Service History 12 - Appliance Tec

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW0

Near Rochester, NY 14609

Evan

Job Details: 05/11/2021

Customer stating that unit is vibrating during spin cycle and producing lots of noise. Checked for error codes. No codes were present. Ran test cycle. Could hear noise customer was referring to almost immediately. Discovered that pressure hose and wiring harness cover screw was loose causing cover to rattle during use. Tightened screw and this corrected issue. Also zip tied drain hose and fill hoses away from machine so they did not make contact once unit engaged into spin. Unit tested good otherwise.

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Rochester, NY 14612

David

Job Details: 05/11/2021

Replaced panel

We serviced a

KENMORE DRYER

Model 11077542600

Near Rochester, NY 14615

Tanner

Job Details: 05/11/2021

Q1 no Q2 no Q3 noComplaint of no heat. Customer had unit running for 15 minutes prior to tech arrival. Igniter is glowing but never lights gas. Coils not opening gas valve. Replaced coils. Tested unit on high timed dry for 10 minutes and unit tested good.; used 1 279834 (COIL KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Rochester, NY 14613

David

Job Details: 05/11/2021

Screw was backed out of left side freezer rail. Added wire to screw for better hold. Door shutting ok.

We serviced a

WHIRLPOOL DRYER

Model WED6120HW1

Near Brockport, NY 14420

David

Job Details: 05/11/2021

Replaced control due to no heat. Unit tested good.

We serviced a

WHIRLPOOL WASHER

Model MHW6000AW0

Near Honeoye Falls, NY 14472

Steve

Job Details: 05/11/2021

Removed debris from drain clean out causing slow drain. The water lines go through the floor and connect to water supply under floor.

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ0

Near Brockport, NY 14420

David

Job Details: 05/11/2021

Replaced control due to speaker not working. Unit tested ok.

We serviced a

WHIRLPOOL DRYER

Model NGD4655EW3

Near Irondequoit, NY 14622

Evan

Job Details: 05/11/2021

Customer stated that unit would start cycle but would not stay running. Technician experienced issue first time testing unit. Inspected connections at timer. Timer connections all passed visual inspection. Inspected connections at motor. Discovered that connector for motor plug was not fully seated on motor. This was causing issue. Reseated connection and reassembled unit. Tested unit confirmed unit was heating as it should. Unit tested good

We serviced a

AMANA REFRIGERATOR

Model ABB1924WEQ0

Near Rochester, NY 14612

James

Job Details: 05/11/2021

Q1 n. Q2 n. Q3 n. Unit turned off with all lights until power was reset. Inspected wire harness and couldn't find an issue. Replaced jazz board. Customer is to monitor if problem persists replace power cord. Atec warranty. ; used 1 WPW10503278 (ADC - JAZZ) from stock

We serviced a

GE DRYER

Model GTD45EASJWS

Near Rochester, NY 14621

Evan

Job Details: 05/11/2021

Customer stated that unit is failing to heat. Installed power cord and tested unit. Unit began to heat as it should. Tested unit on timed dry and also auto dry. Also tested unit on different temperature settings to confirm thermostat was regulating properly. Unit tested good

We serviced a

GE WASHER

Model GNW128PSMWW

Near Rochester, NY 14621

Evan

Job Details: 05/11/2021

Customer stated the unit would not drain. Tested unit and discovered pump is running but could hear something inside pump. Discovered that pump was full of stuffing from a pillow causing impeller not to turn. Remove stuffing and tested unit unit was draining as it should after this. Unit tested good

We serviced a

MAYTAG WASHER

Model MVWB766FW0

Near Ontario, NY 14519

James

Job Details: 05/07/2021

"Q1 n. Q2 n. Q3 n. Replaced pump and calibrated. Ran fill, agitation, and drain successfully. ; dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Ontario, NY 14519

James

Job Details: 05/07/2021

Q1 n. Q2 n. Q3 n. Attempted to remove old impeller and was not able to without damaging icemaker housing. Removed icemaker assembly and will return with new parts installed. ; schdld next appmnt for 5/7 FRI AM

We serviced a

JENN AIR COOKTOP

Model JEC3430HB00

Near Ontario, NY 14519

James

Job Details: 05/07/2021

Q1 n. Q2 n. Q3 n. Installed foam tape to underside of cooktop.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Webster, NY 14580

James

Job Details: 05/07/2021

Q1 n. Q2 n. Q3 n. Replaced control and ran drain and spin with a load of clothes. Unit functioned as expected. Calibrated control and found no issues.

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW0

Near Webster, NY 14580

James

Job Details: 05/07/2021

Q1 n. Q2 n. Q3 n. Unit thumping while operating. Found blower wheel loose on motor. Tightened blower wheel and tested. Unit functions properly. Left part with customer. ; dspstn on spec-tagged invntry: 1 279827 MOTOR

We serviced a

MAYTAG DISHWASHER

Model MDB7749SBB2

Near Webster, NY 14580

James

Job Details: 05/07/2021

Unit intermittent to drain. Found buttons turning on by themselves. Need control panel W10811164. 298.89 total

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Hilton, NY 14468

David

Job Details: 05/07/2021

Unit would not drain due to a stuck check valve. Freed check valve. Unit draining properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Rochester, NY 14609

James

Job Details: 05/07/2021

"Q1 n. Q2 n. Q3 n. Replaced hub and washplate and tested. Unit functions properly. If problem persists replace hub, washplate, and gearcase."

We serviced a

GE WASHER

Model GTW220ACK5WW

Near Rochester, NY 14608

James

Job Details: 05/07/2021

Q1 n. Q2 n. Q3 n. Replaced valve and tested bulky cycle. Found no leaks

We serviced a

WHIRLPOOL OVEN

Model WEE745H0FS0

Near Pittsford, NY 14534

Steve

Job Details: 05/07/2021

Found open bake element causing no bake. Ordering element; ordrng 1 W10779716 (Bake element) and 1 Sh15 (Shipping)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Avon, NY 14414

Dave

Job Details: 05/07/2021

Wash pump not running . Replaced sump and tested in diagnostics unit tested good.; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR

We serviced a

WHIRLPOOL DRYER

Model CED7006GW0

Near Rochester, NY 14620

Dave

Job Details: 05/07/2021

Replaced thermostat and temp switch . Tested unit tested good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHB00

Near Rochester, NY 14624

Dave

Job Details: 05/07/2021

Replaced ice maker and ice maker cycled . Tested good .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Hilton, NY 14468

David

Job Details: 05/07/2021

"Replaced freezer led and turned ice maker in freezer on. Unit tested good. ; used 1 W11205083, and 1 Sh from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Rochester, NY 14612

David

Job Details: 05/07/2021

Unit is not spinning clothes out consistently. Found motor fault error in diagnostics. Suspecting that the actuator is not properly engaging can causing the error. Replaced the actuator and went over use and care with the customer. ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ04

Near Rochester, NY 14611

Dave

Job Details: 05/07/2021

"Replaced end cap , ice maker and water valve . Tested everything. Tested good .; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Rochester, NY 14612

David

Job Details: 05/07/2021

Replaced right side fresh food gasket that was torn. ; dspstn on spec-tagged invntry: 1 W10830162 GASKET

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Rochester, NY 14612

David

Job Details: 05/07/2021

Raised drain hose to prevent disposal debris from entering drain hose. Unit testing good.

We serviced a

MAYTAG MICROWAVE

Model MMV5219DS1

Near Pittsford, NY 14534

Steve

Job Details: 05/07/2021

"Replaced door switches for persistent open/close door errors. The microwave tested good. ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK , used 1 Sh15 (Shipping) from stock"

We serviced a

KITCHENAID MICROWAVE

Model KMBD104GSS01

Near Fairport, NY 14450

Steve

Job Details: 05/07/2021

Sr# 7730692317 Found microwave to heating on arrival. Removed microwave and tested with kill o watt meter and it was heating. Tested again and it wasnt not heating. Called tech line and found the door switches were not contacting fully and found some grease or something with same consistency in the latch opening. Removed substance and reinstalled. The microwave is now heating. Found voltage drop to transformer to 113 volts. If problems persists preorder switches and control.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SHZ0

Near East Rochester, NY 14445

Steve

Job Details: 05/07/2021

Control lock was on preventing use of dishwasher control. Unlocked and tested good. ; dspstn on spec-tagged invntry: 1 W11225084 CONTROL

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHV0

Near Rochester, NY 14626

Tanner

Job Details: 05/07/2021

Q1 no Q2 no Q3 no.Replaced motor sump assembly. Tested unit and unit tested good. Customer received parts authorization since initial service call where parts deposit of 202.99 part + 16.24 sales tax for a total part cost of 219.23. Labor bill due today is 106.75. Customer owed difference of part cost and labor for repair. 219.23-106.75=$112.48; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Rochester, NY 14626

Tanner

Job Details: 05/07/2021

Q1 no Q2 no Q3 noInstalled UI. Tested unit and unit tested good.

We serviced a

MAYTAG REFRIGERATOR

Model MFW2055FRZ00

Near Rochester, NY 14625

Steve

Job Details: 05/07/2021

Found water line above door was broken with no connector. Replaced water line in door and added connector and the water tests good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Rochester, NY 14616

Tanner

Job Details: 05/07/2021

Q1 no Q2 no Q3 noComplaint of upper rack falling down. Right adjuster has failed. Replaced with updated assembly. Tested unit and unit testd good.; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Rochester, NY 14626

David

Job Details: 05/07/2021

Lowes has gotten rid of the unit. No repair to be done

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW2

Near Rochester, NY 14616

Tanner

Job Details: 05/07/2021

Q1 no Q2 no Q3 noComplaint that unit does not work properly. Unit stuck in spin. Loads not spinning out enough. Not enough water.Following stored errors: noneReviewed use and care for this unit. Rferrd customer to power wash with deep water fill to achieve desired water volume.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HBS00

Near Rochester, NY 14626

David

Job Details: 05/07/2021

Replaced shorted freezer led light. Unit tested ok. ; dspstn on spec-tagged invntry: 1 W10695459 MODULE

We serviced a

WHIRLPOOL WASHER

Model WTW6700TW1

Near Rochester, NY 14624

Tanner

Job Details: 05/07/2021

Qq no Q2 no Q3 noReturned to retreive severed drain line from stand pipe. Unable to retrieve. Based on feedback when fishing standpipe it feels that the cut end has drained into sewage and cannot be retrieved. Customer still complains of close wet at end of cycle. 2 more slow drain errors stored since last service call. Tested lid and locking in diagnostic and testd good. Drain pump does run but is not at peak productivity. Should discharge 17 gallons per minute. Takes several minutes to drain partially filled tub. Quoted for drain pump. Customer will reach ATEC if opt for repair.

We serviced a

AMANA WASHER

Model NFW7200TW

Near Rochester, NY 14612

Tanner

Job Details: 05/07/2021

Q1 no Q2 no Q3 noComplaint of E3 error partway through wash. Following stored errors:3E (6 times) motor failure22 (2 times) door/lid switch openRan spin test and unit does spin. Door latches. Measured 122 VAC frompower cord to ACU. Measured resistance windings of motor at 3.1 ohms between each winding. Proper reading is 11.6 ohms. Did not record any voltages going from ACU to MEMS (motion sensor). ACU is not reading motor speed causing 3E error. ACU no longer available. Unit not fixable.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334DSS0

Near Rochester, NY 14610

Steve

Job Details: 05/07/2021

Replaced owi sensor for failed sensor. The dishwasher is set down open cabinet with two floors in front of it and may not come out. The drain loop is hooked to rubber line that is hooked to copper line before it goes into drain. Recommended customer seek a plumber for plumbing repair. Did not replaced drain hoses but snaked out the drooping loop. ; dspstn on spec-tagged invntry: 1 WPW10705575 SENSOR-OWI

We serviced a

WHIRLPOOL WASHER

Model WFW87HEDW1

Near Rochester, NY 14624

Tanner

Job Details: 05/07/2021

Q1 no Q2 no Q3 noInstalled new UI. Put into diagnostic and found following stored error:F1E2 motor control fault. Unit would not start diagnostic cycle. Power cycled unit. Reran auto diagnostic and completed without issue.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHB0

Near Rochester, NY 14610

Dave

Job Details: 05/07/2021

Dishwasher not staying on . When moving the door it would turn off the unit . Found loose connection at the control where the power comes in .reseated connector and tested unit . Unit tested good .; dspstn on spec-tagged invntry: 1 W11305297 CONTROL

We serviced a

WHIRLPOOL RANGE

Model WEG730H0DS0

Near Churchville, NY 14428

Steve

Job Details: 05/07/2021

Found dsi board either not letting unit spark properly or shutting off. Ordering dsi board. ; ordrng 1 W10860916 (Dsi board)

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Brockport, NY 14420

David

Job Details: 05/07/2021

Unit is receiving 240vac but not heating. Found an open heating element. Ordering element. ; ordrng 1 WP3387747 (Heater)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Rochester, NY 14626

David

Job Details: 05/07/2021

Replaced ACU due to lid locking intermittently. Ran diagnostics. Customer to monitor. ; dspstn on spec-tagged invntry: 1 W11419171 CONTROL

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB0

Near Mount Morris, NY 14510

Dave

Job Details: 05/07/2021

F6E4 float switch error . Drain pump is seizing . Ordering drain pump and friction pads on hinges .; rqstng P&A on 1 W10876537 (drain pump) and 2 WP8268961 (pad)s

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ0

Near Perry, NY 14530

Steve

Job Details: 05/07/2021

"Found the right front burner switch was showing cooktop on and cook top hot lights on. Unplugged switch and lights turned off. Ordering switch. ; ordrng 1 WP3149400 (Right front switch), dspstn on spec-tagged invntry: 1 WPW10434452 SWITCH"

We serviced a

WHIRLPOOL DRYER

Model LEQ9508PW0

Near Rochester, NY 14612

Tanner

Job Details: 05/07/2021

Service call covered under 101001.Q1 no Q2 no Q3 noComplaint of no heat. Confirmed 240VAC from outlet to block. Continuity through thermal cut off. No continuity through element. Open element causing no heat.; ordrng 1 279838 (Element)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near North Chili, NY 14514

Tanner

Job Details: 05/07/2021

"Q1 no Q2 no Q3 noComplaint of noise at start of wash. Unit will drain out and cancel cycle.Following stored errors: none.Ran auto diagnostic cycle. During agitation and spin bearing rub cam be heard. Wash plate completely stripped. Inspected under machine and gearcase has critically failed causing oil to leak on lower drive components. Ordering new wash plate, drive hub, gearcase, CAM, and drive belt; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt drive) and 1 W10752283 (Wash plate) and 1 W10528947 (Drive hub)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Rochester, NY 14626

David

Job Details: 05/07/2021

Checked washer for not completing cycles unable to enter diagnostics. Ordering acu. ; rqstng P&A on 1 W11479879 (Acu)

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Hilton, NY 14468

David

Job Details: 05/05/2021

Replaced burners and switches for front burners going off on limiters at the incorrect temperatures customer to monitor

We serviced a

WHIRLPOOL DRYER

Model WED5300VW0

Near Webster, NY 14580

James

Job Details: 05/05/2021

Q1 n. Q2 n. Q3 n. Unit not heating due to blown fuse. Need thermostat kit. ; ordrng 1 279816 (Thermostat) and 1 Sh

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Rush, NY 14543

Dave

Job Details: 05/05/2021

Unit is not cooling . Temp settings just had dash symbol. Wont go into diagnostics. Replaced jazz board .unit started up and was cooling .tested good .; used 1 WPW10503278 (ADC - JAZZ) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Rochester, NY 14618

David

Job Details: 05/05/2021

Found that the Schroeder valve was leaking on the filter drier when the cap was removed. Replaced valve core and pressure tested with nitrogen. Evap area and machine compartment did not show any leaks and no pressure drop was recorded after 20 min. Vacuum held at 250 microns . Recharged. Unit began cooling ; dspstn on spec-tagged invntry: 1 W10913906 VALVE 1/4

We serviced a

WHIRLPOOL UPRIGHT / CHEST

Model WZF34X18DW04

Near Rochester, NY 14626

David

Job Details: 05/05/2021

The harness ordered was incorrect. Ordered harness; ordrng 1 W11293512 (Harness)

We serviced a

KITCHENAID RANGE

Model KFDC506JSS00

Near Rochester, NY 14613

David

Job Details: 05/05/2021

Replaced terminal block that was damaged. Changed main control. Attempted to connect WiFi for the customer. Called the connective appliance technical support team. After trying to connect multiplier times with no success they put the unit up for replacement. Whirlpool with contact the customer to facilitate replacement

We serviced a

AMANA WASHER

Model NTW4516FW2

Near Rochester, NY 14606

Tanner

Job Details: 05/05/2021

Customer basement has flooded. Approximately 1 inch deep in water. Customer working to bail out water. Typically dries out in a couple of days. Rescheduled for Thursday.; dspstn on spec-tagged invntry: 1 W10721967 CAM

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDB00

Near Rochester, NY 14612

Tanner

Job Details: 05/05/2021

Q1 no Q2 no Q3 noReplaced Thermal cut off. Cut off tested open at room temp (opems at 60 degrees). Unit should defrost properly now.

We serviced a

WHIRLPOOL WASHER

Model WFW9470WL01

Near Rochester, NY 14617

Tanner

Job Details: 05/05/2021

Q1 no Q2 no Q3 noComplaint of noise especially at high spin. Ran unit and noise is present. Concrete weight is loose. Returning in PM with loctite and lock washers.; schdld next appmnt for 5/4 TUE PM

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF705HPS00

Near Honeoye Falls, NY 14472

Dave

Job Details: 05/05/2021

Customer canceled appointment.

We serviced a

GE REFRIGERATOR

Model GS21FGKBB

Near Rochester, NY 14615

David

Job Details: 05/05/2021

Replaced evap and drier due to poor cooling. Customer to monitor after 24 hours

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017AW3

Near Rochester, NY 14606

Evan

Job Details: 05/05/2021

Customer stating they are experiencing the same issue as before. Light will flicker when door is opened and sometimes unit will not run. Discovered that upper interlock switch is causing issue. Contact in switch is failing. Replaced switch. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 W10727360 SWITCH - 1/4

We serviced a

WHIRLPOOL DRYER

Model MED6230RHW1

Near Rochester, NY 14624

Steve

Job Details: 05/05/2021

Found the back leg on dryer was tightened all the way in and not holding dryer properly. Removed leg and screwed in properly. Leveled dryer and tested. The dryer is working as expected.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM02

Near Rochester, NY 14624

Steve

Job Details: 05/05/2021

Ice maker Harness was not plugged In. Plugged in harness and customer to monitor.

We serviced a

WHIRLPOOL DISHWASHER

Model KUDS01FLBL6

Near Pittsford, NY 14534

Dave

Job Details: 05/05/2021

Replaced wash sump . Tested unit . Tested good .

We serviced a

WHIRLPOOL COOKTOP

Model KICU569XBL00

Near Fairport, NY 14450

Steve

Job Details: 05/05/2021

Replaced both modules for blown fuses after couple cooks. The cooktop is working as expected.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ0

Near Victor, NY 14564

Steve

Job Details: 05/05/2021

"Customer states the washer is shutting off mid cycle unless they use control lock. Ordering user interface. ; ordrng 1 W11395600 (User interface), dspstn on spec-tagged invntry: 1 WPW10591570 SUMP & MOTOR"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2KVEXVB00

Near Brighton, NY 14610

Dave

Job Details: 05/05/2021

Replaced drain pan . Found water filter is leaking . Customer is ordering new filter . Dispenser door for ice is broken . Ordering new door kit W10823377 . Customer is paid in full ; ordrng 1 W10823377 (Door kit)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Rochester, NY 14626

Evan

Job Details: 05/05/2021

Replacing console due to unit failing to produce chime when powering up and selecting cycles. Replaced UI. Tested unit. Unit tested good

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near North Chili, NY 14514

Tanner

Job Details: 05/05/2021

Q1 no Q2 nonQ3 noComplaint of unit staying locked. F3E1 error flashes. Following stored errors:F6E3 communication error ACU to UIF3E1 water level errorRan auto diagnostic and unit would not complete step C0. Power cycled unit. Now able to run diagnostic cycle. Cycle completed without issue. Unit drains quickly and entirely. Drain height is appropriate. Blew into pressure hose and no obstructions or holes. Based on communication errors and issues resolving itself after power cycling unit needs new ACU. Advisd customer can continue using machine. May need to power cycle to work past errors.; ordrng 1 W11031829 (ACU)

We serviced a

MAYTAG WASHER

Model MVWB766FW0

Near Ontario, NY 14519

James

Job Details: 05/05/2021

Q1 n. Q2 n. Q3 n. F0e5 f9e2. Unit not finishing cycle. Found drain running too slow. Water will eventually drain. Need pump. ; ordrng 1 W10876600 (Pump)

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Canandaigua, NY 14424

Steve

Job Details: 05/05/2021

The drain pump was stuck on. Removed air trap and cleaned out soap build up. Removed clean out and it was empty. Fastened drain hose in drain properly and the washer is now working as expected. ; dspstn on spec-tagged invntry: 1 WPW10443885 LATCH

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS00

Near Webster, NY 14580

James

Job Details: 05/05/2021

"Q1 n. Q2 n. Q3 n. After ui repair, dispenser will only run for 2 seconds and pantry drawer not aligned. Disconnected dispenser ui and reinstalled now dispenser functions properly. Adjusted pantry doors so they are aligned."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHW01

Near Webster, NY 14580

James

Job Details: 05/05/2021

Q1 n. Q2 n. Q3 n. Unit freezing food in crisper drawer tested damper In diagnostics and lights began flashing and fan was pulsating. Replaced damper and tested. Damper opened and fan turned on full speed. Customer is to monitor. Left part with customer; dspstn on spec-tagged invntry: 1 W10316760 THERMISTOR

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Rochester, NY 14618

Dave

Job Details: 05/05/2021

Left side of freshfood evaporator was frosted up called techline .SR 7730671056 noticed the liner underneath the drain pan was raised up . Thermistor is foiled taped and zip tied in correct location. Ran test four tested good . Drain pan was bowed causing water to sit on the left side . Techline deemed unit unrepairable due to the liner pushing on the drain pan . Cleared all ice and installed a screw with silicone to hold the drain pan down . Customer will contact Lowes about unit being unrepairable.

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Rochester, NY 14611

Tanner

Job Details: 05/05/2021

Q1 no Q2 no Q3 noComplaint of not enough water. Customer using normal option only. Customer states machine does not fill fast enough to run other cycles. Unit is in a drain hose in exess of 8 feet draining into a utility sink. Following stored errors: none.Ran autodiagnostic cycle. Completes without issue. Fill speed is slow. Water pressure seems light. Ran power wash with deep fill and no garmemts. Unit barely fills with water. Enough water that impellar blades are not submerged. Calibrated unit. Reran fill test and still lacking sufficient water. Ordering new ACU. Pressure switch triggering too soon or ACU not reading signals from pressure circuit properly.; rqstng P&A on 1 W11429620 (ACU)

We serviced a

JENN AIR REFRIGERATOR

Model JFC2089HES

Near Webster, NY 14580

James

Job Details: 05/05/2021

Q1 n. Q2 n. Q3 n. Dispenser not functioning. Found water reservoir frozen defrosted reservoir and flushed water lines. If problem persists order damper

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Rochester, NY 14626

Evan

Job Details: 05/05/2021

Customer stated when attempting to use unit after last repair unit would not tumble and was producing buzz sound. Discovered that motor that was installed was faulty. Replaced motor. Tested unit. Unit now tumbling as it should. Also took temp readings. Unit is cycling heat as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 279827 MOTOR

We serviced a

WHIRLPOOL DRYER

Model WFW72HEDW0

Near Spencerport, NY 14559

Evan

Job Details: 05/05/2021

Replacing pressure switch and harness due to unit failing to drain properly. Replaced both parts. Tested unit. Unit tested good

We serviced a

AMANA WASHER

Model NTW4516FW1

Near Spencerport, NY 14559

Evan

Job Details: 05/05/2021

Customer is stating that unit will not spin out correctly and continues to show off balance load code. Unit had off-balance load code stored in memory. Suspension is causing issue. Suspension will need to be replaced but is not showing any availability at parts distributors. Customer does not want to proceed with repair due to unknown Arrival time of part. Collecting service call fee

We serviced a

MAYTAG COOKTOP

Model MER6770AAW

Near Brighton, NY 14620

Dave

Job Details: 05/05/2021

F1 error code . Run away temps. Checked sensors on unit . Tested good . Unit needs new control . Control is NLA

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Canandaigua, NY 14424

Steve

Job Details: 05/05/2021

Replaced main control for not alerting customer of end of cycle. The washer tests good. ; dspstn on spec-tagged invntry: 1 W11116592 CONTROL

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ03

Near Mount Morris, NY 14510

Steve

Job Details: 05/05/2021

"Found filter head not letting water to dispenser. ; ordrng 1 W11346623 (Filter head), dspstn on spec-tagged invntry: 1 WPW10594330 CONTROL"

We serviced a

WHIRLPOOL DISHWASHER

Model GU2500XTPT3

Near Spencerport, NY 14559

Evan

Job Details: 05/05/2021

Customer stated that unit would not run and had been running previously the night before. Checked incoming voltage unit was not receiving 120 V. Flipped breaker in basement in hopes of restoring power. Unit is still not receiving 120 V. Wired dishwasher up to power cord and tested at another outlet to confirm dishwasher was functioning. Unit itself is working as it should. When customer corrects incoming voltage to unit unit will function as it should. Unit tested good; dspstn on spec-tagged invntry: 1 8193762 FUSE

We serviced a

WHIRLPOOL WASHER

Model WTW5500XW2

Near Webster, NY 14580

James

Job Details: 05/05/2021

Q1 n. Q2 n. Q3 n. Unit leaking from hot water valve attachment. Removed hoses and reinstalled with thread sealant. Calibrated and tested. Found no leaks. If problem persists replaceW11158805

We serviced a

KITCHENAID COMPACTOR

Model KTTS505ESS0

Near Perry, NY 14530

Dave

Job Details: 05/05/2021

Foot pedal broke . Ordering pedal . Screws and actuator ; ordrng 1 WP9871989B (pedal-foot) and 1 WPW10451270 (actuator) and 2 WP780263 (screw)s

We serviced a

WHIRLPOOL DRYER

Model WED8000BW0

Near Webster, NY 14580

James

Job Details: 05/05/2021

"Q1 n. Q2 n. Q3 n. Unit squeaking due to worn rollers. Replaced rollers and idler. Cleaned cabinet and tested. Unit functions properly one year warranty on repair. ; ordrng 1 Sh15, used 2 349241T (ROLLER-SUPPORT 2PK), and 1 279640 (Pulley) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HBS00

Near Rochester, NY 14626

Evan

Job Details: 05/05/2021

Customer stated that fridge lights were very dim and now not functioning at all. Discovered that LED module in freezer is causing issue. Ordering LED module; ordrng 1 W10695459 (FREEZER MODULE )

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FZDW05

Near Rochester, NY 14626

James

Job Details: 05/05/2021

Replaced control and thermistor. Unit started cooling once plugged in. Customer is to monitor temp.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near East Rochester, NY 14445

Tanner

Job Details: 05/05/2021

"Q1 no Q2 no Q3 noComplaint of unit not advancing past sense. Followimg stored errors:F5E2 lid latch errorF5E1 lid lock errorTested lock in diagnostic and lid would not lock. Replaced lock assembly and same result. ACU not reading lid lock. Ordering ACU.; rqstng P&A on 1 W11170319 (ACU), dspstn on spec-tagged invntry: 1 W11307244 LATCH"

We serviced a

GE WASHER

Model GTW220ACK5WW

Near Rochester, NY 14619

Tanner

Job Details: 05/05/2021

Q1 no Q2 no Q3 noComplaint of no spin. Following stored errors:26 off balance8 pressure sensor loss31 out of balance. Final spin fallbackGE tech line 05768934. advised to clean pressure dome. Ensure pressure sensor hose is not pinched. Performed pressure dome clean with pipe cleaner. Ran spin test. Unit still drains nom stop and will not attempt a spin. Ordering new ACU.; rqstng P&A on 1 WH22X32357 (ACU)

We serviced a

WHIRLPOOL WASHER

Model WFW9470WL01

Near Rochester, NY 14617

Tanner

Job Details: 05/05/2021

Q1 no Q2 no Q3 noComplaint of noise especially at high spin. Ran unit and noise is present. Concrete weight is loose. Returning in PM with loctite and lock washers.; schdld next appmnt for 5/4 TUE PM

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Fairport, NY 14450

Tanner

Job Details: 05/05/2021

Q1 no Q2 no Q3 noComplaint of unit leaking through front door. Ran unit for several minutes. Unit did not leak but water level came very close to overflowing. Inspected tub and found unit pitched forward. Leveled unit. Continued to run unit. Observed soap suds at vent assembly. Water marks on insulation imdicate leak through vent as well. Ordering new vent gasket. Ordering new friction sleeves which had fallen off. Ordering new door stop that keeps falling off.; rqstng P&A on 1 WP8269259 (Vent gasket) and 2 WP8268961 (Friction Sleve)s and 1 WPW10082861 (Stop)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW0

Near Rochester, NY 14604

Evan

Job Details: 05/02/2021

Replacing control and power cord due to unit failing to engage into spin. Replaced both parts. Tested unit. Unit tested good

We serviced a

GE DRYER

Model GTX22EASKWW

Near Rochester, NY 14621

Evan

Job Details: 05/02/2021

Customer states unit was damaged upon arrival .Top console is cracked and lid has large dent in corner. Ordering lid and console ; ordrng 1 WE03X24721 (LID ) and 1 WE03X25284 (CONSOLE )

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Irondequoit, NY 14622

Evan

Job Details: 05/02/2021

Replacing control due to old control failing to respond to commands. Replaced control ran diagnostic test cycle. Unit tested good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Hilton, NY 14468

David

Job Details: 05/02/2021

Center ladder is bent preventing shelves from seating properly. Ordering ladder ; ordrng 1 WPW10248516 (Ladder center)

We serviced a

GE WASHER

Model GTW220ACKWW

Near Rochester, NY 14620

Evan

Job Details: 05/02/2021

Customer stated unit was not spinning out and was making noise. Discovered that belt guard was making contact with motor pulley causing issue a spin and also producing noise. Replaced missing screw on belt guard ran unit through drain and spin cycle to confirm function. Unit tested good