Near Manchester, NY 14504
Steve
Job Details: 10/22/2019
WASHER MAYTAG MVWB835DW0 Replaced wash plate for stripped gears causing poor wash. The washer tested good.
Near Hilton, NY 14468
Shaiman
Job Details: 10/22/2019
WASHER GE GTW485ASJOWS Start button got stuck and recessed behind the panel. Adjusted the button tree back to the normal position. Repair successful.
Near Fairport, NY 14450
Steve
Job Details: 10/22/2019
DISHWASHER KITCHENAID KDTM354DSS4 Ordering motor for seized motor causing no wash.. Original quote was 601.99. Customer denied. Part covered under loyalty retention program; ordrng 1 W10805015 (pump&motor)
Near Hilton, NY 14468
Shaiman
Job Details: 10/22/2019
WASHER WHIRLPOOL WTW7500GW2 Customer concerned about the unit not always dispensing hot and or cold water; clothes also coming out more wet than usual. F5E2 and F0E4 Era codes stored. Replaced water valves. Unit tested good.
Near Rochester, NY 14626
Shaiman
Job Details: 10/22/2019
WASHER MAYTAG MVWC565FW1 Unit would not lock. Customer also stated an item caused the basket to not move. Customer spun the basket but was worried about the item causing issues in the future. Filled and drained the unit 3 times to ensure the item didnt get into the pump and cause damage. F5E3 error code stored. Latch failed mechanically. Replaced latch. Unit testing good. ; used 1 W11307244 (LATCH) from stock
Near Honeoye Falls, NY 14472
Dave F
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Replaced left hand door for wire harness being torn .found the new ice maker that was inside the new door was broken . Took ice maker out of the other door that was new and replaced with it . Tested unit . Tested good . Leveled doors .
Near Pittsford, NY 14534
Steve
Job Details: 10/22/2019
OVEN WHIRLPOOL WOD77EC0HS01 Part coming in today. Returning today with part; saved tckt
Near Penfield, NY 14526
Evan
Job Details: 10/22/2019
WASHER WHIRLPOOL WTW4855HW1 Customer stated that unit was continue to run after cycle was finished. Unit would get to final spin and then start cycle over again. Checked for error codes. No codes were present. Ran diagnostic cycle. Unit completed cycle as it should. Ran rinse and spin cycle. At end of rinse & spin cycle unit would not stop engaging into spin after being finished. Replaced control and ran rinse and spin again. Unit completed cycle as it should. Unit tested good
Near Rochester, NY 14609
Evan
Job Details: 10/22/2019
WASHER GE WHDRR418G1WW Customer stated that unit was producing scraping noise while unit is running. Removed front panel to inspect unit. Ran cycle with panel off to observe unit. Discovered that basket is sagging once full of water causing motor mounts to rub and cause noise. Quoted customer to replaced suspension. Customer did not want to proceed at this time due to age of unit. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL KRFC704FBS01 Replacing hinge bushing on right side door due to bushing being missing causing door not to shut properly. Replaced bushing. Tested door. Door now shutting as it should. Unit tested good
Near Rochester, NY 14617
Dave L
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL KFIV29PCMS03 Unit is frosting in the freezer corner. Gasket and freezer basket looking okay. Ordering service kit for freezer frost. Unit has an extended warranty dispatch number is 6851487 ; rqstng P&A on 1 W10864519 (filter adapter)
Near South Bristol, NY 14424
Steve
Job Details: 10/22/2019
REFRIGERATOR KITCHENAID KBFS22ECBL00 Ordering door gaskets for ripped gaskets. Ordering damper for loud damper. ; rqstng P&A on 1 W10435972 (gasket-fip LEFT BLACK) and 1 W11368721 (GASKET RIGHT BLACK) and 1 WPW10594329 (control)
Near Rochester, NY 14609
Evan
Job Details: 10/22/2019
DRYER MAYTAG MEDC215EW1 "Customer stated that unit would not run. Inspected incoming voltage and discovered thermal event at L1 on terminal block causing unit not to run. Ordering power cord, terminal block & terminal block wiring kit. ; ordrng 1 279318 (TERMINAL BLOCK SCREWS) and 1 PT400L (POWER CORD ) and 1 WP3397659 (TERMINAL BLOCK)"
Near Rochester, NY 14626
Dave L
Job Details: 10/21/2019
MICROWAVE GE PS89240DF188 Magnetron has failed ordering magnetron and diode; ordrng 1 WB26X32629 (MAG 196.27) and 1 WB27X10037 (diode-cable assy27.24)
Near Irondequoit, NY 14617
Shaiman
Job Details: 10/21/2019
DISHWASHER KITCHENAID KDFE104DWH2 "Customer reports the unit started leaking after glass broke inside the machine. Customer cleaned the glass out, then it leaked during next cycle. Ran the unit 4 times in both normal and tough soil cycles. No leak. Tested the unit on light soil cycle and it began to leak. After investigation, discovered the unit was leaking from the detergent dispenser. Replacing dispenser.; ordrng 1 W10861000 (DISPENSER)"
Near Rochester, NY 14612
Dave L
Job Details: 10/21/2019
REFRIGERATOR WHIRLPOOL WRT318FZDW00 Unit is not cooling due to a low charge caused by a leak in the evaporator. There is no sealed system warranty. Ordering evaporator ; ordrng 1 W10836706 (evaporator)
Near Penfield, NY 14526
Dave L
Job Details: 10/21/2019
REFRIGERATOR MAYTAG MSS26C6MFZ Items freezing in fresh food section temps at 33 on left side. Pics of the inside of the fresh food section attached. Unit is set at 39. Freezer set at 3 and temps out at 3. Scheduling for Monday for documentation with tech line; schdld next appmnt for 10/21 MON !
Near Churchville, NY 14428
Steve
Job Details: 10/21/2019
DRYER FRIGIDAIRE AGQ8000FG2 Replaced high limit for open limit. Tested vent with vent tester and it tested bad. Recommended customer get the vent cleaned. I broke the console during repair. Ordering console. ; ordrng 1 134557020 (panel)
Near Rochester, NY 14606
Steve
Job Details: 10/21/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Ordering crisper drawer, holder and grease for deformed holder causing drawer to not pull out properly ; ordrng 1 542638 (grease) and 1 W11162446 (CRISPER) and 1 W11368751 (HOLDER)"
Near Piffard, NY 14533
Steve
Job Details: 10/21/2019
REFRIGERATOR MAYTAG MRT311FFFZ00 Caulked gaps in liner that was causing warm air to enter freezer and frost building up. The refrigerator tests good
Near Rochester, NY 14616
Shaiman
Job Details: 10/21/2019
WASHER MAYTAG MVWC565FW1 Removed sheet & replaced agitator. Unit testing good.
Near Churchville, NY 14428
Steve
Job Details: 10/21/2019
DISHWASHER JENN AIR JDB9000CWP Replaced right upper rack track for grinding. The rack tests good ; used 1 W11259786 (TRACK) from stock
Near Rochester, NY 14622
Shaiman
Job Details: 10/21/2019
DRYER MAYTAG MEDC215EW1 Vent exceeds 7 3/4 feet. Informed the customer that the vent should be shortened for optimal performance. Unit testing good.
Near Rochester, NY 14609
Dave L
Job Details: 10/21/2019
REFRIGERATOR FRIGIDAIRE FFHT1826LW5 Checked coils and temperature. Cleaned condenser that was only very slightly dirty as a courtesy (part of diagnosis). Freezer at -1 fresh food at 37. Unit testing good
Near Fairport, NY 14450
Dave L
Job Details: 10/21/2019
DISHWASHER MAYTAG MDBH965AWS Unit is not operating due to a shorted control. Customer is going to replace due to age
Near Rochester, NY 14621
Shaiman
Job Details: 10/21/2019
WASHER WHIRLPOOL GHW9100LW1 "Customer states unit stops mid cycle. No error codes stored. Ran an auto test cycle, unit I’d not draining as it should & the drain pump is audibly dysfunctional. Drain pump should be replaced."
Near Rochester, NY 14624
Steve
Job Details: 10/21/2019
WASHER WHIRLPOOL WFW9150WW00 Found motor control board laying on its side under washer. Looks like water had gotten onto washer floor. Found no communications from main control to motor control and is showing error code. The washer needs main control and motor control. The customer is going to replace due to cost of repair.
Near Rochester, NY 14624
Steve
Job Details: 10/19/2019
REFRIGERATOR JENN AIR JCD2389GEW "The auger mot came broken. Ordering another. Used two screws on solenoid. The solenoid is missing a spring. The part is discontinued. Customer wants to proceed with repair. Rescheduling; ordrng 1 12001773 (motor,auger)"
Near Rochester, NY 14620
Steve
Job Details: 10/19/2019
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Found damper is grinding. Ordering damper. ; ordrng 1 WPW10479155 (control)
Near Rochester, NY 14618
Evan
Job Details: 10/19/2019
WASHER WHIRLPOOL WTW5500XL0 Replaced motor due to unit not spinning basket. Unit was producing hum/ buzzing sound when engaging into spin or agitate. Replaced motor and unit was still experiencing same issue unit would begin to spin and then the motor would begin to buzz. Unit was displaying motor control error code. Customer does not want to proceed due to cost of control. Please reimburse customer for actuator cost and labor from initial visit.
Near Scottsville, NY 14546
Steve
Job Details: 10/19/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Tested ice maker dispenser and ice came out as expected.
Near Fairport, NY 14450
Steve
Job Details: 10/19/2019
REFRIGERATOR WHIRLPOOL WRB329DMBM00 Found no water hooked up to refrigerator and ice maker was calling for water that was causing noise. Removed ice maker for customer.
Near Rochester, NY 14611
Shaiman
Job Details: 10/19/2019
WASHER WHIRLPOOL WFW75HEFW0 "Customer reports unit would not unlock on multiple occasions. F5E2 error code stored. Latch worked as it should in manual diagnostics, suspecting the issue is intermittent. Replaced latch. Repair successful. ; used 1 WPW10443885 (LATCH) from stock"
Near Rochester, NY 14620
Shaiman
Job Details: 10/19/2019
WASHER MAYTAG MFW9800TQ0 "Customer concerned about unit not spinning out as it should; clothes coming out slightly wet. Unable to retrieve error codes. Ran unit through an auto test. Unit completed auto test, drain pump functioning, unit also was spinning as it should. However, there was a lint trap at the end of the drain hose that was severely clogged. Removed trap. Unit testing good. SR: 7726152944"
Near Fairport, NY 14450
Dave F
Job Details: 10/19/2019
WASHER WHIRLPOOL ETW4300TQ0 Lid switch has failed ordering new switch WP8318084; rqstng P&A on 1 WP8318084 (switch-lid)
Near Rochester, NY 14626
Shaiman
Job Details: 10/19/2019
DISHWASHER WHIRLPOOL WDF330PAHW2 Gasket appears to be in good shape. Unit opens and closes as it should. No issues seem to be present.
Near Rochester, NY 14612
Shaiman
Job Details: 10/19/2019
WASHER KENMORE 110.2810231 No error codes stored. Ran a test verification cycle with no issues. Did not see any remnants of water under the unit. Water valves in good condition; no cracks or leaks under console. Inspected underside of the top panel for failures of the water hoses going from the water valves to dispensers. Inlet water hoses are in good condition. Could not recreate issue.
Near Hilton, NY 14468
Shaiman
Job Details: 10/19/2019
DISHWASHER WHIRLPOOL MDB8959SFZ4 "Replaced tracks. Unit was leaking because top rack was not installed. Unit testing good.; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK , used 1 W11259785 (TRACK) from stock"
Near Palmyra, NY 14522
Dave F
Job Details: 10/19/2019
REFRIGERATOR WHIRLPOOL WRT518SZFB00 Condensation/film on the freezer door found a gap between the freezer door . Sealed the cabinet. Customer will monitor.
Near Fairport, NY 14450
Dave F
Job Details: 10/19/2019
DISHWASHER JENN AIR JDB8700AWS3 F8E4 electrical drain pump issues . F8E1 slow draining . Removed drain pump found glass inside unit. Removed glass . Tested unit on auto diagnostics. Unit tested good .
Near Pittsford, NY 14534
Dave F
Job Details: 10/19/2019
MICROWAVE KITCHENAID KBHS179SSS05 Replaced inverter and magnetron for not . Heating . Tested unit . Tested good .
Near Webster, NY 14580
Dave L
Job Details: 10/19/2019
REFRIGERATOR KITCHENAID KFIV29PCMS02 Unit is not cooling due to a low side leak. Suspecting the fresh food evaporator compressor is also loud 120 month warranty on parts for sealed system repairs still applies. Unit is out of its 60 month labor coverage. Ordering evaporator and compressor ; ordrng 1 W10276644 (compressor) and 1 W10687098 (evaporator)
Near Churchville, NY 14428
Shaiman
Job Details: 10/19/2019
DRYER WHIRLPOOL WED9300VU1 Replaced harness and heating element. Unit testing good.
Near Rochester, NY 14622
Evan
Job Details: 10/19/2019
DRYER WHIRLPOOL WGD4850HW0 Replacing door seal due to old seal having tear in bottom right corner. Replaced seal. Unit tested good
Near Rochester, NY 14622
Evan
Job Details: 10/19/2019
DISHWASHER MAYTAG MDB4949SDE3 Customer stated that unit’s dispenser door is not opening. Upon inspection discovered that spring was missing from dispenser. Replaced dispenser. Tested dispenser. Unit tested good
Near Webster, NY 14580
Dave L
Job Details: 10/19/2019
WASHER WHIRLPOOL WTW5000DW2 Part came in damages called and rescheduled customer; ordrng 1 W10676680 (cabinet)
Near Rochester, NY 14626
Dave L
Job Details: 10/19/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Bail arm was detached from the ice maker module casuarina too much ice. Reinstalled the bail arm and verified that it fits tightly. ; dspstn on spec-tagged invntry: 1 4317943 ICEMAKER
Near Rochester, NY 14616
Dave L
Job Details: 10/19/2019
REFRIGERATOR MAYTAG MFF2558FEZ01 Door has been ajar causing ice to build up in the light switch preventing the light from turning on. Disassembled and cleaned ice from switch contacts. Light came on after switch was reinstalled
Near Webster, NY 14580
Dave L
Job Details: 10/19/2019
MICROWAVE MAYTAG MMV4206FZ3 Neutral wire to socket was very loose causing the light to flicker. Tightened and tested. ATEC warranty
Near Rochester, NY 14621
Dave L
Job Details: 10/19/2019
DRYER MAYTAG MEDC465HW Unit only runs when start button is held down ordering motor due to centrifugal switch failure; ordrng 1 279827 (motor!dryer) and 1 WPW10117655 (relay-pts)
Near Ontario, NY 14519
Dave L
Job Details: 10/19/2019
WASHER WHIRLPOOL WFW8400TW02 Quoted for bellows. Customer was not interested; dspstn on spec-tagged invntry: 1 WPW10111435 BELLOW
Near Webster, NY 14580
Dave L
Job Details: 10/19/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Removed old freezer slides and riveted in new right and left slides self closure testing goo d
Near Webster, NY 14580
Dave L
Job Details: 10/19/2019
DRYER AMANA LEA30AW Customer declined service.
Near Rochester, NY 14617
Dave L
Job Details: 10/19/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Replaced sump due to wash motor not operating. Parts covered per KB. Unit tested good afterwards.
Near Webster, NY 14580
Evan
Job Details: 10/19/2019
RANGE AMANA AGR5330BAW3 Customer stated that flame height on burners was too high. Adjusted each individual valve to customers satisfaction. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 10/19/2019
RANGE WHIRLPOOL WEG745H0FS0 Customer stated that unit was displaying F8e0 code for cooling fan not running. Ran test bake cycle. Unit would not preheat. Replaced cooling fan and ran test bake cycle to 350. Unit tested good. ; dspstn on spec-tagged invntry: 1 W11107275 BLOWER
Near Macedon, NY 14502
Dave F
Job Details: 10/19/2019
MW-HOOD COMBO WHIRLPOOL WMH31017HZ3 Could not make the unit repeat the said issue . Customer will monitor and try to take a video off to .
Near Rochester, NY 14625
Steve
Job Details: 10/19/2019
REFRIGERATOR WHIRLPOOL MBF1958XES3 Found freezer at 8 degrees and setting set to colder setting. Replaced compressor start device and the customer is going to monitor. ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Penfield, NY 14526
Steve
Job Details: 10/19/2019
DISHWASHER WHIRLPOOL WDF330PAHW2 Found neutral wire unhooked at power causing unit to not start. Replaced wire nut and dishwasher is starting.
Near Rochester, NY 14610
Evan
Job Details: 10/19/2019
RANGE GE JBP79S0D1SS Replaced broil element due ceramic on old element cracking causing unit not to heat. Replaced element. Ran test cycle. Unit tested good.
Near Honeoye Falls, NY 14472
Steve
Job Details: 10/19/2019
MICROWAVE WHIRLPOOL WMH53521HZ3 Replaced main control for vent light not turning off. The microwave tested good.
Near Irondequoit, NY 14617
Evan
Job Details: 10/19/2019
DRYER MAYTAG MEDC300XW0 Replaced timer due to contacts inside timer causing unit not to run. Replaced timer. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 WP8566184 TIMER
Near Churchville, NY 14428
Shaiman
Job Details: 10/19/2019
WASHER WHIRLPOOL WFW9300VU02 "Ran unit through an auto test cycle. Drain pump was operating, but not at peak performance. Drain trap was clear. Pump should be replaced. Customer declined further repair."
Near Pittsford, NY 14534
Evan
Job Details: 10/18/2019
OVEN WHIRLPOOL RBD245PDQ8 Customer stated that units screen was beginning to go dim. Unit needs control but is no longer made. While in home customer shut off power to unit. When restoring power display would not come back on. Control is NLA. Collecting service call fee
Near Rochester, NY 14607
Steve
Job Details: 10/18/2019
REFRIGERATOR FRIGIDAIRE FGHB2844LF4 Tested all of components. They are working as expected. The temps are to low on fresh food section and freezer section is rIsing to 30 at some point daily. Ordering r corners again. ; ordrng 2 TEMPRECORDERSMAILOUTs
Near Rochester, NY 14625
Dave L
Job Details: 10/18/2019
REFRIGERATOR AMANA ABB1922FEQ Customer was unable to make the appointment called to reschedule; schdld next appmnt for 10/22 TUE 8 am
Near Ontario, NY 14519
Evan
Job Details: 10/18/2019
REFRIGERATOR KITCHENAID KRFF507HPS00 Customer stated that led module inside freezer no longer illuminated when opening door. Upon inspection discovered that led was failing. Replaced module. Unit now illuminated when opening door. Unit tested good
Near Ontario, NY 14519
Evan
Job Details: 10/18/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 Customer stated unit would not make ice since repair. Put unit into diagnostic mode and ran test 56 to check for error codes unit was displaying code e2 motor lost position. Ran test 57 to cause unit to harvest. Rotisserie began to rotate. Took unit out of diagnostic and listened to water valve actuate to fill ice maker. Unit tested good
Near Rochester, NY 14609
Evan
Job Details: 10/18/2019
STACKED LAUNDRY KENMORE 11088752796 Customer stated that unit was buzzing but never turning drum. Upon inspection discovered that motor is failing causing issue. Unit will need motor replaced. Ordering motor ; ordrng 1 WPW10448901 (MOTOR)
Near Rochester, NY 14626
Evan
Job Details: 10/18/2019
REFRIGERATOR WHIRLPOOL WRF532SMHV00 Replaced freezer rails due to condensation building in freezer from door not shutting. Replaced rails. Inspected freezer door seal. Unit tested good
Near Brockport, NY 14420
Dave L
Job Details: 10/18/2019
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Found small leak near the filter drier. Charged unit to pressure test. Tested all connections with soap bubbles and condenser fan disconnected to pressurize system. Did not find any remaining leaks. Unit held a vacuum for 15 minutes. Recharged unit. The refrigerator began cooling. ; dspstn on spec-tagged invntry: 1 LOC-RING-KIT LOC RING KIT
Near Palmyra, NY 14522
Dave F
Job Details: 10/18/2019
REFRIGERATOR WHIRLPOOL ET8CHEXSQ02 Unit not starting up right away . Installed tester start device . Unit started up . Customer will monitor. Ordering new start device WP2225929 and thermostat WP2210489 to bring just in case . ; ordrng 1 WP2210489 (thermostat) and 1 WP2225929 (start-dev)
Near Walworth, NY 14568
Dave F
Job Details: 10/18/2019
REFRIGERATOR KITCHENAID KSBS25INBL00 Evap fan not getting up to speed unit needs control . W10823804 control. called techline SR 7726144057 . Ordering part W10823804; ordrng 1 W10823804 (cntrl-elec)
Near Canandaigua, NY 14424
Dave F
Job Details: 10/18/2019
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Replaced the diffuser. Tested unit . Tested good .
Near Rochester, NY 14626
Shaiman
Job Details: 10/18/2019
DISHWASHER KITCHENAID KDPE234GPS0 "Customer contacted the manufacturer to have parts and labor covered. Unit would fill, and drain but not clean dishes. Replaced motor. Unit testing good. Authorization Number: KMNGQ00APL1 ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR"
Near Rochester, NY 14609
Steve
Job Details: 10/18/2019
DRYER WHIRLPOOL WED7500GC0 Found strike missing. Ordering strike ; rqstng P&A on 1 W11366436 (STRIKE)
Near Canandaigua, NY 14424
Dave F
Job Details: 10/18/2019
OVEN WHIRLPOOL WEE750H0HZ1 Control lock will not swipe . Turned unit off and reseated connections to user interface. Turned breaker on . Unit turned on could use the screen now . Went into diagnostics. No error codes . Did factory reset . Tested unit . Tested good .
Near Henrietta, NY 14467
Shaiman
Job Details: 10/18/2019
WASHER WHIRLPOOL MVWX655DW0 "Customer states the unit only hums during the wash cycle. No error codes stored. Ran auto test, wash plate acts as if it’s not connected to the drive shaft. Wash plate was loose. Removed plate and discovered the gear case shaft was stripped. Gear case should be replaced. Customer declined further repair. ; dspstn on spec-tagged invntry: 1 W10528947 HUB"
Near Brockport, NY 14420
Steve
Job Details: 10/18/2019
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Helped Dave long. ; ordrng 1 W10898074 (sealant)
Near Avon, NY 14414
Shaiman
Job Details: 10/18/2019
DRYER MAYTAG MEDB765FW0 "Door won’t stay closed. Replaced catch, issue still present. Hinges appear to be bent. Replacing hinges, inner door, & strike. ; ordrng 1 W11366436 (STRIKE) and 1 W11371722 (RIGHT HINGE) and 1 W11376139 (LEFT HINGE) and 1 W11376676 (INNER DOOR)"
Near Rochester, NY 14618
Evan
Job Details: 10/17/2019
WASHER WHIRLPOOL WTW5500XL0 Unit is displaying motor fault. Checked resistance of windings both ohmed out as they should. Replaced capacitor and unit will still not spin. Ordering motor ; ordrng 1 W10836348 (MOTOR )
Near Webster, NY 14580
Evan
Job Details: 10/17/2019
OVEN MAYTAG MGR6775ADS Customer stated that items were not baking in upper oven. Upon inspection discovered that ignitor was failing. Unit will need ignitor. Ordering ignitor ; ordrng 1 WP7432P143-60 (IGNITOR )
Near Webster, NY 14580
Evan
Job Details: 10/17/2019
REFRIGERATOR WHIRLPOOL KRFC704FBS01 Replaced door gasket but units door is still popping open on right hand side. Called Techline. SR: 7726132852 techline said that this is normal if door is being slammed. Did discovered that bottom of door is rubbing on hinge. Ordering hinge bushing ; ordrng 1 W11223833 (HINGE BUSHING )
Near Penfield, NY 14526
Evan
Job Details: 10/17/2019
DRYER MAYTAG MGDX655DW2 Customer stating that lint trap is not catching all lint coming thorough vent. Upon inspection discovered that trap is not fully seated up against exit on right side of dryer wall. Lint is able to exit through vent before getting to screen. Ordering new trap ; ordrng 1 W10920627 (LINT SCREEN )
Near Pittsford, NY 14534
Evan
Job Details: 10/17/2019
WASHER MAYTAG MHW6630HW0 Customer stated that unit was leaking water into drip tray underneath machine. Upon inspection discovered that drain hose clamp was loose causing water to spray downward into tray while draining. Reseated hose and clamp. Ran multiple test cycles. Could not replicate issue. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 10/17/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer stating that unit is not moving water through cabinet. Checked for error codes unit displaying code 4-3 for wash motor not running . Replaced sump & motor. Ran diagnostic cycle. unit tested good ; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR
Near Rochester, NY 14618
Steve
Job Details: 10/17/2019
REFRIGERATOR AMANA BB120TE Replaced water valve for no water to ice maker. The ice maker tested good
Near Rochester, NY 14620
Steve
Job Details: 10/17/2019
REFRIGERATOR KENMORE 253.6787451 Added permagum to console in fresh food section to stop leaking. Ordering proper gaskets due to incorrect gaskets on arrival. ; ordrng 1 241872503 (gasket-frzr door) and 1 241872513 (gasket)
Near Rochester, NY 14624
Steve
Job Details: 10/17/2019
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Found low charge. Replaced die drier and recharged. Ordering evaporator and coming back next week to check for a leak. ; ordrng 1 W10836706 (evaporator), pckd up 1 WP2315539 (motor-evap)"
Near Rochester, NY 14620
Steve
Job Details: 10/17/2019
REFRIGERATOR KENMORE 106.512621 The drip pan was full of water. The condenser fan is running. The water filter is broken inside the housing. The water is off to the unit though. Removed water and customer is going to monitor.
Near Scottsville, NY 14546
Steve
Job Details: 10/17/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced screws and studs that hold handle and fastened handle. Added missing retainer. The other one is missing now. Ordering retainer for mail out only. ; ordrng 1 WPW10503548 (retainer MAIL OUT ONLY)
Near Rochester, NY 14619
Shaiman
Job Details: 10/17/2019
DRYER WHIRLPOOL LER7848DQ0 "Unit starts intermittently, motor struggles to turn drum. Motor and blower needs to be replaced. Unit also runs loud, support rollers should also be replaced. Customer declined further repair."
Near Pittsford, NY 14534
Steve
Job Details: 10/17/2019
REFRIGERATOR KITCHENAID KFIS29PBMS00 Found water reservoir is cracked and leaking. Ordering reservoir. The spigot is broken. Ordering spigot. ; ordrng 1 W11168758 (RESERVOIR ) and 1 WP2305235 (spigot)
Near Rochester, NY 14611
Shaiman
Job Details: 10/17/2019
WASHER WHIRLPOOL WFW75HEFW0 Door was locked & control lock was on upon arrival. F5E2 error code stored. Ran auto test & unit unlocked and locked twice with no issues. Seems as if there was a one time door lock failure event. Unit testing good. ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP
Near Rochester, NY 14621
Shaiman
Job Details: 10/17/2019
WASHER AMANA NTW4516FW2 "Replaced motor, shifter, & calibrated. Ran auto test. Unit testing good."
Near Rochester, NY 14626
Dave L
Job Details: 10/17/2019
FREEZER MAYTAG MZF34X16DW01 Found unit not cooling due to a frozen over evaporator. Put unit in forced defrost. 120 to heater. Heater did not energize until connector was reseated. Removed frost from evaporator and secured heater connection
Near Rochester, NY 14616
Dave L
Job Details: 10/17/2019
REFRIGERATOR AMANA ASI2575GRB01 Unit making too much ice due to bail arm coming out of module. Reinstalled bail arm
Near Rochester, NY 14624
Steve
Job Details: 10/17/2019
REFRIGERATOR MAYTAG MRT118FFFH04 Found freezer at 6 degrees. Customer had co troll at colder setting than recommended. Added tape to hole between freezer and FF section. Removed foam around thermistor for better temp readings. The customer is going to monitor.
Near Webster, NY 14580
Dave L
Job Details: 10/17/2019
WASHER MAYTAG MVWC465HW2 Called Techline due to loud clacking noise intermittently during spin. Found a small amount of play in the internal heating of the gearcase casing the drive pulley to back off of the splutch occasionally causing the noise. Called tech line to document SR 7726038414 replacing gearcase for this customer Techline also stating that adding 3- 3/8 ID washers under the drive pulley has eliminated some of these issues. New gearcase should get rid of the noise. ; ordrng 1 W10721967 (drive pulley) and 1 W11035747 (gearcase)
Near Rochester, NY 14610
Dave L
Job Details: 10/17/2019
REFRIGERATOR KITCHENAID KRFC300ESS03 Unit was not making ice due to door not completelyClosing the door switch jumped out the thermostat on the module to test. Unit filled. Raised door a bit so it would make better contact with the switch