Near Rochester, NY 14625
David
Job Details: 06/14/2019
FREEZER WHIRLPOOL KRFC302EPA "Customer is seeing low ice production and ice cubes are hollow, indicating low water pressure. Water line was slightly kinked. Pulled out fridge and unlinked hose and pulled water line from the basement. Checked water flow into icemaker."
Near Rochester, NY 14626
David
Job Details: 06/14/2019
RANGE KITCHENAID KSDG950ESS1 Found that the connector near the control had the neutral backed out and was not making a good connection. Repaired connection. Fan tested good.
Near Webster, NY 14580
Evan
Job Details: 06/14/2019
OVEN JENN AIR JJW3430DP00 Customer stated that while running a bake cycle unit displayed F2E0 error code for keypad being disconnected. Power was shut off to unit upon arrival. Turned power back on unit was still displaying code. Replaced keypad and ensured all connectors were seated properly. Tested panel and all functions. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 06/14/2019
WASHER MAYTAG MAV7501EWW Customer stating unit is very loud in spin after repair. Ran unit on normal cycle. During agitation could hear noise customer was referring too. Main bearing inside transmission has gone bad. Customer does not want to proceed with repair. Customer to be reimbursed for drain pump install.
Near Webster, NY 14580
Evan
Job Details: 06/14/2019
DISHWASHER KITCHENAID KUDS35FXBL8 Replacing adjusters due to top rack falling causing rack not to slide in and out of cabinet. Replaced adjusters also tightened door handle. Ran diagnostic cycle. Customer had error code for cool water coming into machine. Recommending running hot water at sink before starting cycle. Also recommending use of rinse aid to assist with drying.Unit tested good otherwise
Near Webster, NY 14580
Evan
Job Details: 06/14/2019
RANGE WHIRLPOOL GW397LXUS06 "Replacing control , control panel and switch membrane due to unit not accepting commands on user interface. Key pad was not functioning and customer could not select bake or broil cycle. Replaced all parts listed. Tested keypad to confirm function. Unit tested good"
Near Williamson, NY 14589
Evan
Job Details: 06/14/2019
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Customer stating that fridge door was not shutting properly. Door would not close on it’s own unless force was applied to shut door. Unit needs feet adjusted. Adjusted feet for customer. Raised front of unit. Doors are now shutting as they should. Unit tested good
Near Pittsford, NY 14534
Dave
Job Details: 06/14/2019
DISHWASHER KITCHENAID KDFE104DSS2 "F9E1 error code diverter can't find position. User interface was not being responsive and not waking up when touched . Ran in auto diagnostics .wash pump turned on was working when it went to the next cycle it turned off . Wash pump is leaking. Ordering user interface WPW10537336, control W10854215 . Bring wash pump in case WPW10605057. ; rqstng P&A on 1 W10854215 (cntrl-elec) and 1 WPW10537336 (panel-cntl), dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"
Near Pittsford, NY 14534
Evan
Job Details: 06/14/2019
WASHER MAYTAG MVWB835DW4 Replacing gear case and rotor due to unit making loud grinding while agitating. Replaced gear case . Replaced rotor ran calibration cycle Ran diagnostic cycleUnit tested good
Near Macedon, NY 14502
Evan
Job Details: 06/14/2019
DRYER MAYTAG MEDC415EW1 Customer stated that unit would not run but drum light was still on. Upon inspection discovered that thermal fuse tested open. This is causing issue. Replaced thermal fuse. Ran test cycle. Unit tested good ; used 1 WP3392519 (FUSE-THERMAL) from stock
Near Webster, NY 14580
Evan
Job Details: 06/14/2019
WASHER WHIRLPOOL WTW8500DC1 Customer stated that unit was flashing error code f3e1( pressure system fault) unit also was displaying F6e2 error code (UI cannot hear ACU) attempted to run test cycle unit would continually flash f3e1 code while attempting to do so. Replaced control. Ran diagnostic cycle. Ran calibration cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 WP353244 HOSE
Near Geneseo, NY 14454
Steve
Job Details: 06/14/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Found spray arm was getting stuck causing the dishwasher to leak. Removed and reassembled. The dishwasher tested good
Near Lyons, NY 14489
Steve
Job Details: 06/14/2019
REFRIGERATOR FRIGIDAIRE FFTR1621QB2 Re diagnosed the refrigerator. The unit would start and then shut off shortly after. Put a main control it to see if it's a board problem. Same result. Did not replace. Tested compressor and found low charge but the compressor shouldhave been running full time but was off and cold like it was not trying to run. Added refrigerant to see if that made a difference. If problem persist replace refrigerator.
Near Hemlock, NY 14466
Steve
Job Details: 06/14/2019
WASHER MAYTAG MVWB765FW3 Replaced user interface for no response at ui. The washer tasted good.
Near Geneva, NY 14456
Steve
Job Details: 06/14/2019
DISHWASHER WHIRLPOOL WDTA50SAH0 "Found only a stuck key error code in diagnostics. Tested dishwasher in diagnostics and it functioned as expected. The heater turned on. Found no rinse agent in dishwasher. Customer is complaining of dishes not drying. Told customer to run hot water at sink, use rinse agent and use high temp wash. Customer was argumentative and I left."
Near Rochester, NY 14612
Shaiman
Job Details: 06/14/2019
DRYER WHIRLPOOL MGD5630HW0 Customer is concerned about condensation in the UI and unit shutting off intermittently. Replacing control and UI.; ordrng 1 W11310057 (UI) and 1 W11350257 (ACU)
Near Rochester, NY 14607
Shaiman
Job Details: 06/14/2019
DISHWASHER WHIRLPOOL KUDS35FXSSA "Unit powers on and fills, but will not spray. Motor should be replaced. Replacing adjusters under S Code. S-Code: S23010; ordrng 1 W10712394 (ADJUSTER KIT) and 1 WPW10780877 (SUMP)"
Near Shortsville, NY 14548
Steve
Job Details: 06/14/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Replaced condenser fan motor for blade falling off causing excessive noise and not cooling properly. The refrigerator tested good.
Near Rochester, NY 14624
David
Job Details: 06/14/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Door was squeaking. Lubricated washer on the ff door. Door closes nicely without squeak.
Near Rochester, NY 14624
David
Job Details: 06/14/2019
REFRIGERATOR WHIRLPOOL WRF989SDAH00 Unit has a plugged drain tube. Moved ice from fresh food and cleaned drain tube. Operating ok.
Near Lima, NY 14485
Dave
Job Details: 06/14/2019
WASHER KENMORE 110.2810231 Washer bearing has failed and is leaking . Quoted customer for repair. She is going to speak with husband about it and possibly buy a new washer .
Near North Chili, NY 14514
Shaiman
Job Details: 06/14/2019
WASHER AMANA NTW4516FW2 Replaced harness unit testing good.
Near Churchville, NY 14428
David
Job Details: 06/14/2019
REFRIGERATOR KITCHENAID KRFC300ESS01 Replced. doors due to rust. Unit tested good.
Near Rochester, NY 14606
Shaiman
Job Details: 06/14/2019
DRYER MAYTAG MEDB766FW0 "Past time frame, customer request to come back another day. Left parts with customer.; schdld next appmnt for 6/20 THU !"
Near Fairport, NY 14450
Dave
Job Details: 06/14/2019
DISHWASHER KITCHENAID KDTE104EBL0 "Bottom rack wheel was not in the right position so the rack would not coming in and out . Cleaned filters . And ran unit in auto diagnostics. No error codes . Washer tested good . Best settings to run Pro wash , high temp and heat dry . Run hot water sink prior to running unit ."
Near Town of Pittsford, NY 14534
Dave
Job Details: 06/14/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 Found the drain to the freshfood evap was frozen up .defrosted drain . Water is now draining as it should . Defrost evap . Tested all thermistors tested good .
Near Henrietta, NY 14467
Dave
Job Details: 06/14/2019
REFRIGERATOR AMANA ABB2224BRW00 Freezer evap frozen . Called techline SR 7725093713 checked power come from jazz board to heat . Is working . Checked heater at control . Checked bi metal at control was open . Defrosted evap . Found loose connection at bi metal . Re did connections . Tested unit . Tested good . Drip pan did over flow . Cleaned up water .
Near West Henrietta, NY 14586
Dave
Job Details: 06/14/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Ice maker fill tube frozen . Found the water pressure. Was s little slow . Took out the water filter and is flowing better now . There is new houses going in and is possible debris is making the water filter go fast then expected. Checked for leaks at water valve will it was on and check for leaks valve when ice maker cycled . No leaks . Defrosted unit to see if leaking is from drip pan and it is not . Customer is going to monitor unit .
Near Rochester, NY 14624
Dave
Job Details: 06/14/2019
DRYER WHIRLPOOL LER8858EQ1 Dryer was not turning on found the thermal fuse was blown . Replaced fuse . Checked element tested good . Checked high limit tested good . Unit tested good .; used 1 WP3392519 (FUSE-THERMAL) from stock
Near Rochester, NY 14617
Shaiman
Job Details: 06/14/2019
DISHWASHER WHIRLPOOL WDF540PADB2 "Drain hose was clogged causing unit to not drain. Cleaned hose, unit testing good."
Near Rochester, NY 14609
Shaiman
Job Details: 06/14/2019
DRYER MAYTAG MGDC215EW2 Replaced blower wheel. Unit testing good.
Near Churchville, NY 14428
Dave
Job Details: 06/14/2019
RANGE KITCHENAID KSDG950ESS0 F9E0 miss wired error code . Cleared error codes .Reseated all wires to control. Made sure that the plug to the outlet is pushed all the way in. The down draft wires are all correct . Installed in user interface . Reset control . Ran in auto test it passed . Heated oven to 350 is working as expected.
Near Pittsford, NY 14534
Evan
Job Details: 06/14/2019
OVEN WHIRLPOOL RBD275PDQ14 Customer stated that display had gone blank but keypad still was beeping when selecting buttons. Upon inspection discovered silver migration on ribbon cable from UI to control. This is cause for issue. Control is no longer made for this machine. Waiving service call fee as courtesy per JM
Near Avon, NY 14414
Dave
Job Details: 06/14/2019
RANGE AMANA AGR6603SFW1 Replaced right hinge due to the rivet inside failing. Tested door tested good . Left the other part with customer.
Near Brockport, NY 14420
David
Job Details: 06/14/2019
REFRIGERATOR KITCHENAID KFIS29BBBL00 Replaced evaporator and dryer due to unit not cooling. Unit began. Cooling after install. S71233
Near Webster, NY 14580
Evan
Job Details: 06/14/2019
WASHER WHIRLPOOL WTW8500DC1 Customer stated that unit was flashing error code f3e1( pressure system fault) unit also was displaying F6e2 error code (UI cannot hear ACU) attempted to run test cycle unit would continually flash f3e1 code while attempting to do so. Replaced control. Ran diagnostic cycle. Ran calibration cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 WP353244 HOSE
Near Churchville, NY 14428
Shaiman
Job Details: 06/13/2019
DRYER WHIRLPOOL WED9300VU1 "Customer concerned about extended dry times, P70 showing on display, and a burning smell. F31 & F70 stored. Suspecting the smell is coming from a clogged vent considering the unit failed vent test. L1 & L2 are sending 240v combined 120v each. Suggesting customer to have vent cleaned. Replacing control.; schdld next appmnt for 6/12 WED !"
Near Fairport, NY 14450
Evan
Job Details: 06/13/2019
MICROWAVE WHIRLPOOL WMH31017HS2 "Customer stated unit was continually blowing bulb underneath unit. Upon inspection discovered that socket was not getting power. Ordering control ; ordrng 1 W10892389 (CONTROL ), dspstn on spec-tagged invntry: 1 W10269458 SWITCH and 1 W10269460 SWITCH"
Near Rochester, NY 14626
Dave
Job Details: 06/13/2019
REFRIGERATOR AMANA ABB1921BRW00 Checked temperatures in unit . Freshfood section was a little warm freezer was as well . Found frost on evaporator .checked freshfood thermistor and freezer both tested good . Ran unit in test one in diagnostics. Heater turns on . Defrosted unit . Checked door gaskets sealing good . Customer will monitor
Near Rochester, NY 14626
Dave
Job Details: 06/13/2019
REFRIGERATOR WHIRLPOOL WRT511SZDM Some ice build up in freezer by door . Checked door seal and is sealing . Heated up gaskets on freezer and fresh food door . Made sure there was a good seal . Adjusted the freezer damper to recommend and fresh food to recommend.
Near Rochester, NY 14624
Steve
Job Details: 06/13/2019
FREEZER WHIRLPOOL WRX735SDHZ01 The temps in the fresh food section are set to 41. The temps are 31 on center shelf. The thermistor tested good. Ordering damper and main control. ; ordrng 1 W11043763 (cntrl-elec) and 1 WP67006341 (gasket) and 1 WPW10196393 (damper control assy)
Near Rochester, NY 14621
Dave
Job Details: 06/13/2019
REFRIGERATOR GE GTH18DBRCRCC Replaced start device due to compressor not starting and the overload getting hot . Tested unit tested good .
Near Rochester, NY 14616
Shaiman
Job Details: 06/13/2019
DRYER MAYTAG MGDC300XW3 "Customer concern that the dryer is not heating. Vent tested good. Observed the ignition cycle; after cycling on 3 times, ignitor would glow but no flame. Suspecting bad gas valve. Replacing valve.; ordrng 1 WP8318277 (GAS VALVE), dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT"
Near Rochester, NY 14609
Dave
Job Details: 06/13/2019
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Found freezer frozen and condensation inside fresh food section. Defrosted freezer . Called techline SR7725081737 . Was sealing unit and found the liner by the kick plate was falling off where the rivets failed to hold . Techline deemed unit unrepairable .
Near Rochester, NY 14622
Shaiman
Job Details: 06/13/2019
WASHER WHIRLPOOL WTW7800XW4 "Customer concern unit is not finishing cycles. flashes a DU code, then shuts off. Lid is broken and will not stay shut causing the lid lock code. Replacing lid. ; ordrng 1 WPW10349235 (LID)"
Near Fairport, NY 14450
Dave
Job Details: 06/13/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 Freezer temperatures were 14 degrees . Found frost on evaporator. Checked all thermistors . Tested good . Checked heater . Heater turned on and defrosted. Change defrost mode from adaptive to basic .tested unit . Tested good . Customer will monitor ; dspstn on spec-tagged invntry: 1 W11033168 HARNESS
Near Fairport, NY 14450
Dave
Job Details: 06/13/2019
REFRIGERATOR WHIRLPOOL TC18NL Drain tube was frozen . Thawed drain tube . Advised to leave unit off to defrost if problem occurs again .
Near Rochester, NY 14612
David
Job Details: 06/13/2019
RANGE KITCHENAID KSIB900ESS2 Replaced scratched cooktop
Near Webster, NY 14580
David
Job Details: 06/13/2019
REFRIGERATOR MAYTAG MFT2976AEW00 Replaced evaporator and dryer due to a refrigerant leak. Repaired cracked icemaker fill tube. Customer to monitor.
Near Fairport, NY 14450
Dave
Job Details: 06/13/2019
REFRIGERATOR KITCHENAID KBFC42FTS07 Ice maker not working . Checked optics to ice maker and are working. Checked power to ice maker there is power going to ice maker . Ordering ice maker WPW10277450. Right hinge loose that pushes then door switch is loose . Loc tite and tighten screw . Tested good . Door on freezer was not closing correctly . Adjust the door and heated freezer gasket . Freezer is now close as expected. ; ordrng 1 WPW10277450 (icemaker)
Near Webster, NY 14580
David
Job Details: 06/13/2019
REFRIGERATOR WHIRLPOOL WRS342FIAB00 Replaced led lights due to flickering lights. Unit tested good.
Near Webster, NY 14580
David
Job Details: 06/13/2019
REFRIGERATOR WHIRLPOOL WRX735SDBMOO Entered payment v ; used 1 W10882923 (ICEMAKER) from stock
Near Penfield, NY 14526
David
Job Details: 06/13/2019
REFRIGERATOR MAYTAG MSS26C6MFZ Unit is freezing items when the unit is loaded. But is operating properly when not full. Called tech line to document. Sr7725084966 replaced noisy damper
Near Rochester, NY 14626
David
Job Details: 06/13/2019
REFRIGERATOR WHIRLPOOL GX2FHDXVQ02 Compressor is staying on In defrost due to a stuck relay. Replaced jazz board. Customer is going to defrost. ; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ
Near Honeoye Falls, NY 14472
Dave
Job Details: 06/13/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Refrigerator not cooling . Needs sealed system work. Ordering evaporator W11256565 , compressor W10507884 , ordering dryer WPW10143759 , 876765; ordrng 1 876765 (mtg kit) and 1 W10507884 (compressor) and 1 W11256565 (evaporator) and 1 WPW10143759 (dryer), dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ"
Near Spencerport, NY 14559
Shaiman
Job Details: 06/13/2019
DRYER MAYTAG MGDC465HW0 customer concerned about a scraping noise. replace idler and belt. customer is satisfied.; used 1 4392065 (REPAIR KIT) from stock
Near Webster, NY 14580
Evan
Job Details: 06/13/2019
WASHER MAYTAG MAV7501EWW Replacing drain pump due to bearing inside pump failing causing unit to produce loud clicking noise while in spin. Replaced pump. Ran test cycle. Unit tested good
Near Rochester, NY 14618
Evan
Job Details: 06/13/2019
WASHER MAYTAG MHW3505FW1 Customer stated unit was showing f1E2 error code (motor control fault). Ran test 3 on tech sheet motor circuit test. Discovered that j10 connector was not fully seated on ACU. This is causing issue. Reseated connector . Ran multiple diagnostic cycles. Unit completing cycles as it should. Unit tested good
Near Webster, NY 14580
Evan
Job Details: 06/13/2019
RANGE WHIRLPOOL GW397LXUS06 Opened control panel to install. Panel did not have switch membrane attached to it. Ordering membrane ; ordrng 1 WPW10207928 (SWITCH MEMBRANE )
Near Honeoye Falls, NY 14472
Evan
Job Details: 06/13/2019
DISHWASHER KENMORE 665.13733K601 Customer stated they could not select start button or cancel button. Removed control panel and unplugged UI from control. Shut off power at breaker to reset control. After resetting breaker and reconnecting UI to main control. Buttons were now functioning. Ran test cycle to confirm function. Unit tested goodDid advise customer that replacement keypad is on back order from factory if issue is to persist. Collecting service call fee
Near Pittsford, NY 14534
Evan
Job Details: 06/13/2019
DISHWASHER KITCHENAID KUDE20FBSS0 Customer stated that upper rack was falling. Upon inspection discovered that adjuster wheels had broken off causing issue. Replaced adjusters unit tested good ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
Near Churchville, NY 14428
Shaiman
Job Details: 06/13/2019
DRYER WHIRLPOOL WED9300VU1 "Customer concerned about extended dry times, P70 showing on display, and a burning smell. F31 & F70 stored. Suspecting the smell is coming from a clogged vent considering the unit failed vent test. L1 & L2 are sending 240v combined 120v each. Suggesting customer to have vent cleaned. Replacing control.; schdld next appmnt for 6/12 WED !"
Near Rush, NY 14543
Steve
Job Details: 06/13/2019
REFRIGERATOR MAYTAG MFF2558VEM10 Replaced ice maker for icemaker not calling for water. The ice maker tested good. ; used 1 W10884390 (ICEMAKER) from stock
Near West Henrietta, NY 14586
Steve
Job Details: 06/13/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Found frost build on bottom of ice bin causing the bin to not go from crushed ice to full cubes. Removed frost and bin works as expected. The ice door is closing properly.
Near Rochester, NY 14624
Steve
Job Details: 06/13/2019
REFRIGERATOR FRIGIDAIRE FCGM201RFB2 Temps are still low. Thermostat tests good. The compressor had a tap on it. Tested pressures and unit was in a vacuum. Added refrigerant and the customer is going to monitor.
Near Rochester, NY 14624
Steve
Job Details: 06/13/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Replaced ice maker for not calling for water. The ice maker tested good. ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
Near Rochester, NY 14610
Shaiman
Job Details: 06/13/2019
DRYER WHIRLPOOL GEQ9800PW1 "Replaced timer, unit still not turning on. All fuses, door switch, and PTS tested good. Motor would need to be replaced. Customer declined further repair. Refund part cost."
Near Churchville, NY 14428
Steve
Job Details: 06/13/2019
WASHER WHIRLPOOL MVWC565FW0 Replaced belt and cam for squealing when going into spin. Lowered back legs for out of balance loads. Found an electric wire under the washer that had live power and no wire nuts. Informed customer. ; dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 W11035751 GEARCASE
Near Fairport, NY 14450
Evan
Job Details: 06/13/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer stated unit was not draining. Upon inspection discovered that pump impeller was seized. Impeller would not move. Vacuumed out excess water. Replaced pump . Ran diagnostic cycle. Unit tested good
Near Rochester, NY 14618
Shaiman
Job Details: 06/13/2019
DRYER WHIRLPOOL WGD4850HW0 Baffle was missing screws. Installed screws.
Near Rochester, NY 14608
Evan
Job Details: 06/13/2019
RANGE WHIRLPOOL WFG510S0AS1 Customer stated unit was not lighting consistently when trying to preheat oven. Upon inspection discovered that direct spark ignition harness was grounding itself causing ignitor not to spark. Replaced harness with updated harness. Tested bake and broil. Unit tested good ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN and 1 WPW10701462 HARNESS-INSULATED
Near Irondequoit, NY 14617
Evan
Job Details: 06/13/2019
DRYER WHIRLPOOL WED87HEDW1 Customer stated unit was squeaking while drum was spinning. Upon inspection discovered that idler pulley was seized causing issue. Using dryer repair kit to resolve issue. Replaced rollers idler pulley and belt . Ran test cycle . Unit tested good ; used 1 4392067 (REPAIR KIT) from stock
Near Caledonia, NY 14423
Steve
Job Details: 06/13/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Replaced damper, main control and user interface for temps to cold in fresh food section."
Near Linwood, NY 14486
Steve
Job Details: 06/13/2019
COOKTOP KITCHENAID KGCC566RBL07 Removed cook top and removed glass. The cooktop looks good. Reassemble and the cooktop is fitting and working as expected. Adjusted burner for simmer due to propane conversion. The cook top tests good.
Near Geneseo, NY 14454
Steve
Job Details: 06/13/2019
REFRIGERATOR WHIRLPOOL WZF34X16DW04 Replaced evaporator fan motor for no cool. The freezer tests good.
Near Spencerport, NY 14559
David
Job Details: 06/12/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Thermistor tests 66k ohms when UI in diagnostics reads open. Hard wired thermistor . Sensor reading 20k in ice. Verified with tech line. Tightened all thermistor harness connections back to the control. Customer to monitor. sr7724916980
Near Rochester, NY 14606
David
Job Details: 06/12/2019
DISHWASHER KITCHENAID KDFE104HWH0 Water flow was restricted a bit. Turned off water at valve in basement and replaced water inlet in dishwasher. After turning water valve in basement back on water flow was completely restricted. Advised customer that they need a plumber to replace valve.
Near Rochester, NY 14626
David
Job Details: 06/12/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 Instructed customer about how to remove freezer shelving.
Near Rochester, NY 14626
David
Job Details: 06/12/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ Replaced torn right hand refrigerator gasket.
Near Rochester, NY 14612
David
Job Details: 06/12/2019
REFRIGERATOR MAYTAG MRT118FFFZ05 Found harness to ice maker was not completely seated preventing the icemaker from cycling. Reseated harness. The icemaker harvested and filled.
Near Henrietta, NY 14467
Dave
Job Details: 06/12/2019
RANGE KENMORE 790.909046 Replaced control due to no power going to elements. Tested power from to control to elements has power. Elements for bake and broil are both heating up .tested good .
Near Henrietta, NY 14467
Dave
Job Details: 06/12/2019
DISHWASHER KENMORE 587.152349 Dishwasher is leaking from the bottom and out of the pump between the wash motor and sump .. Gave an idea for cost for repair. Due to were its leaking may be best to get a new unit . Customer will look into new unit .
Near Churchville, NY 14428
Dave
Job Details: 06/12/2019
RANGE GE JB645DK1WW Turned oven on could hear the power outlet . Crackling and snapping . Customer is going to seek electrician . Will call back if any other problem persists .
Near Rochester, NY 14623
Evan
Job Details: 06/12/2019
WASHER WHIRLPOOL WFW92HEFC0 Customer stated that door was locked and would not unlock after cycle. Unit was unplugged upon arrival. Plugged unit back in and door unlocked. Checked for error codes. Unit was displaying f3e1 error code for water level. Removed back panel to inspect pressure hose. Hose was clogged causing issue. Removed hose and cleaned. Ran diagnostic cycle. Unit tested good
Near Rochester, NY 14618
Evan
Job Details: 06/12/2019
DISHWASHER KITCHENAID KDTE104DSS1 Replacing right side adjuster due to old adjuster snapping internally causing rack not to stay in upright position. Replaced adjuster and also adjuster clip that was missing from rear of adjuster. Unit tested good
Near Rochester, NY 14610
Dave
Job Details: 06/12/2019
REFRIGERATOR MAYTAG MBF1958XES4 Drain was plugged on freezer causing the water to come out of refrigerator. Cleared drained installed new drain tube W10619951 . Under Special Project S38253 . Tested unit Drain . Tested good .
Near Webster, NY 14580
Dave
Job Details: 06/12/2019
REFRIGERATOR AMANA ARB2117AC Freezer door not shutting all the way . Found that the freezer evaporator was completely frosted over causing no cool in entire unit . Found box of food behind basket not allowing door to close all the way . Tested defrost thermistor and defrosted unit . Tested good . Customer will monitor.
Near Rochester, NY 14622
Evan
Job Details: 06/12/2019
MICROWAVE WHIRLPOOL WMH53520CW2 Replacing mag tube due to unit not heating. Replaced mag tube. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK
Near Rochester, NY 14626
David
Job Details: 06/12/2019
REFRIGERATOR JENN AIR JSC24C8EAM00 Replaced fresh food evaporator and drier due to a refrigerant leak that was causing the unit not to cool. Unit began cooling after the repair.
Near Webster, NY 14580
Shaiman
Job Details: 06/12/2019
WASHER ROPER RTW4516FW2 Attempted to fill machine with water in manual diagnostics to test drain pump. No water was going to machine. Tried to open cold water valve on home and the shut off was stuck closed. Hot water valve started pouring out water once opened. Could not get water in machine to test functionality of drain pump. Collected service call.
Near Webster, NY 14580
Shaiman
Job Details: 06/12/2019
REFRIGERATOR WHIRLPOOL KRFC704FBS01 A hinge component was not transferred from the old door causing major alignment and sealing issues. Transferred the missing component to new door.
Near Rochester, NY 14620
Evan
Job Details: 06/12/2019
RANGE WHIRLPOOL WEG745H0FS Replacing manifold due to RG&E red tagging unit for leak at manifold. Replaced manifold tested all burners. Unit tested good
Near Penfield, NY 14526
Dave
Job Details: 06/12/2019
REFRIGERATOR WHIRLPOOL GSS26C4XXB03 "Bladder was frozen not allowing water to pass through . Thawed bladder . Found what might be the cause for freezing is the climate control that's on the bottom . It was open and the drawer that is goes to was broken so the cold air continues to flow towards the bladder and freeze , customer will monitor."
Near Fairport, NY 14450
Dave
Job Details: 06/12/2019
REFRIGERATOR GE GTS22ISSARSS Replaced evap fan due to no operation. Plugged in new fan and is working . Defrosted freezer evaporator. Tested unit . Tested good .
Near Livonia, NY 14487
Steve
Job Details: 06/12/2019
DRYER MAYTAG MGDB850YG1 Replaced rollers and tensioner pulley with maintenance kit for noisy operation. The dryer tested good. ; used 1 4392067 (REPAIR KIT) from stock
Near Sodus, NY 14551
Steve
Job Details: 06/12/2019
REFRIGERATOR KITCHENAID KFIS29BBBL03 Found the freezer was 20 degrees causing the ice maker to fail. Tested icemaker in diagnostics and it harvested and called for water. Found the coils were plugged. Cleaned coils. Customer is going to monitor over the next 24 hour. If problem persists preorder the compressor.
Near Rochester, NY 14612
David
Job Details: 06/12/2019
REFRIGERATOR MAYTAG MBF2258FEZ02 "Door was scratched. Ordering new door, plus and nameplate.; ordrng 1 W11301206 (DOOR) and 2 WP12246610 (plug-hndle)s and 1 WPW10612926 (nameplate)"
Near Rochester, NY 14623
Shaiman
Job Details: 06/12/2019
WASHER MAYTAG MHW3505FW0 User interface acts erratically. Doesn’t always stay on and changes functions on its own. UI should be replaced.; ordrng 1 W10911040 (USER INTERFACE )
Near Lyons, NY 14489
Steve
Job Details: 06/12/2019
REFRIGERATOR WHIRLPOOL WRT316SFDM01 Replaced evaporator and compressor for open windings on compressor and leaking evaporator. The refrigerator is cooling. ; used 2 WPW10143759 (DRIER-UV DYE) from stock
Near Newark, NY 14513
Steve
Job Details: 06/12/2019
REFRIGERATOR WHIRLPOOL WZF34X18DW00 Found the evaporator frosted again. Replaced thermistor. Added dialectric grease and zip tied thermistor for tight connection. ; used 1 WPW10383615 (THERMISTER-FREEZER) from stock