Near Webster, NY 14580
Dave F
Job Details: 09/05/2020
REFRIGERATOR KITCHENAID KBFS20EVWH10 Both fresh food gaskets are torn . Ordering gaskets ; ordrng 2 W10830189 (gasket-fip)s
Near Rochester, NY 14612
James
Job Details: 09/05/2020
RANGE WHIRLPOOL WFG525S0JS0 Q1 n. Q2 n. Q3 n. Control lock stuck on. Reset and unit unlocked successfully. Customer concern that knobs are too easy to turn and allow gas to turn on without igniting. Tested gas valves and they are functioning as designed.
Near Rochester, NY 14623
Steve
Job Details: 09/05/2020
DISHWASHER WHIRLPOOL DU1300XTVB5 Found water valve not always starting but has power. Getting valve from office and returning later today; rqstng P&A on 1 W10648041 (valve-inlt)
Near Fairport, NY 14450
Dave F
Job Details: 09/05/2020
DISHWASHER KITCHENAID KDFE304DBL1 Door gasket is torn bottom right .found the hinges were bad and tearing he gasket . Ordering hinges .left new gasket with customer . Ordering tracks as well for door possibly popping open during sanitize cycle .; ordrng 1 WP8534854 (door hinge) and 1 WP8534853 (door hinge) and 1 W11259786 (track) and 1 W11259786 (track)
Near Webster, NY 14580
Evan
Job Details: 09/05/2020
DISHWASHER KITCHENAID KDTE334GPS0 Replacing tub and sound shield due to unit having crack in rear of tub causing unit to leak. Replaced tub and shield. Swapped over all parts. Unit tested good
Near Rochester, NY 14609
Steve
Job Details: 09/05/2020
WASHER KENMORE 11028102310 Replaced lid lock for door lock error that was preventing operation. The washer tested good. ; dspstn on spec-tagged invntry: 1 WPW10619844 LATCH
Near Pittsford, NY 14534
Dave F
Job Details: 09/05/2020
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Fresh food evap has a leak in it . Parts and labor are covered under service pointer . S code S71233. Ordering evap , compressor and other parts to do job . ; ordrng 1 W10917531 (evaporator) and 1 876765 (mtg kit) and 1 W10276644 (compressor) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)"
Near Webster, NY 14580
Evan
Job Details: 09/05/2020
DISHWASHER KITCHENAID KDTE234GPS1 Replacing kick panel due to original panel having large crack in it. Replaced panel. Unit tested good
Near Rochester, NY 14612
James
Job Details: 09/05/2020
WASHER WHIRLPOOL MVWB766FW1 Replaced rotor. Unit still not spinning properly. Need slider due to agitator spinning during spin cycle. 7728737899; ordrng 1 W10734521 (slider)
Near Webster, NY 14580
Evan
Job Details: 09/05/2020
WASHER WHIRLPOOL WFW5620HW0 Customer stating that unit is dripping from left corner of machine. Upon inspection discovered issue is with dispenser. Referring to service pointer W11481731. Ordering dispenser ; ordrng 1 W11465532 (DISPENSER )
Near Rochester, NY 14611
Tanner
Job Details: 09/05/2020
WASHER WHIRLPOOL WTW7500GC0 Q1 no Q2 no Q3 no Replaced acu and door latch. Tested unit and unit tested good.; used 1 W10810403 (Latch) from stock
Near Rochester, NY 14624
Tanner
Job Details: 09/05/2020
WASHER WHIRLPOOL MAV5057AWW Q1 no Q2 no Q3 no Complaint of leaking from unit. Took front panel off and started a wash. Unit filled and started to leak through center of machine. Hole is not visible due to being behind transmission of machine. But leak is leaking through center and onto transmission. Ran drain cycle and transmission bearings are rubbing. Bearing grease dried out due to age or leaking water. Leaky tub is covered. Quoted customer for tub labor and bearing replacement. Customer researching cost of replacement.
Near Hilton, NY 14468
James
Job Details: 09/05/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 Replaced parts and verified user interface functions.
Near Rochester, NY 14605
Steve
Job Details: 09/05/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM02 Found refrigerator has low charge causing warm temps in freezer. 32 in freezer. ; rqstng P&A on 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (drIER)
Near Rochester, NY 14624
Steve
Job Details: 09/05/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Evaporator fully frosted again. Thermistor reads open. After defrosting I tested thermistor. It tested good. Replaced anyway. Ordering main control and harness for communication error causing unit to not defrost. ; ordrng 1 W11196400 (CONTROL) and 1 W11405276 (HARNESS), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"
Near Rochester, NY 14626
Steve
Job Details: 09/05/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Replaced main control for varying temps. Found thermistor was not seated to cover properly and was pushed up in the liner. Fastened thermistor with zip tie to cover for proper air flow.
Near Rochester, NY 14619
Tanner
Job Details: 09/05/2020
WASHER WHIRLPOOL WTW5005KW0 Q1 no Q2 no Q3 no Complaint of not enough water. Ran diagnostics cycle and completed without issue. Ran a deep water fill on heavy duty wash to demonstrate what a high fill is on this unit. This machine replaced an older machine that was not an HE machine. Customer expectations for fill are not met. Machine is working as designed.
Near Hilton, NY 14468
James
Job Details: 09/05/2020
WASHER WHIRLPOOL WFW5620HW0 Q1 n. Q2 n. Q3 n. Unit shaking and turning off mid cycle. Unit would not go into diagnostics cycle. Found motor will only run clockwise. Disconnected motor from control and retested. Unit now functioning. Ran quick wash cycle successfully. Customer is to monitor if problem persists replace W11322879
Near Webster, NY 14580
Evan
Job Details: 09/05/2020
DISHWASHER KITCHENAID KDTM404KPS0 Customer stating that unit will not drain at the end of the cycle. Upon inspection discovered error code f8e1 for long drain. Discovered water is being left in unit at end of cycle. Pump is overheating causing issue. Ordering drain pump ; ordrng 1 W11412291 (DRAIN PUMP )
Near Spencerport, NY 14559
Tanner
Job Details: 09/05/2020
DISHWASHER MAYTAG MDB8979SEZ0 Q1 no Q2 no Q3 no Complaint of start button not working. No stored errors.Ran diagnostics cycle and completed without issue. Start button does not work. Could not cancel diagnostics cycle or start a standard wash cycle. Needs new console. ; ordrng 1 W10708707 (Console)
Near Hilton, NY 14468
James
Job Details: 09/05/2020
DISHWASHER KITCHENAID KDFE104HPS0 Rack contacting door gasket. Unit has incorrect door gasket from factory. Replaced gasket and tested. Unit functions properly.
Near Hilton, NY 14468
James
Job Details: 09/05/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Q1 n. Q2 n. Q3 n. Unit intermittently leaking. Found unit leaking from door vent. Need vent and gasket. ; ordrng 1 W11227945 (deflector) and 1 WP8269259 (gasket) and 1 WPW10329609 (vent)
Near Rochester, NY 14626
Steve
Job Details: 09/05/2020
WASHER WHIRLPOOL GSW9800PW2 Replaced lid lock for not agitating or spinning. The washer tests good.
Near Rochester, NY 14615
Steve
Job Details: 09/05/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 Fan was working on arrival with no abnormal noises. May have had ice I. It and defrost cycle took care of it. Tested unit in diagnostics and all other components worked as expected
Near Rochester, NY 14617
Steve
Job Details: 09/05/2020
REFRIGERATOR MAYTAG MFI2269VEM7 S38253 replaced drain tube for ice accumulation on freezer floor. The refrigerator tests good ; used 1 W10619951 (TUBE-DRAIN) from stock
Near Dansville, NY 14437
Dave F
Job Details: 09/05/2020
REFRIGERATOR WHIRLPOOL WRT316SFDM01 Evaporator fan is not working .needs evap fan . Ordering part ; ordrng 1 WP2315539 (motor-evap)
Near Rochester, NY 14618
Steve
Job Details: 09/05/2020
OVEN WHIRLPOOL KOSE500ESS02 "Replaced control fuse for no power. Replaced rear fuse for no heat after power outage. The oven is heating. ; dspstn on spec-tagged invntry: 1 WPW10545255 FUSE, THERMAL"
Near Spencerport, NY 14559
James
Job Details: 09/05/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Q1 n. Q2 n q3 n. Water leaking from freezer. Door won't self close. Found evap cover installed incorrect and allowing defrost pan to leak into fresh food air return. Corrected cover and verified drain is cleared. Door bushing not installed in proper place. Installed bushing on bottom hinge and adjusted rollers. Door closes properly.
Near Rochester, NY 14624
James
Job Details: 09/05/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Unit intermittently changes temp settings and freezes food. Reset power and unit went to 2nd temp setting instead of recommended. Called tech line, they said issue most likely an issue with an a D.C load and possibly blocked air return. SR 7728741583Checked vents and control connections and found no issues. Switched outlet unit is plugged into. Customer is to monitor if problem persists replace W11438736"
Near Rochester, NY 14616
James
Job Details: 09/05/2020
WASHER MAYTAG MVWC415EW1 Q1 n. Q2 n. Q3 n. Unit not starting. Found striker folded in so it doesn't contact lid switch. Repositioned striker and showed customer if issue happens again.
Near Rochester, NY 14620
Tanner
Job Details: 09/05/2020
DRYER ROPER RGD4440VQ1 Q1 no Q2 no Q3 no Complaint of no operation. Attempted to start unit and nothing happens. Removed back panel confirm harness in tact and fuses/thermostats testing closed. Checked door switch and found door switch is not clicking closed. Replaced door switch. Tested unit and unit tested good.Verbally signature acknowledged ; dspstn on spec-tagged invntry: 1 WP3406107 SWITCH-DOOR
Near Rochester, NY 14616
James
Job Details: 09/05/2020
DRYER WHIRLPOOL WED4850HW0 Q1 n. Q2 n. Q3 n. Unit not heating. Found thermal fuse blown. Replaced fuse and verified operation. Recommend having vent cleaned. ; used 1 WP3392519 (FUSE-THERMAL) from stock
Near Webster, NY 14580
Evan
Job Details: 09/05/2020
WASHER MAYTAG MVWC415EW1 Customer stated that unit was failing to spin checked for codes. Unit was displaying basket speed fault code and also long fill code. Removed agitator to inspect drive hub. Discovered that screws for drive hub were very loose. Tightened screws for hub and tested unit in diagnostic. Unit completed cycle as it should. Also discovered that drain hub was not properly hung this was causing long fill code. Correctly hung hose & Ran a rinse and spin cycle to confirm function. Unit tested good
Near Penfield, NY 14526
Tanner
Job Details: 09/05/2020
WASHER WHIRLPOOL WFW6620HW0 Q1 no Q2 no Q3 Complaint of leaking still. Complaint of noise since bellow gasket changed. Ran auto diagnostics cycle. Mild squeak is present when unit is getting up to speed. Unable to reproduce leak. Customer stating puddle of water in front of machine. Referencing service pointer W11436352 and ordering new ACU. Ordering new gasket in case of abrasion. ; ordrng 1 W11322905 (ACU) and 1 W11314648 (Bellow)
Near Rochester, NY 14623
Steve
Job Details: 09/05/2020
DISHWASHER WHIRLPOOL DU1300XTVB5 Found water valve not always starting but has power. Getting valve from office and returning later today; rqstng P&A on 1 W10648041 (valve-inlt)
Near Rochester, NY 14606
Tanner
Job Details: 09/03/2020
REFRIGERATOR WHIRLPOOL WRT148FZDB00 Q1 no Q2 no Q3 no Complaint of no cool in FF section. Opened freezer and freezer is freezing properly. Evap fan run/full frost pattern. Removed all foam from unit. A little bit of ice build up in ice channel. Melted with steam. Ran steam through ice channel to confirm air can flow through it. Advised customer to wait 24 hours before using fridge. Cold air trickles into unit from freezer and it takes time to get down to temperature. Unit cannot overcome groceries and door opening when not at temp. ; schdld next appmnt for 9/3 THU PM
Near Rochester, NY 14615
Tanner
Job Details: 09/03/2020
DISHWASHER WHIRLPOOL WDT750SAHVO Q1 no Q2 no Q3 no Complaint of unit leaking from front panel. Inspected gasket and there is soap scum on outside of gasket that contacts inner door. This could be a sign of gasket failure. Ran unit for a few minutes and unit leaked from both corners of door. Advised needs new gasket.; used 1 W11177741 from stock
Near Irondequoit, NY 14617
Tanner
Job Details: 09/03/2020
REFRIGERATOR WHIRLPOOL WRT541SZDZ00 Q1 no Q2 no Q3 no Complaint of no cool in FF section. Measured contents at 59 degrees in FF section -2 in FC. Freezer has ice and frost throughout cabinet. Examined gasket and liner and door is sealing properly. Revealed evaporator and found ice build up around evaporator but not ice build up on evaporator especially clear around element. Tested fan and fan tested good. Chute to FF section clogged with ice. Defrosted unit. Confirmed good frost pattern on evaporator. Ordering control and defrost thermostat. Defrost thermostat could be sticking long during defrost while evaporator is also running causing build up of moisture and ice in FC. ; ordrng 1 WPW10352689 (Acu) and 1 W11161901 (Defrost bi metal)
Near Webster, NY 14580
Evan
Job Details: 09/03/2020
DISHWASHER KITCHENAID KDTE234GPS1 Unit delivered with damaged kick panel. Ordering kick panel ; ordrng 1 WPW10526114 (KICK PANEL )
Near Rochester, NY 14617
James
Job Details: 09/03/2020
REFRIGERATOR FRIGIDAIRE FPHN2899LF1 Q1 n. Q2 n. Q3 n. Unit got up to 90 degrees inside refrigerator. Turned on and compressor and fans functioning. Compressor is delayed to turn on. Reset unit and unit began cooling. UI shows actual temp as -5 and fresh food as 80. Thermistor in freezer defective. Can't tell if thermistor is shorting control. Recommend replacing thermistor and seeing if problem is resolved. Preorder controls. ; ordrng 1 240597203 (sensor) and 1 241577505 (invertor) and 1 5303918505 (BOARD)
Near Mount Morris, NY 14510
Dave F
Job Details: 09/03/2020
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Ohm out fresh food thermistor 5.8k 45 degrees . . 16.6k ohms in freezer at 11 degrees . Checked freezer items freezer is set to 3 degrees item was 3 degrees . Called techline SR 7728717741 . Techline said that the unit tests good . Everything is within range . Adjusted the temps on the UI . Unit tested good .
Near Hilton, NY 14468
James
Job Details: 09/03/2020
DISHWASHER WHIRLPOOL WDT710PAHB1 Q1 n. Q2 n. Q3 n. Unit not cleaning dishes. Power to diverter and pump. Pump not powering on. Need pump. ; ordrng 1 W11085683 (pump&motor)
Near Webster, NY 14580
Evan
Job Details: 09/03/2020
STACKED LAUNDRY GE GUD27ESSJ0WW Customer stated that unit was leaking significantly during rinse cycle. Ran cycle and discovered that pressure switch is failing to operate properly. Water is coming over top of tub causing issue. Also explained to customer that transmission bearing is going bad causing unit to run very loudly. Quoted customer for switch. Customer is going to consider repair and contact office if they would like to proceed.Quoted :WH12X10530 (switch) $50.00Labor $76.40S&H $15.00
Near Webster, NY 14580
Tanner
Job Details: 09/03/2020
REFRIGERATOR MAYTAG PBF2255HEW "Q1 no Q2 no Q3 no Complaint of intermittent ice. Customer attempted to correct by changing water line to ice maker. Complaint of water line leaking. Confirmed 120VAC to ice maker with door switch closed. When jumping ice maker circuit motor does turn. Customer states only getting 1 cycle of ice per night. Ordering replacement icemaker to address intermittent ice. Ordering water line and fill tube to correct leaky water.Verbal signature acknowledged ; ordrng 1 W11176463 (Water tube with grommet) and 1 WPB5705307 (Tube), dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER"
Near Webster, NY 14580
Evan
Job Details: 09/03/2020
DISHWASHER KITCHENAID KDTE234GPS1 Replaced lock panel due to original panel being cracked when unit was delivered
Near Geneva, NY 14456
Dave F
Job Details: 09/03/2020
FREEZER WHIRLPOOL WZF34X20DW01 Unit is cooling . Evap fan and heater are working . Has full frost pattern . If problem persists order WPW10383615 defrost thermistor. Did ohm it out and was good .
Near Geneseo, NY 14454
Steve
Job Details: 09/03/2020
WASHER WHIRLPOOL WFW72HEDW0 Replaced bellow for leaking out front of door. The washer tested good
Near Fairport, NY 14450
Steve
Job Details: 09/03/2020
DISHWASHER KITCHENAID KUDE70FXPA5 Tested main control and it failed self test. Quoted for control and ui. The ui May not be needed at the time of repair but will not know for sure until main control is replaced. ; rqstng P&A on 1 W10866118 (cntrl-elec) and 1 WPW10481151 (panel-cntl)
Near Hamlin, NY 14464
James
Job Details: 09/03/2020
REFRIGERATOR WHIRLPOOL ED22TEXHW00 Replaced valve and tested dispenser and icemaker. Water flow is slow with filter installed. Recommend replacing filter. Unit functions properly. Replaced filter and flushed lines.
Near Brockport, NY 14420
James
Job Details: 09/03/2020
WASHER WHIRLPOOL WFW8620HC2 Replaced pump and ran test 12. Unit functions properly. No leaks found.
Near Pittsford, NY 14534
Steve
Job Details: 09/03/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Found power to motor but not running Ordering motor; rqstng P&A on 1 W11087376 (pump&motor)
Near Rochester, NY 14618
Steve
Job Details: 09/03/2020
OVEN WHIRLPOOL KOSE500ESS02 "Ordering control fuse for no power to control. Ordering rear fuse for no heat to bake or broil. ; ordrng 1 WP4449751 (thrmst-fix) and 1 WPW10545255 (fuse-thrml), dspstn on spec-tagged invntry: 1 WPW10545255 FUSE, THERMAL"
Near Spencerport, NY 14559
James
Job Details: 09/03/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Q1 n q2 n. Q3 n. Intermittent operation. Found loose connector on control from user interface. Reconnected and verified operation.
Near Rochester, NY 14620
Steve
Job Details: 09/03/2020
DISHWASHER KITCHENAID KDTM354ESS2 "Door is making popping sound when opening. Inspected plastic brace and it is not popping. Found hinges are not tight on pin and door moves up and down when opening. Ordering hinges. ; ordrng 1 WP8534853 (door hinge) and 1 WP8534854 (door hinge), dspstn on spec-tagged invntry: 1 W11177741 GASKET"
Near Webster, NY 14580
Evan
Job Details: 09/03/2020
WASHER MAYTAG MVWC565FW1 Customer stated that unit was failing to spin out properly. Upon inspection discovered that teeth on drive hub were stripped causing issue. Basket was unable to engage. Replaced hub and tested unit. Could not replicate issue once doing so. Unit tested good ; used 1 W10528947 (HUB) from stock
Near Henrietta, NY 14467
Steve
Job Details: 09/03/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 The dishwasher was full of water and pump just humming. Removed water and pump. Reassembled and vacuumed drain line. The dishwasher is drai. As expected. ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN and 1 WPW10545278 HOSE-DRAIN
Near Fairport, NY 14450
Steve
Job Details: 09/03/2020
WASHER MAYTAG MVWX655DW0 Found the nut came lose that holds pulley on and the shroud was starting to wear. Removed and tightened nut with lock tight removed loose part of shroud under pulley. The washer tested good.
Near Rochester, NY 14626
James
Job Details: 09/03/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Q1 n. Q2 n. Q3 n. Freezer light not turning on. Found frost in light switch. Defrosted and adjusted freezer door. Mullion is sticking and tearing door gaskets. Ordering gaskets that are on back order. ; rqstng P&A on 2 W10830055 (gasket-fip)s and 1 WP12722815AP (rail-mulln)
Near Rochester, NY 14606
Steve
Job Details: 09/03/2020
REFRIGERATOR WHIRLPOOL WRT148FZDB00 Refigerator is cooling as expected
Near Rochester, NY 14611
Steve
Job Details: 09/03/2020
REFRIGERATOR MAYTAG MRT118FFFH01 Replaced compressor and evaporator for no cool. The refigerator s now cooling and working as expected. ; dspstn on spec-tagged invntry: 1 W10913906 VALVE 1/4
Near Penfield, NY 14526
Tanner
Job Details: 09/03/2020
FREEZER MAYTAG MFT2776FEZ00 Q1 no Q2 no Q3 no Complaint of ice build up in freezer causing door not to close. Inspected FC and bottom of freezer is sheet ice. Drain tube frozen over. Defrosted FC. Removed drain tube and ran water through it. No debris came out of tube however tube is draining slow. Ordering new drain tube.; ordrng 1 undefined (Drain Tube)
Near Lyons, NY 14489
Dave F
Job Details: 09/03/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Unit not defrosting in freezer . Found defrost bi metal was open . Tested in diagnostics test 6 . Power going to it but no heat. Order harness . Found hole bottom right of liner took photo . Repaired with perma gum . ; rqstng P&A on 1 W11032800 (motor-evap)
Near Ontario, NY 14519
Evan
Job Details: 09/03/2020
WASHER WHIRLPOOL MVWB835DW4 Unit is producing clicking noise while in agitate upon inspection discovered that gear case shaft is loose inside casing causing unit to produce noise while in spin. Ordering gear case and rotor cover ; ordrng 1 W10811956 (GEAR CASE ) and 1 W10915701 (ROTOR COVER )
Near Rochester, NY 14624
James
Job Details: 09/03/2020
REFRIGERATOR GE GFE28HMHCES Replaced fan and verified operation. One year warranty on repair
Near Sodus Point, NY 14555
Evan
Job Details: 09/03/2020
WASHER KENMORE 110.227011 Customer stating that unit will not spin. Upon inspection discovered that motor coupling has broken causing issue. Coupler will need to be replaced. Ordering coupler ; ordrng 1 285753A (MOTOR COUPLING )
Near Geneva, NY 14456
Dave F
Job Details: 09/03/2020
DISHWASHER WHIRLPOOL WDT710PAHB1 Unit has no error codes . Tested unit in diagnostics. Everything is working as expected.
Near Webster, NY 14580
Tanner
Job Details: 09/03/2020
DISHWASHER KITCHENAID KDTE334GPS0 Q1 no Q2 no Q3 no Complaint of no clean. No water. Customer stated plumber has verified adequate pressure to machine.Following stored errors:F6E1 inlet- no/low water pressureF5E1- Door stuck openRemoved supply valve from unit. Water is only trickling in from water supply. Advised to continue to work with plumber.Verbal signature acknowledged
Near Newark, NY 14513
Dave F
Job Details: 09/03/2020
WASHER MAYTAG MVWB835DC3 User interface not responding. Turns on but will not change cycle . Ordering ui and control .; ordrng 1 W11120178 (console) and 1 W11170706 (cntrl-elec)
Near Phelps, NY 14532
Dave F
Job Details: 09/03/2020
DISHWASHER WHIRLPOOL WDF590SAJM0 Replaced wash sump . Tested unit in diagnostics. Unit tested good .; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
Near Rochester, NY 14609
Tanner
Job Details: 09/03/2020
REFRIGERATOR WHIRLPOOL ED2CHQXVQ02 Q1 no Q2 no Q3 no Complaint of water stream spraying everywhere when using dispenser. Tested dispenser and found pin hole leak in water tube. Ordering new water tube.; ordrng 1 8201537 (Water tubing)
Near Rochester, NY 14626
James
Job Details: 09/03/2020
REFRIGERATOR KITCHENAID KRSF505ESS00 "Q1 n. Q2 n. Q3 n. Unit not cooling. Partial frost pattern, indicates sealed system leak. Need fresh food evap and compressor. 5 years warranty on parts and labor for sealed system. ; ordrng 1 W10779331 (compressor) and 1 WPW10643261 (evaporator)"
Near Sodus, NY 14551
Evan
Job Details: 09/03/2020
RANGE KITCHENAID KGRS505XSS02 Replacing ignitor in lower oven due to unit failing to run bake cycle. Wire at ignitor had broken. Replaced ignitor. Tested oven. Unit tested good replaced burner for very uneven flame at burner. Replaced burner head but now ignitor will not function. Ignitor will need to be replaced. Ordering ignitor ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
Near Newark, NY 14513
Dave F
Job Details: 09/03/2020
WASHER MAYTAG MHW5630HC0 Called techline SR 7728722968 . Unit is still leaking but from the dispenser area . Techline said that there is a new pointer out and to order dispenser from manufacturer. Also replace stator motor . Remove the coupler .; ordrng 1 W11465533 (Dispenser) and 1 W11354541 (Motor)
Near Sodus, NY 14551
Evan
Job Details: 09/03/2020
DRYER GE GTUP270EM1WW Replacing drum bearing and slides due to unit causing lots of noise while in spin. Replaced all parts. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 2 WE1M504 SLIDE-WH
Near Rochester, NY 14615
James
Job Details: 09/03/2020
REFRIGERATOR FRIGIDAIRE FGEF3055MFE Q1 n q2 n. Q3 n. Unit not heating. Tested all elements. No neutral to elements. Need control and overlay. ; ordrng 1 316419828 (overlay) and 1 5304495521 (kit)
Near Webster, NY 14580
Tanner
Job Details: 09/03/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 Q1 no Q2 no Q3 no Complaint of FC door not closing. Has been this way for awhile. No cool in FC. Inspected FC door and gasket is approximately 1/2 inch from cabinet. Massive ice build up in unit. Defrosted unit. Reassembled unit and door closes properly. Advised customer 24 hours before putting contents in freezer.
Near Rochester, NY 14626
James
Job Details: 09/03/2020
FREEZER WHIRLPOOL WRX988SIBM03 Replaced user interface and freezer light. Tested icemaker and fans in diagnostics. Customer is to monitor.
Near Farmington, NY 14425
Dave F
Job Details: 09/03/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 0 in freezer section . Ice maker has E2 error code . Ice maker motor fault . . Ice maker fill is working . All thermistors pass . Replaced ice maker . Ice maker cycled and called for water . Tightened handles on refrigerator as they were loose . Unit tested good .; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
Near Irondequoit, NY 14609
Evan
Job Details: 09/01/2020
WASHER WHIRLPOOL WTW4816FW2 Customer stating that unit is not level and machine is moving around room. Upon inspection discovered that left side feet needed to be raised and level. Raised feet and confirmed unit was level. Ran unit on high spin to confirm unit was not moving. Unit tested good. ; dspstn on spec-tagged invntry: 1 W10780045 SUSPENSION
Near Webster, NY 14580
Evan
Job Details: 09/01/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replacing separator due to unit letting warm air into ice chute causing ice to melt and drip onto tray. Replaced separator. Unit tested good
Near Walworth, NY 14568
Evan
Job Details: 09/01/2020
RANGE JENN AIR JES8850CAS02 Replacing control board due to unit failing to accept commands. Unit would continually flash feature not available. Replaced control and tested unit. Unit tested good
Near Penfield, NY 14526
Evan
Job Details: 09/01/2020
DISHWASHER GE PDWT180R10SS Customer stating that unit will not clean properly and also is leaking. Discovered that dispenser door is broken causing unit to leak soap into cycle. This may be potential cause for leak due to unit oversudsing. Quoted customer to replace dispenser. Customer does not want to proceed at this time. Service call fee is on job 94319
Near Rochester, NY 14618
Tanner
Job Details: 09/01/2020
REFRIGERATOR GE HRQ16N3BGS Q1 no Q2 no Q3 no Complaint of no cool in FF section. Customer stated can feel cold air coming from front of unit. Inspected gasket and observed mullion is not engaging. The mullion on this unit is approx 1 inch too small and does not reach the catch at the top of the cabinet. When mullion does not engage you can see into unit when doors are closed. Cold air escaping unit. Quoted customer for repair. Customer researching options on repair. New home purchase that did not disclose refrigeration as faulty. Customer will reach ATEC if they opt to proceed. Used foam tape to create a better seal of cabinet and advised to only open right hand door. Verbal signature acknowledged
Near Webster, NY 14580
Evan
Job Details: 09/01/2020
DISHWASHER MAYTAG MDB8949SAB1 Customer stating that unit is not responding to commands and some keys on keypad don’t work. Discovered silver migration on ribbon cable. This is causing issue. Ordering key pad. Quoted $76.40 for labor. Technician to call techline to cover part cost next time in home. ; ordrng 1 W10811164 (CONSOLE (BLACK) )
Near Rochester, NY 14620
Tanner
Job Details: 09/01/2020
REFRIGERATOR AMANA ART308FFDM03 Q1 no Q2 no Q3 no Complaint of no cool in FC. Looked in back of freezer saw ice on evaporator cover. Removed cover and found build up of ice in upper right corner of evaporator from capillary tube. Unit is low on refrigerant and refrigerant is not filling entire evaporator. Restarted unit after defrosting with steam and observed frost pattern only cover 20% of evaporator. Needs sealed system repair. Due to cost of repair customer is shopping replacement. Will contact ATEC. If they opt to repair.
Near Rochester, NY 14618
Tanner
Job Details: 09/01/2020
DISHWASHER WHIRLPOOL MDB8989SHZ0 Q1 no Q2 no Q3 no Dishwasher not washing. Customer has to scrub dishes after cycle. This has been an ongoing issue since Purchase.Following stored errors:NoneStarted diagnostics test cycle. Let fill cycle run. Checked water and water in machine is ice cold. Drained and ran additional fill cycles. Took unit 3 fills to get sufficiently hot water. In a real wash cycle this could be the final rinse when unit is finally getting hot water. Advising customer to prime water at sink prior to starting wash cycle. Directed customer to machine features that can assist with water temperature. Machine performing as designed.
Near Rochester, NY 14609
Tanner
Job Details: 09/01/2020
REFRIGERATOR WHIRLPOOL WRF560SEYB05 "Q1 no Q2 no Q3 no Complaint of freezing in the FF section in some areas. Took temperatures of various contents in FF section measured 37 degrees on contents towards top of cabinet and 34 degrees on contents in lower sections of cabinets. Measured FC at -1 degrees. Confirmed gasket is sealing to cabinet. Customer does have contents in FF section pushed to back wall. Advising customer on use and care for unit. Moisture control is on. Adjusted cooling down on FC and FF section by 1. Customer handed broken piece of plastic from door. This is the door stop. Ordering new door stop.; ordrng 1 W10397055 (Door stop), dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER"
Near Webster, NY 14580
Tanner
Job Details: 09/01/2020
DRYER WHIRLPOOL WGD8500BC0 "Q1 no Q2 no Q3 no Replaced pulley and rollers for this unit l. Belt ordered is not the proper part number nor does it fit this machine. Ordering new drive belt.; ordrng 1 WP8547157 (Belt drive), dspstn on spec-tagged invntry: 1 279640 PULLEY-IDLER and 1 661570V BELT"
Near Rochester, NY 14606
Tanner
Job Details: 09/01/2020
REFRIGERATOR WHIRLPOOL WRT148FZDB00 "Q1 no Q2 no Q3 no Complaint of no cool in FF section. Ice maker overflowing with ice. Inspected back of freezer and snowy ice build up on evaporator cover is present. Tested defrost and element turned on. Replaced defrost thermistor. Inspected ice maker. Bale arm is in up position but still making ice. Ice maker not reading bale arm position. Ordering new ice maker.; ordrng 1 4317943 (Icemaker), used 1 W10383615 (Defrost thermistor) from stock"
Near Brighton, NY 14620
Tanner
Job Details: 09/01/2020
WASHER WHIRLPOOL WTW7500GC2 "Q1 no Q2 no Q3 no Complaint of no drain. Loud noise during drain and spin. Customer provided video of complaint. Sounds as if something is underneath basket causing poor drain and friction during spin. Unable to remove basket due to basket seized to gearcase. Ordering new gearcase, drain pump.; ordrng 1 W10868473 (Gearcase) and 1 W10727777 (Drain pump)"
Near Victor, NY 14564
Dave F
Job Details: 09/01/2020
DISHWASHER KITCHENAID KDTM504EPA2 Replaced tub and tracks that were broken . Original tub had holes for the LED lights . New tub does not have the holes . Spoke with customer about the led lights inside unit . Customer agreed that the unit did not need them .
Near Penfield, NY 14526
Dave F
Job Details: 09/01/2020
MICROWAVE WHIRLPOOL WML55011HS3 Customer said microwave was heating by itself . Burned customer hand . Took picked of turn table . Turn table looks melted and has a raised spot . Called techline SR 7728695154 unit does work as expected but it is a concern . Was transferred to safety line .spoke with safety about the unit . Safety is going to call customer and speak with them .
Near Rochester, NY 14623
Tanner
Job Details: 09/01/2020
WASHER MAYTAG MVWX655DW0 "Q1 no Q2 no Q3 no Complaint of no wash. Arrived at machine and basket was full of water. Plugged unit in. Unit was in a paused wash cycle. Cancelled wash cycle and unit drained out entirely.No stored errors on this unit. Ran service diagnostics cycle. During cycle during agitation unit made loud scraping noise. Unit would not shift into spin. Inspected underneath unit and entire lower assembly covered in oil and black specs from drive motor. Gear case leaked oil. Seized gearcase caused rubbing on belt. Ordering gearcase, splutch kit, and drive belt. Advising customer space around unit must be cleared at time of scheduled repair.; ordrng 1 W11035751 (Gearcase) and 1 W10721967 (Splutch kit) and 1 W10528947 (Hub) and 1 WPW10006384 (Drive belt)"
Near Hilton, NY 14468
James
Job Details: 09/01/2020
WASHER WHIRLPOOL WTW5000DW1 "Q1 n. Q2 n. Q3 n. Unit not spinning due to worn hub. Replaced hub and tested. Basket leans to to right with washer level. Tub spinning off balance. Teeth on washplate stripped. Need gearcase and washplate. Bad gearcase will ruin new hub. ; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10752283 (washplate) and 1 W11035751 (gearcase), dspstn on spec-tagged invntry: 1 W10528947 HUB"
Near Rochester, NY 14610
Evan
Job Details: 09/01/2020
WASHER MAYTAG MVWB766FW1 Replacing control and console due to unit flashing f6e2 code and not accepting commands. Replaced both parts. Tested unit. Unit tested good.
Near Spencerport, NY 14559
James
Job Details: 09/01/2020
DRYER MAYTAG MED6000XW1 Q1 n. Q2 n. Q3 n. Unit squeaking due to worn rollers. Need rollers and idler pulley. 106.75; ordrng 1 W10837240 (idler pulley) and 4 WPW10314173 (support)s
Near Rochester, NY 14606
James
Job Details: 09/01/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Replaced control and light switch. Found old switch would move and cause control to short.
Near Brockport, NY 14420
James
Job Details: 09/01/2020
WASHER WHIRLPOOL WFW8620HC2 Q1 n. Q2 n. Q3 n. Unit not draining cleaned pump and found no obstructions. Need pump ; ordrng 1 W11316609 (pump-water)
Near Rochester, NY 14623
Steve
Job Details: 09/01/2020
REFRIGERATOR WHIRLPOOL WRT519SZDD02 Replaced evaporator fan motor for slow fan causing glacier ice in freezer and leaking in fresh food section; used 1 WP2315539 (EVAP FAN) from stock
Near Brighton, NY 14610
Evan
Job Details: 09/01/2020
RANGE WHIRLPOOL WFG374LVB1 Customer stating that unit is failing to operate burners and oven will not ignite. Customer explained that power had recently gone out at home. After cycling power on unit burners began to operate. Oven also began to function. Power outage likely caused issue. Unit itself now testing good