Near Rochester, NY 14609
Evan
Job Details: 09/25/2020
MICROWAVE WHIRLPOOL WMH31017HZ3 "customer stating that unit will not produce chime when finishing cycle or selecting keys. Discovered that speaker on control is failing causing issue. Called techline to confirm. Unit tested good SR:7728887530; ordrng 1 W10892389 (CONTROL ), dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK"
Near Irondequoit, NY 14622
Evan
Job Details: 09/25/2020
DISHWASHER KITCHENAID KDFE104HWH0 Customer stated unit was still leaking. Discovered that lower spray arm was cracked causing issue. Water is pooling due to spray arm losing water pressure causing it not to spin correctly. Ordering spray arm ; ordrng 1 W11101428 (LOWER SPRAY ARM )
Near Brighton, NY 14610
Steve
Job Details: 09/25/2020
REFRIGERATOR JENN AIR JFC2290VEP8 Replaced freezer thermistor for thermistor out of range causing freezing in fresh food section.
Near Webster, NY 14580
Tanner
Job Details: 09/25/2020
DISHWASHER KITCHENAID KDTE334GPS0 Q1 no Q2 no Q3 no Complaint of no wash. Following stored errorsF6E4F6E1During service diagnostics cycle with probes plugged into water valve connector never received 120VAC to solenoid. Valve not opening. Disconnected water supply and confirmed water flow. Needs new control board. ; ordrng 1 W11120155 (ACU)
Near Rochester, NY 14607
Steve
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRB119WFBM01 Found water line going from valve to icemaker was not fully seated. Seated connection and not leaking anymore
Near Rochester, NY 14616
James
Job Details: 09/25/2020
OVEN WHIRLPOOL WFG505M0BS3 Q1 n. Q2 n. Q3 n. Unit glass is separated from panel. Need glass; ordrng 1 W11176456 (glass-door) and 1 WPW10481433 (nameplate)
Near Webster, NY 14580
Steve
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRS321SDHW00 Found small ice cubes and customer stated ice would not come out when dispensed. Replaced icemaker. Customer to monitor. ; dspstn on spec-tagged invntry: 1 WPW10300022 ICEMAKER
Near Webster, NY 14580
Steve
Job Details: 09/25/2020
REFRIGERATOR AMANA ATB1935HRW Replaced bi metal thermostat for not defrosting. ; used 1 WP4387490 (DEFROST TSTAT 50) from stock
Near Rochester, NY 14616
James
Job Details: 09/25/2020
WASHER FRIGIDAIRE FFLE3911QW0 Unit locks and stalls until power is reset. Replaced actuator and checked connections on controls. Tested rinse and spin successfully. If problem persists replace 808653801
Near Irondequoit, NY 14617
Evan
Job Details: 09/25/2020
DISHWASHER FRIGIDAIRE FGID2474QF0A Replacing pressure switch due to unit failing to stop filling. Replaced switch and tested unit. Unit now filling as it should. Unit tested good
Near Webster, NY 14580
Steve
Job Details: 09/25/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Sr#7728894079Found discharge line that goes into defrost drip tray had cracked. Repaired line, added die drier and recharged."
Near Rochester, NY 14612
James
Job Details: 09/25/2020
REFRIGERATOR MAYTAG MFI2570FEZ08 Replaced icemaker and tested ice dispenser. Unit is functioning properly. Customer is to monitor.
Near Rochester, NY 14626
James
Job Details: 09/25/2020
OVEN WHIRLPOOL WFE320M0JW0 Replaced door glass and trim.
Near Shortsville, NY 14548
Dave F
Job Details: 09/25/2020
DISHWASHER KITCHENAID KDTM354DSS4 Lower spray arm is not spray right . Water pressure is good coming from pump . . Ordering spray arm and sending to customer W10884490; ordrng 1 W10884490 (arm-spray ( direct ship to customer ))
Near Hilton, NY 14468
James
Job Details: 09/25/2020
DISHWASHER KITCHENAID KUDC10FXSS3 Replaced door latch and striker. Tested unit several times. ; dspstn on spec-tagged invntry: 1 W10619006 LATCH
Near Brockport, NY 14420
James
Job Details: 09/25/2020
DRYER WHIRLPOOL WED4815EW1 Replaced blower wheel and tested. Dryer functions properly
Near Webster, NY 14580
Evan
Job Details: 09/25/2020
RANGE FRIGIDAIRE PLCF489CCA Customer stating that unit is failing to operate broil cycle and broiler element has already been replaced. Removed rear panel and ran test broil cycle. Discovered that control is failing to send voltage to broil element. Control will need to be replaced. Control is no longer available from distributor. Office will contact customer if we can locate replacement. Collecting service call fee for now 318010102
Near Webster, NY 14580
Evan
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ03 Replaced switch for interior dispenser but unit is still dripping small amount from dispenser. Ordering bladder and union ; ordrng 1 W11229977 (BLADDER ) and 1 WP2300868 (WATER UNION)
Near Rochester, NY 14625
Evan
Job Details: 09/25/2020
WASHER WHIRLPOOL WTW8500BW0 Customer stated that unit was leaking water and also squealing since repair. Discovered that bearing that was installed is faulty causing squeal. Replaced with bearing kit. Ran test cycle and observed unit. Could not get unit to leak at time of repair. Customer to monitor and report back if issue persists. Bearing is under ATEC warranty ; used 1 W10435302 (BEARING) from stock
Near Victor, NY 14564
Dave F
Job Details: 09/25/2020
WASHER MAYTAG MVWB835DW1 Replaced UI for not working . Calibrated unit and ran auto diagnostics. Unit tested good.
Near Rochester, NY 14615
James
Job Details: 09/25/2020
REFRIGERATOR GE GS21FGKBB Q1 n. Q2 n. Q3 n. Unit not cooling. Compressor makes buzzing noise. No signs of leak around condenser. Need evap. Sealed system leak. ; rqstng P&A on 1 WR86X25269 (UV DRIER) and 1 WR87X30286 (evaporator)
Near Spencerport, NY 14559
James
Job Details: 09/25/2020
DISHWASHER WHIRLPOOL MDB8989SHZ0 Q1 n. Q2 n. Q3 n. Repeat issue. Pump not running. Found harness disconnected from control. Reconnected and tested several times. If problem persists replace W10834759; dspstn on spec-tagged invntry: 1 WPW10591570 SUMP&MOTOR
Near Rochester, NY 14619
James
Job Details: 09/25/2020
REFRIGERATOR GE GYE22HMKFES Replaced fan and verified operation. Defrosted ff drain tube. One year warranty on repair.
Near Penfield, NY 14526
Evan
Job Details: 09/25/2020
MICROWAVE KITCHENAID KOCE507ESS06 Replacing broil element due to old element breaking causing unit not to broil. Replaced element. Tested unit. Unit tested good
Near Irondequoit, NY 14622
James
Job Details: 09/25/2020
WASHER KENMORE 110.247223 Replaced dogs and coupler and tested. One year warranty on repair ; dspstn on spec-tagged invntry: 1 80040 DOG 4PK
Near Hilton, NY 14468
James
Job Details: 09/25/2020
OVEN DOUBLE GE ZET857SB2SS Doors fall open. Gaskets torn. Need parts. ; ordrng 1 WB07X10060 (seal front frame) and 4 WB10X10078 (range oven door hing)s
Near Pittsford, NY 14534
Dave F
Job Details: 09/25/2020
REFRIGERATOR KITCHENAID KRSF705HPS00 Replaced defrost thermistor. Foil taped and zip tied . Gaskets are sealing . Changed defrost mode to basic from adaptive. . Ran test four . Unit tested good . Called techline SR 7728780860 techline said that should do it if there is anymore issues to call
Near Irondequoit, NY 14622
Tanner
Job Details: 09/25/2020
WASHER MAYTAG MHW6630HW1 Q1 no Q2 no Q3 no Replaced control board. Tested unit via auto diagnostics. Unit tested good.Verbal signature acknowledged
Near Rochester, NY 14608
Tanner
Job Details: 09/25/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Q1 no Q2 no Q3 no Replace UI and control. Tested unit and unit tested good.Verbal signature acknowledged
Near Rochester, NY 14610
Steve
Job Details: 09/25/2020
DISHWASHER KITCHENAID KDFE104DWH2 The dishwasher had float switch error. The dishwasher filled multiple times for me. Found a nut under float switch that may have caused no water to enter machine.
Near Rochester, NY 14616
James
Job Details: 09/25/2020
WASHER FRIGIDAIRE FFLE3911QW0 Unit locks and stalls until power is reset. Replaced actuator and checked connections on controls. Tested rinse and spin successfully. If problem persists replace 808653801
Near Rochester, NY 14624
Steve
Job Details: 09/23/2020
DRYER WHIRLPOOL MEDC465HW0 Found vent slightly plugged. Cleaned vent and shortened for good air flow. Replaced timer and auto dry control board for not sensing dry clothes properly. The dryer tested good for heat and vent tested good after repair.
Near Hemlock, NY 14466
Dave F
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Unit not running . Found there is a short in the power cord causing the unit to turn off . Ordering new cord .; ordrng 1 WPW10679216 (wire harness)
Near Hemlock, NY 14466
Dave F
Job Details: 09/23/2020
DISHWASHER KITCHENAID KDTM404ESS3 Found unit not getting power to ui . Checked power cord to control and found was loose . Reseated connection. Unit is now working as expected.
Near Rochester, NY 14612
Steve
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Caulked mullion for warm air coming in freezer and causing a spot of frost on lower shelf inside door. Water was 54 degrees. Normal water temp.
Near Brockport, NY 14420
Steve
Job Details: 09/23/2020
WASHER MAYTAG MVWC465HW2 Replaced outer tub and drain pump for pump crushed into outer tub causing a leak.
Near Rochester, NY 14618
Evan
Job Details: 09/23/2020
DISHWASHER KITCHENAID KDTM354DSS5 Customer stated that control panel is dead and will not respond to commands. Upon inspection discovered that control was receiving 120v but failing to send power to console. Ordering console and control ; ordrng 1 W10803367 (CONSOLE) and 1 W11368631 (CONTROL )
Near Rochester, NY 14607
Evan
Job Details: 09/23/2020
DRYER MAYTAG MEDC215EW1 Customer wanted venting to be inspected. Checked venting with airflow meter unit tested good for airflow also confirmed good airflow at vent exit. Unit tested good
Near Rochester, NY 14618
Evan
Job Details: 09/23/2020
MICROWAVE GE JE1590SH01 Customer stated that unit would not run or heat. Stating that clock would count down as if cycle had started but unit would never run fan or magnetron. Discovered that primary interlock switch was failing to make consistent contact when door was shut. Removed switch to inspect. Reinstalled switch and tested unit unit is now operating as it should. Reassembled unit and tested. Door and switch are now making contact as they should. Could not replicate issue once reinstalling switch. Customer to monitor issue. If issue persists please order switch. WB24X10047 (switch) $26.00
Near Rochester, NY 14618
Evan
Job Details: 09/23/2020
DISHWASHER KITCHENAID KDPE234GPS0 Customer stated that upper rack is falling. Upon inspection discovered that adjusters had both broken at tabs causing rack to fall. Replaced adjusters and tested unit. Unit tested good ; dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER
Near Rochester, NY 14626
James
Job Details: 09/23/2020
REFRIGERATOR MAYTAG MFT2776FEZ00 Q1 n. Q2 n. Q3 n. Icemaker not cycling. E2 icemaker lost home position. Motor not energizing in diagnostics. Need icemaker. Fan pulsates. Called tech line. They said pulsating is normal in diagnostics. SR 7728868658Paid in full ; ordrng 1 W11294907 (icemaker)
Near Webster, NY 14580
Dave F
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Unit was off when arrived . Ran test four . Looked that freezer evap . Freezer evap was showing frost pattern . Customer said unit is turning on and off . All compartments not cooling . Fresh food evap has full frost pattern. Ordering control boards . Unplugged deli drawer UI for not responding to touch . That board can cause DC shorting . Customer will monitor unit ; ordrng 1 W11092503 (panel-ui) and 1 W11092502 (panel-ui) and 1 W10843055 (cntrl-elec) and 1 W10830288 (cntrl-elec) and 1 W10830278 (cntrl-elec)
Near Webster, NY 14580
Dave F
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replaced user interface and main control in back . Customer will monitor.
Near Rochester, NY 14612
James
Job Details: 09/23/2020
RANGE WHIRLPOOL WML55011HB4 Q1 n. Q2 n. Q3 n. Unit has stress fractures in plastic trim that attaches to door glass issue does not appear to be from misuse. Replaced door. Customer is to monitor. Issue most likely defective plastic
Near Rochester, NY 14612
James
Job Details: 09/23/2020
DISHWASHER KITCHENAID KDTE404DSS0 Q1 n. Q2 n. Q3 n. All rails broken and bearings falling out. Service pointer for upper rails. Lower rails at cost. S22916 parts and labor for upper rack disengages ; ordrng 1 W10822165 (track) and 1 W10822166 (track) and 1 W11259785 (track) and 1 W11259786 (track)
Near Brockport, NY 14420
Steve
Job Details: 09/23/2020
DRYER ROPER RED4516FW0 "Replaced rear panel, chute and blower for dented causing excessive noise."
Near Webster, NY 14580
Tanner
Job Details: 09/23/2020
WASHER WHIRLPOOL WTW8500DC5 Q1 no Q2 no Q3 no Complaint of no power to UI. Was flashing F6E2. Tested panel and unit is unresponsive. Power cycled unit and reseated UI harness. UI is turning on. F6E2 is stored. Ordering control and UI.; ordrng 1 W11209420 (ACU) and 1 W11095624 (UI)
Near Webster, NY 14580
Dave F
Job Details: 09/23/2020
REFRIGERATOR GE GSL22JFXALB Found the freezer section had build up of ice . Unit does not have water going to it . Defrosted ice block and unplugged ice maker . . Checked gaskets . Gaskets are sealing . Customer will monitor
Near Rochester, NY 14605
Tanner
Job Details: 09/23/2020
DRYER WHIRLPOOL WED7500GC0 Q1 no Q2 no Q3 noComplaint of door opening during dry cycle. Door shuts well however pulls open too easily. Ordering parts for door.Sr7728866076- advised strike may need to be manipulated to make for a better close. If not strike panels may be warped.; ordrng 2 WP3387565s and 1 W11371722 and 1 W11376139 and 1 W11366436 and 1 WP3389441 (Catch)
Near Rochester, NY 14624
James
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Unit freezing food near back and lights intermittently turning on on UI. Replaced thermistor and called tech line. They had me set freezer damper to max and block 50% of air return vents. Customer is to monitor. SR 7728741583
Near Fairport, NY 14450
Dave F
Job Details: 09/23/2020
REFRIGERATOR GE ZIS420NMB 0 degrees in freezer and 37 in fresh food with my temp probe . Unit is reading 9 in freezer and 37 in fresh food. May need sealed system work . Customer will contact GE about unit .
Near Fairport, NY 14450
Dave F
Job Details: 09/23/2020
DISHWASHER KITCHENAID KUDC03IVBL4 Dispenser not working .found that it was not plugged in all the way . Plugged in and tested in diagnostics. Unit tested good .
Near Hilton, NY 14468
James
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL MFT2776FEZ00 Q1 n. Q2 n. Q3 n. Unit leaking. Ff evap frozen. Defrost drain clogged. Defrosted coil and drain. Thermistor passed. Customer is to monitor. S16360 labor
Near Rochester, NY 14621
Evan
Job Details: 09/23/2020
WASHER AMANA NTW4516FW3 Customer stating that unit is clicking and will not lock. Discovered f5e1 for lid lock fault. Tested lock and discovered lock was failing. Replaced lock and tested unit. Unit tested good ; used 1 W11307244 (LATCH) from stock
Near Rochester, NY 14613
Evan
Job Details: 09/23/2020
DRYER AMANA NED4655EW1 Customer stated that unit is not drying at all. Checked incoming voltage and discovered that L2 terminal on terminal block was very loose causing issue. Tightened terminal to block and tested unit. Unit tested good
Near Rochester, NY 14606
James
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW01 Icemaker not cycling. No water. Valve is energizing. Removed water line and flushed air out to icemaker fill tube. Reconnected and tested. Unit functions properly.
Near Webster, NY 14580
Evan
Job Details: 09/23/2020
DISHWASHER FRIGIDAIRE FGID2466QF4A Customer stated that control would not respond to commands. Upon inspection discovered that triac on control had burned up at terminal causing issue. Control willNeed to be replaced. Customer does not want to proceed at this time. Collecting service call fee
Near Macedon, NY 14502
Tanner
Job Details: 09/23/2020
DISHWASHER MAYTAG MDB9979SKZ0 Q1 no Q2 no Q3 no Complaint of drain problem. Disassembled drain and found metal piece in drain. Ordering new drain pump.; ordrng 1 W11412663 (Drain pump)
Near Macedon, NY 14502
Tanner
Job Details: 09/23/2020
WASHER MAYTAG MVW7232HW0 Q1 no Q2 no Q3 no Complaint of no spin/drain.Following stored errors:F7E9 locked rotorF0E9 off balance pause F0E5 off balance loadF0E3 overload Ran drain via manual diagnostics and drain tested good. Hand spin basket without issue. Ran heavy agitate and high spin and unit tested good. Drain issues will cause a no spin. Customers drain set up may have contributed to drain issues. Lid locks. No repair recommended for this unit.
Near Webster, NY 14580
James
Job Details: 09/23/2020
REFRIGERATOR GE ZISW42EMB Q1 n. Q2 n. Q3 n. Unit not cooling compressor rattles whole fridge and short cycles. Evap fan not running. Defrost timer ticking loudly. Water dispenser not functioning. Need parts sealed system. Will charge for water valve on return visit. Valve 35 plus tax ; ordrng 1 WR57X10051 (water inlet valv kit) and 1 WR60X30349 (evaporator fan motor) and 1 WR86X25269 and 1 WR87X10082 (refrigerator compres) and 1 WR9X502 (timer defrost)
Near Hamlin, NY 14464
James
Job Details: 09/23/2020
WASHER MAYTAG MHW6630HW0 Q1 n. Q2 n. Q3 n. Unit leaking around dispenser. Need dispenser. ; ordrng 1 W11465533 (DISPENSER. )
Near Ontario, NY 14519
Tanner
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRS322FNAH01 Q1 no Q2 no Q3 no Complaint of lights flickering in both compartments. Reseated connection on top light in FF section and issue resolved itself. This has been a recurring issue with this unit. Advise customer to replace light to avoid on ongoing basis. Customer has extended warranty and will be reaching them for a dispatch to cover repair. Marking job completed and new appointment can go through via warranty dispatch.
Near Fairport, NY 14450
Dave F
Job Details: 09/23/2020
RANGE WHIRLPOOL WFE505W0HW2 Called techline SR 7728874182 . steam clean only heats once and then never again . Techline said to replaced the control . Ordering control Aqua lift . 877-258-0808 ; ordrng 1 W11314393 (cntrl-elec)
Near Fairport, NY 14450
Dave F
Job Details: 09/23/2020
RANGE KITCHENAID KEBC107KBL0 Could not get unit to show PF control . Reseated connections at control board . Did see some marks on board from heat . Unit has 240 volts going to it . Customer says it hasnt done it in a while .
Near Rochester, NY 14621
James
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRF989SDAF00 Q1 n. Q2 n. Q3 n. Unit not cooling below 50deg. UV dye coming from defrost drain. Service pointer for pin holes in ff evap. S71233 parts and labor; ordrng 1 W11116006 (evaporator) and 2 WPW10143759 (dryer)s
Near Pittsford, NY 14534
Tanner
Job Details: 09/23/2020
REFRIGERATOR KITCHENAID KBRS20EVMS4 Q1 no Q2 no Q3 no Complaint of unit leaking Onto floor. Inspected freezer compartment and found sheet ice on bottom. Defrosted freezer compartment. Inspected drain tube and found debris in duck bill off drain tube. Removed debris and trimmed duck bill to prevent debris build up going forward.
Near Fairport, NY 14450
Tanner
Job Details: 09/23/2020
WASHER WHIRLPOOL WTW5550XW2 Q1 no Q2 no Q3 no Complaint of no wash. Following stored errors:F7E6 unable to reach target RPMF7E5 motor faultRan auto diagnostics and completed without issue. Ran tachometer speed test and unit tested good.Rechecked errors and unit stored F7E1. SR7728870252- advised by tech line that due to intermittent issue and unit testing good to replace ACU and Shifter. Ordering ACU and shifter.; ordrng 1 W10480104 and 1 WPW10006355 (Shifter)
Near Farmington, NY 14425
Dave F
Job Details: 09/23/2020
WASHER WHIRLPOOL LSR8444LQ1 Wash pump was leaking . Replaced pump and tested unit . Tested good .; dspstn on spec-tagged invntry: 1 285753A COUPLING and 1 WP3363394 PUMP
Near Brockport, NY 14420
Steve
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW06 Replaced drier and charged. After twenty minutes of running the evap barely frosted. Tested pressure and it was I. Vacuum. Checked for leaks and found none. Returning to install evaporator. ; dspstn on spec-tagged invntry: 1 W11407409 EVAPORATOR and 1 WPW10143759 DRIER-UV DYE
Near Rochester, NY 14626
Steve
Job Details: 09/23/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM00 The refrigerator had a plugged drain. Removed duck bill in reAr of unit and cut a little and removed debris inside. Put in manual defrost to remove ice in evaporator area.
Near Pittsford, NY 14534
Tanner
Job Details: 09/23/2020
DISHWASHER WHIRLPOOL MDB4949SDZ0 "Q1 no Q2 no Q3 no Complaint of unit leaking water. Ran unit for approximately 20 minutes. Unable to reproduce customer complaint. Felt insulation behind front panel near dispenser and is dry. Removed front panel and inspected for signs of water and found none. Customer is going to continue to monitor unit for two weeks to see if issue persists. Debris in between door and gasket may have caused temporary leak, if leak returns a new gasket will be installed on next appointment.; ordrng 1 W11177741"
Near Brockport, NY 14420
Dave F
Job Details: 09/19/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "35 in fresh food section . 0 in freezer. Temps are correct for settings . Customer states whole unit turns on and doesnt turn back on . Unplug unit and plug back in unit runs. Compressor runs every time . Heater is working.there is no frost build up . Evap fan is working .Ordering control W11035836 and start device ; ordrng 1 W11035836 (cntrl-elec) and 1 WPW10448874 (start-dev), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"
Near Rochester, NY 14606
Dave F
Job Details: 09/19/2020
COOKTOP GE JBS10DF1WW Replaced the element terminals on front right and back left burners .tested all burners . Back left still not working . Found the switch was bad. Ordering switch .; ordrng 1 WB24T10025 (infinite switch)
Near Rochester, NY 14617
James
Job Details: 09/19/2020
REFRIGERATOR KITCHENAID KSRS27QAWH10 "Q1 n. Q2 n. Q3 n. Unit not cooling due to not defrosting. Thermostat closed and heater has 24 ohms. Need defrost control. defrosted coil. ; ordrng 1 4388932 (control,defrost adap)"
Near Webster, NY 14580
Evan
Job Details: 09/19/2020
RANGE ELECTROLUX EW30IS65JSB Customer stating unit is flashing F15-E15 code. According to tech sheet codes relates to control synchronization failure or “self check” failure. Confirmed that thermal cut off was closed and cooling fan was functioning as it should. Control is only other component that could be causing issue according to sheet. Ordering control ; ordrng 1 316576610 (CONTROL)
Near Rochester, NY 14608
Steve
Job Details: 09/19/2020
RANGE HOTPOINT RGB526DEH3WW "Found ignitor to far away from burner for proper ignition. Ordering proper ignitor. ; rqstng P&A on 1 WB13K21 (ignitor,oven) and 1 WB1X1293 (range igniter mounti)"
Near Rochester, NY 14609
Steve
Job Details: 09/19/2020
REFRIGERATOR GE SSL27RGRABS "The ice door flapper is not closing. Quoted customer for repair due to not same issue as last service. ; rqstng P&A on 1 WR62X10055 (solenoid asm), dspstn on spec-tagged invntry: 1 WP4387490 DEFROST TSTAT 50 , states that autho needed"
Near North Chili, NY 14514
Dave F
Job Details: 09/19/2020
WASHER WHIRLPOOL WTW6120HW0 Unit load and go not working . Calibrated unit ran auto diagnostics. .adjusted the load and go to 2x . Unit is filling with soap now . If problem persists order W11220230 water valve.
Near Rochester, NY 14625
Steve
Job Details: 09/19/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Found the refrigerator has no refrigerant and the compressor is noisy. Ordering evaporator and compressor; ordrng 1 W10913906 (coupler) and 1 W11305045 (COMPRESSOR ) and 1 WP2188822 (evaporator) and 1 WPW10143759 (drIier)
Near Pittsford, NY 14534
Tanner
Job Details: 09/19/2020
WASHER MAYTAG MVW6230RHW0 Q1 no Q2 no Q3 no Complaint of no spin/wet clothes.F7E7 motor speed faultF2E1 HMI stuck buttonF9E9 long drain Ran auto diagnostics and cycle completed normally. Power tested control board and passed. Tested motor circuit and passed.SR7728842224- Advised if voltages are good that friction is causing issue. Removed tub to confirm no garments in outter basket causing friction. Inspected belt and pulley and no signs of rubbing. Ran high speed test and unit appeared to spin well however still logged F7E7 error. Manufacturer did not have repair reccomendation.Ordering new gearcase. Friction from drive shaft could be causing basket to spin slowly. ; ordrng 1 W11423758 (Gearcase)
Near Rochester, NY 14624
Dave F
Job Details: 09/19/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Evaporator is frosted up . Went into diagnostics. Defrost thermistor tested open. Changed control board . Defrost sensor is now reading good . Replaced wire harness inside cabinet to thermistor. Defrosted unit and foil taped and zip tied thermistor. Unit tested good . Customer will monitor. Called techline and documented call . Techline hung up before I got the SR #
Near Rochester, NY 14611
Dave F
Job Details: 09/19/2020
WASHER AMANA NTW4516FW3 "Unit not finishing cycles Getting cold water . Found the connection to the water valve for cold was not in . Installed and tested unit . Tested good , calibrated unit ."
Near Rochester, NY 14609
Evan
Job Details: 09/19/2020
WASHER GE GTW840CPNDG Customer stating that unit is leaking from bottom of machine and won’t spin out load properly. Checked for error codes. Unit displaying code 26 for off balance load. Ran test cycle and observed unit filling. Customer is using too much soap due to auto dispensing system advised customer to turn off auto dispenser and fill unit by hand to ensure accurate amount is used. Also discovered that machine itself isn’t leaking it is actually sink that unit is draining water into. Unit itself tested good
Near Rochester, NY 14604
Evan
Job Details: 09/19/2020
DRYER WHIRLPOOL WHD560CHW0 Customer stated that unit is experiencing long dry times. Checked for error codes. No codes are present. Ran test cycle and observed unit. Unit is heating as it should. Advised customer that unit is a heat pump dryer therefore it will take much longer that a normal gas or electric dryer. Explained that timed dry will yield the best results. Unit tested good otherwise
Near Rochester, NY 14612
James
Job Details: 09/19/2020
DRYER WHIRLPOOL MGD8630HW1 Replaced parts and bent panel so it's not contacting drum. Need W11310043; ordrng 1 W11310043 (panel)
Near Rochester, NY 14625
Evan
Job Details: 09/19/2020
DISHWASHER KITCHENAID KDTM404ESS0 Replacing lower spray arm due to original spray arm being cracked causing unit to leak. Replaced spray arm. Tested unit. Unit tested good
Near Walworth, NY 14568
Tanner
Job Details: 09/19/2020
DISHWASHER WHIRLPOOL KDFM404KPS0 Q1 no Q2 no Q3 no Complaint of no wash. Following stored errors:F8E2 inlet valve electrical problemUnit fills properly.Started wash cycle and motor intermittently runs. Measuring voltage from control however control power is intermittent. When getting voltage motor still under performing. Ordering new control and motor.; ordrng 1 W11348061 (ACU) and 1 W11416362 (Motor sump assembly)
Near Rochester, NY 14625
Evan
Job Details: 09/19/2020
WASHER WHIRLPOOL WTW8500BW0 Customer stated that unit is very loud while in spin. Upon inspection discovered that lower bearing is failing causing issue. Used bearing repair kit to replace all parts. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W10435302 BEARING
Near Rochester, NY 14611
Dave F
Job Details: 09/19/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Replaced control . Compressor and UV drier . Unit is now cooling as expected
Near Pittsford, NY 14534
Steve
Job Details: 09/19/2020
DRYER WHIRLPOOL WGD9400SW2 "Replaced all four roller supports and idler for excessive noise. Cleaned out lint from inside dryer. Tested vent after repair and found venting is restricted. Informed customer. ; used 1 279640 (PULLEY-IDLER), and 1 4392067 (REPAIR KIT) from stock"
Near Irondequoit, NY 14622
Tanner
Job Details: 09/19/2020
REFRIGERATOR WHIRLPOOL GR2FHTXVB00 Q1 no Q2 no Q3 noComplaint of water leaking from back of unit. Checked behind unit and is leaking from water dispenser solenoid. Ordering new solenoid.; ordrng 1 WP2188808 (Dual Valve)
Near Rochester, NY 14618
Tanner
Job Details: 09/19/2020
DISHWASHER MAYTAG MDB8959SFE4 Q1 no Q2 no Q3 no Complaint of broken rails. Inspected rails and they have failed. Replaced with upgraded assembly. Tested unit and unit tested good. Repair covered under S22916.Verbal signature acknowledged.
Near Rochester, NY 14612
James
Job Details: 09/19/2020
FREEZER WHIRLPOOL WRT311FZDB01 New doors are worse than previous door. Doors have swirl marks on them. Shipper is not covering doors with plastic while inside shipping box. ; ordrng 1 LW10599396! (DOOR) and 1 LW10599399 (dor-fip)
Near Rochester, NY 14612
James
Job Details: 09/19/2020
WASHER MAYTAG MVWB835DC4 Q1 n. Q2 n. Q3 n. Complaint of noise from unit. Tested washer and all noise were normal. Water hazard Fault. Cleared code and ran calibration. Inspected drain hose. Customer is to monitor.
Near Pittsford, NY 14534
Steve
Job Details: 09/19/2020
WASHER WHIRLPOOL WFW85HEFW1 Tested washer and found no abnormal noises. Tested in auto diagnostics and with load of towels. Could not recreate noise
Near Ontario, NY 14519
Evan
Job Details: 09/19/2020
WASHER MAYTAG MVWB766FW1 Customer stated that item is stuck under agitator. Discovered that pillow case has worked its way underneath agitator. Removed agitator and pillow case. Reinstalled agitator. Checked for error codes. No codes present. Unit tested good
Near Irondequoit, NY 14622
Tanner
Job Details: 09/19/2020
RANGE WHIRLPOOL RS575PXR0 Q1 no Q2 no Q3 no Complaint of no heat in left rear burner. Missing knob. Damage to over door seal. Measured voltage to burner with infinite switch on and measured no voltage. Needs new Infinite switch. Ordering missing knob and overn door seal.; ordrng 1 W10900107 (Infinite switch)
Near Webster, NY 14580
Evan
Job Details: 09/19/2020
REFRIGERATOR JENN AIR JFC2290REM00 Customer stated that door was not shutting properly. Discovered that feet needed to be adjusted for doors to make contact with receiver. Adjusted feet. Tested door for customer. Unit tested good
Near Rochester, NY 14620
Steve
Job Details: 09/19/2020
DRYER WHIRLPOOL WHD5090GW0 Found the filter had cone off abs was stuck in blower and the motor could not turn well causing F15 error.
Near Pittsford, NY 14534
Tanner
Job Details: 09/19/2020
WASHER MAYTAG MVWX655DW1 Q1 no Q2 no Q3 no Replaced ACU. Calibrated unit. Tested unit via auto diagnostics. Unit tested good.Verbal signature acknowledged.