Customer concerned about long drying times. Airflow tested good. Unit is cycling on and off normally. I explained to customer about the drying cycles. Unit tested good

"Replaced gearcase, cam, hub and belt. Unit tested good ; dspstn on spec-tagged invntry: 1 W10721967 CAM and 1 W11239857 BELT , used 1 W10528947 (Hub) from stock"

"I had the customer start a load 15 minutes prior to arrival and i confirmed that the noise was coming from the gearcase. I pulled the pulley off and found oil on the pulley. Replacing gearcase, cam and belt. ; ordrng 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11454734 (Gearcase)"

Customer stated that they are hearing a noise at the end of the spin cycle. No codes. Ran several diagnostic test cycles-unit performed normally. Ran a spin test for 10 minutes- unit performed normally. I ran a rinse and spin cycle with 5 towels and I could not duplicate the issue. Calibrated unit & leveled unit. I asked customer to take a video of the issue if it happens again. Unit tested good

Unit not heating. Thermal fuse tested bad. Replaced thermal fuse. Unit tested good ; used 1 WP3392519 (Thermal fuse) from stock