Service History 109 - Appliance Tec

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS2

Near Penfield, NY 14526

James

Job Details: 04/23/2021

Q1 n. Q2 n. Q3 n. Unit not washing dishes. Top rack falls. Filter not screwing in. Manifold seal broken. Found wash pressure too low to rotate spray arms. Adjuster cover warped causing it to fall off. Need parts; ordrng 1 WPW10340542 (Manifold) and 1 WPW10250162 (Cover) and 1 W10902372 (Pump) and 1 W10872845 (Filter)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DWH0

Near Penfield, NY 14526

Tanner

Job Details: 04/23/2021

Q1 no Q2 no Complaint of no wash or dry. Following stored errors:F7E1 drying faultCleared errors. Ran auto diagnostic and heat turns on without issue. Wash motor runs. Diverter is heard alternating between top and bottom spray arms. Water fill and temp is good. Inspected spray arms for clogged debris and found none. Tested dispenser multiple times through diagnostic and dispenser tested good. Customer using soap pods. Poor drying can cause water spotting. Element reenabled. Dishwasher should clean dishes properly.

We serviced a

WHIRLPOOL WASHER

Model wfw94hexw2

Near Fairport, NY 14450

Tanner

Job Details: 04/23/2021

Q1 no Q2 no Q3 noComplaint of unit not finishing wash cycles. Following stored errors:F8E1 long fillF0E1 load in unit during clean cycleRan auto diagnostic and valves hum unit never fills. Checked water supply and foumd flood safe water hoses used to connect wter supply. Recent plumbing work cut pressure to valves causing them to close. Following instructions on hoses was able to reopen valves. Discussed pros and cons of flood safe and customer opted to replace with standard rubber hose supply lines. Tested unit and unit tested good.; used 1 TJ725RBFFP () from stock

We serviced a

MAYTAG WASHER

Model mhw3505fw0

Near Fairport, NY 14450

Tanner

Job Details: 04/23/2021

Q1 no Q2 no Q3 noComplaint of no operation. F5E3 error.Plugged in machine. Unit attempts to unlock but stays locked. F5E3 error prompts. Lock mechanism has failed shut. Manually actuated lock to open door. Needs new latch.; dspstn on spec-tagged invntry: 1 WPW10443885 LATCH

We serviced a

MAYTAG REFRIGERATOR

Model MFC2062FEZ01

Near Irondequoit, NY 14622

Dave L

Job Details: 04/23/2021

Customer concerned with chattering noise in the fresh food section. The ice is also not shitting off on its own and overflowing. Found that the air damper is noisy and the nail arm was not correctly installed. Reinstalled bail arm. Ordering damper motor. ; ordrng 1 WPW10594329 (Damper)

We serviced a

WHIRLPOOL WASHER

Model WED5620HW2

Near Rochester, NY 14610

Tanner

Job Details: 04/23/2021

Q1 no Q2 no Q3 noComplaint of no operation. Initially unit was unresponsive. While pressimg power button unit counted down '3..2..1..' And control lock turned on. The control lock was on during first service call even though customer never intended. No stored errors and encoder test passes but the extra rinse key must be sticking down. Ordering new control panel.; ordrng 1 W11314470 (User Interface)

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Pittsford, NY 14534

Tanner

Job Details: 04/23/2021

Q1 no Q2 no Q3 noReplaced gearcase and slider. Calibrated unit. Tested via auto diagnostic and unit tested good. Cleaned oil off of rotor and harness guard. Any oil on bottom of machine in future service calls would be from this gearcase installed today.

We serviced a

WHIRLPOOL OVEN

Model WFE715H0ES0

Near Rush, NY 14543

Steve

Job Details: 04/23/2021

Replaced bake element for broken element. The oven is now heating.

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Penfield, NY 14526

James

Job Details: 04/23/2021

Q1 n. Q2 n. Q3 n. F5e2. F0e1. Complaint of drain pump running after cycle is complete. Tested diagnostics cycle and all components functioned properly. Ran drain and spin and tub shakes violently. Inspected bellows for rips. Need controls. ; ordrng 1 W11322883 (Acu) and 1 W11325572 (Ui)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Ontario, NY 14519

James

Job Details: 04/23/2021

Q1 n. Q2 n. Q3 n. Front left ceiling led defective. Replaced led and light turned on. ; dspstn on spec-tagged invntry: 1 W11462342 MODULE-LED

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Rochester, NY 14608

Tanner

Job Details: 04/23/2021

Customer not home; schdld next appmnt for 4/22 THU PM

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Rochester, NY 14606

Dave L

Job Details: 04/23/2021

Customer concerned with freezing items in the fresh food section. Fresh food at 34 but set at 42. Freezer at -6 thermistor checking in range. Ordering control and air damper; ordrng 1 W11043763 (Control) and 1 WPW10196393 (Damper)

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Rochester, NY 14619

Tanner

Job Details: 04/23/2021

Q1 no Q2 no Q3 noComplaint of poor spin. Following stored errors:F0E3 over load errorRan auto diagnostic and at end of cycle spin comes to complete stop and F6E3 error prompts. ACU communication error. Replaced ACU. No longer communication error however noise still heard at end of spin. Inspected under unit found rotor bolt had fallen out. Fastened rotor to gear shaft. Tested unit and unit tested good

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Rochester, NY 14618

Evan

Job Details: 04/23/2021

Replacing drain pump due to original pump overheating during express wash cycle causing unit not to drain at the end of cycle. Replaced pump. Tested unit multiple times. Unit tested good

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW0

Near Rochester, NY 14614

Evan

Job Details: 04/23/2021

Customer stated that unit was leaking. Check for error codes. Unit did not have any codes present. Unit is stacked. Slide unit out to inspect hose connections. Discovered that drain hose clamp was loose and was also not seated into stand pipe properly. Tightened hose and ziptied hose into stand pipe to prevent issue from happening again. Unit tested good

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKW0

Near Rochester, NY 14615

James

Job Details: 04/23/2021

Q1 n. Q2 n. Q3 n. Unit not washing. Found debris in drain pump and float switch disconnected from tray. Removed debris and reinstalled float switch. Tested for leaks. Unit functions properly.

We serviced a

MAYTAG REFRIGERATOR

Model MBF1953DEH00

Near Rochester, NY 14616

James

Job Details: 04/23/2021

Q1 n. Q2 n. Q3 n. Replaced freezer harness and ohmed heater. Defrosted evap. Customer is to monitor temp and ice production.

We serviced a

WHIRLPOOL DRYER

Model WGD9400SW2

Near Hilton, NY 14468

Dave L

Job Details: 04/23/2021

"Unit was making a noise. Found worn belt idler. Replaced idler and cleaned cabinet. Unit tested good ; dspstn on spec-tagged invntry: 1 349241T ROLLER-SUPPORT 2PK , used 1 279640 (Idler) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SFZ4

Near Spencerport, NY 14559

Tanner

Job Details: 04/23/2021

Q1 no Q2 no Q3 noReinstalled adjuater. Tested unit and unit tested good.

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Rochester, NY 14609

Evan

Job Details: 04/23/2021

"Customer stated that unit would not drain. Checked for error codes. Unit displaying code F5e2 for lid lock failure. Unit is unable to engage into spin due to this issue this is cause for no draining as well. Ordering lid lock ; ordrng 1 W10861642 (LID LOCK ), dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN"

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Rochester, NY 14607

Evan

Job Details: 04/23/2021

"Customer stating that unit is failing to engage into spin. Stating unit will make noise but never spin out. Discovered f7e5 fault code for basket speed error. Discovered 2 issues. Pulley on drive motor was broken causing belt not to spin. Also discovered that drive hub teeth had worn away. Replaced both parts and tested unit. Ran drain and spin to confirm function. Unit tested good ; dspstn on spec-tagged invntry: 1 W10528947 HUB , used 1 W11026785 (MOTOR) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Pittsford, NY 14534

Evan

Job Details: 04/23/2021

"Replacing adjusters spray arms and door gasket due to unit leaking. Replaced all parts listed. Discovered upper rack is missing pivot clip. Ordering pivot clip ; ordrng 1 WPW10082853 (PIVOT CLIP ), dspstn on spec-tagged invntry: 1 WPW10448645 SPRAY ARM and 1 WPW10546503 ADJUSTER"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF750SAYM0

Near Pittsford, NY 14534

Evan

Job Details: 04/23/2021

Replacing control and harness do to control experiencing thermal of it causing unit not to operate. Replaced control in Harness. Tested unit. Unit tested good

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Rochester, NY 14615

Tanner

Job Details: 04/23/2021

Q1 nonQ2 no Q3 noComplaint of no operation. F9E error. Can't start wash. Will advance right to complete.Following stored errors:F2E1 stuck keyF0E9 off balance pauseF0E5 over load errorAuto diagnostic completes without issue. Started load of laundry without issue occurring.SR

We serviced a

WHIRLPOOL RANGE

Model MER8700DS1

Near Fairport, NY 14450

Evan

Job Details: 04/23/2021

Replacing bake element due to bake element that was original testing open. Replaced element. Ran preheat to confirm function. Unit tested good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Rochester, NY 14608

Tanner

Job Details: 04/23/2021

Customer not home; schdld next appmnt for 4/22 THU PM

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Webster, NY 14580

Evan

Job Details: 04/23/2021

Replacing water valve due to cold valve failing to actuate during wash cycle. Replaced cold water valve. Tested unit. Unit tested good

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Rochester, NY 14612

Tanner

Job Details: 04/21/2021

Q1 no Q2 no Q3 noF9E1 error.Ran drain and spin and drain pumps runs but is not productive. Opened Sump and found excess dog hair in filter. Cleaned out sump. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 WPW10605427 PUMP

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW2

Near Spencerport, NY 14559

Tanner

Job Details: 04/21/2021

Q1 no Q2 no Q3 noComplaint of no wash. Following stored errors:F7E1 heater issueF4E3 motor electrical failureWash motor runs but intermittently. Will run for a few moments then stop. Run for a few more moments then stop. No OWI sensor or DC fan motor causing voltage drop. Unit fills properly. Ordering new motor and sump assembly based on stored error and motor performance.; ordrng 1 W11025157 (Motor Sump Assembly)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Rochester, NY 14606

Tanner

Job Details: 04/21/2021

Q1 no Q2 no Q3 noCovered under RAC additional 1 year warranty.Complaint of no operation. Unit unplugged on arrival. Plugged unit in and unit in sudden loss pf power mode. Cancelled drain by holding power button down. Following stored error in diagnostic:F8E1 long fillRan autodiagnostic and completed without issue. Started load of laundry and advanced into wash without issue. Customer self power cycled by unplugging unit. Advised if issue returns to plug somethimg into outlet to confirm outlet is good.

We serviced a

MAYTAG WASHER

Model MVWB765FW1

Near Macedon, NY 14502

Tanner

Job Details: 04/21/2021

"Q1 no Q2 no Q3 noComplaint of noise during drain.Very difficult to get this unit into diagnostic. Unit would cancel diagnostic test on its own or start tests while scrolling through diagnostic menu. F2E1 errors are stored. Customer states intermittent issues trying to start load of laundry. Encoder still tests good. Was able to fill unit and run drain. Drain performance and sound is good. If debris was in drain, has since been ejected. Ordering new UI to address useability issues.; rqstng P&A on 1 W11135393 (UI)"

We serviced a

MAYTAG DRYER

Model MGDC465HW0

Near Rochester, NY 14624

Tanner

Job Details: 04/21/2021

Q1 no Q2 no Q3 noComplaint of no heat. Observed burner through viewing hole and igniter never glows. Measured resistance of igniter and measured open. Removed igniter and found break in igniter. Jumped door switch and ran unit. Confirmed 121VAC to igniter circuit. Needs new igniter.; ordrng 1 279311 (Igniter)

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Macedon, NY 14502

Tanner

Job Details: 04/21/2021

Q1 no Q2 no Q3 noComplaint of no heat. Measured voltage across L1 and L2 and recorded 0VAC. L1 and L2 against ground are 120VAC each line. Reccomended customer seek electrician.

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ2

Near West Henrietta, NY 14586

Steve

Job Details: 04/21/2021

Dropped off touch up paint at front door.

We serviced a

AMANA REFRIGERATOR

Model TQ18QBL

Near Pittsford, NY 14534

Steve

Job Details: 04/21/2021

The refrigerator has plugged drain causing water in fresh food section. Attempted to access the drain from freezer evaporator and could not access due to mullion needs to be removed and floor of freezer needs to be removed and the floor is frozen in place. Snaked the drain under the u it and it is clear. The drain will be unrepairable.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204DSS0

Near Penfield, NY 14526

Steve

Job Details: 04/21/2021

Replaced drain pump for leaking. The dishwasher tests good

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Farmington, NY 14425

Steve

Job Details: 04/21/2021

Found F3 water level error and F8 no fill and F9 long drain. Removed air trap and cleaned for F3 and F8 error. Cleared drain clean out for long drain error. The washer tested good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Victor, NY 14564

Steve

Job Details: 04/21/2021

"Found water temp at beginning of cycle and not running hot water at sink was 73 degrees. ; ordrng 1 W10712395 (Adjusters), dspstn on spec-tagged invntry: 1 W11087376 PUMP&MOTOR"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Victor, NY 14564

Steve

Job Details: 04/21/2021

"Found the actuator shorted control. The washer needs both co tool and actuator. Quoted for repair. Customer is going to call manufacturer regarding repair. ; rqstng P&A on 1 W10913953 (Actuator), ordrng 1 Sh15 (Shipping), rqstng P&A on 1 W11162438 (Control), dspstn on spec-tagged invntry: 1 W11162438 CONTROL"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Hilton, NY 14468

Dave L

Job Details: 04/21/2021

Replaced lid due to cracked hinge. Unit tested ok.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Rochester, NY 14626

Dave L

Job Details: 04/21/2021

"Customer is having a cosmetic issue with the burner caps, burner heads, and grates. Whirlpool has sent out replacement parts but they were for a different unit and can not be used. Too pictures of the parts and attached them to the job. The office will contact whirlpool to have the correct parts sent out to the customer ; ordrng 1 W11367086 (Spreader)"

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW2

Near Rochester, NY 14612

Dave L

Job Details: 04/21/2021

Replaced dispenser and bellows due to unit leaking. Tested in diagnostics. Unit tested ok.

We serviced a

AMANA RANGE

Model ACR4303MFS3

Near Irondequoit, NY 14617

Evan

Job Details: 04/21/2021

Customer stating that unit was not operable due to unit displaying F1E0 code. Code is an internal board error causing unit flash code anytime bake or broil is used. Replaced board for this issue. Tested unit. Unit tested good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM01

Near Honeoye Falls, NY 14472

Steve

Job Details: 04/21/2021

Replaced harness and control for randomly tripping breaker.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2KVEXVB00

Near Rochester, NY 14609

Dave L

Job Details: 04/21/2021

Found unit leaking at the bottom left corner due to a plugged defrost drain. Cleared drain. And tested ice and water. Unit checks ok; dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER

We serviced a

MAYTAG REFRIGERATOR

Model MFI2569VEW

Near Webster, NY 14580

James

Job Details: 04/21/2021

Q1 n. Q2 n. Q3 n. Unit makes grinding noise. Found frost in freezer fan. Door looks like it was left ajar. Removed frost and fan no longer making noise.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS0

Near Rochester, NY 14621

Evan

Job Details: 04/21/2021

Replacing bake element due to original element testing open causing unit not to heat. Replaced element. Ran preheat. Unit tested good

We serviced a

WHIRLPOOL OVEN

Model WFE550S0HZ1

Near Rochester, NY 14606

Evan

Job Details: 04/21/2021

Replacing hinge due to hinge breaking causing door not to open. Replaced hinge. Tested door. Unit tested good

We serviced a

MAYTAG DISHWASHER

Model MDB7600AWW

Near Henrietta, NY 14467

Evan

Job Details: 04/21/2021

Customer stating that unit is producing growling noise again during cycle. Customer played video of issue for tech. Could hear noise customer was referring to in video. Ran unit and observed during cycle. While running unit empty could never replicate noise. Had customer load unit and listened to unit during cycle. Could never hear noise customer was referring too. Ran unit multiple times but never could hear noise. Advised customer to take video of unit when issue occurs. Unit tested good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHB00

Near Ontario, NY 14519

James

Job Details: 04/21/2021

Q1 n. Q2 n. Q3 n. Water drips from. Dispenser. Tested pressure at piercing valve. Water reservoir frozen. Defrosted reservoir and water pressure is still low from dispenser. Need valve. ; ordrng 1 WPW10179146 (Valve)

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Ontario, NY 14519

James

Job Details: 04/21/2021

F3e1 f8e3. Q1 n. Q2 n. Q3 n. Unit not completing cycle. Customer recently had pressure sensor and air trap replaced. Blew through pressure hose and tested. Unit is functioning properly. Customer is to monitor if problem persists replace acu W11201274

We serviced a

WHIRLPOOL RANGE

Model WFE710H0AE0

Near Rochester, NY 14624

Dave L

Job Details: 04/21/2021

Replaced control and sensor due to heating error. Preheated oven to test. Unit tested ok

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Rochester, NY 14607

Evan

Job Details: 04/21/2021

Replacing timer due to knob breaking off timer causing unit to be inoperable. Replaced timer. Tested unit. Unit tests good

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WML55011HB5

Near Rochester, NY 14624

Dave L

Job Details: 04/21/2021

Right side of console is cracked causing difficulty in opening the door. Ordering console ; ordrng 1 W11206155 (Right console)

We serviced a

MAYTAG DISHWASHER

Model MDB7749SBM3

Near Rochester, NY 14609

Evan

Job Details: 04/21/2021

Customer stating that panel would not respond to commands and unit had not drained previous cycle causing unit to leak. Could not get panel to respond. Removed door and reset control and key pad. After doing so unit began to respond. Was able to make cycle selections and run cycle. Ran full diagnostic cycle and confirmed panel was functioning. Customer to monitor issue and report back if issue persists.

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW1

Near Webster, NY 14580

James

Job Details: 04/21/2021

Q1 n. Q2 n. Q3 n. Unit is rusting called trade care team. Sr 7730530284. They said rust is covered under warranty. Need basket. ; ordrng 1 W11172199 (Basket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Penfield, NY 14526

James

Job Details: 04/21/2021

Q1 n. Q2 n. Q3 n. Unit repeatedly shows door open with doors closed. Inconsistent temperature and lights. Called techline. Sr 7729536460. They suspect doors not contacting switches far enough. Placed foam pads behind pantry drawers and adjusted freezer striker. Tested ff doors and they contact switches two inches before closing. Customer is to monitor if problem persists order lh pantry drawer.

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Penfield, NY 14526

James

Job Details: 04/21/2021

"Q1 n. Q2 n. Q3 n. Rh adjuster broke off. Replaced adjuster and inspected rails. Left rails with customer; dspstn on spec-tagged invntry: 1 W11259785 TRACK 1 W11259786 TRACK , and 1 WPW10546503 ADJUSTER"

We serviced a

WHIRLPOOL RANGE

Model WFE510S0HS1

Near Penfield, NY 14526

James

Job Details: 04/21/2021

Q1 n. Q2 n. Q3 n. Unit not powering on. L2 melted on terminal block. Power cord unaffected. Need wire harness and terminal block. ; ordrng 1 WPW10245259 (Terminal block) and 1 W11501975 (Harness)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Fairport, NY 14450

James

Job Details: 04/21/2021

Q1 n. Q2 n. Q3 n. Diverter runs but water does not circulate. Need pump. ; schdld next appmnt for 4/23 FRI !

We serviced a

KITCHENAID RANGE

Model KECC502BBL2

Near Penfield, NY 14526

James

Job Details: 04/21/2021

Q1 n. Q2 n. Q3 n. Replaced lr element and switch. Tested all elements and all LEDs. Unit functions properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Webster, NY 14580

Evan

Job Details: 04/21/2021

Customer stated unit would not progress through wash cycle and was not filling. Checked for error codes. Unit displaying code f8e1 for long fill. Discovered cold water valve solenoid is causing issue. Valve is already on order. ; schdld next appmnt for 4/22 THU 4 pm

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Rochester, NY 14624

Dave L

Job Details: 04/21/2021

Fresh food air damper is noisy. Ordering damper.; ordrng 1 WPW10479155 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Rochester, NY 14624

Dave L

Job Details: 04/21/2021

Replaced inverter due to unit not cooling. Unit tested ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Livonia, NY 14487

Steve

Job Details: 04/21/2021

Found refigerator did not go into defrost and evaporator was encased in frost. Found heater wire connection was separated. Connected heater wire and defrosted evaporator.

We serviced a

MAYTAG DRYER

Model MED8765FW0

Near Macedon, NY 14502

Tanner

Job Details: 04/21/2021

Q1 no Q2 no Q3 no Service covered under 100625. Complaint of door not closing. Inspected door and found hinges have failed. Ordering new hinges. Customer states extended warranty on unit. Parts marked tentative. Customer will contact warranty company to arrange warranty covered repair.; rqstng P&A on 1 W11371722 (Hinge right) and 1 W11376139 (Hinge left)

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Webster, NY 14580

Tanner

Job Details: 04/21/2021

After 2nd inspection deemed harness did not need to be replaced. Repaired harness and replaced terminal block. Unable to test unit due to no available outlet.; dspstn on spec-tagged invntry: 1 279320 BLOCK-TERMINAL

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Rochester, NY 14612

Dave L

Job Details: 04/17/2021

The ice maker is making ice but the ice is clumping at the bottom of the bin. Warm air is entering the ice cold part meant through the door. Ordering freezer door. ; ordrng 1 LW11026428 (Door)

We serviced a

MAYTAG WASHER

Model MHW3505FW

Near Hilton, NY 14468

Dave L

Job Details: 04/17/2021

"Replaced pump, harness. And pressure switch due to pressure system fault. Ran rapid wash to verify repair. Checks ok."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS2

Near Rochester, NY 14616

Dave L

Job Details: 04/17/2021

Customer has experiencing cleaning issues. Found f7-1 heater error in diagnostics. Customer stated that silverware was recently removed from tub bottom near float. This was likely the cause of the heating error. Ran diagnostics to clear heater error. Unit testing good in diagnostics.

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW1

Near Rochester, NY 14616

Dave L

Job Details: 04/17/2021

Unit was making and screeching noise during use. Found that the belt idler was sticking causing the noise. Replaced idler pulley and cleaned rollers. Unit tested good

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Rochester, NY 14607

Evan

Job Details: 04/17/2021

Customer stated that knob was broken on timer. Discovered that stud that knobs sits on timer is broken off causing customer toNot be able to make cycle selection. Ordering timer. Customer has paid in full ; ordrng 1 S&H and 1 WPW10185982 (TIMER)

We serviced a

KENMORE DISHWASHER

Model 665.743833

Near Rochester, NY 14617

Dave L

Job Details: 04/17/2021

Customer concerned with dishwasher pod not dissolving. Ran diagnostics to test dispenser function. Dispenser opened normally every time. Put a deferment pod in the dispenser to see how it would fall. Pod fell into the bottom of the tub normally and dissolved. Checked float switch for debris. No debris in float. Tested dispenser several more times to verify function. Recommending that the front portion of the lower dish rack be kept clear of tall items that may interfere with the dispenser door. This will prevent the pod from falling in the corners.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS0

Near Rochester, NY 14621

Evan

Job Details: 04/17/2021

Customer stated that bake element has broken. Discovered that element is testing open causing unit not to run bake cycle. Ordering bake element ; ordrng 1 W11182108 (BAKE ELEMENT)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHB1

Near Irondequoit, NY 14617

Evan

Job Details: 04/17/2021

Customer stating that unit was not dispensing detergent correctly and was not washing. Checked for error codes upon arrival. Discovered code 4-3 for wash motor not running. Observed unit with clear plastic door on unit. Unit will fill but never pump water through spray arms. Confirmed that detergent door is functioning. Ordering wash motor ; ordrng 1 W11085683 (WASH MOTOR )

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Irondequoit, NY 14609

Evan

Job Details: 04/17/2021

Customer stated that unit was just installed and was not draining. Ran cancel /drain cycle cannot hear pump running. Inspected drain pump discovered that connector for pump was unplugged. Reseated connector. Ran unit to confirm function. Ran diagnostic cycle. Unit tested good

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Victor, NY 14564

Dave F

Job Details: 04/17/2021

Lid is broken at the hinge .unit wont run . Ordering lid W11259006.; rqstng P&A on 1 W11259006 (lid)

We serviced a

WHIRLPOOL OVEN

Model WEG730H0DS0

Near Victor, NY 14564

Dave F

Job Details: 04/17/2021

Unit not lighting made adjustments to the ignitor .unit starts everytime without the cover on . Once the cover was installed unit would not light . Found flame baffle was warped . Adjusted the baffle and tightened all screws and the screws to the cover that go to the liner . Unit is now starting everytime . If problem persists order WPW10324262 ignitor

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW2

Near Fairport, NY 14450

Dave F

Job Details: 04/17/2021

Replaced bellow and tested unit in diagnostics. Unit tested good .

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near West Henrietta, NY 14586

Dave F

Job Details: 04/17/2021

Didnt find a leak . Spoke with customer about cycles . Fixed drain house .customer will try unit . Calibrated unit and ran auto diagnostics.

We serviced a

AMANA MW-HOOD COMBO

Model AMV2307PFS4

Near Rochester, NY 14617

Dave L

Job Details: 04/17/2021

"The light triac on the control is fused and is powering the light on all the time. Ordering control. ; ordrng 1 W10849846 (Control), dspstn on spec-tagged invntry: 1 8206232A BULB"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Geneseo, NY 14454

Dave F

Job Details: 04/17/2021

replaced wash pump and tested unit in diagnostics. Unit tested good .

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ03

Near Rochester, NY 14617

James

Job Details: 04/17/2021

Q1 n. Q2 n. Q3 n. Unit not filling icemaker. Found fill tube frozen. Tested water at lower hinge. Defrosted water line in door. Tested icemaker and it filled properly. Customer is to monitor if problem persists replace door and ice bin.

We serviced a

WHIRLPOOL WASHER

Model WTW4930XW3

Near Rochester, NY 14617

Dave L

Job Details: 04/17/2021

Replaced suspension due to basket becoming out of balance. Unit tested ok.

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Scottsville, NY 14546

Steve

Job Details: 04/17/2021

Sr# 7730529435 customer states that randomly the washer stops mid cycle and buzzes. The customer shakes machine or resets power to get it working again. Tested in diagnostics and found no error codes. The washer passed diagnostic tests. Called tech line and they want washer on dedicated circuit. Ordering line filter and control. ; ordrng 1 W11033573 (Line filter) and 1 W11481108 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY2

Near Rochester, NY 14626

James

Job Details: 04/17/2021

Q1 n. Q2 n. Q3 n. Unit intermittent to make ice. Icemaker motor seized. Need icemaker. Call customer to schedule; rqstng P&A on 1 W10882923 (Icemaker)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Webster, NY 14580

Tanner

Job Details: 04/17/2021

Q1 no Q2 no Q3 noComplaint of no/poor spin. Only on bulky loads.Following stored errors.F7E7 motor unable to reach target RPMF0E2 oversuds errorRan auto diagnostic without error. Ran tachometer test and speed sensor testing good. Lid lock testing good. Ran spin with basket under load of water and no belt slip. Customer states running clean cycle regularly but not using cleaning products intended. Advisd to run clean washer with afresh products. Overdosing of soap during use or residual soap in machine may be causing oversuds which will limit spinspeed. Primary user of this machine not available to find out other use and care habits. Did observe that on bulky items wash option the default spin is set to medium. Service call incomplete due to customer dissatisfaction with technician. ATEC will reach customer for a follow up appointment with a Sr. Technician.; dspstn on spec-tagged invntry: 1 WPW10006355 ACTUATOR

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC0

Near Webster, NY 14580

Tanner

Job Details: 04/17/2021

Q1 no Q2 no Q3 noReplaced lid. Tested unit via auto diagnostic and unit tested good.

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Webster, NY 14580

Tanner

Job Details: 04/17/2021

Original dispatch for Maytag Dishwasher with dishwasher ms/serial. Updated information to reflect unit in warehouse that actually needs service.Complaimt of dryer not working. Found line 1 burnt up at block. Harness is burnt so high up that this unit cannot be repaired via splice. Ordering terminal block and new upper harness.; rqstng P&A on 1 279320 (Terminal block) and 1 W11164041 (Harness)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HBL0

Near Fairport, NY 14450

Steve

Job Details: 04/17/2021

Replaced pump and found the drain line restricted from pump to anti siphon break. Cleared line with plastic hose and the dishwasher is now pumping. If problem persists preorder WPW10545278 drain hose.

We serviced a

WHIRLPOOL DRYER

Model MEDP475EW0

Near Macedon, NY 14502

Steve

Job Details: 04/17/2021

Replaced motor for open start winding. The dryer tested good.

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Rochester, NY 14624

James

Job Details: 04/17/2021

Q1 n. Q2 n. Q3 n. Unit non responsive with lid locked. 123v to control. Disconnected all connectors from control and bypassed filter unit still non responsive 0v to ui. Need control. Can't open lid without breaking latch. Suspect latch shorted board. ; ordrng 1 W11498803 (Control) and 1 W11394572 (Latch)

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS2

Near Webster, NY 14580

Tanner

Job Details: 04/17/2021

"Q1 no Q2 no Q3 noComplaint of upper rack falling off. Inspected and found adjusters have failed. Replaced left and right adjuster. Ran autodiagnostic. No stored errors. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK , used 2 WPW10546503 (ADJUSTER) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS02

Near Farmington, NY 14425

Steve

Job Details: 04/17/2021

Rc evap thermistor was at 91 in diagnostics. Causing no cool in ff. The evap was full of frost. Removed frost and replaced thermistor. ; dspstn on spec-tagged invntry: 1 W10316760 THERMISTOR

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Rochester, NY 14624

James

Job Details: 04/17/2021

Q1 n. Q2 n. Q3 n. Unit will start a new cycle after cycle is complete. Replaced control panel and tested. No errors. Customer is to monitor if problem persists replace control board

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM02

Near Pittsford, NY 14534

James

Job Details: 04/17/2021

Q1 n. Q2 n. Q3 n. Icemaker not cycling. Found heater terminal melted in icemaker. Icemaker ordered does not fit this model of refrigerator. Parts breakdown is incorrect. Door gasket torn. Dispenser gasket loose. Need parts. ; rqstng P&A on 1 W10882923 (Icemaker) and 1 W10830274 (Gasket) and 1 WPW10287601 (Gasket)

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Rochester, NY 14623

James

Job Details: 04/17/2021

Q1 n. Q2 n. Q3 n. Replaced pts switch and tested. Unit functions properly.

We serviced a

MAYTAG WASHER

Model MVWB300WQ0

Near Rochester, NY 14616

Dave L

Job Details: 04/17/2021

Unit was not draining due to items getting stuck underneath the wash basket and into the pump housing. Removed tub to retrieve items. Found that the pump impeller has separated from the shaft preventing it from draining properly. Quoted for pump customer will let us know; rqstng P&A on 1 W10536347 (Pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ01

Near Canandaigua, NY 14424

Steve

Job Details: 04/17/2021

Replaced freezer led for no lights in freezer or fresh food section. The refrigerator tests good ; dspstn on spec-tagged invntry: 1 W10695459 MODULE

We serviced a

MAYTAG WASHER

Model MVWB835GW0

Near Rochester, NY 14606

Tanner

Job Details: 04/17/2021

Wrong part. Ordering correct agitator for this unit.; rqstng P&A on 1 W11161960 (Agitator)