Local Reviews

Appliance Tec Rated 4.8 out of 5 stars based on 1677 customer reviews

Evan E.

Evan E.

DISHWASHER KITCHENAID KUDS35FXSS5 "Customer stating that unit is leaking water while draining. Upon inspection discovered that drain loop extension has large hole in hose causing issue. Ordering extension; ordrng 1 8269144A (DRAIN HOSE EXT ), dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN"

Near Bellevue Dr, Rochester, NY 14620
Evan E.

Evan E.

RANGE GE JGB760SEF2SS Customer stating they had RGE out for possible leak. Discovered that unit was leaking. Tested unit and discovered that leak is coming from regulator. Regulator will need to be replaced. Ordering regulator. Quoted $106.75 for labor ; ordrng 1 WB21X21506 (VALVE ASSEMBLY )

Near Varden St, Rochester, NY 14609
James J.

James J.

REFRIGERATOR KITCHENAID KRFF507HPS00 Icemaker not working after repair. Tested icemaker in diagnostics and motor not rotating. Checked connections. 118v to icemaker new icemaker defective. Called tech line for smoke in ff liner. Ref 7728452726; ordrng 1 W11294907 (icemaker)

Near Elmgrove Rd, Rochester, NY 14626
James J.

James J.

MICROWAVE MAYTAG MMV1174FZ3 "Q1 n. Q2 n. Q3 n. Unit blew bulb and not powering on after bulb was replaced. Installed bulb and light socket. Unit still not functioning. Old socket shorted against microwave cabinet and took out control board. Need control. ; ordrng 1 W11110847 (cntrl-elec), dspstn on spec-tagged invntry: 1 8206232A BULB and 1 W10210871 SOCKET"

Near Robert Quigley Dr, Scottsville, NY 14546
Tanner R.

Tanner R.

WASHER WHIRLPOOL WFW5620HW0 Q1 no Q2 no Q3 no Complaint of no fill.No stored errors. Drain pump will run at start of wash cycle and even diagnostics when testing valves. Pressure hose is intact. 5 DCV to pressure switch.Called techline to advise.SR7728453010 advised to replace ACU. Relay on board is stuck on causing drain pump to run all the time. Ordering new drain pump due to drain pump noise during operation. Issue causing drain pump to run beyond intended timeframes. Note stacked unit.; ordrng 1 W11322879 (ACU) and 1 W11319789 (Drain pump)

Near Backus Rd, Webster, NY 14580
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT318FZDM05 Ordering Lockring fittings needed to complete repair; ordrng 4 W10896713 (Fitting)s and 4 W11401409 (Fitting)s and 4 W11401417 (Fitting)s and 4 W11401413 (Fitting)s

Near Mt Read Blvd, Rochester, NY 14611
David L.

David L.

REFRIGERATOR KITCHENAID KRMF706ESS00 The freezer compartment was not defrosting again defrosted coil and documented with Techline ordering high-voltage control. Selling customer control at cost due to ATEC warranty. ; ordrng 1 WPW10675033 (HV control)

Near Horizon Dr, Rochester, NY 14625
James J.

James J.

DRYER AMANA NED4655EW1 Q1 n. Q2 n. Q3 n. Dryer not heating. Found tco blown. Replaced tco and verified unit is heating. ; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 279838 ELEMENT

Near Norton St, Rochester, NY 14621
James J.

James J.

DISHWASHER WHIRLPOOL WDT710PAHW1 Replaced float switch and tested. Unit started wash cycle successfully

Near Westside Dr, North Chili, NY 14514
James J.

James J.

REFRIGERATOR MAYTAG MRT118FFFE04 Q1 n. Q2 n. Q3 n. Freezer door gasket loose. Complaint of food freezing in fresh food section. Reinstalled door gasket and tested. Door is sealing properly. Customer is to monitor if problem persists replace LW10680728

Near Buffalo Rd, Rochester, NY 14624
Evan E.

Evan E.

WASHER WHIRLPOOL MVWB835DW4 Dispenser is filling fabric softener cup when it should be actuating detergent cup. When testing unit in diagnostic unit tests good. Ordering water valve and dispenser housing. ; ordrng 1 W11165546 (WATER VALV E) and 1 W11172234 (DISPENSER )

Near Round Hill Rd, Henrietta, NY 14467
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Freezer door . Will pop open closing . Ordering both left and right rails . Customer showed me video of door popping open after it closes .; ordrng 1 W10625067 (bracket) and 1 W10625068 (bracket)

Near Terrace Dr, Canandaigua, NY 14424
Tanner R.

Tanner R.

VAN FORD TRANSIT CONNECT Dropped off van

Near Rockwood St, Rochester, NY 14610
Tanner R.

Tanner R.

DISHWASHER WHIRLPOOL WDF520PADM7 "Q1 no Q2 no Q3 no Replaced spray arm, dispenser, vent and vent gasket. Tested unit via normal wash cycle. Ran unit for several minutes. No leaks occurred. Customer will continue to monitor.Verbal signature acknowledged."

Near Lake Shore Blvd, Irondequoit, NY 14617
Tanner R.

Tanner R.

DISHWASHER KITCHENAID KDTM354DSS5 Q1 no Q2 no Q3 no Unable to uninstall machine to make repair. Left part with customer. Customer will uninstall unit for return visit.; schdld next appmnt for 8/10 MON !

Near Ice Rose Ln, Rochester, NY 14623
Evan E.

Evan E.

DISHWASHER GE GDF620HSJ2SS Replacing user interface due to keypad not responding to commands. Replaced key pad and tested unit. Unit tested good

Near Cobb Terrace, Rochester, NY 14620
Steve M.

Steve M.

WASHER MAYTAG MVWB450WQ2 Replaced bearing for loud operation. The washer tests good. ; dspstn on spec-tagged invntry: 1 W10435302 BEARING

Near Brandy Wine Terrace S, Henrietta, NY 14623
Evan E.

Evan E.

DRYER MAYTAG MED6630HW1 Console is acting very erratic will not respond to commands. Cannot get unit into diagnostic mode. Console will need to be replaced ; ordrng 1 W11397843 (CONSOLE (WHITE) )

Near Pittsford Victor Rd, Pittsford, NY 14534
Steve M.

Steve M.

DISHWASHER MAYTAG MDB7749AWB1 Replaced ui for start and cancel not working on ui. The dishwasher tests good

Near Lac Kine Dr, Rochester, NY 14618
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KBSN608ESS01 Replaced main control as per manufacturer instructions for warm temps in fresh food section

Near Highland Ave, Rochester, NY 14618
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Replaced water valve for shorted valve on the ice side. The valve tested good

Near Meadow Ln, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR GE CYE23TSDCSS Fresh food section over freezing . Tested thermistors in diagnostics.Unit has error codes for fresh food evap . Called G.E. techline 04232636 . Techline suggested replaced main control and fresh food evap . User interface button is broken customer . Customer will think about repair ; rqstng P&A on 1 WR60X26866 (fan dc ff evap) and 1 WR55X30806 (Main control) and 1 WR17X27132 (display asm ss)

Near Latium Dr, Pittsford, NY 14534
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL MFW2055FRZ00 "Q1 no Q2 no Q3 no Complaint of no cool. Plugged in unit and unit did not start up for several minutes. Removed start device and confirmed 120 VAC to start device. Plugged device in and compressor did start after a few minutes. Checked resistance of motor windings and measured no resistance from lower right to top, 31 ohms from lower left to top and 12 ohms between left and right. Compressor needs to be replaced. While compressor was running observed frost pattern fill entire evaporator. Evap fan never spun. Measured 120VAC from control to connect to evap fan. Needs evaporator fan.; ordrng 1 WPW10507886 (Compressor) and 1 WPW10464673 (Evap fan) and 1 W10913906 (Process tubes) and 1 WPW1143759 (Dye dryer) and 1 876765 (Copper tubes)"

Near East Ridge Road, Rochester, NY 14621
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced the evaporator and compressorDue to poor cooling. Unit tested good

Near W Ridge Rd, Rochester, NY 14626
David L.

David L.

WASHER WHIRLPOOL WTW500DW Q1 no q2 no q3 no Re attached front right hand leg. Calibrated unit. VerbalSignature

Near Oneta Rd, Irondequoit, NY 14617
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFC704FPS01 Replaced compressor for not starting and not cooling. The refigerator tests good

Near Putting Green Ln, Penfield, NY 14526
James J.

James J.

DRYER WHIRLPOOL WED7500GC0 Q1 n. Q2 n. Q3 n. Door won't close. Replaced catch and adjusted striker. Unit functions properly.

Near William Warfield Dr, Rochester, NY 14605
Tanner R.

Tanner R.

DISHWASHER MAYTAG MDB8989SHZ0 Q1 no Q2 no Q3 no Replaced control board. Started wash cycle and wash motor did turn on. Unit tested good. Verbal signature acknowledged.

Near Glidden Cir, Hamlin, NY 14464
David L.

David L.

RANGE WHIRLPOOL WFG550S0HV1 "Front of door is falling off and allowing heat from the oven to pass through front of oven door will need toBe replaced. Req. auth for front panel; rqstng P&A on 1 W11247684 (Door), dspstn on spec-tagged invntry: 1 WPW10299224 HINGE-ACTIVE"

Near Norcrest Dr, Irondequoit, NY 14617
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced control board . Ohm out thermistors were with range of temperatures in fresh food and freezer . 29 in fresh food . Unit has good frost pattern . Checked all gaskets and made sure they were sealing tight . Damper is opening and closing as it should .. Customer will monitor. Need to call techline if problem persists

Near Oak Tree Dr, Canandaigua, NY 14424
James J.

James J.

REFRIGERATOR GE FFHT1814TWO Unit short cycles. Thermostat has a dead spot and intermittently turns compressor on and off within a few seconds. Need control box; rqstng P&A on 1 5304507171 (control box)

Near Samuel Way, Rochester, NY 14606
Evan E.

Evan E.

DRYER MAYTAG MGD6630HW0 Customer stating unit is producing same rattling hose as before. Discovered that bracket for heater and motor bracket are both loose causing rattling. Tightened screws for brackets and ran unit. Unit was still slightly rattling. Adjusted brackets and ran unit again. Unit is producing much less noise now. Unit tested good. Customer called manufacturer while tech was in home and received a P&L authorization. Updated Authorization code is listed below Updated Authorization code MRLOQ00APL1

Near Sturbridge Ln, Pittsford, NY 14534
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT318FZDM05 Ordering Lockring fittings needed to complete repair; ordrng 4 W10896713 (Fitting)s and 4 W11401409 (Fitting)s and 4 W11401417 (Fitting)s and 4 W11401413 (Fitting)s

Near Mt Read Blvd, Rochester, NY 14611
James J.

James J.

RANGE WHIRLPOOL WFG505M0BW2 Replaced all burner tubes and tested. Unit functions properly.

Near Clifford Ave, Rochester, NY 14621
Dave F.

Dave F.

OVEN KITCHENAID KEBS277SSS0 Replaced broiler element for being open . Tested unit up to 350 . Tested good .

Near Fernly Park, Fairport, NY 14450
Evan E.

Evan E.

WASHER MAYTAG MVWB855DW1 Customer stated that unit will not respond to commands. Upon inspection checked for error codes. Unit displaying code f6e2 for UI and ACU failing to communicate. Console will need to be replaced. Quoted customer to replaced console. Customer does not want to proceed due to cost of repair. Collecting service call fee

Near Little Briggins Cir, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Checked temperatures in freezer was -3 set for -5 . Temps are good . Fresh food is set to 38 Was 39 . Unit tested good . Customer instruct on unit .

Near Pickwick Dr, Rochester, NY 14618
Evan E.

Evan E.

WASHER WHIRLPOOL GHW9400PW2 Customer stating that unit is producing squealing noise while in spin. Upon inspection discovered that noise is coming from rear tub bearing. Rear tub with bearing is only sold as one piece. Quoted customer for repair....W10772618 (Outer Tub) $275.00WP8181673 (Tub Gasket) $20.00S&H $ 50.00Labor $269.75(+ Tax) Customer is going to consider repair and contact office if they would like to proceed. Collecting service call fee

Near Hallmont Cir, Penfield, NY 14526
Dave F.

Dave F.

REFRIGERATOR AMANA AFD2535DEQ Freezer has defrost problem. Evap fan working . Heater works so bi metal is good .needs jazz board . . Replaced board and defrosted unit . Unit tested good .; used 1 WPW10503278 (ADC - JAZZ) from stock

Near Turnabout Ln, Rochester, NY 14618
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF540CWBW00 Switch inside ice maker is not turning it off when it’s full and bail arm keeps falling out . Fill tube was frozen defrosted fill tube and Replaced ice maker . Cycled ice maker . Unit tested good .; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER

Near Idlewood Rd, Rochester, NY 14618
Evan E.

Evan E.

WASHER MAYTAG MHW5630HW0 Customer stating unit was producing noise that they have never heard unit make before. Checked for error codes. No codes present. Ran diagnostic cycle. Could hear a clicking sounds coming from rear of unit. Discovered that right rear shock absorber was not fully clicked into place on tub. Reattached shock and ran unit on high spin. Could not replicate issue after doing so. Customer to run load and report back if noise persists

Near Knightbridge Cir, Penfield, NY 14526
Dave F.

Dave F.

WASHER MAYTAG MVW6230HW0 F0E2 over suds error code called techline SR 7728458373 . Customer is using seventh generation soap . Techline said that they need to use a very small amount if they do use that soap as it will cause the suds . Ran diagnostics tests unit tested good. Calibrated unit . Running clean wash cycle .

Near Hammocks Dr, Geneseo, NY 14454
Evan E.

Evan E.

DRYER KENMORE 110.6991299 Replacing motor and blower due motor overheating while unit is running. Replaced both parts. Tested unit. Unit tested good

Near Shirewood Dr, Rochester, NY 14625
Evan E.

Evan E.

WASHER KENMORE 11020702990 Customer stated that unit would not agitate. Discovered that dog agit teeth are stripped causing issue. Replaced dog agits and tested unit. Tested unit. Unit now agitating as it should. Unit tested good; dspstn on spec-tagged invntry: 1 80040 DOG 4PK

Near Mulberry St, Rochester, NY 14620
David L.

David L.

DRYER WHIRLPOOL MED6630HC0 ReplacedMotor and blower due to noise. Found that the receptacle is wired incorrectly causing 240 volts to go to the motor. The receptacle will have to be repaired before use.

Near Burning Tree Dr, Hilton, NY 14468
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFF2258VEM8 Replaced evaporator fan motor for dead motor and not cooling in fresh food section. The refigerator tests good

Near Oakcrest Dr, Irondequoit, NY 14617
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL WRB329DMBM01 Q1 no Q2 no Q3 no Complaint of humidity control lever being broken during installation. Inspected and slide for lower left drawer is broken. Replaced slide. Tested unit and unit tested good.Verbal signature acknowledged

Near Highland Pkwy, Rochester, NY 14620
Evan E.

Evan E.

WASHER MAYTAG MVWC300XW1 "Customer stating unit will not spin. Upon inspection discovered basket speed fault error code. Ran tachometer verification test to observe speed sensor. Discovered speed sensor is failing causing issue. Replaced actuator. Tested unit. Unit now spinning as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 285753A COUPLING , used 1 WPW10006355 (ACTUATOR) from stock"

Near Warwick Ave, Rochester, NY 14611
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS322FDAM04 Replaced fresh food section light for flickering and freezer light for shorted light. The refigerator tests good

Near Russell Ave, Irondequoit, NY 14622
Evan E.

Evan E.

RANGE WHIRLPOOL WFG515S0JS0 Customer stating that right front burner is not lighting correctly. Discovered that ignitor was causing issue. Replaced burner head with ignitor. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10515455 BURNER HEAD LF

Near Foreman Dr, Rochester, NY 14616
Tanner R.

Tanner R.

DRYER MAYTAG MEDC465HW0 Q1 no Q2 no Q3 no Complaint of unit not drying in sensor dry. Complaint of unit tripping breaker on timed dry. Ran unit in timed dry on high heat and unit heats. Ran for several minutes on timed dry and breaker did not trip. As unit runs heat is cycling on and off. Vent tested unit and unit tested poorly. Poor venting will cause poor dryer performance. Advised customer service venting; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL and 1 WP3392519 FUSE-THERMAL

Near Hudson Ave, Irondequoit, NY 14617
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL WRB329DMBM00 Q1 no Q2 no Q3 no Complaint of icemaker making too much ice. Inspected bale arm and bale arm had fallen out of place. Reinstalled bale arm and steamed ice out of cabinet. Verbal signature acknowledged

Near Pontiac St, Webster, NY 14580
Evan E.

Evan E.

WASHER MAYTAG MVWB835DW0 Replacing console due to original console failing to respond to commands. Replaced console and tested unit. Unit now operating as it should. Unit tested good

Near Westchester Ave, Irondequoit, NY 14609
David L.

David L.

MICROWAVE FRIGIDAIRE FGMV176NTF Customer canceled did not give aReason

Near Crosby Ln, Rochester, NY 14612
Tanner R.

Tanner R.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 no Q2 no Q3 no Complaint of no operation. Measured 124VAC to control board. The control board was loose in inner door when pulling off front panel. Connection to UI is barely on control board. Ordering new control and UI; ordrng 1 W11116422 (UI) and 1 W11305308 (Control)

Near Westfield St, Rochester, NY 14619
James J.

James J.

REFRIGERATOR WHIRLPOOL WRS325SDHW00 Q1 n. Q2 n. Q3 n. Complaint that water dispenser not working after filter was replaced inspected water filter housing and tested dispenser and unit is functioning properly. Advised customer to flush water through dispenser after filter is replaced. If problem persists replace water valve

Near Waldorf Ave, Rochester, NY 14606
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29PBMS02P Unit has lost charge since last repair. Freezer is running 20° too warm. Ordering freezer evaporator unable to locate any dye anywhere. ; ordrng 1 WPW10608485 (Evap)

Near Edgemere Dr, Rochester, NY 14612
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29BBMS02 Replaced pantry control and freezer LED due to dispenser issues and no lights unit tested good after installation customer to monitor; dspstn on spec-tagged invntry: 1 W10695459 MODULE

Near English Rd, Rochester, NY 14616
David L.

David L.

WASHER WHIRLPOOL WTW5105HC0 Lid lock and bezel are broken. Ordering bezel to holdNew latch in place ; ordrng 1 W11215091 (Bezel)

Near N Creek Crossing, Rochester, NY 14612
Dave F.

Dave F.

RANGE WHIRLPOOL KSGG700ESS Replaced convention fan assembly. Tested unit in diagnostics. Unit tested good .

Near Addy Way, Victor, NY 14564
Evan E.

Evan E.

DRYER MAYTAG MGDC400VW0 Customer stating that interior light is flickering on and off and unit will continue to run with door open. Discovered door switch is failing causing issue. Replaced door switch. Ran test cycle. Unit tested good

Near Jackson Rd, Penfield, NY 14526
Evan E.

Evan E.

WASHER FRIGIDAIRE FFFS5115PW0 Customer stating unit is very loud while in spin. Upon inspection discovered bearing inside rear outer tub is causing issue. Bearing is failing. Quoted customer to replaced outer tub with bearing. Customer does not want to proceed due to cost of repair. Collecting service call fee

Near Edenfield Rd, Penfield, NY 14526
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Called techline Sr 7728434421 .techline said to replace main control board W11212392; ordrng 1 W11212392 (cntrl-elec)

Near Oak Tree Dr, Canandaigua, NY 14424
James J.

James J.

REFRIGERATOR WHIRLPOOL WRF989SDAM03 Q1 n. Q2 n q3 n. Unit not cooling due to frozen fresh food evap. Tested sensors and fans in diagnostics. Tested thermistor:1180k ohms at 30 degrees. Spec is 7964 at 36Called tech line SR 7728434935W11092686 eTest 7 02Replaced thermistor on fresh food evaporator. Put defrost mode to timed. One year warranty on thermistor S16360 for labor ; used 1 W11033168 (HARNESS) from stock

Near Cardinal Forest Ln, Spencerport, NY 14559
James J.

James J.

WASHER MAYTAG MVWB865GW0 Complaint of not draining. Tested spin and drain in diagnostics. Removed hose off drain pump and found no obstructions. Unit functions properly.

Near Owens Rd, Brockport, NY 14420
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE204ESS1 Customer stating unit is not cleaning and is leaking from corner. Upon inspection checked for error codes. No codes present. Ran diagnostic cycle with clear plastic door on front. Discovered that feed tube and spray arm are both cracked causing issue. Ordering spray arm feedtube and manifold assembly ; ordrng 1 WPW10340542 (MANIFOLD ) and 1 WPW10340745 (FEED TUBE ) and 1 WPW10448645 (UPPER SPRAY ARM )

Near Samanthas Way, Pittsford, NY 14534
Dave F.

Dave F.

WASHER WHIRLPOOL WTW5000DW1 Found debris in drain pump that was blocking it . Removed debris. Tested unit in diagnostics and calibrated unit . Unit tested good .; dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN

Near Rawson Rd, Victor, NY 14564
Dave F.

Dave F.

DISHWASHER KITCHENAID KDFE104DSS2 Found screw to the cabinet had fallen off and underneath the float causing unit not to fill with water . Reinstalled screw and tested unit in diagnostics. Unit tested good .; dspstn on spec-tagged invntry: 1 W10648041 VALVE

Near Hidden Oaks, Pittsford, NY 14534
Steve M.

Steve M.

WINE COOLER JENN AIR JUD278DBCX00 Sr# 7728435441 found unit is low charge. Added refrigerant. The wine cooler is cooling. Customer is going to monitor.

Near Brunson Way, Penfield, NY 14526
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL GI65DRXXY00 Found layer of ice all along bottom of freezer door. Repositioned the gears on left rail and removed and repositioned upper rack to to not closing properly. Added permagum behind bottom of door to push gasket out.

Near Shirewood Dr, Rochester, NY 14625
James J.

James J.

WASHER WHIRLPOOL WFW75HEFW0 Replaced pump for intermittent drain operation. Tested diagnostics cycle successfully and verified drain hose was clear. ; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP

Near Stone Rd, Rochester, NY 14616
Tanner R.

Tanner R.

DISHWASHER MAYTAG MDB8959SKZ0 Q1 no Q2 no Q3 no Complaint of no fill. Unit had never successfully filled. Started wash cycle. Unit went through initial drain then started to fill. Wash cycle proceeded as usual. Cancelled cycle. Started service diagnostics cycle. Cycle completed. Subsequent wash cycles drain noise still recurs. Opened sump and found no debris. Noise is coming from wash pump. Called techline to verify if wash motor running prior to fill is correct. SR7728438589- advised to change main control and if noise persists then this logic of wash pump before fill is normal. If new control fixes logic then unit was in need of repair.; ordrng 1 W11348053 (Control)

Near Pennicott Cir, Penfield, NY 14526
James J.

James J.

WASHER WHIRLPOOL MVWX655DW0 "Q1 n. Q2 n. Q3 n. Agitator spins freely. Replaced hub and found splines start to wear on wash plate. Need wash plate. Not charging for hub due to misdiagnosis. Paid in full ; ordrng 1 W10902814 (washplate), used 1 W10528947 (HUB) from stock"

Near Sheldon Dr, Spencerport, NY 14559
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF550CDHZ02 Ice maker is working . Wasn’t dispensing found ice was jammed . Removed jammed ice tested unit. tested good

Near Brimfield Cir, Fairport, NY 14450
James J.

James J.

WASHER MAYTAG MVWB980BG0 Q1 n. Q2 n q3 n. Unit gives ul error and leaks. Bearing and seal have failed. Need bearing kit; ordrng 1 W10435302 (bearing)

Near Hubbell Rd, Spencerport, NY 14559
Evan E.

Evan E.

DRYER GE DCVH680EJ1WW Replacing slides & rear drum bearing due to unit squealing while in use. Replaced all parts and greased bearing. Ran unit for customer. Unit tested good ; dspstn on spec-tagged invntry: 2 WE1M504 SLIDE-WH

Near Belcoda Rd, Churchville, NY 14428
Dave F.

Dave F.

WASHER GE GTW330ASK1WW Replaced washer belt for being stretched .tested unit. Tested good .

Near Martin Rd, West Henrietta, NY 14586
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replaced damper due to items freezing in the fresh foodSection. Customer to monitor

Near Brick Landing Pl, Webster, NY 14580
James J.

James J.

RANGE KITCHENAID KSDG950ESS1 Q1 n. Q2 n. Q3 n. F2e1 shorted key. Need control and will install console on return. 104.65 labor plus sc. parts under warranty through kitchen aid. ; ordrng 1 W11100513 (cntrl-elec)

Near Pine Hill Rd, Spencerport, NY 14559
Tanner R.

Tanner R.

WASHER WHIRLPOOL WFW5620HW0 Q1 no Q2 no Q3 no Complaint of unit not starting on initial start. Customer must come back and press start one minute after initial start.Following stored errors:F0E2 oversuds. Confirmed UI and start functioning properly. Instructed customer on how to start wash cycle. Ran service diagnostics cycle and completed without errors. Customer had pods detergent. Reccomeneded using pods as frequently as possible to avoid over suds condition.

Near Knollwood Dr, Rochester, NY 14618
James J.

James J.

DISHWASHER WHIRLPOOL WDT750SAHZ0 "Q1 n. Q2 n. Q3 n. Unit leaking from sump gasket. Removed sump and cleaned gasket and reinstalled. Unit leaks from same spot. Insulation getting mildew from water leak. Need sump assembly and kick panel ; ordrng 1 W11087376 (pump&motor) and 1 WPW10526114 (panel), dspstn on spec-tagged invntry: 1 W10300924V GASKET"

Near Orchard Creek Cir, Rochester, NY 14612
Steve M.

Steve M.

WASHER MAYTAG MVWB835DC3 "Washer will not change setting with dial and will not lock. When testing lock the ui just blanks out like the option was not an option for this machine. Tested ui in diagnostics and all the lights turned on and off. Unplugged one connector at a time on control and tested dial. No change. The unit needs main control, user interface and a lid lock. Quoted customer. ; rqstng P&A on 1 W10861642 (latch) and 1 W11120178 (console) and 1 W11170706 (CONTROL )"

Near Johnson Rd, Churchville, NY 14428
Dave F.

Dave F.

MICROWAVE KITCHENAID KMHS120ESS5 Microwave is not heating . Ordering magnetron. Diode and interlock switches. ; ordrng 1 W11256462 (diode) and 1 W10818686 (magnetron) and 1 W11244490 (interlock)

Near Cricket Hill Dr, Pittsford, NY 14534
Dave F.

Dave F.

WASHER WHIRLPOOL WFW5620HW0 Door locks failed . Ordering door lock W11316250; ordrng 1 W11316250 (latch)

Near Richmond Mills Rd, Livonia, NY 14487
James J.

James J.

REFRIGERATOR WHIRLPOOL GI7FVCXWA01 Repl fan and tested damper. Unit began cooling. Compressor makes buzzing noise when running on high. Kick panel was mislabeled in parts breakdown need WPW10534155; ordrng 1 WPW10534155 (toe grille (blk))

Near Scarborough Park, Rochester, NY 14625
James J.

James J.

REFRIGERATOR WHIRLPOOL WRF560SEYM04 Replaced reservoir and flushed line. Customer is to monitor.

Near Eglantine Rd, Rochester, NY 14616
Steve M.

Steve M.

DISHWASHER WHIRLPOOL KUDS02FRSS1 "Pump is not draining towards end of cycle. Tested pump and it did drain when cancel was used. Found the drain line is leaking. Ordering hose. Left pump at customers home and installing on return visit. ; ordrng 1 8269144A (drain hose), dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN"

Near Hubbell Rd, Churchville, NY 14428
James J.

James J.

MW-HOOD COMBO FRIGIDAIRE FPBM3077RFB Q1 n. Q2 n. Q3 n. Unit trips circuit breaker when started. Found trim panel broken where screws attach. Found monitor interlock SW not closing. Replaced switch and tested other two. Tested microwave and verified operation. One year warranty on repair ; dspstn on spec-tagged invntry: 1 TJ90ES16802 SWITCH

Near Commodore Pkwy, Rochester, NY 14625
David L.

David L.

MICROWAVE WHIRLPOOL GMH3204XVS1 Replaced handle due to very sharp edge.

Near Centennial Ln, Hilton, NY 14468
David L.

David L.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Replaced left side fresh food door due to warped liner causing ceiling and ice and dispenser issues. New door fit perfectly.

Near Hamlin, NY
David L.

David L.

REFRIGERATOR WHIRLPOOL MSC21C6MFZ00 Icemaker is not operating due to a break In the wire harness at door hinge. Door will need to be replaced LW10839911. Customer is going to reach out to us when they make a decision about the door.

Near Colebrook Dr, Irondequoit, NY 14617
Steve M.

Steve M.

WASHER MAYTAG MVWB766FW1 "Replaced motor, shifter and control for randomly tripping breaker."

Near W Lake Rd, Geneseo, NY 14454
Dave F.

Dave F.

OVEN-MW COMBO GE PEB9159DJ1BB Replaced monitor switch that goes to magnetron. Tested unit tested good .; used 1 W10915404 (SWITCH - 3/16') from stock

Near Citation Way, Victor, NY 14564
James J.

James J.

OVEN WHIRLPOOL WOS51EC0HB01 Q1 n. Q2 n. Q3 n. Complaint of oven has to be reset at breaker to work. Tested unit and found user interface has a dead spot and will not select key. Intermittent issues with bake element. Need control and user interface. UI on back order. ; rqstng P&A on 1 W11261167 (cntrl-elec) and 1 W11293216 (console)

Near Lakeview Terrace, Webster, NY 14580
Steve M.

Steve M.

RANGE AMANA AGR6603SFW2 "Grinder out gas port on both front burner heads for delayed start. Removed pans from drawer that were touching sparkler and taking spark away from,lighting oven. Taped the sparkler to prevent spark from touching pans."

Near Graywood Center, Geneseo, NY 14454
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Q1 no Q2 no Q3 no Complaint of leaking from top of unit. Inspected unit and found water dripping from dual valve. Reseated fittings at valve and ran water and icemaker. Still water oozing out of valve. Ordering new dual valve.; ordrng 1 WPW10341329 (Dual water valve)

Near Harris Rd, Penfield, NY 14526
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KFIS29BBMS03 "Set to -5 and 35Actual 1.5 and 40Test one 30 both sides Test 4 is 10 and 175Test. 5 is0 175 Removed charge, vacuumed for twenty minutes and recharged."

Near Black Street Rd, Caledonia, NY 14423
Tanner R.

Tanner R.

REFRIGERATOR MAYTAG MSS26C6MFZ00 Q1 no Q2 no Q3 no Replaced ice maker motor and control board. Tested unit and unit tested good.Verbal signature acknowledged

Near Chippendale Rd, Rochester, NY 14616
Tanner R.

Tanner R.

WASHER MAYTAG MVWB765FW1 "Q1 no Q2 no Q3 no Replaced gearcase. During repair encountered unprecedented corrosion underneath machine within drive components and harness. Was not able to calibrate unit. Stator is charged however rotor does not spin. When spinning rotor by hand basket does not spin. Unit not shifting correctly. Connections may no longer be sound due to corrosion. Ordering new harness, clutch kit, and stator and rotor. Agitator also had to be damaged in order to be removed to complete repair. Images attached. Speculate water damage from gasket failure on stock gearcase.; ordrng 1 W10777953 (Harness) and 1 W11161960 (Agitator) and 1 W10754158 (Stator) and 1 W10754161 (Rotor) and 1 W10754448 (Clutch)"

Near Finch Wood Ln, Penfield, NY 14526
David L.

David L.

DISHWASHER GE GLD5604V00WW Replaced leaking inlet valve and door seal. Unit tested good.

Near Moul Rd, Hilton, NY 14468
James J.

James J.

REFRIGERATOR WHIRLPOOL WRT311FZDT00 "Q1 n. Q2 n. Q3 n. Frost in freezer. Gap in door seal against lower lh corner of cabinet. Door seal ripped on rh side. Door binds against liner when closing, preventing door from sealing and causing frost to form. Need door and hinge bushing. ; rqstng P&A on 1 LW10679333 (dor-fip) and 1 WP487576 (washer)"

Near Belmeade Rd, Rochester, NY 14617
James J.

James J.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced switch and tested. Took photos of scuff marks on liner from when unit was delivered.

Near Watersong Trl, Webster, NY 14580
Tanner R.

Tanner R.

DISHWASHER WHIRLPOOL KDTM354DSS4 Q1 no Q2 no Q3 no Complaint of no wash and no dry. Odor from machine. Following stored errorsF7E1 heater issueF8E1 slow drain Ran diagnostics cycle. Unit fills adequately and wash pump runs. Water is not warm. Element never turns on even after clearing F7E1 error. Started another wash cycle. Unit filled properly. Water temperature is warmer however not hot. Cool water does not wash as effectively. Advised to prime water at sink prior to running dishwasher. Per customer prior service call addressed drain issue. Drain is testing good. A slow drain will cause odors in machine if not draining properly. Advising customer clean machine using dishwasher cleaning product. Unit needs new element. New element will aid in heated dry and hot wash settings. Verbal signature acknowledged.; ordrng 1 W10703867 (Element)

Near Harris Rd, Penfield, NY 14526
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF736SDAB13 Caulked liner and under gasket to prevent warm air and cold air meeting causing condensation. Raised door to meet mullion better. Customer is going to monitor. Noticed front of freezer door near the top is con caved like it lost insulation. If problem persists preorder freezer door

Near Stover Rd, Rochester, NY 14624
Dave F.

Dave F.

OVEN KITCHENAID KEBS277SSS0 Unit takes long time to pre heat . Bake element is working . Broiler is not . Broiler tested open . Checked voltages from control were good . Unit need new broiler WP9760774 . Gasket inside the door was falling off . Fixed gasket . ; ordrng 1 WP9760774 (elmnt-brol)

Near Fernly Park, Fairport, NY 14450
David L.

David L.

RANG JENN AIR JGS9900CDB00 Replaced week bacon Nader unit tested good; dspstn on spec-tagged invntry: 1 12400035 IGNITOR

Near Tuliptree Ln, Rochester, NY 14617
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer is stating that unit is producing burnt plastic smell coming from unit while running heater. Discovered that heater coil coating was beginning to come off causing issue. Heater will need to be replaced. Ordering heater ; ordrng 1 W10703867 (HEATER )

Near Rippingale Rd, Pittsford, NY 14534
Evan E.

Evan E.

DRYER KENMORE 110.6991299 Customer stating that unit is failing to spin. Discovered that motor is overheating causing issue. Can not remove old blower wheel. Blower wheel will also need to be replaced. Ordering blower wheel ; ordrng 1 WP697772 (BLOWER WHEEL )

Near Shirewood Dr, Rochester, NY 14625
Dave F.

Dave F.

REFRIGERATOR MAYTAG MFI2670XEB6 Refrigerator not running .found the start device was broken . Checked ohms on compressor were good . Replaced with new start device W11198881 Made sure that the capacitor was the same as the old one . Unit is now running and tested good .

Near Citation Way, Victor, NY 14564
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRB322DMHV00 Ice has a funny taste . Ordering new ice maker W10884390. ; ordrng 1 W10884390 (icemaker)

Near Great Wood Cir, Fairport, NY 14450
Steve M.

Steve M.

MICROWAVE WHIRLPOOL WMH31017HZ2 Replaced main control and ui for no sound when choosing options or at the end of cycle.

Near Mossy Oak Cove, West Henrietta, NY 14586
David L.

David L.

REFRIGERATOR FRIGIDAIRE FPHN2899LS1 Replace defective defrost thermostat due to poor cooling customer to monitor

Near Sagamore Dr, Rochester, NY 14617
James J.

James J.

REFRIGERATOR WHIRLPOOL WRF560SMHZ00 "Part ordered did not have control with it. Called techline they told me which part to order on breakdown. They recommend blocking two bottom vents in air tower to prevent freezing. Since last visit, crisper drawer gets stuck or fall off track. Ice forming on air tower. Need kit, control, bin, and damper. Part 482395 SR 7728413497; ordrng 1 482395 (repair kit) and 1 W11082837 (cntrl-elec) and 1 W11087463 (damper) and 1 WPW10370327 (pan-crispr)"

Near Lanvale Park, Rochester, NY 14617
Dave F.

Dave F.

OVEN WHIRLPOOL WGG745S0FS02 Membrane panel is melted .quoted customer for repair . Customer does not want to do it . Part number for it is W10879583

Near Gloria Dr, Fairport, NY 14450
James J.

James J.

REFRIGERATOR ELECTROLUX EI28BS55IS0 Q1 n. Q2 n. Q3 n. Icemaker not cycling. Found motor binding when it gets to halfway point. Tested valve and thermistors in diagnostics. Need icemaker motor 241817701. 104.65 labor ; ordrng 1 241817701 (motor-ice maker)

Near Collenton Dr, Rochester, NY 14626
Evan E.

Evan E.

REFRIGERATOR KITCHENAID KRFC704FPS00 Replacing fill tube due to heater wire for fill tube breaking at terminal. Replaced fill tube. Ran test fill and heater test. Unit tested good

Near Stonebridge Crescent, Fairport, NY 14450
Evan E.

Evan E.

DRYER WHIRLPOOL MGD7230HW0 "Replaced console for unit flashing f3e3 code prompting customer to call for service. Replaced console. Unit will not run. When attempting to run cycle unit will countdown from 3-2-1 but drum will never move. Unit will function in factory diagnostic cycle and service test cycle but never outside of diagnostic mode. Called techline multiple times and spoke with different agents about issue. sr7728266712 last techline agent that tech spoke with suggested replacing control and UI at the same time eve though control and UI are both new. Tech is ordering inlet thermistor. Part that was shipped to customer from expart was damaged on arrival ; ordrng 1 W11396709 (INLET GAS THERMISTOR ), dspstn on spec-tagged invntry: 1 WP8577274 THERMISTOR"

Near Glenmont Dr, Rochester, NY 14617
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Found bad bearing in evaporator fan motor. Ordering fan; ordrng 1 WP2315549 (motor-evap)

Near Northview Dr, Geneseo, NY 14454
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDT720PADM2 Customer stating that unit is not cleaning. Checked for error codes. Unit displaying code 4-3 for wash motor failure. Ran diagnostic cycle. Unit is filling as it should but failing to move water through cabinet. Wash motor will need to be replaced. Quoted customer to replace wash motor. Customer does not want to proceed at this time. Customer is attempting to contact manufacturer for some sort of coverage. Collecting service call fee for now. Part needed is listed below. WPW10671941 (Wash Motor)

Near S Clinton Ave, Rochester, NY 14623
Steve M.

Steve M.

WASHER MAYTAG MVWX655DW0 "Found washplate spin out of sync in spin cycle. Quoted customer for wash plate and hub replacement. ; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10902814 (washplate), dspstn on spec-tagged invntry: 1 W10404050 SWITCH-LID"

Near Mill St, Nunda, NY 14517
Dave F.

Dave F.

WASHER WHIRLPOOL WFW5620HW0 Unit not going into spin . Reseated connections to motor at control. Unit is now working as expected . Tested in diagnostics tested good

Near Gibson St, Canandaigua, NY 14424
Tanner R.

Tanner R.

DRYER WHIRLPOOL CGM2745FQ "Q1 no Q2 no Q3 no Installed new ignitor. Dryer kept popping gfi outlet. While trying to adjust ignitor position ignitor shattered inside dryer. Something is causing ignitor to arc to ground. Ordering new ignitor ; ordrng 1 279311 (Ignitor) and 1 WP694298 (Bracket), dspstn on spec-tagged invntry: 1 279311 IGNITOR"

Near Veterans Pl, Rochester, NY 14620
Dave F.

Dave F.

WASHER MAYTAG MVWB865GW0 Unit is under warranty. Found debris is drain pump removed debris . Calibrated unit . . washer motor was hitting washer pan underneath the unit .leveled the legs . Ran auto diagnostics. Unit tested good .

Near W Gibson St, Canandaigua, NY 14424
Evan E.

Evan E.

DRYER MAYTAG MGDB755DW3 Replacing control due to relay on control failing open when starting machine. Replaced control and ran test cycle. Unit tested good

Near Boxborough Ln, Rochester, NY 14616
Evan E.

Evan E.

DRYER GE GTD42EASJ2WW Replacing door switch due to original door switch testing open. Replaced switch. Unit tested good

Near Linden St, Rochester, NY 14620
Tanner R.

Tanner R.

WASHER AMANA NTW4516FW3 Q1 no Q2 no Q3 no Unit covered under RAC 2 year warranty.Complaint of intermittent power. No stored error codes. Checked outlet with outlet tester and tested good. Measured voltage to ACU at 118.8 VAC. Unit currently operating.replaced control board to address intermittent power. Calibrated unit. Ran auto diagnostics cycle and unit and unit tested good.Verbal signature acknowledged ; dspstn on spec-tagged invntry: 1 W11170317 CONTROL

Near Dawes Rd, Irondequoit, NY 14622
James J.

James J.

REFRIGERATOR WHIRLPOOL WRF560SEYB00 Q1 n. Q2 n. Q3 n. Unit not defrosting. Tested heater in diagnostics. Need thermistor. Replaced thermistor and defrosted evaporator. One year warranty on repair. ; dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER

Near Leerie Dr, Rochester, NY 14612
David L.

David L.

WASHER MAYTAG MVWC565FW2 Checked unit in diagnostics . No saved error codes. Unit went through auto test ok. Checks good

Near Owens Rd, Brockport, NY 14420
Steve M.

Steve M.

WASHER MAYTAG LAT8600AAW Found hanky stuck inside drain line causing water to not drain. Removed it and washer tests good. ; dspstn on spec-tagged invntry: 1 12112425 BELT KIT

Near Werner Park, Rochester, NY 14620
Evan E.

Evan E.

WASHER WHIRLPOOL WTW5000DW1 Customer stating that wash light is flashing. Drained out water from previous cycle. Checked for error codes. Unit has no codes present. Ran diagnostic cycle unit completed cycle as it should. Customer had king size bed sheet in machine when unit stopped. Suspecting that unit had off balance load and stopped itself this is why wash light was flashing. Explained to customer in this situation it is best to cancel cycle rebalance items and run and rinse/spin. Showed customer how to do this process properly. Unit itself tested good

Near Meadow Cir, Irondequoit, NY 14609
David L.

David L.

MICROWAVE MAYTAG MMV4206F22 Replaced hood light. New light tests good . S/c and labor on 91864; dspstn on spec-tagged invntry: 1 8206232A BULB

Near Forest Glen Dr, Hilton, NY 14468
Steve M.

Steve M.

DISHWASHER MAYTAG MDB7749AWB1 S code S25453 found start button not responding and evidence of silver migration. Called tech line. Ordering ui; ordrng 1 W10811148 (panel-cntl)

Near Lac Kine Dr, Rochester, NY 14618
Tanner R.

Tanner R.

REFRIGERATOR GE GSH22JFXMBB This unit does not have a water dispenser or filter.

Near S Clinton Ave, Rochester, NY 14620
Dave F.

Dave F.

WASHER WHIRLPOOL WFW6620HC0 Unit jumping around and damaged floor from unit moving around . Company that installed unit never took the shipping bolts out . Took photo of floor and tested unit . Unit tested good .

Near NY-245, Stanley, NY 14561
Evan E.

Evan E.

WASHER MAYTAG MVWC465HW2 Customer stating that unit is failing to fill as it should. Checked for error codes. Discovered unit displaying f8e1 code for long fill or no fill. Hot water valve was not actuating. Inspected valve and discovered that connector for valve was not fully seated on control. Removed connector and reseated on control. Tested valve again in manual test mode. Unit now actuating cold and hot water valve properly. Unit tested good

Near Minsteed Rd, Marion, NY 14505
Dave F.

Dave F.

WASHER WHIRLPOOL WFW5620HW0 Control loc was on . Won’t turn off . Reseated user interface to control . Power cycled unit . Tested unit in diagnostics. Unit tested good .

Near Billsboro Rd, Geneva, NY 14456
Evan E.

Evan E.

RANGE FRIGIDAIRE LFEF3011LWD Replacing switches due to burners failing to regulate temperature. Replaced 3 switches tech did not have 4th switch for large burner day of repair. Will have to order 4th and return with it. Ordering switch ; ordrng 1 316436001 (SWITCH (LARGE BURNER ) )

Near Danford St, Sodus, NY 14551
Steve M.

Steve M.

WASHER WHIRLPOOL WFW75HEFW0 Replaced latch for door stuck closed. Washer tested good. ; used 1 WPW10443885 (LATCH) from stock

Near East Ave, Rochester, NY 14607
James J.

James J.

RANGE WHIRLPOOL WFG505M0BS3 "Q1 n. Q2 n. Q3 n. Unit not heating in bake cycle. No power to igniter. Replaced igniter. Found l1 terminal on gas valve very loose. Tightened wire connections and tested bake/broil about 5 times. Unit functions properly. If problem persists replace clock assembly, black; dspstn on spec-tagged invntry: 1 12400035 IGNITOR"

Near Gilbert St, Le Roy, NY 14482
Evan E.

Evan E.

DRYER WHIRLPOOL WED49STBW1 "Customer stating that unit will not run but interior light is on. Discovered that tab for door switch is broken causing issue. Ordering door switch ; ordrng 1 WPW10569603 (DOOR SWITCH ), dspstn on spec-tagged invntry: 1 WP3392519 FUSE-THERMAL"

Near Macedon Pkwy, Macedon, NY 14502
David L.

David L.

REFRIGERATOR WHIRLPOOL MFT2776FEZ00 Replaced open freezer LED module. Unit tested good

Near Forest Glen Dr, Hilton, NY 14468
David L.

David L.

RANGE WHIRLPOOL WGE745C0FS00 Q1 no q2 no q3 no Replaced cooktop that had a thermal crack. Unit tested good Verbal signature

Near Somershire Dr, Irondequoit, NY 14617
James J.

James J.

REFRIGERATOR WHIRLPOOL WRT318FZDW02 Q1 n. Q2 n. Q3 n. Unit over cooling. Need control. 34.90 labor ; ordrng 1 W11353813 (CONTROL)

Near Browns Rd, Scottsville, NY 14546
James J.

James J.

REFRIGERATOR WHIRLPOOL EB9SHKXVQ03 Q1 n. Q2 n. Q3 n. Unit has frost buildup in freezer and light not turning on after power outage. Defrosted freezer and molded gasket with heat gun. Removed frost from light switch now it's functioning properly.

Near Rochester St, Scottsville, NY 14546
Steve M.

Steve M.

DISHWASHER MAYTAG MDB4709PAW2 Found water filled almost to front lip by the door Lowered back of dishwasher to push water towards rear of machine for leaking. Found vent was also leaking. Caulked vent. Customer is going to monitor.

Near Willow Pond Way, Penfield, NY 14526
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFF507HPS00 Sr# 7728393461 Found freezer led light foamed in an on removal of light the connected at the refigerator side fell apart. Could not reach the wires to repair light. Called tech line. The unit is unrepairable. ; dspstn on spec-tagged invntry: 1 W10695459 MODULE

Near Fairport, NY 14450
James J.

James J.

OVEN WHIRLPOOL SF362LXSQ0 "Q1 n. Q2 n. Q3 n. Unit not igniting oven. 120v to module, no power to igniter. Need spark module WPW10331686Part 199Labor 104.65; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN"

Near Manitou Rd, Rochester, NY 14624
Tanner R.

Tanner R.

REFRIGERATOR GE GSH22JFTABB This unit is not located in any if Chase breakrooms

Near S Clinton Ave, Rochester, NY 14620
James J.

James J.

DISHWASHER WHIRLPOOL WDT710PAHW1 "Q1 n. Q2 n. Q3 n. Float switch broke off and melted to heater. Need float switch. ; ordrng 1 WPW10346525 (float asm), dspstn on spec-tagged invntry: 1 WPW10545278 HOSE-DRAIN"

Near Westside Dr, North Chili, NY 14514
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Found left fresh food section door is concaved by the door switch and will not press it in all the way for ice and water to work. Ordering door ; ordrng 1 W11307224 (LEFT SS fresh food section DOOR)

Near Stonebridge Crescent, Fairport, NY 14450
David L.

David L.

REFRIGERATOR KITCHENAID KRFF507ESS01 Found freezer at 5 degrees andCycled off. Set point is at -5 replaced fan with harness forFreezer thermistors. Customer to monitor for ice

Near Golden Locust Cir, Penfield, NY 14526
Tanner R.

Tanner R.

REFRIGERATOR MAYTAG MRT118FFFH01 "Q1 no Q2 no Q3 no Complaint of freezing in FF section. Removed evaporator cover and inspected evaporator. Block of ice in upper right of evaporator and over capillary tube. Unit is low on refrigerant or impingement in system. Freezer is not up to temp causing constant call for refrigerant. This causes blow by into FF section causing cold FF temps. Ordering sealed system repair.; ordrng 1 W11092625 (Compressor) and 1 W10836706 (Evaporator) and 1 W10913906 (Process tubes) and 1 Dyedryer (WPW1143759) and 1 876765 (Copper tubes), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"

Near Flint St, Rochester, NY 14611
Tanner R.

Tanner R.

REFRIGERATOR MAYTAG MFI2269FRZ05 Q1 no Q2 no Q3 no Replaced icemaker. Pressed door switch down and unit immediately filled with water. Advised customer 24 hours before unit starts making ice.Verbal signature acknowledged

Near Wedgewood Park, Rochester, NY 14616
Tanner R.

Tanner R.

DRYER WHIRLPOOL CGM2745FQ Q1 no Q2 no Q3 no Called whirlpool Commercial services. They do not provide a reference number. Measured timer voltage and tested good. Checked continuity in ignitor and is open. Ordering new ignitor.; ordrng 1 279311 (Ignitor)

Near Veterans Pl, Rochester, NY 14620
Steve M.

Steve M.

DRYER WHIRLPOOL WED8000DW4 Tested heat and the dryer cycled properly with 165 high and 140 low. Vent was replaced and tested good with vent tester. Recommended customer use timed dry due to small loads and also adjust heat accordingly.

Near Fairway Crossing, Pittsford, NY 14534
Steve M.

Steve M.

DRYER WHIRLPOOL WED75HEFW1 Ordering user interfaces for erratic behavior when customer is trying to start unit. ; rqstng P&A on 1 W10919207 (panel-cntl)

Near Ryder Cup Cir, Pittsford, NY 14534
James J.

James J.

REFRIGERATOR WHIRLPOOL WRT518SZFW00 Q1 n. Q2 n. Q3 n. Ice in freezer. Found door not aligning with cabinet. Removed ice buildup and adjusted freezer door. Door seals properly. Extended warranty until 11/2020

Near Grassmere Park, Rochester, NY 14612
Dave F.

Dave F.

WASHER AMANA NTW4516FW3 Replaced lid lock . Calibrated unit . Tested in auto diagnostics. Unit tested good . ; dspstn on spec-tagged invntry: 1 W11307244 LATCH

Near NY-31, Newark, NY 14513
James J.

James J.

REFRIGERATOR MAYTAG MFI2269FRB02 "Q1 n. Q2 n. Q3 n. Unit making noise, water tastes bad. Scratches on front and door dented. Handle dented on freezer. Found water filter not installed,filter bypass stuck. Had to remove filter with pliers. Installed new filter. Adjusted feet and tested. Noise is compressor running and is normal to this model called tech line SR 7728393721; ordrng 1 12977881BQ (dor-fip bl) and 1 13107891BQ (dor-fip bl) and 1 13107892BQ (dor-fip bl) and 1 W10445056 (tray-drip) and 1 W10891394 (handle) and 1 WPW10164982 (cover)"

Near Riverside St, Rochester, NY 14613
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 Q1 no q2 no q3 no Replace door that was not sealing properly new door ceiling as expected customer to monitor.Verbal signature

Near Emily Ln, Webster, NY 14580
Dave F.

Dave F.

DRYER AMANA NED4655EW1 Replaced timer .ohm out element tested good . Unit is heating and cycling on and off as it’s supposed to . Unit tests good .

Near NY-31, Newark, NY 14513
David L.

David L.

REFRIGERATOR GE PFSS5RKZASS Replaced control board due to ice box fan not running properly. Fan began running full speed after installation customer to monitor for ice. Appliance tech warranty for labor.

Near Woodsview Dr, Webster, NY 14580
David L.

David L.

FREEZER FRIGIDAIRE LFFH17F7HWC Replaced use her in the face to do to defrost issue customer to monitor

Near Boston Rd, Ontario, NY 14519
Dave F.

Dave F.

DRYER AMANA NED4655EW1 Could not find a unit with model and serial that is listed for unit

Near NY-31, Newark, NY 14513
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDT970SAHV0 Replaced dispenser for gasket and sump . Tested unit in diagnostics. Unit tested good .

Near Stablegate Dr, Canandaigua, NY 14424
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Water filter area was leaking water because the cover that holds the filter was broken and hanging down . Replaced cover and tested unit . Unit tested good .

Near Quaker Meeting House Rd, Honeoye Falls, NY 14472
David L.

David L.

REFRIGERATOR KITCHENAID KRFF507ESS01 Q1 no q2 no q3 noUnit is shutting down intermittently causing cooling issues found unit working normally at time of service suspecting control issue ordering controls.Verbal signature ; rqstng P&A on 1 W10843055 (Control) and 1 W10830278 (Control) and 1 W11089931 (UI)

Near County Line Rd, Ontario, NY 14519
David L.

David L.

DRYER WHIRLPOOL W0070HEBW1 Inspected dryer for debris buildup and or venting issue. Found no problem with venting or the state of the cabinet inside.s/con 93185

Near Daley Blvd, Irondequoit, NY 14617
David L.

David L.

DISHWASHER MAYTAG MDB8959SKW0 Q1 no q2 no q3 no Do you know when it was not draining it due to debris caught in the drain pump impeller. Removed metal debris unable to locate the source of debris. Unit tested good afterwards having customer monitor.Verbal signature

Near Biscayne Dr, Rochester, NY 14612
James J.

James J.

WASHER MAYTAG MVWC200BW0 Q1 n. Q2 n. Q3 n. Unit not doing anything but making grinding noise. Basket Spode Fault. Unit went through spin cycle successfully. Intermittent issue with actuator. Replaced actuator and calibrated. Unit functions properly. One year warranty on repair. ; ordrng 1 WPW10006355 (actuator)

Near Long Park Dr, Rochester, NY 14612
James J.

James J.

WASHER MAYTAG MHW7100DW0 Unit not powering on. 120 v to control. Disconnected pressure switch and drain started running. Replaced control and tested. Unit still not powering on. Need user interface. 507.22total; ordrng 1 W10748425 (panel-cntl)

Near East Ridge Road, Irondequoit, NY 14617
Evan E.

Evan E.

RANGE WHIRLPOOL WFE515S0JW0 Replacing cooktop due to original cooktop coating coming off over RF burner. Replaced cooktop and burner. Tested unit. Unit tested good

Near East Ave, Rochester, NY 14610
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29BBMS02 Replaced evaporator due to a low side leak unit began cooling after installation customer to monitor.

Near Ogden Parma Town Line Rd, Spencerport, NY 14559
Tanner R.

Tanner R.

DRYER MAYTAG MED3500FW0 Q1 no Q2 no Q3 no Complaint of unit not drying. Vent tested unit and tested poorly. Ran unit for several minutes and heat never turned on. Tested power and power tested good. Disassembled unit and tested bulkhead parts. Heater element and operation thermistor tested negative for continuity. Ordering new thermistor and element. Advised customer venting needs to be serviced.; ordrng 1 WP8544771 (Element) and 1 8577274 (thermistor)

Near Southwind Way, Rochester, NY 14624
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRB322DMBW00 Replaced freezer door gasket . Heated and sealed . Unit is sealing as expected.

Near Middle Rd, Rush, NY 14543
Tanner R.

Tanner R.

WASHER WHIRLPOOL WTW7500GC0 Q1 no Q2 no Q3 no Complaint of unit filling but not cleaning. Following stored errors:F8E1 long fillLong fill error will cause machine to stop running as unit suspects leak after timing Tested cold valve and tested good. Tested hot valve and no water. Checked water supply and hot water supply turned off. Once turned on hot water valve tested good. No hot water can also cause incorrect resistance reading to control board from water thermistor. Machine will not proceed to wash until water temperature is in valid range.Ran service diagnostics cycle and cycle completed without issue.

Near Garson Ave, Rochester, NY 14609
Dave F.

Dave F.

WASHER GE GTW330ASK1WW Belt is loose . Belt slid up towards gearcase and was rubbing . Flipped belt and tightened belt by moving motor a bit . . Belt is still loose . Unit needs new belt WH01X24697 . Clean off pulleys before installing new belt . . Adjusted legs so unit is higher off the floor . ; ordrng 1 WH01X24697 (washing machine driv)

Near Martin Rd, West Henrietta, NY 14586
Tanner R.

Tanner R.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Q1 no Q2 no Q3 no Complaint of no wash. Started a wash cycle and unit filled properly. Following stored errors:F4E3 wash motor faultF7E1 heating error.Cleared error codes. Replaced motor sump assembly. Tested unit and unit tested good.Verbal signature acknowledged ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR

Near Wright Rd, Henrietta, NY 14467
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Q1. I q2 no q3 no Replaced controls due to intermittent cooling. Customer to monitor Verbal signature

Near Stone Fence Rd, Rochester, NY 14626
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Installed ice bin for not pushing ice out to dispenser properly.

Near W Lake Rd, Geneseo, NY 14454
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 Q1 no Q2 no Q3 no Complaint of FC door not closing and frost. Tested door and door catches bottom of cabinet. Door hinge is bent causing unit not to close properly.; ordrng 1 WP2166037 (Hinge) and 1 WPW10300065 (Top bracket)

Near Westage at the Harbor, Rochester, NY 14617
David L.

David L.

OVEN DOUBLE MAYTAG CWE550 Repaired wire to bake element and replace bake element due to unit not heating. Unit tested good after installation.

Near Nestwood Ln, Webster, NY 14580
James J.

James J.

REFRIGERATOR WHIRLPOOL KRFF507HPS00 Replaced icemaker and ice bin. Found soot all over fresh food liner and in ceiling. Could not find cause and unit is cooling properly. Customer is to monitor if ice quality problems persist.

Near Elmgrove Rd, Rochester, NY 14626
David L.

David L.

REFRIGERATOR GE PFSS5RKZASS New fan motor did not solve issue. Fan still will notRun. Ordering control ; ordrng 1 WR55X11098 (Control)

Near Woodsview Dr, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF520PADB7 Customer stating that unit is not drying dishes properly. Checked for error codes. No codes were present. Ran diagnostic cycle to confirm heater was functioning. Heater tested good. Discovered rinse aid dispenser is empty this is causing issue. Filled dispenser for customer with rinse aid sample. Unit tested good ; dspstn on spec-tagged invntry: 1 W11025157 PUMP&MOTOR

Near Woodside Dr, Penfield, NY 14526
Steve M.

Steve M.

RANGE WHIRLPOOL MGR6600FZ1 Replaced manifold for gas valves not in straight line causing two valve to not operate properly. The range tested good.

Near Kensington Ct, Livonia, NY 14487
Dave F.

Dave F.

DISHWASHER GE GDF520PGJ2WW Complaint is the dishwasher doesn’t drain at the end of the cycle. Tested drain pump tested good . Unit has no error codes . Status LED light on control board is 1 flash which means normal . Drain tube for unit is very long . Goes down to the basement across and back up to disposal . Spoke with customer about shorting drain tube . Called G.E. techline said that unit is working will need to fix drain tube . Unit tested good

Near Eagle Pine Way, Rochester, NY 14623
Evan E.

Evan E.

REFRIGERATOR JENN AIR JFFCC72EFP02 Replacing evaporator heater with thermistors due to thermistor not maintaining correct temperature and telling cooling fan for freezer when to run and not to run. Replaced harness. Customer to monitor to see if issue persists.

Near Lynx Ct, Fairport, NY 14450
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL WRS325FDAW04 Replacing Led module in fridge and freezer sections due to modules not illuminating. Replaced modules. Also cycled ice maker to confirm unit was making ice. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10515057 MODULE-LOWER LIGHT

Near Creek Field Dr, Webster, NY 14580
James J.

James J.

MICROWAVE WHIRLPOOL WMH31017HS3 "Unit not powering on without tripping circuit breaker. Found mounting nut bent, allowing bolt to contact filter board. Fixed mounting bolt and nut and tested. Unit functions properly. ; dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK"

Near New Campus Dr, Brockport, NY 14420
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF560SEHV00 Unit is dispensing water very slow . Took water filter out . Went and closed saddle valve all the way and reopened . Water pressure to unit is now working as expected . Ice maker was not working . Found the ice maker was jammed with ice Removed and cycled ice maker . .unit tested good .

Near Paddington Dr, Rochester, NY 14624
Evan E.

Evan E.

REFRIGERATOR KITCHENAID KRFF507HPS00 Replacing ice maker due to unit failing to produce ice or run harvest cycle. Replaced ice maker. Ran fill test 45 to confirm valve function and then ran test 56 to confirm harvest cycle function. Unit tested good.

Near Harvest Walk, Webster, NY 14580
David L.

David L.

REFRIGERATOR FRIGIDAIRE FPHN2899LS1 Unit has been cooling intermittently due to a failing defrost thermostat. Ordering thermostat.; ordrng 1 242046001 (Thermostat)

Near Sagamore Dr, Rochester, NY 14617
Tanner R.

Tanner R.

DRYER WHIRLPOOL WED8500DC4 Q1 no Q2 no Q3 no Complaint of intermittent operation. Unit will complete cycle even though garments are wet. Following stored errors:F4E3 low airflow.Vent tested unit and unit tested poorly. Poor venting will affect dryer performance.Measured power at block and measured 208.9 VAC. SR7728369923- techline advised once power drops below 208 VAC that unit will not operate. Number of circumstances can cause voltage fluctuations and if it’s below 208 machine will not operate and element will not heat also causing poor performance. Referred customer to electrician/building management.

Near English Rd, Rochester, NY 14616
David L.

David L.

REFRIGERATOR KENMORE 106.7300251 Customer is experiencing a defrost issue caused by a failing thermistor. The thermistor is terminating the defrostCycle early causing ice to build up near the freezer fan. Ordering defrost sensor ; ordrng 1 WPW10383615 (Defrost sensor)

Near White Oaks Dr, Rochester, NY 14616
Tanner R.

Tanner R.

DISHWASHER WHIRLPOOL WDT710PAHB1 Q1 no Q2 no Q3 no Replace inner door. Tested unit and unit did not leak.Verbal signature acknowledged.

Near Stanridge Ct, Irondequoit, NY 14617
Tanner R.

Tanner R.

WASHER WHIRLPOOL MVWB835DC3 Q1 no Q2 no Q3 no Replaced water valve assembly. Tested unit and unit tested good.Verbal signature acknowledged.

Near East Ridge Road, Rochester, NY 14621
Steve M.

Steve M.

DISPOSER KITCHENAID KBDS100T Replaced disposal for batch switch intermittently not turning disposal on. The disposal tests good.

Near Tamarack Dr, Canandaigua, NY 14424
Dave F.

Dave F.

WASHER WHIRLPOOL WTW8040DW4 Spanned nut is loose to basket and gearcase . Looks like spanner nut is seized . Trying to take it off and the gearcase would spin . Customer is going to try and get nut off . May need gear case and new spanner nut .

Near Elmdorf Ave, Rochester, NY 14619
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRMF706ESS01 Checked temperatures in freezer 0 degrees . Ohm out ice box thermistor was within range of temperature that was inside . Ice box fan is working . Ice maker cycled in harvest test . Ice maker has no error codes . Called techline SR 7728373362 ? . Checked voltage going from control board to ice maker . Pink and tan wires should have had 5 volts dc . It was jumping around . Found frost on the back wall of unit by ice maker . Techline suggested kit W10864519 to fix frost . Unit needs main control. . Doesn’t want the adapter ; ordrng 1 WPW10675033 (cntrl-elec)

Near Cricket Hill Dr, Pittsford, NY 14534

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