Near Phelps, NY 14532
Dave
Job Details: 07/10/2019
REFRIGERATOR WHIRLPOOL WRB329DMBW00 Checked refrigerator temperatures. Temperatures were good . . Made some adjustments to the temperature settings. Moved the shelf on top to help the airflow on top . Explained the damper and being cold towards that . Customer will monitor.
Near Rochester, NY 14606
Shaiman
Job Details: 07/10/2019
WASHER MAYTAG MVWX655DW1 "Replaced latch and control. Shipping knob to customer. Unit testing good. ; ordrng 1 WPW10562155SHIPDIRECT (SHIP DIRECT), dspstn on spec-tagged invntry: 1 W10528947 HUB"
Near Avon, NY 14414
Steve
Job Details: 07/10/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Found evaporator fan motor not staring in diagnostics. Restarted unit with same result. Ordering control and fan. ; ordrng 1 W11043763 (cntrl-elec) and 1 WPW10276647 (motor-evap)
Near Canandaigua, NY 14424
Dave
Job Details: 07/09/2019
WASHER MAYTAG MVWB835DW3 Drain pump is loud while running . Ordering new drain pump W10876600; ordrng 1 W10876600 (drain pump)
Near Fairport, NY 14450
Dave
Job Details: 07/09/2019
REFRIGERATOR KITCHENAID KDDO24RVX00 Called techline SR 7725225123 . they were looking for installation instructions for unit but the only ones we find are service matters W10405349 . That is a different looking kit then the one that was ordered room service pointer W10407535 . . Techline said to remove the middle support and install the bigger one and the third support to take off completely and let the rest hang. Waiting on any further information .; saved tckt
Near Victor, NY 14564
Dave
Job Details: 07/09/2019
WASHER MAYTAG MHW3505FW0 User interface is burned due to a malfunction on the board . Ordering Control W11201283 and user interface W10911040; rqstng P&A on 1 W10911040 (panel-cntl) and 1 W11201283 (cntrl-elec)
Near Rochester, NY 14612
David
Job Details: 07/09/2019
REFRIGERATOR WHIRLPOOL MFF2558FEZ01 Replaced torn ff gaskets.
Near Canandaigua, NY 14424
Dave
Job Details: 07/09/2019
DISHWASHER GE GDT720SSF0SS Replaced rubber hoses between each motor . Tested unit . Unit has no leaks and tested good .
Near Fairport, NY 14450
Dave
Job Details: 07/09/2019
RANGE KITCHENAID KSGG700ESS1 Replaced panel on unit due to damage . Tested unit . Tested good .
Near Fairport, NY 14450
Dave
Job Details: 07/09/2019
DISHWASHER KITCHENAID KDFE104DSS4 Wash pump humming . Not turning on . Needs new sump WPW10605057 . Customer called kitchen aid . Auth code KL3D200APL1 . Replaced sump . Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
Near Victor, NY 14564
Dave
Job Details: 07/09/2019
DISHWASHER JENN AIR JDTSS244GP0 Found error code F6E3 over suds .ran unit in auto diagnostics tested good . No left over suds in unit . Checked control and reseated all connections to the control . Ran in auto diagnostics again . Light was working on the front when in diagnostics. Light in regular cycle works as well . All functions are working as expected.
Near Rochester, NY 14612
David
Job Details: 07/09/2019
WASHER MAYTAG MHW9000YW Unit is displaying a communication error due to a faulty mcu ordering mcu door latch and control. ; rqstng P&A on 1 W10427975 (cntrl-elec) and 1 WP8183270 (latch) and 1 WPW10374126 (cntrl-elec)
Near Rochester, NY 14623
Shaiman
Job Details: 07/09/2019
WASHER MAYTAG MVWC565FW1 Machine would not turn on. Replaced control board. Unit testing good.
Near Henrietta, NY 14467
Shaiman
Job Details: 07/09/2019
DRYER MAYTAG MEDC465HW0 Customer concerned about unit not starting. The door was not being closed all the way. Adjusted latch to close easier. Repair successful.
Near Honeoye Falls, NY 14472
Shaiman
Job Details: 07/09/2019
WASHER MAYTAG MVWB835DW3 "Customer concerned about extremely long and fluctuating wash times, clothes coming out dry and/or barely washed and clothes not spinning out completely. F8E1 F0E4 codes stored. Replaced valves. Repair successful."
Near Webster, NY 14580
David
Job Details: 07/09/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Left side door is caved in at switch contact. Ordering shim. ; ordrng 1 WP2177331 (plastic-sq)
Near Williamson, NY 14589
David
Job Details: 07/09/2019
REFRIGERATOR WHIRLPOOL WRS321SDHW01 Replaced control. Water still not working. Rechecked harness. Ordering UI and water switch per techline. ; ordrng 1 W11163767 (SEPARATOR) and 1 W11214887 (CONTROL)
Near North Chili, NY 14514
Shaiman
Job Details: 07/09/2019
WASHER MAYTAG MVWB765FW0 See asurion dispatch; dspstn on spec-tagged invntry: 1 W10811956 GEARCASE
Near Rochester, NY 14612
David
Job Details: 07/09/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Customer had an event where warm air had entered the freezer. Frost has gone away at this point. Adjusted freezer door closure for a tighter seal. Customer to monitor.
Near Rochester, NY 14616
David
Job Details: 07/09/2019
REFRIGERATOR AMANA ABB1921BRM00 Unit experienced an event where the freezer melted. Checked evaporator and condenser fans for operation. Full frost pattern. All loads testing good in diagnostics. Customer is going to monitor
Near Rochester, NY 14624
Steve
Job Details: 07/09/2019
REFRIGERATOR MAYTAG MFT2776FEZ00 "Pex 53960319 sr#7725283598 the fresh food evaporator was frosted causing warm temps. Removed frost. Replaced fan and harness that has defrost thermostat. Zip tied and taped thermistor. Caulked liner where it meets,cabinet. Changed setting on ui to manual defrost every day. Called tec line and found customer has a product exchange number. Tech line documented and referred customer to customer service. The freezer led is out also causing no lights in freezer and part of ff section. ; rqstng P&A on 1 W10830288 (cntrl-elec) and 1 W10843055 (cntrl-elec) and 1 W11205083 (MODULE) and 1 WPW10501260 (cover-evap), dspstn on spec-tagged invntry: 1 W11033168 HARNESS , states that autho needed"
Near Webster, NY 14580
David
Job Details: 07/09/2019
REFRIGERATOR MAYTAG MFF2055FRZ00 Unit was building moisture in the door mullion. Turned on moisture control for the customer. Water filter part number: EDR1RXD1
Near Penfield, NY 14526
Evan
Job Details: 07/09/2019
DISHWASHER KITCHENAID KDFE104DSS5 Customer stated that unit was not filling with water. Upon inspection checked for error codes. Unit was displaying code 6-4 for float switch testing open. Inspected float and cleared debris from under float. Inspected actual switch discovered switch was stuck in open position. Unjammed switch and ran test cycle. Unit completed cycle as it should. Ran normal cycle to confirm function outside of diagnostic mode. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
Near Pittsford, NY 14534
Evan
Job Details: 07/09/2019
WASHER WHIRLPOOL WFW75HEFW0 Customer stated that unit was flashing door lock light but was stuck shut. Unplugged unit upon arrival. Plugged unit back in door unlocked. Checked for error codes. No codes were present. Ran diagnostic cycle. Unit completed cycle as it should. Has customer start load while In home. Unit tested good
Near Livonia, NY 14487
Steve
Job Details: 07/09/2019
OVEN WHIRLPOOL WFE540H0ES0 ReplAced socket for persistent light bulbs blowing. The range tested good.
Near Rochester, NY 14624
Steve
Job Details: 07/09/2019
FREEZER WHIRLPOOL WRX735SDHZ01 "Sr#7725080993 called tech line for persistent freezing in fresh food section. Tech line wants customer to raise freezer temp to 3 degrees and set ff temp to 39 and wait three days to check temps again. If still to cold, to raise ff temp in a one degree increment and wait three days until temps are correct in refrigerator. Customer is going to call customer service and home depot.."
Near Palmyra, NY 14522
Dave
Job Details: 07/09/2019
REFRIGERATOR KITCHENAID KRFF302EWH01 Refrigerator clicking while operating. Found the control or the start device may be clicking while operating. Ordering control and start device.; ordrng 1 W10873801 (start-dev) and 1 WPW10317076 (cntrl-elec)
Near Rochester, NY 14606
Steve
Job Details: 07/09/2019
REFRIGERATOR AMANA ART308FFDW01 Found evaporator fan motor not running causing no cool in refrigerator. Removed ice and replaced fan motor. ; used 1 WP2315539 (MOTOR-EVAP) from stock
Near Rochester, NY 14609
Evan
Job Details: 07/09/2019
WASHER WHIRLPOOL WTW7500GC2 Customer stated unit was not draining properly. Checked for error codes. Unit was displaying code f0e5 for unbalanced load. Customer is overloading unit causing unit not to spin out correctly. Cleared code and ran test cycle. Spoke with customer about proper loading. Unit tested good
Near Rochester, NY 14621
Evan
Job Details: 07/09/2019
RANGE WHIRLPOOL WFG515S0ES1 Customer stated unit was not lighting front left burner. Upon inspection discovered that ignitor had cracked causing issue. Replaced burner head. Tested burner. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 07/09/2019
DISHWASHER WHIRLPOOL WDF520PADM6 Replacing drain hose due to check valve sticking causing unit not to drain properly. Replaced drain hose. Ran test cycle. Unit tested good.
Near Penfield, NY 14526
Evan
Job Details: 07/09/2019
WASHER KENMORE 110.2810231 Customer stated unit would flash UL load occasionally. Checked for error code. Unit displaying f51 error code (unbalanced load) ran test cycle. Unit completed cycle as it should. Ran unit on high spin to listen to bearing. Unit is quiet bearing testing good. Spoke with customer about possible causes for issue. Code is being caused by either suspension or basket sticking on drive shaft. Unable to determine real cause of issue at this due to to unit functioning as it should while tech is in home. Quoted customer to replaced bearing and drive shaft if issue persists. Customer to monitor and contact if they would like to proceed; dspstn on spec-tagged invntry: 1 W10435302 BEARING
Near Rochester, NY 14609
Evan
Job Details: 07/09/2019
DRYER AMANA NGD4655EW1 Customer stated unit was not heating. Upon inspection discovered that thermal fuse tested open. Replaced fuse. Ran test cycle. Unit tested good ; used 1 WP3392519 (FUSE-THERMAL) from stock
Near Rochester, NY 14622
Steve
Job Details: 07/09/2019
REFRIGERATOR WHIRLPOOL WRFA60SMHN Replaced both handles on fresh food doors for damage under thirty days. The doors are good.
Near Rochester, NY 14617
Steve
Job Details: 07/09/2019
DISHWASHER KITCHENAID KDTM404ESS1 Replaced motor sump for not cleaning dishes. Replaced lower spray ram for not able the fasten to sump. The dishwasher tested good.
Near Rochester, NY 14615
David
Job Details: 07/09/2019
WASHER MAYTAG MHW5500FW0 Bolt on rotor had broken off in its socket will need to be drilled out and replaced with a new bolt ordering bolt; rqstng P&A on 1 W11253212 (SCREW)
Near Rochester, NY 14617
David
Job Details: 07/09/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Food freezing in the fresh food section. Raised left door to mAke a tighter ice room seal and plugged air bleed in the crisper.
Near Rochester, NY 14626
David
Job Details: 07/09/2019
REFRIGERATOR MAYTAG MBF2258XEW1 An ice sheet on the bottom of the freezer was keeping the door ajar. Replace plugged drain tube and cleaned ice from freezer and racks. Verified ice maker operation. ; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN
Near Spencerport, NY 14559
Shaiman
Job Details: 07/09/2019
DRYER ROPER RGD4516FW0 Retainer clip for the roller broke off causing a loud noise. Installed new clip; unit testing good.
Near Brockport, NY 14420
Steve
Job Details: 07/09/2019
RANGE KENMORE 790.4551281 Replaced thermostat for open thermostat that prevented bake or broil. The rabge tested good.
Near Brockport, NY 14420
Steve
Job Details: 07/09/2019
WASHER WHIRLPOOL WTW4616FW2 Apt 177 replaced lid lock for not locking and preventing wash. The washer tested good. ; used 1 W11307244 (LATCH) from stock
Near Rochester, NY 14611
Shaiman
Job Details: 07/09/2019
WASHER MAYTAG MVWB835DC3 "Customer concerned about unit taking too long to start, & clothes come out dirty. Machine was off balanced & overloaded with a comforter & a decent sized load of clothes. F9E2 code stored. Test verification cycle completed successfully. Advising customer to use smaller loads. Unit testing good."
Near Rochester, NY 14620
Shaiman
Job Details: 07/09/2019
DRYER WHITE-WESTINGHOU DE400KDW6 Forgot to plug in the door switch. Unit testing good.
Near North Chili, NY 14514
Shaiman
Job Details: 07/09/2019
WASHER MAYTAG MVWB765FW0 Replaced gear case due to oil leaking and a grinding noise. Unit testing good.
Near Nunda, NY 14517
Steve
Job Details: 07/08/2019
WASHER MAYTAG MVW655DW0 "Replaced gearcase, hub and wash plate for not agitating or spinning. ; dspstn on spec-tagged invntry: 1 W11035751 GEARCASE"
Near Dansville, NY 14437
Steve
Job Details: 07/08/2019
REFRIGERATOR MAYTAG MFI2269FRZ02 Found the water line coming to the refrigerator had a pin hole leak causing water to leak. Cut and repaired water line.
Near Fairport, NY 14450
Steve
Job Details: 07/08/2019
WASHER MAYTAG MVWC360AW0 Found the washer starts to spin but immediately stops. The washer agitates good. The lock does not disengage. Found basket speed sensor fault. Ordering actuator. ; ordrng 1 WPW10006355 (actuator)
Near Mount Morris, NY 14510
Steve
Job Details: 07/08/2019
WASHER WHIRLPOOL WTW4800XQ4 Found gear case has bad bearing causing no spin. Ordering gear case ; rqstng P&A on 1 W11255272 (GEAR CASE)
Near Rochester, NY 14618
Steve
Job Details: 07/08/2019
RANGE WHIRLPOOL WEG730H0DB0 Replaced manifold and tested. Found the front two burners and center burner are leaking at orifice holder connection. Ordering all parts. ; ordrng 1 W10552126 (holder-orf RIGHT FRONT) and 1 W10552128 (holder-orf LEFT FRONT) and 1 W10552129 (holder-orf CENTER)
Near Fairport, NY 14450
Steve
Job Details: 07/06/2019
REFRIGERATOR WHIRLPOOL LFHT1831QF1 Ordering reroute drain kit for leaking in fresh food section. ; ordrng 1 5303918261 (drain tube kit)
Near Rochester, NY 14608
Shaiman
Job Details: 07/06/2019
WASHER MAYTAG MVWX655DW1 "Customer concerned about unit not completing cycles; unit stops at spin cycle however clothes spin out. F5E3 code stored. Replacing control and lid lock. ; ordrng 1 W10858095 (SWITCH) and 1 W11116592 (CONTROL) and 1 W11307244 (LATCH) and 1 WP688805 (CLIP), dspstn on spec-tagged invntry: 1 W10528947 HUB"
Near Rochester, NY 14613
Shaiman
Job Details: 07/06/2019
DRYER WHIRLPOOL WED4616FW0 Wires on the main harness by the terminals are burnt. Replacing main harness.; ordrng 1 W10450289 (WIRE HARNESS)
Near Rochester, NY 14617
Shaiman
Job Details: 07/06/2019
DRYER MAYTAG LGQ9858PW0 Door switch is faulty causing drum to continue spinning with door open. Felt on drum is also worn causing a grinding noise. Lint screen is also damaged. Replacing corresponding parts. ; ordrng 1 4392065 (MAINTENANCE KIT ) and 1 W10899578 (DRUM ASSEMBLY ) and 1 WP3406107 (DOOR SWITCH) and 1 WPW10717210 (SCREEN)
Near Rochester, NY 14619
Shaiman
Job Details: 07/06/2019
WASHER WHIRLPOOL WTW4816FW2 "Customer concerned about unit not finishing cycles; will not go past wash cycle when using certain options. However machine works as it should when using other options. Suspecting a control issue. Replacing control. ; ordrng 1 W11170319 (CONTROL), dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR"
Near Rochester, NY 14623
Shaiman
Job Details: 07/06/2019
WASHER MAYTAG MVWB765FW3 "Gear case is leaking, causing grease to get on clothes. Replacing gearcase. ; ordrng 1 W11134159 (GEARCASE)"
Near Ontario, NY 14519
Dave
Job Details: 07/06/2019
REFRIGERATOR WHIRLPOOL WRS322FDAT04 Refrigerator not staying on . Found the thermostat faulty . Replaced thermostat . Unit tested good .found the water housing is broken and leaking some water ordering housing W10862460 and screws WP489500. ; rqstng P&A on 1 W10862460 (housing) and 2 WP489500 (screw)s
Near Rochester, NY 14607
Dave
Job Details: 07/06/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Freezer temp is set to 3 degrees and is 10 degrees . Fresh food section is set to 38 and is 38 degrees . Went into diagnostics tested all thermistors . Tested good . Called techline SR 7725274296 .said to put fresh food up to 40 and have freezer set to 3 . Techline would like some recorders put in . Made sure things were sealed with putty . Will get some recorders sent out ; saved tckt
Near Brockport, NY 14420
Shaiman
Job Details: 07/06/2019
WASHER WHIRLPOOL WTW5000DW2 "Lid would not open, replaced latch and control. Unit testing good. ; dspstn on spec-tagged invntry: 1 W11307244 LATCH"
Near Rochester, NY 14624
Shaiman
Job Details: 07/06/2019
WASHER MAYTAG MVWB835DW3 Replaced control and UI. Repair successful.
Near Pittsford, NY 14534
Evan
Job Details: 07/06/2019
MICROWAVE KITCHENAID KHMS2040BBL0 Replacing door due to bottom of door cracking into 2 pieces causing customer not to be able to shut door. Replaced door. Unit tested good
Near Pittsford, NY 14534
Evan
Job Details: 07/06/2019
WASHER WHIRLPOOL WFW85HEFW1 Customer stated unit was flashing f9e1 code (long drain) and also f3e1 code (water level system)Upon inspection discovered that pump was failing to run during cycle. Replaced pump Ran diagnostic cycle. Unit tested good
Near Rochester, NY 14612
Steve
Job Details: 07/06/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Found the water valve was buzzing on arrival. Water line to icemaker was not restricted. Ordering valve; ordrng 1 WPW10341329 (water valve assy)
Near Rochester, NY 14606
Steve
Job Details: 07/06/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Found door is warped and sagging causing door to not close. Ordering door; ordrng 1 LW10599404 (dor-fip)
Near Ontario, NY 14519
Dave
Job Details: 07/06/2019
COMPACTOR KITCHENAID KUCS181T0 Door not closing on compactor . Found debris and diaper stopping the unit from going all the way in . Pull debris out tested unit tested good .
Near North Chili, NY 14514
Steve
Job Details: 07/06/2019
REFRIGERATOR MAYTAG MFI2570FEW01 There was ice in bin on arrival but not full. Tested fan and there was a long delay and lights flickering. Ordering fan and control board. ; ordrng 1 W11043763 (cntrl-elec) and 1 WPW10308033 (motor-evap)
Near Ontario, NY 14519
Dave
Job Details: 07/06/2019
REFRIGERATOR MAYTAG MFF2055FRZ00 Water filter and air filter are green .tried to reset filter no change . Power cycle unit no change . Use and care guide states should be blue to yellow then red . Called techline SR 7725270998 . Techline said they might have change the color and it is normal operating. customer instruct.
Near Fairport, NY 14450
Steve
Job Details: 07/06/2019
REFRIGERATOR WHIRLPOOL WRTXEWFYB03 Freezer is warm but somewhat cool. Fan is running. The refrigerator need a sealed system work. Recommend evaporator. The customer is going to replace due to cost of repair
Near Penfield, NY 14526
Evan
Job Details: 07/06/2019
OVEN KITCHENAID KODE500ESS04 "Customer stated unit was not powering on. Checked for 240v unit was receiving correct voltage. Checked thermal fuse for continuity. Fuse tested closed. Upon further inspection discovered that j8 connector on relay board was loose causing issue. Reseated connector. Unit powered up as it should. Ran test bake cycle for both ovens. Unit began to display f1e1 code for relay error. Checked connections on appliance manager board. All connections are seated properly. Appliance manage needs to be replaced. Ordering control and UI ; ordrng 1 W11086141 (USER INTERFACE ) and 1 W11179310 (CONTROL ), dspstn on spec-tagged invntry: 1 WP4449751 THRMST-FIX"
Near Rochester, NY 14618
Dave
Job Details: 07/06/2019
REFRIGERATOR MAYTAG MFF2258VEB4 No water getting to icemaker . When I was here last the water authority was here and he shut off the water . I went to the self tapping valve turned off and on again and cycled ice maker. Icemaker called for water and filled up . Tested good .
Near Dansville, NY 14437
Steve
Job Details: 07/06/2019
REFRIGERATOR MAYTAG MFI2269FRZ02 Rescheduled til morning ; schdld next appmnt for 7/6 SAT !
Near Rochester, NY 14610
Evan
Job Details: 07/06/2019
DISHWASHER KITCHENAID KDPE234GPS0 Customer stated unit was not heating properly items are coming out wet. Checked for error codes. Unit was displaying error code 7-1 for no heat. Let diagnostic cycle begin. Checked temperature of incoming water. Water is cold. Customer needs to run hot water at sink briefly before starting machine. This will ensure hot water is entering machine. Ran diagnostic cycle. Unit tested good
Near Rochester, NY 14617
Evan
Job Details: 07/06/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replacing sump and motor due to unit displaying error code 4-3 for wash motor not running. Replaced sump & motor. Ran diagnostic cycle. Unit tested good
Near Rochester, NY 14612
Evan
Job Details: 07/06/2019
DISHWASHER MAYTAG MDB8959SFZ4 Customer stated top rack was falling due to weld on tracks snapping causing rack to fall. Upon inspection discovered that both sides had broken. Replaced tracks and reinstalled upper rack. Ran test cycle. Unit tested good
Near Rochester, NY 14623
Steve
Job Details: 07/06/2019
REFRIGERATOR WHIRLPOOL WRT518SZFG00 The refrigerator was frosting near the front of the freezer. Caulked liner where it meets the cabinet in both the freezer and fresh food section. The refrigerator tests good. ; dspstn on spec-tagged invntry: 1 WP2163777 BLADE-FAN and 1 WP2315539 MOTOR-EVAP
Near Rochester, NY 14610
Steve
Job Details: 07/06/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM01 The refrigerator was working as expected on arrival. The ice looked good. Cleaned the coils. Customer complained the ice melted three times in last six months. The temps were good in unit and the ice was not clumpy. All fans working. The fresh food evaporator is not frosted at all. Customer is going to monitor. ; dspstn on spec-tagged invntry: 1 W10633627 MOTOR-EVAPORATOR and 1 W11032800 MOTOR-EVAP
Near Rochester, NY 14610
Steve
Job Details: 07/06/2019
REFRIGERATOR KENMORE 106.612821 Found coils were very plugged. Restarted compressor and it started as expected. Clean what i could from the coils but could not get it all. Cutsomer is going to monitor temps in fresh food section. ; dspstn on spec-tagged invntry: 1 8201786 RELAY-OVERLOAD and 1 833697 MOTOR-COND
Near Rochester, NY 14617
Steve
Job Details: 07/06/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 "Defrosted fresh food evaporator. Removed all ice. Found refrigerator sitting out of level, left side sitting low. Recommended shimming left side. Caulked liner. Fastened back cover to ff evaporator properly."
Near Rochester, NY 14623
Steve
Job Details: 07/06/2019
REFRIGERATOR MAYTAG MFF2055YEM00 Found evaporator full of frost. Removed frost. Heater and fan tested good. Replaced defrost thermistor. ; dspstn on spec-tagged invntry: 2 WPW10383615 THERMISTER-FREEZER
Near Penfield, NY 14526
Evan
Job Details: 07/06/2019
RANGE WHIRLPOOL WFE540H0ES1 Customer stated they were using cook time timer and unit would heat oven while Cook time was selected. Called techline to inquire about reason cook time would run bake cycle. Techline recommendation is replacement of main control. Replaced main control. Ran cook time cycle again. Unit is still running bake element during cook time cycle. Suggesting customer use actual timer on oven to eliminate issue. Also replacing cooktop due to cooktop beginning to bubble. Replaced cooktop. Unit tested good Sr:7725273599
Near Rush, NY 14543
Dave
Job Details: 07/06/2019
MICROWAVE WHIRLPOOL WOC75EC0HV00 F6E0 error code . Oven user interface lost communication also F4E1 microwave cavity sensor error .restarted unit with factory reset oven needs control and user interface. F6E4 error code mismatch Acu and user interface. Called techline SR 7725275561 . Techline said this is an issue that is known and will have an OTA update coming to fix issue . .
Near Canandaigua, NY 14424
Dave
Job Details: 07/05/2019
DISHWASHER GE GDT720SSF0SS Dishwasher leaking between wash pump and sump . Found there is a hole in the rubber hose between those . Found the kit WD24X23177 to fix issue. Ordering kit .; ordrng 1 WD24X23177 (dishwasher hose kit)
Near Rochester, NY 14618
Steve
Job Details: 07/05/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 On arrival the less were working this time. The customer states that they randomly start flickering. Ordring led control. ; ordrng 1 W10830288 (cntrl-elec)
Near Hilton, NY 14468
David
Job Details: 07/05/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Referring customer to whirlpool for repeat issue. Called techline to document findings. Customer is going to defrost setting up return visit to resume diagnosis did not charge customer because they wanted to contact whirlpool. ; schdld next appmnt for 7/10 WED !
Near Rochester, NY 14624
Steve
Job Details: 07/05/2019
DISHWASHER KITCHENAID KDFE104HPS0 "Found a metal bracket in front of the dishwasher door top that was holding the door open. The dishwasher is not fastened. Ordering brackets for mail out only. He kickplate retainer is missing. Ordering retainer. ; ordrng 1 WP8269145 (brckt-mtg MAIL OUT ONLY) and 1 WPW10503548 (retainer MAIL OUT ONLY), dspstn on spec-tagged invntry: 1 WPW10653840 LATCH"
Near West Henrietta, NY 14586
Steve
Job Details: 07/05/2019
REFRIGERATOR MAYTAG MFT2776FEZ00 Found the led in freezer not turning on for a few seconds. And the power to light is fluctuating. Ordering door switch and led control board. ; rqstng P&A on 1 W10830288 (cntrl-elec) and 1 WPC3680310 (light switch)
Near Fairport, NY 14450
Dave
Job Details: 07/05/2019
RANGE WHIRLPOOL GW399LXUS06 "Ignitor is weak and no longer igniting as it should . Ordering new ignitor 74007498. Low drawer roller is broken order parts . Roller WPW10272883, shaft WP74005231 and nut WP488130; ordrng 1 74007498 (igniter,oven) and 1 WP488130 (nut) and 1 WP74005231 (shaft- sto) and 1 WPW10272883 (roller)"
Near Pittsford, NY 14534
Dave
Job Details: 07/05/2019
REFRIGERATOR MAYTAG MFC2061HEB Compressor was not running when arrived . Found the start device not turning unit on . Had Starr device tester in truck . Tested unit with tester. Compressor turned on and started cooling . Ordering new start device W10613606; ordrng 1 W10613606 (start-dev)
Near Rochester, NY 14612
David
Job Details: 07/05/2019
REFRIGERATOR MAYTAG MSS25C4MGZ01 "Refrigerator panel on left side (external) was delivered with a scratch that was touched up with a mismatched gray paint. Also, the ice maker was not harvesting. The bail arm needed to be prodded unstuck. Wp4396174 sending customer correct paint per techline; ordrng 1 Wp4396174SHIPDIRECT (SHIP DIRECT.)"
Near Rochester, NY 14617
Evan
Job Details: 07/05/2019
WASHER MAYTAG MVWC200XW1 Customer stated unit was leaking from underneath unit. Checked for error codes. No codes were present. Ran diagnostic cycle. Unit completed cycle but could hear that motor is very noisy during spin/agitate. Customer to monitor leak and contact office if issue arises. Ordering motor ; ordrng 1 WPW10006416 (MOTOR )
Near Rochester, NY 14625
Evan
Job Details: 07/05/2019
WASHER MAYTAG MVWB750WQ0 "Customer stated unit is leaking water onto floor and lid will not latch. Upon inspection discovered unit has hole rusted in top near bleach cup causing water to leak from top when bleach cup is being filled. Lid has rusted out on left side causing hinge not to stay seated this is why lid will not lock. Also discovered that bearing inside machine is beginning to fail. Ordering top and lid and hinges and hinge screws. ; ordrng 1 WPW10119492 (LID ) and 1 WPW10119828 (HINGE SCREWS ) and 1 WPW10141678 (TOP WHITE ) and 1 WPW10141681 (HINGE ) and 1 WPW10141682 (HINGE ), dspstn on spec-tagged invntry: 1 W10435302 BEARING and 1 WPW10619844 LATCH"
Near Rochester, NY 14625
Dave
Job Details: 07/05/2019
MICROWAVE IKEA IBMS1455DS00 Replaced switches same issue . Called techline again .SR 7725253641 . Techline said to order and replaced .inverter board W10217711 and MAGNETRON 8206079. ; ordrng 1 8206079 (magnetron) and 1 W10217711 (inverter)
Near Penfield, NY 14526
Evan
Job Details: 07/05/2019
RANGE WHIRLPOOL WFE515S0ES0 Customer stated unit was not powering up control but burners are working. Upon inspection discovered unit was receiving proper voltage but control would not accept commands. Replaced control. Unit still was not showing numbers in display discovered that power cord has short internally. L1 is receiving 220 v L2 is receiving no voltage . Ordering 3 prong cord ; ordrng 1 W11229685 (CORD )
Near Rochester, NY 14618
Steve
Job Details: 07/05/2019
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Replaced right door and freezer handle for damage on arrival. The refrigerator tested good.
Near Rochester, NY 14623
Steve
Job Details: 07/05/2019
DISHWASHER GE CDT835SSJ2SS Added larger screw to kickplate to fasten. The kickplate tests good.
Near Pittsford, NY 14534
Steve
Job Details: 07/05/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Found the harness inside door is broken causing no ice production. Ordering door. Quoted customer and they denied the repair. Called office and part is covered under loyalty retention program as per kb; ordrng 1 LW10691266 (dor-fip)
Near Geneva, NY 14456
Dave
Job Details: 07/05/2019
DRYER WHIRLPOOL WGD4815EW2 The catch in the door was not clipping in all the way and just become loose .replaced catch and adjusted striker door is now closing as expected.
Near Hilton, NY 14468
David
Job Details: 07/05/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced ice maker due to no ice. Customer to monitor after 24 hours. ; used 1 W11294907 (ICE MAKER) from stock
Near Rochester, NY 14612
David
Job Details: 07/05/2019
DISHWASHER MAYTAG MDB7949SDM1 ReplAced drain pump due tounit not draining. Unit tested good.
Near Rochester, NY 14626
David
Job Details: 07/05/2019
COIN-OP WASHER BROAN NHAH8283756 Drug screening appointment
Near Rochester, NY 14624
Steve
Job Details: 07/05/2019
DISHWASHER WHIRLPOOL WDT720PADM1 Replaced motor/sump for motor getting power but not starting. The part is covered under loyalty retention program as per kb The dishwasher tests good.