We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Rochester, NY 14609
Evan
Job Details: 05/11/2021
Customer stating that unit is vibrating during spin cycle and producing lots of noise. Checked for error codes. No codes were present. Ran test cycle. Could hear noise customer was referring to almost immediately. Discovered that pressure hose and wiring harness cover screw was loose causing cover to rattle during use. Tightened screw and this corrected issue. Also zip tied drain hose and fill hoses away from machine so they did not make contact once unit engaged into spin. Unit tested good otherwise.
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Rochester, NY 14612
David
Job Details: 05/11/2021
Replaced panel
We serviced a
KENMORE DRYER
Model 11077542600
Near Rochester, NY 14615
Tanner
Job Details: 05/11/2021
Q1 no Q2 no Q3 noComplaint of no heat. Customer had unit running for 15 minutes prior to tech arrival. Igniter is glowing but never lights gas. Coils not opening gas valve. Replaced coils. Tested unit on high timed dry for 10 minutes and unit tested good.; used 1 279834 (COIL KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Rochester, NY 14613
David
Job Details: 05/11/2021
Screw was backed out of left side freezer rail. Added wire to screw for better hold. Door shutting ok.
We serviced a
WHIRLPOOL DRYER
Model WED6120HW1
Near Brockport, NY 14420
David
Job Details: 05/11/2021
Replaced control due to no heat. Unit tested good.
We serviced a
WHIRLPOOL WASHER
Model MHW6000AW0
Near Honeoye Falls, NY 14472
Steve
Job Details: 05/11/2021
Removed debris from drain clean out causing slow drain. The water lines go through the floor and connect to water supply under floor.
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Brockport, NY 14420
David
Job Details: 05/11/2021
Replaced control due to speaker not working. Unit tested ok.
We serviced a
WHIRLPOOL DRYER
Model NGD4655EW3
Near Irondequoit, NY 14622
Evan
Job Details: 05/11/2021
Customer stated that unit would start cycle but would not stay running. Technician experienced issue first time testing unit. Inspected connections at timer. Timer connections all passed visual inspection. Inspected connections at motor. Discovered that connector for motor plug was not fully seated on motor. This was causing issue. Reseated connection and reassembled unit. Tested unit confirmed unit was heating as it should. Unit tested good
We serviced a
AMANA REFRIGERATOR
Model ABB1924WEQ0
Near Rochester, NY 14612
James
Job Details: 05/11/2021
Q1 n. Q2 n. Q3 n. Unit turned off with all lights until power was reset. Inspected wire harness and couldn't find an issue. Replaced jazz board. Customer is to monitor if problem persists replace power cord. Atec warranty. ; used 1 WPW10503278 (ADC - JAZZ) from stock
We serviced a
GE DRYER
Model GTD45EASJWS
Near Rochester, NY 14621
Evan
Job Details: 05/11/2021
Customer stated that unit is failing to heat. Installed power cord and tested unit. Unit began to heat as it should. Tested unit on timed dry and also auto dry. Also tested unit on different temperature settings to confirm thermostat was regulating properly. Unit tested good
We serviced a
GE WASHER
Model GNW128PSMWW
Near Rochester, NY 14621
Evan
Job Details: 05/11/2021
Customer stated the unit would not drain. Tested unit and discovered pump is running but could hear something inside pump. Discovered that pump was full of stuffing from a pillow causing impeller not to turn. Remove stuffing and tested unit unit was draining as it should after this. Unit tested good
We serviced a
MAYTAG WASHER
Model MVWB766FW0
Near Ontario, NY 14519
James
Job Details: 05/07/2021
"Q1 n. Q2 n. Q3 n. Replaced pump and calibrated. Ran fill, agitation, and drain successfully. ; dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Ontario, NY 14519
James
Job Details: 05/07/2021
Q1 n. Q2 n. Q3 n. Attempted to remove old impeller and was not able to without damaging icemaker housing. Removed icemaker assembly and will return with new parts installed. ; schdld next appmnt for 5/7 FRI AM
We serviced a
JENN AIR COOKTOP
Model JEC3430HB00
Near Ontario, NY 14519
James
Job Details: 05/07/2021
Q1 n. Q2 n. Q3 n. Installed foam tape to underside of cooktop.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Webster, NY 14580
James
Job Details: 05/07/2021
Q1 n. Q2 n. Q3 n. Replaced control and ran drain and spin with a load of clothes. Unit functioned as expected. Calibrated control and found no issues.
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW0
Near Webster, NY 14580
James
Job Details: 05/07/2021
Q1 n. Q2 n. Q3 n. Unit thumping while operating. Found blower wheel loose on motor. Tightened blower wheel and tested. Unit functions properly. Left part with customer. ; dspstn on spec-tagged invntry: 1 279827 MOTOR
We serviced a
MAYTAG DISHWASHER
Model MDB7749SBB2
Near Webster, NY 14580
James
Job Details: 05/07/2021
Unit intermittent to drain. Found buttons turning on by themselves. Need control panel W10811164. 298.89 total
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Hilton, NY 14468
David
Job Details: 05/07/2021
Unit would not drain due to a stuck check valve. Freed check valve. Unit draining properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Rochester, NY 14609
James
Job Details: 05/07/2021
"Q1 n. Q2 n. Q3 n. Replaced hub and washplate and tested. Unit functions properly. If problem persists replace hub, washplate, and gearcase."
We serviced a
GE WASHER
Model GTW220ACK5WW
Near Rochester, NY 14608
James
Job Details: 05/07/2021
Q1 n. Q2 n. Q3 n. Replaced valve and tested bulky cycle. Found no leaks
We serviced a
WHIRLPOOL OVEN
Model WEE745H0FS0
Near Pittsford, NY 14534
Steve
Job Details: 05/07/2021
Found open bake element causing no bake. Ordering element; ordrng 1 W10779716 (Bake element) and 1 Sh15 (Shipping)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Avon, NY 14414
Dave
Job Details: 05/07/2021
Wash pump not running . Replaced sump and tested in diagnostics unit tested good.; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR
We serviced a
WHIRLPOOL DRYER
Model CED7006GW0
Near Rochester, NY 14620
Dave
Job Details: 05/07/2021
Replaced thermostat and temp switch . Tested unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHB00
Near Rochester, NY 14624
Dave
Job Details: 05/07/2021
Replaced ice maker and ice maker cycled . Tested good .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Hilton, NY 14468
David
Job Details: 05/07/2021
"Replaced freezer led and turned ice maker in freezer on. Unit tested good. ; used 1 W11205083, and 1 Sh from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Rochester, NY 14612
David
Job Details: 05/07/2021
Unit is not spinning clothes out consistently. Found motor fault error in diagnostics. Suspecting that the actuator is not properly engaging can causing the error. Replaced the actuator and went over use and care with the customer. ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ04
Near Rochester, NY 14611
Dave
Job Details: 05/07/2021
"Replaced end cap , ice maker and water valve . Tested everything. Tested good .; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Rochester, NY 14612
David
Job Details: 05/07/2021
Replaced right side fresh food gasket that was torn. ; dspstn on spec-tagged invntry: 1 W10830162 GASKET
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Rochester, NY 14612
David
Job Details: 05/07/2021
Raised drain hose to prevent disposal debris from entering drain hose. Unit testing good.
We serviced a
MAYTAG MICROWAVE
Model MMV5219DS1
Near Pittsford, NY 14534
Steve
Job Details: 05/07/2021
"Replaced door switches for persistent open/close door errors. The microwave tested good. ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK , used 1 Sh15 (Shipping) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Fairport, NY 14450
Steve
Job Details: 05/07/2021
Sr# 7730692317 Found microwave to heating on arrival. Removed microwave and tested with kill o watt meter and it was heating. Tested again and it wasnt not heating. Called tech line and found the door switches were not contacting fully and found some grease or something with same consistency in the latch opening. Removed substance and reinstalled. The microwave is now heating. Found voltage drop to transformer to 113 volts. If problems persists preorder switches and control.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SHZ0
Near East Rochester, NY 14445
Steve
Job Details: 05/07/2021
Control lock was on preventing use of dishwasher control. Unlocked and tested good. ; dspstn on spec-tagged invntry: 1 W11225084 CONTROL
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHV0
Near Rochester, NY 14626
Tanner
Job Details: 05/07/2021
Q1 no Q2 no Q3 no.Replaced motor sump assembly. Tested unit and unit tested good. Customer received parts authorization since initial service call where parts deposit of 202.99 part + 16.24 sales tax for a total part cost of 219.23. Labor bill due today is 106.75. Customer owed difference of part cost and labor for repair. 219.23-106.75=$112.48; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Rochester, NY 14626
Tanner
Job Details: 05/07/2021
Q1 no Q2 no Q3 noInstalled UI. Tested unit and unit tested good.
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Rochester, NY 14625
Steve
Job Details: 05/07/2021
Found water line above door was broken with no connector. Replaced water line in door and added connector and the water tests good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Rochester, NY 14616
Tanner
Job Details: 05/07/2021
Q1 no Q2 no Q3 noComplaint of upper rack falling down. Right adjuster has failed. Replaced with updated assembly. Tested unit and unit testd good.; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Rochester, NY 14626
David
Job Details: 05/07/2021
Lowes has gotten rid of the unit. No repair to be done
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Rochester, NY 14616
Tanner
Job Details: 05/07/2021
Q1 no Q2 no Q3 noComplaint that unit does not work properly. Unit stuck in spin. Loads not spinning out enough. Not enough water.Following stored errors: noneReviewed use and care for this unit. Rferrd customer to power wash with deep water fill to achieve desired water volume.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HBS00
Near Rochester, NY 14626
David
Job Details: 05/07/2021
Replaced shorted freezer led light. Unit tested ok. ; dspstn on spec-tagged invntry: 1 W10695459 MODULE
We serviced a
WHIRLPOOL WASHER
Model WTW6700TW1
Near Rochester, NY 14624
Tanner
Job Details: 05/07/2021
Qq no Q2 no Q3 noReturned to retreive severed drain line from stand pipe. Unable to retrieve. Based on feedback when fishing standpipe it feels that the cut end has drained into sewage and cannot be retrieved. Customer still complains of close wet at end of cycle. 2 more slow drain errors stored since last service call. Tested lid and locking in diagnostic and testd good. Drain pump does run but is not at peak productivity. Should discharge 17 gallons per minute. Takes several minutes to drain partially filled tub. Quoted for drain pump. Customer will reach ATEC if opt for repair.
We serviced a
AMANA WASHER
Model NFW7200TW
Near Rochester, NY 14612
Tanner
Job Details: 05/07/2021
Q1 no Q2 no Q3 noComplaint of E3 error partway through wash. Following stored errors:3E (6 times) motor failure22 (2 times) door/lid switch openRan spin test and unit does spin. Door latches. Measured 122 VAC frompower cord to ACU. Measured resistance windings of motor at 3.1 ohms between each winding. Proper reading is 11.6 ohms. Did not record any voltages going from ACU to MEMS (motion sensor). ACU is not reading motor speed causing 3E error. ACU no longer available. Unit not fixable.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334DSS0
Near Rochester, NY 14610
Steve
Job Details: 05/07/2021
Replaced owi sensor for failed sensor. The dishwasher is set down open cabinet with two floors in front of it and may not come out. The drain loop is hooked to rubber line that is hooked to copper line before it goes into drain. Recommended customer seek a plumber for plumbing repair. Did not replaced drain hoses but snaked out the drooping loop. ; dspstn on spec-tagged invntry: 1 WPW10705575 SENSOR-OWI
We serviced a
WHIRLPOOL WASHER
Model WFW87HEDW1
Near Rochester, NY 14624
Tanner
Job Details: 05/07/2021
Q1 no Q2 no Q3 noInstalled new UI. Put into diagnostic and found following stored error:F1E2 motor control fault. Unit would not start diagnostic cycle. Power cycled unit. Reran auto diagnostic and completed without issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHB0
Near Rochester, NY 14610
Dave
Job Details: 05/07/2021
Dishwasher not staying on . When moving the door it would turn off the unit . Found loose connection at the control where the power comes in .reseated connector and tested unit . Unit tested good .; dspstn on spec-tagged invntry: 1 W11305297 CONTROL
We serviced a
WHIRLPOOL RANGE
Model WEG730H0DS0
Near Churchville, NY 14428
Steve
Job Details: 05/07/2021
Found dsi board either not letting unit spark properly or shutting off. Ordering dsi board. ; ordrng 1 W10860916 (Dsi board)
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Brockport, NY 14420
David
Job Details: 05/07/2021
Unit is receiving 240vac but not heating. Found an open heating element. Ordering element. ; ordrng 1 WP3387747 (Heater)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Rochester, NY 14626
David
Job Details: 05/07/2021
Replaced ACU due to lid locking intermittently. Ran diagnostics. Customer to monitor. ; dspstn on spec-tagged invntry: 1 W11419171 CONTROL
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB0
Near Mount Morris, NY 14510
Dave
Job Details: 05/07/2021
F6E4 float switch error . Drain pump is seizing . Ordering drain pump and friction pads on hinges .; rqstng P&A on 1 W10876537 (drain pump) and 2 WP8268961 (pad)s
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Perry, NY 14530
Steve
Job Details: 05/07/2021
"Found the right front burner switch was showing cooktop on and cook top hot lights on. Unplugged switch and lights turned off. Ordering switch. ; ordrng 1 WP3149400 (Right front switch), dspstn on spec-tagged invntry: 1 WPW10434452 SWITCH"
We serviced a
WHIRLPOOL DRYER
Model LEQ9508PW0
Near Rochester, NY 14612
Tanner
Job Details: 05/07/2021
Service call covered under 101001.Q1 no Q2 no Q3 noComplaint of no heat. Confirmed 240VAC from outlet to block. Continuity through thermal cut off. No continuity through element. Open element causing no heat.; ordrng 1 279838 (Element)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near North Chili, NY 14514
Tanner
Job Details: 05/07/2021
"Q1 no Q2 no Q3 noComplaint of noise at start of wash. Unit will drain out and cancel cycle.Following stored errors: none.Ran auto diagnostic cycle. During agitation and spin bearing rub cam be heard. Wash plate completely stripped. Inspected under machine and gearcase has critically failed causing oil to leak on lower drive components. Ordering new wash plate, drive hub, gearcase, CAM, and drive belt; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt drive) and 1 W10752283 (Wash plate) and 1 W10528947 (Drive hub)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Rochester, NY 14626
David
Job Details: 05/07/2021
Checked washer for not completing cycles unable to enter diagnostics. Ordering acu. ; rqstng P&A on 1 W11479879 (Acu)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Hilton, NY 14468
David
Job Details: 05/05/2021
Replaced burners and switches for front burners going off on limiters at the incorrect temperatures customer to monitor
We serviced a
WHIRLPOOL DRYER
Model WED5300VW0
Near Webster, NY 14580
James
Job Details: 05/05/2021
Q1 n. Q2 n. Q3 n. Unit not heating due to blown fuse. Need thermostat kit. ; ordrng 1 279816 (Thermostat) and 1 Sh
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Rush, NY 14543
Dave
Job Details: 05/05/2021
Unit is not cooling . Temp settings just had dash symbol. Wont go into diagnostics. Replaced jazz board .unit started up and was cooling .tested good .; used 1 WPW10503278 (ADC - JAZZ) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Rochester, NY 14618
David
Job Details: 05/05/2021
Found that the Schroeder valve was leaking on the filter drier when the cap was removed. Replaced valve core and pressure tested with nitrogen. Evap area and machine compartment did not show any leaks and no pressure drop was recorded after 20 min. Vacuum held at 250 microns . Recharged. Unit began cooling ; dspstn on spec-tagged invntry: 1 W10913906 VALVE 1/4
We serviced a
WHIRLPOOL UPRIGHT / CHEST
Model WZF34X18DW04
Near Rochester, NY 14626
David
Job Details: 05/05/2021
The harness ordered was incorrect. Ordered harness; ordrng 1 W11293512 (Harness)
We serviced a
KITCHENAID RANGE
Model KFDC506JSS00
Near Rochester, NY 14613
David
Job Details: 05/05/2021
Replaced terminal block that was damaged. Changed main control. Attempted to connect WiFi for the customer. Called the connective appliance technical support team. After trying to connect multiplier times with no success they put the unit up for replacement. Whirlpool with contact the customer to facilitate replacement
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Rochester, NY 14606
Tanner
Job Details: 05/05/2021
Customer basement has flooded. Approximately 1 inch deep in water. Customer working to bail out water. Typically dries out in a couple of days. Rescheduled for Thursday.; dspstn on spec-tagged invntry: 1 W10721967 CAM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDB00
Near Rochester, NY 14612
Tanner
Job Details: 05/05/2021
Q1 no Q2 no Q3 noReplaced Thermal cut off. Cut off tested open at room temp (opems at 60 degrees). Unit should defrost properly now.
We serviced a
WHIRLPOOL WASHER
Model WFW9470WL01
Near Rochester, NY 14617
Tanner
Job Details: 05/05/2021
Q1 no Q2 no Q3 noComplaint of noise especially at high spin. Ran unit and noise is present. Concrete weight is loose. Returning in PM with loctite and lock washers.; schdld next appmnt for 5/4 TUE PM
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS00
Near Honeoye Falls, NY 14472
Dave
Job Details: 05/05/2021
Customer canceled appointment.
We serviced a
GE REFRIGERATOR
Model GS21FGKBB
Near Rochester, NY 14615
David
Job Details: 05/05/2021
Replaced evap and drier due to poor cooling. Customer to monitor after 24 hours
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AW3
Near Rochester, NY 14606
Evan
Job Details: 05/05/2021
Customer stating they are experiencing the same issue as before. Light will flicker when door is opened and sometimes unit will not run. Discovered that upper interlock switch is causing issue. Contact in switch is failing. Replaced switch. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 W10727360 SWITCH - 1/4
We serviced a
WHIRLPOOL DRYER
Model MED6230RHW1
Near Rochester, NY 14624
Steve
Job Details: 05/05/2021
Found the back leg on dryer was tightened all the way in and not holding dryer properly. Removed leg and screwed in properly. Leveled dryer and tested. The dryer is working as expected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near Rochester, NY 14624
Steve
Job Details: 05/05/2021
Ice maker Harness was not plugged In. Plugged in harness and customer to monitor.
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS01FLBL6
Near Pittsford, NY 14534
Dave
Job Details: 05/05/2021
Replaced wash sump . Tested unit . Tested good .
We serviced a
WHIRLPOOL COOKTOP
Model KICU569XBL00
Near Fairport, NY 14450
Steve
Job Details: 05/05/2021
Replaced both modules for blown fuses after couple cooks. The cooktop is working as expected.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Victor, NY 14564
Steve
Job Details: 05/05/2021
"Customer states the washer is shutting off mid cycle unless they use control lock. Ordering user interface. ; ordrng 1 W11395600 (User interface), dspstn on spec-tagged invntry: 1 WPW10591570 SUMP & MOTOR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KVEXVB00
Near Brighton, NY 14610
Dave
Job Details: 05/05/2021
Replaced drain pan . Found water filter is leaking . Customer is ordering new filter . Dispenser door for ice is broken . Ordering new door kit W10823377 . Customer is paid in full ; ordrng 1 W10823377 (Door kit)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Rochester, NY 14626
Evan
Job Details: 05/05/2021
Replacing console due to unit failing to produce chime when powering up and selecting cycles. Replaced UI. Tested unit. Unit tested good
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near North Chili, NY 14514
Tanner
Job Details: 05/05/2021
Q1 no Q2 nonQ3 noComplaint of unit staying locked. F3E1 error flashes. Following stored errors:F6E3 communication error ACU to UIF3E1 water level errorRan auto diagnostic and unit would not complete step C0. Power cycled unit. Now able to run diagnostic cycle. Cycle completed without issue. Unit drains quickly and entirely. Drain height is appropriate. Blew into pressure hose and no obstructions or holes. Based on communication errors and issues resolving itself after power cycling unit needs new ACU. Advisd customer can continue using machine. May need to power cycle to work past errors.; ordrng 1 W11031829 (ACU)
We serviced a
MAYTAG WASHER
Model MVWB766FW0
Near Ontario, NY 14519
James
Job Details: 05/05/2021
Q1 n. Q2 n. Q3 n. F0e5 f9e2. Unit not finishing cycle. Found drain running too slow. Water will eventually drain. Need pump. ; ordrng 1 W10876600 (Pump)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Canandaigua, NY 14424
Steve
Job Details: 05/05/2021
The drain pump was stuck on. Removed air trap and cleaned out soap build up. Removed clean out and it was empty. Fastened drain hose in drain properly and the washer is now working as expected. ; dspstn on spec-tagged invntry: 1 WPW10443885 LATCH
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS00
Near Webster, NY 14580
James
Job Details: 05/05/2021
"Q1 n. Q2 n. Q3 n. After ui repair, dispenser will only run for 2 seconds and pantry drawer not aligned. Disconnected dispenser ui and reinstalled now dispenser functions properly. Adjusted pantry doors so they are aligned."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW01
Near Webster, NY 14580
James
Job Details: 05/05/2021
Q1 n. Q2 n. Q3 n. Unit freezing food in crisper drawer tested damper In diagnostics and lights began flashing and fan was pulsating. Replaced damper and tested. Damper opened and fan turned on full speed. Customer is to monitor. Left part with customer; dspstn on spec-tagged invntry: 1 W10316760 THERMISTOR
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Rochester, NY 14618
Dave
Job Details: 05/05/2021
Left side of freshfood evaporator was frosted up called techline .SR 7730671056 noticed the liner underneath the drain pan was raised up . Thermistor is foiled taped and zip tied in correct location. Ran test four tested good . Drain pan was bowed causing water to sit on the left side . Techline deemed unit unrepairable due to the liner pushing on the drain pan . Cleared all ice and installed a screw with silicone to hold the drain pan down . Customer will contact Lowes about unit being unrepairable.
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Rochester, NY 14611
Tanner
Job Details: 05/05/2021
Q1 no Q2 no Q3 noComplaint of not enough water. Customer using normal option only. Customer states machine does not fill fast enough to run other cycles. Unit is in a drain hose in exess of 8 feet draining into a utility sink. Following stored errors: none.Ran autodiagnostic cycle. Completes without issue. Fill speed is slow. Water pressure seems light. Ran power wash with deep fill and no garmemts. Unit barely fills with water. Enough water that impellar blades are not submerged. Calibrated unit. Reran fill test and still lacking sufficient water. Ordering new ACU. Pressure switch triggering too soon or ACU not reading signals from pressure circuit properly.; rqstng P&A on 1 W11429620 (ACU)
We serviced a
JENN AIR REFRIGERATOR
Model JFC2089HES
Near Webster, NY 14580
James
Job Details: 05/05/2021
Q1 n. Q2 n. Q3 n. Dispenser not functioning. Found water reservoir frozen defrosted reservoir and flushed water lines. If problem persists order damper
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Rochester, NY 14626
Evan
Job Details: 05/05/2021
Customer stated when attempting to use unit after last repair unit would not tumble and was producing buzz sound. Discovered that motor that was installed was faulty. Replaced motor. Tested unit. Unit now tumbling as it should. Also took temp readings. Unit is cycling heat as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 279827 MOTOR
We serviced a
WHIRLPOOL DRYER
Model WFW72HEDW0
Near Spencerport, NY 14559
Evan
Job Details: 05/05/2021
Replacing pressure switch and harness due to unit failing to drain properly. Replaced both parts. Tested unit. Unit tested good
We serviced a
AMANA WASHER
Model NTW4516FW1
Near Spencerport, NY 14559
Evan
Job Details: 05/05/2021
Customer is stating that unit will not spin out correctly and continues to show off balance load code. Unit had off-balance load code stored in memory. Suspension is causing issue. Suspension will need to be replaced but is not showing any availability at parts distributors. Customer does not want to proceed with repair due to unknown Arrival time of part. Collecting service call fee
We serviced a
MAYTAG COOKTOP
Model MER6770AAW
Near Brighton, NY 14620
Dave
Job Details: 05/05/2021
F1 error code . Run away temps. Checked sensors on unit . Tested good . Unit needs new control . Control is NLA
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Canandaigua, NY 14424
Steve
Job Details: 05/05/2021
Replaced main control for not alerting customer of end of cycle. The washer tests good. ; dspstn on spec-tagged invntry: 1 W11116592 CONTROL
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ03
Near Mount Morris, NY 14510
Steve
Job Details: 05/05/2021
"Found filter head not letting water to dispenser. ; ordrng 1 W11346623 (Filter head), dspstn on spec-tagged invntry: 1 WPW10594330 CONTROL"
We serviced a
WHIRLPOOL DISHWASHER
Model GU2500XTPT3
Near Spencerport, NY 14559
Evan
Job Details: 05/05/2021
Customer stated that unit would not run and had been running previously the night before. Checked incoming voltage unit was not receiving 120 V. Flipped breaker in basement in hopes of restoring power. Unit is still not receiving 120 V. Wired dishwasher up to power cord and tested at another outlet to confirm dishwasher was functioning. Unit itself is working as it should. When customer corrects incoming voltage to unit unit will function as it should. Unit tested good; dspstn on spec-tagged invntry: 1 8193762 FUSE
We serviced a
WHIRLPOOL WASHER
Model WTW5500XW2
Near Webster, NY 14580
James
Job Details: 05/05/2021
Q1 n. Q2 n. Q3 n. Unit leaking from hot water valve attachment. Removed hoses and reinstalled with thread sealant. Calibrated and tested. Found no leaks. If problem persists replaceW11158805
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS0
Near Perry, NY 14530
Dave
Job Details: 05/05/2021
Foot pedal broke . Ordering pedal . Screws and actuator ; ordrng 1 WP9871989B (pedal-foot) and 1 WPW10451270 (actuator) and 2 WP780263 (screw)s
We serviced a
WHIRLPOOL DRYER
Model WED8000BW0
Near Webster, NY 14580
James
Job Details: 05/05/2021
"Q1 n. Q2 n. Q3 n. Unit squeaking due to worn rollers. Replaced rollers and idler. Cleaned cabinet and tested. Unit functions properly one year warranty on repair. ; ordrng 1 Sh15, used 2 349241T (ROLLER-SUPPORT 2PK), and 1 279640 (Pulley) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HBS00
Near Rochester, NY 14626
Evan
Job Details: 05/05/2021
Customer stated that fridge lights were very dim and now not functioning at all. Discovered that LED module in freezer is causing issue. Ordering LED module; ordrng 1 W10695459 (FREEZER MODULE )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDW05
Near Rochester, NY 14626
James
Job Details: 05/05/2021
Replaced control and thermistor. Unit started cooling once plugged in. Customer is to monitor temp.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near East Rochester, NY 14445
Tanner
Job Details: 05/05/2021
"Q1 no Q2 no Q3 noComplaint of unit not advancing past sense. Followimg stored errors:F5E2 lid latch errorF5E1 lid lock errorTested lock in diagnostic and lid would not lock. Replaced lock assembly and same result. ACU not reading lid lock. Ordering ACU.; rqstng P&A on 1 W11170319 (ACU), dspstn on spec-tagged invntry: 1 W11307244 LATCH"
We serviced a
GE WASHER
Model GTW220ACK5WW
Near Rochester, NY 14619
Tanner
Job Details: 05/05/2021
Q1 no Q2 no Q3 noComplaint of no spin. Following stored errors:26 off balance8 pressure sensor loss31 out of balance. Final spin fallbackGE tech line 05768934. advised to clean pressure dome. Ensure pressure sensor hose is not pinched. Performed pressure dome clean with pipe cleaner. Ran spin test. Unit still drains nom stop and will not attempt a spin. Ordering new ACU.; rqstng P&A on 1 WH22X32357 (ACU)
We serviced a
WHIRLPOOL WASHER
Model WFW9470WL01
Near Rochester, NY 14617
Tanner
Job Details: 05/05/2021
Q1 no Q2 no Q3 noComplaint of noise especially at high spin. Ran unit and noise is present. Concrete weight is loose. Returning in PM with loctite and lock washers.; schdld next appmnt for 5/4 TUE PM
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Fairport, NY 14450
Tanner
Job Details: 05/05/2021
Q1 no Q2 no Q3 noComplaint of unit leaking through front door. Ran unit for several minutes. Unit did not leak but water level came very close to overflowing. Inspected tub and found unit pitched forward. Leveled unit. Continued to run unit. Observed soap suds at vent assembly. Water marks on insulation imdicate leak through vent as well. Ordering new vent gasket. Ordering new friction sleeves which had fallen off. Ordering new door stop that keeps falling off.; rqstng P&A on 1 WP8269259 (Vent gasket) and 2 WP8268961 (Friction Sleve)s and 1 WPW10082861 (Stop)
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Rochester, NY 14604
Evan
Job Details: 05/02/2021
Replacing control and power cord due to unit failing to engage into spin. Replaced both parts. Tested unit. Unit tested good
We serviced a
GE DRYER
Model GTX22EASKWW
Near Rochester, NY 14621
Evan
Job Details: 05/02/2021
Customer states unit was damaged upon arrival .Top console is cracked and lid has large dent in corner. Ordering lid and console ; ordrng 1 WE03X24721 (LID ) and 1 WE03X25284 (CONSOLE )
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Irondequoit, NY 14622
Evan
Job Details: 05/02/2021
Replacing control due to old control failing to respond to commands. Replaced control ran diagnostic test cycle. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Hilton, NY 14468
David
Job Details: 05/02/2021
Center ladder is bent preventing shelves from seating properly. Ordering ladder ; ordrng 1 WPW10248516 (Ladder center)
We serviced a
GE WASHER
Model GTW220ACKWW
Near Rochester, NY 14620
Evan
Job Details: 05/02/2021
Customer stated unit was not spinning out and was making noise. Discovered that belt guard was making contact with motor pulley causing issue a spin and also producing noise. Replaced missing screw on belt guard ran unit through drain and spin cycle to confirm function. Unit tested good