Near Webster, NY 14580
James
Job Details: 02/25/2021
RANGE JENN AIR JER8885RAS1 "Q1 n. Q2 n. Q3 n. Unit not heating on bake or broil. Warming drawer and top functioning. Need control. ; rqstng P&A on 1 WP8507P331-60 (Control quoted), ordrng 1 Sh15"
Near Rochester, NY 14622
Evan
Job Details: 02/25/2021
COOKTOP WHIRLPOOL KICU509XSS Replacing module due to unit flashing f47 error code for open fuse on right side of module causing burner not to operate. Replaced module. Tested burner. Unit tested good
Near Irondequoit, NY 14617
Dave L
Job Details: 02/25/2021
DISHWASHER WHIRLPOOL W11249158 Replaced sump due to unit not washing. Unit tested good. ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
Near Rochester, NY 14617
Dave L
Job Details: 02/25/2021
RANGE KITCHENAID KFGG500ESS0 Replaced weak oven door hinges and bezels.
Near Fairport, NY 14450
Evan
Job Details: 02/25/2021
DISHWASHER MAYTAG MDB7749SBM0 Customer stating that unit is failing to clean properly. Discovered that dispenser was failing to open and release soap into cycle. Also discovered that door gasket is worn and will need to be replaced. Ordering parts ; ordrng 1 W11032769 (DISPENSER ) and 1 W11177741 (GASKET ) and 1 WPW10401481 (HANDLE POCKET ) and 2 WPW10508950 (RACK STOP )s
Near Rochester, NY 14616
James
Job Details: 02/25/2021
WASHER MAYTAG MVWC465HW2 "Q1 n. Q2 n. Q3 n. Replaced parts and calibrated. Clutch would not disengage in diagnostics. Teeth broke off from cam pulley. Need cam; ordrng 1 W10721967 (Cam), dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR"
Near Irondequoit, NY 14609
Evan
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Customer stated that unit was not responding to commands and lights inside unit were off. Discovered that compressor was not running. Inspected compressor and discovered that wiring harness was pinched causing compressor not to receive voltage. Straightened harness and confirmed compressor was running and unit started cooling. Unit tested good
Near Fairport, NY 14450
Tanner
Job Details: 02/25/2021
DISHWASHER MAYTAG MDB4949SHZ1 Q1 no Q2 no Q3 noComplaint of no wash. Following stored F7E1 heating issue.Cleared error. Ran autodiagnostic and unit did not fill properly. Checked water supply and water pressure too low. Advised customer reach plumber to address water supply.
Near Fairport, NY 14450
Steve
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Replaced led in fresh food section for shorted led causing dim light. Replaced seal on left door that meets the icemaker for missing seal. Replaced freezer door switch and shroud for freezing light switch. Replaced gaskets for torn gaskets and magnets falling out.
Near Victor, NY 14564
Steve
Job Details: 02/25/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced motor sump for not washing dishes. The dishwasher tests good; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
Near Walworth, NY 14568
Evan
Job Details: 02/25/2021
DISHWASHER MAYTAG MDB8959SKZ0 Replacing drain pump due to pump failing to run consistently. Replaced pump. Tested unit multiple times. Unit tested good ; dspstn on spec-tagged invntry: 1 W11497943 PUMP-DRAIN W/CHOPPER
Near Rochester, NY 14626
Dave L
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM02 Customer concerned with a popping noise coming from the back of the refrigerator. Pulled unit out and removed tape and labels from power cord that were blowing when the fan turned on. Noise went away
Near Canandaigua, NY 14424
Steve
Job Details: 02/25/2021
WASHER WHIRLPOOL WTW5000DW1 Replaced gearcase and control for loud operation and erratic operation. Cali rated and tested. The washer tested good
Near Rochester, NY 14626
Dave L
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Customer was concerned with the refrigerator making noises. Checked damper fans and compressor for abnormal noises could not re-create any noises that were not normal operation. Its likely that the customer was hearing defrost noises. Noticed that the crisper bins were warmer than they need to be. I found that the lower crisper bin was not seated all the way to the back preventing the refrigerator door from sealing properly. Receded crisper bin. Found that the customer has product loaded all the way to the back wall and upper three shelves causing airflow problems. Recommending that the customer at move items forward to leave the back airway clear for proper airflow. Set refrigerator compartment up one bar to improve cooling in that compartment. Customer to monitor
Near Clifton Springs, NY 14432
Dave F
Job Details: 02/25/2021
WASHER MAYTAG MVWX655DW2 Actuator is not shifting unit from spin to agitate. Replaced actuator.calibrated unit . Ran auto diagnostics unit tested good.; used 1 WPW10006355 (ACTUATOR) from stock
Near Leicester, NY 14481
Dave F
Job Details: 02/25/2021
WASHER WHIRLPOOL WTW7500GC2 Replaced lid and hinges . Tested unit and calibrated it . Unit tested good .
Near Webster, NY 14580
James
Job Details: 02/19/2021
WASHER MAYTAG MVWB865GW0 Q1 n. Q2 n. Q3 n. replaced gearcase and control. Calibrated and ran diagnostics cycle successfully.
Near Webster, NY 14580
James
Job Details: 02/19/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Q1 n. Q2 n. Q3 n. Door clicking on rh side and water dripping from dispenser. Door was hitting hinge when opening. Adjusted door and leveled feet. Clicking noise is grease inside the door where hinge inserts. Disconnected water lines at lower hinge and re connected. Dispenser no longer dripping.
Near Rochester, NY 14609
Evan
Job Details: 02/19/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated that unit would not run a cycle. Checked for error codes. No codes present. Attempted to run cycle. Could hear unit attempting to fill but never actually filling. Discovered that fill line running from inlet valve to vent was pinched and causing issue. Was able to straighten line and tested unit. Unit now filling as it should. Ran diagnostic cycle to confirm function. Unit tested good
Near Rochester, NY 14609
Evan
Job Details: 02/19/2021
WASHER WHIRLPOOL MVWX700XW1 Customer stating that unit is stopping during cycle and never finishing cycle. Checked for error codes. Unit displaying code f0e2 for over sudsing and f7e1 for basket speed fault. Ran diagnostic cycle. Unit completed cycle as it should. Ran unit on normal wash and observed unit throughout cycle. When reaching 12-16 min portion of cycle unit continually was running drain pump in an attempt to remove suds in machine. Unit was oversudsing during wash cycle and tech did not add any soap. Ran rinse and spin to finish cycle and confirm unit is spinning as it should. Advised customer to use afresh tablets to clean unit to prevent sudsing issue. If unit continues to have issue after sudsing is resolved control will need to be replaced. Collecting service call fee for now. Control part number and cost listed below if needed. Control (W10405819) $85.00S&H $15.00 Labor $76.40
Near Webster, NY 14580
James
Job Details: 02/19/2021
OVEN WHIRLPOOL WFE540H0ES1 Q1 n. Q2 n. Q3 n. unit will not heat on bake. Bake element open. 241v to element. Need parts. ; rqstng P&A on 1 W10779716 (Element)
Near Hilton, NY 14468
Dave L
Job Details: 02/19/2021
DISHWASHER KITCHENAID KDTE234GPS0 Replaced sump due to an open wash motor winding. Unit filled and sprayed as it should. Noticed that the unit drains through the floor into a trap with no air gap. Explained that this installation may cause issues with syphoning while running. Did not see this to be the case while testing. An air gap will need to be added if this issue begins to cause problems.
Near Mendon, NY 14506
Steve
Job Details: 02/19/2021
RANGE WHIRLPOOL WEE730H0DSO "Replaced main control and temp probe for runaway temps. On testing found the element was broken. Ordering element. ; ordrng 1 W10779716 (elmnt-bake), dspstn on spec-tagged invntry: 1 W11050557 CONTROL"
Near Rochester, NY 14612
Dave L
Job Details: 02/19/2021
DRYER WHIRLPOOL WGD5100HW0 Retested moisture sensor. Connected meter to j13 and used a putty knife to complete circuit. Tested ok. Thermistor also tested in range at 21k for temp. Replaced acu and verified operation. Went over use and care with the customer.
Near Rochester, NY 14612
Dave L
Job Details: 02/19/2021
REFRIGERATOR MAYTAG MRT118FFFZ06 Customer was concerned with a noise that was coming from the refrigerator. This had only happened one time and has not happened since. Checked compartment temperatures. No visible evidence of ice build up anywhere. The evaporator and condenser fans are operating properly and defrost tested ok in diagnostics. Customer to monitor This customer does not have email
Near Rochester, NY 14606
Dave L
Job Details: 02/19/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Customer had found a puddle of water underneath the refrigerator. The water supply had been shut off since. Had the customer turn the water supply back on. Water is fed into the isolation valve and then goes straight to the ice maker. Did not see any evidence of a leak anywhere. Filled the ice maker and checked freezer compartment and defrost drain. Did not find anything that would indicate a leak coming from the refrigerator or water supply.
Near Rush, NY 14543
Dave F
Job Details: 02/19/2021
WASHER MAYTAG MVWB766FW0 F0E5 off balance load . Ran unit in diagnostics. Unit tested and sounds good . Calibrated unit . Customer says hears grinding during spin or drain . Gear case is good nothing leaking . Filled washer . Tested drain pump . Ran unit in high spin . Unit tested good . Customer will try to take video of noise .
Near Rochester, NY 14606
Tanner
Job Details: 02/19/2021
WASHER MAYTAG MVWB835DW4 Q1 no Q2 no Q3 noReplaced ACU and lid lock. Calibrated unit. Tested via autodiagnostic and unit tested good.Verbal signature acknowledged.; used 1 W10810403 (LID LOCK ASSY) from stock
Near Penfield, NY 14526
Tanner
Job Details: 02/19/2021
WASHER MAYTAG A482 Q1 no Q2 no Q3 noComplaint of no agitation. Grinding noise made and unit would not agitate. Ran unit and issue did not manifest. Opened front panel and inspected inside cabinet. Unit is in pristine condition. All operations testing good. Advised customer this could be a precursor to a failing transmission. If issue returns advisd to attempt hand spinning basket to see if that aligns gears in a position that will grab instead of grinding. Advised service fee covers 30 days and trip back out if issue does return.
Near Webster, NY 14580
Tanner
Job Details: 02/19/2021
WASHER MAYTAG MVWC565FW1 Q1 no Q2 no Q3 no Complaint of poor spin and drain. Same as previous complaint. Following stored errors:F0E5 off balance load.Ran autodiagnostic and during spin was a grinding noise. Inspected drive hub and found drive hub had worn out. Inspected tines on drive shaft and corrosion on gearcase is causing drive shaft to wear out drive hub. Needs new drive hub and gear case. Hub covered under ATEC warranty. Quoted customer for gearcase. Due to cost of repair customer is reaching manufacturer for assistance.
Near Webster, NY 14580
Tanner
Job Details: 02/19/2021
DISHWASHER KITCHENAID KDTE204EPA3 "Q1 no Q2 no Q3 noReplaced console, adjusters, spray arms, filter screen. Tested unit via autodiagnostic and unit tested good."
Near Ontario, NY 14519
Tanner
Job Details: 02/19/2021
DRYER WHIRLPOOL MGDB766FW0 Q1 no Q2 no Q3 no Replaced felt pad around drum. Tested unit and unit tested good.
Near Pittsford, NY 14534
Steve
Job Details: 02/19/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced upper rack adjusters for falling rack. Whirlpool supplied parts.
Near Rochester, NY 14608
Evan
Job Details: 02/19/2021
WASHER GE GNW128PSMVW Customer stating that unit will not spin out properly. Discovered that customer is overloading machine. Customer is under impression that this is a regular size washer. Advised customer that this is a compact washer therefore loads need to be smaller for that reason. Unit is not spinning out properly because of load size. Spoke with customer about proper cycle selection and how to properly use machine. Unit itself tested good
Near Pittsford, NY 14534
Dave F
Job Details: 02/19/2021
DISHWASHER KITCHENAID KDTE104ESS2 "F7E1 heater error code .F5E1 door stuck open error . Wash pump is not runnning , verf 120 volts going to motor . Also wash pump is leaking .wash pump WPW10605057; ordrng 1 WPW10605057 (pump and motor assy)"
Near Victor, NY 14564
Steve
Job Details: 02/19/2021
WASHER WHIRLPOOL MVWX655DW2 "7730046318Called tech line and they recommended to replaced lower harness and shifter together. Ordering lower harnesses for losing power during spin. ; ordrng 1 W10913953 (actuator) and 1 W11255099 (HARNESS), dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR"
Near Rochester, NY 14606
Evan
Job Details: 02/19/2021
DRYER AMANA NED4655EW1 Replacing timer due to timer failing to advance. Replaced timer. Tested unit. Unit tested good
Near Fairport, NY 14450
Dave F
Job Details: 02/19/2021
WASHER MAYTAG MHW8630HC3 No error codes . Dispenser drawer float was not in the correct location and not allowing the soap to dispense correctly. Fixed float so that it is on the back side not the front near the fill hole. Tested detergent pump . Tested good . Set soap concentrate to 2x . Tested unit . Tested good .
Near Pittsford, NY 14534
Dave F
Job Details: 02/19/2021
REFRIGERATOR KITCHENAID KRFC302ESS00 Both fresh food door gaskets are torn . Ordering gaskets W10830046 grey .; ordrng 2 W10830046 (gasket-fip)s
Near Webster, NY 14580
James
Job Details: 02/19/2021
REFRIGERATOR WHIRLPOOL KRFC300ESS03 Q1 n. Q2 n. Q3 n. Shelves are about 4 inches from back wall so food falls off the back. Styrofoam sticking out on water reservoir. Gap on liner on bottom if ff section is about 3\8 inch. Cabinet liner warped on rh side. Called techline. 7730046808 they are evaluating claim for non repairable
Near Fairport, NY 14450
Dave F
Job Details: 02/19/2021
REFRIGERATOR KITCHENAID KURL104EPA00 Replaced door gasket . Customer says unit is vibrating and making noise . Pulled unit out did find the drier might be vibrating and hitting frame . Made adjustments to tubing. Unit still not making noise . Unit tested good
Near Webster, NY 14580
Tanner
Job Details: 02/19/2021
WASHER WHIRLPOOL MVWB766FW0 *repair/service covered under 5 year manufacturer warranty*Q1 no Q2 no Q3 noComplaint of no agitation. Inspected agitator and agitator is worn through center and not grabbing gearcase. Inspected gearcase and gearcase tines are good. Ordering new agitator; ordrng 1 W11161960 (Agitator)
Near Irondequoit, NY 14617
Tanner
Job Details: 02/19/2021
DISHWASHER WHIRLPOOL KDFE104HWH1 Q1 no Q2 no Q3 no Replaced inlet valve. Tested unit and unit tested good.
Near Rochester, NY 14606
Evan
Job Details: 02/19/2021
RANGE KITCHENAID KFEG500EBS3 Customer stated that unit is producing clicking noise while running bake cycle. Upon inspection discovered that bake relay is causing noise bake relay is continually clicking on and off more than usual. Once bake cycle is executed realy continually clicks every 2-3 seconds. Control will need to be replaced. Ordering control ; ordrng 1 W11088877 (CONTROL )
Near Rochester, NY 14626
Dave L
Job Details: 02/19/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Customer was concerned with fresh food compartment temperatures and lighting on the top shelf and in the freezer was out. Replaced freezer LED module lights returned. S191AQ for parts and labor. Customer had temperature issues in the past however when checked with digital thermometer today temperatures in the fresh food sections reflected the set temperature on the way. These readings did not match the thermometers at the customer had inside of the unit currently reading temperature. Freezer temperature also tested good at -2°. The refrigerator appears to be cooling properly. As code to cover parts and labor for the LED module.; used 1 W10695459 (Module) from stock
Near Webster, NY 14580
James
Job Details: 02/19/2021
MICROWAVE WHIRLPOOL WMH32519FZ0 Q1 n. Q2 n. Q3 n. Replaced control and left light bulb with customer. Unit functions properly. ; dspstn on spec-tagged invntry: 1 8206232A BULB
Near Rochester, NY 14615
James
Job Details: 02/19/2021
WASHER MAYTAG MVWB835DW4 Q1 n. Q2 n. Q3 n. End time not working and cold water dispenses on hot. F2e1. Cleared code and calibrated. Tested valves in diagnostics. Retested sanitize cycle and hot water dispenses with proper end tone. Customer is to monitor if problem persists replace. Control and user interface
Near Webster, NY 14580
James
Job Details: 02/19/2021
WASHER MAYTAG MVW6230HW0 Q1 n. Q2 n. Q3 n. Replaced gearcase and tested. Unit makes droning noise. When motor changes speed it makes belt squeal on drive pulley. Need motor; ordrng 1 Q1n.Q2n.Q3n. (Motor)
Near Rochester, NY 14624
Dave F
Job Details: 02/19/2021
DISHWASHER WHIRLPOOL WDF520PADM7 replaced dishwasher door gasket. Tested unit. tested good .
Near Rochester, NY 14623
Dave F
Job Details: 02/19/2021
WASHER MAYTAG MVWB766FW1 Replaced gear case . Calibrated unit . Ran auto diagnostics unit tested good .
Near Rochester, NY 14620
Steve
Job Details: 02/19/2021
DISHWASHER KITCHENAID KDTE334GPS0 Customer states the unit leaked on left side of door. Removed outer panel and found insulation that wraps wire on inner door was pushed into tray and was restricting water flow. Moved insulation and tested. The dishwasher did not leak.
Near Brighton, NY 14610
Steve
Job Details: 02/19/2021
DISHWASHER WHIRLPOOL GU940SCGB3 "Cleaned float switch that was stopping water from coming into dishwasher. Found door switch is erratic and not always starting dishwasher. Ordering switch kit. ; ordrng 1 4318273 (switch kit,door)"
Near Spencerport, NY 14559
Dave L
Job Details: 02/19/2021
REFRIGERATOR WHIRLPOOL MFT2772HEZ Freezer module is shorted. Replaced W10695459 freezer module. Light tested good. S191AQ for parts and labor; used 1 W10695459 (Module) from stock
Near Brockport, NY 14420
Dave L
Job Details: 02/19/2021
WASHER WHIRLPOOL WTW8900BC0 Replaced worn bearings. Unit tested good. ; used 1 W10435302 (Bearing) from stock
Near Rochester, NY 14618
Steve
Job Details: 02/19/2021
DRYER WHIRLPOOL LEQ9858PW0 Replaced heater for open heater causing no dry. The dryer tested good. ; dspstn on spec-tagged invntry: 1 279838 ELEMENT
Near Rochester, NY 14612
James
Job Details: 02/19/2021
DRYER WHIRLPOOL WGD5300VW0 "Q1 n. Q2 n. Q3 n. Unit hums but won't rotate drum. Drum will rotate if it is assisted by hand. Inspected rollers. Need motor, and belt replaced as maintenance. Customer paid in full. ; ordrng 1 279827 (Motor) and 1 Sh and 1 341241 (Belt)"
Near Rochester, NY 14623
Steve
Job Details: 02/19/2021
WASHER MAYTAG MVW6230HW0 Customer is concerned with amount of water. Found no error code and washer filled as expected. Informed customer of high efficiency washer water levels. And recommended deep fill wash. The washer is working as designed.
Near Rochester, NY 14618
Steve
Job Details: 02/19/2021
REFRIGERATOR WHIRLPOOL WRSA71CIHZ00 Found diffuser noisy and not finding home position. Ordering diffuser; ordrng 1 W11236851 (DIFFUSER)
Near Webster, NY 14580
James
Job Details: 02/13/2021
MW-HOOD COMBO MAYTAG MMV4206FZ2 Q1 n. Q2 n. Q3 n. Replaced door switches and tested. Unit functions properly
Near Ontario, NY 14519
James
Job Details: 02/13/2021
WASHER WHIRLPOOL WFW72HEDW0 "Q1 n. Q2 n. Q3 n. Replaced control, panel, and dispenser. Ran diagnostics cycle successfully."
Near Ontario, NY 14519
James
Job Details: 02/13/2021
DISHWASHER MAYTAG MDB8989SHZ0 Q1 n. Q2 n. Q3 n. Dispenser door broken off. Replaced dispenser and tested in diagnostics. ; used 1 W10861000 (DISPENSER) from stock
Near Rochester, NY 14621
James
Job Details: 02/13/2021
WASHER WHIRLPOOL WTW7500GC2 "Replaced clutch, gearcase,and latch. Calibrated and ran spin cycle. Unit functions properly."
Near Caledonia, NY 14423
Steve
Job Details: 02/13/2021
DRYER WHIRLPOOL WGD5300SQ0 "Vent tested good. Heat started at beginning of cycle. Replaced gas coils for not always turning flame on. ; dspstn on spec-tagged invntry: 1 WP3392519 FUSE-THERMAL , used 1 279834 (COIL KIT) from stock"
Near Lima, NY 14485
Dave F
Job Details: 02/13/2021
RANGE AMANA AGR6603SFW2 Flames on unit were to high . Adjusted the flames and tested unit . Unit tested good .
Near Rochester, NY 14609
Evan
Job Details: 02/13/2021
DRYER MAYTAG MEDB766FW0 Customer stated that sound is no longer working on control panel. Discovered that console will no longer produce noise. Unit will responds to commands but fails to chime when selecting keys. Ordering console ; ordrng 1 W11042482 (CONSOLE )
Near Webster, NY 14580
James
Job Details: 02/13/2021
WASHER MAYTAG MVWB835DW0 "Q1 n. Q2 n. Q3 n. Unit leaves white streaks all over clothes. Agitator clunking during use. Rotor is loose. Need gearcase. Customer going to wait on repair; rqstng P&A on 1 W11455453 (Gearcase), ordrng 1 Sh15"
Near Rochester, NY 14618
Tanner
Job Details: 02/13/2021
WASHER WHIRLPOOL WFW75HEFW0 Q1 no Q2 no Q3 noComplaint of door not locking. Cycle won't start.F5E3 door latch error.Replaced door lock. Tested via autodiagnostic and unit tested good.; dspstn on spec-tagged invntry: 1 WPW10443885 LATCH
Near Rochester, NY 14620
Tanner
Job Details: 02/13/2021
WASHER ROPER RTW4516FW2 Q1 no Q2 no Q3 noReplaced ACU and lid lock. Calibrated unit. Tested via autodiagnostic and unit tested good.; used 1 W11307244 (LATCH) from stock
Near Hilton, NY 14468
Dave L
Job Details: 02/13/2021
DISHWASHER KITCHENAID KDTM704KPS0 Replace dented panel in a tested good
Near Penfield, NY 14526
James
Job Details: 02/13/2021
REFRIGERATOR MAYTAG MSS26C6MFZ00 Q1 n. Q2 n. Q3 n. Icemaker and dispenser not functioning. Wires cut under lh hinge. Need door. Customer contacting maytag for possible authorization; rqstng P&A on 1 LW10839374 (Door)
Near Churchville, NY 14428
Steve
Job Details: 02/13/2021
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Found the door was swinging open. Heated and reformed gasket and added shims under caster for better door closing. The refrigerator tests good
Near Irondequoit, NY 14617
Dave L
Job Details: 02/13/2021
WASHER MAYTAG MHW3505FW1 Unit is making a noise during spinFound loose rotor bolt. Customer is going to install new bolt.
Near Rochester, NY 14626
Dave L
Job Details: 02/13/2021
DISHWASHER KITCHENAID KDFE104HPS0 "The front the the unit is crushed at the top preventing the door from closing. Left hand side upper track has separated. Lower spray arm is damaged. Ordering front panel, facia, tracks, and spray arm. ; rqstng P&A on 1 W11231156 (Panel) and 1 W11459348 (Facia) and 1 W11259786 (Track RH) and 1 W11259785 (Track LH) and 1 W11101428 (Lower spray arm)"
Near Rochester, NY 14625
Tanner
Job Details: 02/13/2021
DRYER MAYTAG MED5630HC1 Q1 no Q2 no Q3 noComplaint of noise from unit. Found stuck pulley. Replaced idler pulley. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 279640 PULLEY-IDLER
Near Rochester, NY 14612
Dave L
Job Details: 02/13/2021
WASHER WHIRLPOOL WTW7120HW0 Customer is concerned with a very intermittent leak coming from the top left-hand side of the machine. I found that the fabric softener cup nearly over fills in diagnostics. Suspecting that the cup may intermittently overfill due to a faulty detergent cup or faulty fill valve ordering both; ordrng 1 W11175629 (Dispenser) and 1 W11094592 (Valve)
Near Canandaigua, NY 14424
Dave F
Job Details: 02/13/2021
REFRIGERATOR WHIRLPOOL WRX735SDHW00 Ice maker was jammed . Unjammed ice maker . Ice maker cycled unit tested good . . If problem persists order WPW10300024 new ice maker
Near Rochester, NY 14612
Dave L
Job Details: 02/13/2021
WASHER MAYTAG MVWB766FW1 Customer has not been able to use the unit because the consul will not except selections all the time. Was unable to re-create failure well in the home ordering console and control. ; ordrng 1 W10853910 (Console) and 1 W11135392 (Control)
Near Livonia, NY 14487
Dave F
Job Details: 02/13/2021
REFRIGERATOR MAYTAG MFD2561HEQ Replaced water filter . Dispensed water . Filter is good . Noticed the UI in the freshfood section does not respond to touch . Unit would need new UI WPW10207861 . Unit tested good other then that .
Near Rochester, NY 14606
Dave L
Job Details: 02/13/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Ice maker is not functioning because the fill tube extender is missing. Customer also said it was leaking from the back of the unit. The plastic water line connection is old and brittle. This needs to be replaced by the customer. Ordering fill tube extension and valve. Both doors have cosmetic damage. Unit is out of its 30 day cosmetic warranty. ; ordrng 1 WPW10279909 (Vave) and 1 W11292468 (Fitting)
Near Conesus, NY 14435
Dave F
Job Details: 02/13/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Freezer led out causing top freshfood section LED to be out . Replaced freezer LED unit tested good . ; used 1 W10695459 (MODULE) from stock
Near Honeoye, NY 14471
Dave F
Job Details: 02/13/2021
DISHWASHER WHIRLPOOL WDF520PADM7 F4E3 wash pump failure error . Verf power 120 volts going to wash pump . Replaced wash pump and tested unit in diagnostics. Unit tested good .; dspstn on spec-tagged invntry: 1 W11025157 PUMP&MOTOR
Near Rochester, NY 14619
Dave L
Job Details: 02/13/2021
REFRIGERATOR MAYTAG MSF25D2EAW00 Unit is making a noise. Found failed condenser fan motor. The fan motor ordered did not come with the required harness needed for installation. Rescheduled with tenant.The customer paid in full. ; ordrng 1 W10124096 (Motor)
Near East Rochester, NY 14445
Steve
Job Details: 02/13/2021
WASHER MAYTAG MVWC565FW1 Tested washer and inspected for leaks. Found that the floor drain on front of the washer was backing up onto floor. The washer tests good
Near Pittsford, NY 14534
Steve
Job Details: 02/13/2021
DRYER WHIRLPOOL WGD4815EW2 Removed rear vent inside dryer and cleared lint from inside blower the customer can not access that was causing noise and poor airflow. Tightened blower to housing. Fastened vent from dryer to house due to vent came off at house Tested dryer and it tested good.
Near Henrietta, NY 14467
Dave F
Job Details: 02/13/2021
DISHWASHER KITCHENAID KDFE104DSS5 Sump pump not running ordering sump and adjusters for top rack falling .; rqstng P&A on 1 W11085683 (pump&motor) and 2 WPW10546503 (adjuster)s
Near Webster, NY 14580
Tanner
Job Details: 02/13/2021
DISHWASHER MAYTAG MDB8959SFZ4 "Q1 no Q2 no Q3 noComplaint of upper rack falling off. Inspected rack and upper tracks have failed. Replaced rack rails with upgraded assembly. Tested unit and unit tested good. No stored errors. Autodiagnostic cycle completed without issue.**Repair covered under S22916, JM issuing service call refund**; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
Near Webster, NY 14580
Tanner
Job Details: 02/13/2021
WASHER WHIRLPOOL WFW92HEFW0 Q1 no Q2 no Q3 no*stacked unit*Complaint of F1E1 and no operation. Confirmed power to unit is good. Needs new ACU. Replaced ACU. Tested with auto diagnostic and unit tested good.
Near Rochester, NY 14609
Tanner
Job Details: 02/13/2021
WASHER WHIRLPOOL WTW5000DW1 Q1 no Q2 no Q3 noComplaint of no drain. Incomplete cycles. Following stored errors:F7E1 basket speed faultRan autodiagnostic and as soon as cycle tests spin it cancels. Lid unlocks but basket is still spinning. Ran tachometer test and unit failed. Needs new optics sensor. Replaced shift actuator. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR
Near West Henrietta, NY 14586
Steve
Job Details: 02/13/2021
WASHER MAYTAG MHW6630HW0 On arrival found the display on right side was unresponsive. Removed power and cleaned connection to display board. After power was turned back on the display board worked as expected. If problem persists preorder ui
Near Rochester, NY 14624
Evan
Job Details: 02/13/2021
WASHER MAYTAG MVWC565FW2 Customer stating that unit is failing to engage into spin correctly and would not spin out most recent load. Upon inspection discovered f0e5 code stored for off balance load. Cleared code and ran diagnostic cycle to confirm function. Also ran unit in manual test mode on high spin. Unit is spinning out as it should. Called techline to document issue SR: 7730001814. Techline agent advised to go over use and care with customer and also proper cycle selection. Unit tested good otherwise.
Near West Henrietta, NY 14586
Steve
Job Details: 02/13/2021
WASHER WHIRLPOOL WTW7600XW1 Replaced lid latch for not locking door causing machine to stop mid cycle. ; used 1 W10810403 (LID LOCK ASSY) from stock
Near Henrietta, NY 14467
Evan
Job Details: 02/13/2021
DISHWASHER MAYTAG MDB7600AWW Replacing all parts listed due to unit producing groaning noise. Replaced all parts listed. Tested unit. Unit tested good
Near Pittsford, NY 14534
Evan
Job Details: 02/13/2021
WASHER WHIRLPOOL MHW8630HW3 Replacing dispenser due to unit filling detergent area of dispenser with water. Replaced dispenser. Tested unit. Unit tested good
Near Rochester, NY 14606
Evan
Job Details: 02/13/2021
DRYER AMANA NED4655EW1 Customer stating that timer will not advance. Discovered that unit will heat but timer never moves. Ordering timer ; ordrng 1 W10857612 (TIMER )
Near Pittsford, NY 14534
Evan
Job Details: 02/13/2021
OVEN WHIRLPOOL WOD51ES4ES01 Replacing main control and UI due to unit acting very erratically when trying to run bake or broil cycle. Replaced both parts. Tested unit. Unit tested good
Near Rochester, NY 14616
Dave L
Job Details: 02/13/2021
REFRIGERATOR WHIRLPOOL WRF560SMHW Found unit powered on but not cooling. Removed machine compartment cover. Found that the start device connector was not properly seated causing an arc and preventing the compressor from running. Properly seated start device connection. Unit began cooling. Customer to monitor.
Near Rochester, NY 14612
James
Job Details: 02/13/2021
REFRIGERATOR WHIRLPOOL WRF560SEYM00 Q1 n. Q2 n. Q3 n. Rails loose when opening freezer. Could not verify if issue was from previous repair Tightened rail screws and reinstalled drawer. Customer is to monitor
Near Rochester, NY 14618
Evan
Job Details: 02/11/2021
DISHWASHER KITCHENAID KDPE234GPS0 Customer stated that unit would not clean properly. Upon inspection discovered error code 4-3 for wash motor failure. Replaced wash motor. Tested unit. Ran diagnostic cycle. Unit tested good
Near Mount Morris, NY 14510
Dave F
Job Details: 02/11/2021
WASHER MAYTAG MVWB765FW3 F7E9 locked rotor error code . Found motor hitting floor and causing error . Raised legs . Looked for leaking no leaks found . Ran calibration and auto diagnostics. Unit tested good .
Near Rochester, NY 14624
Evan
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Replacing led module due to lights flickering inside cabinet. Replaced module. Tested lights. Cannot replicate issue. Unit tested good