Jean - Penfield, NY
Stuck with trash!
Milt - Canandaigua, NY
It took two trips to replace the door on the microwave oven;when the tech asked if I could take care of the box.He actually was telling me that he was leaving the door that he just replaced. Now, I have to go out of my way to dispose of the damaged door.
Response from Appliance Tec:
Generally, the old parts are left with the customer or are put in the customers trash bin for them. There should be not reason it can't go in the regular trash. But, of course, we would be glad to send a tech to pick up the old door and we'll dispose of it for you. We truly didn't intend the inconvenience. Please let us know by calling our office at 585-442-8690. Thanks!
Louie - Livonia, NY
Tech was knowledgeable, and professional.
Friendly Service...Bad Product?!?
Nicholas - Rochester, NY
The service guy was good. He came and took a look and said there was no issue. We tested it and it worked, why didn't it work last week when he wasn't in my home...IDK!?!?! Let's see how long it take for the dryer to stop working properly again....
Angelo - Rochester, NY
Rick - Rochester, NY
Super service. Nice customer interface.
Great fast service
David - Lima, NY
Dave the tech that was sent was very quick did a great job and got my washer back up and running
Great service and very helpful
Doug - Fairport, NY
David has been here twice to service our washing machine. Both times he has been helpful, knowledgeable and very friendly. We will recommend him to anyone who needs appliance repair!
Thomas - Rochester, NY
Friendly & knowledgeable
Amy - Webster, NY
Great service on site along with a follow up call to ask 1 more question
Bruce - Rochester, NY
Very speedy to schedule service knowledgeable tech very helpful
Richard - Dansville, NY
Patty - Rochester, NY
He did a great job and even came on a Saturday to finish the work because we could not be home during the week.
Great service & awesome price
Janet - Ontario, NY
I’ve had Dave twice. He’s knowledgeable & gave us some suggestions that was very helpful. Give him a big raise cause I want him to service us again & don’t want him to leave! I’ve had many service people residential & business. Never had a great experience until Dave!
We Worked It Out!!!
Jeffrey - Kendall, NY
After a couple of "hiccups" with our service call, it all came together! Thanks!
Sandra - Walworth, NY
Tech was very pleasant and didn’t waste anytime fixing the problem. VERY satisfied all around.
Frank - Rochester, NY
David gave us prompt, efficient, friendly service..
Veronica - Webster, NY
I love how this company values customers' time and lets you know when they are coming, and keeps you updated with email or however you choose.
Michelle - Farmington, NY
He arrived exactly when he said he would. He was very knowledgeable and went above and beyond my service call!
quick repair time
John - Manchester, NY
the technician, Dave was professional and very courteous. he took our problem seriously and responded by quickly resolving the problem(s)
Craig - Rochester, NY
Great service, awesome price, very good serviceman
Marilyn - Livonia, NY
Dave was very friendly and knew the dryer. Answered all my questions. I would always use appliance tec in the future.
Beth - Newark, NY
John - Webster, NY
Ann - Fairport, NY
Technician couldn’t have been nicer or more professional and knowledgeable!! Excellent service!!!
Mahon - Rochester, NY
They were knowledgeable and honest. Both times Appliance Tec has assisted me it has been a wonderful experience.
Excellent serice. Polite.
Diane - Pittsford, NY
Gina - Rochester, NY
Dave was awesome. I have referred him to family . I will use him again in the future. I am very pleased!
Vikki - Canandaigua, NY
John - Rochester, NY
Technician was very polite and willing to answer questions. He replaced a part and explained why and what he was replacing. Too soon to tell if the problem is solved, but I am pleased with the service so far.
Dave did a very good job at repairing the dryer and he was respectfull.
Robert - Shortsville, NY
Leon - Rochester, NY
Rescued with simple fix
Martha - Brockport, NY
Did not need a lot, only spin of dryer barrel counterclockwise, but that saved the day. Very professional.
Knew exactly what was wrong.
David - Webster, NY
Walked in and looked at freezer and knew exactly what was wrong and fixed it immediately.
Mary - Webster, NY
David was knowledgeable, very pleasant, and extremely efficient.
Susan - Bloomfield, NY
Dave Flint did a great job repairing the seal on our Whirlpool refrigerator. He was prompt and courteous and resolved the ice buildup problem to our satisfaction.
Kathy - Hilton, NY
Adam - Henrietta, NY
Kathleen - Honeoye Falls, NY
warranty. tech very helpful
Julie - Geneseo, NY
Steve is amazing. So happy with the prompt service he provided!
Nancy - Rochester, NY
Fixed the problem.
Elizabeth - Webster, NY
We appreciated how thorough he was and he informative.
Julie - Rochester, NY
Evan did a superb job diagnosing the dishwasher problem and fixing it. We are always happy to have him working at our house.
The tech was helpful and efficient and got the job done quickly with friendly needed advice.
Eleanor - Ontario, NY
I needed a new cover on the soap dispenser and he knew the problem and brought was was needed to fix it.
Connie - Hilton, NY
Shaman called in advance and provided an explanation of the service that was needed. He was courteous and professional...great service.
John - Webster, NY
Service tech did a great job, efficiently. Arrived promptly and was very considerate of the kitchen area around him. Left the work area spotless.
Susan - Lima, NY
Steve was on time, courteous and got right to work.
All the warranty parts were replaced very well and completed professionally.
Sally - Rochester, NY
Rod - Rochester, NY
Great job! Knew exactly what was wrong and fixed the first time.
Diane - Victor, NY
Dave was friendly and professional
Roberta - Pittsford, NY
Shaiman did a great job! Very personable young man.
Timely and Fast
Charla - Pittsford, NY
I have a warranty on my washer so I can't speak to price but the service call went great!
Excellent Tech from an excellent company
Dorsey - Rochester, NY
David Long is a first rate, top shelf, A number 1 service tech. I hope the company fully appreciates what a valuable employee they have in David
Patty - Hilton, NY
Brenda - Ontario, NY
David did a great job and was prompt and knowledgeable.
Dependable and Professional
John - Rochester, NY
Dave did a great job.
Emmy - Rochester, NY
I have been fortunate to have Steve M as our repair tech. He is courteous, extremely knowledgeable,most of all willing to share helpful hints regarding the appliance he is repairing.Steve takes special care not to mark the cabinetry which we appreciate.
Kelly - Shortsville, NY
I had already had a no show through a company that lowes said was coming. They said “I canceled” I did not. The new appt was made with appliance tec. I got updated info as to who to expect and when. I like that you can look online and see where your Tec is and an idea of when you will see them. Dave Flint was very professional. He came in and got right to work. Fixed it and cleaned up after himself. All within an hour. Nice conversation, too.
Sandra - Geneseo, NY
Very convenient and good quality.
Tom - Fairport, NY
Dale - Williamson, NY
Morgan - Penfield, NY
Another great experience with Evan!
Quick professional service
James - Ogden, NY
Mary - Geneva, NY
Knows what he is doing! Great service
Beverly - Livonia, NY
Elaine - Geneseo, NY
Good service. Quick. No mess. Polite technician.
Maragrita - Rochester, NY
Lauri - Rochester, NY
I was pleased with how quickly a technician was able to come out to my home and fix my problem. The price was reasonable.
Jon - Victor, NY
Barbara - Rochester, NY
Nice guy! Everything working fine now. Thanks
Great service and constant updates
Allan - Webster, NY
Very nice tech
Johanna - North Chili, NY
Patricia - Livonia, NY
Great service fixed fast however was alittle more money than I wanted to pay
Professional repair of Whirlpool oven
George - Webster, NY
Great communication from the tech. Arrived as scheduled, clearly knew exactly what he was doing, repair completed quickly and accurately. He even provided some advice on how to operate oven to avoid similar problems in the future!
Linda - Webster, NY
Dave is wonderful! He's smart, friendly and polite.
Excellent professional service
KP - Rochester, NY
Nothing but good things to say. I spoke with Kim (?) from the office and she was awesome. They sent Evan, he was awesome. The work was great. I found it cool they had a way to track the tech to see if he was on time. Very modern.
Isacc - Honeoye Falls, NY
Great service. David was quick to diagnose and order the parts and come back and fix the washer
Eric - Avon, NY
Steve was a professional pllite and great to work with.
Cathy - Henrietta, NY
Andrew - Rochester, NY
great service, very personable.
John - Rochester, NY
Very good worker. Would be proud to have him as an employee.
Job well done.
Gerard - Conesus, NY
The freezer was diagnosed and an appointment was set up for the repair. The technician showed up and completed the repair and our freezer is now holding -2! Everything was left neat after the repair was completed.
Great service member
John - Rochester, NY
Very customer service oriented.
Jo - Webster, NY
Techs are all knowledgeable and friendly. Receptionist is very responsive, and the manager is very helpful and understanding. Very pleased overall with Appliance Tec, but not so much with my appliances.
fast effiecint friendly
Carol - Ontario, NY
took awhile for appointment but good service
Charles - Rochester, NY
Derek - Rochester, NY
He did a good job
On time,I had asked for an early morning, so I can get to work.work was finished on time,great service,Steve was very pleasant to deal with.
Jasi - Rochester, NY
I wished that I did not have to wait a week for parts to come.it is a problem to be w o freezer.
Amanda - Canandaigua, NY
Service man was very friendly.
David - Webster, NY
he was on time. Called me before he arrived. Knew exactly what the problem was. Fixed it in under an hour.
Khadijah - Rochester, NY
The Texh was knowledgeable, patient, and helpful.
Quick and Easy
Ana - Rochester, NY
Nancy - Farmington, NY
Very Professional, Great Problem Solver
June - Rochester, NY
The service repairer worked efficiently even in his leaving to get proper part and return to finish the job. The heat is right on point. Thank you for your excellent service. I will highly recommend your business!
Great Responsiveness, and Friendly Helpful Technician!
Gail - Rochester, NY
After months of malfunction, the broiler worked fine the minute Steve M. turned it on! Although we were entirely embarrassed to have taken his time, he was nothing but helpful, waived the charge, and made himself available for any future issues with the equipment. We were also impressed with the company's professionalism in scheduling, and letting us know precisely when Steve was on his way!
David - Canandaigua, NY
Excellent service. On time, knowledgeable tech, great explanation of the problem and several helpful tips on operation. The best in home appliance service in my experience!
Jon - Williamson, NY
David - Rochester, NY
David was very professional and efficient.
Fred - Rochester, NY
Knowledgeable service tech.
Very thorough and helpful
Dave - Webster, NY
Great experience - knowledgeable, courteous, timely
Karen - Ontario, NY
Kevin - Honeoye Falls, NY
Whirlpool dryer inspection
Craig - Holley, NY
Cynthia - Rochester, NY
My refrigerator has not worked properly since being installed 4 years ago, the visit by Mr Long has given me hope that my refrigerator will finally be fixed and if not he will be back. He is polite, listens and understands the problem. He wears foot covers and never leaves a mess, he always mops up every inch of water and ice. They text you a reminder of your appointment, plus call when en route could not ask for more.
Molley - Rochester, NY
Joanne - Rochester, NY
great service and good advice
Marian - Rochester, NY
Carol - Canandaigua, NY
Dave was great!
Pat - Pittsford, NY
Expert service done in a timely manner and he got us back in order with our washer! What a relief! Awesome 👍 price!
Siddharth - Webster, NY
Great service! Effective, timely, and efficient!
Kitchen aid oven repair
Shantal - Pittsford, NY
First class service and help, recommended
Jeraldine - Rochester, NY
Dave was very knowledgeable and professional. In and out with no problems.
Brian - Scottsville, NY
Steve did a fantastic job of fixing my washer. Correct parts and had it repaired in no time. Highly recommend.
Jordan - Fairport, NY
Tech listened to my concerns and address the issue. He went above my expectations by performing additional work that should prevent similar issues in the future. He completed the work quickly and professionally.
Mark - Rushville, NY
Fixed Fridge Happy Customer
Cecilia - Pittsford, NY
There service issue was what I thought it was and the technician identified it and fixed it within minutes.
Douglas - Penfield, NY
Great job, in and out real quick
Janet - Rochester, NY
Shaiman is a very diligent, gentle person, but was at a disadvantage because the fridge is apparently not repairable.
Karen - Macedon, NY
Evan was professional, friendly, and showed up when he said he would. Quick diagnosis and repair.
Super nice tech
Kathleen - Fairport, NY
First time customer
Wendy - Rochester, NY
I am pleased with the service provided. I am not familiar with the competitor's pricing but the quote of the job included a discount so I rated accordingly.
Kathy - Rochester, NY
WAS ON TIME- ORDER THE PART NEEDED, CAME BACK DONE IN NO TIME, AWSOME
Melissa - Pittsford, NY
Steve was great to have as our technician. He’s on time and easy to talk with when dealing with the technical side of his work. We will be sore to use them again if needed!
Adams - Rochester, NY
Molly - Rochester, NY
Tracey - Avon, NY
He had gone over amd beyond to help. Im extremely satisfied with his service.
Betsy - Hamlin, NY
Tracking so I knew approximate time and a call. Took care of issue and explained how things work. Found another issue and was able to correct it very quickly Thanks
Marianne - Hilton, NY
I was very pleased with the service that David provided on 6/27/2019. He called before he came out and explained everything he did and the reason why this happened to my refrigerator.
Jane - Rochester, NY
Shaiman arrived on time, was respectful, friendly and professional. He attended to the washing machine diligently and reported his findings in an easy-to-understand way. He listened carefully to my concerns as well.
Dennis - Pittsford, NY
Evan is terrific. We trust his expertise and judgement. We are confident of his knowledge and skill.
Whirlpool service call
Babeth - Rochester, NY
fast, great explanation of problem
Marsha - Pittsford, NY
James - Gates, NY
Morgan - Penfield, NY
Evan was fabulous....he got the job done and was extremely personable throughout the process. I will definitely be requesting him for future visits.
Mary - Avon, NY
Dave came to fix my washing machine. He did his best to avoid my having to purchase parts by cleaning the connections. When that approach did not fix the machine, he returned and quickly replaced the part and cleaned out the gasket around the basket for me. Dave was pleasant and very professional and helpful. I appreciated him trying to save me some money on his first visit.
Robert - Webster, NY
Had it fixed in 30 minutes. Very clean and professional
Gregory - Brockport, NY
Great service - went the extra mile
Stephen - East Rochester, NY
Dave took care of our issue and even checked everything over and adjusted our fridge doors. Very personable too.
Terrie - Rochester, NY
Dave? the tech was on time, explained the possible reasons for the problem we were experiencing, inspected the fridge and was thorough, kind and respectful.
tech was very courteous and patient with us in determining prob
Renato - Rochester, NY
Leticia - Webster, NY
Very nice, personable ,fast service
Steve fixed my freezer!
erstinehour - Rochester, NY
Phillippe - Rochester, NY
The tecnichian did a great job. Quickly found the issue and resolved it.
Great service, smart tech
Joanna - Pittsford, NY
Judy - Farmington, NY
very friendly service
Susan - Rochester, NY
Service call cost is a little high, part and labor cost OK
Ruth - Rochester, NY
Professional and great service.
Patti - Ontario, NY
Pauline - Rochester, NY
I was given an appointment, when I was speaking with representative.Shortly after that call I rec'd a call and was given an earlier appointment to have a technician come out. The technician came out the same day. The technician called when he was on his way. Technician was very professional and got right to inspecting. Technician was very nice, explained everything to me. I was completely satisfied with the service I received.
Lashasha - Rochester, NY
Ann - Rochester, NY
Steve did a great job. He was very personable and professional and in and out quickly.
Agned - Holley, NY
Service person arrived on time greeted me introduced himself. Listened carefully. Resolved issue quickly. Was courteous friendly and knowledgeable.
Jennifer - Rochester, NY
They were able to come earlier than promised and got the job done quickly. Friendly and well groomed.
Kathy - Victor, NY
Steve was awesome
Brent - Canandaigua, NY
Dave Flint did an excellent job. He showed up on time and quickly determined the root cause.
Friendly, knowledgeable professional.
Keith - Webster, NY
Evan was polite and efficient. Highly recommend.
June - Rochester, NY
Service tech provided excellent service! He was prompt and efficient. My dryer performs better than before!! Thank you for your service and I'll highly recommend your business to anyone in need.
Personable, knowledgeable technician
Cindy - Rochester, NY
Richard - Pittsford, NY
Our service tech was most accommodating, knowledgeable and courteous. He repaired our appliances to our complete satisfaction.
Martin - Rochester, NY
Fast, Great Service
Scott - Pittsford, NY
Resolved my issue in less than 2 minutes.
Quick and done right
Ebby - Rochester, NY
Professional and efficient!
Anthony - Webster, NY
Dave Long did a great job of quickly diagnosing and repairing the problem with our washing machine. Very happy with the service!
Wayne - Perry, NY
My washer wouldn't do a thing. Dave came out look at it and he couldn't make it to anything so he order a control board and a few other parts and got it to work
Ken - Penfield, NY
Keren - Henrietta, NY
I loved being able to be up to date on soon the tech would arrive
Christina - Palmyra, NY
Tech was very helpful and went out of his way to help me with water flow to refrigerator.
Service was great
David - Ontario, NY
Service Rep Dave was courteous, friendly, & efficient. Website made it easy to track his progress through earlier service calls and pinpoint his arrival time
great service. very professional.
Ella - Rochester, NY
Great repair and quick
Christian - Macedon, NY
Neat and friendly!!
Christine - Rochester, NY
Prompt, neat and friendly. so far no complaints with the repair.
Problem Solved ... No More Leaks!
JayJay - Rochester, NY
The tech arrived on time, and repair performed under the extended warranty was completed in one visit. Can't comment on pricing, as the repair (parts and labor) was covered under warranty.
Janet - Rochester, NY
Dave was thorough and knew his job. Also, a pleasant young man.
Great service by an even greater tech!!!
John - Penfield, NY
Dave is a true professional, courteous, knowledgeable, caring and so easy to deal with. More companies need more Dave's, he is a credit to his profession!!!
Tracy - Rochester, NY
Our refrigerator was delivered with a broken part. The technicians replaced the part efficiently. There was no cost to us.
Wayne - Perry, NY
I"m am new to the computer washing machines. Steve was very helpful in telling me what cycles to use and the kinds of soap not to use. He told me that I should get the extended warrant and why.
Scott - Fairport, NY
A follow up call to an earlier repair regarding the freezer frosting. This time it was a plugged drain and not sure how that happened since it is less than 3 years old but they resolved it.
Evan was fantastic !!
Joe - Webster, NY
Evan was very professional, friendly, and courteous. He diagnosed my problem immediately and replace the parts that needed to be replaced and now my dishwasher is working back to normal !!
Lawrence - Ontario, NY
service man was very informative
Honest reliable service
Tim - Fairport, NY
Our tech called 10 min before arriving, arrived on time and was very pleasant and honest. He appeared to be very confident and skilled. He quickly troubleshot our oven’s issue, answered all our questions and repaired the problem. We would recommend him to anyone needing appliance repair service.
Catherine - Fairport, NY
he tried to fix my complaint, but couldn't. This fridge is just noisy
Great service, the price is regular
Victor - Rochester, NY
The tech Evan was very polite, helpful, knowledgeable and efficient.
Very professional Technician!
Jon - Williamson, NY
Jonathan - Macedon, NY
City maintenance supervisor
Mildred - Rochester, NY
Evan does great work
Great service. Welcome service over previous servicer.
Paul - Canandaigua, NY
City maintenance supervisor
Mj - Rochester, NY
Evan is a great tech
Thorough Job, Friendly Technician!
Brandon - Spencerport, NY
Shaiman was very to the point and informative. During the service call he did his homework with both the manufacturer and ApplianceTec's own resources (we learned my dryer was over 20 years old).
David - Penfield, NY
Michael - Rochester, NY
Lois - Macedon, NY
John - Rochester, NY
Great service x2 Dave
Breana - Webster, NY
Dave was very knowledgeable and came up with a good resolution.
Kate - Dansville, NY
Dave was professional and courteous. Addressed the problem quickly. Asked if I had any questions about my new fridge. Gave me some tips.
Susan - Rochester, NY
So quick and informative!
christopher - Rochester, NY
Anglin - Rochester, NY
Great Service, Awesome young man, very professional.
A Unique Issue - - Solved
Helen - Ontario, NY
Incredibly satisfied that Dave took such an intense initiative to research the issue here, until he was able to determine that the problem I was experiencing was caused by the "Manufacturer" providing me with an owner's manual that contained erroneous and misleading - outdated information. As a customer, I am Very Pleased that Dave Flint resolved the problem for me, and hopefully, the information will help many other customers...
Ed - Williamson, NY
Very professional. Courteous very happy with the service.
DRYER MAYTAG MEDX655DW1 Vent on the back of the unit where the heat comes in is discolored which is room normal operation. Check vent with vent tester . Unit tested good . Tested temperatures on high heat temperatures were within range . Unit is working as expected. Customer instruct. Gave tips on proper settings .
OVEN WHIRLPOOL WFG320M0BS3 Replacing control due to control failing to send power to ignitor. Replaced control. Ran test bake cycle to 350. Unit tested good
WASHER WHIRLPOOL WTW7300DW0 Customer stated that unit would not drain. Checked for Error codes. Unit displaying code f9e1 for long drain. Ran diagnostic cycle. Unit was draining but could hear chattering coming from pump. Removed pump and discovered framing nails inside pump. Removed nails and reinstalled and tested pump. Unit tested good ; dspstn on spec-tagged invntry: 1 W10810403 LID LOCK ASSY
DISHWASHER KITCHENAID KDFE104DWH5 Replacing wash motor due to unit showing error code 4-3 for wash motor not running. Replaced wash motor. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W11085683 SUMP&MOTOR and 1 WPW10605057 PUMP
WASHER MAYTAG MVWX655DW1 Customer stated they had large load and machine and unit stopped mid spin. Stated that they had run cycles since then and unit completed cycle. Checked for error codes. No codes were present. Ran diagnostic cycle. Unit completed cycle. Ran unit in manual test mode on high spin. Unit is functioning as it should. Calibrated unit. Could not replicate issue. Suspecting load was too large when issue occurred. Spoke with customer about proper loading. Unit tested good
WASHER WHIRLPOOL WTW5000DW "Replaced gear case. Once gear case was installed, the unit would not shift. Replaced actuator. Unit testing good. ; used 1 W10913953 (ACTUATOR) from stock"
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Replaced ice maker for getting power but not cycling. The ice maker tested good.
REFRIGERATOR WHIRLPOOL KFXS25RYMS5 Replaced defrost drain for water collecting in bottom of freezer and leaking. The refrigerator tests good ; used 1 W10619951 (TUBE-DRAIN) from stock
WASHER MAYTAG MVWB880BW0 Customer stated that unit was producing UL error code during wash cycle. Upon inspection ran diagnostic cycle. Unit completed cycle as it should. Ran unit on stain &spin to listen for bearing noise. Unit is quiet throughout cycle. Suspecting that issue is with suspension unit becomes out of balance under load. Ordering suspension ; ordrng 1 W10440786 (SUSPENSION) and 1 WPW10352675 (IMPELLER CAP)
WASHER WHIRLPOOL WFW75HEFW0 Power surge recently happened in the area. Checked power coming to unit and made sure that the plug was properly connected . Tested good . Found that the control was not powering on .replaced control and tested in diagnostics. Unit tested good .
WASHER WHIRLPOOL WTW8540BW0 Washer giving OL code Over load . Found the rotor screw on the bottom was loose . Tightened screw . Tested unit in diagnostics. Unit still gave OL . The bearing is going bad can hear it starting . Quoted customer for bearing . Customer will seek a new unit .
COOKTOP KITCHENAID KFGU706VSS01 Customer stated that unit was producing buzzing noise while cooktop is on. Ran all burners on Cooktop for 1/2 hour. Initially could hear buzzing coming from back right corner between front and rear burner. This is where transformer is located. Noise is intermittent . Noise seemed to go away once burners were on for extended period of time. Tech is suggesting replacement of transformer due to location of noise and location of transformer. Ordering transformer ; ordrng 1 WP8286690 (TRANSFORMER )
WASHER GE WPRE6150K2WT Called for authorization. Approved 522445102234Found the drain pump is cracked causing unit to leak. Ordering drain pump. ; ordrng 1 WH23X10030 (pump)
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Found wires to compressor not plugged in. Plugged in the compressor and it started to cool.
WASHER MAYTAG MVWX655DW1 The washer was stuck in drain. Cleared pressure dome port. Calibrated and tested washer. Tested good.
DISHWASHER WHIRLPOOL WDF760SADB2 Unit fills with water but does not drain. Wheels are also falling off. Motor and all four wheel assemblies should be replaced. ; rqstng P&A on 4 W10195416V (WHEEL ASSEMBLY )s
REFRIGERATOR FRIGIDAIRE GLHS65EHB0 Replaced cracked water valve for leaking. The valve tested good.
DISHWASHER KITCHENAID KDPE234GPS0 Replaced rust damaged inner panel
DISHWASHER KITCHENAID KDTE204ESS4 Replaced control and sump due to unit not washing. Unit tested good
DISHWASHER KITCHENAID KDTE104ESS1 Replaced leaking rinse aid dispenser. Unit tested good
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Found rust/discoloration on both door. Ordering door; ordrng 1 LW10803941 (dor-fip SS) and 1 LW10803965 (dor-fip SS)
REFRIGERATOR FRIGIDAIRE FGHB2866PF0 Unit has not made ice since ice bucket was last removed. Ran ice maker tests in diagnostics. Ice maker bail arm and mold testing good. Thermistor sensing 3 degrees. Freezer at 2. Reset ice maker and check all other loads. FilledIce maker mold. Having customer monitor. Suspecting that the bail arm was jammed. If problem persists return with ice maker Verified that ice maker evaporator was not frosted.
DRYER MAYTAG NED4655EW1 Replaced motor for open windings. The dryer tested good. ; ordrng 2 W11298298 (COVER MAIL OUT ONLY)s
REFRIGERATOR WHIRLPOOL KBSD606ESS01 Replaced control with kit and ice maker due to slow ice. Customer to monitor
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Found damper is grinding. Ordering damper. ; rqstng P&A on 1 WPW10594330 (control)
WASHER AMANA NTW4516FW Replaced control. Repair successful.
DRYER MAYTAG MEDX655DW1 Customer states unit only works on timed dry. Contacted the manufacturer considering this is the second event of this issue within the past year. Tested for power going to timer during sensor dry and also tested power and amperage on temp selector. No issues present. Requested customer to leave unit in it’s failed state in the event there is a reoccurrence if the issue; customer states that is not possible. Unit testing good. Sr 7725664028; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL
WASHER KENMORE 110.470866 "F34 ,F20 , F22 , error codes . One is a door switch . That was fixed. One is not listed on the techsheet and the other is a water valve issue / pressure issue . Followed techsheet tests for F20 checked flow meter tested good . Unit goes through diagnostics and fills to the proper amount so pressure switch is working . Unit needs new water valve .. replaced valve tested unit in diagnostics. Tested good ."
COOKTOP JENN AIR CVGX2423W Fan switch did not come with hex but for install ordering hex nut and knob; ordrng 1 WP422617 (nut) and 1 Y706097 (knob- fan)
WASHER MAYTAG MTW6500TQ0 F51 RPS sensor fail. Same issue as before .called techline SR 7725667407 found that the basket is not falling back to place due to rust on the drive shaft . Took basket off cleaned drive shaft . With sand paper . Greased the drive shaft with grease that comes with a bearing kit . Tested unit in diagnostics tested good . Basket is now floating as it should . If problem persists order W10435302Would need bearing .
DISHWASHER WHIRLPOOL WDT780SAEM Unit had an open float switch code and excess suds. Instructed customer on how to clear suds. Recommending switching detergent brands; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
DRYER WHIRLPOOL WED4815EW1 "Customer concerned about long dry times. Vent tested good. Average temps were 135, 130, and 125 on high medium and low. Replacing cycling thermostat. ; ordrng 1 WP3387134 (THERMOSTAT)"
COOKTOP GE JP930S0C1SS Cooktop has a thermal crack . Looked up part on GE and they do not have the cooktop even listed . Checked sears parts diagram . Found the correct part number that's discontinued . Checked our distributors and found that the part is discontinued WB64T10031 black cooktop . Called two ten gave diagnosis . They sent me to a depart to see if they had the part . They looked up the part and couldn't find any . They are going to submit to parts research team . If the cooktop can be repaired the cooktop is not fasten down and will come right up from the top .
WASHER WHIRLPOOL WTW5000DW2 "Unit will not unlock. Attempted to replace the latch. Unit recognizes the lid is locked but will not unlock in manual diagnostics. Board should be replaced. ; ordrng 1 W11116590 (CONTROL), used 1 W11307244 (LATCH) from stock"
REFRIGERATOR WHIRLPOOL WRS571CIHB00 The refrigerator is acting erratic with Ff light going out while freezer lights working and erratic cooling. To war to freezing in Ff The ui was also acting strangely. Ordering Ui and main control. ; rqstng P&A on 1 W11035841 (cntrl-elec) and 1 W11239666 (USER INTERFACE )
DRYER WHIRLPOOL WED7500GC0 Replaced hinges and strike. Door still won’t stay closed. New inner door did not come with a catch as it should. Ordering correct part. ; ordrng 1 W11126813 (INNER DOOR)
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Unit is frosting in the fresh food section ordering cover and thermistor; ordrng 1 W11087438 (motor-evap) and 1 W11188493 (cover-evap) and 1 WP505587 (sealer) and 1 WP542638 (grease)
DISHWASHER MAYTAG MDB7759SAS0 F10E1 dispenser error code . Found the dispenser door was not latching . Dispenser may be malfunctioning. Was able to free up the latch that locks the dispenser door . Ran unit in auto diagnostics. Dispenser opens but latch won't go back needs new W11032769 dispenser and control W10589069 . Quoted customer for job with control . Customer will seek a new unit .
WASHER WHIRLPOOL WFW95HEDW0 Washer leaking from the front . Found that the bellow had unseated itself and was leaking a little bit . Reseated bellow and gave tips on how to keep it cleans . Tested unit in diagnostics. Unit had no error codes . Tested good and no leaks . If problem persists order W11106747 bellow .
REFRIGERATOR WHIRLPOOL WRT318FZDB02 7725631827 dye drier that was used previously did not contain any dye to indicate a leak. Replaced drier with a service dye drier. Customer to monitoring
REFRIGERATOR AMANA ABB2222FEQ Re attached handle and cleaned condenser coils
FREEZER WHIRLPOOL WRF555SDFZ08 Freezer door is warped at the bottom ordering freezer door
REFRIGERATOR WHIRLPOOL WRF560SEYM04 Replaced broken door that was not closing
WASHER MAYTAG MVWB765FW0 Unit had filled to the top of the tub ran diagnostics to check valves. Unit finished auto test okay. Replaced control and filled unit normally to test. Unit stopped filling normally
DRYER MAYTAG MGD5630HW0 Replaced out of range thermistor causing unit to shut off on an error. Ran unit and watched it cycle. Unit tested good
REFRIGERATOR KITCHENAID KRMF606ESS01 "Replaced ice door, separator. Ice fan and tray due to ice clumping. Customer to monitor"
WASHER WHIRLPOOL WTW8040DW2 F5E3 error code. Lid lock would not function as it should in manual diagnostics. Replaced latch. Unit testing good.; used 1 W10810403 (LID LOCK ASSY) from stock
WASHER MAYTAG MVWB765FW3 "Customer concerned about a knocking noise when the unit is in the spin cycle. No error codes, unit appears to be leveled. Tested spin in manual diagnostics with no issues. Suggested customer to separate clothes when doing laundry. Unit testing good."
REFRIGERATOR WHIRLPOOL WRB322DMBB01 Found the warning label for electric power cord was making noise from airflow behind the refrigerator. Removed the paper and the refrigerator sounds good.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Found defrost drain was plugged causing leak. Cleared with Steamer and removed ice
RANGE FRIGIDAIRE R530 Found wire to bake element broken again. The connection had burned. The insulation around the wires is very weak. Repaired connection. Recommended customer replace stove due to the degrading wires and the age of the stove.
RANGE JENN AIR JGRP436WP02 Replaced user interface and power supply board next to it for user interface shutting off after about 15-20. Minutes of baking. tested oven ofr 25 minutes. The range tested good.
OVEN WHIRLPOOL WFG525SOHZ1 Replaced door hinge on left hand side of oven door . Tested unit tested good .
REFRIGERATOR WHIRLPOOL WRS571CIDW01 Checked temperatures in freezer -1 and fresh food section 34 . Dampers I making noise . Needs new damper W11164593 . Adjusted temperatures in freezer up to 1 degree and 39 in fresh food section .. customer is paid in full .; ordrng 1 W11164593 (diffuser)
WASHER MAYTAG MVWB766FW1 "An article of clothing got stuck under the agitator due to the agitator being too lose. Removed clothing, and added Loctite to the agitator screw. Suggested customer to wash softer materials on the “delicates” cycle. Repair successful."
DISHWASHER WHIRLPOOL WDT750SAHZ0 Top rack adjusters are broken. Ordering adjusters W10712395 . ; ordrng 1 W10712395 (adjuster)
WASHER MAYTAG MVWB766FW1 F3E2 F8E1 error codes stored. Water would not dispense in manual diagnostics. Replaced valves. Unit testing good. ; used 1 W11165546 (VALVE) from stock
50#IM 15' FS WHIRLPOOL KUIC15NHZS0 Unit not making ice . Went into diagnostics. Tested each function the drain pump would not turn on . Checked power to drain pump . Has power . Ohm out pump . Tested good . Removed pump and found scale build up had caused it not to be able to run .cleaned pump. Tested in diagnostics again unit is now working as expected.
REFRIGERATOR MAYTAG MFT2776FEZ00 Evaporator cover kit that was ordered does not come with the necessary insulation. Spoke to customer returning with evaporator assembly kit; ordrng 1 W10917531 (evaporator)
MICROWAVE AMANA AMV2307PFS Replaced microwave door due to ding .
REFRIGERATOR WHIRLPOOL ET1FTTXKQ02 Cleaned defrost drain tube and evaporator pan. Found debris blocking drain behind evaporator cover. Defrosted and replaced the ice maker. Tested ice maker functions. Reinstalled unit p; dspstn on spec-tagged invntry: 1 4317943 ICEMAKER
DISHWASHER WHIRLPOOL WDT710PAYM3 Wlq8b00wp1Called safety team for parts auth. Repaired harness. Unit tested good
DRYER WHIRLPOOL WED75HEFW0 Replaced harness. Unit still won’t start. Tech line agent suggests to replace motor again. ; ordrng 1 W11086656 (MOTOR) and 1 WPW10211915 (BLOWER)
DISHWASHER MAYTAG MDB4949SHB0 Unit is not washing due to an open wash motor. Replaced sump. Unit tested good
DRYER MAYTAG MEDB765FW0 Replaced control . Moisture sensor electrodes . Wire harness to electrodes . Tested unit . Tested good .
REFRIGERATOR MAYTAG MFT2776FEZ00 Ice maker fill tube was frozen . Defrosted fill tube . Found the water was not coming out so fast from dispenser. Turned water off and back on at source . Tested unit. Tested all thermistors. Tested good . Tested icemaker fan . Tested good . Ran ice maker through s harvest tested . Went through . Turned fill tube heater on . Ran ice maker fill test . Unit tested good .; dspstn on spec-tagged invntry: 1 W11033168 HARNESS
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Found thermostat at coldest setting. Freezer was at 5 degrees. Large band of ice on top of evaporator with poor frost pattern. Tested pressure at back of unit. 110 high side. -18 at low side. Allied tech line to verify. The unit has a refrigerant restriction. Ordering evaporator and drier. ; ordrng 1 W11256565 (EVAPORATOR ) and 1 WPW10143759 (dryer)
WASHER WHIRLPOOL WTW7600XW1 Went to replace bearing and found that the glue in the bearing that was ordered had leaked all over the parts that were needed to do job . Went to truck and grabbed bearing kit W10435302 . Replaced unit . Tested in auto diagnostics. Tested good .; used 1 W10435302 (BEARING) from stock
RANGE WHIRLPOOL WFG505M0BS3 Replaced wire harness to gas stove knobs . Tested unit tested good .
REFRIGERATOR GE PYE23PSDCSS Found Ff fan not running causing wArm temps in fresh food section. Ordering fan; ordrng 1 WR60X26866 (FF FAN)
DISHWASHER GE GHDA654L00BG Dishwasher was full of water . Hit start/reset . Turn unit on then hit again to reset . Unit pumped water out . Drain pump is working . Tried to run a cycle and found that no water was coming on . Found the float switch was stuck . Removed cover cleaned around the float . Tested unit . Unit tested good ; dspstn on spec-tagged invntry: 1 WD24X10018 PISTON & NUT
RANGE JENN AIR JDS1450DS0 Replaced spark module for not sparking. The sparklers tested good. Tested oven and it is heating.
REFRIGERATOR WHIRLPOOL GT1SHTXMB04 Added heat probe to defrost heater for plugged defrost drain that was causing water to leak in fresh food section. Moved the defrost tray to better drain the water. No one around for signature.
WASHER MAYTAG MVWB765FW0 F6E3 control can not hear UI F6E2 UI can not hear Control error codes . .needs new control W10920541 and UI W10919546 . Some lights on the UI are staying lit and not turning off . Power cycled unit . Unit still having same issue . Checked power at plug was good . .parts are covered Spoke with office ; ordrng 1 W10919546 (console) and 1 W10920541 (cntrl-elec)
WASHER WHIRLPOOL WFW6620HW0 "Customer concerned about unit leaking and intermittent wash quality; clothes come out dry and/or drenched with water. Also stated the machine gives inaccurate wash times, and a few events where the unit would not drain and very soapy water. Could not recreate any leaks at time of visit. Noticed residue of a water leak on the back panel inside the machine. Leak was originating from the hoses at the inlet valve; which was fixed at another time. No leak currently present from that location. Oversuds error code stored. Using too much soap caused the error code/oversuds which evidently resulted in poor drain. To address the intermittent wash quality and wash times, replacing ACU and UI. ; ordrng 1 W11319991 (USER INTERFACE ) and 1 W11322905 (CONTROL ACU)"
DRYER ELECTROLUX EIED55HIWO Checked temp of dryer. Unit cycling at 130. Unit testing good. Vent testing good.
WASHER WHIRLPOOL MAH4000AWW Found the bearing is very loud. The machine did not spin at all during spin cycle. The cost of the repair will outweigh a new machine. Charged partial service fee.
DISHWASHER WHIRLPOOL WDF510PAYSA Replaced motor sump assembly for motor getting power but not running. Found the dishwasher is not fastened to the counter. Informed customer. The dishwasher tested good
DISHWASHER MAYTAG MDB8959SFZ4 Replaced top rack rails for broken rails causing top rack to fall. The dishwasher tested good. ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
DISHWASHER KITCHENAID KDTE204ESS3 Customer stated that unit was filling with water but never moving wash through cabinet. Checked for error codes. Unit was displaying code 4-3 for wash motor not running. Replaced wash motor and ran diagnostic cycle. Unit completed cycle as it should. Unit tested good
DISHWASHER KITCHENAID KDPE234GPS0 Customer stated that unit was not washing during cycle. Checked for error codes. Unit was displaying error code f2e1 for stuck key. No other codes were present. Ran diagnostic cycle with clear plastic door on unit to observe while functioning. Watched unit during diagnostic cycle. Unit is functioning as it should consistently spraying water through upper and lower spray arm. Could not find issue with unit at this time other than stuck key error. Also advised customer to use rinse aid for improved washing /drying.
RANGE WHIRLPOOL WEG730H0DS0 Customer stated unit was displaying error code for cooling fan failing to run. Checked for error codes. Unit displaying f8e0 error code for cooling fan voltage to low. Tech sheet calls for replacement of cooling fan. Replaced cooling fan. Ran test preheat to 350. Unit tested good ; dspstn on spec-tagged invntry: 1 W11107275 BLOWER
DRYER MAYTAG MED6000XW0 Replacing rear deflector due to old deflector making contact with Heater vent causing unit to melt. Replaced deflector. Unit tested good
DISHWASHER WHIRLPOOL WDT710PAYM3 Auth is needed to complete repair for parts and labor. Rescheduled for Monday to get auth; schdld next appmnt for 8/19 MON !
WASHER MAYTAG MVWB880BW0 Customer stated that unit is flashing UL error code for unbalanced load. Upon inspection discovered that bearing was failing on machine and suspension was extremely loose. Both parts will need to be replaced. Quoted customer to replace suspension and bearing. Customer does not want to proceed at this time due to cost of repair. Suggested for customer to contact manufacturer for possible coverage. If customer is to receive coverage please order...W10435302 bearing W10440786 suspensionCollecting service call fee
DRYER ROPER RGD4516FW0 Replaced timer due to unit just running and never turning off . Tested unit .tested good .
REFRIGERATOR WHIRLPOOL WRT148FZDB00 Replaced fresh food door . Door as no damage.
REFRIGERATOR KITCHENAID KFIS29BBMS02 "Replaced fresh food evaporator fan motor for motor getting power but not running, causing evaporator to frost over. The refrigerator tests good. ; used 1 W10633627 (MOTOR-EVAPORATOR) from stock"
COOKTOP KITCHENAID KICU500XBL01 Customer was not available at selected time for service. Tech is ordering parts based on service pointer W10645073C for similar issue ; ordrng 1 W10857230 (CONTROL ) and 1 WPW10396615 (UI)
WASHER MAYTAG MHW6630HW0 Replaced control and valve. Repair successful; customer monitor.
DRYER FRIGIDAIRE FASE7073LW0 Tested power at the terminal block and unit is only getting 120v; 220v is needed for unit to turn on. Tested power at the socket. 120v present from L1 to ground however no power present from L1 to L2. Suggested customer to contact an electrician.
REFRIGERATOR KITCHENAID KFIS29PBMS02 Unit is leaking from the dual valve when ice is dispenser ordering UI and valve; rqstng P&A on 1 W10759802 (cntrl-elec) and 1 WPW10341329 (water valve assy)
OVEN WHIRLPOOL RBS275PRB00 Replacing control due to relay on control welding itself shut causing unit not to sense temperature correctly. Replaced control. Ran test preheat to 350. Unit preheated as it should could not replicate issue. Unit tested good
REFRIGERATOR MAYTAG MRT711BZDM00 "Spoke to customer. Still having a problem with air infiltration. Ordering doors. Food items freezing in the fresh food section as well. Ordering thermistor and control. Will schedule when doors arrive ; rqstng P&A on 1 LW10651926 (dor-fip) and 1 LW10651929 (dor-fip) and 1 W10802061 (cntrl-elec) and 1 WP2315539 (motor-evap) and 1 WPW10383615 (thermistor), states that autho needed"
WASHER ROPER RTW4516FW2 Replaced control and calibrated. Repair successful.
WASHER MAYTAG MVWX655DW1 Right hand bottom corner of the washer lid was broken at the hinge . No signs of abuse . Quoted customer for repair . Declined job due to part cost . Contacted office and was able to get part cover . Customer was willing to move forward with repair . Installed new hinges and lid. Calibrated unit and ran auto diagnostics. Unit tested good .
REFRIGERATOR FRIGIDAIRE GLHS65EHB0 Customer was unavailable rescheduled for Tuesday ; schdld next appmnt for 8/20 TUE 2 pm
REFRIGERATOR WHIRLPOOL WRX735SDBH02 Left side door gasket is ripping. Ordering gasket. ; ordrng 1 W10830276 (gasket-fip)
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Unit had only made a half a bin of ice since thawing fill tube. Filled ice maker mold in diagnostics. Recycled power and tested in diagnostics. Customer to monitor. If problem persists return with a valve and a control W11330931 WPW10341329
REFRIGERATOR MAYTAG MBF2258DEH00 Replaced main control for not defrosting correctly. The refrigerator tests good. ; used 1 WPW10503278 (ADC - JAZZ) from stock
DISHWASHER KITCHENAID KUDC03IVBL3 Found leds blinking the ui had stuck keys. Removed and reinstalled ribbon to control. The control is no longer blinking and working. Quoted customer for new user interface. ; rqstng P&A on 1 WPW10250007 (panel-cntl)
WASHER AMANA NTW4516FW2 Replaced pump and control. Repair successful.
DISHWASHER KITCHENAID KDFE104DWH5 "Unit is displaying error code 4-3 for wash motor not running. Unit needs new wash motor. Did not have correct model therefore did not have correct part on day of repair. Office shows correct part in stock. Ordering correct wash motor. ; ordrng 1 W11085683 (SUMP & MOTOR ), dspstn on spec-tagged invntry: 1 WPW10605057 PUMP"
DRYER MAYTAG MEDC215EW1 PTS relay is faulty causing a no start event. Replacing PRS. ; ordrng 1 WPW10117655 (PTS RELAY)
WASHER WHIRLPOOL WTW5000DW Customer concerned about unit making a squeaking noise during spin. No error codes stored. Shield on the bottom is covered in grease. Gearcase must be replaced. ; ordrng 1 W10721967 (CAM KIT) and 1 W11035751 (GEAR CASE) and 1 WPW10427633 (SHIELD )
DISHWASHER KITCHENAID KDPE234GPS0 Inner door panel is rusting. Ordering inner door. ; ordrng 1 W10908291 (door-inner)
DISHWASHER KITCHENAID KDTE204ESS4 Unit is not washing due to an open wash motor. Relay on control is also very loud. Ordering motor and control; ordrng 1 W11084331 (cntrl-elec) and 1 W11084657 (pump&motor)
REFRIGERATOR KENMORE 253.50683 Unit is not making ice due to a stripped module. ; ordrng 1 241798231 (ICE MAKER)
OVEN WHIRLPOOL WFG320M0BS3 "Customer stated that ignitor was not glowing when selecting bake cycle. Ran test bake cycle and checked for 120v at ignitor connector.was initially receiving 120 v at connector. Replaced ignitor and ran test bake ignitor is still not glowing. Issue is with control. Ordering control ; ordrng 1 W11126814 (CONTROL ), dspstn on spec-tagged invntry: 1 12400035 IGNITOR"
WASHER MAYTAG MVWX655DW1 Customer complaining of excessive noise during heavy loads. Ordering gear case for noise and suspension for bouncing. ; ordrng 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 W11130362 (SUSPENSION )
REFRIGERATOR MAYTAG MFT2976AEM00 "Found unit has not gone into defrost. The evaporator was full of frost and ice. Turned heater on in diagnostics. The heater works. The refrigerator needs a main control. Found the freezer door gasket was not in the liner on the bottom of the freezer door and frost was forming on left side of rails. Quoted for control and gasket replacement. Customer is going to decide if they want to follow through with repair or replace. I broke a gear wheel during repair. Ordering wheel. ; rqstng P&A on 1 W10407215 (gasket-fip), ordrng 1 W10625067 (bracket), rqstng P&A on 1 WPW10581606 (cntrl-elec), dspstn on spec-tagged invntry: 1 W10633627 MOTOR-EVAPORATOR"
OVEN KITCHENAID KSEG700ESS3 Part came in damaged. Ordering another ; ordrng 1 W10915661 (panl-cntrl SPECIAL PACKING )
REFRIGERATOR MAYTAG MFI2570FEW01 Called tech line for freezing. Sr # 7725628145 the unit was in defrost on arrival. Tested temps and thermistors. Tech line wants main control and Ui replaced. I also restricted the hole to pantry and raised left door so gasket meets the ice maker. Replaced control today. Ordering Ui ; ordrng 1 W11269232 (USER INTERFACE )
DRYER AMANA NED4655EW1 "Replaced timer, unit testing good."
WASHER MAYTAG MVWB855DC2 Customer states unit is leaking from the bottom front. No error codes stored. Ran a test verification cycle with no issues. Filled unit halfway with water in manual diagnostics then drained. Could not recreate issue. Unit seems to be in good working condition.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Unit was not making ice due to a restricted needle valve and an oldFilter. Opened and closed valve dispensing much better not. Recommending customer replace the needleValve. Ice maker was jammed preventing harvest cycled ice maker after unsticking ice maker.
WASHER KENMORE 110.925732 The striker is worn and is not contacting the lidnswitch. Striker is discontinued. Built up switch with adhesive and scrap rubber so that the machine can be used normally. ; dspstn on spec-tagged invntry: 1 285671 SWITCH-LID
WASHER MAYTAG MAV2757AWW The unit is wearing through the belt due to a failing transmission. Customer was not interested in proceeding with the repair. ; dspstn on spec-tagged invntry: 1 WP21352320 BELT
DRYER MAYTAG NED4655EW1 Repaired damaged wire harness.
REFRIGERATOR WHIRLPOOL ED2KHAXVT01 Installed filter provided by the customer. Unit tested good
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Reseated lightnswitch. Found that the bulb the customer was using was not making good contact in the socket. Reinstalled light. Light came on. Part number for light bulb is w11216993 left switch with customer; dspstn on spec-tagged invntry: 1 WP1118894 SWITCH-ROCKER 2 TERMINAL
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Evap fan not running . Replaced evap fan and control due to no operation. Tested unit after repair. Unit tested good .
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 - 1 in the freezer and 34 in the fresh food section . Tested thermistors in diagnostics. All passed . Evap and damper as working . Adjusted the freezer temp up to 3 degrees and the fresh food to 40 .customer will monitor.
RANGE WHIRLPOOL WFE320M0ES1 Replaced right front burn switch due to have some black marks on it . Tested oven . Tested good tested all parts of the stove top . Tested good . Unit is working as expected.
WASHER WHIRLPOOL WFW70HEBW0 Washer has no error codes . Washer has hit water going to it . Took a while for the hot water to get to the washer . Also if running in normal cycle it will only allow up to warm water not really hot . Unit tested good in diagnostics.
RANGE KENMORE 790.908346 Oven not working . Tested power . L1 has 75 volts and L2 has 120 both were tested to neutral. Customer will seek Electrician
WASHER WHIRLPOOL WFW6620HW0 Customer concerned about unit moving when in the spin cycle. Machine is sitting on a slick flooring. Tech line agent suggests to have customer put a non-slip mat under the unit to prevent movement of the unit. Unit testing good.SR: 7725624522
REFRIGERATOR KITCHENAID KBFN506EBS Replaced ice maker due to no operation. After plugging in the unit . The icemaker cycled as it should . Customer will monitor.
WASHER MAYTAG MVWB835DW3 Replaced gearcase due to being loud . Calibrated unit . Ran in auto diagnostics. Unit tested good .
DRYER MAYTAG MEDX655DW1 Drum was peeling in multiple spots. Replaced drum. Repair successful.
DRYER ROPER RED4516FW0 Customer stated that unit would not run. Upon inspection discovered that thermal fuse had tested open. Replaced fuse and ran test cycle. Unit tested good ; used 1 WP3392519 (FUSE-THERMAL) from stock
DRYER WHIRLPOOL WED92HEFW0 Replacing door seal due to old seal come detached from door and also being warped. Replaced seal and also cleared lint trap for customer. Checked for error codes. No codes present. Ran test cycle. Unit tested good
DRYER WHIRLPOOL WHD8620CHC0 Customer stated that unit was producing rattling noise coming from left side of unit. Upon inspection discovered that line from compressor was making contact with cabinet wall causing noise. Was able to bend line away from cabinet to prevent further contact. Resembled unit and ran test cycle. Could not replicate noise once doing so. Unit tested good
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated unit would not dissolve soap during cycle. Checked for codes. Unit displaying error code 4-3 for wash motor not running. Replaced wash motor. Ran diagnostic cycle. Unit tested good
WASHER WHIRLPOOL WTW7500GW0 Sr#7725621159 Found communication errors F6E2 and F6E3 causing the unit to not respond. The unit was unplugged on arrival. Plugged it in and tested in diagnostics. The water has strong smell of sulfur. Explained to customer that sulfur in the water will interrupt the communications between Ui and control. Recommended customer to get water treated. Added dielectric grease to the ui connection and around the connection icon the Ui. The washer is working and tests good.
OVEN-MW COMBO WHIRLPOOL WOC75EC0HS00 Sr# 7725623572Check l1 to neutral it had 116.9 volts while microwave is running. Checked ribbon on the Ui and made sure it had tight connection and ribbon is not to close to ui control. Called tech line. Could not recreate issue while in home but the ui would reset to factory setting like it was brand new and customer would have to reset Ui. The customer is going to monitor.
RANGE AMANA AGR6603SFW2 Tested oven and it worked as expected. Showed customer that the range will ignite while knob is in ignite position. Left parts with customer.
REFRIGERATOR KITCHENAID KRFF305E Replaced ice maker for open motor. The ice maker tested good. ; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER
DRYER MAYTAG MEDB835DW4 Customer stating that unit is getting too hot during cycle. Upon inspection discovered that blower was clogged full of lint /debris causing AF code to appear for airflow issue. Cleared blower and ran test cycle. Unit tested good
WASHER WHIRLPOOL WTW4816FW2 "Customer concerned about unit not agitating not spinning. F7E5 error code stored. Cleared code. Unit passed auto diagnostics test. Unit is plugged into a light socket to plug adapter. Suspecting that is part of the issue. As for the shaking, customer had a load of clothes in the unit upon arrival. Tested spin with the clothes in there which recreated the shaking issue. Suggesting customer to plug unit into a dedicated socket and wash smaller loads with like items to avoid off balance events. Customer monitor."
DISHWASHER MAYTAG MDB8959SFZ4 Upper rack rails have separated causing the rack to fall. Replaced rails ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
OVEN WHIRLPOOL RBS275PRB00 Customer stated that unit was flashing f3e2 error code. Code is related to temperature sensor issue. Ohmed out temp sensor according to tech sheet unit was reading 1080k as it should. Sensor tested good. Suspecting that relay on control is welded shut causing issue. Ordering control ; ordrng 1 WPW10340935 (CONTROL)
WASHER MAYTAG MHW6630HW0 Awaiting parts. Rescheduled. ; ordrng 1 W11322883 (CONTROL )
WASHER WHIRLPOOL WTW5000DW2 "Customer concerned about a knocking sound, creaking when the drum is moved, & slight grinding when agitating. Suspecting gear case, cam, and suspension. ; ordrng 1 W11130362 (SUSPENSION ), dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 W11035751 GEARCASE"
WASHER AMANA NTW4516FW2 Customer states the unit “running by itself”. The drain pump is constantly running. Replacing drain pump and control. ; ordrng 1 W10919003 (DRAIN PUMP) and 1 W11170317 (CONTROL)
DISHWASHER KENMORE 66516939000 Unit won’t start sometimes and also runs with door open door switch is failing. Ordering switch; ordrng 1 WP8269209 (switch)
REFRIGERATOR WHIRLPOOL ED5FVGXWS07 "Found a crack in drain pan. Covered crack with height temp and waterproof glue. If unit still leaks order the drain pan. Quoted customer for pan replacement ; rqstng P&A on 1 WPW10614158 (tray-evap), states that autho needed"
REFRIGERATOR KITCHENAID KRMF706ESS01 Sr# 7725613974Found freezer evaporator full of frost. Heater turned on in manual diagnostics. Called tech line. They recommended to replace UI. Also needs a door switch. Quoted customer 561.39 for repair. They denied the quote. Called office and part is covered under loyalty retention program as per kb; ordrng 1 W10894103 (cntrl-elec) and 1 W11131698 (switch)
WASHER WHIRLPOOL MHWE201YW00 Customer concerned about unit grinding during spin cycle. Bearings in cross arm are faulty. Basket and cross arm would have to be replaced together. Customer declined further repair.
DRYER WHIRLPOOL WED9450WL1 F31 line voltage error . Customer did mention that at one point they had an issue with the receptacle but that has been replaced. Used vent tested . Vent tested good . Checked element ohms . Tested good . Thermistor within range . Everything is working as expected.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Replaced ice door assembly due to building condensation and dripping on the out side . Unit tested good .
RANGE JENN AIR JGD8130ADB21 When turning on unit you can here is sparking but is not sparking at any of the burners . Called Techline SR 7725612606 . He suggested replacing spark module and ceramic block . Sparking is coming from right side ceramic block . Ordering ceramic block . Spark module .; ordrng 1 5170P925-60 (rcptl-elm) and 1 8215557 (spark module)
WASHER KENMORE 417.4004299 Customer stated that tub seemed loose inside machine. Upon inspection discovered that wash basket had come detached from outer tub. Bearing hasgone bad. This would require replacement of wash basket. Quoted customer to replace wash basket. Customer does not want to proceed at this due to age of machine. Collecting service call fee ; dspstn on spec-tagged invntry: 1 5304485917 SHOCK
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Found that the water valve . Is leaking inside the cabinet where the water filter housing connects . Looks like the water line from the filter housing is pulling on it . Needs new water filter housing W11346622 and new water valve W11043013. . Called techline SR 7725614696 suggested replaced both parts I have listed above . Found the cover to the pantry cracked. Unit is brand new and still has all the packaging on it W10827015 cover . ; ordrng 1 W10827015 (cover) and 1 W11043013 (valve) and 1 W11346622 (RESERVOIR)
RANGE MAYTAG MGS8800FZ Customer stating that temperature in oven is lower than what is being shown on display. Checked for error codes. No codes present. Ran bake cycle to 350 with thermocoupler inside of oven. Heated unit up to 350. Technicians digital thermocoupler was reading 15 degrees lower than 350. Calibrated unit up 15 degrees. Ran test preheat again. Unit now maintaining correct temperature. Unit tested good
WASHER MAYTAG MVWC415EW1 "Customer stated there was no current issue with machine but would like it inspected. Checked for error codes. No codes were present. Ran diagnostic cycle. Unit completed cycle as it should. Ran calibration cycle. Inspected cam, pulley and belt all passed visual inspection. Cannot find any issue with machine at this time."
DISHWASHER WHIRLPOOL WDF550SAHB0 Drain hose from the dishwasher to the drain is leaking . The that was preordered the end that goes to the sink is the wrong size . The sink does not have a disposal so the hose does no fit on the pvc fitting to the drain securely and may leak would need smaller hose clamps . Called techline SR 7725617594 he could not find the parts either .may have to contact parts distributor and look for part. Took picture and saved in system .; saved tckt
HOOD VENT JENN AIR JXW8536DS0 Unit is turning on by itself . Ordering new user interface control WPW10716813 and the other control WPW10716816 . ; ordrng 1 WPW10716816 (cntrl-elec) and 1 WPW10716816 (cntrl-elec)
DRYER FRIGIDAIRE FFQG5000QW Customer stated that unit was louder than normal and lint trap was not collecting lint. Dissembled unit to inspect rollers and pulley. Cleaned roller shafts and greased rollers. Also discovered that blower was clogged with lint causing issue with trap. Cleaned cabinet and blower wheel. Reassembled unit and ran for customer. Unit tested good
WASHER WHIRLPOOL WTW5000DW Customer concerned about unit not finishing cycles; stuck in sensing. F7E5 error code stored. Replaced actuator. Unit testing good.; used 1 W10913953 (ACTUATOR) from stock
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Unit was not making ice due to a frozen fill tube. Verified fill tube heater operation. Issue likely caused by low water pressure related to the filter. Customer had just replaced the filter a few days ago. Reseated filter and thawed tube.
OVEN WHIRLPOOL WFG525SOHZ1 "Customer stated they were concerned with being able to hear unit light during bake cycle. Customer has not owned DSI ignition over before. Advised them that unit cycling flame on and off is normal operation. Ran test bake cycle to 350. Unit is heating as it should. Discovered that door hinge is broken while I’m home. Ordering door hinge ; ordrng 1 WPW10299224 (HINGE ), dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN"
REFRIGERATOR KITCHENAID KBFS22EWMS5 Ice maker fill tube was frozen and the line had popped out causing a leak. NeedleValve is restricted. Recommending the customer replace the needle valve before using the ice maker. Thawed tube and reconnected water line water ; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN and 1 W10884390 ICEMAKER
DRYER WHIRLPOOL WED7500GC0 "Door will not stay shut. Replacing hinges, inner door, and strike. ; ordrng 1 W10513691 (INNER DOOR ) and 1 W11366436 (STRIKE) and 1 W11371722 (RIGHT HINGE ) and 1 W11376139 (LEFT HINGE)"
WASHER ROPER RTW4516FW2 "Customer concerned about unit not filling up with water the way it should; deep water wash does not always fill to an adequate water level. Clothes sometimes come out more wet than other times, and if machine is opened during wash cycle the water all drains out. No error codes stored. Valves are testing good in manual diagnostics. Unit completes auto diagnostics with no issues. Control board should be replaced. ; ordrng 1 W11170318 (CONTROL)"
REFRIGERATOR WHIRLPOOL GX5FHTXVB04 Upper freezer drawer was interfering with door closure. Readjusted. Door shutting properly
DRYER MAYTAG MGD5630HW0 I let thermistor is reading 4.6k at 80 degrees. This is out of range. Ordering thermistor; ordrng 1 WP8577274 (thermistor)
REFRIGERATOR MAYTAG MFI2569BEW Found unit with the ice maker switch in the off position turned ice maker on. Unit tested good
DISHWASHER KITCHENAID KDTE234GPS0 Unit was not cleaning due to lower spray arm not being attached properly. Reattached spray arm
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced right door for cosmetic damage on arrival. The door tests good.
DISHWASHER MAYTAG MDB5100AWB Replaced the wax motor to dispenser for not opening. Could not get dispenser to open. Found the water was not moving inside washer. The spray arms barely moved the dishwasher needs motor assembly. Most of the parts are discontinued. WP6-915435 seal kitWP6-903304 plunger99002088 motor pump assembly discontinued 902882 seal pump discontinued912313 ring seal discontinued. Needs all seals.
DISHWASHER WHIRLPOOL WDT750SAHV0 Found the power connection at the supply was loose and ground not hooked up. Repaired connections and fastened ground. Tested in diagnostics and it passed all tests.
REFRIGERATOR KITCHENAID KRFF707ESS01 Found Ff section evaporator frosted over. Removed frost and caulked frame. Hanged defrost setting to defrost every day.