We serviced a
KITCHENAID DISHWASHER
Model KDTE404DSP0
Near Walworth, NY 14568
James
Job Details: 04/07/2021
Q1 n. Q2 n. Q3 n. Replaced upper rack adjusters and tested. Unit functions properly.
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Irondequoit, NY 14617
Tanner
Job Details: 04/07/2021
Q1 no Q2 no Q3 noComplaint of unit never advancing past sensing. Following stored errorsF0E0F8E6 water hazardSR7730437927Advised to replace shifter and lower harness then calibrate unit. Harness is currently on back order.; ordrng 1 W10913953 (Shift actuator) and 1 W11183910 (Lower harness)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Rochester, NY 14621
Tanner
Job Details: 04/07/2021
Q1 no Q2 no Q3 noComplaint of broken power cord and loose lid.Inspected cord and prongs are missing.inspected lid and lid brackets are crooked causing closing clearance issue. Ordering nee cord and brackets.; ordrng 2 WP91770 (Hinge)s and 1 W10850133 (Power cord)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Webster, NY 14580
Tanner
Job Details: 04/07/2021
Q1 no Q2 no Q3 noComplaint of scraping noise. Noise present when hand spinning basket.Ran unit and basket is scraping agaimst right panel. Reassembled unit to see if assembly issue. Scraping still occurring. Panel is bowed in. Ordering new panel.; ordrng 1 W11233548 (Panel)
We serviced a
MAYTAG WASHER
Model MHW5500FC1
Near Webster, NY 14580
Tanner
Job Details: 04/07/2021
Q1 no Q2 no Q3 noReplaced ACU and UI. Ran full autodiagnostics cycle. Unit testd good.
We serviced a
WHIRLPOOL OVEN
Model WFE515S0EW0
Near Hamlin, NY 14464
Dave L
Job Details: 04/07/2021
The oven is not maintaining oven temps. Watched the unit off cycle and drop 115 degrees after it had been heating for 45 min. When restarted the unit climbed back up to 279 set point was 350. Ordering erc and sensor. ; ordrng 1 W11122546 (ERC) and 1 WPW10181986 (Sensor)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Hilton, NY 14468
Dave L
Job Details: 04/07/2021
"The HMI is not responding. Cleaned exposed area of the control near connector. Was able to get the unit to function this way. Ordering HMI; rqstng P&A on 1 W11135391 (Hmi), dspstn on spec-tagged invntry: 1 W11135392 CONTROL"
We serviced a
WHIRLPOOL DRYER
Model LE7080XTW1
Near Webster, NY 14580
Tanner
Job Details: 04/07/2021
Q1 no Q2 no Q3 noReplaced element. Tested unit and unit tested good.
We serviced a
WHIRLPOOL WASHER
Model NTW4705EW0
Near Irondequoit, NY 14622
James
Job Details: 04/07/2021
"Q1 n. Q2 n. Q3 n. Unit not draining. Power to pump. Removed drain pump and found no obstruction. Need drain pump. ; ordrng 1 WPW10661045 (Pump) and 1 Sh15, dspstn on spec-tagged invntry: 1 W11307244 LATCH"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Dansville, NY 14437
Steve
Job Details: 04/07/2021
Leveled the dishwasher to push water to back of Machine due to leaking. Ran diagnostics and it worked as expected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HWH02
Near West Henrietta, NY 14586
Dave F
Job Details: 04/07/2021
Ice has weird taste .. tasted the ice was like a plastic taste . Ran test 57 and ice harvest test . Customer and I both tasted the ice that came out and both agreed that it tasted fine . Ice is absorbing smells from the unit . Customer is going to clean unit freezer and fresh food section . May get baking soda .Called techline SR 7730438057 . Techline agreed said customer instruct . Could take out water filter and run without and see . . Unit tested good
We serviced a
MAYTAG REFRIGERATOR
Model MFF2558DEE00
Near Webster, NY 14580
James
Job Details: 04/07/2021
Q1 n. Q2 n. Q3 n. Replaced damper and tested in diagnostics. Unit functions properly. ; dspstn on spec-tagged invntry: 1 WPW10594330 CONTROL
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Webster, NY 14580
Tanner
Job Details: 04/07/2021
Q1 no Q2 no Q3 noReplaced UI. Tested via autodiagnostic and unit tested good. Parts authorization on file.
We serviced a
JENN AIR REFRIGERATOR
Model JFC2290VPY1
Near Rochester, NY 14610
Evan
Job Details: 04/07/2021
Replacing deli drawer cover that customer had shipped to them from Jenn air. Tab head broken on side of drawer cover and customer wanted it replaced. Installed drawer cover for customer. Drawer now operating as it should
We serviced a
WHIRLPOOL WASHER
Model WTW8200YW0
Near Webster, NY 14580
Tanner
Job Details: 04/07/2021
Q1 no Q2 no Q3 noComplaint of no drain. F32 error.Inspected drain pump and impeller has broken off. Removed garment from sump. Replaced drain pump. Testd unit and unit tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Ontario, NY 14519
Dave L
Job Details: 04/07/2021
Unit had made too much ice. Ice bin at a normalLevel and full on arrival. Ice bin level sensor working ok. Customer to monitor
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Spencerport, NY 14559
Dave L
Job Details: 04/07/2021
Replaced control harness and latch. Unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Webster, NY 14580
Dave L
Job Details: 04/07/2021
Unit is not cooling due to an open defrost terminator. Ordering harness; ordrng 1 W10861655 (Harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507EBL00
Near Webster, NY 14580
Dave L
Job Details: 04/07/2021
SR7730442264 unit has a short in the DC power circuit preventing voltage from full tube heater. When power cycled symptoms go away. Techline suspected harness issue. Harness connection were tight and not corroded. Unit began working after troubleshooting. Unable to replicate issue and unable to recommend a reasonable repair based on the intermittent issue. Customer toMonitor
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Rochester, NY 14617
Dave L
Job Details: 04/07/2021
Unit will not drain because the drain hose is linked and leaking. Ordering drain hose. ; schdld next appmnt for 4/12 MON !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Henrietta, NY 14467
Dave F
Job Details: 04/07/2021
Ice maker not cycling . Has 120 volts . Jumped ice maker but did not cycle . Replaced ice maker . Ice maker cycled and tested good .; dspstn on spec-tagged invntry: 1 WPW10300024 ICEMAKER
We serviced a
WHIRLPOOL DRYER
Model WGD6620HW1
Near Rochester, NY 14618
Evan
Job Details: 04/07/2021
Customer stated the unit was producing rattling sound while in use. Discovered that bracket for a lid was loose causing noise tightened bracket and tested unit. Cannot replicate noise after doing so. Dryer door also has crack running along left side of door. Ordering door ; ordrng 1 W11318810 (DOOR GLASS OUTER )
We serviced a
GE RANGE
Model 7409HQZ
Near Rochester, NY 14619
Evan
Job Details: 04/07/2021
Customer stating that right front burner is not operating. Discovered that prongs an element itself are bent and not making contact inside receptacle. Ordering replacement element and Drip bowl ; ordrng 1 WB30X31057 (BURNER ) and 1 WB31T10015 (DRIP BOWL )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB00
Near Fairport, NY 14450
Dave F
Job Details: 04/07/2021
28 degrees in fresh food section. Checked frost pattern. Frost pattern was good no buildup of ice .. Turned freezer damper to max and temperature to minimum. Ohm thermistor seemed to be in range. If problem persists order W11438736 Thermistor. Check temperature and ohm thermistor right away .
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ1
Near Rochester, NY 14606
Evan
Job Details: 04/07/2021
Customer stating that unit will not heat and that they had a burning electrical smell coming from unit. Discovered that L1 has made contact with frame of unit causing issue. Repaired wire and tested unit. Unit is now heating as it should. Also discovered that active hinge on door is beginning to separate. Ordering hinge ; ordrng 1 WPW10299224 (HINGE )
We serviced a
KITCHENAID OVEN
Model KODE500ESS04
Near Pittsford, NY 14534
Dave F
Job Details: 04/07/2021
No error code in diagnostics. Temperature probe is working . Unit tested good . Sent customer owners manual. Customer instruct.
We serviced a
MAYTAG DRYER
Model MEDB880BWO
Near Spencerport, NY 14559
Evan
Job Details: 04/07/2021
Customer stating that unit is emitting burning smell and is continually tripping breaker. Discovered that heating element coil had broken and made contact with housing. This was cause for burning smell and unit continually tripping breaker. Ordering element Quoted $106.75 for labor upon return visit ; ordrng 1 WP8544771 (HEATER )
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW2
Near Rochester, NY 14623
Dave F
Job Details: 04/07/2021
Unit is less the 30 days old . Cooktop has scratches ordering W11175877 and control W11314393 for steam clean not turning back on after element turns off once . ; ordrng 1 W11314393 (cntrl-elec) and 1 W11175877 (cooktop)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS00
Near Churchville, NY 14428
Dave F
Job Details: 04/07/2021
"Unit is not cooling . No frost pattern on evap . Compressor is running . Didnt find an oil by evap . Unit needs sealed system . Ordering compressor, evap , uv drier . Couplers , tubes . ; ordrng 1 WPW10466675 (compressor) and 1 W11459354 (Evaporator) and 1 876765 (mtg kit) and 1 WPW10143759 (Uv drier) and 1 W10913906 (coupler)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS5
Near Hilton, NY 14468
Dave L
Job Details: 04/07/2021
Replaced interlocks due to door error. Unit tested good.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Rochester, NY 14624
Dave F
Job Details: 04/07/2021
Dispenser door isnt staying closed . Ordering dispenser.; ordrng 1 W11412300 (Dispenser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM02
Near Rochester, NY 14609
Evan
Job Details: 04/07/2021
Customer stating that unit will not produce ice. Removed icemaker cover and discovered large piece of ice on ice maker dial. Removed ice and tested unit. Jumped out ice maker between t&h to confirm function. Unit ran harvest cycle and filled ice maker as it should. Unit tested good
We serviced a
WHIRLPOOL DISHWASHER
Model WDF560SAFW2
Near Pittsford, NY 14534
Dave F
Job Details: 04/07/2021
dishwasher door gasket falling off . Replaced door gasket from stock . Tested in diagnostics tested good .; used 1 W10300924V () from stock
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Webster, NY 14580
James
Job Details: 04/03/2021
Q1 n. Q2 n. Q3 n. Replaced bellows and acu and ran high spin. Unit performed as expected. Customer going to test with load of towels and monitor results.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB04
Near Rochester, NY 14626
Dave L
Job Details: 04/03/2021
The unit had not been making ice due to the bail arm getting stuck in the off position. Customer had already corrected the issue before I arrived. Unit had a full bin of ice and good temperature readings. Customer to continue to monitor.
We serviced a
MAYTAG DRYER
Model MEDB850WQ1
Near Victor, NY 14564
Steve
Job Details: 04/03/2021
Removed outer panel on door and swapped latches for broken latch. The door s closing properly now
We serviced a
KITCHENAID OVEN
Model KODE507ESS05
Near Victor, NY 14564
Steve
Job Details: 04/03/2021
Replaced the upper cooling fan and convect fan for noise at high temps. Customer to Monitor. Recommended replacing breaker to proper breaker for unit before using self clean.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Canandaigua, NY 14424
Steve
Job Details: 04/03/2021
Removed water filter that was difficult to remove and installed new one. Recommended customer run water at dispenser to release water pressure before removing filter.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Canandaigua, NY 14424
Steve
Job Details: 04/03/2021
Ordering belt and cam kit for squealing. ; ordrng 1 W11239857 (Belt) and 1 W10721967 (Splutch kit)
We serviced a
KITCHENAID OVEN
Model KODE507ESS05
Near Victor, NY 14564
Dave F
Job Details: 04/03/2021
Tech was assigned as a helper;
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Canandaigua, NY 14424
Steve
Job Details: 04/03/2021
Found the washer had been in a flood in basement and all the components under washer are corroded. Took quick pic and documented with manufacturer. Sr# 7730416728
We serviced a
MAYTAG WASHER
Model MVWC415EW
Near Rochester, NY 14605
Tanner
Job Details: 04/03/2021
Q1 no Q2 no Q3 noComplaint of no drain/spin. Following stored errors:F0E5 off balance loadRan autodiagnostic and drain runs properly. Unit spun and banged and clanged. Found suspension rod had slipped out of Mount. Remounted suspension rod amd retested unit and unit tested good. Off balamce condition causing poor spin.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Victor, NY 14564
Dave F
Job Details: 04/03/2021
line filter is bad . Voltage coming from wall is good but isnt making it to the board . Called techline SR 7730414877 . Ordering power cord and EMI filter ; ordrng 1 W11033573 (Line filter) and 1 W11112935 (Power cord)
We serviced a
MAYTAG REFRIGERATOR
Model MFB2055YEM00
Near Ontario, NY 14519
James
Job Details: 04/03/2021
"Q1 n. Q2 n. Q3 n. Attempted to replace doors. Lh door has holes drilled for handle in wrong location. Rh door missing nameplate. Both hinges binding so doors won't self close. ; rqstng P&A on 1 LW10413524 (Door) and 1 WPW10170766 (Badge) and 1 W10546298 (Hinge) and 1 W10546299 (Hinge), states that autho needed"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Rochester, NY 14606
Tanner
Job Details: 04/03/2021
Q1 no Q2 no Q3 noComplaint of squeeky noise then no spin. Following stored errors:NoneRan autodiagnostic and noise heard immediately during spin. Checked under unit and found belt was slipping. Replaced belt. Tested unit and unit tested good.; used 1 WPW10006384 (BELT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF532SMHZ04
Near Macedon, NY 14502
James
Job Details: 04/03/2021
Q1 n. Q2 n. Q3 n. Door damaged from delivery. ; ordrng 1 W11377216 (Door)
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Ontario, NY 14519
James
Job Details: 04/03/2021
Q1 n. Q2 n. Q3 n. Replaced filter housing and inspected. Unit seals properly to cabinet.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Webster, NY 14580
James
Job Details: 04/03/2021
Q1 n. Q2 n. Q3 n. Drawers will not slide out. Greased rails and now drawers slide properly.
We serviced a
WHIRLPOOL MICROWAVE
Model JMW9530DAB
Near Macedon, NY 14502
James
Job Details: 04/03/2021
Q1 n. Q2 n. Q3 n. Unit not locking and not engaging door switch. Hinges are bent. Need hinges and door glass cleaned. ; ordrng 1 12002489 (Hinge) and 1 Sh15
We serviced a
WHIRLPOOL DRYER
Model WED8540FW0
Near West Henrietta, NY 14586
Tanner
Job Details: 04/03/2021
"Q1 no Q2 no Q3 noComplaint of unit making noise. Ran unit and squealing noise immediate and constant. Replaced rollers and idley pulley. Tested unit and unit tested good.; used 1 279640 (PULLEY-IDLER), and 2 349241T (ROLLER-SUPPORT 2PK) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2558DEE00
Near Webster, NY 14580
James
Job Details: 04/03/2021
Q1 n. Q2 n. Q3 n. Unit iceing in freezer. Ff section getting too cold. Found door sealing properly on freezer. Ran forced defrost and removed frost. Ff section at 37 degrees. Damper grinding when operating? Damper sticking apcan cause food to freeze. Need damper. Paid in full; ordrng 1 WPW10594330 (Control) and 1 Sh15
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Scottsville, NY 14546
Tanner
Job Details: 04/03/2021
Q1 no Q2 no Q3 noComplaint of grinding noise. Has not run washer since. Following stored errors:F7E1x2F0E9F0E5Ran autodiagnostic cycle and motor turns but unit does not agitate or spin. Inspected under unit and found wire foreign to machine entangled in drive belt and dive belt fallen off. Inspected belt and no damage done to belt. Reinstalled belt. Tested unit and unit tested good.Repair covered under RAC additional 1 year manufacturer warranty.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Pittsford, NY 14534
Tanner
Job Details: 04/03/2021
Q1 no Q2 no Q3 noComplaint of door not closing. Inspected door and door hitting upper rack. Upper rack not sliding all the way back. Inspected manifold and found manifold check valve had fallen out of place causing manifold to not interlock to tube feeder. Snapped in check valve and rack closes properly. Ran full diagnostic and unit testing good.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Hilton, NY 14468
Dave L
Job Details: 04/03/2021
Found unit with a small crack on the left side of the lid hinge. Lid will not lock properly. Ordering lid.; ordrng 1 W11259006 (Lid)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Hilton, NY 14468
Dave L
Job Details: 04/03/2021
Replaced torn fresh food gaskets. ; dspstn on spec-tagged invntry: 1 W10830162 GASKET
We serviced a
WHIRLPOOL DRYER
Model LGQ9030PQ0
Near Rochester, NY 14625
Tanner
Job Details: 04/03/2021
"Q1 no Q2 no Q3 noComplaint of thumping noise. Ran unit and basket is tumbling out of control.; used 1 WP691366 (PULLEY-IDLER), 1 349241T (ROLLER-SUPPORT 2PK), and 1 341241 (BELT) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDE3
Near Rochester, NY 14626
Dave L
Job Details: 04/03/2021
Unit is making a loud noise during wash. Noise went away during testing. Debris in wash motor dislodged and entered the lower spray arm. Unable to remove from spray arm. Quoted for lower spray arm. Customer decline and will replace themselves.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Rochester, NY 14626
Dave L
Job Details: 04/03/2021
"Customer is experiencing poor dry performance. Verified airflow with an electronic tester. Airflow was good. Unit is cycling at 140f on high and is dropping to 105f on off cycle. This is out of specified temperature range. Low heat tested within range. Customer stating that the clothes often finish damp and cold. Checked all harness connections. Ordering thermostat, timer, and motor. ; ordrng 1 W10846428 (Timer) and 1 WP8318268 (Thermostat) and 1 WP694089 (Blower) and 1 279827 (Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Rochester, NY 14616
Dave L
Job Details: 04/03/2021
Found damage to the wiring harness on the freezer door near the hinge. This is preventing ice making. Ordering freezer door ; rqstng P&A on 1 LW11089011 (Freezer door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C3EXF01
Near Rochester, NY 14626
Dave L
Job Details: 04/03/2021
Found unit at room temperature. Compressor will not run due to the compressor relay failing to close on the control. Quoted for control. Customer declined repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF560SAFBO
Near Rochester, NY 14612
Dave L
Job Details: 04/03/2021
Unit was leaking due to tub gasket pulling away from the right side near hinge. Recasted gasket and tested In diagnostics. Checked filters and drain. Unit testing ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Pittsford, NY 14534
Dave F
Job Details: 04/03/2021
"Replaced all control boards for unit randomly turning off . If problem persists order all fans W11249952 , W11087438 , W10846539"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW1
Near Rochester, NY 14619
Evan
Job Details: 04/03/2021
Replacing wiring harness and terminal block due to harness being pinched between rear wall and frame of unit. Harness experienced thermal event in portion that was pinched. Replaced harness and block. Tested unit. Unit tested good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Churchville, NY 14428
Dave F
Job Details: 04/03/2021
Light in the fresh food section back left was out . Found loose connection. Repair connector. Unit tested good . If problem persists order W11462342
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Rochester, NY 14621
Tanner
Job Details: 04/03/2021
Q1 no Q2 no Q3 noReplaced rails and supports. Unit full of water on arrival. Does not drain. Examined under unit and found plastic connector to drain pump broken. Ordering new drain pump.; ordrng 1 W10876537 (Drain motor)
We serviced a
MAYTAG WASHER
Model MHW7000AW0
Near Pittsford, NY 14534
Evan
Job Details: 04/03/2021
Customer stating that drain holes at bottom of door bellow are not draining. Cleared holes and tested unit for customer. Bellow now draining as it should. Collecting service call fee
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Bloomfield, NY 14469
Steve
Job Details: 04/03/2021
Found drain hose To far down stand pipe that causes siphoning. Adjusted hose and tested. The washer tests good.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HWH1
Near Caledonia, NY 14423
Steve
Job Details: 04/03/2021
Tested dishwasher in diagnostics. It functioned as expected. The heater turned on and was working properly. Recommended customer to run hot water at sink prior to use and use high temp features on ui for better dry and wash.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Lima, NY 14485
Steve
Job Details: 04/03/2021
Replaced evap fan motor for dead motor causing warm temps in fresh food section.
We serviced a
GE WASHER
Model GTUP270EM5WW
Near Rochester, NY 14642
James
Job Details: 04/03/2021
Q1 n. Q2 n. Q3 n. Unit leaking underneath. Loud in spin cycle. Found transmission failing and seal leaking. Need tub assembly. ; ordrng 1 WH45X24614 (Tub) and 1 Sh
We serviced a
AMANA REFRIGERATOR
Model ABB1921BRM00
Near Caledonia, NY 14423
Steve
Job Details: 04/03/2021
Replaced main control for not defrosting. The refigerator tests good ; used 1 WpW10503278 (Control) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTE334DSS0
Near Rochester, NY 14618
Evan
Job Details: 04/03/2021
Customer stated that unit would not run cycle. Upon arrival unit was full of water. Removed water and attempted to run drain cycle. Could hear pump attempting to run but never actuating. Removed pump and discovered broken glass inside of drain pump causing impeller not to spin. Removed glass and cleaned pump. Reassembled unit and ran diagnostic cycle. Unit completed cycle as it should. Unit tested good
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fairport, NY 14450
Evan
Job Details: 04/03/2021
Customer stating that unit will not run cycle and is continually flashing error code. Discovered unit is flashing code F3E2 for pressure system fault. Inspected pressure hose connection at control and also at base of tub. Tested hose. Hose tested good. Used small drill bit to confirm pressure done port was clear and not blocked with debris. Removed tub ring to confirm no blockage at base of tub. Pressure dome port is clear of obstructions. Control is. Causing issue. Ordering control ; ordrng 1 W11419171 (CONTROL )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDW00
Near Rochester, NY 14624
Dave F
Job Details: 04/03/2021
"Found oil coming off the evap. Looks like there is a leak there . Ordering compressor. Evap .couplers, uv drier . Sealed system ; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 1 WPW10143759 (drier) and 1 W10913906 (coupler)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Rochester, NY 14607
Evan
Job Details: 04/03/2021
Tenant was not available for selected time of service. Rescheduling for 4/5; schdld next appmnt for 4/5 MON !
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Caledonia, NY 14423
Steve
Job Details: 04/03/2021
Replaced actuator for shifter error and no spin calibrated and Washer checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW03
Near Rochester, NY 14624
Dave F
Job Details: 04/03/2021
"Damper door and evap fans are not working correct .called techline SR 7730419977 . Techline said that in test 3 the damper should open and remain open and fans should be on . . Fans were not on and damper kept opening and closing . Verf no voltage from main. Control to evap fan . Ordering damper and control, UI ; ordrng 1 WPW10196393 (damper control assy) and 1 W11284720 (panel-ui) and 1 W11399844 (Control)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEB2
Near Rochester, NY 14613
Evan
Job Details: 04/03/2021
Customer stated that unit was not producing ice. Checked voltage at icemaker confirmed unit was running harvest cycle. Ran harvest cycle and waited to hear unit fill unit actuated valve but never sprayed water into icemaker. Removed water filter and installed bypass To test icemaker. Icemaker is now filling as it should. Customer will need to replace filter for ice maker to function. Collecting service call fee
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS00
Near Spencerport, NY 14559
Dave L
Job Details: 04/03/2021
Freezer led connector was not completely seated causing poor lighting in the fresh food section and no lighting in the freezer. Reseated connector. Lights testing ok
We serviced a
ELECTROLUX OVEN
Model EW27EW55GB3
Near Rochester, NY 14625
Tanner
Job Details: 04/03/2021
Service fee covered under 100127.Complaint of unable to run clean cycle. Unit not sensing rack is removed. Tested rack sense switch and switch testing open even when rack inserted. Needs new rack sense switch. Customer quoted for repair. Will reach ATEC if they opt to fix.
We serviced a
KENMORE REFRIGERATOR
Model 1069532850
Near Perinton, NY
James
Job Details: 04/02/2021
Q1 n. Q2 n. Q3 n. Replaced icemaker and tested. Unit filled properly. Checked for leaks without pulling unit out due to copper line and being on carpet. Customer is to monitor if unit leaks need to replace water line.
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Penfield, NY 14526
James
Job Details: 04/02/2021
Q1 n. Q2 n. Q3 n. Unit makes clunking sounds. Ran unit and found it clunks in high agitation. Gearcase is failing. Need gearcase and slider. Unit under 60 months Maytag warranty; ordrng 1 W11455453 (Gearcase) and 1 W10734521 (Slider)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Ontario, NY 14519
James
Job Details: 04/02/2021
Q1 n. Q2 n. Q3 n. Replaced evap fan harness and tested fan. Unit no longer making grinding noise. ; dspstn on spec-tagged invntry: 1 W11033168 HARNESS
We serviced a
WHIRLPOOL RANGE
Model RF4700XBN1
Near Williamson, NY 14589
James
Job Details: 04/02/2021
Q1 n. Q2 n. Q3 n. Unit broke bake element. Door gasket torn. Need parts. ; ordrng 1 WP865940 (Element) and 1 Sh15 and 1 WB4K1 (Seal)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Webster, NY 14580
James
Job Details: 04/02/2021
Q1 n. Q2 n. Q3 n. Door not closing properly. Found inner door panel not aligned properly to hinges. Adjusted door and tested for leaks. Door closes and seals properly. Left parts.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS4
Near Webster, NY 14580
James
Job Details: 04/02/2021
Dropped off part
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Rochester, NY 14612
Tanner
Job Details: 04/02/2021
Q1 no Q2 no Q3 no Complaint of no agitation. Customer has power cycled unit. Still occuring. Following stored errors:F7E6 motor faultRan autodiagnostic and during agitation unit spins basket not agitator. Unit not shifting. Replaced shift actuator. Tested unit and unit testesl; used 1 WPW10006355 (ACTUATOR) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model GU3000XTXQ2
Near Irondequoit, NY 14617
Evan
Job Details: 04/02/2021
Customer stated that unit is operating as it should but would like unit inspected/cleaned. Inspected chopper blade area and filter. Inspected chopper removed and cleaned. Cleaned interior of sump with vacuum and removed excess debris. Reassembled unit. Left customer with afresh tablet to run. Unit tested good ; dspstn on spec-tagged invntry: 1 W10282479 AFFRESH-DW and 1 WP8268375 VALVE CHEK
We serviced a
WHIRLPOOL DRYER
Model LE7080XTW1
Near Webster, NY 14580
Tanner
Job Details: 04/02/2021
Q1 no Q2 no Q3 noComplaint of no heat. Vent tested unit and vent tested poorly. Confirmed proper power. Thermal fuse and thermostata testing good. No continuity through element. Ordering new element. Vacuumed out excess lint build up in cabinet.; ordrng 1 WP4391960 (Element)
We serviced a
GE DRYER
Model GTD45EASJWS
Near Rochester, NY 14621
Tanner
Job Details: 04/02/2021
Tech was assigned as a helper;
We serviced a
AMANA DRYER
Model NED4655EW1
Near Rochester, NY 14626
Tanner
Job Details: 04/02/2021
"Complaint of no heat.All fuses, thermostat, and element testing good. Unit is missing terminal brass and dryer cord cannot be installed to test centrifugal switch and overall function. Ordering brass set. ; ordrng 1 279393 (Terminal brass)"
We serviced a
WHIRLPOOL RANGE
Model KFGG504KPS0
Near Hilton, NY 14468
Dave L
Job Details: 04/02/2021
The customer was concerned with noises during bake cycle. Found that the customer was hearing the burner cycle on. This is normal operation. Tested oven and broil. Went over use and care with the customer
We serviced a
GE DRYER
Model GTD45EASJWS
Near Rochester, NY 14621
Evan
Job Details: 04/02/2021
Replacing heater door switch and door assembly due to unit failing to heat. Replaced parts listed. Tested unit. Unit not cycling heat as it should. Unit tested good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM6
Near Rochester, NY 14612
Dave L
Job Details: 04/02/2021
Removed drain hose from disposal and connected it to vacuum to drain unit and clear drain loop. All debris from drain loop were removed this way. Replaced drain pump. Unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Hilton, NY 14468
Dave L
Job Details: 04/02/2021
Spoke to customer to order parts/ reschedule; ordrng 1 W11322903 (Acu) and 1 W11465532 (Dispenser) and 1 W11314648 (Bellow)
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Canandaigua, NY 14424
Steve
Job Details: 04/02/2021
"Found fan plenum is broken causing air to vent back into room. Ordering plenum. Customer paid for grease filter replacement. ; rqstng P&A on 1 W11129407 (Fan plenum), ordrng 1 W11190170 (Grease filter)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Canandaigua, NY 14424
Steve
Job Details: 04/02/2021
Customer states the washer is starting load sensing and within minutes turning off with cycle complete showing. Sr# 7730404441; ordrng 1 W11478523 (Fascia ui) and 1 W11498804 (Control)
We serviced a
MAYTAG OVEN
Model MEW9630FZ01
Near Penfield, NY 14526
Steve
Job Details: 04/02/2021
Tested oven and found it was under heating. Entered diagnostics and adjusted temp +20 degrees for better baking experience. Customer stated the floor of the bottom oven is warped. Took quick pic of floor.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Rochester, NY 14623
Steve
Job Details: 04/02/2021
Tested dryer and it functioned and heated as expected. Recommended to use timed dry for small loads due to wet clothes not contacting sensor bars causing dryer to end cycle early.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near Lakeville, NY 14480
Dave F
Job Details: 04/02/2021
Ice has rubber chemical taste . Unit is new and installers put in a stainless braided line . Customer will see if taste goes away and my install different line . Unit tested good .