Local Reviews
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Evan E.
WASHER MAYTAG MVWB865GC0 Customer stated unit Is not agitating properly. Checked for error codes. Unit had code for f0e5 for off balance load. Cleared code and ran test cycle. Unit completed cycle as it should. Spoke with customer about proper loading and cycle selection. Recommended power wash and bedding for larger loads. Unit it self tested good
Evan E.
DISHWASHER KITCHENAID KDPE234GPS0 Customer stated that unit would not shut. Upon inspection discovered that latch had broken internally and would not catch on door properly. Replaced latch and tested door. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10653840 LATCH
Evan E.
REFRIGERATOR WHIRLPOOL WRS325FDAT04 Customer stating that unit was not making ice but then began to make ice again before tech arrived at home. Ice bucket was about 1/4 upon arrival. Ran harvest cycle and confirmed unit was filling properly. Customer has also stated that auger motor has begun to become noisy. Customer is going to contact whirlpool due to reoccurring issue with unit. If issue persists with agree motor order. WPW10317991
Steve M.
RANGE WHIRLPOOL WFC310S0EW2 Customer complaining of unit preheating then losing temp after preheat. Power tested good at the block. Bake element tested good. Preheated oven and checked temps. Preheated to 395 Then 330 406 323 426 334 average of 362. Calibrated oven down 10 degrees
Steve M.
REFRIGERATOR WHIRLPOOL WRF560SMHV00 Ordering slides for freezer door not closing. ; ordrng 1 WPW10397635 (slide RIGHT) and 1 WPW10397636 (slide LEFT)
David L.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 The unit is not making ice. Found open valve coil on dual valve. Ordering valve ; ordrng 1 WPW10341329 (water valve assy)
Steve M.
WASHER MAYTAG MVWB765FW3 Replaced water valve for humming and not sending water. Replaced motor and clutch for open windings. Replaced control due to two motors failing at same time.
David L.
REFRIGERATOR GE GSL25JFPJBS Unit is loosing cooling intermittently. Working as expected during time of service. Checked defrost terminator. Fans and compressor. All working normally. Suspecting evaporator fan issue based on customers description. WR60X10185 customer denied repair at this time
Dave F.
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 Found some frost inside the freezer . Sealed the cabinet and made sure that the gaskets are sealing correctly . Unit tested good
Steve M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ03 Replaced right FF door gasket for ripped gasket and magnet falling out causing co sensation in FF section. Ordering led module for FF section for shorted light causing it to flicker or go dim. ; rqstng P&A on 1 W11043011 (module)
Dave F.
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Ice maker keeps malfunctioning. Ordering new ice maker WPW10300024; ordrng 1 WPW10300024 (Ice maker)
Evan E.
DISHWASHER WHIRLPOOL WDF520PADW7 Customer stating that unit is producing burning smell from inside cabinet and also lower rack is rusting. Discovered that ceramic coating is coming off heater causing smell. Ordering replacement heater and rack ; ordrng 1 W10161215 (LOWER RACK ) and 1 W10518394 (HEATER )
Dave F.
REFRIGERATOR KITCHENAID KRFF507HPS00 Ice maker still not making ice. Called techline SR 7726839520 techline suggests replacing UI And check connections on the back control board . Ordering UI W11228269 and control in back W11224256 . Check connections at the door hinge . ; ordrng 1 W11224256 (Control) and 1 W11228269 (User interface)
Shaiman C.
WASHER MAYTAG MVWB765FW0 Replaced valves. Repair successful.
Dave F.
REFRIGERATOR KITCHENAID KRFC300ESS03 Ice maker had ice build up under the cover not allowing the ice maker to turn and cycle . Defrosted ice maker components. Cycled ice maker . Tested good .
Dave F.
REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced ice maker and user interface . Ran ice maker in harvest test . Ice maker is now cycle . Ran test to check ice maker fill . Tested good . Unit is working as expected
Dave F.
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Replaced jazz board W10503278 .ice maker is now working as expected.; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Dave F.
RANGE FRIGIDAIRE LGGF3046TFA F11 Error code . Techsheet says replace control . . Replaced control . Tested all buttons on user interface. Tested unit on bake . Unit tested good .
Evan E.
MICROWAVE WHIRLPOOL WMH31017FS0 Customer stating that unit is running while door is open or will not start cycle intermittently. Issue is with door switch. Replaced interlock switches. Tested unit. Unit tested good ; used 1 W11244490 (INTERLOCK) from stock
Evan E.
WASHER WHIRLPOOL WFW70HEBW1 Replacing drain pump due to unit flashing f9e1 code for long drain issue. Replaced drain pump. Ran diagnostic cycle. Unit tested good
Evan E.
DISHWASHER WHIRLPOOL WDF560SAFT2 Customer stating that unit will not start cycle but does have power. Checked for error codes upon arrival. No codes were present. Attempted to run test cycle. Unit shut off during test cycle and then turned back on. Discovered that wire nut for Neutral wire was loose. After tightening wire nut could not replicate issue. Unit tested good ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
Evan E.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Customer stating door will not shut properly. Upon inspection discovered that magnet was coming out of gasket causing issue. Replaced gasket and tested door. Unit tested good
Evan E.
DRYER WHIRLPOOL WED9400SW2 Customer stating unit is very noisy during use. Discovered that idler pulley was seized causing issue. Used dryer repair kit to replace all moving parts. Ran test cycle. Unit tested good ; used 1 4392067 (REPAIR KIT) from stock
David L.
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Fresh food door will not close due to hingeReceiver molded in the incorrect position. Ordering new gasket as the old one is torn ; ordrng 1 W10636410 (dor-fip) and 1 W10638676 (gasket-dor)
Evan E.
DISHWASHER MAYTAG MDB8979SEZ0 "Replacing tracks and and rack adjuster due to old tracks welds snapping causing adjusters and rack leveler to break. Adjusters and rack leveler have broken due to welds snapping on tracks. Replaced all parts. Unit tested good. Please use s22916 to cover P&L for tracks and adjusters ; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
Evan E.
DRYER MAYTAG MEDE300VW0 Customer stated that unit was producing large squeaking noise while in use. Upon inspection discovered that idler pulley was seized causing issue. Replaced pulley. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 279640 PULLEY-IDLER
Steve M.
DISHWASHER KITCHENAID KDTE104ESS0 "Complaint of rumbling during draining. Removed drain pump. Found broken impeller. Replaced. Wheels on rack also broken. Repair pending approval from warranty company.; rqstng P&A on 4 WPW10195417 (wheel)s, dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"
David L.
WASHER MAYTAG MVWC415EW Replaced motor and cap due to humming nose during agitate. Calibrated and tested
Steve M.
DRYER MAYTAG MGDX655DW0 "Complaint of clothes not try. Tested vent, unit tested good. Ran unit in timed dry and observed coils igniting. Gas coils are weak. Quoted customer for replacement.; rqstng P&A on 1 WPW10328463 (coil-valve)"
David L.
REFRIGERATOR WHIRLPOOL ED2FHAXSB03 Ice is not ejecting properly from the mold. Replaced ice maker. Customer to monitor
David L.
REFRIGERATOR WHIRLPOOL WRS321SDHZ02 Reinstalled bail arm.
David L.
REFRIGERATOR WHIRLPOOL WRT318FZDM Water chute on ice maker fill tube was not inserted into the fill cup causing ice build up. Adjusted chute. Leak went away
David L.
REFRIGERATOR WHIRLPOOL WRT318FMDB02 Unit is not cooling properly due to a low side leak. FreeEr is only pulling down to 16 and items are freezing in the fresh food section quoted 743.05 for an evaporator replacement. Customer will let us know if they want to proceed ; dspstn on spec-tagged invntry: 1 W10838965 THERMISTOR
Steve M.
REFRIGERATOR WHIRLPOOL ED2SHEXXB00 Found the ice maker is leaking. Ordering ice maker ; ordrng 1 WPW10190965 (icemaker)
Steve M.
RANGE WHIRLPOOL WEE745H0FS2 Ordering control for F3 error code. Sensor tested good. Left sensor with customer.; ordrng 1 W10884488 (cntrl-elec)
David L.
REFRIGERATOR GE GSS25QGSCWW Ice maker fill tube is frozen again cleared line recommending that the customer replace the water filter as it is restricted. ATEC warranty for service call only charged labor
David L.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Found lost position error in diagnostics. Ice maker would not cycle in test 57 no instructions found in mold. Quoted for ice maker. Customer denied repair
Steve M.
DRYER WHIRLPOOL MEDZ600TW2 Replaced control. Tested unit. Unit tested good.
David L.
REFRIGERATOR WHIRLPOOL WRF535SWHV Unit it not making ice due to aFrozen fill tube. Cleared tube. Recommended that the customer replace the filter.
Shaiman C.
RANGE WHIRLPOOL WFE505W0JZ0 Outer glass is damaged. Replacing glass.; ordrng 1 W10884159 (OUTER GLASS)
Shaiman C.
DISHWASHER KITCHENAID KUDS30IXBL6 "Customer reports the unit leaks water from the bottom right corner, isnt cleaning dishes well, soap dispenser doesn’t always open and the top rack falls intermittently. The track stop is damaged, so when the top rack is pulled out too far the rack falls. 10-1 6-1 6-2 6-6 error codes stored. Unit does not spray water as it should; little to no water pressure coming from spray arms. Dispenser also did not open during diagnostic test cycle. Gasket appears to be worn. Track stop, fill valve, sump motor, control, gasket, and dispenser should be replaced. Floor molding is installed in front of dishwasher. Customer either has to remove the molding for repair or tech could remove with signed waiver. ; rqstng P&A on 1 W10864081 (CABINET SEAL) and 1 W11035586 (CONTROL BOARD) and 1 WPW10195622 (TRACK STOP ) and 1 WPW10304408 (DISPENSER) and 1 WPW10327249 (FILL VALVE) and 1 WPW10780877 (SUMP MOTOR), dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER C RAIL-GREY
Steve M.
DISHWASHER JENN AIR JDB8700AWP0 Replaced ui for no operation. The dishwasher tests good.
Dave F.
WASHER WHIRLPOOL WTW8500DR0 F0E3 overload error code F7E5 shifter failure .found the rotor and slider is are worn out not allowing unit to spin . Rotor part W10754161 and slider W10734521 ; ordrng 1 W10734521 (Slider) and 1 W10754161 (Rotor)
Steve M.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Complaint of ice maker not making ice. Checked ice maker and confirmed no ice. Cycled ice maker and observed no water flowing to icemaker. Moved fridge and found kinked line going into fridge. Taped line to fridge to prevent in future. Tested ice maker. Unit tested good.
Dave F.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Called techline SR 7726846622 led lights not working . Found that the freezer led is bad and is causing all the lights to not light up . Will order led WPW10515057 . Bring fresh food led as well WPW10515058 in case .; (created new UIS, deleted prior attachment to UisID 58572), ordrng 1 WPW10515057 (Freezer Led)"
Steve M.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Replaced ice maker control and motor. Tested unit. Unit tested good.
Dave F.
RANGE WHIRLPOOL WFG320M0ES3 Oven not igniting . Tested power coming from control to ignitor did not have any voltage . Ordering control W11126814 and new ignitor W11176454 . Bringing oven valve in cause WP98014893; ordrng 1 W11126814 (Control board) and 1 W11176454 (Ignitor) and 1 WP98014893 (Oven valve)
Shaiman C.
DRYER KENMORE 110.6210231 "Customer reports unit was making a squeaking noise during use. Discovered the support rollers are worn. Installed a maintenance kit which includes new rollers, belt, and idler pulley. Unit tested good."
Shaiman C.
WASHER WHIRLPOOL WFW5620HW0 "Customer concerned about unit leaking from the back & shutting off. F0E2 error codes stored. Most likely, the unit is it going through the suds reduction process then shutting off. Suggesting customer to use less soap when washing clothes. No repair needed."
Shaiman C.
DRYER KENMORE 11084722401 Customer states unit shuts off after running and exhaust vent gets extremely hot. Ran unit for about 15 minutes and tested temperatures. Temperatures were in range and unit was not overheating. Discovered the door switch was faulty. Ran the unit with a load of laundry and it shut off. Suspecting the faulty door switch along with the tumbling of the clothes is causing the unit to shut off. Door switch should be replaced.; ordrng 1 WP3406105 (DOOR SWITCH)
Shaiman C.
WASHER MAYTAG MVWB835DW4 "Customer concerned about unit agitating slow, one time event of clothes coming out dirty and not filling with water as it should. F083 error code stored. Tested slow and fast agitation in Manual diagnostics, and ran an auto verification test. All functions seem to be working as they should. Customer monitor."
Dave F.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Replaced ice bin container. Tested unit . Tested good .
Shaiman C.
DISHWASHER MAYTAG MDB8989SHZ0 "Customer reports a burning smell during use. No error codes stored. Ran heater in diagnostics, slight smell was present. Inspected under the unit for any charred wiring, inspected the power terminal box. Wire connections are in good condition. Inspected wires behind the front panel and around the control board, no evidence of any thermal event present there. Further inspection of the heating element, discovered charred residue of food and/or eating utensil. Cleaned a majority of the residue. Informed customer anything that was left will have to burn off over time. No further repair necessary. SR: 7726846443"
Evan E.
DISHWASHER MAYTAG MDB8959SFZ4 Customer stating that upper rack is falling due to weld snapping on upper rail. Upon inspection discovered that customer was correct welds have snapped causing rack to fall and it slide properly. Replaced tracks on both sides. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Evan E.
DISHWASHER MAYTAG MDB4949SDZ0 Customer stating that water is leaking from unit while unit is running. Upon inspection discovered pin size hole in fill line running from valve to water inlet on unit. Was able to trim hose and reinstall. Ran unit multiple times and could not replicate issue. Unit tested good ; dspstn on spec-tagged invntry: 1 W10300924V GASKET
Evan E.
DISHWASHER KITCHENAID KDTM354DSS5 Customer stating that unit will not clean dishes. Checked for error codes. Unit is displaying code 4-3 for wash motor not running. Unit is filling and draining with water but never pushing water through cabinet. Replaced wash motor and ran test cycle. Unit tested good
Evan E.
WASHER MAYTAG MFW9800TQ0 Customer stating that unit is very loud during spin. Discovered that bearing inside machine is failing causing issue. Quoted customer to replace tub. Customer does not want to proceed due to age of machine. Collecting service call fee
Evan E.
DRYER WHIRLPOOL WGD7300XW0 Customer starting that unit is producing loud squeaking while unit is running. Upon inspection discovered that idler pulley was sticking causing issue. Used dryer repair kit to replace all moving parts. Ran test cycle. Unit tested good ; used 1 4392067 (REPAIR KIT) from stock
Evan E.
DRYER WHIRLPOOL WED4815EW1 Customer stating that dry would not run. Upon inspection discovered that thermal fuse tested open causing issue. Replaced fuse and ran diagnostic cycle. Unit tested good ; used 1 WP3392519 (FUSE-THERMAL) from stock
Evan E.
DISHWASHER WHIRLPOOL WDT720PADM2 Customer stating that unit will not respond to commands. Upon inspection discovered that UI was dead. UI is receiving power but failing to run. Ordering user interface. ; ordrng 1 W10917737 (USER INTERFACE)
Shaiman C.
DISHWASHER WHIRLPOOL KDTE204EPA4 Top rack fell off of the right side track. Replaced tracks under s-code. S-Code: S22916; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Shaiman C.
RANGE AMANA ACR4303MFB3 Replace harness and terminal block. Repair successful.
Shaiman C.
OVEN WHIRLPOOL WFE515S0EB0 Received infinite switch was defective. Re-ordering new switch.; ordrng 1 WP3149404 (SWITCH)
Steve M.
REFRIGERATOR GE PFSS6PKXCSS Found refrigerator got pushed back and toe kick was holding door open. Melted frost with steam and door now closes and seals as expected.
Steve M.
REFRIGERATOR WHIRLPOOL WRF757SDEE01 Evaporator had ice build up. Used steam to melt ice. Observed gap between liner and evaporator cover. This gap could be causing defrost issues. Fastened evaporator cover tight to back of fridge. Change defrost settings from adaptive to 8 hour defrost.
Shaiman C.
DRYER MAYTAG MGDB835DC4 "Unit will not turn on. 120 V from outlet. 120 V at control board. 5 DC at P2. Outlet thermistor tested good. Wire harness also tested good. Control board must be replaced.; ordrng 1 W11133021 (CONTROL BOARD), used 1 SH1500 (SHIPPING&HANDLING) from stock"
Steve M.
WASHER KENMORE 110.280327 Found bearing is loud Quoted customer for new bearing replacement. ; rqstng P&A on 1 W10435302 (bearing)
Steve M.
RANGE WHIRLPOOL WFE320M0ES2 Customer stated the cooktop on indicator stayed on for four days. On arrival it was working as expected. Removed back panel and inspected the switches. The looked good. Customer is goi g to monitor.
Steve M.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Found unit has no refrigerant. Compressor is running very hot. Ordering go compressor and evaporator. Turned cooling off until repair. ; ordrng 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10321158 (evaporator) and 1 WPW10507886 (compressor)
Shaiman C.
WASHER MAYTAG LAT9416AAE "Unit will not spin. Lid switch and timer switch was working as it should. When attempting to spin, the basket will not turn and a burning smell was coming from the machine. Transmission has seized and needs to be replaced. Customer declined further repair."
Shaiman C.
DRYER WHIRLPOOL PYE2300AYW Discovered the motor is also emitting a noise. Replacing motor.; ordrng 1 W10410996 (MOTOR)
Dave F.
RANGE WHIRLPOOL WFG540H0ES0 Replaced DSI board . Harness to ignitors and ignitors for bake and broil . Tested unit . Tested good
Dave F.
REFRIGERATOR WHIRLPOOL WRT518SZFW00 Condenser fan blade was loose . Was able to tighten blade . Tested unit . Tested good . If problem persists order W11127829 condenser fan motor and fan blade W11204896
Dave F.
REFRIGERATOR KENMORE 106.5117331 Checked power going to ice maker there was no power . Checked optical sensors that detect bin level in diagnostics . Tested good . Power cycled unit . Ice maker has power at the connector at the bottom of the unit . Did find there was a tear in the harness casing but did not seen tear in the wires. It is possible that the wires are shorting causing the ice maker to not send voltage . Checked power at the ice maker . Ice maker has power now and is cycling . Unit may need new door .
Dave F.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Ice maker is working . Ice maker bin is not dispensing . Found the ice bin piece that goes from the auger motor to the bin was chewed up. Called techline SR 7726814722 . Techline said to order bin W11185686; rqstng P&A on 1 W11185686 (ICE-CONTNR)
Dave F.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Refrigerator leaking when using water dispenser. Found the john guess fitting at the bottom front of the unit the tube was not pushed in all the way . Reseated fitting . Tested unit . Tested good no leaks
David L.
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 The control is sending voltage to the under cabinet light all the time. Unable to shut off. Ordering control ; rqstng P&A on 1 W11342846 (CONTROL)
David L.
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 Customer had a build up of frost in the freezer. Frost has dissipated since call was placed. Checked thermistors due to customers concern of the fresh food section reading 30 on their thermometer intermittently. Thermistors checked good in diagnostics agains my digital thermometer in both sections. Verified that control is reading damper position properly. Checked freezer door seal for obstructions. Did not find anything blocking door.
David L.
REFRIGERATOR KITCHENAID KRFC704FBS00 Called tech line to document sealed system issue. 7726814185 They wanted the unit recharged before helping with a diagnosis. Homed 3 way valve and recovered refrigerant. Vacuumed unit from both sides so it could be recharged. Unit held a good vacuum. Recharged unit began cooking after plugged back in. Waited for 3 way valve to change position from freezer to fresh food. Customer to monitor
David L.
REFRIGERATOR WHIRLPOOL WRS325FNAM01 Unit is not keeping temperature in either compartment. Only a partial frost pattern is developing. Quoted for an evaporator and drier. Customer is going to think about the repair and will contact the office if they wish to proceed
David L.
COOKTOP WHIRLPOOL WFE770H0FZ2 The cooktop burners and the oven are not operating because the receptacleIs not getting the correct voltage. The customer will have to have a licensed electrician restore voltage the to receptacle. Left unit unplugged.
David L.
WASHER MAYTAG MVWB865GW Unit is making a noise during spin due to the tub seal rubbing on the drive shaft. Ordering gearcase. ; rqstng P&A on 1 W10868473 (gearcase)
David L.
REFRIGERATOR MAYTAG MFI2569VEM0 Found unit warm. Pulled unit out. Compressor was not running and cold. Replaced start device with spare. Unit began cooling customer to monitor. ATEC warranty. Condenser was clear
Dave F.
REFRIGERATOR WHIRLPOOL WRF535SWHV00 "Ice maker has no power to it . Found the control board was not sending power . Power cycled unit . Still no change . Ordering board WPW10503278; rqstng P&A on 1 WPW10503278 (Jazz board), dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER"
David L.
REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced pantry UI due to unit shutting off randomly. Replaced led in freezer. Customer toMonitor. ; used 1 SH1500 (SHIPPING&HANDLING) from stock
David L.
REFRIGERATOR AMANA BRF20TW "The ice maker module is not shutting he water off after filling every time. Replaced ice maker module. Jumped thermostat to verify operation. The module filled properly; dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER , used 1 SH1500 (SHIPPING&HANDLING) from stock"
Steve M.
OVEN-MW COMBO WHIRLPOOL GMC305PDS6 Ordering magnetron and diode for burning smell and humming. ; ordrng 1 W10245183 (magnetron) and 1 WPW10687786 (diode)
Steve M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ03 "Found the led light in Ff section was dim. One light was out. Touched light and light turned on and was bright again. The right FF gasket is ripped ordering gasket. The customer wants to replace filter with bypass. The customer is going to pay for bypass. ; rqstng P&A on 1 W10830055 (gasket-fip), ordrng 1 W11395888 (CAP)"
David L.
WASHER MAYTAG MVWB765FW2 Unit was shaking and making a banging noise due to being tilted back slightly. Adjusted feet and ran high speed spin in diagnostics
Evan E.
DRYER WHIRLPOOL WED9400SW0 Customer stating unit is flashing f70 code. Code pertains to control failing to communicate with UI. Replaced control and ran test cycle. Unit tested good
Steve M.
DISHWASHER KITCHENAID KDTE104DSS0 Found motor getting power but not running. The unit needs a motor sump. Quoted customer ; rqstng P&A on 1 WPW10605057 (pump and motor assy)
Shaiman C.
WASHER WHIRLPOOL WFW5620HW0 "Reports the cycle time does not advance. Customer provided a video that shows the unit was stuck at 43 minutes for approximately half an hour. The issue has been intermittent, but more and more common over time. Suspecting a malfunction in the control board. Replacing board. ; ordrng 1 W11322903 (CONTROL BOARD)"
Shaiman C.
WASHER KENMORE 110.2513241 "Customer reports unit won’t turn on. F5E1 error code stored. Unit completed auto test but lid would not lock. After further inspection discovered the lid strike had broken off, thus preventing the unit from locking to start a cycle. Replaced lid strike. Repair successful. ; ordrng 1 WPW10240513 (LID STRIKE), used 1 SH1500 (SHIPPING&HANDLING) from stock"
Shaiman C.
DISHWASHER FRIGIDAIRE GLD2250R0S0 "Customer reports unit is leaking from the bottom of the unit. Unit did not leak after running it twice, however lower door gasket seems to be damaged. Replacing lower door gasket. ; ordrng 1 809006501 (LOWER DOOR SEAL), used 1 SH1500 (SHIPPING&HANDLING) from stock"
Evan E.
REFRIGERATOR KITCHENAID KRFF507HPS00 Customer starting that unit is still not making ice. Ran service test 56 to check for ice maker error codes. Unit is displaying error code 2 for ice maker losing position. This is same issue as before. Confirmed unit was running harvest cycle. Unit was displaying 02 at end of harvest cycle. Unit will not run full harvest. Ordering ice maker SR:7726783360; ordrng 1 W11294907 (ICE MAKER ASSEMBLY)
Evan E.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Customer stated that unit was not making ice. Upon inspection discovered broken heater wire at fill tube causing fill line to freeze. Ordering fill tube ; ordrng 1 W11366500 (FILL TUBE)
Evan E.
WASHER MAYTAG MVWB765FW2 Unit is still not draining. Upon inspection discovered that new pulp that was installed is failing to spin impeller. Ordering new pump ; ordrng 1 W10876600 (DRAIN PUMP )
Evan E.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Customer stated that unit was leaking from right side of door. Upon inspection discovered that door was not closing properly due to hinges not aligning with door frame. Also discovered rip in door gasket. Replaced door gasket. Ordering hinges ; ordrng 1 WP8534853 (HINGE RIGHT) and 1 WP8534854 (HINGE LEFT ), used 1 W10300924V (GASKET) from stock"
Evan E.
DISHWASHER WHIRLPOOL MDB7749SBM1 "Customer stating that unit is tripping breaker constantly. Upon inspection discovered thermal event at control causing issue. Ordering control, UI, harness and handle ; ordrng 1 W10595568 (CONTROL ) and 1 W10811169 (USER INTERFACE ) and 1 W10871222 (HARNESS) and 1 WPW10401481 (HANDLE) and 1 WPW10401502 (JUMPER )"
Dave F.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Fresh food evap frosted up . Checked thermistors in diagnostics test 1,2,39 all passed . Evap fans are working . Changed defrost mode to basic from adaptive. Sealed the fresh food section cabinet . Defrosted unit . Secured thermistor in correct location with foil tape and zip tie . Made sure there were screws securing the evap cover . Customer mentioned the ice maker was not functioning. Ice maker has E2 error code motor position . Ran ice maker in cycle test . Ice maker did not cycle . Unit needs ice maker .user interface is not responding as it should . Ran test 4 3 way valve is working . . called techline SR7726786217 . Techline suggest replacing UI . Ordering parts UI W11089931 and ice maker W11294907 ; rqstng P&A on 1 W11089931 (User interface) and 1 W11294907 (Ice maker) and 1 WP482338 (Sealant)"
Dave F.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Ice maker is not working correctly . Customer has extended warranty . Customer will called warranty company . Will bring new ice maker with me WPW10300024 ; schdld next appmnt for 1/9 THU !, states that autho needed"
Steve M.
WASHER MAYTAG MVWB765FW3 "Sr# 7726781962 Found water valve getting power but not running. Also found motor was just humming. Resistance check failed. Ordering motor,control and shifter. Using water valve on next visit. Called tech line to verify. Maytag strongly recommends the washer be on a dedicated circuit. ; ordrng 1 W10754448 (clutch) and 1 W11195970 (CONTROL ) and 1 W11195971 (MOTOR)"
David L.
DISHWASHER KITCHENAID KUDS30IXBL9 Unit is leaking from the float due to debris build up under float. Removed float and cleaned. Water to unit is cold and is contributing to cleaning issues. Wave guide is also clogged again and the spray arms are also clogged. Ordering spray arms and wave guide. Recommending that the customer have water supply connected to the kitchen sink so that the water supply line can be purged of cold water before using the appliance. This willPrevent debris from clogging components in the future; rqstng P&A on 1 WPW10082841 (arm-spray) and 1 WPW10320510 (arm-spray) and 1 WPW10497235 (seal)
Shaiman C.
DISHWASHER KITCHENAID KDTM354ESS3 "Customer concerned about rubber gasket in dispenser falling out and silverware falling through a hole in the silverware basket. A small piece of plastic broke off on the bottom the silverware basket, causing silverware to fall through. Replaced dispenser. Silverware basket not covered under warranty. Customer states they will contact the Manufacturer. No further repair necessary. Silverware basket part number: WPW10473836; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER , used 1 W10861000 (DISPENSER) from stock"
David L.
DRYER AMANA NGD4655EW2 Drum is warped and has damaged bearing felt ordering drum and felt ; ordrng 1 279220 (bulb clip) and 1 W10899578 (drum) and 1 W11035878 (brng&seal)
Shaiman C.
WASHER WHIRLPOOL MHW6630HW0 "Customer reports unit leaks intermittently. F0E2 error code stored. Inspected behind unit, discovered soapy residue on the back of unit and on the floor. Customer stated they use various amounts of detergent. Suspecting the leaking events are due to the suds reducing routine done automatically by the machine. Suggesting customer to reduce the amount of detergent being used. No further repair necessary."
Evan E.
WASHER MAYTAG MVWC565FW0 Customer stated that unit would not spin. Upon inspection discovered error code f7e6 for motor fault. Discovered that actuator was failing to shift from spin to agitate. Replaced actuator and ran test cycle. Unit now agitating as it should. Unit tested good ; used 1 W10913953 (ACTUATOR) from stock
Evan E.
DRYER FRIGIDAIRE GLEQ2152ES1 Using bearing kit to repair dryer causing large squealing noise. Replaced bearing. Ran test cycle. Unit tested good
Evan E.
DRYER WHIRLPOOL WED8300SW0 Using dryer repair to replacing unit causing squealing noise while in spin. Replaced all parts included in kit. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT
Dave F.
WASHER MAYTAG MVWX655DW2 Unit stuck in cycle . Power cycled unit . Unit still in cycle . Reseated all connections to unit control . Checked for error codes . No error codes . Ran auto diagnostics and calibrated unit . Unit tested good and is working as expected .
Dave F.
DISHWASHER KITCHENAID KDTE104ESS1 "Dishwasher leaking . Ran unit in auto diagnostics unit tested good . Both spray arms are turning .Found the tub gasket had a tear in it . Replaced gasket with W10300924V . Tested unit . Tested good ; (created new UIS, deleted prior attachment to UisID 58442), dspstn on spec-tagged invntry: 1 W10300924V GASKET and 1 WPW10605057 PUMP"
Dave F.
REFRIGERATOR ELECTROLUX EI23BC36IS3 Replaced defrost thermostat due to not defrosting . Unit tested good .
Steve M.
DISHWASHER WHIRLPOOL KDTE334GPS0 Found motor is seized causing unit to shut off after filling. Ordering motor. ; ordrng 1 W11162733 (MOTOR/SUMP)
Dave F.
REFRIGERATOR WHIRLPOOL WRF736SDAM11 Replaced water valve and water tube due to leaking . Tested unit tested good .
Steve M.
DRYER WHIRLPOOL MEDZ600TW2 Found f01 error code for main control failure. Ordering control; rqstng P&A on 1 WPW10111606 (cntrl-elec)
David L.
DRYER MAYTAG MEDB835DW4 Replaced catch due to door not closing. Door operating properly. Checked venting with tester. Vent tested good; dspstn on spec-tagged invntry: 1 WPW10610880 CATCH
David L.
WASHER FRIGIDAIRE FAFW4011LW0 Key pad has a stuck key and is pausing the unit. Unable to start the unit. Door lock is damaged. Quoted for controls and door lock. Customer is going to replace the unit
David L.
REFRIGERATOR MAYTAG MFW2055FRZ00 Found freezer door ajar causing slow ice production. Adjusted rails so door would just. Jumped thermostat on ice maker. Ice maker harvested and filled. Customer to monitor
David L.
REFRIGERATOR WHIRLPOOL WRS571CIDM00 Replaced ice bin and broken thermistor cover.
David L.
RANGE GE JGB285DETBB Checked top burners for improper combustion. Issue has gone away before arrival. Unit operating as expected.
David L.
REFRIGERATOR GE 106.749694 The RC compartment is not cooling due to an open fan motor. 120VAC to windings. Replaced evaporator fan motor. Unit tested good; dspstn on spec-tagged invntry: 1 WPW10189703 MOTOR-EVAP
Dave F.
OVEN-MW COMBO WHIRLPOOL WOC75EC7HS00 Replaced the control and user interface. Due to not operating correctly. Tested unit .tested good .
Dave F.
OVEN-MW COMBO MAYTAG MMV1174FZ3 "Unit turn table making some noise . Cleaned the rollers and the glass . . Sounds is just the glass plate moving around . Unit tested good . ; (created new UIS, deleted prior attachment to UisID 58440)"
Steve M.
RANGE WHIRLPOOL WFE525S0HT0 Replaced cooktop for cosmetic damage in first 30 days. The cooktop checks good.
Steve M.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Replaced freezer led for no light in freezer and FF light was dim. The lights tested good. ; used 1 W11205083 (MODULE) from stock
Steve M.
DISHWASHER MAYTAG MDB4949SDE2 Replaced drain pump for slow drain. Pump is covered under part warranty. The dishwasher filled and drained multiple times properly. ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
Steve M.
REFRIGERATOR FRIGIDAIRE FGHF2344MP0 Defrosted evaporator and replaced open defrost thermostat for not cooling open FF section. The refrigerator tests good ; used 1 WP4387490 (DEFROST TSTAT 50) from stock
Steve M.
REFRIGERATOR WHIRLPOOL ED2VHEXTQ01 The refrigerator is not defrosting. Bimetal and heater tests good. The u it needs a control. Defrosted unit for customer and he is going to replace.
Steve M.
DISHWASHER MAYTAG MDB8959SFZ4 Removed drain line from disposal and tested drain function . The water drained as expected multiple times from dishwasher. No problems found.
Dave F.
RANGE KENMORE 790.910696 Replaced control due to unit not heating . Tested unit tested good .
Shaiman C.
RANGE KENMORE 362.62781 Bake element was missing. Installed bake element. Unit tested good.
Shaiman C.
DISHWASHER KITCHENAID KDTE104ESS1 "Customer states unit would not fill with water. 6-4 error code stored. Started unit in regular wash cycle, no water was entering unit. Inspected the wiring going to the inlet valve. The harness was not plugged in all the way going to the valve thus power was being sent to the valve. Secured the harness. Unit then begin filling with water and spraying as it should. No further repair necessary."
David L.
REFRIGERATOR WHIRLPOOL MBF1958FEZ03 Freezer was not shutting due to wire rack being installed crooked. Adjusted rack so the door would seal.
Evan E.
DISHWASHER KITCHENAID KDFE104HPS0 Customer stated that unit will not drain. Upon inspection discovered that check valve for drain line was not opening. Tested check valve and ran test cycle. Unit is now draining. Confirmed function multiple times. Unit tested good
David L.
REFRIGERATOR KITCHENAID KRFF507HPS00 7726760485Unit is still turning on and off. Replaced control per Techline. Went through and disconnected loads with tech line to identify problem. Unable to change issue. Tech line wants the UI replaced ordering UI. ; ordrng 1 W11228269 (panel-ui)
David L.
WASHER GE GTW460ASJ4WW Replaced leaking fill valve customer to monitor. ; used 1 SH1500 (SHIPPING&HANDLING) from stock
David L.
REFRIGERATOR KITCHENAID KRFF300ESS01 Replaced RH door due to broken hinge. Door tested good
David L.
OVEN WHIRLPOOL WOS97EC0HZ01 Replaced UI and control due to unit shutting off on its own. Customer to monitor
David L.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Replaced evap and compressor due to compressor burn out. Unit began cooking after install
Dave F.
DISHWASHER MAYTAG MDB8979SEZ0 "Adjusters are broken due to track failure . Ordering new adjusters WPW10609578 , WPW10609579 . Bring tracks with me . Using s code S22916; ordrng 1 WPW10609578 (adjuster) and 1 WPW10609579 (adjuster), dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK"
Dave F.
DISHWASHER KITCHENAID KDTE334GPS0 Found debris in drain pump . Removed debris .tested unit found that the drain was fairly slow . Customer will seek plumber . Unit tested good.
Dave F.
DISHWASHER MAYTAG MDB8959SFZ4 Replaced tracks and adjusters on both sides of the unit . Tested unit in auto diagnostics . Unit tested good ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Dave F.
RANGE KITCHENAID KGSC308LSS0 F2 E1 error code .techsheet says check connections to glass console . Reseated connections and power cycled unit . Unit tested good .
Dave F.
RANGE KITCHENAID KSDB900ESS3 Right front burner did not have the correct burner cap . Found the other cap was on the left front . Switched caps . Tested unit .tested good .
Dave F.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Freezer temperature is -1 . Fresh food is 45 degrees. Found ice buildup in back of fridge and over evaporator in FF section. Tested thermistors . Test 1,2,39 tested good. Steam melted ice on evaporator . Secured evap thermistor with foil tape and zip tie. Ran tested four .Monitored evaporator to observe standard frost pattern. Unit tested good."
Steve M.
DRYER FRIGIDAIRE AEQ8000FS0 Found blower wheel separated from motor causing excessive noise. Found upper seal is worn causing screeching. The bearing housing on the back is almost worn enough to start causing damage to bearing. Quoted for all to repair. ; rqstng P&A on 1 131775600 (blwr housing w/wheel) and 1 134440200 (seal felt upper) and 1 5303281153 (bearing kit-rear)
Dave F.
DISHWASHER KITCHENAID KDPE234GPS0 Unit leaking from front . Used clear door on dishwasher found that the lower spray arm had a crack in it on one of the welds. Replaced lower spray arm with W11101428 and tested unit in diagnostics unit tested good .
Steve M.
DRYER WHIRLPOOL WGD5800SW0 "Ordering maintenance kit to replace rollers,belt and idle for thumping while running ; ordrng 1 4392065 (dryer repair kit)"
Steve M.
WASHER WHIRLPOOL WFW72HEDW0 Found trap on back of unit was obstructed causing no fill error code and the washer would not finish cycle. The washer tested good.
Steve M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Tested unit and it started right and is cooling. All lights and fans are working. The refrigerator tests good
Steve M.
REFRIGERATOR WHIRLPOOL WRT318FZDW02 "Installed center hinge, shim and freezer door and top hinge shim for missing parts. Gasket checked good. ; used 2 WP489467 (WASHER) from stock"
Steve M.
RANGE WHIRLPOOL WGE745C0FS01 Replaced bake element for unusual smell when cooking. Tested and found no unusual smell. The range heated as expected.
Shaiman C.
WASHER WHIRLPOOL WFW75HEFW0 "Customer states unit is displaying the same error codes as before; F9E1. Upon arrival, unit had clothes in it with an excessive amount of suds. F9E1 error code stored. Ran unit through an auto diagnostic cycle. Unit is still draining slow. Replacing drain pump. ; ordrng 1 WPW10605427 (DRAIN PUMP)"
Steve M.
WASHER MAYTAG MVWB725BW0 Found bearing loud and a metal scraping sound also when stopping. Found metal shavings in motor. Removed shavings and metal scraping persists. The unit need bearing and motor. May also need rotor. The cost of repair will outweigh new machine. Customer is going to replace. ; dspstn on spec-tagged invntry: 1 W10435302 BEARING
Shaiman C.
DRYER MAYTAG MDE6000AYW Unit makes a loud noise during use. Both support rollers have failed. Replaced rollers. Unit tested good. ; used 1 SH1500 (SHIPPING&HANDLING) from stock
Shaiman C.
RANGE WHIRLPOOL WFE505W0JS0 Replaced switches and console. Knobs are still missing. Ordering knobs. ; rqstng P&A on 4 W11158169 (KNOBS)s
Shaiman C.
WASHER WHIRLPOOL WFW75HEFW0 "Customer states unit stops midcycle. F9E1 F3E1 F5E4 error codes stored. Cleared codes and ran a test verification cycle. During that cycle, unit was draining very slow. Drain pump was severely clogged & damaged. Replaced drain pump. Repair successful. ; used 1 WPW10605427 (PUMP) from stock"
Shaiman C.
DRYER AMANA NED4655EW1 Replaced top locks and lid. Repair successful.
David L.
REFRIGERATOR KITCHENAID KRFC704FBS00 Replaced compressor due to unit not cooling.Customer to monitor customer was not home for a signature
Dave F.
RANGE KENMORE 790.7423231 Unit had no power going to it . Found a GFCI in the kitchen was tripped . Reset GFCI tested unit . Tested good .
Dave F.
RANGE WHIRLPOOL MER8775AS0 Found the bake element was broken in half . Ordering new element. Element is covered by unit warranty .; ordrng 1 W10779716 (elmnt-bake)
Steve M.
WASHER WHIRLPOOL WFW75HEFW0 Replaced main control for not spinning out properly. It spun out properly on testing. The dryer on top of it has no feet. Padded bottom with foam to prevent vibration. If the unit vibrates to much the customer will have to get feet for dryer.
Shaiman C.
DISHWASHER MAYTAG MDB4949SHZ0 Replaced control board. Unit tested good.
Steve M.
OVEN MAYTAG MER6600FZ2 Replaced both hinges for door not closing. The door tested good. ; dspstn on spec-tagged invntry: 1 WPW10299224 HINGE-ACTIVE
Shaiman C.
WASHER WHIRLPOOL WTW4816FW2 "Customer reports the unit fills with water, but doesn’t agitate, and gets stuck in the rinse cycle. F7E1 error code stored. Ran auto verification test cycle. Unit only hums when attempting to agitate, and does not spin either. Shifter seems to be working as it should. Basket spins freely. Oil is also leaking from the gear case. Motor, gear case, and capacitor should be replaced. Customer declined further repair."
David L.
REFRIGERATOR MAYTAG MSS26C6MFZ00 Replaced freezer door due to damaged harness.
Shaiman C.
WASHER WHIRLPOOL WTW4815EW0 "Customer states unit will not turn on after repair. Unit was in sensing upon arrival. No error codes stored. Unit completed auto test with no issues. However, when in a normal wash cycle, the machine locked the lid, began agitating, then spun out all within the sensing cycle. Control board needs to be replaced. ; ordrng 1 W10711300 (CONTROL)"
Shaiman C.
WASHER MAYTAG MVWC200XW1 "Customer reports unit will fill, but won’t agitate, and doesn’t fill all the way up during rinse for normal & delicate. One time event of a burning smell after multiple loads. F0E4 F7E5 error codes stored. Contacted the manufacturer technical support line. Agent suggests the control board, water inlet, shifter, and/or capacitor should be replaced. Unit completed an auto test, but agitation sounded weak. Further diagnosis discovered the smell is emitting from the motor. Shifter seems to be working as it should, same with the inlet valves. Suspecting a fail in the control board is causing the no fill during rinse & the little to no agitation. Motor and capacitor should also be replaced. SR: 7726713059; ordrng 1 W10393483 (CONTROL) and 1 W10804665 (CAPACITOR ) and 1 WPW10006416 (MOTOR) and 1 WPW10432353 (INLET VALVE ASSEMBLY )"
David L.
DRYER WHIRLPOOL MGDC215EW2 Replaced timer due to aBroken shaft. Unit tested good
David L.
REFRIGERATOR MAYTAG MFI2569VEM0 Replaced control wpw10312695 due to unit not cooling. Unit tested good. S/C paid on 10/30; pckd up 1 WPW10312695 (electronic control)
David L.
REFRIGERATOR KITCHENAID KRFC704FBS00 Compressor is running but not cooling. Another company had replaced the compressor a fewDays agoAnd the unit never cooled. Suspecting that the compressor was damaged during install scheduled for 1/2/20; ordrng 1 W11025999 (compressor)
David L.
RANGE FRIGIDAIRE FFEF3018LBG Replaced door seal on oven door.
David L.
REFRIGERATOR WHIRLPOOL WRT318FMDB Checked unit for abnormal noises. Noise customer is hearing is just the refrigerant boiling off after the compressor shuts off. Went over use and care with the customer
Steve M.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Replaced ice maker for not returning to home position during testing. Same result. Thermistor tests open. The harness had been repaired while under warranty. The unit needs a door due to broken harness. ; (created new UIS, deleted prior attachment to UisID 58241), rqstng P&A on 1 LW10691266 (Freezer door SS)"
Steve M.
DRYER WHIRLPOOL WGD4616FW1 "Replaced rollers and idler for squeaking. After install the unit has a ticking sound. Ordering another maintenance kit. ; ordrng 1 4392065 (Maintenance kit), used 1 4392065 (Maintenance) from stock"
Shaiman C.
WASHER ROPER RTW4516FW2 "Customer reports the unit does not function correctly when using heavy and bulky sheets wash functions. F8E1 error codes stored. Called for hot and cold water and manual diagnostics. Cold water came out at less pressure than usual, but no hot water was being dispensed. The hot water valve could be heard operating. Hot water was not coming out of the hose either. Suggested customer to have the water valves/water lines checked in the home. Will continue diagnosis when issue is resolved."
Steve M.
WASHER WHIRLPOOL WFW75HEFW0 Sr#7726716541Ordering control for erratic spin and clothes not spinning out. ; ordrng 1 W11201274 (ACU)
Steve M.
REFRIGERATOR WHIRLPOOL WRV976FDEM01 Found no lights on in refrigerator and freezer is 40. Removed power to pantry door. Then reset power to refrigerator. Lights came on. Removed back wall in freezer and tested. The evaporator is cooling but only half frost pattern. Customer is going to monitor until morning. If lights go out again order harness. If temp is to high in the freezer. It will need sealed system work. ; rqstng P&A on 1 W10512203 (harns-wire)
Steve M.
WASHER WHIRLPOOL GHW9100LW1 Found tide pods stuck in dispenser. Removed tide pod and the washer filled as expected.
Steve M.
DISHWASHER WHIRLPOOL WDT750SAHZ Rescheduled custom for Saturday appt; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR
Steve M.
WASHER WHIRLPOOL WFW83005W05 Found front left leg was raised up causing u it to bounce. Lowered legs and fastened with nut. The washer tested good.
Evan E.
WASHER WHIRLPOOL WTW8040DW4 Replacing lid due to lid separating causing unit not to run. Replaced lid and tested unit. Unit tested good
Evan E.
WASHER WHIRLPOOL GHW9150PW0 Replacing pressure switch due to unit failing to stop spinning at end of cycle. Replaced switch and ran drain and spin cycle. Unit completed cycle as it should. Unit tested good Unit is under ATEC Warranty
Evan E.
RANGE KITCHENAID KICU509XBL00 Customer is stating that unit is flashing f47 code for UI and control failing to communicate. Discovered unit would only flash f47 code and not respond to commands. Cycled power and still had same issue. Replaced IPC board and configured new board to UI. Tested all burners. Unit tested good
Evan E.
DISHWASHER MAYTAG MDBH969AWB5 Customer has to reschedule appointment for Friday 12/27; schdld next appmnt for 12/27 FRI 12-3
Evan E.
RANGE JENN AIR JDS9860BDB Replacing orifice holder due to unit failing to light from burner being cracked. Replaced holder and tested burner. Unit tested good
Shaiman C.
DISHWASHER KITCHENAID KDTE334GPS0 "Customer reports the unit is not cleaning as it should, and soap pods are not dissolving. Customer removed debris from the spray arms and unit has been working for the past few days. 5-1 error code stored. Tested unit in diagnostics. Inlet water temperature is satisfactory. Top and bottom spray arms seems to be spraying as they should. Customer monitor."
Evan E.
DRYER WHIRLPOOL WGD6200SW2 Customer stating that unit wasNot heating. Upon inspection discovered that thermal fuse had blown causing ignitor not to glow. Replaced thermal fuse and ran test cycle. Unit tested good. Also spoke with customer about getting vent cleaned due to possible relation to issue. Dryer vent wizard Scott Koepke585-441-7227; used 1 WP3392519 (FUSE-THERMAL) from stock
Steve M.
REFRIGERATOR WHIRLPOOL WRF991BOOM00 Found very low water pressure causing small cubes. Removed filter and pressure is good now. Customer is going to replace filter. If problem persists after new filter order filter housing. W11194438
Shaiman C.
WASHER WHIRLPOOL WTW4850HW1 "Customer reports the unit only fills and drains when in sensing cycle, and occasionally will agitate momentarily. F8E1 error code stored. Tested valves in manual diagnostics. Hot water would dispense, but cold water would not. Cold water valve was off in the basement. Turned on valve & tested valves again. Suspecting the issue was due to no cold water supply. Repair successful."
Evan E.
DISHWASHER KITCHENAID KUDK03FTSS3 Customer starting that unit will not run. Upon inspection discovered that wash motor would not run. Confirmed that motor was receiving power. Unit will need wash motor. Ordering sump & motor ; ordrng 1 WPW10780877 (SUMP & MOTOR )
David L.
WASHER WHIRLPOOL WTW8500DC0 Customer has been noticing more soap build up on clothes as before. Ran load size calibration and went over use and care with the customer. Running extra rinse and deep water wash will help remove excess detergent.
David L.
WASHER GE GTW460ASJ4WW "Water is dripping into tub whileIdle ordering valve labor is 104.65; ordrng 1 WH13X26535 ( VALVE), used 1 SH1500 (SHIPPING&HANDLING) from stock"
Shaiman C.
DISHWASHER MAYTAG MDB4949SHZ0 Replaced sump motor. Issue still present. Suspecting failed control board. Replacing board. ; ordrng 1 W11225084 (CONTROL BOARD)
Shaiman C.
WASHER WHIRLPOOL WTW7040DW0 "Customer states unit won’t spin; unit drained but clothes still came out excessively wet. F0E3 F0E5 F9E2 F3E1 F2E1 error codes stored. Machine passed test verification cycle with no issues. Low, mid, and high speed spin functioned as it should in manual diagnostics. Suspecting a control fault. Replacing control board if problem persists (W10812423) Customer monitor."
Evan E.
DISHWASHER WHIRLPOOL WDTA75SAHN0 Replacing adjusters due to top rack falling from wheels coming detached. Replaced adjusters on both sides. Unit tested good ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
Evan E.
OVEN-MW COMBO WHIRLPOOL WOC75EC7HS00 Customer starting that touch panel will not respond to commands. Upon inspection discovered 2 error codes present. F6e4 and f6e0. Codes both pertain to control and UI failing to communicate. D6e4 calls for main control to be replaced. Ordering control and UI ; ordrng 1 W11261165 (CONTROL ) and 1 W11353765 (USER INTERFACE )
Evan E.
WASHER WHIRLPOOL WTW8000BW0 Customer stating that unit is still flashing SD code for Sudsing. Called techline SR: 772669626Techline stating that bearing will need to be replaced in order for basket to float freely on shaft. Ordering shaft and bearing kit ; ordrng 1 W10435302 (BEARING KIT )
Steve M.
REFRIGERATOR JENN AIR JFFCC72EFP02 Replaced control and IM fan for slow or no ice production. Ordering dispenser motor for not turning bin. ; ordrng 1 W10822606 (motor) and 1 W11033825 (ice-contnr) and 1 W11228132 (SHAFT)
David L.
RANGE WHIRLPOOL WFG525S0JZ0 Unit has cosmetic damage on the console. Ordering console ; rqstng P&A on 1 W10835288 (panl-cntrl)