Near Brockport, NY 14420
Steve
Job Details:
07/09/2019
WASHER WHIRLPOOL WTW4616FW2
Apt 177 replaced lid lock for not locking and preventing wash. The washer tested good. ; used 1 W11307244 (LATCH) from stock
Near Rochester, NY 14611
Shaiman
Job Details:
07/09/2019
WASHER MAYTAG MVWB835DC3
"Customer concerned about unit taking too long to start, & clothes come out dirty. Machine was off balanced & overloaded with a comforter & a decent sized load of clothes. F9E2 code stored. Test verification cycle completed successfully. Advising customer to use smaller loads. Unit testing good."
Near Rochester, NY 14620
Shaiman
Job Details:
07/09/2019
DRYER WHITE-WESTINGHOU DE400KDW6
Forgot to plug in the door switch. Unit testing good.
Near North Chili, NY 14514
Shaiman
Job Details:
07/09/2019
WASHER MAYTAG MVWB765FW0
Replaced gear case due to oil leaking and a grinding noise. Unit testing good.
Near Nunda, NY 14517
Steve
Job Details:
07/08/2019
WASHER MAYTAG MVW655DW0
"Replaced gearcase, hub and wash plate for not agitating or spinning. ; dspstn on spec-tagged invntry: 1 W11035751 GEARCASE"
Near Dansville, NY 14437
Steve
Job Details:
07/08/2019
REFRIGERATOR MAYTAG MFI2269FRZ02
Found the water line coming to the refrigerator had a pin hole leak causing water to leak. Cut and repaired water line.
Near Fairport, NY 14450
Steve
Job Details:
07/08/2019
WASHER MAYTAG MVWC360AW0
Found the washer starts to spin but immediately stops. The washer agitates good. The lock does not disengage. Found basket speed sensor fault. Ordering actuator. ; ordrng 1 WPW10006355 (actuator)
Near Mount Morris, NY 14510
Steve
Job Details:
07/08/2019
WASHER WHIRLPOOL WTW4800XQ4
Found gear case has bad bearing causing no spin. Ordering gear case ; rqstng P&A on 1 W11255272 (GEAR CASE)
Near Rochester, NY 14618
Steve
Job Details:
07/08/2019
RANGE WHIRLPOOL WEG730H0DB0
Replaced manifold and tested. Found the front two burners and center burner are leaking at orifice holder connection. Ordering all parts. ; ordrng 1 W10552126 (holder-orf RIGHT FRONT) and 1 W10552128 (holder-orf LEFT FRONT) and 1 W10552129 (holder-orf CENTER)
Near Fairport, NY 14450
Steve
Job Details:
07/06/2019
REFRIGERATOR WHIRLPOOL LFHT1831QF1
Ordering reroute drain kit for leaking in fresh food section. ; ordrng 1 5303918261 (drain tube kit)
Near Rochester, NY 14608
Shaiman
Job Details:
07/06/2019
WASHER MAYTAG MVWX655DW1
"Customer concerned about unit not completing cycles; unit stops at spin cycle however clothes spin out. F5E3 code stored. Replacing control and lid lock. ; ordrng 1 W10858095 (SWITCH) and 1 W11116592 (CONTROL) and 1 W11307244 (LATCH) and 1 WP688805 (CLIP), dspstn on spec-tagged invntry: 1 W10528947 HUB"
Near Rochester, NY 14613
Shaiman
Job Details:
07/06/2019
DRYER WHIRLPOOL WED4616FW0
Wires on the main harness by the terminals are burnt. Replacing main harness.; ordrng 1 W10450289 (WIRE HARNESS)
Near Rochester, NY 14617
Shaiman
Job Details:
07/06/2019
DRYER MAYTAG LGQ9858PW0
Door switch is faulty causing drum to continue spinning with door open. Felt on drum is also worn causing a grinding noise. Lint screen is also damaged. Replacing corresponding parts. ; ordrng 1 4392065 (MAINTENANCE KIT ) and 1 W10899578 (DRUM ASSEMBLY ) and 1 WP3406107 (DOOR SWITCH) and 1 WPW10717210 (SCREEN)
Near Rochester, NY 14619
Shaiman
Job Details:
07/06/2019
WASHER WHIRLPOOL WTW4816FW2
"Customer concerned about unit not finishing cycles; will not go past wash cycle when using certain options. However machine works as it should when using other options. Suspecting a control issue. Replacing control. ; ordrng 1 W11170319 (CONTROL), dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR"
Near Rochester, NY 14623
Shaiman
Job Details:
07/06/2019
WASHER MAYTAG MVWB765FW3
"Gear case is leaking, causing grease to get on clothes. Replacing gearcase. ; ordrng 1 W11134159 (GEARCASE)"
Near Ontario, NY 14519
Dave
Job Details:
07/06/2019
REFRIGERATOR WHIRLPOOL WRS322FDAT04
Refrigerator not staying on . Found the thermostat faulty . Replaced thermostat . Unit tested good .found the water housing is broken and leaking some water ordering housing W10862460 and screws WP489500. ; rqstng P&A on 1 W10862460 (housing) and 2 WP489500 (screw)s
Near Rochester, NY 14607
Dave
Job Details:
07/06/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08
Freezer temp is set to 3 degrees and is 10 degrees . Fresh food section is set to 38 and is 38 degrees . Went into diagnostics tested all thermistors . Tested good . Called techline SR 7725274296 .said to put fresh food up to 40 and have freezer set to 3 . Techline would like some recorders put in . Made sure things were sealed with putty . Will get some recorders sent out ; saved tckt
Near Brockport, NY 14420
Shaiman
Job Details:
07/06/2019
WASHER WHIRLPOOL WTW5000DW2
"Lid would not open, replaced latch and control. Unit testing good. ; dspstn on spec-tagged invntry: 1 W11307244 LATCH"
Near Rochester, NY 14624
Shaiman
Job Details:
07/06/2019
WASHER MAYTAG MVWB835DW3
Replaced control and UI. Repair successful.
Near Pittsford, NY 14534
Evan
Job Details:
07/06/2019
MICROWAVE KITCHENAID KHMS2040BBL0
Replacing door due to bottom of door cracking into 2 pieces causing customer not to be able to shut door. Replaced door. Unit tested good
Near Pittsford, NY 14534
Evan
Job Details:
07/06/2019
WASHER WHIRLPOOL WFW85HEFW1
Customer stated unit was flashing f9e1 code (long drain) and also f3e1 code (water level system)Upon inspection discovered that pump was failing to run during cycle. Replaced pump Ran diagnostic cycle. Unit tested good
Near Rochester, NY 14612
Steve
Job Details:
07/06/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00
Found the water valve was buzzing on arrival. Water line to icemaker was not restricted. Ordering valve; ordrng 1 WPW10341329 (water valve assy)
Near Rochester, NY 14606
Steve
Job Details:
07/06/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW01
Found door is warped and sagging causing door to not close. Ordering door; ordrng 1 LW10599404 (dor-fip)
Near Ontario, NY 14519
Dave
Job Details:
07/06/2019
COMPACTOR KITCHENAID KUCS181T0
Door not closing on compactor . Found debris and diaper stopping the unit from going all the way in . Pull debris out tested unit tested good .
Near North Chili, NY 14514
Steve
Job Details:
07/06/2019
REFRIGERATOR MAYTAG MFI2570FEW01
There was ice in bin on arrival but not full. Tested fan and there was a long delay and lights flickering. Ordering fan and control board. ; ordrng 1 W11043763 (cntrl-elec) and 1 WPW10308033 (motor-evap)
Near Ontario, NY 14519
Dave
Job Details:
07/06/2019
REFRIGERATOR MAYTAG MFF2055FRZ00
Water filter and air filter are green .tried to reset filter no change . Power cycle unit no change . Use and care guide states should be blue to yellow then red . Called techline SR 7725270998 . Techline said they might have change the color and it is normal operating. customer instruct.
Near Fairport, NY 14450
Steve
Job Details:
07/06/2019
REFRIGERATOR WHIRLPOOL WRTXEWFYB03
Freezer is warm but somewhat cool. Fan is running. The refrigerator need a sealed system work. Recommend evaporator. The customer is going to replace due to cost of repair
Near Penfield, NY 14526
Evan
Job Details:
07/06/2019
OVEN KITCHENAID KODE500ESS04
"Customer stated unit was not powering on. Checked for 240v unit was receiving correct voltage. Checked thermal fuse for continuity. Fuse tested closed. Upon further inspection discovered that j8 connector on relay board was loose causing issue. Reseated connector. Unit powered up as it should. Ran test bake cycle for both ovens. Unit began to display f1e1 code for relay error. Checked connections on appliance manager board. All connections are seated properly. Appliance manage needs to be replaced. Ordering control and UI ; ordrng 1 W11086141 (USER INTERFACE ) and 1 W11179310 (CONTROL ), dspstn on spec-tagged invntry: 1 WP4449751 THRMST-FIX"
Near Rochester, NY 14618
Dave
Job Details:
07/06/2019
REFRIGERATOR MAYTAG MFF2258VEB4
No water getting to icemaker . When I was here last the water authority was here and he shut off the water . I went to the self tapping valve turned off and on again and cycled ice maker. Icemaker called for water and filled up . Tested good .
Near Dansville, NY 14437
Steve
Job Details:
07/06/2019
REFRIGERATOR MAYTAG MFI2269FRZ02
Rescheduled til morning ; schdld next appmnt for 7/6 SAT !
Near Rochester, NY 14610
Evan
Job Details:
07/06/2019
DISHWASHER KITCHENAID KDPE234GPS0
Customer stated unit was not heating properly items are coming out wet. Checked for error codes. Unit was displaying error code 7-1 for no heat. Let diagnostic cycle begin. Checked temperature of incoming water. Water is cold. Customer needs to run hot water at sink briefly before starting machine. This will ensure hot water is entering machine. Ran diagnostic cycle. Unit tested good
Near Rochester, NY 14617
Evan
Job Details:
07/06/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0
Replacing sump and motor due to unit displaying error code 4-3 for wash motor not running. Replaced sump & motor. Ran diagnostic cycle. Unit tested good
Near Rochester, NY 14612
Evan
Job Details:
07/06/2019
DISHWASHER MAYTAG MDB8959SFZ4
Customer stated top rack was falling due to weld on tracks snapping causing rack to fall. Upon inspection discovered that both sides had broken. Replaced tracks and reinstalled upper rack. Ran test cycle. Unit tested good
Near Rochester, NY 14623
Steve
Job Details:
07/06/2019
REFRIGERATOR WHIRLPOOL WRT518SZFG00
The refrigerator was frosting near the front of the freezer. Caulked liner where it meets the cabinet in both the freezer and fresh food section. The refrigerator tests good. ; dspstn on spec-tagged invntry: 1 WP2163777 BLADE-FAN and 1 WP2315539 MOTOR-EVAP
Near Rochester, NY 14610
Steve
Job Details:
07/06/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM01
The refrigerator was working as expected on arrival. The ice looked good. Cleaned the coils. Customer complained the ice melted three times in last six months. The temps were good in unit and the ice was not clumpy. All fans working. The fresh food evaporator is not frosted at all. Customer is going to monitor. ; dspstn on spec-tagged invntry: 1 W10633627 MOTOR-EVAPORATOR and 1 W11032800 MOTOR-EVAP
Near Rochester, NY 14610
Steve
Job Details:
07/06/2019
REFRIGERATOR KENMORE 106.612821
Found coils were very plugged. Restarted compressor and it started as expected. Clean what i could from the coils but could not get it all. Cutsomer is going to monitor temps in fresh food section. ; dspstn on spec-tagged invntry: 1 8201786 RELAY-OVERLOAD and 1 833697 MOTOR-COND
Near Rochester, NY 14617
Steve
Job Details:
07/06/2019
REFRIGERATOR KITCHENAID KRFF507ESS01
"Defrosted fresh food evaporator. Removed all ice. Found refrigerator sitting out of level, left side sitting low. Recommended shimming left side. Caulked liner. Fastened back cover to ff evaporator properly."
Near Rochester, NY 14623
Steve
Job Details:
07/06/2019
REFRIGERATOR MAYTAG MFF2055YEM00
Found evaporator full of frost. Removed frost. Heater and fan tested good. Replaced defrost thermistor. ; dspstn on spec-tagged invntry: 2 WPW10383615 THERMISTER-FREEZER
Near Penfield, NY 14526
Evan
Job Details:
07/06/2019
RANGE WHIRLPOOL WFE540H0ES1
Customer stated they were using cook time timer and unit would heat oven while Cook time was selected. Called techline to inquire about reason cook time would run bake cycle. Techline recommendation is replacement of main control. Replaced main control. Ran cook time cycle again. Unit is still running bake element during cook time cycle. Suggesting customer use actual timer on oven to eliminate issue. Also replacing cooktop due to cooktop beginning to bubble. Replaced cooktop. Unit tested good Sr:7725273599
Near Rush, NY 14543
Dave
Job Details:
07/06/2019
MICROWAVE WHIRLPOOL WOC75EC0HV00
F6E0 error code . Oven user interface lost communication also F4E1 microwave cavity sensor error .restarted unit with factory reset oven needs control and user interface. F6E4 error code mismatch Acu and user interface. Called techline SR 7725275561 . Techline said this is an issue that is known and will have an OTA update coming to fix issue . .
Near Canandaigua, NY 14424
Dave
Job Details:
07/05/2019
DISHWASHER GE GDT720SSF0SS
Dishwasher leaking between wash pump and sump . Found there is a hole in the rubber hose between those . Found the kit WD24X23177 to fix issue. Ordering kit .; ordrng 1 WD24X23177 (dishwasher hose kit)
Near Rochester, NY 14618
Steve
Job Details:
07/05/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03
On arrival the less were working this time. The customer states that they randomly start flickering. Ordring led control. ; ordrng 1 W10830288 (cntrl-elec)
Near Hilton, NY 14468
David
Job Details:
07/05/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00
Referring customer to whirlpool for repeat issue. Called techline to document findings. Customer is going to defrost setting up return visit to resume diagnosis did not charge customer because they wanted to contact whirlpool. ; schdld next appmnt for 7/10 WED !
Near Rochester, NY 14624
Steve
Job Details:
07/05/2019
DISHWASHER KITCHENAID KDFE104HPS0
"Found a metal bracket in front of the dishwasher door top that was holding the door open. The dishwasher is not fastened. Ordering brackets for mail out only. He kickplate retainer is missing. Ordering retainer. ; ordrng 1 WP8269145 (brckt-mtg MAIL OUT ONLY) and 1 WPW10503548 (retainer MAIL OUT ONLY), dspstn on spec-tagged invntry: 1 WPW10653840 LATCH"
Near West Henrietta, NY 14586
Steve
Job Details:
07/05/2019
REFRIGERATOR MAYTAG MFT2776FEZ00
Found the led in freezer not turning on for a few seconds. And the power to light is fluctuating. Ordering door switch and led control board. ; rqstng P&A on 1 W10830288 (cntrl-elec) and 1 WPC3680310 (light switch)
Near Fairport, NY 14450
Dave
Job Details:
07/05/2019
RANGE WHIRLPOOL GW399LXUS06
"Ignitor is weak and no longer igniting as it should . Ordering new ignitor 74007498. Low drawer roller is broken order parts . Roller WPW10272883, shaft WP74005231 and nut WP488130; ordrng 1 74007498 (igniter,oven) and 1 WP488130 (nut) and 1 WP74005231 (shaft- sto) and 1 WPW10272883 (roller)"
Near Pittsford, NY 14534
Dave
Job Details:
07/05/2019
REFRIGERATOR MAYTAG MFC2061HEB
Compressor was not running when arrived . Found the start device not turning unit on . Had Starr device tester in truck . Tested unit with tester. Compressor turned on and started cooling . Ordering new start device W10613606; ordrng 1 W10613606 (start-dev)
Near Rochester, NY 14612
David
Job Details:
07/05/2019
REFRIGERATOR MAYTAG MSS25C4MGZ01
"Refrigerator panel on left side (external) was delivered with a scratch that was touched up with a mismatched gray paint. Also, the ice maker was not harvesting. The bail arm needed to be prodded unstuck. Wp4396174 sending customer correct paint per techline; ordrng 1 Wp4396174SHIPDIRECT (SHIP DIRECT.)"
Near Rochester, NY 14617
Evan
Job Details:
07/05/2019
WASHER MAYTAG MVWC200XW1
Customer stated unit was leaking from underneath unit. Checked for error codes. No codes were present. Ran diagnostic cycle. Unit completed cycle but could hear that motor is very noisy during spin/agitate. Customer to monitor leak and contact office if issue arises. Ordering motor ; ordrng 1 WPW10006416 (MOTOR )
Near Rochester, NY 14625
Evan
Job Details:
07/05/2019
WASHER MAYTAG MVWB750WQ0
"Customer stated unit is leaking water onto floor and lid will not latch. Upon inspection discovered unit has hole rusted in top near bleach cup causing water to leak from top when bleach cup is being filled. Lid has rusted out on left side causing hinge not to stay seated this is why lid will not lock. Also discovered that bearing inside machine is beginning to fail. Ordering top and lid and hinges and hinge screws. ; ordrng 1 WPW10119492 (LID ) and 1 WPW10119828 (HINGE SCREWS ) and 1 WPW10141678 (TOP WHITE ) and 1 WPW10141681 (HINGE ) and 1 WPW10141682 (HINGE ), dspstn on spec-tagged invntry: 1 W10435302 BEARING and 1 WPW10619844 LATCH"
Near Rochester, NY 14625
Dave
Job Details:
07/05/2019
MICROWAVE IKEA IBMS1455DS00
Replaced switches same issue . Called techline again .SR 7725253641 . Techline said to order and replaced .inverter board W10217711 and MAGNETRON 8206079. ; ordrng 1 8206079 (magnetron) and 1 W10217711 (inverter)
Near Penfield, NY 14526
Evan
Job Details:
07/05/2019
RANGE WHIRLPOOL WFE515S0ES0
Customer stated unit was not powering up control but burners are working. Upon inspection discovered unit was receiving proper voltage but control would not accept commands. Replaced control. Unit still was not showing numbers in display discovered that power cord has short internally. L1 is receiving 220 v L2 is receiving no voltage . Ordering 3 prong cord ; ordrng 1 W11229685 (CORD )
Near Rochester, NY 14618
Steve
Job Details:
07/05/2019
REFRIGERATOR WHIRLPOOL WRF954CIHZ00
Replaced right door and freezer handle for damage on arrival. The refrigerator tested good.
Near Rochester, NY 14623
Steve
Job Details:
07/05/2019
DISHWASHER GE CDT835SSJ2SS
Added larger screw to kickplate to fasten. The kickplate tests good.
Near Pittsford, NY 14534
Steve
Job Details:
07/05/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM01
Found the harness inside door is broken causing no ice production. Ordering door. Quoted customer and they denied the repair. Called office and part is covered under loyalty retention program as per kb; ordrng 1 LW10691266 (dor-fip)
Near Geneva, NY 14456
Dave
Job Details:
07/05/2019
DRYER WHIRLPOOL WGD4815EW2
The catch in the door was not clipping in all the way and just become loose .replaced catch and adjusted striker door is now closing as expected.
Near Hilton, NY 14468
David
Job Details:
07/05/2019
REFRIGERATOR KITCHENAID KRFF707ESS01
Replaced ice maker due to no ice. Customer to monitor after 24 hours. ; used 1 W11294907 (ICE MAKER) from stock
Near Rochester, NY 14612
David
Job Details:
07/05/2019
DISHWASHER MAYTAG MDB7949SDM1
ReplAced drain pump due tounit not draining. Unit tested good.
Near Rochester, NY 14626
David
Job Details:
07/05/2019
COIN-OP WASHER BROAN NHAH8283756
Drug screening appointment
Near Rochester, NY 14624
Steve
Job Details:
07/05/2019
DISHWASHER WHIRLPOOL WDT720PADM1
Replaced motor/sump for motor getting power but not starting. The part is covered under loyalty retention program as per kb The dishwasher tests good.
Near Hemlock, NY 14466
Dave
Job Details:
07/05/2019
WASHER MAYTAG MVWB765FW2
F6E3 F6E2 error codes . Washer needs new user interface W11135391 and control .W11195970 ordering user interface.; ordrng 1 W11135391 (console)
Near Rochester, NY 14615
Steve
Job Details:
07/05/2019
RANGE MAYTAG MER5552BAS
The overlay on the control has a hole in it and the cancel button gets stuck. Quoted customer 509.48 for repair. Customer declined and is going to replace.
Near Rochester, NY 14606
Steve
Job Details:
07/05/2019
WASHER WHIRLPOOL WFW75HEFW0
Tested washer with clothes in it. The washer worked as expected. Removed back panel. Shocks are good. Moved pressure switch line in case it was tapping back wall. The washer spun as expected. Customer is going to monitor.
Near Rochester, NY 14617
David
Job Details:
07/05/2019
REFRIGERATOR KITCHENAID KRFF507ESS01
Fresh food evaporator is frosted over. Customer was not home and did not make arrangements for payment. Quoted 313.09 for labor to defrost coil. Unable to do any work without authorization.
Near Webster, NY 14580
David
Job Details:
07/05/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01
Defrosted the evaporator. Put the defrost on an 8 hour schedule. Customer to monitor.
Near Webster, NY 14580
David
Job Details:
07/05/2019
REFRIGERATOR MAYTAG MFI2570FEZ05
Replaced frozen water tube that was preventing ice.
Near Webster, NY 14580
David
Job Details:
07/05/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05
Replaced damper due to noise
Near Fairport, NY 14450
Evan
Job Details:
07/05/2019
WASHER MAYTAG MHW7100DW0
Customer stated unit was stuck in wash cycle. Upon arrival unit was in drain lockout. Manually opened door. Checked for error codes. Discovered unit flashing f3e1 error code. (Water level system error) inspected pressure hose. Discovered hose was not fully seated on switch. Reseated hose. Ran diagnostic cycle. Unit tested good
Near Webster, NY 14580
Evan
Job Details:
07/05/2019
WASHER MAYTAG MVWC565FW0
Customer stated unit was producing burning smell. Upon arrival could see gear case oil coming from bottom of unit. Inspected underneath unit. Discovered that gear case bearing had failed this was causing issue. Belt guard and undercarriage was covered in gear case oil. Ordering gear case. ; ordrng 1 W11035751 (GEAR CASE )
Near Ontario, NY 14519
Evan
Job Details:
07/05/2019
DISHWASHER WHIRLPOOL WDT970SAHV0
Replacing intake valve due to unit leaking from valve due to threads on valve being stripped. Replaced valve. Ran test cycle. Unit tested good
Near Sodus, NY 14551
Evan
Job Details:
07/05/2019
OVEN AMANA AGR5330BAS3
Customer stated unit during bake cycle unit would only heat up to 260 degrees and then control panels would begin to flash and go blank. Checked for error codes. No codes were present. Ran test bake to 350. Unit heated up to temperature as it should. Let unit sit at 350 for 20 mins. Canceled cycle ran test broil cycle. Unit heated up and held temperature as it should. Could not replicate issue at this time. Customer to monitor and report back if issue persists. ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
Near Webster, NY 14580
Evan
Job Details:
07/05/2019
OVEN KITCHENAID KEBK101BBL00
Replacing thermostat due to unit not heating properly. Replaced thermostat and ran test preheat to 350. Calibrated unit to correct temperature swing. Unit tested good ; dspstn on spec-tagged invntry: 1 WP4449751 THRMST-FIX
Near Rochester, NY 14624
David
Job Details:
07/05/2019
RANGE WHIRLPOOL WEG750H0HZ0
Front left burner electrode is grounding to case. Ordering electrode. ; ordrng 1 W10669524 (igntr-surf) and 1 W10669526 (igntr-surf)
Near Newark, NY 14513
Dave
Job Details:
07/05/2019
OVEN WHIRLPOOL WFG320M0BB2
Replaced oven ignitor due to not lighting . Cycled unit on and off multiple times . Unit lit every time . Unit tested good .
Near Rochester, NY 14606
David
Job Details:
07/05/2019
DRYER MAYTAG MGDB755DW3
Checked unit for long dry times unit cycling properly. Venting was clear open moisture sensor error. Ordering harness sensor and control; rqstng P&A on 1 W10831163 (cntrl-elec) and 1 W10853313 (sensor) and 1 W10865052 (harns-wire)
Near Newark, NY 14513
Dave
Job Details:
07/05/2019
REFRIGERATOR KITCHENAID KRMF706ESS01
Right hand gasket is torn on the top . Replaced gasket . Gasket is sealing as it should
Near Macedon, NY 14502
Dave
Job Details:
07/05/2019
REFRIGERATOR MAYTAG MFT2776FEZ00
Fresh food evap was frozen over . Ran all thermistor tests in diagnostics and passed . Defrosted unit . Found the fresh food defrost thermistor was loose . Made sure it was in correct position. Foil tapes and zip tied . Ran test four to check 3 way valve proper function. Passed. Sealed cabinet around fresh food . Change defrost mode to basic from adaptive . Evap cover has screws on the top . Unit tested good . Customer to monitor.
Near Rochester, NY 14617
David
Job Details:
07/05/2019
DISHWASHER KITCHENAID KDTM404ESS1
Ordering sump due to noise from sprayer. ; ordrng 1 W10861526 (pump&motor)
Near Rochester, NY 14609
David
Job Details:
07/05/2019
WASHER MAYTAG MVWB750YW0
Replacing rust damaged parts. Hinge is binding and suspension is worn. Ordering suspension and hinge. ; ordrng 1 W10440786 (suspension) and 1 WPW10141680 (hinge)
Near Rochester, NY 14609
David
Job Details:
07/05/2019
REFRIGERATOR MAYTAG MRT118FZEM00
Unit is freezing items in the fresh food section due to a low charge. Parts covered per kb; ordrng 1 W10836706 (evaporator) and 1 W10843121 (drier-tube)
Near Rochester, NY 14618
Dave
Job Details:
07/05/2019
REFRIGERATOR WHIRLPOOL KRFC302ESS02
Replaced left hand fresh food section door for damage on delivery. Door is sealing and closing as expected.
Near Rochester, NY 14617
David
Job Details:
07/05/2019
FREEZER KITCHENAID KRSF505ESS00
Replaced controls due to RC defrost issue. Defrosted RC evaporator. Customer to monitor.
Near Rochester, NY 14609
Evan
Job Details:
07/05/2019
WASHER MAYTAG MVWB766FW0
Customer stated they are experiencing same issue as before. Checked for error codes. Unit is flashing f6e2 (UI cannot year acu) and f6e3 (acu cannot hear UI) User Interface and control are failing to communicate consistently. Replacing control and ordering console. Unit is Atec warranty ; ordrng 1 W10919546 (CONSOLE )
Near Rochester, NY 14621
Evan
Job Details:
07/05/2019
RANGE FRIGIDAIRE FGGF3047TFA
Replacing oval burner cap due to unit missing cap. Replaced cap. Unit tested good
Near Rochester, NY 14622
Evan
Job Details:
07/05/2019
MICROWAVE WHIRLPOOL WMH53520CW2
Customer stated unit was not heating 1 week after magnetron was replaced. Discovered that diode was failing. Replaced diode. Ran multiple test cycles. Unit tested good ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK
Near Rochester, NY 14606
David
Job Details:
07/05/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW00
Spliced evaporator and dryer due to unit not cooling. Unit began cooling after instAll
Near Groveland, NY 14462
Steve
Job Details:
07/05/2019
WASHER MAYTAG MVWB835DW3
"Replaced main control, UI and harness between them for communication errors that was preventing operation. Calibrated and tested. The washer tested good."
Near Pittsford, NY 14534
Steve
Job Details:
07/05/2019
DISHWASHER KITCHENAID KDTE334DSS0
Found the sump was leaking at the diverter. Quoted customer 461 for repair. Customer denied. Called office and part is covered under Loyalty retention program. Replaced motor sump assembly. The dishwasher tested good.
Near Rochester, NY 14618
Steve
Job Details:
07/05/2019
REFRIGERATOR JENN AIR JFC2089WEM11
Found filter head was leaking. Replaced filter head and the water is not leaking. The water dispenser has a delay shutting off when calling for water. Replaced connection at the reservoir. The refrigerator tests good.
Near Rochester, NY 14610
Steve
Job Details:
07/05/2019
DRYER WHIRLPOOL WED85HEFW0
Replaced Ui for Ui unresponsive. The dryer tested good. ; dspstn on spec-tagged invntry: 1 W10909685 FUSE-THERMAL
Near Rochester, NY 14623
Steve
Job Details:
07/05/2019
WASHER MAYTAG MVWB765FW3
Customer complained of long wash times. Tested in diagnostics. Found cold water was not on. The unit would not rinse. Turned water on and the washer worked as expected.
Near Conesus, NY 14435
Dave
Job Details:
07/05/2019
WASHER WHIRLPOOL MVWB835DW1
Error codes . F6E3 F0E3 F6E2 . User interface is dead and control not lighting up . Replaced control and user interface ran in calibration. Tested unit in auto diagnostics. Unit tested good . .
Near Canandaigua, NY 14424
Dave
Job Details:
07/05/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08
Freezer door not sealing correctly. Found the bottom of the gasket was pushed more then the top . Shimmed bottom of t brackets . Heated gasket and resealed . Freezer door is now sealing as expected.
Near Victor, NY 14564
Dave
Job Details:
07/05/2019
OVEN WHIRLPOOL WOC75EC0HS00
Oven feels hot on the bottom found that the drawer underneath the wall oven is blocking the vent Customer is going to contact Installers. User interface was not scrolling like it should be kept going to the top . Did a factory reset on unit . User interface is now working as expected . . Gave tips and trick and best usage on how to use unit . Customer instruct.
Near Macedon, NY 14502
Dave
Job Details:
07/05/2019
DRYER MAYTAG MGDX655DW2
Dryer having long dry times . Tested temperatures coming from dryer turned off at 161 as it should . Used the dryer tester and found the vent has poor venting . Took off vent and looked inside . Could see the vent was clogged . Customer is going to clean vent . Unit tested good .
Near Webster, NY 14580
Dave
Job Details:
07/05/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00
Freezer door catching on the inside when opening and closing . Adjusted door hinge on freezer door . Adjusted legs to level unit . Doors are now closing as expected . Tightened handles on door as well for being loose .
Near Webster, NY 14580
Dave
Job Details:
07/05/2019
REFRIGERATOR MAYTAG MFT2776FEZ00
Fresh food evap frosted over. Went into diagnostics tested all thermistors . Tested good . Changed defrost mode to basic from adaptive. Sealed cabinet on fresh food section made sure the gaskets are sealing . Defrosted evap . Made sure defrost thermistor is in correct location and foil taped and zip tied . Ran test four In diagnostics. 3 way valve is working as the fresh food evap frosted the defrosted when it went to freezer . Made sure the temperatures on the unit are set correctly. The evaporator cover has the screws on top and tabs not broken . Customer will monitor. ; dspstn on spec-tagged invntry: 1 W11033168 HARNESS
Near Fairport, NY 14450
Dave
Job Details:
07/05/2019
MICROWAVE WHIRLPOOL GMC275PDB6
Replaced magnetron and diode due to not heating . Tested unit after repair . Unit tested good .
Near Pittsford, NY 14534
Dave
Job Details:
07/05/2019
REFRIGERATOR MAYTAG MRT311FFFH00
Refrigerator is in garage. There is some frost build up by the door . Cabinet and gasket are sealing well . Didn't find any issues
Near Rochester, NY 14606
David
Job Details:
07/05/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00
U it is not making ice due to an open ice maker motor. Replaced ice maker. Unit tested and filled. Customer to monitor.