Near Brighton, NY 14610
Tanner
Job Details: 12/04/2020
DRYER WHIRLPOOL WHD5090GW0 Q1 no q2 no q3 noRefastened mounting brackets with oversized screws. Dryer secure to washer.
Near Webster, NY 14580
James
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 1 year extended warranty by jayco. Pinnacle by jayco. Unit leaking from rear of cabinet. Need to uninstall unit to verify leak and check floor damage. Pre order valve. 2 man job. ; ordrng 1 WPW10238100 (valve-inlt)
Near Webster, NY 14580
James
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Icemaker open sensor error. Wires cut at lower hinge. Re soldered wires and applied heat shrink tubing. Cycled and filled icemaker in diagnostics.
Near Rochester, NY 14618
James
Job Details: 12/04/2020
DISHWASHER KITCHENAID KUDE48FXSS4 Leds not turning on since last visit. Disconnected UI and reconnected now unit functions properly. Customer is to monitor if problem persists replace control panel.
Near Rochester, NY 14626
James
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Unit not cooling below 50 degrees. Partial frost pattern. Sealed system leak. ; ordrng 1 W10507884 (compressor) and 1 WP2188823 (evaporator)
Near Rochester, NY 14617
James
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Replaced icemaker and cycled manually.
Near Rochester, NY 14613
James
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Q1 n. Q2 n. Q3 n. Freezer fan makes noise and warm temps in both compartments. Found freezer door not sealing due to screw backing out in lh rail. Tightened rail screws and adjusted door. Ran defrost heater in diagnostics. Left part with customer. If problem persists screws in railings will need to be replaced with larger diameter ones.
Near Canandaigua, NY 14424
Steve
Job Details: 12/04/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Ordering hinges for door not closing. Replaced rail stops for falling rack. ; rqstng P&A on 1 WP8534853 (door hinge RIGHT) and 1 WP8534854 (door hinge LEFT), dspstn on spec-tagged invntry: 1 W10861000 DISPENSER"
Near Rochester, NY 14626
James
Job Details: 12/04/2020
MICROWAVE WHIRLPOOL WMH32519HZ1 Q1 n. Q2 n. Q3 n. Light stays on due to shorted relay. Replaced board and tested. Unit functions properly
Near Victor, NY 14564
Steve
Job Details: 12/04/2020
WASHER WHIRLPOOL WTW4850HW1 Ordering gearcase for rumbling in spin cycle that sounds like marbles. ; ordrng 1 W11454372 (gearcase )
Near Rochester, NY 14616
James
Job Details: 12/04/2020
REFRIGERATOR MAYTAG MFI2569VEM2 Q1 n. Q2 n. Q3 n. Unit not cool due to main control failure. Need. WPW10310240. Parts on back order with no eta. Custome going to wait on repair. 455.65 total.
Near Rochester, NY 14616
James
Job Details: 12/04/2020
REFRIGERATOR WHIRLPOOL 795.79759.901 Freezer door not closing all of the way. Right hand spring lever came out of receiver. Reinstalled door and tested now it seals properly.
Near Pittsford, NY 14534
Steve
Job Details: 12/04/2020
WASHER WHIRLPOOL MVWX655DW2 Found water lines on backwards causing hot water to co e out when cold is chosen. Removed and reinstalled hoses properly.
Near Rochester, NY 14618
Steve
Job Details: 12/04/2020
DISHWASHER AMANA ADB1400AGS1 Replaced right friction pad for broken pad. Left other with customer.
Near Penfield, NY 14526
Evan
Job Details: 12/04/2020
DISHWASHER KITCHENAID KDFM404KPS0 Customer stating unit is producing noise while in use. Ran unit will clear plastic door on front to observe during cycle. Discovered noise is coming from feed tube when upper spray arm is actuated. Ordering feed tube ; ordrng 1 W10872558 (FEED TUBE )
Near Penfield, NY 14526
Steve
Job Details: 12/04/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Replaced evaporator for low charge. The refrigerator is cooling and working as expected.
Near Rochester, NY 14605
Evan
Job Details: 12/04/2020
RANGE WHIRLPOOL WFE505W0JV0 Unit flashing f1e0 code for internal board failure. Replaced control and ran test bake cycle to 350. Unit tested good
Near Rochester, NY 14621
Evan
Job Details: 12/04/2020
RANGE MAYTAG MER6600FZ2 Unit is continually flashing f2e1 for stuck key and also f3e0 for oven sensor open. Took resistance reading of oven sensor. Sensor resistance within range. Ordering control and console ; ordrng 1 W11092468 (CONTROL ) and 1 W11096140 (CONSOLE )
Near Macedon, NY 14502
Evan
Job Details: 12/04/2020
DISHWASHER KITCHENAID KDPE334GPS0 Adjusting feet on unit due to door making contact with cabinet before latch is catching. Adjusted feet and tested for customer. Unit tested good
Near Rochester, NY 14606
Evan
Job Details: 12/04/2020
DISHWASHER MAYTAG MDC4650AWW Replacing wash motor and control due to unit failing to complete cycle and also not cleaning. Replaced both parts and tested unit. Unit tested good
Near Rochester, NY 14624
Evan
Job Details: 12/04/2020
RANGE WHIRLPOOL WEEA25H0HN1 Customer stating that keypad would not respond to commands. Upon inspection discover customer was correct was unable to get unit into diagnostic mode to check for error codes. Replaced console and tested unit. Unit tested good.
Near Rochester, NY 14624
Evan
Job Details: 12/04/2020
WASHER KENMORE 11021102011 Customer stated that unit was failing to spin out properly. Upon inspection discovered motor control fault code was stored. Following tech sheet inspected cam and pulley and belt. All passed inspection. Ran unit on high spin in manual test mode. Unit is spinning out as it should. Cannot replicate issue at this time. Encouraged customer to run load and contact office if issue persists.
Near Rochester, NY 14612
Tanner
Job Details: 12/02/2020
DRYER WHIRLPOOL WGD5100HC0 Q1 no q2 no q3 noComplaint of dryer not drying completely. And error messages. Following stored:F3E2 open or shorted moisture sensorF2E1 HMI stuck keyConfirmed continuity through moisture sensor circuit. When testing in diagnostic unable to get ACU value to read moisture sensor position changes even when jumping moisture sensor circuit with copper wireSR7729406487- Advised that a copper wire jumper should change the sensor value in diagnostic. ACU is bad. ; ordrng 1 W11400355 (ACU)
Near Henrietta, NY 14467
Steve
Job Details: 12/02/2020
REFRIGERATOR WHIRLPOOL KRFF707ESS01 Replaced led driver and found freezer led is shorted. Ordering module ; ordrng 1 W10695459 (module)
Near Rochester, NY 14625
Evan
Job Details: 12/02/2020
OVEN KITCHENAID KSEG700ESS3 Customer stating unit would not operate cooktop Burners on right side of unit. Discovered burned up L2 connector inside harness. ordering harness SR: 7729406010; ordrng 1 W11188445 (HARNESS MAIN ) and 1 W11226786 (COOKTOP HARNESS)
Near Rochester, NY 14610
James
Job Details: 12/02/2020
RANGE JENN AIR JDS9865BDP22 Q1 n. Q2 n. Q3 n. Touch panel only works with specific keys. Unplugged UI and retested and problem persists. Need control panel ; ordrng 1 WP5760M373-60 (panl-cntrl)
Near Fairport, NY 14450
Steve
Job Details: 12/02/2020
DISHWASHER WHIRLPOOL WDT730PAHW0 Found power to heater but element is not heating. Ordering heater. ; ordrng 1 W10518394 (heater)
Near Rochester, NY 14612
James
Job Details: 12/02/2020
OVEN KITCHENAID KEBC208KSS0 Q1 n. Q2 n. Q3 n. Unit not heating and tripped circuit breaker. Broiler melted and shorted to ground. Tested lower oven and preheated it successfully. Need broiler. ; ordrng 1 WPW10207400 (elmnt-brol)
Near Webster, NY 14580
Evan
Job Details: 12/02/2020
WASHER MAYTAG MVWC565FW1 Customer stating that unit is very noisy while in spin and wash basket seems loose. Discovered that wash basket is very loose on gear case shaft. Even after tightening drive hub to basket the basket still has a large amount of play around the shaft. Basket will need to be replaced. Ordering wash basket ; ordrng 1 W10752719 (WASH BASKET )
Near Rochester, NY 14606
Tanner
Job Details: 12/02/2020
WASHER MAYTAG MHW5630HW Q1 no q2 no q3 noComplaint of no operation. F6E3 error. Replaced ACU. Tested via autodiagnostics. Unit tested good.Verbal signature acknowledged
Near Rochester, NY 14612
Tanner
Job Details: 12/02/2020
WASHER MAYTAG MVWC565FW2 Q1 no q2 no q3 no Complaint of no operation after moving unit. Has since resolved. Not enough water. Following stored errors:F0E2 sudsF0E5 off balanceRan autodiagnostics and completed without issue. Confirmed 120VAC to unit. Ran power wash cycle with deep water wash to demonstrate water capacity of unit. Unit filled to expected volume.Customer could not locate receipt. Service call covered under manufacturer warranty based on manufacturer date.
Near Rochester, NY 14611
Tanner
Job Details: 12/02/2020
DRYER WHIRLPOOL WED4815EW1 Q1 no q2 no q3 noReplaced door switch. Tested unit and unit tested good.Verbal signature acknowledged
Near Rochester, NY 14620
Tanner
Job Details: 12/02/2020
WASHER MAYTAG MVWB835DW4 Q1 no q2 no q3 noReplaced lid switch. Tested via autodiagnostics and unit tested good. Verbal signature acknowledged
Near Brighton, NY 14620
Tanner
Job Details: 12/02/2020
WASHER MAYTAG MHW6630HW0 "Q1 no q2 no q3 noSince last service call customer observed unit stuck in final spin in excess of an hour. Unit displays one minute left but would slowly tumble for an hour. Following stored errors,:F8E1 long fillF5E3 unlock failureF5E2 lock failureF0E5 off balance loadUnit can be reading long fill and off balanced load due to overloading. When in final spin off balance error will halt the spin cycle and unit will attempt to balance load. This can cause the extended spin cycle the customer observed. While moving unit to make repair found that drain goes right into floor. Per install instructions drain pipe must be 30 inches off of ground. This unit is losing water as it fills causing long fill and intermittent cycle issues and customer is observing water left in unit as water is siphoning into unit from septic. Load balancing affected when water is not present.Replaced Bellow gasket and door lock. Tested via autodiagnostics and unit tested good. Advised custom
Near Pittsford, NY 14534
Tanner
Job Details: 12/02/2020
DRYER MAYTAG MGDB880BW0 "Q1 no q2 no q3 noComplaint of squeaky noise during use.Inspected unit found idler pulley to be too sticky. Replaced idler pulley and rollers. Lubricated with high temp silicone. Vacuum lint from inner cabinet and duct components. Vent tested unit and tested good. Unit overall testing good. Verbal signature acknowledged; used 1 279640 (PULLEY-IDLER), and 2 349241T (ROLLER-SUPPORT 2PK) from stock"
Near Webster, NY 14580
James
Job Details: 12/02/2020
RANGE JENN AIR JES1450FS0 Q1 n. Q2 n. Q3 n. Broiler drawer not sliding all the way back. Rh rail was damaged. Replaced both rails and tested. Drawer seals against cabinet properly.
Near Rochester, NY 14610
James
Job Details: 12/02/2020
RANGE GE CGS980SEM1SS Q1 n. Q2 n. Q3 n. Unit not turning burner valves when knob is turned. 4 knobs are cracked. Knobs are 50-70 each. Customer opted not to repair.
Near Caledonia, NY 14423
Steve
Job Details: 12/02/2020
DISHWASHER KITCHENAID KDTM404EBS3 Replaced ui and control for erratic operation and stopping mid cycle. The dishwasher tests good
Near Rochester, NY 14624
James
Job Details: 12/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Q1 n. Q2 n. Q3 n. Right hand door gasket torn and not sealing. Replaced door gasket and molded with heat gun. One year warranty on repair.
Near Rochester, NY 14618
James
Job Details: 12/02/2020
REFRIGERATOR KITCHENAID KRFC302EBL00 Q1 n. Q2 n. Q3 n. Complaint of unit not making ice and moisture inside of fresh food section. Icemaker was turned off. Turned on icemaker and it cycled and filled properly. Checked door gaskets for moisture issue. Turned on moisture control setting. Customer is to monitor.
Near Rochester, NY 14626
James
Job Details: 12/02/2020
MICROWAVE MAYTAG MMV4206FZ2 Q1 n. Q2 n. Q3 n. Unit gives door open error. Replaced door switches and tested. Unit functions properly. ; used 1 W11244490 (INTERLOCK) from stock
Near Penfield, NY 14526
Evan
Job Details: 12/02/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Customer stated that gasket for both fridge doors has ripped. Discovered this was correct magnets for both door are coming through gasket. Replaced gaskets for both doors. Unit tests good
Near Fairport, NY 14450
Steve
Job Details: 12/02/2020
OVEN KITCHENAID KDRS467VSS05 Found left front gas valve had loosened screws that was holding shaft and switch causing loose knob. Tightened screws and knob tests good.
Near Ontario, NY 14519
Evan
Job Details: 12/02/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replacing control and UI due to unit failing to respond to commands. Replaced both parts. Ran diagnostic cycle. Unit tested good
Near Rochester, NY 14626
James
Job Details: 12/02/2020
WASHER MAYTAG MVW6230RHW0 Replaced gearcase and clutch. Calibrated and started cycle. Unit is functioning properly. ; dspstn on spec-tagged invntry: 1 W10721967 CAM
Near Ontario, NY 14519
Evan
Job Details: 12/02/2020
WASHER MAYTAG MVWB766FW0 Customer stated unit would continually run after console shut off. Discovered f9e1 code stored. Attempted to test drain pump could hear pump impeller spinning but no water would exit machine. Removed pump to inspect. Did not find any debris in pump. Reassembled unit and tested again. Unit now draining as it should. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 12/02/2020
RANGE JENN AIR SEG196 Customer stating that unit is failing to regulate temperature correctly. Thermostat is causing issue. Replaced thermostat and tested unit. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 12/02/2020
WASHER WHIRLPOOL WTW8540BW1 Customer stated that unit was very noisy while in spin. Upon inspection discovered that bearing was failing causing issue. Replaced bearing with bearing kit. Also cleaned machine. Reassembled unit and tested. Unit tested good ; dspstn on spec-tagged invntry: 1 W10435302 BEARING
Near Webster, NY 14580
Evan
Job Details: 12/02/2020
OVEN JENN AIR JGS9900BDB Customer stated that unit was failing to run bake cycle. Discovered ignitor was causing issue. Replaced ignitor. Tested unit. Unit tested good ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
Near West Henrietta, NY 14586
Steve
Job Details: 12/02/2020
WASHER WHIRLPOOL MHW8630HC0 Replaced soap dispenser for leaking. The dispenser tested good in diagnostics.
Near Fairport, NY 14450
Steve
Job Details: 12/02/2020
RANGE WHIRLPOOL WFE550S0HV1 Replaced cooktop for thermal crack on left front burner.
Near Webster, NY 14580
Evan
Job Details: 12/02/2020
DRYER WHIRLPOOL WGD5000DW3 Customer stated that unit was not drying items. Discovered that vent is severely clogged. Removed vent and observed unit cycle heat on and off. Unit is working as it should. Once vent is cleared machine will function as it’s supposed to. Unit tested good
Near Pittsford, NY 14534
Steve
Job Details: 12/02/2020
DISHWASHER WHIRLPOOL KDFE104HWH1 Found trim under the dishwasher was broken and hitting the door when closing. Fastened trim for customer and door is closing and opening properly
Near Fairport, NY 14450
Steve
Job Details: 12/02/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Replaced led driver for shorted driver. The ice maker was not producing ice. Found the fill tube was frozen. The fill tube heater is controlled by the led driver that was replaced today.
Near Pittsford, NY 14534
Steve
Job Details: 12/02/2020
DISHWASHER WHIRLPOOL GU2455XTSB3 Replaced gasket and latch for customer. The dishwasher tests good.
Near Spencerport, NY 14559
Dave L
Job Details: 11/28/2020
REFRIGERATOR WHIRLPOOL WRF560SMYB04 Customer informed me of cancelation at the door.
Near Rochester, NY 14626
Dave L
Job Details: 11/28/2020
DISHWASHER MAYTAG MDB9959SKZ0 "Console area is damaged. Ordering parts; rqstng P&A on 1 W11367093 (Panel), ordrng 1 W11102920 (Light pipe) and 1 W11109170 (Console) and 1 W11265187 (Seal)"
Near Rochester, NY 14615
Dave L
Job Details: 11/28/2020
OVEN WHIRLPOOL WFE510S0AB Found oven sensor reading 140-240 degrees at room temperature. Front left burner always on high. Quoted for sensor and switch. Customer is going to think about the repair and will let us know. 369.15; rqstng P&A on 1 WPW10434452 (Switch) and 1 WPW10181986 (Sensor)
Near Rochester, NY 14620
Dave L
Job Details: 11/28/2020
REFRIGERATOR MAYTAG MRT118FFFH05 Customer is experiencing freezing temperatures in the fresh food section. Also is dealing with temperature swings of 20-30 degrees in the freezer. Found freezer at 0 and ff at 30. Temperature setting was set to its coldest setting. Removed evaporator cover to inspect front pattern. Found a full frost pattern. Set freezer to max and fresh food to recommended. Ordering control and fresh food thermistor. ; ordrng 1 W11353815 (Control) and 1 W10838965 (Thermistor)
Near Rochester, NY 14621
Dave L
Job Details: 11/28/2020
REFRIGERATOR WHIRLPOOL ED2FHEXVB01 Found water dripping from a frozen over air return near fresh food crispers. The ice build up is significant. The only way to properly thaw is to let the unit defrost for 48 hours. The ice has migrated between the liner and cabinet insulation. If this isnt allowed to defrost the issue will return. Customer agreed to let the unit thaw.
Near Rochester, NY 14621
Dave L
Job Details: 11/28/2020
RANGE WHIRLPOOL WFG505M0BW2 Installed burner heads.
Near Rochester, NY 14617
Dave L
Job Details: 11/28/2020
WASHER MAYTAG MVWC465HW2 Unit is leaking from a hole in the side of the tub. The outer tub will need to be replaced ; ordrng 1 W10371566 (Outer tub)
Near Rochester, NY 14612
Dave L
Job Details: 11/28/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Took pictures of water damage to the floor around the refrigerator and in the basement. Pulled water line through the floor and left it sitting in a bucket so there would be no chance of further floor damage if the needle valve were to fail before it is replaced. The subfloor under the refrigerator is still wet and is dripping from the ceiling in the basement. ; O-emld tckt
Near Rochester, NY 14612
Dave L
Job Details: 11/28/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Replaced control. Led lights on the sides came back but there is still a short in upper module. Ordering modules; ordrng 1 W11205082 (Module) and 1 W10695459 (Module)
Near Honeoye Falls, NY 14472
Steve
Job Details: 11/28/2020
WASHER WHIRLPOOL MHW7000XG0 Found the bearing is bad and has slow drain. The cost of the repair will outweigh cost of new machine.
Near Victor, NY 14564
Steve
Job Details: 11/28/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Found the freezer fan was vibrating at high speed. Removed fan and adjusted fan. The noise is now gone.
Near Victor, NY 14564
Steve
Job Details: 11/28/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Found pantry temp setting was set at coldest setting. Turned to warmest setting and restricted hole behind drawer to prevent freezing in fresh food section.
Near Victor, NY 14564
Steve
Job Details: 11/28/2020
WASHER MAYTAG MVWX655DW1 "Replaced gearcase, washplate, belt and cam for loud gearcase and basket shaking. The washer tested good. ; dspstn on spec-tagged invntry: 1 W11035751 GEARCASE , used 1 W10721967 (CAM) from stock"
Near Farmington, NY 14425
Steve
Job Details: 11/28/2020
DISHWASHER GE GDT580SMF2ES Replaced float switch for not allowing dishwasher to heat.
Near Penfield, NY 14526
James
Job Details: 11/28/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 Replaced ice door and icemaker. Checked that damper was sealing. Customer is to monitor.
Near Webster, NY 14580
James
Job Details: 11/28/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Q1 n. Q2 n. Q3 n. Unit not making ice. Freezer at 4 degrees. Icebox at 22 degrees. Icebox fan not running but will run in diagnostics. Ice level sensor test failed. Power to emitter and receiver board. Reset power and led will not power on. Need emitter and receiver ; ordrng 1 W10870822 (cntrl-elec) and 1 W10898445 (cntrl-elec)
Near Webster, NY 14580
James
Job Details: 11/28/2020
REFRIGERATOR WHIRLPOOL WRSA71CIHN00 Replaced parts and tested in diagnostics. New damper is almost silent when opening
Near Webster, NY 14580
James
Job Details: 11/28/2020
REFRIGERATOR KITCHENAID KRFC704FBS02 Replaced cover and control. Defrosted evap and drain.
Near Rochester, NY 14617
James
Job Details: 11/28/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Unit dead and not cooling. Found l1 shorted to ground and causing control to power off. Traced wire and believe issue is within molex connector near compressor. Called tech line Ref 7729384209; ordrng 1 W11218259 (HARNESS) and 1 WPW10503278 (refer elect cont brd)
Near Webster, NY 14580
James
Job Details: 11/28/2020
MICROWAVE JENN AIR JMW3430DS02 Replaced micro wave appliance manager and tested. Microwave functions properly. Could not get unit to connect to jennair app. Advised customer to contact customer service
Near Rochester, NY 14626
James
Job Details: 11/28/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replaced evap fan and blade and verified operation.
Near Rochester, NY 14609
Tanner
Job Details: 11/28/2020
WASHER WHIRLPOOL WFW6620HW0 Q1 no q2 no q3 noReplaced dispenser with updated assembly. Tested unit and unit tested good. Repair covered under manufacturer warranty.Verbal signature acknowledged.
Near Rochester, NY 14610
Tanner
Job Details: 11/28/2020
WASHER AMANA NTW4516FW3 Q1 no q2 no q3 noLid will not unlock. Replaced lid lock assembly. Tested unit via autodiagnostics and unit tested good. Verbal signature acknowledged; used 1 W11307244 (LATCH) from stock
Near Fairport, NY 14450
Tanner
Job Details: 11/28/2020
WASHER MAYTAG MVW7230HW0 Q1 no q2 no q3 noComplaint of unit making noise. Displaying error message. Following stored errorsF0E7 load detected during clean cyckeF 0E5 off balance loadF0E9 off balance load detected after intervention.Customer provided video of noise. The noise is the unit shifting between agitation/spin. Slider is spring loaded and does make a thump. Ran autodiagnostics cycle and completed without issue. Calibrated unit. If F0E7 error continues during clean washer cycle return with ACU. Went over user and care and loading procedure with customer.
Near Rochester, NY 14612
James
Job Details: 11/28/2020
WASHER WHIRLPOOL WFW92HEFW0 Replaced valve and hoses customer supplied. Complaint of load and go not working. Ohmed out motor at 1600ohms. Tested unit in diagnostics and stepper motor functions properly. Customer is to monitor.
Near Lima, NY 14485
Steve
Job Details: 11/28/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Ordering new ice maker and ui for persistent no ice production. ; ordrng 1 W11089931 (panel-ui) and 1 W11294907 (ice maker )
Near Rochester, NY 14623
Tanner
Job Details: 11/28/2020
WASHER MAYTAG MHW8630HC3 Q1 no q2 no q3 noComplaint of door not closing properly. Tested door and door closes however not snug. Opens too easily. Ordering new catch and strike; ordrng 1 W11316914 (Strike) and 1 W11316250 (Lock/catch)
Near Rochester, NY 14624
Tanner
Job Details: 11/28/2020
DRYER MAYTAG MED5630HW1 Q1 no q2 no q3 noComplaint of noise during use. Ran unit and and drum is scraping against side of cabinet.Disassembled and reassembled unit. Tested with garments present and unit tested good. Advised customer to monitor and if noise returns then replace drum. Drum is slightly oblate.
Near Rochester, NY 14626
Tanner
Job Details: 11/28/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Water line is in tact however water supply valve is missing. No other visual defects. Replaced inlet valve. Unit can return to sales floor; used 1 W11175771 from stock
Near Rochester, NY 14612
Dave L
Job Details: 11/28/2020
WASHER WHIRLPOOL MVWB835DW Unit is intermittently displaying lid lock fault. Lock tested ok in diagnostics. Suspecting an intermittent issue with the switch in the lock assembly. Quoted 337.78 to replace the lid lock. The customer is undecided and will let us know ; dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY
Near Rochester, NY 14625
Evan
Job Details: 11/28/2020
DISHWASHER KITCHENAID KDPE234GPSO Unit was not draining again. Discovered another piece of glass inside drain pump causing issue. Removed glass. Cleared drain line. Unit tested good
Near Fairport, NY 14450
Evan
Job Details: 11/28/2020
DRYER GE GFDM240EL0WW Replacing drum sleeve due to unit running very noisy while in spin. Replaced drum sleeve. Tested unit. Unit tested good
Near Henrietta, NY 14467
Evan
Job Details: 11/28/2020
DRYER MAYTAG MEDX655DW "Customer stated that unit will not heat. Discovered that heating element tested open. Ordering element ; ordrng 1 279838 (HEATING ELEMENT ), dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL"
Near Geneseo, NY 14454
Steve
Job Details: 11/28/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Tightened freezer door handle.
Near Rochester, NY 14612
Tanner
Job Details: 11/28/2020
WASHER WHIRLPOOL WTW6120HW0 Q1 no q2 no q3 noComplaint of detergent not dispensing. Ran dispenser in diagnostic and detergent pump works. Detergent concentrate set at 10x . This will dispense the least amount of soap as the machine is accounting for a more concentrated detergent. Adjusted down to 2x. Unit doses detergent throughout wash cycle to avoid sudsing. Advised customer to disable load and go and manually add detergent if they desire more soap.
Near Dansville, NY 14437
Steve
Job Details: 11/28/2020
FREEZER WHIRLPOOL WRS311SDHM05 Replaced compressor four noisy compressor. Replaced drier for leaking drier. The refigerator is cooling.
Near Rochester, NY 14605
Evan
Job Details: 11/28/2020
RANGE WHIRLPOOL WFE505W0HW1 Customer stated that front right burner wasn’t working. Discovered that infinite switch was causing issue. Ordering switch ; ordrng 1 WP3149400 (INFINITE SWITCH )
Near Irondequoit, NY 14617
Evan
Job Details: 11/28/2020
DRYER MAYTAG MGDC465HW0 Customer stated that unit was producing noise coming from the front of the dryer. Upon inspection discovered that felt seal was not seated properly causing rim of drum to make contact with front bulkhead. Reseated felt seal and tested unit. Unit tested good
Near Rochester, NY 14609
Evan
Job Details: 11/28/2020
WASHER MAYTAG MVWB300WQ2 cusotmer stated to unit is experiencing same issue. Discovered that rotor bolt had come loose again. Retightened bolt and tested unit again. Unit now spinning out as it should. Advised customer if issue persists rotor cover will need to be replaced. Quote for rotor (280146 )Rotor Cover $216.00Tax $ 17.28Total $233.28
Near Irondequoit, NY 14609
Tanner
Job Details: 11/28/2020
WASHER MAYTAG MHW6630HW0 Q1 no q2 no q3 noComplaint of poor wash quality. Has to wash one load twice to achieve. Not entirely wet. No stored errors. Ran autodiagnostics and completed without issue. Tested water valves and tested good. Customer complaint consistent with stand pipe service pointer. Inspected drain and drain hose fits snug into stand pipe. No air gap may be causing water to be siphoned out of machine or drain water being siphoned back in causing soiled garments. Moved drain hose to adjacent utility sink. If complaint continues return to replace ACU and pressure switch.
Near Rochester, NY 14609
Evan
Job Details: 11/28/2020
DISHWASHER WHIRLPOOL MDC4650AWB3 Customer stated that glass had broken inside unit and wanted glass removed. Removed glass and tested unit. Unit draining as it should. Unit tested good
Near , NY
Evan
Job Details: 11/27/2020
DRYER WHIRLPOOL LGR6646BW1 "Customer stated that unit was failing to heat. Discovered flame sensor tested open. Ordering flame sensor ; ordrng 1 WP338906 (FLAME SENSOR ), dspstn on spec-tagged invntry: 1 279834 COIL KIT"
Near Henrietta, NY 14467
Steve
Job Details: 11/27/2020
MICROWAVE MAYTAG MMV4206FZ0 "Sr# 7729368860 Customer states the vent light bulb is persistently blowing. Ordering socket and bulb. Customer states the unit is having door close errors when trying to start unit intermittently. Tested unit with glass of water in it many times and it always started as expected. Called tech line to document. ; ordrng 1 8206232A (lamp 40 watt) and 1 W10210871 (holder,lamp)"
Near Marion, NY 14505
James
Job Details: 11/27/2020
FREEZER JENN AIR JBZFL18IGX00 Q1 n. Q2 n q3 n. Freezer at 80 degrees. Complaint of icemaker not functioning beforehand. First time inspecting this model. Customer had unit serviced prior and reported hearing arcing near kick panel. Tested fridge and freezer and individual components passed in diagnostics. Icemaker failed motor test. Reset power and freezer began cooling. Need power board for intermittent operation and icemaker. ; ordrng 1 W11234554 (icemaker) and 1 W11302062 (cntrl-elec)
Near Rochester, NY 14608
Tanner
Job Details: 11/27/2020
DRYER WHIRLPOOL WED5620HW1 Q1 no q2 no q3 noComplaint of no operation and poor drying. Turned unit on and unit immediately started a dry cycle on its own. Struggled to cancel. Unit has stuck key on start button causing customer to not be able to power on unit when it's reading the start key being down. Vent tested unit and unit tested poorly. Vent was too long and deep bend caused water to accumulate in vent. Trimmed vent. Ordering new UI.; ordrng 1 W11314470 (User Interface)