Near Churchville, NY 14428
Shaiman
Job Details: 10/16/2019
DRYER FRIGIDAIRE AGQ8000FG2 Igniter tested good. No continuity present on the thermal limiter. Thermal fuse should be replaced. ; ordrng 1 137032600 (THERMAL LIMITER )
Near Rochester, NY 14610
Evan
Job Details: 10/14/2019
RANGE GE JBP79S0D1SS Customer stated unit would not broil. Upon inspection discovered that broiler had crack causing unit not to function. Ordering broil element ; ordrng 1 WB44T10009 (BROIL ELEMENT )
Near Penfield, NY 14526
Evan
Job Details: 10/14/2019
COOKTOP JENN AIR JED8430ADB Customer stated that blower fan for cooktop was not working since repair. Discovered that blower had become partially unplugged from moving cooktop. Reseated connection and test blower fan. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 10/14/2019
DISHWASHER WHIRLPOOL WDF750SAYM3 Replacing owi sensor due to unit display error code 6-6 ( inlet water temp fault). Replaced sensor and cleared codes. Unit tested good
Near Rochester, NY 14626
Evan
Job Details: 10/14/2019
OVEN WHIRLPOOL WEG750H0HZ0 Replacing control due to unit failing to send power to cooling fan. Unit would preheat to 150 degrees and then flash f8e0 error code. Replaced control. Ran preheat to 350. Unit preheated up as it should. Could hear cooling fan running. Unit tested good
Near Rochester, NY 14606
Evan
Job Details: 10/14/2019
DRYER FRIGIDAIRE FAQG7077KW0 Customer stated that while unit was running unit was very noisy. Disassembled unit to inspect rollers and pulley. Rollers all looked up to satisfaction as did pulley. Reassembled unit and ran test cycle. Unit is much quieter now. If issue persists order Motor part # 134693302Collecting service call fee
Near Ontario, NY 14519
Dave L
Job Details: 10/12/2019
REFRIGERATOR KITCHENAID KRFC300ESS01 Unit is not cooling. No frost pattern. Ordering compressor and evaporator. ; ordrng 1 WPW10317014 (evaporator) and 1 WPW10507886 (compressor)
Near Fairport, NY 14450
Dave F
Job Details: 10/12/2019
REFRIGERATOR KITCHENAID KRSF505ESS00 Replaced left hand door for wire harness torn . Heated gasket so the door will seal . Tested unit . Tested good .leveled doors.
Near Brockport, NY 14420
Dave L
Job Details: 10/12/2019
REFRIGERATOR WHIRLPOOL GX2FHDXVQ03 Unit is only make a few hollow cubes at a time due to a restricted needle valve. Recommending that the customer replace
Near Webster, NY 14580
Dave L
Job Details: 10/12/2019
REFRIGERATOR WHIRLPOOL GB2FHDXWB04 Fresh food is not cooling due to a frosted evaporator. Compressor relay is not unlatching. Replaced jazz board. Customer wanted to defrost themselves when convenient. ; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ
Near Webster, NY 14580
Dave L
Job Details: 10/12/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Self closure is not working properly in freezer slides and is causing condensation. Ordering new rails; ordrng 2 W11265130 (cables)s
Near Ontario, NY 14519
Dave L
Job Details: 10/12/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced fresh food evaporator cover and thermistors due to frosting. Sealed cabinet to liner. Changed defrost setting to an 8 hour fixed. Customer to monitor
Near Webster, NY 14580
Dave L
Job Details: 10/12/2019
WASHER WHIRLPOOL WTW8500DW Gearcase is making a noise. Ordering transmission. Part covered per KB; ordrng 1 W10811956 (drum assy)
Near Ontario, NY 14519
Dave L
Job Details: 10/12/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ0 Replaced ice door due to air infiltration. Customer to monitor
Near West Henrietta, NY 14586
Steve
Job Details: 10/12/2019
RANGE WHIRLPOOL WFE540H0AS1 Customer is calling new leaf for dispatch
Near Rochester, NY 14619
Steve
Job Details: 10/12/2019
WASHER WHIRLPOOL WTW4816FW2 Found stand pipe to low causing long fill error codes. Customer is going to rais stand pipe.
Near Rochester, NY 14619
Steve
Job Details: 10/12/2019
WASHER MAYTAG MVWB835DW3 Found hot and neutral on outlet is reversed. Customer is going to repair. Tested washer with extension cord to good power. The washer tested good with proper power to machine.
Near Rochester, NY 14612
Steve
Job Details: 10/12/2019
REFRIGERATOR MAYTAG MSS26C6MFZ00 Found harness in door is broken causing no ice production. Ordering door; rqstng P&A on 1 LW10839374 (FREEZER DOOR )
Near Rochester, NY 14616
Steve
Job Details: 10/12/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Found freezer door liner broke and screw receiver is not attached to liner causing door to not close. Quoted customer and they denied repair. Called office and got the part covered under loyalty retention program ; ordrng 1 12977864SQ (dor-fip ss)
Near West Henrietta, NY 14586
Steve
Job Details: 10/12/2019
RANGE WHIRLPOOL WFE540H0AS1 Customer is calling new leaf for dispatch
Near Rochester, NY 14608
Steve
Job Details: 10/12/2019
REFRIGERATOR FRIGIDAIRE FFSS2325TE Found hinge missing a screw. Added screw so door closes properly.
Near Webster, NY 14580
Evan
Job Details: 10/12/2019
RANGE KITCHENAID KFGU766VSS04 Customer stated that unit would not stopping flashing control lock and unit would not stop beeping. Attempted to turn control lock off upon arrival. Unit would not respond to commands. Unplugged unit and removed cooktop cover. Discovered that bottom tray of cooktop was full of water. Unit had large amount of moisture built up on bottom of control and spark module was partially submerged in water. Cost of repair is greater that value of unit. Customer is going to replace unit. Collecting service call fee
Near Penfield, NY 14526
Evan
Job Details: 10/12/2019
RANGE WHIRLPOOL WFG770H0FZ0 Replacing flue due to customer complaining of odor coming from inside stove when running bake cycle. Customer recently had floors refinished and also paintwork done inside home. Suspecting this May be partial cause for issue. Replaced flue and ran test bake cycle. Unit tested good
Near Rochester, NY 14609
Evan
Job Details: 10/12/2019
DRYER AMANA NGD4655EW2 Replacing drum assembly due to paint chipping on original drum. Replaced drum. Ran test cycle. Unit tested good
Near Rochester, NY 14612
Dave L
Job Details: 10/12/2019
DRYER WHIRLPOOL RGD4516FW0 Replaced burner and cut off due to unit not heating. Unit tested good; dspstn on spec-tagged invntry: 1 WP338906 SENSOR
Near Walworth, NY 14568
Dave F
Job Details: 10/12/2019
REFRIGERATOR KITCHENAID KSBS25INBL00 Unit temperatures are not not hitting target and are high . Went into diagnostics thermistors test good . Air baffle tested good . Evap fan motor turned on and condenser fan turned on as well . Condenser coil is clean . Compressor turns on and the heater is working . Took evap cover off and found the evap frost was good . Did see the evap fan struggling to turn on . Called techline SR 7726096814 . Techline suggested replacing evap fan and control . Techline said to try evap fan first . Ordering fan W10822580. If problem persists order W10823804; ordrng 1 W10822580 (evap fan motor)
Near Brockport, NY 14420
Dave L
Job Details: 10/12/2019
WASHER MAYTAG MVWX655DW0 Rechecked auto test. Unit not going through diagnostics properly. Replaced control. Tested and calibrated.
Near Pittsford, NY 14534
Dave F
Job Details: 10/12/2019
REFRIGERATOR KITCHENAID KFCO22EVBL2 Drain tube was plugged . Installed in drain tube . W10619951 drain tube is covered S38253 . Cleaned drain by evaporator as is was frozen . Tested unit . Tested good .
Near Pittsford, NY 14534
Dave F
Job Details: 10/12/2019
RANGE WHIRLPOOL WFE525S0HZ1 Oven element squeaking will running . Found the bake element legs were rubbing on the bottom . Bent the legs toward the door and put aluminum foil around them tested unit . Tested good .
Near Penfield, NY 14526
Dave F
Job Details: 10/12/2019
WASHER WHIRLPOOL LA6058XTW0 Motor on washer is bad . Ordering motor WP661600. ; ordrng 1 WP661600 (drive motor)
Near Webster, NY 14580
Dave F
Job Details: 10/12/2019
DRYER MAYTAG MEDC465HW0 Dryer not drying . Found the connection to the pigtail on the dryer was loose . Tightened pigtail on unit . Unit tested good .
Near Webster, NY 14580
Dave F
Job Details: 10/12/2019
REFRIGERATOR WHIRLPOOL GI5FSAXVY02 Replaced control and programmed it . Cleaned condenser coils . Unit is now running as expected.
Near Hilton, NY 14468
Evan
Job Details: 10/12/2019
WASHER WHIRLPOOL NOT AVAILABLE Customer stated that unit was not draining inside bellow. Water was sitting inside bellow at end of cycle. Upon inspection discovered that bellow holes were clogged With hair causing issues removed bellow and cleared hair from backside of bellow also cleared drain hole on actual tub. Reassembled unit. Unit tested good
Near Rochester, NY 14615
Evan
Job Details: 10/12/2019
WASHER MAYTAG MVWB766FW1 Customer stated unit was flashing LF code. Checked for error codes. Unit had 2 stores codes f8e1 (long fill) f3e2 (inlet water temperature fault) ran test cycle. Unit would not fill while actuating hot or cold valve. Replaced valve. Ran test cycle again. Unit now filling as it should. Cleared codes. Unit tested good
Near Rochester, NY 14618
Dave F
Job Details: 10/12/2019
OVEN KITCHENAID KEBC247VSS02 Replaced inner glass and top broiler . Tested unit . Tested good .
Near Rush, NY 14543
Dave F
Job Details: 10/12/2019
REFRIGERATOR KENMORE 363.50622 Replaced water valve and ice maker that customer had bought lt was the correct part number. Tested water at dispenser. Has great flow . Customer will monitor ice maker . ; dspstn on spec-tagged invntry: 1 WR57X10026 VALVE
Near Rochester, NY 14605
Evan
Job Details: 10/12/2019
DRYER WHIRLPOOL WED4815EW Customer stated that dryer was very noisy while running. Discovered that left side roller was missing triangle clip causing wheel to move freely. This is causing issue. Replaced clip and cleaned roller and shaft. Ran test cycle. Unit tested good
Near Honeoye Falls, NY 14472
Steve
Job Details: 10/12/2019
DISHWASHER WHIRLPOOL WDT920SADM3 Replaced middle spray arm and all spray arms are working now.
Near Newark, NY 14513
Evan
Job Details: 10/12/2019
WASHER WHIRLPOOL MVWB855DC3 Replacing lid lock due to unit failing to latch lid and also causing UI not to respond to commands. Replaced lid lock. Ran diagnostic cycle. Ran normal cycle to confirm function. Unit tested good
Near Rochester, NY 14625
Dave L
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL MBF1958XES3 Replaced ice maker that was not calling for water unit tested good; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Canandaigua, NY 14424
Steve
Job Details: 10/11/2019
WASHER WHIRLPOOL WFW5620HW0 Replaced dispenser for leaking as per manufacturer recommendation. The customer is going to monitor.
Near West Henrietta, NY 14586
Shaiman
Job Details: 10/11/2019
WASHER MAYTAG MVWX655DW0 F7E1 error code stored. Unit completed auto test but would not spin; agitator would spin but not at the same speed as the basket. Replaced hub. Unit testing good. ; used 1 W10528947 (HUB) from stock
Near Irondequoit, NY 14609
Dave L
Job Details: 10/11/2019
REFRIGERATOR KITCHENAID KRFC300ESS03 "Molded freezer gasket due to ice in the freezer. Freezer door is sitting crooked and pushed in on the bottom left corner. Ordering door, gasket and rails. ; ordrng 1 12977880SQ (dor-fip ss) and 1 W10571967 (frz door gasket (gr)) and 1 WPW10330994 (bracket)"
Near Rochester, NY 14624
Shaiman
Job Details: 10/11/2019
DRYER WHIRLPOOL WED4850HW0 Replaced panel. Repair successful.
Near Rochester, NY 14613
Shaiman
Job Details: 10/11/2019
DRYER MAYTAG MEDC465HW0 Unit drying as it should. No issues present.
Near Victor, NY 14564
Steve
Job Details: 10/11/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Sr#7726085664 replaced doors for dents on arrival. Ordering led control for shelf lights pulsing. ; ordrng 1 W10804160 (cntrl-elec LED) and 1 W10909034 (tray-drip)
Near Canandaigua, NY 14424
Dave F
Job Details: 10/11/2019
REFRIGERATOR KITCHENAID KRFC704FPS03 Ice maker has frozen block on the bottom of the ice bin . Checked ice maker in diagnostics. Checked thermistors and all fans including icemaker fan . Everything tested good .temps are good in both sections . . Adjusted doors to make sure that they are closing right and locked the legs down . Customer is using reverse osmosis .Called techline SR 7726084864 . Went over everything with techline . Techline said to have customer checked pressures as they need to be between 40 to 60 psi . Advised customer . Unit tested good .
Near Rochester, NY 14620
Shaiman
Job Details: 10/11/2019
WASHER KENMORE 11047512603 Replaced control. Repair successful.
Near Churchville, NY 14428
Shaiman
Job Details: 10/11/2019
DRYER WHIRLPOOL WED9300VU1 "No heat, L2 displayed on machine while running. F31 error code stored. Frayed wire going to heating element is the source of issue. Replacing harness and element.; ordrng 1 W10111063 (HARNESS) and 1 WP8544771 (HEATING ELEMENT)"
Near Canandaigua, NY 14424
Dave F
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL ET8MTMXKQ02 Unit is on gfci plug . Tested unit with extension cord to non gfci plugged . Unit did not trip and was running as expected . The circuit breakers were recently changed and may be on arc fault circuit breaker. May need regular outlet with a arc fault breaker . Condenser coils need to be blown out and cleaned .
Near Rochester, NY 14621
Shaiman
Job Details: 10/11/2019
WASHER AMANA NTW4516FW2 "Customer states unit will not spin. F7E1 F7E5 F8E1 error codes stored. Unit completes auto test, but sounds as if the motor is struggling to agitate and hesitates to spin. Replacing motor and shifter. ; ordrng 1 W10890624 (MOTOR) and 1 W10913953 (SHIFTER)"
Near Canandaigua, NY 14424
Dave F
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL WRF991BOOM00 Replaced gaskets on left and right hand doors . Icebin for plastic shavings . Pantry drawer control for casing erratic ice making and dispensing. Replaced user interface and main control in the back . Tested unit . Tested good . .
Near Rochester, NY 14609
Evan
Job Details: 10/11/2019
WASHER WHIRLPOOL WTW5000DW2 Customer stated that unit was stuck on sensing mode. Upon arrival checked for worried codes. Unit was displaying code for lid switch fault. Cleared code and attempted to run diagnostic cycle. Unit would not run cycle due lid failing to latch. Discovered debris inside latch causing issue. Cleared debris and attempted to run test cycle again. Lid locked as it should and unit progressed through cycle like it should. Ran drain and spin cycle to confirm function outside of test mode. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Replacing ice bin due to bin being very difficult to move and ice Shute seal due to unit beginning to form large chunks of ice in front of ice bin. Replaced seal. Replaced ice bin. Had customer test ice bin. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 10/11/2019
DISHWASHER KITCHENAID KDFE204ESS0 Customer stated that keypad was stuck on. And lights were flashing but could not select commands. Upon inspection discovered that customer had control lock on and didn’t realize. This was causing issue. Turned off control lock and checked for error codes. No codes were present. Ran diagnostic cycle. Unit tested good.
Near Canandaigua, NY 14424
Dave F
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL WRS325SDHB01 23 degrees in fresh food And 0 in freezer . Damper frozen off . Found gasket on fresh food section not sealing all the way . Heated door gasket . Door is sealing now .Damper foam is broken and not sealing all the way . Ordering damper W11317276 . Put temperatures on recommended customer will monitor.; ordrng 1 W11317276 (diffuser)
Near Rochester, NY 14619
Shaiman
Job Details: 10/11/2019
WASHER FRIGIDAIRE GLTF2940ES1 Unit would begin to fill with water then do nothing else. E5E error code stored. Control board should be replaced. Customer declined further repair.
Near Rochester, NY 14620
Dave L
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Replaced evaporator and compressor due to unit not cooling sealed cabinet to liner with silicone. Unit began cooking after install
Near Rochester, NY 14618
Dave L
Job Details: 10/11/2019
REFRIGERATOR GE ZIC3600CLH Replaced freezer door rails door closes much better
Near Rochester, NY 14612
Dave L
Job Details: 10/11/2019
MICROWAVE WHIRLPOOL WMH31017HB2 Replaced switch parts and control. Bent frame near lower cam out slightly to correct switch issue unit tested good afterwards
Near Rochester, NY 14618
Steve
Job Details: 10/11/2019
DRYER WHIRLPOOL WGD92HEFC0 Replaced seal for broken seal on dryer door. The dryer tested good.
Near Williamson, NY 14589
Dave F
Job Details: 10/11/2019
REFRIGERATOR KITCHENAID KRFF300ESS00 Screw on left hand side that holds the freezer door rail had backed out and was preventing the rails from closing all the way . The evaporator frosted up . Took rails off and was able to use adhesive in the liner hole to stop screw from backing out . . Defrosted unit . Shimmed the t bracket on the bottom of the freezer door to fix door gasket not closing evenly. Reheated gasket . Door is now sealing better and closing . Tested unit . Tested good . If problem persists. Not sure if there is a fix as this is a liner issue for the screw not staying in the proper position.. tightened freezer door handle . ; dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER
Near Rochester, NY 14623
Steve
Job Details: 10/11/2019
DRYER WHIRLPOOL GGW9250PW2 Found the main control not sending power in heat relay. The control is discontinued
Near Rochester, NY 14622
Evan
Job Details: 10/11/2019
DRYER WHIRLPOOL WED85HEFW2 Customer stated that unit would not power up. Upon inspection discovered that screw for L2 was loose at terminal block causing unit not to receive full 240v. Tightened screw and ran test cycle. Unit tested good
Near Spencerport, NY 14559
Dave L
Job Details: 10/11/2019
REFRIGERATOR KITCHENAID KRMF606ESS01 The top of the freezer door is warped causing air to leak behind it into the top of the freezer gasket will not seat properly in door ordering door and gasket; ordrng 1 W10407216 (gasket-fip) and 1 W10815699 (dor-fip ss)
Near Rochester, NY 14618
Evan
Job Details: 10/11/2019
DISHWASHER KITCHENAID KUDS35FXBLA Customer stated that unit was not filling with water. Checked for error codes. Unit was displaying code 6-1 for water valve issue. Customer stated that they had installed new valve but unit was still having issues. Removed door panel to inspect control. Discovered broken wire running to valve behind door panel. Repaired wire and ran test cycle. Unit began to fill as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER C RAIL-GREY and 1 WPW10757217 MOTOR-PUMP
Near Rochester, NY 14623
Steve
Job Details: 10/11/2019
DISHWASHER KENMORE 665.13423K701 Found plastic piece in drain stopping the pump. Removed water and removed plastic. The dishwasher is draining.
Near Rochester, NY 14618
Steve
Job Details: 10/11/2019
REFRIGERATOR AMANA BB120TE "Found water valve has power but not opening. Valve has water to it. Ordering valve. ; ordrng 1 W10833899 (valve-inlt), dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER"
Near Webster, NY 14580
Evan
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL KRFC704FBS01 Customer stated that while shutting left door right door will continually pop open. Upon inspection discovered that magnets inside gasket for right door and not making contact with cabinet correctly. Right side gasket also has small tear in flap. Ordering gasket; ordrng 1 W10917312 (DOOR GASKET)
Near Honeoye Falls, NY 14472
Steve
Job Details: 10/11/2019
DISHWASHER WHIRLPOOL WDT920SADM3 Replaced spray arms and tube. Middle spray arm missing. Rescheduling for Friday to find part; schdld next appmnt for 10/11 FRI !
Near Newark, NY 14513
Evan
Job Details: 10/11/2019
WASHER WHIRLPOOL MVWB855DC3 "Replaced console but unit is still experiencing same issue. Called techline to document issues. SR: 7726070800. Spoke with techline on 2 separate occasions. Ohmed out motor windings and lid lock. Lid will not lock in manual test mode. Returning with lid lock ; ordrng 1 W10861642 (LID LOCK ), used 1 W11171748 (CONTROL ) from stock"
Near Spencerport, NY 14559
Dave L
Job Details: 10/10/2019
WASHER MAYTAG MHW5500FW0 Replaced hinges due to door sagging. Door not shuts properly.
Near Spencerport, NY 14559
Dave L
Job Details: 10/10/2019
REFRIGERATOR KITCHENAID KRFC704FBS00 Replaced evaporator cover and defrosted coil due to frozen evap. Replaced control with updated version.
Near Rochester, NY 14612
Dave L
Job Details: 10/10/2019
DISHWASHER KITCHENAID KUDS35FXSS5 Replaced control that was not allowing unit to run. Unit tested good.
Near Rochester, NY 14621
Dave L
Job Details: 10/10/2019
REFRIGERATOR KENMORE 106.609329 Checked unit for cooling issues. All fans working. Not frost build up and full frost pattern. Light switch ok likely that door is getting left open unit running as expected
Near Rochester, NY 14605
Dave L
Job Details: 10/10/2019
REFRIGERATOR GE GTS18TBSAWW Fresh food gasket is badly torn and will not allow the door to close or seal. Gasket is discontinued WR24X10178
Near Henrietta, NY 14467
Steve
Job Details: 10/10/2019
DISHWASHER KENMORE 587.14029200A Replaced door latch for not closing. The dishwasher tested good.
Near Rochester, NY 14623
Steve
Job Details: 10/10/2019
WASHER WHIRLPOOL WETLV27HW0 No fill error causing the washer to stop washing. Turned water on and tested. The water lines were also backwards. Switched lines and the washer tested good.
Near Rochester, NY 14624
Steve
Job Details: 10/10/2019
DISHWASHER FRIGIDAIRE FGID2466QF2A Found the control is burned at ui connection. The dishwasher needs ui and control. The cost of the repair will outweigh the cost of new u it.
Near Rochester, NY 14619
Shaiman
Job Details: 10/10/2019
DRYER MAYTAG MEDB835DW4 Replaced console and console harness. Repair successful.
Near Fairport, NY 14450
Evan
Job Details: 10/10/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer stated that unit was not draining. Tub was full of water upon arrival. Drained water from tub with vacuum. Removed pump to inspect. Ran pump while detached from motor to observe impeller. Impeller would not spin pump was receiving power but just buzzing never moving impeller. Replaced pump and ran test cycle. Unit drained as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
Near Rochester, NY 14618
Evan
Job Details: 10/10/2019
WASHER WHIRLPOOL WTW5500XL0 Customer stated that unit would start cycle but never progress to wash cycle and lid lock would flash. Checked for error codes. Unit displaying 2 codes f7e1 (basket speed fault) f0e5 (out of balance load) ran tachometer verification test unit did not pass test. Actuator is failing. Replaced actuator. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR
Near Webster, NY 14580
Evan
Job Details: 10/10/2019
MICROWAVE WHIRLPOOL WOC75EC0HS03 Customer is stating that unit is rebooting itself and displaying f6e0 error code continually. Customer was experiencing same issue with previous model that was deemed unrepairable. Called techline due to reoccurring issue. SR:7725834496. Techline inquired about unit being connected to WiFi. Unit was not currently connected to WiFi nor was previous unit. Techline stated that unit will continually reboot if not connected to WiFi when preforming software update. Suspecting that this is what customer is experiencing. Customer to connect unit to WiFi and monitor to see if issue arises again.
Near Webster, NY 14580
Evan
Job Details: 10/10/2019
RANGE FRIGIDAIRE GLEB30S9DBA Customer stated that unit would not bake or broil. Removed control panel to inspect control. Ran bake cycle with control exposed to check for 240v going to bake element. Control is failing to send power to bake element. Confirmed at element that unit was not receiving power. Unit needs control and part is no longer available. Collecting service call fee
Near Webster, NY 14580
Evan
Job Details: 10/10/2019
DISHWASHER KITCHENAID KDTE104ESS3 Customer stated that unit was not draining. Upon inspection discovered that wiring harness had been chewed by mice and then repaired. Discovered that wire that was repaired had come loose. Tech is suggesting replacement of harness. Customer does not want to proceed at this time. Reconnected wire and installed new wire nut. Collecting service call fee
Near Rochester, NY 14618
Evan
Job Details: 10/10/2019
DISHWASHER KITCHENAID KDPE234GPS0 Customer stated that dispenser button had broken. Upon inspection discovered that tab that holds dispenser open button in place had broken causing tab not to stay mounted. Replaced dispenser and tested dispenser. Unit tested good
Near Scottsville, NY 14546
Steve
Job Details: 10/10/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced dented panel. Broke screw to door during repair. Ordering screw and stud. Missing fastener. ; ordrng 2 W10826179 (TWO screw )s and 2 W11157086 ( TWO STUDS)s and 1 WPW10503548 (retainer)
Near Rochester, NY 14612
Shaiman
Job Details: 10/10/2019
DISHWASHER MAYTAG MDB8989SHZ0 Replaced detergent dispenser. Repair successful.
Near Brockport, NY 14420
Shaiman
Job Details: 10/10/2019
DISHWASHER WHIRLPOOL WDF540PADM3 "Customer concerned about the soap not dispensing correctly; the dishwasher pod would always be found at the bottom of the tub. Informed the customer that is how the soap is dispensed. Upon further investigation, discovered there was no water going to the dishwasher to dissolve the pod. Plugged in the inlet water valve & turned on the water supply. Unit testing good."
Near Canandaigua, NY 14424
Dave F
Job Details: 10/10/2019
WASHER WHIRLPOOL WFW5620HW0 User interface not responding to touch . Will turn on but will not allow selections . Ordering user interface W11319991 and control W11322903; ordrng 1 W11319991 (cntrl-elec)
Near Brockport, NY 14420
Shaiman
Job Details: 10/10/2019
WASHER ROPER RTW4516FW2 Lid lock would not respond as it should in manual diagnostics. Replaced latch. Unit testing good.
Near Honeoye Falls, NY 14472
Dave F
Job Details: 10/10/2019
MICROWAVE WHIRLPOOL WOC75EC7HS00 Called techline after replacing interlocks on unit . Door is still not closing correctly and not engaging the left hand door switch . Techline has said that the unit is unrepairable will need product exchanged . SR 7726075721
Near Brockport, NY 14420
Shaiman
Job Details: 10/10/2019
DRYER WHIRLPOOL WGD4815EW2 "Igniter glows, unable to test full function. Seems to be in good working condition. No issues present."
Near Rochester, NY 14620
Steve
Job Details: 10/10/2019
REFRIGERATOR GE GNE25JGKBFWW Tested temps in both compartments. The temps were good in both compartments. If problem persists preorder sensor for FF section.
Near Penfield, NY 14526
Steve
Job Details: 10/10/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced left Ff door for scratch on arrival. The door tests good.
Near Rochester, NY 14612
Shaiman
Job Details: 10/10/2019
DISHWASHER WHIRLPOOL WDF110PABW5 Unit fills with water but does not spray. Wash motor should be replaced. Wrong part number was sent due to incomplete model number. Ordering correct part. ; ordrng 1 W10888591 (SUMP MOTOR)
Near Rochester, NY 14615
Dave L
Job Details: 10/10/2019
DISHWASHER MAYTAG MDB4949SHZ0 Replaced dented panel
Near Fairport, NY 14450
Dave F
Job Details: 10/10/2019
DISHWASHER KITCHENAID KDTE204DSS0 F3E1 owi thermistor is open F8E1 slow drain F6E6 incoming cold water F7E1 heating no heat . Water is to cold coming into unit . The water is connected to its own pipe away from the sink so running the water at the sink won't really help .ran diagnostics. Heater tested good . Cleared error codes . Gave customer tips . pro wash . High temp and heat dry . If customer what's to move forward with repair order WPW10705575 sensor and control W10866116 . Control is covered under warranty.
Near Brockport, NY 14420
Shaiman
Job Details: 10/10/2019
RANGE WHIRLPOOL WFE550S0HZ "Replaced glass, brackets, and installed name tag. Repair successful."
Near Fairport, NY 14450
Dave F
Job Details: 10/10/2019
DISHWASHER KITCHENAID KDTE334GPS0 Dishwasher not drying dishes . Went into diagnostics found F7E1 error code . Cleared error code . Tested heater in diagnostics. Unit tested good . Heater is working customer will monitor.