Near Rochester, NY 14612
David
Job Details: 06/07/2019
REFRIGERATOR FRIGIDAIRE FRT18S6JQ4 Unit is leaking from the evaporator. Quoted 797.19 for evaporator replacement. Customer is going to replace.
Near Rochester, NY 14612
David
Job Details: 06/07/2019
DISHWASHER MAYTAG MDB8959SFZ4 "Unit is leaking from the door due to failing upper rack rails. Replaced rails; dspstn on spec-tagged invntry: 1 WPW10653840 LATCH , used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
Near Rochester, NY 14626
David
Job Details: 06/07/2019
FREEZER MAYTAG MQF1656TEW01 Replaced defrost timer that was not energizing heater. Heater and thermostat check ok.
Near Rochester, NY 14612
Shaiman
Job Details: 06/07/2019
DRYER WHIRLPOOL WED5000DW2 "Once hitting the start button, unit will not stay running. Push to start relay is faulty. Replacing PTS relay. ; ordrng 1 WPW10117655 (relay-pts), dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 279838 ELEMENT"
Near Ontario, NY 14519
Evan
Job Details: 06/07/2019
MICROWAVE MAYTAG MMV5208WB1 Replacing diode due to unit not heating. Replaced diode. Ran test cycle for customer. Unit tested good
Near Ontario, NY 14519
Evan
Job Details: 06/07/2019
WASHER WHIRLPOOL WTW8800YC1 Customer stated that unit would not spin and was flashing unbalanced load error code. Upon inspection discovered that upper and lower bearing have gone bad causing unit not to spin correctly. Replaced both bearings and drive shaft. Ran test cycle. Ran drain/spin cycle for customer. Unit tested good ; dspstn on spec-tagged invntry: 1 W10435302 BEARING
Near Henrietta, NY 14467
Evan
Job Details: 06/07/2019
RANGE KENMORE 790.909046 Customer stated that unit will not heat. Checked incoming voltage at machine unit was receiving 240v. Ran test bake cycle checked voltage at element. Control is failing to send power to elements ordering control; ordrng 1 316419134 (OVERLAY) and 1 316557106 (CONTROL )
Near Fairport, NY 14450
Evan
Job Details: 06/07/2019
WASHER WHIRLPOOL WTW5640XW3 Customer is still experiencing same issue after installing new lock. Upon inspection discovered that new lock was jammed causing lid not to shut. Unjammed lock and reattached correctly. Attempted to run test cycle. Lid lock relay on control board is clicking but lock with not actuate. Relay for lock on control board has gone bad this is real issue with machine. Customer doesn’t not want to proceed with repair due to cost of control board. Please reimburse customer for latch ; dspstn on spec-tagged invntry: 1 W10404050 SWITCH-LID
Near Canandaigua, NY 14424
Dave
Job Details: 06/07/2019
DISHWASHER KITCHENAID KDTE204DSS1 Ran in auto diagnostics. No errors codes . Drain pump fin was broken causing the drain pump to raddle . Replaced pump . Tested unit . Tested good .
Near Geneva, NY 14456
Dave
Job Details: 06/07/2019
DRYER MAYTAG MEDC215EW1 "Dryers thumping. Found the rollers were worn out . Used repair kit 4392065 . Replaced belt , rollers and tension pulley. Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT , used 1 4392065 (REPAIR KIT) from stock"
Near Geneva, NY 14456
Dave
Job Details: 06/07/2019
DRYER WHIRLPOOL WED4815EW1 "Replaced element due to being broken and grounded . Replaced thermal fuse , thermostat. High limit . Used repair kit on dryer . Replaced rollers, belt and pulley . Tested unit tested good ."
Near Fairport, NY 14450
Steve
Job Details: 06/07/2019
REFRIGERATOR GE GTS22ISSARSS Found evaporator fan motor getting power but not running. Ordering fan. ; ordrng 1 WR60X10257 (motor ac/dc fan.)
Near Lyons, NY 14489
Dave
Job Details: 06/07/2019
WASHER MAYTAG MVWC465HW2 Lid lock was locked . Was able to get the lid lock unlocked . Tested unit . Calibrated and ran in auto diagnostics. Tested good .
Near Palmyra, NY 14522
Dave
Job Details: 06/07/2019
FREEZER WHIRLPOOL WRF535SWHZ01 Freezer door gasket was not sealing all the away . Heated gasket . Gasket now is sealing as it should . Left part with customer.
Near Manchester, NY 14504
Dave
Job Details: 06/07/2019
FREEZER WHIRLPOOL WZF34X20DW01 Unit not cooling . Found evaporator was frosted up . Called techline SR 7725037524 . Was told either defrost thermistor or control . Defrosted unit . Replaced thermistor from stock WPW10383615 . Unit is now cooling customer will monitor ; used 1 WPW10383615 (THERMISTER-FREEZER) from stock
Near Manchester, NY 14504
Dave
Job Details: 06/07/2019
DRYER ROPER RGD4516FW0 Dryer squeaking while running . Replaced rollers . Tension pulley and belt . Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT
Near Pittsford, NY 14534
Evan
Job Details: 06/07/2019
DRYER WHIRLPOOL WGD9600TW1 Custom tee stated unit was squeaking while drum was spinning. Upon inspection discovered that rollers and idler pulley had seized causing issue. Replaced roller pulley and belt. Ran test cycle for customer. Unit tested good ; dspstn on spec-tagged invntry: 1 4392067 REPAIR KIT
Near Pittsford, NY 14534
Evan
Job Details: 06/07/2019
WASHER MAYTAG MHW5630HW0 Customer stated unit was off balance. Upon inspection checked for codes no codes were present. Ran diagnostic cycle unit completed cycle as it should. Customer had pads underneath feet of front of washer but not rear. Suspecting this is contributing to issue customer is experiencing. Ran unit on high spin once pads were removed. Unit testing good
Near Webster, NY 14580
Steve
Job Details: 06/07/2019
REFRIGERATOR MAYTAG MFT2976AEW00 S71233 found the ice maker passed harvest test. Tested temps and the freezer is about 20. The evaporator is silver in fresh food section. Ordering evaporator. ; rqstng P&A on 1 876765 (mtg kit) and 1 W10917531 (evaporator) and 1 WPW10143759 (dryer)
Near Rochester, NY 14626
Shaiman
Job Details: 06/07/2019
DRYER WHIRLPOOL WED7500GC0 Door will not stay shut during cycles. Replacing catch and strike.; ordrng 1 W11366436 (STRIKE) and 1 WP3389441 (catch)
Near Webster, NY 14580
Evan
Job Details: 06/07/2019
WASHER MAYTAG MAV7501EWW "Customer stated that unit was producing noise while unit was in spin. Upon inspection discovered that drain pump bearing had gone bad inside pump causing noise. Ordering new pump ; ordrng 1 WP35-6780 (DRAIN PUMP ), dspstn on spec-tagged invntry: 1 WP22003483 BELT"
Near Marion, NY 14505
Dave
Job Details: 06/07/2019
STACKED LAUNDRY GE GUD24ESSJ0WW Washer not going into agitation. The machine does drain and spin . Fills with water but the cold is very slow . Disconnected cold water hose from valve and turned on . Has good water flow . Washer needs water valve WH13X27314 . Filled machine with hot water . Machine still will not move on ordering control WH12X22744. Lid lock is working . ; rqstng P&A on 1 WH12X22744 (washing machine cont) and 1 WH13X27314 (valve 2-1)
Near North Chili, NY 14514
Shaiman
Job Details: 06/07/2019
WASHER AMANA NTW4516FW2 Replaced motor and cap. Unit still faulty. Contacted tech line. Tested continuity of motor harness. Open line on common wire in motor harness. Replacing motor harness.SR: 7725035585; ordrng 1 W10899776 (harns-wire)
Near Churchville, NY 14428
Shaiman
Job Details: 06/07/2019
RANGE KITCHENAID KSDG950ESS0 Replaced control. A dent was discovered on user interface. Removed new UI and reinstalled the old one. Ordering a new UI. ; ordrng 1 W10915031 (panl-cntrl)
Near Livonia, NY 14487
Steve
Job Details: 06/07/2019
OVEN WHIRLPOOL WFE540H0ES0 Found the oven was under heating. Calibrated oven + 20 degrees. The light socket is blowing light bulbs every couple weeks. Ordering socket. ; rqstng P&A on 1 W11281687 (SOCKET)
Near Rush, NY 14543
Dave
Job Details: 06/07/2019
REFRIGERATOR MAYTAG MFF2558VEM Customer wants to reschedule.; schdld next appmnt for 6/12 WED !
Near Fairport, NY 14450
David
Job Details: 06/06/2019
REFRIGERATOR KITCHENAID KSC23C8EYB02 Located a leak at the fresh food evaporator inlet via UV light. Called tech line to document. They are recommending replacing the evaporator again. Ordering evaporator. sr7724524439 recharged unit before leaving; ordrng 1 WPW10143759 (dryer) and 1 WPW10643261 (evaporator)
Near Rochester, NY 14625
David
Job Details: 06/06/2019
FREEZER WHIRLPOOL KRFC302EPA No water flow to icemaker. Valve is getting 120 volts but is not snding any water. Ordering new valve.; ordrng 1 WPW10420083 (valve)
Near Rochester, NY 14610
Steve
Job Details: 06/06/2019
VAN FORD TRANSIT CONNECT Picked up parts
Near Rochester, NY 14622
David
Job Details: 06/06/2019
REFRIGERATOR WHIRLPOOL WRF560SMYH04 "Right hand door liner is damaged preventing the door from closing properly. ; rqstng P&A on 1 LW10353181 (dor-fip wh), states that autho needed"
Near Rochester, NY 14623
Steve
Job Details: 06/06/2019
50#IM 18" FS KITCHENAID KUIC18PNXS2 Tested ice machine with new water level sensor and had same result. Contacted manufacturer tech support and found the water valve is getting power all the time instead of just when calling for water. The main control WPW10226156 $278 will need to replaced and the water valve again. Called Scott the oversees maintenance for Dorschel and he is going to replace.
Near Rochester, NY 14605
Shaiman
Job Details: 06/06/2019
WASHER WHIRLPOOL WTW7000DW0 Replaced drain hose and drain hose components. Unit testing good.
Near Rush, NY 14543
Steve
Job Details: 06/06/2019
WASHER MAYTAG MHW5500FW1 Replaced user interface for erratic operation and starting on it's own. the washer tested good.
Near Victor, NY 14564
Steve
Job Details: 06/06/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 "Found the fresh food evaporator full of frost causing warm temps. Caulked frame where liner meets cabinet. Removed frost. Tightened, zip tied and taped thermistor to evaporator in proper position. Customer is going to monitor"
Near Geneseo, NY 14454
Steve
Job Details: 06/06/2019
WASHER WHIRLPOOL LSR6334LQO Found lid switch broken and machine not drain or spin. Replaced switch and the washer tested good. ; used 1 3949247V (SWITCH-LID) from stock
Near Henrietta, NY 14467
David
Job Details: 06/06/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM Fresh food evaporator was covered in ice preventing cooling. Removed ice and replaced fresh food evaporator thermistor. Changed defrost setting to 8 hour fixed defrost. ; dspstn on spec-tagged invntry: 1 W11033168 HARNESS
Near Penfield, NY 14526
David
Job Details: 06/06/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Humidity setting on crisper was not moving. Changed front pan unit testing good.
Near Pittsford, NY 14534
Evan
Job Details: 06/06/2019
DRYER WHIRLPOOL WGD75HEFW0 Customer stated that unit was still producing same noise after repair kit was used. Upon inspection discovered that rattling was coming from idler pulley shaft missing interior washer on shaft. Replaced washer on idler pulley shaft. Reassembled unit Ran for customerUnit tested good
Near Rochester, NY 14623
Evan
Job Details: 06/06/2019
DISHWASHER KITCHENAID KDTM354DSS5 Customer stated that unit was not powering up. Checked incoming voltage at junction box between below machine. Discovered that wire nuts were loose causing unit not to receive power. Tightened wire nuts. Checked for error codes ran diagnostic cycle. Unit tested good
Near Pittsford, NY 14534
Evan
Job Details: 06/06/2019
WASHER MAYTAG MVWX655DW1 Replacing drive pulley and actuator due to unit producing noise while shifting from spin to agitate. Replaced actuator and drive pulley. Ran test cycle unit tested good
Near Webster, NY 14580
Evan
Job Details: 06/06/2019
OVEN WHIRLPOOL WFE320M0EW2 Customer stating unit is still producing noise when unit is preheating. Ran preheat could hear noise customer referred to. Bake element bar is causing noise. Covered each end of bar with small amount of aluminum foil ran preheat again. Unit tested good
Near Geneseo, NY 14454
Steve
Job Details: 06/06/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced motor for not pushing water. The dishwasher tested good.
Near Rochester, NY 14612
David
Job Details: 06/06/2019
WASHER WHIRLPOOL WTW7800XW0 Bearing was loud as tub was spinning. Found garment underneath tub causing off balance load. Replaced bearing. Ran auto drain and spin auto test. Tests ok.; used 1 W10435302 (BEARING) from stock
Near Rochester, NY 14624
Shaiman
Job Details: 06/06/2019
WASHER MAYTAG MVWC565FW1 Replaced control unit testing good.
Near Webster, NY 14580
Evan
Job Details: 06/06/2019
DRYER WHIRLPOOL WED9600TW0 Replacing door switch due to old switch failing to allow unit to run. Replaced switch. Unit tested good
Near West Henrietta, NY 14586
Shaiman
Job Details: 06/06/2019
DRYER FRIGIDAIRE FASE7021NW0 E64 error code stored. Replaced heating element. Unit testing good.
Near Lyons, NY 14489
Steve
Job Details: 06/05/2019
REFRIGERATOR WHIRLPOOL WRT316SFDM01 Found compressor start winding open and a leak in the evaporator. The maintenance person found loose connections in breaker. He is repairing circuit breaker. Ordering compressor and evaporator. ; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor)
Near Pittsford, NY 14534
Evan
Job Details: 06/05/2019
DRYER WHIRLPOOL LGQ9858PW1 "Customer stated that unit was not heating. Upon inspection discovered that thermal fuse had blown. Tech is recommending replacement of fuse , gas coils and ignitor. Ordering fuse , gas coils and ignitor. ; ordrng 1 279311 (IGNITOR ) and 1 279834 (GAS COIL ) and 1 WP3392519 (THERMAL FUSE )"
Near Pittsford, NY 14534
Evan
Job Details: 06/05/2019
OVEN KITCHENAID KSGG700ESS1 "Customer stated they can not select 3,6 or 9 on touchpad when setting timer. Upon inspection discovered that when selecting numbers must push down on key pad very hard. New keypad did not include bezels for knobs. Ordering bezels ; ordrng 5 W10814133 (BEZEL)s"
Near Rochester, NY 14609
Dave
Job Details: 06/05/2019
REFRIGERATOR WHIRLPOOL WRS571CIDB01 Freezer door wire harness is torn . Took photo . That is was is causing the icemaker to not operating. Ordering another door LW10859844; rqstng P&A on 1 LW10859844 (dor-fip)
Near Pittsford, NY 14534
Steve
Job Details: 06/05/2019
FREEZER WHIRLPOOL MFI2570FEZ05 Found frost on left side of freezer towards front and light switch frozen. Found water standing on top of gasket in the center by mullion. Caulked frame of refrigerator where cabinet meets liner. Raised door for better sealing. Removed frost. Added perma gum behind gasket on top for better seal.
Near Lyons, NY 14489
Steve
Job Details: 06/05/2019
WASHER AMANA NTW4516FW1 Found the cold water valve was full of debris causing a long fill error that is preventing wash. Removed debris and customer is going to put in hose screens.
Near Avon, NY 14414
Steve
Job Details: 06/05/2019
WASHER WHIRLPOOL WTW4955HW1 Found a crack on bottom of the tub Nd a chunk missing. Reordering tub; ordrng 1 W10371566 (tub)
Near Lyons, NY 14489
Steve
Job Details: 06/05/2019
REFRIGERATOR FRIGIDAIRE FFTR1621QB2 Found when the compressor starts the whole unit restarts. The. Ompressor will not stay running. The refrigerator needs a compressor. The cost of the repair will outweigh the cost of new refrigerator.
Near Phelps, NY 14532
Steve
Job Details: 06/05/2019
REFRIGERATOR WHIRLPOOL WRF540CWBM01 Replaced evaporator fan motor for no cool. The refrigerator tested good
Near Rochester, NY 14612
David
Job Details: 06/05/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Customer is still having an issue with the ice clumping and burning out the auger motor. Called customer to preorder for next visit. Ordering ; ordrng 1 LW10913113 (FREEZER DOOR STAINLESS) and 1 LW10913113 (AUGER MOTOR) and 1 W11039857 (RETAINER SEPARATOR)
Near Honeoye Falls, NY 14472
Steve
Job Details: 06/05/2019
MICROWAVE WHIRLPOOL WMH32519HV3 Replaced main control for not starting. The microwave tested good
Near Rochester, NY 14606
Dave
Job Details: 06/05/2019
REFRIGERATOR WHIRLPOOL WRT518SZFW00 Noise coming from the compressor area . Found the fan was hitting a plastic piece that's on the sticky goop fixed goop and zip tied to make sure it doesn't move . Sealed freezer cabinet. Tested unit . Tested good .; dspstn on spec-tagged invntry: 1 WP2315539 MOTOR-EVAP
Near Rochester, NY 14607
Shaiman
Job Details: 06/05/2019
DRYER WHIRLPOOL MVD455GMS Return later; schdld next appmnt for 6/4 TUE !
Near North Chili, NY 14514
Dave
Job Details: 06/05/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 F4E3 error code wash pump failure . Wash pump not turning on . Replaced wash pump . Tested unit in diagnostics tested good .; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR
Near Rochester, NY 14609
Shaiman
Job Details: 06/05/2019
WASHER GE WPRE6150K2WT "At work until 1, return later in day; schdld next appmnt for 6/4 TUE !"
Near Rochester, NY 14624
Dave
Job Details: 06/05/2019
REFRIGERATOR FRIGIDAIRE FCGM201RFB2 Thermostat is bad causing the refrigerator to continue to run and not turn off when it gets to temperature. Replaced thermostat. Tested unit. Tested good . Customer will monitor.
Near Rochester, NY 14606
Shaiman
Job Details: 06/05/2019
DISHWASHER WHIRLPOOL WDT720PADM2 "Unit would fill with water but wouldn’t wash. Replaced motor, unit testing good."
Near Rochester, NY 14607
Shaiman
Job Details: 06/05/2019
STACKED LAUNDRY KENMORE 2661532210 "Got unit to drain, and dispense water in service mode. Does shift from agitation to spin but does not actually do either functions. Lid also does not lock when in regular use mode. Lid lock should be replaced.; ordrng 1 WH01X10626 (magnet) and 1 WH44X10288 (lock lid)"
Near Rochester, NY 14621
Shaiman
Job Details: 06/05/2019
DRYER AMANA NGD4655EW2 "Customer concern that sometimes the dryer heats and sometimes it doesn’t? Vent tested good. Burners cycle on/off as expected. Tech line agent recommends running tests with clothes in dryer. After getting off the phone with tech support, discovered the outside vent was clogged with lint. Removed lint unit testing good.SR: 7725010403"
Near Rochester, NY 14626
Shaiman
Job Details: 06/05/2019
DRYER MAYTAG MGDB765FW0 Unit will power on but not heat. Fuses tested good. Igniter should be replaced. ; ordrng 1 279311 (ignitor kit & bracke)
Near Rochester, NY 14623
Evan
Job Details: 06/05/2019
DISHWASHER GE CDT835SSJ2SS Replacing drain pump due to old pump failing to drain water from cabinet after cycle. Replaced pump. Unit was still draining very slowly discovered that drain line was binding behind door. Straightened line ran multiple test cycles. Unit tested good
Near Henrietta, NY 14467
Evan
Job Details: 06/05/2019
RANGE KITCHENAID KFGG500ESS2 Replacing left front burner ignitor due to ignitor failing to light burner consistently. Replaced ignitor ran test cycle unit tested good
Near Rochester, NY 14609
Shaiman
Job Details: 06/05/2019
WASHER GE WPRE6150K2WT "At work until 1, return later in day; schdld next appmnt for 6/4 TUE !"
Near Marion, NY 14505
Evan
Job Details: 06/05/2019
DISHWASHER KITCHENAID KDFE104HBS0 Customer stated that unit was not filling with water and had plumber out to inspect water Line. Upon inspection discovered error code 6-3 (suds/air in pump) unit would not fill due to diverter failing to move position. Replaced sump & motor . Ran diagnostic cycle Unit tested good
Near Williamson, NY 14589
Evan
Job Details: 06/05/2019
WASHER MAYTAG MHW3505FW1 Customer stated unit was leaking water from door seal. Upon inspection discovered bellow spring had come detached causing leak. Bellow was getting pushed in once door was shut. Reinstalled spring. Ran diagnostic cycle Unit tested good
Near Hilton, NY 14468
David
Job Details: 06/05/2019
DISHWASHER MAYTAG MDB8989SHB0 SR 7725009204Called tech line due to fan not cycling on in long power dry. Tech line is saying that this is normal operation and that long power dry relies mostly on heater and not the fan
Near Webster, NY 14580
David
Job Details: 06/05/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Water was not flowing due to a restriction in the filter. Removed filter and water tested good. Recommending that the customer replace the water filter
Near Ontario, NY 14519
David
Job Details: 06/05/2019
REFRIGERATOR WHIRLPOOL GSC25C4EYB01 Dispenser motor testing no continuity. Wires at base of door broken. Soldered wires. Dispenser motor tests OK. If problem persists door will have to be replaced.
Near Webster, NY 14580
David
Job Details: 06/05/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 SR7725012663 mullion is bent in and won't allow door to seal. Unrepairable per tech line.
Near Rochester, NY 14624
Dave
Job Details: 06/05/2019
REFRIGERATOR WHIRLPOOL WRF989SDAE03 "Replaced icemaker ,ice box fan and ice container . Tested unit in diagnostics. Used harvest test to make sure that the ice maker is working . Did fill test ice maker filled up . Customer will monitor."
Near Brockport, NY 14420
Dave
Job Details: 06/05/2019
RANGE WHIRLPOOL WFG525S0HZ1 Replaced burner head and ignitor. Tested unit . Tested good . Left parts with customer.
Near Rochester, NY 14616
Dave
Job Details: 06/05/2019
REFRIGERATOR WHIRLPOOL WRF535SWHV00 "Door on freezer won't shut all the way ice build up everywhere . Removed door ,rack and basket inside freezer defrosted freezer . Checked rails with door on tested good . Installed the basket and rack . Heated up door gasket and sealed the cabinet. Door now closes tight and seals all the way around . Customer states the door is closing the best it ever has ."
Near Rochester, NY 14623
Steve
Job Details: 06/05/2019
REFRIGERATOR KITCHENAID KRFC300ESS01 Replaced damper for noisy damper. The refrigerator tested good
Near Rush, NY 14543
Steve
Job Details: 06/05/2019
OVEN JENN AIR JGS8860BDP Found the ignitor was weak causing poor heating. Replaced the ignitor and it started right up. The flame was whistling and putting itself out. Adjusted air breather and the flame is good now. The range tested good. ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
Near Webster, NY 14580
David
Job Details: 06/05/2019
RANGE WHIRLPOOL WFG540H0ES1 Sr7725013000 tech line wanted the bake and broil harness changed. Replaced harness. Unit testing good. Customer to monitor.
Near Rochester, NY 14612
David
Job Details: 06/05/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Found freezer door open upon arrival. Ice blocking door from shutting. Steamed off ice. Checked thermistor. Unit operating ok. Customer to monitor. ; dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER
Near Rochester, NY 14617
Shaiman
Job Details: 06/05/2019
WASHER WHIRLPOOL MVWB835DW2 Unit was unplugged. Customer concerned about unit shutting off in mid cycle and throwing a F5 code. F5E3 code stored. Lid lock testing fine in manual diagnostics. Service verification cycle was successful. Started a normal wash cycle with no complications. Informed customer that the F5 fault code is lid lock related. Could not recreate issue. Customer insisted on replacing lid lock as a precautionary. Unit testing good.
Near Marion, NY 14505
Evan
Job Details: 06/05/2019
WASHER MAYTAG MVWX655DW1 Customer stated that unit was not filling with enough water during large load. Checked for codes. No codes were present. Ran diagnostic cycle unit completed cycle as it should. Had customer run load while tech was in home. Ran unit on bulky/sheets and unit continued to add water as it should. Should customer water level once unit was in wash cycle. Unit is preforming as it should. Went over proper loading and use with customer. Unit tested good
Near Rochester, NY 14625
Evan
Job Details: 06/05/2019
DISHWASHER KITCHENAID KDTE104ESS3 Customer stated that unit was not draining. Upon inspection discovered that pump impeller was seized causing unit not to drain. Replaced pump. Ran diagnostic cycle unit draining as it should. Unit tested good
Near Rochester, NY 14620
Dave
Job Details: 06/05/2019
REFRIGERATOR AMANA ASD2522WRS03 Fan blade on evaporator is broken. Replaced fan blade .tested unit . Tested good
Near Pittsford, NY 14534
Steve
Job Details: 06/04/2019
WASHER KITCHENAID WFW6620HC0 Found right rear leg loose causing washer to vibrate. Tightened leg and tested washer with clothes in it and it tested well.
Near Rochester, NY 14617
Evan
Job Details: 06/04/2019
WASHER WHIRLPOOL WTW4855HW1 Customer stated that unit was stuck on spin. Upon arrival spin light was on but unit had finished cycle. Checked for error codes unit was displaying shifter fault code (F7E5) cleared code. Ran diagnostic cycle. Unit completed cycle as it should. Ran tachometer verification test shifter is functioning as it should at this point. Customer to monitor if issue persists.Unit testing good at this time
Near Webster, NY 14580
Evan
Job Details: 06/04/2019
DISHWASHER WHIRLPOOL WDF560SAFM2 Customer stated that unit was tripping breaker each time they attempt to run cycle. Upon arrival breaker was off. Inspected connectors at junction box underneath unit. Connections tested good. Unplugged dishwasher from outlet ran extension cord from other outlet to test unit. Unit now functioning as it should on other outlet. Ran diagnostic cycle. Unit completed cycle as it should. No codes were present at this time. Went over controls functions and usage with customer. Unit tested good
Near Churchville, NY 14428
David
Job Details: 06/04/2019
DISHWASHER KITCHENAID KDTE234GPS0 Check valve on drain hose was stuck preventing drain. Freed check valve
Near Rochester, NY 14615
David
Job Details: 06/04/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Brass adapter is leaking from the rubber seal. This is not part of the dishwasher and was used in the installation process. Left water to the unit shut off so that a plumber can repair. Unit damaged ceiling under the unit
Near Rochester, NY 14612
David
Job Details: 06/04/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Top of freezer gasket was not sealing. Raised door and heat molded gasket. Gasket now seats properly.
Near Rochester, NY 14616
David
Job Details: 06/04/2019
REFRIGERATOR WHIRLPOOL WRS322FDAM03 Unit is not making ice. Initiated harvest. Icemaker stalled and would not complete harvest. Verified continuity through harness fuse. Replaced ice maker Customer to monitor
Near Macedon, NY 14502
Steve
Job Details: 06/04/2019
REFRIGERATOR WHIRLPOOL WRF560SEYMO5 Replaced ice maker for open motor causing no ice production. The ice maker tested good
Near Ontario, NY 14519
Evan
Job Details: 06/04/2019
DISHWASHER KITCHENAID KDFE104HBL0 Customer stated they ran load for first time and pod would not dissolve. Checked for error codes. No codes were present. Ran diagnostic cycle. Unit was not filling during beginning of cycle. Inspected water valve. Discovered that valve was unplugged. This is cause for issue. Reseated connector on valve. Ran diagnostic cycle again. Unit filled as it should. Unit completed cycle as it should.Unit tested good
Near Rochester, NY 14617
Evan
Job Details: 06/04/2019
DRYER MAYTAG MEDC400BW1 Customer stated unit was squeaking. Upon inspection discovered that rear rollers had seized on shaft causing noise. Cleaned roller shafts and replaced rollers. Ran test cycle Unit tested good ; used 1 349241T (ROLLER-SUPPORT 2PK) from stock
Near Rochester, NY 14618
Steve
Job Details: 06/04/2019
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Found ice maker fan had ice in it causing loud noise. Removed ice and the fan checks good.allen screw stipped for frz door handle and handle will not stay on ; O-emld tckt
Near Webster, NY 14580
Steve
Job Details: 06/04/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Replaced frozen fill tube. The customer is going to repair the saddle valve at the water line for low water pressure.
Near Webster, NY 14580
Evan
Job Details: 06/04/2019
RANGE WHIRLPOOL KDRS407VSS05 Customer stated when burners are on low setting unit will start to spark ignitors and attempt to light certain burners. Set burners to low setting. While having rear right burner on low unit began to spark and attempt to light left rear burner. Unit is experiencing with module. Ordering module and harness ; ordrng 1 W10363277 (HARNESS) and 1 WPW10475147 (SPARK MODULE )
Near Webster, NY 14580
Steve
Job Details: 06/04/2019
REFRIGERATOR KITCHENAID KRMF606ESS00 Replaced ice maker for no ice production and failing ice harvest in diagnostics. The icemaker tested good