Local Reviews

Appliance Tec Rated 4.8 out of 5 stars based on 1501 customer reviews

Map of Rochester, NY

Very good service




Review of Appliance Tec

Evan repaired the leak. We are very satisfied with the result.


Map of Fairport, NY

Washing Machine Repair




Review of Appliance Tec

Evan arrived very early in my scheduled window which was great. I described the problem, he reached in and spun the drum around a few times and said he knew exactly what it was. I asked him how long the repair would take. He said about an hour. About an hour later, he was done. Evan was knowledgeable and personable. Very willing to answer my questions. Overall, a good service call.


Map of Honeoye Falls, NY

owner




Review of Appliance Tec

Dave Flint work was excellent He knows what he is doing great job


Map of Marion, NY

All positive!




Review of Appliance Tec

Steve was prompt, efficient, courteous, cautious re: Covid rules


Map of Shortsville, NY

Excellent service!




Review of Appliance Tec

Steve was prompt, efficient, professional, informative, explained the problem as he resolved it for me.


Map of Rochester, NY

Great, friendly service




Review of Appliance Tec


Map of Webster, NY

Great service and friendly tech.




Review of Appliance Tec

I am completely satisfied with the service on my dishwasher, the tech knew what he was doing and was very nice.


Map of Nunda, NY

Peggy




Review of Appliance Tec

Steve was polite knowledgeable and quick


Map of Geneseo, NY

Dave is a very knowledgeable and efficient tech. He promptly diagnosed and fixed the problem. I hope that you pay him a deserving wage.




Review of Appliance Tec


Map of Webster, NY

Marie




Review of Appliance Tec


Great service




Review of Appliance Tec

James was professional and efficient.


Ellen




Review of Appliance Tec

On time, excellent service.


Maytag Service




Review of Appliance Tec

Good timely service.


Review




Review of Appliance Tec

Tech didn't have to do much. Straightforward diagnosis. He did go over options in a professional manner. Also helpful in what brands are best to look at in the new machine we will be buying. All in all tech was very professional and on time.


Dryer repair




Review of Appliance Tec

Steve was prompt and did a professional servicing of my dryer. I would highly recommend!


Excellent service




Review of Appliance Tec

Steve was great. Listened and understood my problem. He explained what he was diagnosing, what he found and how he fixed it. Did his work professionally and quickly. Left everything clean and in order. Additionally, gave me advice on how to keep my appliances running in top condition even for a dishwasher which was not part of his service call. Highly recommend Steve.


Excellent service




Review of Appliance Tec

The tech was very professional and very good at his job and knowledge. But Appliance Tec overbooked him with 10 booking in a 4 hr period. A little much for 1 tech so I was last on the list Not nice to do to an employee!


Excellent knowledge & service




Review of Appliance Tec


Top Notch Service




Review of Appliance Tec

Steve was very knowledgeable and professional. I would highly recommend Steve and Appliance Tec to anyone needing appliance service.


Wash machine




Review of Appliance Tec

Evan was very professional


Washer




Review of Appliance Tec

Washer was fixed in no time. Excellence service and price!!


Great service!




Review of Appliance Tec

Steve was very professional. Explain everything before service and okayed that I understood procedure, including price.


Dropped items off




Review of Appliance Tec

Parts were just dropped off. No service other than that were done.


Sharlene




Review of Appliance Tec

James explained everything he did to correct the problems we were having. He was very courteous.


Sharlene




Review of Appliance Tec

James was courteous, explained every step he took to take care of the issues we had with the appliances.


Customer Service




Review of Appliance Tec

Tanner was thorough and thoughtful in his evaluation of our washer.. He gave us excellent advice concerning next steps to take concerning our needs. Thanks Tanner!!!


Renate




Review of Appliance Tec


Great Service




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Great




Review of Appliance Tec


44 Brantley way




Review of Appliance Tec


Technician was great!




Review of Appliance Tec

Dave is a very knowledgeable representative for your company, as well as being a friendly technician. I know I didn't have an emergency, but was really surprised at the amount of time between the initial call to my warranty provider and the day of service. I think the guy could use some help. What would have happened if I had lost all the food in my refrigerator?


Great service




Review of Appliance Tec


Great service




Review of Appliance Tec

Steve know our magical piece of Kitchenaid Refrigerator in and out. He knows exactly what to and gets to work ASAP. He’s fixes the issues efficiently and timing. He’s does an amazing job. Thanks Steve!


Brian




Review of Appliance Tec

Came in an fixed the issue fast. Great repair!


Super service by experiences tech




Review of Appliance Tec

Evan was super. He diagnosed our problem quickly and had the part with him to fix the oven so we could immediately use it. He was print, courteous and completely capable. I highly recommend him and Appliance Tech.


on time great service




Review of Appliance Tec

would recommend tech to all my family and friends


Great service




Review of Appliance Tec


Great service




Review of Appliance Tec


Excellent Service!




Review of Appliance Tec

Steve arrived when expected, and quickly took care of the issue, plus made some additional adjustments that he noticed along the way!


Great service. Long lead time to get appointment.




Review of Appliance Tec


Great service / scheduling no so much




Review of Appliance Tec

Initially I thought the online scheduling process was smooth and efficient but when they could not fix the problem on the first trip rescheduling was not as smooth they only let you select a date ( not even a time window) and they are so busy it took over three weeks to get a second appointment. There is no way to use their online process and get a response because I tried that asking for information and never got a response.


Response from Appliance Tec:

Sorry to hear the struggles you had with scheduling. This isn't a normal problem for us to have and we are doing what we can to overcome it. The schedules, due to the lack of parts availability and extremely high demand this year (volume due to current situation is 50%+ higher than normal) has caused delays. We understand and regret the frustration you had and are working hard on getting back to the normal high level of service our customers expect from us.


Very professional, would highly recommend




Review of Appliance Tec


Response from Appliance Tec:

Is is possible the 1 Star rating was a mistake? Based on the very kind words in the notes, maybe. Always appreciate when customers to take the time to leave a review. Means a lot to us!


Laundry Center




Review of Appliance Tec

Dave was great to work with, he was able to find and fix the problem and was very informative.


B




Review of Appliance Tec


Service guy was great




Review of Appliance Tec

Great service and timely. Am very happy with your service. thank you. My only critique is the amount of time it took from the day it broke until the day there was an appointment available but I understand things are due to this dumb virus and probably out of your control.


Great Service




Review of Appliance Tec

Dave is extremely professional and honest. I would recommend Appliance Tech to anyone. I have been using them for a number of years now, always with the same positive experience.


Great Service




Review of Appliance Tec

Tanner was able to diagnose an issue that we had been experiencing with this washing machine for a few months. He left to pick up the needed part, when he found out what the issue was and returned promptly to resolve this matter. Tanner is a very astute repair person.


Excellent Service




Review of Appliance Tec

Steve was courteous, knowledgeable, efficient, and professional. He explained the issue, what he was doing to fix it, and also gave suggestions for preventing future issues. 5 Stars!


Best technician we ever had.




Review of Appliance Tec

He was extremely helpful in explaining everything to us.


Excellent All




Review of Appliance Tec

Excellent communication from initial scheduling through a call from technician Steve informing me that he would be at my home in 25 minutes which he was. Steve was friendly, respectful, worked efficiently and clearly explained the problem and the solution.


Great service. Friendly, neat, and efficient!




Review of Appliance Tec


We are very pleased with the service.




Review of Appliance Tec

Dave is very knowledgeable and thorough.


Excellent




Review of Appliance Tec

On time per the "tracking" which helped with our busy household schedule.Very knowledgeable and gave us tips to better use dishwasher..Great job !


Excellent Service Tech




Review of Appliance Tec

James, was on time to our appointment to check out my new Whirlpool refrigerator. James replaced one of the French Doors and reviewed the other damage to my newly installed fridge. James found damage that I didn’t even notice. I have a replacement fridge on the way. Thanks James great job.


Thoroughly done




Review of Appliance Tec

Evan explained what was wrong, made an adjustment to the over, and solved the burner problem with a new element. Very pleasant man.


Good experience




Review of Appliance Tec

Jason, our service tech, was on time, courteous, and knew exactly how to fix my machine.


Nancy and Charlie




Review of Appliance Tec

Nick is polite, competent and I am most comfortable having him in our home.


Maria




Review of Appliance Tec


great funny and informative




Review of Appliance Tec

great


Thank you!!




Review of Appliance Tec

Great job! Fixed our refrigerator problem quickly.


Refrigerator service was fast and well done.




Review of Appliance Tec


Great service




Review of Appliance Tec

James was very efficient and a pleasure to work with.


Carhy




Review of Appliance Tec

Excellent service


Dausy




Review of Appliance Tec

Answered my questions. Very polite , good service.


Efficient and friendly!!




Review of Appliance Tec


Peggy




Review of Appliance Tec

Our technician Evan was very professional and spent time explaining what was wrong with our machine and let us ask him numerous questions. Our machine was leaking oil and had a bad order after each use. He cleaned it out and said he could not promise that the odor would be gone. The odor is still there but at least he explained that it was not dangerous and would not cause a fire or leak on the floor. He said we should at least get another year out of our 3 1/2 year old machine. To fix the problem would mean getting a whole new transmission which would cost more that’s we paid for the machine so we chose to not do that. We greatly appreciated all of the time and knowledge that Evan took with us.


Bruce




Review of Appliance Tec

Great Service


Great Service




Review of Appliance Tec

He did a great job and informed me throughout the process.


Friendly & great service




Review of Appliance Tec

Great


Superior




Review of Appliance Tec

Great service/and communicator


James




Review of Appliance Tec

Great Service


Refrigerator repair




Review of Appliance Tec

Great service, on time, knowledgeable, efficient.


Good service and he knew my part was under warranty. Very neat and a real gentleman




Review of Appliance Tec


Maytag washer.




Review of Appliance Tec

Evan did a great job troubleshooting my problem,unfortunately it was too expensive for me to fix!


Great Service




Review of Appliance Tec


Terrific service!




Review of Appliance Tec


Great service




Review of Appliance Tec

Very knowledgeable, helpful and fixed the issue


Paul




Review of Appliance Tec

The technician was kind informative and professional. David Long


Lynn




Review of Appliance Tec

Excellent service! Very friendly and knowledgeable. Had to wait almost -0 days for an appointment though.


Great warranty coverage and service




Review of Appliance Tec

Our tech was helpful, polite and on time. Also passed along some education about the convection feature of the oven, which I really appreciated!


Great service




Review of Appliance Tec

I appreciate the professionalism of the gentleman completing my repair! I appreciate the phones calls making me aware that he was in route to my home. I could not be present because of my work schedule, so my son had to step in for me. I do appreciate the servicemen keeping updates on his progress.


Great Service




Review of Appliance Tec

Tec came back and changed motor before my work lunch ended. Didn't have to take time off and the call ahead was great


Great experience




Review of Appliance Tec

The technician, Steve Mcvaugh, did a great job fixing our washer. He was very polite and professional and got the problem fixed. Very impressed with him and Appliance Tec’s service!


Everything went well




Review of Appliance Tec

When I first called ApplianceTec to set up an appointment, I was given a date that was a week and a half away. Fortunately, Dave had an available time much sooner than that. He came once to assess the problem with our dishwasher and then again about a week later to install new parts. He was friendly, polite and professional and worked quickly. So far, our dishwasher is working well again. Actually, I think it's quieter now than it used to be. Thanks, Dave!


Awesome service/great technician




Review of Appliance Tec

The technician was personable, kind and service was done well


Great service




Review of Appliance Tec

Very happy with straightforward booking. Excellent service all-round!


Dave was very professional and enthusiastic about his work.l would highly recommend him.




Review of Appliance Tec


Debbie




Review of Appliance Tec

Best customer service ever. Always kept me in the loop and called to let me know part status and when he would install. The inconvenience wasn't as bad with the great service I received from him!


Ange




Review of Appliance Tec


Great service




Review of Appliance Tec

Prompt, fast installation. Professional.


Great




Review of Appliance Tec

David did an excellent job of diagnosing and adjusting both our washer and dryer. Both are working well and his adjustments made both units work much quieter. And no leaks


Great repair




Review of Appliance Tec

I recommend these people again


Wendy




Review of Appliance Tec

Did not fix my oven


Great service!




Review of Appliance Tec

Our technician was polite, friendly and prepared. He had the exact parts on hand to deal with our issue.


Great Service




Review of Appliance Tec

Very professional, followed all safety protocol, repaired units and explained everything that he had to do


Brown




Review of Appliance Tec

Great


Great tech




Review of Appliance Tec

Great tech


Great fast service. No issues. Would recommend to family and friends.




Review of Appliance Tec

Great service. On time and did a good job .


Great service.




Review of Appliance Tec


Great Service




Review of Appliance Tec

He explained all my concerns about issue I was having with refrigerator!


Great service




Review of Appliance Tec

Fantastic


great service




Review of Appliance Tec


Refrigerator repair




Review of Appliance Tec

Excellent technician, schedulers, use of technology to schedule and communicate. The only negative is their supplier, who had extreme difficulty in getting the necessary part to them in a timely manner. The second appointment to complete the repair after the part was ordered had to be rescheduled 3 times.


Replacing hinges on oven door




Review of Appliance Tec

The appt was timely and the tech was extremely competent and out of there in 30 minutes or less.


Great service




Review of Appliance Tec

Very quick and knowledgeable


Great service




Review of Appliance Tec

Evan was friendly and professional. He has provided service at our home twice and hopefully again if we ever need it


Final review




Review of Appliance Tec

Excellent work ethic and knowledge by Dave F. Really seemed to care that we were set right with our new dishwasher.


Outstanding service




Review of Appliance Tec

Dave has serviced my appliances numerous times. He is efficient, very quick, and personable. Definitely will call with any future issues and request Dave if that’s possible.


excellent service




Review of Appliance Tec


Evan was great, diligent in fixing easer and professional




Review of Appliance Tec


Install icemaker




Review of Appliance Tec

called to get Ice maker working. Service tech showed up with no ice maker looked at the freezer and said one had to be ordered. A week later he returned with a new ice maker, Sevice fee plus ice maker plus installation fee plus shipping and taxes cost about $300. After 2 days only one round of ice was made. At this point it was a total waste of money and time. Hopefully it can be resolved.


Washer Repair




Review of Appliance Tec

We would call Appliance Tec any time that we have an appliance problem. Our technician was most importantly well informed and knowledgable. Secondly, he was prompt, polite and well spoken.


Lisa




Review of Appliance Tec


Gas range repair




Review of Appliance Tec


Great service, very professional!




Review of Appliance Tec

Dave was prompt, considerate, knowledgeable and focused on the job he was doing. We were pleased with him and the job he did for us!


He was very good!




Review of Appliance Tec

Our tech was very knowledgeable and personable. And most importantly our oven works!


Knowledgeable tech!




Review of Appliance Tec

Dave has been to our home before for a bit of troubleshooting and repair work on other appliances and seems to be a courteous and very well trained tech. Answers all of our questions about the repair and if there is anything we should be doing different to prevent further problems with our appliances.


Great service




Review of Appliance Tec

The repairman, James was very knowledgeable. He explained what was wrong with my appliance and what would be done to fix it


Great service




Review of Appliance Tec

The technician was prompt, professional and polite. He also repaired my dishwasher quickly and even ran the sanitation cycle for me.


Mrs Davidson




Review of Appliance Tec

I am still looking for help. Dryer still stop to quick and not drying my clothes. Now that I have my new washer and try for 3 days hoping that my cloth will be dry the dryer still not working properly


Dave is great!




Review of Appliance Tec

Dave from Appliance Tech did a wonderful job repairing our refrigerator. Everything is now working great!


Technician was courteous polite on time took great care not to damage anything else within the kitchen he was friendly excellent work and explain in g




Review of Appliance Tec

amazing experience


Great Service




Review of Appliance Tec

Evan did a great job on our MayTag washer. He was so pleasant to work with.


Positive Experience




Review of Appliance Tec

Our refrigerator was fixed in a timely manner and the entire experience beginning to end was very pleasant.


Evan was very customer centric




Review of Appliance Tec


Great Service!




Review of Appliance Tec

The service provided was great. Steve was knowledgeable about the appliance, diagnosed the problem, ordered the part and returned to install the part correctly. Everything occurred in a timely manner and I was very satisfied with the job!!


Molly




Review of Appliance Tec

Evan was awesome! Patient, competent, and kind.


Owner




Review of Appliance Tec

Tech was great. Wore mask. Booties. Ultra polite and explained everything.


Issue not fixed




Review of Appliance Tec

Unfortunately the issue was not solved and the tech has to come back, but can come back until July 6th. I really hope that I do not have to pay the service charge again.


Perfect




Review of Appliance Tec

Evan was safe, efficient, and informative.


Great




Review of Appliance Tec

Steve showed up with the right part after reviewing the service call


Prompt and professional service!




Review of Appliance Tec

Dave was timely, helpful, and quickly resolved our refrigerator’s fan failure.


Marlene’s




Review of Appliance Tec

Very nice and helpful. Excellent


Warranty Repair




Review of Appliance Tec

Evan was wonderful. He followed all safety protocols and fixed our oven as promised.


Excellent service




Review of Appliance Tec

Very professional


Great Service!




Review of Appliance Tec


Great Service




Review of Appliance Tec

5 Stars all the way!!


Quick Service for Warranty Work




Review of Appliance Tec

Super quick service! Knowledgeable, efficient technician with good communication skills.


Jody




Review of Appliance Tec


Good tech great service




Review of Appliance Tec

On time kept me informed...... great service.....


Multiple visits, still not right....




Review of Appliance Tec

Multiple visits, still not right...


Good and very organized




Review of Appliance Tec

Dave was great in every respect. Very determined Tech and very kind guy!


Great service




Review of Appliance Tec


Awesome




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Great




Review of Appliance Tec

Very nice gentleman and he knew exactly what to do. Very experienced! Nancy


Verry effective in finding g problem




Review of Appliance Tec

Did a great job. Found problem cause and provided me with tips for better use of my washer.


Excellent work




Review of Appliance Tec

Great service! Friendly and respectful. Wore a mask and shoe covers which was a pleasant surprise during these strange times. Quick work was done right and left no mess!


Awesome awesome awesome.




Review of Appliance Tec

Evan went above and beyond to help with our appliance issues. Great customer skillls. Send him any time


Great job and service




Review of Appliance Tec


Great Service




Review of Appliance Tec

I had to have my Maytag Refrigerator repaired. Dave was very professional, knowledgeable and did a great job.


Dave was very knowledgeable & was very professional




Review of Appliance Tec

It was under warranty, so I'm satisfied with the price.I was disappointed in the 1 week wait for service though.


Ron




Review of Appliance Tec

Very good experience.


Sandra




Review of Appliance Tec

Dave was knowledgeable, polite and efficient


Clean and efficient service




Review of Appliance Tec


Very good service




Review of Appliance Tec

I plan to call Appliance Tec for all my service needs that they perform.


Oven repIr




Review of Appliance Tec

Whoever is hiring at your place is doing a great job. My experience with both James and Evan was a pleasant one. Both were friendly, knowledgeable, and professional.


Great service




Review of Appliance Tec

David was friendly, helpful, and got the job done quick! Highly recommend!


Great Service




Review of Appliance Tec

My tech was very professional & knowledgeable.


great service and every person we met went above and beyond to solve a stubborn problem




Review of Appliance Tec

We appreciated the "stick to it tiveness" of every person who came to the house. Also the compassion with the billing for these many visits. The oven now works on Convection!. Even the polite manner that Tanner answered the phone!


Exemplary Service




Review of Appliance Tec

Dave is an excellent technician who worked diligently, explained what he was doing, and answered our questions.


Good, fast service.




Review of Appliance Tec

Repairman was quick and professional.


Great




Review of Appliance Tec

Dave F was wonderful. Smart, personable, competent, and with a plan if I experience a continuous problem with one of the appliances


Great Service




Review of Appliance Tec

Dave was a friendly guy, answered all my questions, would definitely call him again!


Sid




Review of Appliance Tec

Excellent


Maura




Review of Appliance Tec

Great service.


Very Professional and knowledgeable




Review of Appliance Tec

Explained symptoms over the phone. David arrived on time and with the probable part needed on hand. Quickly diagnosed the problem, and had the correct part. He explained everything and replaced the worn out part. Ran diagnostics to ensure it solved the problem. Our washer works like new again. Couldn’t be happier and will highly recommend this company to friends and colleagues.


Joan Klobusicky




Review of Appliance Tec


great service




Review of Appliance Tec

service was outstanding second to none


Great service




Review of Appliance Tec


Great service




Review of Appliance Tec


Fast, reliable service.




Review of Appliance Tec

Had a non-emergency stove repair (oven igniter). Spoke to administrative assistant on first call, scheduled a repair window, service person came, tested, diagnosed, had part on the truck, repaired. Great communication before and during service, they came when they said they would, right in the middle of the scheduled window, with a call right before they arrived.


Robin




Review of Appliance Tec

I was extremely happy with the service technician... he knew just what to do! Couldn’t be more pleased. He even had booties for his shoes that he put on before entering the house!


Great




Review of Appliance Tec

Very informative and helpful.


Great professional service




Review of Appliance Tec

Though it was frustrating that my range came from Whirlpool with a cut wire causing the oven to not work, Evan & Steve were very knowledgeable and a pleasure to have in my home diagnosing and repairing the unit. They made the frustration a bit less due to their great, professional service.


WASHER SERVICE




Review of Appliance Tec


Excellent




Review of Appliance Tec


Under warranty. Quick service. On time. Knew exactly what he needed




Review of Appliance Tec

Excellent


Timely and excellent service




Review of Appliance Tec


Great service tech




Review of Appliance Tec

Steve was great and very knowledgeable.


Tech was prompt, professional and completed repair quickly!




Review of Appliance Tec


Joan




Review of Appliance Tec

Personable young man who provided great service


seemed like a good job




Review of Appliance Tec


Great




Review of Appliance Tec

very good job and was very cordial


Great service




Review of Appliance Tec


Evan E is Class Act




Review of Appliance Tec

Every service tech should be like Evan. Smart, courteous, prepared and efficient.


Great servicr




Review of Appliance Tec

Evan was patient and worked hard to get the ice maker working correctly. It took three trips but he was prompt courteous and worked with us to figure our what was going on. Highly recommend this young man!


Wonderful service tech!




Review of Appliance Tec

Evan was SO respectful, kind, and gave expert service!!! I would welcome him back in my home anytime.


Personable, knowledgeable, skilled tech




Review of Appliance Tec

Although it took more than one visit to solve our refrigerator problem, Dave showed he knows all the likely sources of the problem and addresses them quickly and thoroughly. Scheduling was easy and convenient. Dave is conscientious with great attention to every detail.


Great Service




Review of Appliance Tec

Dave was great... Gave me a lot of good information.. Thank you...….


Steve is very personable and is great!




Review of Appliance Tec

Steve does a terrific job. He calls when he’s about 10-15 minutes out and it is very knowledgeable and precise. He explains the situation and what is wrong in detail.


Technician was great




Review of Appliance Tec

Dave was efficient, knowledgeable, and competent. It was disappointing that the Whirlpool dryer needed repair after only 8 days! Grateful to Dave for making the experience tolerable.


The replacement part fit right in for a quick repair.




Review of Appliance Tec


Great service




Review of Appliance Tec

Tech was very knowledgeable about the service and very professional.


Great service




Review of Appliance Tec

Dave got here on time....super pleasant and very knowledgable.


Great Tech




Review of Appliance Tec

Dave is a very professional, efficient and pleasant individual. He diagnosed and solved my problems as quickly as shipping of parts would allow. Thanks No cost...warranty!


Wonderful service and found a convenient time to come and repair my dishwasher.




Review of Appliance Tec

I will plan to contact Evan in the future when I need an appliance repaired. He arrived in the time frame he was scheduled. He was extremely pleasant and decided the part needed to be replaced so I would not have problems again in the future. The appliance was only about six months old so the part was covered under warranty.


Dishwasher repair




Review of Appliance Tec

I was very pleased w Evan. On day 1, Evan patiently waited until I confirmed whether I was covered on repair policy. Very respectful and professional. On day 2 Evan came w Tanner to install new motor. Again both were professional and replacement took about 30-40 minutes. Very pleased w Evan and Appliance Tec.


Great service




Review of Appliance Tec

My Whirlpool refrigerator has cheap parts. The veggie drawer kept falling off the plastic track. The design is terrible! (Veggies are heavy, so the track should be along the bottom rather than along the top.) Steve managed to adjust the track and used two screws to keep that from happening again.


Great Job




Review of Appliance Tec

Very efficient.


Excellent Service




Review of Appliance Tec

Steve Mcvaugh's expertise in the servicing of my double wall oven left me feeling very confident that the repair was going to be successful, which it was. Steve explained in detail what was wrong with the oven and the why. I highly recommend Steve for any service repair in the future.


Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "35 in fresh food section . 0 in freezer. Temps are correct for settings . Customer states whole unit turns on and doesnt turn back on . Unplug unit and plug back in unit runs. Compressor runs every time . Heater is working.there is no frost build up . Evap fan is working .Ordering control W11035836 and start device ; ordrng 1 W11035836 (cntrl-elec) and 1 WPW10448874 (start-dev), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"

Near Clinton St, Brockport, NY 14420
Dave F.

Dave F.

COOKTOP GE JBS10DF1WW Replaced the element terminals on front right and back left burners .tested all burners . Back left still not working . Found the switch was bad. Ordering switch .; ordrng 1 WB24T10025 (infinite switch)

Near Crerand Cir, Rochester, NY 14606
James J.

James J.

REFRIGERATOR KITCHENAID KSRS27QAWH10 "Q1 n. Q2 n. Q3 n. Unit not cooling due to not defrosting. Thermostat closed and heater has 24 ohms. Need defrost control. defrosted coil. ; ordrng 1 4388932 (control,defrost adap)"

Near Lake Shore Blvd, Rochester, NY 14617
Evan E.

Evan E.

RANGE ELECTROLUX EW30IS65JSB Customer stating unit is flashing F15-E15 code. According to tech sheet codes relates to control synchronization failure or “self check” failure. Confirmed that thermal cut off was closed and cooling fan was functioning as it should. Control is only other component that could be causing issue according to sheet. Ordering control ; ordrng 1 316576610 (CONTROL)

Near Paperbark Ln, Webster, NY 14580
Steve M.

Steve M.

RANGE HOTPOINT RGB526DEH3WW "Found ignitor to far away from burner for proper ignition. Ordering proper ignitor. ; rqstng P&A on 1 WB13K21 (ignitor,oven) and 1 WB1X1293 (range igniter mounti)"

Near Cunningham St, Rochester, NY 14608
Steve M.

Steve M.

REFRIGERATOR GE SSL27RGRABS "The ice door flapper is not closing. Quoted customer for repair due to not same issue as last service. ; rqstng P&A on 1 WR62X10055 (solenoid asm), dspstn on spec-tagged invntry: 1 WP4387490 DEFROST TSTAT 50 , states that autho needed"

Near Spencer Rd, Rochester, NY 14609
Dave F.

Dave F.

WASHER WHIRLPOOL WTW6120HW0 Unit load and go not working . Calibrated unit ran auto diagnostics. .adjusted the load and go to 2x . Unit is filling with soap now . If problem persists order W11220230 water valve.

Near Marino Dr, North Chili, NY 14514
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS331SDHM00 Found the refrigerator has no refrigerant and the compressor is noisy. Ordering evaporator and compressor; ordrng 1 W10913906 (coupler) and 1 W11305045 (COMPRESSOR ) and 1 WP2188822 (evaporator) and 1 WPW10143759 (drIier)

Near Richs Dugway Rd, Rochester, NY 14625
Tanner R.

Tanner R.

WASHER MAYTAG MVW6230RHW0 Q1 no Q2 no Q3 no Complaint of no spin/wet clothes.F7E7 motor speed faultF2E1 HMI stuck buttonF9E9 long drain Ran auto diagnostics and cycle completed normally. Power tested control board and passed. Tested motor circuit and passed.SR7728842224- Advised if voltages are good that friction is causing issue. Removed tub to confirm no garments in outter basket causing friction. Inspected belt and pulley and no signs of rubbing. Ran high speed test and unit appeared to spin well however still logged F7E7 error. Manufacturer did not have repair reccomendation.Ordering new gearcase. Friction from drive shaft could be causing basket to spin slowly. ; ordrng 1 W11423758 (Gearcase)

Near Hidden Creek Cir, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Evaporator is frosted up . Went into diagnostics. Defrost thermistor tested open. Changed control board . Defrost sensor is now reading good . Replaced wire harness inside cabinet to thermistor. Defrosted unit and foil taped and zip tied thermistor. Unit tested good . Customer will monitor. Called techline and documented call . Techline hung up before I got the SR #

Near Eastview Commons Rd, Rochester, NY 14624
Dave F.

Dave F.

WASHER AMANA NTW4516FW3 "Unit not finishing cycles Getting cold water . Found the connection to the water valve for cold was not in . Installed and tested unit . Tested good , calibrated unit ."

Near Dakota St, Rochester, NY 14611
Evan E.

Evan E.

WASHER GE GTW840CPNDG Customer stating that unit is leaking from bottom of machine and won’t spin out load properly. Checked for error codes. Unit displaying code 26 for off balance load. Ran test cycle and observed unit filling. Customer is using too much soap due to auto dispensing system advised customer to turn off auto dispenser and fill unit by hand to ensure accurate amount is used. Also discovered that machine itself isn’t leaking it is actually sink that unit is draining water into. Unit itself tested good

Near Rocket St, Rochester, NY 14609
Evan E.

Evan E.

DRYER WHIRLPOOL WHD560CHW0 Customer stated that unit is experiencing long dry times. Checked for error codes. No codes are present. Ran test cycle and observed unit. Unit is heating as it should. Advised customer that unit is a heat pump dryer therefore it will take much longer that a normal gas or electric dryer. Explained that timed dry will yield the best results. Unit tested good otherwise

Near Court St, Rochester, NY 14604
James J.

James J.

DRYER WHIRLPOOL MGD8630HW1 Replaced parts and bent panel so it's not contacting drum. Need W11310043; ordrng 1 W11310043 (panel)

Near Whistlers Cove Ln, Rochester, NY 14612
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTM404ESS0 Replacing lower spray arm due to original spray arm being cracked causing unit to leak. Replaced spray arm. Tested unit. Unit tested good

Near Waterbury Ln, Rochester, NY 14625
Tanner R.

Tanner R.

DISHWASHER WHIRLPOOL KDFM404KPS0 Q1 no Q2 no Q3 no Complaint of no wash. Following stored errors:F8E2 inlet valve electrical problemUnit fills properly.Started wash cycle and motor intermittently runs. Measuring voltage from control however control power is intermittent. When getting voltage motor still under performing. Ordering new control and motor.; ordrng 1 W11348061 (ACU) and 1 W11416362 (Motor sump assembly)

Near Orchard St, Walworth, NY 14568
Evan E.

Evan E.

WASHER WHIRLPOOL WTW8500BW0 Customer stated that unit is very loud while in spin. Upon inspection discovered that lower bearing is failing causing issue. Used bearing repair kit to replace all parts. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W10435302 BEARING

Near Creek St, Rochester, NY 14625
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT318FZDM05 Replaced control . Compressor and UV drier . Unit is now cooling as expected

Near Mt Read Blvd, Rochester, NY 14611
Steve M.

Steve M.

DRYER WHIRLPOOL WGD9400SW2 "Replaced all four roller supports and idler for excessive noise. Cleaned out lint from inside dryer. Tested vent after repair and found venting is restricted. Informed customer. ; used 1 279640 (PULLEY-IDLER), and 1 4392067 (REPAIR KIT) from stock"

Near Clover St, Pittsford, NY 14534
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL GR2FHTXVB00 Q1 no Q2 no Q3 noComplaint of water leaking from back of unit. Checked behind unit and is leaking from water dispenser solenoid. Ordering new solenoid.; ordrng 1 WP2188808 (Dual Valve)

Near Perrin Dr, Irondequoit, NY 14622
Tanner R.

Tanner R.

DISHWASHER MAYTAG MDB8959SFE4 Q1 no Q2 no Q3 no Complaint of broken rails. Inspected rails and they have failed. Replaced with upgraded assembly. Tested unit and unit tested good. Repair covered under S22916.Verbal signature acknowledged.

Near Creekside Ln, Rochester, NY 14618
James J.

James J.

FREEZER WHIRLPOOL WRT311FZDB01 New doors are worse than previous door. Doors have swirl marks on them. Shipper is not covering doors with plastic while inside shipping box. ; ordrng 1 LW10599396! (DOOR) and 1 LW10599399 (dor-fip)

Near Olde Harbour Trail, Rochester, NY 14612
James J.

James J.

WASHER MAYTAG MVWB835DC4 Q1 n. Q2 n. Q3 n. Complaint of noise from unit. Tested washer and all noise were normal. Water hazard Fault. Cleared code and ran calibration. Inspected drain hose. Customer is to monitor.

Near Rangers Court, Rochester, NY 14612
Steve M.

Steve M.

WASHER WHIRLPOOL WFW85HEFW1 Tested washer and found no abnormal noises. Tested in auto diagnostics and with load of towels. Could not recreate noise

Near Aden Hill, Pittsford, NY 14534
Evan E.

Evan E.

WASHER MAYTAG MVWB766FW1 Customer stated that item is stuck under agitator. Discovered that pillow case has worked its way underneath agitator. Removed agitator and pillow case. Reinstalled agitator. Checked for error codes. No codes present. Unit tested good

Near Lake Mist Trail, Ontario, NY 14519
Tanner R.

Tanner R.

RANGE WHIRLPOOL RS575PXR0 Q1 no Q2 no Q3 no Complaint of no heat in left rear burner. Missing knob. Damage to over door seal. Measured voltage to burner with infinite switch on and measured no voltage. Needs new Infinite switch. Ordering missing knob and overn door seal.; ordrng 1 W10900107 (Infinite switch)

Near Perrin Dr, Irondequoit, NY 14622
Evan E.

Evan E.

REFRIGERATOR JENN AIR JFC2290REM00 Customer stated that door was not shutting properly. Discovered that feet needed to be adjusted for doors to make contact with receiver. Adjusted feet. Tested door for customer. Unit tested good

Near Lake Rd, Webster, NY 14580
Steve M.

Steve M.

DRYER WHIRLPOOL WHD5090GW0 Found the filter had cone off abs was stuck in blower and the motor could not turn well causing F15 error.

Near Rockingham St, Rochester, NY 14620
Tanner R.

Tanner R.

WASHER MAYTAG MVWX655DW1 Q1 no Q2 no Q3 no Replaced ACU. Calibrated unit. Tested unit via auto diagnostics. Unit tested good.Verbal signature acknowledged.

Near Hunters Run, Pittsford, NY 14534
Steve M.

Steve M.

WASHER MAYTAG A282 Found timer not sending power to motor. The timer is no longer available. The customer is going to replace. ; dspstn on spec-tagged invntry: 1 12112425 BELT KIT and 1 W10820036 SWITCH

Near Willmont St, Rochester, NY 14609
Tanner R.

Tanner R.

DRYER KENMORE 110.680628 Q1 no Q2 no Q3 no Replaced drive and blower belts. Tested unit and unit tested good. Repair paid in full on initial service call.Verbal signature acknowledged

Near Valewood Run, Penfield, NY 14526
James J.

James J.

DISHWASHER WHIRLPOOL WDF520PADM7 Replaced gasket and vent parts. Unit leaking with new gasket. Installed original door gasket and unit no longer leaking.

Near Bennett Rd, Hilton, NY 14468
James J.

James J.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 Unit still developing water under air return. Found no ice in freezer. Found fresh food door not sealing on lower rh corner. Adjusted door hinge and molded gasket with heat gun. Customer is to monitor. If problem persists replace door

Near Aristocrat Cir, Spencerport, NY 14559
James J.

James J.

FREEZER WHIRLPOOL WRX988SIBM03 Tested unit in diagnostics and everything passed. Disconnected wire connections on icemaker and icebox fan and reseated. Lowered freezer temp. Customer is to monitor. If problem persists replace W10846539

Near Daffodil Trail, Rochester, NY 14626
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL WRT318FZDM05 Q1 no Q2 no Q3 no Complaint of loud noise and water on floor. Customer states water in excess of a gallon. Cycled ice maker and ice maker sounded normal. Jumped ice fill circuit and confirmed no water leaking from water lines. Could not reproduce complaint. Advising customer to continue to monitor.

Near Webster, NY 14580
Tanner R.

Tanner R.

DRYER MAYTAG MDG9306AWW Q1 no Q2 no Q3 no Complaint of no heat. Started unit and initially had heat but burner did not stay lit. Ignitor is glowing. Needs new coils. Replaced coils. Tested unit and unit tested good.Verbal signature acknowledged ; used 1 279834 (COIL KIT) from stock

Near Marion St, Rochester, NY 14610
Tanner R.

Tanner R.

WASHER MAYTAG MVWB835DW4 Q1 no Q2 no Q3 no Needs new door W11259006. Customer was advised by Maytag the repair would be covered outside of 1 year warranty. No authorization on hand. No charging service fee as accommodation or customer. If authorization received order door on return visit.Maytag customer Service: tel:+1-800-344-1274

Near Winona Blvd, Irondequoit, NY 14617
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT316SFDM01 Replaced fan evaporator motor for not cooling unit. Unit is now working as expected.

Near William St, Dansville, NY 14437
James J.

James J.

RANGE KITCHENAID KFGG500ESS2 Q1 n. Q2 n. Q3 n. Unit takes twice the amount of rime to cook. Found burner intermittently not igniting. Cleaned igniter surface and tightened connections on dsi board and igniter. Tested several times. Customer is to monitor. If problem persists replace dsi board and bake igniter. WPW10511278; dspstn on spec-tagged invntry: 1 4342528 IGNITOR-ROUND

Near Josies Ln, Rochester, NY 14616
Steve M.

Steve M.

WASHER MAYTAG MVWB835DW3 Replaced lid lock for not always locking and lid lock error code. Calibrated washer and it tests good. ; used 1 W10810403 (LID LOCK ASSY) from stock

Near W Jackson St, Palmyra, NY 14522
Steve M.

Steve M.

DISHWASHER MAYTAG MDB4949SHZ1 Found soap stuck in dispenser. Removed soap and dispenser door is working. Left preordered part with customer. Recommended customer run hot water at sink and use high temp wash. ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER

Near Witherden Rd, Marion, NY 14505
Tanner R.

Tanner R.

WASHER MAYTAG MVWB835DW4 Q1 no Q2 no Q3 no Replaced ACU. Calibrated unit. Tested via auto diagnostics and unit tested good.Verbal signature acknowledged

Near Garford Rd, Irondequoit, NY 14622
Tanner R.

Tanner R.

WASHER WHIRLPOOL WTW4855HW1 Customer stated they cancelled appointment

Near Ellington Rd, Rochester, NY 14616
Tanner R.

Tanner R.

WASHER WHIRLPOOL WTW7500GC2 Q1 no Q2 no Q3 no Dispatched to repair dryer under warranty however customer complaint is for washer. Customer advised with no proof of purchase I cannot service washer under warranty. Customer declined COD service.

Near Ardella St, Rochester, NY 14606
Tanner R.

Tanner R.

DRYER MAYTAG MEDX550XW0 "Q1 no Q2 no Q3 no Complaint of no heat. Ran unit and heat never turns on. Checked power and found L2 on block has burnt. Checked power at block and did not measure 220V. Checked power at plug and measured 209VAC at L1 and L2 and 120VAC to ground from L1,L2. Replaced terminal and power cord. Tested unit and unit tested good.Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 279320 BLOCK-TERMINAL , used 1 PT500 (Power cord) from stock"

Near Gregory St, Rochester, NY 14620
Tanner R.

Tanner R.

DISHWASHER KITCHENAID KDTM354DSS5 Q1 no Q2 no Q3 no Replaced UI and control. Tested unit via auto diagnostics cycle and unit tested good.Verbal signature acknowledged.

Near Amber Hill Dr, Pittsford, NY 14534
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRB322DMBM00 Found some frost on interior of freezer. Light switch was stuck closed. Removed frost and caulked liner. The refigerator tests good

Near Howland Rd, Shortsville, NY 14548
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRB322DMBW01 Found heater wire was unplugged causing unit to not defrost. Plugged in wire and heater works. Defrosted and refigerator tests good ; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ

Near Taylor Rd, Clifton Springs, NY 14432
James J.

James J.

REFRIGERATOR KITCHENAID KFIS29PBMS00 Q1 n. Q2 n. Q3 n. Unit not cooling due to frozen fresh food evap. Defrosted evap and changed defrost to 8 hour. Checked door seals Replaced evap thermistor and defrosted evap. S16360 for labor; used 1 W10383615 (

Near Totem Trail, Rochester, NY 14617
James J.

James J.

DISHWASHER FRIGIDAIRE FGHD2465NF1A Replaced broken cable on lh side and reused original spring. Replaced lower door seal.

Near Parr Cir, Rochester, NY 14617
Evan E.

Evan E.

WASHER MAYTAG MVWC565FW1 Customer stating that unit will not advance cycle and lid will not lock. Checked for error codes. Unit displaying code f5e2 for lid lock failure discovered that lock will not actuate during test cycle but will work in manual test mode. Replaced control and tested unit again. Lock is now actuating as it should during test cycle and all other cycles. Unit tested good ; dspstn on spec-tagged invntry: 1 W11162438 CONTROL

Near Masseth St, Rochester, NY 14606
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT311FZDB01 Ice maker fill tube was frozen . Checked customer water pressure was good . Defrosted fill tube . Defrosted ice build up in freezer section . Tested unit . Tested good

Near Quaker Meeting House Rd, Honeoye Falls, NY 14472
Dave F.

Dave F.

DISHWASHER FRIGIDAIRE FGHD2433KW1 Unit not draining . Found a piece of glass instead drain pump . Removed glass and tested unit . Tested good

Near South St, Pittsford, NY 14534
James J.

James J.

REFRIGERATOR FRIGIDAIRE FGHB2866PF2 Unit has been making ice since last Visit. Customer opted to not repair. Refund credit of 104.99 for part

Near Parr Cir, Rochester, NY 14617
James J.

James J.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 Unit not cycling. Jumped icemaker and it cycled without energizing heater. Replaced icemaker and verified operation. Allow 24hrs for unit to harvest ice.

Near Goodman St N, Rochester, NY 14607
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL ED2CHQXVQ02 Q1 no Q2 no Q3 no Replaced water line. Tested un it and unit tested good. Verbal signature acknowledged

Near Hazelwood Terrace, Rochester, NY 14609
Dave F.

Dave F.

RANGE GE JGB281DER2WW Found the burner peep hole was clogged . Cleaned and tested unit tested good .

Near Chelsea Park, Pittsford, NY 14534
Dave F.

Dave F.

MICROWAVE WHIRLPOOL WMH32519HZ4 Used touch paint on inner microwave for sparking .tested unit . Tested good .

Near Mulberry St, Rochester, NY 14620
Steve M.

Steve M.

WASHER WHIRLPOOL MVW7230HC0 Found f1e2 and f7e4 errors. Found motor failed resistance check. Ordering motor. ; ordrng 1 W11195971 (STATOR MOTOR)

Near Lake Ave, Williamson, NY 14589
Evan E.

Evan E.

REFRIGERATOR KENMORE 106.731843 Customer stated that unit was leaking from water line on machine. Upon inspection discovered pin size hole in fill line causing issue. Trimmed hose and reseated in connector. Could not replicate leak after doing so. Unit tested good

Near Baxton Cir, Rochester, NY 14625
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KFIS29BBMS00 "Sr# 7728824611Fresh food section evaporator was frosted and iced up. Removed frost. The pantry damper door broke from ice build up. Ordering evap cover, drip tray, ui and damper with supports. ; rqstng P&A on 1 W10389149 (support) and 1 W10633627 (motor-evap) and 1 W10878993 (cntrl-elec) and 1 WPW10248595 (DAMPER ) and 1 WPW10277799 (harns-wire) and 1 WPW10537710 (pan-drip)"

Near NY-14, Sodus, NY 14551
Evan E.

Evan E.

DISHWASHER MAYTAG MDB4949SHZ0 Customer stating that spring is missing for dispenser door. Discovered this was correct door was sliding freely due to spring missing. Replaced dispenser and tested. Unit tested good ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER

Near Stanford Way, Fairport, NY 14450
Evan E.

Evan E.

RANGE MAYTAG MET8800FZ01 Customer stated that unit is producing rattling noise while unit is preheating. Discovered that bracket for convection fan is rattling. Tightened bracket and tested unit for customer. Unit tested good

Near Walworth Penfield Rd, Macedon, NY 14502
Steve M.

Steve M.

WASHER ROPER RTW4516FW All the posts on the console are broken.. ordering control and both switches. ; ordrng 1 W10859568 (switch-cyc) and 1 W11170318 (CONTROL ) and 1 WPW10414398 (switch-cyc)

Near Sessler Dr, Geneva, NY 14456
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF320PADS1 Replacing console due to customer failing to be able to select functions on keypad. Replaced console and tested unit. Unit now responding to commands as it should. Has customer test unit also. Unit tested good

Near Ranney Dr, Fairport, NY 14450
Evan E.

Evan E.

WASHER WHIRLPOOL WTW8100BW0 Customer stating that unit is very noisy while in spin. Upon inspection discovered that bearing is failing causing noise. Used bearing kit and replaced upper and lower bearing drive shaft and seals. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W10435302 BEARING

Near Caywood Ln, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR AMANA ART308FFDW03 Unit cooling when arrived . Found frost build up everywhere inside the freezer section. Found fresh food gasket was not pushed in all the way and could be letting air in . Checked evaporator and had frost pattern . There was a ball of ice around the cap tube . Defrosted evap and ran unit . Unit is developing frost pattern but very slow . Customer will monitor unit . If unit is not cooling then unit may need seal system work .

Near Samuel Way, Rochester, NY 14606
James J.

James J.

WASHER AMANA NTW4516FW1 Q1 n. Q2 n. Q3 n. Unit not starting cycle. Customer has to reset power. Plugged unit in and it resumed last cycle. Lid unlock Fault. Cleared code and tested. Found tub bottoms out onto floor due to worn suspension. Could not replicate other issues. Customer is to monitor. If problem persists pre order W11307244Sc 93.50W10780045 80.00Labor 106.95Shipping 15

Near Bennington Dr, Rochester, NY 14616
James J.

James J.

WASHER WHIRLPOOL WTW4816FW2 Q1 n. Q2 n. Q3 n. Unit shakes off balance and doesn't finish cycle. No error codes. Found suspension not seated all the way. Corrected and adjusted feet. Ran calibration and spin cycle. Unit functions properly.

Near Hager Rd, Rochester, NY 14616
Dave F.

Dave F.

WASHER FRIGIDAIRE FAFW4011LW0 Drain hose is cracked . The drain hose goes through the whole machine and to replace to have to open the whole unit to change . Quoted to fix unit . They will think about repair . Unit is in a closet and will have to be removed to fix . Billing customer for this one time . L14 labor rate .; rqstng P&A on 1 134963200 (hose)

Near Forest Trail, Victor, NY 14564
Evan E.

Evan E.

DRYER WHIRLPOOL WED8740DW0 "Customer stating that unit is not drying items properly. Unit will shut off before items are dry. Tested moisture sensor using test 5 on tech sheet. Sensor tested good. Took resistance reading of outlet thermistor at multiple temperatures. Thermistor tested good. Is both test good tech sheet calls for replacement of control. Ordering control. Advised customer that they can use timed dry setting until tech returns ; ordrng 1 WPW10654005 (CONTROL ), dspstn on spec-tagged invntry: 1 WP8577274 THERMISTOR"

Near East Ave, Rochester, NY 14610
James J.

James J.

DISHWASHER WHIRLPOOL WDT710PAHW1 Q1 n. Q2 n. Q3 n. Unit not washing. 120v to pump and water leaking from vent. Need pump and vent gasket. ; rqstng P&A on 1 W11085683 (pump&motor) and 1 WP8269259 (gasket)

Near Maplewood Ave, Spencerport, NY 14559
James J.

James J.

WASHER MAYTAG MVW6230RHW0 "Q1 n. Q2 n. Q3 n. Complaint of unusual noise and unit goes off balance. F0e4 water temp error. Tested diagnostics and found clutch making loud noise when engaging and transmission has play in it when agitating. Tub shakes when washer is in spin cycle with no clothes in it and feet leveled. ; ordrng 1 W11423758 (GEARCASE), dspstn on spec-tagged invntry: 1 W10721967 CAM"

Near Mill Run Dr, Rochester, NY 14626
James J.

James J.

REFRIGERATOR WHIRLPOOL WRT511SZDM00 "Q1 n. Q2 n. Q3 n. Door not closing properly. Squeaking when door is opened. Burn spot on door panel. Adjusted rollers and tested. Door no longer squeaking. Door will not close on its own with fridge level. Unit was delivered with a burn spot that looks like a weld mark on the front. Need door. Used washers; ordrng 1 LW10648584 (dor-fip), dspstn on spec-tagged invntry: 2 WP489467 WASHER"

Near Sannita Dr, Rochester, NY 14626
Dave F.

Dave F.

DRYER KENMORE 11097088601 "Tension pulley is seizing . Replaced pulley ,rollers and belt. Cleaned inside unit . Unit tested good . ; ordrng 2 349241T (support,roller)s, dspstn on spec-tagged invntry: 1 W10837240 PULLEY-IDLER , used 1 661570V (BELT) from stock"

Near Southwind Way, Rochester, NY 14624
Dave F.

Dave F.

WASHER KENMORE 11047088600 Wash is filling with water even when not in use . Unit needs new water valve . Ordering valve . Customer is paid in full ; ordrng 1 WP8182862 (valve)

Near Southwind Way, Rochester, NY 14624
James J.

James J.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 Order icemaker WPW10261234; ordrng 1 WPW10261234 (icemaker)

Near Goodman St N, Rochester, NY 14607
James J.

James J.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Q1 n. Q2 n. Q3 n. Half leds not turning on and water splashes out of dispenser. Replaced led in freezer and resolved light issue. Called tech line for dispenser. SR 7728796358. They recommend changing dispenser tube and valve. ; ordrng 1 WPW10341329 (VALVE) and 1 WPW10499015 (tube-water), dspstn on spec-tagged invntry: 1 W10695459 MODULE"

Near Daffodil Trail, Rochester, NY 14626
James J.

James J.

WASHER WHIRLPOOL WTW8540BW1 Top rusting. Customer would like it replaced. Sc paid on microwave. ; ordrng 1 W11211508 (top)

Near Collenton Dr, Rochester, NY 14626
Dave F.

Dave F.

DISHWASHER AMANA ADB1400AGB1 Found unit not powering on. Found the plug that feeds the control power was loose . Reattached and tested unit in diagnostics. No errors . Unit tested good.

Near Northview Dr, Geneseo, NY 14454
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 5 degrees in freezer . 30 in fresh food section . Food the left side of the fresh food gasket will get passed the cabinet. It keeps catching on the cabinet and folding over . Heated gasket so that it is flat but still will not close properly. Called techline SR 7728798491 to report it . Sealed liner on both fresh food and freezer . Heated gasket on fresh food section and put petroleum jelly on the cabinet to help with gasket closing . Door is now sealing as expected. There was some ice forming inside the freezer . Customer will monitor

Near Westside Dr, Rochester, NY 14624
Tanner R.

Tanner R.

DISHWASHER WHIRLPOOL KDPE334GPS0 Q1 no Q2 no Q3 no Complaint of dishes not clean. Following stored error:F2E1 stuck key. Ran service diagnostics cycle. Fill volume is correct. Water temperature is adequate when water is primed at sink. Diagnostics cycle completed without issue. Reviewed use and care with customer. Customer is using rinse aid and pod soap tablets. No repair recommended for this unit. Advised customer to not rinse dishes off when using Pro Wash. Wash cycle may be ending itself early due by sensing clean water.Verbal signature acknowledged.

Near Channing Woods Dr, Webster, NY 14580
Tanner R.

Tanner R.

FREEZER MAYTAG MFT2776FEZ00 Q1 no Q2 no Q3 no Removed and defrosted ice. Replaced fill tube. Advised customer to monitor floor of freezer cabinet for sheet ice.Verbal signature signature.; used 1 W11084807 (Fill tube) from stock

Near Knightbridge Cir, Penfield, NY 14526
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRFF507HBS00 Ordering led for led out on ice box. Ordering fan for inconsistent temps in fresh food section. The unit was set to 34 in fresh food section and the food items were 38. The freezer tested good. Ice was In The bin. Ordering evap fan for odd sounding fan when it starts up. ; ordrng 1 W11224591 (FAN) and 1 W11462342 (LED MODULE)

Near Kingsford Ln, Spencerport, NY 14559
Evan E.

Evan E.

DRYER WHIRLPOOL WED7500GC0 Customer stating that units door will not shut. Upon inspection discovered that door strike was broken causing door not to stay shut. Replaced strike and tested door. Unit tested good

Near Avis St, Rochester, NY 14615
Tanner R.

Tanner R.

REFRIGERATOR MAYTAG PBF2255HEW Q1 no Q2 no Q3 no Replaced icemaker and water lines. Tested unit and unit tested good. Advised 24 hours for unit to start making ice.Verbal signature acknowledged ; dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER

Near Maple Dr, Webster, NY 14580
James J.

James J.

WASHER WHIRLPOOL WTW5600XW0 Q1 n. Q2 n. Q3 n. F7e6 f7e7 f0e5 motor hums and doesn't rotate. Replaced capacitor and tested. Recalibrated control and ran drain and spin successfully. ; used 1 W11395618 (CAPACITOR) from stock

Near Burning Ridge Trail, Hilton, NY 14468
James J.

James J.

REFRIGERATOR WHIRLPOOL ED5KVEXV200 Q1 n. Q2 n. Q3 n. Unit leaking due to clogged defrost drain. Cleaned drain with steamer and verified its clear.

Near Seafarers Ln, Rochester, NY 14612
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL MFF2258VEW3 Found freezer evaporator not defrosting. Put in manual defrost and heater turned on. Replaced control and removed frost. The refigerator tests good ; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ

Near Telephone Rd, West Henrietta, NY 14586
Evan E.

Evan E.

RANGE FRIGIDAIRE LGEF3045KFJ Customer stating that unit is shutting off on its own during bake cycle. Checked incoming voltage to unit. Unit is receiving 240v. Ran test bake cycle and monitored incoming voltage. Observed unit during bake cycle for 45 mins could not replicate issue at this time. Technician did reset control before servicing. Part is on backorder. Tech recommended to customer to monitor unit to see if issue persists if so technician will return with part. 5304495520 (control) Quoted for repair....(5304495520) Control $ 170.00S&H $ 15.00Labor $76.40

Near Close Cir, Webster, NY 14580
Evan E.

Evan E.

COOKTOP KITCHENAID KICU509XBL00 Replacing module due to Line 1 fuse blowing on original module. Service pointer W10556232A calls for module replacement. Replaced module and tested unit. Unit tested good

Near Coastal View Dr, Webster, NY 14580
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Removed ceiling in fresh food section and tested for leaking when running water dispenser. Found no leaks. Test with filter installed and not installed. ; dspstn on spec-tagged invntry: 1 WP2300868 FITTING

Near Meadowside Ln, Pittsford, NY 14534
Steve M.

Steve M.

RANGE WHIRLPOOL WEE750H0HZ1 Replaced ui for erratic operation. Covered under appliance tec warranty

Near French Rd, Rochester, NY 14618
Steve M.

Steve M.

RANGE GE JGB720SEJSS Replaced weak ignitor for slow start and gas smell. The range tested good ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR

Near Geraldine Pkwy, Rochester, NY 14624
James J.

James J.

REFRIGERATOR WHIRLPOOL WRF736SDAW12 "Inspected unit. Found water lines frozen in ceiling. Icemaker allowing fan to run too much and icemaker motor excessively loud. Replaced icemaker and tested. Unit cycles and fills in diagnostics. Found emitter led turns off after several minutes and will come on Called tech line SR 7728800828 they said issue is most likely a fresh food air leak from icemaker. Rechecked icemaker adapter seals and verified its installed correctly. Customer is to monitor. If water lines freeze, then replace adapter seals. 212643"

Near Cameron Hill Dr, Rochester, NY 14612
James J.

James J.

DRYER WHIRLPOOL WED4950HW "Q1 n. Q2 n. Q3 n. Unit thumps during use. Replaced rollers and found belt had a chunk missing. Replaced belt and tested. ; used 1 341241 (BELT), and 1 349241T (ROLLER-SUPPORT 2PK) from stock"

Near Winesap Point, Rochester, NY 14612
James J.

James J.

DISHWASHER WHIRLPOOL MDB7959SHZ1 Q1 n. Q2 n. Q3 n. Unit not starting cycle. No power to pump. Disconnected harnesses from control and reconnected and unit functions properly. Customer is to monitor if problem persists replace control board

Near Flynnwood Dr, Rochester, NY 14612
James J.

James J.

OVEN MAYTAG MGR6600FZ0 Q1 n. Q2 n. Q3 n. Complaint of loss of ignition after preheat. Swapped the bake and broil terminals on the dsi board and tested. Bake ignites quicker than previously. Preheated oven to 350. Unit consistently igniting. Customer is to monitor. ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN

Near Edgemere Dr, Rochester, NY 14612
Evan E.

Evan E.

DISHWASHER KITCHENAID KDTM354DSS5 Replacing heater due to ceramic coating coming off of heater causing burning smell inside unit. Replaced heater and tested unit. Unit tested good

Near Appian Dr, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF760SADT0 Replacing wash motor and drain pump due to unit leaking from seal on wash motor onto drain pump causing pump not to function. Replaced wash motor and drain pump. Ran diagnostic cycle. Unit completed cycle as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN

Near Channing Woods Dr, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER KITCHENAID KDFE104DSS0 Customer stated that unit is failing to drain after pump has been replaced. Discovered that connector for pump was not fully seated causing intermittent drain issue. Reseated connector into clip. Tested unit. Could not replicate issue once doing so. Unit tested good. ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN

Near Park Ave, Webster, NY 14580
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL WRS321SDHB05 Q1 no Q2 no Q3 no Replaced ice auger. Tested unit and unit tested badly. Placed probes in ice motor connectors and with door switch and ice paddle down measured 1.7 VACSR7728801343- performed several voltage tests on ice motor circuit. Ruled that there is a breakdown in harness within the liner of the unit. This is not a repairable part. Ticket sent to technical lead for review. If further tests required a tech line rep will reach ATEC. Advised contact from Whirlpool if a repair cannot be made.Verbal signature acknowledged.

Near 5 Mile Line Road, Webster, NY 14580
Tanner R.

Tanner R.

DRYER MAYTAG MEDC200XW0 Q1 no Q2 no Q3 no Complaint of unit not drying. Vent tested unit and unit tested good. Ran unit in high heat on timed dry and heat cycles on and off properly. Stick probe down vent of dryer and measured the following:188145203164210159214No repair recommended for machine. Advised servicing vent to improve dry times.Service covered under 94950.

Near Cane Patch, Webster, NY 14580
Tanner R.

Tanner R.

REFRIGERATOR MAYTAG MRT311FFFZ00 Q1 no Q2 no Q3 no Replaced acu. Defrosted unit. Customer will continue to monitor.Verbal signature acknowledged.

Near Tumbleweed Dr, Pittsford, NY 14534
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFF507HPS00 0 in the freezer and 38 in fresh food section. Found the fresh food led on the top under the ice maker shorting out . Found it had a bad connection. Was able to correct connection issue and led lights are now working . DC short could cause ice maker to be intermittent. Ice maker had no error codes in diagnostics. Ice box fan is working and ice bin thermistor tested good . Customer will monitor ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER

Near Old Country Ln, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRFF507ESS01 "Freshfood evap is frozen over door gaskets are sealing . Tested thermistors in diagnostics tested good . Following service pointer W11092686E . Changed defrost mode to basic from adaptive. Everything else checked out . Service pointer covers S16360 labor . Defrost thermistor on fresh food was not in the correct location according to service . Moved and foil taped and zip tied . Ran test four 3 way valve is working . Added screws to evap cover . Unit tested good . If problem persists order W11089931; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER , used 1 W11033168 (HARNESS) from stock"

Near Wedmore Rd, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR MAYTAG MFI2269FRZ02 3 degrees in freezer set to -3 . Fresh food 30 degrees but set at 38 both thermistors are reading the correct temperatures . Checked damper operation it is working. Found the humidity control was not on which could leave the freezer gasket to be open . All other gaskets are sealing . Turned humidity control on . Adjusted temperatures to freezer to 0 and 38 in fresh food . Customer will monitor .

Near Hogan Rd, Fairport, NY 14450
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL ED2FHEXVQ01 "Replaced bracket and ice lever . Tested unit , tested good ."

Near Shagbark Way, Fairport, NY 14450
Dave F.

Dave F.

OVEN KITCHENAID KOCE500ESS09 Replaced both hinges on door and frame panel . Replaced oven vent due to the hinge failing and bending the the vent so the frame of the door wouldnt close right . Tested unit . Tested good

Near Farmington Rd, Macedon, NY 14502
Steve M.

Steve M.

WASHER MAYTAG MVWX655DW1 The washer was stuck in drain. Reset control and washer is working now.

Near Windsorshire Dr, Rochester, NY 14624
Steve M.

Steve M.

WASHER WHIRLPOOL WTW4816FW2 Replaced actuator for broken gears and not shifting. The washer tests good; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR

Near E Avon Lima Rd, Avon, NY 14414
Steve M.

Steve M.

WASHER MAYTAG MVWC465HW2 Found long fill error code. The washer is on a well and the cold water valve was plugged. Removed debris and washer checks good.

Near Scipio Rd, Nunda, NY 14517
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Customer stated the back wall of the freezer is frosting/icing up. Customer has cleaned it off previous. The vent to fan was iced up on arrival. Inspected evaporator area and it has good frost pattern. No penetration letting warm air In. Caulked liver where cabinet meets liner. The rails were hard to open. Cleaned rails. The customer is going to monitor.

Near Solmar Dr, Rochester, NY 14624
James J.

James J.

DISHWASHER KITCHENAID KDFE104DSS0 Q1 n. Q2 n. Q3 n. Complaint of unit leaking. Ran unit and it did not leak. Water stains underneath sump assembly. Customer is to monitor if problem persists replace sump. WPW10605057 149.00Sc 93.50Labor 106.75Sh 15364.25 plus tax

Near Beach Ave, Rochester, NY 14612
Steve M.

Steve M.

WASHER MAYTAG MVWB835DW5 Ordering gearcase for squeal during high spin. Ordering valve for longnfill error code. ; ordrng 1 W10811956 (drum assy) and 1 W11165546 (VALVE)

Near Dow Rd, York, NY 14592
Tanner R.

Tanner R.

WASHER WHIRLPOOL WFW5620HW0 Q1 no Q2 no Q3 no Replaced ACU. Verified J3 connection is present. Ran auto diagnostics and completed without issue. Had customer start a wash cycle and unit filled and advanced into wash without error. Customer will be contacted when drain pump has arrived.Verbal signature acknowledged.

Near Backus Rd, Webster, NY 14580
Evan E.

Evan E.

DISHWASHER WHIRLPOOL WDF750SAYB0 Replacing drain hose ext due to extension being severely clogged causing unit to run a long drain cycle and leave water in bottom of unit at end of cycle. Replaced hose. Tested unit. Unit tested good

Near Frenchwoods Cir, Rochester, NY 14618
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRB322DMBB00 Items freezing in fresh food section . Found fresh food and freezer gaskets torn . Ordering gaskets and ice maker for not cycling . Customer has refrigerator on RO system . Customer is going to make sure that the pressures are correct according to user guide for the unit .; ordrng 1 WPW10436248 (gasket-fip) and 1 WPW10436250 (gasket-fip) and 1 W10884390 (icemaker)

Near Cleary Rd, Hemlock, NY 14466
Steve M.

Steve M.

WASHER WHIRLPOOL WTW5000DW1 Found agitator is broken free inside gearcase and moves freely even on spin. The cost of repair will outweigh new machine.

Near Cassandra Cir, Churchville, NY 14428
James J.

James J.

WASHER MAYTAG MVWC465HW2 Q1 n. Q2 n. Q3 n. Unit stuck on spin cycle. Reset control and recalibrated. Ran diagnostics test cycle successfully. Customer is to monitor if problem persists replace control. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR

Near Frisbee Hill Rd, Hilton, NY 14468
Evan E.

Evan E.

WASHER WHIRLPOOL MHW8630HC0 Unit is producing a squeak when unit is spinning at low speeds. Discovered that left side panel of machine is where noise can be heard. Confirmed all screws are right and secure. Noise is continually there regardless of changes. Discovered that noise is actually coming from pedestal bracket. Attempted to tighten bracket but unit is still producing noise. Ordering bracket ; ordrng 1 WPW10169550 (REAR BRACE )

Near Woodbury Pl, Rochester, NY 14618
Tanner R.

Tanner R.

WASHER MAYTAG MVWB766FW1 Q1 no Q2 no Q3 no Complaint of no hot water during hot water washes. Ran hot water valve via manual diagnostics and water valve opens. Water was not hot. Customer states they prime water at utility sink before running. Ran valve til water was hot. Following stored errors:F0E4 Spin limited by water temperatureSR7728775811- measured resistance of water valve thermistor At 179 ohms. Advised to replace valve assembly and if that does not resolve to order control.Replaced water valve assembly and tested unit. Unit tested good.Verbal signature acknowledged.; used 1 W11165546 (Valve assembly) from stock

Near Liberty St, Penfield, NY 14526
Dave F.

Dave F.

DISHWASHER FRIGIDAIRE FGHD2465NF1A Adjusted the dishwasher in the hole . Unit closes right .

Near W Ridge Run, Canandaigua, NY 14424
Tanner R.

Tanner R.

DRYER WHIRLPOOL WED4950HW0 Q1 no Q2 no Q3 no Replaced motor and blower fan. Tested unit and unit tested good.Verbal signature acknowledged

Near Morning View Dr, Fairport, NY 14450
James J.

James J.

DISHWASHER WHIRLPOOL WDF520PADM3 "Q1 n. Q2 n. Q3 n. Unit started smoking during cycle and overflowing onto floor. Found harness melted and main power connections to control. Door vent seal failed and leaking into door. Need harness, control, vent parts, and fill valve. ; rqstng P&A on 1 W10566921 (harns-wire) and 1 W10804115 (cntrl-elec) and 1 W11175771 (valve-inlt) and 1 WP8269259 (gasket) and 1 WPW10329609 (vent)"

Near Cooper Dr, Hilton, NY 14468
Evan E.

Evan E.

COOKTOP KITCHENAID KGCT305GBL1 Customer stating no burners are sparking when actuating valve. Discovered that module is failing to send spark to harness. Ordering module ; ordrng 1 WP8053421 (SPARK MODULE )

Near Old Landmark Dr, Rochester, NY 14618
Evan E.

Evan E.

WASHER WHIRLPOOL LSQ9264HQ0 Unit would not agitate due to agits being worn causing issue. Replaced agits unit now agitating as it should. Labor and S/C fee on job 94534; dspstn on spec-tagged invntry: 1 285753A COUPLING and 1 80040 DOG 4PK

Near Old Landmark Dr, Rochester, NY 14618
James J.

James J.

DRYER WHIRLPOOL MGD7230HW0 Q1 n q2 n. Q3 n. Unit intermittently makes thumping noise. Found blower wheel cracked. Need blower wheel ; ordrng 1 WP697772 (blower wheel)

Near Rockwell Dr, Hilton, NY 14468
Dave F.

Dave F.

OVEN WHIRLPOOL WEG745H0FS0 Replaced burner baffle for being warped and uneven cooking .checked flame from burner has good flame and no holes in burner .. Tested unit tested good .

Near Windsor Cir, Farmington, NY 14425
James J.

James J.

FREEZER MAYTAG MQF1656TEW01 Q1 n. Q2 n. Q3 n. Unit not cooling. Appears to have thawed out and refroze. Defrost drain clogged. Evap fan not running. Power to fan. Need fan. Left unit unplugged. Don't recommend that customer consumes food due to thawing out. ; rqstng P&A on 1 WP3-60336-001 (motor-evap)

Near Carrington Dr, Rochester, NY 14626
Dave F.

Dave F.

RANGE WHIRLPOOL WFC310S0EB3 Replaced control and door lock . . . Tested unit multiple time into self clean and canceled . Unit is working as expected

Near Hathaway Dr, Farmington, NY 14425
James J.

James J.

WASHER MAYTAG MVWX655DW0 "Q1 n. Q2 n. Q3 n. Complaint of poor wash performance, shake during spin, and top rusting underneath bleach dispenser. Found hub worn. Replaced hub. Found splines inside wash plate worn, threads stripped inside tub, and unit shakes excessive in spin cycle. Need wash plate. Tub, and gearcase. Basket under maytag warranty ; ordrng 1 W10752719 (basket), rqstng P&A on 1 W10902814 (washplate) and 1 W11035751 (gearcase), used 1 W10528947 (HUB) from stock"

Near Ballad Ave, Rochester, NY 14626
Tanner R.

Tanner R.

MICROWAVE KITCHENAID KMHS120ESS5 Helped Dave

Near Cricket Hill Dr, Pittsford, NY 14534
Evan E.

Evan E.

WASHER MAYTAG MHW8200FW0 Replacing ACU due to unit failing to engage into spin. Replaced ACU. Ran diagnostic cycle. Unit now maintaining spin as it should. Unit tested good

Near Blossom Cir E, Rochester, NY 14610
Tanner R.

Tanner R.

DISHWASHER MAYTAG MDB4949SHB1 Q1 no Q2 no Q3 no Complaint of unit turning itself on. Customer had to turn breaker off to stop machine. Customer turned breaker on. There was a moment to put into diagnostics however machine skips through diagnostics steps as if start button is being pressed. Unable to troubleshoot error diagnostic. Ordering new control and UI.; ordrng 1 W11225084 (Control)

Near County Clare Crescent, Fairport, NY 14450
Dave F.

Dave F.

DRYER WHIRLPOOL WED4950HW0 Helped tanner .

Near Morning View Dr, Fairport, NY 14450
Evan E.

Evan E.

RANGE FRIGIDAIRE FGES3045KFC Customer stated that unit is failing to operate inner coil on burner. Upon inspection discovered that coil had snapped causing issue. Ordering Left front burner ; ordrng 1 316282000 (BURNER )

Near Francesca Way, Webster, NY 14580
James J.

James J.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 Unit not making ice. Tested unit with jumper and motor and fill valve functioning. Reset power and icemaker completed harvest cycle successfully.

Near Goodman St N, Rochester, NY 14607
Dave F.

Dave F.

REFRIGERATOR WHIRLPOOL WRS965CIAM00 Ice maker has power going to it and is cycling not getting any water . Water is getting to the door but is not going to ice maker . Ice maker fill tube is frozen . Ran test 19 verf power going to fill tube heater . Let fill tube defrost and ran test 25 and cycled ice maker for water . Water has started coming . . Customer will monitor. Auger motor isnt working has power going to it . Needs motor . Ordering motor . ; ordrng 1 W11202789 (motor)

Near Brent Knoll, Victor, NY 14564
Steve M.

Steve M.

DRYER WHIRLPOOL MED7230HW0 Customer complained of clicking noise while drying. Inspected idler and rollers and they are working as expected. Nothing stuck in the felt. Found a metal piece screwed to left side of blower housing that has similar sound. Removed piece. Customer is going to monitor.

Near Blue Heron Dr, Rochester, NY 14624
Evan E.

Evan E.

DISHWASHER FRIGIDAIRE FGID2474QF0A Customer stating that unit is displaying i30 error message in display. Unit will not respond to commands or allow cycle selection. Reset control and cleared messsge. Unit will now allow for cycle selection. Discovered that code pertains to aqua control meaning float switch was trigged. Tested float. Float is working as it should. Discovered that pressure switch is failing unit is running water valve for much longer than it should causing unit to overfill and trigger float. Ordering pressure switch ; ordrng 1 5304504077 (PRESSURE SWITCH )

Near Norcrest Dr, Irondequoit, NY 14617
Dave F.

Dave F.

DISHWASHER KITCHENAID KUDS30IXWH6 Replaced console and sensor . Tested unit in diagnostics. Unit tested good .

Near Boxwood Ln, Fairport, NY 14450
Evan E.

Evan E.

WASHER WHIRLPOOL WFW85HEFW1 Customer stating door lock is flashing and unit will not unlock. Upon inspection discovered f3e1 code for pressure system fault. Discovered that pressure hose was rubbing up against rotor causing small hole in hose. This was causing faulty reading. Trimmed hose and reinstalled. Ran diagnostic cycle and rinse & spin cycle to confirm function. Unit tested good

Near St Paul Blvd, Irondequoit, NY 14617
Steve M.

Steve M.

DRYER WHIRLPOOL LER7620LW0 "Found idler was worn and broke the belt. Replaced both. Found feet had fallen out of bottom of dryer. Refastened and leveled. The dryer tests good. ; used 1 341241 (BELT), and 1 WP691366 (PULLEY-IDLER) from stock"

Near Edgewood Ave, Rochester, NY 14618
Steve M.

Steve M.

RANGE GE JGB720SEJSS On arrival 5e oven was on and could not remove bottom panel to inspect. Rescheduled until Monday; dspstn on spec-tagged invntry: 1 12400035 IGNITOR

Near Geraldine Pkwy, Rochester, NY 14624
Dave F.

Dave F.

MICROWAVE KITCHENAID KMHS120ESS5 Replaced magnetron and diode . Tested unit . Tested good .

Near Cricket Hill Dr, Pittsford, NY 14534
James J.

James J.

FREEZER WHIRLPOOL WZF56R16DW04 "Q1 n. Q2 n. Q3 n. Unit not cooling. Compressor runs for one second and short cycles. Removed start device and reinstalled and compressor stayed running. Replaced start relay and verified cooling. Compressor short cycled again after five minutes. Need compressor ; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (dryer), dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER , used 1 8201786 (RELAY-OVERLOAD) from stock"

Near Parkside Ave, Rochester, NY 14609
James J.

James J.

REFRIGERATOR MAYTAG MFI2269FRZ00 Customer refused to let me diagnose without replacement icemaker reschedule.; saved tckt

Near Circle Wood Rd, Rochester, NY 14625
Steve M.

Steve M.

WASHER WHIRLPOOL WFW6620HC0 Found bellow is leaking and the inside looks deteriorated. Ordering control and bellow as per service pointer. ; ordrng 1 W11314648 (BELLOW) and 1 W11322905 (ACU)

Near Fieldstone Ln, West Henrietta, NY 14586
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS571CIDM01 Customer complaint of no ice. Freezer temp was 4 degrees. Harness is not broken under door. The ice maker cycled and fill test also passed. The thermistor test on ice maker failed. Ordering ice maker. ; rqstng P&A on 1 W10873791 (icemaker)

Near Coneflower Dr, West Henrietta, NY 14586
Dave F.

Dave F.

REFRIGERATOR KITCHENAID KRSF705HPS00 fresh food evap frosted up .called techline SR 7728780860 changed ui to basic defrost and ordering defrost thermistor . Need to foil tape and zip tie thermistor. Defrosted unit .; ordrng 1 W10316760 (thermistor)

Near Glenmore Cir, Pittsford, NY 14534
Dave F.

Dave F.

DISHWASHER KITCHENAID KDTM404KPS0 Drain pump cover that the connector plugs into was not installed correct . Corrected that . Found the motor was not mounted right . Fixed mount . Tested unit . Tested good .

Near Patterson Rd, Newark, NY 14513
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS526SIAE00 Sr# 7728763654Found the wire harness under freezer door is causing no ice. The unit needs a freezer door. The door is discontinued. Called tech line to document

Near MacIntyre Rd, Caledonia, NY 14423
Dave F.

Dave F.

DRYER AMANA NED4655EW1 Could not find unit in store .

Near NY-31, Newark, NY 14513
James J.

James J.

REFRIGERATOR FRIGIDAIRE FPHN2899LF1 Customer said unit started cooling one day after last visit. Replaced freezer thermistor as a precaution. Temp read -36 in freezer at 0 degrees. Let unit run for about ten minutes and temperature slowly getting towards 0. Customer is to monitor. If problem persists replace main board.

Near Sagamore Dr, Rochester, NY 14617
Evan E.

Evan E.

WASHER WHIRLPOOL WTW4616FW2 Customer stating that unit will not complete cycle. Checked for error codes. Unit displaying f8e1 for long fill. Discovered that drain hose is pitched at angle which Is causing water to drain out while unit is filling. This is cause for code and also causing issue of unit not progressing through cycle. Rehung hose properly and tested unit is normal cycle. Unit filled as it should and began wash cycle. Could not replicate issue after correctly hanging hose. Unit tested good

Near Seville Dr, Irondequoit, NY 14617
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL WRF767SDEM01 Q1 no Q2 no Q3 no Complaint of no cool. Inspected FC and is at room temperature. Absolutely no cooling power.Ran service test 4. Can hear 3 way valve moving. Compressor does start. Observed evaporator in FC during step 5 of test. No significant frost ever builds on evaporator. Unit low on refrigerant. Ordering sealed system repair. Due to cost of repair customer is researching options with manufacturer and replacement.

Near Pathway Ln, Webster, NY 14580
Tanner R.

Tanner R.

REFRIGERATOR WHIRLPOOL ED5LVAXVQ00 Q1 no Q2 no Q3 no Complaint of frost building in FC. Customer is defrosting once a month. Removed evaporator cover and evaporator is iced up. Measured resistance of defrost element at 18.3 ohms.SR7728765530- forced defrost and unit went into defrost hlwever element never turned on. Measured voltage going to bi metal however metal testing open. Needs new bi metal. Replaced bi metal. Customer will monitor for defrost issues.

Near Sparrow Point, Penfield, NY 14526
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Replaced ui and main control for freezing In Fresh food section

Near Hunting Spring, Rochester, NY 14624
Dave F.

Dave F.

DRYER AMANA NED4655EW1 Could not find unit in store .

Near NY-31, Newark, NY 14513
Tanner R.

Tanner R.

DISHWASHER WHIRLPOOL WDT970SAHW0 Q1 no Q2 no Q3 no Replaced lower spray arm. Tested unit and unit did not leak.Verbal signature acknowledged