Very good service
Deb - Rochester, NY
Evan repaired the leak. We are very satisfied with the result.
Washing Machine Repair
Craig - Fairport, NY
Evan arrived very early in my scheduled window which was great. I described the problem, he reached in and spun the drum around a few times and said he knew exactly what it was. I asked him how long the repair would take. He said about an hour. About an hour later, he was done. Evan was knowledgeable and personable. Very willing to answer my questions. Overall, a good service call.
Chris - Honeoye Falls, NY
Dave Flint work was excellent He knows what he is doing great job
Helen - Marion, NY
Steve was prompt, efficient, courteous, cautious re: Covid rules
Camy - Shortsville, NY
Steve was prompt, efficient, professional, informative, explained the problem as he resolved it for me.
Great, friendly service
Dawn - Rochester, NY
Great service and friendly tech.
Elizabeth - Webster, NY
I am completely satisfied with the service on my dishwasher, the tech knew what he was doing and was very nice.
Peggy - Nunda, NY
Steve was polite knowledgeable and quick
Dave is a very knowledgeable and efficient tech. He promptly diagnosed and fixed the problem. I hope that you pay him a deserving wage.
Donald - Geneseo, NY
Marie - Webster, NY
Tina - Rochester, NY
James was professional and efficient.
Ellen - West Henrietta, NY
On time, excellent service.
Nicholas - Penfield, NY
Good timely service.
Robert - Rochester, NY
Tech didn't have to do much. Straightforward diagnosis. He did go over options in a professional manner. Also helpful in what brands are best to look at in the new machine we will be buying. All in all tech was very professional and on time.
Keith - Rochester, NY
Steve was prompt and did a professional servicing of my dryer. I would highly recommend!
Deborah - Rochester, NY
Steve was great. Listened and understood my problem. He explained what he was diagnosing, what he found and how he fixed it. Did his work professionally and quickly. Left everything clean and in order. Additionally, gave me advice on how to keep my appliances running in top condition even for a dishwasher which was not part of his service call. Highly recommend Steve.
Elizabeth - Webster, NY
The tech was very professional and very good at his job and knowledge. But Appliance Tec overbooked him with 10 booking in a 4 hr period. A little much for 1 tech so I was last on the list Not nice to do to an employee!
Excellent knowledge & service
Roger - Rochester, NY
Top Notch Service
Gerald - Caledonia, NY
Steve was very knowledgeable and professional. I would highly recommend Steve and Appliance Tec to anyone needing appliance service.
Caroline - Webster, NY
Evan was very professional
Greg - Rochester, NY
Washer was fixed in no time. Excellence service and price!!
Lillie - Rochester, NY
Steve was very professional. Explain everything before service and okayed that I understood procedure, including price.
Dropped items off
Robin - West Henrietta, NY
Parts were just dropped off. No service other than that were done.
Sharlene - Hilton, NY
James explained everything he did to correct the problems we were having. He was very courteous.
Sharlene - Hilton, NY
James was courteous, explained every step he took to take care of the issues we had with the appliances.
Ronald - Rochester, NY
Tanner was thorough and thoughtful in his evaluation of our washer.. He gave us excellent advice concerning next steps to take concerning our needs. Thanks Tanner!!!
Renate - Webster, NY
Ken - Ontario, NY
Debra - Irondequoit, NY
44 Brantley way
Charles - Penfield, NY
Technician was great!
Mary - Victor, NY
Dave is a very knowledgeable representative for your company, as well as being a friendly technician. I know I didn't have an emergency, but was really surprised at the amount of time between the initial call to my warranty provider and the day of service. I think the guy could use some help. What would have happened if I had lost all the food in my refrigerator?
Edwin - Webster, NY
Julie - Pittsford, NY
Steve know our magical piece of Kitchenaid Refrigerator in and out. He knows exactly what to and gets to work ASAP. He’s fixes the issues efficiently and timing. He’s does an amazing job. Thanks Steve!
Brian - Rochester, NY
Came in an fixed the issue fast. Great repair!
Super service by experiences tech
Noel - Rochester, NY
Evan was super. He diagnosed our problem quickly and had the part with him to fix the oven so we could immediately use it. He was print, courteous and completely capable. I highly recommend him and Appliance Tech.
on time great service
Linda - Pittsford, NY
would recommend tech to all my family and friends
Robert - Rochester, NY
Renata - Rochester, NY
Katherine - Rochester, NY
Steve arrived when expected, and quickly took care of the issue, plus made some additional adjustments that he noticed along the way!
Great service. Long lead time to get appointment.
Garold - Williamson, NY
Great service / scheduling no so much
Christopher - Fairport, NY
Initially I thought the online scheduling process was smooth and efficient but when they could not fix the problem on the first trip rescheduling was not as smooth they only let you select a date ( not even a time window) and they are so busy it took over three weeks to get a second appointment. There is no way to use their online process and get a response because I tried that asking for information and never got a response.
Response from Appliance Tec:
Sorry to hear the struggles you had with scheduling. This isn't a normal problem for us to have and we are doing what we can to overcome it. The schedules, due to the lack of parts availability and extremely high demand this year (volume due to current situation is 50%+ higher than normal) has caused delays. We understand and regret the frustration you had and are working hard on getting back to the normal high level of service our customers expect from us.
Very professional, would highly recommend
Joseph - Rochester, NY
Response from Appliance Tec:
Is is possible the 1 Star rating was a mistake? Based on the very kind words in the notes, maybe. Always appreciate when customers to take the time to leave a review. Means a lot to us!
Lou - Canandaigua, NY
Dave was great to work with, he was able to find and fix the problem and was very informative.
Betty - Ontario, NY
Service guy was great
David - Rochester, NY
Great service and timely. Am very happy with your service. thank you. My only critique is the amount of time it took from the day it broke until the day there was an appointment available but I understand things are due to this dumb virus and probably out of your control.
Craig - Canandaigua, NY
Dave is extremely professional and honest. I would recommend Appliance Tech to anyone. I have been using them for a number of years now, always with the same positive experience.
Lenny - Henrietta, NY
Tanner was able to diagnose an issue that we had been experiencing with this washing machine for a few months. He left to pick up the needed part, when he found out what the issue was and returned promptly to resolve this matter. Tanner is a very astute repair person.
Terri - Pittsford, NY
Steve was courteous, knowledgeable, efficient, and professional. He explained the issue, what he was doing to fix it, and also gave suggestions for preventing future issues. 5 Stars!
Best technician we ever had.
Carol - Fairport, NY
He was extremely helpful in explaining everything to us.
Frank - Pittsford, NY
Excellent communication from initial scheduling through a call from technician Steve informing me that he would be at my home in 25 minutes which he was. Steve was friendly, respectful, worked efficiently and clearly explained the problem and the solution.
Great service. Friendly, neat, and efficient!
Robert - Fairport, NY
We are very pleased with the service.
Barbara - Canandaigua, NY
Dave is very knowledgeable and thorough.
Christopher - Rochester, NY
On time per the "tracking" which helped with our busy household schedule.Very knowledgeable and gave us tips to better use dishwasher..Great job !
Excellent Service Tech
Richard - Irondequoit, NY
James, was on time to our appointment to check out my new Whirlpool refrigerator. James replaced one of the French Doors and reviewed the other damage to my newly installed fridge. James found damage that I didn’t even notice. I have a replacement fridge on the way. Thanks James great job.
David - Fairport, NY
Evan explained what was wrong, made an adjustment to the over, and solved the burner problem with a new element. Very pleasant man.
Elizabeth - Spencerport, NY
Jason, our service tech, was on time, courteous, and knew exactly how to fix my machine.
Nancy and Charlie
Nancy - Pittsford, NY
Nick is polite, competent and I am most comfortable having him in our home.
Maria - Rochester, NY
great funny and informative
James - Webster, NY
Jeff - Brighton, NY
Great job! Fixed our refrigerator problem quickly.
Refrigerator service was fast and well done.
Patricia - Rush, NY
Michael - Rochester, NY
James was very efficient and a pleasure to work with.
Cathy - Geneva, NY
Daisy - Rochester, NY
Answered my questions. Very polite , good service.
Efficient and friendly!!
Steve - Geneva, NY
Margaret - Fairport, NY
Our technician Evan was very professional and spent time explaining what was wrong with our machine and let us ask him numerous questions. Our machine was leaking oil and had a bad order after each use. He cleaned it out and said he could not promise that the odor would be gone. The odor is still there but at least he explained that it was not dangerous and would not cause a fire or leak on the floor. He said we should at least get another year out of our 3 1/2 year old machine. To fix the problem would mean getting a whole new transmission which would cost more that’s we paid for the machine so we chose to not do that. We greatly appreciated all of the time and knowledge that Evan took with us.
Bruce - Churchville, NY
Christopher - Rochester, NY
He did a great job and informed me throughout the process.
Friendly & great service
Bianca - Rochester, NY
Craig - Rochester, NY
Great service/and communicator
James - Henrietta, NY
Jerry - Rochester, NY
Great service, on time, knowledgeable, efficient.
Good service and he knew my part was under warranty. Very neat and a real gentleman
Patti - Rochester, NY
Stephen - Fairport, NY
Evan did a great job troubleshooting my problem,unfortunately it was too expensive for me to fix!
Carl - Penfield, NY
Johanna - North Chili, NY
Nicole - Geneseo, NY
Very knowledgeable, helpful and fixed the issue
Paul - Webster, NY
The technician was kind informative and professional. David Long
Lynn - Victor, NY
Excellent service! Very friendly and knowledgeable. Had to wait almost -0 days for an appointment though.
Great warranty coverage and service
Stephen - Victor, NY
Our tech was helpful, polite and on time. Also passed along some education about the convection feature of the oven, which I really appreciated!
Shawn - Irondequoit, NY
I appreciate the professionalism of the gentleman completing my repair! I appreciate the phones calls making me aware that he was in route to my home. I could not be present because of my work schedule, so my son had to step in for me. I do appreciate the servicemen keeping updates on his progress.
Charlene - Rochester, NY
Tec came back and changed motor before my work lunch ended. Didn't have to take time off and the call ahead was great
BB - Geneseo, NY
The technician, Steve Mcvaugh, did a great job fixing our washer. He was very polite and professional and got the problem fixed. Very impressed with him and Appliance Tec’s service!
Everything went well
Susan - Hilton, NY
When I first called ApplianceTec to set up an appointment, I was given a date that was a week and a half away. Fortunately, Dave had an available time much sooner than that. He came once to assess the problem with our dishwasher and then again about a week later to install new parts. He was friendly, polite and professional and worked quickly. So far, our dishwasher is working well again. Actually, I think it's quieter now than it used to be. Thanks, Dave!
Awesome service/great technician
Nerlande - Rochester, NY
The technician was personable, kind and service was done well
Tara - Rochester, NY
Very happy with straightforward booking. Excellent service all-round!
Dave was very professional and enthusiastic about his work.l would highly recommend him.
Susan - Canandaigua, NY
Debbie - Rochester, NY
Best customer service ever. Always kept me in the loop and called to let me know part status and when he would install. The inconvenience wasn't as bad with the great service I received from him!
Angelo - Rochester, NY
John - Irondequoit, NY
Prompt, fast installation. Professional.
Mike - Irondequoit, NY
David did an excellent job of diagnosing and adjusting both our washer and dryer. Both are working well and his adjustments made both units work much quieter. And no leaks
Mike - Rochester, NY
I recommend these people again
Wendy - Le Roy, NY
Did not fix my oven
Alaina - Canandaigua, NY
Our technician was polite, friendly and prepared. He had the exact parts on hand to deal with our issue.
Rent - Rochester, NY
Very professional, followed all safety protocol, repaired units and explained everything that he had to do
Raymond - Churchville, NY
Tammy - Rochester, NY
Great fast service. No issues. Would recommend to family and friends.
Bill - Webster, NY
Great service. On time and did a good job .
Kristin - Rochester, NY
Diane - Rochester, NY
He explained all my concerns about issue I was having with refrigerator!
Anna - Geneva, NY
Gertrude - Penfield, NY
John - Pittsford, NY
Excellent technician, schedulers, use of technology to schedule and communicate. The only negative is their supplier, who had extreme difficulty in getting the necessary part to them in a timely manner. The second appointment to complete the repair after the part was ordered had to be rescheduled 3 times.
Replacing hinges on oven door
Penny - Rochester, NY
The appt was timely and the tech was extremely competent and out of there in 30 minutes or less.
Edward - Canandaigua, NY
Very quick and knowledgeable
Kyle - Irondequoit, NY
Evan was friendly and professional. He has provided service at our home twice and hopefully again if we ever need it
Richard - Canandaigua, NY
Excellent work ethic and knowledge by Dave F. Really seemed to care that we were set right with our new dishwasher.
Les - Webster, NY
Dave has serviced my appliances numerous times. He is efficient, very quick, and personable. Definitely will call with any future issues and request Dave if that’s possible.
Carolyn - Hilton, NY
Evan was great, diligent in fixing easer and professional
Marcia - Ontario, NY
Dan - East Rochester, NY
called to get Ice maker working. Service tech showed up with no ice maker looked at the freezer and said one had to be ordered. A week later he returned with a new ice maker, Sevice fee plus ice maker plus installation fee plus shipping and taxes cost about $300. After 2 days only one round of ice was made. At this point it was a total waste of money and time. Hopefully it can be resolved.
Mary - Rochester, NY
We would call Appliance Tec any time that we have an appliance problem. Our technician was most importantly well informed and knowledgable. Secondly, he was prompt, polite and well spoken.
Lisa - Rochester, NY
Gas range repair
Leslie - Rochester, NY
Great service, very professional!
Victoria - Manchester, NY
Dave was prompt, considerate, knowledgeable and focused on the job he was doing. We were pleased with him and the job he did for us!
He was very good!
Barbara - Irondequoit, NY
Our tech was very knowledgeable and personable. And most importantly our oven works!
Larry - Mount Morris, NY
Dave has been to our home before for a bit of troubleshooting and repair work on other appliances and seems to be a courteous and very well trained tech. Answers all of our questions about the repair and if there is anything we should be doing different to prevent further problems with our appliances.
Diane - Rochester, NY
The repairman, James was very knowledgeable. He explained what was wrong with my appliance and what would be done to fix it
Colgan - Honeoye Falls, NY
The technician was prompt, professional and polite. He also repaired my dishwasher quickly and even ran the sanitation cycle for me.
Liliana - West Henrietta, NY
I am still looking for help. Dryer still stop to quick and not drying my clothes. Now that I have my new washer and try for 3 days hoping that my cloth will be dry the dryer still not working properly
Dave is great!
Michael - Farmington, NY
Dave from Appliance Tech did a wonderful job repairing our refrigerator. Everything is now working great!
Technician was courteous polite on time took great care not to damage anything else within the kitchen he was friendly excellent work and explain in g
Ben - Rochester, NY
Karen - Rochester, NY
Evan did a great job on our MayTag washer. He was so pleasant to work with.
Maria - Rochester, NY
Our refrigerator was fixed in a timely manner and the entire experience beginning to end was very pleasant.
Evan was very customer centric
Tom - Irondequoit, NY
Gerald - Pittsford, NY
The service provided was great. Steve was knowledgeable about the appliance, diagnosed the problem, ordered the part and returned to install the part correctly. Everything occurred in a timely manner and I was very satisfied with the job!!
Molly - East Rochester, NY
Evan was awesome! Patient, competent, and kind.
Richard - Canandaigua, NY
Tech was great. Wore mask. Booties. Ultra polite and explained everything.
Issue not fixed
Steve - Rochester, NY
Unfortunately the issue was not solved and the tech has to come back, but can come back until July 6th. I really hope that I do not have to pay the service charge again.
Anne - Rochester, NY
Evan was safe, efficient, and informative.
Nancy - Rochester, NY
Steve showed up with the right part after reviewing the service call
Prompt and professional service!
Greg - Webster, NY
Dave was timely, helpful, and quickly resolved our refrigerator’s fan failure.
Marlene - Penfield, NY
Very nice and helpful. Excellent
William - Pittsford, NY
Evan was wonderful. He followed all safety protocols and fixed our oven as promised.
Philip - Webster, NY
Alexandra - Brighton, NY
Nancy - Lima, NY
5 Stars all the way!!
Quick Service for Warranty Work
Ferne - Rochester, NY
Super quick service! Knowledgeable, efficient technician with good communication skills.
Jody - Penfield, NY
Good tech great service
Spence - Ontario, NY
On time kept me informed...... great service.....
Multiple visits, still not right....
Tara - Parma, NY
Multiple visits, still not right...
Good and very organized
Edward - Pittsford, NY
Dave was great in every respect. Very determined Tech and very kind guy!
Kim - Honeoye Falls, NY
Jason - Victor, NY
Nancy - Fairport, NY
Very nice gentleman and he knew exactly what to do. Very experienced! Nancy
Verry effective in finding g problem
Ray - Webster, NY
Did a great job. Found problem cause and provided me with tips for better use of my washer.
Tami - Irondequoit, NY
Great service! Friendly and respectful. Wore a mask and shoe covers which was a pleasant surprise during these strange times. Quick work was done right and left no mess!
Awesome awesome awesome.
Terry - Webster, NY
Evan went above and beyond to help with our appliance issues. Great customer skillls. Send him any time
Great job and service
Scott - Penfield, NY
Joseph - Pittsford, NY
I had to have my Maytag Refrigerator repaired. Dave was very professional, knowledgeable and did a great job.
Dave was very knowledgeable & was very professional
Ronald - Canandaigua, NY
It was under warranty, so I'm satisfied with the price.I was disappointed in the 1 week wait for service though.
Ron - Webster, NY
Very good experience.
Sandra - Hilton, NY
Dave was knowledgeable, polite and efficient
Clean and efficient service
Steven - Rochester, NY
Very good service
Benjamin - Rochester, NY
I plan to call Appliance Tec for all my service needs that they perform.
Matt Cattron - Webster, NY
Whoever is hiring at your place is doing a great job. My experience with both James and Evan was a pleasant one. Both were friendly, knowledgeable, and professional.
Maureen - Rochester, NY
David was friendly, helpful, and got the job done quick! Highly recommend!
Holly - Rochester, NY
My tech was very professional & knowledgeable.
great service and every person we met went above and beyond to solve a stubborn problem
Joan - Penfield, NY
We appreciated the "stick to it tiveness" of every person who came to the house. Also the compassion with the billing for these many visits. The oven now works on Convection!. Even the polite manner that Tanner answered the phone!
Doug - Canandaigua, NY
Dave is an excellent technician who worked diligently, explained what he was doing, and answered our questions.
Good, fast service.
Gary - Rochester, NY
Repairman was quick and professional.
Jane - Victor, NY
Dave F was wonderful. Smart, personable, competent, and with a plan if I experience a continuous problem with one of the appliances
Joanne - Geneva, NY
Dave was a friendly guy, answered all my questions, would definitely call him again!
Sidney - Rochester, NY
Maura - Webster, NY
Very Professional and knowledgeable
Bill - Hamlin, NY
Explained symptoms over the phone. David arrived on time and with the probable part needed on hand. Quickly diagnosed the problem, and had the correct part. He explained everything and replaced the worn out part. Ran diagnostics to ensure it solved the problem. Our washer works like new again. Couldn’t be happier and will highly recommend this company to friends and colleagues.
Joan - Webster, NY
Stan - Rochester, NY
service was outstanding second to none
bec - Webster, NY
Jason - Webster, NY
Fast, reliable service.
Paul - Rochester, NY
Had a non-emergency stove repair (oven igniter). Spoke to administrative assistant on first call, scheduled a repair window, service person came, tested, diagnosed, had part on the truck, repaired. Great communication before and during service, they came when they said they would, right in the middle of the scheduled window, with a call right before they arrived.
Robin - Palmyra, NY
I was extremely happy with the service technician... he knew just what to do! Couldn’t be more pleased. He even had booties for his shoes that he put on before entering the house!
Kathleen - Fairport, NY
Very informative and helpful.
Great professional service
Timothy - Irondequoit, NY
Though it was frustrating that my range came from Whirlpool with a cut wire causing the oven to not work, Evan & Steve were very knowledgeable and a pleasure to have in my home diagnosing and repairing the unit. They made the frustration a bit less due to their great, professional service.
Joseph - Rochester, NY
Thomas - Canandaigua, NY
Under warranty. Quick service. On time. Knew exactly what he needed
Tim - Brockport, NY
Timely and excellent service
Cindy - Newark, NY
Great service tech
Robert - Rochester, NY
Steve was great and very knowledgeable.
Tech was prompt, professional and completed repair quickly!
Felicia - Penfield, NY
Joan - Penfield, NY
Personable young man who provided great service
seemed like a good job
Elaine - Caledonia, NY
Mark - Lyons, NY
very good job and was very cordial
George - Canandaigua, NY
Evan E is Class Act
Gerard - Rochester, NY
Every service tech should be like Evan. Smart, courteous, prepared and efficient.
Ann - Fairport, NY
Evan was patient and worked hard to get the ice maker working correctly. It took three trips but he was prompt courteous and worked with us to figure our what was going on. Highly recommend this young man!
Wonderful service tech!
Barbara - Pittsford, NY
Evan was SO respectful, kind, and gave expert service!!! I would welcome him back in my home anytime.
Personable, knowledgeable, skilled tech
Fred - Webster, NY
Although it took more than one visit to solve our refrigerator problem, Dave showed he knows all the likely sources of the problem and addresses them quickly and thoroughly. Scheduling was easy and convenient. Dave is conscientious with great attention to every detail.
Daniel - Fairport, NY
Dave was great... Gave me a lot of good information.. Thank you...….
Steve is very personable and is great!
Julie - Pittsford, NY
Steve does a terrific job. He calls when he’s about 10-15 minutes out and it is very knowledgeable and precise. He explains the situation and what is wrong in detail.
Technician was great
Phyllis - Fairport, NY
Dave was efficient, knowledgeable, and competent. It was disappointing that the Whirlpool dryer needed repair after only 8 days! Grateful to Dave for making the experience tolerable.
The replacement part fit right in for a quick repair.
Steve - Fairport, NY
Jane - East Rochester, NY
Tech was very knowledgeable about the service and very professional.
Sal - Honeoye Falls, NY
Dave got here on time....super pleasant and very knowledgable.
Margaret - Victor, NY
Dave is a very professional, efficient and pleasant individual. He diagnosed and solved my problems as quickly as shipping of parts would allow. Thanks No cost...warranty!
Wonderful service and found a convenient time to come and repair my dishwasher.
Maureen - Rochester, NY
I will plan to contact Evan in the future when I need an appliance repaired. He arrived in the time frame he was scheduled. He was extremely pleasant and decided the part needed to be replaced so I would not have problems again in the future. The appliance was only about six months old so the part was covered under warranty.
Linda - Webster, NY
I was very pleased w Evan. On day 1, Evan patiently waited until I confirmed whether I was covered on repair policy. Very respectful and professional. On day 2 Evan came w Tanner to install new motor. Again both were professional and replacement took about 30-40 minutes. Very pleased w Evan and Appliance Tec.
Sherry - Honeoye Falls, NY
My Whirlpool refrigerator has cheap parts. The veggie drawer kept falling off the plastic track. The design is terrible! (Veggies are heavy, so the track should be along the bottom rather than along the top.) Steve managed to adjust the track and used two screws to keep that from happening again.
Melissa - Nunda, NY
Irene - Conesus, NY
Steve Mcvaugh's expertise in the servicing of my double wall oven left me feeling very confident that the repair was going to be successful, which it was. Steve explained in detail what was wrong with the oven and the why. I highly recommend Steve for any service repair in the future.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "35 in fresh food section . 0 in freezer. Temps are correct for settings . Customer states whole unit turns on and doesnt turn back on . Unplug unit and plug back in unit runs. Compressor runs every time . Heater is working.there is no frost build up . Evap fan is working .Ordering control W11035836 and start device ; ordrng 1 W11035836 (cntrl-elec) and 1 WPW10448874 (start-dev), dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"
COOKTOP GE JBS10DF1WW Replaced the element terminals on front right and back left burners .tested all burners . Back left still not working . Found the switch was bad. Ordering switch .; ordrng 1 WB24T10025 (infinite switch)
REFRIGERATOR KITCHENAID KSRS27QAWH10 "Q1 n. Q2 n. Q3 n. Unit not cooling due to not defrosting. Thermostat closed and heater has 24 ohms. Need defrost control. defrosted coil. ; ordrng 1 4388932 (control,defrost adap)"
RANGE ELECTROLUX EW30IS65JSB Customer stating unit is flashing F15-E15 code. According to tech sheet codes relates to control synchronization failure or self check failure. Confirmed that thermal cut off was closed and cooling fan was functioning as it should. Control is only other component that could be causing issue according to sheet. Ordering control ; ordrng 1 316576610 (CONTROL)
RANGE HOTPOINT RGB526DEH3WW "Found ignitor to far away from burner for proper ignition. Ordering proper ignitor. ; rqstng P&A on 1 WB13K21 (ignitor,oven) and 1 WB1X1293 (range igniter mounti)"
REFRIGERATOR GE SSL27RGRABS "The ice door flapper is not closing. Quoted customer for repair due to not same issue as last service. ; rqstng P&A on 1 WR62X10055 (solenoid asm), dspstn on spec-tagged invntry: 1 WP4387490 DEFROST TSTAT 50 , states that autho needed"
WASHER WHIRLPOOL WTW6120HW0 Unit load and go not working . Calibrated unit ran auto diagnostics. .adjusted the load and go to 2x . Unit is filling with soap now . If problem persists order W11220230 water valve.
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Found the refrigerator has no refrigerant and the compressor is noisy. Ordering evaporator and compressor; ordrng 1 W10913906 (coupler) and 1 W11305045 (COMPRESSOR ) and 1 WP2188822 (evaporator) and 1 WPW10143759 (drIier)
WASHER MAYTAG MVW6230RHW0 Q1 no Q2 no Q3 no Complaint of no spin/wet clothes.F7E7 motor speed faultF2E1 HMI stuck buttonF9E9 long drain Ran auto diagnostics and cycle completed normally. Power tested control board and passed. Tested motor circuit and passed.SR7728842224- Advised if voltages are good that friction is causing issue. Removed tub to confirm no garments in outter basket causing friction. Inspected belt and pulley and no signs of rubbing. Ran high speed test and unit appeared to spin well however still logged F7E7 error. Manufacturer did not have repair reccomendation.Ordering new gearcase. Friction from drive shaft could be causing basket to spin slowly. ; ordrng 1 W11423758 (Gearcase)
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Evaporator is frosted up . Went into diagnostics. Defrost thermistor tested open. Changed control board . Defrost sensor is now reading good . Replaced wire harness inside cabinet to thermistor. Defrosted unit and foil taped and zip tied thermistor. Unit tested good . Customer will monitor. Called techline and documented call . Techline hung up before I got the SR #
WASHER AMANA NTW4516FW3 "Unit not finishing cycles Getting cold water . Found the connection to the water valve for cold was not in . Installed and tested unit . Tested good , calibrated unit ."
WASHER GE GTW840CPNDG Customer stating that unit is leaking from bottom of machine and wont spin out load properly. Checked for error codes. Unit displaying code 26 for off balance load. Ran test cycle and observed unit filling. Customer is using too much soap due to auto dispensing system advised customer to turn off auto dispenser and fill unit by hand to ensure accurate amount is used. Also discovered that machine itself isnt leaking it is actually sink that unit is draining water into. Unit itself tested good
DRYER WHIRLPOOL WHD560CHW0 Customer stated that unit is experiencing long dry times. Checked for error codes. No codes are present. Ran test cycle and observed unit. Unit is heating as it should. Advised customer that unit is a heat pump dryer therefore it will take much longer that a normal gas or electric dryer. Explained that timed dry will yield the best results. Unit tested good otherwise
DRYER WHIRLPOOL MGD8630HW1 Replaced parts and bent panel so it's not contacting drum. Need W11310043; ordrng 1 W11310043 (panel)
DISHWASHER KITCHENAID KDTM404ESS0 Replacing lower spray arm due to original spray arm being cracked causing unit to leak. Replaced spray arm. Tested unit. Unit tested good
DISHWASHER WHIRLPOOL KDFM404KPS0 Q1 no Q2 no Q3 no Complaint of no wash. Following stored errors:F8E2 inlet valve electrical problemUnit fills properly.Started wash cycle and motor intermittently runs. Measuring voltage from control however control power is intermittent. When getting voltage motor still under performing. Ordering new control and motor.; ordrng 1 W11348061 (ACU) and 1 W11416362 (Motor sump assembly)
WASHER WHIRLPOOL WTW8500BW0 Customer stated that unit is very loud while in spin. Upon inspection discovered that lower bearing is failing causing issue. Used bearing repair kit to replace all parts. Ran test cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W10435302 BEARING
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Replaced control . Compressor and UV drier . Unit is now cooling as expected
DRYER WHIRLPOOL WGD9400SW2 "Replaced all four roller supports and idler for excessive noise. Cleaned out lint from inside dryer. Tested vent after repair and found venting is restricted. Informed customer. ; used 1 279640 (PULLEY-IDLER), and 1 4392067 (REPAIR KIT) from stock"
REFRIGERATOR WHIRLPOOL GR2FHTXVB00 Q1 no Q2 no Q3 noComplaint of water leaking from back of unit. Checked behind unit and is leaking from water dispenser solenoid. Ordering new solenoid.; ordrng 1 WP2188808 (Dual Valve)
DISHWASHER MAYTAG MDB8959SFE4 Q1 no Q2 no Q3 no Complaint of broken rails. Inspected rails and they have failed. Replaced with upgraded assembly. Tested unit and unit tested good. Repair covered under S22916.Verbal signature acknowledged.
FREEZER WHIRLPOOL WRT311FZDB01 New doors are worse than previous door. Doors have swirl marks on them. Shipper is not covering doors with plastic while inside shipping box. ; ordrng 1 LW10599396! (DOOR) and 1 LW10599399 (dor-fip)
WASHER MAYTAG MVWB835DC4 Q1 n. Q2 n. Q3 n. Complaint of noise from unit. Tested washer and all noise were normal. Water hazard Fault. Cleared code and ran calibration. Inspected drain hose. Customer is to monitor.
WASHER WHIRLPOOL WFW85HEFW1 Tested washer and found no abnormal noises. Tested in auto diagnostics and with load of towels. Could not recreate noise
WASHER MAYTAG MVWB766FW1 Customer stated that item is stuck under agitator. Discovered that pillow case has worked its way underneath agitator. Removed agitator and pillow case. Reinstalled agitator. Checked for error codes. No codes present. Unit tested good
RANGE WHIRLPOOL RS575PXR0 Q1 no Q2 no Q3 no Complaint of no heat in left rear burner. Missing knob. Damage to over door seal. Measured voltage to burner with infinite switch on and measured no voltage. Needs new Infinite switch. Ordering missing knob and overn door seal.; ordrng 1 W10900107 (Infinite switch)
REFRIGERATOR JENN AIR JFC2290REM00 Customer stated that door was not shutting properly. Discovered that feet needed to be adjusted for doors to make contact with receiver. Adjusted feet. Tested door for customer. Unit tested good
DRYER WHIRLPOOL WHD5090GW0 Found the filter had cone off abs was stuck in blower and the motor could not turn well causing F15 error.
WASHER MAYTAG MVWX655DW1 Q1 no Q2 no Q3 no Replaced ACU. Calibrated unit. Tested unit via auto diagnostics. Unit tested good.Verbal signature acknowledged.
WASHER MAYTAG A282 Found timer not sending power to motor. The timer is no longer available. The customer is going to replace. ; dspstn on spec-tagged invntry: 1 12112425 BELT KIT and 1 W10820036 SWITCH
DRYER KENMORE 110.680628 Q1 no Q2 no Q3 no Replaced drive and blower belts. Tested unit and unit tested good. Repair paid in full on initial service call.Verbal signature acknowledged
DISHWASHER WHIRLPOOL WDF520PADM7 Replaced gasket and vent parts. Unit leaking with new gasket. Installed original door gasket and unit no longer leaking.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Unit still developing water under air return. Found no ice in freezer. Found fresh food door not sealing on lower rh corner. Adjusted door hinge and molded gasket with heat gun. Customer is to monitor. If problem persists replace door
FREEZER WHIRLPOOL WRX988SIBM03 Tested unit in diagnostics and everything passed. Disconnected wire connections on icemaker and icebox fan and reseated. Lowered freezer temp. Customer is to monitor. If problem persists replace W10846539
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Q1 no Q2 no Q3 no Complaint of loud noise and water on floor. Customer states water in excess of a gallon. Cycled ice maker and ice maker sounded normal. Jumped ice fill circuit and confirmed no water leaking from water lines. Could not reproduce complaint. Advising customer to continue to monitor.
DRYER MAYTAG MDG9306AWW Q1 no Q2 no Q3 no Complaint of no heat. Started unit and initially had heat but burner did not stay lit. Ignitor is glowing. Needs new coils. Replaced coils. Tested unit and unit tested good.Verbal signature acknowledged ; used 1 279834 (COIL KIT) from stock
WASHER MAYTAG MVWB835DW4 Q1 no Q2 no Q3 no Needs new door W11259006. Customer was advised by Maytag the repair would be covered outside of 1 year warranty. No authorization on hand. No charging service fee as accommodation or customer. If authorization received order door on return visit.Maytag customer Service: tel:+1-800-344-1274
REFRIGERATOR WHIRLPOOL WRT316SFDM01 Replaced fan evaporator motor for not cooling unit. Unit is now working as expected.
RANGE KITCHENAID KFGG500ESS2 Q1 n. Q2 n. Q3 n. Unit takes twice the amount of rime to cook. Found burner intermittently not igniting. Cleaned igniter surface and tightened connections on dsi board and igniter. Tested several times. Customer is to monitor. If problem persists replace dsi board and bake igniter. WPW10511278; dspstn on spec-tagged invntry: 1 4342528 IGNITOR-ROUND
WASHER MAYTAG MVWB835DW3 Replaced lid lock for not always locking and lid lock error code. Calibrated washer and it tests good. ; used 1 W10810403 (LID LOCK ASSY) from stock
DISHWASHER MAYTAG MDB4949SHZ1 Found soap stuck in dispenser. Removed soap and dispenser door is working. Left preordered part with customer. Recommended customer run hot water at sink and use high temp wash. ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
WASHER MAYTAG MVWB835DW4 Q1 no Q2 no Q3 no Replaced ACU. Calibrated unit. Tested via auto diagnostics and unit tested good.Verbal signature acknowledged
WASHER WHIRLPOOL WTW4855HW1 Customer stated they cancelled appointment
WASHER WHIRLPOOL WTW7500GC2 Q1 no Q2 no Q3 no Dispatched to repair dryer under warranty however customer complaint is for washer. Customer advised with no proof of purchase I cannot service washer under warranty. Customer declined COD service.
DRYER MAYTAG MEDX550XW0 "Q1 no Q2 no Q3 no Complaint of no heat. Ran unit and heat never turns on. Checked power and found L2 on block has burnt. Checked power at block and did not measure 220V. Checked power at plug and measured 209VAC at L1 and L2 and 120VAC to ground from L1,L2. Replaced terminal and power cord. Tested unit and unit tested good.Verbal signature acknowledged.; dspstn on spec-tagged invntry: 1 279320 BLOCK-TERMINAL , used 1 PT500 (Power cord) from stock"
DISHWASHER KITCHENAID KDTM354DSS5 Q1 no Q2 no Q3 no Replaced UI and control. Tested unit via auto diagnostics cycle and unit tested good.Verbal signature acknowledged.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Found some frost on interior of freezer. Light switch was stuck closed. Removed frost and caulked liner. The refigerator tests good
REFRIGERATOR WHIRLPOOL WRB322DMBW01 Found heater wire was unplugged causing unit to not defrost. Plugged in wire and heater works. Defrosted and refigerator tests good ; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ
REFRIGERATOR KITCHENAID KFIS29PBMS00 Q1 n. Q2 n. Q3 n. Unit not cooling due to frozen fresh food evap. Defrosted evap and changed defrost to 8 hour. Checked door seals Replaced evap thermistor and defrosted evap. S16360 for labor; used 1 W10383615 (
DISHWASHER FRIGIDAIRE FGHD2465NF1A Replaced broken cable on lh side and reused original spring. Replaced lower door seal.
WASHER MAYTAG MVWC565FW1 Customer stating that unit will not advance cycle and lid will not lock. Checked for error codes. Unit displaying code f5e2 for lid lock failure discovered that lock will not actuate during test cycle but will work in manual test mode. Replaced control and tested unit again. Lock is now actuating as it should during test cycle and all other cycles. Unit tested good ; dspstn on spec-tagged invntry: 1 W11162438 CONTROL
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Ice maker fill tube was frozen . Checked customer water pressure was good . Defrosted fill tube . Defrosted ice build up in freezer section . Tested unit . Tested good
DISHWASHER FRIGIDAIRE FGHD2433KW1 Unit not draining . Found a piece of glass instead drain pump . Removed glass and tested unit . Tested good
REFRIGERATOR FRIGIDAIRE FGHB2866PF2 Unit has been making ice since last Visit. Customer opted to not repair. Refund credit of 104.99 for part
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Unit not cycling. Jumped icemaker and it cycled without energizing heater. Replaced icemaker and verified operation. Allow 24hrs for unit to harvest ice.
REFRIGERATOR WHIRLPOOL ED2CHQXVQ02 Q1 no Q2 no Q3 no Replaced water line. Tested un it and unit tested good. Verbal signature acknowledged
RANGE GE JGB281DER2WW Found the burner peep hole was clogged . Cleaned and tested unit tested good .
MICROWAVE WHIRLPOOL WMH32519HZ4 Used touch paint on inner microwave for sparking .tested unit . Tested good .
WASHER WHIRLPOOL MVW7230HC0 Found f1e2 and f7e4 errors. Found motor failed resistance check. Ordering motor. ; ordrng 1 W11195971 (STATOR MOTOR)
REFRIGERATOR KENMORE 106.731843 Customer stated that unit was leaking from water line on machine. Upon inspection discovered pin size hole in fill line causing issue. Trimmed hose and reseated in connector. Could not replicate leak after doing so. Unit tested good
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Sr# 7728824611Fresh food section evaporator was frosted and iced up. Removed frost. The pantry damper door broke from ice build up. Ordering evap cover, drip tray, ui and damper with supports. ; rqstng P&A on 1 W10389149 (support) and 1 W10633627 (motor-evap) and 1 W10878993 (cntrl-elec) and 1 WPW10248595 (DAMPER ) and 1 WPW10277799 (harns-wire) and 1 WPW10537710 (pan-drip)"
DISHWASHER MAYTAG MDB4949SHZ0 Customer stating that spring is missing for dispenser door. Discovered this was correct door was sliding freely due to spring missing. Replaced dispenser and tested. Unit tested good ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
RANGE MAYTAG MET8800FZ01 Customer stated that unit is producing rattling noise while unit is preheating. Discovered that bracket for convection fan is rattling. Tightened bracket and tested unit for customer. Unit tested good
WASHER ROPER RTW4516FW All the posts on the console are broken.. ordering control and both switches. ; ordrng 1 W10859568 (switch-cyc) and 1 W11170318 (CONTROL ) and 1 WPW10414398 (switch-cyc)
DISHWASHER WHIRLPOOL WDF320PADS1 Replacing console due to customer failing to be able to select functions on keypad. Replaced console and tested unit. Unit now responding to commands as it should. Has customer test unit also. Unit tested good
WASHER WHIRLPOOL WTW8100BW0 Customer stating that unit is very noisy while in spin. Upon inspection discovered that bearing is failing causing noise. Used bearing kit and replaced upper and lower bearing drive shaft and seals. Ran diagnostic cycle. Unit tested good ; dspstn on spec-tagged invntry: 1 W10435302 BEARING
REFRIGERATOR AMANA ART308FFDW03 Unit cooling when arrived . Found frost build up everywhere inside the freezer section. Found fresh food gasket was not pushed in all the way and could be letting air in . Checked evaporator and had frost pattern . There was a ball of ice around the cap tube . Defrosted evap and ran unit . Unit is developing frost pattern but very slow . Customer will monitor unit . If unit is not cooling then unit may need seal system work .
WASHER AMANA NTW4516FW1 Q1 n. Q2 n. Q3 n. Unit not starting cycle. Customer has to reset power. Plugged unit in and it resumed last cycle. Lid unlock Fault. Cleared code and tested. Found tub bottoms out onto floor due to worn suspension. Could not replicate other issues. Customer is to monitor. If problem persists pre order W11307244Sc 93.50W10780045 80.00Labor 106.95Shipping 15
WASHER WHIRLPOOL WTW4816FW2 Q1 n. Q2 n. Q3 n. Unit shakes off balance and doesn't finish cycle. No error codes. Found suspension not seated all the way. Corrected and adjusted feet. Ran calibration and spin cycle. Unit functions properly.
WASHER FRIGIDAIRE FAFW4011LW0 Drain hose is cracked . The drain hose goes through the whole machine and to replace to have to open the whole unit to change . Quoted to fix unit . They will think about repair . Unit is in a closet and will have to be removed to fix . Billing customer for this one time . L14 labor rate .; rqstng P&A on 1 134963200 (hose)
DRYER WHIRLPOOL WED8740DW0 "Customer stating that unit is not drying items properly. Unit will shut off before items are dry. Tested moisture sensor using test 5 on tech sheet. Sensor tested good. Took resistance reading of outlet thermistor at multiple temperatures. Thermistor tested good. Is both test good tech sheet calls for replacement of control. Ordering control. Advised customer that they can use timed dry setting until tech returns ; ordrng 1 WPW10654005 (CONTROL ), dspstn on spec-tagged invntry: 1 WP8577274 THERMISTOR"
DISHWASHER WHIRLPOOL WDT710PAHW1 Q1 n. Q2 n. Q3 n. Unit not washing. 120v to pump and water leaking from vent. Need pump and vent gasket. ; rqstng P&A on 1 W11085683 (pump&motor) and 1 WP8269259 (gasket)
WASHER MAYTAG MVW6230RHW0 "Q1 n. Q2 n. Q3 n. Complaint of unusual noise and unit goes off balance. F0e4 water temp error. Tested diagnostics and found clutch making loud noise when engaging and transmission has play in it when agitating. Tub shakes when washer is in spin cycle with no clothes in it and feet leveled. ; ordrng 1 W11423758 (GEARCASE), dspstn on spec-tagged invntry: 1 W10721967 CAM"
REFRIGERATOR WHIRLPOOL WRT511SZDM00 "Q1 n. Q2 n. Q3 n. Door not closing properly. Squeaking when door is opened. Burn spot on door panel. Adjusted rollers and tested. Door no longer squeaking. Door will not close on its own with fridge level. Unit was delivered with a burn spot that looks like a weld mark on the front. Need door. Used washers; ordrng 1 LW10648584 (dor-fip), dspstn on spec-tagged invntry: 2 WP489467 WASHER"
DRYER KENMORE 11097088601 "Tension pulley is seizing . Replaced pulley ,rollers and belt. Cleaned inside unit . Unit tested good . ; ordrng 2 349241T (support,roller)s, dspstn on spec-tagged invntry: 1 W10837240 PULLEY-IDLER , used 1 661570V (BELT) from stock"
WASHER KENMORE 11047088600 Wash is filling with water even when not in use . Unit needs new water valve . Ordering valve . Customer is paid in full ; ordrng 1 WP8182862 (valve)
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Order icemaker WPW10261234; ordrng 1 WPW10261234 (icemaker)
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Q1 n. Q2 n. Q3 n. Half leds not turning on and water splashes out of dispenser. Replaced led in freezer and resolved light issue. Called tech line for dispenser. SR 7728796358. They recommend changing dispenser tube and valve. ; ordrng 1 WPW10341329 (VALVE) and 1 WPW10499015 (tube-water), dspstn on spec-tagged invntry: 1 W10695459 MODULE"
WASHER WHIRLPOOL WTW8540BW1 Top rusting. Customer would like it replaced. Sc paid on microwave. ; ordrng 1 W11211508 (top)
DISHWASHER AMANA ADB1400AGB1 Found unit not powering on. Found the plug that feeds the control power was loose . Reattached and tested unit in diagnostics. No errors . Unit tested good.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 5 degrees in freezer . 30 in fresh food section . Food the left side of the fresh food gasket will get passed the cabinet. It keeps catching on the cabinet and folding over . Heated gasket so that it is flat but still will not close properly. Called techline SR 7728798491 to report it . Sealed liner on both fresh food and freezer . Heated gasket on fresh food section and put petroleum jelly on the cabinet to help with gasket closing . Door is now sealing as expected. There was some ice forming inside the freezer . Customer will monitor
DISHWASHER WHIRLPOOL KDPE334GPS0 Q1 no Q2 no Q3 no Complaint of dishes not clean. Following stored error:F2E1 stuck key. Ran service diagnostics cycle. Fill volume is correct. Water temperature is adequate when water is primed at sink. Diagnostics cycle completed without issue. Reviewed use and care with customer. Customer is using rinse aid and pod soap tablets. No repair recommended for this unit. Advised customer to not rinse dishes off when using Pro Wash. Wash cycle may be ending itself early due by sensing clean water.Verbal signature acknowledged.
FREEZER MAYTAG MFT2776FEZ00 Q1 no Q2 no Q3 no Removed and defrosted ice. Replaced fill tube. Advised customer to monitor floor of freezer cabinet for sheet ice.Verbal signature signature.; used 1 W11084807 (Fill tube) from stock
REFRIGERATOR KITCHENAID KRFF507HBS00 Ordering led for led out on ice box. Ordering fan for inconsistent temps in fresh food section. The unit was set to 34 in fresh food section and the food items were 38. The freezer tested good. Ice was In The bin. Ordering evap fan for odd sounding fan when it starts up. ; ordrng 1 W11224591 (FAN) and 1 W11462342 (LED MODULE)
DRYER WHIRLPOOL WED7500GC0 Customer stating that units door will not shut. Upon inspection discovered that door strike was broken causing door not to stay shut. Replaced strike and tested door. Unit tested good
REFRIGERATOR MAYTAG PBF2255HEW Q1 no Q2 no Q3 no Replaced icemaker and water lines. Tested unit and unit tested good. Advised 24 hours for unit to start making ice.Verbal signature acknowledged ; dspstn on spec-tagged invntry: 1 D7824706Q ICEMAKER
WASHER WHIRLPOOL WTW5600XW0 Q1 n. Q2 n. Q3 n. F7e6 f7e7 f0e5 motor hums and doesn't rotate. Replaced capacitor and tested. Recalibrated control and ran drain and spin successfully. ; used 1 W11395618 (CAPACITOR) from stock
REFRIGERATOR WHIRLPOOL ED5KVEXV200 Q1 n. Q2 n. Q3 n. Unit leaking due to clogged defrost drain. Cleaned drain with steamer and verified its clear.
REFRIGERATOR WHIRLPOOL MFF2258VEW3 Found freezer evaporator not defrosting. Put in manual defrost and heater turned on. Replaced control and removed frost. The refigerator tests good ; dspstn on spec-tagged invntry: 1 WPW10503278 ADC - JAZZ
RANGE FRIGIDAIRE LGEF3045KFJ Customer stating that unit is shutting off on its own during bake cycle. Checked incoming voltage to unit. Unit is receiving 240v. Ran test bake cycle and monitored incoming voltage. Observed unit during bake cycle for 45 mins could not replicate issue at this time. Technician did reset control before servicing. Part is on backorder. Tech recommended to customer to monitor unit to see if issue persists if so technician will return with part. 5304495520 (control) Quoted for repair....(5304495520) Control $ 170.00S&H $ 15.00Labor $76.40
COOKTOP KITCHENAID KICU509XBL00 Replacing module due to Line 1 fuse blowing on original module. Service pointer W10556232A calls for module replacement. Replaced module and tested unit. Unit tested good
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Removed ceiling in fresh food section and tested for leaking when running water dispenser. Found no leaks. Test with filter installed and not installed. ; dspstn on spec-tagged invntry: 1 WP2300868 FITTING
RANGE WHIRLPOOL WEE750H0HZ1 Replaced ui for erratic operation. Covered under appliance tec warranty
RANGE GE JGB720SEJSS Replaced weak ignitor for slow start and gas smell. The range tested good ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
REFRIGERATOR WHIRLPOOL WRF736SDAW12 "Inspected unit. Found water lines frozen in ceiling. Icemaker allowing fan to run too much and icemaker motor excessively loud. Replaced icemaker and tested. Unit cycles and fills in diagnostics. Found emitter led turns off after several minutes and will come on Called tech line SR 7728800828 they said issue is most likely a fresh food air leak from icemaker. Rechecked icemaker adapter seals and verified its installed correctly. Customer is to monitor. If water lines freeze, then replace adapter seals. 212643"
DRYER WHIRLPOOL WED4950HW "Q1 n. Q2 n. Q3 n. Unit thumps during use. Replaced rollers and found belt had a chunk missing. Replaced belt and tested. ; used 1 341241 (BELT), and 1 349241T (ROLLER-SUPPORT 2PK) from stock"
DISHWASHER WHIRLPOOL MDB7959SHZ1 Q1 n. Q2 n. Q3 n. Unit not starting cycle. No power to pump. Disconnected harnesses from control and reconnected and unit functions properly. Customer is to monitor if problem persists replace control board
OVEN MAYTAG MGR6600FZ0 Q1 n. Q2 n. Q3 n. Complaint of loss of ignition after preheat. Swapped the bake and broil terminals on the dsi board and tested. Bake ignites quicker than previously. Preheated oven to 350. Unit consistently igniting. Customer is to monitor. ; dspstn on spec-tagged invntry: 1 WP9758079 IGNTR-OVEN
DISHWASHER KITCHENAID KDTM354DSS5 Replacing heater due to ceramic coating coming off of heater causing burning smell inside unit. Replaced heater and tested unit. Unit tested good
DISHWASHER WHIRLPOOL WDF760SADT0 Replacing wash motor and drain pump due to unit leaking from seal on wash motor onto drain pump causing pump not to function. Replaced wash motor and drain pump. Ran diagnostic cycle. Unit completed cycle as it should. Unit tested good ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
DISHWASHER KITCHENAID KDFE104DSS0 Customer stated that unit is failing to drain after pump has been replaced. Discovered that connector for pump was not fully seated causing intermittent drain issue. Reseated connector into clip. Tested unit. Could not replicate issue once doing so. Unit tested good. ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
REFRIGERATOR WHIRLPOOL WRS321SDHB05 Q1 no Q2 no Q3 no Replaced ice auger. Tested unit and unit tested badly. Placed probes in ice motor connectors and with door switch and ice paddle down measured 1.7 VACSR7728801343- performed several voltage tests on ice motor circuit. Ruled that there is a breakdown in harness within the liner of the unit. This is not a repairable part. Ticket sent to technical lead for review. If further tests required a tech line rep will reach ATEC. Advised contact from Whirlpool if a repair cannot be made.Verbal signature acknowledged.
DRYER MAYTAG MEDC200XW0 Q1 no Q2 no Q3 no Complaint of unit not drying. Vent tested unit and unit tested good. Ran unit in high heat on timed dry and heat cycles on and off properly. Stick probe down vent of dryer and measured the following:188145203164210159214No repair recommended for machine. Advised servicing vent to improve dry times.Service covered under 94950.
REFRIGERATOR MAYTAG MRT311FFFZ00 Q1 no Q2 no Q3 no Replaced acu. Defrosted unit. Customer will continue to monitor.Verbal signature acknowledged.
REFRIGERATOR KITCHENAID KRFF507HPS00 0 in the freezer and 38 in fresh food section. Found the fresh food led on the top under the ice maker shorting out . Found it had a bad connection. Was able to correct connection issue and led lights are now working . DC short could cause ice maker to be intermittent. Ice maker had no error codes in diagnostics. Ice box fan is working and ice bin thermistor tested good . Customer will monitor ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
REFRIGERATOR KITCHENAID KRFF507ESS01 "Freshfood evap is frozen over door gaskets are sealing . Tested thermistors in diagnostics tested good . Following service pointer W11092686E . Changed defrost mode to basic from adaptive. Everything else checked out . Service pointer covers S16360 labor . Defrost thermistor on fresh food was not in the correct location according to service . Moved and foil taped and zip tied . Ran test four 3 way valve is working . Added screws to evap cover . Unit tested good . If problem persists order W11089931; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER , used 1 W11033168 (HARNESS) from stock"
REFRIGERATOR MAYTAG MFI2269FRZ02 3 degrees in freezer set to -3 . Fresh food 30 degrees but set at 38 both thermistors are reading the correct temperatures . Checked damper operation it is working. Found the humidity control was not on which could leave the freezer gasket to be open . All other gaskets are sealing . Turned humidity control on . Adjusted temperatures to freezer to 0 and 38 in fresh food . Customer will monitor .
REFRIGERATOR WHIRLPOOL ED2FHEXVQ01 "Replaced bracket and ice lever . Tested unit , tested good ."
OVEN KITCHENAID KOCE500ESS09 Replaced both hinges on door and frame panel . Replaced oven vent due to the hinge failing and bending the the vent so the frame of the door wouldnt close right . Tested unit . Tested good
WASHER MAYTAG MVWX655DW1 The washer was stuck in drain. Reset control and washer is working now.
WASHER WHIRLPOOL WTW4816FW2 Replaced actuator for broken gears and not shifting. The washer tests good; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR
WASHER MAYTAG MVWC465HW2 Found long fill error code. The washer is on a well and the cold water valve was plugged. Removed debris and washer checks good.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Customer stated the back wall of the freezer is frosting/icing up. Customer has cleaned it off previous. The vent to fan was iced up on arrival. Inspected evaporator area and it has good frost pattern. No penetration letting warm air In. Caulked liver where cabinet meets liner. The rails were hard to open. Cleaned rails. The customer is going to monitor.
DISHWASHER KITCHENAID KDFE104DSS0 Q1 n. Q2 n. Q3 n. Complaint of unit leaking. Ran unit and it did not leak. Water stains underneath sump assembly. Customer is to monitor if problem persists replace sump. WPW10605057 149.00Sc 93.50Labor 106.75Sh 15364.25 plus tax
WASHER MAYTAG MVWB835DW5 Ordering gearcase for squeal during high spin. Ordering valve for longnfill error code. ; ordrng 1 W10811956 (drum assy) and 1 W11165546 (VALVE)
WASHER WHIRLPOOL WFW5620HW0 Q1 no Q2 no Q3 no Replaced ACU. Verified J3 connection is present. Ran auto diagnostics and completed without issue. Had customer start a wash cycle and unit filled and advanced into wash without error. Customer will be contacted when drain pump has arrived.Verbal signature acknowledged.
DISHWASHER WHIRLPOOL WDF750SAYB0 Replacing drain hose ext due to extension being severely clogged causing unit to run a long drain cycle and leave water in bottom of unit at end of cycle. Replaced hose. Tested unit. Unit tested good
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Items freezing in fresh food section . Found fresh food and freezer gaskets torn . Ordering gaskets and ice maker for not cycling . Customer has refrigerator on RO system . Customer is going to make sure that the pressures are correct according to user guide for the unit .; ordrng 1 WPW10436248 (gasket-fip) and 1 WPW10436250 (gasket-fip) and 1 W10884390 (icemaker)
WASHER WHIRLPOOL WTW5000DW1 Found agitator is broken free inside gearcase and moves freely even on spin. The cost of repair will outweigh new machine.
WASHER MAYTAG MVWC465HW2 Q1 n. Q2 n. Q3 n. Unit stuck on spin cycle. Reset control and recalibrated. Ran diagnostics test cycle successfully. Customer is to monitor if problem persists replace control. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR
WASHER WHIRLPOOL MHW8630HC0 Unit is producing a squeak when unit is spinning at low speeds. Discovered that left side panel of machine is where noise can be heard. Confirmed all screws are right and secure. Noise is continually there regardless of changes. Discovered that noise is actually coming from pedestal bracket. Attempted to tighten bracket but unit is still producing noise. Ordering bracket ; ordrng 1 WPW10169550 (REAR BRACE )
WASHER MAYTAG MVWB766FW1 Q1 no Q2 no Q3 no Complaint of no hot water during hot water washes. Ran hot water valve via manual diagnostics and water valve opens. Water was not hot. Customer states they prime water at utility sink before running. Ran valve til water was hot. Following stored errors:F0E4 Spin limited by water temperatureSR7728775811- measured resistance of water valve thermistor At 179 ohms. Advised to replace valve assembly and if that does not resolve to order control.Replaced water valve assembly and tested unit. Unit tested good.Verbal signature acknowledged.; used 1 W11165546 (Valve assembly) from stock
DISHWASHER FRIGIDAIRE FGHD2465NF1A Adjusted the dishwasher in the hole . Unit closes right .
DRYER WHIRLPOOL WED4950HW0 Q1 no Q2 no Q3 no Replaced motor and blower fan. Tested unit and unit tested good.Verbal signature acknowledged
DISHWASHER WHIRLPOOL WDF520PADM3 "Q1 n. Q2 n. Q3 n. Unit started smoking during cycle and overflowing onto floor. Found harness melted and main power connections to control. Door vent seal failed and leaking into door. Need harness, control, vent parts, and fill valve. ; rqstng P&A on 1 W10566921 (harns-wire) and 1 W10804115 (cntrl-elec) and 1 W11175771 (valve-inlt) and 1 WP8269259 (gasket) and 1 WPW10329609 (vent)"
COOKTOP KITCHENAID KGCT305GBL1 Customer stating no burners are sparking when actuating valve. Discovered that module is failing to send spark to harness. Ordering module ; ordrng 1 WP8053421 (SPARK MODULE )
WASHER WHIRLPOOL LSQ9264HQ0 Unit would not agitate due to agits being worn causing issue. Replaced agits unit now agitating as it should. Labor and S/C fee on job 94534; dspstn on spec-tagged invntry: 1 285753A COUPLING and 1 80040 DOG 4PK
DRYER WHIRLPOOL MGD7230HW0 Q1 n q2 n. Q3 n. Unit intermittently makes thumping noise. Found blower wheel cracked. Need blower wheel ; ordrng 1 WP697772 (blower wheel)
OVEN WHIRLPOOL WEG745H0FS0 Replaced burner baffle for being warped and uneven cooking .checked flame from burner has good flame and no holes in burner .. Tested unit tested good .
FREEZER MAYTAG MQF1656TEW01 Q1 n. Q2 n. Q3 n. Unit not cooling. Appears to have thawed out and refroze. Defrost drain clogged. Evap fan not running. Power to fan. Need fan. Left unit unplugged. Don't recommend that customer consumes food due to thawing out. ; rqstng P&A on 1 WP3-60336-001 (motor-evap)
RANGE WHIRLPOOL WFC310S0EB3 Replaced control and door lock . . . Tested unit multiple time into self clean and canceled . Unit is working as expected
WASHER MAYTAG MVWX655DW0 "Q1 n. Q2 n. Q3 n. Complaint of poor wash performance, shake during spin, and top rusting underneath bleach dispenser. Found hub worn. Replaced hub. Found splines inside wash plate worn, threads stripped inside tub, and unit shakes excessive in spin cycle. Need wash plate. Tub, and gearcase. Basket under maytag warranty ; ordrng 1 W10752719 (basket), rqstng P&A on 1 W10902814 (washplate) and 1 W11035751 (gearcase), used 1 W10528947 (HUB) from stock"
MICROWAVE KITCHENAID KMHS120ESS5 Helped Dave
WASHER MAYTAG MHW8200FW0 Replacing ACU due to unit failing to engage into spin. Replaced ACU. Ran diagnostic cycle. Unit now maintaining spin as it should. Unit tested good
DISHWASHER MAYTAG MDB4949SHB1 Q1 no Q2 no Q3 no Complaint of unit turning itself on. Customer had to turn breaker off to stop machine. Customer turned breaker on. There was a moment to put into diagnostics however machine skips through diagnostics steps as if start button is being pressed. Unable to troubleshoot error diagnostic. Ordering new control and UI.; ordrng 1 W11225084 (Control)
DRYER WHIRLPOOL WED4950HW0 Helped tanner .
RANGE FRIGIDAIRE FGES3045KFC Customer stated that unit is failing to operate inner coil on burner. Upon inspection discovered that coil had snapped causing issue. Ordering Left front burner ; ordrng 1 316282000 (BURNER )
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Unit not making ice. Tested unit with jumper and motor and fill valve functioning. Reset power and icemaker completed harvest cycle successfully.
REFRIGERATOR WHIRLPOOL WRS965CIAM00 Ice maker has power going to it and is cycling not getting any water . Water is getting to the door but is not going to ice maker . Ice maker fill tube is frozen . Ran test 19 verf power going to fill tube heater . Let fill tube defrost and ran test 25 and cycled ice maker for water . Water has started coming . . Customer will monitor. Auger motor isnt working has power going to it . Needs motor . Ordering motor . ; ordrng 1 W11202789 (motor)
DRYER WHIRLPOOL MED7230HW0 Customer complained of clicking noise while drying. Inspected idler and rollers and they are working as expected. Nothing stuck in the felt. Found a metal piece screwed to left side of blower housing that has similar sound. Removed piece. Customer is going to monitor.
DISHWASHER FRIGIDAIRE FGID2474QF0A Customer stating that unit is displaying i30 error message in display. Unit will not respond to commands or allow cycle selection. Reset control and cleared messsge. Unit will now allow for cycle selection. Discovered that code pertains to aqua control meaning float switch was trigged. Tested float. Float is working as it should. Discovered that pressure switch is failing unit is running water valve for much longer than it should causing unit to overfill and trigger float. Ordering pressure switch ; ordrng 1 5304504077 (PRESSURE SWITCH )
DISHWASHER KITCHENAID KUDS30IXWH6 Replaced console and sensor . Tested unit in diagnostics. Unit tested good .
WASHER WHIRLPOOL WFW85HEFW1 Customer stating door lock is flashing and unit will not unlock. Upon inspection discovered f3e1 code for pressure system fault. Discovered that pressure hose was rubbing up against rotor causing small hole in hose. This was causing faulty reading. Trimmed hose and reinstalled. Ran diagnostic cycle and rinse & spin cycle to confirm function. Unit tested good
DRYER WHIRLPOOL LER7620LW0 "Found idler was worn and broke the belt. Replaced both. Found feet had fallen out of bottom of dryer. Refastened and leveled. The dryer tests good. ; used 1 341241 (BELT), and 1 WP691366 (PULLEY-IDLER) from stock"
RANGE GE JGB720SEJSS On arrival 5e oven was on and could not remove bottom panel to inspect. Rescheduled until Monday; dspstn on spec-tagged invntry: 1 12400035 IGNITOR
MICROWAVE KITCHENAID KMHS120ESS5 Replaced magnetron and diode . Tested unit . Tested good .
FREEZER WHIRLPOOL WZF56R16DW04 "Q1 n. Q2 n. Q3 n. Unit not cooling. Compressor runs for one second and short cycles. Removed start device and reinstalled and compressor stayed running. Replaced start relay and verified cooling. Compressor short cycled again after five minutes. Need compressor ; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (dryer), dspstn on spec-tagged invntry: 1 WPW10383615 THERMISTER-FREEZER , used 1 8201786 (RELAY-OVERLOAD) from stock"
REFRIGERATOR MAYTAG MFI2269FRZ00 Customer refused to let me diagnose without replacement icemaker reschedule.; saved tckt
WASHER WHIRLPOOL WFW6620HC0 Found bellow is leaking and the inside looks deteriorated. Ordering control and bellow as per service pointer. ; ordrng 1 W11314648 (BELLOW) and 1 W11322905 (ACU)
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Customer complaint of no ice. Freezer temp was 4 degrees. Harness is not broken under door. The ice maker cycled and fill test also passed. The thermistor test on ice maker failed. Ordering ice maker. ; rqstng P&A on 1 W10873791 (icemaker)
REFRIGERATOR KITCHENAID KRSF705HPS00 fresh food evap frosted up .called techline SR 7728780860 changed ui to basic defrost and ordering defrost thermistor . Need to foil tape and zip tie thermistor. Defrosted unit .; ordrng 1 W10316760 (thermistor)
DISHWASHER KITCHENAID KDTM404KPS0 Drain pump cover that the connector plugs into was not installed correct . Corrected that . Found the motor was not mounted right . Fixed mount . Tested unit . Tested good .
REFRIGERATOR WHIRLPOOL WRS526SIAE00 Sr# 7728763654Found the wire harness under freezer door is causing no ice. The unit needs a freezer door. The door is discontinued. Called tech line to document
DRYER AMANA NED4655EW1 Could not find unit in store .
REFRIGERATOR FRIGIDAIRE FPHN2899LF1 Customer said unit started cooling one day after last visit. Replaced freezer thermistor as a precaution. Temp read -36 in freezer at 0 degrees. Let unit run for about ten minutes and temperature slowly getting towards 0. Customer is to monitor. If problem persists replace main board.
WASHER WHIRLPOOL WTW4616FW2 Customer stating that unit will not complete cycle. Checked for error codes. Unit displaying f8e1 for long fill. Discovered that drain hose is pitched at angle which Is causing water to drain out while unit is filling. This is cause for code and also causing issue of unit not progressing through cycle. Rehung hose properly and tested unit is normal cycle. Unit filled as it should and began wash cycle. Could not replicate issue after correctly hanging hose. Unit tested good
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Q1 no Q2 no Q3 no Complaint of no cool. Inspected FC and is at room temperature. Absolutely no cooling power.Ran service test 4. Can hear 3 way valve moving. Compressor does start. Observed evaporator in FC during step 5 of test. No significant frost ever builds on evaporator. Unit low on refrigerant. Ordering sealed system repair. Due to cost of repair customer is researching options with manufacturer and replacement.
REFRIGERATOR WHIRLPOOL ED5LVAXVQ00 Q1 no Q2 no Q3 no Complaint of frost building in FC. Customer is defrosting once a month. Removed evaporator cover and evaporator is iced up. Measured resistance of defrost element at 18.3 ohms.SR7728765530- forced defrost and unit went into defrost hlwever element never turned on. Measured voltage going to bi metal however metal testing open. Needs new bi metal. Replaced bi metal. Customer will monitor for defrost issues.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Replaced ui and main control for freezing In Fresh food section
DRYER AMANA NED4655EW1 Could not find unit in store .
DISHWASHER WHIRLPOOL WDT970SAHW0 Q1 no Q2 no Q3 no Replaced lower spray arm. Tested unit and unit did not leak.Verbal signature acknowledged