Local Reviews

Appliance Tec Rated 4.8 out of 5 stars based on 1283 customer reviews

Map of Rochester, NY

Great service on 10 year old dryer




Review of Appliance Tec

Staff knew their stuff - initial exam pinpointed a fuse but when two techs came back one of them knew to recommend a new thermostat so fuse did not go again. Dryer works like new now, no surprise charges even with an extra trip for the additional part and pats age very reasonable cost.


Map of Rochester, NY

Feel i was duped.




Review of Appliance Tec

Mechanic was knowledgeable and polite. Appointments were difficult to schedule for a timely repair. I think this so called repair took 3-4 weeks to complete. First appointment we determined the upper basket was not formed/bent to accurate tolerances from factory as the most likely culprit. I did not want to start bending the basket to make it slide in and out without rubbing on the left side. Mechanic knew better also because I was watching and this is a brand new dishwasher. He said he would order a new basket etc.. Second appointment box is brought in cut open and installed. Looking at basket I notice left side is sort of bent in and no longer rubs. I make a comment it must have been the basket out of whack. They finish and pack up. I go to put the box in the garbage and notice clear tape and paper tape on one end of box, other end only has paper tape? So he wouldn't bend the basket in front of me because he knew I would not approve, but the box was cut open before arrival, basket bent, placed back in box, and clear taped shut. Pretty sneaky.. This dishwasher should have been replaced like I offered to do day one when I discovered the manufacturing defect. Feel free to contact me.. I will review on your preferred sites listed d below.


Response from Appliance Tec:

Thanks for the feedback however we are a bit confused why you feel you were duped since the tech left the old part with you. Regarding the opened box, the tech opened it when he picked it up from the office to make sure it was not damaged so your time wasn't wasted by showing up with a damaged part. We completely understand the frustration when there is service needed on a new product and we do everything we can to correct those issues as efficiently as possible. Dave and the rest of the team have zero motivation in duping our customers. Actually, quite to the contrary, our team prides itself on high quality, honest work. Anything otherwise would be quite troubling to us. In addition, your desire for a new dishwasher would have to be discussed with your dealer or the manufacturer since we are not part of that decision process unless the product is deemed not repairable. Please feel free to contact us if you have further concerns or questions.


Map of Fairport, NY

good service; fair price




Review of Appliance Tec


Map of Pittsford, NY

Excellent service !




Review of Appliance Tec

Dave F. Was polite, knowledgeable and very efficient.


Map of Rochester, NY

Great service




Review of Appliance Tec

Without even looking at the washer they brought a part but unfortunately it wasn’t the fix. They came back with the correct part quickly and install was just as fast. No complaint. Tech was professional and courteous and he knew his job. Thanks


Map of Pittsford, NY

Nice guy




Review of Appliance Tec

No work performed because I declined (too expensive) but he was a nice guy and seemed knowledgeable. I’d use them again. Also arrived exactly as stated. On time.


Map of Pittsford, NY

Very helpful




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Map of Rochester, NY

Great service




Review of Appliance Tec

Evan was very helpful, informative and got the job done.


Map of Brighton, NY

Great service




Review of Appliance Tec

Great service and service people. Had Microwave fixed in no time at all.


Map of Fayette, NY

Dave did an excellent job diagnosing the problem, even without being able to install and see if it worked.




Review of Appliance Tec


Great Service




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Professional and effective




Review of Appliance Tec

Dave was very professional and very quickly identified the problem. He also had the part with him based on his experience with the appliance and my description of the symptoms. Fixed it on the spot with no need for a return visit.


Fast and friendly




Review of Appliance Tec

Steve was courteous and professional. Before I new it he was done and my o en works like new.


Great job




Review of Appliance Tec

Very good customer service


friendly, knowledgable tec




Review of Appliance Tec


repair of new ref with ice maker issues




Review of Appliance Tec

Great company and supper technician with excellent skill and sound knowledge of problems with our appliances. Dave did a simply a great job.


Repair of fridge




Review of Appliance Tec

Great experience! Friendly repair people, repair completed as needed.


Rob




Review of Appliance Tec


Nice tech




Review of Appliance Tec

The tech guy was very nice,professional, and knowledgeable.


Great service




Review of Appliance Tec

Very fast and neat


Great service




Review of Appliance Tec

Dave was well prepare, pleasant and efficient. He had the required part with him and completed the repair very quickly on the first visit.


Great service and especially because they had to wait for me!




Review of Appliance Tec

Great service!


Great service




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Friendly Service




Review of Appliance Tec

Very friendly, animal friendly and patient with me while I fit conversations around work meetings!


Fridge service call




Review of Appliance Tec

David arrived within the expected time frame, thoroughly researched our problem and presented us with several recommendations (service call was within the 1 year warranty period).


Satisfied customer




Review of Appliance Tec

Appliance Tech service professional are very courteous and knowledgeable. They stand behind their work. They work hard to satisfy the customer


Fixed the problem.




Review of Appliance Tec

I was pleased with how easily the problem was fixed, and how carefully Dave worked.


Jan 2 service call




Review of Appliance Tec

Very disappointed with Steve's attitude. We told him the convection setting did not cook the turkey after 3 hours on Christmas so we had to switch oven setting (everything was ok, just a later dinner). Steve said "I wasn't here when you took turkey out of oven"...basically calling us a liars...WOW. Dan Killoran


Excellent service!




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Very satisfying experience




Review of Appliance Tec

Professional and friendly at the same time


Excellent service!




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Quick accessibility , honest about costs and options




Review of Appliance Tec

Dave figured things out quickly . We were back to normal fast


Great service




Review of Appliance Tec

Efficient and quick repair


Suz-Ann




Review of Appliance Tec

Great service as always. Thank you Steve


Great Service




Review of Appliance Tec

The service tech was professional. He worked quickly and efficiently & was personable.


Great




Review of Appliance Tec

David was on time. Very efficient A good asset to ur company


Expert




Review of Appliance Tec

Steve was very professional, helpful, and provided a solution to our problem.


Reliable and professional!!!




Review of Appliance Tec

Evans been taking care of us for nearly give years. He’s always very professional and knowledgeable and has my appliances working well in no time. Thank you for your service!!!


Repair work was performed very professionally.




Review of Appliance Tec


Prompt service. Good repairman.




Review of Appliance Tec


Super Service




Review of Appliance Tec

Great service within the time frame explained. The problem was fixed quickly and correctly.


Did nice job fixing my problem




Review of Appliance Tec

Although it took multiple trips for him to get a replacement part that actually worked (not Evans fault), Evan did a nice job diagnosing and fixing a difficult problem with my Washer.


Serviceman did not wait for my arrival as I had asked




Review of Appliance Tec

The labor charges added to the service call charge seemed excessive.


Michelle




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T




Review of Appliance Tec


knowledgeable,personable,polite,warm and friendly, knew exactly what was wrong and fixed it in a timely manner. I cannot say enough about this young




Review of Appliance Tec


Quick, and efficient, thumbs up!




Review of Appliance Tec


Great friendly service.




Review of Appliance Tec

Dave was wonderful! Helpful and very knowledgeable.


David Long is exceptional




Review of Appliance Tec

David Long is exceptional. He properly diagnoses the problems and makes the associated repairs. He is thorough, meticulous, respectful, and courteous. When I need a repair I ask for David.


Great Service




Review of Appliance Tec

Evan was very professional and pleasant to work with.


Great Service




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Great job!




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Dave of app tec




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Very personable




Review of Appliance Tec

Very knowledgeable ordered what was needed to get the job done. Called before arrival to confirm tried to accommodate our time needs


Kyle




Review of Appliance Tec

Evan was great, arrived at the appointed time, called ahead, quickly diagnosed, explained, and corrected the problem, and was very friendly!


Excellent service – very professional




Review of Appliance Tec

Excellent service – very professional


Friendly on time service




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good




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Professional and personable




Review of Appliance Tec

The technicians who came to my house were very friendly, professional and knowledgeable.


Great job




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Excellent service, friendly & knowledgeable tech.




Review of Appliance Tec

I was very pleased with this experience. Steve was great. Fast & efficient!


repair of KitchenAid ref




Review of Appliance Tec


Kitchen aid stove




Review of Appliance Tec

On time and very professional


Jean




Review of Appliance Tec

Great commucator. Technically strong. Washer is working well. Highly recommend.


Victor




Review of Appliance Tec

Great service


Good Service




Review of Appliance Tec

Steve was very quick in getting things fixed & double checked everything to make sure it worked great.


David




Review of Appliance Tec

Shaiman gave us prompt, courteous service. He was knowledgeable, professional, and personable. We are very satisfied!


Keelee




Review of Appliance Tec

Steve was great, he didn’t have the parts available at his 1st visit, but he was able to temporarily get my dishwasher rack to a usable state for me until he was able to return to install the parts. Thank you Steve!


Very helpful and informative




Review of Appliance Tec


Dave was awesome




Review of Appliance Tec

Dave was completely professional and friendly. He also taught me some things about how to get better performance from my dishwasher. He even made friends with my cat. And Tanner, who was training, was also friendly and helpful.


excellent customer service




Review of Appliance Tec


Ginny




Review of Appliance Tec

Evan the service tech. Was very professional, courteous and knowledgeable of his job. I am very happy and please with his works. Evan is a good value employee to his company. Evan should be recommended for his professional and wonderful work ethnics.


Technicians were friendly and efficient!




Review of Appliance Tec


Exactly what we were looking for!




Review of Appliance Tec

Our dryer button stopped functioning so we called, had a the technition came out at a time convienent to us, he troubleshooted, fixed the issue within a short period of time without charging a boatload of money to correct the problem. We will DEFINATELY call again if we need an any appliance repaired. 🙂


Great service




Review of Appliance Tec

Evan is a great service technician. He is professional, polite and efficient at diagnosing and fixing the appliance. I highly recommend him and Appliance Tec.


Great




Review of Appliance Tec

I think Steve did a great job


Terrific Tec




Review of Appliance Tec

Evan was professional, helpful and informative.


Washing Machine Repair




Review of Appliance Tec

Great service. Great patience. Honest repairman.


Roy




Review of Appliance Tec


Excellent Service




Review of Appliance Tec

Excellent service. Professional, efficient and on time. Excellent communication, before during and after service call. I highly recommend these folks.


Dishwasher




Review of Appliance Tec

Good


Leaking Washer




Review of Appliance Tec

Very professional, great service, on time.


Great service




Review of Appliance Tec

It was a great experience he was very friendly and helpful.


Great service




Review of Appliance Tec

Prompt, courteous


On time, effective service




Review of Appliance Tec

David called to let us know he was on his way. He came in with a pretty good idea of what the problem was but also checked a few other things just to sure. Had the right parts, was neat and pleasant. Very positive experience.


Tec was able to fix my issue without the parts Maytag said I needed. Maytag phone support didnt know what they were doing.




Review of Appliance Tec


Walt




Review of Appliance Tec

Great warranty service. Done very quickly


Professional




Review of Appliance Tec

The repair needed on my refrigerator was done efficiently and appreciated the explanations . I was very pleased. Thank you !


Jennifer




Review of Appliance Tec

Our tech was great. Fast nice and dog friendly


Prompt and professional service.




Review of Appliance Tec

We will use Appliance Tec next time we need appliance repair.


Awesome job




Review of Appliance Tec

Fantastic service phenomenal job.


Great service wonderful pre-advance of 20 minutes was very knowledgeable




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Great service.




Review of Appliance Tec

Nice guy and very helpful.


Customer




Review of Appliance Tec

Dave was great.. called ahead, arrived as he stated he would, diagnosed the problem and costs to repair and did the job very efficiently ! He also did a very nice job training his intern in my presence! A lot of respect shown to the trainer and myself


Fast and great service




Review of Appliance Tec

Dave is a knowledgeable technician. Seems to know what he is doing.


Repeat customer...




Review of Appliance Tec

This visit was for two issues and they were repaired in a timely manner.


Electric oven (top smaller) heating more in the back




Review of Appliance Tec

Even E was helpful and professional. However the price for the service provided was high.


Great friendly service




Review of Appliance Tec

Great service and Steve was friendly and answered all of my questions.


tech was wonderful to deal with




Review of Appliance Tec

this is not our first rodeo with Appliance Tech have always been satisfied with the service


Great Service




Review of Appliance Tec

Technician was wonderful! Fixed my issues fast and efficiently! Thank you!


Easy to schedule, good work




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Great Experience




Review of Appliance Tec

Dave arrived in the appointment window and called when he was on the way. He was very professional, and was able to very quickly diagnose the problem with the washer and get it repaired. Would highly recommend.


Mary




Review of Appliance Tec

Great service. Completed the job efficiently and quick.


Great Service




Review of Appliance Tec

Evan was timely, polite and all business


Excellent customer service




Review of Appliance Tec

Service was excellent, we received several updates on arrival time, and Shaiman worked very efficiently to fix our dryer. 5 stars!


Great service




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Very professional tec




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stove repair




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great service as usual




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iced frig




Review of Appliance Tec

David was awesome


Very professional




Review of Appliance Tec

This was my first repair of my professional stove. Evan was prompt, knowledgeable and respectful of my home. I was very pleased with the service I received!


Fixed Washer




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Amazing service!




Review of Appliance Tec


They were great the techs




Review of Appliance Tec

The tech s were great..........


Great seevice




Review of Appliance Tec

The tech is on time and very professional


He was awesome!




Review of Appliance Tec

Our tech was great, very helpful with info for the first visit and very efficient and quick for the actual repair.


Great service




Review of Appliance Tec

I’ve used appliance tech twice now and both times have received excellent service. Techs are polite, on time, knowledgeable and happy to impart as much information as possible


JD




Review of Appliance Tec

Courteous and efficient.


Dave




Review of Appliance Tec

Good man


Excellent and prompt service




Review of Appliance Tec

Both technicians were knowledgeable and very polite too.


Friendly and Professional




Review of Appliance Tec

Steve carefully checked my refrig/freezer and gave me some recommendations, in addition to checking temps and caulking seals. Per his suggestion, I have purchased a thermometer to monitor the temps in both compartments. Under warranty, no charge for this service.


Quick service.




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David Long was great




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excellent service




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Cindy Edington




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Thank you Dave




Review of Appliance Tec

Dave did a great job diagnosing the problem and making the repair in a timely manner. He laid out all my options and gave me time to decide. Throughout the process he was supportive and was not pushing me to do anything that I was not comfortable with.


Great job. Dave and Steve are great!




Review of Appliance Tec


Customer




Review of Appliance Tec

Great Service!!


Mike




Review of Appliance Tec

As expected very courteous and friendly, did a great job


The service was excelent




Review of Appliance Tec

The tech was very knowledgable, and professional ,and was able to easily fix the problem. He is a great assest to your company. Maybe a nice raise would be in order.


Laura




Review of Appliance Tec

Great service ! Nice guy !


Elizabeth




Review of Appliance Tec

Great service


Great customer service!




Review of Appliance Tec

The tech was very polite, succinct and on time to the appointment.


Great service tech providing quality service




Review of Appliance Tec

We have had numerous problems with our refrigerator. David Long was the service tech for most of them. David was always polite and did a thorough investigation of the problems. I always was confident with David.


Knowledgeable and efficient




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Jim




Review of Appliance Tec

Corrected squeaky door on new dishwasher, now it drops to the floor if you don't hold it. Calling for return visit.


Great




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Amazing guys




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the best service !!




Review of Appliance Tec

Dave was by far the best tech we have ever had repair our appliances. very impressed by his knowledge. he was thorough and very informative.


Top notch, friendly and helpful service




Review of Appliance Tec

Our service rep Dave Flint was outstanding. Not only addressed the issue, but also was helpful in helping us understand what to do to prevent the problem from happening again, but also offered useful tips in overall operation. Friendly as heck, one of the best service techs we have ever had. He was training Tanner, a nice guy only a week into the job👍


Great service




Review of Appliance Tec


Great service. Fast and neat. Did a great job.




Review of Appliance Tec

Great experience.


Professional & great service




Review of Appliance Tec

Evan is very knowledgeable about my flat top range. He not only fixed the problem quickly but also gave information about upkeep that I needed.


Great service!




Review of Appliance Tec

I was very happy with the service and professionalism. Thank you!


Great Service call




Review of Appliance Tec

Knowledgeable. Efficient. Friendly. Respectful. Informative.


Prompt attention. Professional. Got the job done




Review of Appliance Tec

Will use your company again


Great Service




Review of Appliance Tec

Very helpful and really knowledgeable!! Although I would hate for my appliances to break but now I have faith and trust in a great company!!!


Great Service




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Great Service




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Fixed the problem on Return Trip




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Patrick




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Dan




Review of Appliance Tec

Tracking system worked well! Quick to diagnose the problem. Had the needed part on the truck. Price is outrageously expensive!!! $89 charge for Service Call, $177 for part and the absolute worst part I was charged $104 for labor!!! The technician did a great job, but from the time he pulled in my driveway to the time he left was less than 15 minutes. Complete rip off - repairs cost more than I paid for the washing machine. Real problem when booking they don’t tell you about the labor rate. Again technician was great, company is a rip off. I’m sure the technician made a tiny fraction of the total money charged!


Great Service!!




Review of Appliance Tec


Very knowledgeable




Review of Appliance Tec

Great experience with Dave. Would recommend to all. Your system to track the tech is a fantastic service to the customer. I will use your service in the future.


Kitchenaid Refrigerator




Review of Appliance Tec

Steve was on time. After arrival, he quickly identified issue and resolved it.


116 Field St.fridge




Review of Appliance Tec

not sure if possible, but wold have been nice to do it in one vist, not 2. probably can't due to evaluation, part ordering cycle.


Very prompt and effecient.




Review of Appliance Tec

A part was replaced in this new frig. I am hoping this will take care of the problem. Dave and John were great,,,,,,


Priceless




Review of Appliance Tec

words can't describe the value of this guy. He is #1.He has a passion for what he does He cares about doing a good job.You people are blessed to have him representing your company.


Dave was Knowledgable & Friendly




Review of Appliance Tec

They found the exact problem quickly and did the repair in record time.


Great Service, very polite.




Review of Appliance Tec

Everything with the service was great. However it took 1 week to get an appointment and then another week to get my machine fixed. I have two kids so not having a washing machine for two weeks is very frustrating.


First time customer




Review of Appliance Tec

Great Service and very knowledgeable!


Quick response, quick and easy fix




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Excellent Service




Review of Appliance Tec

We were very pleased with the service performed on our refrigerator. Evan was very professional, courteous & knowledgeable on the repair work that was needed. He was very thorough in troubleshooting the problem & successfully fixed our problem.


Great service!




Review of Appliance Tec

Great and helpful Techs


Very professional and efficient.




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Great Service




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Great service....very efficient...solved the problem.




Review of Appliance Tec

Very satisfied


Quick and easy service




Review of Appliance Tec

Evan was a great tech. Efficient, neat and very nice. Came when expected, had the parts, and very business like. We were very happy with the service.


Carol happy customer




Review of Appliance Tec

Great service on-time excellent technician


Stan




Review of Appliance Tec

Very good. Found problem quickly and fixed it


Excellent service rep




Review of Appliance Tec

We had another professional and wonderful service rep with Appliance Tec. This time it was our Kitchen Aid refrigerator that required repair. Dave was just wonderful, courteous and very efficient.


Very happy with Appliance Tec!




Review of Appliance Tec

Than you Dave for your excellence service and refrigerator settings advice! Very knowledgeable about appliances! Highly recommend this service technician! Appreciated the app’t reminders and ph call before arrival time! Everything promised was done perfectly!!


Both John and Dave were great.




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Great Service




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Dave




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Dave




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Great service




Review of Appliance Tec

Evan did a great job.


Great




Review of Appliance Tec

Service was efficient and friendly


John




Review of Appliance Tec

Arrived when said had necessary parts quick and efficient neat


Anne




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Vicki




Review of Appliance Tec

Prompt and polite.


Excellent customer service




Review of Appliance Tec

Excellent customer Service by your service tech Dave. Knowledgeable, courteous, took the time to understand our problem and made all right. Sal Madonna


Appliance Tec Excellent Service Provider




Review of Appliance Tec

I’ve been working with Appliance Tec for a number of years now. Easy to set up an appointment, the service people are friendly and proficient at their work, and their pricing for repairs is always reasonable. Appliance Tec is one of my trusted companies I call when in need of assistance.


Mrs




Review of Appliance Tec

Great customer service


Nana




Review of Appliance Tec

Great service, very nice young man very professional


Terrific experience!




Review of Appliance Tec

Dave so nice and knowledgeable!!!!


Kristen




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Kristen




Review of Appliance Tec

Great service, fixed promptly!


Donna B.




Review of Appliance Tec

I have a whirlpool dishwasher, not quite two years old, Dave came out 3 times to try and fix it, unfortunately I must of got a lemon, my extended warranty company is replacing it,. I have all the respect and confidence in Dave and would recommend him above anyone else, thank you Dave I appreciate all you did.


fast honest vand sincere/very professional




Review of Appliance Tec

great tech


Francine




Review of Appliance Tec

Dave was very nice knew what he was doing came prepared. He was friendly. From 1 to 10 I give Dave a 10


Great Service




Review of Appliance Tec

Dave was very thorough in his diagnostic evaluation and explanation. Addressed the issue at hand and made notes in the record for the next step(s) if this issue returns.


Well done!




Review of Appliance Tec

Shaiman Cuyler was excellent!


Great service.




Review of Appliance Tec

The tec was neat and efficient in replacing the console on the new stove. He took the time to explain some extra features on the stove and dishwasher that I wasn't yet familiar with. I really appreciated this. (This is a new home, and we've only been here about 3 weeks.)


Great service.




Review of Appliance Tec

Service provided me all expectations. The technician was completely thorough, professional and took the time to explain what he did to complete the repair.


Mary




Review of Appliance Tec

David was very knowledgeable and very able to offer options


Fantastic service




Review of Appliance Tec

Very helpful getting the service apt scheduled and worked out the issue with our dishwasher problem


Great service




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Dave




Review of Appliance Tec

Our tech was Dave. He was great. Explained what he was going to do and asked if I had any questions. He even did a recal I didn’t no we had on the dishwasher. We have your company out a few times and always a great experience. Would recommend this place anytime. When making an appointment the lady was great and acomadating. This place gets an A+ with me.


Very Professional




Review of Appliance Tec

Evan was very efficient, informative, and professional. He arrived at the appointed time,after calling ahead and installed the new parts quickly and efficiently.


David L.

David L.

MICROWAVE WHIRLPOOL WMH31017FS0 "Microwave was not cooking when door closed, lights flickering, replaced interlock switch.; used 1 W11244490 from stock"

Near Cottage Grove Cir, North Chili, NY 14514
David L.

David L.

RANGE GE JGBP33CEH3CC "Replaced orafice holder's in customer gas stove, working fine when repair was completed."

Near Spar Cir, Rochester, NY 14606
David L.

David L.

WASHER AMANA NTW4516FW2 "Replaced control board, unit working as intended after repair."

Near Cedarwood Terrace, Rochester, NY 14609
David L.

David L.

REFRIGERATOR WHIRLPOOL MFT2772HEZ "Freezer light was out, ordered new freezer light. ; ordrng 1 W11205083 (Module)"

Near Kingsford Ln, Spencerport, NY 14559
David L.

David L.

REFRIGERATOR FRIGIDAIRE PHSC39EHSS2 "Checked Inverted, unit is not cooling properly. Determined needs new inverter to fix problem.; ordrng 1 241577501 (Inverter)"

Near Cooper Rd, Irondequoit, NY 14617
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS315SDHM01 Unit has vibration sound coming from unit . Found that the suction line on the compressor was up against the cardboard backing making a lot of noise . Tested . Moved suction line . Tested unit . Tested good

Near Canandaigua, NY 14424
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WED4815EW1 Replaced heating element. Unit testing good. ; dspstn on spec-tagged invntry: 1 279838 ELEMENT

Near Devonshire Ct, Rochester, NY 14619
Dave F.

Dave F.

RANGE WHIRLPOOL WFG525S0HZ0 Left hand hinge that has the screw was broken. Replaced left hand hinge . Tested unit . Tested good . Door is sealing ; dspstn on spec-tagged invntry: 1 WPW10299224 HINGE-ACTIVE

Near Redfield Dr, Farmington, NY 14425
Shaiman C.

Shaiman C.

DISHWASHER KITCHEN AID KDTE254ESS1 Replaced drain pump. Repair successful.

Near Winton Rd, Rochester, NY 14618
Shaiman C.

Shaiman C.

DRYER MAYTAG MEDC465HW0 "Customer reports intermittent drying. Unit failed vent test, but is heating as it should. Exhaust vent was constructed of PVC. Suggested customer to rebuild vent using hard aluminum pipe. No further repair necessary."

Near Woodsong Ln, Rochester, NY 14612
Shaiman C.

Shaiman C.

DRYER KENMORE 110.628821 Unit would not turn on. No power was present across thermal fuse. Replaced fuse. Unit testing good. ; used 1 WP3390719 (FUSE-THERMAL) from stock

Near Nunda Blvd, Rochester, NY 14610
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WET3300XQ0 Customer concerned about unit not filling with water the way it should. Tested hot warm cool and cold water valves. Unit is also filling the way it should for the rinse cycle. Customer then mentioned an issue with water not pumping out correctly. Water is draining from the machine during the spin cycle with no issues. No issues present at this time.

Near Hilton Parma Corners Rd, Hilton, NY 14468
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW90HEFW1 "Customer states unit makes a grinding noise during rinse. F2E3 F5E4 error codes stored. Grinding/rattle noise could be heard during spin. Inspected the rotor. Rotor mounting screw snapped, thus causing the rotor not to be secure during spin. What is left of the screw must be extracted, then replaced with new screw. Splines in the rotor are also stripped. Ordering rotor mounting screw and rotor. ; ordrng 1 W10544980 (ROTOR) and 1 W11253212 (ROTOR SCREW)"

Near Summit Crest Cir, Penfield, NY 14526
Evan E.

Evan E.

REFRIGERATOR KITCHENAID KFIS29BBMS00 Replaced filter housing due to clips breaking on old housing when installing new bladder. Replaced housing. Tested dispenser. Unit tested good

Near Seeley Rd, Williamson, NY 14589
Evan E.

Evan E.

WASHER WHIRLPOOL WFW5620HW0 Replacing control due to unit failing to engage into spin. Ran diagnostic cycle. Unit tested good

Near Ridge Rd, Williamson, NY 14589
Evan E.

Evan E.

DRYER WHIRLPOOL WGD6620HC0 Replacing console kit due to unit continually flashing f3e3 error code. Replaced console and control. Ran test cycle. Customer to monitor issue

Near Smith Rd, Clifton Springs, NY 14432
Evan E.

Evan E.

WASHER WHIRLPOOL WFW75HEFW0 Customer stating that unit will not spin and door will not unlock. Upon inspection discovered that pressure hose has hole in hose causing issue. Ordering hose ; ordrng 1 W11044559 (PRESSURE HOSE)

Near W Main St, Sodus, NY 14551
Evan E.

Evan E.

WASHER MAYTAG MVWX655DW1 Customer stating that unit is not spinning out properly. Upon inspection discovered that drove hub teeth are stripped causing issue. Wash plate is seized on unit. Ordering wash plate ; ordrng 1 W10902814 (WASH PLATE )

Near Ridley Rd, Phelps, NY 14532
David L.

David L.

OVEN WHIRLPOOL WEG750HOHZ0 Installed Control Panel. Unit Operates As Intended.

Near Pinegrove Ave, Irondequoit, NY 14617
Evan E.

Evan E.

WASHER WHIRLPOOL WTW8600YW1 Customer stating that unit is noisy in spin and flashing UL code. Upon inspection discovered that bearing is failing and basket is hanging lower than normal due to suspension. Replaced bearing and ran test cycle. Customer is going to run unit and see if UL code reappears. If code reappears order suspension W10440786 Suspension ; ordrng 1 W10435302 (BEARING ) and 1 W10440786 (SUSPENSION)

Near Gifford Rd, Phelps, NY 14532
Evan E.

Evan E.

OVEN WHIRLPOOL KOCE507ESS07 complaint of paint chipping in oven cavity. Customer already contacted manufacturer regarding issue. Called tec line to document issue and recline had photos documented from the customer inquiry with manufacturer. Tec line arranging an exchange.SR: 7727005103

Near Furman Heights, Fairport, NY 14450
David L.

David L.

REFRIGERATOR GE PGSS5P-JXC-SS Replaced Water Filter & Tube. Unit Works As Intended.

Near Widgedon Landing, Hilton, NY 14468
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS588FIHV00 Right side door hinge has broken and gone through the door . Unit needs new door . Ordering door . Black stainless LW11038910 and name plate W11223753; ordrng 1 LW11038910 (Black stainless door) and 1 W11223753 (Name plate)

Near Pine View Dr, Walworth, NY 14568
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WGD4815EW Unit was making a loud squeaking noise. A support wheel & support wheel retainer was worn. Installed maintenance kit. Repair successful. ; used 1 4392065 (REPAIR KIT) from stock

Near Johnson Rd, Rochester, NY 14616
David L.

David L.

REFRIGERATOR WHIRLPOOL WRF736SDAW13 Checked Ice Maker. Needs Replacing.; rqstng P&A on 1 WPW10764668 (Ice Maker)

Near Chimney Hill Rd, Rochester, NY 14612
Dave F.

Dave F.

DRYER ELECTROLUX EFMG417SIWO Found lint build up in the blower housing causing it to go off balance and shake . Removed lint . Tested unit tested good

Near Lasalle Pkwy, Fairport, NY 14450
Dave F.

Dave F.

RANGE WHIRLPOOL KSEG700ESS2 3 6 9 buttons are not working . Power cycled unit and reseated wire harness to touch pad membrane . cleared faults . Tested unit tested good . If problem persists order console W10915661 . Part would be covered under manufacture warranty

Near Greenwood Park, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR JENN AIR JSC24C8EAM00 Installed UV drier . Unit is cooling . Unit . Tested good .; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV DYE

Near Little Brook Dr, Pittsford, NY 14534
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL MVWB765FW1 User interface is not responding the way it should. User interface should be replaced. Customer states that they have an extended warranty through Lowe’s and will be contacting them. Refused to pay service fee.

Near Fairgate St, Rochester, NY 14606
Dave F.

Dave F.

MICROWAVE WHIRLPOOL WMH31017HZ2 Light on the microwave is not turning has no power going to socket . Unit needs control board . Ordering board W10892389 ; ordrng 1 W10892389 (Control)

Near Coach Side Ln, Pittsford, NY 14534
Evan E.

Evan E.

DISHWASHER KITCHEN AID KDFE104DSS4 Customer stated that unit is producing burning smell from inside cabinet. Upon inspection discovered that heater had crack in ceramic causing issue. Also discovered that rack was missing lower wheels. Ordering heater and lower rack. ; ordrng 1 W10703867 (HEATER) and 4 WPW10195417 (WHEELS (LOWER RACK) )s

Near Foxworth Ln, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER KITCHENAID KUDD03DTSS10 Customer stated that units upper drawer would not shut. Upon inspection discovered that rails were not keeping drawer shut. Unit will need replacement rails. Home is currently being sold customer is unsure if they would like to proceed with repair. Collecting service call fee for now. Customer will contact office if they would like to proceed with repair WP99003759 Rail LH WP99003760 Rail RH

Near Haven Ct, Webster, NY 14580
Evan E.

Evan E.

WASHER WHIRLPOOL WFW5620HW0 Customer stating thAt unit is leaking from front right corner. Upon inspection discovered F0e2 code stored for oversudsing. Ran test cycle. Discovered that inner bellow screw was loose causing small drip in corner. Tightened screw and ran test cycle. Unit tested good

Near Sagebrook Way, Webster, NY 14580
Evan E.

Evan E.

WASHER WHIRLPOOL WTW8040DW4 Replacing dispenser housing due to detergent leaking out of housing. Old housing was bowed at the bottom. Replaced housing. Tested unit. Unit tested good.

Near Deerfield Dr, Rochester, NY 14609
David L.

David L.

MICROWAVE WHIRLPOOL WMH32519HV Replaced control due to intermittent heat. Customer to monitor

Near Talnuck Dr, Rochester, NY 14612
Dave F.

Dave F.

OVEN JENN AIR JJW2427DS01 F2 E1 stuck button error . Ordering user interface W11232102 and Control W11179310 . Parts are covered under manufacture warranty. ; ordrng 1 W11179310 (Control) and 1 W11232102 (User interface)

Near Little Spring Run, Fairport, NY 14450
Shaiman C.

Shaiman C.

DISHWASHER GE GSD5330D01WW "Customer reports water does not drain completely at the end of cycles. Water was standing at the bottom of the unit upon arrival. Locked unit, started cycle, then canceled unit drained as it should. Also, when attempting to start and stop a cycle again, start/cancel button worked intermittently. Control board should be replaced. Item is discontinued, part number WD21X10100."

Near Eastbrooke Ln, Rochester, NY 14618
David L.

David L.

COOKTOP JENN AIR JED4430WB02 Cooktop is cracked and broken causing issues with the touch controls. Ordering cooktop and switch control. Touch control still under 70 month warrantyLabor is 134.95; ordrng 1 W10163202 (cooktop362.99) and 1 WPW10190398 (cntrl-tch)

Near Wilshire Rd, Rochester, NY 14618
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDT750SAHB0 Replaced user interface and control . Tested unit in auto diagnostics. Unit tested good

Near Stargrass Ln, West Henrietta, NY 14586
Shaiman C.

Shaiman C.

DRYER KENMORE 110.748524 "Whistling noise when flame is present. Noise goes away when the burner cycles off. Gas valves are not opening up all the way, thus causing the whistling noise. Burner assembly should be replaced. Customer declined further repair."

Near Bromley Rd, Pittsford, NY 14534
Dave F.

Dave F.

RANGE WHIRLPOOL WFE745H0FS1 Replaced control and oven sensor . Tested unit . Tested good .

Near Tumbleweed Dr, Pittsford, NY 14534
David L.

David L.

DISHWASHER KITCHENAID KDFE104HPS0 Replaced bent dish rack. New rack fit much better.

Near Dewey Ave, Rochester, NY 14612
David L.

David L.

DRYER MAYTAG MEDB835DW4 Moisture sensor is out of tolerance. And will not heat on auto dry. Verified connections at sensing bar and connector Ordering moisture sensor ; ordrng 1 W11161899 (wire)

Near Carter Rd, Fairport, NY 14450
David L.

David L.

REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced co trolls due to unit recycling intermittently. Customer to monitor

Near Shaker Mill, Rochester, NY 14612
Dave F.

Dave F.

REFRIGERATOR JENN AIR JSC24C8EAM00 Unit has sealed system leak . Can’t find the leak . Needs UV Drier installed . Ordering drier WPW10143759. Part is covered Under warranty. Customer called Jenn air about labor cost . ; ordrng 1 WPW10143759 (Drier)

Near Little Brook Dr, Pittsford, NY 14534
David L.

David L.

DRYER KENMORE 110.6060299 Unit was not tumbling due to a broken drive belt. Replaced belt and rollers with repair kit; used 1 4392067 (REPAIR KIT) from stock

Near Dearfield Ct, Fairport, NY 14450
David L.

David L.

REFRIGERATOR KITCHENAID KUIC18NNZS0 "Found recirculation pump tube separated at the distribution fitting. This was causing water to leak down the suction line insulation causing the corrosion on the compressor and preventing ice production. Reconnected tube. To fitting and turned on the machine. The machine dropped a batch of ice after about 20 minutes. Ordering tube with fitting and sending th e compressor, drier, and water tube that was ordered back. Adjusted quote to reflect new diagnosis ; ordrng 1 W10863947 (tube30.99)"

Near Woodcliff Dr, Fairport, NY 14450
David L.

David L.

DRYER AMANA NGD7200TW Replaced thermostats due to unit not heating unit tested good

Near Edmonds St, Rochester, NY 14607
Dave F.

Dave F.

RANGE WHIRLPOOL WFC150M0EW3 Coils on the cooktop of the range are working as expected . The coils do not turn all the way red that is normal . Tested unit . Tested good . Customer instruct .

Near Buckwheat Dr, Fairport, NY 14450
Evan E.

Evan E.

DRYER WHIRLPOOL MGDC465HW0 Customer stated that white piece of paint are coming from drum. Upon inspection discovered large area of paint was chipping off of drum. Ordering drum ; ordrng 1 W10899578 (DRUM)

Near Little Pond Way, Webster, NY 14580
Dave F.

Dave F.

DRYER WHIRLPOOL LEQ9858PW0 "Heating element was broken . Replaced Heating element. , tested unit . Tested good .; dspstn on spec-tagged invntry: 1 279816 CUTOFF-THERMAL 1 279838 ELEMENT , and 1 WP3392519 FUSE-THERMAL"

Near Frenchwoods Cir, Rochester, NY 14618
Evan E.

Evan E.

RANGE GE JHP70VOK2AD Customer stated that unit needs bake element. Discovered that element was corroded. Replaced element. Ran test bake cycle. Unit tested good

Near Little Pond Way, Webster, NY 14580
Shaiman C.

Shaiman C.

DISHWASHER KITCHEN AID KDTE254ESS1 "Customer reports unit does not drain, & won’t work. Water was sitting in tub upon arrival. 8-4 error code stored. All other functions worked as they should in diagnostics besides the drain pump. Drain motor needs to be replaced. ; ordrng 1 WPW10531320 (DRAIN PUMP)"

Near Winton Rd, Rochester, NY 14618
Dave F.

Dave F.

OVEN KITCHENAID KSDG950ESS1 Replaced control . User interface and glass . Tested unit . Tested good

Near Butternut Dr, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR MAYTAG MFI2570FEZ07 "Replaced damper . User interface and control . Thermistors pass in diagnostics., unit tested good ."

Near Wandering Trail, Pittsford, NY 14534
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL NED4655EW1 "Customer states unit won’t start. All fuses testing good, door switch testing good, and start switch tested good. Suspecting failed timer. Unable to connect unit to power at this time. Ordering timer, will test unit on return visit when outlet is accessible. ; ordrng 1 W10857612 (TIMER)"

Near Monroe Ave, Rochester, NY 14607
Shaiman C.

Shaiman C.

DISHWASHER MAYTAG MDB7749AWB1 Customer reports unit stopped mid cycle and would not turn back on. Unit would not turn on. Power connections are in good shape. No power going to user interface. Control board needs to be replaced. Customer will make contact if/when they decide to continue with the repair.

Near Erie Crescent, Fairport, NY 14450
Shaiman C.

Shaiman C.

DISHWASHER KITCHENAID KDTE334GPS0 Door was damaged. Replaced door. Repair successful.

Near 5 Mile Line Road, Webster, NY 14580
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL NED4655EW1 Dryer would not start. No power coming from receptacle. Breaker was tripped. Reset breaker and unit turned on. Repair successful.

Near Turk Hill Rd, Fairport, NY 14450
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW5620HW0 Customer reports unit began making a strange noise… Best explained as a motor sounding strain. F0E2 F0E5 F9E1 error codes stored. Tested unit with an auto verification test. Water was draining out at a very slow rate. Discovered a sock in the drain trap. Informed customer the drain trap is customer accessible. No further repair necessary.

Near Kirk Dr, Rochester, NY 14610
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 F4E3 wash pump failure . Ordering sump W11087376 . ; ordrng 1 W11087376 (Sump)

Near E Main St, Avon, NY 14414
David L.

David L.

DRYER ROPER RED4516FW0 Unit is not drying clothes due to a plugged vent. Vent tested poor. Airflow indicates good with venting disconnected. Recommending that the customer replace or clean venting

Near Highland Ave, Rochester, NY 14620
Dave F.

Dave F.

RANGE WHIRLPOOL WFG540H0ES1 Found the leg bracket loose . Tightened bracket . Unit is no longer shaking. Unit tested good.

Near Harper Dr, Pittsford, NY 14534
Dave F.

Dave F.

WASHER WHIRLPOOL WFW85HEFW0 Replaced air trap and tested unit in auto diagnostics. Unit tested good

Near Lakeville Groveland Rd, Geneseo, NY 14454
Dave F.

Dave F.

WASHER MAYTAG MVWB835DW3 Replaced washer gearcase . Calibrated unit . Tested unit in auto diagnostics. Unit tested good .

Near Maple St, Dansville, NY 14437
Dave F.

Dave F.

REFRIGERATOR FRIGIDAIRE FGHB2866PFNA Ice maker fill tube was frozen . Tested ice maker in diagnostics. Tested good . Tested ice maker fill . In diagnostics after thawing . Unit is now filling as expected . Unit tested good

Near Price Rd, Livonia, NY 14487
Evan E.

Evan E.

WASHER WHIRLPOOL MHW5630HW0 Complaint of unit making too much noise. Tested unit with and without clothing. Observed wash tub is shaking excessively causing it to clang against walls of machine. Ordering new shock absorbers. ; ordrng 4 W11316766 (SHOCKS )s

Near Holley Brook Dr, Penfield, NY 14526
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WFW85HEFW1 "Unit was unplugged upon arrival. Once power was connected, machine was in drain lock out mode. F3E1 F8E3 F5E2 error codes stored. Pressure hose was clear of any type of debris. Suspecting failed pressure switch. Replacing switch. ; ordrng 1 W10448876 (PRESSURE SWITCH)"

Near Old Country Ln, Fairport, NY 14450
Shaiman C.

Shaiman C.

DISHWASHER KITCHEN AID KDTM354DSS4 "Unit is not spraying water. Power is being sent to the sump motor; however, water is not spraying out. 8-1 7-1 error codes stored. Unit seems to be draining fine in diagnostics, along with the heater. Suspecting a failed sump motor. Customer will contact when they decide on the repair. ; ordrng 1 W10805015 (SUMP MOTOR)"

Near Kitty Hawk Dr, Pittsford, NY 14534
David L.

David L.

REFRIGERATOR WHIRLPOOL WRB322DMBM00 Reinstalled bail arm. Unit tested good; dspstn on spec-tagged invntry: 1 W10884390 ICEMAKER

Near Falleson Rd, Rochester, NY 14612
Shaiman C.

Shaiman C.

DRYER ELECTROLUX EIMGD60LT3 Replaced door switch. Unit is still displaying “open door” message. Control board must be replaced.; ordrng 1 809160305 (CONTROL BOARD)

Near Arbor Creek Dr, Pittsford, NY 14534
Evan E.

Evan E.

REFRIGERATOR KITCHENAID KFIS29BBMS00 Replaced reservoir due to unit dripping from inlet on reservoir. While installing new reservoir broke clip on filter housing. Ordering filter housing ; ordrng 1 W11194438 (HOUSING FILTER )

Near Seeley Rd, Williamson, NY 14589
Evan E.

Evan E.

REFRIGERATOR MAYTAG MFW2055FRZ00 Customer stating that unit will not dispense water or make ice. Discovered that filter is failing. Filter is failing to dispense water towards ice maker or dispenser. Ordering filter. ; ordrng 1 W10569758 (FILTER)

Near Pease Rd, Williamson, NY 14589
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT970SAHZ0 Ordering inner door for dings in door on arrival or during installation. ; ordrng 1 W11035418 (door-inner)

Near Bear Creek Cir, Webster, NY 14580
Dave F.

Dave F.

DISHWASHER KITCHENAID KDPM354GPS0 Wash pump bracket that holds the motor it the sump is broken . Replaced sump . In unit . Unit was not installed yet to test .

Near Abbott Dr, Fayette, NY 14456
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW8500DC0 "Customer states unit will not drain. Water was sitting in unit upon arrival. F7E0 F9E1 F8E6 F2E1 error codes stored. Tested drain pump in manual diagnostics. Power is being sent to the drain pump; however, water is not draining out. Drain pump must be replaced.; ordrng 1 W10581874 (DRAIN PUMP)"

Near N Washington St, Rochester, NY 14625
Dave F.

Dave F.

STACKED LAUNDRY WHIRLPOOL WET4027HW0 "Washer not draining . Found debris in drain pump not allowing it to drain . Removed debris . Calibrated unit . Tested unit in auto diagnostics. Unit tested good ; (created new UIS, deleted prior attachment to UisID 58771)"

Near N Main St, Geneva, NY 14456
David L.

David L.

RANGE GE JGBP33CEH3CC Burner heads were in the incorrect positions. Rearranged. Burners tested good.

Near Spar Cir, Rochester, NY 14606
Steve M.

Steve M.

WASHER WHIRLPOOL WFW85HEFW0 "F1e02 motor control error and f8e3 overflow condition. Found out let is loose. Top outlet is loosing neutral when tester is wiggled and bottom is loosing ground. Informed customer. Ordering air trap for overflow condition. The pump worked as expected. Customer is going to use different outlet and if problem with unit losing power persist, they will let us know. ; ordrng 1 W10903220 (trap)"

Near Lakeville Groveland Rd, Geneseo, NY 14454
David L.

David L.

REFRIGERATOR WHIRLPOOL KRFF507HPS00 Sr 7726945331 called Techline to re document noise. Compressor making a normal buzzing noise on start up. This is a normal and necessary sound tech line did not recommend replacing any parts

Near East Ave, Brockport, NY 14420
David L.

David L.

OVEN WHIRLPOOL WEG750HOHZ0 Touch screen is unresponsive. Ordering UI; rqstng P&A on 1 W11339755 (CONSOLE)

Near Pinegrove Ave, Irondequoit, NY 14617
Evan E.

Evan E.

WASHER WHIRLPOOL WTW8040DW4 Customer stated that unit will pour soap directly into tub and not dispense at the right time. Checked for error codes. No codes present. Discovered that customer was correct soap will pour directly into tub after it is placed in dispenser. Replaced control and ran unit again. Unit is still experiencing issue. Ordering dispenser. ; ordrng 1 W11173597 (DISPENSER HOUSING )

Near Deerfield Dr, Rochester, NY 14609
Steve M.

Steve M.

OVEN FRIGIDAIRE FPGC3077RSC Found front right burner not lighting. Removed and tightened connection to ignitor. The cooktop is lighting.

Near Moseley Rd, Fairport, NY 14450
David L.

David L.

REFRIGERATOR GE PGSS5P-JXC-SS Replaced inverter and control. Unit began cooling. Water is leaking from the filter housing near valves and will have to be replaced. Needle valve not functional and will need to be changed before water can be restored. Labor paid in full c; ordrng 1 WR17X12301 (filter and tube asm)

Near Widgedon Landing, Hilton, NY 14468
Dave F.

Dave F.

DISHWASHER WHIRLPOOL WDT710PAHB1 Replaced sump for unit leaking . Test unit in diagnostics. Unit tested good .

Near Lea Dr, Newark, NY 14513
Steve M.

Steve M.

OVEN KITCHENAID KODE900HSS00 Replaced blower motor for F8e0 error low fan speed. The oven tested good.

Near Reitz Pkwy, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR MAYTAG MSS26C6MFZ00 Found evaporator frosted Removed frost and tested components. All tested good and heater turned on. Hanged setting on ui for defrost everyday instead of adapted defrost. Customer will monitor

Near Marquette Dr, Rochester, NY 14618
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRT518SZFW00 Customer wanted to be able to roll unit around. Found the feet were down preventing it from rolling. Raised feet.

Near E Henrietta Rd, Rochester, NY 14620
Evan E.

Evan E.

REFRIGERATOR WHIRLPOOL W4TXNWFWQ03 Replacing defrost timer due to unit not cooling. Replaced timer. Unit tested good ; used 1 W10822278 (TIMER-DEFROST) from stock

Near N Fitzhugh St, Sodus Point, NY 14555
Dave F.

Dave F.

DISHWASHER KITCHENAID KUDS30IXSS7 Replaced adjusters due to falling apart . Unit had service pointer . Top rack is now working as expected

Near Sagamore Way, Victor, NY 14564
Evan E.

Evan E.

DISHWASHER MAYTAG MDB8989SHZ0 Customer stated that unit was leaking from underneath machine. Discovered that unit was leaking from sump seal. Ordering wash motor. ; ordrng 1 W10591570 (SUMP & MOTOR )

Near Tobey Rd, Pittsford, NY 14534
Evan E.

Evan E.

DRYER MAYTAG MED5800TW0 Replacing door switch due to tab on old switch breaking causing issue. Replaced switch and ran test cycle. Unit tested good

Near Browncroft Blvd, Rochester, NY 14609
Evan E.

Evan E.

WASHER WHIRLPOOL GHW9150PW Customer stating that unit will not spin and flashes f11 code. Issue pertains to problem with motor control. Tech sheet calls for replacement of MCU. Replaced motor control. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W10756692 CONTROL

Near Woodhaven Dr, Rochester, NY 14625
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT314TFDW00 Replaced compressor for being seized. Tested unit after replacement . Unit tested good .

Near Pleasant St, Canandaigua, NY 14424
David L.

David L.

REFRIGERATOR KITCHENAID KFIS29PBMS00 The control needed to complete the repair is discontinued. Office to refund last repair cost ; O-emld tckt

Near Lake View Park, Rochester, NY 14613
Dave F.

Dave F.

DRYER AMANA NED4655EW1 Adjusted striker on the door . Door is now closing as expected . . Unit tested good .

Near Wyndham Hill, Victor, NY 14564
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRMF706EBS1 "Freezer door that came in was not the right color . Customer is not worried about the door . The mark is not on the front of the unit . Customer wanted unit leveled as doors were not the same height . Adjusted legs on unit and right hand fresh food door . Tested unit . Tested good; (created new UIS, deleted prior attachment to UisID 58193)"

Near White Briar, Pittsford, NY 14534
David L.

David L.

WASHER WHIRLPOOL WTW8240YW0 Unit was shutting down prematurely due to an Ross sensor error. Found looser rotor underneath and evidence of a leak from the tub bearing seal. Replaced bearing and seal. Re fastened rotor. Tested in diagnostics and ran a drain and spin ; used 1 W10435302 (BEARING) from stock

Near Ida Red Ln, Rochester, NY 14626
Evan E.

Evan E.

DRYER MAYTAG MEDC300XW1 Using dryer repair kit due to unit squealing while in use. Replaced rollers and idler pulley ran test cycle. Unit tested good ATEC WARRANTY; dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT

Near Ten Eyke Cir, Pittsford, NY 14534
David L.

David L.

MICROWAVE WHIRLPOOL WMH53520CB-4 Replaced interlocks due to door error. Unit tested good NSI extended warranty dispatch #8575139501 Or 6945751-00

Near Blossom Cir W, Brighton, NY 14610
David L.

David L.

COOKTOP JENN AIR JGD3430GS00 Installed restrictive plate to allowCustomer to simmer with fan on low without ignition issues. Unit tested good

Near Canopy Trail, Webster, NY 14580
David L.

David L.

DRYER AMANA NGD7200TW High limit thermostat was ordered without the cycling thermostat. These parts must be replaced together. ; ordrng 1 WP35001092 (thermostat)

Near Edmonds St, Rochester, NY 14607
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTM354DSS5 Replacing door panel due to original panel having discoloration at bottom of door. Replaced panel. Unit tested good

Near Highland Ave, Rochester, NY 14610
Evan E.

Evan E.

WASHER WHIRLPOOL WFW6620HC0 Customer stating that unit is leaking during large loads. Checked for error codes. Unit had code F0e2 for oversuds. While in manual test mode actuated water valve and filled basket. Could not replicate leak during this process. Ran large load of towels on heavy duty with towel setting and observed unit during cycle. Could not replicate issue during cycle. Unit is oversudsing due to very concentrated detergent that customer is using. Unit itself is functioning as it should. Unit tested good

Near Sky Ridge Dr, Rochester, NY 14625
Dave F.

Dave F.

DISHWASHER MAYTAG MDBH969AWB5 Unit is not screwed into hole and fell off the tile . Pull unit back out and raised the legs up . Unit Door is closing as expected now . Unit is now tight and doesn’t move . Ran unit in auto diagnostics . Unit tested good

Near New Wickham Dr, Penfield, NY 14526
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE304DBL0 Customer stating that unit is not filling with water. Checked for codes upon arrival unit was displaying code 6-1 for low water issue and also 6-6 for incoming water under 65 degrees. Ran diagnostic cycle. Unit began to fill as it should. Ran full diagnostic cycle. Unit completed cycle as it should. Ran normal cycle to verify operation outside of test mode. Unit is filling as it should. Customer to monitor issue and report back if issue persists.

Near Audubon St, Rochester, NY 14610
David L.

David L.

REFRIGERATOR WHIRLPOOL WRB119WFBM01 Spoke to customer. Pre ordered door. Leave door at office for tech to pick up ; ordrng 1 13107553SQ (dor-fip ss)

Near S Union St, Rochester, NY 14607
Dave F.

Dave F.

RANGE MAYTAG MGR6600FZ1 "Checked gas line coming into unit , checked gas valve and all connections. Tested unit and pre heated to 350 . Did not smell any gas . Left front burner not lighting every time . Adjusted the gas on that burner . It now lighting correctly .Unit tested good"

Near Knightbridge Cir, Penfield, NY 14526
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Ice maker over flowing the ice bin . Found that the unit was not level . Customer did mention the doors not closing by themselves. Leveled the unit as best I could . . Tested unit .tested good

Near Burning Tree Ln, Penfield, NY 14526
David L.

David L.

WASHER WHIRLPOOL WTW7500GC0 Found unit with a broken suspension. Ordering suspension. Unit still under 2 yr rent a center warranty ; ordrng 1 W11130359 (suspension)

Near Monroe Ave, Rochester, NY 14607
David L.

David L.

DRYER MAYTAG MGD6000XR0 Water assembly on unit was vibrating. Adjusted assembly until noise went away

Near Dorset St, Rochester, NY 14609
David L.

David L.

DRYER AMANA NGD4655EW2 Customer having an issue With some heavier items tested temperature at vent unit cycling off at 171 vent testing good (pics attached) recommending that customer use auto dry for these items so it does not shut off prematurely. Some items are wetter than normal coming out of the washer. Have the customer advice on how to get items to spin out better. Door catch was not lining up and causing closure issue. Reinstalled catch so that it lines up with striker.

Near Mac Arthur Rd, Rochester, NY 14615
Evan E.

Evan E.

RANGE KITCHENAID KODE500ESS01 Replacing thermal fuse due to unit popping fuse during self clean cycle. Replaced fuse and tested unit. Unit tested good

Near Hillcrest Dr, Penfield, NY 14526
Dave F.

Dave F.

MICROWAVE KITCHENAID KMHS120EBS1 "Could not smell anything that was burning . Tested unit and ran . Checked connections at control board and reseated them to make sure they were good . Looked inside unit did not find anything . Unit tested good .; (created new UIS, deleted prior attachment to UisID 58850)"

Near Pheasant Run, Rush, NY 14543
Dave F.

Dave F.

OVEN WHIRLPOOL RBD276PDB6 Thermal fuse was blown . Both cooling fans are working . Replaced thermal fuse and tested unit . Heated to 350 . Unit tested good

Near Hidden Ridge Trail, Honeoye Falls, NY 14472
Evan E.

Evan E.

REFRIGERATOR KITCHENAID KRFC302EPA02 Customer stating that unit is not level even after installers have leveled unit. Upon inspection discovered that lower right side bracket that holds leveling foot was not installed properly. Straightened bracket and leveled unit. Unit tested good

Near Washington Rd, Pittsford, NY 14534
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF520PADW7 Replacing heater due to old heater beginning to lose coating on heater causing heater to produce burning smell. Replaced heater and ran diagnostic cycle. Unit tested good

Near Warrington Dr, Fairport, NY 14450
Evan E.

Evan E.

MW-HOOD COMBO WHIRLPOOL WMH31017FS0 Customer stating that unit will continue to run while door is open. Upon inspection discovered issue with interlocks. Replaced interlock switches and tested unit. Unit tested good otherwise ; dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK

Near Crossing Creek Dr, Fairport, NY 14450
Steve M.

Steve M.

REFRIGERATOR KENMORE 596.776038 Replaced start device. Tested unit. Unit tested good.

Near Sunray Crest Dr, Victor, NY 14564
Steve M.

Steve M.

OVEN-MW COMBO WHIRLPOOL GMC305PDS6 Replaced magnetron and diode. Tested unit. Unit tested good.

Near Chesapeake Landing, West Henrietta, NY 14586
Dave F.

Dave F.

DRYER WHIRLPOOL MGDX655DW2 "Dryer is making noise . Found the rollers were not spinning as they should . Cleaned shafts and use repair kit . Tested unit . Tested good ; (created new UIS, deleted prior attachment to UisID 58647), dspstn on spec-tagged invntry: 1 4392065 REPAIR KIT"

Near Rush Scottsville Rd, Rush, NY 14543
Dave F.

Dave F.

DRYER MAYTAG MEDB765FW0 Dryer not drying clothes checked operating temperatures unit is cycling on and off as expected . Checked dryer vent with tester . Tester failed . Unit is working as expected . Customer will look into the vent problem.

Near Mendon Rd, Pittsford, NY 14534
Evan E.

Evan E.

RANGE KITCHENAID KERS303BBL0 Replacing bulb and bake element due to old light burning out and bake element cracking causing unit not to heat. Replaced bulb. Replaced bake element. Ran test bake cycle to 350. Unit tested good

Near Wincanton Dr, Fairport, NY 14450
Evan E.

Evan E.

RANGE MAYTAG MER8770WB0 Customer stating that bottom drawer will not slide as it should. Upon inspection discovered that track for drawer on left side was loose causing issue. Tightened track to frame. Tested drawer for customer. Unit tested good

Near Brentwood Ln, Fairport, NY 14450
Evan E.

Evan E.

WASHER WHIRLPOOL WTW4816FW0 Replacing lid lock due to old lock failing. Customer had part already. Replaced lid lock ran test cycle. Unit tested good

Near Hammocks Dr, Fairport, NY 14450
Evan E.

Evan E.

RANGE WHIRLPOOL WFE515S0ES1 Customer stated that unit was flashing f9e0 error code for miswired cord. Discovered that L2 had thermal event at terminal block causing issue. Replaced terminal block and power cord. Ran test bake cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 TJ5614 CORD-RANGE 4' 3w and 1 TJ616 CORD-RA-6' 4W

Near Sunset Dr, Rochester, NY 14618
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWB766FW1 Customer states unit does not fill as it should. F0E3 F8E6 F8E1 F3E2 error codes stored. Cold water would not dispense in manual diagnostics. Replaced valves. Unit testing good. ; dspstn on spec-tagged invntry: 1 W11165546 VALVE

Near Ellis Dr, Rochester, NY 14624
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WGD5200TQ0 Customer concerned about a static duster getting stuck in the lint trap when trying to clean it. Remove lint trap housing and a large piece of a duster was caught in the blower wheel. Removed item. Repair successful.

Near Valley Creek Rd, Rochester, NY 14624
Shaiman C.

Shaiman C.

WASHER WHIRLPOOL WTW5000DW3 "Customer reports the unit clunks when shifting, and clicks during spin. Although the clunk during shift is normal, the clicking noise was investigated. The gear case pulley seemed to be defective. Installed a new cam kit. Noise no longer present. Repair successful. ; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W10721967 CAM"

Near Upper Holley Rd, Holley, NY 14470
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFF507HPS00 Called techline SR 7726839520. Ohm out over box thermistor. Was reading resistance . Replaced control in the back and the User interface . Temperatures in freezer section was set to 0 temps were 2 degrees . Turned freezer down to -5 . Cycled ice maker . ice box fan is working . Thermistors pass in diagnostics. Customer will monitor .

Near Lexton Way, Pittsford, NY 14534
Shaiman C.

Shaiman C.

RANGE FRIGIDAIRE FFEF3011LWH Multiple gasket clips were missing and the switch for the right rear burner was not functioning. Replaced gasket and switch. Repair successful.

Near Samuel Way, Rochester, NY 14606
David L.

David L.

WASHER MAYTAG MVWC565FW1 "Replaced control that was not responding. Replaced control, calibrated, and tested. ; dspstn on spec-tagged invntry: 1 W11162438 CONTROL"

Near Cosman Terrace, Hilton, NY 14468
Dave F.

Dave F.

DISHWASHER KITCHENAID KDTM804ESS2 Customer says they are finding the clean light on but the unit is displaying time still on the unit and has it cancel . Checked diagnostics. No error codes . Cycles customer is using is normal heat dry/pro dry and high temp. Suggested just using pro wash . Heat dry and high temp . Explained that the time on the display is estimated . Customer had ran wash cycle before i came and the clean light was on and the clean indicator on the display was on . Called techline 7726881817

Near Windham Hill, Mendon, NY 14506
Dave F.

Dave F.

DRYER MAYTAG MED3500FW1 Tension pulley was squeaking . Found the belt was about to tear . Replaced pulley . Belt and rollers with kit 4392067 .tested unit . Tested good ; used 1 4392067 (Repair kit) from stock

Near Shire Ln, Victor, NY 14564
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF767SDEM01 Replaced LED in freezer was out . Replaced LED with W11205083 . Tested unit tested good .

Near Brigham Cir, Honeoye Falls, NY 14472
Dave F.

Dave F.

WASHER WHIRLPOOL WFW5620HW0 "Found where the squeaking was coming from pedestal. Tested unit with wet towels . Unit tested good .; (created new UIS, deleted prior attachment to UisID 58641)"

Near Canandaigua, NY 14425
Dave F.

Dave F.

RANGE JENN AIR JDS1750FS0 Burner indicators are gone on the top of the unit . 3 and the 6 button are not responding as they should .Replaced console on unit . Tested unit . Tested good

Near Pine Tree Dr, Victor, NY 14564
Steve M.

Steve M.

REFRIGERATOR MAYTAG MFT2778EEZ00 Replaced ice maker for failed harvest test. The refrigerator tests good.

Near Royce Dr, Churchville, NY 14428
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced two shelves for defrost Ed bracket and falling shelf. The refrigerator tests good.

Near Greenway Blvd, Churchville, NY 14428
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTM354DSS5 Customer stating that unit is not running the light cycle. Unit will randomly keep shutting off. Upon inspection discovered that outlet unit was plugged into was causing issue. Front panel of unit has large scratch along bottom. Ordering replacement door panel ; ordrng 1 WPW10195869 (FRONT PANEL (STAINLESS))

Near Highland Ave, Rochester, NY 14610
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 Found fill tube frozen. The flex line behind the unit was restricted. Removed flex line and ran copper line direct to refrigerator. If small ice is produce customer will need saddle valve

Near Hunt Hollow, Rochester, NY 14624
Shaiman C.

Shaiman C.

WASHER AMANA NTW4516FW3 "Customer concerned about a squeaking noise during the spin cycle. No error codes stored. Tested spin and manual diagnostics and a faint squeaking noise was present. Belt, and pulley were inspected to ensure no contact was being made against the pulley shield. Suspecting a failing gear case. Replacing gear case and motor.; ordrng 1 W10890624 (MOTOR) and 1 W11255272 (GEAR CASE), dspstn on spec-tagged invntry: 1 W10780045 SUSPENSION"

Near Euler Rd, Churchville, NY 14428
David L.

David L.

DISHWASHER KITCHENAID KDTE234GPS0 Dispenser door release is broken. Replaced dispenser. Unit tested good in diagnostics. Fixed crooked door by leveling; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER

Near Klem Rd, Webster, NY 14580
David L.

David L.

DISHWASHER KITCHENAID KDFE104HWH0 Replaced damaged door panel

Near 5 Mile Line Road, Webster, NY 14580
Shaiman C.

Shaiman C.

DRYER MAYTAG MGDB835DC4 Replaced control board. Unit still will not power on however the drum light now turns on when the door is open. Replacing user interface. ; ordrng 1 W11158457 (USER INTERFACE )

Near Wellington Ave, Rochester, NY 14611
Shaiman C.

Shaiman C.

WASHER MAYTAG MVWC565FW2 "Customer reports unit does not always drain, and sometimes will continue to fill and drain. No error codes stored. Unit completed auto test with no issues. Suspecting a failed control board. Replacing control. ; ordrng 1 W11162438 (CONTROL BOARD)"

Near Bay St, Rochester, NY 14605
Shaiman C.

Shaiman C.

DRYER KENMORE 110.6210231 "Dryer will not turn on. Start button is stuck in the “on” position. Start switch should be replaced. ; ordrng 1 WPW10117655 (PTS SWITCH), used 1 SH1500 (SHIPPING&HANDLING) from stock"

Near Elmridge Center Dr, Ridgemont, NY 14626
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Customer complained of no water or ice. Found water supply was restricted under the sink. The saddle valve was stuck closed. Informed customer of issue.

Near Monroe Ave, Rochester, NY 14618
David L.

David L.

DISHWASHER KITCHENAID KDFE204ESS4 Replaced sump and motor assemble due to unit leaking from the diverter. Unit tested good.

Near City View Dr, Rochester, NY 14625
Evan E.

Evan E.

DRYER MAYTAG MEDE300VW0 Customer stated that unit would not heat since repair. Upon inspection discovered that loose wire at thermostat causing issue. Reseated connector and ran test cycle. Unit tested good Unit currently under ATEC warranty

Near N Landing Rd, Rochester, NY 14625
David L.

David L.

COOKTOP WHIRLPOOL WFE550S0HZ1 Outer coil of front right element is open. Ordering front fright burner; ordrng 1 W10823729 (elmnt-surf)

Near Avery Park Ln, Rochester, NY 14612
Dave F.

Dave F.

MW-HOOD COMBO WHIRLPOOL WMH53521HZ3 Hood Light on the unit is not turning off . Unit needs control board W11182110 . Ordering board . Called whirlpool safety team auth WO9HVO9WPL1 ; ordrng 1 W11182110 (CONTROL)

Near Overlook Ln, Canandaigua, NY 14424
Steve M.

Steve M.

REFRIGERATOR GE GSHF6HGDCCWW Complaint of no cooling. Assessed fridge and found evaporator fan was not working. Ordering evaporator fan.; ordrng 1 WR60X10307 (mtr dc evap fan asm)

Near Glen Oaks Dr, Rochester, NY 14624
David L.

David L.

COOKTOP KITCHENAID KCGS556ESS02 Bezels are loose and will not stay In place. Ordering bezel; ordrng 5 W10853046 (BEZEL)s

Near Conifer Cove Ln, Webster, NY 14580
Steve M.

Steve M.

WASHER MAYTAG MVWB835DW3 "Found gearcase grinding . Ordering gearcase ; rqstng P&A on 1 W10811956 (drum assy), dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE"

Near Maple St, Dansville, NY 14437
David L.

David L.

REFRIGERATOR MAYTAG MFI2569VEM2 "Unit is not cooling due to a failed HV control. Ordering control. Labor is 104.65; ordrng 1 WPW10310240 (cntrl-elec257.04), used 1 SH1500 (SHIPPING&HANDLING) from stock"

Near Sunberry Dr, Penfield, NY 14526
David L.

David L.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 The new valve works for the ice maker fill but is leaking at the reservoir connection. Re ordering valve ; ordrng 1 WPW10341329 (water valve assy)

Near Rangers Court, Rochester, NY 14612
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL LEQ8611LWO Unit would not turn on. 240 V presents at receptacle. Discovered the belt was broken. Replaced belt. Unit tested good. ; used 1 661570V (BELT) from stock

Near Genesee Park Blvd, Rochester, NY 14611
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS588FIHW00 "Unit making some vibrating noise by compressor .found compressor lines hitting each other . Moved lines away unit tested good . Unit is making normal operating noises now .; (created new UIS, deleted prior attachment to UisID 58622), dspstn on spec-tagged invntry: 1 W11164593 DIFFUSER"

Near Loreto Ave, Rochester, NY 14623
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFC300ESS03 Replaced ice maker due to not making ice . Ice maker cycled and is working was expected.

Near Buttermilk Hill Rd, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRMF706EBS00 Replaced the deli drawer control board and. Main control board in the back . found the power board was not in the correct location and was loose inside the area it is supposed to be secure in . Fixed power board . Tested unit . Tested good . Customer will monitor

Near E Pointe, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 Replaced freezer led bulb . Lights are now working as expected .

Near W Ivy St, East Rochester, NY 14445
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRSC503ESS01 Found water bladder in fresh food section was frozen. Defrosted bladder . Tested unit water is now dispensing . Turned temperatures up in fresh food section . Customer will monitor.

Near Terrace Hill Dr, Penfield, NY 14526
Shaiman C.

Shaiman C.

DRYER WHIRLPOOL WGD49STBW2 Replaced ignitor. Repair successful.

Near Belvedere Heights, Penfield, NY 14526
Shaiman C.

Shaiman C.

DRYER AMANA NGD4705EW0 Installed maintenance kit. Repair successful.

Near Whipple Ln, Rochester, NY 14622
Shaiman C.

Shaiman C.

RANGE WHIRLPOOL WFE505W0JS0 Install knobs. Repair successful.

Near W Ridge Rd, Rochester, NY 14615
Shaiman C.

Shaiman C.

DRYER AMANA ALE443RAW "Unit will run, but the drum will not rotate. The motor is running, the blower wheel is rotating, & the belt is intact. Suspecting a failure within the motor. Motor and blower wheel should be replaced. Customer declined further repair.Customer contact#: 5857520190; dspstn on spec-tagged invntry: 2 WP37001042 ROLLER and 1 WP40111201 BELT , used 1 SH1500 (SHIPPING&HANDLING) from stock"

Near Maple St, Rochester, NY 14611
David L.

David L.

REFRIGERATOR AMANA NA12467 Unit is not cooling due to a low side leak. Customer is going to replace due to age/cost.

Near Hightower Way, Webster, NY 14580