlands Cir, Macedon, NY 14502
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated unit leaking from front of door. Checked for codes no codes present. Discovered that gasket on left side of door was not fully in channel. Ran unit and could not replicate issue once reseating gasket. Also advising customer to change soap to finish pods. Unit tested good

Near Furman Rd, Fairport, NY 14450
Evan E.

Evan E.

WASHER WHIRLPOOL WTW8040DW4 Customer stated that unit was producing squealing noise while in spin or agitate. Discovered that rotor bolt was slightly loose. Tightened rotor bolt and ran multiple cycles. Could not replicate noise once doing so. Unit tested good

Near Captiva Crossing, Fairport, NY 14450
Dave F.

Dave F.

WASHER MAYTAG MVWC415EW2 Washer not filling with water . Long fill error code .Found the water valve not turning on. Ordering control W11124822 and valve W11210459; rqstng P&A on 1 W11210459 (Water valve) and 1 W11124822 (Control)

Near Tilton Rd, Bloomfield, NY 14469
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE104HPS0 Replacing drain pump due to units original pump overheating after running cycle. Replaced pump. Ran test cycle. Unit tested good. ; used 1 W11084121 (OWI SENSOR) from stock

Near Lothario Cir, Webster, NY 14580
David L.

David L.

REFRIGERATOR MAYTAG MFI2569VEB3 S38253Unit was leaking due to a clogged drain tube. Removed ice and installed drain tube kit ; used 1 W10619951 (TUBE-DRAIN) from stock

Near Hiawatha Trail, Spencerport, NY 14559
Dave F.

Dave F.

DRYER WHIRLPOOL WGD4815EW2 Dryer not heating . Found no gas getting to the dryer . Found gas shut off and turned on . Unit is now working as expected.

Near Phoenix St, Canandaigua, NY 14424
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Freezer LED is out . Found loose connection to LED in freezer . Reseated connection to LED .tested unit , tested good ."

Near Glen Carlyn Dr, Farmington, NY 14425
Steve M.

Steve M.

DRYER WHIRLPOOL WED4950HW0 Tested dryer with vent tester. Vent test failed with vent on and passed with vent off. Heating as expected. Informed customer and recommended the customer clean vent.

Near Buell Ave, Lima, NY 14485
David L.

David L.

WASHER AMANA NTW4705EW0 Customer unable to start machine. Cleared cycle and ran diagnostics. Unit tested good

Near Big Ridge Rd, Spencerport, NY 14559
Steve M.

Steve M.

WASHER WHIRLPOOL WFW6620HW0 Added vent deflector for random leaking with large loads.

Near Deer Path, Honeoye Falls, NY 14472
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KTRC20KXWH20 On inspection the evaporator fan was running very slowly. Moved the wire connection and it started running full force. Removed connection and tightened circular connection with channel locks and reseated connection. The fan is working at the moment. If fan fails again the harness to fan will need to be replaced. Harnesses are no longer available.

Near Corby Rd, Honeoye Falls, NY 14472
Steve M.

Steve M.

WASHER MAYTAG MVWX655DW0 "Replaced the wash plate with same result. Replaced cam and reinstalled original wash plate. Tested with blankets and washer tested good. ; dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE , used 1 W10721967 (CAM) from stock"

Near Blueberry Crescent, Rochester, NY 14623
Steve M.

Steve M.

OVEN JENN AIR JJW2830DP01 Ordering ui for light turning on randomly. ; ordrng 1 W11236888 (UI)

Near Jamie Lynn Dr, Churchville, NY 14428
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT720PADM2 Replaced pump for not draining. The dishwasher tested good. ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN

Near Adela Cir, Rochester, NY 14624
Steve M.

Steve M.

REFRIGERATOR GE PFS22MBWAWW Replaced control for heater on while cooling. ; dspstn on spec-tagged invntry: 1 WR55X10942P CONTROL

Near Tobey Rd, Pittsford, NY 14534
Steve M.

Steve M.

WASHER WHIRLPOOL WTW8500DC5 Found the pump had a piece of debris in it Removed debris and the pump is working as expected.

Near Sunset Hill, Rochester, NY 14624
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL GI0FSAXVY02 Floor had scratch in front of refrigerator from when the customer had pulled the unit out before I came the first trip . Took photo of scratch . Pulled unit out using appliance movers . Installed new control board and programmed unit . Unit tested good .

Near Pittsford Victor Rd, Victor, NY 14564
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT311FZDB00 "Unit has low charge .needs new evaporator W10836706 , would need drier WPW10143759 , Process tube W10913906 . Customer is going to think about repair after quoting the labor cost to fix unit . Quoted $317.95 for labor . Charged service call ."

Near Chelten Rise, Fairport, NY 14450
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Ice maker fill tube is leaking during fill. Ordering fill tube ; ordrng 1 W11292468 (fitting), dspstn on spec-tagged invntry: 1 WPW10238100 VALVE-INLT"

Near Thornton Rd, Irondequoit, NY 14617
Dave F.

Dave F.

WASHER WHIRLPOOL WFW5620HW0 Installed vent cap for unit leaking . Tested unit in diagnostics.unit tested good .

Near Drumlin Dr, Macedon, NY 14502
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFF507ESS01 fresh food evap was frozen again . Called techline SR 7727265586. Techline said to replaced fan . Replaced fan . Foil taped and zip tied thermistor . Tested unit in test four . Tested good . If problem persists customer needs to call kitchen aid customer service . ; used 1 W11033168 (HARNESS) from stock

Near Lynx Ct, Fairport, NY 14450
David L.

David L.

WASHER MAYTAG MVWX655DW0 Replaced stripped basket hub . Tested and calibrated ; dspstn on spec-tagged invntry: 1 W10528947 HUB

Near Ashland Oaks Cir, Spencerport, NY 14559
David L.

David L.

WASHER AMANA NTW4516FW3 Control was reviving 120VAC but not responding. Replaced control. Unit tested good; dspstn on spec-tagged invntry: 1 W11170317 CONTROL

Near Seneca Manor Dr, Rochester, NY 14621
David L.

David L.

REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced pantry UI harness and ice maker. Ice maker tested good in test 57 UI tested good

Near Harvest Walk, Webster, NY 14580
David L.

David L.

REFRIGERATOR AMANA ABC2037DES Unit was not cooling due to a frosted evaporator. Removed frost from evaporator and replaced control that had a stuck compressor relay. Customer to monitor; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ

Near Highland Ave, Rochester, NY 14618
David L.

David L.

WASHER WHIRLPOOL WGT4027EW0 Replaced motor and cap. Customer to monitor.

Near Mill Rd, Rochester, NY 14626
Dave F.

Dave F.

REFRIGERATOR MAYTAG MRT118FFFH01 Left hand track for deli drawer is broken . Ordering Part is WPW10468555 .. customer paid in full . ; ordrng 1 WPW10468555 (Left hand track)

Near Ayrault Rd, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS325FDAM Replaced fresh food section light for no light if refigerator. The light worked but was dim. Replaced freezer light and both lights worked as expected ; dspstn on spec-tagged invntry: 1 WPW10515057 MODULE-LOWER LIGHT and 1 WPW10515058 LIGHT

Near Morgan Rd, Scottsville, NY 14546
Steve M.

Steve M.

DRYER WHIRLPOOL WED4815EW1 Replaced motor for not starting. The dryer tests good.

Near Grenadier Rd E, Scottsville, NY 14546
Dave F.

Dave F.

DISHWASHER WHIRLPOOL MDB8989SHZ0 Water valve leaking at he the hose connection . The hose will not seat right on the valve . Replaced the water valve and tested unit in auto diagnostics. Unit tested good . No leaks

Near Castle Rd, Rochester, NY 14623
Evan E.

Evan E.

OVEN DOUBLE FRIGIDAIRE FGET2765PBB Replacing control due to unit failing to maintain temperature in upper oven. Replaced control and ran preheat to 350. Took temp readings once up to temp. Unit tested good ATEC covering part cost due to misdiagnosis per KB.

Near Autumn Oak Cir, Penfield, NY 14526
David L.

David L.

OVEN WHIRLPOOL WOD93EC0AE00 Convection fan has rounded out. Near shaft causing vibrations ordering washer ; ordrng 1 W10308286 (washer)

Near W Wautoma Beach Rd, Hilton, NY 14468
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF520PADB7 Replaced drain hose and confirmed that drain hose and extension were both clear. Unit still will not drain. Issue is stemming from pump impeller not moving water out of cabinet. Ordering drain pump. ; ordrng 1 W10724439 (DRAIN PUMP )

Near Ascott Ln, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE104HPS0 Customer stating Unit is still not draining water at end of cycle. Called techline to document due to reoccurring issue. Techline stated that due to other parts being replaced suspecting that pump is overheating causing unit not to drain. Tested unit with spare pump tech had on truck to confirm function. Ran express wash and monitored unit. Unit drained at end of cycle as it should. Issue was with pump. Ordering drain pump ; ordrng 1 W10724439 (DRAIN PUMP )

Near Lothario Cir, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF780SLYM0 Customer stated that unit was not powering up. Checked incoming voltage at control. Unit was only receiving 12v. Inspected connections at junction box connections are tight receiving same voltage at junction box. Discovered that mouse had chewed through wire on house side of machine. This is causing issue. Tested dishwasher with power cord to confirm function. Unit tested good collecting service call fee

Near Cobbs Hill Dr, Rochester, NY 14610
Evan E.

Evan E.

RANGE WHIRLPOOL WFG710H0AS1 "Customer is still experiencing issue with bake element failing to light consistently. Referring to service pointer W10702913A. Pointer consists of updated wiring harness and new bake burner bar. Ordering kit. Customer has paid in full ; ordrng 1 W10700720 (BURNER BAR), dspstn on spec-tagged invntry: 1 WPW10331686 MODULE"

Near Angelus Dr, Irondequoit, NY 14622
Steve M.

Steve M.

DISHWASHER KITCHENAID KUDS30IXBL6 Found plug in to control board had burned and could not remove connection. The connection is power coming in and power to heater. Removed power to the dishwasher at the power box. Wire nutted incoming power. Quoted customer for harness and control. Could not test heater. ; rqstng P&A on 1 W10496095 (harns-wire) and 1 W11035586 (cntrl-elec)

Near Sunrise Dr, Walworth, NY 14568
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRMF706ESS01 Found freezer evaporator full of frost. Removed all frost. Found the defrost thermistor was attached to circular tubbing. Moved thermistor to straight pipe and zip tied and taped with foil tape. Ordering door switch for broken switch. ; ordrng 1 W11291142 (SWITCH)

Near NY-444, Victor, NY 14564
Evan E.

Evan E.

WASHER WHIRLPOOL MVWB766FW0 Customer stated unit is still flashing f8e1 code for long fill. Checked for codes unit was displaying code f8e1 and f3e2 for inlet temperature fault. Replaced water valve and tested both sides of valve. Could not replicate issue with new valve. Ran diagnostic cycle. Unit tested good ; used 1 W11165546 (VALVE) from stock

Near Winchester Dr, Fairport, NY 14450
David L.

David L.

DRYER WHIRLPOOL WED5620HW0 Dryer will not power on. 240 vac to unit measures 15 vDC at UI ordering UI and control ; ordrng 1 W11331275 (CONTROL) and 1 W11378949 (UI)

Near Annie Ln, Ridgemont, NY 14626
David L.

David L.

WASHER WHIRLPOOL WTW4816FW2 Gear case is squeezing and agitator is loose. Ordering gearcase ; ordrng 1 W11255272 (gearcase) and 1 WP3951744 (agitator)

Near N Union St, Spencerport, NY 14559
David L.

David L.

DRYER WHIRLPOOL WGD4850HW0 Unit is not heating properly due to a clogged vent. airflow tested poor Door catch was bent over preventing door from closing easily adjusted striker and catch. Door closes better

Near Salmon Run, Hilton, NY 14468
David L.

David L.

REFRIGERATOR JENN AIR JFC2290REM02 Complaint of torn gasket. Inspected unit and found gaskets ripping from top down in center. Ordering replacement gaskets.; ordrng 2 W10830046 (GASKET)s

Near Valley Green Dr, Penfield, NY 14526
David L.

David L.

REFRIGERATOR FRIGIDAIRE FFSC2323TS0 Replaced inverter due to compressor not running. Inspected frost pattern after install to verify cooling. Watched frost pattern develop. Customer to monitor

Near Augustine St, Rochester, NY 14613
Steve M.

Steve M.

REFRIGERATOR GE PFS22MBWAWW Found heater on while cooling causing warm temps in freezer. Ordering control; ordrng 1 WR55X10942P (CONTROL)

Near Tobey Rd, Pittsford, NY 14534
David L.

David L.

WASHER WHIRLPOOL NTW4516FW Customer concerned with long fill times. No errors in diagnostics unit passed auto test. Explained to customer that the sensing period for fill can vary depending on load. Unit operating as designed. Left valve with customer. Customer declined to provide email.

Near Lee Rd, Rochester, NY 14606
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Replaced open valve unit tested good. Part price charged was for the icemaker that was replaced last visit. Ice maker cycled and filled

Near Elm St, Rochester, NY 14604
Steve M.

Steve M.

DISHWASHER KITCHENAID KDTE234GPS0 Part was dented where bottom seal attaches. Ordering another inner door ; ordrng 1 W10908291 (door-inner)

Near Cranberry Dr, Farmington, NY 14425
David L.

David L.

OVEN WHIRLPOOL WEG745H0FS0 Called Techline due to repeat ignition issue. They recommended adding an extra ground from the air shutter to the chassis floor sr7727246720. Added recommended ground. Customer to monitor.

Near Maple Dr, Webster, NY 14580
David L.

David L.

WASHER MAYTAG MHW5630HW0 Installed deflector per service pointer due to water collecting in the air vent. Ran auto test to verify functions

Near John Leo Dr, Webster, NY 14580
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 Customer stated that new gasket has ripped. Discovered Gasket has torn in top right corner exposing magnet strip. Ordering gasket ; ordrng 1 W10860480 (GASKET (WHITE) )

Near Huxley Way, Fairport, NY 14450
Steve M.

Steve M.

OVEN JENN AIR JJW2430DS02 Replaced user interface for stuck key error. Added foil tape to vent to prevent moisture behind ui. The oven tested good.

Near Broken Hill Rd, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF767SDEM01 Found fresh food section evaporator full of frost. Removed all frost. Changed defrost setting in control to daily defrost. Replaced fan with thermistors. Caulked liner. ; dspstn on spec-tagged invntry: 1 W11033168 HARNESS

Near Quaker Meeting House Rd, Honeoye Falls, NY 14472
Steve M.

Steve M.

DRYER MAYTAG MEDB835DW4 "Tested dryer for no heat. All fuses , thermostat, heater tested good. Put unit back together and it started heating. Customer is goi g to monitor."

Near Swamp Rd, Canandaigua, NY 14424
Evan E.

Evan E.

WASHER WHIRLPOOL WFW6620HC0 Customer stating that unit was just purchased and threads on both water valves are stripped. Discovered customer was correct. Both hot and cold water valve threads are stripped causing issue. Replaced valves. Unit tested good

Near Rowley St, Rochester, NY 14607
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL ED2KHAXVB01 Customer stated that unit was not dispensing ice. Discovered that auger shaft had broken causing issue. Ice bin will need to be replaced. Customer would like to contemplate repair and will contact office if they would like to proceed. If so please order parts listed below. Collecting service call fee WP2188917 ShaftWPW10204457 ICE BIN

Near Spruce Ln, Irondequoit, NY 14622
David L.

David L.

DRYER KENMORE 110.7120201 Found unit with an open thermal fuse. Replaced fuse and tested. Recommending that the venting be cleaned before use. ; used 1 WP3390719 (FUSE-THERMAL) from stock

Near Woodsmoke Ln, Rochester, NY 14612
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced jazz board that was not responding unit tested good; used 1 WPW10503278 (ADC - JAZZ) from stock

Near Liberty St, Penfield, NY 14526
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL KRFC302EBS00 Replaced stripped feet on front of refigerator for stripped feet.

Near Ryan's Run, Rochester, NY 14624
Steve M.

Steve M.

DRYER MAYTAG LSE7800ACW Replaced other bearing and the dryer is working as expected.

Near S Clinton Ave, Rochester, NY 14618
David L.

David L.

OVEN DOUBLE FRIGIDAIRE FGET2765PBB Customer still having the same issue. Unit tested good while in home. Checked junction box for loose connections. Tightened connections. Found that control that was changed does not regulate temperature. The display board controls temps per wiring diagram. Recommending that that be changed. Customer is going to contact manufacturer. Rescheduling for one week with display board. Did not take a deposit at this time ; ordrng 1 139038832 (control panel asse)

Near Autumn Oak Cir, Penfield, NY 14526
David L.

David L.

RANGE WHIRLPOOL WFE505W0HW1 Sr7727198076 to document front. Burner issue replaced switch per customer request. Burner does cycle when set to low. Temperature is not very hot until setting 2 this is normal operation. Verified with Techline

Near Baycliff Dr, Rochester, NY 14609
Evan E.

Evan E.

DRYER WHIRLPOOL WED92HEFW0 Customer stating that unit is experiencing long dry times. Checked vent upon arrival vent is clear. Checked for error codes. Unit displaying code f3e6 for moisture sensor testing open. Checked resistance at sensor sensor tested open. Ordering sensor advised customer to use unit on timed dry until repair is performed. Ordering moisture sensors ; ordrng 2 WP3387223 (MOISTURE SENSOR )s

Near Stuart Ave, Newark, NY 14513
Evan E.

Evan E.

WASHER MAYTAG MHW5630HC0 Installing deflector cap due to unit continually oversudsing even after changing soap to pods. Installed deflector cap and ran test cycle. Unit completed cycle as it should. Unit tested good

Near Patterson Rd, Newark, NY 14513
Evan E.

Evan E.

DRYER WHIRLPOOL WED5620HW0 Replacing heating element due to coil on original element snapping causing coil to test open. Replaced heating coil and ran test cycle. Unit tested good

Near Maple St, Lyons, NY 14489
Evan E.

Evan E.

MICROWAVE WHIRLPOOL WMH31017HZ3 Replaced control and keypad due to unit not responding to commands. After installation of new parts ran unit and unit began to produce clicking sound. Ran unit again in diagnostic on test 35 discovered that relay is causing noise on board. Ordering magnetron and transformer ; ordrng 1 W10754299 (MAGNETRON) and 1 W10754523 (TRANSFORMER )

Near Franklin Rd, Marion, NY 14505
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 LED in freezer failed . Replaced freezer led bulb with w11205083 . Tested unit tested good . Left part with customer.

Near Crystal Spring Ln, Fairport, NY 14450
Dave F.

Dave F.

WASHER MAYTAG MVWC555DW1 "Washer hub was worn out . Found the wash plate splines and the gear case splines are also worn out . Unit needs gear case . Wash plate . Wash hub and screws to the hub . Found the control board lights are not all lighting up that needs to be replaced as well . Ordering parts . Installed hub W10528947 from stock to temporarily allow customer to use machine , ; rqstng P&A on 6 WP8533953 (Screws)s and 1 W11035751 (Gearcase) and 1 W10528947 (Hub) and 1 W10902814 (Washer plate) and 1 W11116591 (Control), used 1 W10528947 (Hub) from stock"

Near Co Rd 23, Phelps, NY 14532
Dave F.

Dave F.

DISHWASHER KITCHENAID KDTM384ESS3 Lights inside tub flickering when the door gets opened . Ordering new harness to the lights W10808286; ordrng 1 W10808286 (Light harness)

Near Melvin Hill Rd, Phelps, NY 14532
David L.

David L.

OVEN KITCHENAID KSGG700EBS1 One of the knobs would not completely seat due to the retaining clip from the oldKnob still sitting on the shaft. Removed clip and installed knob

Near Meigs St, Rochester, NY 14620
David L.

David L.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 The compressor was vibrating the suction line on the base plate when shutting off. Moved tubing away from baseplate. Unit tested good

Near Cranbrooke Dr, Irondequoit, NY 14622
David L.

David L.

DISHWASHER KENMORE 665.1582169 Plastic lid on top rack was preventing door closure. Unit was fine otherwise

Near Breckenridge Dr, Rochester, NY 14626
Dave F.

Dave F.

WASHER MAYTAG MVWC465HW2 Washer stuck in cycle .power cycled unit and reseated connections. Calibrated unit . Tested unit auto diagnostics. Unit tested good . Gave tips on best cycles .unit tested good . Customer instruct.

Near S Main St, Canandaigua, NY 14424
Dave F.

Dave F.

RANGE WHIRLPOOL WEG750H0HZ0 User interface console gasket between glass and metal was falling apart . Replaced console . Tested unit . Tested good .

Near Rileys Run, Canandaigua, NY 14424
Steve M.

Steve M.

WASHER WHIRLPOOL WFW5620HW0 Replaced drain pump for abnormal drain noises. Replaced ui for unresponsive ui. Ordering vent deflector for leaking. ; ordrng 1 W11409996 (Deflector)

Near Championship Dr, Victor, NY 14564
Steve M.

Steve M.

WASHER WHIRLPOOL MVWC415EW1 Replaced cam for grinding in agitation. Tested and washer tested good. Put towels in washer before departure. Customer is going to monitor. ; used 1 W10721967 (CAM) from stock

Near Gannett Rd, Farmington, NY 14425
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDF520PADM7 Customer complained of water on top of glasses on top shelf after cycle completes. Informed customer that if the cups have con-caved bottoms that water will rest on surface. This is normal operation. Informed customer to run hot water at sink prior to running dishwasher. Found heat dry was off on ui. Turned on heat dry and recommended using all heat cycles for better dry. Ran diagnotsics. No error codes. Heater turned on. The dishwasher tests good. Called tech line to document. Sr# 7727200679

Near Ashwood Ln, Victor, NY 14564
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Replaced mullion for broken tab and mullion not closing. Lowered feet to raise left side so mullion hits receiver properly

Near Leicester Rd, Caledonia, NY 14423
Steve M.

Steve M.

DISHWASHER GE GDF620HGJ4BB Replaced ui control and found ui not responding. Part was defective. Put original control back in unit and it worked. Ordering another control. ; ordrng 1 WD21X23462 (kit svc ui top logic)

Near Meadow Dr, Rochester, NY 14618
Evan E.

Evan E.

RANGE WHIRLPOOL WFG550S0HZ1 Customer stating that left front burner is now not lighting. Discovered that ignitor was failing. Replaced burner head. Tested unit multiple times for customer. Unit tested good. Unit now lighting as it should

Near Valley Stream Rd, Penfield, NY 14526
Evan E.

Evan E.

RANGE FRIGIDAIRE PLCF489CCA Customer is stating that unit is no longer heating oven cavity. Upon inspection checked incoming voltage. Unit is receiving 240v. Ran bake cycle and checked voltage at element. L1 on control is failing to send power to bake element. Unit is only showing 120v. Control will need to be replaced. Unfortunately control is no longer from distributor. Collecting service call fee

Near Clark Rd, Rochester, NY 14625
Evan E.

Evan E.

WASHER MAYTAG MHW4200BW1 Customer stated that unit would not complete cycle. Upon arrival checked for codes. Unit displaying F5e2 for door lock error. Ran unit in diagnostic. At the end of diagnostic cycle unit would continually run drain pump. Discovered that air trap was clogged causing issue. Cleared trap and ran normal cycle. Watched unit throughout cycle. Unit completed cycle as it should Unit tested good

Near Curtis St, Rochester, NY 14606
David L.

David L.

REFRIGERATOR FRIGIDAIRE FFSC2323TS0 Unit is not cooling due to the inverter not starting the compressor. 120VAC to inverter. Ordering inverter. ; rqstng P&A on 1 241577508 (INVERTER)

Near Augustine St, Rochester, NY 14613
Evan E.

Evan E.

DRYER MAYTAG MEDX655DW1 Customer stating that unit will not stop running once door is open. Discovered that contacts inside switch are failing. Replaced door switch and tested unit. Unit tested good

Near Wilshire Rd, Rochester, NY 14618
Evan E.

Evan E.

OVEN WHIRLPOOL WEE750H0HZ1 Customer stating that unit will not run broil cycle. Upon inspection discovered that L2 terminal was loose on control causing broil element not to receive proper voltage. Reseated connector and Ran test broil. Unit now heating as it should. Unit tested good

Near Greenpoint Trail, Pittsford, NY 14534
Evan E.

Evan E.

WASHER WHIRLPOOL WFW6620HW0 Customer stating that unit will not respond to commands on keypad. Attempted they unit into diagnostic. Unit would not respond. Cycled power at breaker. Keypad is now functioning Checked for error codes. No codes present. Ran user interface test all keys responded as they should. Ran diagnostic cycle. Unit completed cycle as it should. Could not replicate issue once cycling power to unit. Unit tested good

Near Renouf Dr, Rochester, NY 14624
Dave F.

Dave F.

OVEN JENN AIR JJW3830DS00 F2E1 stuck key error .. ordering console W11232121 and control W10821712 ; schdld next appmnt for 2/20 THU !

Near S Winton Rd, Rochester, NY 14623
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE104DSS3 Customer stAting that unit is not cleaning correctly. Upon arrival discovered that lower spray arm was detached from sump. Reattached spray arm and ran test cycle. No codes were present. Once attaching spray arm could not replicate issue. Unit tested good

Near Culver Rd, Rochester, NY 14609
Steve M.

Steve M.

DISHWASHER MAYTAG MDB4409PAW0 Customer stated unit leaks mid cycle. Found unit sitting out of square. The left leg had fallen off second floor. Fastened a piece of flooring under the dishwasher so it can not mo e and dishwasher can not fall again. If problem persists preorder door gasket.

Near W Jefferson Rd, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL KRFC302EBS00 Right hand roller leg is stripped and will not adjust . Ordering rollers WPW10515762 . WPW10515763. Refrigerator leaking In the back . Customer is going to have plumber come and check the line . ; ordrng 1 WPW10515762 (Right hand roller) and 1 WPW10515763 (Left hand roller)

Near Ryan's Run, Rochester, NY 14624
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced fan with harness for frosted evaporator. Removed frost. Changed defrost setting to once a day. The refigerator tests good. ; dspstn on spec-tagged invntry: 1 W11033168 HARNESS

Near Tamarron Way, Pittsford, NY 14534
Steve M.

Steve M.

DRYER MAYTAG LSE7800ACW Rescheduled for Tuesday ; O-emld tckt

Near S Clinton Ave, Rochester, NY 14618
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KBFC42FTS04 "Found top right hing is out of place and screws stripped. All parts to hinge are damaged. Ordering hinge parts. Both gasket need replacing. Replaced filter. ; ordrng 1 8201809 (gasket-fip) and 1 W10484913 (hing-bushg) and 1 W10854523 (hinge-door) and 1 W11177574 (SCREW) and 1 WP2266880 (bushing) and 1 WP2316804 (spacer) and 1 WP2320509 (cam-door) and 1 WP489282 (screw), dspstn on spec-tagged invntry: 1 8206232A BULB"

Near Bromsgrove Hill, Pittsford, NY 14534
Steve M.

Steve M.

WASHER WHIRLPOOL WFW5620HW0 Put unit into diagnostics and it reset the ui for no response at ui. Customer also stated unit leaked right before ui failed. Ordering ui. Tested unit and found drain pump was very loud. Ordering pump. ; ordrng 1 W11316609 (PUMP) and 1 W11319991 (UI)

Near Championship Dr, Victor, NY 14564
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Unit is continually filling since repair. Called techline to document issue. Techline stated that thermostat on ice maker is what calls for unit to fill. While installing new fill cup disassembled inside of ice maker discovered that interior of ice maker was not properly reassembled. Reassembled unit the correct way and ran harvest cycle. Listened to unit fill and then waited to see if unit was attempting to fill again. Unit would not fill again while tech was in home. Customer to monitor. If issue persists ice maker module may need to be replaced SR: 7727167318

Near Crescent Rd, Fairport, NY 14450
Steve M.

Steve M.

WASHER WHIRLPOOL MHW5630HW0 Found 3.5 volt going to pressure sensor causing f3 error code That is preventing wash. . Replaced sensor and Ordering control ; ordrng 1 W11322901 (CONTROL)

Near Valley View Dr, Victor, NY 14564
David L.

David L.

RANGE KITCHENAID KDSS907SSS01 Installed control due to no display. New display also not working. Suspecting appliance manager. Was able to energize relays on appliance manager with the keypad. Sending keypad and control back and ordering the appliance manager; ordrng 1 WPW10181438 (cntrl-elec)

Near Conifer Cove Ln, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 Customer was looking for water filter on machine . Customer called whirlpool customer service and was told there was a filter but couldn’t find filter . Explained there is no water filter and if they wanted to get one installed it would have to be an inline water filter . Customer will look into that . Unit tested good .

Near Selborne Chase, Fairport, NY 14450
David L.

David L.

MICROWAVE WHIRLPOOL WMH31017HB2 Unit displaying spd1 when fan speed changes. This is normal operation. Checked interlocks for cooling fan running by itself. Found case of unit slightly warped causing poor switch contact by cam. Adjusted cabinet for better contact. Customer to monitor; dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK

Near Kohlman St, Rochester, NY 14621
Dave F.

Dave F.

WASHER AMANA NTW4516FW3 Washer has no error codes . Drain hose is good . Drain pump not turning on . Reseated connection to drain pump at control. Unit tested good . Customer concerned about water inside the tub . Told them it is normal as long as you don’t see water in the basket . Calibrated unit . Tested in auto diagnostics. Unit tested good .

Near Spruce Ave, Rochester, NY 14611
Dave F.

Dave F.

WASHER MAYTAG MVWX655DW0 "Replaced gearcase . Wash plate and hub . Ran calibration and auto diagnostics. Unit tested good .; dspstn on spec-tagged invntry: 1 W10528947 HUB 1 W10902814 WASHPLATE , and 1 W11035751 GEARCASE"

Near St Patrick Dr, Rochester, NY 14623
Dave F.

Dave F.

FREEZER WHIRLPOOL WRS586FLDM01 "Replaced user interface. Tested unit , tested good ."

Near Cattaragus Dr, Rochester, NY 14623
Dave F.

Dave F.

WASHER MAYTAG MVWX655DW0 Replaced gearcase and hub. Calibrated unit . Tested in auto diagnostics . Unit tested good .; dspstn on spec-tagged invntry: 1 W11035751 GEARCASE

Near Farrell Road Ext, West Henrietta, NY 14586
David L.

David L.

RANGE WHIRLPOOL WEG745H0FS0 Customer concerned with preheat temps. Preheated unit to check temperature. Temperature reading good. Explained to customer how to set temperature offset as things were not cooking fast enough. Unit testing good otherwise

Near Harmon St, Webster, NY 14580
David L.

David L.

WASHER MAYTAG MVWB865GW0 Sr7727161811. Documented cleaning issue with Techline. No errors or mechanical failures. Console was moving in its clips. Re fastened console and leveled unit. Recommending customer use Deep clean and extra rinse.

Near Salmon Run Cir, Ontario, NY 14519
David L.

David L.

REFRIGERATOR KITCHENAID KRFC300EBS00 Replaced grill and compressor due to unit not cooling. Customer toMonitor temps

Near Pathway Ln, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Customer concerned with freezing temps in the fresh food section. Found tall items blocking damper. Customer has an issue with the left door not closing well. Tilted unit back to help with selfClosure

Near Shoecraft Rd, Penfield, NY 14526
Dave F.

Dave F.

MICROWAVE MAYTAG MMV4207JZ0 Unit is brand new . Bulb was broken on delivery. Customer is going to seek a new bulb if customer can not find a new bulb the part number is 8206232A for the bulb . Unit is less then 30 days old

Near Mendon Ionia Rd, Honeoye Falls, NY 14472
Dave F.

Dave F.

RANGE WHIRLPOOL WEE510S0FW2 Replaced oven door gasket for being torn . Tested unit . Tested good

Near Fairway Crossing, Pittsford, NY 14534
Dave F.

Dave F.

OVEN ELECTROLUX EW27EW55GB3 Oven not going to self clean. Found the switch that detects the racks is not working and will not allow it to move on to self clean . Quoted customer for job . Customer does not want to move forward .

Near Burrows Hills Dr, Rochester, NY 14625
Dave F.

Dave F.

MICROWAVE MAYTAG MMV1174FZ3 found the high voltage side of the unit is shorting out when there is water being boiled on the right side of the unit .checked venting and made sure that the fan was working . Looking for scorching did not find any marks . called techline 77271405673 explained there is not guard for that and the customer should be boiling on the left side due to the element being far away from the center of the microwave to catch the moisture and will not prevent the moisture from rolling up the control. Tested unit . Tested good .

Near Penfield Crescent, Rochester, NY 14625
Dave F.

Dave F.

DRYER WHIRLPOOL WED8000DW4 Replaced blower for being cracked . Tested unit . Tested good

Near Pebble Hill Rd, Fairport, NY 14450
Dave F.

Dave F.

DRYER WHIRLPOOL WED5000DW2 Replaced timer . Tested unit . Tested good

Near Hillsborough St, Fairport, NY 14450
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Customer stated that none of the interior lights are working on the fridge or freezer compartment. Cycled power on unit but lights are still not on. Checked for voltage on at LED driver board. Confirmed driver board is receiving voltage. Led driver board is failing causing issue. Ordering driver board ; ordrng 1 W10790783 (LED LIGHT BOARD ), dspstn on spec-tagged invntry: 1 W11205083 MODULE"

Near Wilson Rd, Macedon, NY 14502
Evan E.

Evan E.

MICROWAVE MAYTAG MMV4206FZ0 Customer stating that unit will not run and interior light is delayed when coming on. Discovered that micro switches are failing. Replaced switches with interlock kit. Tested unit. Unit tested good ; used 1 W11244490 (INTERLOCK) from stock

Near Broad St, Lyons, NY 14489
Evan E.

Evan E.

DRYER AMANA NED4655EW1 Customer stated that unit will not heat during any setting. Checked incoming voltage. Unit is receiving 240v but neutral like and L1 are switched. This is causing issue. After placing terminals in correct position ran unit again. Unit now heating as it should unit tested good

Near Prospect St, Newark, NY 14513
Dave F.

Dave F.

RANGE WHIRLPOOL WFE505W0HS1 Repacked wire harness and block on unit . Tested unit . Tested good

Near Ridge Crest Dr, Victor, NY 14564
Steve M.

Steve M.

WASHER MAYTAG MVWB835DC3 Found sink next to washer that it drains into was full of water. There was also an extension on the drain hose. Removed extension. Customer is going to fix plumbing. The full sink of water may have been causing the washer to not drain. After plumbing is fixed the customer is going to monitor the washer.

Near Wilelen Rd, Rochester, NY 14624
Evan E.

Evan E.

OVEN DOUBLE KENMORE 790.479136 Customer stating that unit is not not heating properly in either upper or lower ovens. Ran test bake cycle to 350 in upper oven unit would not reach temp. Discovered that coil for bake element has broken causing element not to heat. Ran preheat on lower oven to 350. When unit hit 350 took temp measurement unit is off 20 degrees. Lower oven will need to be calibrated up 20 degrees. Ordering bake element for upper oven. Will calibrate lower oven on return visit. ; ordrng 1 318601604 (BAKE ELEMENT )

Near Garnsey Rd, Palmyra, NY 14522
David L.

David L.

REFRIGERATOR GE ZICS36NABRH Unable to uninstall built in unit because cabinetry doesn’t allow any clearance. Drain tube is plugged. Did not charge customer as we could not repair

Near Lake Rd, Ontario, NY 14519
Evan E.

Evan E.

WASHER MAYTAG MHW5630HC0 Customer stating unit is still leaking since repair. Upon inspection discovered F0e2 code stored for oversudsing. Called techline to document issue. Techline referred tech to Service pointer : W11419643 for unit leaking from vent port at rear of machine. Kit includes deflector to prevent issue from happening. Ordering deflector kit ; ordrng 1 W11036940 (DEFLECTOR )

Near Patterson Rd, Newark, NY 14513
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTE334GPS0 Customer stating that dispenser will not open. Checked for error codes no codes present. Discovered that dispenser door would not glide on rack properly. Replaced dispenser and ran test cycle. Unit opened door as it should. Unit tested good ; used 1 W10861000 (DISPENSER) from stock

Near N Country Club Dr, Rochester, NY 14618
Steve M.

Steve M.

DRYER WHIRLPOOL MGDC465HW0 Found ignitor broken. Ordering ignitor. ; ordrng 1 279311 (ignitor kit & bracke)

Near Briarwood Ln, Scottsville, NY 14546
Steve M.

Steve M.

REFRIGERATOR MAYTAG JFC2087HRP Replaced start device and water valve for leaking and not always starting. The refrigerator tests good. Replaced water line due to broken water line.

Near Alliance Ave, Rochester, NY 14620
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT311FZDM01 Found a shim on hinge causing the door to not close properly. Removed shim and door is now closing.

Near Brizee St, East Rochester, NY 14445
David L.

David L.

DRYER MAYTAG MDE6400AYW Unit not drying stopping on auto dry but is still working on timed dry. ATEC warranty on labor. ; ordrng 1 WP307249 (thermostat)

Near Reef Point Cir, Webster, NY 14580

View More