Near Rochester, NY 14610
Evan
Job Details: 05/22/2019
DISHWASHER KITCHENAID KUDS35FXSS5 Customer stating unit is still leaking from corners of door. Ran diagnostic cycle. Unit was flashing error code 10-1 for dispenser motor electrical problem. Ran diagnostic cycle unit Completed cycle as it should. Gasket that was previously installed was not even reinstalled gasket correctly. Ran diagnostic cycle again. Could not get unit to drip at corners. Unit tested good customer to contact office if issues persists ATEC WARRANTY
Near Rochester, NY 14625
Evan
Job Details: 05/22/2019
DISHWASHER FRIGIDAIRE FRID24740F0A Customer stated that UI was not accepting commands and unit was stopping itself during cycle. Upon inspection discovered that customer was selecting cycle but never hitting start for cycle to begin. Went over proper cycle selection with customer and control panel functions. Ran full quick wash while in home unit completed cycle as it should. Customer to run full normal cycle and contact office of issue is to persist. Collecting service call fee
Near Webster, NY 14580
Evan
Job Details: 05/22/2019
MICROWAVE WHIRLPOOL WMH32519HT2 "Replaced diode due to unit making sputtering noise when starting cycle. Noise is intermittent and does not happen each cycle. Unit is still making noise after replacement of diode. Noise is coming from transformer. Ordering transformer ; ordrng 1 W10836753 (TRANSFORMER ), used 1 WPW10492276 (DIODE) from stock"
Near Penfield, NY 14526
Evan
Job Details: 05/22/2019
DISHWASHER MAYTAG MDBH969AWB5 Customer stated unit was leaking from door and was not cleaning properly. Upon inspection discovered that door seal was worn on left side causing leaking. Also discovered that unit was missing chopper. Ordering door seal and chopper ; ordrng 1 W10083957V (CHOPPER ) and 1 W10542314 (DOOR SEAL )
Near Hamlin, NY 14464
David
Job Details: 05/22/2019
DRYER AMANA NED4655EW1 "Replaced thermal cut off and thermal fuse due to unit not heating. Checked venting. Recommending that the venting be replaced; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 279838 ELEMENT , used 1 WP3390719 (FUSE-THERMAL) from stock"
Near Rochester, NY 14624
David
Job Details: 05/22/2019
REFRIGERATOR KITCHENAID KFIS29BBBL00 Unit is building ice in the freezer due to a clogged drain tube. Cleared ice from freezer and cleaned tube.
Near Rochester, NY 14619
David
Job Details: 05/22/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Unit was not making ice. Freed stuck ice cubes that were preventing the mold from turning. Unit tested good afterwards. Had unit fill. Customer to monitor. If problem persists pre order w10300024 ice maker. Icemaker seal is making good contact with the ice bucket.
Near Rochester, NY 14616
David
Job Details: 05/22/2019
RANGE WHIRLPOOL WFG320M0BS3 Customer complaint of broil taking too long/ cycling off too often. Preheated broil to 525. Sr7724901687Oven cycling at an average of 495. Calibration was set at -20 calibrated to +10 documented with tech line.
Near Rochester, NY 14608
David
Job Details: 05/22/2019
RANGE WHIRLPOOL WFG320M0BW2 Unit was in control lock. Removed control lock. Oven and burners testing good.
Near Rochester, NY 14618
David
Job Details: 05/22/2019
REFRIGERATOR GE TFX22ZAS "Defrost heater was open . Ordering heater. ; ordrng 1 WR51X442 (heater,defrost), dspstn on spec-tagged invntry: 1 WR55X10942P CONTROL"
Near Rochester, NY 14618
David
Job Details: 05/22/2019
REFRIGERATOR WHIRLPOOL GB2FHDXWQ00 Unit was. To defrosting properly. Removed frost from the evaporator and replaced faulty jazz board. Customer to monitor. ; used 1 WPW10503278 (ADC - JAZZ) from stock
Near Rochester, NY 14606
David
Job Details: 05/22/2019
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 "Found items blocking rear of both fresh food Shelves restricting airflow. Moved items Away from back wall. Restricted air to crisper and turned freezer up Quoted customer for filter EDR4RXD1 66.00 plus tax. Eat paper quote. Unable to get email address. ; rqstng P&A on 1 EDR4RXD1NOTYETPAIDFOR (FILTER), states that autho needed"
Near Brockport, NY 14420
David
Job Details: 05/22/2019
WASHER MAYTAG MHW5500FW Replaced damaged drain pump. Unit tested good.
Near Rochester, NY 14609
Shaiman
Job Details: 05/22/2019
WASHER MAYTAG MVWX655DW1 F8E1 error code on arrival. Customer concerned that machine won’t drain and spin out clothes in normal cycle; has to manually put machine into drain and spin. No abnormal operation in auto diagnostics. Control board should be replaced.; ordrng 1 W11116592 (cntrl-elec)
Near Webster, NY 14580
Shaiman
Job Details: 05/22/2019
WASHER WHIRLPOOL WFW5620HW Customer concern is the unit vibrates excessively during spin cycle. Inspected the suspension leveling feet rotor in basket. Any and all vibration appears to be normal machine operation. Called tech line to verify and document. Unit tested good.SR: 7724899994
Near Geneseo, NY 14454
Steve
Job Details: 05/22/2019
RANGE MAYTAG MER8800FZ2 Replaced broken block terminal. Installed cord and tested. The range tested good.
Near Linwood, NY 14486
Steve
Job Details: 05/22/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 The diffuser is grinding when opening and closing. Ordering diffuser; ordrng 1 W11164593 (DIFFUSER)
Near Honeoye Falls, NY 14472
Steve
Job Details: 05/22/2019
OVEN-MW COMBO KITCHENAID KBHS179BSS00 Th customer had a picture of ui showing F2E1 stuck key error code. The microwave had no saved error codes. All the keys worked as expected. If problem persists the microwave will need user interface. Quoted customer for repair. ; rqstng P&A on 1 WPW10420955 (panl-cntrl)
Near Rochester, NY 14618
Steve
Job Details: 05/22/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Customer has lowes service contract. They are going to call them
Near Rochester, NY 14618
Steve
Job Details: 05/22/2019
REFRIGERATOR AMANA ASD2625KES Found condenser coils plugged and compressor not running. The compressor was very hot. Installed a tester start device on compressor. The compressor did not start right away due to running hot. The customer is going to monitor over next day. If the compressor does not start then he is going to replace. ; rqstng P&A on 1 W10613606 (start-dev)
Near Walworth, NY 14568
Steve
Job Details: 05/22/2019
FREEZER AMANA AZF33X16DW Replaced main control and heater harness for unit not defrosting as expected. The freezer tests good.
Near Rochester, NY 14610
Steve
Job Details: 05/22/2019
DISHWASHER WHIRLPOOL KUDS35FXSS9 Replaced upper rack rails and stops for top rack falling. The dishwasher tested good.
Near Canandaigua, NY 14424
Dave
Job Details: 05/22/2019
DRYER MAYTAG MGDB765FW0 Dryer not turning on . Replaced control tested unit tested good .
Near Canandaigua, NY 14424
Dave
Job Details: 05/22/2019
COMPACTOR WHIRLPOOL GX900QPPS6 Unit not turning on pulled unit out found rodent Damage. The wires to the motor were chewed .called techline SR 7724899824 and took picture and put in job of rodent damage . Unit would need new motor W10439651 and wire harness W10830517. Not sure if the unit would need anything else .
Near Geneva, NY 14456
Dave
Job Details: 05/22/2019
DISHWASHER WHIRLPOOL WDT710PAHB1 Called techline SR 7724902945 . Tested unit in diagnostics. No error codes . Heater turns on . Wash pump is working as expected .coffee cups with the tops are not drying . Holds more water on top then can evaporate. Unit is working as expected.
Near Geneva, NY 14456
Dave
Job Details: 05/22/2019
WASHER WHIRLPOOL WTW4816FW2 Found error code F2E3 switch mismatch . Replaced control. Calibrated unit . Ran in auto diagnostics. Leveled legs . Unit tested good .
Near Geneva, NY 14456
Dave
Job Details: 05/22/2019
DRYER MAYTAG MGDC215EW2 Replaced thermal fuse due dryer not turning on . Advised customer to replace vent tested unit . Tested good .; used 1 WP3392519 (FUSE-THERMAL) from stock
Near West Henrietta, NY 14586
Steve
Job Details: 05/22/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Found the ice maker water chute was full of ice and when it called for water the water did not go into ice bin. It filled the ice bin. Removed all I e and tested. The ice maker is working as expected. The water flow is good to I e maker.
Near Caledonia, NY 14423
Steve
Job Details: 05/22/2019
OVEN WHIRLPOOL WFG505M0BS0 Replaced ignitor for weak ignitor and not keeping temps. The range tested good.
Near Palmyra, NY 14522
Dave
Job Details: 05/22/2019
DRYER WHIRLPOOL WHD5090GW0 Replaced control due to no operation. Tested unit in service diagnostics. Tested good
Near Palmyra, NY 14522
Dave
Job Details: 05/22/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 Fresh food evap is frozen . Called techline SR 7724906674 was told to follow service pointer W11092686C . Checked everything and the unit was already done in the factory . Called techline again . Found the ice build up was on the left side and the right side was clean . Mentioned that the drain pan is bowed snd the water would not drain from the left to right .and that the liner in the freshfood section is bulged under the drain pan . could possibly get a screw to pull drain down . Techline said that its non repairable . Customer is going to call whirlpool.
Near Henrietta, NY 14467
Shaiman
Job Details: 05/22/2019
RANGE KENMORE 790.909046 Replaced element unit testing good.
Near Rochester, NY 14620
Shaiman
Job Details: 05/22/2019
DRYER WHIRLPOOL WHD5090GW0 Replaced control due to F1 error code. Unit testing good.
Near Scottsville, NY 14546
Shaiman
Job Details: 05/22/2019
WASHER MAYTAG MHW6000XW1 F6E1 F5E2 upon arrival. Cleared error codes then attempted to enter diagnostics cycle. Unit then began acting erratic. Would/could not complete diagnostics cycle. Attempted to cancel out and door lock would not disengage. Unable to get motor out of braking mode. Control should be replaced. Customer declined further repair.
Near Farmington, NY 14425
Dave
Job Details: 05/22/2019
WASHER KITCHENAID KHWS01PMT3 Bearing is bad . Drum is very loose can shake by hand . Put in spin and is very loud .customer will look into buy new unit
Near Victor, NY 14564
Dave
Job Details: 05/22/2019
WASHER WHIRLPOOL WTW4950HW1 "Washer has no error codes . Found the hot water was coming in slow which could pause machine in rinse cycle and not finish . Cleaned water valve filter and ran unit in calibration and auto diagnostics. Tested good , suggested customer to get filters for the hoses on the washer to stop anything from coming to the washer ."
Near Rochester, NY 14618
Evan
Job Details: 05/22/2019
WASHER KENMORE 110.450914 Customer stated unit was not spinning out correctly. Upon inspection discovered that pressure switch was unable to sense water level and was not spinning up to full speed ; ordrng 1 WPW10514214 (PRESSURE SWITCH )
Near Farmington, NY 14425
Dave
Job Details: 05/22/2019
DRYER KITCHENAID KGHS01PMT3 Dryer making noise while running . Found there was coins in the drum arms . Removed coins tested unit . Tested good .
Near Webster, NY 14580
Evan
Job Details: 05/21/2019
REFRIGERATOR KITCHENAID KSF26C4XYY03 Replacing ice maker due to old ice maker failing to energize water valve. Replaced ice maker. Confirmed unit had 120v between L & N. Unit did not have power initially checked door harness for continuity to ice maker harness tested good. Once checking for voltage again unit had 120v. Customer to monitor and report back if issue persists. Possible door harness issue
Near Victor, NY 14564
Dave
Job Details: 05/21/2019
WASHER MAYTAG MVWX655DW1 Lid was broken at hinge. Replaced lid tested unit in auto diagnostics and calibrated. Tested good .
Near Fairport, NY 14450
Evan
Job Details: 05/21/2019
DISHWASHER WHIRLPOOL WDF760SADM0 Called customer to inform them I was in route to home. No answer left voicemail. Arrived at home customer was home but did not want service. Customer is requesting service be moved to Tuesday 5/28. Home has plumbing issue that needs to be repaired before machine can be serviced ; O-emld tckt
Near Penfield, NY 14526
Steve
Job Details: 05/21/2019
OVEN WHIRLPOOL WFE320M0ES2 Sr#7724888758 called tech line for customer stating the baker turns off after extended cook times. The control and wiring harness had already been replaced. Could not recreate the issue. Checked power and power connections as per tech line instructions to oven the oven tests good. Recommended to have landlord inspect the receptacle and breaker.
Near Fairport, NY 14450
Evan
Job Details: 05/21/2019
OVEN KENMORE 790.481438 After speaking with other techs about issue suspecting that bake element is failing. Unit is not running element once initial preheat is done. Ran test preheat and continually checked bottom panel for warmth. Could not feel consistent heat from bottom of panel. Ordering bake element ; ordrng 1 318601604 (ELEMENT)
Near Rochester, NY 14623
Steve
Job Details: 05/21/2019
REFRIGERATOR WHIRLPOOL GX5SHDXVB03 Found ice maker heater had been stuck on and tripped the fuse on harness. Ordering ice maker and harness. The light switch has failed causing no light to freezer. The freezer door rails are not fully closing door. Ordering rails. The fresh food gasket is torn causing warm air to get into fresh food section. Ordering gasket. Customer wants door bin replaced. Quoted 29.62 plus tax. ; rqstng P&A on 1 12002646 (light switch) and 1 D7824706Q (ice maker) and 1 W11368721 (GASKET) and 1 WPD7813010 (harns-wire) and 2 WPW10120018 (slide rail (frz))s and 1 WPW10289497 (bin-cntlvr)
Near Rochester, NY 14620
Steve
Job Details: 05/21/2019
DRYER WHIRLPOOL LE6150XSW0 Replaced broken thermostat the was preventing dryer from heating. The dryer tests good.
Near Rochester, NY 14622
Steve
Job Details: 05/21/2019
DISHWASHER WHIRLPOOL KUDS35FXSSA Found a knife on floor of dishwasher and rinse aid cap on incorrectly. The rinse aid can cause over sudsing . Remove all he suds and the dishwasher tested good. Found the screws holding front panel are loose. Tightened all the screws.
Near Rochester, NY 14607
Steve
Job Details: 05/21/2019
REFRIGERATOR MAYTAG MFF2558VEM10 Found the ice maker was not calling for water causing no ice production. Replaced ice maker and it tested good. ; used 1 W10884390 (ICEMAKER) from stock
Near Rochester, NY 14609
Steve
Job Details: 05/21/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Replaced compressor and dye drier for no cool. The refrigerator tested good. ; used 1 WPW10143759 (DRIER-UV DYE) from stock
Near Pittsford, NY 14534
Steve
Job Details: 05/21/2019
REFRIGERATOR MAYTAG MFC2061KES7 "S38253The drain tube in the freezer was plugged with ice, causing ice accumulation in the defrost tray and the freezer floor.I Replaced the drain tube and removed all the ice accumulation in the freezer.The refrigerator checks good."
Near Spencerport, NY 14559
David
Job Details: 05/21/2019
OVEN KITCHENAID KODE500ESS02 Found keypad installed incorrectly allowing vent to enter UI. Compartment. Put foil tape over vent seams and installed new UI. Customer to monitor.
Near Spencerport, NY 14559
David
Job Details: 05/21/2019
REFRIGERATOR MAYTAG MRT711SMFZ00 Replaced evaporator and drier due to a low charge. Unit began cooling after insrall
Near Rochester, NY 14619
Shaiman
Job Details: 05/21/2019
WASHER MAYTAG MVWC565FW0 "Customer concerned with unit not starting, only an audible click at the beginning of a cycle. F7E5 F5E3 codes present. Cleared codes. Lid lock tested fine in manual diagnostics. Tested agitation and spin also. Ran auto test and all functions worked but F5E3 code returned. When trying to start a normal cycle, lid lock does not engage. Replacing lid lock and control. ; ordrng 1 W11116594 (cntrl-elec) and 1 W11307244 (LID LOCK)"
Near Brockport, NY 14420
David
Job Details: 05/21/2019
WASHER MAYTAG MHW5500FW Checked drain clean out - drain was clear. Pump unable to drain machine. Ordering a new DP.; ordrng 1 WPW10605427 (pump-water)
Near Rochester, NY 14617
David
Job Details: 05/21/2019
OVEN MAYTAG MGR8800FZ0 Replaced sticking hinges. Unit tested good.
Near Rochester, NY 14622
David
Job Details: 05/21/2019
REFRIGERATOR JENN AIR JFC2089HPY Unit is nOr cooling due to. Low side leak which damaged the compressor. Quoted for compressor. ; dspstn on spec-tagged invntry: 1 W11092625 COMPRESSOR
Near Webster, NY 14580
Dave
Job Details: 05/21/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Seal on the freezer was not sealing all the way . Reseated gasket and sealed the door cabinet. Tested unit tested good .
Near Victor, NY 14564
Dave
Job Details: 05/21/2019
DISHWASHER KITCHENAID KDTM404EBL1 Dishwasher insulation was wet dishwasher was leaking . Tested unit in auto diagnostics tested good . Customer mentioned some times when pushing cancel the drain pump doesn't turn on . Was error codes for drain pump F8E1 and F8E2 ohm out drain pump and ohms were good . Checked everything . All working as expected. Water leaking might have been caused by tidal waving . Adjusted legs for door hitting tub .customer will monitor.; dspstn on spec-tagged invntry: 1 W10914557 PUMP-DRAIN
Near Victor, NY 14564
Dave
Job Details: 05/21/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 Unit turning off by itself .43 freshfood 9 in freezer tested call thermistors tested good . Tested unit in test 4 Called techline SR 7724248440 told to check power at outlet tested good . Tested both. Evap fans and condenser fans tested good . Was told to order control boards . Ordering all boards . If problem persists order after may need to check evap fans both . Led lights . Ice maker . 3 way valve . ; ordrng 1 W10804160 (cntrl-elec) and 1 W10894103 (cntrl-elec) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)
Near Webster, NY 14580
Dave
Job Details: 05/21/2019
REFRIGERATOR WHIRLPOOL GX5FHTXVB03 Right hand door is loose . Found the bottom side of the door is broken .would need a new door 12978075BQ . Door is discontinued. Broken door should not hurt the function of the unit .Light bulb out is fresh food section.. Customer is going to by new bulbs .
Near Webster, NY 14580
Dave
Job Details: 05/21/2019
REFRIGERATOR WHIRLPOOL WRF555SDHV00 Water not dispensing from dispenser but is making ice . Called techline SR7724892967 tested power from from control board . Wasn't getting any powe. Techline said to order water valve and control ; ordrng 1 W11043013 (valve) and 1 W11043763 (cntrl-elec)
Near Webster, NY 14580
Dave
Job Details: 05/21/2019
REFRIGERATOR KITCHENAID KSF26C4XYY03 Icemaker is working ran in diagnostics and ran through cycle . Icemaker also filled . Called techline SR7724893957 . Checked icemaker sensor said bin was full but it has nothing in it . Tested board . Was not putting out the correct amount of power ordering new sensor board W10898445; ordrng 1 W10898445 (cntrl-elec)
Near Rochester, NY 14615
David
Job Details: 05/21/2019
REFRIGERATOR MAYTAG MBF2258DEH00 Replaced jazz board and cleared ice from evaporator due to unit not cooling. .; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ
Near Rochester, NY 14612
Evan
Job Details: 05/21/2019
DISHWASHER MAYTAG MDB5100AWW Customer stated unit would not power on. Upon inspection discovered that relay on control board has burned out causing control to fail. Quoted customer to replace boardWP99002823 (board ) $160.00Labor $74.90S&H $ 11.11 Service call fee $89.95 Customer does not want to proceed due to age of machine Collecting service call fee
Near Rochester, NY 14616
Evan
Job Details: 05/21/2019
DISHWASHER MAYTAG MDBH979SAM1 Customer stated UI was not accepting commands. Upon inspection discovered that ribbon cable for control had silver migration running along cable. Called tech line Tech line to cover part cost Customer to pay labor and service call fee Parts authorization coverage :S25462Installed new UI Tested UI Unit tested good
Near Webster, NY 14580
Evan
Job Details: 05/21/2019
MICROWAVE MAYTAG MMV4206FZ3 Replacing control board due to clock flashing on and off intermittently and light underneath failing to light up when selecting function on UI.Replaced control board Unit tested good Part is ATEC warranty
Near Rochester, NY 14609
Evan
Job Details: 05/21/2019
DRYER WHIRLPOOL WED4800BQ1 Customer stated that unit was very noisy while in spin. Upon inspection discovered that rollers were sticking causing noise. Cleaned roller shafts. reassembled unitRan test cycle Unit tested good ; dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT
Near Rochester, NY 14623
Shaiman
Job Details: 05/21/2019
WASHER WHIRLPOOL WTW5550XW0 "Replaced actuator. Unit would not start/complete a calibration cycle. F1E2 error code now present. Checked for continuity and power from control board, good. Tested windings at motor, good. Tested capacitor, good. Tech line agent suggests changing motor and cap. Customer declining further repair.SR: 7724889524; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR"
Near Rochester, NY 14610
Evan
Job Details: 05/21/2019
DISHWASHER FRIGIDAIRE FGIB2474QF0B Customer stated unit was not drying dishes and dispenser was not working. Upon inspection confirmed both heater and dispenser were receiving power from control. Suspecting that heater is failing. Heater is only sold as full assembly with motor. Quoted customer for repair A00130309 (dispenser ) $85.005304514365 (heater) $150.00 Labor $104.65 S&H $ 11.11 Customer does not want to proceed at this time will contact office if they would like to
Near Churchville, NY 14428
Shaiman
Job Details: 05/21/2019
WASHER MAYTAG MVWX655DW1 "Replaced control, unit testing good. ; pckd up 1 W11116592 (cntrl-elec)"
Near Churchville, NY 14428
Shaiman
Job Details: 05/21/2019
DISHWASHER KITCHENAID KDTE234GPS0 "Unit would not run cycles, however would still drain and fill with water. Replaced motor, unit testing good."
Near Rochester, NY 14616
Shaiman
Job Details: 05/21/2019
DRYER WHIRLPOOL WGD4616FW1 "Door switch broke off. Replaced switch, unit testing good."
Near Leicester, NY 14481
Steve
Job Details: 05/21/2019
WASHER MAYTAG MHW5630HW0 Sr#7724897026 found the unit can not sense amount of water causing erratic operation and not spinning out properly. ; ordrng 1 W11314654 (HOSE) and 1 W11316246 (PRESSURE SWITCH) and 1 W11322901 (ACU)
Near Rochester, NY 14606
Shaiman
Job Details: 05/21/2019
WASHER MAYTAG MVWB765FW3 F3E2 error code. Water will not dispense from neither how or cold water valve of machine. ; schdld next appmnt for 5/23 THU !
Near Rochester, NY 14609
Dave
Job Details: 05/21/2019
REFRIGERATOR MAYTAG MRT318FZDM00 Refrigerator is blowing warm air . Found the refrigerator is low on refrigerant. Refrigerator would need a evaporator W10836706 and compressor WPW10507886 can get parts covered. Customer with will call maytag ; rqstng P&A on 1 W10836706 (evaporator) and 1 WPW10507886 (compressor)
Near Rochester, NY 14612
Dave
Job Details: 05/20/2019
WASHER KENMORE 110.2613241 "F0E3 and F3E2 water valve thermistor is failing and is not with range . Ordering new water valve W11173597. Found non HE soap told customer not to use that . Ran unit in calibration and auto diagnostics. Passed , filled unit with warm water but was only filling with cold .; ordrng 1 W11173597 (housing)"
Near Henrietta, NY 14467
Dave
Job Details: 05/20/2019
DISHWASHER KITCHENAID KDFE204ESS4 Replaced wash pump due to no operation. Ran unit in auto diagnostics. Unit tested good .
Near Rochester, NY 14620
Dave
Job Details: 05/20/2019
DRYER WHIRLPOOL WGD5300VW0 Dryer needs new thermal fuse . Customer has already replaced venting . Quoted customer job . Customer is just having the service call for right now and will decide on the rest of the repair.
Near Rochester, NY 14616
Dave
Job Details: 05/20/2019
DRYER FRIGIDAIRE n/a Dryer making thumping noises . Found the blower was full of lint . Customer has newer vent . Cleaned blower out . Tested unit . Tested good . Office will resend invoice to customer.
Near Livonia, NY 14487
Dave
Job Details: 05/20/2019
WASHER WHIRLPOOL WFW92HEFW0 Washer not draining and door was locked . Found the filter to the drain pump was clogged not allowing water to pass through . Removed debris . Tested unit in auto diagnostics.. tested good
Near Webster, NY 14580
Evan
Job Details: 05/18/2019
MICROWAVE WHIRLPOOL WMH32519HT2 Customer stated unit was producing noise when starting unit. Ran test cycle to replicate issue. Discovered that magnetron is failing to run consistently. Capacitor is causing issue not allowing magnetron to start running. Ordering capacitor ; ordrng 1 W10850446 (CAPACITOR )
Near Canandaigua, NY 14424
Dave
Job Details: 05/18/2019
DISHWASHER KENMORE 665.13213K901 Thermal fuse inside dishwasher had blown . Replaced fuse with w10258275 . Tested unit . Tested good .
Near Canandaigua, NY 14424
Dave
Job Details: 05/18/2019
WASHER WHIRLPOOL WTW8000BW0 Washer rotor was loose . Bearing is starting to seize tub doesn't not spin as freely as it should . Customer is going to look into buy a new unit . ; dspstn on spec-tagged invntry: 1 W10435302 BEARING and 1 WPW10178988 SENSOR
Near Rochester, NY 14618
Evan
Job Details: 05/18/2019
RANGE GE CGS990SET5SS Customer stated lower oven would not heat. Upon inspection discovered ignitor had cracked. Replaced ignitor Ran test bake cycle Unit tested good ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
Near Rochester, NY 14620
Evan
Job Details: 05/18/2019
DISHWASHER WHIRLPOOL WDT720PADM1 Replacing sump and motor due to unit leaking from diverter on to floor. Replaced sump & motor Ran diagnostic cycle Unit tested good
Near Macedon, NY 14502
Evan
Job Details: 05/18/2019
DISHWASHER WHIRLPOOL WDT720PADM0 Customer stated unit was not dispensing rinse aid into machine and items were coming out wet. Checked for error codes no codes present. Ran test cycle. Detergent door would not open. Replaced dispenser Ran diagnostic cycle Confirmed dispenser was functioning properly Unit tested good
Near Webster, NY 14580
Evan
Job Details: 05/18/2019
DISHWASHER KITCHENAID KDTE104DSS0 Customer stated that unit was running up against cabinet. Upon inspection discovered that unit was not installed properly with mounting clips on side. Reinstalled clips properly and fixed cabinet seal. Unit now shutting as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 W10300924V GASKET
Near Webster, NY 14580
Evan
Job Details: 05/18/2019
RANGE KITCHENAID KSGG700ESS1 Customer stated unit was flashing f8e0 code. Upon inspection discovered that code was for blower fan. Ohmed out fan motor at control looking for 105k unit was not displaying 105k motor had failed Also checked for 5v Dc at control to confirm hall sensor tested good Replaced fan Ran test cycle Unit tested good ; dspstn on spec-tagged invntry: 1 W11107275 BLOWER
Near Webster, NY 14580
Evan
Job Details: 05/18/2019
WASHER WHIRLPOOL MVWB766FW0 Customer stated unit was not filling with hot water. Upon inspection discovered that unit was flashing f3e2 error code (inlet water temp failure) discovered that hot valve is failing to actuate during diagnostic test cycle. Replaced valve.Ran test cycle Unit tested good
Near Rochester, NY 14606
Shaiman
Job Details: 05/18/2019
WASHER MAYTAG MVWB855DC2 "Called customer before arrival, stated the machine is working fine and there is no need to make a visit."
Near Ontario, NY 14519
Dave
Job Details: 05/18/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM13 When arriving the refrigerator is now not cooling . Found the freezer was frosted up due to the user interface malfunctioning. Defrosted freezer . Check thermistors in freezer and fresh food . Tested good . Tested heater . Tested good . Check evaporator fan and fan is not turning on ordering new fan WPW10514110 . Found the caster wheel in the left hand side was broken ordering new wheel WPW10515763; rqstng P&A on 1 WPW10514110 (motor evaporator) and 1 WPW10515763 (roller)
Near Rochester, NY 14612
Shaiman
Job Details: 05/18/2019
DRYER KENMORE 110.7002201 Faulty thermal fuse caused unit to not heat. Replaced fuse unit testing good. ; used 1 WP3392519 (FUSE-THERMAL) from stock
Near Rochester, NY 14607
Shaiman
Job Details: 05/18/2019
WASHER FRIGIDAIRE FWT647GH50 "Customer concerned that the water is not draining out completely, water is still present in tub after spin cycle. Filled unit with water then drained. Drain pump seems to be working fine. Inner basket and drive pulls must be replaced. Customer declined further repair."
Near Rochester, NY 14619
Shaiman
Job Details: 05/18/2019
DRYER KENMORE 417.931422 Motor is frozen. Motor should be replaced. Customer declined repair.
Near Henrietta, NY 14467
Shaiman
Job Details: 05/18/2019
WASHER GE GUD27EFFMWW "27, 28, 19, error codes on arrival. Customer concerned about an unusual noise during agitation. No relevant error codes. Tested fill, agitation, drain and spin; then set machine in a normal cycle & observed machine behavior with customer presence. We did not notice any unusual sounds. Could not recreate any issues at time of visit. Unit testing good."
Near Pittsford, NY 14534
Shaiman
Job Details: 05/18/2019
DISHWASHER KITCHENAID KDTE204EPA1 Glass in pump prevented unit from draining. The added stress due to the glass caused pump to run louder than normal. Replaced pump. Unit testing good.
Near Webster, NY 14580
Evan
Job Details: 05/18/2019
WASHER WHIRLPOOL WFW75HEFW0 Customer stated unit was leaking from rear of machine. Upon inspection discovered unit was slowly dripping from drain pump filter. Rubber gasket on filter had come out of channel causing water to slowly drip. Reseated gasket and reinstalled filter Ran multiple test cycles and observed filter housing while unit was draining. Could not replicate issueUnit tested good
Near Fairport, NY 14450
Dave
Job Details: 05/18/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced fresh food door . Made sure the unit was sealing good . Tested good.
Near Fairport, NY 14450
Dave
Job Details: 05/18/2019
REFRIGERATOR KITCHENAID KRMF706EBS00 Replaced user interface due to not defrosting. Tested unit . Tested good .
Near Fairport, NY 14450
Dave
Job Details: 05/18/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced fresh food door . Made sure the unit was sealing good . Tested good.
Near Livonia, NY 14487
Steve
Job Details: 05/18/2019
WASHER MAYTAG MHWE450WW01 Customer complaining of unit not going into highest spin. Tested washer and after cleaning out the clean out on the pump it would not lock. Pushed in all the wire connections at the motor control module and then it locked. Tested washer in drain and spin and it would not go into high spin. The waste needs motor control unit and door latch. ; rqstng P&A on 1 WP8183196 (cntrl-elec) and 1 WP8183270 (latch)