Near Pittsford, NY 14534
Evan
Job Details: 01/16/2021
DISHWASHER WHIRLPOOL KDTE204GPS0 Replacing drain hose due to original hose failing hose had pin size hole in hose causing unit to leak. Replaced hose. Tested unit. Unit tested good
Near Rochester, NY 14626
David
Job Details: 01/16/2021
WASHER MAYTAG MHW5630HW0 Replaced torn bellows. Ran diagnostics to test. ; dspstn on spec-tagged invntry: 1 W11314648 BELLOW
Near Penfield, NY 14526
Evan
Job Details: 01/16/2021
DISHWASHER KITCHENAID KDFM404KPS0 Replacing motor due to unit producing noise while switching from upper spray arm to lower spray arm. Replaced wash motor. Tested unit. Unit tests good
Near Fairport, NY 14450
Tanner
Job Details: 01/16/2021
DISHWASHER KITCHENAID KDPE334GPS0 Q1 no q2 no q3Complaint of incomplete washes. Unit will pause and beep. Customer must open and close door to get unit to resume. Customer states unit beeps as if door is still open but the door is not even partially open when this happens. No stored errors on machine. Complete autodiagnostics cycle without issue. Tested door latch and latch mechanism is strong. Checked continuity of switch and actuated switch with probes in connector and switch testing good. ACU may not be sensing door latch correctly. Ordering ACU.; schdld next appmnt for 1/29 FRI PM
Near Victor, NY 14564
Tanner
Job Details: 01/16/2021
WASHER MAYTAG MVW7232HW0 Q1 no q2 no q3 noComplaint of lid not locking. Attempted to actuate lock and would not attempt to lock. Ordering new lock.; ordrng 1 W11394572 (Lid lock)
Near Pittsford, NY 14534
Tanner
Job Details: 01/16/2021
DISHWASHER KITCHENAID KDFE104HBL0 Q1 no q2 no q3 noComplaint of wierd noises and no wash particularly on lower rack. No stored errors. Ran unit with viewing glass and lower spray arm only spraying out of 2/4 wash arms. Attempted to clean wash arm and is rotating better however clog seems to be unreachable. Needs new lower spray arm W11101428. Quoted for new spray arm. Customer will call ATEC if they opt for repair.
Near Ontario, NY 14519
Evan
Job Details: 01/16/2021
WASHER WHIRLPOOL WFW6620HC2 Customer stating that unit is failing to operate and continually flashes lo flow error. Discovered that cold water valve is causing issue. Ordering cold water valve ; ordrng 1 W11316256 (COLD WATER VALVE )
Near Rochester, NY 14625
David
Job Details: 01/16/2021
REFRIGERATOR WHIRLPOOL KRFC704FPS03 The door mullion is not engaging causing the door to close incorrectly. Leveled unit to bring left door up into place. Door shutting properly after adjustment. Deli drawer is freezing items. The evaporator thermistor is reading 57 degrees. Temps near the evaporator read 31 and the pantry thermistor reading 33. Thermistor is out of range. Ordering thermistor and control. ; ordrng 1 W11395558 (Evaporator cover) and 1 W11450890 (Control)
Near Fairport, NY 14450
Tanner
Job Details: 01/16/2021
WASHER WHIRLPOOL MVW7232HW0 Q1 no q2 no q3 no Complaint of clunking noise during use. Complaint of power button intermittently not working. Ran autodiagnostics. Noise complaint was the noise made during shift from agitation to spin. Unit working properly. Could not reproduce power up complaint.
Near Pittsford, NY 14534
David
Job Details: 01/16/2021
WASHER WHIRLPOOL WTW8100BW0 Unit is displaying UL error with an empty tub. Checked harness and connections to RPS sensor. Rechecked hub and rotor for being loose or worn. Stator and rotor have no cracks and are in good condition ordering RPS sensor. ; ordrng 1 WPW10178988 (RPS sensor.)
Near Rochester, NY 14623
David
Job Details: 01/16/2021
DRYER MAYTAG MEDB766FW0 Motor/blower assembly is making a growling noise when unit gets hot. Rechecked rollers and drum. Straightened side panels that were bent and fastened bulkhead. Noise is happening under load towards the end of the dry cycle. This is likely caused by a failing drive motor. Motor is loud and should be replaced. Ordering motor and blower. ; ordrng 1 279827 (Motor) and 1 WP694089 (Blower)
Near Macedon, NY 14502
Evan
Job Details: 01/16/2021
WASHER MAYTAG MVWB835DW4 Replacing console due to unit failing to responds to commands. Unit was displaying f6e3 for UI and CCU failing to communicate. Replaced console. Tested unit. Unit tested good
Near Fairport, NY 14450
Tanner
Job Details: 01/16/2021
WASHER CROSLEY VAW3584GW1 Appointment double booked
Near Honeoye Falls, NY 14472
David
Job Details: 01/16/2021
DISHWASHER WHIRLPOOL WDT750SAKZ0 Spoke to customer. Pre ordered rack adjusters ; ordrng 1 W11268105 (Rack adjuster left) and 1 W11268101 (Rack adjuster right)
Near Farmington, NY 14425
Evan
Job Details: 01/16/2021
DRYER WHIRLPOOL MEDB835DW4 Customer stated that unit was producing noise while in use. Discovered that idler pulley was seized causing issue. Replaced pulley and cleaned other rollers. Tested unit. Unit tested good ; used 1 279640 (PULLEY-IDLER) from stock
Near Macedon, NY 14502
Tanner
Job Details: 01/16/2021
DRYER MAYTAG MED6630HC1 Q1 no q2 no q3 noReplaced thermistor. Tested unit and unit tested good. Complaint of dryer noise. Advised to unstack units to have quieter operationVerbal signature acknowledged
Near Avon, NY 14414
David
Job Details: 01/16/2021
COOKTOP KITCHENAID KGCC506RWW07 Sr7729764847Safety Sr 7726300615Kuf0suewpl1 for parts and laborThermal event under cooktop caused by a shorted switch harness. Documented with techline via video chats and then with safety team by phone. Ordering harness. ; ordrng 1 WP4456905 (Switch harness)
Near Rochester, NY 14623
David
Job Details: 01/16/2021
REFRIGERATOR WHIRLPOOL WRT314TFDW Fresh food door has a gap on the top left side. Reversed doors to accomplish proper door closure. Doors shutting properly.
Near West Henrietta, NY 14586
David
Job Details: 01/16/2021
DISHWASHER WHIRLPOOL WDT730PAHZ Replaced broken upper rack adjusters that were failing to support the upper dish rack. ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
Near Caledonia, NY 14423
David
Job Details: 01/16/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Unit is freezing items in the fresh food section still. Found product piled up next to the damper causing airflow issues. Deli drawer is in the incorrect as well. Product is bing placed against the back wall blocking the fresh food air returns. All of these things can individually cause items to freeze in the fresh food section. Replaced damper because it was chattering. The unit can be set to recommended settings after product placement is addressed. Setting take a full 24 hours to show results.
Near Honeoye Falls, NY 14472
Steve
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WSR57R18DM01 Customer stated refrigerator tripped breaker immediately regardless what outlet it was on. On arrival the breaker was tripped. The windings on the compressor tested good. Unplugged condenser fan motor. Turned breaker on. Plugged in compressor and it started as expected. The evaporator fan motor is also running. Unplugged and plugged in oc denser fan motor. The fan worked. Compressor and all fans are running. Found no breaks in harness. Waited until alarm went off. It did not go off. Tested in defrost and did not shut off. Customer states unit shuts off randomly. Ordering harness and control. ; rqstng P&A on 1 W10812033 (contrl-box) and 1 W10812037 (harns-wire)
Near Webster, NY 14580
James
Job Details: 01/14/2021
RANGE KITCHENAID KFED500EBL02 "Q1 n. Q2 n. Q3 n. Glass fractured and spider web cracked over rh side. No sign of impact. Top defective. 60 month warranty on top. ; rqstng P&A on 1 W10789672 (Top), used 1 Sh (Sh) from stock"
Near Spencerport, NY 14559
David
Job Details: 01/14/2021
DISHWASHER KITCHENAID KDFE104DSS0 "Sump that was revived was defective. Wash motor was not attached and I was unable to seal it back to the sump without risk of it leaking. Re ordering sump. Left water shut off to the dishwasher ; ordrng 1 WPW10605057 (Sump), dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"
Near North Chili, NY 14514
David
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Found unit room temperature in both compartments ran test 4 to check cooling and airflow. Poor airflow in the fresh food section causing by frosting of the fresh food evaporator. Waited until unit cycled to the freezer to check 3 way valve operation. 3 way valve functioning OK. Verified frost pattern in test 4-5 Freezer should be cooling normally but is room temp. Suspecting a short in the deli harness causing unit to cycle incorrectly. Disconnected harness. Ordering deli harness, evap fan, and evaporator cover. Cycled power and left cooling off. Customer can turn unit on from the control after 24 hours. ; rqstng P&A on 1 W11170612 (Harness) and 1 W11087438 (Fan), ordrng 1 W11188493 (Cover)"
Near Pittsford, NY 14534
David
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRQA59CNKZ Sr7729739649 documented Inconsistencies in temperature inside the fresh food section. Customer has air sensing thermometers that are reading 50°. Checked temperature with thermal couple read 30°. Temperature of thermistor via diagnostics reads 37°. Confirmed temperature reading with homes test on fresh fruit thermistor. Thermistor tested good. Because the thermistor reading and my temperature readings were inconsistent Techlines recommending that the thermistors be changed. Ordering thermistors and control as well as door million and gasket. ; ordrng 1 W11135456 (Thermistor rc) and 1 W11135458 (Thermistor fc) and 1 W11135457 (Thermistor CC) and 1 Dataloggers and 1 W11442897 (Control) and 1 W11376604 (Gasket) and 1 W11205537 (Mmullion)
Near Rochester, NY 14612
David
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL KRFC302ESS Replaced right hand ff gasket. Left gasket is also torn. Ordering gasket ; ordrng 1 W10830046 (Gasket)
Near Rochester, NY 14612
David
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRX986SIHV00N Replaced freezer led module unit tested good. Customer mentioned paddle isnt working while in home. Ordering dispenser paddle. ; ordrng 1 W10853387 (Paddle)
Near Rochester, NY 14626
David
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Unit is cooling poorly in both compartments and will not make ice. Found an incomplete frost pattern in the freezer. Unit has a slow refrigerant leak. Ordering evaporator, compressor, process tubing and fittings. ; ordrng 1 WPW10313899 (Evaporator DOUBLE SEALED SYSTEM Rate) and 1 W11209866 (Compressor DOUble sealed system rate) and 1 W10913906 (Process tubes) and 1 wpw10143759 (Drier) and 1 876765 (Tubes) and 1 W10895720 (LOKRING 8.5-5) and 1 W11401417 (LOKRING) and 1 W11401409 (Lokring) and 1 W10895720 (Lokring) and 1 W10897195 (Lokring)"
Near Geneva, NY 14456
Steve
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KFIS20XVMS2 Found control board is not starting refrigerator and lights on ui are blank. Ordering fill tube for broken tube and filter and bypass. ; ordrng 1 EDR4RXD1 (water filter) and 1 W11395888 (BYPASS) and 1 W11415785 (FILL TUBE)
Near Macedon, NY 14502
Steve
Job Details: 01/14/2021
RANGE WHIRLPOOL WEE510S0FS2 Found oven over heating. During preheat it reached 500 degrees. Ordering control and sensor; ordrng 1 W10833885 (sensor) and 1 W10894098 (cntrl-elec)
Near Newark, NY 14513
Steve
Job Details: 01/14/2021
REFRIGERATOR AMANA ART318FFDB06 On arrival the refrigerator was not accessible. Rescheduled. ; dspstn on spec-tagged invntry: 3 W10896677 COUPLING 6X2
Near Irondequoit, NY 14617
James
Job Details: 01/14/2021
WASHER MAYTAG MVWB835DW5 Customer home after 3:30. Q1 n. Q2 n. Q3 n. Lid broken on lg hinge. Need lid. ; ordrng 1 W11259006 (Lid)
Near Williamson, NY 14589
Evan
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KRFF300ESS00 Replacing rails due to door not opening properly causing ice build up inside machine. Replaced rails and tested drawer. Drawer now opening as it should. While in home discovered that ice maker motor will not produce ice or run harvest cycle. Ordering ice maker ; ordrng 1 4317943 (ICE MAKER)
Near Sodus Point, NY 14555
Evan
Job Details: 01/14/2021
RANGE KITCHENAID KFDC558JSS00 Cusktmer stating that unit is producing a rattling sound while in use. Referring to service pointer W11498555. Insulation around panel that secures fan will need to be installed in order to cease rattling. Ordering W11175143; ordrng 1 W11175143 (FOAM )
Near Hilton, NY 14468
David
Job Details: 01/14/2021
WASHER WHIRLPOOL WFW5620HW0 "Unit is leaking intermittently. Found evidence of a leak near tub vent. Ordering stator per service pointer. Inspected bellows. Found small tears in the bellow on the left hand side. Ordering bellow. Customer states unit is abnormally loud during spin. Checked level and install. Ordering ACU per service bulletin. ; ordrng 1 W11314648 (Bellow) and 1 W11322903 (Acu) and 1 W11354541 (Stator), used 1 W11409996 (Coupling) from stock"
Near Penfield, NY 14526
Tanner
Job Details: 01/14/2021
WASHER WHIRLPOOL WFW7590FW0 Q1 no q2 no q3 noComplaint of no operation. Attempted to start load and nothing happens. No stored error. Can't run diagnostic test. Replaced ACU. No change.SR7729742225- advised to replace UI; ordrng 1 W10911022 (UI) and 1 WPW10443885 (Lock)
Near Rochester, NY 14619
Tanner
Job Details: 01/14/2021
WASHER MAYTAG MVWX655DW0 "Q1 no q2 no q3 noNot advancing through cycles. Not locking. Following stored errors. Close coming out wet.F7E1 basket speed error. Ran autodiagnostics and motor hums but does not agitator or spin. Checked resistance of motor windings and measured 1.5 ohms. Proper range is 5-9.5 ohms. Reconnected motor and unit is now functioning. Ordering new motor since current testing out of values. Motor covered under manufacturer warranty. ; ordrng 1 W11283592 (Motor), dspstn on spec-tagged invntry: 1 W10404050 SWITCH-LID"
Near Rochester, NY 14625
Evan
Job Details: 01/14/2021
MW-HOOD COMBO FRIGIDAIRE FPBM3077RFB Unit is now continually flashing power on and off and flashing time in display. Control is causing issue. Control will need to be replaced in order to correct issue. Customer is going to consider repair and contact office if they would like to proceed. Control part # is 5304504070
Near Fairport, NY 14450
Evan
Job Details: 01/14/2021
DISHWASHER KITCHENAID KDTE334GPS0 Replacing heating element due to coating on element beginning to peel off causing burning smell inside unit. Replaced element. Tested unit. Unit tested good
Near Marion, NY 14505
Evan
Job Details: 01/14/2021
DRYER WHIRLPOOL WGD85HEFC0 Customer stated unit was producing noise while in use. Upon inspection discovered that idler pulley was seized causing issue. Replaced idler pulley. Tested unit. Unit tested good ; used 1 279640 (PULLEY-IDLER) from stock
Near Webster, NY 14580
Tanner
Job Details: 01/14/2021
DRYER MAYTAG MGD8200FW0 Q1 no q2 no q3 noComplaint of gas smell. Ran unit and unit smells of normal combustion. Vent tested unit and unit Tested good. Per JJ on prior service call was experiencing intermittent ignitions. Did not present on today's visit. Ordering new gas valve.; ordrng 1 WPW10118347 (Gas valve)
Near Webster, NY 14580
James
Job Details: 01/14/2021
REFRIGERATOR KENMORE 10657784703 Unit not cooling. Only partial Frost pattern. Sealed system leak. Evaporator needs replacing. Customer opt not to repair. Refund for part not used.
Near Irondequoit, NY 14617
James
Job Details: 01/14/2021
WASHER MAYTAG MVWB765FW3 Q1 n. Q2 n. Q3 n. Unit makes clunking noise during agitation. Found excessive play in transmission shaft. Need gearcase. ; ordrng 1 W11393685 (Gearcase)
Near Pittsford, NY 14534
Steve
Job Details: 01/14/2021
DISHWASHER KITCHENAID KUDS30IXBT2 Ordering vent for leaking. ; ordrng 1 WPW10469575 (vent)
Near Webster, NY 14580
James
Job Details: 01/14/2021
MICROWAVE WHIRLPOOL WMH31017HS2 Q1 n. Q2 n. Q3 n. Unit has bulb broken in socket. Replaced bulb and tested.
Near Webster, NY 14580
James
Job Details: 01/14/2021
MICROWAVE KITCHENAID KMHS120ESS5 Q1 n. Q2 n. Q3 n. Interlock stuck and blew the fuse. Replaced interlocks and fuse. Unit functions properly. ; used 1 Wpm0805101 (Fuse) from stock
Near Nunda, NY 14517
Steve
Job Details: 01/14/2021
RANGE GE JB740DP1BB Ordering part for friend; ordrng 1 WB30T10130 (range 12 haliant sur) and 1 WB30T10135 (surface element)
Near Rochester, NY 14607
David
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL n/a Called customer to discuss freezing issue in the fresh food section. Prepared customer for the likelihood of the unit needing a substantial repair. Found ice ball at evaporator inlet indicating a low charge. Unit needs sealed system work. Customer wasnt interested in that cost.
Near Penfield, NY 14625
David
Job Details: 01/14/2021
REFRIGERATOR MAYTAG MFI2569VEM3 WPW10310240 has failed Causing no cooling. Quoted forControl. Customer was not interested in the repair at this time. They will contact us if they wish to proceed
Near Bloomfield, NY 14469
Steve
Job Details: 01/14/2021
WASHER MAYTAG MHW5630HC0 Found legs all the way down and barely in holes to stabilize washer. Screwed in all the legs to stabilize washer and stop it from bouncing and moving while spinning.
Near Lyons, NY 14489
Steve
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL WDP370PAHB0 Found connection to drain pump came loose. Removed and reseated connection and the dishwasher is draining as expected.
Near Fairport, NY 14450
Steve
Job Details: 01/14/2021
RANGE KITCHENAID KFGG504KPS0 Sr# 7729744660Customer stated the knobs above door were getting hot after cooking at 425 or 450. Tested oven At 425 and no hot air is escaping door. The panel behind knobs were getting warm. Called manufacturer to document. Pulled insulation forward on cavity a bit. The panels getting warm are normal operation at high temps.
Near Fairport, NY 14450
Steve
Job Details: 01/14/2021
DISHWASHER KITCHENAID KDTM504EPA2 Found F9e4 lower spray arm error code. Repositioned lower spray arm to proper position and tested with glass. The dishwasher is working as expected.
Near Victor, NY 14564
Tanner
Job Details: 01/14/2021
DRYER KENMORE 110.6513241 Q1 no q2 no q3 noReplaced timer. Tested on timed dry and auto dry and unit tested good.
Near Marion, NY 14505
Tanner
Job Details: 01/14/2021
WASHER MAYTAG MVWX655DW2 Q1 no q2 no q3 noReplaced ACU. Calibrated unit. Tested via autodiagnostics and unit tested good.
Near Rochester, NY 14625
Tanner
Job Details: 01/14/2021
WASHER MAYTAG MHW5630HC0 Q1 no q2 no q3 noComplaint of no operation. Control lock was on. Instructed on control lock. Ran autodiagnostics cycle and unit tested good
Near Williamson, NY 14589
Evan
Job Details: 01/14/2021
WASHER MAYTAG MVWB765FW2 Replacing gear case due to gear case producing noise while in agitate and also gear case beginning to leak oil. Replaced gear case. Tested unit. Unit tested good. Part is covered under 1 year ATEC warranty
Near Sodus Point, NY 14555
Evan
Job Details: 01/14/2021
RANGE KITCHENAID KDRS505XSS03 Replacing manifold due to valve on manifold seizing causing burner not to operate. Replaced manifold. Tested burners. Unit tested good
Near Brighton, NY 14610
Tanner
Job Details: 01/14/2021
WASHER KENMORE 110.2892479 Q1 no q2 no q3 noComplaint of grindings and then no spin. Unit does drain.Removed shell and found oil has leaked from transmission. Oil leak is excess leaking into clutch brake assembly. Needs new gearcase and clutch. Based on cost of repair customer will replace. Cleaned interior dryer of lint
Near Rochester, NY 14621
James
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Q1 nq2 n q3 n. Unit makes grinding noise. Replaced damper and tested. Unit functions properly. ; used 1 WPW10594330 (Control) from stock
Near Rochester, NY 14607
James
Job Details: 01/14/2021
WASHER MAYTAG MVWX655DW1 Part drop off
Near Rochester, NY 14608
James
Job Details: 01/14/2021
WASHER MAYTAG MVWB855DC4 Q1 n. Q2 n. Q3 n. Complaint of washer banging during spin. Tested gearcase and it functions properly. Low water level. Reclaibrated control and unit functions as deigned. Left part with customer. Customer is to monitor.
Near Fairport, NY 14450
Tanner
Job Details: 01/14/2021
WASHER CROSLEY VAW3584GW1 Q1 no q2 no q3 noReplaced motor and harnesses. Tested unit and unit tested good.Verbal signature acknowledged.
Near Walworth, NY 14568
Evan
Job Details: 01/08/2021
DISHWASHER MAYTAG MDB8959SKZ0 Customer stating that unit will not drain. Discovered that drain pump is receiving voltage but only operating intermittently. Ordering pump ; ordrng 1 W11412291 (DRAIN PUMP )
Near Macedon, NY 14502
Evan
Job Details: 01/08/2021
WASHER MAYTAG MVWB835DW4 Customer stating that unit is failing to accept commands. Upon inspection discovered f6e2 error code stored for unit failing to communicate with acu. Console will need to be replaced. Ordering console ; ordrng 1 W11112656 (CONSOLE ) and 1 W11170706 (CONTROL )
Near North Chili, NY 14514
David
Job Details: 01/08/2021
WASHER MAYTAG MVWX655DW1 "The customer is having an issue with stripped basket hubs. Other companys have replaced this several times in the past two months. The hubs are stripping because the splines on the transmission are worn. Ordering the gearcase and hub. ; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10528947 (Hub), dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN"
Near Rochester, NY 14626
David
Job Details: 01/08/2021
WASHER MAYTAG MHW5630HW0 "Unit is leaking during use because the bellow gasket has a large tear on the right hand sided. Ordering bellow. ; ordrng 1 W11314648 (Bellow), dspstn on spec-tagged invntry: 1 W11465533 DISPENSER"
Near Rochester, NY 14609
James
Job Details: 01/08/2021
REFRIGERATOR WHIRLPOOL ED2CHQXVQ02 "Q1 n. Q2 n. Q3 n. Ice not dispensing. Found ice bin disengages auger motor during operation and ice intermittently will dispense. Ice bin broken. Need bin. ; rqstng P&A on 1 W10192861 (ICE BIN), dspstn on spec-tagged invntry: 1 4317943 ICEMAKER , states that autho needed"
Near Ontario, NY 14519
James
Job Details: 01/08/2021
RANGE WHIRLPOOL WFG374LVS0 Q1 n. Q2 n. Q3 n. Burner turns off before preheat is finished. Cleaned ignitor and tested. Problem remains. Ned igniter. ; ordrng 1 WP9758079 (igntr-oven)
Near Livonia, NY 14487
Steve
Job Details: 01/08/2021
RANGE KITCHENAID KSDG950ESS1 "Replaced ui for stuck key error. Low fan speed does not work on downdraft. No power going to fan. Fan tests good with 36 ohms. Ordering control; ordrng 1 W11100513 (cntrl-elec), dspstn on spec-tagged invntry: 1 W10915031 PANEL-CONTROL"
Near Fairport, NY 14450
Evan
Job Details: 01/08/2021
MICROWAVE JENN AIR JMC813DD3 Customer stating that unit will not power on. Confirmed incoming voltage was correct. Unit needs thermal fuse. Ordering fuse ; ordrng 1 R0131025 (THERMAL FUSE )
Near Rochester, NY 14623
Steve
Job Details: 01/08/2021
REFRIGERATOR WHIRLPOOL WSF26C3EXW01 Ordering ice maker for open motor.
Near Rochester, NY 14623
Steve
Job Details: 01/08/2021
MICROWAVE WHIRLPOOL WMH32519CT1 The unit is pulling 11 amps and not heating. Ordering diode and magnetron. ; rqstng P&A on 1 W11256462 (DIODE) and 1 WPW10693025 (magnetron)
Near East Rochester, NY 14445
Steve
Job Details: 01/08/2021
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Customer states the temps are ranging in unit. +18 degrees overnight in freezer and ranging temps in fresh food section up to 45 degrees. Adjusted damper in freezer to max. Lowered co tool setting from max to one spot under recommended. Restricted warm air returns. Ordering control and thermistor. For better regulation of temps. ; ordrng 1 W11353813 (CONTROL BOX) and 1 W11438736 (THERMISTOR)
Near Mendon, NY 14506
Steve
Job Details: 01/08/2021
RANGE WHIRLPOOL WEE730H0DSO Found f0e1 main control fault and runaway temp error causing no operation. Quoted for main control and sensor. ; rqstng P&A on 1 W10833885 (sensor) and 1 W11050557 (cntrl-elec)
Near Honeoye Falls, NY 14472
Steve
Job Details: 01/08/2021
RANGE KITCHENAID KEBC247VSS02 Found gasket is brittle on right side and starting to fray. Ordering gasket ; rqstng P&A on 1 WP4455380 (gaskt-door)
Near Rochester, NY 14615
James
Job Details: 01/08/2021
DISHWASHER MAYTAG MDB4949SDM2 Q1 n. Q2 n. Q3 n. Spray arms not rotating. Checked filter and cleaned spray arms. Problem persists. Wheels missing from lower rack. Need parts. ; rqstng P&A on 4 W10195416V (dish rack wheel)s
Near Webster, NY 14580
Evan
Job Details: 01/08/2021
DRYER MAYTAG MEDB835DC4 "Customer stating they are experiencing same issue as before. Unit is shutting off during cycle. Control, console and moisture sensor have been previously replaced. Ran diagnostic cycle to confirm function unit has no error codes stored. Unit is functioning as it should. Called techline to document issue. Unit itself if functioning as designed."
Near Penfield, NY 14526
Evan
Job Details: 01/08/2021
DRYER MAYTAG MGD6630HW1 Customer stated that unit was rattling and vibrating while in use. Discovered that blower housing was causing issue. Adjusted housing and tested unit for customer. Unit tested good
Near Brockport, NY 14420
David
Job Details: 01/08/2021
DISHWASHER KITCHENAID KUDC10FXSS6 Replaced track wheels that were broken. Unit testing ok
Near Spencerport, NY 14559
David
Job Details: 01/08/2021
RANGE KITCHENAID NA1368989 Customer is experiencing a grounding issue with the burners which is causing them to spark at random times during use. This is a very large cooktop that has been caulked to the counter and then panned in with cabinetry on the bottom. Unable to remove this unit for diagnosis or retrieve The model or serial number. Unable to give a proper diagnosis due to the installation customer agreed to have the unit uninstalled/ provide model serial before service can be done. They do not seek to reschedule at this time. Did not charge as I could not provide them with a diagnosis.
Near Rochester, NY 14624
David
Job Details: 01/08/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Customer had items stacked up near damper causing freezing temperatures in the fresh food section. These items have been removed and temps are normal. Freezer was set too high co tribute from to the issue. Recommending that items not be placed on upper shelf near damper or on shelves touching back wall.
Near Rochester, NY 14617
David
Job Details: 01/08/2021
DRYER KENMORE 11087582110 The timer on the dryer will not advance in any cycle. The timer 695419 is NLA office to refund part and labor for door switch.
Near Rochester, NY 14616
David
Job Details: 01/08/2021
WASHER MAYTAG MVWC465HW Customer concerned that that lid lock is not operating when its supposed to. Lock tested ok in diagnostics. Locks properly in drain and spin. Ran quick wash to verify operation in wash cycles. Lid locks after wash cycleHas completed per owners manual. Unit testing ok
Near Rochester, NY 14616
David
Job Details: 01/08/2021
DISHWASHER WHIRLPOOL WDP350PAAB6 Customer is still having to start the dishwasher at random because the start light is blinking. The doorSwitch opening is the only thing that will cause this to occur. The switch and harness tested ok. Replaced harness in suspicion that it may be failing intermittently. No errors stored in diagnostics. Customer to monitor.
Near Webster, NY 14580
James
Job Details: 01/08/2021
DRYER MAYTAG MEDE300VW1 Q1 n. Q2 n. Q3 n. Complaint that dryer takes several cycles to dry. Verified vent is clear to outside. Inspected rollers and blower. Found door sometimes would open during cycle. Adjusted door catches and retested. Could not replicate problem. Customer is to monitor. If problem persists replace thermistor. Washer pump dies mid cycle. Need 280187. Quote 367.69
Near Irondequoit, NY 14617
James
Job Details: 01/08/2021
WASHER MAYTAG MVW6200KW0 Q1 n. Q2 n. Q3 n. Unit leaking underneath. Found clamp in wrong location on pump. Corrected hose clamp and tested. Unit functions properly. Customer is to monitor.
Near Irondequoit, NY 14609
James
Job Details: 01/08/2021
WASHER WHIRLPOOL WTW5000DW1 Q1 n. Q2 n. Q3 n. Unit intermittently stops full of water. Overload error. Found sink will backup in large loads and siphon into washer. Raised drain hose. Recommend having drain snaked in sink. No sc due to previous misdiagnosis
Near Webster, NY 14580
James
Job Details: 01/08/2021
DISHWASHER KITCHENAID KDPE234GPSO Q1 n. Q2 n. Q3 n. Unit not washing. Disconnected wash motor from control and reconnected and pump turned on. Ran diagnostics cycle and started normal cycle successfully. Customer is to monitor if problem persists replace pump. W11085683
Near Ontario, NY 14519
James
Job Details: 01/08/2021
REFRIGERATOR WHIRLPOOL WRT771RWYW01 Called tech line 819043 probe. Ref 7729691016Q1 n. Q2 n. Q3 n. Unit not defrosting. Thermistor passed heater turned on. Found styrofoam stuck in drain causing it to freeze. Defrosted evap and drain. Customer is to monitor. If problem persists replace probe and control.
Near Rochester, NY 14610
James
Job Details: 01/08/2021
WASHER WHIRLPOOL WFW94HEXW2 Replaced acu and ran rinse and spin cycle. One year warranty on repair.
Near Rochester, NY 14626
David
Job Details: 01/08/2021
DRYER MAYTAG MEDB850YW0 Replaced belt thats was incorrectly sized from repair kit. Unit tested good after installation.
Near Avon, NY 14414
Steve
Job Details: 01/08/2021
WASHER WHIRLPOOL WTW5000DW3 Found the outlet the washer was hooked to was reversed polarity. Found the drain line has sewer smell cap on it and it ran horizontally. The washer took extra time to drain. Informed customer about outlet and recommended to reroute drain. The washer passed all tests in diagnostics.
Near Rochester, NY 14623
Steve
Job Details: 01/08/2021
WASHER MAYTAG MHW3505FW1 Found the drain pump was seized causing no drain. Freed pump and it is draining as expected now. The washer tests good.
Near Pittsford, NY 14534
Evan
Job Details: 01/08/2021
DISHWASHER KITCHENAID KUDS30IXBT2 Replacing vent fan housing due to unit dripping from housing. Replaced vent tested unit. Unit tested good
Near Pittsford, NY 14534
Evan
Job Details: 01/08/2021
DISHWASHER KENMORE 665.13032K112 Customer states that unit will not run cycle. Upon inspection discovered that fan motor is drawing too much power causing unit not to operate. After unplugging fan motor unit began to run as it should. Quoted customer for repair. Customer to consider repair and contact office if they would like to proceed. Fan motor: WPW10428211 $75.00 S&H $15.00Labor $35.65
Near Victor, NY 14564
Steve
Job Details: 01/08/2021
COOKTOP KITCHENAID KICU509XBL00 Replaced display for broken coils on display. Programmed and the cooktop works as expected
Near Rochester, NY 14626
James
Job Details: 01/08/2021
MICROWAVE KITCHENAID KCMS2055SSS1 Q1 n. Q2 n. Q3 n. Unit makes loud noise during use. Need magnetron. Customer opted not to repair. W10859575
Near Walworth, NY 14568
Evan
Job Details: 01/06/2021
DISHWASHER MAYTAG MDB7749SBM3 Customer stating that unit was failing to respond to commands. Upon inspection discovered that console ribbon cable has silver migration on ribbon cable causing issue. Replaced console and tested unit. Unit now functioning as it should. Unit tested good
Near Fairport, NY 14450
James
Job Details: 01/06/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Q1 n. Q2 n. Q3 n. Unit was not cooling in freezer and ice was formed on outside of evap cover. Icemaker not functioning. Leds intermittently not working until power is reset. Unit was turned off at arrival. Powered unit on and checked fans and compressor. Icemaker cycled and filled. Disconnected pantry UI and customer is to monitor. Issue most likely freezer evap thermistor or control board. Pre order control and will fully diagnose on return. ; ordrng 1 WPW10675033 (CNTRL)