"Customer complaint unit not heating. Found plug not fully inserted into receptacle. Plugged in and tested, unit is heating. Venting is clean, checked good airflow. Unit operating as expected."

"Customer stated that fresh food compartment seems too cold and that the freezer door isnt closing correctly. After inspecting the unit i found that the left door hinge screws where not tight, i tightened the screws using loctite. I also found that the unit was overstocked causing poor airflow / stagnate air. Unit tested good"

Customer stated that unit is not cooling. After inspecting the unit the compressor is running but the evaporator has no frost pattern indicating a SS leak. I quoted customer for the repair but they declined.

I ran a diagnostic cycle twice also a rinse and spin but did not see any water and could not find any water marks on unit. Customer states it happened twice and hasn't happened again. I did hear belt squealing so I replaced it and calibrated unit. ; used 1 W11239857 (Belt) from stock

Freezer had ice build up. I checked fan and heating element both tested good. Defrost sensor was loose around copper line. I defrosted the ice and tightened down sensor to line so it doesnt move. Also replaced LED light in the deli tray. ; used 1 W11601310 (LED MODULE) from stock