Local Reviews

Appliance Tec Rated 4.8 out of 5 stars based on 1510 customer reviews

Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WGD4815EW Unit was making a loud squeaking noise. A support wheel & support wheel retainer was worn. Installed maintenance kit. Repair successful. ; used 1 4392065 (REPAIR KIT) from stock

Near Johnson Rd, Rochester, NY 14616
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF736SDAW13 Checked Ice Maker. Needs Replacing.; rqstng P&A on 1 WPW10764668 (Ice Maker)

Near Chimney Hill Rd, Rochester, NY 14612
Dave F.

Dave F.

DRYER ELECTROLUX EFMG417SIWO Found lint build up in the blower housing causing it to go off balance and shake . Removed lint . Tested unit tested good

Near Lasalle Pkwy, Fairport, NY 14450
Dave F.

Dave F.

RANGE WHIRLPOOL KSEG700ESS2 3 6 9 buttons are not working . Power cycled unit and reseated wire harness to touch pad membrane . cleared faults . Tested unit tested good . If problem persists order console W10915661 . Part would be covered under manufacture warranty

Near Greenwood Park, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR JENN AIR JSC24C8EAM00 Installed UV drier . Unit is cooling . Unit . Tested good .; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE

Near Little Brook Dr, Pittsford, NY 14534
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL MVWB765FW1 User interface is not responding the way it should. User interface should be replaced. Customer states that they have an extended warranty through Lowe’s and will be contacting them. Refused to pay service fee.

Near Fairgate St, Rochester, NY 14606
Dave F.

Dave F.

MICROWAVE WHIRLPOOL WMH31017HZ2 Light on the microwave is not turning has no power going to socket . Unit needs control board . Ordering board W10892389 ; ordrng 1 W10892389 (Control)

Near Coach Side Ln, Pittsford, NY 14534
Evan E.

Evan E.

DISHWASHER KITCHEN AID KDFE104DSS4 Customer stated that unit is producing burning smell from inside cabinet. Upon inspection discovered that heater had crack in ceramic causing issue. Also discovered that rack was missing lower wheels. Ordering heater and lower rack. ; ordrng 1 W10703867 (HEATER) and 4 WPW10195417 (WHEELS (LOWER RACK) )s

Near Foxworth Ln, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER KITCHENAID KUDD03DTSS10 Customer stated that units upper drawer would not shut. Upon inspection discovered that rails were not keeping drawer shut. Unit will need replacement rails. Home is currently being sold customer is unsure if they would like to proceed with repair. Collecting service call fee for now. Customer will contact office if they would like to proceed with repair WP99003759 Rail LH WP99003760 Rail RH

Near Haven Ct, Webster, NY 14580
Evan E.

Evan E.

WASHER WHIRLPOOL WFW5620HW0 Customer stating thAt unit is leaking from front right corner. Upon inspection discovered F0e2 code stored for oversudsing. Ran test cycle. Discovered that inner bellow screw was loose causing small drip in corner. Tightened screw and ran test cycle. Unit tested good

Near Sagebrook Way, Webster, NY 14580
Evan E.

Evan E.

WASHER WHIRLPOOL WTW8040DW4 Replacing dispenser housing due to detergent leaking out of housing. Old housing was bowed at the bottom. Replaced housing. Tested unit. Unit tested good.

Near Deerfield Dr, Rochester, NY 14609
David L.

David L.

MICROWAVE WHIRLPOOL WMH32519HV Replaced control due to intermittent heat. Customer to monitor

Near Talnuck Dr, Rochester, NY 14612
Dave F.

Dave F.

OVEN JENN AIR JJW2427DS01 F2 E1 stuck button error . Ordering user interface W11232102 and Control W11179310 . Parts are covered under manufacture warranty. ; ordrng 1 W11179310 (Control) and 1 W11232102 (User interface)

Near Little Spring Run, Fairport, NY 14450
Shaiman C.

Shaiman C.

DISHWASHER GE GSD5330D01WW "Customer reports water does not drain completely at the end of cycles. Water was standing at the bottom of the unit upon arrival. Locked unit, started cycle, then canceled unit drained as it should. Also, when attempting to start and stop a cycle again, start/cancel button worked intermittently. Control board should be replaced. Item is discontinued, part number WD21X10100."

Near Eastbrooke Ln, Rochester, NY 14618
David L.

David L.

COOKTOP JENN AIR JED4430WB02 Cooktop is cracked and broken causing issues with the touch controls. Ordering cooktop and switch control. Touch control still under 70 month warrantyLabor is 134.95; ordrng 1 W10163202 (cooktop362.99) and 1 WPW10190398 (cntrl-tch)

Near Wilshire Rd, Rochester, NY 14618
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDT750SAHB0 Replaced user interface and control . Tested unit in auto diagnostics. Unit tested good

Near Stargrass Ln, West Henrietta, NY 14586
Shaiman C.

Shaiman C.

DRYER KENMORE 110.748524 "Whistling noise when flame is present. Noise goes away when the burner cycles off. Gas valves are not opening up all the way, thus causing the whistling noise. Burner assembly should be replaced. Customer declined further repair."

Near Bromley Rd, Pittsford, NY 14534
Dave F.

Dave F.

RANGE WHIRLPOOL WFE745H0FS1 Replaced control and oven sensor . Tested unit . Tested good .

Near Tumbleweed Dr, Pittsford, NY 14534
David L.

David L.

DISHWASHER KITCHENAID KDFE104HPS0 Replaced bent dish rack. New rack fit much better.

Near Dewey Ave, Rochester, NY 14612
David L.

David L.

DRYER MAYTAG MEDB835DW4 Moisture sensor is out of tolerance. And will not heat on auto dry. Verified connections at sensing bar and connector Ordering moisture sensor ; ordrng 1 W11161899 (wire)

Near Carter Rd, Fairport, NY 14450
David L.

David L.

REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced co trolls due to unit recycling intermittently. Customer to monitor

Near Shaker Mill, Rochester, NY 14612
Dave F.

Dave F.

REFRIGERATOR JENN AIR JSC24C8EAM00 Unit has sealed system leak . Can’t find the leak . Needs UV Drier installed . Ordering drier WPW10143759. Part is covered Under warranty. Customer called Jenn air about labor cost . ; ordrng 1 WPW10143759 (Drier)

Near Little Brook Dr, Pittsford, NY 14534
David L.

David L.

DRYER KENMORE 110.6060299 Unit was not tumbling due to a broken drive belt. Replaced belt and rollers with repair kit; used 1 4392067 (REPAIR KIT) from stock

Near Dearfield Ct, Fairport, NY 14450
David L.

David L.

REFRIGERATOR KITCHENAID KUIC18NNZS0 "Found recirculation pump tube separated at the distribution fitting. This was causing water to leak down the suction line insulation causing the corrosion on the compressor and preventing ice production. Reconnected tube. To fitting and turned on the machine. The machine dropped a batch of ice after about 20 minutes. Ordering tube with fitting and sending th e compressor, drier, and water tube that was ordered back. Adjusted quote to reflect new diagnosis ; ordrng 1 W10863947 (tube30.99)"

Near Woodcliff Dr, Fairport, NY 14450
David L.

David L.

DRYER AMANA NGD7200TW Replaced thermostats due to unit not heating unit tested good

Near Edmonds St, Rochester, NY 14607
Dave F.

Dave F.

RANGE WHIRLPOOL WFC150M0EW3 Coils on the cooktop of the range are working as expected . The coils do not turn all the way red that is normal . Tested unit . Tested good . Customer instruct .

Near Buckwheat Dr, Fairport, NY 14450
Evan E.

Evan E.

DRYER WHIRLPOOL MGDC465HW0 Customer stated that white piece of paint are coming from drum. Upon inspection discovered large area of paint was chipping off of drum. Ordering drum ; ordrng 1 W10899578 (DRUM)

Near Little Pond Way, Webster, NY 14580
Dave F.

Dave F.

DRYER WHIRLPOOL LEQ9858PW0 "Heating element was broken . Replaced Heating element. , tested unit . Tested good .; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL 1 279838 ELEMENT , and 1 WP3392519 FUSE-THERMAL"

Near Frenchwoods Cir, Rochester, NY 14618
Evan E.

Evan E.

RANGE GE JHP70VOK2AD Customer stated that unit needs bake element. Discovered that element was corroded. Replaced element. Ran test bake cycle. Unit tested good

Near Little Pond Way, Webster, NY 14580
Shaiman C.

Shaiman C.

DISHWASHER KITCHEN AID KDTE254ESS1 "Customer reports unit does not drain, & won’t work. Water was sitting in tub upon arrival. 8-4 error code stored. All other functions worked as they should in diagnostics besides the drain pump. Drain motor needs to be replaced. ; ordrng 1 WPW10531320 (DRAIN PUMP)"

Near Winton Rd, Rochester, NY 14618
Dave F.

Dave F.

OVEN KITCHENAID KSDG950ESS1 Replaced control . User interface and glass . Tested unit . Tested good

Near Butternut Dr, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR MAYTAG MFI2570FEZ07 "Replaced damper . User interface and control . Thermistors pass in diagnostics., unit tested good ."

Near Wandering Trail, Pittsford, NY 14534
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL NED4655EW1 "Customer states unit won’t start. All fuses testing good, door switch testing good, and start switch tested good. Suspecting failed timer. Unable to connect unit to power at this time. Ordering timer, will test unit on return visit when outlet is accessible. ; ordrng 1 W10857612 (TIMER)"

Near Monroe Ave, Rochester, NY 14607
Shaiman C.

Shaiman C.

DISHWASHER MAYTAG MDB7749AWB1 Customer reports unit stopped mid cycle and would not turn back on. Unit would not turn on. Power connections are in good shape. No power going to user interface. Control board needs to be replaced. Customer will make contact if/when they decide to continue with the repair.

Near Erie Crescent, Fairport, NY 14450
Shaiman C.

Shaiman C.

DISHWASHER KITCHENAID KDTE334GPS0 Door was damaged. Replaced door. Repair successful.

Near 5 Mile Line Road, Webster, NY 14580
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL NED4655EW1 Dryer would not start. No power coming from receptacle. Breaker was tripped. Reset breaker and unit turned on. Repair successful.

Near Turk Hill Rd, Fairport, NY 14450
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW5620HW0 Customer reports unit began making a strange noise… Best explained as a motor sounding strain. F0E2 F0E5 F9E1 error codes stored. Tested unit with an auto verification test. Water was draining out at a very slow rate. Discovered a sock in the drain trap. Informed customer the drain trap is customer accessible. No further repair necessary.

Near Kirk Dr, Rochester, NY 14610
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 F4E3 wash pump failure . Ordering sump W11087376 . ; ordrng 1 W11087376 (Sump)

Near E Main St, Avon, NY 14414
David L.

David L.

DRYER ROPER RED4516FW0 Unit is not drying clothes due to a plugged vent. Vent tested poor. Airflow indicates good with venting disconnected. Recommending that the customer replace or clean venting

Near Highland Ave, Rochester, NY 14620
Dave F.

Dave F.

RANGE WHIRLPOOL WFG540H0ES1 Found the leg bracket loose . Tightened bracket . Unit is no longer shaking. Unit tested good.

Near Harper Dr, Pittsford, NY 14534
Dave F.

Dave F.

WASHER WHIRLPOOL WFW85HEFW0 Replaced air trap and tested unit in auto diagnostics. Unit tested good

Near Lakeville Groveland Rd, Geneseo, NY 14454
Dave F.

Dave F.

WASHER MAYTAG MVWB835DW3 Replaced washer gearcase . Calibrated unit . Tested unit in auto diagnostics. Unit tested good .

Near Maple St, Dansville, NY 14437
Dave F.

Dave F.

REFRIGERATOR FRIGIDAIRE FGHB2866PFNA Ice maker fill tube was frozen . Tested ice maker in diagnostics. Tested good . Tested ice maker fill . In diagnostics after thawing . Unit is now filling as expected . Unit tested good

Near Price Rd, Livonia, NY 14487
Evan E.

Evan E.

WASHER WHIRLPOOL MHW5630HW0 Complaint of unit making too much noise. Tested unit with and without clothing. Observed wash tub is shaking excessively causing it to clang against walls of machine. Ordering new shock absorbers. ; ordrng 4 W11316766 (SHOCKS )s

Near Holley Brook Dr, Penfield, NY 14526
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW85HEFW1 "Unit was unplugged upon arrival. Once power was connected, machine was in drain lock out mode. F3E1 F8E3 F5E2 error codes stored. Pressure hose was clear of any type of debris. Suspecting failed pressure switch. Replacing switch. ; ordrng 1 W10448876 (PRESSURE SWITCH)"

Near Old Country Ln, Fairport, NY 14450
Shaiman C.

Shaiman C.

DISHWASHER KITCHEN AID KDTM354DSS4 "Unit is not spraying water. Power is being sent to the sump motor; however, water is not spraying out. 8-1 7-1 error codes stored. Unit seems to be draining fine in diagnostics, along with the heater. Suspecting a failed sump motor. Customer will contact when they decide on the repair. ; ordrng 1 W10805015 (SUMP MOTOR)"

Near Kitty Hawk Dr, Pittsford, NY 14534
David L.

David L.

REFRIGERATOR WHIRLPOOL WRB322DMBM00 Reinstalled bail arm. Unit tested good; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER

Near Falleson Rd, Rochester, NY 14612
Shaiman C.

Shaiman C.

DRYER ELECTROLUX EIMGD60LT3 Replaced door switch. Unit is still displaying “open door” message. Control board must be replaced.; ordrng 1 809160305 (CONTROL BOARD)

Near Arbor Creek Dr, Pittsford, NY 14534
Evan E.

Evan E.

REFRIGERATOR KITCHENAID KFIS29BBMS00 Replaced reservoir due to unit dripping from inlet on reservoir. While installing new reservoir broke clip on filter housing. Ordering filter housing ; ordrng 1 W11194438 (HOUSING FILTER )

Near Seeley Rd, Williamson, NY 14589
Evan E.

Evan E.

REFRIGERATOR MAYTAG MFW2055FRZ00 Customer stating that unit will not dispense water or make ice. Discovered that filter is failing. Filter is failing to dispense water towards ice maker or dispenser. Ordering filter. ; ordrng 1 W10569758 (FILTER)

Near Pease Rd, Williamson, NY 14589
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT970SAHZ0 Ordering inner door for dings in door on arrival or during installation. ; ordrng 1 W11035418 (door-inner)

Near Bear Creek Cir, Webster, NY 14580
Dave F.

Dave F.

DISHWASHER KITCHENAID KDPM354GPS0 Wash pump bracket that holds the motor it the sump is broken . Replaced sump . In unit . Unit was not installed yet to test .

Near Abbott Dr, Fayette, NY 14456
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW8500DC0 "Customer states unit will not drain. Water was sitting in unit upon arrival. F7E0 F9E1 F8E6 F2E1 error codes stored. Tested drain pump in manual diagnostics. Power is being sent to the drain pump; however, water is not draining out. Drain pump must be replaced.; ordrng 1 W10581874 (DRAIN PUMP)"

Near N Washington St, Rochester, NY 14625
Dave F.

Dave F.

STACKED LAUNDRY WHIRLPOOL WET4027HW0 "Washer not draining . Found debris in drain pump not allowing it to drain . Removed debris . Calibrated unit . Tested unit in auto diagnostics. Unit tested good ; (created new UIS, deleted prior attachment to UisID 58771)"

Near N Main St, Geneva, NY 14456
David L.

David L.

RANGE GE JGBP33CEH3CC Burner heads were in the incorrect positions. Rearranged. Burners tested good.

Near Spar Cir, Rochester, NY 14606
Steve M.

Steve M.

WASHER WHIRLPOOL WFW85HEFW0 "F1e02 motor control error and f8e3 overflow condition. Found out let is loose. Top outlet is loosing neutral when tester is wiggled and bottom is loosing ground. Informed customer. Ordering air trap for overflow condition. The pump worked as expected. Customer is going to use different outlet and if problem with unit losing power persist, they will let us know. ; ordrng 1 W10903220 (trap)"

Near Lakeville Groveland Rd, Geneseo, NY 14454
David L.

David L.

REFRIGERATOR WHIRLPOOL KRFF507HPS00 Sr 7726945331 called Techline to re document noise. Compressor making a normal buzzing noise on start up. This is a normal and necessary sound tech line did not recommend replacing any parts

Near East Ave, Brockport, NY 14420
David L.

David L.

OVEN WHIRLPOOL WEG750HOHZ0 Touch screen is unresponsive. Ordering UI; rqstng P&A on 1 W11339755 (CONSOLE)

Near Pinegrove Ave, Irondequoit, NY 14617
Evan E.

Evan E.

WASHER WHIRLPOOL WTW8040DW4 Customer stated that unit will pour soap directly into tub and not dispense at the right time. Checked for error codes. No codes present. Discovered that customer was correct soap will pour directly into tub after it is placed in dispenser. Replaced control and ran unit again. Unit is still experiencing issue. Ordering dispenser. ; ordrng 1 W11173597 (DISPENSER HOUSING )

Near Deerfield Dr, Rochester, NY 14609
Steve M.

Steve M.

OVEN FRIGIDAIRE FPGC3077RSC Found front right burner not lighting. Removed and tightened connection to ignitor. The cooktop is lighting.

Near Moseley Rd, Fairport, NY 14450
David L.

David L.

REFRIGERATOR GE PGSS5P-JXC-SS Replaced inverter and control. Unit began cooling. Water is leaking from the filter housing near valves and will have to be replaced. Needle valve not functional and will need to be changed before water can be restored. Labor paid in full c; ordrng 1 WR17X12301 (filter and tube asm)

Near Widgedon Landing, Hilton, NY 14468
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDT710PAHB1 Replaced sump for unit leaking . Test unit in diagnostics. Unit tested good .

Near Lea Dr, Newark, NY 14513
Steve M.

Steve M.

OVEN KITCHENAID KODE900HSS00 Replaced blower motor for F8e0 error low fan speed. The oven tested good.

Near Reitz Pkwy, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR MAYTAG MSS26C6MFZ00 Found evaporator frosted Removed frost and tested components. All tested good and heater turned on. Hanged setting on ui for defrost everyday instead of adapted defrost. Customer will monitor

Near Marquette Dr, Rochester, NY 14618
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT518SZFW00 Customer wanted to be able to roll unit around. Found the feet were down preventing it from rolling. Raised feet.

Near E Henrietta Rd, Rochester, NY 14620
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL W4TXNWFWQ03 Replacing defrost timer due to unit not cooling. Replaced timer. Unit tested good ; used 1 W10822278 (TIMER-DEFROST) from stock

Near N Fitzhugh St, Sodus Point, NY 14555
Dave F.

Dave F.

DISHWASHER KITCHENAID KUDS30IXSS7 Replaced adjusters due to falling apart . Unit had service pointer . Top rack is now working as expected

Near Sagamore Way, Victor, NY 14564
Evan E.

Evan E.

DISHWASHER MAYTAG MDB8989SHZ0 Customer stated that unit was leaking from underneath machine. Discovered that unit was leaking from sump seal. Ordering wash motor. ; ordrng 1 W10591570 (SUMP & MOTOR )

Near Tobey Rd, Pittsford, NY 14534
Evan E.

Evan E.

DRYER MAYTAG MED5800TW0 Replacing door switch due to tab on old switch breaking causing issue. Replaced switch and ran test cycle. Unit tested good

Near Browncroft Blvd, Rochester, NY 14609
Evan E.

Evan E.

WASHER WHIRLPOOL GHW9150PW Customer stating that unit will not spin and flashes f11 code. Issue pertains to problem with motor control. Tech sheet calls for replacement of MCU. Replaced motor control. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W10756692 CONTROL

Near Woodhaven Dr, Rochester, NY 14625
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT314TFDW00 Replaced compressor for being seized. Tested unit after replacement . Unit tested good .

Near Pleasant St, Canandaigua, NY 14424
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29PBMS00 The control needed to complete the repair is discontinued. Office to refund last repair cost ; O-emld tckt

Near Lake View Park, Rochester, NY 14613
Dave F.

Dave F.

DRYER AMANA NED4655EW1 Adjusted striker on the door . Door is now closing as expected . . Unit tested good .

Near Wyndham Hill, Victor, NY 14564
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRMF706EBS1 "Freezer door that came in was not the right color . Customer is not worried about the door . The mark is not on the front of the unit . Customer wanted unit leveled as doors were not the same height . Adjusted legs on unit and right hand fresh food door . Tested unit . Tested good; (created new UIS, deleted prior attachment to UisID 58193)"

Near White Briar, Pittsford, NY 14534
David L.

David L.

WASHER WHIRLPOOL WTW8240YW0 Unit was shutting down prematurely due to an Ross sensor error. Found looser rotor underneath and evidence of a leak from the tub bearing seal. Replaced bearing and seal. Re fastened rotor. Tested in diagnostics and ran a drain and spin ; used 1 W10435302 (BEARING) from stock

Near Ida Red Ln, Rochester, NY 14626
Evan E.

Evan E.

DRYER MAYTAG MEDC300XW1 Using dryer repair kit due to unit squealing while in use. Replaced rollers and idler pulley ran test cycle. Unit tested good ATEC WARRANTY; dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT

Near Ten Eyke Cir, Pittsford, NY 14534
David L.

David L.

MICROWAVE WHIRLPOOL WMH53520CB-4 Replaced interlocks due to door error. Unit tested good NSI extended warranty dispatch #8575139501 Or 6945751-00

Near Blossom Cir W, Brighton, NY 14610
David L.

David L.

COOKTOP JENN AIR JGD3430GS00 Installed restrictive plate to allowCustomer to simmer with fan on low without ignition issues. Unit tested good

Near Canopy Trail, Webster, NY 14580
David L.

David L.

DRYER AMANA NGD7200TW High limit thermostat was ordered without the cycling thermostat. These parts must be replaced together. ; ordrng 1 WP35001092 (thermostat)

Near Edmonds St, Rochester, NY 14607
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTM354DSS5 Replacing door panel due to original panel having discoloration at bottom of door. Replaced panel. Unit tested good

Near Highland Ave, Rochester, NY 14610
Evan E.

Evan E.

WASHER WHIRLPOOL WFW6620HC0 Customer stating that unit is leaking during large loads. Checked for error codes. Unit had code F0e2 for oversuds. While in manual test mode actuated water valve and filled basket. Could not replicate leak during this process. Ran large load of towels on heavy duty with towel setting and observed unit during cycle. Could not replicate issue during cycle. Unit is oversudsing due to very concentrated detergent that customer is using. Unit itself is functioning as it should. Unit tested good

Near Sky Ridge Dr, Rochester, NY 14625
Dave F.

Dave F.

DISHWASHER MAYTAG MDBH969AWB5 Unit is not screwed into hole and fell off the tile . Pull unit back out and raised the legs up . Unit Door is closing as expected now . Unit is now tight and doesn’t move . Ran unit in auto diagnostics . Unit tested good

Near New Wickham Dr, Penfield, NY 14526
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE304DBL0 Customer stating that unit is not filling with water. Checked for codes upon arrival unit was displaying code 6-1 for low water issue and also 6-6 for incoming water under 65 degrees. Ran diagnostic cycle. Unit began to fill as it should. Ran full diagnostic cycle. Unit completed cycle as it should. Ran normal cycle to verify operation outside of test mode. Unit is filling as it should. Customer to monitor issue and report back if issue persists.

Near Audubon St, Rochester, NY 14610
David L.

David L.

REFRIGERATOR WHIRLPOOL WRB119WFBM01 Spoke to customer. Pre ordered door. Leave door at office for tech to pick up ; ordrng 1 13107553SQ (dor-fip ss)

Near S Union St, Rochester, NY 14607
Dave F.

Dave F.

RANGE MAYTAG MGR6600FZ1 "Checked gas line coming into unit , checked gas valve and all connections. Tested unit and pre heated to 350 . Did not smell any gas . Left front burner not lighting every time . Adjusted the gas on that burner . It now lighting correctly .Unit tested good"

Near Knightbridge Cir, Penfield, NY 14526
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Ice maker over flowing the ice bin . Found that the unit was not level . Customer did mention the doors not closing by themselves. Leveled the unit as best I could . . Tested unit .tested good

Near Burning Tree Ln, Penfield, NY 14526
David L.

David L.

WASHER WHIRLPOOL WTW7500GC0 Found unit with a broken suspension. Ordering suspension. Unit still under 2 yr rent a center warranty ; ordrng 1 W11130359 (suspension)

Near Monroe Ave, Rochester, NY 14607
David L.

David L.

DRYER MAYTAG MGD6000XR0 Water assembly on unit was vibrating. Adjusted assembly until noise went away

Near Dorset St, Rochester, NY 14609
David L.

David L.

DRYER AMANA NGD4655EW2 Customer having an issue With some heavier items tested temperature at vent unit cycling off at 171 vent testing good (pics attached) recommending that customer use auto dry for these items so it does not shut off prematurely. Some items are wetter than normal coming out of the washer. Have the customer advice on how to get items to spin out better. Door catch was not lining up and causing closure issue. Reinstalled catch so that it lines up with striker.

Near Mac Arthur Rd, Rochester, NY 14615
Evan E.

Evan E.

RANGE KITCHENAID KODE500ESS01 Replacing thermal fuse due to unit popping fuse during self clean cycle. Replaced fuse and tested unit. Unit tested good

Near Hillcrest Dr, Penfield, NY 14526
Dave F.

Dave F.

MICROWAVE KITCHENAID KMHS120EBS1 "Could not smell anything that was burning . Tested unit and ran . Checked connections at control board and reseated them to make sure they were good . Looked inside unit did not find anything . Unit tested good .; (created new UIS, deleted prior attachment to UisID 58850)"

Near Pheasant Run, Rush, NY 14543
Dave F.

Dave F.

OVEN WHIRLPOOL RBD276PDB6 Thermal fuse was blown . Both cooling fans are working . Replaced thermal fuse and tested unit . Heated to 350 . Unit tested good

Near Hidden Ridge Trail, Honeoye Falls, NY 14472
Evan E.

Evan E.

REFRIGERATOR KITCHENAID KRFC302EPA02 Customer stating that unit is not level even after installers have leveled unit. Upon inspection discovered that lower right side bracket that holds leveling foot was not installed properly. Straightened bracket and leveled unit. Unit tested good

Near Washington Rd, Pittsford, NY 14534
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF520PADW7 Replacing heater due to old heater beginning to lose coating on heater causing heater to produce burning smell. Replaced heater and ran diagnostic cycle. Unit tested good

Near Warrington Dr, Fairport, NY 14450
Evan E.

Evan E.

MW-HOOD COMBO WHIRLPOOL WMH31017FS0 Customer stating that unit will continue to run while door is open. Upon inspection discovered issue with interlocks. Replaced interlock switches and tested unit. Unit tested good otherwise ; dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK

Near Crossing Creek Dr, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR KENMORE 596.776038 Replaced start device. Tested unit. Unit tested good.

Near Sunray Crest Dr, Victor, NY 14564
Steve M.

Steve M.

OVEN-MW COMBO WHIRLPOOL GMC305PDS6 Replaced magnetron and diode. Tested unit. Unit tested good.

Near Chesapeake Landing, West Henrietta, NY 14586
Dave F.

Dave F.

DRYER WHIRLPOOL MGDX655DW2 "Dryer is making noise . Found the rollers were not spinning as they should . Cleaned shafts and use repair kit . Tested unit . Tested good ; (created new UIS, deleted prior attachment to UisID 58647), dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT"

Near Rush Scottsville Rd, Rush, NY 14543
Dave F.

Dave F.

DRYER MAYTAG MEDB765FW0 Dryer not drying clothes checked operating temperatures unit is cycling on and off as expected . Checked dryer vent with tester . Tester failed . Unit is working as expected . Customer will look into the vent problem.

Near Mendon Rd, Pittsford, NY 14534
Evan E.

Evan E.

RANGE KITCHENAID KERS303BBL0 Replacing bulb and bake element due to old light burning out and bake element cracking causing unit not to heat. Replaced bulb. Replaced bake element. Ran test bake cycle to 350. Unit tested good

Near Wincanton Dr, Fairport, NY 14450
Evan E.

Evan E.

RANGE MAYTAG MER8770WB0 Customer stating that bottom drawer will not slide as it should. Upon inspection discovered that track for drawer on left side was loose causing issue. Tightened track to frame. Tested drawer for customer. Unit tested good

Near Brentwood Ln, Fairport, NY 14450
Evan E.

Evan E.

WASHER WHIRLPOOL WTW4816FW0 Replacing lid lock due to old lock failing. Customer had part already. Replaced lid lock ran test cycle. Unit tested good

Near Hammocks Dr, Fairport, NY 14450
Evan E.

Evan E.

RANGE WHIRLPOOL WFE515S0ES1 Customer stated that unit was flashing f9e0 error code for miswired cord. Discovered that L2 had thermal event at terminal block causing issue. Replaced terminal block and power cord. Ran test bake cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 TJ5614 CORD-RANGE 4' 3w and 1 TJ616 CORD-RA-6' 4W

Near Sunset Dr, Rochester, NY 14618
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB766FW1 Customer states unit does not fill as it should. F0E3 F8E6 F8E1 F3E2 error codes stored. Cold water would not dispense in manual diagnostics. Replaced valves. Unit testing good. ; dspstn on spec-tagged invntry: 1 W11165546 VALVE

Near Ellis Dr, Rochester, NY 14624
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WGD5200TQ0 Customer concerned about a static duster getting stuck in the lint trap when trying to clean it. Remove lint trap housing and a large piece of a duster was caught in the blower wheel. Removed item. Repair successful.

Near Valley Creek Rd, Rochester, NY 14624
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW5000DW3 "Customer reports the unit clunks when shifting, and clicks during spin. Although the clunk during shift is normal, the clicking noise was investigated. The gear case pulley seemed to be defective. Installed a new cam kit. Noise no longer present. Repair successful. ; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W10721967 CAM"

Near Upper Holley Rd, Holley, NY 14470
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFF507HPS00 Called techline SR 7726839520. Ohm out over box thermistor. Was reading resistance . Replaced control in the back and the User interface . Temperatures in freezer section was set to 0 temps were 2 degrees . Turned freezer down to -5 . Cycled ice maker . ice box fan is working . Thermistors pass in diagnostics. Customer will monitor .

Near Lexton Way, Pittsford, NY 14534
Shaiman C.

Shaiman C.

RANGE FRIGIDAIRE FFEF3011LWH Multiple gasket clips were missing and the switch for the right rear burner was not functioning. Replaced gasket and switch. Repair successful.

Near Samuel Way, Rochester, NY 14606
David L.

David L.

WASHER MAYTAG MVWC565FW1 "Replaced control that was not responding. Replaced control, calibrated, and tested. ; dspstn on spec-tagged invntry: 1 W11162438 CONTROL"

Near Cosman Terrace, Hilton, NY 14468
Dave F.

Dave F.

DISHWASHER KITCHENAID KDTM804ESS2 Customer says they are finding the clean light on but the unit is displaying time still on the unit and has it cancel . Checked diagnostics. No error codes . Cycles customer is using is normal heat dry/pro dry and high temp. Suggested just using pro wash . Heat dry and high temp . Explained that the time on the display is estimated . Customer had ran wash cycle before i came and the clean light was on and the clean indicator on the display was on . Called techline 7726881817

Near Windham Hill, Mendon, NY 14506
Dave F.

Dave F.

DRYER MAYTAG MED3500FW1 Tension pulley was squeaking . Found the belt was about to tear . Replaced pulley . Belt and rollers with kit 4392067 .tested unit . Tested good ; used 1 4392067 (Repair kit) from stock

Near Shire Ln, Victor, NY 14564
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF767SDEM01 Replaced LED in freezer was out . Replaced LED with W11205083 . Tested unit tested good .

Near Brigham Cir, Honeoye Falls, NY 14472
Dave F.

Dave F.

WASHER WHIRLPOOL WFW5620HW0 "Found where the squeaking was coming from pedestal. Tested unit with wet towels . Unit tested good .; (created new UIS, deleted prior attachment to UisID 58641)"

Near Canandaigua, NY 14425
Dave F.

Dave F.

RANGE JENN AIR JDS1750FS0 Burner indicators are gone on the top of the unit . 3 and the 6 button are not responding as they should .Replaced console on unit . Tested unit . Tested good

Near Pine Tree Dr, Victor, NY 14564
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFT2778EEZ00 Replaced ice maker for failed harvest test. The refrigerator tests good.

Near Royce Dr, Churchville, NY 14428
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced two shelves for defrost Ed bracket and falling shelf. The refrigerator tests good.

Near Greenway Blvd, Churchville, NY 14428
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTM354DSS5 Customer stating that unit is not running the light cycle. Unit will randomly keep shutting off. Upon inspection discovered that outlet unit was plugged into was causing issue. Front panel of unit has large scratch along bottom. Ordering replacement door panel ; ordrng 1 WPW10195869 (FRONT PANEL (STAINLESS))

Near Highland Ave, Rochester, NY 14610
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 Found fill tube frozen. The flex line behind the unit was restricted. Removed flex line and ran copper line direct to refrigerator. If small ice is produce customer will need saddle valve

Near Hunt Hollow, Rochester, NY 14624
Shaiman C.

Shaiman C.

WASHER AMANA NTW4516FW3 "Customer concerned about a squeaking noise during the spin cycle. No error codes stored. Tested spin and manual diagnostics and a faint squeaking noise was present. Belt, and pulley were inspected to ensure no contact was being made against the pulley shield. Suspecting a failing gear case. Replacing gear case and motor.; ordrng 1 W10890624 (MOTOR) and 1 W11255272 (GEAR CASE), dspstn on spec-tagged invntry: 1 W10780045 SUSPENSION"

Near Euler Rd, Churchville, NY 14428
David L.

David L.

DISHWASHER KITCHENAID KDTE234GPS0 Dispenser door release is broken. Replaced dispenser. Unit tested good in diagnostics. Fixed crooked door by leveling; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER

Near Klem Rd, Webster, NY 14580
David L.

David L.

DISHWASHER KITCHENAID KDFE104HWH0 Replaced damaged door panel

Near 5 Mile Line Road, Webster, NY 14580
Shaiman C.

Shaiman C.

DRYER MAYTAG MGDB835DC4 Replaced control board. Unit still will not power on however the drum light now turns on when the door is open. Replacing user interface. ; ordrng 1 W11158457 (USER INTERFACE )

Near Wellington Ave, Rochester, NY 14611
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWC565FW2 "Customer reports unit does not always drain, and sometimes will continue to fill and drain. No error codes stored. Unit completed auto test with no issues. Suspecting a failed control board. Replacing control. ; ordrng 1 W11162438 (CONTROL BOARD)"

Near Bay St, Rochester, NY 14605
Shaiman C.

Shaiman C.

DRYER KENMORE 110.6210231 "Dryer will not turn on. Start button is stuck in the “on” position. Start switch should be replaced. ; ordrng 1 WPW10117655 (PTS SWITCH), used 1 SH1500 (SHIPPING&HANDLING) from stock"

Near Elmridge Center Dr, Ridgemont, NY 14626
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Customer complained of no water or ice. Found water supply was restricted under the sink. The saddle valve was stuck closed. Informed customer of issue.

Near Monroe Ave, Rochester, NY 14618
David L.

David L.

DISHWASHER KITCHENAID KDFE204ESS4 Replaced sump and motor assemble due to unit leaking from the diverter. Unit tested good.

Near City View Dr, Rochester, NY 14625
Evan E.

Evan E.

DRYER MAYTAG MEDE300VW0 Customer stated that unit would not heat since repair. Upon inspection discovered that loose wire at thermostat causing issue. Reseated connector and ran test cycle. Unit tested good Unit currently under ATEC warranty

Near N Landing Rd, Rochester, NY 14625
David L.

David L.

COOKTOP WHIRLPOOL WFE550S0HZ1 Outer coil of front right element is open. Ordering front fright burner; ordrng 1 W10823729 (elmnt-surf)

Near Avery Park Ln, Rochester, NY 14612
Dave F.

Dave F.

MW-HOOD COMBO WHIRLPOOL WMH53521HZ3 Hood Light on the unit is not turning off . Unit needs control board W11182110 . Ordering board . Called whirlpool safety team auth WO9HVO9WPL1 ; ordrng 1 W11182110 (CONTROL)

Near Overlook Ln, Canandaigua, NY 14424
Steve M.

Steve M.

REFRIGERATOR GE GSHF6HGDCCWW Complaint of no cooling. Assessed fridge and found evaporator fan was not working. Ordering evaporator fan.; ordrng 1 WR60X10307 (mtr dc evap fan asm)

Near Glen Oaks Dr, Rochester, NY 14624
David L.

David L.

COOKTOP KITCHENAID KCGS556ESS02 Bezels are loose and will not stay In place. Ordering bezel; ordrng 5 W10853046 (BEZEL)s

Near Conifer Cove Ln, Webster, NY 14580
Steve M.

Steve M.

WASHER MAYTAG MVWB835DW3 "Found gearcase grinding . Ordering gearcase ; rqstng P&A on 1 W10811956 (drum assy), dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE"

Near Maple St, Dansville, NY 14437
David L.

David L.

REFRIGERATOR MAYTAG MFI2569VEM2 "Unit is not cooling due to a failed HV control. Ordering control. Labor is 104.65; ordrng 1 WPW10310240 (cntrl-elec257.04), used 1 SH1500 (SHIPPING&HANDLING) from stock"

Near Sunberry Dr, Penfield, NY 14526
David L.

David L.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 The new valve works for the ice maker fill but is leaking at the reservoir connection. Re ordering valve ; ordrng 1 WPW10341329 (water valve assy)

Near Rangers Court, Rochester, NY 14612
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL LEQ8611LWO Unit would not turn on. 240 V presents at receptacle. Discovered the belt was broken. Replaced belt. Unit tested good. ; used 1 661570V (BELT) from stock

Near Genesee Park Blvd, Rochester, NY 14611
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS588FIHW00 "Unit making some vibrating noise by compressor .found compressor lines hitting each other . Moved lines away unit tested good . Unit is making normal operating noises now .; (created new UIS, deleted prior attachment to UisID 58622), dspstn on spec-tagged invntry: 1 W11164593 DIFFUSER"

Near Loreto Ave, Rochester, NY 14623
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFC300ESS03 Replaced ice maker due to not making ice . Ice maker cycled and is working was expected.

Near Buttermilk Hill Rd, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRMF706EBS00 Replaced the deli drawer control board and. Main control board in the back . found the power board was not in the correct location and was loose inside the area it is supposed to be secure in . Fixed power board . Tested unit . Tested good . Customer will monitor

Near E Pointe, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 Replaced freezer led bulb . Lights are now working as expected .

Near W Ivy St, East Rochester, NY 14445
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRSC503ESS01 Found water bladder in fresh food section was frozen. Defrosted bladder . Tested unit water is now dispensing . Turned temperatures up in fresh food section . Customer will monitor.

Near Terrace Hill Dr, Penfield, NY 14526
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WGD49STBW2 Replaced ignitor. Repair successful.

Near Belvedere Heights, Penfield, NY 14526
Shaiman C.

Shaiman C.

DRYER AMANA NGD4705EW0 Installed maintenance kit. Repair successful.

Near Whipple Ln, Rochester, NY 14622
Shaiman C.

Shaiman C.

RANGE WHIRLPOOL WFE505W0JS0 Install knobs. Repair successful.

Near W Ridge Rd, Rochester, NY 14615
Shaiman C.

Shaiman C.

DRYER AMANA ALE443RAW "Unit will run, but the drum will not rotate. The motor is running, the blower wheel is rotating, & the belt is intact. Suspecting a failure within the motor. Motor and blower wheel should be replaced. Customer declined further repair.Customer contact#: 5857520190; dspstn on spec-tagged invntry: 2 WP37001042 ROLLER and 1 WP40111201 BELT , used 1 SH1500 (SHIPPING&HANDLING) from stock"

Near Maple St, Rochester, NY 14611
David L.

David L.

REFRIGERATOR AMANA NA12467 Unit is not cooling due to a low side leak. Customer is going to replace due to age/cost.

Near Hightower Way, Webster, NY 14580
David L.

David L.

DISHWASHER KITCHENAID KUDWG3CT8LD Unit is leaking from the left hand corner. Tub gasket has a tear in the left hand corner. Replaced tub gasket. Ran unit to leak test; used 1 SH1500 (SHIPPING&HANDLING) from stock

Near Bartell Ln, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF535SWHB00 Replaced freezer door. Due to scratch

Near Stafford Crescent, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Auger motor was not dispensing due to pink wire backed out in the molecular connector in the ice room. Reseated and tested .

Near Lake Rd, Webster, NY 14580
David L.

David L.

WASHER WHIRLPOOL WFW5620HW0 Unit is siphoning water during use and throwing a low flow code. Adjusted drain hose and went over installation instructions and use and care with the customer.

Near N Cove Dr, Webster, NY 14580
Shaiman C.

Shaiman C.

WASHER KENMORE 11022892100 "Customer states unit will not spin nor drain. Upon inspection, discovered the lid switch is physically damaged. Lid switch should be replaced. ; ordrng 1 WP3949238 (LID SWITCH)"

Near Linwood Pl, Rochester, NY 14607
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF540PADW3 Customer stated that unit is not washing properly. Checked for error codes. Unit is displaying code 4-3 for wash motor not running 7-1 for no heat. Discovered that wash motor was failing. Replaced wash motor. Ran diagnostic cycle. Unit tested good. Upper rack is missing clips ordering rack clips; ordrng 2 WPW10082861 (CLIP)s

Near Akron St, Rochester, NY 14609
Steve M.

Steve M.

DISHWASHER GE GDF570SGJ0CC Replaced user interface for losing power randomly. The customer is going to monitor.

Near Council Rock Ave, Rochester, NY 14610
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 On arrival to repair sealed system found the unit had gotten replaced. ; dspstn on spec-tagged invntry: 1 W10913906 VALVE 1/4

Near Monroe Ave, Rochester, NY 14618
Evan E.

Evan E.

DISHWASHER WHIRLPOOL KDTE334GPS0 Customer stating that unit is producing burning smell from inside cabinet or dishwasher. Discovered that coating on heater has begun to come off causing smell. Ordering replacement heater. ; ordrng 1 W10703867 (HEATER)

Near Grosvenor Rd, Brighton, NY 14610
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF767SDEM01 Found ice build up under FF evaporator tray. Removed ice. The evaporator looks good.

Near Partridge Ln, Webster, NY 14580
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW5620HW0 Replaced control board & ran test cycle. Repair successful.

Near Grosvenor Rd, Brighton, NY 14610
David L.

David L.

REFRIGERATOR KITCHENAID KRFF507HPS00 Replaced UI per Techline. The new UI did not change anything called Techline to document file has been sent to engineering. Waiting for response via email. 7726760485Unit; O-emld tckt

Near Gallant Fox Ln, Webster, NY 14580
David L.

David L.

DISHWASHER KITCHENAID KDFE104DWH0 Found a label stuck in the drain hose stand pipe under the kitchen sink preventing the unit from draining. Removed debris. Unit tested good; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN

Near Sierra Dr, Rochester, NY 14616
Evan E.

Evan E.

WASHER WHIRLPOOL GHW9150PW0 Customer stating that unit will not finish cycle. Discovered that unit was paused mid cycle and would not restart. Unplugged and reset unit. Ran drain and spin cycle to remove excess water. Unit completed drain and spin cycle like it should. Ran diagnostic cycle. No codes were present. Started normal cycle while in home unit is progressing through cycle as it should. Unit tested good

Near Tobey Ct, Pittsford, NY 14534
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL GI7FVCXWY03 Customer stated that large sheet of ice was building at bottom of freezer. Upon inspection discovered that evaporator drain tube was plugged with frozen water due to unit having old style drain tube. Replaced drain tube with updated tube. Steamed evaporator. Unit tested good please use code S38253 to cover part cost.

Near Fellview Dr, Pittsford, NY 14534
Evan E.

Evan E.

WASHER MAYTAG MVWB865GC0 Customer stated unit Is not agitating properly. Checked for error codes. Unit had code for f0e5 for off balance load. Cleared code and ran test cycle. Unit completed cycle as it should. Spoke with customer about proper loading and cycle selection. Recommended power wash and bedding for larger loads. Unit it self tested good

Near Thornell Rd, Pittsford, NY 14534
Evan E.

Evan E.

DISHWASHER KITCHENAID KDPE234GPS0 Customer stated that unit would not shut. Upon inspection discovered that latch had broken internally and would not catch on door properly. Replaced latch and tested door. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10653840 LATCH

Near East St, Pittsford, NY 14534
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL WRS325FDAT04 Customer stating that unit was not making ice but then began to make ice again before tech arrived at home. Ice bucket was about 1/4 upon arrival. Ran harvest cycle and confirmed unit was filling properly. Customer has also stated that auger motor has begun to become noisy. Customer is going to contact whirlpool due to reoccurring issue with unit. If issue persists with agree motor order. WPW10317991

Near Menlo Pl, Rochester, NY 14620
Steve M.

Steve M.

RANGE WHIRLPOOL WFC310S0EW2 Customer complaining of unit preheating then losing temp after preheat. Power tested good at the block. Bake element tested good. Preheated oven and checked temps. Preheated to 395 Then 330 406 323 426 334 average of 362. Calibrated oven down 10 degrees

Near Lake St, Perry, NY 14530
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF560SMHV00 Ordering slides for freezer door not closing. ; ordrng 1 WPW10397635 (slide RIGHT) and 1 WPW10397636 (slide LEFT)

Near Lake Ave, Rochester, NY 14612
David L.

David L.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 The unit is not making ice. Found open valve coil on dual valve. Ordering valve ; ordrng 1 WPW10341329 (water valve assy)

Near Rangers Court, Rochester, NY 14612
Steve M.

Steve M.

WASHER MAYTAG MVWB765FW3 Replaced water valve for humming and not sending water. Replaced motor and clutch for open windings. Replaced control due to two motors failing at same time.

Near Miller Rd, Dansville, NY 14437
David L.

David L.

REFRIGERATOR GE GSL25JFPJBS Unit is loosing cooling intermittently. Working as expected during time of service. Checked defrost terminator. Fans and compressor. All working normally. Suspecting evaporator fan issue based on customers description. WR60X10185 customer denied repair at this time

Near Essla Dr, Rochester, NY 14612
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF540CWHZ01 Found some frost inside the freezer . Sealed the cabinet and made sure that the gaskets are sealing correctly . Unit tested good

Near Redfield Dr, Farmington, NY 14425
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF555SDFZ03 Replaced right FF door gasket for ripped gasket and magnet falling out causing co sensation in FF section. Ordering led module for FF section for shorted light causing it to flicker or go dim. ; rqstng P&A on 1 W11043011 (module)

Near Quaker Rd, Scottsville, NY 14546
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF555SDHV02 Ice maker keeps malfunctioning. Ordering new ice maker WPW10300024; ordrng 1 WPW10300024 (Ice maker)

Near Marshall Rd, Rochester, NY 14624
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF520PADW7 Customer stating that unit is producing burning smell from inside cabinet and also lower rack is rusting. Discovered that ceramic coating is coming off heater causing smell. Ordering replacement heater and rack ; ordrng 1 W10161215 (LOWER RACK ) and 1 W10518394 (HEATER )

Near Warrington Dr, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFF507HPS00 Ice maker still not making ice. Called techline SR 7726839520 techline suggests replacing UI And check connections on the back control board . Ordering UI W11228269 and control in back W11224256 . Check connections at the door hinge . ; ordrng 1 W11224256 (Control) and 1 W11228269 (User interface)

Near Lexton Way, Pittsford, NY 14534
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB765FW0 Replaced valves. Repair successful.

Near Boxborough Ln, Rochester, NY 14616
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFC300ESS03 Ice maker had ice build up under the cover not allowing the ice maker to turn and cycle . Defrosted ice maker components. Cycled ice maker . Tested good .

Near Buttermilk Hill Rd, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced ice maker and user interface . Ran ice maker in harvest test . Ice maker is now cycle . Ran test to check ice maker fill . Tested good . Unit is working as expected

Near Bishops Ln, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF535SWHV00 Replaced jazz board W10503278 .ice maker is now working as expected.; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER

Near Woodgate Dr, Ontario, NY 14519
Dave F.

Dave F.

RANGE FRIGIDAIRE LGGF3046TFA F11 Error code . Techsheet says replace control . . Replaced control . Tested all buttons on user interface. Tested unit on bake . Unit tested good .

Near Viennawood Dr, Rochester, NY 14618
Evan E.

Evan E.

MICROWAVE WHIRLPOOL WMH31017FS0 Customer stating that unit is running while door is open or will not start cycle intermittently. Issue is with door switch. Replaced interlock switches. Tested unit. Unit tested good ; used 1 W11244490 (INTERLOCK) from stock

Near Crossing Creek Dr, Fairport, NY 14450
Evan E.

Evan E.

WASHER WHIRLPOOL WFW70HEBW1 Replacing drain pump due to unit flashing f9e1 code for long drain issue. Replaced drain pump. Ran diagnostic cycle. Unit tested good

Near Willow St, Rochester, NY 14606
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF560SAFT2 Customer stating that unit will not start cycle but does have power. Checked for error codes upon arrival. No codes were present. Attempted to run test cycle. Unit shut off during test cycle and then turned back on. Discovered that wire nut for Neutral wire was loose. After tightening wire nut could not replicate issue. Unit tested good ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR

Near Huber Rd, Fairport, NY 14450
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Customer stating door will not shut properly. Upon inspection discovered that magnet was coming out of gasket causing issue. Replaced gasket and tested door. Unit tested good

Near Teresa Dr, Walworth, NY 14568
Evan E.

Evan E.

DRYER WHIRLPOOL WED9400SW2 Customer stating unit is very noisy during use. Discovered that idler pulley was seized causing issue. Used dryer repair kit to replace all moving parts. Ran test cycle. Unit tested good ; used 1 4392067 (REPAIR KIT) from stock

Near McKenna Trail, Penfield, NY 14526
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT318FZDW05 Fresh food door will not close due to hingeReceiver molded in the incorrect position. Ordering new gasket as the old one is torn ; ordrng 1 W10636410 (dor-fip) and 1 W10638676 (gasket-dor)

Near S Estate Dr, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER MAYTAG MDB8979SEZ0 "Replacing tracks and and rack adjuster due to old tracks welds snapping causing adjusters and rack leveler to break. Adjusters and rack leveler have broken due to welds snapping on tracks. Replaced all parts. Unit tested good. Please use s22916 to cover P&L for tracks and adjusters ; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"

Near County Line Rd, Macedon, NY 14502
Evan E.

Evan E.

DRYER MAYTAG MEDE300VW0 Customer stated that unit was producing large squeaking noise while in use. Upon inspection discovered that idler pulley was seized causing issue. Replaced pulley. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 279640 PULLEY-IDLER

Near N Landing Rd, Rochester, NY 14625
Steve M.

Steve M.

DISHWASHER KITCHENAID KDTE104ESS0 "Complaint of rumbling during draining. Removed drain pump. Found broken impeller. Replaced. Wheels on rack also broken. Repair pending approval from warranty company.; rqstng P&A on 4 WPW10195417 (wheel)s, dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"

Near NY-247, Canandaigua, NY 14424
David L.

David L.

WASHER MAYTAG MVWC415EW Replaced motor and cap due to humming nose during agitate. Calibrated and tested

Near Burning Tree Dr, Hilton, NY 14468
Steve M.

Steve M.

DRYER MAYTAG MGDX655DW0 "Complaint of clothes not try. Tested vent, unit tested good. Ran unit in timed dry and observed coils igniting. Gas coils are weak. Quoted customer for replacement.; rqstng P&A on 1 WPW10328463 (coil-valve)"

Near Ravens Rd, Henrietta, NY 14467
David L.

David L.

REFRIGERATOR WHIRLPOOL ED2FHAXSB03 Ice is not ejecting properly from the mold. Replaced ice maker. Customer to monitor

Near Post Ave, Hilton, NY 14468
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS321SDHZ02 Reinstalled bail arm.

Near Crombie St, Rochester, NY 14605
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT318FZDM Water chute on ice maker fill tube was not inserted into the fill cup causing ice build up. Adjusted chute. Leak went away

Near S Union St, Rochester, NY 14607
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT318FMDB02 Unit is not cooling properly due to a low side leak. FreeEr is only pulling down to 16 and items are freezing in the fresh food section quoted 743.05 for an evaporator replacement. Customer will let us know if they want to proceed ; dspstn on spec-tagged invntry: 1 W10838965 THERMISTOR

Near Elmwood Ave, Rochester, NY 14620
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL ED2SHEXXB00 Found the ice maker is leaking. Ordering ice maker ; ordrng 1 WPW10190965 (icemaker)

Near Glen Ellyn Way, Rochester, NY 14618
Steve M.

Steve M.

RANGE WHIRLPOOL WEE745H0FS2 Ordering control for F3 error code. Sensor tested good. Left sensor with customer.; ordrng 1 W10884488 (cntrl-elec)

Near Morgan Rd, Scottsville, NY 14546
David L.

David L.

REFRIGERATOR GE GSS25QGSCWW Ice maker fill tube is frozen again cleared line recommending that the customer replace the water filter as it is restricted. ATEC warranty for service call only charged labor

Near Audubon Trail, Rochester, NY 14622
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF757SDEM01 Found lost position error in diagnostics. Ice maker would not cycle in test 57 no instructions found in mold. Quoted for ice maker. Customer denied repair

Near Rangers Court, Rochester, NY 14612
Steve M.

Steve M.

DRYER WHIRLPOOL MEDZ600TW2 Replaced control. Tested unit. Unit tested good.

Near Crystal Ridge Cir, Canandaigua, NY 14424
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF535SWHV Unit it not making ice due to aFrozen fill tube. Cleared tube. Recommended that the customer replace the filter.

Near Emery Run, Rochester, NY 14612
Shaiman C.

Shaiman C.

RANGE WHIRLPOOL WFE505W0JZ0 Outer glass is damaged. Replacing glass.; ordrng 1 W10884159 (OUTER GLASS)

Near Owens Rd, Brockport, NY 14420

View More