Near Fairport, NY 14450
Steve
Job Details: 07/23/2019
FREEZER KITCHENAID KRFC300ESS01 Found the top rack in freezer was out of alignment. Adjusted rack that was holding door open. The freezer door tests good.
Near Pittsford, NY 14534
Steve
Job Details: 07/23/2019
DRYER WHIRLPOOL WGD4616FW1 Sr#7725411045 the customer is complaining of gas smell while drying clothes. On arrival I could smell varnish from the floors being refinished. Checked all gas connections to dryer and inside dryer while it was running. No signs of gas leak. Called tech line to document. The flame is burning off varnish in the air causing the smell.
Near Canandaigua, NY 14424
Steve
Job Details: 07/23/2019
REFRIGERATOR WHIRLPOOL WRF560SMYB04 Customer had unit defrosted. Complained of noise from freezer. Replaced defrost thermistor and customer is going to monitor. ; used 1 WPW10383615 (THERMISTER-FREEZER) from stock
Near Victor, NY 14564
Steve
Job Details: 07/23/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM Found ice maker leaking and not passing harvest test. Replaced ice maker and the customer to monitor.
Near Fairport, NY 14450
Steve
Job Details: 07/23/2019
REFRIGERATOR WHIRLPOOL LFHT1831QF1 Found the cover in fresh food section that has water tray for drain was leaking. Filled crack with glue and perm a gum. The unit did not leak during testing.
Near Rochester, NY 14618
Steve
Job Details: 07/23/2019
REFRIGERATOR WHIRLPOOL WRS312SNHW00 Customer is concerned with temps in refrigerator. The refrigerator tested good in diagnostic. Instructed customer on temperature variances on control. Found very little product in freezer. Recommend to put two gallon jugs of water in freezer to keep temps stabilized when unit cycles off or goes into defrost. Left part with customer.
Near Hamlin, NY 14464
David
Job Details: 07/23/2019
RANGE WHIRLPOOL WFG515S0EW1 Replaced frost burners due to ignition problems. Unit tested good
Near Pittsford, NY 14534
Steve
Job Details: 07/23/2019
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Replaced FF door baskets for ripped gaskets. Replaced ui in left door for damage when new door installed. Replaced left hinge cover for broken screw receivers. The refrigerator tests good.
Near Rochester, NY 14626
David
Job Details: 07/23/2019
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Sr7724958559Called Techline due to items still freezing in the fresh food section. Damper was just replaced and was leaking air through the assembly. Sealed with perma-gum customer to monitor.
Near Webster, NY 14580
Evan
Job Details: 07/23/2019
DRYER MAYTAG MEDX655DW1 Replacing blower vent due to top of vent being extremely sharp and causing items to tear while drum is spinning. Replaced vent ran test cycle. Unit tested good
Near Farmington, NY 14425
Evan
Job Details: 07/23/2019
DRYER MAYTAG MEDB835DW2 "Customer stated unit was squealing while in spin. Upon inspection discovered that idler pulley and multiple rollers had seized causing issue. Replaced rollers , belt and idler pulley Ran test cycleUnit tested good"
Near Rochester, NY 14620
David
Job Details: 07/23/2019
REFRIGERATOR GE GTE21GSHBSS Replaced the defrost timer due to timer not activating defrost. Unit had thawed and had refrozen. Water under liner. Left to defrost. Customer will turn on thermostat tomorrow
Near Rochester, NY 14609
David
Job Details: 07/23/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Freezer not sealing causing moisture build up. Heated gasket until it made contact with the liner. Customer to monitor. Left fresh food gasket with customer
Near Webster, NY 14580
Evan
Job Details: 07/23/2019
RANGE KITCHENAID KFGG500EWH2 Customer stated that unit was failing to light right front burner consistently. Unit failed for tech multiple times while in home. Replaced burner head tested burner. Unit tested good
Near Rochester, NY 14617
David
Job Details: 07/23/2019
WASHER WHIRLPOOL WFW75HEFW0 Replaced dispenser and valve due to water level error. Unit tested good in diagnostics.
Near Rochester, NY 14606
David
Job Details: 07/23/2019
REFRIGERATOR GE GSS25GGHECBB Replaced open evaporator fan motor. Unit testing good
Near Pittsford, NY 14534
Dave
Job Details: 07/23/2019
REFRIGERATOR MAYTAG MFD2560HES Replaced icemaker for fill shoot being broken and bail arm missing. Cycled unit tested good . Good water flow . ; dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER
Near Rochester, NY 14615
Shaiman
Job Details: 07/23/2019
DRYER WHIRLPOOL WGD4815EW2 Customer states unit takes too long to dry. Unit failed vent test. Detached the vent and showed customer the build up of debris in vent. Unit testing good.
Near Rochester, NY 14626
Shaiman
Job Details: 07/23/2019
DRYER MAYTAG MEDX6STBW0 Unit would not come on after power outage. No voltage coming from power source. Suggested to have an electrician repair the electrical.
Near Rochester, NY 14609
Evan
Job Details: 07/23/2019
WASHER WHIRLPOOL WTW4800BQ1 "Customer stated that unit was failing to drain and was producing burning smell. Checked for error codes unit was displaying 2 codes f9e1 (long drain) and f7e7 (shifter fault) ran test cycle unit would not drain water out from test cycle. Removed water with vacuum. Installed new pump. Ran test cycle again. Unit completed cycle as it should. While listening to unit in spin discovered that gear case bearing was failing. Ordering gear case ; ordrng 1 W11255272 (GEAR CASE), dspstn on spec-tagged invntry: 1 WPW10276397 PUMP"
Near Rochester, NY 14624
Dave
Job Details: 07/23/2019
MICROWAVE KITCHENAID KMHS120ESS7 Scratch on the control panel . Customer would like a new one . Ordering new control panel W10891019; ordrng 1 W10891019 (panl-cntrl)
Near Rochester, NY 14621
Dave
Job Details: 07/23/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 No show ; saved tckt
Near Fairport, NY 14450
Steve
Job Details: 07/23/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Found the left foot door is warped and mullion is falling off. Ordering door and mullion. ; ordrng 1 W11307224 (LEFT AS FF DOOR) and 1 WPW10311757 (rail-mulln)
Near Webster, NY 14580
David
Job Details: 07/23/2019
DISHWASHER KITCHENAID KUDS40CVSS4 Unit is still leaking from the center after a short time of running. Found screws on dispenser had corroded and broken the seal. Ordering dispenser at a discount due to escalation customer paid in full; ordrng 1 WPW10199696 (dispenser)
Near Rochester, NY 14616
David
Job Details: 07/23/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Lower hinge is bent preventing the door from sealing freezer door also needs to be shimmed ordering hinge and shins; ordrng 1 WP2325482 (hinge) and 20 WP489467 (washer)s and 1 WP505587 (sealer)
Near Hilton, NY 14468
Shaiman
Job Details: 07/23/2019
WASHER WHIRLPOOL WTW4955HW0 "Unit will not turn on. Customer states the issue was intermittent at first, then the machine stopped working completely. Control should be replaced. ; ordrng 1 W11230135 (CONTROL)"
Near Avon, NY 14414
Dave
Job Details: 07/23/2019
WASHER WHIRLPOOL WFW94HEXW2 Washer needs wire harness and dispenser motor . Ordering WPW10271979 harness and dispenser motor WPW10352973; ordrng 1 WPW10352973 (switch-dis)
Near Rochester, NY 14622
Shaiman
Job Details: 07/23/2019
WASHER MAYTAG MVWC415EW1 Customer concerned about unit making a loud noise during use. Pulley shield was making contact with the pulley creating a noise during spin and agitation. Replacing shield. ; ordrng 1 WPW10550173 (PULLEY SHIELD )
Near Webster, NY 14580
Evan
Job Details: 07/23/2019
DISHWASHER KITCHENAID KDTE254ESS2 Replacing housing and housing cover for adjuster due to old housing cracking at top causing rack not to stay elevated. Replacing housing and cover. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 07/23/2019
DISHWASHER KITCHENAID KDTE104ESS4 Replacing adjusters due to tabs breaking on side of adjusters causing rack to fall. Replaced adjusters upper rack tested good. Replacing dispenser due to dispenser door missing spring. Replaced dispenser. Ran test cycle. Unit tested good
Near Rochester, NY 14611
Evan
Job Details: 07/23/2019
WASHER WHIRLPOOL WTW4800BQ0 Customer stated that unit was flashing lid lock light when trying to start cycle. Lock mechanism is failing. Replaced lid lock. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W10404050 SWITCH-LID
Near Rochester, NY 14618
Evan
Job Details: 07/23/2019
DRYER WHIRLPOOL WED75HEFW0 Installed new control. Unit was still experiencing same issue. User interface that tech received from distributor is defective. Ordering new UI ; ordrng 1 W10919207 (UI )
Near Rochester, NY 14617
Evan
Job Details: 07/23/2019
WASHER WHIRLPOOL WTW5000DW2 Customer stated they are still experiencing same issue unit will show done light when cycle is finished but tub is still half full of water. Checked for error codes. Unit was displaying long drain error code(f9e1) ran test cycle. Could hear pump struggling to actuate during drain portion of test cycle. Pump is working but struggling to engage. Replaced pump ran Multiple test cycles. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 07/22/2019
DISHWASHER KITCHENAID KDTE104ESS4 Replacing adjusters due to tabs breaking on side of adjusters causing rack to fall. Replaced adjusters upper rack tested good. Replacing dispenser due to dispenser door missing spring. Replaced dispenser. Ran test cycle. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 07/22/2019
DISHWASHER KITCHENAID KDTE254ESS2 Replacing housing and housing cover for adjuster due to old housing cracking at top causing rack not to stay elevated. Replacing housing and cover. Unit tested good
Near Rochester, NY 14617
Evan
Job Details: 07/22/2019
WASHER WHIRLPOOL WTW5000DW2 Customer stated they are still experiencing same issue unit will show done light when cycle is finished but tub is still half full of water. Checked for error codes. Unit was displaying long drain error code(f9e1) ran test cycle. Could hear pump struggling to actuate during drain portion of test cycle. Pump is working but struggling to engage. Replaced pump ran Multiple test cycles. Unit tested good
Near Rochester, NY 14611
Evan
Job Details: 07/22/2019
WASHER WHIRLPOOL WTW4800BQ0 Customer stated that unit was flashing lid lock light when trying to start cycle. Lock mechanism is failing. Replaced lid lock. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W10404050 SWITCH-LID
Near Rochester, NY 14618
Evan
Job Details: 07/22/2019
DRYER WHIRLPOOL WED75HEFW0 Installed new control. Unit was still experiencing same issue. User interface that tech received from distributor is defective. Ordering new UI ; ordrng 1 W10919207 (UI )
Near Rochester, NY 14624
Shaiman
Job Details: 07/20/2019
DISHWASHER WHIRLPOOL WDF520PADM0 Bad plumbing is causing water from the sink to go back into the dishwasher via the drain hose. The drain hose is installed too close to the drain trap in the sink plumbing. Unit tested good. ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
Near Rochester, NY 14624
Shaiman
Job Details: 07/20/2019
DRYER MAYTAG MEDC465HW0 Unit would not heat. Heating element was damaged. Replaced element; unit testing good.; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 279838 ELEMENT
Near Rochester, NY 14612
David
Job Details: 07/20/2019
REFRIGERATOR KITCHENAID KFIS29PBMS02 Frost on product in the freezer caused by a poor seal. Most likely product holding door open. Door sealing at timeOf service. Customer toMonitor
Near Pittsford, NY 14534
Evan
Job Details: 07/20/2019
WASHER KENMORE 110.470866 Customer stated that water was collecting at Bottom of tub intermittently. Upon inspection checked for error codes. No codes were present. Removed drain pump filter. Filter was clogged with debris. Also removed and cleaned air trap and pressure hose. Ran test cycle after doing so. Unit drained as it should. Ran rinse and spin cycle while working on dryer. Unit tested good service call fee and labor is on job #83516
Near Victor, NY 14564
Evan
Job Details: 07/20/2019
DISHWASHER JENN AIR JDTSS244GP0 Customer stated that unit was not flashing clean light once cycle was finished. Checked for codes unit was displaying same code as prior visit f6e3 (oversudsing). Ran test cycle unit completed cycle as it should. After running cycle began normal wash cycle to confirm light was functioning properly. Light would not turn on when running normal cycle. Tried to run multiple cycles and could not get light to turn on. Replaced control and UI. Ran diagnostic cycle. Unit tested good light bot turning on during cycle ; used 1 WPW10653840 (LATCH) from stock
Near Rochester, NY 14606
Shaiman
Job Details: 07/20/2019
VAN FORD TRANSIT CONNECT Oil change
Near Penfield, NY 14526
Evan
Job Details: 07/20/2019
DRYER AMANA NED4655EW1 Customer stated door would not shut properly. Upon inspection discovered that catch was not receiving strike correctly. Replaced catch. Once doing this door shut much better. Unit tested good
Near Pittsford, NY 14534
Dave
Job Details: 07/20/2019
REFRIGERATOR KITCHENAID KRFC302EPA00 Gaskets torn on both sides . Replaced gasket on fresh food section doors . Heated up and made sure that they are sealing .
Near Rochester, NY 14621
Dave
Job Details: 07/20/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Icemaker frozen up due to the fresh food door not sealing all the way . Heated gasket on door . It is sealing now . Adjust the height of the door to make sure that its level . Unit tested good .
Near Rochester, NY 14612
David
Job Details: 07/20/2019
DISHWASHER GE GLD5910NCC Checked unit for abnormal sounds/operation unit filling and draining normally. Could not replicate a failure. Customer to monitor
Near Scottsville, NY 14546
Dave
Job Details: 07/20/2019
REFRIGERATOR MAYTAG MSS26C6MFW01 Freezer door wire harness was torn. Replaced left hand door . Ice maker is now working and door is now sealing . Door was covered .
Near Avon, NY 14414
Dave
Job Details: 07/20/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Ran dishwasher in diagnostics. Dishwasher wash pump was working as expected. Heater is working . Dispenser is working . Unit tested good and is working as expected . Dishwasher is not getting dishes cleaned. Suggested the sensor wash cycle . High temp and heat dry. Run hot water at sink . . Customer will try settings and tips .; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
Near Livonia, NY 14487
Dave
Job Details: 07/20/2019
DRYER FRIGIDAIRE FFLE2022MW0 Turn unit on runs for a few seconds turns off. Checked thermostat and thermal fuse . Both tested fine . Tested heating element. Tested good . The control is a blinking a red light . Unit needs a new control . Ordering control 5304500454; ordrng 1 5304500454 (board)
Near Perry, NY 14530
Dave
Job Details: 07/20/2019
WASHER MAYTAG MVWB765FW3 Replaced lid lock . User interface and control . Calibrated unit . Tested in auto diagnostics. Unit tested good .
Near Livonia, NY 14487
Dave
Job Details: 07/20/2019
RANGE JENN AIR JDS1450DS0 Called Techline SR 7725393455 . Stove top not lighting on any burners . Techline said to replaced spark module and bring the wire harness in case it needs it . Ordering spark module WPW10475149 and harness W10468433 didn't charge for harness unless it is needed on second visit .; ordrng 1 W10468433 (harns-wire) and 1 WPW10475149 (module-spk)
Near Rochester, NY 14624
Evan
Job Details: 07/20/2019
MICROWAVE FRIGIDAIRE FGMV175QFA "Customer stated unit is not heating and making noise. Upon inspection discovered that magnetron is failing and also producing buzzing sound. Ordering magnetron ; ordrng 1 5304464072 (MAGNETRON), dspstn on spec-tagged invntry: 1 5304464072 MAGNETRON 1 TJ11QBP0529 DIODE , and 1 TJ13QBP21090 CAPACITOR .9 MFD"
Near Webster, NY 14580
David
Job Details: 07/20/2019
COOKTOP KITCHENAID KICU509XBL Replaced harness and module due to a communication error and an open fuse on the module. Unit tested good customer was not home for a signature
Near Fairport, NY 14450
Evan
Job Details: 07/20/2019
DISHWASHER WHIRLPOOL WDF540PADB3 Customer is experiencing same issue as before. Unit will not drain fully. Discovered that drain hose check valve is not opening as it should. This is causing issue. Ordering drain hose ; ordrng 1 WPW10545278 (DRAIN HOSE )
Near Ontario, NY 14519
David
Job Details: 07/20/2019
DISHWASHER KITCHENAID KUDS30IXBL4 Replaced broken upper rack adjusters. ; dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER C RAIL-GREY
Near Ontario, NY 14519
David
Job Details: 07/20/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Bail arm was not attached causing too much ice. Reattached bail arm. Unit tested good; dspstn on spec-tagged invntry: 1 4317943 ICEMAKER
Near Rochester, NY 14606
Shaiman
Job Details: 07/20/2019
DRYER WHIRLPOOL MDG9316BWW "Idler arm is damaged along with the idler pulley. Belt, arm, and pulley needs to be replaced. ; ordrng 1 WP354987 (RETAINER ) and 1 WP6-3700340 (IDLER PULLEY) and 1 WP6-3705180 (IDLER ARM)"
Near Webster, NY 14580
David
Job Details: 07/20/2019
WASHER WHIRLPOOL WTW5000DW2 Unit was not draining due to an open drain pump. Replaced pump and tested.
Near Webster, NY 14580
David
Job Details: 07/20/2019
REFRIGERATOR FRIGIDAIRE FFHS2611PF9 Ice bin was not aligned properly causing the freezer door to remain open. This caused frost to seal the air return to the RC. Re seated bin so that the doors will shut. Customer is going to thaw air return.
Near Rochester, NY 14617
David
Job Details: 07/20/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Doors were not level causing closure problems. Leveled unit and doors. Doors now close properly
Near Macedon, NY 14502
Evan
Job Details: 07/20/2019
WASHER WHIRLPOOL WTW5000DW1 Customer stated unit was starting cycle on its own. Unit was unplugged upon arrival. Plugged unit in and checked for error codes. Unit was displaying oversudsing error code. Ran test cycle. Unit completed cycle. Could not replicate issue while in home. Customer to Monitor and report back if issue persists.
Near Rochester, NY 14624
Dave
Job Details: 07/20/2019
WASHER MAYTAG MVWC416FW1 Lid still not locking properly ordering control W11162436 and lid lock W11307244; rqstng P&A on 1 W11162436 (cntrl-elec) and 1 W11307244 (latch)
Near Rochester, NY 14617
David
Job Details: 07/20/2019
WASHER WHIRLPOOL WFW75HEFW0 Dispenser water tube connector snapped duringValve disassembly will have to order and replace dispenser. Could not charge for the dispenser; ordrng 1 W10575334 (disp.drawer assy)
Near Williamson, NY 14589
David
Job Details: 07/20/2019
REFRIGERATOR WHIRLPOOL WSR57R18DM The unit has a refrigerant leak in the evaporator. Quoted 523.79 for replacement evaporator. Customer will call us with an answer; rqstng P&A on 1 W10858281 (evaporator) and 1 WPW10143759 (dryer)
Near Rochester, NY 14621
Evan
Job Details: 07/19/2019
DRYER KENMORE 417.804127 Replacing heating assembly due to coil snapping on heater. Replaced heater. Ran test cycle. Unit tested good
Near Rochester, NY 14620
Dave
Job Details: 07/19/2019
REFRIGERATOR WHIRLPOOL WRF560SEYW01 Called Tech line SR 7725360727. replaced right side fresh food section door gasket for being torn . Door is sealing as expected . Level the legs on refrigerator and the doors . Unit tested good .
Near Penfield, NY 14526
Dave
Job Details: 07/19/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Door handles on fresh food and freezer door were loose . Loctite the screws the tightened the screws . Handles are no longer loose .
Near Clifton Springs, NY 14432
Dave
Job Details: 07/19/2019
WASHER MAYTAG MVWB835DW3 Washer making noise during drain . Found a nail in the the drain pump . Removed nail . Tested unit . In auto diagnostics. Unit . Tested good . Calibrated washer .
Near Fairport, NY 14450
Dave
Job Details: 07/19/2019
REFRIGERATOR WHIRLPOOL WRT311FZDB00 Unit had plugged drain . Unplugged the drain . Water is now drain as expected. Frost pattern on evaporator was good and defrost was working . Unit tested good .
Near Fairport, NY 14450
Dave
Job Details: 07/19/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Customer was concerned about the noise that the refrigerator was making but it is working as expected. Adjusted the leveling and the doors . Unit tested good .
Near Palmyra, NY 14522
Dave
Job Details: 07/19/2019
REFRIGERATOR KITCHENAID KRFF302EWH01 Replaced control and start device due to constant clicking . Tested unit . Tested good .
Near Rochester, NY 14615
Shaiman
Job Details: 07/19/2019
DRYER WHIRLPOOL WED4815EW1 Replaced blower wheel lint screen and motor. Installed missing hardware. Unit testing good.
Near Rochester, NY 14612
Shaiman
Job Details: 07/19/2019
WASHER MAYTAG MVWB755DW0 Wash plate was loose upon arrival. Splines seem to be worn out. Replaced washplate. Repair successful.; pckd up 1 W10902814 (WASHPLATE)
Near Henrietta, NY 14467
Shaiman
Job Details: 07/19/2019
DISHWASHER WHIRLPOOL WDTA50SAHV0 Wheels on top rack were making a squeaking noise. Installed an adjuster kit. Repair successful.
Near Farmington, NY 14425
Shaiman
Job Details: 07/19/2019
WASHER WHIRLPOOL WFW5620HW0 Ran unit through a test verification cycle. No significant error codes present. No signs of a water leak on or around the unit. Could not find any issues at this time; unit tested good.
Near Macedon, NY 14502
Evan
Job Details: 07/19/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer stated that top rack had fallen. Upon inspection discovered that wheels had broken off adjuster causing issue. Replaced adjusters on both sides. Reinstalled upper rack . Unit tested good
Near Rochester, NY 14623
Evan
Job Details: 07/19/2019
RANGE GE JGBP33WEH1WW Customer stated that unit was taking very long time to preheat. Upon inspection discovered that ignitor was glowing but failing to draw enough power. Replaced ignitor. Ran test bake cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 4342528 IGNITOR-ROUND
Near Macedon, NY 14502
Evan
Job Details: 07/19/2019
DISHWASHER WHIRLPOOL WDF560SAFT1 "Replacing spray arms due to poor wash performance. Items are continually coming out dirty. Replaced 3rd level , 2nd level and 1st level spray arms and also replacing filter screen due to old screen warping and not catching debris. Replaced all parts listed. Unit tested good"
Near Williamson, NY 14589
David
Job Details: 07/19/2019
REFRIGERATOR WHIRLPOOL WRS321SDHW01 Replaced separator and UI per Techline due to water dispenser not working. Unit tested good after install
Near Rochester, NY 14625
David
Job Details: 07/19/2019
WASHER WHIRLPOOL WTW7800XW0 Unit was not draining due to items getting stuck in the impeller housing and pump filter. Removed basket to get all the items out. Unit tested good
Near Rochester, NY 14621
Evan
Job Details: 07/19/2019
DRYER KENMORE 417.804127 Installed new heater assembly and bearing due to heating assembly coil snapping and fusing itself to case holding coil. Also replacing bearing due to bearing being worn. After assembling unit discovered that blower wheel was cracked unit will need new motor and blower wheel. Ordering blower and motor ; ordrng 1 131560100 (MOTOR ) and 1 131775600 (BLOWER ASSEMBLY )
Near Rochester, NY 14618
Evan
Job Details: 07/19/2019
WASHER MAYTAG MHW5100DW0 Customer stated that they are unable to start cycle due to user interface not responding to commands when selecting cycle. Attempted to get unit into diagnostic mode but unit would not accept commands when selecting keys. Unit needs new user interface. Customer does not want to proceed at this time due to part cost. Customer to contact manufacturer for possible part coverage. Part needed is (W10859004)user interface
Near Henrietta, NY 14467
Dave
Job Details: 07/19/2019
REFRIGERATOR AMANA BX21TW Evaporator fan motor bearing is bad . Ordering new fan Blade W10116797 and fan WP10513803; ordrng 1 W10116797 (blade-fan) and 1 WP10513803 (motor-evap)
Near Webster, NY 14580
David
Job Details: 07/19/2019
REFRIGERATOR KITCHENAID KFIS29PBMS00 Replaced compressor inverter due to low speed on compressor. Unit is making ice and cooling. Customer to monitor.
Near Fairport, NY 14450
Evan
Job Details: 07/19/2019
RANGE FRIGIDAIRE PLGFMZ98GCH Customer stated that unit was not reaching temperature. Upon inspection discovered that ignitor was failing. Confirmed that ignitor was receiving power. Replaced ignitor. Ran test bake cycle. Unit tested good
Near Pittsford, NY 14534
Dave
Job Details: 07/19/2019
REFRIGERATOR MAYTAG MFD2560HES "Fill piece that goes on icemaker is broken also is missing bail arm . Ordering bail arm WP67004028 icemaker D7824706Q ; ordrng 1 WP67004028 (arm-shut), dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER"
Near Rochester, NY 14622
Evan
Job Details: 07/19/2019
WASHER MAYTAG MVWX600XW0 Unit is still experiencing same issue will not spin out. Checked for codes. Unit displaying codes f7e1 (basket speed fault )and f7e7 (motor unable to reach target rpm) ran tachometer verification test to test shifter function. Optical sensor on shifter is working as it should. While inspecting wiring harness underneath unit. Discovered broken wire at motor connector. Broken wire was green wire with yellow line through it. Repaired wire at connector. Ran diagnostic cycle and also ran rinse and spin cycle to confirm function outside of test mode. This was issue for unit not spinning. Unit tested good
Near Penfield, NY 14526
Evan
Job Details: 07/19/2019
DISHWASHER MAYTAG MDB7949SDE1 Customer stated that upper rack was falling. Upon inspection discovered that adjusters on both sides had cracked causing rack to fall. Replaced adjusters and also repaired bottom rack silverware tray. Unit tested good
Near Rochester, NY 14624
Shaiman
Job Details: 07/19/2019
WASHER WHIRLPOOL WTW7500GC2 "Customer states unit is not draining. F3E2 F8E1 F0E4 codes stored. Water will not dispense in manual diagnostics. Replaced valves, ran auto verification cycle. Unit testing good. ; used 1 W11165546 (VALVE) from stock"
Near Rochester, NY 14617
Evan
Job Details: 07/19/2019
RANGE WHIRLPOOL WEG730H0DW0 Replacing blower fan due to unit displaying code F8e0 for weak fan motor. Replaced fan motor also adjusted top burner flame height for customer. Ran test preheat to 350. Unit tested good ; dspstn on spec-tagged invntry: 1 W11107275 BLOWER
Near Rochester, NY 14624
Shaiman
Job Details: 07/19/2019
WASHER WHIRLPOOL WFW75HEFW0 Unit is no longer in service. Left the part with the old machine. No service was done.
Near Rochester, NY 14606
Shaiman
Job Details: 07/19/2019
WASHER MAYTAG MHW5100DW0 "Customer states the unit will not start. User interface is not responsive. UI should be replaced. ; ordrng 1 W10859004 (UI), dspstn on spec-tagged invntry: 1 WPW10443885 LATCH"
Near Webster, NY 14580
Evan
Job Details: 07/19/2019
DISHWASHER KITCHENAID KDFE304DSS0 Customer stating upper rack is falling down due to track breaking. Welds have snapped on tracks. Replaced tracks. Unit tested good
Near Rochester, NY 14624
David
Job Details: 07/19/2019
REFRIGERATOR MAYTAG MFI2570FEZ05 Water pressure is very low due to a restricted needle valve. Installed new dual valve and replaced cracked ice maker fill tube. Recommending that the customer have a licensed plumber replace the needle valve; used 1 67006317 (TUBE-WATER) from stock
Near Pittsford, NY 14534
Shaiman
Job Details: 07/19/2019
DISHWASHER KITCHENAID KDTE204EPA1 Unit fills with water but does not wash. Motor needs to be replaced. ; ordrng 1 WPW10605058 (SUMP MOTOR)
Near Canandaigua, NY 14424
Dave
Job Details: 07/19/2019
WASHER MAYTAG MVWX655DW1 Lid lock had failed not allowing washer to complete cycles . Replaced lid lock from Truck stock W12307244. Calibrated unit and ran auto diagnostics. Unit tested good .; used 1 W11307244 (LATCH) from stock
Near Ontario, NY 14519
Dave
Job Details: 07/19/2019
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Ice maker not making ice . Ice maker did cycle . Found that the water flow was pretty low . Turn on shut off valve and turned back on . Cycled ice maker again . Water flow was better customer to monitor
Near Webster, NY 14580
David
Job Details: 07/19/2019
REFRIGERATOR WHIRLPOOL WRF989SDAE00 Freezer evaporator van is not running causing no ice. 14vdc coming out of control. Ordering fan ; ordrng 1 WPW10514110 (motor evaporator)