We serviced a
WHIRLPOOL STACKED LAUNDRY
Model WFW9151YW00
Near Rochester, NY 14625
Evan
Job Details: 07/26/2021
Customer stated that unit is displaying f6e1 code for serial communication error. Cleared code and ran diagnostic cycle. Unit completed cycle. Called techline to inquire about issue. (SR: 7731341122) techline stayed that issue can be caused by door switches or motor control. Tech line agent had tech confirm that switches are closed and grounded properly. Agent states that is switches are testing closed then motor and control will need to be replaced. Motor - WPW10315848 $305.00S&H $15.00 Labor $106.75Unit is operating as it should for now but code may reappear if code reappears motor will Need to be replaced collecting service call fee for now
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV01
Near Rochester, NY 14616
David
Job Details: 07/26/2021
The jazz board is shutting cooling off on its own. Freezer down temp button is shorted. Replaced jazz board. Programmed new control. Customer to monitor.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Rochester, NY 14626
David
Job Details: 07/26/2021
Customer washed a quilt that did not finish in the washer. Found overload error and motor over-temp error. Cleared codes and ran service verification cycle. Calibrated unit. Unit testing ok. Likely just load related. Customer to monitor
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS3
Near Penfield, NY 14526
Evan
Job Details: 07/26/2021
Replacing control panel due to keypad intermittently failing and display not functioning. Replaced control panel. Tested unit. Unit tested good
We serviced a
JENN AIR OVEN
Model JJW9630DDS
Near Ontario, NY 14519
Evan
Job Details: 07/26/2021
Customer stating that unit is flashing feature not available error code again. Previously spoke with techline when servicing unit 2 years ago and techline stated that control was causing issue. Control is still causing code to appear. Ordering control ; ordrng 1 WPW10169131 (Control) and 1 s&H
We serviced a
KITCHENAID COOKTOP
Model KFGU766VSS04
Near Webster, NY 14580
Evan
Job Details: 07/26/2021
Unit is still experiencing same issue will emit a beeping sound at random times while cooktop is sitting idle and not in use. Called techline due to same issue. Techline agent stated this is a difficult issue to diagnose due to issue happening sporadically. Agent suggested replacement of reignition/spark module. Ordering module SR: 7730931856; ordrng 1 WP8286829 (Module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model NOT AVAIL
Near Webster, NY 14580
Evan
Job Details: 07/26/2021
Customer stated that Ice maker would not function. Checked incoming voltage at ice maker ice maker was not receiving 120v. Checked ice maker harness for continuity discovered that L1 for ice maker is testing open for continuity causing issue. Door will need to be replaced due to short in harness. Collected service call fee ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
MAYTAG DRYER
Model MGDC400VW0
Near Rochester, NY 14610
Steve
Job Details: 07/26/2021
"Replaced roller, idler pulley and belt with maintenance repair kit for loud operation. The dryer tested good. ; used 1 4392065 (Repair kit), and 1 Sh15 (Shipping) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ04
Near Penfield, NY 14526
Steve
Job Details: 07/26/2021
"Found the compressor was running while in defrost causing freezer evaporator to fill with frost and circulate air to fresh food section. Removed frost and replaced main control. The refigerator tests good . Paid in full; ordrng 1 Sh15 (Shipping), used 1 WPW10503278 (Jazz board) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Victor, NY 14564
Steve
Job Details: 07/26/2021
S16360The fresh food section evaporator was partially full of frost and ice. The customer had defrosted some of it. The defrost mode was on adaptive setting. Changed to daily defrost and removed ice and frost. Customer is to monitor ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Rochester, NY 14609
Dave
Job Details: 07/26/2021
"Temp in fresh food section 38. Temp in freezer section 7. Temperature was set just one notch below recommended. Tested unit in diagnostics. All functions working properly. Tested power going to unit, unit getting 117-118volts. Set temp to recommended, set damper for freezer section to lowest setting. Customer will monitor."
We serviced a
JENN AIR REFRIGERATOR
Model JFC2290REP00
Near Irondequoit, NY 14617
Dave
Job Details: 07/26/2021
"Fresh food section at 32 set for 38. Freezer at 0 sent at 0. Tested damper in diagnostics, loud during operation. tested thermistor in diagnostics, reading 38 degrees. Adjusted fresh food thermistor up 3 degrees in diagnostics. Ordering damper W10594329, ice maker W10886931 due to slow ice production, and thermistor W10316760 for freezing fresh food section if needed after adjustment. ; rqstng P&A on 1 W10886931 (icemaker) and 1 W10594329 (control) and 1 W10316760 (thermistor)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Rochester, NY 14624
David
Job Details: 07/26/2021
"Replaced vent, gasket and dispenser due to leak. Customer to monitor."
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW0
Near Scottsville, NY 14546
David
Job Details: 07/26/2021
Checked washer for poor cleaning/white residue. Unit passed agitation and spin test. Ran factory calibration. Re programmed in test mode. Verified that agitation was ok under load. Reseated connections. Unit testing ok.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW0
Near Churchville, NY 14428
David
Job Details: 07/26/2021
"Unit was not spinning properly due to a worn basket drive hub. Replaced hub. Calibrated and tested ok.; ordrng 1 Sh (Sh), dspstn on spec-tagged invntry: 1 W10528947 HUB"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Spencerport, NY 14559
David
Job Details: 07/26/2021
"Customer was concerned with streaking on the dishwasher door. Found plastic still attached. Removed plastic film to reveal a perfect,clean front panel. Unit testing ok. ; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Spencerport, NY 14559
David
Job Details: 07/26/2021
Put unit in high speed spin to test diagnosis. Found that the motor pulley had been damaged by previous failure and is causing the noise. Removed worn plastic off of the motor pulley. Ran spin test again. Noise went away. Ordering motor ; ordrng 1 W11497303 (Motor)
We serviced a
GLADIATOR REFRIGERATOR
Model GARF19XXYK00
Near Penfield, NY 14526
Dave
Job Details: 07/26/2021
Temperature in fresh food section 37 degrees. Temperature in freezer section was 14 degrees. Evaporator had a good frost pattern. Compressor working well. Set temperatures to max settings. Intermittent cooling caused my thermostat. Ordering thermostat W10909053. ; ordrng 1 W10909053 (thermostat)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Rochester, NY 14626
James
Job Details: 07/26/2021
Replaced ui and tested. New ui makes different tones and keys not corresponding to cycle selected. Called techline was on hold 15 minutes without getting through. Ui part numbers match. Part is mislabeled from factory. ; ordrng 1 W11478523 (Ui fascia)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Webster, NY 14580
Tanner
Job Details: 07/26/2021
Replaced tub
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Rochester, NY 14619
James
Job Details: 07/26/2021
"Unit developing slight frost near top of freezer, but nothing near back panel. Molded door gasket. Customer is to monitor. If ice gets into back panel replace control and seal liner with silicone. W11371382 control"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS03
Near Webster, NY 14580
James
Job Details: 07/26/2021
Ice bin frosting over and jamming auger motor. Tested dispenser and ice box fan. Icemaker is binding against bin and pushing it forward. Replace Icemaker. ; ordrng 1 W11115534 (Icemaker)
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Webster, NY 14580
James
Job Details: 07/26/2021
Unit not spinning. Tested spin and it would not activate without activating agitation first. Replaced cam and calibrated. Ran drain and spin successfully. ; used 1 W10721967 (CAM) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF750FAYW3
Near Webster, NY 14580
James
Job Details: 07/26/2021
Unit not draining. Found glass in pump. Removed glass and tested. Unit functions properly.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Webster, NY 14580
James
Job Details: 07/26/2021
"Unit shakes and squeaking so loud it can be heard in the next room. Ran cycle will half load of clothes. Tub wobbles and screeches when it's slowing down. Tub is shaking drain hose and it's hitting wall. Need gearcase, belt and actuator that is truck stock ; ordrng 1 W11423758 (Gearcase) and 1 W11239857 (Belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near Webster, NY 14580
James
Job Details: 07/26/2021
Replaced fill tube and icemaker. Cycled icemaker and found no leaks. ; dspstn on spec-tagged invntry: 1 4317943 ICEMAKER
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Webster, NY 14580
James
Job Details: 07/26/2021
Replaced control and tub assembly. Tested and unit functions properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP370PAHB0
Near Spencerport, NY 14559
David
Job Details: 07/26/2021
Customer had an event where the dishwasher was running but not pumping. No errors In diagnostics. Was able to recreate issue by holding float up. Removed excess suds from unit. Customer to monitor
We serviced a
GE WASHER
Model DSKP333ECWW
Near Rochester, NY 14621
Evan
Job Details: 07/26/2021
Replacing timer know due to knob cracking internally causing dial not to turn with knob. Replaced part. Unit tested good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Honeoye Falls, NY 14472
Steve
Job Details: 07/26/2021
"Found the inside of dishwasher had black residue on walls and around soap dispenser. The control had a heater error code. Tested in diagnostics and everything is working as expected including heater. Quoted for control,; rqstng P&A on 1 W11413274 (Control) and 1 Sh18 (Shipping), states that autho needed"
We serviced a
KENMORE DRYER
Model 110.87089601
Near Honeoye Falls, NY 14472
Steve
Job Details: 07/26/2021
"Found idler pulley had broken off causing belt to break. Replaced idler, belt and the rollers with maintenance kit and the dryer tests good. ; dspstn on spec-tagged invntry: 1 WP3392519 FUSE-THERMAL , used 1 4392067 (Repair kit), and 1 Sh15 (Shipping) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDM06
Near Rochester, NY 14607
Dave
Job Details: 07/26/2021
36 degrees in fresh food section. 5 degrees in freezer section. Freezer was set to recommended. Fresh food section was set one below recommended. Temperatures are correct for where the setting were set. Ambient temperature of room set to 85 degrees. Set temperatures to recommended and turned freezer damper to max. Unit tested good.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near West Henrietta, NY 14586
Dave
Job Details: 07/26/2021
"Followed service pointer W11367903, replaced pressure hose and water valve. Calibrated unit. Tested unit in diagnostics. Unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WFW8540FW0
Near Hilton, NY 14468
David
Job Details: 07/21/2021
Unit displaying f3-e1 error. Found significant debris build up in pressure dome port. Cleaned port and hose. Checking drain filter and cleaned. Started a normal wash. Unit checking ok.
We serviced a
KITCHENAID HOOD VENT
Model KXW4336YSS1
Near Webster, NY 14580
James
Job Details: 07/21/2021
Duplicate job.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20ECMS00
Near Pittsford, NY 14534
Dave
Job Details: 07/21/2021
Sliders for freezer door frozen. Removed ice build up and cleaned the rails. Sliders now working well. Ice maker cycles but does not call for water. Jumped the harness to call for water and water was delivered. Reinstalled ice maker and cycled it. Ice maker is now calling for water. Customer will monitor. If problem persists order part # W10884390; rqstng P&A on 1 W10884390 (icemaker)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near Webster, NY 14580
James
Job Details: 07/21/2021
LEDs off. Pantry ui pixelated. Frost on icemaker adapter. Moved adapter led to freezer and most of LEDs turned on. Customer is going to leave unit as is. ; ordrng 1 W11174006 (LED) and 1 Sh15
We serviced a
WHIRLPOOL OVEN
Model WFE775H0HW1
Near Sodus, NY 14551
James
Job Details: 07/21/2021
Unit not heating. Found neutral lug loose on terminal block. Tightened connection and unit functions properly.
We serviced a
KENMORE WASHER
Model 11025132411
Near Rochester, NY 14626
David
Job Details: 07/21/2021
Unit will not spin because the hub splines have rounded out. Wash plate is stuck on ; ordrng 1 W10752285 (Wash plate) and 1 W10528947 (Hub) and 1 Sh (Shipping)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Rochester, NY 14623
Dave
Job Details: 07/21/2021
Customer complaint loud noise coming from unit. In back panel found 2 sections of refrigerant tubing rubbing together. Bent pipes further away from each other to prevent rubbing. Drawers inside fresh food section not opening properly. Found the drawers and shelves were mismatched. Matched the drawers with proper shelves and placed in correct spot in fresh food section. Leveled unit. Unit tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INWH02
Near Rochester, NY 14610
Dave
Job Details: 07/21/2021
Customer states ice maker wont dispense ice. Removed auger motor and found it to be seized. Cleaned motor shaft area and grease . Auger motor is working not . Customer will monitor if problem persists order W10271509 auger motor . ; rqstng P&A on 1 W10271509 (motor)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Rochester, NY 14625
Tanner
Job Details: 07/21/2021
"Q1 no Q2 no Q3 noComplaint of noise during use. Ran unit and noise is immediate/constant. Roller support has stripped causing rumbling noise. Replaced all roller supports, pulley, belt with repair kit. Lubricated rollers. Tested unit and unit tested good.; used 1 4392065 (REPAIR KIT), and 1 SH15 (STANDARD S/H) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near East Rochester, NY 14445
Dave
Job Details: 07/21/2021
"Drain pump not shutting off, constantly running. Replaced UI and control one at a time to ensure model and serial numbers transferred. Calibrated unit. Tested unit in diagnostics. Unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW02
Near Sodus, NY 14551
James
Job Details: 07/21/2021
Unit intermittent makes grinding noise. No frost build up in freezer and cabinet is level. Damper ticking in diagnostics. Ordering damper; ordrng 1 WPW10594330 (Damper)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Rochester, NY 14618
Tanner
Job Details: 07/21/2021
"Complaint of no operation. Only 1 use since last repair. Confirmed 240 Proper polarized power supply. Measured 48 VAC at push to start. Checked thermal fuse and fuse is open. Checked continuity of element and found element has continuity with chassis. Replaced thermal fuse and thermal cut off due to exposure of extended heat. Replaced element. Tested unit via timed dry. Temperature cycling properly between 123 degrees F and 176 degrees F.; dspstn on spec-tagged invntry: 1 279827 MOTOR and 1 279838 ELEMENT , used 1 279816 (CUTOFF-THERMAL), and 1 WP3392519 (FUSE-THERMAL) from stock"
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Henrietta, NY 14467
Tanner
Job Details: 07/21/2021
Q1 no Q2 no Q3 noReplaced ACU. Ran calibration/diagnostic cycle. Observed suds in machine amd suds discharged from machine during diagnostic cycle. Left unit in clean washer cycle with afresh tablet. Customer advised to use 1 soap pod per wash even if detergent instructions indicate more.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Lyons, NY 14489
Evan
Job Details: 07/21/2021
Customer stated that unit would not spin. Discovered that unit has nidec actuator installed on machine and mechanism on shifter is not engaging splutch. Replaced actuator and tested unit. Unit now spinning and agitating as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Newark, NY 14513
Evan
Job Details: 07/21/2021
Replacing cord and water valve due to ground on cord breaking off and valve failing to actuate during rinse cycle. Replaced cord and valve. tested unit to confirm function. Unit tested good
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB
Near Newark, NY 14513
Evan
Job Details: 07/21/2021
Customer stated that unit would not drain. Discovered that impeller on drain pump would not move but pump was receiving voltage. Replaced pump. Tested unit. Unit now draining as it should ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Newark, NY 14513
Evan
Job Details: 07/21/2021
Customer stated that units interior lights are not functioning. Discovered that led module in freezer is failing causing issue with refrigerator lights. Replaced module and fridge lights came back on. Unit tested good ; dspstn on spec-tagged invntry: 1 W10695459 MODULE
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Newark, NY 14513
Evan
Job Details: 07/21/2021
"Customer is stating that door bellow is ripped and control panel is acting erratic. Also dispenser will not drain. Confirmed issue with door bellow and dispenser. Dispenser is not draining water after initial fill. Couldn?t not get keypad to fail while in home. Unit did have f6e3 code stored for UI To CCU communication failure. Ordering console, door bellow , and dispenser ; ordrng 1 W10575334 (disp.drawer assy) and 1 W11218376 (console) and 1 WPW10237499 (bellow)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near North Chili, NY 14514
Tanner
Job Details: 07/21/2021
"Complaint of intermittent no start. When pressing the start button electrical humming sound is heard. Start switch contacts not making good contact causing intermittemt no start. Ordering new start relay.; ordrng 1 WPW10446920 (Push to start), dspstn on spec-tagged invntry: 1 WP3392519 FUSE-THERMAL"
We serviced a
MAYTAG WASHER
Model MTW6700TQ1
Near Rochester, NY 14624
Tanner
Job Details: 07/21/2021
"Complaint of no start. Following stored errors:F68 preaaure signal out of rangeF1 pressure errorUnable to run diagnostic cycle. Unit will start but then F1 error atops cycle. Followed steps on F1 service pointer. Confirmed no tears or holes in pressure hose. Blew through pressure hose to push out any debris. Cleaned pressure dome port with pipe cleaner. Retried diagnostic and unit still failed with F1 error. Pressure pad on ACU is bad. Needs new ACU.; ordrng 1 WPW10189966 (ACU), used 1 SH15 (STANDARD S/H) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KTRC18KBAL00
Near Rochester, NY 14626
David
Job Details: 07/21/2021
Customer was concerned with moisture entering fresh food section. Found significant condensation on mullion. Energy save was on preventing the mullion heater from energizing. Turned energy saver off to remove condensation. Cleaned condenser. Unit temperatures testing ok.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Rochester, NY 14626
David
Job Details: 07/21/2021
Found king fill error stored in diagnostics. Likely that the water supply was not on or incorrectly hooked up when first installed. Unit tests on otherwise
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near Rochester, NY 14626
David
Job Details: 07/21/2021
Replaced ice maker and valve due to no ice. Customer to monitor ; dspstn on spec-tagged invntry: 1 WPW10300024 ICEMAKER and 1 W11043013 VALVE
We serviced a
MAYTAG DRYER
Model MED7230HC1
Near Rochester, NY 14612
David
Job Details: 07/21/2021
Unit is generating poor airflow because the blower is not properly fastened to the motor shaft. This is causing very loud operation and thermistor error. Ordering motor and blower ; ordrng 1 279787 (Motor) and 1 WP697772 (Blower)
We serviced a
MAYTAG DRYER
Model MGDC500VW0
Near Rochester, NY 14612
David
Job Details: 07/21/2021
"Dry will not heat. Replaced open thermal fuse. Airflow checks ok. Unit tested good; used 1 WP3392519 (Fuse), and 1 Sh (Shipping) from stock"
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Rochester, NY 14611
David
Job Details: 07/21/2021
Replaced cracked lid. Unit tested ok
We serviced a
MAYTAG DRYER
Model MGD6230RHW0
Near Rochester, NY 14606
David
Job Details: 07/21/2021
Replaced console to correct audio issue. Unit tested ok.
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Rochester, NY 14606
Tanner
Job Details: 07/21/2021
Complaint of no drain or spin. Following stored errors:F0E4 hot cold reversedF5E3 unlock failureF0E5 off balance loadF5E1 lid latch failureF2E1 stuck keyRan hot and cold valves. Water supply is reversed. Hot rinse will cause unit to cancel cycle. Corrected water supply. Ran autodiagnostic. Completed without issue. Replaced lid lock assembly to address intermittent lock failures. Tested via auto diagnostic and unit tested good.; dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Victor, NY 14564
Dave
Job Details: 07/21/2021
"F2E1 UI stuck key error. F6E2 UI cannot hear ACU. F6E3 ACU cannot hear UI. Ordering console and bringing control with us. ; rqstng P&A on 1 W11135391 (console), dspstn on spec-tagged invntry: 1 W11195970 CNTRL- ELEC"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Manchester, NY 14504
Dave
Job Details: 07/21/2021
Found F7E6 motor fault Followed service pointer W11531483 .Replaced actuator. Calibrated unit. Ran unit in auto diagnostics. Unit tested good. ; used 1 WPW10006355 (ACTUATOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMHV00
Near Farmington, NY 14425
Dave
Job Details: 07/21/2021
"Customer saying theres a loud clicking noise occasionally from refrigerator and lights in fresh food section are out. Noise in coming from damper, ordering damper part # WPW10594330. Customer will replace light bulbs. ; ordrng 1 WPW10594330 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Bloomfield, NY 14469
Dave
Job Details: 07/21/2021
Mullion was not attached to unit on arrival. Reattached mullion and leveled unit. Unit tested good.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL0
Near Henrietta, NY 14467
Steve
Job Details: 07/21/2021
Replaced motor sump for not starting. The dishwasher tests good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV05
Near Macedon, NY 14502
Steve
Job Details: 07/21/2021
Replaced diffuser and evap fan motor for not cooling properly.
We serviced a
ROPER DRYER
Model RED4440VQ1
Near Fairport, NY 14450
Steve
Job Details: 07/21/2021
Replaced rollers and idler for loud operation. The dryer tests good; dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT
We serviced a
KITCHENAID DISHWASHER
Model KDTM804ESS2
Near Mendon, NY 14506
Steve
Job Details: 07/21/2021
Found the dishwasher was not turning off the water valve when filling and the float switch was shorted. The washer overfilled and flooded floor. Found the spray arms were also not spinning.. the customer is going to replace.
We serviced a
MAYTAG DRYER
Model MEDB766FW0
Near Honeoye Falls, NY 14472
Steve
Job Details: 07/21/2021
"Replaced door catch for dryer door not closing properly. Replaced fuse for not starting. The dryer tests good ; dspstn on spec-tagged invntry: 1 WPW10610880 CATCH , used 1 WP3392519 (Fuse) from stock"
We serviced a
MAYTAG WASHER
Model MVWB766FW0
Near Honeoye Falls, NY 14472
Steve
Job Details: 07/21/2021
"Found washer has shifter error code and will not shift to spin. The gearcase is also very loud. Ordering shifter, motor and gearcase]="
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Livonia, NY 14487
Steve
Job Details: 07/21/2021
Found the user interface not responding. Power is good to dryer. Removed user interface panel and cleaned circuit board next to plug in from control and the dryer is now responding. Added dielectric grease spray to board to stop corrosion on copper contacts. The dryer tests good.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Geneseo, NY 14454
Steve
Job Details: 07/21/2021
Replaced actuator for shifter fault and clothes not spinning out properly. The washer tested good.; used 1 WPW10006355 (Actuator) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Fairport, NY 14450
Evan
Job Details: 07/21/2021
Replacing all parts listed due to unit shutting off during cycle. Replaced all parts. Ran diagnostic cycle. Unit completed cycle as it should. Ran drain and spin to confirm unit is working outside of test mode. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Fairport, NY 14450
Evan
Job Details: 07/21/2021
Customer stated that unit was dripping from dispenser after using dispenser. Reseated connections at Johnson fitting at bottom of door. Unit was still dripping. Adjusted fill line at dispenser and unit stopped dripping. Tested unit multiple times. Could not replicate issue. Unit tested good
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Fairport, NY 14450
Evan
Job Details: 07/21/2021
Customer stating that unit is not drying items. Discovered that heater tested open. Found broken terminal connector on heating element causing issue. Ordering heater ; ordrng 1 W11537778 (HEATER )
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW4
Near Penfield, NY 14526
Evan
Job Details: 07/21/2021
Called customer to inform them I was in route to home. No response left voicemail. Arrived at home. No response at door. Had office attempt to contact customer. Waited 15 mins and tagged door for customer to contact office ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Sodus, NY 14551
James
Job Details: 07/21/2021
"Unit flashes spin cycle when turned on. No error codes. Reset control and tested drain and spin and unit was screeching. Replaced control, cam. Actuator, and belt. Calibrated and ran spin cycle successfully. ; used 1 W10721967 (Cam), 1 W10006384 (Belt), and 1 Wpw10006355 (Actuator) from stock"
We serviced a
MAYTAG DRYER
Model MEDC215EW0
Near Ontario, NY 14519
James
Job Details: 07/21/2021
Unit not turning on. 240v to unit. Thermal fuse blown replaced fuse and tested. Unit functions properly. ; dspstn on spec-tagged invntry: 1 WP3392519 FUSE-THERMAL
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Penfield, NY 14526
James
Job Details: 07/21/2021
Unit buzzing loudly during use. Turned power to 10% and buzzing stopped. Need magnetron. ; ordrng 1 W11402082 (Mag)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Webster, NY 14580
James
Job Details: 07/21/2021
Replaced ui and drain pump. Cleared pressure hose and started cycle of towels. Unit progressed through the cycle properly. Customer is to monitor if clothes spin out. ; dspstn on spec-tagged invntry: 1 W11458345 PUMP- WATER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Webster, NY 14580
James
Job Details: 07/21/2021
Icemaker gets halfway through cycle and stops. Inspected lower harness and found conduit cracked. Taped conduit. Replaced Icemaker and it cycled and filled properly. ; dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER ASSEMBLY
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Rochester, NY 14617
Tanner
Job Details: 07/19/2021
"Complaint of no drain/spin. Following stored errors:F7E5 basket spin speed errorF9E1 long drainUnit full of water. When running drain and spin cycle or running drain in diagnostic drain pump never runs. Confrimed 113 VAC at drain pump all the time. Even when no cycle is requested. Drain relay fused shut causing Drain to run to failure. Needs new drain pump and ACU. Customer researching replacement options. Will call atec if they opt fot repair.; rqstng P&A on 1 W10625696 (ACU), ordrng 1 WPW10581874 (Drain pump), used 1 SH15 (STANDARD S/H) from stock"
We serviced a
MAYTAG WASHER
Model MVWB865GC
Near Rochester, NY 14613
Tanner
Job Details: 07/19/2021
Unit resides in a household not up to standards I can work in.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Rochester, NY 14615
James
Job Details: 07/19/2021
Unit not cooling icemaker fell off. Back wheels broken. Front left foot broken. Removed icemaker and found ice buildup in freezer fan. Removed frost and tested. Partial frost pattern due to sealed system leak. ; ordrng 1 WPW10321158 (Evaporator) and 1 WPW10507886 (Compressor) and 1 WPW10359256 (Roller) and 2 WP2179826 (Rivet)s and 2 WPW10475495 (Roller)s and 2 W10896690 (Lokring)s and 2 W10896677 (Lokring)s and 2 W10896678 (Lokring)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Rochester, NY 14619
James
Job Details: 07/19/2021
Unit was frosting up and ice was hitting the fan. Customer defrosted and now unit is cooling. Could not get control into diagnostics to test defrost. Issue either control or thermistor that is ts. Ordering control and will evaluate frost pattern. ; ordrng 1 W11371382 (Control) and 1 Sh15
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Rochester, NY 14620
Tanner
Job Details: 07/19/2021
Complaint of excess shaking. No stored errors. Machine is balanced however is pitched forward. Leveled machine as well as possible. Floor unit rest on has a small grade. Tested via diagnostic and unit tested good. Reviewed use and care for unit.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Rochester, NY 14624
Tanner
Job Details: 07/19/2021
Replaced ACU. Calibrated unit. Tested via autodiagnostic and unit teted good. Unit not on isolated circuit. Sharing power with dryer and light fixtures. Customer advised manufacturer instructs appliance be on dedicated circuit.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Pittsford, NY 14534
Tanner
Job Details: 07/19/2021
"Complaint of unit being inoperable since spilling detergent on panel. On arrival unit not responsive. Power cycled unit. Unit now turns on. Following stored errors:F6E3 communication error between ACU/UIF2E1 stuck keyRan encoder test and all buttons/LEDs passed. Ran autodiagnostic cycle and completed without issue. Confirmed continuity through ACU-Ui harness. Measured 4.9VDC from ACU to UI, a valid reading. No more specificatins from manufacturer provided to troubleshoot boards further. Advised customer to use machine like normal, if issue persists customer quoted for both ACU and UI.; rqstng P&A on 1 W11130238 (ACU), ordrng 1 W11130339 (Fascia-UI), used 1 SH15 (STANDARD S/H) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204ESS1
Near Pittsford, NY 14534
Tanner
Job Details: 07/19/2021
Complaint of humming noise during wash.Point unit in diagnostic and all panel LEDs flickered then went out. Touch pad completely non responsive to touch however unit still went into and completed diagnostic cycle. Could not reproduce customer complaint but description of issue consist with rubbing noise from spray arms. Ordering new spray arms and UI.; rqstng P&A on 1 W11094415 (UI) and 1 WPW10448645 (Spray arm) and 1 W11101428 (Wash arm)
We serviced a
WHIRLPOOL RANGE
Model WFG540H0AS1
Near Rochester, NY 14620
James
Job Details: 07/19/2021
Control broke off panel. Installed washers on screws behind control. Unit functions properly.
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Ontario, NY 14519
Evan
Job Details: 07/19/2021
Replacing user interface and control due to unit displaying f6e3 code for UI and control communication failure. Replaced both parts. Ran diagnostic cycle. Unit tests good ; dspstn on spec-tagged invntry: 1 W11135392 CONTROL
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXBL1
Near Rochester, NY 14620
James
Job Details: 07/19/2021
Replaced upper rack adjusters and tested. Unit functions properly. ; dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER C RAIL-GREY
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFW00
Near Canandaigua, NY 14424
Dave
Job Details: 07/19/2021
Frost build up on back wall of fresh food section and some frost on panel in freezer and by door gaskets in freezer . Door gaskets are sealing . Doors are closing as expected. Temperatures are good . Called techline SR 7731273162 . Sent pictures to techline . Back side of cabinet has a spot that feels kinda of soft . Techline is sending unit to engineering. Will contact me or customer to resolve issues . Customer will monitor
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SARXXF01
Near Ontario, NY 14519
Evan
Job Details: 07/19/2021
Customer stated that unit will not produce ice. Discovered that bucket was full of frozen ice. Bail arm has broken causing ice maker to constantly call for water. Removed and cleared ice from bucket. Replaced ice maker. Cycled power and heard unit fill. Unit tested good
We serviced a
WHIRLPOOL FREEZER
Model EV188NYWS02
Near Honeoye Falls, NY 14472
Dave
Job Details: 07/19/2021
-23 in low side . 71 in high side . When running. When off equalized 16 on low side and 17 on high side . Could not find any leaks anywhere in the system .Called techline SR 7731271739 . Pressures indicate low side leak . Techline deemed unit unrepairable spoke with customer they understood.
We serviced a
WHIRLPOOL WASHER
Model WTW6800WL1
Near Pittsford, NY 14534
Steve
Job Details: 07/19/2021
Found the unit not draining removed drain pump and turned the impellers and it started working as expected. Possible debris in pump. If problem persists preorder W10536347 drain pump.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS01
Near Rochester, NY 14609
James
Job Details: 07/19/2021
Unit running with no frost pattern. 5psi low side. Need evap and compressor. ; ordrng 1 WPW10507886 (Compressor) and 1 W11459354 (Evaporator) and 1 W10830162 (Gasket) and 1 W10830283 (Gasket) and 1 Sh15 and 2 W10896690 (Lokring)s and 2 W10896678 (Lokring)s and 1 Wpw10143759 (Filter)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QKB02
Near Webster, NY 14580
James
Job Details: 07/19/2021
Temp fluctuating. Full frost pattern with fans functioning. Compressor cycled on twice when energized. Cannot confirm if compressor is short cycling or unit gets stuck in defrost. Need to inspect at later time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Ontario, NY 14519
James
Job Details: 07/19/2021
"S16360Unit leaking when filter is installed and water is developing inside ff defrost pan. Defrosted drain and adjusted drain pan. Inspected filter area and couldn't find leak. Suspect leak is from housing. If leak occurs order housing. If ice occurs order drain kit W11457241; ordrng 1 W11194438 (Housing) and 1 Sh15, states that autho needed"