Gas range repair
Leslie - Rochester, NY
Great service, very professional!
Victoria - Manchester, NY
Dave was prompt, considerate, knowledgeable and focused on the job he was doing. We were pleased with him and the job he did for us!
He was very good!
Barbara - Irondequoit, NY
Our tech was very knowledgeable and personable. And most importantly our oven works!
Larry - Mount Morris, NY
Dave has been to our home before for a bit of troubleshooting and repair work on other appliances and seems to be a courteous and very well trained tech. Answers all of our questions about the repair and if there is anything we should be doing different to prevent further problems with our appliances.
Diane - Rochester, NY
The repairman, James was very knowledgeable. He explained what was wrong with my appliance and what would be done to fix it
Colgan - Honeoye Falls, NY
The technician was prompt, professional and polite. He also repaired my dishwasher quickly and even ran the sanitation cycle for me.
Liliana - West Henrietta, NY
I am still looking for help. Dryer still stop to quick and not drying my clothes. Now that I have my new washer and try for 3 days hoping that my cloth will be dry the dryer still not working properly
Dave is great!
Michael - Farmington, NY
Dave from Appliance Tech did a wonderful job repairing our refrigerator. Everything is now working great!
Technician was courteous polite on time took great care not to damage anything else within the kitchen he was friendly excellent work and explain in g
Ben - Rochester, NY
Karen - Rochester, NY
Evan did a great job on our MayTag washer. He was so pleasant to work with.
Maria - Rochester, NY
Our refrigerator was fixed in a timely manner and the entire experience beginning to end was very pleasant.
Evan was very customer centric
Tom - Irondequoit, NY
Gerald - Pittsford, NY
The service provided was great. Steve was knowledgeable about the appliance, diagnosed the problem, ordered the part and returned to install the part correctly. Everything occurred in a timely manner and I was very satisfied with the job!!
Molly - East Rochester, NY
Evan was awesome! Patient, competent, and kind.
Richard - Canandaigua, NY
Tech was great. Wore mask. Booties. Ultra polite and explained everything.
Issue not fixed
Steve - Rochester, NY
Unfortunately the issue was not solved and the tech has to come back, but can come back until July 6th. I really hope that I do not have to pay the service charge again.
Anne - Rochester, NY
Evan was safe, efficient, and informative.
Nancy - Rochester, NY
Steve showed up with the right part after reviewing the service call
Prompt and professional service!
Greg - Webster, NY
Dave was timely, helpful, and quickly resolved our refrigerator’s fan failure.
Marlene - Penfield, NY
Very nice and helpful. Excellent
William - Pittsford, NY
Evan was wonderful. He followed all safety protocols and fixed our oven as promised.
Philip - Webster, NY
Alexandra - Brighton, NY
Nancy - Lima, NY
5 Stars all the way!!
Quick Service for Warranty Work
Ferne - Rochester, NY
Super quick service! Knowledgeable, efficient technician with good communication skills.
Jody - Penfield, NY
Good tech great service
Spence - Ontario, NY
On time kept me informed...... great service.....
Multiple visits, still not right....
Tara - Parma, NY
Multiple visits, still not right...
Good and very organized
Edward - Pittsford, NY
Dave was great in every respect. Very determined Tech and very kind guy!
Kim - Honeoye Falls, NY
Jason - Victor, NY
Nancy - Fairport, NY
Very nice gentleman and he knew exactly what to do. Very experienced! Nancy
Verry effective in finding g problem
Ray - Webster, NY
Did a great job. Found problem cause and provided me with tips for better use of my washer.
Tami - Irondequoit, NY
Great service! Friendly and respectful. Wore a mask and shoe covers which was a pleasant surprise during these strange times. Quick work was done right and left no mess!
Awesome awesome awesome.
Terry - Webster, NY
Evan went above and beyond to help with our appliance issues. Great customer skillls. Send him any time
Great job and service
Scott - Penfield, NY
Joseph - Pittsford, NY
I had to have my Maytag Refrigerator repaired. Dave was very professional, knowledgeable and did a great job.
Dave was very knowledgeable & was very professional
Ronald - Canandaigua, NY
It was under warranty, so I'm satisfied with the price.I was disappointed in the 1 week wait for service though.
Ron - Webster, NY
Very good experience.
Sandra - Hilton, NY
Dave was knowledgeable, polite and efficient
Clean and efficient service
Steven - Rochester, NY
Very good service
Benjamin - Rochester, NY
I plan to call Appliance Tec for all my service needs that they perform.
Matt Cattron - Webster, NY
Whoever is hiring at your place is doing a great job. My experience with both James and Evan was a pleasant one. Both were friendly, knowledgeable, and professional.
Maureen - Rochester, NY
David was friendly, helpful, and got the job done quick! Highly recommend!
Holly - Rochester, NY
My tech was very professional & knowledgeable.
great service and every person we met went above and beyond to solve a stubborn problem
Joan - Penfield, NY
We appreciated the "stick to it tiveness" of every person who came to the house. Also the compassion with the billing for these many visits. The oven now works on Convection!. Even the polite manner that Tanner answered the phone!
Doug - Canandaigua, NY
Dave is an excellent technician who worked diligently, explained what he was doing, and answered our questions.
Good, fast service.
Gary - Rochester, NY
Repairman was quick and professional.
Jane - Victor, NY
Dave F was wonderful. Smart, personable, competent, and with a plan if I experience a continuous problem with one of the appliances
Joanne - Geneva, NY
Dave was a friendly guy, answered all my questions, would definitely call him again!
Sidney - Rochester, NY
Maura - Webster, NY
Very Professional and knowledgeable
Bill - Hamlin, NY
Explained symptoms over the phone. David arrived on time and with the probable part needed on hand. Quickly diagnosed the problem, and had the correct part. He explained everything and replaced the worn out part. Ran diagnostics to ensure it solved the problem. Our washer works like new again. Couldn’t be happier and will highly recommend this company to friends and colleagues.
Joan - Webster, NY
Stan - Rochester, NY
service was outstanding second to none
bec - Webster, NY
Jason - Webster, NY
Fast, reliable service.
Paul - Rochester, NY
Had a non-emergency stove repair (oven igniter). Spoke to administrative assistant on first call, scheduled a repair window, service person came, tested, diagnosed, had part on the truck, repaired. Great communication before and during service, they came when they said they would, right in the middle of the scheduled window, with a call right before they arrived.
Robin - Palmyra, NY
I was extremely happy with the service technician... he knew just what to do! Couldn’t be more pleased. He even had booties for his shoes that he put on before entering the house!
Kathleen - Fairport, NY
Very informative and helpful.
Great professional service
Timothy - Irondequoit, NY
Though it was frustrating that my range came from Whirlpool with a cut wire causing the oven to not work, Evan & Steve were very knowledgeable and a pleasure to have in my home diagnosing and repairing the unit. They made the frustration a bit less due to their great, professional service.
Joseph - Rochester, NY
Thomas - Canandaigua, NY
Under warranty. Quick service. On time. Knew exactly what he needed
Tim - Brockport, NY
Timely and excellent service
Cindy - Newark, NY
Great service tech
Robert - Rochester, NY
Steve was great and very knowledgeable.
Tech was prompt, professional and completed repair quickly!
Felicia - Penfield, NY
Joan - Penfield, NY
Personable young man who provided great service
seemed like a good job
Elaine - Caledonia, NY
Mark - Lyons, NY
very good job and was very cordial
George - Canandaigua, NY
Evan E is Class Act
Gerard - Rochester, NY
Every service tech should be like Evan. Smart, courteous, prepared and efficient.
Ann - Fairport, NY
Evan was patient and worked hard to get the ice maker working correctly. It took three trips but he was prompt courteous and worked with us to figure our what was going on. Highly recommend this young man!
Wonderful service tech!
Barbara - Pittsford, NY
Evan was SO respectful, kind, and gave expert service!!! I would welcome him back in my home anytime.
Personable, knowledgeable, skilled tech
Fred - Webster, NY
Although it took more than one visit to solve our refrigerator problem, Dave showed he knows all the likely sources of the problem and addresses them quickly and thoroughly. Scheduling was easy and convenient. Dave is conscientious with great attention to every detail.
Daniel - Fairport, NY
Dave was great... Gave me a lot of good information.. Thank you...….
Steve is very personable and is great!
Julie - Pittsford, NY
Steve does a terrific job. He calls when he’s about 10-15 minutes out and it is very knowledgeable and precise. He explains the situation and what is wrong in detail.
Technician was great
Phyllis - Fairport, NY
Dave was efficient, knowledgeable, and competent. It was disappointing that the Whirlpool dryer needed repair after only 8 days! Grateful to Dave for making the experience tolerable.
The replacement part fit right in for a quick repair.
Steve - Fairport, NY
Jane - East Rochester, NY
Tech was very knowledgeable about the service and very professional.
Sal - Honeoye Falls, NY
Dave got here on time....super pleasant and very knowledgable.
Margaret - Victor, NY
Dave is a very professional, efficient and pleasant individual. He diagnosed and solved my problems as quickly as shipping of parts would allow. Thanks No cost...warranty!
Wonderful service and found a convenient time to come and repair my dishwasher.
Maureen - Rochester, NY
I will plan to contact Evan in the future when I need an appliance repaired. He arrived in the time frame he was scheduled. He was extremely pleasant and decided the part needed to be replaced so I would not have problems again in the future. The appliance was only about six months old so the part was covered under warranty.
Linda - Webster, NY
I was very pleased w Evan. On day 1, Evan patiently waited until I confirmed whether I was covered on repair policy. Very respectful and professional. On day 2 Evan came w Tanner to install new motor. Again both were professional and replacement took about 30-40 minutes. Very pleased w Evan and Appliance Tec.
Sherry - Honeoye Falls, NY
My Whirlpool refrigerator has cheap parts. The veggie drawer kept falling off the plastic track. The design is terrible! (Veggies are heavy, so the track should be along the bottom rather than along the top.) Steve managed to adjust the track and used two screws to keep that from happening again.
Melissa - Nunda, NY
Irene - Conesus, NY
Steve Mcvaugh's expertise in the servicing of my double wall oven left me feeling very confident that the repair was going to be successful, which it was. Steve explained in detail what was wrong with the oven and the why. I highly recommend Steve for any service repair in the future.
Will - Newark, NY
Matt - Farmington, NY
Bonniesue - Walworth, NY
Carolyn - Lima, NY
Replaced defective front panel
Igor - Brighton, NY
Mathew - Rochester, NY
Shaun an was great. Quick and efficient
Eric - Livonia, NY
Did a great job. Thank yiu
Donald - West Henrietta, NY
Prompt & Professional
Margaret - Macedon, NY
Very satisfied with Evan’s efficient & knowledgable service.
Dan - Brighton, NY
Steve did a great job fixing my oven. Came on time with a trainee. He was terrific helping him. He diagnosed the problem, had the parts, fixed it, and was gone in less than an hour. The kitchen was spotless. I always ask for him. He is “the best!”
Dmetri - Pittsford, NY
Joseph - Honeoye Falls, NY
Dave was very pleasant, seemed very knowledgeable and fixed our problem quickly.
Robert - Churchville, NY
Friendly and. Capable,,
Debbie - Webster, NY
Evan was a very helpful, knowledgeable, and friendly guy.
Wonderful customer service
Mary - Rochester, NY
He was pleasant, capable and easy to relate to.
good service but had to wait several days
Edward - Pittsford, NY
Disappointed that Jenn Air didn't discount the labor cost. Considering that that we pd. a service call to another co.to find out that they were not a certified tec. plus it took several days to repair and lost alot of our food. Repairman was great
Lillie - Rochester, NY
I was pleased with the work that they showed
They did a good job
Lenny - Rochester, NY
Great service on 10 year old dryer
Rick - Rochester, NY
Staff knew their stuff - initial exam pinpointed a fuse but when two techs came back one of them knew to recommend a new thermostat so fuse did not go again. Dryer works like new now, no surprise charges even with an extra trip for the additional part and pats age very reasonable cost.
Feel i was duped.
Mike - Rochester, NY
Mechanic was knowledgeable and polite. Appointments were difficult to schedule for a timely repair. I think this so called repair took 3-4 weeks to complete. First appointment we determined the upper basket was not formed/bent to accurate tolerances from factory as the most likely culprit. I did not want to start bending the basket to make it slide in and out without rubbing on the left side. Mechanic knew better also because I was watching and this is a brand new dishwasher. He said he would order a new basket etc.. Second appointment box is brought in cut open and installed. Looking at basket I notice left side is sort of bent in and no longer rubs. I make a comment it must have been the basket out of whack. They finish and pack up. I go to put the box in the garbage and notice clear tape and paper tape on one end of box, other end only has paper tape? So he wouldn't bend the basket in front of me because he knew I would not approve, but the box was cut open before arrival, basket bent, placed back in box, and clear taped shut. Pretty sneaky.. This dishwasher should have been replaced like I offered to do day one when I discovered the manufacturing defect. Feel free to contact me.. I will review on your preferred sites listed d below.
Response from Appliance Tec:
Thanks for the feedback however we are a bit confused why you feel you were duped since the tech left the old part with you. Regarding the opened box, the tech opened it when he picked it up from the office to make sure it was not damaged so your time wasn't wasted by showing up with a damaged part. We completely understand the frustration when there is service needed on a new product and we do everything we can to correct those issues as efficiently as possible. Dave and the rest of the team have zero motivation in duping our customers. Actually, quite to the contrary, our team prides itself on high quality, honest work. Anything otherwise would be quite troubling to us. In addition, your desire for a new dishwasher would have to be discussed with your dealer or the manufacturer since we are not part of that decision process unless the product is deemed not repairable. Please feel free to contact us if you have further concerns or questions.
good service; fair price
Robert - Fairport, NY
Excellent service !
Martina - Pittsford, NY
Dave F. Was polite, knowledgeable and very efficient.
Nathan - Rochester, NY
Without even looking at the washer they brought a part but unfortunately it wasn’t the fix. They came back with the correct part quickly and install was just as fast. No complaint. Tech was professional and courteous and he knew his job. Thanks
Jim - Pittsford, NY
No work performed because I declined (too expensive) but he was a nice guy and seemed knowledgeable. I’d use them again. Also arrived exactly as stated. On time.
Nadine - Pittsford, NY
Elizabeth - Rochester, NY
Evan was very helpful, informative and got the job done.
Dana - Brighton, NY
Great service and service people. Had Microwave fixed in no time at all.
Dave did an excellent job diagnosing the problem, even without being able to install and see if it worked.
Lisa - Fayette, NY
Mary - Penfield, NY
Professional and effective
Greg - Honeoye Falls, NY
Dave was very professional and very quickly identified the problem. He also had the part with him based on his experience with the appliance and my description of the symptoms. Fixed it on the spot with no need for a return visit.
Fast and friendly
Edward - Pittsford, NY
Steve was courteous and professional. Before I new it he was done and my o en works like new.
Edward - Rochester, NY
Very good customer service
friendly, knowledgable tec
Lourdes - Pittsford, NY
repair of new ref with ice maker issues
Robert - Pittsford, NY
Great company and supper technician with excellent skill and sound knowledge of problems with our appliances. Dave did a simply a great job.
Repair of fridge
Nadine - Churchville, NY
Great experience! Friendly repair people, repair completed as needed.
Canal - Rochester, NY
Julie - Rochester, NY
The tech guy was very nice,professional, and knowledgeable.
Pat - Rochester, NY
Very fast and neat
Thomas - Hilton, NY
Dave was well prepare, pleasant and efficient. He had the required part with him and completed the repair very quickly on the first visit.
Great service and especially because they had to wait for me!
Debbie - Rochester, NY
Ellen - Macedon, NY
Katie - Webster, NY
Very friendly, animal friendly and patient with me while I fit conversations around work meetings!
Fridge service call
Donald - Irondequoit, NY
David arrived within the expected time frame, thoroughly researched our problem and presented us with several recommendations (service call was within the 1 year warranty period).
Betty - Ontario, NY
Appliance Tech service professional are very courteous and knowledgeable. They stand behind their work. They work hard to satisfy the customer
Fixed the problem.
Marybeth - Webster, NY
I was pleased with how easily the problem was fixed, and how carefully Dave worked.
Jan 2 service call
Daniel Killoran, Fairport - Fairport, NY
Very disappointed with Steve's attitude. We told him the convection setting did not cook the turkey after 3 hours on Christmas so we had to switch oven setting (everything was ok, just a later dinner). Steve said "I wasn't here when you took turkey out of oven"...basically calling us a liars...WOW. Dan Killoran
Michael - Webster, NY
Very satisfying experience
John - Victor, NY
Professional and friendly at the same time
Joan - Irondequoit, NY
Quick accessibility , honest about costs and options
Richard - Rochester, NY
Dave figured things out quickly . We were back to normal fast
Daniel - Phelps, NY
Efficient and quick repair
Suzann - Caledonia, NY
Great service as always. Thank you Steve
Karen - Pittsford, NY
The service tech was professional. He worked quickly and efficiently & was personable.
Sharon - Webster, NY
David was on time. Very efficient A good asset to ur company
Bob - Livonia, NY
Steve was very professional, helpful, and provided a solution to our problem.
Reliable and professional!!!
Sue - Webster, NY
Evans been taking care of us for nearly give years. He’s always very professional and knowledgeable and has my appliances working well in no time. Thank you for your service!!!
Repair work was performed very professionally.
Walter - Fairport, NY
Prompt service. Good repairman.
Ronald - East Rochester, NY
Robert - Ontario, NY
Great service within the time frame explained. The problem was fixed quickly and correctly.
Did nice job fixing my problem
Randy - Rochester, NY
Although it took multiple trips for him to get a replacement part that actually worked (not Evans fault), Evan did a nice job diagnosing and fixing a difficult problem with my Washer.
Serviceman did not wait for my arrival as I had asked
David - West Henrietta, NY
The labor charges added to the service call charge seemed excessive.
Michelle - Rochester, NY
Lori - Sodus, NY
knowledgeable,personable,polite,warm and friendly, knew exactly what was wrong and fixed it in a timely manner. I cannot say enough about this young
Colleen - Webster, NY
Quick, and efficient, thumbs up!
Peter - Fairport, NY
Great friendly service.
Ann - Pittsford, NY
Dave was wonderful! Helpful and very knowledgeable.
David Long is exceptional
David - Hilton, NY
David Long is exceptional. He properly diagnoses the problems and makes the associated repairs. He is thorough, meticulous, respectful, and courteous. When I need a repair I ask for David.
Anne - Rochester, NY
Evan was very professional and pleasant to work with.
Sharon - Marion, NY
Kelly - Penfield, NY
Dave of app tec
John - Webster, NY
Bryan - Rochester, NY
Very knowledgeable ordered what was needed to get the job done. Called before arrival to confirm tried to accommodate our time needs
Kyle - Irondequoit, NY
Evan was great, arrived at the appointed time, called ahead, quickly diagnosed, explained, and corrected the problem, and was very friendly!
Excellent service – very professional
Ann - Pittsford, NY
Excellent service – very professional
Friendly on time service
Julie - Webster, NY
Michele - Rochester, NY
Professional and personable
Susan - Victor, NY
The technicians who came to my house were very friendly, professional and knowledgeable.
Timothy - Williamson, NY
Excellent service, friendly & knowledgeable tech.
Carolyn - Fairport, NY
I was very pleased with this experience. Steve was great. Fast & efficient!
repair of KitchenAid ref
Robert - Pittsford, NY
Kitchen aid stove
Doug - Ontario, NY
On time and very professional
Jean - Irondequoit, NY
Great commucator. Technically strong. Washer is working well. Highly recommend.
Victor - Irondequoit, NY
Ben - Bloomfield, NY
Steve was very quick in getting things fixed & double checked everything to make sure it worked great.
David - Churchville, NY
Shaiman gave us prompt, courteous service. He was knowledgeable, professional, and personable. We are very satisfied!
Keelee - Honeoye Falls, NY
Steve was great, he didn’t have the parts available at his 1st visit, but he was able to temporarily get my dishwasher rack to a usable state for me until he was able to return to install the parts. Thank you Steve!
Very helpful and informative
Robert - Fairport, NY
Dave was awesome
Linda - Pittsford, NY
Dave was completely professional and friendly. He also taught me some things about how to get better performance from my dishwasher. He even made friends with my cat. And Tanner, who was training, was also friendly and helpful.
excellent customer service
"Salone - Penfield, NY
Ginny - Webster, NY
Evan the service tech. Was very professional, courteous and knowledgeable of his job. I am very happy and please with his works. Evan is a good value employee to his company. Evan should be recommended for his professional and wonderful work ethnics.
Technicians were friendly and efficient!
Karen - Rochester, NY
Exactly what we were looking for!
Mike - Fairport, NY
Our dryer button stopped functioning so we called, had a the technition came out at a time convienent to us, he troubleshooted, fixed the issue within a short period of time without charging a boatload of money to correct the problem. We will DEFINATELY call again if we need an any appliance repaired. 🙂
James - Penfield, NY
Evan is a great service technician. He is professional, polite and efficient at diagnosing and fixing the appliance. I highly recommend him and Appliance Tec.
Mark - Macedon, NY
I think Steve did a great job
Linda - Pittsford, NY
Evan was professional, helpful and informative.
Washing Machine Repair
Marjorie - Rochester, NY
Great service. Great patience. Honest repairman.
Royal - Honeoye Falls, NY
John - Webster, NY
Excellent service. Professional, efficient and on time. Excellent communication, before during and after service call. I highly recommend these folks.
James - Fairport, NY
Susan - Dansville, NY
Very professional, great service, on time.
Thomas - Rochester, NY
It was a great experience he was very friendly and helpful.
Nancy - Rochester, NY
On time, effective service
Bernie - Rochester, NY
David called to let us know he was on his way. He came in with a pretty good idea of what the problem was but also checked a few other things just to sure. Had the right parts, was neat and pleasant. Very positive experience.
Tec was able to fix my issue without the parts Maytag said I needed. Maytag phone support didnt know what they were doing.
David - Macedon, NY
Walter - Penfield, NY
Great warranty service. Done very quickly
Kathleen - Rochester, NY
The repair needed on my refrigerator was done efficiently and appreciated the explanations . I was very pleased. Thank you !
Saratoga - Farmington, NY
Our tech was great. Fast nice and dog friendly
Prompt and professional service.
John - Pittsford, NY
We will use Appliance Tec next time we need appliance repair.
Paul - Rochester, NY
Fantastic service phenomenal job.
Great service wonderful pre-advance of 20 minutes was very knowledgeable
Pat - Victor, NY
Lawrence - Rochester, NY
Nice guy and very helpful.
Lynn - Pittsford, NY
Dave was great.. called ahead, arrived as he stated he would, diagnosed the problem and costs to repair and did the job very efficiently ! He also did a very nice job training his intern in my presence! A lot of respect shown to the trainer and myself
Fast and great service
Janet - Spencerport, NY
Dave is a knowledgeable technician. Seems to know what he is doing.
RANGE GE RGB745BEA1CT Replaced open bake igniter due to oven not heating. Preheated oven afterwards to test. Unit tested good; dspstn on spec-tagged invntry: 1 4342528 IGNITOR-ROUND
DISHWASHER KITCHENAID KUDS30IXBL9 Q1no q2noq3noReplaced upper rack adjusters that had broken at the wheels. New adjusters working as expected.Verbal signature.; dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER C RAIL-GREY
RANGE WHIRLPOOL WFG320M0BS3 Replacing inner door glass due to unit’s original piece of glass shattering while in use. Replaced door glass. Unit tested good
REFRIGERATOR WHIRLPOOL WRF989SDAM00 Replaced deli cover that was correct during last repair. Unit is cooling as expected customer to monitor.
OVEN MAYTAG MGR6751BDB Customer stating that when using upper oven during bake cycle control will flicker and sometimes unit will have to be unplugged and replugged in. Ran test bake cycle on both upper and lower ovens at 400 degrees attempting to replicate issue. Customer did state that breaker was replaced recently. Could not replicate issue while in home. Did quote customer for control replacement if they would like to proceed with repair. Customer will contact office if interested. WPW10166969 (control) $281.00S&H $15.00Labor $76.40Collecting service call fee for now
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Frost in freezer. Light switch frozen. Gasket not sealing to top edge of freezer. Molded gasket with heat gun and inspected. Gasket seals properly.
DRYER MAYTAG MEDB980BG0 Removed door and took outer panel off to switch door catches for broken door catch causing door to close hard or not close.
DISHWASHER WHIRLPOOL KDFE104HPS0 Customer stated that upper rack was not gliding properly. Replaced tracks but unit was still experiencing same issue. Removed adjusters to inspect. After reinstalling adjusters could not replicate issue. Unit tested good; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
REFRIGERATOR WHIRLPOOL MFC2062FEZ03 Q1 n. Q2 n. Q3 n. Unit makes grinding noise and overfilling ice bin. Bail arm won't stay connected to icemaker. Replaced icemaker and it cycled upon install. Unit functions properly. ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced endcaps and tested drawer. Ticking noise came back since last visit.mpushed fridge further back into cabinet and adjusted feet and noise went away. Customer is to monitor.
DISHWASHER WHIRLPOOL WDF330PAHS3 Q1 no q2 no q3 no Unit was not draining due to poor connection at drain pump. Was able to get pump to run and drain tub after reconnecting. Verbal signature ; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
DRYER WHIRLPOOL WED49STBW0 Customer stated that unit will not heat. Discovered that thermal fuse tested open. Also discovered that heating coil was making contact with cabinet causing unit to heat even while testing on air dry. Replaced fuse and vent coil away from cabinet. Unit tested good ; used 1 WP3392519 (FUSE-THERMAL) from stock
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Replaced freezer door and left hand fresh food door . Everything is sealing as expected . Tested good .
REFRIGERATOR KITCHENAID KFIS29PBMS02 Replaced kickplate for broken tabs
WASHER MAYTAG MVWB835DW1 Left side hinge is broken on lid . Unit needs new lid . Ran auto diagnostics. Unit was not shifting right . After looking under unit found gearcase oil on rotor and cabinet. Unit clicks while trying to shift . Quoted customer for lid . Gearcase shifter . Rotor . Customer will look into a new machine .
DRYER WHIRLPOOL WED5600VQ0 Replaced door switch on unit . Tested unit . Tested good
REFRIGERATOR KITCHENAID KSC24C8EYB02 Q1 n. Q2 n. Q3 n. Ice bin broken. Replaced ice bin and verified ice dispenser functions. One year warranty on part.
REFRIGERATOR KITCHENAID KFIV29PCMS03 Replaced fan motor and defrost thermostat . Tested unit. Tested good .
DISHWASHER WHIRLPOOL KDPE244GPS0 Replacing dispenser due to units original dispenser cracking causing door not to open or close. Replaced dispenser. Tested dispenser. Unit tested good ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
STACKED LAUNDRY KENMORE 11088762793 Replaced door switch and door catch and cam due to dryer door not staying shut during use. Dryer is heating as expected . Recommending that the venting be cleaned due to long dry times.
FREEZER FRIGIDAIRE FFFC15M4TW Frigidaire under warranty
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Found water supply shut off in basement causing no wash. Turned water supply on and the dishwasher tests good. Recommended moving water supply to under sink for better wash and dry.
WASHER MAYTAG MVWB755DW0 Replace stripped wash plate due to poor agitation and noise. Agitation working properly gear case was very loud during test. Inspected clutch and cam slider for wear. Found that the noise is likely coming from a gear inside the transmission. Requesting authorization on a gear case.; ordrng 1 W10811956 (Gearcase)
RANGE WHIRLPOOL WFG775H0HZ0 "Replacing bake ignitor ,harness and DSI board due to unit failing to light bake or broil element . Replaced all parts. Tested unit for customer. Unit tested good"
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Defrosted freezer and fill tube ice maker . Replaced ice maker . Tested unit tested good .; dspstn on spec-tagged invntry: 1 4317943 ICEMAKER
RANGE MAYTAG MER5765RAB Customer stating that unit is not operating dual element burner. Removed cooktop to inspect burner coils for breaks. Coil has no breaks switch is causing issue. Customer requested dissembling of door in order to clean. Disassembled door for customer to clean. Ordering switch. Quoted $75.65 for labor; ordrng 1 WP74003122 (INFINITE SWITCH (DUAL) )
DISHWASHER WHIRLPOOL WDF510PAYSA Q1 no q2 no q3 no Replace control board due to unit not finishing cycles rechecked electrical connection. Unit tested good with new control. Significant suds were forming after the unit was washing for a short time. Recommending that the customer switch detergents. Verbal signature
REFRIGERATOR KITCHENAID KFIS29PBMS02 Cooling had been shut off accidentally. Turned cooling back on at UI unit began cooling. Customer to monitor WPW10550026 crisper bin is broken
REFRIGERATOR KITCHENAID KRFF507ESS01 Q1 no Q2 no Q3 no Replaced control board. Plugged in unit and ran service test 04. Unit tested good. Replaced ice maker. Advising 24 hours for unit to start making ice. Replaced evaporator fan harness assembly. Tested using service test 04 and fan tested good. Advised customer to monitor evaporator for ice build up.Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 W11033168 HARNESS
REFRIGERATOR WHIRLPOOL MFF2558VEQ Q1 n. Q2 n. Q3 n. Complaint of fresh food section not cooling. Frost buildup in freezer. Door gaskets torn. Ran forced defrost cycle successfully. Need control board and door gaskets. ; rqstng P&A on 2 W10830189 (gasket-fip)s and 1 WP542638 (grease) and 1 WPW10503278 (refer elect cont brd)
DRYER WHIRLPOOL WED4850HW0 Q1 no Q2 no Q3 no Replaced timer. Tested unit and timer is advancing with proper voltages. Advising customer to continue to monitor. Running a full load of wet garments will be best test.Verbal signature acknowledged.
WASHER WHIRLPOOL WTW5000DW3 Q1 n. Q2 n q3 n. Shifter Fault. Unable to reach target rom Fault. Cleared codes and ran spin and agitation successfully. Checked wire connections. 117v to control with proper grounding. Spin cycle functions on drain and spin. Intermittent control issue. Need W11417466; ordrng 1 W11417466 (CONTROL)
REFRIGERATOR WHIRLPOOL GB2SHTXTQ01 Customer had a leak coming from the dispenser inside the refrigerator. Water has been shut off turn the water supply onto the fridge while at the home. Tested water supply and was unable to re-create the leak. Customer stating that the water filter needs to be changed. Recommending that the water filter be changed before suspecting a valve issue customer to monitor
MICROWAVE WHIRLPOOL WMH1163XVQ1 Microwave not heating . Magnetron has power and is only pulling 7.5 amps . Unit needs magnetron.diode and new light bulb . Light bulb was broken in socket . Ordering parts ; ordrng 1 W11256462 (diode) and 1 8206232A (lamp 40 watt)
FREEZER WHIRLPOOL WZF34X20DW01 Compressor is very hot and rumbling. Found compressor blowout and oil through the sealed system. Unplugged compressor. Unit unrepairable.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Damper not opening and closing ordering damper W11317276 . Verf voltage going to damper was good . ; ordrng 1 W11317276 (diffuser), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"
REFRIGERATOR WHIRLPOOL MFI2269FRZ00 Q1 n. Q2 n. Q3 n. Unit intermittently making ice. Temperature is good in both sections. Condenser is clean. Need icemaker ; schdld next appmnt for 7/15 WED 12-4
REFRIGERATOR GE SSL27RGRABS Unit not defrosting. Power to heater with open neutral. Heater has 28ohm resistance. Need control. Credit previous repair toward control. Need to reschedule before unit freezes over again. Paid 242.57. 156.60 balance. ; ordrng 1 WR55X10942P (board asm main contr)
DISHWASHER WHIRLPOOL GU2455XTSB0 Unit not powering on thermal fuse closed. Ok from l1 at junction box. Recommend customer calls electrician. Reschedule to check that dishwasher operates after electrician repairs wire. ; schdld next appmnt for 7/11 SAT !
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Customer states unit is showing door ajar when door is closed and that in middle of night the alarm goes on and door is closed. Tested switches and they are working as expected. The ajar light blinks after door is closed. Ordering ui; ordrng 1 W11130216 (UI)
DISHWASHER GE GDF620HSJ5SS Ordering ui for no response at ui. ; ordrng 1 WD21X23462 (kit svc ui top logic)
REFRIGERATOR WHIRLPOOL WRF989SDAE03 Found unit making ice but the ice maker is overfilling causing water to leak inside refigerator and into ice container. ; ordrng 1 WPW10764668 (ice maker)
MICROWAVE WHIRLPOOL WMH31017HZ3 Unit is still flashing f4e1 error for really being welded shut on control. Control was replaced on previous visit. Suspecting switches are causing issue due to problem being intermittent. Ordering upper and lower interlocks ; ordrng 1 W11252186 (UPPER INTERLOCK ) and 1 W11252187 (LOWER INTERLOCK )
OVEN DOUBLE WHIRLPOOL KFDD500ESS02 Ordering user interface for erratic operation. Ordering light socket for persistently blowing bulbs. ; ordrng 1 W11127790 (UI) and 1 WPW10454648 (sockt-lite)
WASHER MAYTAG MVWB835DW4 Q1 no Q2 no Q3 no Complaint of unit not locking causing washer not to wash. Following stored errorsF7E6 motor circuit loss of phaseF7E0 loss of powerF5E1 lid switch faultF5E3 lid lock will not unlockRan service diagnostics cycle. Unit never locks and never spins. Cycle stops at step 17 and never completes. In manual diagnostics able to lock lid however lid lock LED not on. Checked voltage from J6-7 to J18-3 and measured .3VDC. Per tech manual replace control with this reading. Control not sensing lid lock. Due to lid not lock unable to run motor tests in diagnostics. Tested motor resistance between J1-3 and measured open. There should be a resistance reading. Measured resistance of motor from motor connector and measured 5.6Ohms. Per tech sheet with this reading replace drive motor. Ordering new control lid lock and motor.; ordrng 1 W10915700 (Motor) and 1 W11170706 (ACU) and 1 W10810403 (Lid lock)
DISHWASHER WHIRLPOOL MDB8959SKZ0 Q1 no Q2 no Q3 no Complaint of unit not working. Throwing errors. Following stored errors:F8E2 water valve electrical F8E4 float errorSR7728269443Directed to float switch underneath machine. Tested switch and switch tested good. As soon as unit powered on even with switch unplugged same error. Advised to replace control and fill valve. Once unit running properly will need to monitor for leaks.; ordrng 1 W11348053 (Control) and 1 W11434044 (Fill valve)
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Light not coming on with door open and switch is moving freely. Need sw W11396033; ordrng 1 W11396033 (SW)
DISHWASHER KITCHENAID KDPE234GPS0 Replacing wash motor due to unit failing to pump water throughout cabinet. Replaced wash motor. Ran diagnostic cycle. Unit tested good
MICROWAVE KITCHENAID KHMS2056SSS1 Replaced microwave door . Tested unit . Tested good
REFRIGERATOR KITCHENAID KBSD602ESS00 Replaced led light on left side second down from top for shorted led that caused no light on sides of fresh food section. The lights works as expected.
DISHWASHER KITCHENAID KDTE204DSS1 Dishwasher isn’t draining . Found debris in drain pump not allowing it to run. Removed debris . Cleared error codes . Ran auto diagnostics. Unit tested good .
WASHER MAYTAG MHW8630HW1 Complaint of dispenser oversuds from load and go. Called techline and they said to disengage dispenser drawer if pods are being used. SR 7728227803
MICROWAVE KITCHENAID KHMS2056SSS1 Tech was assigned as a helper;
DISHWASHER WHIRLPOOL WDF520PADM7 Replaced drain pump for not being the correct pump for the unit . . Replaced vent and gasket for leaking . Tested unit . ran auto diagnostics unit tested good; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRAIN
STACKED LAUNDRY WHIRLPOOL WFC8090GX0 The shipping bolts were not talked out when customer received unit and washer walked and hit a table causing damage to front panel and outer door. Ordering both. The shipping bolts were since taken out before my arrival. ; ordrng 1 W11256584 (Front panel) and 1 W11280150 (Outer door)
REFRIGERATOR WHIRLPOOL WRF989SDAH00 Q1 n. Q2 n. Q3 n. Unit of dispensing. Deli UI dead. Frozen fresh food evap. Disconnected UI and dispenser began functioning. Tested fans and thermistor at 3 different temps and resistance is in spec. Followed service pointer for thermistor relocation. S16360 laborWPW10565996 150Sh 15Labor 74.90
OVEN KENMORE 91147469690 Customer says oven will beep F2 Error ohm out sensor ohm 1098 within range . Unit needs control board . Board is NLA . Customer is going to look into a new unit
WASHER MAYTAG MHW6630HW0 "Q1 n. Q2 n. Q3 n. Complaint of long drain code, oversuds code, lock code. Water found on floor behind unit. Cleared errors and tested diagnostics. Unit slow to drain. Disassembled unit and cleared hoses. Found no obstructions. Installed deflector for leak issues. Tested diagnostics again and unit functions properly. ; used 1 W11409996 (DEFLECTOR) from stock"
DISHWASHER KITCHENAID KDFE104HBL0 "Ran unit through diagnostics to check for errors and motor function. No errors and unit finished properly. Started a normal cycle. Unit blinked on and off briefly and shut off. Unable to run in normal cycle. ReplacedControl with no change. Ordering harness pump and sensor. Documentation needed with Techline ; ordrng 1 W11084121 (Sensor) and 1 W10876537 (Pump) and 1 W11095001 (Harness), dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR"
DISHWASHER KITCHENAID KDTM354DSS5 Replacing vent fan and deflector due to unit dripping from vent fan seal. Replaced both parts and tested unit. Unit tested good
REFRIGERATOR WHIRLPOOL GX2FHDXVY09 Ordering ice maker for not calling for water. ; ordrng 1 W10884390 (Ice maker)
FREEZER WHIRLPOOL GS6NVEXSL00 Replaced valve and found no leaks. Customer is to monitor. One year warranty on repair.
MICROWAVE ELECTROLUX E130BM60MSA Found harness inside door broke where is come out of door causing loss of power. Ordering door; ordrng 1 5304503310 (Door)
REFRIGERATOR KITCHENAID KRFF507ESS01 Removed frost from fresh food section evaporator and called tech line. They recommended to replace drip tray for bowing up in middle and adding evaporator supports. Quoted customer for repair. The freezer light is also out that is causing side lights in fresh food section to not illuminate. Quoted for part. ; rqstng P&A on 2 2185788 (Tubing clamps)s and 2 67006425 (Screws)s and 1 W11457241 (Drip pan) and 1 W10695459 (Led light freezer)
REFRIGERATOR GE GNE22GMEBFES Ordering both sensors for freezer due to varying temperatures causing ice to melt. ; ordrng 2 WR55X10025 (Sensor)s
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Freezer frosted over. Tested unit in diagnostics and sensor and heater functioning. Removed frost. Can't verify if sensor is intermittently not working. Customer is to monitor. If problem persists replace control
DISHWASHER KITCHENAID KDTM504EPA2 Dishwasher tub is bent . No signs on the box of any damage .took photos of box and dishwasher tub . Tracks are broken inside unit . Not sure what else may be broken inside unit until . Repairs are done . ; rqstng P&A on 1 WPW10681514 (tub-dishwr) and 1 W11259785 (track) and 1 W11259786 (track)
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Q1 no Q2 no Q3 no Complaint of unit leaking water. Customer had disconnected water supply to stop the leak. Cannot diagnose leak with no water. Custom reconnected water supply. Re installed water filter and reseated fitting at front of unit.No leaks observed from water supply to water valve. Ran ice maker fill test and water dispenser and no leaks. Turned ice maker off. Advised customer to avoid using dispenser for a few days to see if leak occurs. If so then leak is at supply or valve.
REFRIGERATOR KITCHENAID KFIS29BBMS03 Freezer LED is bad . Jumped LED . Lights in fresh food turned on . Ordering LED ; ordrng 1 W11130208 (module)
DRYER WHIRLPOOL WET4027HW0 Replacing timer due to unit failing to stop running at end of cycle. Replaced timer. Tested unit. Unit tested good
DISHWASHER WHIRLPOOL WDF520PADM6 Customer stated that unit was not cleaning and water was not moving through cabinet. Upon inspection discovered error code 4-3 for wash motor not running. Cleared code and replaced wash motor. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W11025157 PUMP&MOTOR
FREEZER WHIRLPOOL WZF34X18DW03 Unit had went into defrost and never turned back on . Defrosted everything . Customer played with unit and it started cooling again Called techline SR 7728232023 Techline said to make sure its on its own circuit . Customer will look into that . Ordering control and both thermistors ; ordrng 1 W11253128 (contrl-box) and 1 WPW10384183 (thermistor)
DISHWASHER MAYTAG MDB6769PAS4 Replacing vent cap and vent fan gasket due to unit dripping from vent fan. Replaced both parts. Tested unit. Unit tested good. Could not replicate issue. Unit tested good
WASHER MAYTAG MVWC425BW1 Q1 n. Q2 n. Q3 n. Complaint that unit not agitating or spinning completely. Tested in diagnostics and spin cycle stopped on its own and wouldn't cancel. Replaced actuator and calibrated. Started normal cycle and verified agitation. One year warranty on repair. ; used 1 W10913953 (ACTUATOR) from stock
WASHER WHIRLPOOL WFW75HEFW0 Found drain pump clogged. Extension hose clogged. Bellows loose around wash basket. Bellows allowing socks to get into pump. Reinstalled bellows and cleaned hoses and pump. Inspected air trap. Filled and drained unit twice. Customer is to monitor. If problem persists replace bellows.
RANGE WHIRLPOOL KSGG700ESS1 Customer stating drawer is unlevel. Discovered that left side rail is sagging. Removed rail to inspect rail is sitting loosely in bracket. Ordering replacement rail and bracket ; ordrng 1 WPW10306546 (BASE RAIL (LEFT) ) and 1 WPW10441804 (SLIDE DRAWER )
DRYER WHIRLPOOL WED5620HW1 Replaced control panel and verified operation
DISHWASHER WHIRLPOOL KDFE104HPS0 Q1 no Q2 no Q3 no Replaced tub. Tested unit and unit tested good.Verbal signature acknowledged
WASHER WHIRLPOOL MVWC565FW0 "Customer stating unit is producing large grinding noise while in spin. Checked for error codes. No codes present. Ran test cycle. Could hear noise customer was referring too. Noise is coming from pulley being loose and causing pulley to cut into belt guard. Pulley and belt guard are damaged due to this. Ordering cam and belt guard ; ordrng 1 W10721967 (CAM ) and 1 WPW10427633 (PULLEY COVER ), dspstn on spec-tagged invntry: 1 W10876600 PUMP-DRAIN"
COOKTOP JENN AIR CG206B Down draft not turning on . Found the switch was bad . Jumped the wires fan turns on and runs . Part number for unit is NLA found part that will work SW2100 . Customer also wants new knobs . . Left rear burner not starting . Cleaned burner with wire brush and also cleaned holes to light burner . It is now working . Customer paid in full .; ordrng 1 SW2100 (Fan switch) and 1 WP71001641 (knob- valv)
REFRIGERATOR MAYTAG MRT311FFFZ00 Q1 no Q2 no Q3 no Complaint of frost buildup in Freezer. Inspected freezer and ice build up is along edge of cabinet on top. Inspected gasket and gasket is not seating to door. Treated with heat and gasket seats better but not satisfactory. Ordering new door gasket.; ordrng 1 W10249196 (Gasket)
REFRIGERATOR KITCHENAID KFIS29BBMS03 Found freezer and fresh food section warm. The unit needs fresh food section evaporator ; ordrng 1 W11116006 (Evaporator) and 1 WPW10143759 (Drier)
RANGE WHIRLPOOL WFG505M0BW2 Q1 n. Q2 n. Q3 n. Gas leak when cooktop is in use. Burner tubes bent. Need all orifice tubes. ; ordrng 1 W10514429 (holder-orf) and 1 W11028738 (holder-orf) and 1 W11050487 (holder-orf) and 1 W11162117 (holder-orf) and 1 W11167099 (holder-orf)
REFRIGERATOR KITCHENAID KFIS29PBMS02 Unit had a crack in the isolation valve causing a leak ordering valve quoted for valve. Customer denied repair.
REFRIGERATOR KITCHENAID KRFF507ESS01 Found icemaker fan is not blowing cold air to ice maker and condensation build up around facia. The fill tube is also frozen. Ordering fan and fill tube heater; rqstng P&A on 1 W10846539 (Icebox fan) and 1 W11087201 (Fill tube heater)
WASHER WHIRLPOOL WTW4955HW1 Q1 no q2 no q3 no Incorrect hose was ordered by mistake. Re ordering hose ; ordrng 1 W11244231 (Drain hose)
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Ice maker making ice intermittently . Installed ice maker . Cycled ice maker . Unit tested good . Customer will monitor
WASHER WHIRLPOOL WTW6600SW1 Customer stated that unit was not finishing cycle and would flash OL code during cycle. Discovered that basket was seized on shaft causing unit not to engage into spin properly. Discovered that teeth on drive hub are worn causing issue. Advised customer is would be wise to replace drive shaft and bearing on machine also. Ordering drive hub and bearing kit. ; ordrng 1 W10435302 (BEARING KIT ) and 1 W10820039 (DRIVE HUB)
WASHER WHIRLPOOL WFW94HEXW2 Found vent tube on top of drum was disconnected at the drum. Glues plastic vent fastener to tub. Added dielectric grease to dispenser motor connections. Tested washer in diagnostics. Tested good. Also ran regular wash and dispenser motor is actuating properly.
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Q1 no q2 no q3 no Filter housing is leaking at water tube connections and has damaged the floor. Pics attached. Ordering tube. Verbal signature ; ordrng 1 W11172791 (Filter housing) and 1 W11162036 (Tube) and 1 W11162040 (Tube)
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Replaced evaporator for low charge and recharged. The refigerator is cooling as expected; used 1 WPW10143759 (Die drier) from stock
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced wash pump and control . Tested unit in auto diagnostics. Tested good .heater tested good .
DRYER WHIRLPOOL WET4027HW0 Spoke with customer . Dryer drum not in . Rescheduled ; schdld next appmnt for 7/6 MON !
WASHER MAYTAG MHW5500FW1 Unit was not completing cycles due to a f9e1 long drain error. Found debris clogging pump screen. Cleaned pump housing and tested.
WASHER WHIRLPOOL WTW7000DW0 "Customer is stating that unit is not spinning out properly. Upon inspection discovered multiple error codes pertaining to lid lock fault (f5e1 ,f5e2,f5e3) unit also has off balance load error code (f0e5). Cleared codes and tested unit in manual test mode. In Manual test mode tested lock with test 000. Lid lock is actuating as it should. Ran test 12 (high spin) unit is spinning out as it should. After finishing tested could hear lock trying to actuate but never unlock. Lock is failing. Replaced lock. Tested unit. Unit tested good ; used 1 W10810403 (LID LOCK ASSY) from stock"
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Replaced compressor. Evaporator and UV drier . Unit tested good . Full frost pattern ; dspstn on spec-tagged invntry: 1 W10913906 VALVE 1/4' and 1 WPW10143759 DRIER-UV DYE
DISHWASHER KITCHENAID KDFE304DBL0 Found leak in drain hose extension ordering 12 ft hose to eliminate damaged hose ; ordrng 1 3385556 (Hose)
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00 Spoke with customer . Putting them on for Monday . Part should be in .; schdld next appmnt for 6/29 MON !
DRYER WHIRLPOOL WTW5800BW0 F7E5 shift fault F7E6 motor fault . Actuator is broken . Replaced actuator with part WPW10006355 . Calibrated unit and tested auto diagnostics. Unit tested good . ; used 1 WPW10006355 (ACTUATOR) from stock
REFRIGERATOR WHIRLPOOL KRFC704FPS01 Replaced controls unit still not cooling . Called techline 7728116451 . Used kill o watt meter to check watts . The compressor was fully ramped up in speed watts were 36 . Which isn’t enough . Techline says that unit has no refrigerant and needs nitrogen to find the leak and to fill unit . Customer is getting unit exchanged from dealer .
REFRIGERATOR MAYTAG MFF2558VEW2 Added permagum to top left freezer gasket for warm air entering freezer and causing frost build up. Customer to monitor. If problem persists preorder W10443319 quoted 124 for gasket 15 for shipping and 104.65 for labor.
WASHER FRIGIDAIRE FAFW3921NW0 Replaced main console for leds blank on two cycles. The console tests good.
DRYER WHIRLPOOL MEDX655DW1 Replacing power cord due to cord not providing full 240v to unit. Replaced cord. Tested unit. Unit tested good
DISHWASHER WHIRLPOOL WDF510PAYSA Unit willl not run due to a faulty control. Customer is out of warranty. Notified customer of warranty status two hours before I entered the home. They refused to pay. No work can continue until service fee is paid.
WASHER WHIRLPOOL WTW5550XW3 Replacing drain pump due to old pump failing causing unit not to drain. Replaced pump. Ran tested cycle. Unit completed cycle as it should. Unit tested good
RANGE WHIRLPOOL WFE550S0HZ1 F1e0 control error. Replaced main control per techsheet and repaired broken wire to bake element. Surface elements and oven tested good. Customer will need to o replace cracked receptacle. Left unit unplugged after testing
WASHER WHIRLPOOL WTW4816FW2 Customer stating that unit is not spinning out as it should. Checked for error codes upon arrival. Discovered error code f7e5 for basket speed fault. Ran tachometer verification test. Optical sensor on Actuator is causing issue. Replaced actuator. Ran test cycle. Unit completed cycle as it should. Unit tested good ; used 1 W10913953 (ACTUATOR) from stock
RANGE WHIRLPOOL WFG525S0HZ Oven would not ignite due to a poor connection at the bake ignitor. Reconnected and unit tested good
RANGE KITCHENAID KSGG700ESS1 Customer stated that left front burner flame will go out periodically when burner is set to simmer. Adjusted flame height at valve to customers satisfaction. Tested burner. Unit tested good
DISHWASHER MAYTAG MDB8959SFZ4 Q1 no q2 no q3 ReplacedBroken upper rails under S22916 pointer unit tested good Verbal signature ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
DISHWASHER WHIRLPOOL WDT710PAHB1 WQMYB00FPL1 replaced motor sump for not washing. The dishwasher tests good. ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
DRYER WHIRLPOOL WED5620HW1 Sr# 7728187778. Tested heat on timed dry and high heat. Cycling properly with High 160 low 135. Vent tests good and is short. Called tech line and sensor bars are working as expected. Waited ten minutes with wet washcloth on sensor bars to se of it shut off early. It did not shut off early. The dryer tests good.
WASHER MAYTAG MVWB750WQ1 Customer stated that unit was very loud while in spin. Upon inspection discovered that bearing had failed causing issue. Replaced bearing using bearing kit. Ran test cycle. Unit tested good ; used 1 W10435302 (BEARING) from stock
WASHER GE WHRE5550K2WW Washer falling apart on the inside . Pieces of metal are all over inside the tub and a piece found its way to the drain pump . Customer is going to look for a new machine
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Condenser coil is vibrating on bottom of unit .put piece of foam between condenser and bottom panel . Customer said that the damper would get some ice build up explained that moisture can do that if doors are open for extended time and items are not sealed inside unit .damper is functioning. Evaporator has good frost pattern. Door gaskets sealing all the way around . Sealed cabinet.. Defrost heater works . Unit tested good
WASHER MAYTAG MVWB765FW3 Customer stated that unit was bunching up clothes and not spinning correctly. Checked for error codes upon arrival. No codes present. Ran diagnostic cycle unit completed cycle as it should. During agitation portion of diagnostic cycle could hear noise customer was referring too. Discovered that rotor bolt was loose causing rotor to make noise when changing from spin to agitate. Tightened bolt and ran unit again. Could not replicate issue. Unit tested good
RANGE WHIRLPOOL KFGG500ESS2 Replacing left side panel due to original panel having small dent upon delivery. Replaced side panel. Unit tested good
REFRIGERATOR GE PFS22SISDSS Replaced ice maker for no ice
DISHWASHER MAYTAG MDB4709PAW2 Customer stated that unit is leaking from right corner of machine. Discovered that door gasket was unseated on right side causing issue. Trimmed gasket and placed back into channel. Ran unit and could not replicate issue.
WASHER MAYTAG MVWB765FW0 Replacing console due to unit failing to respond to commands. Replaced console. Ran diagnostic cycle. Unit completed cycle as it should. Ran test cycle outside of test mode to confirm function. Unit tested good
REFRIGERATOR MAYTAG MFI2570FEZ01 Ice maker fill cup was frozen . Dethawed cup . Checked water pressure was good . Ran test cycle and checked fill tube pressure . Good . Cycled ice maker . Ice maker tested good .
REFRIGERATOR GE PFSF2MIXA WW Replaced bail arm for too much ice
WASHER WHIRLPOOL WTW7300DW1 F0E3 overload error F0E5 off balance error F7E8 motor stator over temperature . Calibrated unit . Ran auto diagnostics. Unit tested good .
OVEN WHIRLPOOL K0DE500ESS04 Customer stated that interior door glass is dirty. Technician explained that due to vent being at top of door of food is not covered grease /debris will work its way through the vent into the glass. Customer is happy with performance of unit but stating that this issue is unacceptable. Technician offered to disassemble door for customer to clean interior door glass. Customer does not want technician to disassemble door. Called techline to document issue. Techline agent stated that any items with high moisture will cause this issue if not covered due to vent being located at top of door. Customer states they will be contacting manufacturer about issue. SR: 7728174322
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Replaced both thermistors for erratic operation.
DISHWASHER KITCHENAID KDPE234GPS0 F6E4 float switch found debris under the float . Removed debris and tested in diagnostics. Unit tested good and heater is good . Cleared error codes .; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR
DISHWASHER KITCHENAID KDPE234GPS0 Front panel is developing rust along the console. Ordering panel ; ordrng 1 W11157407 (panel)
WASHER MAYTAG MVWB835DC3 Tested washer and it is bouncing due to weak floor. Also found loss of power error code. Found cord connected to power strip in between wall and washer. May be loosing power at that connection when washer is shaking.
FREEZER FRIGIDAIRE FFC0522DW16 Compressor running but not cooling. The cost of compressor replacement outweighs replacing unit.
REFRIGERATOR KITCHENAID KBFS20EVWH10 Unit is in the garage. Customer states unit was very loud. Freezer evap looks good. Compressor is running. No abnormal noises. Lowered feet do doors close better. Removed ice maker for extra room in freezer
DISHWASHER MAYTAG MDB8989SHZ0 Customer stated that unit would not fill. Discovered that connector for water valve was broken off causing issue. Replaced water valve and tested unit. Unit tested good
REFRIGERATOR KITCHENAID KFIS29BBMS03 Ice maker is only making about 1/4 amount of is in 24 hours. Cubes look good. Tested all fans and they are good. Inspected freezer evap area for frost build up. That area looks good. Lowered temp in freezer. -2 Ordering ice maker for low production. ; ordrng 1 WPW10764668 (ice maker)
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Q1 no q2 no q3 no Freezer door had been held open for a period of time causing frost on product. Verified door self closure was working properly. Adjusted rails and calibrated measured fill for the customer Verbal signature is
DISHWASHER KENMORE 587.151594 Replaced tub gasket and lower door seal due to a small leak. Unit tested good
WASHER FRIGIDAIRE FAFW4011LW0 Replaced door latch and tested. Unit tested good
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Freezer frosting up . Gaskets are good . Find gap between liner and unit . Sealed both cabinets . Gave tips on unit and best practices including making sure fruit and vegetables are covered . Unit tested good .
REFRIGERATOR MAYTAG MBF1958FEZ03 Q1 no q2 no q3 no Replaced door camHinges and stop. Door closing properly Verbal signature
REFRIGERATOR WHIRLPOOL WRF560SMHZ Replaced shelf supports that were interfering with crisper closure.
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00 "Freezer evap fan not working. Unit has voltage going to fan but fan isn’t working order fan and blade .; rqstng P&A on 1 4389144 (motor,evap.fan) and 1 WP2169142 (evaporator fan blade)"
REFRIGERATOR WHIRLPOOL WRF989SDAM00 Found leak alt discharge tube near condenser and due on the fresh food evaporator. Removed muffler and repaired leak at evaporator. While repairing evaporator the deli cover cracked ordering cover. Unit began cooling after it was recharged. Customer to monitor ; ordrng 1 WPW10398004 (appliance cover-canv)
DISHWASHER MAYTAG MDB4949SDZ0 Customer stated that detergent dispenser spring had popped out of channel. Tech was able to reinstall spring and tested dispenser in diagnostic mode. Door opened as it should. Unit tested good. Collecting service call fee
WASHER WHIRLPOOL MVWC565FW1 Replaced lid lock due to unit not actuating lock. Replaced lock and discovered that control is causing issue. Customer can not afford to replace control at this time. She will contact office when she has enough.
WASHER WHIRLPOOL WTW4816FW2 Washer is squeaking a lot during spin found it is coming from the gear case . ordering gearcase ; rqstng P&A on 1 W11255272 (gearcase)
WASHER WHIRLPOOL MVWC565FW1 Customer stating unit will not run cycle. Upon inspection discovered multiple error codes relating to lid lock. Discovered lid lock is failing. Ordering lid lock; ordrng 1 W11307244 (LID LOCK )
DRYER WHIRLPOOL MEDX655DW1 Customer stating unit will not power up. Upon inspection discovered that power cord has short in cord causing issue. Tech is not in normal vehicle where power cord is truck stock. Tech to return Monday afternoon to install cord
WASHER WHIRLPOOL WTW5000DW1 Customer stated unit was not responding to commands. Discovered that lid lock is causing issue. Lid lock is truck stock will return with lock ; used 1 W11307244 (LATCH) from stock
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Door is difficult to open after either door is opened due to suction. Air relief holes on gasket had flashing. Cleared flashing. Door opens slightly easier. Called Techline to document. They recommended replacing gaskets if the customer was not satisfied. Ordering gaskets Sr7728121578; ordrng 1 W10443314 (gasket-fip) and 1 W10443316 (gasket-fip)
REFRIGERATOR WHIRLPOOL KRFF707ESS01 Replaced fan in freezer section . Checked UI board that control the pantry drawer is is working but could cause issues like this . There is frost by the rails in the freezer Section. The unit ice box fan was working but a failing one may cause this . Unit tested good .
WASHER FRIGIDAIRE FAFW4011LW0 Unit will not start because the door switch isn’t closing. Ordering door switch ; ordrng 1 131763256 (DOOR LATCH 76.99)
RANGE KITCHENAID KESC300HBL5 Customer will seek new unit
REFRIGERATOR KITCHENAID KBSD602ESS00 Put a tested light module in unit and all lights turned on except tester light. Ordering light module. ; ordrng 1 W11462342 (LED MODULE)
VAN FORD TRANSIT CONNECT Dropping truck off at my tee
DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer stated that units upper rack was falling. Discovered that wheels on adjuster have fallen off due to tabs for wheels breaking. Replaced adjusters. Tested rack. Unit tested good Unit currently under Costco 2 year warranty ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER
DISHWASHER KITCHENAID KDFE204ESS4 Customer stated that unit was leaking water from bottom of door. Checked for error codes upon arrival. No codes present. Discovered that gasket has come unseated from track causing issue. Reseated gasket. Ran test cycle. Unit tested good
DISHWASHER KENMORE 587.151594 F12Unitnis leaking from lower door seal and tub seal. Ordering tub seal; ordrng 1 154827601 (gasket17.91) and 1 809006501 (gasket11.49)
WASHER KENMORE 417.404127 "Customer stated that unit will not spin out. Upon inspection checked incoming voltage to motor control. Motor control is receiving 120v. Checked resistance on MCU between pins 1&2 , 2&3 , 3&1 resistance is showing as infinite. Motor control will need to be replaced but part is NLA ; dspstn on spec-tagged invntry: 1 134438301 SWITCH"
WASHER WHIRLPOOL WTW4955HW1 Q1 no q2 no q3 no Found a pin hole in the drain hose causing a small leak. Ordering drain hose; ordrng 1 285863 (drain hose)
REFRIGERATOR WHIRLPOOL WRF535SWHV01 Control was unresponsive. Replaced main control for unresponsive and erratic behavior. The refrigerator tests good ; used 1 WPW10503278 (ADC - JAZZ) from stock
REFRIGERATOR WHIRLPOOL WRT111SFDM01 Customer had called to cancel. Ice maker is working.
REFRIGERATOR MAYTAG MRT711SMFZ00 Noise that customer is hearing is the door switch hitting while closing . The fresh food door was not closing adjusted the wheels . Freezer door was not installed correctly .tested unit . Tested good .
WASHER FRIGIDAIRE FAFW3921NW0 Found first two rows of leds do not light up in quick was or casual wash but light up in normal wash. Ordering control. ; ordrng 1 137035251 (control board)
RANGE WHIRLPOOL KSGG700ESS2 Replaced console for cosmetic damage when customer received machine.
DRYER WHIRLPOOL WET4027HW0 Dryer venting tested bad . Removed venting and tested again dryer tested good . Dryer drum is rubbing on the inside of the panel on looks like drum is our go round . Ordering drum W10518375; pckd up 1 W10518375 (drum)
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Unit was unplugged on arrival Plugged it in and it started up as expected. The unit did not cool Only capillary tub frosted but evap did not get cool at all. The. Unit needs a compressor and evaporator. Informed customer and they are going to replace.