Near Scottsville, NY 14546
Steve
Job Details: 10/07/2020
WASHER MAYTAG MVWB766FW1 Console is randomly unresponsive. Customer showed video of it not responding. Ordering ui; ordrng 1 W11135391 (CONSOLE)
Near Ontario, NY 14519
Tanner
Job Details: 10/07/2020
DRYER WHIRLPOOL WED75HEFW0 Q1 no Q2 no Q3 no Replaced ACU. Tested unit via timed dry and unit tested good.Verbal signature acknowledged.
Near Rochester, NY 14605
Evan
Job Details: 10/07/2020
DRYER WHIRLPOOL WED7500GC0 Replacing all parts listed due to door failing to stay shut during cycle. Replaced all parts. Tested unit. Unit tested good
Near Irondequoit, NY 14609
Evan
Job Details: 10/07/2020
RANGE KITCHENAID KSDG950ESS2 Replacing wiring harness due to unit not operating downdraft fan on high setting. Replaced harness tested unit. Unit tested good
Near Pittsford, NY 14534
Steve
Job Details: 10/07/2020
DISHWASHER WHIRLPOOL WDT730PAHW0 Replaced dispenser door for not closing. The dispenser tests good. ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
Near Rochester, NY 14612
James
Job Details: 10/07/2020
WASHER WHIRLPOOL WTW4855HW1 Q1 n. Q2 n. Q3 n. Hot water Fault. Checked hoses and valves passed diagnostics. Thermistor was 40ohm at 85 degrees. Replaced control and lock then calibrated. Ran spin cycle successfully. Customer is to monitor. If problem persists replace valve.
Near Hilton, NY 14468
James
Job Details: 10/07/2020
WASHER WHIRLPOOL MVWB835DW1 Parts auth. Msqoq00ap1Q1 n. Q2 n. Q3 n. Unit leaking water and bearing grease underneath gearcase. Gearcase has failed. Replaced gearcase and calibrated. One year warranty on repair. ; dspstn on spec-tagged invntry: 1 W10811956 GEARCASE
Near Fairport, NY 14450
Steve
Job Details: 10/07/2020
STACKED LAUNDRY WHIRLPOOL WFC8090GX0 Replaced front panel and door for dent on panel on arrival and scratch on door preventing the user interface from responding.
Near North Chili, NY 14514
Steve
Job Details: 10/07/2020
DISHWASHER GE GDT530PSD4SS Replaced drain pump For bad bearing in pump. The pump tested good
Near Brockport, NY 14420
James
Job Details: 10/07/2020
DISHWASHER WHIRLPOOL MDB8959SKW0 Replaced pump and tested.
Near Victor, NY 14564
Dave F
Job Details: 10/07/2020
DISHWASHER KITCHENAID KDPM604KPS0 found the mount that holds the sump in place was not correct and vibrating on floor . Adjusted the mount tested unit . Tested good.
Near Irondequoit, NY 14622
Evan
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRB329DMBM01 Replacing door due to units original door being delivered with scratches. Replaced door. Unit tested good
Near Rochester, NY 14626
James
Job Details: 10/07/2020
RANGE WHIRLPOOL WFE505W0HB2 Door glass fell out. Broiler drawer not opening. Door hits drawer when open. Rh foot broken. Both side panels dented. Frame bent. Called tech line. 7728984063Non repairable Tracie.l.lassiter@store.lowes.com
Near Rochester, NY 14615
James
Job Details: 10/07/2020
DISHWASHER WHIRLPOOL WDT750SAHVO Replaced parts and tested. Ran unit with clear door and spray arms rotating properly. Found no leaks. ; dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR
Near Webster, NY 14580
Dave F
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Ui in drawer not functioning found the board was not in the right position in the bracket and when the button was touched was not responding. UI tests good now . Found the drain tube in freezer was plugged . Cleared drain tube . Found ice built up under fresh food evap from drain tube being plugged . Defrosted that . Unit is now working as expected
Near Rochester, NY 14618
Dave F
Job Details: 10/07/2020
COOKTOP JENN AIR JGS1450DS0 Replaced console for stuck key error codes and buttons not working .tested unit in auto test . Tested good .
Near Scottsville, NY 14546
Dave F
Job Details: 10/03/2020
DRYER MAYTAG MDE3706AYW "Tension pulley is squeaking . Ordering tension pulley . Going to replace rollers and belt as well . Left parts at customers. ; ordrng 1 WP37001287 (bracket), dspstn on spec-tagged invntry: 2 WP37001042 ROLLER and 1 WP40111201 BELT"
Near Bloomfield, NY 14469
Steve
Job Details: 10/03/2020
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00 Compressor will not start. Put a tester start device on unit and same result. Ordering compressor. ; rqstng P&A on 1 W10233961 (compressor) and 1 WPW10143759 (DYE DRIER)
Near Rochester, NY 14626
James
Job Details: 10/03/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Q1 n. Q2 n. Q3 n. Crisper endcap broken. Need part. Freezer door not closing. Defrosted and greased rails now door is closing properly. ; ordrng 1 W10874836 (endcap)
Near Canandaigua, NY 14424
Steve
Job Details: 10/03/2020
REFRIGERATOR WHIRLPOOL WRF532SMHB00 Found top right side of freezer door not sealing. Ordering gasket and slides. ; rqstng P&A on 2 WPW10120018 (slide rail (frz))s and 1 WPW10436250 (gasket-fip)
Near Rochester, NY 14610
Dave F
Job Details: 10/03/2020
DISHWASHER KITCHENAID KDFE104DWH2 Wash motor is failing and not turning on . Tapped wash motor and it started right up . Motor is seizing . Sump needs to be replaced . Ordering part . . Customer is paid in full ; ordrng 1 WPW10605057 (pump and motor assy)
Near Rochester, NY 14622
Tanner
Job Details: 10/03/2020
DRYER MAYTAG GEW9250PW1 Q1 no Q2 no Q3 no Complaint of no heat. SR7728957477- operating thermistor and heater element tested open. Advised heat will not turn on if thermistor is open. Broken element will also cause no heat. ; ordrng 1 3387747 (Element) and 1 WP8577274 (Thermistor)
Near Rochester, NY 14618
Dave F
Job Details: 10/03/2020
REFRIGERATOR WHIRLPOOL MFI2570FEZ06 Temperature in freezer is 0 and set at 2 . Temperature in fresh food section is 32 but set at 42 . Door gaskets are sealing . Tested thermistors in diagnostics they tested good . Ran test 3 to check damper and fan . Damper is working but fan was not turning on . Checked for power going to fan . No power . Turned off a complete times . Fan started working again . Order control and UI . Need unplugged unit and plugged back in . On return visit check temperatures and ohm out thermistors . ; ordrng 1 W11043763 (cntrl-elec) and 1 W11269232 (panel-ui)
Near Rochester, NY 14616
James
Job Details: 10/03/2020
REFRIGERATOR WHIRLPOOL WRS325SDHV01 Q1 n. Q2 n. Q3 n. Unit not dispensing due to ice bin freezing. Suspect ice wedged dispenser door open. Removed frost buildup and tested. Unit functions properly.
Near Rochester, NY 14617
James
Job Details: 10/03/2020
DISHWASHER WHIRLPOOL KUDS30IXBT9 Q1 n. Q2 n. Q3 n. Door handle broken and allowed tab to break off control panel. Put unit together and it began functioning. Need door handle and control panel. Customer opted not to repair. WPW10500174 125.00W10195655 45.00Sh 15Labor 76.40
Near Henrietta, NY 14467
Steve
Job Details: 10/03/2020
WASHER WHIRLPOOL WTW8800YC1 Tested washer in diagnostics and in regular wash. Could not locate water leak. Turned water pressure down and customer is going to monitor. Quoted for water valve. ; rqstng P&A on 1 W10853723 (valve)
Near Rochester, NY 14617
James
Job Details: 10/03/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Q1 n. Q2 n. Q3 n. Unit not washing. 116v to pump. Need pump. Customer opted not to repair. WPW10671941
Near Penfield, NY 14526
Dave F
Job Details: 10/03/2020
WASHER MAYTAG MVWC565FW2 F7E6 motor fault error F7E7 unable to reach target RPM. Called techline SR 7728956894 . Ohm out motor . Motor was good tachometer tested good . techline said to replaced main control . Ordering control .; ordrng 1 W11399433 (Control)
Near Spencerport, NY 14559
James
Job Details: 10/03/2020
DISHWASHER MAYTAG MDB8959SKW0 Replaced pump assembly and tested. Found no leaks. Unit functions properly.
Near Hamlin, NY 14464
James
Job Details: 10/03/2020
DISHWASHER GE GSD2230FOOWW "Q1 n. Q2 n. Q3 n. Unit not draining. Found water leaking from sump where drain actuator goes through, and leaking onto drain solenoid. Pump has been discontinued."
Near Penfield, NY 14526
Tanner
Job Details: 10/03/2020
DISHWASHER KITCHENAID KDPE334GPS0 Q1 no Q2 no Q3 no Replaced ACU. Motor barely moves water. No stored errors after multiple tests. Confirmed voltage to motor circuit. Quoted for motor sump assembly. Customer researching replacement options before making repair.Verbal signature acknowledged
Near Rochester, NY 14612
James
Job Details: 10/03/2020
DISHWASHER KITCHENAID KDTE404DSS0 Replaced all rack sliders and tested. One year warranty on repair.
Near Rochester, NY 14626
James
Job Details: 10/03/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Q1 n. Q2 n. Q3 n. Shelf slider came off from shelf. Reinstalled slider. Tabs that hold slider on are defective and allow shelf to drop off. Recommend replacing shelf assembly. Customer has 5 year extended warranty. Customer needs to contact warranty company
Near Irondequoit, NY 14622
Tanner
Job Details: 10/03/2020
WASHER MAYTAG MVWX500XW0 Q1 no Q2 no Q3 no Could not replace motor due to incorrect part motor in box. Correct part was ordered. Wrong part in box.; ordrng 1 W10836348 (Motor)
Near Rochester, NY 14611
Tanner
Job Details: 10/03/2020
WASHER MAYTAG MVWC465HW0 "Q1 no Q2 no Q3 no Complaint of no spin. Following stored errors:F7E1 basket speed faultF8E1 long fill.Tested hot and cold valves and tested good. Ran unit in high spin and immediate and constant screeching. Looked under machine and found corrosion on both motor pulley and gear case pulley. Gearcase oil present on motor cover. Ordering new gearcase, motor, and lower drive parts.; ordrng 1 W11239857 (Belt) and 1 W10832724 (Motor) and 1 W10721967 (Splutch kit) and 1 W11454372 (Gearcase), dspstn on spec-tagged invntry: 1 W11307244 LATCH"
Near Rochester, NY 14626
James
Job Details: 10/03/2020
DRYER WHIRLPOOL WED4900XW2 Q1 n. Q2 n. Q3 n. Unit squeaking. Found roller seized. Replaced dryer repair kit and tested. Unit functions properly. One year warranty on repair. ; used 1 4392065 (REPAIR KIT) from stock
Near Rochester, NY 14618
Dave F
Job Details: 10/03/2020
WASHER MAYTAG MVWB766FW1 "F5E1 lid lock error code F3E2 inlet thermistor error . Replaced lid lock and water valve . Calibrated unit . Tested in auto diagnostics. Unit tested good .unit has five year parts and labor warranty .; dspstn on spec-tagged invntry: 1 W11165546 VALVE , used 1 W10810403 (LID LOCK ASSY) from stock"
Near Brighton, NY 14620
Dave F
Job Details: 10/03/2020
DISHWASHER KITCHEN AID n/a Customer had just installed new garbage disposal . Plugged was not knocked out . Removed knock out and tested unit .unit drained . Tested good in diagnostics. Cleared error codes .
Near Webster, NY 14580
Tanner
Job Details: 10/03/2020
WASHER MAYTAG MVWB755DW0 Q1 no Q2 no Q3 no Replaced wash plate. Tested unit and unit tested good.Verbal signature acknowledged
Near Webster, NY 14580
Tanner
Job Details: 10/03/2020
DISHWASHER WHIRLPOOL WDT970SAHB0 "Q1 no Q2 no Q3 no Complaint of no drain. Drain pump does not run. Measured 120VAC to drain pump. Control sending power, device has failed. Replaced drain pump. Tested unit and unit tested good."
Near Mendon, NY 14506
Steve
Job Details: 10/03/2020
DRYER GE GTD42EASJ2WW The dryer is heating as expected. good airflow out the vent. Tested vent with vent tester abs vent tests good for all dryers. Cleaned lint filter in case fabric softener is building up on screen. Found a small tear in filter screen. Customer is going to replace.
Near Webster, NY 14580
Dave F
Job Details: 10/03/2020
RANGE ELECTROLUX EW30IS65JSB Replaced control that has the display . Tested unit . Tested good . No error codes when I arrived .
Near Pittsford, NY 14534
Steve
Job Details: 10/03/2020
DISHWASHER KITCHENAID KUDE60FVSS0 Auto er started the ui was unresponsive for a few weeks and then started working again. Tested dishwasher in diagnostics and it passed all tests. Customer is going to monitor.
Near Rochester, NY 14621
Dave F
Job Details: 10/03/2020
RANGE WHIRLPOOL SF315PEMW1 Hinges are no longer available and unit needs new hinges for hyper extension.
Near Penfield, NY 14526
Steve
Job Details: 10/03/2020
DRYER WHIRLPOOL WED4850HW0 Replaced door switch for dryer not starting. The dryer tests good
Near Rochester, NY 14625
Steve
Job Details: 10/03/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Replaced compressor and evaporator for not cooling. The refrigerator is cooling as expected now. ; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE
Near Rochester, NY 14624
Dave F
Job Details: 10/03/2020
DISHWASHER WHIRLPOOL KDFE104HWH0 found some debris inside the spray arms . Removed debris and tested unit .tested good . Heater is working . Gave best tips on cycles and soap . Unit tested good . No error codes .
Near Rochester, NY 14611
Dave F
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 41 in fresh food section when set to 37 . 24 in freezer and set to -5 . Found the UI board in the left hand drawer was not working . Unplugged UI . Customer will monitor. Customer wants drip tray. Ordering tray and sending to customer. If problem persists order WPW10143759 UV drier . W10913906 coupler . 876765 tube kit . W10832994 compressor. WPW10608485 frz evap W11116006 fresh food evap and thermistor W10316760 for fresh food . All parts but thermistor are covered under warranty of unit . ; ordrng 1 W10875578 (tray-drip . Direct ship to customer)
Near Hilton, NY 14468
James
Job Details: 10/02/2020
DISHWASHER KITCHENAID KDFE104DBL5 Q1 n. Q2 n. Q3 n. Unit has extended warranty with whirlpool service plans. Pump not functioning. Open winding in pump. Need pump assembly. ; schdld next appmnt for 10/16 FRI 8-11
Near Rochester, NY 14620
Tanner
Job Details: 10/02/2020
DRYER MAYTAG MED7230HW0 Q1 no Q2 no Q3 no Complaint of no heat. F1E1 error.Following stored errors:F3E2 open or shorted moisture sensorRan unit and unit is heating on timed dry.Ordering new ACU and moisture sensor.; ordrng 1 W11420136 (ACU) and 1 WP3387223 (Sensor) and 1 WPW10298258 (Sensor harness)
Near Pittsford, NY 14534
Steve
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Found piece of plastic broken inside filter housing causing filter to not come out. Found that while testing new house ping it is leaking. Ordering another housing. ; ordrng 1 W10844267 (housing)
Near Webster, NY 14580
Tanner
Job Details: 10/02/2020
DRYER WHIRLPOOL WED9200SQ0 "Q1 no Q2 no Q3 no Complaint of no start. Attempted to start unit and received F01 error. Per tech sheet their is no troubleshooting for this error. Advised to replace control. Confirmed 240VAC. Power cycled unit, no success. Ordering new ACU.; ordrng 1 WPW10110641 (ACU)"
Near Pittsford, NY 14534
Dave F
Job Details: 10/02/2020
DISHWASHER JENN AIR JDB8200AWP0 "Control and wire harness are burnt . Called techline SR 7728945980 . Ohm out heating element. Ohms out good . Techline said to replace wire harness and control because of thermal event . Transferred to safety . Auth code PL L is for diagnose JSO6HSOWPL1; ordrng 1 W10473198 (cntrl-elec) and 1 WPW10434865 (harns-wire), dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN"
Near Rochester, NY 14624
Steve
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRT519SZDW06 Found freezer was 16 degrees with poor frost pattern. Customer also stating that fresh food section is freezing. Ordering evaporators ; ordrng 1 W10836706 (evaporator) and 1 W10841140 (adhesive) and 3 W10896677 (coupler)s and 3 W10896689 (coupler)s and 3 W10897193 (coupler)s and 1 W10898074 (sealant) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer)
Near Rochester, NY 14609
Dave F
Job Details: 10/02/2020
REFRIGERATOR MAYTAG MFI2569VEB Ice maker fill tube crack on top causing leaking . Customer wants new filter as well because of poor water flow . Ordering fill tube and filter . ; ordrng 1 W11415785 (Ice maker fill tube) and 1 EDR4RXD1 (water filter)
Near Rochester, NY 14619
Evan
Job Details: 10/02/2020
RANGE WHIRLPOOL WFE505W0HW1 Customer stating unit was producing black smoke. Discovered that L1 terminal had burned up on terminal block causing issue. Terminal block will need to be replaced. Ordering terminal block and harness ; ordrng 1 W11416047 (HARNESS ) and 1 WPW10245259 (TERMINAL BLOCK )
Near Rochester, NY 14616
James
Job Details: 10/02/2020
WASHER MAYTAG MHW5630HW0 Q1. N. Q2 n. Q3 n. Unit leaking. Found bellows torn. Need bellows ; ordrng 1 W11314648 (bellow)
Near Fairport, NY 14450
Dave F
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KFIS29BBMS02 Freezer fan not running in diagnostics. . Freezer fan is dc power and could short the refrigerator. Ordering new fan .; ordrng 1 WPW10514110 (motor evaporator)
Near Rochester, NY 14626
Steve
Job Details: 10/02/2020
WASHER WHIRLPOOL WFW9150WW00 Found water had leaked at the door. Found some debris on bottom of glass that may have broken seal. The weep holes in the bellow were also plugged. I cleaned them out. If problem persists order bellow. Quoted for repair. ; rqstng P&A on 1 WPW10381562 (bellow)
Near West Henrietta, NY 14586
Steve
Job Details: 10/02/2020
WASHER WHIRLPOOL WFW6620HC0 Ordering motor and dispenser for leaking. ; ordrng 1 W11354541 (STATOR MOTOR) and 1 W11465532 (DISPENSER)
Near Rochester, NY 14621
Evan
Job Details: 10/02/2020
MW-HOOD COMBO MAYTAG MMV4205DS4 Customer stated that unit will not run and interior light will not function. Discovered that door switches are causing issue. Replaced switches with updated interlocks. Tested unit. Unit tested good ; used 1 W11244490 (INTERLOCK) from stock
Near Rochester, NY 14621
Evan
Job Details: 10/02/2020
RANGE WHIRLPOOL WFG505M0BS3 Customer stating that left side of door is coming detached when unit is heating. Discovered that adhesive strips on door are causing issue. Used high temp adhesive to reconnect door with panel. Could not replicate issue once doing so. Unit tested good
Near Irondequoit, NY 14617
James
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM00 Q1 n. Q2 n. Q3 n. Unit has frosting on freezer ceiling. Found gap in fresh food liner. Silicones liner and molded gaskets with heat gun. Replaced fan blade and seal on air tower. Customer is to monitor.
Near Henrietta, NY 14467
Steve
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL WDT730PAHB0 Tested in diagnostics and found no error codes. The dishwasher passed all tests. Customer stated unit had no lights on ui for three weeks and suddenly started working. Inspected wire connections from house to dishwasher and the wires are wired properly with tight connections. Possible breaker issue
Near Spencerport, NY 14559
James
Job Details: 10/02/2020
DISHWASHER KITCHENAID KDFE104DSS2 Q1 n. Q2 n. Q3 n. Unit not filling or running pump. 108v to pump. 5v to valve. Found float switch not closing. Customer opted to replace float switch and have us replace pump. Replaced pump and ran unit with float bypassed. Unit functions properly. Discount due to not having part. One year warranty on repair ; dspstn on spec-tagged invntry: 1 WPW10605057 PUMP
Near Irondequoit, NY 14617
Evan
Job Details: 10/02/2020
WASHER GE GTW330ASK1WW Replacing gear case agitator bolt and agitator cap due to technician over tightening agitator bolt causing bolt to break and agitator to come loose while unit is in spin. Bolt has snapped off inside gear case and Cannot be drilled out. Replaced all parts listed above. Ran test cycle to confirm function. Unit tested good
Near Rochester, NY 14624
James
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Replaced icemaker and damper. Tested parts. Adjusted fill time on icemaker. ; dspstn on spec-tagged invntry: 1 WPW10594330 CONTROL
Near Rochester, NY 14612
Evan
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL WDT720TADM2 Customer stated that unit will not fill. Upon inspection discovered that mouse has chewed wiring harness specifically lines running to water valve. Harness will need to be replaced. Customer does not want to proceed at this time due to cost of repair. Collecting service call fee
Near Rochester, NY 14615
Evan
Job Details: 10/02/2020
RANGE WHIRLPOOL WFG510S0HW1 Customer stating that back right burner is failing to ignite. Cleaned burner cap and reinstalled. Tested unit. Unit now lighting as it should
Near Rochester, NY 14621
Dave F
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRT518SZFB00 Freezer evap was frosted over . Freezer was cooling and fresh food was not . Tested heater tested good . Called techline SR 7728944034. Techline told me to move defrost thermistor from cap tube to suction line . Moved foil taped and zip tied . Checked ohms on thermistor. Was within range . Techline said it problem persists order control and new defrost thermistor.
Near Pittsford, NY 14534
Steve
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL KDTE234GBL0 The customer had drain installed correctly. Found the water temp in the dishwasher was cold on first fill. Ran hot water at sink and filled again. The water was only 97 degrees. After third fill the water was hot. Recommended customer get instant hot for dishwasher to give it hot water at beginning of the cycle for better wash and dry and to break food debris down.
Near Rochester, NY 14621
Dave F
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Found the auger motor and ice bin were not seating right . There was ice build up by the auger motor . Defrosted auger motor and made sure the ice bin is seating correct . Tightened handle on right hand door . Tested unit tested good
Near Brighton, NY 14620
Steve
Job Details: 10/02/2020
DISHWASHER KITCHENAID KDFE104DSS2 Ran diagnostics in dishwasher to find leak but motor was getting power and not pushing water. Only hear it humming. The dishwasher needs new motor. Customer is going to replace
Near Greece, NY 14616
James
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRT519SZDB06 Replaced parts and unit began cooling. Customer is to monitor that unit goes through defrost
Near Rochester, NY 14616
James
Job Details: 10/02/2020
WASHER FRIGIDAIRE FFLE3911QW0 Unit stuck in standby mode. Replaced MCU and reset control. Tested all functions in diagnostics and started and stopped two separate cycles. Had customer start a load of wash. Customer is to monitor
Near Rochester, NY 14606
Steve
Job Details: 10/02/2020
COOKTOP GE JBS10DF1WW Replaced left rear infinite switch for no power to burner. The burner tested good.
Near Rochester, NY 14616
James
Job Details: 10/02/2020
WASHER MAYTAG MVWX655DW1 "Q1 n. Q2 n. Q3 n. Lid lock Fault. Lid not locking. Replaced latch assembly and calibrated. Unit functions properly. One year warranty on repair. ; dspstn on spec-tagged invntry: 1 W11116592 CONTROL , used 1 W11307244 (LATCH) from stock"
Near Walworth, NY 14568
Tanner
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL KDFM404KPS0 Q1 no Q2 no Q3 no Replaced acu and motor sump assembly. Tested unit and unit tested good.Verbal signature acknowledged
Near Rochester, NY 14606
Steve
Job Details: 10/02/2020
OVEN KENMORE N A123 Replaced customer supplied ignitor and reassembled the oven. The oven tested good.
Near Rochester, NY 14606
Steve
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW01 Customer stated when ice maker is calling for water it is noisy. Cycled ice maker and all sounds were as designed. Tested the damper for noise also and it is working as designed. All the fans were to running and sounded normal.
Near Penfield, NY 14526
Dave F
Job Details: 10/02/2020
DRYER WHIRLPOOL MDE9700AYW Replaced the Thermal cutoff . Tested unit tested good .
Near Rochester, NY 14613
Evan
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer stated that uni was leaking. No codes present. Discovered that items in utensil tray are catching on spray arm causing leaks advised customer that items hangin too low or too high will stop spray arm and cause it to leak from front door. Unit tested good otherwise
Near Rochester, NY 14616
James
Job Details: 09/29/2020
WASHER HOTPOINT HTW240ASK4WS Q1 n. Q2 n. Q3 n. Unit runs cycle and restarts. Ran drain and spin and unit stArted filling after spinning. Reset control and problem remains. Need user interface and motor ; rqstng P&A on 1 WH12X27614 (kit bracket capacito) and 1 WH22X29556 (CONTROL) and 1 WH49X25376 (washing machine 1/3)
Near Macedon, NY 14502
Tanner
Job Details: 09/29/2020
DISHWASHER KITCHENAID KDTM404KPS0 Q1 no Q2 no Q3 no Complaint of unit running on its own. Would not complete a cycle just running randomly.Was able to put unit in service diagnostics. However unit would not go into error diagnostics. Would not advance into diagnostics cycle. Ordering new UI and panel. Parts not available. Scheduled for two weeks out and ATEC will advise customer if parts obtained.; ordrng 1 W11348059 (ACU) and 1 W11099338 (Console)
Near Livonia, NY 14487
Dave F
Job Details: 09/29/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM12 Unit is not defrosting . Tested unit in diagnostics. Heater turns on . Unit is not going into defrost . Checked defrost thermostat looked good . Ordering parts to fix unit .; ordrng 1 WPW10589838 (cntrl-elec) and 1 WPW10453401 (elect control board) and 1 W10865870 (cntrl-elec) and 1 WPW10514110 (motor evaporator)
Near Fairport, NY 14450
Tanner
Job Details: 09/29/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 Q1 no Q2 no Q3 no Gasket on right hand FF door is torn. Ordering new gasket.Gasket on back order for 4-12 weeks. ATEC will reach customer for appointment when part is received.; ordrng 1 W10830046 (Gasket)
Near Rochester, NY 14616
James
Job Details: 09/29/2020
WASHER MAYTAG MHW6630HW0 Q1 n. Q2 n. Q3 n. Unit shakes excessive during use. Found suspension disconnected. Reconnected and ran spin cycle successfully.
Near Rochester, NY 14607
Evan
Job Details: 09/29/2020
DISHWASHER KITCHENAID KDTE334GPS0 Customer stating that upper rack is falling due to weld snapping on rails. Discovered that welds on left side rail had snapped causing issue. Replaced tracks on left and right side . Tested rack. Unit tested good S22916; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
Near Pittsford, NY 14534
Tanner
Job Details: 09/29/2020
REFRIGERATOR WHIRLPOOL KSCK25FVMS00 Q1 no Q2 no Q3 no Complaint of water flowing from FC. Inspected FC and found drain tube at bottom of evaporator is frozen over. When unit goes into defrost melted frost is flowing into cabinet instead of down drain tube. Defrosted unit with steam. Inspected drain tube and found a grape over the opening of the drain tube. Removed grape and evaporator tray drained without issue. Additional complaint of intermittent ice dispensing. Measured voltage to ice motor at 108.7VDC. This is proper voltage. Advised replacing ice motor to address intermittent dispensing. Customer opted to not repair at this time. Advised quote valid for 30 days.Verbal signature acknowledged.
Near Rochester, NY 14624
James
Job Details: 09/29/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Replaced door. New door dented during shipping. Door handle not lining up. Need shim under front left wheel. Customer is to monitor condensation issue. Need door; ordrng 1 LW10599404 (dor-fip)
Near Lakeville, NY 14480
Dave F
Job Details: 09/29/2020
REFRIGERATOR WHIRLPOOL WRS322FDAW00 Ice maker bail arm had fallen off . Put bail arm back on . Ice maker cycled and filled . Tested good . . Ice maker part WPW10300022 bail arm W11342242
Near Rochester, NY 14618
Evan
Job Details: 09/29/2020
RANGE WHIRLPOOL WEG745H0FS0 Customer stated that unit was flashing f1e1 code. Code related to internal control error. Called techline to confirm issue. Agent confirmed that control will need to be replaced. Replaced control and tested unit. Unit tested good.SR: 7728910176
Near Brockport, NY 14420
James
Job Details: 09/29/2020
DISHWASHER WHIRLPOOL MDB8959SKW0 Q1 n. Q2 n. Q3 n. Unit not draining due to chopper breaking inside pump. Removed chopper and tested. Need updated pump left screws for cabinet behind kickplate ; ordrng 2 W11412663 (PUMP)s
Near Canandaigua, NY 14425
Dave F
Job Details: 09/29/2020
WASHER WHIRLPOOL WFC7500VW2 Unit not doing full spin called techline SR 7728911278. Ran test in diagnostics. Tested good . Ohm out motor tested bad . Also need to order mcu ; rqstng P&A on 1 WPW10192987 (motor-drve) and 1 WPW10192965 (cntrl-elec)
Near Fairport, NY 14450
Dave F
Job Details: 09/29/2020
OVEN JENN AIR JJW2427WS02 F8E0 low fan speed error. Called techline SR 7728913876 . Techline said to replace the cooling fan . Ordering fan .; ordrng 1 WPW10273667 (blower)
Near Fairport, NY 14450
Tanner
Job Details: 09/29/2020
WASHER MAYTAG n/a Customer cancelled appointment on call en route.
Near Penfield, NY 14526
Tanner
Job Details: 09/29/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Q1 no Q2 no Q3 no Complaint of no drain/dry. Following stored errorsF6E4- water issue.Ran auto diagnostics cycle and unit filled without issue. Cancelled cycle and unit does drain. Drain pump works and pushed water into disposal and up into customer sink. Unit drains however customer drain pipe is clogged. Water is back filling into unit causeing a poor dry due to submerged heat element. Went over use and care of unit and advised customer use rinse aid to assist in drying.
Near Churchville, NY 14428
Steve
Job Details: 09/29/2020
MICROWAVE WHIRLPOOL WMH53521HZ3 Replaced main control for vent Light not turning off.
Near Rochester, NY 14606
Steve
Job Details: 09/29/2020
OVEN WHIRLPOOL WFG505M0BS3 Ordering outer door for trim falling off. Glued it temporarily until door is replaced. ; ordrng 1 W11176456 (OUTER DOOR)
Near Brockport, NY 14420
Steve
Job Details: 09/29/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Replace. Control and start device for randomly not cooling.