Local Reviews

Appliance Tec Rated 4.8 out of 5 stars based on 1734 customer reviews

Map of Pittsford, NY

Friendly and Knowlegeable




Review of Appliance Tec

Tanner was very friendly and very knowledgeable about my washer. He diagnosed the problem and quickly resolved my issue.


Map of Honeoye Falls, NY

Great service! Tech very knowledgeable!




Review of Appliance Tec

Dave was excellent. He immediately knew how to fix the problem with our refrigerator.


Map of Macedon, NY

Job well done!




Review of Appliance Tec

Pleasant and knowledgeable. Repairs planned were completed quickly.


Map of Geneva, NY

Anthony




Review of Appliance Tec

Great service


Map of Rochester, NY

Range




Review of Appliance Tec


Map of Irondequoit, NY

Easy process




Review of Appliance Tec

Tanner was very professional.


Map of Brockport, NY

Good job




Review of Appliance Tec

The service tech was knowledgeable and answered all my concerns.


Map of Irondequoit, NY

Building trust & great service




Review of Appliance Tec

Evan was excellent. He knew right away why my fridge wasn’t working and had it fixed in 15 minutes.


Map of Webster, NY

Great service, tech was very polite and efficient




Review of Appliance Tec


Map of Rochester, NY

My new appliance repair firm




Review of Appliance Tec

Steve and Appliance Tec were great. It was easy to schedule an appointment, Steve was there at noon on the dot, he was finished with two repairs in under an hour. I was able to pay the invoices right there on his tablet and the jobs were done. Terrific !


Great service




Review of Appliance Tec

Great service, friendly and knowledgeable. Thanks Dave!


Ralph




Review of Appliance Tec

Not fixed yet.


drier repair




Review of Appliance Tec

technician was efficient and thorough; offered maintenance suggestions and provided additional service, that was needed.


Great Service




Review of Appliance Tec

Evan Ercolamento was very professional and knowledgeable. He took the extra time to explain things to me.


Francati




Review of Appliance Tec

Great job...Tanner was Awsome.Knowledgeable very well informed.


Excellent service




Review of Appliance Tec

Very professional. Very satisfied !!


Dependable, Good Communication!




Review of Appliance Tec

Tanner did an excellent job at communicating with me prior to arrival through to the job completion. I was thrilled to learn the entire expense would be covered by Maytag! The repair was done in a timely manner and my dishwasher is working beautifully!


Ruth




Review of Appliance Tec

Tanner did an excellent job. He quickly and accurately diagnosed the problems with my stove and refrigerator, and was successful at fixing both. He was polite, courteous, and efficient. This was the first time I had used Appliance Tec, and I would definitely use this company again and would recommend them to others.


Professional, knowledgeable, and prompt repair!




Review of Appliance Tec

Repairman knew exactly what to do and repaired it quickly.


Me




Review of Appliance Tec


Fast service friendly professional




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Highly Recommended




Review of Appliance Tec

Great overall job!


Great service but the washing machine still doesn’t work. Come back please




Review of Appliance Tec

Washing machine is still broke. Only 2 months old. This thing is a lemon.


good service




Review of Appliance Tec

fair price


Fixed deyer




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Problem solved




Review of Appliance Tec

I LOVE the ability to track when a technician will be responding to your home. Steve called when he was 15 minutes away, and this was very helpful and much appreciated. Very quickly, he was able to diagnose the issue I was having with my appliance, and he rectified it.


Great overall experience.




Review of Appliance Tec


Great




Review of Appliance Tec

He was very pleasant and knowledgeable and very polite


Great service




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Problem was fixed immediately


Great service!




Review of Appliance Tec

Great service. Prompt. Explained the issue and future recommendations.


Great service




Review of Appliance Tec

Evan arrived on time and completed the service swiftly and efficiently. Another issue, unrelated to the original service call, occurs after he left and he returned to attend to that as well. Thanks!


Good service




Review of Appliance Tec

Unfortunately we’ve had to use Appliance Tech quite a bit in the last year as 2 new appliances we purchased have proven to be lemons. They are always very professional, understanding and competent. Parts were regularly delayed by the manufacturer but AT stayed in touch with us and had good communication. I would highly recommend!


Vicki




Review of Appliance Tec

Very nice, great service and helpful guides.


Whirlpool Gas Range Repair




Review of Appliance Tec

Prompt, efficient, courteous service


Quick and efficient service.




Review of Appliance Tec

Your tech came prepared and completed replacing the lid on our Maytag washer quickly and without any mess. He explained the problem end was very professional. I would also like to complement him on his wearing of a mask throughout completing his task. We also were very pleased with being able to track the progress of your tech during the day. It enabled us to maintain our day without simply waiting for your tech to arrive.


Great job Very personable




Review of Appliance Tec


Great service




Review of Appliance Tec

Very polite, new what he was talking overall Great service


Great service with a technician that is on time and awesome to work with!




Review of Appliance Tec

David is a great technician he is always on time cleans up after himself and explains exactly what he is doing! Awesome!


Great service




Review of Appliance Tec

Prompt, friendly, experienced, willing to clearly explain issue


Fridge has broken down 4 times in 4 months




Review of Appliance Tec

Since buying our fridge, Appliance Tec has been out at least 5 times to repair the fridge. The longest one of these repairs has last has been about a month and a half. The shortest has been less than 24 hours. The last time, when the repair tech “fixed” the freezer, the next morning the fridge and freezer were now broken. It was helpful that the first 4 times someone was out to look at the fridge, it was the same person, he was able to look at the fridge without needing to start from scratch.


Stove fix




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Very pleasant.




Review of Appliance Tec

Very nice technician. Polite and on time.


Great service




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Great service




Review of Appliance Tec

Listened to me as I explained what happened leading up to washer breakdown, then fully explained to me what caused the failure. This was the 3rd time washer has needed repair under a year from purchase. Very happy with this repair call but would never purchase another Maytag


Very professional, and knowledgeable




Review of Appliance Tec

Went the extra mile fixing something I just thought was normal!!!


Good experience




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Wendy




Review of Appliance Tec

Once the appointment got made everything went well. The technician was very professional.


Excellent service, Great technician.




Review of Appliance Tec

Tech was knowledgeable, efficient and very courteous.


Very good service




Review of Appliance Tec

Steve was very good telling us what he did to fix the problem.


Great Service




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John




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repair




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John




Review of Appliance Tec

Great service, tech was understanding in that I had to get my daughter to practice and took care of repairs quickly


Problem solved




Review of Appliance Tec

Very friendly and customer service oriented. We know more about our washing machine now 🙂


Great Service




Review of Appliance Tec

Steve was very professional, quick, and efficient.


Good service and customer care




Review of Appliance Tec


Work was well done




Review of Appliance Tec

Steve has come to my house five times in the past five months to fix the refrigerator and stove. He is pleasant and certainly knows what he is doing. The stove part had to be back ordered and was finally installed on January 21. Thank you, Steve!


Great, quick, courteous service!




Review of Appliance Tec

Made quick work on fixing the stove. Well done


Thanks Steve!




Review of Appliance Tec

Great service - thank you!


Great service




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James was thorough and answered all my questions




Review of Appliance Tec


Great service




Review of Appliance Tec

Dave was terrific! Very punctual, polite and considerate


Great service.




Review of Appliance Tec

James notified me when he was on his way. We reviewed my problem, and he corrected it within 15 minutes. He explained the problem, and showed me how to avoid it in the future. He made sure the washer was properly operating before he left for his next assignment. James is knowledgeable, and professional. I would definitely recommend Appliance Tec regarding problems with Whirlpool appliances.


Good experience




Review of Appliance Tec

James was great, fixed the problem but it was was a little expensive


Dishwasher




Review of Appliance Tec

Great polite service-fixed the problem right away.


Julie/David




Review of Appliance Tec

Very quick and easy. Love the progress app!


Stove fix




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Great Service




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Great service and information




Review of Appliance Tec

Tanner found the problem with our dishwasher right away and was able to clean debris out of the wash arm enough to get it working again. He gave us detailed information about how to order a new part to install ourselves or have him return to replace it. He then gave me so much information about how the dishwasher cycles work and what is the best one to use and why. He was so knowledgeable and eager to share. Things I wish I had known decades ago!


Totally awesome service




Review of Appliance Tec

Excellent diagnostics. James figured out the problem and solved it!


service




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Great - Knowledgable Service




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Great Service




Review of Appliance Tec

Evan was courteous and professional. Great customer service. Washer is working like new!


Good




Review of Appliance Tec

Frustrated with the wait times o. A new machine but the tech was courteous and helpful. We are operating again I believe it was Tanner he was great.


Great service




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Good experience




Review of Appliance Tec

Steve was friendly, knowledgeable and professional.


Agustin




Review of Appliance Tec

Great service and was on time.


Thanks Steve!




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Good work




Review of Appliance Tec

My neighbor met with the technician, I believe it was a good experience.


Wished that the tech could have provided more information about the problem.




Review of Appliance Tec

The machine was working when the tech left. We are not confident that the machine will continue to work properly given that he did not seem to do anything except reset it. Also, this was the second repair in two months for the same problem; the machine would not drain. We are very disappointed with this new Whirlpool washing machine. However, the tech was very polite and professional.


Good service




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Extremely slow service




Review of Appliance Tec


Stellar service from start to finish!




Review of Appliance Tec

Wow! Online system to schedule apt was excellent as was the confirmation and technician tracking process. James was prompt, courteous and very professional. Would use this service again in a heart beat!


through and knowledgeable




Review of Appliance Tec


Very professional




Review of Appliance Tec

We were very pleased with the service James provided. He was professional, competent and friendly. We appreciated his great service!


Good Service (Bad Parts)




Review of Appliance Tec

James has serviced our refrigerator twice because of a nasty reoccurring problem with defective parts. He has been giving it the best he’s got. Here’s hoping that third time is a charm. By no fault of James turn around time is awful and cumbersome.


Great service; no charge




Review of Appliance Tec

James has provided service several times...always top notch.


Excellent service. Professional




Review of Appliance Tec

The 2 week wait was inconvenient but the technician David was on time, professional, and knowledgeable


Quality Service




Review of Appliance Tec

Communication before, during and after the service was great. The Assessment of my concerns was thorough and honest.


Great service




Review of Appliance Tec

Evan our technician was professional and helpful. He did a great job and I was really pleased with his work.


Great technician!




Review of Appliance Tec

Steve was great! All is good now!


Very satisfied




Review of Appliance Tec

The technician was polite and professional. He diagnosed and corrected the problem. He explained what caused it and how to prevent it in the future.


Great quick service!




Review of Appliance Tec

Had a scheduled appointment and they called a week and a half early together is in early. Was on time and very helpful!


Great service




Review of Appliance Tec

Was very professional.


James is the BOMB!




Review of Appliance Tec

James diagnosed the problem with our refrigerator in merely a few minutes. He ordered the part necessary and was back in 10 days to complete the repair. James was very courteous, was articulate in his communication and efficient in is work. I would definitely want James back should we need another repair!


Great service




Review of Appliance Tec

On time, professional and friendly.


Will always use Appliance Tec




Review of Appliance Tec

Second time we have called them for a repair. Quality service, great repair men and with the tracking system you know exactly when they'll be there. Thanks again.


Well done!




Review of Appliance Tec

Needed to have a part ordered and then replaced on our stove! James did a great job, explained the issue and returned our stove to complete working order!


Efficient and knowledgeable




Review of Appliance Tec

Steve was very professional, efficient and knowledgeable. He knew exactly what the problem was and took care of it. Left my house neat a clean. He wore a mask the entire time and covered his shoes.


Tom




Review of Appliance Tec

The technician was courteous and thorough. He explained the issue with my appliance clearly as well my options to address it. The person on the phone setting up the appointment was good although a little hurried. I would preferred to know the minimum cost of the service call with tax included.


Helpful, knowledgeable




Review of Appliance Tec

They came and looked at the appliance and found nothing out of the ordinary. Walked me through some basics and helped me get a better understanding of how to use it.


Very customer-centered service




Review of Appliance Tec

Well prepared professional representative


Great Service




Review of Appliance Tec

This repair went very well.


Thank you




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Great service




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Appliance




Review of Appliance Tec

Dave arrived on time, wore feet coverings and a mask. He tested many systems on the refrigerator, listened to our concerns, offered suggestions & extended an offer to come back


Always great service




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Poor service




Review of Appliance Tec

The washer is still not draining. Clothes are still very wet after spinning out. Please call


Service




Review of Appliance Tec

Service was great and he took the time to show how some of the range's functions could be used more effectively.


Great Service




Review of Appliance Tec

Tanner was the ultimate service technician you would want to fix your appliance. He is very knowledgeable, fast, very neat and very helpful. He not only diagnosed and repaired our dishwasher within 20 minutes, but he took the time to explain how to get the best results when we run it.


Great service




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Great service




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Unfortunate outcome but polite and thorough




Review of Appliance Tec

Tanner was very nice, knowledgeable and thorough. He discovered the problem with our dryer, but unfortunately the replacement part was no longer available, just 12 years after its original purchase. He showed me and explained the problem in a manner I easily understood.


Great service




Review of Appliance Tec

James is a very competent service tech.


Great service




Review of Appliance Tec

Great service


capable service




Review of Appliance Tec

Tech was pleasant and efficient. No issues with tech. Progress was not updated, however. If I was not at home it would have been inconvenient not knowing when he would arrive.


Tec gave excellent service. Arrived on time and cleaned up the packaging from the replacement part.




Review of Appliance Tec


Service Exceeding Expectations!




Review of Appliance Tec

Servicing was done exactly on time, neatly and completely. The technician worked professionally from arrival to departure. Excellent!


Microwave repair




Review of Appliance Tec

Very fast and knowledgeable


GREAT SERVICE ,AWESOME PRICE




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Great Service




Review of Appliance Tec

The service was great


Great Service!




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Great service




Review of Appliance Tec

Evan did a great job.


Quick and easy service




Review of Appliance Tec

Extremely pleased with the service and the tech


Dryer repaired




Review of Appliance Tec

I appreciated Tanners help in repairing our dryer. He diagnosed the problem and knew how to fix it without delay.


Service was not that great/




Review of Appliance Tec

It has taken me a while to respond because I wanted my contractor to take a look at what I was being told which I did not believe for a minute. My dish soap was laying at the b ottom of the dishwasher once it was done washing and drying. Both the cube and the liquid. I was told it was not draining properly. There was no water on the bottom of the dishwasher and it had been the drain used by other dishwashers for over 30 years with out a problem. I mentioned that and was told the newer ones are more powerful. I called my contractor in to take a look. Drainage should not be a problem. It is old plumbing so he is going to update it. I have also found that when I run the dishwasher on the normal setting and not the Sensor setting I am not having a problem with the soap sitting on the bottom of the dishwasher. I believe the problem lies with the setting itself. I am at the point of not ever getting another Whirlpool appliance. the firstt Tech you sent me was very good found the problem and it was fixed although how I got a bad pump on a brand new dishwasher is beyond me but I do understand these things happen. I bought this in August and wasn't able to use it until October because of the pump. I had to place another call in November because of the soap sitting on the bottom. I am not a happy customer.


Response from Appliance Tec:

Hi! Thanks for the feedback. We really want to help you get your dishwasher in proper working order so should speak to clarify the diagnosis for you. A message has been left for you on voicemail. Please reach out to us when convenient. We are here to help!


very good




Review of Appliance Tec

James is a very good technician and representative for your company.


I used my warranty so I did not pay for service. Gentleman did a great job and was very polite




Review of Appliance Tec


Dishwasher Repair




Review of Appliance Tec


Warranty service




Review of Appliance Tec

This was a warranty service so there was no charge to us. Tanner has been here twice. First to address the issue and the second time to repair the problem. Both times he was prompt, friendly, knowledgeable and professional. I would definitely recommend him. Great job!


Great Experience!




Review of Appliance Tec

James Jason was very knowledgeable, polite, & friendly. He knew immediately what the issue was. Unfortunately the part was not in stock (not James’ problem). Part came in & installed in less than two weeks. Thank you James. Awesome job!


The service was excellent !




Review of Appliance Tec

I was very pleased with the outcome and how Jennair stands by there product !


Very professional job!




Review of Appliance Tec

My wife and I were very pleased with the excellent job Jason did in fixing our ice dispenser. Worked fast and kept the work area clean.


All good




Review of Appliance Tec


Great service.




Review of Appliance Tec

Steve was great. Fixed the problem very quickly. Much appreciated.


Washer




Review of Appliance Tec

I was very pleased with my tech and the service. He was very knowledgeable


Phil Cubiotti




Review of Appliance Tec

Great and knowledgeable service


Great service




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The best




Review of Appliance Tec

Evan was on time, professional in his appearance and knowledge. He arrived wearing a mask and did so throughout his work time. He was a pleasure to do business with.


Great service




Review of Appliance Tec


Awesome tech




Review of Appliance Tec

The tech that came to my home was very polite, a great listener and fixed my issue with confidence. He took his time to review what was wrong and made sure he found the problem. Very satisfied with him and his service!


Good service




Review of Appliance Tec

Great service only issue is how long it took to get appointment. Tech was good and customer service as well. It was a very simple issue took 15 minutes so was happy about that!


Sherry




Review of Appliance Tec

Our technician was very professional, helpful and polite.


Great service!




Review of Appliance Tec

Steve was great! Very personable. Fixed the problem with expertise and efficiency.


The tech was polite and very knowledgeable




Review of Appliance Tec

The work could not be better but the wait to get a tech there was bad


It seems to be working well now




Review of Appliance Tec

It took several visits but it seems to be fine. Both ticks were great


Jill




Review of Appliance Tec

Great service & reasonable!


Kelvin




Review of Appliance Tec

Service guy was friendly.


Refrigerator repair




Review of Appliance Tec

The tech quickly determined the problem with our ice maker, as well as the solution. A new ice maker had to be ordered and he gave an estimate of how long it was likely to take. He apologized for the need to delay the repair and we made an appointment for the following week. It arrived in time for that appointment; James installed it and the repair was successful. I used the tracking service and found it very helpful. James also took the extra step of texting me when he was responding to my house, which was certainly appreciated. Overall, our experience both with your company and James personally was excellent. We will definitely use your company again for any future appliance repairs.


Very Happy ! Fantastic Tec !




Review of Appliance Tec

I would Highly Recommend this Tec ! Very Professional ! Followed All Guidelines ! Extremely Knowledgeable ! Very Respectable ! Very Proficient! Was under Warrenty / So No Cost To Me ! Only had 1 year so far !


Evan is Awesome!




Review of Appliance Tec


Excellent service




Review of Appliance Tec


Steve has worked on several of our appliances over the years. He is very knowledgeable, and explains what the issues are with the broken appliance. We




Review of Appliance Tec


Sean




Review of Appliance Tec

Technician was friendly, clean, intelligent and worked quickly. Very impressed and would ask for same tech again in the future.


Very great personable person!! Awesome service!!




Review of Appliance Tec

He is a great Tec !!


Tech was Knowledgeable




Review of Appliance Tec


Great service.




Review of Appliance Tec


Great Service




Review of Appliance Tec

Professional, pleasant and courteous repairman.


Hands Down Best Service I’ve Ever Received




Review of Appliance Tec

Dave F was just awesome. He was courteous, kind, efficient, knowledgeable and incredibly helpful. I’m so grateful that he was the service professional that was sent to me. He’s established a standard it will be difficult for others to live up to. I can’t recall ever having a better experience with a repair than I had with Dave. Thank you!


My appointment




Review of Appliance Tec

I wish to express that Dave was a knowledgeable Tech. And Dave was fast finding the problem and resolving the issue. Although i would like to ask you, does my 1 year warranty start on 10/30/2020 seeing that the issue was the the faulty mother board ?The wait time of getting a Tech here to my house ,i wish it could been a little sooner .


Great




Review of Appliance Tec


Very courteous, mask in place, foot coverings, efficient & explained everything! Great job 👏




Review of Appliance Tec


Great job




Review of Appliance Tec

Excellent


Good service - horrible price




Review of Appliance Tec

I was completely shocked to pay $100 for our service tech to come here for less than 5 min to share our washing was unable to be fixed. If I would have know it was that much just for a service call, I would have never called your services .


Katie




Review of Appliance Tec


Great Service




Review of Appliance Tec

Our refrigerator was repaired very quickly and out tech was very professional and very knowledgeable. I also like the fact that I can track the technician so I can get a good idea on where my repair job is in the queue. I rated the cost of the repair a bit low because I am a bit disappointed that we had to spend over $400 to repair a refrigerator that is only 4 years old.


Quick and efficient




Review of Appliance Tec

Job well done


Great service




Review of Appliance Tec

Great service, could not be happier


Quick and efficient service




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Awesome service polite and professional




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Diane




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Great service




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Great fast service




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Warranty Repair




Review of Appliance Tec

Quick replacement to a faulty part under warranty. In and out in less then 15 min. The status update is really helpful feature. I wish more services used something similar.


Excellent Service




Review of Appliance Tec


Quick Fix




Review of Appliance Tec


Great tec




Review of Appliance Tec

Dave was very good.


Great & Quick Service




Review of Appliance Tec

David called first thing in the morning and arrived within minutes of his phone call. He checked out both appliances, gave us his recommendation, and returned later the same day to fix the problem, after we called to check on warranty. We are very pleased with David as our repair tech.


Very professional




Review of Appliance Tec

It was a positive experience


Ken




Review of Appliance Tec

Your technicians follow-thru and expertise was outstanding!


Great Service




Review of Appliance Tec

Great service, polite and timely


EAS




Review of Appliance Tec

Very knowledgeable and polite


Susan




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Great service




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Thank you!


All work was good




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Knowledgeable




Review of Appliance Tec

David knew appliances and did a good job analyzing our problem and advising us.


Great service!




Review of Appliance Tec

James was polite and professional. Excellent service


Beverly




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John




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Kerry




Review of Appliance Tec

The labor cost of $200 was so disappointing for the 15 minutes the tech was in my home. I cannot believe Appliance Tec charges $800/hour.


Nice guy, quick repair.




Review of Appliance Tec

Communication between office and techs and office and customer was lacking and should be improved. Time for part to come in without having to push for escalation was poor. Price for repair was on the high side. Tech repair guy was professional and nice.


Great Service. He went above and beyond




Review of Appliance Tec

He was very knowledgeable and was very helpful. He went above and beyond with helpful tips!


Great Servuce




Review of Appliance Tec

Service tech was very knowledgable and explained every thing he did.


Good service




Review of Appliance Tec

After a year of repairs on a 1 year old machine we thing it’s finally working right. Hopefully it will not need repair anytime soon.


Creating a replacement Kitchen-Aid ice maker from new parts that your tech brought with him - EXCELLENT JOB PERFORMED !!!




Review of Appliance Tec

Tanner was COURTEOUS and BUSY AT His WORK 100% OF THE TIME HERE.


Great service




Review of Appliance Tec


G




Review of Appliance Tec


Repair Maytag dishwasher




Review of Appliance Tec

Evan was great. I have no complaints only praise for him. My problem with the repair comes from the delay. We waited 12 days for the repair. It's not terribly hard to wash dishes by hand but 12 days seems like a long time to wait for a repair.


Whirlpool washer service for softener dispenser




Review of Appliance Tec

thank you for the email narrowing my appointment window from 8-5 to 1-3. It made it easier to get things done. David called me when he was in the area to give me an arrival heads up. He was professional and wanted to make sure he solved all of my washer issues which he did. He worked fast too.


Great service




Review of Appliance Tec

Steve did a great job, He was professional and kept my laundry room clean. He arrived when expected and fixed the problem.


James J.

James J.

RANGE WHIRLPOOL KSGB900ESS4 Q1 n. Q2 n. Q3 n. Replaced rails and adjusted door. Drawer closes properly.

Near Lothario Cir, Webster, NY 14580
James J.

James J.

DRYER WHIRLPOOL WED6600VW0 Q1 n. Q2 n. Q3 n. Replaced control and belt. Tested dryer and it functions properly.

Near Trillium Trail, Ontario, NY 14519
Tanner R.

Tanner R.

DRYER MAYTAG MGDB725BW Q1 no Q2 no Q3 noComplaint of door not closing properly. Inspected and found catch had broken. This door assembly comes with two catches for easy left/right close assembly. Swapped door catches. Tested unit and unit tested good. Vent tested unit and unit tested good.

Near Sewilo Hills Dr, Irondequoit, NY 14622
Tanner R.

Tanner R.

WASHER WHIRLPOOL WTW4616FW2 Q1 no Q2 no Q3 noComplaint of banging during spin. Customer putting much effort into load balancing and saturation. Still bangs. Following stored errors: none. Hand tested suspension and unit tested good. Ran autodiagnostic cycle and completed without issue. Reviewed use and care with customer to ensure proper load balancing and wash option selection. Unit working as designed.

Near Euler Rd, Brockport, NY 14420
Tanner R.

Tanner R.

WASHER WHIRLPOOL WFW75HEFW0 Q1 no Q2 no Q3 noComplaint of poor drain. Water stuck in gasket.Cleaned sump and drain holes on gasket. Tested unit via autodiagnostic and unit tested good.

Near Ryder Cup Cir, Pittsford, NY 14534
Dave F.

Dave F.

WASHER MAYTAG MVWC6ESWW1 "Replaced lid switch . Tested unit , tested good ."

Near Egan Rd, Honeoye Falls, NY 14472
David L.

David L.

REFRIGERATOR WHIRLPOOL MFF2558VEW2 Replaced ice maker. Unit cycled and filled. Customer to monitor after 24 hours.

Near Gary Dr, Rochester, NY 14624
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Ice cubes are bridging and jamming ice maker . Leveled unit . Customer spoke about freezer in the top left . . Adjusted the freezer temp to 2 degrees to help with freezing . Customer will monitor.

Near Parrish Rd, Honeoye Falls, NY 14472
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT314TFDW00 Replaced evaporator and repaired suction line due to low charge. Unit held a vacuum at 250 microns for ten minutes. Recharged unit. Unit began cooling. Customer to monitor

Near Farmington Rd, Macedon, NY 14502
Evan E.

Evan E.

OVEN WHIRLPOOL AGR6603SFS3 Customer stated that unit would not light. Checked for error codes. No codes present. Tested unit. Could hear unit sparking but never lighting. Inspected wiring harness at spark module and at ignitor. Discovered that harness was pinched between frame of machine and outer wall of oven. This was causing the issue with ignitor. Straightened harness and tested unit multiple times. Unit now lighting as it should. Unit tested good ; dspstn on spec-tagged invntry: 2 WP9758079 IGNTR-OVEN

Near Barton St, Rochester, NY 14611
David L.

David L.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Sr7730109964. Found unit not cooling tapped dryer and low side to take pressure readings while running and test four. Low side at -10 high side at 70.Remove die dryer pressurize system at 135 pounds with nitrogen. Expose both evaporators and all tubing in the machine compartment soaked with bubble solution to leak check. Saw a pressure drop of about 5 pounds in 20 minutes but did not findBubbling on either evaporator or any of the tubing. Documented findings with Techline they are setting product up for review. Unit whirlpool contact customer. Install dye dryer and recharged unit; dspstn on spec-tagged invntry: 1 WPW10608485 EVAP , used 1 wpw10143759 (Drier uv), 1 W10895748 (7x6), and 1 W10895757 (6x5) from stock"

Near Finnian Glen, Fairport, NY 14450
Dave F.

Dave F.

DISHWASHER GE GHDA485N00CS Dishwasher isnt leaking but the disposal is . Customer needs new disposal.

Near Colonial Cir, Fairport, NY 14450
Evan E.

Evan E.

RANGE MAYTAG MER8800FZ2 Customer stating that unit is failing to maintain consistent temps inside oven cavity while baking. Checked for error codes. No codes present. Ran test bake cycle to 350 and observed temps with thermocouple inside oven cavity. Unit is maintaining 10 degrees lower than desired temperature. Calibrated oven up 10 degrees and ran preheat again. Unit now maintaining consistent temperatures compared to what is selected. Unit tested good

Near Park Cir Dr, Fairport, NY 14450
James J.

James J.

WASHER MAYTAG MHW8000AG0 Q1 n. Q2 n. Q3 n. Unit intermittent to give f9e1. Tested diagnostics and got over suds fault. Cleared pressure hose and tested three times. Error did not reappear. Customer is to monitor if problem persists order pump. WPW10515401

Near Wickerton Ln, Webster, NY 14580
Dave F.

Dave F.

RANGE AMANA AER6303MFW2 Replaced control for error . Tested unit . Tested good .

Near Sumac Way, Fairport, NY 14450
James J.

James J.

DISHWASHER MAYTAG MDB5130AWW Q1 n. Q2 n. Q3 n. Unit not starting cycle. Ran heavy wash cycle. Unit started working on its own. Customer is to monitor if problem persists replaceWP99002823

Near Congdon Rd, Williamson, NY 14589
Tanner R.

Tanner R.

DISHWASHER WHIRLPOOL WDT730PAHV0 Q1 no Q2 no Q3 noComplaint of unit leaking from underneath. Ran unit and unit leaks from wash motor connecting to sump. This gasket is not serviceable. Needs motor sump assembly. Quoted for repair. Ordering motor sump.; ordrng 1 W11085683 (Motor Sump Assembly)

Near Medallion Dr, Rochester, NY 14626
Evan E.

Evan E.

WASHER MAYTAG MVWC565FW2 Customer is stating that lid Lock was cracked. Discovered that lock housing was cracked lock was functioning but plastic itself was cracked. Replaced lid lock. Tested unit. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W11307244 LATCH

Near Hrezent View Ln, Webster, NY 14580
Tanner R.

Tanner R.

DISHWASHER MAYTAG MDB8959SKZ0 Q1 no Q2 no Q3 noComplaint of no drain. F9E1 error. Measured 26.1 Ohms resistance in drain pump. This is below an acceptable reading. Measured 122.3 VAC from ACU when drain is requested. Needs new drain pump.; ordrng 1 W11412291 (Drain motor)

Near Woodlands, Brockport, NY 14420
Evan E.

Evan E.

WASHER MAYTAG MVWB766FW0 Replacing agitator due to original agitator teeth stripping out causing poor agitation. Replaced agitator. Tested unit. Unit tested good

Near Beechwood Crescent, Webster, NY 14580
Dave F.

Dave F.

DISHWASHER KITCHENAID KDTM404EWH3 F9E4 error code for lower spray arm . Water not spray and full force . Used clear door and watched water . Called techline SR 7730109592 .unit has 120 volts going to pump . Unit needs new sump W10861526 . Customer is going to call customer service.

Near Buchanan Rd, Pittsford, NY 14534
Tanner R.

Tanner R.

DISHWASHER WHIRLPOOL WDF520PADB7 "Q1 no Q2 no Q3 noComplaint of no wash. Following stored errors:F7E1 heat error. Ran autodiagnostic and motor runs properly. Spray arms not spinning well due to being clogged with debris.Coating on lower and upper rack has worn off causing metal to rust and leave residue in machine. Ordering lower rack and spray arms.; rqstng P&A on 1 WPW10317197 (Upper arm) and 1 WPW10319027 (Lower arm) and 1 W10161215 (Lower rack) and 1 W10909088 (Upper rack), states that autho needed"

Near Scottsville-Chili Rd, Churchville, NY 14428
Tanner R.

Tanner R.

WASHER MAYTAG MVWB765FW4 Q1 n o Q2 no Q3 noComplaint of clunk noise. Following stored errorsF0E4 spin limited by water temperatureF2E1 stuck key.Checked water supply connections and water supply was reversed. Corrected water supply.Customer provided video of issue. Sounds like slider chattering on gearcase. Inspected under unit found gearcase oil on rotor and slider. Slider does not fit snug onto gearcase. Ordering gearcase and slider.; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider)

Near Brookwood Rd, Pittsford, NY 14534
David L.

David L.

FREEZER WHIRLPOOL WRS325SDHZ01 Found unit not cooling. Customer had recently had an issue with the Home wiring specifically with the circuit the fridge is on. Cycled power to the fridge compressor turned on but was not running the fans. Found an open wine into the condenser fan and an open winding to the evaporator fan voltage to the evaporator fan was inconsistent from control ordering both fans and control; ordrng 1 W11449482 (Control) and 1 W10854034 (Condenser fan) and 1 WP2315549 (Evaporator fan)

Near Rocklea Dr, Rochester, NY 14624
James J.

James J.

DISHWASHER WHIRLPOOL WDT970SAHV0 Q1 n. Q2 n. Q3 n. Upper wheels broken off from rack. Replaced rack adjusters and tested. ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER

Near Lowden Point Rd, Rochester, NY 14612
James J.

James J.

WASHER MAYTAG MVWC400XW3 Q1 n. Q2 n. Q3 n. Unit not spinning fully. Motor unable to reach target rpm error. Motor hums loudly in spin. Replaced capacitor with used one to test motor. Unit still not spinning. Need motor. WPW10363173 nla

Near Rumford Rd, Rochester, NY 14626
James J.

James J.

WASHER MAYTAG MVWC465HW2 "Q1 n. Q2 n. Q3 n. Replaced parts and calibrated. Ran spin and agitation in diagnostics. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR , used 1 W10721967 (CAM) from stock"

Near Westwood Dr, Rochester, NY 14616
Evan E.

Evan E.

RANGE WHIRLPOOL WFE515S0JS0 Customer stating that unit is failing to have broiler reach correct temperature. Upon inspection checked for error codes. No codes present. Ran broil cycle at 500 degrees to confirm function. Unit heated up to temp as it should. Confirmed temp with thermocoupler inside oven cavity. Confirmed incoming voltage was correct. Customer is unsure if unit is in warranty or not. Spoke with Victoria about obtaining proof of purchase. Will need proof of purchase for warranty. If no proof is provided customer will need to pay service call fee. Explained this too customer. Waiting to receive POP. Service fee is $93.50 plus tax ; O-emld tckt

Near Stone St, Rochester, NY 14604
Evan E.

Evan E.

WASHER WHIRLPOOL MVWB766FW1 Replacing gear case due to unit failing to spin out. Replaced gear case. Tested unit. Calibrated unit. Unit tested good

Near Nichols St, Rochester, NY 14609
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFF507ESS00 Fresh food evap was frosted over . Defrosted unit and found the defrost thermistor was not in the correct location. Moved thermistor to the correct location and foil taped and zipped tied it . Changed defrost to basic from adaptive. All door gaskets are sealing. Ran test four was good . Thermistor tested good in diagnostics. If problem persists order WPW10277799 .Thermistor harness and UI W11089931. Unit tested good

Near Woodsmeadow Ln, Rochester, NY 14623
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Replaced the freezer door switch . Unit tested good .

Near E Henrietta Rd, Rush, NY 14543
Dave F.

Dave F.

WASHER WHIRLPOOL WFW6620HC0 Replaced the dispenser for leaking. Tested unit . Tested good

Near Roots Tavern Rd, Geneseo, NY 14454
Tanner R.

Tanner R.

DRYER MAYTAG MEDC215EW1 "Q1 no Q2 no Q3 noComplaint of no start. Inspected door switch and switch is broken. Ordering new door switch.; ordrng 1 WPW10569603 (Door switch), dspstn on spec-tagged invntry: 1 WP3392519 FUSE-THERMAL"

Near Wilton Terrace, Rochester, NY 14619
Dave F.

Dave F.

DISHWASHER KITCHENAID KDTM604KPS0 Lower spray blade as fallen off of the manifold . Ordering manifold . Rinse aid door fell off and melted ordering. Dispenser . ; ordrng 1 W11174340 (Upper spray arm) and 1 W11412300 (dispenser)

Near Risewood Ln, Pittsford, NY 14534
David L.

David L.

REFRIGERATOR WHIRLPOOL WRV986FDEM Found unit cooling customer concerned with The unit shutting off intermittently. When this occurs lights do not work and the door open light is illuminated on the UI. Unit then returns to normal operation after a short time. Was unable to re-create as well in the home. Ordering controls; ordrng 1 WPW10624574 (Powersupply) and 1 W10804160 (Control) and 1 WPW10675033 (Control) and 1 W10804160 (Led driver) and 1 W11387384 (uI) and 1 WPW10677119 (Deli control)

Near Shore Acres Dr, Rochester, NY 14612
James J.

James J.

REFRIGERATOR MAYTAG MFF2558DEE00 Q1 n. Q2 n. Q3 n. Unit not cooling below 30. Door clicking when opening. Sealed system leak. Need evap and door cams. ; ordrng 1 W11256565 (Evap) and 1 Sh15 and 2 WP67003638 (Closer)s and 1 WPW10143759 (Drier)

Near Appian Dr, Webster, NY 14580
James J.

James J.

REFRIGERATOR WHIRLPOOL WRS588FIHV00 Q1 n. Q2 n. Q3 n. Unit not dispensing ice. Replaced icemaker. Found wires broken in lower hinge going to icemaker. Need door. ; rqstng P&A on 1 LW11038917 (Door)

Near Tartarian Cir, Rochester, NY 14612
James J.

James J.

RANGE WHIRLPOOL WFC310S0EW0 Q1 n. Q2 n. Q3 n. Rf element loose in receptacle and not attached to base. Need element. ; rqstng P&A on 1 WPW10259868 (Coil)

Near N Autumn Dr, Rochester, NY 14626
Tanner R.

Tanner R.

DISHWASHER WHIRLPOOL WDF520PADB7 "Q1 no Q2 no Q3 noComplaint of no wash. Following stored errors:F7E1 heat error. Ran autodiagnostic and motor runs properly. Spray arms not spinning well due to being clogged with debris.Coating on lower and upper rack has worn off causing metal to rust and leave residue in machine. Ordering lower rack and spray arms.; rqstng P&A on 1 WPW10317197 (Upper arm) and 1 WPW10319027 (Lower arm) and 1 W10161215 (Lower rack) and 1 W10909088 (Upper rack), states that autho needed"

Near Scottsville-Chili Rd, Churchville, NY 14428
Steve M.

Steve M.

RANGE WHIRLPOOL WFE770H0FZ2 L1-38179731948Replaced cooktop for thermal crack under front left burner. During installation the left side was scratched. Ordering touch up paint for mail out only. ; ordrng 1 72032 (touchup MAIL OUT ONLY)

Near MacKay Run, West Henrietta, NY 14586
James J.

James J.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Q1 n. Q2 n. Q3 n. Unit not cooling below 50 degrees. Compressor was off upon arrival. Ran test 4 and compressor powered on. Replaced main control and compressor turned on on its own. No frost pattern after 20 minutes. Condenser is cold. Sealed system leak. Not charging for control due to misdiagnosis. Sealed system under warranty. ; ordrng 1 W11116006 (Evap), used 1 WPW10143759 (Drier) from stock"

Near Finnian Glen, Fairport, NY 14450
James J.

James J.

DRYER WHIRLPOOL WED49STBW1 "Q1 n. Q2 n. Q3 n. Unit does not have long enough vent to clean behind without vent falling off. Need flex vent, clamp, and 90 deg elbow. ; ordrng 1 Pipe and 1 90deg, rqstng P&A on 1 Clamp4in (Jm order), used 1 Sh15 from stock"

Near Lilla Ln, Webster, NY 14580
Dave F.

Dave F.

WASHER WHIRLPOOL WTW7120HW0 After washing clothes . Console becomes unresponsive . ordering console W11413339; ordrng 1 W11413339 (Console)

Near Wilber Rd, Clifton Springs, NY 14432
Evan E.

Evan E.

RANGE WHIRLPOOL WFG505M0BS3 Customer stated cooktop was not installed correctly. Discovered that cooktop was not mounted properly causing burners not to operate. Adjusted cooktop and reinstalled properly. Tested burners. Unit tested good

Near Waverly Pl, Rochester, NY 14608
Steve M.

Steve M.

DISHWASHER WHIRLPOOL GU940SCGB3 Replaced door switch for failing switches and not starting.

Near Dorking Rd, Brighton, NY 14610
Tanner R.

Tanner R.

DRYER KENMORE 110.784227 "Q1 no Q2 no Q3 noComplaint of no heat. Tested continuity of thermal fuse tested good. Igniter tested good. No continuity through radiant sensor. Replaced radiant sensor. Unit tested good. Lubricated roller supports. Cleaned dryer cabinet.; dspstn on spec-tagged invntry: 1 279834 COIL KIT 1 WP3392519 FUSE-THERMAL , and 1 WP338906 SENSOR"

Near Sonora Pkwy, Rochester, NY 14618
Tanner R.

Tanner R.

WASHER WHIRLPOOL WTW4855HW2 Q1 no Q2 no Q3 noComplaint of noise during fill and unit not rinsing thoroughly. Ran auto diagnostic and pipes are water hammering. Reccomended customer have plumber install dampers to reduce noise. Cycle completed without issue. No stored errors. Unit working as designed. Reviewed use and care with customer.

Near Municipal Dr, Rochester, NY 14609
Tanner R.

Tanner R.

WASHER MAYTAG MVWB765FW3 Q1 no Q2 no Q3 noNew door damaged out of box. Reorder door.; ordrng 1 W11259006 (Lid)

Near Main St, Brockport, NY 14420
James J.

James J.

50#IM 15' FS KITCHENAID KUIX335HPS00 Q1 n. Q2 n. Q3 n. Unit makes humming noise and doesn't do anything. Found valve is humming. Verified water pressure to valve. Need water valve. ; ordrng 1 W10897719 (Valve)

Near NY-14, Sodus Point, NY 14555
Steve M.

Steve M.

WASHER MAYTAG MVWX550XW1 Found a wire in capacitor coil that was worn causing no spin. Repaired wire and the washer is now spinning.

Near Asbury St, Rochester, NY 14620
Steve M.

Steve M.

RANGE JENN AIR D156B Replaced door gasket for torn gasket.

Near Beresford Rd, Rochester, NY 14610
Dave F.

Dave F.

RANGE WHIRLPOOL MERH752BAQ "Replaced left rear heating element. Tested unit , tested good"

Near Cuyler St, Palmyra, NY 14522
David L.

David L.

REFRIGERATOR MAYTAG MRT118FFFH04 Found unit short cycling on the compressor start device. Replaced with spare stock. The compressor started and the unit began to cool. Unit was unplugged when arrived customer is to monitor for 48 hours. ; schdld next appmnt for 3/9 TUE !

Near Da Vinci Dr, Rochester, NY 14624
Dave F.

Dave F.

WASHER WHIRLPOOL n/a Test test test . Tested SD mobile

Near Goodman St N, Rochester, NY 14607
James J.

James J.

REFRIGERATOR WHIRLPOOL WRF560SEHV00 Q1 n. Q2 n. Q3 n. Nameplate is crooked. Door handles are stainless not black stainless. Adjusted name plate. Left part. Need handles; ordrng 2 W11125624 (Handle)s and 1 W11199708 (Handle)

Near 8th St, Sodus Point, NY 14555
Steve M.

Steve M.

REFRIGERATOR AMANA BBI20TW Replaced foot on right front foot for stripped foot.

Near Beresford Rd, Rochester, NY 14610
David L.

David L.

DRYER MAYTAG MGD7230HW0 Unit was not drying because the gas valve coils would not open the gas valve. Replaced valve coils unit tested good; used 1 279834 (Coil) from stock

Near South Ave, Hilton, NY 14468
James J.

James J.

WASHER MAYTAG MVWC465HW2 Q1 n. Q2 n. Q3 n. Unit ran a normal cycle for 4 hours. No error codes. Recalibrated control. Need control. ; O-emld tckt

Near Willowgate Dr, Webster, NY 14580
Dave F.

Dave F.

WASHER MAYTAG MVWX655DW1 Replaced capacitor and calibrated unit . Ran auto diagnostics. Unit tested good ; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR

Near Cole Rd, Lyons, NY 14489
David L.

David L.

RANGE KITCHENAID KFEG500EBS3 Customer is concerned with the surface elements cycling on and off when cooking on high. This is normal operation referred customer to use and care guide.

Near Hickory Ln, Spencerport, NY 14559
David L.

David L.

WASHER MAYTAG MVWB765FW4 The transmission is running on the drum seal causing a noise. Ordering gear case. ; ordrng 1 W11393685 (Gearcase)

Near Vintage Ln, Rochester, NY 14615
Tanner R.

Tanner R.

WASHER MAYTAG MVWC565FW2 Q1 no Q2 no Q3 noComplaint of large loads comimg out wet. Following stored errors:F0E2 overseesF7E7 motor unable to reach target rpmRan auto diagnostic and completed without issue. After probing for more informatiom customer not using correct wash cycles for desired result. Customer washing 10 towels on towels load. Referred customer to power wash for higher spin speed. Advised smaller loads that do not exceed 50% volume of wash basket.

Near Bellaqua Estates Dr, Rochester, NY 14624
James J.

James J.

WASHER MAYTAG MVWC465HW3 Q1 n. Q2 n. Q3 n. Replaced gearcase and leveled washer. Ran calibration and spin in diagnostics. Unit no longer shaking excessively in spin.

Near Stoney Lonesome Rd, Williamson, NY 14589
Dave F.

Dave F.

WASHER AMANA NTW4516FW3 F8E1 long fill error. F9E1 long drain . Found debris in the drain pump . Removed debris unit is now draining as expected. . Drain hose is a little to long and needs to be fixed . Gave tips on how to fix that . Calibrated unit and ran auto diagnostics unit tested good

Near NY-14, Lyons, NY 14489
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL MFF2258FEZ03 Ice maker is not cycling . Tested voltage has 120 volts . Replaced ice maker . Ice maker cycled and filled . Unit tested good .; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER

Near Johnson Rd, Geneva, NY 14456
Tanner R.

Tanner R.

DISHWASHER KITCHENAID KDTE254ESS2 "Q1 no Q2 no Q3 noComplaimt of upper rack not closing properly. Left hand track has failed causing adjuster to fail. Using S22916 to cover failed tracks. Customer to pay for new adjusters and labor to replace adjusters.; ordrng 1 WPW10546503 (Adjuster) and 1 WPW10195840 (Positioned) and 1 WPW10340542 (Manifold), dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK"

Near Sassafras Ln, Pittsford, NY 14534
James J.

James J.

WASHER MAYTAG MHW5630HW0 Q1 n. Q2 n. Q3 n. Unit leaking and shaking across floor. Found dispenser leaking. Bellows started to wear from spin. Need control for spin. Bellows and dispenser. ; ordrng 1 W11322901 (Control) and 1 W11314648 (Bellow) and 1 W11465533 (Dispenser)

Near Grand Meadows Way, Webster, NY 14580
David L.

David L.

MICROWAVE KITCHENAID KCMS1555SSS Door was stuck shut because the opening latch had a broken pin. Repaired pin door tested ok.

Near King Fisher Dr, Spencerport, NY 14559
James J.

James J.

DRYER MAYTAG MED5630HW1 Q1 n. Q2 n. Q3 n. Unit scraping on drum during use. Found the side panel touches drum. Loosened cabinet screws and retightened and unit no longer scraping.

Near Grand Meadows Way, Webster, NY 14580
Evan E.

Evan E.

OVEN MAYTAG MGR8880AB1 Customer stating that oven would not light intermittently. Upon inspection discovered that customer was using oven mat floor liner in order to protect floor of oven. The mat itself is blocking the vent holes for fresh oxygen to reach burner bar/igniter. Advised customer to trim Matt so that it is not blocking holes. Inspected igniter and confirmed igniter was lighting consistently. If issue is still present order ignitor. WPW10324262 -Ignitor

Near Tradewind Dr, Rochester, NY 14617
Steve M.

Steve M.

WASHER MAYTAG MVW7230HW0 Found lid locking but not registering with control that it’s locked. Then it would not unlock. Ordering control and lock; ordrng 1 W11394572 (LID LOCK ) and 1 W11419171 (CONTROL)

Near Old Brookside Ln, Canandaigua, NY 14424
Tanner R.

Tanner R.

WASHER WHIRLPOOL MHW8630HC0 Q1 no Q2 no Q3 IComplaint of no detergent being dosd during wash. Detergent level never goes down. Ran diagnostic test and detergent pump does spin but is not drawing any detergent. Swapped detergent hose connections at dispenser. Tested unit and unit tested good.

Near Haywards Heath, West Henrietta, NY 14586
Evan E.

Evan E.

WASHER WHIRLPOOL WFW5620HW0 Customer stating that unit is having trouble draining and also showing a low flow error code. Codes stored are F9e1 and f8e1. Tested drain pump. Can hear pump impeller trying to run but failing. Also discovered cold water rinse valve solenoid is filling slowly. Ordering pump and valve ; ordrng 1 W11316256 (WATER VALVE ) and 1 W11458345 (DRAIN PUMP )

Near Wiedrick Rd, Walworth, NY 14568
James J.

James J.

RANGE JENN AIR JER8885RAS1 "Q1 n. Q2 n. Q3 n. Unit not heating on bake or broil. Warming drawer and top functioning. Need control. ; rqstng P&A on 1 WP8507P331-60 (Control quoted), ordrng 1 Sh15"

Near Lindsey Cir, Webster, NY 14580
Evan E.

Evan E.

COOKTOP WHIRLPOOL KICU509XSS Replacing module due to unit flashing f47 error code for open fuse on right side of module causing burner not to operate. Replaced module. Tested burner. Unit tested good

Near Mooring Line Dr, Rochester, NY 14622
David L.

David L.

DISHWASHER WHIRLPOOL W11249158 Replaced sump due to unit not washing. Unit tested good. ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR

Near St Paul Blvd, Irondequoit, NY 14617
David L.

David L.

RANGE KITCHENAID KFGG500ESS0 Replaced weak oven door hinges and bezels.

Near Thomas Ave, Rochester, NY 14617
Evan E.

Evan E.

DISHWASHER MAYTAG MDB7749SBM0 Customer stating that unit is failing to clean properly. Discovered that dispenser was failing to open and release soap into cycle. Also discovered that door gasket is worn and will need to be replaced. Ordering parts ; ordrng 1 W11032769 (DISPENSER ) and 1 W11177741 (GASKET ) and 1 WPW10401481 (HANDLE POCKET ) and 2 WPW10508950 (RACK STOP )s

Near Suffolk St, Fairport, NY 14450
James J.

James J.

WASHER MAYTAG MVWC465HW2 "Q1 n. Q2 n. Q3 n. Replaced parts and calibrated. Clutch would not disengage in diagnostics. Teeth broke off from cam pulley. Need cam; ordrng 1 W10721967 (Cam), dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR"

Near Westwood Dr, Rochester, NY 14616
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Customer stated that unit was not responding to commands and lights inside unit were off. Discovered that compressor was not running. Inspected compressor and discovered that wiring harness was pinched causing compressor not to receive voltage. Straightened harness and confirmed compressor was running and unit started cooling. Unit tested good

Near Falstaff Rd, Irondequoit, NY 14609
Tanner R.

Tanner R.

DISHWASHER MAYTAG MDB4949SHZ1 Q1 no Q2 no Q3 noComplaint of no wash. Following stored F7E1 heating issue.Cleared error. Ran autodiagnostic and unit did not fill properly. Checked water supply and water pressure too low. Advised customer reach plumber to address water supply.

Near Blackwatch Trail, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX735SDBM04 Replaced led in fresh food section for shorted led causing dim light. Replaced seal on left door that meets the icemaker for missing seal. Replaced freezer door switch and shroud for freezing light switch. Replaced gaskets for torn gaskets and magnets falling out.

Near Dona Lea Rd, Fairport, NY 14450
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced motor sump for not washing dishes. The dishwasher tests good; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR

Near Ashwood Ln, Victor, NY 14564
Evan E.

Evan E.

DISHWASHER MAYTAG MDB8959SKZ0 Replacing drain pump due to pump failing to run consistently. Replaced pump. Tested unit multiple times. Unit tested good ; dspstn on spec-tagged invntry: 1 W11497943 PUMP-DRAIN W/CHOPPER

Near Violet Crescent, Walworth, NY 14568
David L.

David L.

REFRIGERATOR WHIRLPOOL WRB322DMBM02 Customer concerned with a popping noise coming from the back of the refrigerator. Pulled unit out and removed tape and labels from power cord that were blowing when the fan turned on. Noise went away

Near Baxter Dr, Rochester, NY 14626
Steve M.

Steve M.

WASHER WHIRLPOOL WTW5000DW1 Replaced gearcase and control for loud operation and erratic operation. Cali rated and tested. The washer tested good

Near NY-5, Canandaigua, NY 14424
David L.

David L.

REFRIGERATOR WHIRLPOOL WRS321SDHB01 Customer was concerned with the refrigerator making noises. Checked damper fans and compressor for abnormal noises could not re-create any noises that were not normal operation. Its likely that the customer was hearing defrost noises. Noticed that the crisper bins were warmer than they need to be. I found that the lower crisper bin was not seated all the way to the back preventing the refrigerator door from sealing properly. Receded crisper bin. Found that the customer has product loaded all the way to the back wall and upper three shelves causing airflow problems. Recommending that the customer at move items forward to leave the back airway clear for proper airflow. Set refrigerator compartment up one bar to improve cooling in that compartment. Customer to monitor

Near Bram Hall Dr, Rochester, NY 14626
Dave F.

Dave F.

WASHER MAYTAG MVWX655DW2 Actuator is not shifting unit from spin to agitate. Replaced actuator.calibrated unit . Ran auto diagnostics unit tested good.; used 1 WPW10006355 (ACTUATOR) from stock

Near Taylor Rd, Clifton Springs, NY 14432
Dave F.

Dave F.

WASHER WHIRLPOOL WTW7500GC2 Replaced lid and hinges . Tested unit and calibrated it . Unit tested good .

Near South Pkwy, Leicester, NY 14481
James J.

James J.

WASHER MAYTAG MVWB865GW0 Q1 n. Q2 n. Q3 n. replaced gearcase and control. Calibrated and ran diagnostics cycle successfully.

Near Aria Ln, Webster, NY 14580
James J.

James J.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Q1 n. Q2 n. Q3 n. Door clicking on rh side and water dripping from dispenser. Door was hitting hinge when opening. Adjusted door and leveled feet. Clicking noise is grease inside the door where hinge inserts. Disconnected water lines at lower hinge and re connected. Dispenser no longer dripping.

Near Finchingfield Ln, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated that unit would not run a cycle. Checked for error codes. No codes present. Attempted to run cycle. Could hear unit attempting to fill but never actually filling. Discovered that fill line running from inlet valve to vent was pinched and causing issue. Was able to straighten line and tested unit. Unit now filling as it should. Ran diagnostic cycle to confirm function. Unit tested good

Near Illinois St, Rochester, NY 14609
Evan E.

Evan E.

WASHER WHIRLPOOL MVWX700XW1 Customer stating that unit is stopping during cycle and never finishing cycle. Checked for error codes. Unit displaying code f0e2 for over sudsing and f7e1 for basket speed fault. Ran diagnostic cycle. Unit completed cycle as it should. Ran unit on normal wash and observed unit throughout cycle. When reaching 12-16 min portion of cycle unit continually was running drain pump in an attempt to remove suds in machine. Unit was oversudsing during wash cycle and tech did not add any soap. Ran rinse and spin to finish cycle and confirm unit is spinning as it should. Advised customer to use afresh tablets to clean unit to prevent sudsing issue. If unit continues to have issue after sudsing is resolved control will need to be replaced. Collecting service call fee for now. Control part number and cost listed below if needed. Control (W10405819) $85.00S&H $15.00 Labor $76.40

Near Merchants Rd, Rochester, NY 14609
James J.

James J.

OVEN WHIRLPOOL WFE540H0ES1 Q1 n. Q2 n. Q3 n. unit will not heat on bake. Bake element open. 241v to element. Need parts. ; rqstng P&A on 1 W10779716 (Element)

Near Bryden Park, Webster, NY 14580
David L.

David L.

DISHWASHER KITCHENAID KDTE234GPS0 Replaced sump due to an open wash motor winding. Unit filled and sprayed as it should. Noticed that the unit drains through the floor into a trap with no air gap. Explained that this installation may cause issues with syphoning while running. Did not see this to be the case while testing. An air gap will need to be added if this issue begins to cause problems.

Near Manitou Rd, Hilton, NY 14468
Steve M.

Steve M.

RANGE WHIRLPOOL WEE730H0DSO "Replaced main control and temp probe for runaway temps. On testing found the element was broken. Ordering element. ; ordrng 1 W10779716 (elmnt-bake), dspstn on spec-tagged invntry: 1 W11050557 CONTROL"

Near Chateau Pl, Mendon, NY 14506
David L.

David L.

DRYER WHIRLPOOL WGD5100HW0 Retested moisture sensor. Connected meter to j13 and used a putty knife to complete circuit. Tested ok. Thermistor also tested in range at 21k for temp. Replaced acu and verified operation. Went over use and care with the customer.

Near Dutchess Dr, Rochester, NY 14612
David L.

David L.

REFRIGERATOR MAYTAG MRT118FFFZ06 Customer was concerned with a noise that was coming from the refrigerator. This had only happened one time and has not happened since. Checked compartment temperatures. No visible evidence of ice build up anywhere. The evaporator and condenser fans are operating properly and defrost tested ok in diagnostics. Customer to monitor This customer does not have email

Near Greenleaf Rd, Rochester, NY 14612
David L.

David L.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 Customer had found a puddle of water underneath the refrigerator. The water supply had been shut off since. Had the customer turn the water supply back on. Water is fed into the isolation valve and then goes straight to the ice maker. Did not see any evidence of a leak anywhere. Filled the ice maker and checked freezer compartment and defrost drain. Did not find anything that would indicate a leak coming from the refrigerator or water supply.

Near Kencrest Dr, Rochester, NY 14606
Dave F.

Dave F.

WASHER MAYTAG MVWB766FW0 F0E5 off balance load . Ran unit in diagnostics. Unit tested and sounds good . Calibrated unit . Customer says hears grinding during spin or drain . Gear case is good nothing leaking . Filled washer . Tested drain pump . Ran unit in high spin . Unit tested good . Customer will try to take video of noise .

Near Biondo Ct, Rush, NY 14543
Tanner R.

Tanner R.

WASHER MAYTAG MVWB835DW4 Q1 no Q2 no Q3 noReplaced ACU and lid lock. Calibrated unit. Tested via autodiagnostic and unit tested good.Verbal signature acknowledged.; used 1 W10810403 (LID LOCK ASSY) from stock

Near Morningstar Dr, Rochester, NY 14606
Tanner R.

Tanner R.

WASHER MAYTAG A482 Q1 no Q2 no Q3 noComplaint of no agitation. Grinding noise made and unit would not agitate. Ran unit and issue did not manifest. Opened front panel and inspected inside cabinet. Unit is in pristine condition. All operations testing good. Advised customer this could be a precursor to a failing transmission. If issue returns advisd to attempt hand spinning basket to see if that aligns gears in a position that will grab instead of grinding. Advised service fee covers 30 days and trip back out if issue does return.

Near Rockhurst Dr, Penfield, NY 14526
Tanner R.

Tanner R.

WASHER MAYTAG MVWC565FW1 Q1 no Q2 no Q3 no Complaint of poor spin and drain. Same as previous complaint. Following stored errors:F0E5 off balance load.Ran autodiagnostic and during spin was a grinding noise. Inspected drive hub and found drive hub had worn out. Inspected tines on drive shaft and corrosion on gearcase is causing drive shaft to wear out drive hub. Needs new drive hub and gear case. Hub covered under ATEC warranty. Quoted customer for gearcase. Due to cost of repair customer is reaching manufacturer for assistance.

Near Twin Leaf Terrace, Webster, NY 14580
Tanner R.

Tanner R.

DISHWASHER KITCHENAID KDTE204EPA3 "Q1 no Q2 no Q3 noReplaced console, adjusters, spray arms, filter screen. Tested unit via autodiagnostic and unit tested good."

Near Ridge Rd, Webster, NY 14580
Tanner R.

Tanner R.

DRYER WHIRLPOOL MGDB766FW0 Q1 no Q2 no Q3 no Replaced felt pad around drum. Tested unit and unit tested good.

Near Willits Rd, Ontario, NY 14519
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced upper rack adjusters for falling rack. Whirlpool supplied parts.

Near Cole Rd, Pittsford, NY 14534
Evan E.

Evan E.

WASHER GE GNW128PSMVW Customer stating that unit will not spin out properly. Discovered that customer is overloading machine. Customer is under impression that this is a regular size washer. Advised customer that this is a compact washer therefore loads need to be smaller for that reason. Unit is not spinning out properly because of load size. Spoke with customer about proper cycle selection and how to properly use machine. Unit itself tested good

Near Saratoga Ave, Rochester, NY 14608
Dave F.

Dave F.

DISHWASHER KITCHENAID KDTE104ESS2 "F7E1 heater error code .F5E1 door stuck open error . Wash pump is not runnning , verf 120 volts going to motor . Also wash pump is leaking .wash pump WPW10605057; ordrng 1 WPW10605057 (pump and motor assy)"

Near Willoughby Pl, Pittsford, NY 14534
Steve M.

Steve M.

WASHER WHIRLPOOL MVWX655DW2 "7730046318Called tech line and they recommended to replaced lower harness and shifter together. Ordering lower harnesses for losing power during spin. ; ordrng 1 W10913953 (actuator) and 1 W11255099 (HARNESS), dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR"

Near Hillside Dr, Victor, NY 14564
Evan E.

Evan E.

DRYER AMANA NED4655EW1 Replacing timer due to timer failing to advance. Replaced timer. Tested unit. Unit tested good

Near Lee Rd, Rochester, NY 14606
Dave F.

Dave F.

WASHER MAYTAG MHW8630HC3 No error codes . Dispenser drawer float was not in the correct location and not allowing the soap to dispense correctly. Fixed float so that it is on the back side not the front near the fill hole. Tested detergent pump . Tested good . Set soap concentrate to 2x . Tested unit . Tested good .

Near Freshfield Rise, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFC302ESS00 Both fresh food door gaskets are torn . Ordering gaskets W10830046 grey .; ordrng 2 W10830046 (gasket-fip)s

Near Old Farm Cir, Pittsford, NY 14534
James J.

James J.

REFRIGERATOR WHIRLPOOL KRFC300ESS03 Q1 n. Q2 n. Q3 n. Shelves are about 4 inches from back wall so food falls off the back. Styrofoam sticking out on water reservoir. Gap on liner on bottom if ff section is about 3\8 inch. Cabinet liner warped on rh side. Called techline. 7730046808 they are evaluating claim for non repairable

Near Lothario Cir, Webster, NY 14580
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KURL104EPA00 Replaced door gasket . Customer says unit is vibrating and making noise . Pulled unit out did find the drier might be vibrating and hitting frame . Made adjustments to tubing. Unit still not making noise . Unit tested good

Near Miles Ave, Fairport, NY 14450
Tanner R.

Tanner R.

WASHER WHIRLPOOL MVWB766FW0 *repair/service covered under 5 year manufacturer warranty*Q1 no Q2 no Q3 noComplaint of no agitation. Inspected agitator and agitator is worn through center and not grabbing gearcase. Inspected gearcase and gearcase tines are good. Ordering new agitator; ordrng 1 W11161960 (Agitator)

Near Beechwood Crescent, Webster, NY 14580
Tanner R.

Tanner R.

DISHWASHER WHIRLPOOL KDFE104HWH1 Q1 no Q2 no Q3 no Replaced inlet valve. Tested unit and unit tested good.

Near Tyringham Rd, Irondequoit, NY 14617
Evan E.

Evan E.

RANGE KITCHENAID KFEG500EBS3 Customer stated that unit is producing clicking noise while running bake cycle. Upon inspection discovered that bake relay is causing noise bake relay is continually clicking on and off more than usual. Once bake cycle is executed realy continually clicks every 2-3 seconds. Control will need to be replaced. Ordering control ; ordrng 1 W11088877 (CONTROL )

Near Springbrook Cir, Rochester, NY 14606
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Customer was concerned with fresh food compartment temperatures and lighting on the top shelf and in the freezer was out. Replaced freezer LED module lights returned. S191AQ for parts and labor. Customer had temperature issues in the past however when checked with digital thermometer today temperatures in the fresh food sections reflected the set temperature on the way. These readings did not match the thermometers at the customer had inside of the unit currently reading temperature. Freezer temperature also tested good at -2°. The refrigerator appears to be cooling properly. As code to cover parts and labor for the LED module.; used 1 W10695459 (Module) from stock

Near Stone Fence Rd, Rochester, NY 14626
James J.

James J.

MICROWAVE WHIRLPOOL WMH32519FZ0 Q1 n. Q2 n. Q3 n. Replaced control and left light bulb with customer. Unit functions properly. ; dspstn on spec-tagged invntry: 1 8206232A BULB

Near Danby Dr, Webster, NY 14580
James J.

James J.

WASHER MAYTAG MVWB835DW4 Q1 n. Q2 n. Q3 n. End time not working and cold water dispenses on hot. F2e1. Cleared code and calibrated. Tested valves in diagnostics. Retested sanitize cycle and hot water dispenses with proper end tone. Customer is to monitor if problem persists replace. Control and user interface

Near Maiden Ln, Rochester, NY 14615
James J.

James J.

WASHER MAYTAG MVW6230HW0 Q1 n. Q2 n. Q3 n. Replaced gearcase and tested. Unit makes droning noise. When motor changes speed it makes belt squeal on drive pulley. Need motor; ordrng 1 Q1n.Q2n.Q3n. (Motor)

Near Marsdale Ct, Webster, NY 14580
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDF520PADM7 replaced dishwasher door gasket. Tested unit. tested good .

Near Bellaqua Estates Dr, Rochester, NY 14624
Dave F.

Dave F.

WASHER MAYTAG MVWB766FW1 Replaced gear case . Calibrated unit . Ran auto diagnostics unit tested good .

Near Finucane Rd, Rochester, NY 14623
Steve M.

Steve M.

DISHWASHER KITCHENAID KDTE334GPS0 Customer states the unit leaked on left side of door. Removed outer panel and found insulation that wraps wire on inner door was pushed into tray and was restricting water flow. Moved insulation and tested. The dishwasher did not leak.

Near Alliance Ave, Rochester, NY 14620
Steve M.

Steve M.

DISHWASHER WHIRLPOOL GU940SCGB3 "Cleaned float switch that was stopping water from coming into dishwasher. Found door switch is erratic and not always starting dishwasher. Ordering switch kit. ; ordrng 1 4318273 (switch kit,door)"

Near Dorking Rd, Brighton, NY 14610
David L.

David L.

REFRIGERATOR WHIRLPOOL MFT2772HEZ Freezer module is shorted. Replaced W10695459 freezer module. Light tested good. S191AQ for parts and labor; used 1 W10695459 (Module) from stock

Near Kingsford Ln, Spencerport, NY 14559
David L.

David L.

WASHER WHIRLPOOL WTW8900BC0 Replaced worn bearings. Unit tested good. ; used 1 W10435302 (Bearing) from stock

Near Beadle Rd, Brockport, NY 14420
Steve M.

Steve M.

DRYER WHIRLPOOL LEQ9858PW0 Replaced heater for open heater causing no dry. The dryer tested good. ; dspstn on spec-tagged invntry: 1 279838 ELEMENT

Near Highland Ave, Rochester, NY 14618
James J.

James J.

DRYER WHIRLPOOL WGD5300VW0 "Q1 n. Q2 n. Q3 n. Unit hums but won't rotate drum. Drum will rotate if it is assisted by hand. Inspected rollers. Need motor, and belt replaced as maintenance. Customer paid in full. ; ordrng 1 279827 (Motor) and 1 Sh and 1 341241 (Belt)"

Near Covered Bridge Cir, Rochester, NY 14612
Steve M.

Steve M.

WASHER MAYTAG MVW6230HW0 Customer is concerned with amount of water. Found no error code and washer filled as expected. Informed customer of high efficiency washer water levels. And recommended deep fill wash. The washer is working as designed.

Near Shell Edge Dr, Rochester, NY 14623
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRSA71CIHZ00 Found diffuser noisy and not finding home position. Ordering diffuser; ordrng 1 W11236851 (DIFFUSER)

Near Schoolhouse Ln, Rochester, NY 14618
James J.

James J.

MW-HOOD COMBO MAYTAG MMV4206FZ2 Q1 n. Q2 n. Q3 n. Replaced door switches and tested. Unit functions properly

Near Fawn Wood Dr, Webster, NY 14580
James J.

James J.

WASHER WHIRLPOOL WFW72HEDW0 "Q1 n. Q2 n. Q3 n. Replaced control, panel, and dispenser. Ran diagnostics cycle successfully."

Near Lincoln Rd, Ontario, NY 14519
James J.

James J.

DISHWASHER MAYTAG MDB8989SHZ0 Q1 n. Q2 n. Q3 n. Dispenser door broken off. Replaced dispenser and tested in diagnostics. ; used 1 W10861000 (DISPENSER) from stock

Near Whitney Rd, Ontario, NY 14519
James J.

James J.

WASHER WHIRLPOOL WTW7500GC2 "Replaced clutch, gearcase,and latch. Calibrated and ran spin cycle. Unit functions properly."

Near East Ridge Road, Rochester, NY 14621
Steve M.

Steve M.

DRYER WHIRLPOOL WGD5300SQ0 "Vent tested good. Heat started at beginning of cycle. Replaced gas coils for not always turning flame on. ; dspstn on spec-tagged invntry: 1 WP3392519 FUSE-THERMAL , used 1 279834 (COIL KIT) from stock"

Near Stoney Oak Cir, Caledonia, NY 14423
Dave F.

Dave F.

RANGE AMANA AGR6603SFW2 Flames on unit were to high . Adjusted the flames and tested unit . Unit tested good .

Near Rainbow Ln, Lima, NY 14485
Evan E.

Evan E.

DRYER MAYTAG MEDB766FW0 Customer stated that sound is no longer working on control panel. Discovered that console will no longer produce noise. Unit will responds to commands but fails to chime when selecting keys. Ordering console ; ordrng 1 W11042482 (CONSOLE )

Near Nichols St, Rochester, NY 14609
James J.

James J.

WASHER MAYTAG MVWB835DW0 "Q1 n. Q2 n. Q3 n. Unit leaves white streaks all over clothes. Agitator clunking during use. Rotor is loose. Need gearcase. Customer going to wait on repair; rqstng P&A on 1 W11455453 (Gearcase), ordrng 1 Sh15"

Near Cherry Hill Ln, Webster, NY 14580
Tanner R.

Tanner R.

WASHER WHIRLPOOL WFW75HEFW0 Q1 no Q2 no Q3 noComplaint of door not locking. Cycle won't start.F5E3 door latch error.Replaced door lock. Tested via autodiagnostic and unit tested good.; dspstn on spec-tagged invntry: 1 WPW10443885 LATCH

Near Highland Ave, Rochester, NY 14618
Tanner R.

Tanner R.

WASHER ROPER RTW4516FW2 Q1 no Q2 no Q3 noReplaced ACU and lid lock. Calibrated unit. Tested via autodiagnostic and unit tested good.; used 1 W11307244 (LATCH) from stock

Near Hinsdale St, Rochester, NY 14620
David L.

David L.

DISHWASHER KITCHENAID KDTM704KPS0 Replace dented panel in a tested good

Near Fallwood Terrace, Hilton, NY 14468
James J.

James J.

REFRIGERATOR MAYTAG MSS26C6MFZ00 Q1 n. Q2 n. Q3 n. Icemaker and dispenser not functioning. Wires cut under lh hinge. Need door. Customer contacting maytag for possible authorization; rqstng P&A on 1 LW10839374 (Door)

Near Crowne Pointe Dr, Penfield, NY 14526
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT311FZDB01 Found the door was swinging open. Heated and reformed gasket and added shims under caster for better door closing. The refrigerator tests good

Near Lentine Dr, Churchville, NY 14428
David L.

David L.

WASHER MAYTAG MHW3505FW1 Unit is making a noise during spinFound loose rotor bolt. Customer is going to install new bolt.

Near Lakeshore Blvd, Irondequoit, NY 14617
David L.

David L.

DISHWASHER KITCHENAID KDFE104HPS0 "The front the the unit is crushed at the top preventing the door from closing. Left hand side upper track has separated. Lower spray arm is damaged. Ordering front panel, facia, tracks, and spray arm. ; rqstng P&A on 1 W11231156 (Panel) and 1 W11459348 (Facia) and 1 W11259786 (Track RH) and 1 W11259785 (Track LH) and 1 W11101428 (Lower spray arm)"

Near W Ridge Rd, Rochester, NY 14626
Tanner R.

Tanner R.

DRYER MAYTAG MED5630HC1 Q1 no Q2 no Q3 noComplaint of noise from unit. Found stuck pulley. Replaced idler pulley. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 279640 PULLEY-IDLER

Near Qualtrough Rd, Rochester, NY 14625
David L.

David L.

WASHER WHIRLPOOL WTW7120HW0 Customer is concerned with a very intermittent leak coming from the top left-hand side of the machine. I found that the fabric softener cup nearly over fills in diagnostics. Suspecting that the cup may intermittently overfill due to a faulty detergent cup or faulty fill valve ordering both; ordrng 1 W11175629 (Dispenser) and 1 W11094592 (Valve)

Near Lake Meadow Dr, Rochester, NY 14612
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRX735SDHW00 Ice maker was jammed . Unjammed ice maker . Ice maker cycled unit tested good . . If problem persists order WPW10300024 new ice maker

Near St James Pkwy, Canandaigua, NY 14424
David L.

David L.

WASHER MAYTAG MVWB766FW1 Customer has not been able to use the unit because the consul will not except selections all the time. Was unable to re-create failure well in the home ordering console and control. ; ordrng 1 W10853910 (Console) and 1 W11135392 (Control)

Near Windsor Rd, Rochester, NY 14612
Dave F.

Dave F.

REFRIGERATOR MAYTAG MFD2561HEQ Replaced water filter . Dispensed water . Filter is good . Noticed the UI in the freshfood section does not respond to touch . Unit would need new UI WPW10207861 . Unit tested good other then that .

Near Coy Rd, Livonia, NY 14487
David L.

David L.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 Ice maker is not functioning because the fill tube extender is missing. Customer also said it was leaking from the back of the unit. The plastic water line connection is old and brittle. This needs to be replaced by the customer. Ordering fill tube extension and valve. Both doors have cosmetic damage. Unit is out of its 30 day cosmetic warranty. ; ordrng 1 WPW10279909 (Vave) and 1 W11292468 (Fitting)

Near Sunset St, Rochester, NY 14606
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Freezer led out causing top freshfood section LED to be out . Replaced freezer LED unit tested good . ; used 1 W10695459 (MODULE) from stock

Near Federal Rd, Conesus, NY 14435
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDF520PADM7 F4E3 wash pump failure error . Verf power 120 volts going to wash pump . Replaced wash pump and tested unit in diagnostics. Unit tested good .; dspstn on spec-tagged invntry: 1 W11025157 PUMP&MOTOR

Near Berkeley St, Honeoye, NY 14471
David L.

David L.

REFRIGERATOR MAYTAG MSF25D2EAW00 Unit is making a noise. Found failed condenser fan motor. The fan motor ordered did not come with the required harness needed for installation. Rescheduled with tenant.The customer paid in full. ; ordrng 1 W10124096 (Motor)

Near Genesee Park Blvd, Rochester, NY 14619
Dave F.

Dave F.

WASHER WHIRLPOOL MVWC465HW2 F8E1 long fill no fill error . Drain pump didnt sound good . Sounded like the prop was loose . Replaced drain pump . Long fill no fill error may be from the hot water being so far from the hot water tank it takes a long time for it get to the machine and the machine may pause in the rinse cycle . . Ran auto diagnostics and calibrated unit. Unit tested good.

Near Co Rd 36, Naples, NY 14512
Steve M.

Steve M.

WASHER MAYTAG MVWC565FW1 Tested washer and inspected for leaks. Found that the floor drain on front of the washer was backing up onto floor. The washer tests good

Near W Elm St, East Rochester, NY 14445
Steve M.

Steve M.

DRYER WHIRLPOOL WGD4815EW2 Removed rear vent inside dryer and cleared lint from inside blower the customer can not access that was causing noise and poor airflow. Tightened blower to housing. Fastened vent from dryer to house due to vent came off at house Tested dryer and it tested good.

Near Eaglewood Cir, Pittsford, NY 14534
Dave F.

Dave F.

DISHWASHER KITCHENAID KDFE104DSS5 Sump pump not running ordering sump and adjusters for top rack falling .; rqstng P&A on 1 W11085683 (pump&motor) and 2 WPW10546503 (adjuster)s

Near E Henrietta Rd, Henrietta, NY 14467
Tanner R.

Tanner R.

DISHWASHER MAYTAG MDB8959SFZ4 "Q1 no Q2 no Q3 noComplaint of upper rack falling off. Inspected rack and upper tracks have failed. Replaced rack rails with upgraded assembly. Tested unit and unit tested good. No stored errors. Autodiagnostic cycle completed without issue.**Repair covered under S22916, JM issuing service call refund**; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"

Near Woods Point, Webster, NY 14580
Tanner R.

Tanner R.

WASHER WHIRLPOOL WFW92HEFW0 Q1 no Q2 no Q3 no*stacked unit*Complaint of F1E1 and no operation. Confirmed power to unit is good. Needs new ACU. Replaced ACU. Tested with auto diagnostic and unit tested good.

Near Woodrose Dr, Webster, NY 14580
Tanner R.

Tanner R.

WASHER WHIRLPOOL WTW5000DW1 Q1 no Q2 no Q3 noComplaint of no drain. Incomplete cycles. Following stored errors:F7E1 basket speed faultRan autodiagnostic and as soon as cycle tests spin it cancels. Lid unlocks but basket is still spinning. Ran tachometer test and unit failed. Needs new optics sensor. Replaced shift actuator. Tested unit and unit tested good.; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR

Near Traver Cir, Rochester, NY 14609